RECENT REVIEWS
Ariana D.
2/4/2026
1.0 out of 5.0
I went in to get a standard oil and that it what is reflected in my receipt. A couple weeks later, I smelled coolant and took my car to the dealership who found that my coolant was grossly over filled. I called the Valvoline to double check if they added coolant to my car. They checked the cameras with the time stamp from my receipt and confirmed that they did add coolant to my car and confirmed that this is usually a service that is paid for. I didn’t pay for this and now I’m out the fees from the dealership to diagnose and do a flush. When I let the Valvoline know, they offered to have me bring my car back and they could empty some, but I already had my car at the dealership and I don’t trust them at this point. This is the second issue I’ve had with them, the first being with my other car. I asked for a refund of my service or help covering the fees from them doing this. So far I’m trying to contact corporate, with no success. At this point we are done with Valvoline.
Eddie R.
2/4/2026
5.0 out of 5.0
Went in for a oil change and tire rotation. Service was quick and efficient. When I asked about my power steering problem, the employee was well versed in car maintenance to let me know how to fix the problem.
Valvoline Instant Oil Change
Thank you for sharing! We are happy to hear you had a great experience with our fast, friendly, trusted service! Our team works hard to provide top-notch service to all our guests! See you next time, Eddie!
Mr J.
1/31/2026
1.0 out of 5.0
I brought my brand new 2025 Kia K4 here for service. Immediately after leaving, the car began misfiring and had to be towed to the dealership. The Kia dealership found contaminants in the fuel tank directly linked to the service performed here.
While Valvoline Claims Corporate has been responsive, the Store Manager at this location is actively fighting the claim, refusing to pay for the spark plugs that were fouled by the very substance they put in my tank.
I have been without my vehicle and out of work for weeks because of their mistake. If you drive a new car, do not let them touch your fuel system. They will damage it and then try to dodge the bill.
**Management eventually resolved it after I had to fight for it.*
Valvoline Instant Oil Change
Hi, Mr. Jones. Thank you for reaching out, my name is Jamie - I work for the VIOC Social Media Team. I'm so sorry to hear about your recent visit with this location, however I am glad you were able to get an investigation started. I'm unable to find the name you provided here attached to a specific investigation, simply due to the fact your full name isn't listed. For further information and/or guidance please reach out to our Customer Care team at 800-327-8242.
