Valvoline Instant Oil Change

VERY disappointing went to Valvoline regarding my car battery, which I had replaced there six months ago, as it is now dead. An employee named T.C. checked the service history and stated, "You changed the battery before, so you can't just keep coming back to change your battery. It's not our battery's problem; it's your car." I asked if he could run a diagnostic test to determine whether the issue was with the car or the battery. He refused, saying, "It doesn't matter, as I will not change your battery anyway. It's our policy not to replace a defective battery for the same customer more than once." I then requested to see that policy, asking if I could review the terms I had agreed to when I originally purchased the battery from them. Next, I asked to speak with the manager. He responded in a very aggressive tone, exclaiming, "I AM THE MANAGER!" and when i asked him to show me that policy he refused to show it to me and he then became visibly angry, began cursing, and said, "I am not going to talk to this guy. Hey, Chris, go talk to him." Chris then came over and performed a test on the battery. The test result, as shown in the attached photo, indicated that the battery is dead and needs to be replaced. However, they still cited their "policy," stating that they cannot replace a defective battery for the same customer twice—even when their own test confirms the second battery is dead. This contradicts standard retail and manufacturer warranties. If a battery fails within its warranty period, it is typically covered, even if it's a replacement unit. A proper diagnostic test is required to determine the cause. If a car's alternator or other system killed the battery, the battery would still be replaced under its warranty, but you would be advised to fix the car's issue.

Super friendly , they communicated clearly not pushy but offered the extras and i did buy one. I will be coming to this location from now on.

Service was quick but they left my oil filter extremely loose, causing a pretty significant oil leak. Also didn't close the top of my air filter box.