Chula Vista

The customer service and professionalism.

The customer service and professionalism.

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professional advise, they check my battery It was at good condition so they decided not to replace it. Honest people

professional advise, they check my battery It was at good condition so they decided not to replace it. Honest people

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Everyone was really friendly. Each of them knew their job.

Everyone was really friendly. Each of them knew their job.

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The quickness of your staff verifying all my fluid levels and oil change as well I don’t even have to get off your vehicle

The quickness of your staff verifying all my fluid levels and oil change as well I don’t even have to get off your vehicle

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Great service and customer service they all were great .

Great service and customer service they all were great .

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Everything was perfect I really like the experience and I will definitely be coming back with my other cars soon 🙂

Everything was perfect I really like the experience and I will definitely be coming back with my other cars soon 🙂

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Everyone I spoke to was very kind and helpful. I had the oil changed in my 1982 Corvette. The young man checking the fluid level ...

Everyone I spoke to was very kind and helpful. I had the oil changed in my 1982 Corvette. The young man checking the fluid levels was not trained on this car but we had fun while he was trying to find the trans dip stick and power steering reservoir. I was very pleased with the service I received. I have already recommended them to friends and family

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Very friendly team

Very friendly team

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I have used Valvoline services several times and I will continue. Thank you

I have used Valvoline services several times and I will continue. Thank you

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Quick awesome work by the staff. Got me in and out of thr.

Quick awesome work by the staff. Got me in and out of thr.

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Very satisfied with the concern and wisdom each employee had to share with me..i trusted from the moment i drove in

Very satisfied with the concern and wisdom each employee had to share with me..i trusted from the moment i drove in

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Service rep was very attentive, staff worked as a team and I was out of there quickly as always

Service rep was very attentive, staff worked as a team and I was out of there quickly as always

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It was very quick and even thow it was almost closing time, they still helped me.

It was very quick and even thow it was almost closing time, they still helped me.

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Friendly staff that answered all of my questions I had.

Friendly staff that answered all of my questions I had.

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workers are honest and friendly

workers are honest and friendly

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My clerk was professional, courteous, and friendly.

My clerk was professional, courteous, and friendly.

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Fast service, no pressure to buy additional services. Everyone was professional and very careful with my truck. Thanks!

Fast service, no pressure to buy additional services. Everyone was professional and very careful with my truck. Thanks!

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Convienience, time, customer service.

Convienience, time, customer service.

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I have come to this location before and this visit they did not have the required oi I needed for my vehicle, but they said my ...

I have come to this location before and this visit they did not have the required oi I needed for my vehicle, but they said my oil level was good and I could come back another time but call ahead to see if they had the oil in stock first. They also gave me a address to another location, but I was crunched on time and couldn't drive there. I have yet to get my oil change.,

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The crew was very nice and professional

The crew was very nice and professional

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This was my first visit to a valvoline place. They were courteous & showed me the filters that needed to be replaced. I had ne ...

This was my first visit to a valvoline place. They were courteous & showed me the filters that needed to be replaced. I had never seen a cabin filter or engine filter. They showed me the filters and only recommended the engine filter as it was visibly dirty. They were quick with their service to my car & the Groupon I used saved some money.I will come to this location in the future for oil changes or items my maintenance schedule recommends.I highly recommend this local.

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Unlike other places; the fact that your oil change will only take 15 minutes and you can wait inside ur car the whole time is gr ...

Unlike other places; the fact that your oil change will only take 15 minutes and you can wait inside ur car the whole time is great!! As a young women it was discomforting to go sit in a shop for about and hour or long to have to wait for an oil change and being around shops that only hire men. I see a variety of personnel at all of your locations. All the team members are always friendly! You have made oil changes less of a hassle from 12 years ago when I started driving! Great job!!! Thank you!!

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Each time I have come for an oil change, each employee has been courteous, smiling and has clearly explained what was going on a ...

Each time I have come for an oil change, each employee has been courteous, smiling and has clearly explained what was going on and what was being checked during the service. I have never had a long wait time and I will always recommend Valvoline Instant Oil Change as the place to go! Even though prices are a little higher, the time saved waiting and the convenience make it a great value.

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QUICK, CLEAN, POLITE, NO UPSALE PRESSURE (OFFERED BUT ACCEPTED MY ANSWER IMMEDIATELY)

QUICK, CLEAN, POLITE, NO UPSALE PRESSURE (OFFERED BUT ACCEPTED MY ANSWER IMMEDIATELY)

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The staff was outstanding! Extremely courteous and explained every detail about what they were doing.

The staff was outstanding! Extremely courteous and explained every detail about what they were doing.

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Always super quick, friendly, and overall good service experience. In and out in about 15-20min and that is big for me with such ...

Always super quick, friendly, and overall good service experience. In and out in about 15-20min and that is big for me with such a busy schedule.

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excellent customer service,professional employees, quick and great service

excellent customer service,professional employees, quick and great service

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I went to another place earlier that morning and the wait was about 3 hours. So I can here that same morning and was able to tak ...

I went to another place earlier that morning and the wait was about 3 hours. So I can here that same morning and was able to take care of a lot more things that day .

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Because they took care of the vehicle as if it was their own, and no haggling either!

Because they took care of the vehicle as if it was their own, and no haggling either!

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Service was quick and easy and fairly priced

Service was quick and easy and fairly priced

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I’m just glad there’s a place to just change your oil or just the basics on your vehicle . Easy in and easy out ( quickly) good ...

I’m just glad there’s a place to just change your oil or just the basics on your vehicle . Easy in and easy out ( quickly) good service.

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It was great I bought the groupon but it was like 10 minutes before I went but it worked out great you don't get out of your car ...

It was great I bought the groupon but it was like 10 minutes before I went but it worked out great you don't get out of your car and it is a great experience... It was fast and great service..

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This was my first experience & wow was I impressed ... the staff was super accommodating & knowledgeable ... I asked what was in ...

This was my first experience & wow was I impressed ... the staff was super accommodating & knowledgeable ... I asked what was included in the different services & they were very clear before proceeding... took they’re recommendations & ended up getting more things done to the vehicle & mentioned military discount which was very helpful also !!!! I wish I could remember the gentlemen & girl that was there but they were very professional & great team together!!!!!! Will be coming here from now on ...

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The staff was very friendly and followed theirbprocess. They shouted out what they were doing and I could follow along.

The staff was very friendly and followed theirbprocess. They shouted out what they were doing and I could follow along.

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Was not acknowledged by the staff in anyway when I pulled into the service area. Had to literally wait 3-5 minutes before someon ...

Was not acknowledged by the staff in anyway when I pulled into the service area. Had to literally wait 3-5 minutes before someone just pointed to a station. No one approached me at all until I started to back up, with the intent to leave. Then, there were no smiles, no warm tones, no eye contact. It was as if they didn't care one way or the other if customers chose their establishment. Did not get a smile when I smiled, did not get more than one word responses and no one initiated a dialogue. I had to ask everything. Even after the service was rendered and I came back to the car, I had to beep the horn to get someone to come and check me out so I could get the keys back. Still .. NO dialogue. I had to ask to be shown what work was done and for me to test the engine to see if the serpentine belt replacement got rid of the squeaking sound... Honestly... was perhaps the worst customer service .. ever. And I'm from Philadelphia, PA, so that says a lot. I flat out asked a representative if not talking with customers (at all) was typical. He seemed perplexed, as if not talking was normal.

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Like that they answer my questions regarding my car

Like that they answer my questions regarding my car

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Used Groupon and was in and out in minutes.Quality and quick

Used Groupon and was in and out in minutes.Quality and quick

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Everyone was pleasantly helpful

Everyone was pleasantly helpful

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Great service and super quick workers. Will definitely be back.

Great service and super quick workers. Will definitely be back.

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I had to remind employee to rest my car oil percentage to show 100 percent oil life so that i could have proof that my oil got c ...

I had to remind employee to rest my car oil percentage to show 100 percent oil life so that i could have proof that my oil got changed.

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The techs were quick, friendly, and knew what they were doing

The techs were quick, friendly, and knew what they were doing

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Groupon and price of extras were the same I would have paid without the groupon.

Groupon and price of extras were the same I would have paid without the groupon.

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Staff was friendly and professional. I will be going back for next service without question.

Staff was friendly and professional. I will be going back for next service without question.

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They do a great job,they know what their doing,great member service,friendly and I love the fact they are not pushy to sell you ...

They do a great job,they know what their doing,great member service,friendly and I love the fact they are not pushy to sell you other services.

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Great service!

Great service!

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Was traveling at the time. I like our hometown Valvoline better. Not as crowded and cost less.

Was traveling at the time. I like our hometown Valvoline better. Not as crowded and cost less.

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Great service. I did not wait. Speedy and efficient.

Great service. I did not wait. Speedy and efficient.

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Your staff was excellent!Your pricing however is very high. Even with a $15.00 discount. Will consider doing oil changes myself ...

Your staff was excellent!Your pricing however is very high. Even with a $15.00 discount. Will consider doing oil changes myself in the future.

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Very nice employees. They are helpful and have knowledge on cars

Very nice employees. They are helpful and have knowledge on cars

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Everyone working there was super nice & knowledgeable & answered all my questions. I was able wait in my car for the whole proce ...

Everyone working there was super nice & knowledgeable & answered all my questions. I was able wait in my car for the whole process which was great. I have never gone to a vavoline location before but I definitely be back in the future.

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Great service 👌👍

Great service 👌👍

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Everyone works together as a team friendly and sociable enjoy going to this establishment.

Everyone works together as a team friendly and sociable enjoy going to this establishment.

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Great experience n knowledgeable sysff

Great experience n knowledgeable sysff

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I've visited this location several times and am a repeat customer. People are always friendly and service is quick.

I've visited this location several times and am a repeat customer. People are always friendly and service is quick.

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All the service technicians were amazing and had great attitudes! Loved the fact that I didn't have to get out of my vehicle! Wo ...

All the service technicians were amazing and had great attitudes! Loved the fact that I didn't have to get out of my vehicle! Work area was nice and clean.

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Muy amables, te explican paso por paso lo que están haciendo, el que atendio en mi ventana de mi carro no me acuerdo de su nombr ...

Muy amables, te explican paso por paso lo que están haciendo, el que atendio en mi ventana de mi carro no me acuerdo de su nombre pero muy profesional, lo felicito, gracias por gran servicio.

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Jontae, was very well groomed, very attentive to me and made suggestions on future services that I needed ASAP, and I took care ...

Jontae, was very well groomed, very attentive to me and made suggestions on future services that I needed ASAP, and I took care of it all while there, especially after being given a percentage off of all my 3 services. They were super busy, but yet all was working harmoniously together and had me in and out with all services in about 30 minutes.

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It was a good experience. Affordable and quick

It was a good experience. Affordable and quick

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I had my 4 month old baby that I’m very happy that I was allowed to stay in the car with cause it was cold out. I also received ...

I had my 4 month old baby that I’m very happy that I was allowed to stay in the car with cause it was cold out. I also received a discount because I tried to have my oil changed on synfast on h st I was greeted by fino who mentioned Valvoline would we take over and the shop would be closed for a couple of days. He mentioned the Valvoline on l and broadway do i decided to try it out since he went out of his to offer me a discount

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The person that took care of me was very helpful and polite The comunication was grate he spoke spanish that was nice better com ...

The person that took care of me was very helpful and polite The comunication was grate he spoke spanish that was nice better comunication

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Professional and respectful employees. I know work is hard, but these guys put on a smiling face and positive demeanor in everyt ...

Professional and respectful employees. I know work is hard, but these guys put on a smiling face and positive demeanor in everything they did. You train your employees well!

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don't get me wrong; personnel are always courteous and efficient; although this time round, the pre-check attendant seemed a ...

don't get me wrong; personnel are always courteous and efficient; although this time round, the pre-check attendant seemed a little green which honestly made me rethink about continuing on or coming back later but all was well in the end; perfectly satisfied and absolutely will continue to return for the convenience of in and out service. Would be nice if there were more discounts available for oil changes

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This is my first time there and the group that was there was efficient with their time and communicated well together. I was in ...

This is my first time there and the group that was there was efficient with their time and communicated well together. I was in and out in about 15 minutes at the top. Everyone was friendly. I had a good, first time experience.

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The Customer Service Rep who helped me was on point with everything, very very professional, please give that man a raise or pro ...

The Customer Service Rep who helped me was on point with everything, very very professional, please give that man a raise or promotion, he did an outstanding job.

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Good service, great job and quick, thank you.

Good service, great job and quick, thank you.

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I was satisfied with everything. I would recommend more promotions.

I was satisfied with everything. I would recommend more promotions.

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Good car service

Good car service

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Very helpful. They explained what services my car needed without pressuring me to do it.

Very helpful. They explained what services my car needed without pressuring me to do it.

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The crew were expert

The crew were expert

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I think if more business ran like this they would not have a bad customer relation. It's a friendly atmosphere and runs quickl ...

I think if more business ran like this they would not have a bad customer relation. It's a friendly atmosphere and runs quickly and takes care of the customer and the car.

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Quick service, friendly assistance, helpful information !

Quick service, friendly assistance, helpful information !

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The employees were very helpful and answered all questions I had. The service was fast and I was very satisfied with the overall ...

The employees were very helpful and answered all questions I had. The service was fast and I was very satisfied with the overall service.

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I’ve been coming to the location specifically for the last year or so. The representives are always friendly, knowledgeable and ...

I’ve been coming to the location specifically for the last year or so. The representives are always friendly, knowledgeable and willing to help. Karen has been the CSR the past few times and she always makes me laugh and feel more comfortable even though I don’t always understand what’s needed next.

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The staff was great!

The staff was great!

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I like it because it's quick and they know whay they're doing. Had a burnt out bulb switched out as well.

I like it because it's quick and they know whay they're doing. Had a burnt out bulb switched out as well.

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They are always quick and helpful

They are always quick and helpful

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Highly professional and courteous staff

Highly professional and courteous staff

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Price. Too expensive even with coupon

Price. Too expensive even with coupon

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Nice place

Nice place

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The employee change out the drain plug due to leakage , how ever this was probably leaking since the last time I came in to the ...

The employee change out the drain plug due to leakage , how ever this was probably leaking since the last time I came in to the same shop which performed service..

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Polite, good, quick service.

Polite, good, quick service.

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I asked to check out some thing hanging from the back wheels. They fixed it I'm very happy customer for life for my wife's Car a ...

I asked to check out some thing hanging from the back wheels. They fixed it I'm very happy customer for life for my wife's Car and my truck

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This has been the quickest and most friendly service I’ve received throughout all the other shops I’ve done my oil change at. Th ...

This has been the quickest and most friendly service I’ve received throughout all the other shops I’ve done my oil change at. The employees have been real respectful every time I’ve gone.

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The more experienced staff was available to assist if needed without hesitation. The newer employee was treated respectfully and ...

The more experienced staff was available to assist if needed without hesitation. The newer employee was treated respectfully and was offered suggestions and the new employee welcomed the advice. Great teamwork!

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Customer service was amazing and oil change was quick.

Customer service was amazing and oil change was quick.

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Was very detailed . Highly informative. And wanted to assure I understood all the recommendations

Was very detailed . Highly informative. And wanted to assure I understood all the recommendations

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It was fast. When they showed me the air filter there was no pressure to buy one. But I did. They told me about the extra 25% I ...

It was fast. When they showed me the air filter there was no pressure to buy one. But I did. They told me about the extra 25% I was receiving because I had a Groupon and explained to me that I needed to get my transmission serviced soon, but I wasn’t too far past the service time. Very nice, knowledgeable staff.

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Very professional staff and quick service.

Very professional staff and quick service.

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Good service.

Good service.

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Straight shooters with upper level management written all over them

Straight shooters with upper level management written all over them

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Good. Servicentro

Good. Servicentro

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I didn’t feel pressured on adding more items or work through out my car. They were very understanding.

I didn’t feel pressured on adding more items or work through out my car. They were very understanding.

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The staff at the Chula Vista location worked well together. They got me in and out in less than 15 mins.

The staff at the Chula Vista location worked well together. They got me in and out in less than 15 mins.

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Staff was not very friendly, there was a lot of side conversations. They did not tell me why I was paying the price that I paid, ...

Staff was not very friendly, there was a lot of side conversations. They did not tell me why I was paying the price that I paid, poor customer service.

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Very good experience!

Very good experience!

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The service was fast and professionally done. Staff was knowledgeable of questions I asked and very courteous.

The service was fast and professionally done. Staff was knowledgeable of questions I asked and very courteous.

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I like your oil change service simply because you don't try to push unnecessary maintenance. Techs are helpful and courteous.

I like your oil change service simply because you don't try to push unnecessary maintenance. Techs are helpful and courteous.

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The gentleman who helped me was Junior (?) the Manager. He was extremely patient with my quesitons and informed me about the s ...

The gentleman who helped me was Junior (?) the Manager. He was extremely patient with my quesitons and informed me about the services this location offered. I didn't feel pressured to get more services than i needed. His Team of people working on my car was quick, efficient and focused on the job at hand. Thank you.

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The staff checked my light and turn signals prior to changing the oil. Other places I have been do not include my involvement du ...

The staff checked my light and turn signals prior to changing the oil. Other places I have been do not include my involvement during the process. They made sure that I saw the fluid checked. Everyone was courteous and professional.

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I think the staff was very professional and they explained every step as they were checking out my car. It's the first time goin ...

I think the staff was very professional and they explained every step as they were checking out my car. It's the first time going to this location. My sister is a customer and I will definitely continue to bring my car for more services.

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I think the price was a little high.

I think the price was a little high.

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A little pricey compared to my usual service provider.

A little pricey compared to my usual service provider.

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I believe James was the gentleman that greeted me and explained the process due to me being a first time customer. Spoke clearly ...

I believe James was the gentleman that greeted me and explained the process due to me being a first time customer. Spoke clearly & had a pleasant voice/tone. Awesome customer service!

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I love coming to get my oil changed here, the customer service from everyone is always awesome, I don’t feel pressure when I’m b ...

I love coming to get my oil changed here, the customer service from everyone is always awesome, I don’t feel pressure when I’m being offered other services.

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I found a groupon for a full-synthetic oil change at valvoline, and decided to use it on a Friday afternoon before we had to dri ...

I found a groupon for a full-synthetic oil change at valvoline, and decided to use it on a Friday afternoon before we had to drive up to Los Angeles. Until our visit I had never heard of a drive-thru oil change.. it was amazing! Being able to stay in the car was incredibly convienient. Everyone was very friendly and helpful, but Tony especially made sure we were well-informed. Based on my type of vehicle, he explained that the groupon wouldn’t cover everything, and how it would affect the price. They filled my tires, checked my lights, I was so grateful! We will definitely return to receive the customer service that Valvoline provides.

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The fast service is always an A+

The fast service is always an A+

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The employees we VERY pleasant! Service was great & convenient. However the prices were HIGH. I though I was paying $26 dollars ...

The employees we VERY pleasant! Service was great & convenient. However the prices were HIGH. I though I was paying $26 dollars for windshield wiper(s) but later I saw on my EMAILED invoice it was $26 per wiper! Plus I asked them to replace tail light and that was $14.99. Atleast put 1/2 that price under labor so you don't thing your being had! Great customer service & convenient BUT PRICES TO HIGH

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Great service, fast and bery corteous staff

Great service, fast and bery corteous staff

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nice friendly and genuine service.

nice friendly and genuine service.

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Good customer service

Good customer service

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Great place, very professional and friendly, fast and precise. I like the style of team work!!my new place!

Great place, very professional and friendly, fast and precise. I like the style of team work!!my new place!

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Very attentive and kind employees

Very attentive and kind employees

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Every time I come here, service people are professional and friendly

Every time I come here, service people are professional and friendly

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Professional service.

Professional service.

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Friendly staff and super quick service. Much more affordable compared to where I used to go and overall was a great place!

Friendly staff and super quick service. Much more affordable compared to where I used to go and overall was a great place!

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it was an oil change it wasnt like a massage or anything

it was an oil change it wasnt like a massage or anything

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Great staff, explained all details of my services.

Great staff, explained all details of my services.

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They said I needed to change the engine filter. Bought synthetic oil change... good for 10,000 Miles I have been told before. Th ...

They said I needed to change the engine filter. Bought synthetic oil change... good for 10,000 Miles I have been told before. The guy said no they recommend 3-5 k Miles.

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Everything is great and fast perfect sercice

Everything is great and fast perfect sercice

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Very satisfied

Very satisfied

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The staff was incredibly knowledgeable, and efficient in time. Usually efficiency can come off as rushed, and a lot of the human ...

The staff was incredibly knowledgeable, and efficient in time. Usually efficiency can come off as rushed, and a lot of the human aspect of the job is lost. This wasn’t the case! Jonimae was so friendly, took the time to explain things along the way, and made sure I was satisfied with the work. Thanks guys!

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Great people friendly and fast

Great people friendly and fast

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super fast service..! easy in and out procedure and no sales pressure... everything is clearly explained and done!! will recomme ...

super fast service..! easy in and out procedure and no sales pressure... everything is clearly explained and done!! will recommend and come back soon..!!

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Quick, friendly, informative and safe. Never had to leave the vehicle. Appreciate the Military discount...

Quick, friendly, informative and safe. Never had to leave the vehicle. Appreciate the Military discount...

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I am happy with the service and the price, that is one of the reasons i keep going back for oil change.

I am happy with the service and the price, that is one of the reasons i keep going back for oil change.

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Quick and to the point. I really liked that I didn’t have to get out of my car. It all went down while I was in the car. Very na ...

Quick and to the point. I really liked that I didn’t have to get out of my car. It all went down while I was in the car. Very nascar :)

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While the upselling wasn't high pressured, it did get a bit foramlized, like the guys were hitting all the same points they alwa ...

While the upselling wasn't high pressured, it did get a bit foramlized, like the guys were hitting all the same points they always do with every custome... casting their baits hoping for a bite. This stuff gets old.

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Always quicks accurate and great service on both of my vehicles and will continue to use the company and recommend.

Always quicks accurate and great service on both of my vehicles and will continue to use the company and recommend.

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Great service, informative, and quick

Great service, informative, and quick

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1.Need more feedback from staff about the process/conditions of oil change2. Small place, small waiting room.

1.Need more feedback from staff about the process/conditions of oil change2. Small place, small waiting room.

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THE SERVICE WAS AWESOME AND VERY FAST. THE STAFF IS VERY FRIENDLY.

THE SERVICE WAS AWESOME AND VERY FAST. THE STAFF IS VERY FRIENDLY.

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Great customer service and knowledge

Great customer service and knowledge

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In and out really quick.

In and out really quick.

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Great customer service. Service was completed promptly.

Great customer service. Service was completed promptly.

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This was my first visit here as I live out of state but needed an oil change immediately before driving six hours back home, my ...

This was my first visit here as I live out of state but needed an oil change immediately before driving six hours back home, my dad recommended Valvoline Instant Oil Change as he brings his vehicles in when necessary. Tony, Jude, Jontae (I believe that was his name?) and Jessie all demonstrated super professional, quick, friendly and knowledgeable service! They explained and asked for consent on each service and I received no pressure at all for any recommendations. Overall a great and quick experience and I will absolutely be back!

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prices are way to high for just a 15 min service that could have been done anywhare else for half the prices and have more infor ...

prices are way to high for just a 15 min service that could have been done anywhare else for half the prices and have more information on the product im buying.

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I like the fact that I do not need to wait in long lines and the whole process was done in 15 mins or less . The staff is profes ...

I like the fact that I do not need to wait in long lines and the whole process was done in 15 mins or less . The staff is professional and courteous and I actually recommended my wife to bring in her Altima . Thank You very much

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Always a quick service, curteous customer service, and job gets done!

Always a quick service, curteous customer service, and job gets done!

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The customer service is amazing and the staff is very knowledgeable and friendly. Quick and easy matinence whenever I need it.

The customer service is amazing and the staff is very knowledgeable and friendly. Quick and easy matinence whenever I need it.

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It was simple and easy. I wasn't pressured to buy anything and the woman who helped me was pleasant and printed off the recommen ...

It was simple and easy. I wasn't pressured to buy anything and the woman who helped me was pleasant and printed off the recommended services my car would need since I didn't want to do anything else at the time. she wasn't pushy at all and gave me good info.

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Honestamente lo Unico que NO me parecio fue Al ser cliente repetitivo,NO tuve el comentario acerca de algun descuento en el prec ...

Honestamente lo Unico que NO me parecio fue Al ser cliente repetitivo,NO tuve el comentario acerca de algun descuento en el precio y eso No me parecio....de ahi Todo perfecto...

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Great service and fast.

Great service and fast.

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The service guy was very nice and expalined everything throughly

The service guy was very nice and expalined everything throughly

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I dont see how they can do a good job at such a fast pace. Makes me wonder if it was done properly or even at all.

I dont see how they can do a good job at such a fast pace. Makes me wonder if it was done properly or even at all.

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good and fast

good and fast

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All of my visits to Valvoline Instant Oil Change are an ideal customer service experience. The staff is friendly, knowledgeable, ...

All of my visits to Valvoline Instant Oil Change are an ideal customer service experience. The staff is friendly, knowledgeable, and communicative. I never feel pressured to buy a particular service. Furthermore, the professional and friendly staff are a great team and help each other get the services complete in an efficient and speedy manner.

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I was pressured in to buying other iteams. But what made me upset was that they had communicated a price to me and at the very e ...

I was pressured in to buying other iteams. But what made me upset was that they had communicated a price to me and at the very end they added more, I was never asked or told about special filter that cost more!

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I was very satisfied they helped me by letting me know that my water reservoir needed to be change I do feel like they went abov ...

I was very satisfied they helped me by letting me know that my water reservoir needed to be change I do feel like they went above and beyond.

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Couteous, friendly and knowledgeable employee and he apologized for the short wait.

Couteous, friendly and knowledgeable employee and he apologized for the short wait.

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The staff knew about what type of oil my car needed and gave options. They inspected the vehicle and were able to answer questio ...

The staff knew about what type of oil my car needed and gave options. They inspected the vehicle and were able to answer questions I had about the vehicle and how to fix the problem which they were able to help me fix it right away.

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in the past, I heard a lot of rumors leaving oil cap off, low oil, etc. very good experience value for money & quick tech work.

in the past, I heard a lot of rumors leaving oil cap off, low oil, etc. very good experience value for money & quick tech work.

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Customer Service was great and I was in n out in less than 10min

Customer Service was great and I was in n out in less than 10min

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Time efficient and satisfied know that my truck is being properly serviced.

Time efficient and satisfied know that my truck is being properly serviced.

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Good service

Good service

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The price to change my oil.... $100 (without the coupon?). RIDICULOUS. I should have done it myself.

The price to change my oil.... $100 (without the coupon?). RIDICULOUS. I should have done it myself.

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There were two lines. I moved to the line that had just moved and the staff made me back up so someone else could go before me b ...

There were two lines. I moved to the line that had just moved and the staff made me back up so someone else could go before me because she got there first. There shouldn't be two lines then. There should be only one and whomever is next can go to the next available space.

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Great guys honest friendly and answered my questions

Great guys honest friendly and answered my questions

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Convenient location, great oil quality. Disappointed when radiator is slightly low and charge of $4.99 to filled up... when othe ...

Convenient location, great oil quality. Disappointed when radiator is slightly low and charge of $4.99 to filled up... when others places filled out for free (ex. Jiffy lube)

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Love the drive-thru option and friendly staff

Love the drive-thru option and friendly staff

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I brought my own oil and filter, I wanted to use a $15 off coupon but was told I didnt quality due to bringing my own supplies. ...

I brought my own oil and filter, I wanted to use a $15 off coupon but was told I didnt quality due to bringing my own supplies. However I also purchased an air filter would the coupon have applied to that service?

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Fast and easy service

Fast and easy service

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An oil stain was left on the side of my hood from the oil hose.

An oil stain was left on the side of my hood from the oil hose.

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They were very respectable , happy and fast

They were very respectable , happy and fast

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I had to be at work in 30 minutes and the service staff assured me they were quick and prioritized me as they “needed to get me ...

I had to be at work in 30 minutes and the service staff assured me they were quick and prioritized me as they “needed to get me to work” AWESOME STAFF AND FRIENDLY VIBES!

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Personnel always very nice and super Proffesional.

Personnel always very nice and super Proffesional.

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Employees were pleasant and knowledgeable. They took the time to check every thing and inform me of any discrepancies.

Employees were pleasant and knowledgeable. They took the time to check every thing and inform me of any discrepancies.

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Good customer service, fast and to the point and very clear with what they were doing

Good customer service, fast and to the point and very clear with what they were doing

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The staff were extremely professional and friendly. They seemed eager to make sure my experience was great.

The staff were extremely professional and friendly. They seemed eager to make sure my experience was great.

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They team found issues and showed me

They team found issues and showed me

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Very good customer service.

Very good customer service.

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The efficiency and perfetionalism of the staff.

The efficiency and perfetionalism of the staff.

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Great customer service from my attendee there

Great customer service from my attendee there

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Mechanics were awesome

Mechanics were awesome

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Love this since it's a drive thru and friendly staff service!!! You guys are Awesome!!! See you next time.

Love this since it's a drive thru and friendly staff service!!! You guys are Awesome!!! See you next time.

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Courteous personnel who checked in the vehicle and competent technicians. The price was right and the service prompt.

Courteous personnel who checked in the vehicle and competent technicians. The price was right and the service prompt.

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Professional representatives and the ease of the transaction.

Professional representatives and the ease of the transaction.

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very professional and friendly staff

very professional and friendly staff

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The oil change was quick and simple.I also had the Power steering fluid changed which took only a few minutes extra.Technicians ...

The oil change was quick and simple.I also had the Power steering fluid changed which took only a few minutes extra.Technicians customer service was above standard.

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I was extremely satisfied with my visit and will definitely go back. The staff was very professional and very knowledgeable.

I was extremely satisfied with my visit and will definitely go back. The staff was very professional and very knowledgeable.

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Mike who took care of my oil change was very knowledgeable about other devices my car needed that I wasn’t aware.

Mike who took care of my oil change was very knowledgeable about other devices my car needed that I wasn’t aware.

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Its awsome

Its awsome

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Yes I was

Yes I was

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Not pushy. Trust what they say.

Not pushy. Trust what they say.

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Tec was professionally as passable when needed a answer about what I needed to do for service.

Tec was professionally as passable when needed a answer about what I needed to do for service.

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I didn't like that they told me that my coolant was low and they told that they can fill it up for 5.00?

I didn't like that they told me that my coolant was low and they told that they can fill it up for 5.00?

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Fast service, no wait

Fast service, no wait

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Staff was very knowledgeable! I was very satisfied with the service! So far I've taken 3 vehicles there! 😎

Staff was very knowledgeable! I was very satisfied with the service! So far I've taken 3 vehicles there! 😎

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The hole service

The hole service

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Great, efficient service, friendly staff. Will definitely return.

Great, efficient service, friendly staff. Will definitely return.

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Very courteous, no wait

Very courteous, no wait

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My visit was great the team was fast and efficient they checked to make sure everything about my car was good, installed taillig ...

My visit was great the team was fast and efficient they checked to make sure everything about my car was good, installed taillights, & got an oil change customer service was beyond good an employee even showed me the beautiful golden quality of the oil. Will be back again, thank you!

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Employees were very knowledgeable .

Employees were very knowledgeable .

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Fast and reliable. Been a customer for yearsThank you!

Fast and reliable. Been a customer for yearsThank you!

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I was very happy with the service and the suggestions the person helping me made, not pressured at all to buy your products. I l ...

I was very happy with the service and the suggestions the person helping me made, not pressured at all to buy your products. I like and can appreciate quality service.

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The servise tech was very proffesional, and awear of the task at hand. It people like this, that should lead the way to ensure a ...

The servise tech was very proffesional, and awear of the task at hand. It people like this, that should lead the way to ensure all revenue stays in the company pockets. All sudgestions were on point. and was a very honest gentelman. Excellant team here,and is why I drive from La Jolla to Chulavista.Morris Sanchez: Happy loyal customer

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I was very pleased with the entire process of my oil change. No attempts to up-sell items. The shop area and techs were very cle ...

I was very pleased with the entire process of my oil change. No attempts to up-sell items. The shop area and techs were very clean. Mikhail explained each step of the process in a very friendly way. I was very impressed with the cross checking/verification process used between Tony and Jose to ensure each step was completed in a safe manner.I will be back, and I will be recommending Valvoline to my friends.Respectfully, Bob Poston

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The staff was very friendly and provided professional customer service. Everything was very good thank you, I would definitely r ...

The staff was very friendly and provided professional customer service. Everything was very good thank you, I would definitely recommend to friends and family and will definitely return to valvoline.

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Fast service and everyone was professional. Offered extra services but as recommended by car manufacturer, didn't feel pressure ...

Fast service and everyone was professional. Offered extra services but as recommended by car manufacturer, didn't feel pressured or like I was being offered services I didn't need.

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Mikhail and Tony were very professional, knowledgeable, and efficient. They also were very thorough with their inspection. I wil ...

Mikhail and Tony were very professional, knowledgeable, and efficient. They also were very thorough with their inspection. I will recommend them to anyone who needs an oil change as a result of my first time at this store. Thank you for making me feel comfortable and trusting of the services you provide. I say this as a result of bad past experiences. They have mostly been because as a woman the service men try to take advantage of your lack of knowledge in this area and scare you into buying things you don’t need. Thanks again!

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The gentlemen were very friendly and never tried to talk me into anything I did not need. And, the discount I received from grou ...

The gentlemen were very friendly and never tried to talk me into anything I did not need. And, the discount I received from groupon was a big bonus!!

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Great service, polite, professional, and knowledgeable.

Great service, polite, professional, and knowledgeable.

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Because the Techs made me feel like they knew what they were doing.

Because the Techs made me feel like they knew what they were doing.

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The customer service was outstanding. Everyone was friendly and professional

The customer service was outstanding. Everyone was friendly and professional

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I loved how quick and easy only 15 mins and it's not a chore. I'm so happy to get oil changes now. Thanks to you guys

I loved how quick and easy only 15 mins and it's not a chore. I'm so happy to get oil changes now. Thanks to you guys

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It was professional and fast.

It was professional and fast.

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Staff and service were excellent!!

Staff and service were excellent!!

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Very knowledgeable and helpful staff

Very knowledgeable and helpful staff

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Customer service was friendly, professional and very polite! Thank you for taking such good care of us and our vehicle.

Customer service was friendly, professional and very polite! Thank you for taking such good care of us and our vehicle.

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The service is always prompt, and the workers are informative and never pushy. I use to always use Jiffy Lube back in the day, b ...

The service is always prompt, and the workers are informative and never pushy. I use to always use Jiffy Lube back in the day, but since my time using Valvoline I've never gone back.

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First time using Valvoline instant oil change and was suprised at how quickly I was able to get in and out of there. The staff w ...

First time using Valvoline instant oil change and was suprised at how quickly I was able to get in and out of there. The staff was extremely knowledgeable, willing be going back.

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the gentlemen that were working provided me with excellent costumer service right away and continued to provider that same excel ...

the gentlemen that were working provided me with excellent costumer service right away and continued to provider that same excellent costumer service the whole time i was there. they informed me what i needed to get done as well besides just an oil change. i love how quick and efficient it is to get an oil change here

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I was completely satisfied with my experience.

I was completely satisfied with my experience.

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loved Karen and Mikhail

loved Karen and Mikhail

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Michael was awesome. He was so nice and explained things to me as we went along. I don’t know much about cars so that always mak ...

Michael was awesome. He was so nice and explained things to me as we went along. I don’t know much about cars so that always makes me feel better and that I’m not getting anything I don’t need.

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I had a very good experience last time, but was curious to see if they would try to sell me a new air filter which I recent repl ...

I had a very good experience last time, but was curious to see if they would try to sell me a new air filter which I recent replaced. They didn’t. I very much appreciate the honesty of your services!

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Fast, efficient, and knowledgeable!!!

Fast, efficient, and knowledgeable!!!

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The assistant manager Karen had excellent customer service and was very knowledgeable about my car and the services it needs.

The assistant manager Karen had excellent customer service and was very knowledgeable about my car and the services it needs.

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Both mechanics that helped me were EXTREMELY friendly and helpful, i wish I would have gotten their names but both deserve some ...

Both mechanics that helped me were EXTREMELY friendly and helpful, i wish I would have gotten their names but both deserve some award or raise

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The cost was a bit much. I must say other than that everything was done quick and everyone was friendly.

The cost was a bit much. I must say other than that everything was done quick and everyone was friendly.

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It was very quick. Everyone was very friendly and professional.

It was very quick. Everyone was very friendly and professional.

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Great service, let you know everything they were doing. Glad they did a complete check of car.

Great service, let you know everything they were doing. Glad they did a complete check of car.

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Excellent coffee Steiner service.Very friendly and knowledgeable.

Excellent coffee Steiner service.Very friendly and knowledgeable.

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All the guy's we're very courteous n professional. Explained everything to me in detail including any recommendations for the fu ...

All the guy's we're very courteous n professional. Explained everything to me in detail including any recommendations for the future. I would highly recommend this location to everyone. Thanks you guys keep up the good work.

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Was done within 20 min

Was done within 20 min

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The staff at valvoline are always polite with always treat their customers and most of all very honest with the job they do.

The staff at valvoline are always polite with always treat their customers and most of all very honest with the job they do.

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I can never go wrong with going to Valvoline. I am always explain what is going on with my car. I even go more information fro ...

I can never go wrong with going to Valvoline. I am always explain what is going on with my car. I even go more information from Mikhail. He explain everything that he recommend for the car on my next time to Valvoline.

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Fast, friendly, & reasonably priced.

Fast, friendly, & reasonably priced.

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Great hospitality, it was fast and simple, staff explained everything in a manner I was able to understand, thank you

Great hospitality, it was fast and simple, staff explained everything in a manner I was able to understand, thank you

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Quick friendly service

Quick friendly service

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Friendly staff and speedy service.

Friendly staff and speedy service.

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the guys were very nice and answered all my questions and concerns regarding my car..thank you

the guys were very nice and answered all my questions and concerns regarding my car..thank you

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Quick and professional

Quick and professional

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Staff was pleasant and knowledgeable and had my car in and out very quickly. I would recommend them to everyone!

Staff was pleasant and knowledgeable and had my car in and out very quickly. I would recommend them to everyone!

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Great job by technicians explaining everything and very quick service.

Great job by technicians explaining everything and very quick service.

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The person that helped me I forgot his name he was very helpful answered all of my questions and my oil change was complete pret ...

The person that helped me I forgot his name he was very helpful answered all of my questions and my oil change was complete pretty quickly

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agent was very hepful

agent was very hepful

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The quickest of the services and the customer services was good

The quickest of the services and the customer services was good

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They were really nice to me, i would definitely come back, the manager was great!.

They were really nice to me, i would definitely come back, the manager was great!.

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It was so quick and so informative on pricing me ot things i should look at for my car! They checked my air on my tires and rese ...

It was so quick and so informative on pricing me ot things i should look at for my car! They checked my air on my tires and reset them. So quick and great!

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The convenience of "drive- thru" service was awesome!

The convenience of "drive- thru" service was awesome!

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This is a first time visit, I review and analyze my visit according to my experience with staff members. You have to earn my tru ...

This is a first time visit, I review and analyze my visit according to my experience with staff members. You have to earn my trust.One time does not do it.

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sERVICE TECH NOTED A LEAK IN MY MOTOR OIL PAN AS WELL AS LEAKING GASKET IN TRANSMISSION PAN.

sERVICE TECH NOTED A LEAK IN MY MOTOR OIL PAN AS WELL AS LEAKING GASKET IN TRANSMISSION PAN.

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Quick & Efficient Service

Quick & Efficient Service

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Fast service, good prices, friendly people.

Fast service, good prices, friendly people.

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pricing of the flush seemed high.

pricing of the flush seemed high.

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The guy told me everything that they were going to do. Broke down the pricing for me and recommended things that should be done.

The guy told me everything that they were going to do. Broke down the pricing for me and recommended things that should be done.

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It was fast and convenient. I got there right before closing time and the crew still worked on mt cat as if it was the first car ...

It was fast and convenient. I got there right before closing time and the crew still worked on mt cat as if it was the first car of the day.

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The customer service was impeccable!Everyone was very knowledgeable and service was completed without any issues.

The customer service was impeccable!Everyone was very knowledgeable and service was completed without any issues.

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All the employees were extremely attentive and courteous. None of them pushed any products and demonstrated that they actually d ...

All the employees were extremely attentive and courteous. None of them pushed any products and demonstrated that they actually did their job and have the upmost integrity

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Firstly, the two times I have visited for service, I have been impressed with the friendly and courteous staff. Watching the tec ...

Firstly, the two times I have visited for service, I have been impressed with the friendly and courteous staff. Watching the technicians work as a team is both impressive and encouraging, as it shows their care and attention to detail. I also appreciate that they check in with me at every point of the service.

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Great workers get u as soon as they can back on the road

Great workers get u as soon as they can back on the road

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I bought a Groupon for an oil change and the price increased significantly once I arrived for my oil change. I drove quite a dis ...

I bought a Groupon for an oil change and the price increased significantly once I arrived for my oil change. I drove quite a distance to use this Groupon, and the price wound up being the same as the oil change place next door.

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The staff was knowledgeable and professional.

The staff was knowledgeable and professional.

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They had to go get a part

They had to go get a part

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I was highly satisfied because the two things the price and the customer service

I was highly satisfied because the two things the price and the customer service

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The guys in the shop kept me laughing the whole time. Did an excellent job

The guys in the shop kept me laughing the whole time. Did an excellent job

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Very great service from the young man helping me. He was not pushy and let me know all my optional upgrades.

Very great service from the young man helping me. He was not pushy and let me know all my optional upgrades.

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All was good.

All was good.

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This was the fasted oil change I've ever had. The staff is courteous and worked together well as a team and were very profession ...

This was the fasted oil change I've ever had. The staff is courteous and worked together well as a team and were very professional. The only problem I had is that had I not had a coupon, I think the prices are higher than some other places for an oil change.

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Received great customer service. My car needed some additional services and never felt pressured. Everything was explained to ...

Received great customer service. My car needed some additional services and never felt pressured. Everything was explained to me clearly. Will definately be returning to receive the additional services my car needs. Thank you!!!

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First time changing my oil here and staff was very friendly and knowledgeable. I had a lot of questions and the gentleman that h ...

First time changing my oil here and staff was very friendly and knowledgeable. I had a lot of questions and the gentleman that helped me was very patient and explained everything thoroughly.

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In terms of service I found everything perfectOn price I would appreciate a discount or coupon

In terms of service I found everything perfectOn price I would appreciate a discount or coupon

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The staff was friendly, efficient and helpful.

The staff was friendly, efficient and helpful.

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Michael and crew were very professional. The service was performed very efficiently and fast. The Service Area was spotlessly cl ...

Michael and crew were very professional. The service was performed very efficiently and fast. The Service Area was spotlessly clean and well organized.

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Service was curteous, quick, but well done!

Service was curteous, quick, but well done!

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Since the first day I brought my 2014 Jeep Compass in, I was amazed at the speed of service. I was told about some recomended se ...

Since the first day I brought my 2014 Jeep Compass in, I was amazed at the speed of service. I was told about some recomended services my car needed and just this past week I returned with a coupon I received via email. I called in to check pricing and everything was explained in detail. When I got there, there was an open spot just for me and they started working on my vehicle right away. For both services, I believe I was only there for about 25min. I was in and out in no time and my jeep apreciates the services. Thank you guys down at Valvoline Chula Vista!

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I really enjoy coming here because its super fast. The staff is friendly and respective. The most I ever wait is 10 mins if they ...

I really enjoy coming here because its super fast. The staff is friendly and respective. The most I ever wait is 10 mins if they're busy.

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Quick fast and friendly.

Quick fast and friendly.

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I worked in customer service for 10 years and was part of management that trained in customer service. The staff was very attent ...

I worked in customer service for 10 years and was part of management that trained in customer service. The staff was very attentive, customer friendly, very professional, very busy, and very knowledgeable. Good job at that spot. This is how businesses stay afloat.

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The team is always friendly and professional. They hustle and I can see it because I’m sitting in my vehicle, which I think is t ...

The team is always friendly and professional. They hustle and I can see it because I’m sitting in my vehicle, which I think is the best part of going to this location.

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Got the job done as usual.

Got the job done as usual.

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I was able to wait in my car and observe what the technician was doing. Very convenient.

I was able to wait in my car and observe what the technician was doing. Very convenient.

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This is the 3rd time I have had a oil change I am very happy with your service,also that I am able to use the coupons thank you ...

This is the 3rd time I have had a oil change I am very happy with your service,also that I am able to use the coupons thank you again.

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Staff was friendly and very quick .

Staff was friendly and very quick .

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For the most part, I was satisfied with the service. Customer service was great. Mechanic checked the lights & told me I need ri ...

For the most part, I was satisfied with the service. Customer service was great. Mechanic checked the lights & told me I need right rear brake light replaced. Also transmission fluid replaced. Showed the oils after to make sure they are clear. I was in a rush so I didn’t bother checking the brake lights to make sure they were working & nor did they. I almost forgot about it until today. Was able to check it & it’s still out. Everything else were great except for this one. Will be making a phone call tomorrow regarding this. Feeling frustrated 😩

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Everyone was suoer courteous. They were very knowledgeable of what they were doing.

Everyone was suoer courteous. They were very knowledgeable of what they were doing.

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It is convenient to get everything you need done so quickly and efficient. Unlike other places where you usually have to wait 2- ...

It is convenient to get everything you need done so quickly and efficient. Unlike other places where you usually have to wait 2-3 hours to get the service done. I love that i dont even have to get off my car because they do everything so quickly. Great experience.

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I have always taken my car to a dealership thinking they know best since my car is a Saturn and that company is no longer around ...

I have always taken my car to a dealership thinking they know best since my car is a Saturn and that company is no longer around. Turns out on my last visit they lifted my car incorrectly and basically broke my car. Also, I was told that some places may not change my oil filter since it’s one of the harder oil filters to change. So my joy in that going to valvoline in that they did not have to lift my car AND I was able to see first hand that yes my oil filter was in fact changed made me VERY HAPPY! Not to mention everyone was very nice!!I love it and have told several people already to try it out if they haven’t. I will be coming back!! Thank you!!

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The staff was really friendly, informative, and quick. I will definately come back for any future car services I need & would de ...

The staff was really friendly, informative, and quick. I will definately come back for any future car services I need & would definately recommend them to anybody.

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Very friendly and helpful staff

Very friendly and helpful staff

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Very good

Very good

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I've been going to Valvoline for the passed two years and I always come back because of the outstanding customer service and fas ...

I've been going to Valvoline for the passed two years and I always come back because of the outstanding customer service and fast auto service.

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Despite being busy with other customers, I was made to feel welcomed and assured I'd be attended as soon as possible. Once insi ...

Despite being busy with other customers, I was made to feel welcomed and assured I'd be attended as soon as possible. Once inside the bay, I was impressed by the speed and efficiency of the service I received. No pressure on getting additional services for my car. Everyone was honest and friendly. I will definitely return.

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Polite quick and not scammy

Polite quick and not scammy

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All I have to say is everyone had a great attitude and energy. They got thing SC done fast and efficiently while answering any q ...

All I have to say is everyone had a great attitude and energy. They got thing SC done fast and efficiently while answering any questions or concerns fully and being as accommodating as possible.

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The service was quick and I got all my questions answered. I asked if my car needed other tune ups and the staff honestly said I ...

The service was quick and I got all my questions answered. I asked if my car needed other tune ups and the staff honestly said I didn’t need any more, when I was expecting them to add more services for financial reasons.

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A group of nice people who work there very helpful, they checked everything out on the car I like that.

A group of nice people who work there very helpful, they checked everything out on the car I like that.

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I understand they were busy but that's not a reason for the staff to be in kind of a bad mood and trying to rush the service. I ...

I understand they were busy but that's not a reason for the staff to be in kind of a bad mood and trying to rush the service. I been here before and I had never had a problem with custumer service until this time. They didn't check all my fluids, also I asked for an extra service and at first when I ask he gave me , what I thought was over priced just so that maybe I would say no because they were busy, however I did say it was ok. He didn't listen to me and just tried to charge me for the oil change. So I had to tell him again I wanted that extra service. So I would definitely not visit the place again unless there's no cars at all or find a different place.

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I usually have the same service guy. He is very thorough, detailed-oriented, pleasant, knowledgable and tells you every step of ...

I usually have the same service guy. He is very thorough, detailed-oriented, pleasant, knowledgable and tells you every step of the way what's going to happen next. Great service overall!

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The associates who helped me described in detail what was wrong with my vehicle (low battery percentage and tag lights out) Was ...

The associates who helped me described in detail what was wrong with my vehicle (low battery percentage and tag lights out) Was impressed with their knowledge of filling tires with nitrogen versus oxygen. Very knowledgeable and friendly. Thank you!

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Great service every time.

Great service every time.

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Fast, convenient, and great customer service.

Fast, convenient, and great customer service.

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Nice work

Nice work

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I've been there twice now. Both times I had different associates and still had the best customer service each time. Quick servic ...

I've been there twice now. Both times I had different associates and still had the best customer service each time. Quick service. I will definitely recommend this location. Thank you

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Everyone was so welcoming and so nice and help me get my car to feeling better

Everyone was so welcoming and so nice and help me get my car to feeling better

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The staff its very nice, friendly, polite.Everything its very fast.And its very confortable the price. I feel very satisfied wit ...

The staff its very nice, friendly, polite.Everything its very fast.And its very confortable the price. I feel very satisfied with valvoline. I had 2 years with you and i still with you. Thanks

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Very professional and quick.

Very professional and quick.

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good customer service

good customer service

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Great customer service, speed and efficiency. I loved that I didn't have to get out of my car for an oil change! It was a great ...

Great customer service, speed and efficiency. I loved that I didn't have to get out of my car for an oil change! It was a great experience.

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I didn’t feel like I was going to be taken advantage of. The gentleman told me about services my vehicle needs that are not offe ...

I didn’t feel like I was going to be taken advantage of. The gentleman told me about services my vehicle needs that are not offered by the company. I really appreciated that. It was quick and easy.

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Excellent service

Excellent service

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Been coming here several times now and they’ve always been fast and very professional.

Been coming here several times now and they’ve always been fast and very professional.

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Everyone was friendly and knowledgeable about my car and specific issues.

Everyone was friendly and knowledgeable about my car and specific issues.

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Kind of pricey.

Kind of pricey.

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Espere un poco más porke antendieron a otro que yego después de mi

Espere un poco más porke antendieron a otro que yego después de mi

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Great team

Great team

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The lady did not know how much an oil change was when i asked her and it took her almost 10 minutes to tell me a price

The lady did not know how much an oil change was when i asked her and it took her almost 10 minutes to tell me a price

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Quick service

Quick service

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Friendly professionals, fast service

Friendly professionals, fast service

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QUICK AND EFFICIENT

QUICK AND EFFICIENT

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I LOVE that I’m not feeling pressured into anything and that the staff is friendly but also informative! I will continue to come ...

I LOVE that I’m not feeling pressured into anything and that the staff is friendly but also informative! I will continue to come here and have my husband come here as well!

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I had a coupon from groupon that i payed 51$ and they still charged me an extra 16$ and did not let me know why or for what.

I had a coupon from groupon that i payed 51$ and they still charged me an extra 16$ and did not let me know why or for what.

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The minimal amount of time it took to services my truck was a key factor in my rating.

The minimal amount of time it took to services my truck was a key factor in my rating.

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Best service. Quick and efficient

Best service. Quick and efficient

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Great service and the most is to tell my everything they Did , step by step..🤓🙋

Great service and the most is to tell my everything they Did , step by step..🤓🙋

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Overall experience from the way the tech comunicated to each other as to who was doing what and writing down everything was grea ...

Overall experience from the way the tech comunicated to each other as to who was doing what and writing down everything was great

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Its super easy and fast

Its super easy and fast

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Everything was great. Staff was awesome!

Everything was great. Staff was awesome!

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Quick, friendly service.

Quick, friendly service.

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Jonathan the attendant who helped me was extremely professional, efficient, and courteous.

Jonathan the attendant who helped me was extremely professional, efficient, and courteous.

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Great customer services, fast services, and polite attendants!

Great customer services, fast services, and polite attendants!

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Excellent service, quick service and polite employees made the entire experience a pleasure.

Excellent service, quick service and polite employees made the entire experience a pleasure.

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Excellent customer service

Excellent customer service

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Nice and fast service. Friendly service, coupon helpful l.

Nice and fast service. Friendly service, coupon helpful l.

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Great service

Great service

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Good customer service

Good customer service

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I've tried your competitors and this experience was the best. The young man who took care of me was great! My time was respect ...

I've tried your competitors and this experience was the best. The young man who took care of me was great! My time was respected; in and out quickly, the crew was thorough and professional yet were obviously enjoying their work. It seems to be a wonderful working environment. I will be back.

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Excelente servicio y me gustaría que mandarán promociones para seguir siendo su cliente... Gracias... Ricardo Duarte....

Excelente servicio y me gustaría que mandarán promociones para seguir siendo su cliente... Gracias... Ricardo Duarte....

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Great service. In and out in a flash. Recommended some services needed, but didn't pressure me as I can do them at my leisure.

Great service. In and out in a flash. Recommended some services needed, but didn't pressure me as I can do them at my leisure.

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Great service, friendly staff! Got me in and out of there within a few minutes! I would highly recommend to family and friends. ...

Great service, friendly staff! Got me in and out of there within a few minutes! I would highly recommend to family and friends. Will return for future visits.

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They were so friendly! Got everything done quicker than I would’ve thought possible and made me feel so at home

They were so friendly! Got everything done quicker than I would’ve thought possible and made me feel so at home

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Extremely Pleasant staff - ALL of themVery knowledgeableStated I might need some items but not at this time & NO pressure at all ...

Extremely Pleasant staff - ALL of themVery knowledgeableStated I might need some items but not at this time & NO pressure at all

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Good service

Good service

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liked the service provided.did not like the fax my name was misspelled in the email you sent me!

liked the service provided.did not like the fax my name was misspelled in the email you sent me!

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I have been coming to Valvoline for a little over a year now and they are always fast, clear, and professional. It's an enjoyabl ...

I have been coming to Valvoline for a little over a year now and they are always fast, clear, and professional. It's an enjoyable experience every time.

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It was quick and easy. I don’t mind paying a little extra for that type of convenience.

It was quick and easy. I don’t mind paying a little extra for that type of convenience.

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You have a very professional group of mechanics - polite - uniforms look great friendly and the quality of service is over the t ...

You have a very professional group of mechanics - polite - uniforms look great friendly and the quality of service is over the top

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Good communication, good staff, in and out in no time

Good communication, good staff, in and out in no time

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GOOD SERVICE

GOOD SERVICE

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They were very friendly and clear in explain what was done on my car

They were very friendly and clear in explain what was done on my car

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I know time is money so the fact that you guys are quick is good. It's just a lil pricey.

I know time is money so the fact that you guys are quick is good. It's just a lil pricey.

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As always everyone is courteous and prompt. Everything that is happening is fully explained plus they always offer additional se ...

As always everyone is courteous and prompt. Everything that is happening is fully explained plus they always offer additional services I had not necessarily considered.

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The service was quick, organized and friendly. The person talking with me was friendly, informing about what was happening and o ...

The service was quick, organized and friendly. The person talking with me was friendly, informing about what was happening and offering to answer any questions I might have.

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FAST AND FRIENDLY SERVICEFAST AND FRI

FAST AND FRIENDLY SERVICEFAST AND FRI

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Quick and easy, they also check other parts of the car like the air filter. And they also fill the tires which is pretty great.

Quick and easy, they also check other parts of the car like the air filter. And they also fill the tires which is pretty great.

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Quick-reasonal price-friendly-helpful

Quick-reasonal price-friendly-helpful

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Service accurate. Service timely. Service respectful. Service friendly. Service thorough.

Service accurate. Service timely. Service respectful. Service friendly. Service thorough.

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Good job

Good job

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Everyone was very professional and nice. The explained everything very clearly and it was done in a very timely manner.

Everyone was very professional and nice. The explained everything very clearly and it was done in a very timely manner.

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People were friendly and explained everything as they were doing the work

People were friendly and explained everything as they were doing the work

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Quick oil change that i had been avoiding because i lacked time. Enjoyed not having to get out of the car

Quick oil change that i had been avoiding because i lacked time. Enjoyed not having to get out of the car

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This crew was very, very good. Much better than others I've seen and beats the heck out of Jiffy Lube.

This crew was very, very good. Much better than others I've seen and beats the heck out of Jiffy Lube.

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Excellent customer service. Explained what type of oil my car needed. Suggested a new air filter but wasn't pressured to buy it ...

Excellent customer service. Explained what type of oil my car needed. Suggested a new air filter but wasn't pressured to buy it at that instant.

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Having never been there, the staff was excellent explaining the drive thru process and especially on giving advice on future ser ...

Having never been there, the staff was excellent explaining the drive thru process and especially on giving advice on future services !

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Great staff.

Great staff.

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The tech checking my oil after putting oil in told the other tech my oil was not showing up at complete level on the dip stick. ...

The tech checking my oil after putting oil in told the other tech my oil was not showing up at complete level on the dip stick. He had to check my dip stick about 20 times before he finally got it right. Then when I got home, and checked my oil level, it was still slightly below....

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Always an excellent, quick experience!

Always an excellent, quick experience!

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I must of click on the wrong answer. I am satisfied with my visit at Valvoline. I never have any problem when I visit at anyt ...

I must of click on the wrong answer. I am satisfied with my visit at Valvoline. I never have any problem when I visit at anytime. I bring 2 different cars to get my oil change there

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Customer service people are great. And service was very fast. But price seems to be too high, for the full synthetic oil. Thanks ...

Customer service people are great. And service was very fast. But price seems to be too high, for the full synthetic oil. Thanks.

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I've been to the Chula Vista Valvoline before. The employees are very polite. This time they conducted the initial inspections w ...

I've been to the Chula Vista Valvoline before. The employees are very polite. This time they conducted the initial inspections while I waited in line outside of the service bay so that once in the bay all that was left to do was the oil change. They are friendly, explain everything thoroughly, and always have a smile. I have absolutely no complaints. Thank you

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The interaction with staff was informative, knowledgeable and extremely courteous.

The interaction with staff was informative, knowledgeable and extremely courteous.

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I was highly satisfied with the customer service I received, the gentlemen were very professional and respectful. Fast and effic ...

I was highly satisfied with the customer service I received, the gentlemen were very professional and respectful. Fast and efficient will recommend.

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Instant professional serice awsome

Instant professional serice awsome

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It was completed in a short time, did not have to get out of the car and gave me insight on other service suggestions according ...

It was completed in a short time, did not have to get out of the car and gave me insight on other service suggestions according to mileage, Thank you!!!

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Happy cant complain

Happy cant complain

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$40 for an oil change is alot

$40 for an oil change is alot

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The staff was so friendly and informative. I've never used Valvoline Instant Oil Change before and I was a little hesitant abou ...

The staff was so friendly and informative. I've never used Valvoline Instant Oil Change before and I was a little hesitant about going. Your staff made it such an easy process. I have already recommended it to family and friends. I will definitely be bringing all my vehicles here in the future.

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Friendly service great service and great people

Friendly service great service and great people

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The price was higher than my other oil changes.

The price was higher than my other oil changes.

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Timely, efficient service.

Timely, efficient service.

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Friendly customer service

Friendly customer service

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excellent service

excellent service

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I thought the service and staff were pleasant and highly professional. We did encounter and issue with the credit card machine; ...

I thought the service and staff were pleasant and highly professional. We did encounter and issue with the credit card machine; however, it appeared to be an issue with the equipment rather than staff not being able to use the machine.Enjoyed my visit

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I love the not having to leave my car and the friendly people that get me out quickly but while still doing a great job . Thank ...

I love the not having to leave my car and the friendly people that get me out quickly but while still doing a great job . Thank you and that’s why I keep going back.

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Great Service and very friendly!!! Already recommended my cousin To go there

Great Service and very friendly!!! Already recommended my cousin To go there

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The service technician was extremely polite and very knowledgeable. I really liked the quick service and the fact that I didn't ...

The service technician was extremely polite and very knowledgeable. I really liked the quick service and the fact that I didn't have to get out of my car. It's also very convenient not to have to go to the office to pay.

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Por qué te explican todo muy bien y por la rapidez del servicio.

Por qué te explican todo muy bien y por la rapidez del servicio.

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1st the team manager or lead was extremely nice, and professional. The team working on my car also showed extreme leadership and ...

1st the team manager or lead was extremely nice, and professional. The team working on my car also showed extreme leadership and very proud to work for this company, It showed and placed me at ease through my visit. I am also letting 300 employees know of this great location, so they also can enjoy the service you all provide. Again, thank you to the team Morris Sanchez

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The price was more than I anticipated for a basic oil change. I usually go to the Chevy dealership and can get an oil change for ...

The price was more than I anticipated for a basic oil change. I usually go to the Chevy dealership and can get an oil change for about $20 less there. The employee who gave me prices told me I only had two options ($71 or $90) because the other option they didn’t have in stock which to me seemed like a way to get me to spend more money. I have never spent $70 on an oil change since I’ve had this car, 4 years. Really the only reason why I won’t be returning.

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Service was done in a quick and professional manner. No problems they went right to work thank you.

Service was done in a quick and professional manner. No problems they went right to work thank you.

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I have been going to this particular Valvoline Oil Change for quite some time for both my cars. Everyone is friendly and court ...

I have been going to this particular Valvoline Oil Change for quite some time for both my cars. Everyone is friendly and courteous. I don't think I would go anywhere else.

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Service was great. Staff was quick and efficient and I never felt pressured to buy any services I didn’t need. Much better exper ...

Service was great. Staff was quick and efficient and I never felt pressured to buy any services I didn’t need. Much better experience than I’ve ever had at a jiffy lube. I’m going to come back here for my next oil change.

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Everything is explained thoroughly and the service is very fast. The employees are all polite and friendly.

Everything is explained thoroughly and the service is very fast. The employees are all polite and friendly.

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Su publicidas dice 15 minutos y es cierto! Inclusive fue menos tiempo. Todo el personal fue muy amable, me explicaron todo, me m ...

Su publicidas dice 15 minutos y es cierto! Inclusive fue menos tiempo. Todo el personal fue muy amable, me explicaron todo, me mostraron mi filtro nuevo y viejo para comprobar que todo estuviera en orden, me prefuntaron si necesitaba algo mas. Fue mi primera vez realizandole un cambio de aceite a un carro, no tengo conocimiento alguno, y ellos se encargaron de todo y me lo dejaron muy claro, una experiencia rapida y agradable.

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Great and friendly staff

Great and friendly staff

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It was a good in and out.

It was a good in and out.

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Quick easy and pain free. The price wasn’t anything to brag about but fair.

Quick easy and pain free. The price wasn’t anything to brag about but fair.

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Great and fast service

Great and fast service

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I went back to get the oil change again ,because I was very happy the first time and satisfied with the service 😊.

I went back to get the oil change again ,because I was very happy the first time and satisfied with the service 😊.

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It was like a military special forces mission conducted by a team of professionals. Actually first time where I sat with my wild ...

It was like a military special forces mission conducted by a team of professionals. Actually first time where I sat with my wild four year old in the car while having my car serviced, very convenient. So yes I will be back.. 15 minutes for total on my oil change rocks.

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Customer service was very professional and informative on the service of my vehicle. Very friendly attitude, and took care what ...

Customer service was very professional and informative on the service of my vehicle. Very friendly attitude, and took care what needed to be done with less hassle and worrying about my car. I appreciate this service.

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First...as soon as i arrived they welcomed me and started checking my car and told me about the prices and which oil was best fo ...

First...as soon as i arrived they welcomed me and started checking my car and told me about the prices and which oil was best for my car. They checked fluids and tire pressure and that to me is very important...i really like the unity among the employees...overall i was in and out real quick. Thank you

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Very friendly staff and respectfull

Very friendly staff and respectfull

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the system is well put together and the flow of the performed oil change was fast

the system is well put together and the flow of the performed oil change was fast

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Didn't have any more 10W30 oil in stock. That's what I use, but they didn't have any in stock. A oil and lube place should have ...

Didn't have any more 10W30 oil in stock. That's what I use, but they didn't have any in stock. A oil and lube place should have plenty especially if the name is Valvoline, named after the motor oil company. All the employees were nice and professional, but settling for another grade of oil is a little disappointing. Especially knowing we pay and outrageous price for an oil change. That's all I got.

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Super fast service.

Super fast service.

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Super fast service. Very convenient. Very friendly.

Super fast service. Very convenient. Very friendly.

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I liked the fact that I was able to sit in the car and the service was quick. I liked the fact that the young man showed me that ...

I liked the fact that I was able to sit in the car and the service was quick. I liked the fact that the young man showed me that the oil was changed. Shows Trust.

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The cost. For what I received $70 is pretty steep. Other than that, the staff was friendly and they got the job done quick.

The cost. For what I received $70 is pretty steep. Other than that, the staff was friendly and they got the job done quick.

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Always friendly, made suggestions if necessary, but didn't push any issue

Always friendly, made suggestions if necessary, but didn't push any issue

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I wish I remembered the young ladies name who imassisted me she was amazing !! I had possibly the worst day this year and used a ...

I wish I remembered the young ladies name who imassisted me she was amazing !! I had possibly the worst day this year and used a groupon deal and I was $1 short to cover the price and she seen me struggling to count $4 additional in change and she added the additional dollar from her pocket with a huge smile and told me not to worry about it ! Amazing you guys hired a person with so MICH HEART!!

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Quick and easy, quality service, very friendly, no pressure, showing and explaining services they recommended and why. Great pri ...

Quick and easy, quality service, very friendly, no pressure, showing and explaining services they recommended and why. Great pricing with the groupon as well as the other services I elected to have done during my visit.

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The guys do a good job at not making you buy other services, however, I did not feel they were doing anything special to be high ...

The guys do a good job at not making you buy other services, however, I did not feel they were doing anything special to be highly satisfied

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Fast and no hassle. Great service from all representatives.

Fast and no hassle. Great service from all representatives.

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I found the employees very friendly and knowledgeable. It was a pleasure doing business with every well run business. Customer s ...

I found the employees very friendly and knowledgeable. It was a pleasure doing business with every well run business. Customer service was excellent. I did appreciate not being pressured to buy unnessary service. They did make me aware of the services that were due. Job well done thank you for your service

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Fast professional and I had a groupon.

Fast professional and I had a groupon.

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Fast great service. I didn't even have to leave my car. I was also recommended to have other parts replaced that needed to get d ...

Fast great service. I didn't even have to leave my car. I was also recommended to have other parts replaced that needed to get done. I wasn't prepared for the changes financially so i passed on them for next time and didn't feel pressured to do it. I will be using them for any issues i might have with my vehicle in the future. 10/10 so far as customer service, quality, knowledge, everything about my experience was great.

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It was a fast & friendly service with a quality oil product!

It was a fast & friendly service with a quality oil product!

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I been here twice i like that its fast i know exactly what im paying for they show me the oil show me what i need for next time, ...

I been here twice i like that its fast i know exactly what im paying for they show me the oil show me what i need for next time, i jus always noticed that the techs always just need that extra traini g on certain small things such as taling out the cabin air filter or resetting the check oil light but other than that im ok with it i know people who are more pickier and probably would not return because of stuff like that

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Been highly satisfied every time I’ve entered one of your establishments. I normally use the one on San Diego Naval base. Could ...

Been highly satisfied every time I’ve entered one of your establishments. I normally use the one on San Diego Naval base. Couldn’t use it this time because the traffic was too bad to get onto the base.

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Service was very fast but sadly I kind of felt rushed and was give so much information I had to ash the technician more than onc ...

Service was very fast but sadly I kind of felt rushed and was give so much information I had to ash the technician more than once to repeat himself. I also felt some services he quoted me were overpriced.

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Quick and easy

Quick and easy

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My third time going and they are to the point. No upselling harassment, and I am always sent coupons. Very profesional, they voi ...

My third time going and they are to the point. No upselling harassment, and I am always sent coupons. Very profesional, they voice out when they are doing a procedure.

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Service was quick and professional. Efforts to upsell were modest. Price was reasonable. Overall experience was just as it shoul ...

Service was quick and professional. Efforts to upsell were modest. Price was reasonable. Overall experience was just as it should be. A rating of "satisfied" is actually pretty good. Keep it up.

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Great people, team work

Great people, team work

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Personal bilingual.

Personal bilingual.

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Great staff, and very professional

Great staff, and very professional

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I thought that more things were included with the oil change, but everything was an add on. I wanted my tires rotated, but that ...

I thought that more things were included with the oil change, but everything was an add on. I wanted my tires rotated, but that was an additional cost. They at least filled them with air to their appropriate size.

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It was an easy and fast process. Greeted well by staff and since it was veterans day when I was thanked for my prior military se ...

It was an easy and fast process. Greeted well by staff and since it was veterans day when I was thanked for my prior military service.

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I went in the day before and was set to get an oil change. I saw the sign that read military discount. Spoke with the young lad ...

I went in the day before and was set to get an oil change. I saw the sign that read military discount. Spoke with the young lady there and she said i could come back the next day. Returned and was giving light ✔ etc. The staff was VERY nice, efficient , clean and non pushy. When asked if we wanted other services, there was no pressure to do it or not to do it. Our 16 year old daughter even commented on how nice , clean and professional they were. She complemented how organized the products were on the shelf and that the employees looked happy to be there. My husband and I decided that we would return every Nov 11th to get services done there for our yearly services. We have plans to get the air conditioning serviced as well. We had called the shop back after we left to get info on that particular service, but was informed that the machine was down, but they did inform us to check the one on University. We will return at a later date to get the air conditioning serviced at this location.

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Really appreciated the Veteran's Day special. They were quick and efficient.

Really appreciated the Veteran's Day special. They were quick and efficient.

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It was a standard visit. There was nothing that stood out

It was a standard visit. There was nothing that stood out

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Great job knowledge and overall great experience.

Great job knowledge and overall great experience.

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5.4q of synthetic at $105 is about $30-40 above standard rate elsewhere. Walmart does $44.95 full synthetic with castrol. Mobile ...

5.4q of synthetic at $105 is about $30-40 above standard rate elsewhere. Walmart does $44.95 full synthetic with castrol. Mobile 1 costs about $5 a quart off the shelves and here valvoline in-shop is $10/q.

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Overall I was very pleased with the service how quickly everything was

Overall I was very pleased with the service how quickly everything was

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The service was fast and the staff was friendly and clear on what was taking place. I love the no pressure on additional recomme ...

The service was fast and the staff was friendly and clear on what was taking place. I love the no pressure on additional recommended services.

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I knew I needed a new filter and they told me I could buy one from them or get one later. No preasure.

I knew I needed a new filter and they told me I could buy one from them or get one later. No preasure.

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services is good and i will return this is my second time I have had the oil change in this location...

services is good and i will return this is my second time I have had the oil change in this location...

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Very polite and professional staff. Worked quickly. I was in and out in about 15 minutes!

Very polite and professional staff. Worked quickly. I was in and out in about 15 minutes!

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Pleasant mechanics and they all seemed happy with their job and dealing with customers which is a big plus and one of my windshi ...

Pleasant mechanics and they all seemed happy with their job and dealing with customers which is a big plus and one of my windshield wipers would not budge and took 3 mechanics to get it and they were great. Very happy with the service that is hard to find at dealerships lately.

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Great customer service. Everyone was very professional

Great customer service. Everyone was very professional

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Great deal,great people, fast service so happy it was drive thru fast and covenant thank you! Very satisfied

Great deal,great people, fast service so happy it was drive thru fast and covenant thank you! Very satisfied

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i got what I payed for and they were nice....always campaigning for lower pricer though

i got what I payed for and they were nice....always campaigning for lower pricer though

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El personal es excelente igual que el servicio

El personal es excelente igual que el servicio

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As soon as I drove in i was greeted with courtesy and professionalism. Never was I pressured to buy anything other than what I w ...

As soon as I drove in i was greeted with courtesy and professionalism. Never was I pressured to buy anything other than what I went in for. Fast and to the point. I was returned my keys as fast as I had gave them to the technician, and I didn't realize that the oil had already been replaced. I will return most definitely!!

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I was served by Karen and Johnson. They did three customers simultaneously and did a wonderful job. No skylarking, all customer ...

I was served by Karen and Johnson. They did three customers simultaneously and did a wonderful job. No skylarking, all customer service. They both deserve accolades.

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Fast service

Fast service

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Service was very quick. Everything was done within 10 minutes including the tire rotation.

Service was very quick. Everything was done within 10 minutes including the tire rotation.

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Everyone works fast, carefully, is very knowledgable, takes the time to answer questions and is friendly.

Everyone works fast, carefully, is very knowledgable, takes the time to answer questions and is friendly.

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All the employees were very professional quick and courteous and well informed on anything to do with my vehicle

All the employees were very professional quick and courteous and well informed on anything to do with my vehicle

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Super courteous, polite, professional, thorough...a great experience. It was my first time there, and I am very pleased.

Super courteous, polite, professional, thorough...a great experience. It was my first time there, and I am very pleased.

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Very professional staff, clean & organized facility.

Very professional staff, clean & organized facility.

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The customer service was wonderful, I was told about every service my car would need that is offered, and given a coupon for myv ...

The customer service was wonderful, I was told about every service my car would need that is offered, and given a coupon for myvsrrvice. I was highly satisfied with the service amd the care and attention given to me. My only critique is that it was more expensive than I was anticipating, and could not afford to give my car the proper care that it needs because of the price. However since the customer service was so good I will concider returning to this location for an oil change rather than going to a cheaper place.

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Because I enjoy the fast service. I enjoy that you sit on your car, while they are doing the oil change and how the staff will e ...

Because I enjoy the fast service. I enjoy that you sit on your car, while they are doing the oil change and how the staff will explain everything that was going on.

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They were nice and fast

They were nice and fast

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Because I did not have to wait at all inline. Didn't have to get off my car at all. And I was out of there in no time. The custo ...

Because I did not have to wait at all inline. Didn't have to get off my car at all. And I was out of there in no time. The customer service was excellent

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very fast and proffesional.

very fast and proffesional.

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Staff was very friendly. I've never been to 15 minute oil change shop but I was pleasantly surprised. Love that they check the t ...

Staff was very friendly. I've never been to 15 minute oil change shop but I was pleasantly surprised. Love that they check