Marina Del Rey

Good service good product good staff quick

Good service good product good staff quick

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VEry prompt and friendly service by the whole team!

VEry prompt and friendly service by the whole team!

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Our guy was on the ball, fun and funny and made the crew move at a good speed, but nothing was overlooked! Give him a Raise! A m ...

Our guy was on the ball, fun and funny and made the crew move at a good speed, but nothing was overlooked! Give him a Raise! A moral booster is good for all.

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Kind & very efficient staff member. No wait to get the service I needed, and everything was done and over really quickly. Becaus ...

Kind & very efficient staff member. No wait to get the service I needed, and everything was done and over really quickly. Because I stayed in the car I could see that the different services I requested for my car were done (which you cannot verify when you leave your car at the dealership ...).

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This was quick, efficient, friendly crew. I was so pleased and also it is located in the Costco parking lot.

This was quick, efficient, friendly crew. I was so pleased and also it is located in the Costco parking lot.

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Great service and super friendly staff.

Great service and super friendly staff.

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This was my first time using the service. The technician who greeted me was very helpful and professional. The staff did a GREAT ...

This was my first time using the service. The technician who greeted me was very helpful and professional. The staff did a GREAT job. I was really impressed.

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The staff is very professional, friendly and knowledgeable. Definitely my oil change place now.

The staff is very professional, friendly and knowledgeable. Definitely my oil change place now.

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They know the routine and are able to execute it well. There are often multiple service reps stopping by to make sure the servic ...

They know the routine and are able to execute it well. There are often multiple service reps stopping by to make sure the service is progressing.

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The staff members were very friendly and quick. I did not feel pressured to buy additional services which I appreciated

The staff members were very friendly and quick. I did not feel pressured to buy additional services which I appreciated

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Very impressed with friendliness of staff and speed of service.

Very impressed with friendliness of staff and speed of service.

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I was in and out with ease

I was in and out with ease

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Quick service, no appointment needed, and we stayed in the car.

Quick service, no appointment needed, and we stayed in the car.

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I always come here and I enjoy the coupons I get.

I always come here and I enjoy the coupons I get.

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everything was good

everything was good

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We thought we needed an oil top off because we smelled oil in the car sometimes while driving. They checked everything and infor ...

We thought we needed an oil top off because we smelled oil in the car sometimes while driving. They checked everything and informed us of a small leak we have and explained why we smell that smell. Now we know what the actual problem is.

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Good people

Good people

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Its the guys there. Smart, friendly, after I asked even were giving me tip on how to wax my new black truck.

Its the guys there. Smart, friendly, after I asked even were giving me tip on how to wax my new black truck.

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Customer service was excellent, very friendly and respectful. Seemed very knowledgeable and wanting to help. Service was fast an ...

Customer service was excellent, very friendly and respectful. Seemed very knowledgeable and wanting to help. Service was fast and easy

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The operators were very knowledgeable. They told me exactly what they were going to do and they did it timely and efficiently.

The operators were very knowledgeable. They told me exactly what they were going to do and they did it timely and efficiently.

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Staff was knowledgeable and courteous making the wait time tolerable.

Staff was knowledgeable and courteous making the wait time tolerable.

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I was very impressed and will be coming back!

I was very impressed and will be coming back!

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Service advisor was very helpful answering questions and giving me copies of past invoices from Valvoline

Service advisor was very helpful answering questions and giving me copies of past invoices from Valvoline

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The service men were extremely friendly and communicated everything they were doing. I felt very taken care of and confident in ...

The service men were extremely friendly and communicated everything they were doing. I felt very taken care of and confident in the service.

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Kind and informative representatives, promt service. This was my first time at a drive up oil change center, this was a game ch ...

Kind and informative representatives, promt service. This was my first time at a drive up oil change center, this was a game changer. Great experience! Loved the teamwork that was put into making my visit short and sweet. Great job guys!

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The guys were all so friendly and helpful! I was shocked at how fast they got the job done. I’ll never go anywhere else.

The guys were all so friendly and helpful! I was shocked at how fast they got the job done. I’ll never go anywhere else.

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Fast fun and on it . Never going anywhere else again. Love that I stay I. The car like I'm a part of it and it's a pit not lifts ...

Fast fun and on it . Never going anywhere else again. Love that I stay I. The car like I'm a part of it and it's a pit not lifts. I perfer my car to not go up on lifts.

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Staff was quick in providing the service. Friendly courteous and didn’t pressure me into buying. They just suggested.

Staff was quick in providing the service. Friendly courteous and didn’t pressure me into buying. They just suggested.

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Jesus and his team did a great job servicing both my daughters cars at the same time!

Jesus and his team did a great job servicing both my daughters cars at the same time!

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Great customer service. The attendants were very friendly and professional. I will return.

Great customer service. The attendants were very friendly and professional. I will return.

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Very friendly gentleman worked with me. It was a slow time of day, so they really had the time to take care of me. They topped o ...

Very friendly gentleman worked with me. It was a slow time of day, so they really had the time to take care of me. They topped off all my fluids and recommended some other services, but said they weren't pertinent. I received a good deal on the overall total price. I was very satisfied.

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Manager & staff were professional and polite!

Manager & staff were professional and polite!

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All stuff very friendly and professional. From the manager Danny and Jesus

All stuff very friendly and professional. From the manager Danny and Jesus

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Very professional employees that care about my Jeep. They check many things around the vehicle to make sure all is well.

Very professional employees that care about my Jeep. They check many things around the vehicle to make sure all is well.

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This service center is an express one. I was in my car the whole time. There was no waiting and no pressuer. All the employees w ...

This service center is an express one. I was in my car the whole time. There was no waiting and no pressuer. All the employees were very professional.

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New Truck only 7k miles. On board notification to get service. Much more convenient than going to the dealer. Service was done ...

New Truck only 7k miles. On board notification to get service. Much more convenient than going to the dealer. Service was done very quickly and efficiently.

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The mechanics were extremely professional and attentive. They were working non-stop. I could not believe how quickly they got ...

The mechanics were extremely professional and attentive. They were working non-stop. I could not believe how quickly they got me in and out. I will be using this location from now on, great job.

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The price is high. I would like to have tire rotation included.No wiper refills available for my 2008 Subaru Tribeca.

The price is high. I would like to have tire rotation included.No wiper refills available for my 2008 Subaru Tribeca.

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The business works like "well-oiled" machine. Super efficient system in place to get the work done quickly.

The business works like "well-oiled" machine. Super efficient system in place to get the work done quickly.

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It’s easy. Most of the time there’s no wait, staff is super friendly, I can stay in my car ... They offer services but I never f ...

It’s easy. Most of the time there’s no wait, staff is super friendly, I can stay in my car ... They offer services but I never feel pressured - sometimes I say yes — like new wipers this visit - and sometimes I say no — like to tire toration, due to the fact I was on a tight time schedule. The guy helping me was so nice and assured me I could have it done next time, which I will.I don’t go to the dealer anymore b/c vavoline is easier & i feel like they offer only the services I truly need.

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Very polite employees. Liked how they showed me the dip stick showing me that my oil was full.

Very polite employees. Liked how they showed me the dip stick showing me that my oil was full.

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Friendly staff

Friendly staff

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It was too expensive.

It was too expensive.

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Great service, great people ;o) thank you !!!

Great service, great people ;o) thank you !!!

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David was extremely polite and friendly. He explained everything that was being done and did not pressure for any additional ser ...

David was extremely polite and friendly. He explained everything that was being done and did not pressure for any additional services, I asked for pricing information on 2 servicers and David added the pricing enro the noted of my receipt for larger consideration. David even greeted my children and we had a very nice conversation. I am always extremely happy with the service that is provided and always come back.

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Very nice people at Valvoline Center...very satisfied!

Very nice people at Valvoline Center...very satisfied!

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Quick easy professional staff.

Quick easy professional staff.

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Fast, efficient, friendly, goid

Fast, efficient, friendly, goid

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they tend to up sell more services than you need.

they tend to up sell more services than you need.

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As usual the service was great, the staff was very knowledgeable, and i was in and out in 15 minutes.

As usual the service was great, the staff was very knowledgeable, and i was in and out in 15 minutes.

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Staffs are very nice, their service was good and no hassles😊

Staffs are very nice, their service was good and no hassles😊

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The crew was great! Took care of all my needs within 15 minutes. The Marina Del Rey location has an awesome team!

The crew was great! Took care of all my needs within 15 minutes. The Marina Del Rey location has an awesome team!

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I truly enjoyed hearing the valvoline team call out each action they were doing so I could tell what was the area of my car that ...

I truly enjoyed hearing the valvoline team call out each action they were doing so I could tell what was the area of my car that was already good and what was being topped off and also know valvoline was being thorough. That the team was friendly is just a bonus

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My Rep was outstanding

My Rep was outstanding

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Bays were full but I just needed a bulb changed. Technician came and did it so I didn’t have to wait

Bays were full but I just needed a bulb changed. Technician came and did it so I didn’t have to wait

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Fast friendly service, helped me with my car questions. Helpful to my Rowdy children in the back offer them color crowns and col ...

Fast friendly service, helped me with my car questions. Helpful to my Rowdy children in the back offer them color crowns and coloring book for their wait. Gave me quotes on Services I need it for my vehicle. Gave me a recommendation business card to a local business that you guys refer services to. You have a forever customer with me.

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Really cool staff and good service :)

Really cool staff and good service :)

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The employees were very friendly

The employees were very friendly

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Excellent customer service. Number one most trusted. Thank you!

Excellent customer service. Number one most trusted. Thank you!

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Terrific employees, including Danny, the manager, who gave me and my car personal attention.

Terrific employees, including Danny, the manager, who gave me and my car personal attention.

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Quick and efficient

Quick and efficient

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It was fun watching the work

It was fun watching the work

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The service I received at Valvoline was really good, just a little pricey

The service I received at Valvoline was really good, just a little pricey

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Both gentleman who served me were very kind and efficient. The one running the computer explained everything to me the one under ...

Both gentleman who served me were very kind and efficient. The one running the computer explained everything to me the one under the hood was doing. It was nice to be informed. I’ll definitely return to that location.

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Steve What’s an amazing little boy very sweet very polite and he did make me feel good

Steve What’s an amazing little boy very sweet very polite and he did make me feel good

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Felt pressured into upgrading to synthetic oil however, it wasn’t something that ruined my experience as that is a part of their ...

Felt pressured into upgrading to synthetic oil however, it wasn’t something that ruined my experience as that is a part of their job. The oil change was done to satisfactory standards and I will probably return.

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The service team is efficient without being officious ! They know my car and work quickly and accurately ! I use Valvoline regul ...

The service team is efficient without being officious ! They know my car and work quickly and accurately ! I use Valvoline regularly !

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It was fast and easy. The guys briefed me over everything and were super friendly.

It was fast and easy. The guys briefed me over everything and were super friendly.

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Quick and easy oil change

Quick and easy oil change

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No excessive up-selling, prompt service, friendly professional servicemen.

No excessive up-selling, prompt service, friendly professional servicemen.

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I keep coming back to the Marina del Rey Valvoline because the service is impeccable, the staff are friendly & always smiling & ...

I keep coming back to the Marina del Rey Valvoline because the service is impeccable, the staff are friendly & always smiling & the personal, kind attention they give is very appreciated. Please let the staff know that their wonderful spirit does not go unnoticed.

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The ease with which mica was serviced was impressive. Especially the replacement of the cabin filter for the AC was quickly don ...

The ease with which mica was serviced was impressive. Especially the replacement of the cabin filter for the AC was quickly done, and I scarcely knew how they did it. The supply of parts must be most comprehensive. The price was a fair one, and Toyota parts are among the most expensive in the world, and I still and I was impressed witty professional quality of my service. The lead tech actually showed me their level on my dip stick before I left. That I never had in my life of driving, and actually it was perhaps the most important aspect of the oil change. I especially appreciate how complete was the service: I shall return.

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Everyone was super friendly, attentive and fast. Great customer service

Everyone was super friendly, attentive and fast. Great customer service

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Jesus at the Marina Del Rey shop is fantastic. He's the reason I return and trust this facility.

Jesus at the Marina Del Rey shop is fantastic. He's the reason I return and trust this facility.

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The staff is always friendly and very welcoming

The staff is always friendly and very welcoming

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The reps are the best! No hard pressure like dealership service - this is why I keep coming back.

The reps are the best! No hard pressure like dealership service - this is why I keep coming back.

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very friendly staff

very friendly staff

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My wife felt pressured into buying a 50 dollar air filter which is 5 times more expensive than it should be and should not have ...

My wife felt pressured into buying a 50 dollar air filter which is 5 times more expensive than it should be and should not have been sold to her

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Friendly and honest mechanics

Friendly and honest mechanics

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Super fast and efficient service. I doubt the whole process took 15 minutes.

Super fast and efficient service. I doubt the whole process took 15 minutes.

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Fast. Reasonable price with discount.

Fast. Reasonable price with discount.

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Very friendly and fast service. A+! Thanks Valvoline!

Very friendly and fast service. A+! Thanks Valvoline!

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Because it was nice and convenient.

Because it was nice and convenient.

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Friendly, courteous. Left item in waiting room; Valvoline held for me until I could retrieve it.

Friendly, courteous. Left item in waiting room; Valvoline held for me until I could retrieve it.

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the guys are so nice :)

the guys are so nice :)

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La atención y respuestas a los preguntas que me conciernen conmi carro fueron muy satisfactorios.

La atención y respuestas a los preguntas que me conciernen conmi carro fueron muy satisfactorios.

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Great service, they remembered the vehicle and checked that a previous issue had been repaired.

Great service, they remembered the vehicle and checked that a previous issue had been repaired.

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My oil change notification was still on even after the oil change and the technician went out his way to make sure it was off. H ...

My oil change notification was still on even after the oil change and the technician went out his way to make sure it was off. He walked me through everything and knew all the settings to my car. It was a great experience

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The man who helped me was very friendly. He recommended a new filter along with my oil change and took the time to show me my ol ...

The man who helped me was very friendly. He recommended a new filter along with my oil change and took the time to show me my old dirty filter. He recommended a replacement of my AC filter but said it wasn't necessary at that time and that I could wait til next time. They were super quick as I was in and out within 10 minutes!

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Great communication with what they were doing to my vehicle.

Great communication with what they were doing to my vehicle.

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Knowledgable staff, had all the correct parts and was in an out with in 15 mins as I was told.

Knowledgable staff, had all the correct parts and was in an out with in 15 mins as I was told.

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It was convenient are use this service every time I have my oil done they always check everything good levels when she’ll wiper ...

It was convenient are use this service every time I have my oil done they always check everything good levels when she’ll wipers replaced and tell you about it as they do it and it’s fast and clean like the hustler

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It was quick and price was alright

It was quick and price was alright

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This location is always fast and efficient The techs are always courteous and professional

This location is always fast and efficient The techs are always courteous and professional

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I have to go back because they didn’t have a part for my car

I have to go back because they didn’t have a part for my car

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The staff very informed the service was smooth the process was quick

The staff very informed the service was smooth the process was quick

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Very fast service and friendly technicians

Very fast service and friendly technicians

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Service took 30-40 minutes once I was inside because of an “extra cap” on the underside of my car. Pricing always seems much hig ...

Service took 30-40 minutes once I was inside because of an “extra cap” on the underside of my car. Pricing always seems much higher than other businesses.

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fast and knowledgable

fast and knowledgable

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The service is always courteous at this location. They tell me exactly what they are doing, how long it will take and are very c ...

The service is always courteous at this location. They tell me exactly what they are doing, how long it will take and are very clear about the pricing of services.

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They did a great job, checked all fluids, lights, underneath. I had already bought new wipers and had them in the Jeep, and the ...

They did a great job, checked all fluids, lights, underneath. I had already bought new wipers and had them in the Jeep, and the staff took them and installed them for me. That was awesome

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quick, convenient, educated and friendly

quick, convenient, educated and friendly

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I didn’t feel pressure to get any additional service...they respected my decision. I loved how quick it was! I was not expecting ...

I didn’t feel pressure to get any additional service...they respected my decision. I loved how quick it was! I was not expecting that. I was also able to stay in my car to see what was happening. It was great!

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I trust Valvoline Instant Oul Change because they show me my dipstick with the clean oil level on it after they change it.

I trust Valvoline Instant Oul Change because they show me my dipstick with the clean oil level on it after they change it.

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Great service and kind employees. Not pressured into additional services.

Great service and kind employees. Not pressured into additional services.

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All was good and service was fast.

All was good and service was fast.

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It took 10 minutes. I seemed too fast for proper oil change to be done.

It took 10 minutes. I seemed too fast for proper oil change to be done.

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Rockstar pitstop team

Rockstar pitstop team

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I already changed my car oil almost every three months and this time is my fourth time and I love the service and hospitality.

I already changed my car oil almost every three months and this time is my fourth time and I love the service and hospitality.

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service was good, tech was very professional and friendly

service was good, tech was very professional and friendly

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Great service extremely polite men working there.. kept me well informed what was going on..in and out in no time..

Great service extremely polite men working there.. kept me well informed what was going on..in and out in no time..

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In and out. Friendly and no pressure to buy after recommending a cabin filter. Checked all turning signals.

In and out. Friendly and no pressure to buy after recommending a cabin filter. Checked all turning signals.

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The guy that was taking me through the process didn't pressure me and understood I was just there to get an oil change and nothi ...

The guy that was taking me through the process didn't pressure me and understood I was just there to get an oil change and nothing more. He did so and let me know about the rest of the vehicle. Super friendly and cool guy.

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I just wish the prices for the filters and other services weren't so high. I understand there needs to be a mark up. However, ...

I just wish the prices for the filters and other services weren't so high. I understand there needs to be a mark up. However, it just seemed excessive. In my case, I needed a new air filter and was quoted $49. The filter is less than $10. Labor to put the filter in should not be $39! I would have loved to just take care of everything during one visit, and I'm willing to pay a reasonable amount for convenience. But again, this was excessive.On the upside, I really did appreciate that the staff did not make me feel pressured in any way to do any of the recommended services.

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Quick, easy and grabbed a burger next door while I waited.

Quick, easy and grabbed a burger next door while I waited.

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Nothing other that they did what was expected

Nothing other that they did what was expected

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Too expensive oil change and air filter was $101. I have a pt cruiser They don’t give a printout charges I had to download and p ...

Too expensive oil change and air filter was $101. I have a pt cruiser They don’t give a printout charges I had to download and print statement when I got home. Not good PR

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Staff was genuine. Doesn't get better than that.

Staff was genuine. Doesn't get better than that.

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As usual they did an excellent job, communicated well, and the efficient teamwork got the work done quickly.

As usual they did an excellent job, communicated well, and the efficient teamwork got the work done quickly.

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Sam was awesome! Great service and communication was on point

Sam was awesome! Great service and communication was on point

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The staff were through, friendly and helpful.

The staff were through, friendly and helpful.

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The guys did a great job. The oil change is too expensive though. I go less frequently because of the high cost and find alter ...

The guys did a great job. The oil change is too expensive though. I go less frequently because of the high cost and find alternative places for interim changes. In the end I think the high cost may lower your revenue, but I don't know for sure. I suggest you give discounts on off hours to attract customers more often.

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Above and beyond regarding customer care!

Above and beyond regarding customer care!

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The people were so kind and very informative of every step they were doing with your car.

The people were so kind and very informative of every step they were doing with your car.

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Everyone was efficient and really friendly

Everyone was efficient and really friendly

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It's was fast ( probably done within the 15 minutes advertised) did not have to wait outside

It's was fast ( probably done within the 15 minutes advertised) did not have to wait outside

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You have additional fees. Compared to other chains you’re more expensive.

You have additional fees. Compared to other chains you’re more expensive.

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All the guys there were great, I have a 1950 Willy’s Jeepster and they all had a ball looking at the engine and making sure ever ...

All the guys there were great, I have a 1950 Willy’s Jeepster and they all had a ball looking at the engine and making sure everything was good when I left. Thanks again, it was a great experience.

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I had great customer service. Jesus treated me as he knew me. Very professional, polite and knowledgeable.

I had great customer service. Jesus treated me as he knew me. Very professional, polite and knowledgeable.

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Besides great and quick, stress free service service, I received a Lesson about parts of my car. And what and why should be exch ...

Besides great and quick, stress free service service, I received a Lesson about parts of my car. And what and why should be exchanged. They showed me my filters. The one from my AC was so dirty! and I was not aware of it. I’m very happy they showed me.

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Good fast service. Freindly staff.

Good fast service. Freindly staff.

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Fast, convenient location, no need for reservation, competent staff.

Fast, convenient location, no need for reservation, competent staff.

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Fast oil change , car did not drip oil afterwards and this is very important to me not to have a messy oil change. Honored cou ...

Fast oil change , car did not drip oil afterwards and this is very important to me not to have a messy oil change. Honored coupon off my cell phone.

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Very friendly and hardworking staff.

Very friendly and hardworking staff.

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fast friendly service

fast friendly service

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This location is always quick and friendly. Every time i get an oil change at another company, I regret it and remember why I li ...

This location is always quick and friendly. Every time i get an oil change at another company, I regret it and remember why I like Valvoline more

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All the staff was very friendly and working together and seemed happy. Everyone seemed to work really well together. Very fast a ...

All the staff was very friendly and working together and seemed happy. Everyone seemed to work really well together. Very fast and gave me confidence that they knew what they were doing. Jalal was my technician and was amazing.

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I am very happy and very satisfied to the service. they help me a lot, my car has a lot of problem and they help to resolve it. ...

I am very happy and very satisfied to the service. they help me a lot, my car has a lot of problem and they help to resolve it. i have a lot of questions but they were able to help understand the problem of my car, im happy that it is just a minor problem. The crew are very friendly, I know they are all tired but they give you a big big smile and a positive vibes!! Thank you Valvoline! its my 1st time to go to Valvoline and I am very happy and very very satisfied! Thumbs up! 👍👍👍

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The guys at this shop are really friendly, fast and knowledgeable. Great experience.

The guys at this shop are really friendly, fast and knowledgeable. Great experience.

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quick service. friendly staff

quick service. friendly staff

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Customer Service was excellent and the employee Jesus was very professional

Customer Service was excellent and the employee Jesus was very professional

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Everyone was very friendly and they were having a good time! They were enjoying their work, had all these codes they yelled out ...

Everyone was very friendly and they were having a good time! They were enjoying their work, had all these codes they yelled out to communicate where they were in the process and were enthusiastic about it. My husband I truely enjoyed watching them work!

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The staff was friendly, courteous and seemed to have their processes down pat as a team working together.

The staff was friendly, courteous and seemed to have their processes down pat as a team working together.

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I’m highly satisfied first because the customer service I received from David the person that greet me was great. He’s enthusias ...

I’m highly satisfied first because the customer service I received from David the person that greet me was great. He’s enthusiastism was excellent. The vive as I got there was great all the guys at the time that I was there seem to know what they were doing taking care of heir customer and the time they took was great. I think for all business customer service should be number one. That is what makes you want to come back and specially providing good work.

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The customer service was excellent, they were incredibly kind and knowledgeable and made me laugh during the experience.

The customer service was excellent, they were incredibly kind and knowledgeable and made me laugh during the experience.

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Knowledgeable and friendly/helpful staff

Knowledgeable and friendly/helpful staff

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Greatly appreciated the service provided by David and the team at marina del Rey. You created a memorable experience

Greatly appreciated the service provided by David and the team at marina del Rey. You created a memorable experience

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They were awesome I went in and out in 12 minutes showed me my filter recommended what I should have I felt no pressure to get t ...

They were awesome I went in and out in 12 minutes showed me my filter recommended what I should have I felt no pressure to get these things at that time but I will on my next visit they were very kind and friendly

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Work was done efficiently and in a timely fasion

Work was done efficiently and in a timely fasion

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It was like I had my own pit crew.

It was like I had my own pit crew.

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They were AMAZING!! I pulled right in, it wa so very convenient! I could not be happier! The workers were so polite and explaine ...

They were AMAZING!! I pulled right in, it wa so very convenient! I could not be happier! The workers were so polite and explained everything very well. The best experience that I have ever had dealing with cars. I have already recomended you to so many people. I will definatley be back again. Thanks for making my day so much easier!

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Friendly, quick and informative.

Friendly, quick and informative.

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Was easy and fast and the service person was smart and quick to just get the oil change done, he showed me the air filter and th ...

Was easy and fast and the service person was smart and quick to just get the oil change done, he showed me the air filter and things he has to do, but wasn't annoying with the up sells.

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Greeted by delivery person impressive. Technician(s) extremely personable and professional. A very unexpected experience, very p ...

Greeted by delivery person impressive. Technician(s) extremely personable and professional. A very unexpected experience, very pleasantly surprised. Will be back for next service. All personnel on duty during this period deserve recognition.

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The prices caught me off guard but the service was great.

The prices caught me off guard but the service was great.

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it was a great experience, great customer service he was really nice and explains things very clearly i will go back to this loc ...

it was a great experience, great customer service he was really nice and explains things very clearly i will go back to this location

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Everyone was very courteous and made sure I was okay waiting. I didn't have to wait long. Then they informed me what needed fixi ...

Everyone was very courteous and made sure I was okay waiting. I didn't have to wait long. Then they informed me what needed fixing and what the price was. It was great! Would definitely come back again.

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The staff was efficient and very personable.

The staff was efficient and very personable.

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Jalal was very helpful and explained everything great. Great Customer Service.

Jalal was very helpful and explained everything great. Great Customer Service.

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Everyone is always very friendly and the oil change is quick.

Everyone is always very friendly and the oil change is quick.

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Too much upsell.Too expensive for services delivered (poor value)

Too much upsell.Too expensive for services delivered (poor value)

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The guys at my local Marina Del Rey near Costco are always polite, professional and quick. They make the experience pleasant and ...

The guys at my local Marina Del Rey near Costco are always polite, professional and quick. They make the experience pleasant and I’m confident in the quality of their work.

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The guys there were super knowledgeable, helpful, courteous, fast, polite and friendly. I am of the converted. I will definitely ...

The guys there were super knowledgeable, helpful, courteous, fast, polite and friendly. I am of the converted. I will definitely return.Thank you

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I'm a regular customer... polite,cheerful crew and I was literalliy in and out in 15-20 minutes... on the Saturday before Labor ...

I'm a regular customer... polite,cheerful crew and I was literalliy in and out in 15-20 minutes... on the Saturday before Labor Day.

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The price is a little high for the service received.

The price is a little high for the service received.

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15 minutes wait, 15 minutes service--as promised/expected. Kind, clear service and helpful.

15 minutes wait, 15 minutes service--as promised/expected. Kind, clear service and helpful.

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Everybody was very clear and friendly, even recommended a few things that could be cleaned/refilled but didn’t pressure me to do ...

Everybody was very clear and friendly, even recommended a few things that could be cleaned/refilled but didn’t pressure me to do them in the same visit. They were fast and efficient.

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Was told the Valvoline coupon I had for a $19.99 conventional oil change was for participating locations and not valid at this l ...

Was told the Valvoline coupon I had for a $19.99 conventional oil change was for participating locations and not valid at this location even though it was not expired. The manager instead gave me a discount so the service was provided for $25

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I pulled right in, service techs were nice and no pressure to do any work that was unnecessary. Out within 15 mins

I pulled right in, service techs were nice and no pressure to do any work that was unnecessary. Out within 15 mins

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Took my whole family and only waited 20min for the oil and transmission fluid change combined, which was exactly how long they s ...

Took my whole family and only waited 20min for the oil and transmission fluid change combined, which was exactly how long they said it would take.

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They suggested a new air filter for the air conditioning. ..when they pulled it out it was filthy with leaves. ..we laughed and ...

They suggested a new air filter for the air conditioning. ..when they pulled it out it was filthy with leaves. ..we laughed and I said yes it powered up my air and is helping in this heat!

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Fast and efficient

Fast and efficient

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The sale guy was super nice and helpful.

The sale guy was super nice and helpful.

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Terrific service, they checked everything out, friendly, faster than getting burgers next store at In and Out. My second visit.

Terrific service, they checked everything out, friendly, faster than getting burgers next store at In and Out. My second visit.

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It was great!

It was great!

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Okay so I've been going to Valvoline and this same location for the last two years. I ALWAYS fill out this survey and then you ...

Okay so I've been going to Valvoline and this same location for the last two years. I ALWAYS fill out this survey and then you send me a coupon that expires around the time I need to get my next oil changed-not good timing. Please figure it out. I just got my oil changed this past Saturday August 25th, so I would like a coupon that does not expire in 90 days for taking this darn survey.Thanks ahead,Alyssa R. Hernandez

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Friendly staff, fast service,explaining what was needed and what was going on . The service man was not stif.

Friendly staff, fast service,explaining what was needed and what was going on . The service man was not stif.

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I was waiting before they opened. The store opened on time, and I was immediately spoken to and directed into the bay and was s ...

I was waiting before they opened. The store opened on time, and I was immediately spoken to and directed into the bay and was serviced. Great job!

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Great customer service support

Great customer service support

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The customer service was great and it only took about 15 minutes.

The customer service was great and it only took about 15 minutes.

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They were knowledgeable about my car.

They were knowledgeable about my car.

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Very fast service. Didn't try to up sell me on any other products. Competitive price.

Very fast service. Didn't try to up sell me on any other products. Competitive price.

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I actually had a terrible experience here years ago, same location, not sure if it was the same company, the experts working the ...

I actually had a terrible experience here years ago, same location, not sure if it was the same company, the experts working there now are amazing, total 180 from before. I learned quite a bit about my car this visit and I’m a local so it feels good knowing I’m in capable hands.

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Jesús was super friendly and informed

Jesús was super friendly and informed

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Personnel where professional and speedy

Personnel where professional and speedy

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Great customer service.

Great customer service.

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Very professional and kept me apprised iof everything.

Very professional and kept me apprised iof everything.

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they explained everything that they were going to do and they were very friendly

they explained everything that they were going to do and they were very friendly

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Calm down, it’s an oil change.

Calm down, it’s an oil change.

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I thought the service was outstanding - from the time I called ahead to check on wait time, to pulling right in, to the service ...

I thought the service was outstanding - from the time I called ahead to check on wait time, to pulling right in, to the service taking 15 min like the attendant said, everything was done according to what I was told.

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So quick! Reasonable prices, very friendly staff but I loved that there was no wait and it really took 15 minuets

So quick! Reasonable prices, very friendly staff but I loved that there was no wait and it really took 15 minuets

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Expediency

Expediency

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I very much like the service and that's why I keep goig back.

I very much like the service and that's why I keep goig back.

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Efficient!!

Efficient!!

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The person who took of me was very nice. He explained everything well.

The person who took of me was very nice. He explained everything well.

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jesus was the person who helped me and he was very kind and efficent. letting me know what he was checking, telling me the price ...

jesus was the person who helped me and he was very kind and efficent. letting me know what he was checking, telling me the price, and was very nice

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In and out service guys went above and beyond didn’t try to push me into stuff I didn’t want. Very helpful with no pressure. All ...

In and out service guys went above and beyond didn’t try to push me into stuff I didn’t want. Very helpful with no pressure. All businesses should work this way. 😊

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Sam took great care of this customer. Thanks, Sam

Sam took great care of this customer. Thanks, Sam

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Brian was so helpful and knowlegeable

Brian was so helpful and knowlegeable

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Got right in. Stayed in car during service. Quick and very professional.

Got right in. Stayed in car during service. Quick and very professional.

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Alan was helpful, friendly, and highly knowledgable. He should be commended for doing such great work. Employees like him keep p ...

Alan was helpful, friendly, and highly knowledgable. He should be commended for doing such great work. Employees like him keep people coming back. Every other employee I encountered there was also very friendly, kind, and professional.

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I'm not sure the information regarding the transmission for my hybrid was explained thoroughly or if the information was accurat ...

I'm not sure the information regarding the transmission for my hybrid was explained thoroughly or if the information was accurate.

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The techs were friendly and helpful.

The techs were friendly and helpful.

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Customer Service was excellent, and representative exceeded my expectations. I just relocated to LA, and ha just a few question ...

Customer Service was excellent, and representative exceeded my expectations. I just relocated to LA, and ha just a few questions non-related to the change of il and he was not only able to help me but provided me with directions too. Also the representative over the phone offered a coupon without me even asking for it! Excellent people, very communicative, efficient and good at their job!

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It is so quick, the employees are really nice and efficient. I don't feel like they're lazy and just there to get a paycheck. Th ...

It is so quick, the employees are really nice and efficient. I don't feel like they're lazy and just there to get a paycheck. They enjoy their work,

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The workers were great and made sure I felt confident in the work they performed was done correctly.

The workers were great and made sure I felt confident in the work they performed was done correctly.

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My mistake, i was highly satisfied

My mistake, i was highly satisfied

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Right before closing he staff was happy to help me with my oil change! Which was nice to see instead of being turned away. They ...

Right before closing he staff was happy to help me with my oil change! Which was nice to see instead of being turned away. They were very informative and helpful! I love the staff here.

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The guy who helped me was really nice and helpful. Answered all of my questions and got me out of there really quick!! Thanks!

The guy who helped me was really nice and helpful. Answered all of my questions and got me out of there really quick!! Thanks!

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the employees were friendly and knew a lot of infoa good experience for me

the employees were friendly and knew a lot of infoa good experience for me

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The staff

The staff

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The crew is Great.

The crew is Great.

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Quick, reliable, thorough and friendly service with my service tech going over point of the service procedure with me.

Quick, reliable, thorough and friendly service with my service tech going over point of the service procedure with me.

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I thought the employees were extremely helpful and informative. They were very friendly.

I thought the employees were extremely helpful and informative. They were very friendly.

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Wait time to get into bay for the service to start.

Wait time to get into bay for the service to start.

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Staff was very pleasant and friendly.

Staff was very pleasant and friendly.

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It was great getting to stay in my car. Alan explained everything that was done as things were being done, and he showed me the ...

It was great getting to stay in my car. Alan explained everything that was done as things were being done, and he showed me the filters in my car. Good knowledge and good service.Only issue was that when I called to see about coming in, I was quoted an out the door price of $53 and change but that price was not honored when I got to Valvoline and I was charged approximately $5 more. I was still satisfied with their excellent work and will return for my next oil change. thank you

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I went to the Subaru dealership to get an oil change and they offered me a list of suggested checks with a total of $988. The c ...

I went to the Subaru dealership to get an oil change and they offered me a list of suggested checks with a total of $988. The car is two years old and the dealer is telling me that they need another thousand dollars to keep it running. It was a real bait and switch and upset me.I pulled in to Valvoline and immediately they took care of me, They offered me all of the services that the dealership dead including rotating my tires and it cost me around $200. I really appreciated the option.

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staff was friendly helpful and very nice and I am in and out in no time also pricewas very good compare to other places

staff was friendly helpful and very nice and I am in and out in no time also pricewas very good compare to other places

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Coupon did not work but employee applied discount price anyway

Coupon did not work but employee applied discount price anyway

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Friendly and knowledgable staff

Friendly and knowledgable staff

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Good service!! Just had to wait for two other vehicles ahead of me.

Good service!! Just had to wait for two other vehicles ahead of me.

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Excellant as usual

Excellant as usual

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Always quick, friendly, and no pressure for additional purchases.

Always quick, friendly, and no pressure for additional purchases.

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Always friendly and professional at this location

Always friendly and professional at this location

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Gentlmen are always very friendly, they keep thinga simple, refer back to my history on their monitors to speed things along, po ...

Gentlmen are always very friendly, they keep thinga simple, refer back to my history on their monitors to speed things along, point out any defects, offer to fix them and if the service is denied they move on. location is right around the corner from where I live and always a good experience.

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Great service, although there was a line of other cars waiting, the technician held onto my keys while I went and grabbed food. ...

Great service, although there was a line of other cars waiting, the technician held onto my keys while I went and grabbed food. Great experience.

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This team is wonderful. Clearly happy to be at work.

This team is wonderful. Clearly happy to be at work.

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Falta. Que revisen el antifreeze

Falta. Que revisen el antifreeze

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the employees were helpful and polite ...quick service

the employees were helpful and polite ...quick service

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Quick friendly and quality workmanship!

Quick friendly and quality workmanship!

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Everyone was pleasant, knowledgeable and prompt.

Everyone was pleasant, knowledgeable and prompt.

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I’m always confident that all the work performed is done with honesty and expertise...

I’m always confident that all the work performed is done with honesty and expertise...

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The employees were great. Very professional, friendly, and knowledgeable. I will definitely be returning for my next oil change. ...

The employees were great. Very professional, friendly, and knowledgeable. I will definitely be returning for my next oil change. Thank you!

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Everything was explained and quick. I had to wait longer because I had my tires rotated. Wasn’t a problem though. Didn’t take lo ...

Everything was explained and quick. I had to wait longer because I had my tires rotated. Wasn’t a problem though. Didn’t take long.

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Positive experience, great customer service, and friendliness of the employee who worked with me.

Positive experience, great customer service, and friendliness of the employee who worked with me.

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I am a 79 yr old woman who is now responsible for my car maintenance. I'm so happy that Valvoline is close by. The young men ex ...

I am a 79 yr old woman who is now responsible for my car maintenance. I'm so happy that Valvoline is close by. The young men explained every operation before completing it and always asked my consent. I feel that I can completely trust their judgement as to what needs to be done to my 13 yr old Camry because I expect to be driving it at least another 5 yrs.

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Quick and professional

Quick and professional

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Great Staff, willing to stay late to work on my car! Such a positive experience

Great Staff, willing to stay late to work on my car! Such a positive experience

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Initial service tech was not knowledgeable or efficient.Did not address my requests to check tire pressure or check fluid levels ...

Initial service tech was not knowledgeable or efficient.Did not address my requests to check tire pressure or check fluid levels as I was going on a tripHad to wait longer than the cars next to me - should be first come and first serve

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I’ve been going to this particular Valvoline for quite a while and always get great service. I trust the guys there. They sugges ...

I’ve been going to this particular Valvoline for quite a while and always get great service. I trust the guys there. They suggest things that I might need but never pressure me. They are friendly and attentive and because of their location next to Costco I always remember to get my oil changed every 3 thousand miles. Keeps my car healthy.

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Great customer service, friendly and professional. Obviously these guys know what they are doing. In and out in under 20 minutes ...

Great customer service, friendly and professional. Obviously these guys know what they are doing. In and out in under 20 minutes, you have to love that. Definitely recommend the drive thru service to friends.

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Each representative was pleasant and smiled. They were all attentive and explained everything.

Each representative was pleasant and smiled. They were all attentive and explained everything.

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The salesman was able to change the air filter in my car in a timely efficient manner, he also exhibited a great attitude and wa ...

The salesman was able to change the air filter in my car in a timely efficient manner, he also exhibited a great attitude and was very courteous!

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Servicio rápido y me explicaron todo muy claramente.

Servicio rápido y me explicaron todo muy claramente.

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Felt like a NASCAR pit stop. Very professional young men and felt very taken care of

Felt like a NASCAR pit stop. Very professional young men and felt very taken care of

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It was fast, everyone was very helpful and friendly and explained everything in detail to me.

It was fast, everyone was very helpful and friendly and explained everything in detail to me.

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Friendly, patient,professional personnel.Didn't push for extra services. Did gave me recomendations on services need it.

Friendly, patient,professional personnel.Didn't push for extra services. Did gave me recomendations on services need it.

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The staff was efficient and friendly. They made the process easy to deal with.

The staff was efficient and friendly. They made the process easy to deal with.

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Employees there were great. Very friendly and easy to talk to.

Employees there were great. Very friendly and easy to talk to.

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I loved the service! Perhaps there was a misunderstanding since my odometer read about 139,000 miles and I had a full synthetic ...

I loved the service! Perhaps there was a misunderstanding since my odometer read about 139,000 miles and I had a full synthetic oil change. The sticker read next service due in September 2018 but also said 152,000 miles. perhaps the attendant heard me say 139,000 and thought I said 149,000? OR the full synthetic oil last 12000 miles? Please advise.

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My visits here are always pleasant, predictable, and satisfying.

My visits here are always pleasant, predictable, and satisfying.

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Excellent customer service, very professional and speedy!

Excellent customer service, very professional and speedy!

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I think the price is a little high. This facility is much better than when it was Econolube--less upselling. So maybe that's why ...

I think the price is a little high. This facility is much better than when it was Econolube--less upselling. So maybe that's why I'm paying more for basic service.

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I was happy that there was no pressure on recommendations. Keep the coupons available and hope the prices come down.

I was happy that there was no pressure on recommendations. Keep the coupons available and hope the prices come down.

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All techs were courteous and service was efficient.

All techs were courteous and service was efficient.

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Pricing vs value is still hard to justify.

Pricing vs value is still hard to justify.

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The staff is always so nice and friendly and doesn’t push you to buy things

The staff is always so nice and friendly and doesn’t push you to buy things

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very convenient

very convenient

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The price jumped dramatically, and this was after I swatted 3 upsells. I even had a $10 coupon and it was over $60 for standard ...

The price jumped dramatically, and this was after I swatted 3 upsells. I even had a $10 coupon and it was over $60 for standard, boilerplate oil change. That price is absurd, but I had waited that long already. I will not be back unless the price comes back to $35.

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Very professional and courteous staff.

Very professional and courteous staff.

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The techs changed my oil in a reasonable amount of time at a reasonable price. One tech took charge of the whole operation and ...

The techs changed my oil in a reasonable amount of time at a reasonable price. One tech took charge of the whole operation and made sure the details were taken care of.

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I was highly satisfied with Valvoline. Something out of their control is the traffic control around the location- the Costco gas ...

I was highly satisfied with Valvoline. Something out of their control is the traffic control around the location- the Costco gas lane and parking lot is insane.

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Everyone who was there treated my fantastic and would definitely recommend them to friends and family

Everyone who was there treated my fantastic and would definitely recommend them to friends and family

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The guys were very kind and nice and helped me fix a problem I had at no charge.

The guys were very kind and nice and helped me fix a problem I had at no charge.

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Great customer service

Great customer service

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The bay was empty when I pulled up. I waited 7 minute to be asked to enter the bay. Once I entered the bay (The service was only ...

The bay was empty when I pulled up. I waited 7 minute to be asked to enter the bay. Once I entered the bay (The service was only oil change) it took another 21 plus minutes To complete. Over 28 total minutes to completeWhat happened to the 15 min oil change☹️

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I am a regular there. The staff recognizes me and the fact that I come in with husband with his car and they acknowledge that! T ...

I am a regular there. The staff recognizes me and the fact that I come in with husband with his car and they acknowledge that! They always joke with me, and don’t talk down to me as if I don’t know about cars as I do know! Always great to see/chat with them!

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Courteous technician informed me of a few problems including a fluid (oil or transmission) leak as well as cabin air filters tha ...

Courteous technician informed me of a few problems including a fluid (oil or transmission) leak as well as cabin air filters that needed replacing. The cabin air filter was something I could do myself and was an easy fix for me, thanks VIOC!

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friendly,efficient ,thorough

friendly,efficient ,thorough

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The staff is always professional and helpful. Thank you for great service!

The staff is always professional and helpful. Thank you for great service!

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Jesus who took care of us was fantastic!!

Jesus who took care of us was fantastic!!

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Very good staff

Very good staff

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Extremely courteous, patient and transparent.

Extremely courteous, patient and transparent.

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Outstanding customer service!

Outstanding customer service!

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The staff members are very nice & highly knowledgeable. I always go to Volvoline the same location.They are fast & great.

The staff members are very nice & highly knowledgeable. I always go to Volvoline the same location.They are fast & great.

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Very friendly, I was expecting to be pressured into purchasing additional service I wouldn’t need, to my surprise, was not press ...

Very friendly, I was expecting to be pressured into purchasing additional service I wouldn’t need, to my surprise, was not pressured to purchasing anything. Was told about fluid levels and only one needed to be topped off for a couple dollar charge. I was truly impressed.

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My first time here. The guys were awesome. Best customer service and knowledgable here at this location. Great staff!

My first time here. The guys were awesome. Best customer service and knowledgable here at this location. Great staff!

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it was a pleasant experience. The person who took care of my car was knowledgeable and efficient.

it was a pleasant experience. The person who took care of my car was knowledgeable and efficient.

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Jesus was extremely helpful and super nice I will continue to come to this location for car improvements!

Jesus was extremely helpful and super nice I will continue to come to this location for car improvements!

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Much better than Jiffy Lube

Much better than Jiffy Lube

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The people helping me were incredibly kind and respectful, and made sure I was aware of the pricing of things before having me m ...

The people helping me were incredibly kind and respectful, and made sure I was aware of the pricing of things before having me make a decision about which services I needed done. I also never felt pressured to purchase any extra services, which I appreciated.

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very courteous, informative, and friendly.

very courteous, informative, and friendly.

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This time as well as the time before at a different Valvoline oil change. Other cars came in after me and where finished well be ...

This time as well as the time before at a different Valvoline oil change. Other cars came in after me and where finished well before me. I don’t know why?

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The customer service is very good. Everyone is professional, informed and approachable. I’ve never heard “I don’t know” when I’ ...

The customer service is very good. Everyone is professional, informed and approachable. I’ve never heard “I don’t know” when I’ve asked visit specific questions. I’ve recommended my family members to this location for this same reason.

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friendly and fast. They informed me about tire rotation but also understood I came by for just an oil change and they didn't pus ...

friendly and fast. They informed me about tire rotation but also understood I came by for just an oil change and they didn't push any other services on me. I was in and out in about 25 min in total, which was impressive on a Saturday morning in Venice between Costco and In-n-out.

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First, when I pulled up, all 3 bays were full. The staff directed me behind the bay they thought would be available first. The n ...

First, when I pulled up, all 3 bays were full. The staff directed me behind the bay they thought would be available first. The next car was positioned behind the next bay. When a different bay became available before the one in front of me, the staff directed the cars to shuffle to allow me (the first customer in line) to move to that available bay. No other business has shown that much care about the waiting line.As always, there was no pressure to purchase additional services, but the staff was great about showing me my air filter and talking to me about maintenance that was due on my car. It helped that I was already aware of the maintenance my car needed, but if they hadn't asked, I probably wouldn't have gotten it done. I'm glad they asked, because if they hadn't, that maintenance would have still been on my To-Do list for another day. Better to get it done.The staff is always friendly, patient and great at answering questions or giving recommendations. I asked if they recommended a place for getting my alignment done, and they gave me a few ideas along with potential pros and cons of each place. This is the only place I trust to get my oil changed.

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Courteous and efficient help!

Courteous and efficient help!

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The service was as complete as the dealership offered. Knowledgeable techs.

The service was as complete as the dealership offered. Knowledgeable techs.

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The workers I dealt with were top notch. Quick efficient and polite. I always have a great experience here.

The workers I dealt with were top notch. Quick efficient and polite. I always have a great experience here.

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The service is highly efficient; the cost is somewhat high.

The service is highly efficient; the cost is somewhat high.

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The staff was friendly and reliable. They quickly worked on my oil change and tire rotation. I love this location.

The staff was friendly and reliable. They quickly worked on my oil change and tire rotation. I love this location.

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Great team players. Great communication with one another while working on my car. 100% professional.Showed me and explained to m ...

Great team players. Great communication with one another while working on my car. 100% professional.Showed me and explained to me what they were doing to my car.

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Customer service was excellent. The guys are courteous, Professional and patient. Lots of really good guys working there.

Customer service was excellent. The guys are courteous, Professional and patient. Lots of really good guys working there.

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Usually go to Jiffy lube But now will return to Valvoline Very surprised with service

Usually go to Jiffy lube But now will return to Valvoline Very surprised with service

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Quick and easy. No pressure to add services

Quick and easy. No pressure to add services

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I informed the technician to check the air pressure of my tires and he promised to do so. I asked again at the end because the A ...

I informed the technician to check the air pressure of my tires and he promised to do so. I asked again at the end because the Air Pressure light was still on after the service. He promised it would be fine after driving a few miles. But the light was on all the time. It turns out that my tires were not properly inspected and no air was added. I had to spend money on adding air into my tires to get rid of the light. This is a very disappointing first-time experience.

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The service people were great: friendly, knowledgeable and on top of process.

The service people were great: friendly, knowledgeable and on top of process.

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Great experience, the guys were friendly and quick. The operation was very organized

Great experience, the guys were friendly and quick. The operation was very organized

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I think they know what they are doing. Fast and friendly service

I think they know what they are doing. Fast and friendly service

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The service techician was very friendly and explained what the team was doing at all times.There was no pressure to purchase oth ...

The service techician was very friendly and explained what the team was doing at all times.There was no pressure to purchase other services only advise.

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Previously I have been able to get regular oil instead of synthetic. I was highly discouraged from doing so this time. So I agre ...

Previously I have been able to get regular oil instead of synthetic. I was highly discouraged from doing so this time. So I agreed. On April 17th. I had emergency light and loud beeping come on my dashboard, I looked it up in my car manual. I read that I needed to pull over and stop because there was something wrong with the coolant system. I looked under the hood and saw the coolant vessel was empty!! On my Valvoline receipt (April 9th) it says that coolant reservoir level was checked OK. Obviously NOT checked. I have had to go and buy a gallon of fluid for 22 dollars and fill it myself. Yes, I also had to borrow a car to go and get it. and yes I am disappointed that it was Not done as stated on my receipt. So that is my thoughts of this experience.

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The people are very courteous very polite very professional in are very informative

The people are very courteous very polite very professional in are very informative

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nothing specific.

nothing specific.

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ALL GOOD, VERY COURTEOUS.

ALL GOOD, VERY COURTEOUS.

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Maurice patiently answered all of my questions. He recommended certain services but never pressured me to buy anything and laid ...

Maurice patiently answered all of my questions. He recommended certain services but never pressured me to buy anything and laid out my options in a very reasonable and rational way. The team had to spend extra time rotating my tires because there was a significant amount of rust on my wheels - but they kept at it until the job was done and kept me informed throughout the process. Overall it was a very pleasant experience and likely the best oil change experience I have ever had. Thank you! I’ll be back!

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The service was quick. The employees were clean and friendly. Everything was great.

The service was quick. The employees were clean and friendly. Everything was great.

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Very knowledgeable technicians who answered all my questions and were very friendly.

Very knowledgeable technicians who answered all my questions and were very friendly.

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The man who helped me was very nice and the service was fast and efficent

The man who helped me was very nice and the service was fast and efficent

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My car has very high oil consumption and even though I have no leak stains, I’ve been concerned at the rate of usage. One of the ...

My car has very high oil consumption and even though I have no leak stains, I’ve been concerned at the rate of usage. One of the technicians thoroughly checked the area and determined there’s no leak, however recommended to me what I should have my mechanic check for on my next visit (a possible PCV leak), and detailed it in the notes of my invoice so I had a reference. They went above and beyond to address my concerns. Great team at Marina Del Rey!

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You are not the only service establishment on the planet so its quite possible you do not have a complete service history of the ...

You are not the only service establishment on the planet so its quite possible you do not have a complete service history of the vehicle. I use valvoline for oil changes only. The day before I had my tires rotated (free) from the installer. You're staff wanted to sell me a tire rotation.

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Courteous service...good communicatin. Speed of service without rushing.

Courteous service...good communicatin. Speed of service without rushing.

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It was fast and easy. The staff was very friendly and made you feel very welcome. I’d definitely will be returning.

It was fast and easy. The staff was very friendly and made you feel very welcome. I’d definitely will be returning.

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Geeat customer service. Real fast workers. Great prices!

Geeat customer service. Real fast workers. Great prices!

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Competent, Courteous

Competent, Courteous

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They did not make me feel like they were taking advantage of me. No pressure to get any upgrades or buy anything.

They did not make me feel like they were taking advantage of me. No pressure to get any upgrades or buy anything.

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Great employees when I was there

Great employees when I was there

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Employee who services my vehicle informed me of the different types/prices of oil and gave suggestions based on my vehicle. He a ...

Employee who services my vehicle informed me of the different types/prices of oil and gave suggestions based on my vehicle. He also suggested I change a filter in my engine and even offered to show me what a new filter looks like to compare it to mine which was dirty.

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Very attentive, friendly staff that did not try to push selling other products on me. The staff was very sincere, honest, and pr ...

Very attentive, friendly staff that did not try to push selling other products on me. The staff was very sincere, honest, and professional.

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He suggested I need certain radiator and transmission fluid according to my vavoline records. Seeing as it was my first time of ...

He suggested I need certain radiator and transmission fluid according to my vavoline records. Seeing as it was my first time of course you all aren’t going to have records of that. I did tell him when my mom had the mechanic do all those things before she had the car ship to me but he did not update that in my car notes. I think that is something you all should do instead of having the mechanics assume there hasn’t been work done on the car. I know he was just doing his job and was extremely friendly about it but not seeing him update that information made it seem like as a company you all are pressuring him not to update it. He and his co workers were extremely knowledgeable and friendly and that would be the main reason why I would come back or recommend the company to someone else.

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Fast and friendly service for a fair price!

Fast and friendly service for a fair price!

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Very efficient, informed and friendly staff. Organized and well trained

Very efficient, informed and friendly staff. Organized and well trained

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Thanks for your efforts.

Thanks for your efforts.

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I forget the guys name that was helping me, but he was very nice. He recommended some additional services, but didn’t pressure m ...

I forget the guys name that was helping me, but he was very nice. He recommended some additional services, but didn’t pressure me. Which is good because I’m between jobs and low on money.

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They tried to replace my engine filters that were just replaced last oil change. I told them that I had my husband replace them. ...

They tried to replace my engine filters that were just replaced last oil change. I told them that I had my husband replace them. Oil finger prints were all over my driver door and on the hood. I asked if they could whipe it off. They did so

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I always go here. It is convenient and quick.

I always go here. It is convenient and quick.

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Staff is knowledgeable and professional. Work is consistent and thorough.

Staff is knowledgeable and professional. Work is consistent and thorough.

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I’ve always come to this same location because the stuff are very professional. And friendly. I don’t mind waiting.

I’ve always come to this same location because the stuff are very professional. And friendly. I don’t mind waiting.

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The staff recognizes me from previous visits. They also know I like to joke and play along with me and talk to me about what’s g ...

The staff recognizes me from previous visits. They also know I like to joke and play along with me and talk to me about what’s going on with the car! I think the managers name is Pablo...GREAT guy! Thanks!

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Friendly, knowledgeable staff...as always!

Friendly, knowledgeable staff...as always!

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Everything went pretty well, and I got it done quickly.

Everything went pretty well, and I got it done quickly.

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Easy, quick service.

Easy, quick service.

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After getting high (over priced) synthetic oil which according to Toyota should last around 10,000 miles before the next oil cha ...

After getting high (over priced) synthetic oil which according to Toyota should last around 10,000 miles before the next oil change (under normal driving conditions) I was told it was good for only 6000 miles, and given a sticker which said return in 3000 miles. After pointing out the mileage sticker was incorrect the employee said they are all set for 3000 miles. I feel this is misleading, and a way to trick people into thinking they have to come back early before the car really needs an oil change. 6000 miles is also misleading when the manufacturer states 10,000 miles (using synthetic) between oil changes. Valvoline should just be up front, and honest using the manufacturers recommendations (under normal driving conditions); but it won't make the company as much money. Nobody wants to be tricked or misinformed into coming back prematurely to spend more money for unnecessary service.

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They were very clear, courteous and sufficient

They were very clear, courteous and sufficient

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Failed to email my receipt.

Failed to email my receipt.

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Always know that I am treating my car well and that your guys do good work.My service consultant spoke a bit too softly, but I a ...

Always know that I am treating my car well and that your guys do good work.My service consultant spoke a bit too softly, but I also did not ask him to speak up! Duh! It's important for you staff to realize that most drivers had "road noise" ears that make it not always easy to hear people who are outside the car. Very pleasant however!

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Friendly and knowledge staff

Friendly and knowledge staff

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Very courteous staff, knowledgeable and friendly. He made sure my car is in top status

Very courteous staff, knowledgeable and friendly. He made sure my car is in top status

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Everything was wonderful except the price. Even with a coupon, much more expensive than my local mechanic, plus my local mechan ...

Everything was wonderful except the price. Even with a coupon, much more expensive than my local mechanic, plus my local mechanic rotates my tires and checks my brakes. I occasionally have my oil changed at Valvoline for convenience, due to your hours open. The service is always highly courteous.

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Highly is too strong of an accolade.

Highly is too strong of an accolade.

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The employees were extremely nice and helpful. Very knowledgeable with any questions I had regarding my car and my best options. ...

The employees were extremely nice and helpful. Very knowledgeable with any questions I had regarding my car and my best options.

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Always Friendly staff and recommendations

Always Friendly staff and recommendations

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I have an oil leak, and the staff was unwilling to help me determine the source of the leak

I have an oil leak, and the staff was unwilling to help me determine the source of the leak

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So much better than any of my experiences at jiffy lube

So much better than any of my experiences at jiffy lube

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The service was awesome. I received very friendly and courteous service from the employees every step of the way. They seemed kn ...

The service was awesome. I received very friendly and courteous service from the employees every step of the way. They seemed knowledgeable and safe. I will be back to this location in the future. I live in Arizona but was stuck here in california and they took care of my car.

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I’m always greeted by warm, friendly, competent People. They explain what they are doing and do it quickly and professionally. I ...

I’m always greeted by warm, friendly, competent People. They explain what they are doing and do it quickly and professionally. I will always come back to Valvoline.

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good, fast, convenient and friendly service.

good, fast, convenient and friendly service.

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Everyone is always extremely helpful, friendly and fast. No matter the location, it's the same great experience.

Everyone is always extremely helpful, friendly and fast. No matter the location, it's the same great experience.

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Very quick job with courteous service.

Very quick job with courteous service.

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Sam was amazing and communicated well. My little girl even talked to him. Great staff. Very friendly and helpful ❤️

Sam was amazing and communicated well. My little girl even talked to him. Great staff. Very friendly and helpful ❤️

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Fast non pressure atmosphere Great customer service

Fast non pressure atmosphere Great customer service

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good service

good service

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They did what was promised...change my oil and check vitals.

They did what was promised...change my oil and check vitals.

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took over 1/2 hour to get in and out...your 15 min time line is not a good prommmmmmmmmmmmmmmm.

took over 1/2 hour to get in and out...your 15 min time line is not a good prommmmmmmmmmmmmmmm.

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Quick, quality service, competitive pricing. But I had to come back because at my first visit the shop didn't have the right oil ...

Quick, quality service, competitive pricing. But I had to come back because at my first visit the shop didn't have the right oil filter.

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The staff was polite, knowleabel and helpful. Also very efficient.

The staff was polite, knowleabel and helpful. Also very efficient.

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Staff is incredibly friendly and efficient. It resonates with us.

Staff is incredibly friendly and efficient. It resonates with us.

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I had a positive experience. The service tech who assisted me provide customer service.

I had a positive experience. The service tech who assisted me provide customer service.

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I still have a stigma of drive in oil change locations. I was a victim of paying for services and repairs I did not need a coupl ...

I still have a stigma of drive in oil change locations. I was a victim of paying for services and repairs I did not need a couple of years back. I can never leave my guard down because that is when bad things happen. So it is no the fault of Valvoline for my satisfaction, it is just that I can never feel comfortable having my car and my money at the hands of others.

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Samuel, the CSR, definitely helped me with servicing the car. He was very professional and sold me on the idea to continue to co ...

Samuel, the CSR, definitely helped me with servicing the car. He was very professional and sold me on the idea to continue to come back for future oil changes and service.

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Friendly, fast and honest

Friendly, fast and honest

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Friendly and knowledgeable service as usual. Good experience.

Friendly and knowledgeable service as usual. Good experience.

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Quick easy fast and really friendly staff

Quick easy fast and really friendly staff

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Brian the service tech was extremely friendly and helpful. Thanks again Brian for all of your help!

Brian the service tech was extremely friendly and helpful. Thanks again Brian for all of your help!

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always easy and quick. and friendly.

always easy and quick. and friendly.

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One of the technicians didn’t greet me and did not explain what he was going to do. Everything else is was fine.

One of the technicians didn’t greet me and did not explain what he was going to do. Everything else is was fine.

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I Love this shop! The workman are highly competent and knowledgeable.They go the extra mile with superior customer service. I ...

I Love this shop! The workman are highly competent and knowledgeable.They go the extra mile with superior customer service. I am female and a senior citizen and I am treated with respect and efficiency.

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Great Customer Service.

Great Customer Service.

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Very clear communication, no pushiness.

Very clear communication, no pushiness.

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Fast! In and out.

Fast! In and out.

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Very kind attendants. No waiting time. Easy process. In and out.

Very kind attendants. No waiting time. Easy process. In and out.

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All services were explained very clearly. And extras were epxplained cheerfully but not with a lot of pressure. We bought 2 of ...

All services were explained very clearly. And extras were epxplained cheerfully but not with a lot of pressure. We bought 2 of them.

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No wait. Very convenient because I had a 2yo in the back and did not have to leave the car. Staff was professional through and t ...

No wait. Very convenient because I had a 2yo in the back and did not have to leave the car. Staff was professional through and through starting from the manager to every technician that interacted with me and my car. They all seemed to work very cohesively with synergy. I noticed a sense of team pride that reflected a unified professional effort to make my experience amazing. I have never used valvoline before prior to moving to Marina Del Rey because the reviews were always terrible but this one had great reviews so I decided to give it a try. I can see why the reviews were stellar. I am now a valvoline believer. Perhaps this team is a model for other locations. Outstanding experience.

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I have no suggestions. The visit was conducted professionally and the staff was knowledgeable and courteous. An outstanding serv ...

I have no suggestions. The visit was conducted professionally and the staff was knowledgeable and courteous. An outstanding service experience.

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Some of the best customer service I have received.

Some of the best customer service I have received.

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I find the staff to be extremely friendly and didn’t try to push other services on me that I didn’t need. Jesus is my favorite ...

I find the staff to be extremely friendly and didn’t try to push other services on me that I didn’t need. Jesus is my favorite. He always goes above and beyond what is expected of him.

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I've now used Valvoline Instant Oil maybe 5 or more times, and I'm always pleased with the friendliness and professionalism of t ...

I've now used Valvoline Instant Oil maybe 5 or more times, and I'm always pleased with the friendliness and professionalism of the staff. I appreciate the recommendations without the pressure to "buy today." As a result, I've actually accepted some of the recommendations (new cabin air filter, for example). The staff is always great, the wait is always minimal, and I always leave being happy I stopped in.And thank you for the emails with discounts and special offers. I utilize them when I can, and it really helps.

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Had to come back on Sunday because the line was 45 minutes long on Saturday. Also, was not able to change during the week becaus ...

Had to come back on Sunday because the line was 45 minutes long on Saturday. Also, was not able to change during the week because not open till 8am. Had to waste weekend.

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Great customer service. Decent prices. Emailed receipt is great. Pretty quick. Employees very helpful, informative, accommodatin ...

Great customer service. Decent prices. Emailed receipt is great. Pretty quick. Employees very helpful, informative, accommodating, and intelligent.

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I purchased a groupon for the oil change and my car doesn’t use synthetic or a blended oil, but Valvoline only has a full synthe ...

I purchased a groupon for the oil change and my car doesn’t use synthetic or a blended oil, but Valvoline only has a full synthetic or a blend of the type of oil that my car uses. Thus I had to pay extra for the difference in price for the oil upgrade. I had a feeling something of the sort was going to happen. I will say that the staff accepted and applied my groupon and took car of everything with top notch professionalism and courtesy. It’s no ones fault for the non-supplied oil, but it would be helpful if, when purchasing coupons for VIOC service, the consumer can see a list of oil type offerings. This way we know what level to purchase. I had a great visit and was very pleased with the work that was done, the friendliness, the speed, and courtesy. My only issue is a minor one and simply based on the fact that what I purchased originally didn’t fully cover the service that I needed.

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Everyone is always very nice and explains everything. I can tell they're working hard and quickly!

Everyone is always very nice and explains everything. I can tell they're working hard and quickly!

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The professional techician was very customer service friendly and knew all his products. He and his staff made it real easy and ...

The professional techician was very customer service friendly and knew all his products. He and his staff made it real easy and they all worked as a team. Will def go back for future oil changes.

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Very courteous and efficient staff.

Very courteous and efficient staff.

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The people at this particular branch are pretty courteous and respectful which I appreciate a lot. What stopped me from giving 5 ...

The people at this particular branch are pretty courteous and respectful which I appreciate a lot. What stopped me from giving 5 stars is the price of the oil change. I think I can find a better deal somewhere else if I wanted a fully synthetic blend. $72.00 for a simple oil change is too steep for a lot of people, I'm sure.

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They didn’t have the air filters that we really needed.

They didn’t have the air filters that we really needed.

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Pedro was awesome. I immediately told friends to go ask for him at that location for oil changes.

Pedro was awesome. I immediately told friends to go ask for him at that location for oil changes.

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Staff was amazing and even gave my daughter a ballon and coloring book to use while we waited for our service to be complete

Staff was amazing and even gave my daughter a ballon and coloring book to use while we waited for our service to be complete

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efficient and convenient

efficient and convenient

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Because the service staff were very knowledgeable and concern about providing great service and I was happy with the manner it w ...

Because the service staff were very knowledgeable and concern about providing great service and I was happy with the manner it was expedited.

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Friendly staff and fast service.

Friendly staff and fast service.

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Tech saw that I had maintenance due on my vehicle but did not go through the services or pricing until I prompted that I would n ...

Tech saw that I had maintenance due on my vehicle but did not go through the services or pricing until I prompted that I would need the services preformed. He may have misunderstood me, because he did ask about wiper blades and I told him I was having my windshield replaced and the wipers were set to be replaced by the replacement company. He may have assumed I was having all service work done elsewhere.

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It was fast

It was fast

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Everyone was very polite and professional. And the services were quick and reasonably priced.

Everyone was very polite and professional. And the services were quick and reasonably priced.

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Juan and Jesus were particularly professional. Made me feel very confident.

Juan and Jesus were particularly professional. Made me feel very confident.

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Techs very knowledgeable and very friendly

Techs very knowledgeable and very friendly

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Great service friendly and knowledgeable technicians

Great service friendly and knowledgeable technicians

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When pulling up to the stalls if they’re all full it would be nice to direct me to one of the stalls that perhaps is finishing e ...

When pulling up to the stalls if they’re all full it would be nice to direct me to one of the stalls that perhaps is finishing earlier

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Very friendly, no pressure to upsell, seemed competent and thorough

Very friendly, no pressure to upsell, seemed competent and thorough

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It was relatively fast. Got it done without a lot of planning

It was relatively fast. Got it done without a lot of planning

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I never give high scores because is always place for improve we not perfect everything else is good. Thank you.

I never give high scores because is always place for improve we not perfect everything else is good. Thank you.

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Very helpful and patient staff.

Very helpful and patient staff.

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The courtesy and consideration of time. It really makes a difference when there is proper communication between team members, an ...

The courtesy and consideration of time. It really makes a difference when there is proper communication between team members, and just people rallying to get things done. When it’s done together things are more efficient all around

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Quick, professional and knowledgeable staff....

Quick, professional and knowledgeable staff....

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Jesus was awesome. He explained our oil options and didn’t mind the questions. He also gave my two kids coloring books and cra ...

Jesus was awesome. He explained our oil options and didn’t mind the questions. He also gave my two kids coloring books and crayons while we waited in the car. He made our first visit very enjoyable!

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Service was provided in timely, friendly and professional manner... communicated well amongst each other, customers and me.

Service was provided in timely, friendly and professional manner... communicated well amongst each other, customers and me.

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The workers were extremely knowledgeable, friendly and professional. Valvoline must be very careful with hiring and have a fanta ...

The workers were extremely knowledgeable, friendly and professional. Valvoline must be very careful with hiring and have a fantastic training program.

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Repeat visitor

Repeat visitor

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I think it was either Pedro or Pablo who ended up helping me. Real nice guy, I would totally return because of staff like him.

I think it was either Pedro or Pablo who ended up helping me. Real nice guy, I would totally return because of staff like him.

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The staff and service were exceptional.

The staff and service were exceptional.

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Great service!

Great service!

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Great staff, they were knowledgeable, friendly, an overall great experience. Thank you

Great staff, they were knowledgeable, friendly, an overall great experience. Thank you

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Your representative talked me through the process and was very respectful. I appreciated his help.

Your representative talked me through the process and was very respectful. I appreciated his help.

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Everyone was very nice. Informative. Friendly.

Everyone was very nice. Informative. Friendly.

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Sammy was awesome!

Sammy was awesome!

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Very easy to understand. Clear instruction given. Explained what they were doing.

Very easy to understand. Clear instruction given. Explained what they were doing.

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The workers were extremely pleasant, quick, and efficient.

The workers were extremely pleasant, quick, and efficient.

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The young man that helped me was very courteous sharp-looking very informative took the time to ask me how I was doing and how m ...

The young man that helped me was very courteous sharp-looking very informative took the time to ask me how I was doing and how my dog was very professional and management material

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It was so professional and the work was so thorough. I could really see the quality of the technicians and the care they were us ...

It was so professional and the work was so thorough. I could really see the quality of the technicians and the care they were using.

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Maurice, Pablo and Brian were very friendly efficient and fun with my goofiness!

Maurice, Pablo and Brian were very friendly efficient and fun with my goofiness!

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Friendly and courteous staff. Propt service and strong communication during the process. Will return and recommend.

Friendly and courteous staff. Propt service and strong communication during the process. Will return and recommend.

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Everyone was nice and friendly and easy going

Everyone was nice and friendly and easy going

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Everything was fine. Didn't wait long and everyone was nice.

Everything was fine. Didn't wait long and everyone was nice.

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Very good experience. I had to get home really quick to pick up my son and they were done with my car in a flash. Thank you to t ...

Very good experience. I had to get home really quick to pick up my son and they were done with my car in a flash. Thank you to the entire staff in making my experience a good one.

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I have been to the location on Washington more than once. The service is quick and staff always friendly.

I have been to the location on Washington more than once. The service is quick and staff always friendly.

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It was great and I was pleasantly surprised at all the checks that were included in the oil change. It was a bit marred by the o ...

It was great and I was pleasantly surprised at all the checks that were included in the oil change. It was a bit marred by the offer to change my air filter, to the tune of $50 when an OEM filter costs much much less than that. Also, perhaps due to a miscommunication, the filter service was added to my bill even though I had not approved it. The attendant though, immediately removed it. He was very professional, friendly and cheerful.

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I went on a Sunday and they were short staffed, they let me know , and they said they were getting more staff. They did and went ...

I went on a Sunday and they were short staffed, they let me know , and they said they were getting more staff. They did and went to work immediately and made me feel valued and cared for that I mattered and my time was valuable . They gave me a small discount off my service that was a nice way to make up for my wait. My service reps were awesome! Great customer service!

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We happened to get behind two really slow customers in the line so spent over an hour start to finish on our Valvoline errand, w ...

We happened to get behind two really slow customers in the line so spent over an hour start to finish on our Valvoline errand, which was not only more than we'd planned on, it was more than it looked like it was going to take when we arrived--that's all.

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Loved your customer service, outstanding performance.

Loved your customer service, outstanding performance.

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This was honestly probably the best oil change experience I've ever had. Jesus was the person who checked me in and assisted me ...

This was honestly probably the best oil change experience I've ever had. Jesus was the person who checked me in and assisted me and he was kind, and thorough and extremely helpful. I will absolutely return to this location. Thank you again!

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Me. Explicaron bien. Todo

Me. Explicaron bien. Todo

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Everyone was very polite, appeared to be knowledgeable about my car, and reset my warning light for me.

Everyone was very polite, appeared to be knowledgeable about my car, and reset my warning light for me.

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Great people. Great service. Thanks.

Great people. Great service. Thanks.

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The staff was very professional, got me in and out without any delays.

The staff was very professional, got me in and out without any delays.

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Staff was very proffesional. Good service

Staff was very proffesional. Good service

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Great customer service - very friendly guy!

Great customer service - very friendly guy!

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I feel 29.99 to change front end light bulb was excessive.

I feel 29.99 to change front end light bulb was excessive.

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Very nice customer service.

Very nice customer service.

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Quick and to the point. Friendly professional staff. Very happy, will recommend and return.

Quick and to the point. Friendly professional staff. Very happy, will recommend and return.

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The 2 techs I was dealing with were very friendly, professional young men. Good staff at that location which is what brings me ...

The 2 techs I was dealing with were very friendly, professional young men. Good staff at that location which is what brings me back.

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Employees were attentive and I didn't feel pressured.

Employees were attentive and I didn't feel pressured.

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The staff explained everything what he's doing and he was very kind.

The staff explained everything what he's doing and he was very kind.

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Required oil filter was out of stock.

Required oil filter was out of stock.

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The staff were friendly, and efficient. It was quick and easy.

The staff were friendly, and efficient. It was quick and easy.

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All staff were informative and attentive. Had a lot of questions on the type of oil and certain fluids I needed to buy outside o ...

All staff were informative and attentive. Had a lot of questions on the type of oil and certain fluids I needed to buy outside of Valvoline. Extremely quick service (left my car to go eat down the street but they finished pretty quickly.) Super convenient!

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The man who helped was super professional and kind.

The man who helped was super professional and kind.

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Efficient and friendly

Efficient and friendly

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I like having option to leave vehicle and come back.

I like having option to leave vehicle and come back.

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Once I was in the shop, I was treated with care even after receiving an emergency call requiring me to get home ASAP.

Once I was in the shop, I was treated with care even after receiving an emergency call requiring me to get home ASAP.

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The quick service and the staff knowledge.

The quick service and the staff knowledge.

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The technicians that worked on my car were extremely friendly, in fact one of the men recognized me from my previous visit. Tha ...

The technicians that worked on my car were extremely friendly, in fact one of the men recognized me from my previous visit. That was nice!Another technician worked very quickly asking me to turn on this light, that blinker, the brakes, etc. Very efficient.Yes, I would highly recommend this facility to my friends who live in the neighborhood. I'm sure that there are other locations that are populated throughout the greater Los Angeles area, and I would ask those people to visit their closest Valovine oil change garage.Overall, this is my third time at this location, a tiny bit out of my way, but well worth the visit and knowledge that my car will function according to specs.Thank you!

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