Oil Change San Bernardino

Outstanding customer service above and beyond expected Thankyou to them all

Outstanding customer service above and beyond expected Thankyou to them all

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Employees were very attentive, fast, and friendly. I will definitely come back due to the great customer service!

Employees were very attentive, fast, and friendly. I will definitely come back due to the great customer service!

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Great customer service. Very friendly staff. Asst Mgr Kali was great.

Great customer service. Very friendly staff. Asst Mgr Kali was great.

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Good attention to detail and helping with all of my issues. Very polite and helpful.

Good attention to detail and helping with all of my issues. Very polite and helpful.

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Quick and easy. Friendly staff

Quick and easy. Friendly staff

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Service people are very informative and polite.

Service people are very informative and polite.

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As always the staff at this Valvoline doesnt get mad that i bring my own oil and filter. The lady that helped also saw my kids ...

As always the staff at this Valvoline doesnt get mad that i bring my own oil and filter. The lady that helped also saw my kids and asked if they wanted coloring books. They were out so she asked if they could have a sucker and they were happy. I love this place and will continue to get work done here.

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everyone was very nice, it was really efficient, and all done quickly

everyone was very nice, it was really efficient, and all done quickly

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good service friendly staff

good service friendly staff

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The computers were having issues. So it prolonged the time at the place

The computers were having issues. So it prolonged the time at the place

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Staff was great!! Patricia explained everything that was being done and was very professional..

Staff was great!! Patricia explained everything that was being done and was very professional..

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Great service overall, took no time at all and Gilberto was very professional as well as his team members

Great service overall, took no time at all and Gilberto was very professional as well as his team members

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Everyone seems to be very robotic. I’m a people person , I love the interaction and I would like to see a little bit more of tha ...

Everyone seems to be very robotic. I’m a people person , I love the interaction and I would like to see a little bit more of that.

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fast, convienent, people who knew their job

fast, convienent, people who knew their job

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It was fast and the service was great with a friendly and knowledgeable staff.

It was fast and the service was great with a friendly and knowledgeable staff.

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I was having a bad day and they made me feel better. The customer service here is phenomenal. The best service i have ever recei ...

I was having a bad day and they made me feel better. The customer service here is phenomenal. The best service i have ever received! Thank you Valvoline I am a loyal customer because of your people!!

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Attendant was very knowledgeable. She was pleasant and explained all that was being done thoroughly.

Attendant was very knowledgeable. She was pleasant and explained all that was being done thoroughly.

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The is friendly

The is friendly

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It costs $130 for an oil change. That is ridiculous. .

It costs $130 for an oil change. That is ridiculous. .

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Friendly , efficient, and knowledgeable staff. Also appreciate the fact that they check my tire pressure and no pressure to bu ...

Friendly , efficient, and knowledgeable staff. Also appreciate the fact that they check my tire pressure and no pressure to buy extras!

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I had been a valvoline customer for years now, I just trust them and love the customer service they provide.

I had been a valvoline customer for years now, I just trust them and love the customer service they provide.

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I didn't get a chance to read my book. They were fast and social.

I didn't get a chance to read my book. They were fast and social.

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They were very knowledgeable of my car and took care of it accordingly personal contact , excellent and very informative.

They were very knowledgeable of my car and took care of it accordingly personal contact , excellent and very informative.

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Fast good customer service very knowledgeable your Manager Kali and her team good job Kali is a good example to your company she ...

Fast good customer service very knowledgeable your Manager Kali and her team good job Kali is a good example to your company shes the Best!

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Reps were friendly and listened well. There was no pressure for extra services beyond what I asked for.

Reps were friendly and listened well. There was no pressure for extra services beyond what I asked for.

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The staff are courteous, quick and helpful

The staff are courteous, quick and helpful

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I was highly satisfied from talking to the lady that was taking my information to the gentleman working on the car he was very k ...

I was highly satisfied from talking to the lady that was taking my information to the gentleman working on the car he was very knowledgeable and my best friend came and got her oil change the next day and she loved it so great job better than the dealership will become their regular. Thank you Pamela Allen.

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Very fast and professinal

Very fast and professinal

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The banner above my vehicle said "15 MINUTES" for an oil change. I was sitting in the bay for a longer time than that. I also ...

The banner above my vehicle said "15 MINUTES" for an oil change. I was sitting in the bay for a longer time than that. I also had three people coming and going and I never really knew who was taking care of my mini-van. I will still return but this visit was definitely different than what I usually experience, not bad just different.

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No long wait communication was there, seemed like someone was being trained cause the lady in charge was telling him step by st ...

No long wait communication was there, seemed like someone was being trained cause the lady in charge was telling him step by step on what to do

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Carlos, my technician was very personable, courteous, knowledgeable and made me feel like I was appreciated. He performed his se ...

Carlos, my technician was very personable, courteous, knowledgeable and made me feel like I was appreciated. He performed his service with great knowledge and made me a part of it. His work and customer service was beyond reproach and I will now make Valvoline my #1 shop.

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I had s hungry baby in the car, they probably didn’t know. But it was quick and she wasn’t going nuts on the wait

I had s hungry baby in the car, they probably didn’t know. But it was quick and she wasn’t going nuts on the wait

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It was about the most ideal and stress free visit to an oil change center I’ve ever gone to.

It was about the most ideal and stress free visit to an oil change center I’ve ever gone to.

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Person who took the car information was very friendly

Person who took the car information was very friendly

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Consistent Service.

Consistent Service.

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All the service people were pleasant & knowledgeable. Service was done fairly quickly. My first experience with this type of s ...

All the service people were pleasant & knowledgeable. Service was done fairly quickly. My first experience with this type of service. I will definitely come back

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Fast and friendly. Even wiped up fingerprints on my hood.

Fast and friendly. Even wiped up fingerprints on my hood.

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First of all, I love discounts, and I also appreciate the rapid drive-thru service.

First of all, I love discounts, and I also appreciate the rapid drive-thru service.

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Quick and easy...didn’t have to get out of my car.

Quick and easy...didn’t have to get out of my car.

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Overall happy

Overall happy

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They were very friendly and the service was done in a timely fashion.

They were very friendly and the service was done in a timely fashion.

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Service was top notchI new what I wanted and the service was doneNo pressure for add onsThe staff was great

Service was top notchI new what I wanted and the service was doneNo pressure for add onsThe staff was great

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the drive thru oil change makes it a lot easier and also keeps the inside of your car clean eliminating the technician, who like ...

the drive thru oil change makes it a lot easier and also keeps the inside of your car clean eliminating the technician, who likely has grease and oil on them, from being in the vehicle

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The employees are very attentive from the moment you pull up the bays were full but they directed me right away to the one wit ...

The employees are very attentive from the moment you pull up the bays were full but they directed me right away to the one with the shortest wait

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friendly employees. cpnvenience. advice on services needed, i thought price on powersteering service was too high,

friendly employees. cpnvenience. advice on services needed, i thought price on powersteering service was too high,

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Good employees and fast service

Good employees and fast service

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Staff was very friendly and my first time there kept me informed all the way. Even some small talk while I was I waiting. It was ...

Staff was very friendly and my first time there kept me informed all the way. Even some small talk while I was I waiting. It was very appreciated

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The customer service was good

The customer service was good

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They go over everything you need and ask if you would like to fix anything else instead of feeling pressured. Very friendly!

They go over everything you need and ask if you would like to fix anything else instead of feeling pressured. Very friendly!

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The Valvoline team had great teamwork and provided great customer service. They got me in and out quickly. I will be conning b ...

The Valvoline team had great teamwork and provided great customer service. They got me in and out quickly. I will be conning back. Great job.

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Workers were great under pressure as all the bays were full. Professional 100%

Workers were great under pressure as all the bays were full. Professional 100%

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Customer service was great. Hard to find that type of service these days

Customer service was great. Hard to find that type of service these days

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My oil change and tire rotation was done quickly . Staff was very friendly as well.

My oil change and tire rotation was done quickly . Staff was very friendly as well.

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Courtesy of the staff and fast quick response to questions involving service, and hardly any wait time to get back on the road t ...

Courtesy of the staff and fast quick response to questions involving service, and hardly any wait time to get back on the road thanks again

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Great customer service, fast service. They explained everything they did , very impressive.. will be returning in future

Great customer service, fast service. They explained everything they did , very impressive.. will be returning in future

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the two representative who serviced my vehicle were very helpful, courteous & very professional

the two representative who serviced my vehicle were very helpful, courteous & very professional

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Great customer service.

Great customer service.

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I was on my lunch hour looking for a quick reputable business. I pulled right in and the girls got right down to business! Asid ...

I was on my lunch hour looking for a quick reputable business. I pulled right in and the girls got right down to business! Aside from being a tad pricey, I was very happy with my service & enjoyed watching the girls work. I mentioned my experience to my coworkers. I tend to worry about the employees fastening the oil cap well since I have had issues in the past. All went great!

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They were absolutely wonderful. Helped me instantly, explained everything in detail and repeated and were utterly sweet and so i ...

They were absolutely wonderful. Helped me instantly, explained everything in detail and repeated and were utterly sweet and so incredibly helpful.

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It was a friendly and speedy visit . Would definitely come back . I was in and out in no time .

It was a friendly and speedy visit . Would definitely come back . I was in and out in no time .

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excellent customer service

excellent customer service

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It was quick

It was quick

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I didn’t feel pressured into buying anything extra and the staff was extremely friendly

I didn’t feel pressured into buying anything extra and the staff was extremely friendly

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That one is easy I used to go to Firestone and they took 3 hours I'm very happy with this new service

That one is easy I used to go to Firestone and they took 3 hours I'm very happy with this new service

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Fast and efficient, although a bit pricey for 15 minutes of work.

Fast and efficient, although a bit pricey for 15 minutes of work.

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Excellent customer service

Excellent customer service

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Patricia and her team were very proffesional.True sense of team work and communication with each other. I was very impressed. Go ...

Patricia and her team were very proffesional.True sense of team work and communication with each other. I was very impressed. Good to see young people working hard and doing a good job.

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Quick and easy service. Staff was very communicative.

Quick and easy service. Staff was very communicative.

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Because it was fast and handled

Because it was fast and handled

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The time it took for the service when you are in the middle of a busy day

The time it took for the service when you are in the middle of a busy day

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Service overall.

Service overall.

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staff was very attentive

staff was very attentive

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I'm in and out in a timely manner.

I'm in and out in a timely manner.

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Quick service, knowledgeable, items I didn't want inspected/serviced were acknowledged,multi techs assisting my vehicle

Quick service, knowledgeable, items I didn't want inspected/serviced were acknowledged,multi techs assisting my vehicle

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Very satisfied and will come back again

Very satisfied and will come back again

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The service was fast and the personal was very friendly.

The service was fast and the personal was very friendly.

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Great efficiently service and they offered my kids coloring books also helped me fix my window wiper which was not functioning p ...

Great efficiently service and they offered my kids coloring books also helped me fix my window wiper which was not functioning prior to my visit..

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I like how everything was fast and a very clean job

I like how everything was fast and a very clean job

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It was fast and reliable.

It was fast and reliable.

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Staff really rude.

Staff really rude.

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I like being able to wait in the car and you are generally pretty fast. Im in and out usually within 20 minutes. Its better than ...

I like being able to wait in the car and you are generally pretty fast. Im in and out usually within 20 minutes. Its better than leaving my car for half a day at the dealer. I love Valvo instant oil change!

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This location is always on top of it. I recognized a few new faces, from the last few times I've come by and the service is stil ...

This location is always on top of it. I recognized a few new faces, from the last few times I've come by and the service is still great. The management is running a great service center.

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I liked how fast I was in and out. I also had a $15 off coupon which made it more affordable.

I liked how fast I was in and out. I also had a $15 off coupon which made it more affordable.

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No wait time employees were nice and professional over service was great.

No wait time employees were nice and professional over service was great.

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The employees at Valvoline are always so nice and work quickly. I know they were slammed when my Wife and I pulled up. They had ...

The employees at Valvoline are always so nice and work quickly. I know they were slammed when my Wife and I pulled up. They had a disgruntled customer at the time and they handled it with grace, well played.

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Everyone was great.

Everyone was great.

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The quickness, accuracy and efficiency is what brings me back

The quickness, accuracy and efficiency is what brings me back

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Friendly staff, even with pressure to buy...the woman was kind and friendly. Clean facility and quick service. Will be back.

Friendly staff, even with pressure to buy...the woman was kind and friendly. Clean facility and quick service. Will be back.

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I bring both my vehicles here because I feel very comfortable with the staff. I live in Colton and I travel to San Bernardino to ...

I bring both my vehicles here because I feel very comfortable with the staff. I live in Colton and I travel to San Bernardino to have my cars serviced. Your staff is amazing. So friendly and knowledgeable. Thanks for making me feel comfortable about the upkeep of my cars.

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Great staff

Great staff

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Quick easy oil change, very nice and informative

Quick easy oil change, very nice and informative

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The employees were courteous and very informative. The service was also fast and thorough. The employees were also personable.

The employees were courteous and very informative. The service was also fast and thorough. The employees were also personable.

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The crew was very professional!

The crew was very professional!

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Brittney was Awesome, great customer service skills, very professional !

Brittney was Awesome, great customer service skills, very professional !

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Fast courteous service

Fast courteous service

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Great customer service.

Great customer service.

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Quick easy fast service

Quick easy fast service

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The staff is very friendly, professional and put their customers first.

The staff is very friendly, professional and put their customers first.

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Personnel and management were informative, efficient and had smiles!

Personnel and management were informative, efficient and had smiles!

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The team was all female, and they were exceptional!! I could hear other customers expressing how satisfied and impressed they we ...

The team was all female, and they were exceptional!! I could hear other customers expressing how satisfied and impressed they were. I’ve come here occasionally for many years, and this team is impressive!

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I like the fact that I’m not pressured with up-selling and the price is reasonable.

I like the fact that I’m not pressured with up-selling and the price is reasonable.

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Quick in & out Really good priceConvinient

Quick in & out Really good priceConvinient

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The service is fast, friendly and the price is reasonable. I also had a windshield wiper replaced at my visit.

The service is fast, friendly and the price is reasonable. I also had a windshield wiper replaced at my visit.

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Because my car has been running great

Because my car has been running great

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Excelente service

Excelente service

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Staff is knowledgeable and efficient. The price is a little high but for the excellent service definitely worth it.

Staff is knowledgeable and efficient. The price is a little high but for the excellent service definitely worth it.

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The manager Vanessa is great.

The manager Vanessa is great.

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Excellent service provided.

Excellent service provided.

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You have the wright pople THER

You have the wright pople THER

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It was cheaper than what I usually pay at jiffy lube. The only thing is when I use jiffy lube I’m in & out within 20 minutes.

It was cheaper than what I usually pay at jiffy lube. The only thing is when I use jiffy lube I’m in & out within 20 minutes.

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Very pricey

Very pricey

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It is quick, complete, and friendly

It is quick, complete, and friendly

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I know that the mechanic supposed to check all fluid and top it off sometime I feel like they don't do that. It Is a distract ...

I know that the mechanic supposed to check all fluid and top it off sometime I feel like they don't do that. It Is a distraction when a customer have to answer certain question at the same time that their car is haveing the oil change. I'm trying to pay attention if all the fluids being check and top off. Beside that I think is pretty good service I will return to have my oil changed there.

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I did not have to wait long, service was fast

I did not have to wait long, service was fast

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Very satisfied with the service , atSan Bernardino I was not very happy because you took away the bench outside sitting area ...

Very satisfied with the service , atSan Bernardino I was not very happy because you took away the bench outside sitting area . No chairs in the waiting room . After driving for sometime it's nice to get out and stretch your legs and sit on a normal chair ....!

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Your prices are a bit high for my budget, that's why I bring my own oil n filter .other than this I am highly satisfied

Your prices are a bit high for my budget, that's why I bring my own oil n filter .other than this I am highly satisfied

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Complete and accurate information and suggestions of service

Complete and accurate information and suggestions of service

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The guys were great. They were quick, efficient and had me on my way in good timing.

The guys were great. They were quick, efficient and had me on my way in good timing.

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I always have a great fast experience at the Valvoline on University. They always provide great customer care.

I always have a great fast experience at the Valvoline on University. They always provide great customer care.

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Friendly, knowledgeable staff. And I trust the product.

Friendly, knowledgeable staff. And I trust the product.

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Very professional

Very professional

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I was expecting to receive the flyer with all the services valvoline offers like when I visited valvoline in Washington but I di ...

I was expecting to receive the flyer with all the services valvoline offers like when I visited valvoline in Washington but I didnt..so was kind of bummed and I didnt want to ask for it because I didn't know if this location had it like the other locations .

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The customer service is awesome your in and out they check everything on your your car to insure your safety they let you know o ...

The customer service is awesome your in and out they check everything on your your car to insure your safety they let you know of any leaks your car has the refill all your fluids

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Took longer then told.

Took longer then told.

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The girls that were working were very professional and timely!

The girls that were working were very professional and timely!

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The oil change was quick, but had to wait for tire rotation. Overall visit took roughly 45 minutes

The oil change was quick, but had to wait for tire rotation. Overall visit took roughly 45 minutes

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Was in and out very friendly staff

Was in and out very friendly staff

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I like to buy my own oil, im very picky on the oil that goes in my car. This Valvoline will put my own oil in without any quest ...

I like to buy my own oil, im very picky on the oil that goes in my car. This Valvoline will put my own oil in without any question. I have went to 1 other Valvoline and was told i could not bring in my own oil. I almost stop going at all but went back to this one 2 times now after the other issue and after scanning the bar code they ask if I brought my own oil again and never say anything bad about it. I love this Valvoline a lot.

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Friendly service

Friendly service

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Customers can remain seated in the car. In and out professional services

Customers can remain seated in the car. In and out professional services

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Customer service is always awesome. Every time I go I do see new faces but everybody is still really nice and very helpful

Customer service is always awesome. Every time I go I do see new faces but everybody is still really nice and very helpful

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I’ve been coming here for close to 3 years and service is always great and I always feel welcome and safe about brining my car h ...

I’ve been coming here for close to 3 years and service is always great and I always feel welcome and safe about brining my car here.

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Staff was courteous, and recommended places to go to that had decent rates on new tires and transmission services

Staff was courteous, and recommended places to go to that had decent rates on new tires and transmission services

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The sevice was gud all around

The sevice was gud all around

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very professional

very professional

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I was informed the oil filter was torqued too tight for the technician to remove. This worried me because Valvoline performed my ...

I was informed the oil filter was torqued too tight for the technician to remove. This worried me because Valvoline performed my last oil change, which means they didn't tighten it to spec. This may have caused damage to my car with my knowledge.

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I don't trust the guy that did the oil change, I have never had to add transmission fluid but was told I had a leak got home che ...

I don't trust the guy that did the oil change, I have never had to add transmission fluid but was told I had a leak got home checked transmission was full. Seems fishy to me, so now I am not sure to go back or what.

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Love this place

Love this place

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I live coming here because everyone is so friendly and explain everything

I live coming here because everyone is so friendly and explain everything

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The employees were very courteous.

The employees were very courteous.

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Professional service 100%

Professional service 100%

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Good service

Good service

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All three of the technicians were very kind and quick.

All three of the technicians were very kind and quick.

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The technician actually knew how to change the serpentine belt and did it quickly

The technician actually knew how to change the serpentine belt and did it quickly

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The price is too high !!!! $102 for 4.8 quarts of synthetic oil is ridiculous

The price is too high !!!! $102 for 4.8 quarts of synthetic oil is ridiculous

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Very satisfied with the knowledge and service provided by everyone

Very satisfied with the knowledge and service provided by everyone

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Its quick and easy and I don't have to get out of the vehicle. PERFECT

Its quick and easy and I don't have to get out of the vehicle. PERFECT

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Overall great service, very thorough about your vehicle maintenance

Overall great service, very thorough about your vehicle maintenance

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Very direct responses. And to see ladies working was awesome!!!

Very direct responses. And to see ladies working was awesome!!!

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The staff was friendly, efficient and gave me fast service.

The staff was friendly, efficient and gave me fast service.

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Mostly due to the wait time. Once I was in the service was speedy. I did have to remind the associate for a print out of recomme ...

Mostly due to the wait time. Once I was in the service was speedy. I did have to remind the associate for a print out of recommended services 3 times.

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The staff was absolutely professional and treated me with dignity and respect. The female technicians at this facility were abso ...

The staff was absolutely professional and treated me with dignity and respect. The female technicians at this facility were absolutely on top of their game. Great people over there. The young man that changed my oil is an absolute professional. Thanks Valvoline, I will be back again.

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My windshield wiper fluid for my front window shield stopped working. It worked before I took it in, but afterwards when I had ...

My windshield wiper fluid for my front window shield stopped working. It worked before I took it in, but afterwards when I had it serviced and the windshield fluid was replaced - it stopped working.The one for my rear window works, but now the ones in the front I know how to figure out what went wrong.

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The service was quick, efficient and effective.

The service was quick, efficient and effective.

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Friendly competent service

Friendly competent service

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I love how quickly the service gets done

I love how quickly the service gets done

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Everyone was very nice , service was quick and complete. Excellent thank you

Everyone was very nice , service was quick and complete. Excellent thank you

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The attendant was clear on what was going on and the pricing. Explained somethings i asked him about and the service was fast an ...

The attendant was clear on what was going on and the pricing. Explained somethings i asked him about and the service was fast and professional.

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Sterling customer service along with honest & happy employees!

Sterling customer service along with honest & happy employees!

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Staff was fast and efficant with there jobs.no pressure to buy any thing else. Always take my cars there.

Staff was fast and efficant with there jobs.no pressure to buy any thing else. Always take my cars there.

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Great customer service.

Great customer service.

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The only detail is the pricing. It’s always so pricey for us low income people. I have never come across discount or coupon eith ...

The only detail is the pricing. It’s always so pricey for us low income people. I have never come across discount or coupon either. $30 for an oil change sounds a bit ore affordable.

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It was nice waiting in the car and not having to wait in a waiting room. The was was very friendly and explained everything wel ...

It was nice waiting in the car and not having to wait in a waiting room. The was was very friendly and explained everything well and thoroughly.

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U are better then Jiffy lube

U are better then Jiffy lube

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Great service. Quickly changed my oil. Was in and out in no time at all. Sat in the comfort of my own car while certified techs ...

Great service. Quickly changed my oil. Was in and out in no time at all. Sat in the comfort of my own car while certified techs walked me thru all procedures being done. Open communication was amazing to have.

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Great service

Great service

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The customer service was very good.

The customer service was very good.

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Very courteous and knowledgeable.

Very courteous and knowledgeable.

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They have good service fast and friendly no waiting they don't leave oil fingerprints on your car and the pricing is good.....

They have good service fast and friendly no waiting they don't leave oil fingerprints on your car and the pricing is good.....

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The woman that helped me was really nice. She reccomended/mentioned windshield wiper replacement and it completely reminded me t ...

The woman that helped me was really nice. She reccomended/mentioned windshield wiper replacement and it completely reminded me that my windshield wiper was broken and I would have never known they could change it for me. I got an oil change and my blades replaced in like, 12 minutes. Love you guys, thank you.

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Fast service. Love that you guys know when I need other items done to my car.

Fast service. Love that you guys know when I need other items done to my car.

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Good service and fast

Good service and fast

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Very efficient staff and friendly.

Very efficient staff and friendly.

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the staff was courteous and professional and wasted no time

the staff was courteous and professional and wasted no time

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Because they were friendly and commutated everything in a friendly manner. He explained what I needed and what to watch for and ...

Because they were friendly and commutated everything in a friendly manner. He explained what I needed and what to watch for and what I will be needing soon

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Right off the bat I was lied to when it wasn’t even necessary since I had the intention of getting syntething oil change anyways

Right off the bat I was lied to when it wasn’t even necessary since I had the intention of getting syntething oil change anyways

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Your guys are very friendly! Great customer service

Your guys are very friendly! Great customer service

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The technicians were very courteous and knowledgeable. Understood my pressure time wise and werepatient.

The technicians were very courteous and knowledgeable. Understood my pressure time wise and werepatient.

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Your Staff was very knowledgeable. I also new I had a rear end or transmission leak and I was wondering if they would tell me... ...

Your Staff was very knowledgeable. I also new I had a rear end or transmission leak and I was wondering if they would tell me...and they did, I have a rear end leak and I appreciated finding out exactly where the leak was coming from. Also they let me know that they could not do the repair or fluid change and that I should contact Cadillac being that based on my mileage that those services were recommended, I was appreciative of the info and recommendation. Thank You

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Good service

Good service

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Good service

Good service

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I was highly satisfied because I been to a lot of oil change establishments and they did not make you feel welcome or even happy ...

I was highly satisfied because I been to a lot of oil change establishments and they did not make you feel welcome or even happy to service you. It’s just another pay check to them. Here at this establishment they made you feel welcomed and they were happy to service me and they made sure the job was done right and if they could not provide something they would tell me right away. These guys enjoy they’re jobs and I’ll be back for services from them next week.

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Three people working together, team work! Love it

Three people working together, team work! Love it

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Quick fast and helpful

Quick fast and helpful

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They did my oil change really fast and at a great price! I didn't even have to get out of my car, highly recommended for anyone.

They did my oil change really fast and at a great price! I didn't even have to get out of my car, highly recommended for anyone.

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Because there the best in town

Because there the best in town

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friendly staff members

friendly staff members

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Very satisfied and very convenient but wish prices were a bit cheaper.

Very satisfied and very convenient but wish prices were a bit cheaper.

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Everything went very smoothly. The fact that you don't have to get out of your car and them telling you everything that's being ...

Everything went very smoothly. The fact that you don't have to get out of your car and them telling you everything that's being done is awesome

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I loved that they checked my headlights, high beans, blinkers, brake lights, tires and tire pressure and always refill any fluid ...

I loved that they checked my headlights, high beans, blinkers, brake lights, tires and tire pressure and always refill any fluids that are running low. I have already referred my daughter to Valvoline. We also had them replace our wipers. They make it extremely stress free and simple. I love it. Personally I think the items you check should be required by law.

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Great staff, quick service

Great staff, quick service

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No long wait time. They let me know what service was needed

No long wait time. They let me know what service was needed

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It was an overall good experience just nothing special about it

It was an overall good experience just nothing special about it

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Good work, Nice people.

Good work, Nice people.

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Very respectful environment. Everybody knew what they were doing and didn’t waste anytime. Perfect job and I would highly recomm ...

Very respectful environment. Everybody knew what they were doing and didn’t waste anytime. Perfect job and I would highly recommend this place for nearby college students who dorm or live close by.

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The associates could have been much more informative.

The associates could have been much more informative.

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They did awesome and under 15 min service thank you awesome work

They did awesome and under 15 min service thank you awesome work

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Everything was just perfect exacly what I expected

Everything was just perfect exacly what I expected

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Love your service. Used your service for oil changes 7 out of 8 but it’s getting to expensive to afford. Thanks for your service ...

Love your service. Used your service for oil changes 7 out of 8 but it’s getting to expensive to afford. Thanks for your service.

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I’ve been going there and always been treated very courteous and all the techs are very profession have recommended this place ...

I’ve been going there and always been treated very courteous and all the techs are very profession have recommended this place to my daughter now she coming and with a 2 month year old baby it makes it easy not having to take the baby off the car

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The staff was quick and friendly. They have very good customer service..

The staff was quick and friendly. They have very good customer service..

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I was in out so fast I was wondering if they got everything done but I noticed they worked as a team which made everything extre ...

I was in out so fast I was wondering if they got everything done but I noticed they worked as a team which made everything extremely smooth. The tech answered a lot of questions I had since that was my first time there and I really appreciated his professionalism and patience.

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I had my daughter in the car so I didn’t want for the service to take long. And the 3 workers made sure that happen. I was extre ...

I had my daughter in the car so I didn’t want for the service to take long. And the 3 workers made sure that happen. I was extremely satisfied with this visit. I will be returning to this location from now on.

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Always a good experience

Always a good experience

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Quickness service and showing the parts being replaced with..

Quickness service and showing the parts being replaced with..

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They do a good job

They do a good job

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This particular location does not have best quality of customer service a lot of the employees but not all employees. There’s a ...

This particular location does not have best quality of customer service a lot of the employees but not all employees. There’s a few of the employees that don’t have the professionalism. Example the dress attire there cleavage and no undershirt no customer should see undergarments and know what kind of drinking that’s going to take place after work

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Quick and easy. Price was on the high side. Over $40 for the oil change. I even used a coupon. I normally go to Discount Tire ce ...

Quick and easy. Price was on the high side. Over $40 for the oil change. I even used a coupon. I normally go to Discount Tire center where I'm a member and pay $20 with a $15 discount for being a member so it was a sticker shock when she told me over $40. Discount Tire Center had a 2 hour wait otherwise I would've went there. The attendant sounded like she was reading from a script and sounded robotic. I don't blame her though I can see how repetitive this may be.

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Be using your service for past 8 years or more would recommend to anyone professional and fast ! And throughly adequate with wor ...

Be using your service for past 8 years or more would recommend to anyone professional and fast ! And throughly adequate with work!

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Because when I come always polite and with a smile they check everything

Because when I come always polite and with a smile they check everything

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Service and hospitality

Service and hospitality

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The friendly staff made my morning... service was quick

The friendly staff made my morning... service was quick

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I came in for the first oil change in my new Hybrid Electric and the staff didn't seem swayed by it. I had been worried that it ...

I came in for the first oil change in my new Hybrid Electric and the staff didn't seem swayed by it. I had been worried that it might be confusing, since it is a new model also. The staff did a great job.

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this is my first time i visit your facility and i had a great experience over all.

this is my first time i visit your facility and i had a great experience over all.

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quick and efficient, in and out

quick and efficient, in and out

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Fast friendly service

Fast friendly service

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Fast , good service , friendly employyess

Fast , good service , friendly employyess

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Quick service. Knowledgeable employees. Not too pricey.

Quick service. Knowledgeable employees. Not too pricey.

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Great customer service. Clear instructions. Employees have great working attitudes.Clean and organized. Fast service.

Great customer service. Clear instructions. Employees have great working attitudes.Clean and organized. Fast service.

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Very friendly knowledgeable and quick

Very friendly knowledgeable and quick

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I love the kindness of the people who work there.I bought my husband this time in his car and I drove my car so VALVOLINE just g ...

I love the kindness of the people who work there.I bought my husband this time in his car and I drove my car so VALVOLINE just got a new customer. We love it.

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Courteous friendly staff!

Courteous friendly staff!

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Employees were very nice and courteous when it came to speaking about what my car is due for. They were very quick and efficient ...

Employees were very nice and courteous when it came to speaking about what my car is due for. They were very quick and efficient.

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Quick, knowledgeable and courteous

Quick, knowledgeable and courteous

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The associate told me my belt was cracked and that they had no one who could do it at that time. They were able to have someon ...

The associate told me my belt was cracked and that they had no one who could do it at that time. They were able to have someone come in on a later date and changed it. They were very professional.

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Staff is always very helpful and always let me know any future services I need which gives me time to save up for them over all ...

Staff is always very helpful and always let me know any future services I need which gives me time to save up for them over all staff Is great

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I have used Valvoline services since they first started as Grease Monkey, staff are always friendly, knowledgeable, and your in ...

I have used Valvoline services since they first started as Grease Monkey, staff are always friendly, knowledgeable, and your in and out.

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Price to high

Price to high

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Great service and professional team oriented staff.

Great service and professional team oriented staff.

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Just great Service fast and easy

Just great Service fast and easy

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Have gone here for years

Have gone here for years

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I absolutely love this Valvoline location! Every service person there was so friendly and nice and helpful. They explained eve ...

I absolutely love this Valvoline location! Every service person there was so friendly and nice and helpful. They explained everything I need to know and they didn't pressure me to buy unnecessary services. I would highly recommend this location to anyone and will definitely be going back.

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Service was great as always, but your prices are out of control. Jiffy Lube charges $79 for a synthetic change, pep boys charges ...

Service was great as always, but your prices are out of control. Jiffy Lube charges $79 for a synthetic change, pep boys charges $49 and the dealership charges $49. I paid twice that with the use of a coupon. Love your services but you’re pricing yourselves out of the market.

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I recently moved out here to San Bernardino 2 years ago and was looking for a place to get my oil change and I found valvoline. ...

I recently moved out here to San Bernardino 2 years ago and was looking for a place to get my oil change and I found valvoline. When I got my first oil change here I was very happy with the customer service and how the employees make sure everything is in tip top shape with my car. Present day and I’m still coming to valvoline. I have been brining my cars here ever since I moved to the Inland Empire and will continue doing so because of Valvoline’s great service.

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Extremely fast and professional.

Extremely fast and professional.

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I love valvoline been going for years and never had a problem with the wait,and customer service

I love valvoline been going for years and never had a problem with the wait,and customer service

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1st timer, very good customer service. Not going to Pep Boys no more . Your really knows how to treat customers.

1st timer, very good customer service. Not going to Pep Boys no more . Your really knows how to treat customers.

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Changed my oil in a timely fashion. Employees were very knowledgeable and gave great customer service.

Changed my oil in a timely fashion. Employees were very knowledgeable and gave great customer service.

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Everyone is so welcoming. The expertise, knowledge, and performance skills that they all have is very precise. I always bring my ...

Everyone is so welcoming. The expertise, knowledge, and performance skills that they all have is very precise. I always bring my vehicles here because they always do an amazing job. Good job to the Valvoline Team!

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My air filter was dirty and I had a new one and they put it in for me no charge. Jiffy Lube won't do that so that is why I prefe ...

My air filter was dirty and I had a new one and they put it in for me no charge. Jiffy Lube won't do that so that is why I prefer VOIC

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The new employees are always so well trained like the new young man Michael!!!

The new employees are always so well trained like the new young man Michael!!!

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Fast. Great. Smart. Service. Used Valvoline about 3 times in a row now for my oil change. I go in and out quick.

Fast. Great. Smart. Service. Used Valvoline about 3 times in a row now for my oil change. I go in and out quick.

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I got what I wanted in a timely manner and got out of there to run the rest of my errands. No fuss, no wait, just in and out.

I got what I wanted in a timely manner and got out of there to run the rest of my errands. No fuss, no wait, just in and out.

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No long waiting, great customer service

No long waiting, great customer service

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Everyone was so helpful, professionals so kind and understanding explained everything that was going on... I was so extremely sa ...

Everyone was so helpful, professionals so kind and understanding explained everything that was going on... I was so extremely satisfied with the overall experience... I will be going back and telling all my friends and family.

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I have bewn going to this location for years ...no matter who the staff is I always receive great and consistent service .

I have bewn going to this location for years ...no matter who the staff is I always receive great and consistent service .

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The gentleman in charge of explaining services, entering it into the system, and completing the transaction was EXTREMELY helpfu ...

The gentleman in charge of explaining services, entering it into the system, and completing the transaction was EXTREMELY helpful, friendly, and professional. I have never had a more pleasant experience getting an oil change. Usually oil changes are like going to the dentist- no one wants to go do that. But my experience here has changed that thought process completely. Service techs where quick and really kind as well.

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I was very pleased with the service

I was very pleased with the service

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I was satisfied

I was satisfied

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Only problem I had was that I was there before another customer and that customer was taken in before me because I wasnt directe ...

Only problem I had was that I was there before another customer and that customer was taken in before me because I wasnt directed to the next soon to be available area. Overall it was still a great experience.

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I was apart of the experience. I could see what the Mechanics were doing. I was offered additional services but not pressured. E ...

I was apart of the experience. I could see what the Mechanics were doing. I was offered additional services but not pressured. Everyone introduced themselves and were very Professional.. LOVED that the assistant Manager was Female and extrememly knowlegable about her job. Loved the whole experience. Keep up the good work. Need more business with Valvoline’s integrity. Thank you.

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I was highly satisfied with the service's.

I was highly satisfied with the service's.

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Fast friendly service

Fast friendly service

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Staff was awesome fast and efficient!!! I’ll be back!!!

Staff was awesome fast and efficient!!! I’ll be back!!!

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Great service

Great service

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The staff are ALWAYS so courteous and helpful. The oil change light on my dashboard always is somewhat of bother to shut off aft ...

The staff are ALWAYS so courteous and helpful. The oil change light on my dashboard always is somewhat of bother to shut off after the service, but the guys are very patient and get it handed before i leave.

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I really do appreciate that it really is a 15 min oil change. I like that I’m not pressured to get a bunch of other things. Ever ...

I really do appreciate that it really is a 15 min oil change. I like that I’m not pressured to get a bunch of other things. Every person I’ve dealt with is very up front and friendly. I will keep coming back here and have recommended this place to multiple friends.

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There quick and ther sooooo nice I’ve been goi g to this place over a year I take both my vehicles there happy happy

There quick and ther sooooo nice I’ve been goi g to this place over a year I take both my vehicles there happy happy

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Very friendly staff and fast quality service

Very friendly staff and fast quality service

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Got in fast, the staff was extremely friendly and explained every step and price breakdown before continuing. I like that they c ...

Got in fast, the staff was extremely friendly and explained every step and price breakdown before continuing. I like that they check lights and tire pressure and other general safety and maintenance items but do not pressure to pay to have anything done if you don’t wish to. Very satisfied and will definitely go here from now on.

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Customer service was amazing. Very fast service yet personable.

Customer service was amazing. Very fast service yet personable.

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The people that I dealt with were very qualified and friendly. The customer service was exceptional.

The people that I dealt with were very qualified and friendly. The customer service was exceptional.

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The price was $100. For synthetic oil change , I had a $15 off but the jeep dealer only charges $50. for the same service I can' ...

The price was $100. For synthetic oil change , I had a $15 off but the jeep dealer only charges $50. for the same service I can't justify paying double

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The efficiency at which the staff was able to complete the oil change and inspection.

The efficiency at which the staff was able to complete the oil change and inspection.

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Excellent Service!!

Excellent Service!!

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Quick, easy, friendly

Quick, easy, friendly

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The staff was courteous and processed my vehicle quickly. I would recommend and visit again.

The staff was courteous and processed my vehicle quickly. I would recommend and visit again.

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Wonderful as always

Wonderful as always

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Service was above what I expected price was a little high

Service was above what I expected price was a little high

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The staff was friendly, quick and super professional the whole time! I never felt pressured to buy anything and I didn’t drive o ...

The staff was friendly, quick and super professional the whole time! I never felt pressured to buy anything and I didn’t drive off feeling like I just got ripped off! Amazing employees all around!

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Very fast service! My only complante is you don’t carry Mobil 1 oil.

Very fast service! My only complante is you don’t carry Mobil 1 oil.

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I always experience Great customer service , Iam a satisfied customer , Isaac and Carlos are awesome Iam one Happy customer tha ...

I always experience Great customer service , Iam a satisfied customer , Isaac and Carlos are awesome Iam one Happy customer thank for your Great Staff and your Great service.

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Excellent customer service, everything was explained as the work was done, it didn’t take long at all and I will be back for all ...

Excellent customer service, everything was explained as the work was done, it didn’t take long at all and I will be back for all my oil changes at this location.

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As soon as I pulled in they went to work. They just moved around too many, too fast. Hopefully the work that was completed will ...

As soon as I pulled in they went to work. They just moved around too many, too fast. Hopefully the work that was completed will be at a high standard. Now, I am trusting that the service was completed satisfactory and at a high standard.

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The service was quick and efficient, I was in an out in 10 minutes. Ashley made sure to explain everything to me in detail.

The service was quick and efficient, I was in an out in 10 minutes. Ashley made sure to explain everything to me in detail.

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No specific reason

No specific reason

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I have visited twice and have been highly satisfied with staff and service. My daughter’s loved the coloring books and I love th ...

I have visited twice and have been highly satisfied with staff and service. My daughter’s loved the coloring books and I love the conveniency.

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everything was great except for the fact they wanted me to purchase extra stuff even when I told her I couldn't afford it right ...

everything was great except for the fact they wanted me to purchase extra stuff even when I told her I couldn't afford it right now. I will probably go somewhere else next time.

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As a woman I'm usually uncomfortable going into mechanic shops because I sometimes feel they don't take me seriously. This is ...

As a woman I'm usually uncomfortable going into mechanic shops because I sometimes feel they don't take me seriously. This is my second visit to valvoline and I'll never go anywhere else. Your employees are so friendly and they explain step by step as they go about the oil change process. I've had some additional services done but never felt pressured or felt like they were just trying to make an extra buck. I have told several people about your great service. So happy it was recommended to me. Thank you

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Fast and thorough service

Fast and thorough service

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Customer service is number one in this Valvoline location! I don't mind paying more for the best service around. I had 4 staff m ...

Customer service is number one in this Valvoline location! I don't mind paying more for the best service around. I had 4 staff members working on my vehicle at the same time and it was the fastest most friendliest service I have received getting an oil change.

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Fast, friendly, inexpensive, knowledgeable service

Fast, friendly, inexpensive, knowledgeable service

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Nice, complete services, price reasonable. Quick.

Nice, complete services, price reasonable. Quick.

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Great environment, Staff was excellent and very informative. Allow my process to be quick and easy

Great environment, Staff was excellent and very informative. Allow my process to be quick and easy

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Very professional

Very professional

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Friendly and professional service, They show me what needs or not needs to be changed, they eventl recommended service needed ...

Friendly and professional service, They show me what needs or not needs to be changed, they eventl recommended service needed on my car that only a dealer can do, they didn't try to upsell unnecessary things to me and was upfront with all they did. WE LOVE VALVOLINE..we will never go elsewhere

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The constant oral communication reminded me of the "attention to detail" the ordinance loaders use when uploading from my active ...

The constant oral communication reminded me of the "attention to detail" the ordinance loaders use when uploading from my active duty days. I enjoyed seeing the oil filters being scribed onto and all the data collection for accuracy.

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Friendly quick staff my baby even slept through most of the service

Friendly quick staff my baby even slept through most of the service

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Wish I could remember his name he was African American guy and really skinny nonetheless his customer service was great very pol ...

Wish I could remember his name he was African American guy and really skinny nonetheless his customer service was great very polite and have great communication as to what services my vehicle was due for.

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Nice clean place..!

Nice clean place..!

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The last service I received in hesperia, was not acceptable. This shop is very good. Service was awesome.

The last service I received in hesperia, was not acceptable. This shop is very good. Service was awesome.

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I am very satisfied with the service, the staff, and what I liked the most is that I didn’t have to get my kids off the car, se ...

I am very satisfied with the service, the staff, and what I liked the most is that I didn’t have to get my kids off the car, service was really fast and Isaac (customer service) was very helpful and explained everything very well. I will definitely be coming back next time and will recommend this place.

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This is not my first visit, have been using this location for years, the staff is excellent in every. I would not take my vehicl ...

This is not my first visit, have been using this location for years, the staff is excellent in every. I would not take my vehicle anywhere else to have the oil changed.

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Customer service was great. Staff was friendly, professional, neatly groomed, and well spoken.

Customer service was great. Staff was friendly, professional, neatly groomed, and well spoken.

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Carlos and the team were professional, friendly, and efficient.. They delivered GREAT service.

Carlos and the team were professional, friendly, and efficient.. They delivered GREAT service.

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I had 3 cars serviced this day. I was able to get in and out with all three in about an hour. Freed up most of my day.

I had 3 cars serviced this day. I was able to get in and out with all three in about an hour. Freed up most of my day.

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The service was good but I like to view the condition of my old oil after a change and was unable to do that. Also the person th ...

The service was good but I like to view the condition of my old oil after a change and was unable to do that. Also the person that helped me completed a service before I was sure I wanted to purchase it from valvoline.

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I was very pleased at the fast pace the work was completed without losing the quality of work . The staff were very informative ...

I was very pleased at the fast pace the work was completed without losing the quality of work . The staff were very informative during the whole process.

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Fast service and good service

Fast service and good service

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Excellent customer service. It was very fast and friendly. Will continue to get my vehicle maintence done at this location.

Excellent customer service. It was very fast and friendly. Will continue to get my vehicle maintence done at this location.

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All the employees here are great!! Fast and friendly every time!! And always a job well done

All the employees here are great!! Fast and friendly every time!! And always a job well done

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It was fast. They were friendly and informative. I was pleasantly surprised by the whole experience and was made that I had not ...

It was fast. They were friendly and informative. I was pleasantly surprised by the whole experience and was made that I had not come sooner to get my oil changes here.

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Good service

Good service

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Never experienced such good experience..

Never experienced such good experience..

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Fast and efficient. Staff was very friendly.

Fast and efficient. Staff was very friendly.

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When I pulled up into the Bay Area, I was instantly welcomed. The staff made sure that I understood everything they were doing. ...

When I pulled up into the Bay Area, I was instantly welcomed. The staff made sure that I understood everything they were doing. I had questions regarding some issues I was having with my windshield wipers and they took care of them right away. They explained my bill in full detail. I was made to feel like I was the only customer there and that I mattered.

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I work graveyard this is a blessing and I will always come back.Also I let my friends know also how pleasure and fast the oil ch ...

I work graveyard this is a blessing and I will always come back.Also I let my friends know also how pleasure and fast the oil change was.Enjoyed very much.

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The staff was very friendly and professional. They knew what they were talking about and were not pushy with their sale.

The staff was very friendly and professional. They knew what they were talking about and were not pushy with their sale.

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I was really impressed with the staff. Even while waiting they kept checking up on me. I'm really happy to see that safety is be ...

I was really impressed with the staff. Even while waiting they kept checking up on me. I'm really happy to see that safety is being used , when placing the keys in the box. I would love a valvoline sticker to place on my truck on how happy I was with my service.

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I was highly satisfied by the assistance of the young lady who assisted me. I'm sorry my paper listing future service does not h ...

I was highly satisfied by the assistance of the young lady who assisted me. I'm sorry my paper listing future service does not have the service technician.'a name. But it was young lady and I visited Valvoline on April 21st at approximately 11:00 am.My name is Ola B. McDade. I hope you are able to determine who the young is who assisted me because she deserves recognition and it is because of her I will return and also tell family and friends.Thank you I had a marvelous and memorable experience.

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Fast service good customer service

Fast service good customer service

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I've been there before. I get treated well.I did get the option of not having the safety inspection of head lights and wipers. L ...

I've been there before. I get treated well.I did get the option of not having the safety inspection of head lights and wipers. Little weird, used to just not having to think about answering another question.

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The team took good care of me starting with Isaac CS on Thomas topside Terrell bottom side and Michael helping out as well live ...

The team took good care of me starting with Isaac CS on Thomas topside Terrell bottom side and Michael helping out as well live entertainment one person was singing talk me through the whole process

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I got what I needed and in a timely manner

I got what I needed and in a timely manner

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Extremely fast service in comparison to other locations

Extremely fast service in comparison to other locations

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The staff was friendly. The visit was quick. No pressure to purchase anything extra although I was Informed of other things I ma ...

The staff was friendly. The visit was quick. No pressure to purchase anything extra although I was Informed of other things I may need Overall a great experience

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The staff was courteous and performed the services promptly.

The staff was courteous and performed the services promptly.

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Always quick and friendly

Always quick and friendly

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The technician was very professional, knowledgeable and kept me informed during the process of changing the oil.The other techni ...

The technician was very professional, knowledgeable and kept me informed during the process of changing the oil.The other technicians were as professional and polite. I appreciated not being pressured to do any of the recommended work on the car.I'm very satisfied.

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I actually got an and done with the service sooner than I expected everybody there was extremely nice and I was not pressured at ...

I actually got an and done with the service sooner than I expected everybody there was extremely nice and I was not pressured at all I will return I just wish get a little bit better discounts I'm a retired veteran and on a fixed income thank you for the survey

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Very good service

Very good service

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Very good team of tech. All doing a great job they double check everything make coming here a pleasure have recommended this pla ...

Very good team of tech. All doing a great job they double check everything make coming here a pleasure have recommended this place to both my daughters

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To be honest. 94.99 for full synthetic for a Ford focus is kinda high. Still, very convenient, but 100 dollar convenient?

To be honest. 94.99 for full synthetic for a Ford focus is kinda high. Still, very convenient, but 100 dollar convenient?

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The staff is always so courteous! They really do strive to get you out asap.

The staff is always so courteous! They really do strive to get you out asap.

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Great Customer by the full time at the time of service, guys & gal lol know there stuff 100%

Great Customer by the full time at the time of service, guys & gal lol know there stuff 100%

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It was good fast but too expensive. I rather have someone else do it for cheaper and wait a little bit longer then what I did .

It was good fast but too expensive. I rather have someone else do it for cheaper and wait a little bit longer then what I did .

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Great Service. Professional staff. Fast work

Great Service. Professional staff. Fast work

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i have always felt very satisfied with the work and service i have received here. i make sure i only come here for car service. ...

i have always felt very satisfied with the work and service i have received here. i make sure i only come here for car service. no matter what car i have. and i have had 3 different cars and all of them i have brought here and only here.

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I usually go to Jiffy Lube. However, I tried Valvoline this time and they were far more friendly, professional, and hustled! A ...

I usually go to Jiffy Lube. However, I tried Valvoline this time and they were far more friendly, professional, and hustled! As far as oil changes go, this was my best experience I can remember.

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Fast,courteous and knowledgeable

Fast,courteous and knowledgeable

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The staff were organized, professional, and kind.

The staff were organized, professional, and kind.

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in and out with a professional and courteous staff

in and out with a professional and courteous staff

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Too expensive. I understand the convenience of the drive up and wait in your car service. However, $64 for oil is ridiculous! If ...

Too expensive. I understand the convenience of the drive up and wait in your car service. However, $64 for oil is ridiculous! If I knew how to change my own oil, I could buy a bottle for no more than $25. I should’ve asked general pricing before having reps begin checking everything.

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The staff was quick and friendly

The staff was quick and friendly

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I always go to valvoline cause of the professionalism and expertise and its very fast and affordable.

I always go to valvoline cause of the professionalism and expertise and its very fast and affordable.

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I was in and out within like 10 minutes and they check all my fluids and I was done.

I was in and out within like 10 minutes and they check all my fluids and I was done.

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I brought two vehicles in and they were done in a timely and professional manner

I brought two vehicles in and they were done in a timely and professional manner

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The service rep took the time to explain issues caused by the dealership that serviced my vehicle last. Then corrected the issue ...

The service rep took the time to explain issues caused by the dealership that serviced my vehicle last. Then corrected the issues quickly.

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I trust the service is always professionally done. The system of checks and balances you do is why no one can beat or match the ...

I trust the service is always professionally done. The system of checks and balances you do is why no one can beat or match the service level you perform each and every time I come in for an oil change. On this visit the tech recommended that I also change the transmission oil and I was thankful for that. I had been looking to have that service done but I know of no I can trust but you have earned my trust and confidence. Thank you

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Very professional and friendly. Will use the service again

Very professional and friendly. Will use the service again

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Customer service was excellent they were friendly, courteous and knowledgebase.

Customer service was excellent they were friendly, courteous and knowledgebase.

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I'm satisfied, but I think it's a little on the expensive side. I don't like to wait, so I wait for a coupon. If it was cheaper ...

I'm satisfied, but I think it's a little on the expensive side. I don't like to wait, so I wait for a coupon. If it was cheaper there would be a longer line so I'd still complain about that. I want to eventually get my transmission fluid done once it's needed by you guys to see just how long that takes. You guys charge about the same as the dealer but it's a fraction of the time. I'm wondering how you guys deal with having to do more than 1 thing. I'm new as a customer so I'm still going to try you out a few more times

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They have the best customer service , the prices are unbeatable! Always communicate the reason for the prices and the reason for ...

They have the best customer service , the prices are unbeatable! Always communicate the reason for the prices and the reason for needing a certain service.

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I always come to this location for my oil changes. ALWAYS a friendly and professional staff.

I always come to this location for my oil changes. ALWAYS a friendly and professional staff.

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Great Services

Great Services

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This was the best oil change I have ever experienced! The staff was friendly, and very knowledgeable about the job. I have never ...

This was the best oil change I have ever experienced! The staff was friendly, and very knowledgeable about the job. I have never had anyone while getting an oil change explain to me what was going on or the importance of everything going on. I didn't at all feel pressured to add on any additional items, and not to mention I was out of there in less than 15 minutes!

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The representative was very friendly and communicative with me, very professional at his job I even remembered his name Carlos

The representative was very friendly and communicative with me, very professional at his job I even remembered his name Carlos

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The crew is always so nice and knowledgeable...plus a great sense of humor

The crew is always so nice and knowledgeable...plus a great sense of humor

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Upon arrival, Patricias attitude was very peasant. rest of crew was great and nice.

Upon arrival, Patricias attitude was very peasant. rest of crew was great and nice.

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the technician was great and informative!

the technician was great and informative!

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Staff was very personable and made me feel comfortable and informed Your lady who works at this place was very nice

Staff was very personable and made me feel comfortable and informed Your lady who works at this place was very nice

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I continue to return to this same location. I've never been dissatisfied and I've always felt valued as a customer!

I continue to return to this same location. I've never been dissatisfied and I've always felt valued as a customer!

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I have visited other Valvoline locations in the past, and this one gave faster and better service than any other I have been to. ...

I have visited other Valvoline locations in the past, and this one gave faster and better service than any other I have been to. The time of day could have been a factor, but I never see a long line at this particular location. The staff was courteous and knowledgeable, and answered every question I had.

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I was very disappointed with other oil change places. I drove by Valvoline and i felt an instant relief about the quick service.

I was very disappointed with other oil change places. I drove by Valvoline and i felt an instant relief about the quick service.

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They were friendly and outlined what needed to be done on the car, but weren't pushy with selling the extras.

They were friendly and outlined what needed to be done on the car, but weren't pushy with selling the extras.

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The staff provided professional and friendly services. Great customer service.

The staff provided professional and friendly services. Great customer service.

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Very quick service

Very quick service

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Carlos, JR, & the guy in the pit were professional, fast, & accurate. Valvoline San Bernardino is our favorite oil change locati ...

Carlos, JR, & the guy in the pit were professional, fast, & accurate. Valvoline San Bernardino is our favorite oil change location. I like it that I can stay in my car during the oil change!!!!Thanks Valvoline!!!!!

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The lady who assisted me was friendly and helpful.

The lady who assisted me was friendly and helpful.

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QUICK AND EASY FOR MY BUSY LIFE

QUICK AND EASY FOR MY BUSY LIFE

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Fast nice and knowledgeable

Fast nice and knowledgeable

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i like the convenience of stayin g in my car, even though your price is higher than my regular mechanic

i like the convenience of stayin g in my car, even though your price is higher than my regular mechanic

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I went in because my oil was leaking after a recent service (not from valvoline). I explained to them what was going on and they ...

I went in because my oil was leaking after a recent service (not from valvoline). I explained to them what was going on and they checked the leak and fixed the seal which was not fully tightened. They also checked my oil level. They were helpful and I appreciated the care they took even though I did not have the service done by them before. Because of this visit, I will solely be using Valvoline for my oil changes. I have been before and have also had enjoyable experiences during those times. Thank you

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Staff were very proffessional

Staff were very proffessional

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The service was quick and professional, so good that by the time the gentleman got done going over all my car info and check lis ...

The service was quick and professional, so good that by the time the gentleman got done going over all my car info and check list the oil change was done and I was able to pay and head out all in 10mins literally.

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courtesy and professionalism

courtesy and professionalism

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Kinda expensive : 0

Kinda expensive : 0

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Fast. Courteous. Team worked really well together.

Fast. Courteous. Team worked really well together.

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The staff is extremely courteous and friendly. They are not pushy what so ever and only recommend what is obviously needed.

The staff is extremely courteous and friendly. They are not pushy what so ever and only recommend what is obviously needed.

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I’m a returning customer and brought a friend this time.I feel the guys are thorough and I like to be able to just wait in my ca ...

I’m a returning customer and brought a friend this time.I feel the guys are thorough and I like to be able to just wait in my car. I was looking for my coupon and my service rep told me to google it. So I did and found a $15 coupon! Yay, Thanks

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IT IS QUICK AND THOROUGH AND EVERYONE SEEMS VERY NICE.

IT IS QUICK AND THOROUGH AND EVERYONE SEEMS VERY NICE.

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The oil change is very expensive.

The oil change is very expensive.

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Fast and straight to the point.

Fast and straight to the point.

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I go here because it’s fast and they seem to know what they are doing with my subi

I go here because it’s fast and they seem to know what they are doing with my subi

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As a drop-in, I found the service to be professional, quick, and informative. What's not to like?

As a drop-in, I found the service to be professional, quick, and informative. What's not to like?

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I am happy they thoroughly check out the car, make recommendations, but Don't Pressure or Up-sell me. They treat me as an adult.

I am happy they thoroughly check out the car, make recommendations, but Don't Pressure or Up-sell me. They treat me as an adult.

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I’ve never had an issue here. Staff has always been very courteous and informative.

I’ve never had an issue here. Staff has always been very courteous and informative.

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Customer service.

Customer service.

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I've always used your services for all of my vehicles over the years.

I've always used your services for all of my vehicles over the years.

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My experience was flawless. They confidently explained the proceedures and made me feel at ease. Always a great experience. Beca ...

My experience was flawless. They confidently explained the proceedures and made me feel at ease. Always a great experience. Because of tgat i bring my work van here every time

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Quick, friendly, and I didnt Feel like I was Pressured to buy anything

Quick, friendly, and I didnt Feel like I was Pressured to buy anything

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There is no place I'd rather go to get my car services than this Valvoline. The Customer Service is AMAZING! I keep coming back ...

There is no place I'd rather go to get my car services than this Valvoline. The Customer Service is AMAZING! I keep coming back to this place just because of the friendly courteous staff, professional services, and how fast I can get any service done to my car. You can't put a price on someone who treats you this nice.

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No reason

No reason

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The customer service is fantastic. I’ve gone to several different places to get oil changes etc. before becoming a customer with ...

The customer service is fantastic. I’ve gone to several different places to get oil changes etc. before becoming a customer with you guys and no other business can compare. I have never been so satisfied with any other business then Valvoline!

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Staff very knowledgeable, friendly, great service and didn’t try to sell me something that I didn’t need. I’ve been coming here ...

Staff very knowledgeable, friendly, great service and didn’t try to sell me something that I didn’t need. I’ve been coming here a long time.

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Friendly, professional, service

Friendly, professional, service

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the entire experience was fast and professional. I didn't have to wait. The price is a little more than average but I an satisfi ...

the entire experience was fast and professional. I didn't have to wait. The price is a little more than average but I an satisfied.

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I guess if oil changes were less than $100 I would be happier.

I guess if oil changes were less than $100 I would be happier.

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Service was done quick and in professional manner.

Service was done quick and in professional manner.

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Convenience, service knowledge

Convenience, service knowledge

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Good customer service

Good customer service

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always happy

always happy

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The staff was friendly, and very good at explaining everything that was being done. They made recommendations, but weren't push ...

The staff was friendly, and very good at explaining everything that was being done. They made recommendations, but weren't pushy when I decided to wait on certain items. They were fast and efficient. I can probably get a cheaper oil change elsewhere, but I wouldn't trade the convenience of driving up and having the oil changed without having to get out of my car! I love it!!!

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The mechanics we professional and quick

The mechanics we professional and quick

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Everyone was great and very knowledgeable. I felt no pressure at all and they accommodated me with coupons that helped me save m ...

Everyone was great and very knowledgeable. I felt no pressure at all and they accommodated me with coupons that helped me save money.

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Prices have increased for basic ok change. Too pricey

Prices have increased for basic ok change. Too pricey

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the tone in which the manage and attendant spoke just wasn't friendly inviting as i been before those reps were much warmer. The ...

the tone in which the manage and attendant spoke just wasn't friendly inviting as i been before those reps were much warmer. The rep who was helping kept asking the manger questions just didnt seem sure.

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I have been going to this location for awhile now and have always re eived excellent service.

I have been going to this location for awhile now and have always re eived excellent service.

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Satisfied

Satisfied

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The speed of service was convenient to my family, no one wants to drop off their car and pick it up later on their day off. This ...

The speed of service was convenient to my family, no one wants to drop off their car and pick it up later on their day off. This is the second Valvoline ive been to, I could have gone to another drive thru oil change spot but I choose valvoline because the last experience I had was great, and this valvoline turned out to be great too! The pricing was amazing because I went on Veterans Day and they had special but regardless I would say pricing is great speed of service, customer service, and quality of product you are receiving. I also like how they are honest and recommend things the car may need without making you feel pressured to add on to your service.

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They took care of us. They knew what they were doing. My wife and I had a very good experience. I will go for our next oil chang ...

They took care of us. They knew what they were doing. My wife and I had a very good experience. I will go for our next oil change and possibly other services. Thank You

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Efficiency

Efficiency

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The staff was friendly, courteous, and quick. I did not feel like they were trying to sell me a car and the experience was hassl ...

The staff was friendly, courteous, and quick. I did not feel like they were trying to sell me a car and the experience was hassle free.

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Great customer service and quick service. I had no idea it was a “drive thru”

Great customer service and quick service. I had no idea it was a “drive thru”

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I was asked 2ce if I wanted extra services and there are different ppl there every time I go. People with PTSD like things to st ...

I was asked 2ce if I wanted extra services and there are different ppl there every time I go. People with PTSD like things to stay the same

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Quick and thorough

Quick and thorough

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my experience was great, more than I expected, excellent !!! thank you

my experience was great, more than I expected, excellent !!! thank you

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The staff was very friendly and fast. They explained everything and the prices are good. I will definitely come here for my futu ...

The staff was very friendly and fast. They explained everything and the prices are good. I will definitely come here for my future oil change and I will even go for other problems.

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Everyone, as always were extremely friendly and professional.

Everyone, as always were extremely friendly and professional.

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Staff treated my wife with respect and did not try to talk down to her not did she feel pressured to purchase extra services.

Staff treated my wife with respect and did not try to talk down to her not did she feel pressured to purchase extra services.

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Service was good, price for an oil change was a little high

Service was good, price for an oil change was a little high

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I always go to this location. They are always friendly, quick, polite and professional. They don't pressure me to do anything an ...

I always go to this location. They are always friendly, quick, polite and professional. They don't pressure me to do anything and I'm out nice and fast.

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It was a normal every time visit. Nothing extraordinary & the only reason I wouldn't suggest or return to this specific valvolin ...

It was a normal every time visit. Nothing extraordinary & the only reason I wouldn't suggest or return to this specific valvoline is because it's very very out of my way lol

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Highly satisfied requires employees to go above and beyond to help a customer. There was no need to go above and beyond, but th ...

Highly satisfied requires employees to go above and beyond to help a customer. There was no need to go above and beyond, but the employees were knowledgeable and courteous as I expected causing me to feel satisfied.

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Everything about this place was amazing. I didn’t feel pressured to do anything and the staff were extremely nice, respectful an ...

Everything about this place was amazing. I didn’t feel pressured to do anything and the staff were extremely nice, respectful and informative. They all worked well as a team to get things done in a timely manner.

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The employees were quick, thorough, and very friendly. I love that i feel confident with my car performance when i leave there

The employees were quick, thorough, and very friendly. I love that i feel confident with my car performance when i leave there

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My family and I only use this location for all of our maintenance. We appreciate the manager's knowledge, politeness and effici ...

My family and I only use this location for all of our maintenance. We appreciate the manager's knowledge, politeness and efficiency. Although we have many choices in our area, we would rather drive to this location because we trust them.

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Friendly and knowledgeable workers

Friendly and knowledgeable workers

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Fast, friendly, efficient.

Fast, friendly, efficient.

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The representatives that helped me were extremely courteous and respectful. They took the time to check my car and got me out ri ...

The representatives that helped me were extremely courteous and respectful. They took the time to check my car and got me out right away. I was extremely surprised and relieved that I was able to take my car in without an appointment, after work, and not have to wait a long time to get my car serviced. I will definitely be returning.

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Awesome experience every time I get an oil change. Very, kind, professional service. With safety in mind for both employees and ...

Awesome experience every time I get an oil change. Very, kind, professional service. With safety in mind for both employees and customers.

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Great service

Great service

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It was quick, and they had great customer service

It was quick, and they had great customer service

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Everything went smooth. Quick service! Helpful info on what I need to do for my car but no pressure to do it.

Everything went smooth. Quick service! Helpful info on what I need to do for my car but no pressure to do it.

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The gentleman was very knowledgeable on products. Very trustworthy as well and had a very genuine attitude. Explained everything ...

The gentleman was very knowledgeable on products. Very trustworthy as well and had a very genuine attitude. Explained everything to the end and was clear with pricing. The staff was very friendly.

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Ben is awesome ! Great customer service and knowledge!

Ben is awesome ! Great customer service and knowledge!

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Bilingual services

Bilingual services

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Quick and convenient just how it should be

Quick and convenient just how it should be

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They were fast and highly efficient.

They were fast and highly efficient.

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The techs were knowledgeable and very nice. It's like my car was in and out. I was still waiting to be seated at IHOP when I loo ...

The techs were knowledgeable and very nice. It's like my car was in and out. I was still waiting to be seated at IHOP when I looked out their window and saw that my car was parked in a parking space waiting for me! Great job!!

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I drove right in, i had 20 minutes to be somewhere else. I was so impressed with the teamwork. They were professional, honest,an ...

I drove right in, i had 20 minutes to be somewhere else. I was so impressed with the teamwork. They were professional, honest,and very friendly. I was out of there on time, they did more than an oil change. Very very pleased.

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Staff was professional and friendly.

Staff was professional and friendly.

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knowledgeable staff and they were accommodating and informative. alerted me to small leaks i did not know about in my transmissi ...

knowledgeable staff and they were accommodating and informative. alerted me to small leaks i did not know about in my transmission and oil

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Great efficient quality products and service

Great efficient quality products and service

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I was very happy with my experience because they let me know I needed a new tire. My tire was showing the thread and looked like ...

I was very happy with my experience because they let me know I needed a new tire. My tire was showing the thread and looked like it was going to burst any minute. They were very concerned about it and took a picture of my tire so that I can see. They also recommend how to go about on replacing the tire and why I should get 3 instead of one tire so I don't mess up the suspension. They were very knowledgeable and courteous . I felt like they really cared about my safety.

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Quick service and friendly workers

Quick service and friendly workers

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Work done quickly and well

Work done quickly and well

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There fast and friendly service and they speak very clearly when speaking to one another so they don't have to repeat themselves ...

There fast and friendly service and they speak very clearly when speaking to one another so they don't have to repeat themselves. I don't get hassled to buy anything and they give me a list of things that will need service later on down the line. I have 2 cars that I take there, I like the service that I get and I don't have to get off my car, thank god for that cause I have 2 grandkids that like to run around and get into everything lol so thank you for the great service!! =)

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Staff were really friendly and answered all questions I had.

Staff were really friendly and answered all questions I had.

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No waiting. Actual oil change within 15 minutes as advertised. Service was prompt and professional.

No waiting. Actual oil change within 15 minutes as advertised. Service was prompt and professional.

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It's very refreshing to recieve excellent customer service. This location has very respectful and professional employees and I f ...

It's very refreshing to recieve excellent customer service. This location has very respectful and professional employees and I feel that they were attentive and competent.

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I'm highly satisfied because the staff was friendly and quick as possible. And the prices were amazing!

I'm highly satisfied because the staff was friendly and quick as possible. And the prices were amazing!

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Everyone was very professional and clean. Everyone was friendly.

Everyone was very professional and clean. Everyone was friendly.

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Employees were very informative and I was in an out very quickly. It's the exact type of service I was looking for!

Employees were very informative and I was in an out very quickly. It's the exact type of service I was looking for!

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The staff were friendly and knowledgeable about what needed to be done

The staff were friendly and knowledgeable about what needed to be done

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Fast service, prices are a little high, but the quick service is worth coming back

Fast service, prices are a little high, but the quick service is worth coming back

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communication is key with your employees and it looks great when they work as a team.

communication is key with your employees and it looks great when they work as a team.

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Everything went smoothly. I was in and out and the techs were extremely nice.

Everything went smoothly. I was in and out and the techs were extremely nice.

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Advertised as fifteen minute oil change and it only took nine minutes!

Advertised as fifteen minute oil change and it only took nine minutes!

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