San Clemente

I like the system built in to the service. I feel nothing is missed because each time I come to Valvoline, the service people do ...

I like the system built in to the service. I feel nothing is missed because each time I come to Valvoline, the service people do things the same way.

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I just relocated from Montana to California. Didn’t know where to have my car oil change. My daughter recommended me to your p ...

I just relocated from Montana to California. Didn’t know where to have my car oil change. My daughter recommended me to your place. I will not go anywhere else for my oil change service. Outstanding customer service. They explained to me what they’re doing. My tired needed more air and they took care of it. Trustworthy and affordable prices. I am very happy with my visit. See you next visit.

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Quick service. Friendly and knowledgeable technician.

Quick service. Friendly and knowledgeable technician.

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The staff was friendly, efficient, courteous and knowledgeable.

The staff was friendly, efficient, courteous and knowledgeable.

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I always have great customer service.

I always have great customer service.

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My daughter recommended. Overall, very professional, fast and thorough

My daughter recommended. Overall, very professional, fast and thorough

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Quick, no pressure, nice 20% coupon made service competitive.

Quick, no pressure, nice 20% coupon made service competitive.

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Excellent service. Manager was able to change an in-cabin filter no one has been able to change for years. He was able to beca ...

Excellent service. Manager was able to change an in-cabin filter no one has been able to change for years. He was able to because he simply knew how to do it.

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I get my oil changed every 3K miles and follow the sticker they put in the window. When I went in for the service they told me w ...

I get my oil changed every 3K miles and follow the sticker they put in the window. When I went in for the service they told me with the type of oil I use I could go up to 5K miles. That was the first time I was told that at Valvoline. The service rep was extremely helpful.

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Speed and ease

Speed and ease

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Great job. Great people

Great job. Great people

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Quick service with employees that were efficient and through

Quick service with employees that were efficient and through

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Plain and simple THEY WERE AWESOME!

Plain and simple THEY WERE AWESOME!

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every procedure went well; it was done in efficiently and quickly

every procedure went well; it was done in efficiently and quickly

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Great crew

Great crew

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Quick service. Place was busy and still service was completed very quick.

Quick service. Place was busy and still service was completed very quick.

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Quick professional oil change and checks on filters, lights, tire pressure, and recommendations on upcoming service based on car ...

Quick professional oil change and checks on filters, lights, tire pressure, and recommendations on upcoming service based on car model and year. Friendly and open staff, solid software system and procedures that create trustworthy and open honest service. With profile history of one's car and service history on screen, this also offers personalized service needed. no brainer choice for consumers.

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Always quick and easy here.

Always quick and easy here.

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It was so easy and the advisor didn’t try to upsell me on anything. I drive a lot and get frequent oil changes, but i also stay ...

It was so easy and the advisor didn’t try to upsell me on anything. I drive a lot and get frequent oil changes, but i also stay on top of all the things my car needs for maintenance and therefore know what i need and what i don’t. Not being pressured into buying other services is much appreciated!

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The service was fast and efficient. I was in and out in under 20 minutes. They tell you everything they are doing as they go

The service was fast and efficient. I was in and out in under 20 minutes. They tell you everything they are doing as they go

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Very friendly and courteous staff great service

Very friendly and courteous staff great service

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I have worked in the automotive industry for a manufacturer for over 26 years. Transmission flushes are not usually needed, and ...

I have worked in the automotive industry for a manufacturer for over 26 years. Transmission flushes are not usually needed, and selling unneeded fluid exchanges is a major cause of dissatisfaction in the industry, both at the dealer and IRF level.

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Well now that I have been to other places for Oil changes" I don't get charge for the rotation of my tires or adding other flui ...

Well now that I have been to other places for Oil changes" I don't get charge for the rotation of my tires or adding other fluids (windshield).

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always quick,professional service

always quick,professional service

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Justin (?) was very professional, knowledgeable and friendly. The service was quick and efficient.

Justin (?) was very professional, knowledgeable and friendly. The service was quick and efficient.

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Every time I have brought my vehicle in, I have received nothing but professionalism and courtesy from the staff. Even when I ha ...

Every time I have brought my vehicle in, I have received nothing but professionalism and courtesy from the staff. Even when I have rejected additional services, the staff is just as friendly as before. I only go to this location - even though there is one just over a mile from my house and this one is over 15 miles away.

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Service person (a woman) was very friendly and professioanl. She made me feel at ease and was highly efficient and thorough. I ...

Service person (a woman) was very friendly and professioanl. She made me feel at ease and was highly efficient and thorough. I liked her alot and will continure to visit this facility.

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Speed, efficiency, courtesy, price, location all very good.

Speed, efficiency, courtesy, price, location all very good.

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The crew was fast, efficient and friendly and my car is running well

The crew was fast, efficient and friendly and my car is running well

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Knowledgeable and friendly staff, prompt service, convenient location

Knowledgeable and friendly staff, prompt service, convenient location

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Fast friendly service, every time.

Fast friendly service, every time.

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Clean & looked like a well kept facility. Efficient , polite staff . Explained things in such away that I could understand ,such ...

Clean & looked like a well kept facility. Efficient , polite staff . Explained things in such away that I could understand ,such as showing me the battery test results which clearly showed I needed a new Battery . Helping me feel comfortable to the decision to have them install & purchase a new one . Same thing when they showed me the filters .

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Great people, great service and super quick.

Great people, great service and super quick.

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The staff was very helpful and knowledgeable

The staff was very helpful and knowledgeable

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Not quite as bad as it used to be, but the sales pitch for overpriced and unnecessary extras is always annoying.

Not quite as bad as it used to be, but the sales pitch for overpriced and unnecessary extras is always annoying.

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Great service!

Great service!

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Quickest most pleasant oil change experience

Quickest most pleasant oil change experience

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It was all good!!

It was all good!!

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It was fast and they didn't jerk me around with upgrades.

It was fast and they didn't jerk me around with upgrades.

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The technicians were very fast and knowledgeable also helpful with the vehicle

The technicians were very fast and knowledgeable also helpful with the vehicle

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Price to high

Price to high

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The service is so fast and the staff is extremely courteous and friendly. I have used this service multiple times before and eve ...

The service is so fast and the staff is extremely courteous and friendly. I have used this service multiple times before and every time I leave very satisfied with my service.

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all good but a bit expensive for a simple oil change

all good but a bit expensive for a simple oil change

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The staff is always friendly and courteous. Although they may recommend extra services, they are not pushy about it. I'm always ...

The staff is always friendly and courteous. Although they may recommend extra services, they are not pushy about it. I'm always in and out within 15-20 mins. I'll never go anywhere else!

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The individuals that worked on my car were knowledgeable and very good at sharing that knowledge so I felt like I was making an ...

The individuals that worked on my car were knowledgeable and very good at sharing that knowledge so I felt like I was making an informed decision. They did not pressure services but rather advised. They worked diligently and informed me at any decision point of the options. They were all experts in their craft and performed as such.

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Got in quickly. Team was friendly and efficient.

Got in quickly. Team was friendly and efficient.

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In and out in ten minutes.Used the 15% off coupon.

In and out in ten minutes.Used the 15% off coupon.

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The representative was extremely friendly and helpful, didn’t push anything too hard. He even suggested the cheaper oil change. ...

The representative was extremely friendly and helpful, didn’t push anything too hard. He even suggested the cheaper oil change. He was nice when I wasn’t sure about the extra services and told me which ones they were so I could do a little research on my own. There were a couple cute workers too, so that made it easier... very fast service, i didn’t even have to wait to pull in. Will be coming back as long as the price stays competitive.

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Everyone on the staff was welcoming, courteous and explained things very well

Everyone on the staff was welcoming, courteous and explained things very well

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Friendly staff at this particular site. Extremely Scary staff member at your Doheny Site.

Friendly staff at this particular site. Extremely Scary staff member at your Doheny Site.

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no complaints

no complaints

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Very quick and efficient service

Very quick and efficient service

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Great Manager, Good job from my technician " James " !

Great Manager, Good job from my technician " James " !

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Always thorough and quick.

Always thorough and quick.

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Amazing and quick service. All employees were very kind and patient. Especially with all the questions I had. Thank you!

Amazing and quick service. All employees were very kind and patient. Especially with all the questions I had. Thank you!

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Staff was professional, courteous, knowledgeable and thorough.Honestly, they always are that’s why I alway come back.Keep up the ...

Staff was professional, courteous, knowledgeable and thorough.Honestly, they always are that’s why I alway come back.Keep up the good work.

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Just routine

Just routine

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Friendly service, quick and easy, never had to exit my vehicle

Friendly service, quick and easy, never had to exit my vehicle

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fast courteous professional

fast courteous professional

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Staff was fast and friendly. "Team " effort to perform safety check (lights, tires etc.) with my participation in an excellent m ...

Staff was fast and friendly. "Team " effort to perform safety check (lights, tires etc.) with my participation in an excellent method to gain my trust.

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I’ve been to a few Valvoline’s all over but this was my first time at this location. My favorite one now. I felt the guys were h ...

I’ve been to a few Valvoline’s all over but this was my first time at this location. My favorite one now. I felt the guys were honest with their recommendations which I appreciate because I don’t have the money to spend on unnecessary things. Overall friendly great customer service. Thank you!

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Friendly, fast, efficient service plus they let me use a coupon twice as I brought 2 cars to in that day.

Friendly, fast, efficient service plus they let me use a coupon twice as I brought 2 cars to in that day.

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I noticed on the invoice on the techs computer it was noted that there was a small oil leak, yet nobody informed me at all. I v ...

I noticed on the invoice on the techs computer it was noted that there was a small oil leak, yet nobody informed me at all. I very well could have read that incorrectly or maybe it was an old note, still a bit concerning. Overall it’s a great place and I will return.

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Fast, easy to get to, don’t try to sell everything, and very nice

Fast, easy to get to, don’t try to sell everything, and very nice

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I was in and out so quickly that I wasn't sure it was actually completed.Very professional staff.

I was in and out so quickly that I wasn't sure it was actually completed.Very professional staff.

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I always receive great ~ knowledgeable ~ polite and fabulous undivided attention from the moment I arrive with my vehicle ~ unti ...

I always receive great ~ knowledgeable ~ polite and fabulous undivided attention from the moment I arrive with my vehicle ~ until my service is completed. One of the best fines ever when I ran across Valvoline years ago!! I share with others often about my positive experience!!!Thank you Valvoline!!!

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People were friendly and no pressure for additional services.

People were friendly and no pressure for additional services.

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I been going to the San Clemente Location, because of the great and friendly service. They do a wonderful job and never had any ...

I been going to the San Clemente Location, because of the great and friendly service. They do a wonderful job and never had any issues.

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The full synthetic priceing is a bit high

The full synthetic priceing is a bit high

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Felt pressured to buy more service

Felt pressured to buy more service

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Por su servicio y el tiempo que brindan para checar mi carro

Por su servicio y el tiempo que brindan para checar mi carro

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So quick and efficient. Also they put in a oil additive for me that I purchased elsewhere.

So quick and efficient. Also they put in a oil additive for me that I purchased elsewhere.

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The guys usually reset my oil life indicator back to 100% and this time they forgot so I am having to figure it out. Just the li ...

The guys usually reset my oil life indicator back to 100% and this time they forgot so I am having to figure it out. Just the little things between highly satisfied and satisfied.

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Price is way to high for 10.4 quarts of oil. That’s not competitive pricing. That was very exspensive.

Price is way to high for 10.4 quarts of oil. That’s not competitive pricing. That was very exspensive.

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For all the reasons I checked "highly satisfied" on this survey. The guys were friendly, knowledgeable, efficient and didn't foo ...

For all the reasons I checked "highly satisfied" on this survey. The guys were friendly, knowledgeable, efficient and didn't fool around which made me feel like I was in the right place. I've been using Valvoline for years at this same location and have no reason to switch.

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I was not advised of the charge for the oil change. It was higher than I expected

I was not advised of the charge for the oil change. It was higher than I expected

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Quick service, very thorough.

Quick service, very thorough.

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Staff was friendly, fast, and efficient. I usually dread getting an oil change as it’s lengthy and I have two young children. Va ...

Staff was friendly, fast, and efficient. I usually dread getting an oil change as it’s lengthy and I have two young children. Valvoline changed my opinion about the process.

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Great service and how quick it was

Great service and how quick it was

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All the Gentlemen helping we were very friendly and knowledgeable. The worked quickly for my oil change and offered tire rotati ...

All the Gentlemen helping we were very friendly and knowledgeable. The worked quickly for my oil change and offered tire rotation, which I greatly needed. I will definitely come back to this location and drive the 60 miles to do so.

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I got exactly what I was looking for, but nothing about the service stood out as highly satisfying. This valvoline was the same ...

I got exactly what I was looking for, but nothing about the service stood out as highly satisfying. This valvoline was the same as others that I have been to and is perfectly fine.

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Good service quick

Good service quick

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I always compare cost at Valvoline with changing the oil myself as I used to.

I always compare cost at Valvoline with changing the oil myself as I used to.

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The service that I receive is customer service oriented, clean, thorough and friendly.

The service that I receive is customer service oriented, clean, thorough and friendly.

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All of the above answers in this survey indicates how satisfied I am

All of the above answers in this survey indicates how satisfied I am

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Too much up selling

Too much up selling

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Staff were courteous, respectful and professional in their performance. They seemed knowledgeable about the needs of my vehicle ...

Staff were courteous, respectful and professional in their performance. They seemed knowledgeable about the needs of my vehicle without being overly persuasive about presenting new equipment items. I have visited this site before and received the same level of service.

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I had a marine veteran help and he understood the stress my family has been under, as we are a military family. They were so fas ...

I had a marine veteran help and he understood the stress my family has been under, as we are a military family. They were so fast and efficient, and knew I had twin babies in the car that were getting fussy. I don’t know how I’d get car maintained done if it wasn’t for Valvoline. Also, the coupons or military discount make it affordable. Thank you so much

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I love that I was given recommendations of what to have done on my car, but not an ounce of pressure to do it right then and the ...

I love that I was given recommendations of what to have done on my car, but not an ounce of pressure to do it right then and there. They just informed me on what they suggested and why and then left it totally up to me. That is probably the thing I love most about Valvoline is the honesty. The shop I used to go to once tried to charge me $1000 for an AC fix that I ended up fixing myself with a $6 part. I don’t feel like that would ever happen here at Valvoline. You guys are awesome thank you!

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Always a great experience at the pico location.

Always a great experience at the pico location.

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It’s an oil change. I was satisfied I can definitely get a cheaper service somewhere else. Air filter needed replacement for 25. ...

It’s an oil change. I was satisfied I can definitely get a cheaper service somewhere else. Air filter needed replacement for 25.00. I can get a fram filter for 12.00 so I think the mark up is high. Having my own service business I realize you have to make a profit but the mark up on filters is a bit high

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The young man that handled the process

The young man that handled the process

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Good staff

Good staff

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It felt as if I were in the pits at nascar. It was very quick they got me in and out all while provideding friendly and quality ...

It felt as if I were in the pits at nascar. It was very quick they got me in and out all while provideding friendly and quality service

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all was good thanks

all was good thanks

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Pricing was too high for a simple oil change. Did not include tire tread check.Recommendations for tire rotation given based on ...

Pricing was too high for a simple oil change. Did not include tire tread check.Recommendations for tire rotation given based on car model and mileage instead of my specific vehicleForgot to reset oil change warning light

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I dealt with 3 different men during the visit and all were clean, helpful, intelligent and respectful.

I dealt with 3 different men during the visit and all were clean, helpful, intelligent and respectful.

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It was fast and efficient, I think the price for the service was fair

It was fast and efficient, I think the price for the service was fair

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Reliable and quality work. What more could someone ask for.

Reliable and quality work. What more could someone ask for.

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They where very fast, professional, and thorough!

They where very fast, professional, and thorough!

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I own the Always Inn Bed & Breakfast in downtown San Clemente and have been bringing my automobiles to this Valvoline for years. ...

I own the Always Inn Bed & Breakfast in downtown San Clemente and have been bringing my automobiles to this Valvoline for years. Highly recommend it to my friends, neighbors and guests.

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I like the convenience of this location. There was a steady crew working there that I got to know and trust and they knew my ca ...

I like the convenience of this location. There was a steady crew working there that I got to know and trust and they knew my car. There been a few personnel changes and I'm feeling out the new crew. They seem to be ok. I'll see if they are the same team when I return for oil change.

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I was only camper in the shop..nice to have tires checked also headlights, turn lights, front and rear, incl back up lights..rad ...

I was only camper in the shop..nice to have tires checked also headlights, turn lights, front and rear, incl back up lights..radiator checked for water, trans checked, and all the other stuff you guys do...

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Very proffessional and knowledgeable

Very proffessional and knowledgeable

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quick and efficient

quick and efficient

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the men helping me were nice and i believe were honest. this has been my second time at this valvoline, and both times were good ...

the men helping me were nice and i believe were honest. this has been my second time at this valvoline, and both times were good experiences.

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The person who administered my oil change was very condescending and it was an entirely bad experience. Of course it is always u ...

The person who administered my oil change was very condescending and it was an entirely bad experience. Of course it is always uncomfortable having any kind of car repair or maintenance as a woman, but this person in particular treated me like a child. Amongst other things, he told me I should get my air filter changed when it was basically new already, so I politely declined. When he handed me my invoice he told me he didn’t tell me about the other services they offer because I “didn’t seem interested” but that “I may suddenly be interested when I’m broken down on the side of the road.” Then when I asked for him to turn off the maintenance required light, he gave me a lecture about how “the magic genie light is important and I shouldn’t ignore it or bad things will happen. It’s not like an Instagram like button.” I have gone to valvoline to get my oil change many times before and never had such a patronizing experience. All I’m asking for is to be treated fairly when I get my oil changed.

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Quick and friendly service.

Quick and friendly service.

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It was fast. They checked all of my tire pressures which was great. I normally change my own oil and it costs me around $30. I d ...

It was fast. They checked all of my tire pressures which was great. I normally change my own oil and it costs me around $30. I didnt mind paying $49 because it was so convenient. I loved how they shower me my dipstick after they were done.

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I usually use the car’s dealership because I know I’ll get a thorough inspection. You were just as thorough without the wait. Th ...

I usually use the car’s dealership because I know I’ll get a thorough inspection. You were just as thorough without the wait. Thanks!

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Always quick, efficient, and great will follow up maintenance recommendations.

Always quick, efficient, and great will follow up maintenance recommendations.

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Very efficient, courteous and not pushy to sell.

Very efficient, courteous and not pushy to sell.

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I told them at the start that I didn't want an air filter so that saved the guy trying to sell me an 8 dollar air filter for 30 ...

I told them at the start that I didn't want an air filter so that saved the guy trying to sell me an 8 dollar air filter for 30 dollars.

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they did a good job!

they did a good job!

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Usually, the tech is friendly and explains everything clearly. This time, I felt like cattle while the tech just went through th ...

Usually, the tech is friendly and explains everything clearly. This time, I felt like cattle while the tech just went through the motions. I did not like how tossed part of the engine cover onto my fender, and he recklessly removed the round clips to remove panels. He told me the charges, but did not show me the invoice this time.

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It was fast. I did not have to get out of the car. The staff was friendly and courteous.

It was fast. I did not have to get out of the car. The staff was friendly and courteous.

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Provided the needed transmission oil change in a timely and professional manner.

Provided the needed transmission oil change in a timely and professional manner.

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Your team did a great job of getting my oil changed and tires rotated in a speedy manner.

Your team did a great job of getting my oil changed and tires rotated in a speedy manner.

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The service representative was great and everything happened very quickly. I would be more likely to visit this particular locat ...

The service representative was great and everything happened very quickly. I would be more likely to visit this particular location in the future if it was closer to where I live.

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In and out very quickly.

In and out very quickly.

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I am always very satisfied with the service I receive, but this visit went particularly well. The technicians listened to me and ...

I am always very satisfied with the service I receive, but this visit went particularly well. The technicians listened to me and helped solve my chronic windshield wiper problem, that others have been unsuccessful with.

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Expensive compared to other companies who do the exact same type of service.

Expensive compared to other companies who do the exact same type of service.

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I've had my oil changed at this Valvoline location since i moved to the area 5 years ago and I have always had good service. The ...

I've had my oil changed at this Valvoline location since i moved to the area 5 years ago and I have always had good service. The employees have good attitudes, they don't treat you like you're stupid when you aren't familiar with something and when they recommend services I do not feel pressured. I also appreciate that I always get a coupon, so I get some sort of discount on my service.

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The only thing that is not highly satisfying is the cost of the visit.

The only thing that is not highly satisfying is the cost of the visit.

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excellent

excellent

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The crew were respectful and polite. They made sure I understood what was happening and what I needed. I appreciate that as some ...

The crew were respectful and polite. They made sure I understood what was happening and what I needed. I appreciate that as someone who isn’t as familiar with cars.

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great customer service, very fast service

great customer service, very fast service

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'Twas all that one should expect, they did their job efficiently and timely.

'Twas all that one should expect, they did their job efficiently and timely.

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I had to wait to be helped, it wasn’t something I was upset about, but it wasn’t instant. Overall I am satisfied.

I had to wait to be helped, it wasn’t something I was upset about, but it wasn’t instant. Overall I am satisfied.

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Staff was very informative and helpful. Extremely knowledgeable and friendly.

Staff was very informative and helpful. Extremely knowledgeable and friendly.

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Very quick and professional

Very quick and professional

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I will only go to Valvoline! San Clemente is my favorite, but all are great service.

I will only go to Valvoline! San Clemente is my favorite, but all are great service.

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Fast and efficient. good quality product

Fast and efficient. good quality product

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First time, pulled right in. Staff communicated clearly overall excellent

First time, pulled right in. Staff communicated clearly overall excellent

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Always quickly taken care of and the staff is very friendly, but get their jobs done.

Always quickly taken care of and the staff is very friendly, but get their jobs done.

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I called before arriving and was quoted a price that the people at the station said they could not give me. They explained tha ...

I called before arriving and was quoted a price that the people at the station said they could not give me. They explained that the call had gone to some service center and not to that local shop. So that was disappointing. I was not in the mood to argue but it was very misleading.

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The Assistant Manager, Savannah, took charge of the process from waving me into the dock, to waving me out as I left. She was v ...

The Assistant Manager, Savannah, took charge of the process from waving me into the dock, to waving me out as I left. She was very friendly, communicated quite well with her co-workers, showed me the various choices for oil type and explained her recommendations for future services (which I declined during my visit due to time constraints that day). After it was determined that one of my break lights was out, Savannah pointed out to her coworkers that it was a little more difficult to access and that extra care should be taken. (The light was part of the rear trunk area.) All the technicians worked quickly and I was out of there in a relatively short amount of time. I will definitely be returning for my next oil change and I will also be attending to the recommendations Savannah made at that time. It was a great experience overall. Thank you.

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Fast and friendly. I’ve had many services there before and I’d go back.

Fast and friendly. I’ve had many services there before and I’d go back.

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quick easy and fairly priced

quick easy and fairly priced

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Fast. Knowledgeable staff. No pressure but offered additional services.

Fast. Knowledgeable staff. No pressure but offered additional services.

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Very nice people

Very nice people

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It was quick.

It was quick.

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I didn’t have to wait, I was immediately taken in for service. Everyone was very polite & efficient & finished the job in recor ...

I didn’t have to wait, I was immediately taken in for service. Everyone was very polite & efficient & finished the job in record time. I will continue to come to this Valvoline for future services.

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Friendly crew. No pressure to purchase additional items or services. And, I liked the 20% Labor Day savings promotion!

Friendly crew. No pressure to purchase additional items or services. And, I liked the 20% Labor Day savings promotion!

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This complaint is only about price. The service and professionalism of the technicians are always excellent. I got a 20% off ...

This complaint is only about price. The service and professionalism of the technicians are always excellent. I got a 20% off coupon and still ended paying the same price I paid the last time. I got home and did a quick survey of local businesses offering the same type, synthetic oil change and found a couple that were at least 40% less than your regular price. It seems that you inflate your prices then offer a 20% discount which ends up being more than other companies offer. I will be taking my business elsewhere and save over Valvoline.

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As always, the techs were friendly & proffesional.

As always, the techs were friendly & proffesional.

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friendly, quick and efficient. great as always!

friendly, quick and efficient. great as always!

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No chairs in the waiting room.Cost could be lower compared to other options.

No chairs in the waiting room.Cost could be lower compared to other options.

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Have been going here for years. Always efficient and thorough. Very convenient for oil change and tire rotation.

Have been going here for years. Always efficient and thorough. Very convenient for oil change and tire rotation.

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Perfect 👌

Perfect 👌

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I liked that I did not have to wait 2 hours for a simple oil change. When I called to get pricing, the operator offered a coupo ...

I liked that I did not have to wait 2 hours for a simple oil change. When I called to get pricing, the operator offered a coupon which helped me decide to use Valvoline. I had a very bad past experience before at another Valvoline store, but I decided to try once more since it was close by and it was for my parents car. It worked out very nicely this time.

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Excellent service, very quick. The gentleman that helped me was Robert, he was very respectful and knowledgeable.

Excellent service, very quick. The gentleman that helped me was Robert, he was very respectful and knowledgeable.

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They were quick and we did not have to wait at all.

They were quick and we did not have to wait at all.

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I am writing in regards to my visit prior to the one in question. I never received a survey for my visit of July 16th. I was ver ...

I am writing in regards to my visit prior to the one in question. I never received a survey for my visit of July 16th. I was very dissatisfied with the young lady did the initial intake of my mileage. She jumped in front of my vehicle and over the pit while I was being guided and moving forward towards the guide. She told me to stop where I was. I could have ran her over. I was in disbelief that that happened. The person that was guiding me advised her that there was still room and I still had to move forward. She then asked me what my mileage was since my display lights were out and mileage was not on display. I told her it was less than what she wrote on the record.Im still in disbelief that she jumped in front of my vehicle as I was being guided over the pit.

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Always friendly and know what their doing.

Always friendly and know what their doing.

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I like these guys

I like these guys

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The people that work there were friendly, courteous, knowledgeable, as they always are every time I go there. I highly recomme ...

The people that work there were friendly, courteous, knowledgeable, as they always are every time I go there. I highly recommend

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Customer service was great and was in and out within only ten minutes.

Customer service was great and was in and out within only ten minutes.

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Excellent service by all of the technicians

Excellent service by all of the technicians

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Great service quick in and out

Great service quick in and out

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You guys are awesome! Quickest oil change ever. Reasonably priced. I also love how they walked me through each step of the way a ...

You guys are awesome! Quickest oil change ever. Reasonably priced. I also love how they walked me through each step of the way and that they explained each thing they were doing. Thank you and I will be coming back!

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Professional

Professional

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Quick, friendly service - great staff!

Quick, friendly service - great staff!

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Everyone working on my car had a sense of urgency. I had kids in the car and even they were enjoying the time we were there. It ...

Everyone working on my car had a sense of urgency. I had kids in the car and even they were enjoying the time we were there. It felt like a nascar show

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Great crew. Very friendly.

Great crew. Very friendly.

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Courteous knowledgeable crew that cared about satisfying the customer, ME!!!

Courteous knowledgeable crew that cared about satisfying the customer, ME!!!

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this last time was awesome! It was a fast service! I was in and out with no hassle.

this last time was awesome! It was a fast service! I was in and out with no hassle.

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Great service! Was happy to NOT see the rude mouthy girl who swears non stop and works down below.

Great service! Was happy to NOT see the rude mouthy girl who swears non stop and works down below.

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Friendly staff and only small recommendations on top of the oil change.

Friendly staff and only small recommendations on top of the oil change.

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Fast and efficient!

Fast and efficient!

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The staff is very friendly, professional &efficient

The staff is very friendly, professional &efficient

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Every time I go there, I’m dealt with in a highly professional way and always impressed by their teamwork, efficiency and quickn ...

Every time I go there, I’m dealt with in a highly professional way and always impressed by their teamwork, efficiency and quickness.

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Great service

Great service

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Manager who helped me was knowledgeable and was not pushy about extra services. He seemed like he really wanted to help me get c ...

Manager who helped me was knowledgeable and was not pushy about extra services. He seemed like he really wanted to help me get car professionally serviced and save time and money. My experience was good.

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Quick and friendly service, best place to get oil changed!!

Quick and friendly service, best place to get oil changed!!

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The service center did not carry the specific oil weight that was recommended by my manufacturer. It was odd sitting in my car ...

The service center did not carry the specific oil weight that was recommended by my manufacturer. It was odd sitting in my car while it was being worked on.

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Service was fast and did a full check of my vehicle. Highly recommend this service to anyone.

Service was fast and did a full check of my vehicle. Highly recommend this service to anyone.

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Service is great! Workers are polite and professional. I dont Have to haul my 4 children out of the vehicle for an oil change. ...

Service is great! Workers are polite and professional. I dont Have to haul my 4 children out of the vehicle for an oil change. Makes me a happy momma.

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Friendly, efficient staff. No wait time.

Friendly, efficient staff. No wait time.

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Quick service very professional

Quick service very professional

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Always highly satisfied when going there! Staff is courteous, friendly, professional, and knowledgeable. They try to tell me wha ...

Always highly satisfied when going there! Staff is courteous, friendly, professional, and knowledgeable. They try to tell me what my vecihle needs based on the miles and manufacture's service needs. San Clemente shop ROCKS!! Keep up the great work!

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The service was fast, courteous, and professional. I felt that I was given clear information about my vehicle and services offer ...

The service was fast, courteous, and professional. I felt that I was given clear information about my vehicle and services offered without being pressured to make any purchases beyond the scope of my visit.

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The staff was amazing! Explained everything they were doing...did t try to sell me on things I didn’t need for the car. They wer ...

The staff was amazing! Explained everything they were doing...did t try to sell me on things I didn’t need for the car. They were extremely professional!

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All the exta Suff that was checked out 😎

All the exta Suff that was checked out 😎

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The staff was friendly, timely, efficient, and answered my questions.

The staff was friendly, timely, efficient, and answered my questions.

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John A. waited on us and was very polite and knowledgeable.

John A. waited on us and was very polite and knowledgeable.

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justin at the location off of Pico in San Clemente was extremely helpful and thorough throught my entire visit. 100% satisfied

justin at the location off of Pico in San Clemente was extremely helpful and thorough throught my entire visit. 100% satisfied

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The staff was knowledgeable and extremely courteous and helpful.. They listened and answered any questions while being coached i ...

The staff was knowledgeable and extremely courteous and helpful.. They listened and answered any questions while being coached instead of dodging questions that helped me understand what needed to be done to my car. They made you feel in control instead of being at the mercy of the mechanics knowledge.

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The facility, staff, service is very professional and that is very hard to find in this industry. I have been coming to this fac ...

The facility, staff, service is very professional and that is very hard to find in this industry. I have been coming to this facility for years and will continue to be a patron.

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outstanding service in all respects and Vinh who handled my order was outstanding. Very courteous.

outstanding service in all respects and Vinh who handled my order was outstanding. Very courteous.

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The employees were knowledgeable and courteous and professional

The employees were knowledgeable and courteous and professional

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I didn’t have to wait in line and was in and out very quickly.

I didn’t have to wait in line and was in and out very quickly.

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Cheaper at Wal-Mart

Cheaper at Wal-Mart

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quick service. In and out.

quick service. In and out.

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All of the above!

All of the above!

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Nice people

Nice people

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Quick and efficient. I need a copy of my receipt emailed to me though.

Quick and efficient. I need a copy of my receipt emailed to me though.

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Because it is fast and they always give you information about your car needs and the people are great.

Because it is fast and they always give you information about your car needs and the people are great.

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Quick and easy

Quick and easy

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Terrific, courteous service

Terrific, courteous service

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Came in at 5:45 on a Saturday and terry did there job totally service my bred

Came in at 5:45 on a Saturday and terry did there job totally service my bred

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Fast, efficient and friendly.

Fast, efficient and friendly.

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Once service begins it is prompt and staff is attentive

Once service begins it is prompt and staff is attentive

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Been using this location for a couple of years and have always received excellent service. Very convenient also to my address.

Been using this location for a couple of years and have always received excellent service. Very convenient also to my address.

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Fastest oil change available for a competitive price. Employees are very nice and professional. Hardly any wait times at this lo ...

Fastest oil change available for a competitive price. Employees are very nice and professional. Hardly any wait times at this location.

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The coupon indicated that is was for the Memorial Day weekend but the attendant indicated it was only meant for Saturday, not su ...

The coupon indicated that is was for the Memorial Day weekend but the attendant indicated it was only meant for Saturday, not sure why that was he couldn’t really explain even though the coupon clearly indicated ‘weekend’ after having to state several times what the coupon said he finally said he might be able to do something about.., not a good experience to say the least and I had my 3 young daughters with me and it just extended the wait time even more- not a move way to be treated

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Nice people, in and out,

Nice people, in and out,

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I was amazed at how quickly 6-7 service categories were completed. The staff was very courteous and appeared quite competent.

I was amazed at how quickly 6-7 service categories were completed. The staff was very courteous and appeared quite competent.

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We can always count on your staff to be diligent, thorough, friendly, professional, and service oriented.

We can always count on your staff to be diligent, thorough, friendly, professional, and service oriented.

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The men and women of this particular location are very knowledgeable, very fast and always recommend solutions for your car, but ...

The men and women of this particular location are very knowledgeable, very fast and always recommend solutions for your car, but never come across as pushy. They are very professional and are capable of handling several customers at once. I've always had good experiences at this location.

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Great service

Great service

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Always have great customer service and they always work quickly.

Always have great customer service and they always work quickly.

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Very professional and knowledgeable. Service was quick.

Very professional and knowledgeable. Service was quick.

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Fast service

Fast service

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Fast, good service, pleasant service

Fast, good service, pleasant service

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All the techs were friendly and knowledgeable and I enjoyed talking with them. They were courteous throughout the entire session ...

All the techs were friendly and knowledgeable and I enjoyed talking with them. They were courteous throughout the entire session. Makes it nice to be treated well as a customer. Before I retired, I worked in customer service for 45 years so I know what it takes to be a good representative of your employer and your guys did it well. Thank you.

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The employees were courteous, knowledgeable and professional.

The employees were courteous, knowledgeable and professional.

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WAS FAST AND FRIENDLY

WAS FAST AND FRIENDLY

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Professional, quick, and helpful. Great guys.

Professional, quick, and helpful. Great guys.

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Friendly, fast and complete. Was not given hyped or pressured sales pitch on additional services

Friendly, fast and complete. Was not given hyped or pressured sales pitch on additional services

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The staff are very pleasant and have good attitudes,

The staff are very pleasant and have good attitudes,

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the representative was great. I didn't exactly get an oil change this time. I had them flush the radiator fluid, and then do the ...

the representative was great. I didn't exactly get an oil change this time. I had them flush the radiator fluid, and then do the transmission fluid. overall received a great job, but it was more expensive than I anticipated. I have used Valvoline shops for years.

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Great service as always!

Great service as always!

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I needed an oil change and I got it. I'm satisfied.

I needed an oil change and I got it. I'm satisfied.

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Fast, friendly, helpful. Very knowledgeable, even let me know I had a small oil leak and where. I love valvoline!

Fast, friendly, helpful. Very knowledgeable, even let me know I had a small oil leak and where. I love valvoline!

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It is quick and easy.....have gone here for years.....

It is quick and easy.....have gone here for years.....

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Excellent professional service always

Excellent professional service always

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They talked through it with me the entire process and were very descriptive on everything that they were doing.

They talked through it with me the entire process and were very descriptive on everything that they were doing.

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Quick in, quick out. Competant attendant, no hassle.

Quick in, quick out. Competant attendant, no hassle.

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Savana was very friendly as they changed my oil and rotated my tires

Savana was very friendly as they changed my oil and rotated my tires

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The fact that I got in and out of there in less than 20 minutes never got out of my truck and the guys we're very nice and good ...

The fact that I got in and out of there in less than 20 minutes never got out of my truck and the guys we're very nice and good at what they do.

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Always friendly and helpful staff.

Always friendly and helpful staff.

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Same great service all the time

Same great service all the time

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Just great customer service and the speed. I checked everything when I got home and they did exactly what I would have but saved ...

Just great customer service and the speed. I checked everything when I got home and they did exactly what I would have but saved me a lot of time. Thank folks, I’ll be back!

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The guys are always friendly and knowledgeable. It’s quick and I stay in my car. Nothing better!

The guys are always friendly and knowledgeable. It’s quick and I stay in my car. Nothing better!

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Prompt service, courteous staff, great location.

Prompt service, courteous staff, great location.

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Lovely young woman manager seemed to really know what she was doing.

Lovely young woman manager seemed to really know what she was doing.

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i could go to cheaper oil change places, but i always go to the San Clemente Valvoline because of your wonderful staff and the w ...

i could go to cheaper oil change places, but i always go to the San Clemente Valvoline because of your wonderful staff and the way they treat me. Friendly, professional and trustworthy.

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The people were great. Service was perfect. What else to say?

The people were great. Service was perfect. What else to say?

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Everyone in the staff was great as soon as i pulled up someone came to greet me and let know how long i was going to wait. I use ...

Everyone in the staff was great as soon as i pulled up someone came to greet me and let know how long i was going to wait. I used to go to walmart and get their cheapest oil change and they would never do anything else here i got the mid quality oil and all my fluids checked and topped off, air filter checked, tires etc. i only paid 5 more dollars than what i usually paid at walmart for a way better service and quality and time saving you sure gained a customer for life all my vehicles are going to go to valvoline from now on

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Your oil changes are significantly more expensive than other local oil change places. I will not come back only because of the p ...

Your oil changes are significantly more expensive than other local oil change places. I will not come back only because of the price. It is not even competitive with places like Walmart and Jiffy Lube. And yes, you do have coupons, but for $5 off.. Not worth it.

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The speed and cleanliness is why I return to Valvoline stores

The speed and cleanliness is why I return to Valvoline stores

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My truck takes more oil than that standard car engine. The additional cost of the extra 2 quarts of oil was the reason I was no ...

My truck takes more oil than that standard car engine. The additional cost of the extra 2 quarts of oil was the reason I was not highly satisfied.

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Quick in and out

Quick in and out

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Fast, honest and to the point!

Fast, honest and to the point!

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Friendly staff. Fast service. Extremely through.

Friendly staff. Fast service. Extremely through.

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It is my second visit and the technitians were different and yet, both were extremely professional and I received quick and exce ...

It is my second visit and the technitians were different and yet, both were extremely professional and I received quick and excellent service.

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Communication about what was going on and what might be needed was concise and clear.

Communication about what was going on and what might be needed was concise and clear.

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Professional and fast and courteous service

Professional and fast and courteous service

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The girl helping me was really pretty and nice

The girl helping me was really pretty and nice

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My tire light is on and won’t go out.

My tire light is on and won’t go out.

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Wrong I was totally satisfied!

Wrong I was totally satisfied!

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Everyone was super kind to my young, very interested, son who had lots of questions... Thank you!

Everyone was super kind to my young, very interested, son who had lots of questions... Thank you!

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Great customer service.

Great customer service.

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1. The attendant didn't ask if we had any VIOC coupons as in the past times.2. The most annoying and costly complaint is the tec ...

1. The attendant didn't ask if we had any VIOC coupons as in the past times.2. The most annoying and costly complaint is the tech allowed all the old oil to pool in the skid pan. The vehicle was parked in our new driveway and a basketball size oil stain in on my driveway!!3. This is complete laziness or pathetic lack of training and disconcern of customer experience.4. I would expect the manager to address this problem and be interested in remedy this with me.

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Great customer service. Job done quickly.

Great customer service. Job done quickly.

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The crew seems disorganized and lacked coordination as to who was going to do what?

The crew seems disorganized and lacked coordination as to who was going to do what?

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you offer military discounts which helps alot. staff was friendly

you offer military discounts which helps alot. staff was friendly

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The service was great! I thought the price of the oil change was much higher than those at dealerships (around $30), and they ty ...

The service was great! I thought the price of the oil change was much higher than those at dealerships (around $30), and they typically wash your car. That is all that was not highly satisfied.

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Wonderful and knowledgeable employees. Made me feel that my car and myself were being well taken care of !

Wonderful and knowledgeable employees. Made me feel that my car and myself were being well taken care of !

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in and out in a timely fashion

in and out in a timely fashion

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Great customer serviceStaff very nice and knowledgeable.Fast complete service.

Great customer serviceStaff very nice and knowledgeable.Fast complete service.

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Great employees at Valvoline on Pico in San Clemente! Hard working informative. Good jog Guys and Thank You!

Great employees at Valvoline on Pico in San Clemente! Hard working informative. Good jog Guys and Thank You!

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Everyone was so nice it was a good experience

Everyone was so nice it was a good experience

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It was fast. They looked at a lot of different things on my van. Price was good, they used my discount that you sent me.🤠 All wa ...

It was fast. They looked at a lot of different things on my van. Price was good, they used my discount that you sent me.🤠 All was great..

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Minimal wait time. In and out quickly and explained what they did.

Minimal wait time. In and out quickly and explained what they did.

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The service tech was very, very professional and friendly. He was knowledgeable and explained the products and services well. ...

The service tech was very, very professional and friendly. He was knowledgeable and explained the products and services well. As a result, I upgraded my oil selection and invested more in the service.

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Good, fast service. Friendly knowledgeable staff. And several women on staff. The woman that assisted me was very nice, knowledg ...

Good, fast service. Friendly knowledgeable staff. And several women on staff. The woman that assisted me was very nice, knowledgeable and explained things for me!

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Prices were a bit high.

Prices were a bit high.

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Always get quick friendly service

Always get quick friendly service

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It’s great but it’s just a little expensive

It’s great but it’s just a little expensive

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I don’t usually fill out surveys, but iyours was a really smooth operation. It’s not a deal, but the quality and professionalism ...

I don’t usually fill out surveys, but iyours was a really smooth operation. It’s not a deal, but the quality and professionalism made it worth it. I’ll be back.

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I called to inquire about the price and the receptionist offered the discount which was really great. She advised me to come a l ...

I called to inquire about the price and the receptionist offered the discount which was really great. She advised me to come a little later which I did and there was no problem getting in which was cool.

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Great service and great staff

Great service and great staff

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Super quick and friendly staff. Convenient location. Thorough work.

Super quick and friendly staff. Convenient location. Thorough work.

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Very Quick Service And Great Customer Service

Very Quick Service And Great Customer Service

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Friendly Staff, informed, and... Efficient ! GOOD VALUE !!

Friendly Staff, informed, and... Efficient ! GOOD VALUE !!

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Upselling efforts seemed to be stronger than usual. I felt like I had to run through a gantlet just to get my oil changed. I thi ...

Upselling efforts seemed to be stronger than usual. I felt like I had to run through a gantlet just to get my oil changed. I think I had to say no about a dozen times.

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thank you so much you are always so accommodating and kind!

thank you so much you are always so accommodating and kind!

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The people were very friendly! Price was communicated and I had no issues.

The people were very friendly! Price was communicated and I had no issues.

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I received exactly what i went in for quickly with no hassle.

I received exactly what i went in for quickly with no hassle.

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Always great service and out pretty quickly

Always great service and out pretty quickly

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Professional and friendly service.

Professional and friendly service.

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Your team was very friendly and got the job done fast. I use to just go to Walmart but I will always use your services from now ...

Your team was very friendly and got the job done fast. I use to just go to Walmart but I will always use your services from now on

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Very friendly staff. Very informative as to the maintenance needs of my car and which needs Valvoline can meet, and at what pri ...

Very friendly staff. Very informative as to the maintenance needs of my car and which needs Valvoline can meet, and at what prices. Everything was very upfront. Now I'll just see how well my car keeps running.

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I brought my own oil and filter, and paid solely for the labor of the oil change. I feel like the price was a little high, consi ...

I brought my own oil and filter, and paid solely for the labor of the oil change. I feel like the price was a little high, considering I brought my own oil and filter.

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I use this service location almost every time I need an oil change. Generally there is a wait as they are in a good location ri ...

I use this service location almost every time I need an oil change. Generally there is a wait as they are in a good location right off the freeway. Waiting has never been very long in either case. This particular time there were no cars at all in line or in the bays. I pulled up and was immediately directed into the bay. It felt like I was a NASCAR driver pulling in. The entire team jumped into action. Above and below. I was in and out in very short order. Very satisfied.

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Friendly, knowledgeable staff and affordable price. Also convenient.

Friendly, knowledgeable staff and affordable price. Also convenient.

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All no-nonsense and professional. None of the, "What do you have planned for your day" etc. That's fine, but not the right co ...

All no-nonsense and professional. None of the, "What do you have planned for your day" etc. That's fine, but not the right context. These guys (and gal) were focused, intent, and thorough. A+ It's why we all come here.

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The service is great with how busy this location is.

The service is great with how busy this location is.

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It was the best service I have ever receive while getting my oil changed. I have never had an oil change happen so quickly nor b ...

It was the best service I have ever receive while getting my oil changed. I have never had an oil change happen so quickly nor been treated so nicely.

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Courteus staff

Courteus staff

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It was quickThe gentleman was great

It was quickThe gentleman was great

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I used to go to the Easy Lube shop at this location before Valvoline took over. The Easy Lube guys would wash the windows and do ...

I used to go to the Easy Lube shop at this location before Valvoline took over. The Easy Lube guys would wash the windows and do some other services that Valvoline does not offer with their oil change service.However, no complaints about the staff, especially the manager, the service rep. and, Vince, the final payment rep.

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I’m extremely satisfied with my visit. The staff all worked extremely well and efficiently together. They seem to have great com ...

I’m extremely satisfied with my visit. The staff all worked extremely well and efficiently together. They seem to have great communication throughout the shop. I’ve recommended this place to several friends already and some have already been. One individual by the name Vince stood out to me. He was very knowledgeable, communicated with me exceptional well, and went out of his way to show me the filter. It’s individuals like that, that keep a business running. And it’s because of Vince that I’ll be returning to that location for my next oil change.

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The guys mean well but I noticed later in the day that there were several oil/transmission fluid handprints and fluid itself on ...

The guys mean well but I noticed later in the day that there were several oil/transmission fluid handprints and fluid itself on the passenger side of my front end, on my freshly washed and detailed truck. :/

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The manager was excellent, genuine, knowledgeable and very professional

The manager was excellent, genuine, knowledgeable and very professional

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Love the format. Great. Inception

Love the format. Great. Inception

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The staff was great and friendly. They were quick.

The staff was great and friendly. They were quick.

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My business is run out of my van. If I am not running around town I am not making money. The oil service was super quick and eff ...

My business is run out of my van. If I am not running around town I am not making money. The oil service was super quick and efficient. Leaving little down time

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The Technicians were friendly, courteous, and knowledgable.

The Technicians were friendly, courteous, and knowledgable.

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quick and easy

quick and easy

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Everyone didn’t their jobs in a quick, professional and kind manner.

Everyone didn’t their jobs in a quick, professional and kind manner.

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The staff was really quick and efficient. They let me know everything they did and did not try to strong arm sell me

The staff was really quick and efficient. They let me know everything they did and did not try to strong arm sell me

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Friendly, clean and prompt.”

Friendly, clean and prompt.”

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Everything was great and staff was nice

Everything was great and staff was nice

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comprehensive service

comprehensive service

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Corteous staff. Fast and efficient service. Fair price

Corteous staff. Fast and efficient service. Fair price

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Reliable service every time

Reliable service every time

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Quick and easy

Quick and easy

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well organized process

well organized process

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Highly satisfied

Highly satisfied

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They were fun and friendly and explained everything to me. They went over the car's history and told me what would be recommende ...

They were fun and friendly and explained everything to me. They went over the car's history and told me what would be recommended, but no pressure. I loved the 20% off coupon!!!!!

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Too expensive. I know the cost difference between synthetic oil and conventional oil. I don't know how Valvoline justifies the e ...

Too expensive. I know the cost difference between synthetic oil and conventional oil. I don't know how Valvoline justifies the extreme price difference for a synthetic oil change versus conventional. A full synthetic oil change costs over $130 for my car (9.1 quartz). So I use the synthetic blend, which was still $106. Even if the oil alone costs $60, why does the full synthetic oil change service cost $70 more that that?

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Easy, convenient and done quickly without ever having to get out of my car.

Easy, convenient and done quickly without ever having to get out of my car.

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I love the staff and will return BUT the waiting room is highly lacking. It’s cold and kinda messy. I waited at Dennys

I love the staff and will return BUT the waiting room is highly lacking. It’s cold and kinda messy. I waited at Dennys

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Every time I have been to the San Clemente Valvoline location, I am even more impressed than previous visit. The employees are f ...

Every time I have been to the San Clemente Valvoline location, I am even more impressed than previous visit. The employees are friendly, professional and knowledgeable. I couldn’t ask for more.

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Great friendly customer service

Great friendly customer service

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Great Service

Great Service

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The wait is the only reason

The wait is the only reason

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The staff member clearly explained what each service was and what he recommended based on my car's history.

The staff member clearly explained what each service was and what he recommended based on my car's history.

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Simple, fast and courteous and not a lot of overselling of extra stuff, like Jiffy Lube.

Simple, fast and courteous and not a lot of overselling of extra stuff, like Jiffy Lube.

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I payed over $120.00 for an oil change. Also your computers should show I already got an air filter replaced last time I came in ...

I payed over $120.00 for an oil change. Also your computers should show I already got an air filter replaced last time I came in yet they tried to sell me an air filter.

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I had a coupon for 20% discount. It is not clear on the receipt that I received the discount.

I had a coupon for 20% discount. It is not clear on the receipt that I received the discount.

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I know the team there, they are always consistently friendly and informative on all they are doing/recommendations on what needs ...

I know the team there, they are always consistently friendly and informative on all they are doing/recommendations on what needs to be done.

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Oil change was done fast and was told everything that was going to happen before they did it. Feel it's a fair price for the ser ...

Oil change was done fast and was told everything that was going to happen before they did it. Feel it's a fair price for the service given.

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An emailed coupon brought me in.Quick service.There is usually only a 0 or 1 car wait.They fill up fluids and air up tires grati ...

An emailed coupon brought me in.Quick service.There is usually only a 0 or 1 car wait.They fill up fluids and air up tires gratis.No pressure to purchase additional services.Great people work at my Valviline Oil Change place.

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Quick, friendly service at a decent price.

Quick, friendly service at a decent price.

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Great service, thank you.

Great service, thank you.

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The staff is excellent, communicates well, and have repeatable processes. I really like that the service is fast and efficient ...

The staff is excellent, communicates well, and have repeatable processes. I really like that the service is fast and efficient and is consistent visit-to-visit.

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fast, efficient, knowledgeable and friendly

fast, efficient, knowledgeable and friendly

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Everyone was kind and helpful and prompt

Everyone was kind and helpful and prompt

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Fast service, nice people

Fast service, nice people

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Staff was quick, efficient, friendly and informed but did not pressure additional services. Very pleased with the experience.

Staff was quick, efficient, friendly and informed but did not pressure additional services. Very pleased with the experience.

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Vince was very thorough & exceptional customer service. I hope they get the recognition there. We are repeat customers.

Vince was very thorough & exceptional customer service. I hope they get the recognition there. We are repeat customers.

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This is the third time I've used this location and two times I have had Justin as the top vehicle service representative. This ...

This is the third time I've used this location and two times I have had Justin as the top vehicle service representative. This guy has such a good vibe about him, knows how to talk to service members around the area that come to this facility and it makes you feel welcomed. The guy is doing great work for Valvoline and represents the company very well. Give this man a raise!

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Good Service

Good Service

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Excellent staff, prompt, professional, courteous. This is why I ALWAYS recommend the SAN CLEMENTE VALVOLINE to family & friends ...

Excellent staff, prompt, professional, courteous. This is why I ALWAYS recommend the SAN CLEMENTE VALVOLINE to family & friends because Your staff is the BEST PERIOD!

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Customer service was great! The staff was very friendly and quick. I left feeling confident that my vehicle was taken care of an ...

Customer service was great! The staff was very friendly and quick. I left feeling confident that my vehicle was taken care of and was happy with the price.

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the crew was quick and efficient; I was in and out in a short period of time.

the crew was quick and efficient; I was in and out in a short period of time.

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grea service, fast turnaround. expensive but takes the hassle out of changing my oil. i use valvoline instant oil change for eve ...

grea service, fast turnaround. expensive but takes the hassle out of changing my oil. i use valvoline instant oil change for every other oil change.

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Was I'm and out in less then 10 minutes very quick and good service

Was I'm and out in less then 10 minutes very quick and good service

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Great customer skills by my technician who was knowledgeable and friendly!

Great customer skills by my technician who was knowledgeable and friendly!

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Everyone was very polite and professional!

Everyone was very polite and professional!

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I drive out of my way to go to this location. The techs are better overall compared to the other locations I have been to.

I drive out of my way to go to this location. The techs are better overall compared to the other locations I have been to.

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I had been waiting at Firestone for an hour and a half for an oil change (with an appointment) and they hadn’t even gotten to my ...

I had been waiting at Firestone for an hour and a half for an oil change (with an appointment) and they hadn’t even gotten to my car yet. I asked one of my friends where she went to get her oil changed and she told me Valvoline. I left and headed immediately to Valvoline, was in and out in about ten minutes. My son didn’t have to leave his car seat and we didn’t have to wait for service, so I will definitely be returning for all future oil changes. Not to mention the staff were some of the nicest men I’d ever met in customer service!!

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The guy was very friendly and the service was quick.

The guy was very friendly and the service was quick.

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incredibally honest guys. that keeps me coming back. hard to find that at most car places today

incredibally honest guys. that keeps me coming back. hard to find that at most car places today

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Great staff, not pushing to upscale anything. They took the time to make sure I got what I wanted. They pointed out that I would ...

Great staff, not pushing to upscale anything. They took the time to make sure I got what I wanted. They pointed out that I would get a greater discount with my military discount over the coupon, but I wanted to use the promotion code for the cancer event. I will be back and tell all my friends.

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Everyone was professional. No hard sell tactics. I would come back but I am moving back to St. Louis, MO

Everyone was professional. No hard sell tactics. I would come back but I am moving back to St. Louis, MO

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The personnel were friendly and efficient..

The personnel were friendly and efficient..

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Was satisfied; except, as answered in the pricing question, there is a lot of margin in your pricing for a conventional oil chan ...

Was satisfied; except, as answered in the pricing question, there is a lot of margin in your pricing for a conventional oil change ... and tire rotation ... especially for 5 year loyalty same location customers like me bringing two cars here every three months

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They were fast and professional. Can't ask for anything else

They were fast and professional. Can't ask for anything else

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Changed running light

Changed running light

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Deliberate, not wasting any time. Efficient.

Deliberate, not wasting any time. Efficient.

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Fast friendly service

Fast friendly service

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Pricing is high. Competitors are regularly offering the oil change for $30. Valvoline charges $50.

Pricing is high. Competitors are regularly offering the oil change for $30. Valvoline charges $50.

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Great vibes and eye contact during customer service. Gentlemanly conduct and respectful communication Grateful to have this as a ...

Great vibes and eye contact during customer service. Gentlemanly conduct and respectful communication Grateful to have this as a local business. Impression of a Great crew that seemed to work as an effective team!

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Only had to wait outside because I was there before they opened. Have used this location several times and am always very please ...

Only had to wait outside because I was there before they opened. Have used this location several times and am always very pleased with their professionalism.

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Fast efficient service.

Fast efficient service.

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They did a good job and told me additional problems with my car. Nothing out of the ordinary or above and beyond. I was satisfie ...

They did a good job and told me additional problems with my car. Nothing out of the ordinary or above and beyond. I was satisfied

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Very satisfied

Very satisfied

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Quick service and friendly staff

Quick service and friendly staff

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I just want an oil change. The staff was fine, but your process that requires them to push all the different services (other fil ...

I just want an oil change. The staff was fine, but your process that requires them to push all the different services (other filters, tire rotation, transmission service, radiator flush, etc.) makes it feel like a high-pressure time share presentation.

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I am always impressed with the friendly staff and quick service. I've been going for years and will continue to do so!

I am always impressed with the friendly staff and quick service. I've been going for years and will continue to do so!

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Great Service

Great Service

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The team was helpful, professional, and all around cared about what I needed. I forgot my coupon at home and the team member who ...

The team was helpful, professional, and all around cared about what I needed. I forgot my coupon at home and the team member who assisted me gladly honored it. He went above and beyond to exceed my expectations. I believe his name was Christian.

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Everyone who helped was nice and worked quickly.

Everyone who helped was nice and worked quickly.

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The service took 25 minutes and and it seemed that the technician was new as he had to get someone to help him and I was late to ...

The service took 25 minutes and and it seemed that the technician was new as he had to get someone to help him and I was late to work. I am a repeat customer and probably will return though.

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Everything was done professional ,smooth ,and fast .

Everything was done professional ,smooth ,and fast .

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Efficient and timely service

Efficient and timely service

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Just saw the filter they were using and saw it wasn’t super high quality after changing the oil myself last time. Pretty high pr ...

Just saw the filter they were using and saw it wasn’t super high quality after changing the oil myself last time. Pretty high price too. Also wanted to overcharge for air filter.

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The service and professionalism of the San Clemente CA location is overly excellent. They welcome you as family! They are wonder ...

The service and professionalism of the San Clemente CA location is overly excellent. They welcome you as family! They are wonderful. I would always use their services at this location!! Excellent in every way!!

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qucik and easy. and nice staff.

qucik and easy. and nice staff.

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Could not hear the technicians requests

Could not hear the technicians requests

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I wanted a tire rotation but the station i was at didn't have the lift. I had to wait until the other side (equipped with the li ...

I wanted a tire rotation but the station i was at didn't have the lift. I had to wait until the other side (equipped with the lift) freed up before I could get that done.

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Love the business model.

Love the business model.

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I've been to this location several times. The guys are always courteous and will over communicate if the there is a wait. This ...

I've been to this location several times. The guys are always courteous and will over communicate if the there is a wait. This visit went really quick and they always answer my questions.

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Everything was done quickly by very friendly staff. Really pleased they didn't try to up sell. We're very helpful in turning o ...

Everything was done quickly by very friendly staff. Really pleased they didn't try to up sell. We're very helpful in turning off my maintenance light. This place is great! Will definitely return

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It took to long and the worker kept trying to sell me extra stuff which was uncomfortable.

It took to long and the worker kept trying to sell me extra stuff which was uncomfortable.

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They are nice

They are nice

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The staff was friendly and explained to me what needed to be changed and were clear on the pricing. Overall satisfaction!

The staff was friendly and explained to me what needed to be changed and were clear on the pricing. Overall satisfaction!

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Great service, quick turnaround.

Great service, quick turnaround.

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Everything went really smooth except I brought two cars in that day and on my 2010 Ford Fusion 4 cylinder I was charged $2:10 fo ...

Everything went really smooth except I brought two cars in that day and on my 2010 Ford Fusion 4 cylinder I was charged $2:10 for extra oil? I am pretty sure the car only holds 5 qts?

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Staff was friendly, courteous, thorough and very knowledgeable. I always use this oil change facility.

Staff was friendly, courteous, thorough and very knowledgeable. I always use this oil change facility.

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Staff is professional, courteous, and knowledgeable. It's so easy, brezzy going there and never get out of your vechicle. Been g ...

Staff is professional, courteous, and knowledgeable. It's so easy, brezzy going there and never get out of your vechicle. Been going there for many years and will continue to do so.

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Great service as always.

Great service as always.

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great, friendly, and informative staff!

great, friendly, and informative staff!

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The cost was more expensive than I anticipated.

The cost was more expensive than I anticipated.

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Nice people

Nice people

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Quick, easy, knowledgeable staff. Plenty of mechanics to help multiple cars at once with efficiency and attention to detail. Ove ...

Quick, easy, knowledgeable staff. Plenty of mechanics to help multiple cars at once with efficiency and attention to detail. Overall the most convenient and trustworthy place to get an oil change.

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Francesca was the best service representative I've ever worked with

Francesca was the best service representative I've ever worked with

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In was in and out in 10 minutes. Everyone was very professional. The only thing that could be improv d on was that the person wh ...

In was in and out in 10 minutes. Everyone was very professional. The only thing that could be improv d on was that the person who checked me in and took my payment talked too fast. It was somewhat difficult to understand everything he said. Other than that, everything was perfect.

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I never fill out these surveys. This time I felt obligated because everyone on staff were some of the kindest and professional f ...

I never fill out these surveys. This time I felt obligated because everyone on staff were some of the kindest and professional folks I have ever dealt with. Not just at an oil change but at any business establishment. I felt like I was the only customer on the planet. They all took on a role from the girl who did the initial consultation to the gentleman at the very end that took time out to print out some information I had asked for that he did not have to do. FANTASTIC SERVICE! GIVE THEM ALL A RAISE!

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Very thorough and timely.

Very thorough and timely.

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The whole staff was super friendly form the moment I pulled in! I had my children in the car & they managed to do everything rea ...

The whole staff was super friendly form the moment I pulled in! I had my children in the car & they managed to do everything really fast & even though me how to check for my oil for next Time!

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Quick, efficient, professional, respectful etc.

Quick, efficient, professional, respectful etc.

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This was my third visit where they didn't tighten something and my oil leaked. I had to bring the car back in and was told someo ...

This was my third visit where they didn't tighten something and my oil leaked. I had to bring the car back in and was told someone would come to clean my drive way. They called and told me they would sat, and if they couldn't make it then it would be Sunday morning , here it is wed and nothing so I called and some one came out but did an awful job so now I have to do it. We took pictures if we're able to send them but being the third time now I won't be coming back. It's too frustrating to keep driving there to fix this

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Previous visits were less $15 for the same oil change. I mentioned and really didn't check it out. Frustrated

Previous visits were less $15 for the same oil change. I mentioned and really didn't check it out. Frustrated

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The competence friendliness and respect your staff displayed during the entire experience was Excellent!!!

The competence friendliness and respect your staff displayed during the entire experience was Excellent!!!

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It was my first time getting this type of oil change and the process was extremely convenient! Everyone in the shop was very fri ...

It was my first time getting this type of oil change and the process was extremely convenient! Everyone in the shop was very friendly and professional and I really appreciated the lack of pressure to add services. I would certainly return and recommend others to this location as well.

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Staff were too fast to perform service. Completed oil change and sent us on our way without us having an opportunity to ask any ...

Staff were too fast to perform service. Completed oil change and sent us on our way without us having an opportunity to ask any follow up questions.

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Was told I would have to wait but then they moved me to another area and instantly took care of me. Quick and easy oil change. F ...

Was told I would have to wait but then they moved me to another area and instantly took care of me. Quick and easy oil change. Friendly customer service

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Great Experience!

Great Experience!

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Service is always great! Nice people very polite.

Service is always great! Nice people very polite.

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The entire staff was friendly and helpful, it was a great experience

The entire staff was friendly and helpful, it was a great experience

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Excellent customer service

Excellent customer service

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I LOVE the SC valvoline--they are always so happy and wonderful

I LOVE the SC valvoline--they are always so happy and wonderful

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this San Clemente shop has serviced my work and personal vehicles for quite some time. Always excellent service. JR

this San Clemente shop has serviced my work and personal vehicles for quite some time. Always excellent service. JR

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Every thing went well except they forgot to reset the oil setting and I now have a tire indicator light that needs to be reset. ...

Every thing went well except they forgot to reset the oil setting and I now have a tire indicator light that needs to be reset. Most likely caused by the technician over inflating the tire.

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Easy and fast

Easy and fast

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I love how easy it is. Sometimes you're so busy with life that its a breathe of fresh air when you find a service like Valvoline ...

I love how easy it is. Sometimes you're so busy with life that its a breathe of fresh air when you find a service like Valvoline Instant Oil change. No appointment. No Hassle. Just pull up and go! Love it!

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Everything went as expected

Everything went as expected

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Customer service and friendliness was Excellent !

Customer service and friendliness was Excellent !

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Great customer service and no pressure to upsell

Great customer service and no pressure to upsell

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The service is always great

The service is always great

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Professional and knowledgeable

Professional and knowledgeable

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the staff was polite and efficient

the staff was polite and efficient

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Took longer than normal to get ge oil change(+30min from time of pulling up)

Took longer than normal to get ge oil change(+30min from time of pulling up)

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Quick, courteous, and friendly!

Quick, courteous, and friendly!

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It was quick and staff was easy to communicate with

It was quick and staff was easy to communicate with

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great service, and quick.

great service, and quick.

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Very courteous and professional, yet friendly. As a female customer who tends to be apprehensive about car maintenance and repai ...

Very courteous and professional, yet friendly. As a female customer who tends to be apprehensive about car maintenance and repair work, I particularly appreciated the patience and overall "niceness" of the Valvoline staff at the San Clemente location. I also liked the speed and efficiency of the crew, the fact that I never had to even get out of my car and that there was no hard sell of add-ons - only a heads-up of things to watch for in the future.

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Quick, thorough service is all I ask for, as well as suggestions to other services I "may" need in the future. I received fast s ...

Quick, thorough service is all I ask for, as well as suggestions to other services I "may" need in the future. I received fast service and am pleased with it.

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Fast and complete service.

Fast and complete service.

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The service was fast, professional and friendly

The service was fast, professional and friendly

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I love being able to quickly pull in and out and not have to get out of my car. Everyone is really friendly.

I love being able to quickly pull in and out and not have to get out of my car. Everyone is really friendly.

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Friendly, quick, efficient.

Friendly, quick, efficient.

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The staff was very efficient, polite and respectful. Made me feel good as a new customer.

The staff was very efficient, polite and respectful. Made me feel good as a new customer.

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I always go to this same Valvoline. They are always kind and friendly there and they seem very trustworthy and like they know wh ...

I always go to this same Valvoline. They are always kind and friendly there and they seem very trustworthy and like they know what they're doing! Always a clean work space and always knowledgeable. Thank you!

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The guys working there were extremely professional and attentive.

The guys working there were extremely professional and attentive.

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They were quick and honest.

They were quick and honest.

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It was quick and there were more than one person waiting on my car. They were all very professional and courteous.

It was quick and there were more than one person waiting on my car. They were all very professional and courteous.

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In the past I have felt pressured for extra services but not this time man

In the past I have felt pressured for extra services but not this time man

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Staff is knowledgeable, friendly and fast. Best thing is I never have to get out of my car. Love this place!!!

Staff is knowledgeable, friendly and fast. Best thing is I never have to get out of my car. Love this place!!!

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Too expensive

Too expensive

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Everyone is always so nice and polite and quick. The manager was doing a great job of keeping the show running.

Everyone is always so nice and polite and quick. The manager was doing a great job of keeping the show running.

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Staff is friendly and efficient.

Staff is friendly and efficient.

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quick and easy

quick and easy

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the greetings from the staff was awesome.

the greetings from the staff was awesome.

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They were efficient and knowledgeable and friendly

They were efficient and knowledgeable and friendly

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The employees were very professional and friendly. As always, it was a quick and easy experience.

The employees were very professional and friendly. As always, it was a quick and easy experience.

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Quick, knowledgeable, effective.

Quick, knowledgeable, effective.

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Fast easy and good price and no problems with my car

Fast easy and good price and no problems with my car

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I had a very good experience getting my oil changed. Simple and quick. I like that.

I had a very good experience getting my oil changed. Simple and quick. I like that.

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Pressured into changing air filter and get gas tank "flushed", when I knew they didn't need it quite yet.

Pressured into changing air filter and get gas tank "flushed", when I knew they didn't need it quite yet.

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I believe every human and business can always do more to improve themselves or the product or services they offer.

I believe every human and business can always do more to improve themselves or the product or services they offer.

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Fast and easy

Fast and easy

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They guys were all really nice and quick and seemed genuine

They guys were all really nice and quick and seemed genuine

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This team is very efficient and does not waste time. Communicates well and follows your sop's

This team is very efficient and does not waste time. Communicates well and follows your sop's

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Staff is friendly, and they are fast.

Staff is friendly, and they are fast.

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Service was excellent, very courteous employees, there was a small problem with my drain screw, it was stripped, but they fixed ...

Service was excellent, very courteous employees, there was a small problem with my drain screw, it was stripped, but they fixed it & had me back on the road in no time. I will definitely return for future service.

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The Staff was Very Friendly, and open about my Car and Service!

The Staff was Very Friendly, and open about