Valvoline Instant Oil Change

Horrible Experience , Unsafe Service, Claim being will be Filed I went to Valvoline in Reseda on February 24, 2026, and shortly after leaving, my car began jerking, stopping, and suddenly accelerating about 20 minutes into my drive. I drive a sports car, and the issue was so severe that I almost caused an accident because my vehicle would randomly slow down and then take off while I was driving. I had to repeatedly brake just to stay in control of my car. Realizing something was seriously wrong, I contacted Valvoline customer service that Friday. They sent a technician out on Saturday the 28th, who actually came from the Burbank location, and he immediately identified problems caused by the Reseda shop’s service. The technician discovered: • My air filter cap was broken, which caused my car to malfunction and drive dangerously. (He checked the notes no notes were left). • The washer fluid cap was never put back on and is now completely missing. I am now being told I have to wait for video footage review before they will replace my damaged air filter cap and the missing washer fluid cap. Meanwhile, my vehicle was left in an unsafe condition due to their negligence. This situation is extremely serious. I have a child, and this could have easily resulted in a major accident if I hadn’t realized my car was not driving normally. Because of the unsafe service and damage caused to my vehicle, I am filing a claim. This location is severely unsafe, and customers should be aware that basic maintenance was performed so carelessly that it created a dangerous driving situation. Now I have to drive around with a broken air filter and no washer fluid cap, because of Valvoline Reseda Gross negligence. Horrible experience. Negligent service. I absolutely would NOT recommend the Valvoline Reseda location.

Great service, friendly people.

Excellent service! Eli (spelling?)was awesome!