Valvoline Instant Oil Change

Pulled right up and got help right away. It does help to come early too. Got the services I needed with no issues.

I'm writing to express a deeply disappointing experience working with this Valvoline location. I brought in my BMW X5 for it's first oil change since purchasing the vehicle from the dealership. The car was brought into the service bay and was attempted to be worked on, but we were told that the drain plug was stripped / cross-threaded and would need to be taken to a repair shop to be fixed / replaced. The next time we saw the car (two days later), we noticed an extremely large pool of oil underneath the vehicle so we decided to have the vehicle towed to our local BMW specialty shop. The oil leak was so large that we were later told by the BMW specialty shop that the engine would have likely seized and been destroyed if we decided to drive it rather than tow it to the shop. Upon a review by the BMW shop, we are now being quoted around $4,000 to replace the entire oil pan. We stopped by the Valvoline shop and the store manager, Miguel, denied any responsibility for the damage to the vehicle. We later called the corporate care number, where we were told that we would be contacted by the area manager, Ramona, to hear us out. A week later and 3 calls back to the corporate number and we still have not heard from Ramona. However, the assistant service manager called our BMW shop and told them that the claim would be denied as "service was not performed" and it "was leaking when it arrived". Quite frankly, we believe this to be a blatant lie. We park our car is the same spot every day and there has NEVER once been a leak. The next day after bringing our car into Valvoline, there was a POOL of oil and we are now are being charged by our building to have it cleaned up. We have been told that there would be security camera footage proving their innocence but that has yet to be seen. The CarFax report also shows that the oil was changed which contradicts their claim that the "car was never worked on". Overall, this has been a very disappointing & potentially even catastrophic event which could have destroyed the vehicle and put lives at risk if the engine seized while driving. Will never be returning.

If they dont have the oil your car takes then the manager here by the name of Miguel S will tell employees to add cheap low quality oil without notifying customers. Never come here