RECENT REVIEWS
Michelle J.
1/29/2026
2.0 out of 5.0
Today’s visit felt disorganized and lacking cohesion. I waited in one of two bays for quite a while, only to see a customer who arrived much later (30 minutes after I arrived) be spoken to and serviced first in the other bay. When the rep did speak to me, he mentioned it will be an additional 30 minute wait, which I was fine with waiting since I’ve already been there for some time. There did not seem to be anyone directing traffic or managing flow, which made the wait confusing and frustrating.
I understand people have off days and I do not expect perfection, but there were several moments that felt careless and poorly communicated. The old cabin air filter was placed directly on my passenger seat while the glove box was emptied, and when I asked about the engine air filter, I was not shown the old one and was simply told it had been changed. There also seemed to be a lack of communication between staff. Early on I was asked if my wipers and brakes had already been checked, and at the end I was asked if the maintenance light had been reset even though I was given the reminder sticker. Overall I was not happy with my experience at this Valvoline location today.
Stephanie R.
1/3/2026
5.0 out of 5.0
Valvoline Instant Oil Change
Hi Stephanie, we're thrilled you had a 5-star experience! Thanks for choosing Valvoline Instant Oil Change– see you again soon!
Christina
1/2/2026
5.0 out of 5.0
I really appreciate their smiles, kindness, efficiency and professionalism. I was well informed of the suggested items I may need towards my car yet I was not pressured into making purchases. And that speaks volumes!
Valvoline Instant Oil Change
Our guests deserve nothing but the best, and we’re committed to delivering just that! Thank you for taking the time to share your experience with us! See you down the road, Christina!
