Soquel

Although we had to wait, the staff was friendly. We had an oil flush and the car runs so much better now

Although we had to wait, the staff was friendly. We had an oil flush and the car runs so much better now

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Friendly stoney cats

Friendly stoney cats

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Kristian who was handling greeting the customers and organizing which line to be in had his hands full due to the amount of patr ...

Kristian who was handling greeting the customers and organizing which line to be in had his hands full due to the amount of patrons in line and trying to keep everyone in the order in which they arrived. He did an excellent job in a very limited space. Also as the Techs were very good about explaining my options and not trying to over sell extra products. They were quick and friendly.

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great customer service, the staff is very attentive, the technician was very knowledgable,

great customer service, the staff is very attentive, the technician was very knowledgable,

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Very knowledge staff

Very knowledge staff

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They weren't ae to change two light that were out.I thought the price of windshield wiper blades was too high.

They weren't ae to change two light that were out.I thought the price of windshield wiper blades was too high.

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was relatively quick and no pressure. good job

was relatively quick and no pressure. good job

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Thank you

Thank you

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The tech that help me face to face was great answer all my questions

The tech that help me face to face was great answer all my questions

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First the staff was extremely friendly and professional. The pricing is what I'm not satisfied with. I needed the oil change and ...

First the staff was extremely friendly and professional. The pricing is what I'm not satisfied with. I needed the oil change and had already waited for about 15 minutes and that's the only reason I stayed and paid as much as I did. I was told that my vehicle required a special filter, which would be an additional cost, and at an additional $20 seems ridiculous. I've never heard that before about the filter or been charged extra from any other place I've been to. I wasn't told there was an additional charge for extra oil, nor did I see it on the screen when they showed me my quote. Again, something I've never heard, seen, or had to pay for at any other oil change. This oil change cost me more than $30 than my last oil change, even with a $7 off coupon. This was the first time I've been to this place, and it will also be my last.

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the young man did a good job

the young man did a good job

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The staff understood what I wanted and what I did not want, and provided excellent service.

The staff understood what I wanted and what I did not want, and provided excellent service.

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Customer Service experience is not 100% consistent; I would say close, but around 85%. I’ve always had a good experience or bett ...

Customer Service experience is not 100% consistent; I would say close, but around 85%. I’ve always had a good experience or better but sometimes I have an excellent experience depending on the greeter. The last time I was at Valvoline (same location) the greeter was very personable, had a great sense of humor, knowledgeableof the services, and made the wait (which was almost an hour) fun. However, generally speaking, the greeters are always friendly and knowledgeable. I highly recommend Valvoline!

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Everyone was extremely knowledgeable and helpful that I interacted with.

Everyone was extremely knowledgeable and helpful that I interacted with.

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The service rep. had been with this company since its inception. He had done servicing on my vehicles and is a great representa ...

The service rep. had been with this company since its inception. He had done servicing on my vehicles and is a great representative of Valvoline..

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The mechanic was professional and seemed to know what he was doing

The mechanic was professional and seemed to know what he was doing

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Very quick and professional service. I like the fact that you can just wait in you car while the service is completed.

Very quick and professional service. I like the fact that you can just wait in you car while the service is completed.

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Great customer service, very informative, and done in a very timely manner!

Great customer service, very informative, and done in a very timely manner!

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The place was very clean. The staff was very courteous and efficient. They worked together well. Whoever is training these gu ...

The place was very clean. The staff was very courteous and efficient. They worked together well. Whoever is training these guys id doing a great job.

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Service was quick and easy.

Service was quick and easy.

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The friendly, no pressure to buy extras and quick service!

The friendly, no pressure to buy extras and quick service!

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The staff is friendly and knowledgeable and had my truck in and out of the service center in 15 mins once worked on.

The staff is friendly and knowledgeable and had my truck in and out of the service center in 15 mins once worked on.

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Thorough, professional from start to finish. Simple process.

Thorough, professional from start to finish. Simple process.

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To be honest Leo was the most professional person I have ever delt with on my visit. The best customer service I have had or see ...

To be honest Leo was the most professional person I have ever delt with on my visit. The best customer service I have had or seen in a very long time. I used to Be a Manager at Toys R Us.... I would have loved to have him working with my customers...

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The entire crew is great at the Soquel drive location, a true team. The paper and water were a nice touch for the wait

The entire crew is great at the Soquel drive location, a true team. The paper and water were a nice touch for the wait

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I appreciated the extra safety service that a staff was able to change my left turn signal and brake light. I returned today a ...

I appreciated the extra safety service that a staff was able to change my left turn signal and brake light. I returned today as my low beam headlight burned out and two weeks later I was able to have them fix it and highly appreciate this safety service as new headlights are more technical to change. I appreciated the new services I used around changing important lights on my car!

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The tech I interacted with was very professional.

The tech I interacted with was very professional.

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They didnt check my lights

They didnt check my lights

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Nice staff, informative, professional

Nice staff, informative, professional

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I thought that oil changes included a filter. Price was a little high.

I thought that oil changes included a filter. Price was a little high.

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When I pulled into line I was $84.99 for my oil change. After waiting in line for about 20 minutes I was told it would be $147. ...

When I pulled into line I was $84.99 for my oil change. After waiting in line for about 20 minutes I was told it would be $147. That is a huge difference. If I had been told It would be that much I would have left immediately.

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Couldn’t reset my service interval on my vehicle

Couldn’t reset my service interval on my vehicle

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all aspects of service was great

all aspects of service was great

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Friendly staff

Friendly staff

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I had a wonderful experience there due to the excellent customer service by Leo and his crew. Everything waa so professional and ...

I had a wonderful experience there due to the excellent customer service by Leo and his crew. Everything waa so professional and courteous. I was very happy with my service. You guys rock!!! Efficient and precise and not to mention a complimentary water. Smiles when I pull up and I'm smiling as I pull off. Thanks again you guys keep up the work and I'll be referring customers your way. I work for a gas station and I always send people your way..I just keep calling it oil can Henry's. Other than that you guys were flawless and that's why I highly recommend this location. !! Teresa Lee-Tanori ***** I give you 5 stars.!! 😁

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It would be nice to have the option of 5W-30 oil for my 2012 Mazda 3. I understand going according to specs but it also makes se ...

It would be nice to have the option of 5W-30 oil for my 2012 Mazda 3. I understand going according to specs but it also makes sense to offer what I want for my car. I don't think it's an issues of liability.

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Delay. But this wasn't the staff's fault. They directed me to the fastest anticipated lane. There were just people ahead of m ...

Delay. But this wasn't the staff's fault. They directed me to the fastest anticipated lane. There were just people ahead of me that were getting lots of services done.

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Employees were knowledgeable and friendly. Was pretty quick. Also there was no line so that was awesome. They thought my car was ...

Employees were knowledgeable and friendly. Was pretty quick. Also there was no line so that was awesome. They thought my car was cool

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Super friendly crew. I have gone to the one in SF and the one in Soquel ad had great experiences.

Super friendly crew. I have gone to the one in SF and the one in Soquel ad had great experiences.

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fast, efficient service with a staff that was a pleasure to do business with. A much better experience than I have had at other ...

fast, efficient service with a staff that was a pleasure to do business with. A much better experience than I have had at other oil change business where they pressure you to buy extras.

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1. I really appreciate the offer of water and a newspaper. I had my granddaughters with me so providing water for them was an ...

1. I really appreciate the offer of water and a newspaper. I had my granddaughters with me so providing water for them was an extra special service.2. I like having the 2-camera large TV screen available showing what is being done.3. I do wish the window cleaning service would be re-instated4. I do wish the service person would talk a bit slower while going over the services being provided, costs, & recommendations5. I really like being able to stay in my car & relax while the service is being performed. I really appreciate that so many maintenance tasks are checked, i.e. fluid levels, tire pressure, & filters

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Always friendly and helpful. I do not feel pressured which i appreciate. Very knowledgeable about the products and service.

Always friendly and helpful. I do not feel pressured which i appreciate. Very knowledgeable about the products and service.

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The wait was over 30 minutes.

The wait was over 30 minutes.

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The car in front of me required a much longer service time than anticipated. The staff immediately had all of us who were waitin ...

The car in front of me required a much longer service time than anticipated. The staff immediately had all of us who were waiting, back up and get into a different order insuring that whomever had arrived first would be taken next. Very impressive!

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Professional service by employees that care to provide excellent service in a friendly environment

Professional service by employees that care to provide excellent service in a friendly environment

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A+ service

A+ service

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Just the service and professionalism from the staff.

Just the service and professionalism from the staff.

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A service attendant pointed out I may have purchased the wrong oil with which to do the oil change. I checked my owner's manual ...

A service attendant pointed out I may have purchased the wrong oil with which to do the oil change. I checked my owner's manual and he was right. I exchanged the oil and returned with the correct oil. The service was efficient and well communicated. I was very satisfied with the work completed.

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as an elderly woman, recently widowed, I am always grateful when my questions are treated in a respectful manner and the explana ...

as an elderly woman, recently widowed, I am always grateful when my questions are treated in a respectful manner and the explanations are geared to my lack of mechanical knowledge.

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I returned the next day to get a NEW BATTERY Replaced. The service was EXCELLENT.Happy Holidays to the Soquel Team.

I returned the next day to get a NEW BATTERY Replaced. The service was EXCELLENT.Happy Holidays to the Soquel Team.

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Didn’t feel pressure. Felt clear on service received. Pretty fast!

Didn’t feel pressure. Felt clear on service received. Pretty fast!

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Relatively quick and straightforward service.

Relatively quick and straightforward service.

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It was quick

It was quick

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Great team

Great team

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Quick and easy

Quick and easy

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The staff is very courteous and at the end of the service pointed out a torsion bar that was loose on the passenger side underca ...

The staff is very courteous and at the end of the service pointed out a torsion bar that was loose on the passenger side undercarriage...they recommended that I take the truck to my mechanic to tighten it and check it out...great service!

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NOTHING TO ADD.

NOTHING TO ADD.

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very nice folks working there

very nice folks working there

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Rufus - mgr on duty and the person who managed my oil change - was great!

Rufus - mgr on duty and the person who managed my oil change - was great!

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The customer service was lacking quite a bit. The mechanics seemed distant and not engaged. I was concerned. I waited at least a ...

The customer service was lacking quite a bit. The mechanics seemed distant and not engaged. I was concerned. I waited at least an hour to get serviced - though once serviced the mechanic helping me did top off everything, so knowing he cared to take initiative helped.

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The employees that sold me the services was personable and also cracked a joke which was funny.

The employees that sold me the services was personable and also cracked a joke which was funny.

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I've worked on my own vehicle for many many years. However my new homeowners association does not allow car work in our car port ...

I've worked on my own vehicle for many many years. However my new homeowners association does not allow car work in our car ports so I have to take my vehicle in for regular services like oil changes. When I want a simple oil change, I DO NOT want to be upsold to a synthetic blend or other offering if I do not ask. The only thing I would like is information if any visible damage to my vehicle during diagnostic checks. If the representative notices and informs me of a situation regarding my vehicle, only then will I respect an engaged conversation with the representative for a remedied solution, not an upsell.

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Excellent and genuine staff.

Excellent and genuine staff.

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Always great service and efficient. Drive in and drive out with ease.

Always great service and efficient. Drive in and drive out with ease.

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I appreciated being offered a bottle water while I waited to get service. I also very much appreciate being informed of the poss ...

I appreciated being offered a bottle water while I waited to get service. I also very much appreciate being informed of the possible extras/other services without any feeling of pressure. Always happy with this place

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Had to give up my spot in line and had young man trying to up sell me for things I know more about

Had to give up my spot in line and had young man trying to up sell me for things I know more about

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Before I used to go to jiffy lube in santa Cruz and it was a nightmare. It's good to know that a Well Managed business to s poss ...

Before I used to go to jiffy lube in santa Cruz and it was a nightmare. It's good to know that a Well Managed business to s possible in Santa Cruz! It's very hard to find quality employees here, .kudos to your management team!

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The only problem was waiting 40 minutes for the staff to finish the truck in front of me. I had someone behind me too, so I was ...

The only problem was waiting 40 minutes for the staff to finish the truck in front of me. I had someone behind me too, so I was stuck. I would have left after 20 minutes since it made me late for an appointment.

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everything just went well

everything just went well

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the whole over all experience was good.

the whole over all experience was good.

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The staff were extremely friendly and knowledgeable and made me feel like family. Juan remembered me from before and even though ...

The staff were extremely friendly and knowledgeable and made me feel like family. Juan remembered me from before and even though he wasn't my technician he came over to ask about how my truck was running after my last visit where I changed my oil, differential fluid, and transmission fluid. The fact that he took time out of his busy day to ask really made me feel important.

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The attendant was very accommodating. The service itself was detailed and done with professionalism. The staff was great. Upbeat ...

The attendant was very accommodating. The service itself was detailed and done with professionalism. The staff was great. Upbeat.

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Service , keeping me apprised

Service , keeping me apprised

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Leo the main technician was very professional. He helped me decide to buy a new battery as mine was getting old and weak. He was ...

Leo the main technician was very professional. He helped me decide to buy a new battery as mine was getting old and weak. He was patient with my questions and answers were right on target. He noticed my air filter was forced into place during my last oil change. The outer edges were ripped apart. I will continue doing business with you guys because of Leo.

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Very fast and professional and knowledgeable.....

Very fast and professional and knowledgeable.....

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First, it's just an oil change, so "satisfied" is about as excited as I can get.I did have to wait quite awhile (45+ min.) befor ...

First, it's just an oil change, so "satisfied" is about as excited as I can get.I did have to wait quite awhile (45+ min.) before getting into the service bay, but there were several cars ahead of me and I had made the decision to wait.The only thing that really wasn't satisfying was the communication by the person who walked me through each step. He was nice enough, but seemed bored and disengaged. His speech was unclear and monotone. I would just like to hear a little more enthusiasm and not have to ask him to repeat himself so much.

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The people who work there are very courteous and deliver excellent customer service

The people who work there are very courteous and deliver excellent customer service

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The service was was ex Cell’e they , Juan who serviced my car even removed a rat nest for me and was so courteous and respectfu ...

The service was was ex Cell’e they , Juan who serviced my car even removed a rat nest for me and was so courteous and respectful to me . Edgar the greeter was also highly courteous ! Will go there from now on

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I have a Ford F250.before the change from Oil Can Herney's I used to pay approx. 150.00 for the oil change. Your costs are just ...

I have a Ford F250.before the change from Oil Can Herney's I used to pay approx. 150.00 for the oil change. Your costs are just over $ 200. I don't see the added value in the extra money.

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I had been putting off getting an oil change and came in feeling guilty and nervous. Juan immediately put me at ease and helped ...

I had been putting off getting an oil change and came in feeling guilty and nervous. Juan immediately put me at ease and helped me to understand each step. The 18-point check was so thorough it ended up revealing a major issue that had been overlooked by who knows how many providers in the past. Luckily it was an easy fix and Valvoline had the part. I feel more confident in my car now and I know my next oil change will be completely stress-free.

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Great service friendly staff

Great service friendly staff

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because your staff wouldn’t stop trying to upsell me shitc

because your staff wouldn’t stop trying to upsell me shitc

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Professional, Courteous, and fast

Professional, Courteous, and fast

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Very professional service with military precision

Very professional service with military precision

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It was fine but it was a Saturday so it was really busy and I was disappointed that I wanted to buy a filter that was not in sto ...

It was fine but it was a Saturday so it was really busy and I was disappointed that I wanted to buy a filter that was not in stock. But overall, everything was good.

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The staff were very friendly and helpful. I was pleasantly surprised to learn that you replace the drain plug and washer at eac ...

The staff were very friendly and helpful. I was pleasantly surprised to learn that you replace the drain plug and washer at each service. I asked the Tech if you replaced the washer and he told me you replace both on every oil change. That's a real plus! I also like the light/tire pressure check, vehicle inspection, etc..

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I happened to drive by and saw no line, usually there is a wait.

I happened to drive by and saw no line, usually there is a wait.

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Xlnt service and recommendations

Xlnt service and recommendations

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Everything went smoothly and my concerns were met.

Everything went smoothly and my concerns were met.

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They were helpful with telling me costs of things with taxes added so I could make sure I had enough money for it. They also wer ...

They were helpful with telling me costs of things with taxes added so I could make sure I had enough money for it. They also were friendly, clear with communication, and professional.

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Basic oil change..nothing to get excited about

Basic oil change..nothing to get excited about

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The guys are knowledgeable and very courteous. Even though they are busy, the guys work hard to keep things moving and take care ...

The guys are knowledgeable and very courteous. Even though they are busy, the guys work hard to keep things moving and take care of their customers.

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Very polite staff, I was offered cold water and newspaperwhile waiting.

Very polite staff, I was offered cold water and newspaperwhile waiting.

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Very professional employees, all good experiene.

Very professional employees, all good experiene.

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Great service!!!

Great service!!!

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My technician was very friendly professional and explained things to me very simply. He was courteous and I enjoyed the experien ...

My technician was very friendly professional and explained things to me very simply. He was courteous and I enjoyed the experience. I have brought several cars in and when I see Juan leading the crews and training new hires I feel confident in the work be recommended and completed.

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The attendant was clear and not pushy. I like being able to stay in my car. I didn't feel ripped off. The process was easy an ...

The attendant was clear and not pushy. I like being able to stay in my car. I didn't feel ripped off. The process was easy and convenient.

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Quick and easy

Quick and easy

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I always find the staff to be professional and knowledgeable. There was a very unreasonable and irritable customer in front of m ...

I always find the staff to be professional and knowledgeable. There was a very unreasonable and irritable customer in front of me online. Despite his bad behavior, the staff handled the situation calmly and reasonably. It was a very busy day. No fault on the part of the staff, and they did inform me that it would be a 45 min. wait. It was 45 min. and I read the newspaper and drank the water that were provided. I always recommend this station to others.

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Trusted work and professional service.

Trusted work and professional service.

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Staff very well trained on up-selling services and replacements.

Staff very well trained on up-selling services and replacements.

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Luis was great!

Luis was great!

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My new tires are filled with nitrogen. In the event they were low, filling them wouldn’t be an option

My new tires are filled with nitrogen. In the event they were low, filling them wouldn’t be an option

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Very impressed with how professional, helpful & friendly management and staff were at this location. Juan, the manager, did an ...

Very impressed with how professional, helpful & friendly management and staff were at this location. Juan, the manager, did an amazing job explaining what was going on while my car was being worked on. He answered all my questions in a friendly, helpful way without making me feel dumb about my lack of car repair & maintenance knowledge. I have already recommended the Capitola location to a number of friends. As for me, I will only be going to this location for all my car service & maintenance needs.

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I found the staff to be very professional, explaining things to me in detail and treating me with respect. They also offered me ...

I found the staff to be very professional, explaining things to me in detail and treating me with respect. They also offered me water as I had to wait in my car in the sun because there was a line. I was very impressed by the quality of the staff.

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Staff was friendly and explained options and work done very clearly.

Staff was friendly and explained options and work done very clearly.

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There is always room for improvement. The synthetic blend oil filter was out of stock although it was an upsell and saved me mon ...

There is always room for improvement. The synthetic blend oil filter was out of stock although it was an upsell and saved me money that it was out of stock, I would have liked to try it out.

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Staff was friendly. Was offered a newspaper and bottle water. I like how I can stay in my vehicle during the service. I like how ...

Staff was friendly. Was offered a newspaper and bottle water. I like how I can stay in my vehicle during the service. I like how staff seems very knowledgeable and properly trained and they keep you in the loop every step of the way and visually show you what is happening with your vehicle.

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Even though I had to wait I was greeted promptly by an employee and given a price sheet and newspaper! He later offered me bott ...

Even though I had to wait I was greeted promptly by an employee and given a price sheet and newspaper! He later offered me bottled water. The staff was professional but friendly, knowledgeable, and no “up selling” or pressure to convince me to buy other services, just information. I did buy a new air filter as well.

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EMPLOYEES WERE VERY FRIENDLY . THE OIL CHANGE WAS DONE QUICKLY.

EMPLOYEES WERE VERY FRIENDLY . THE OIL CHANGE WAS DONE QUICKLY.

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Convenience and service I can trust.

Convenience and service I can trust.

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The service was just awesome

The service was just awesome

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They told me the wait would be about 20 minutes and gave me a paper and water during my wait. Advised me on some stuff that nee ...

They told me the wait would be about 20 minutes and gave me a paper and water during my wait. Advised me on some stuff that needed to be changed and did it in a proper manner.

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I’m glad that I got my oil changed locally and I will do it more often.The coupon helped.

I’m glad that I got my oil changed locally and I will do it more often.The coupon helped.

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Very friendly p, gave ma newspaper to read while waiting.Gave me $5 off because I ask if that had discount for vets or senior ci ...

Very friendly p, gave ma newspaper to read while waiting.Gave me $5 off because I ask if that had discount for vets or senior citizens.

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Just great service overall, the wait was not a big deal at all and while I was waiting they checked my tire pressure , cleaned m ...

Just great service overall, the wait was not a big deal at all and while I was waiting they checked my tire pressure , cleaned my windows and gave me a bottle of water !! Super nice !!

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They workers were very friendly and helpful. It was nice that they cleaned my windows and checked my tire pressure as well.

They workers were very friendly and helpful. It was nice that they cleaned my windows and checked my tire pressure as well.

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They performed the work quickly, answered questions, explained everything thoroughly.

They performed the work quickly, answered questions, explained everything thoroughly.

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Efficiency

Efficiency

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All I know is they move the cars through much faster at Jiffy Lube

All I know is they move the cars through much faster at Jiffy Lube

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Customer Service and convenience are great. Cost is a bit high.

Customer Service and convenience are great. Cost is a bit high.

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A simple oil change was to expensive an they(the workers)kept asking me to buy more stuff an THATS a turn off

A simple oil change was to expensive an they(the workers)kept asking me to buy more stuff an THATS a turn off

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The price for service was extremely high.I paid $128.00, I supplied the oil filter and air filter. This place is no Jiffy Lube!

The price for service was extremely high.I paid $128.00, I supplied the oil filter and air filter. This place is no Jiffy Lube!

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The staff was friendly and courteous. Everyone seemed happy at their job, engaged and present. They worked quickly and thoroughl ...

The staff was friendly and courteous. Everyone seemed happy at their job, engaged and present. They worked quickly and thoroughly.

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Always pretty consistent

Always pretty consistent

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In one word: Efficiency

In one word: Efficiency

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They were very busy. I did not mind the wait. All were very courteous. All very professional.The whole station and workers ran l ...

They were very busy. I did not mind the wait. All were very courteous. All very professional.The whole station and workers ran like a well oiled machine. 😉 ;)

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It took a really long time. I was upsold repeatedly even though i said all those things would be dealt with

It took a really long time. I was upsold repeatedly even though i said all those things would be dealt with

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Juan was our customer representative at our last visit. He was very nice, professional, and knowledgable. I appreciate great cus ...

Juan was our customer representative at our last visit. He was very nice, professional, and knowledgable. I appreciate great customer service these days.

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I waiting 1 hours to finally get my service done

I waiting 1 hours to finally get my service done

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It’s a convenient service even though the wait is quite long. I didn’t know there was a waiting room but was offered water. It w ...

It’s a convenient service even though the wait is quite long. I didn’t know there was a waiting room but was offered water. It was a very hot day.

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All staff was very professional and accommodating. I felt they were honest and did a high quality of work. I appreciate being ab ...

All staff was very professional and accommodating. I felt they were honest and did a high quality of work. I appreciate being able to see them work under my car and call out all services they're doing. Nicely run shop.

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The guys were all very conscientious and courteous. We were greeted promptly and informed the entire time. The waters and news ...

The guys were all very conscientious and courteous. We were greeted promptly and informed the entire time. The waters and newspaper is a nice touch. I didn't feel ripped off. I felt like they did a good job on my daughter's old car.

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It was busy, so I waited longer than usual, but the crew was very friendly and efficient.

It was busy, so I waited longer than usual, but the crew was very friendly and efficient.

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I have had Juan service 2 of my cars recently and he provides great service and knowledge.

I have had Juan service 2 of my cars recently and he provides great service and knowledge.

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that shift was courteous, knowledgeable and gave me the heads up on a few items

that shift was courteous, knowledgeable and gave me the heads up on a few items

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U need to provide explanation around premium services

U need to provide explanation around premium services

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Very knowledgeable and great customer service and attitude

Very knowledgeable and great customer service and attitude

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The team is great. I like seeing the same faces when I go in so I like seeing Juan (I think that it is his name) is always there ...

The team is great. I like seeing the same faces when I go in so I like seeing Juan (I think that it is his name) is always there. I trust his work and knowledge.

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They did a great job, but I didn’t find anything that was totally over the top.

They did a great job, but I didn’t find anything that was totally over the top.

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I was quiet pleased with the service in and out quickly

I was quiet pleased with the service in and out quickly

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Job well do.

Job well do.

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Good service

Good service

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Team member was extremely courteous and didn’t treat me like an idiot or just someone to get an upsell from. They appeared gene ...

Team member was extremely courteous and didn’t treat me like an idiot or just someone to get an upsell from. They appeared generally interested in the overall performance of my car.

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good experience. the staff was helpful and service was fast

good experience. the staff was helpful and service was fast

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Was a busy time and the wait was 30 minutes or more

Was a busy time and the wait was 30 minutes or more

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Overpriced for synthetic oil . 125$ but I usually buy my own oil and filter and just pay for the service so that would’ve saved ...

Overpriced for synthetic oil . 125$ but I usually buy my own oil and filter and just pay for the service so that would’ve saved me about 40$

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I liked that they were not pushy to buy unnecessary items and were very informative, however, they didn't really go one way or t ...

I liked that they were not pushy to buy unnecessary items and were very informative, however, they didn't really go one way or the other with replacing items...they stayed very neutral. I'm a wife, mom w two busy kids in the car...I think oil cans might gain that much more trust if they stated an opinion, like "hey your car is brand new...you really don't need a new filter, I know it looks dirty but they all get that way even a couple days after use." Instead of getting home and my husband taken back that I replaced a new car filter after them pointing out the minor dirt, etc in the filter(my car is a year old).

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Exceptional customer service. Felt well informed on what was going to be done and options as to reomendations of other servicies ...

Exceptional customer service. Felt well informed on what was going to be done and options as to reomendations of other servicies that may be needed.

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The service was AWESOME and the technicians were very friendly!!

The service was AWESOME and the technicians were very friendly!!

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I waited in a line of cars for over 1 hour before going in to a work bay. While I was satisfied with the service, the wait time ...

I waited in a line of cars for over 1 hour before going in to a work bay. While I was satisfied with the service, the wait time was unacceptable. The employee that greeted me indicated that it would be 15-20 minutes wait.

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I liked the man who I mainly spoke to. He was very helpful and professional. The man below the car also found a problem I was no ...

I liked the man who I mainly spoke to. He was very helpful and professional. The man below the car also found a problem I was not aware of.

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Other than the long wait outside the bay, the crew is efficient and polite.

Other than the long wait outside the bay, the crew is efficient and polite.

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I’m satisfied I waited not very long from the car in front of me, however when I and the truck next to me were getting our oil c ...

I’m satisfied I waited not very long from the car in front of me, however when I and the truck next to me were getting our oil change it took about an hour and there were about five cars waiting getting frustrated and by design of the parking a car can’t back out and leave if need be. No fault to employees.

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Friendly and Efficient Service

Friendly and Efficient Service

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Everyone was very polite, knowledgeable and their goal was to make my visit as short as possible yet, offered to change my filte ...

Everyone was very polite, knowledgeable and their goal was to make my visit as short as possible yet, offered to change my filter by showing me a new one and my old one. Visual was great. Thanks!

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I drive my jeep only sparingly. So it only gets 5 to 6000 miles a year. Thus, I want high-quality oil and oil filter’s in my jee ...

I drive my jeep only sparingly. So it only gets 5 to 6000 miles a year. Thus, I want high-quality oil and oil filter’s in my jeep. I feel I get them here.

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Tech couldn't turn off maintenance required light

Tech couldn't turn off maintenance required light

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Only less than half the staff showed up for work causing a big wait time. Then they rushed , didn’t check tire pressure or clean ...

Only less than half the staff showed up for work causing a big wait time. Then they rushed , didn’t check tire pressure or clean window, didn’t know how to reset service indicator, didn’t check air filter

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The employees were very friendly and welcoming. They seemed to perform BEYOND what they were required to do and it was very plea ...

The employees were very friendly and welcoming. They seemed to perform BEYOND what they were required to do and it was very pleasant

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personable, real, not phony. Kind and accommodating. I bet they get paid a decent wage because it seems like they all like thei ...

personable, real, not phony. Kind and accommodating. I bet they get paid a decent wage because it seems like they all like their job.

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Price, professional, and knowledge

Price, professional, and knowledge

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I think the staff is pretty honest and the price is right for me

I think the staff is pretty honest and the price is right for me

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The greeter outside the service bay was rude, nonchalant, and unhelpful. The service I received inside the service bay was fanta ...

The greeter outside the service bay was rude, nonchalant, and unhelpful. The service I received inside the service bay was fantastic.

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Quick, friendly informed service. Valvoline oil.

Quick, friendly informed service. Valvoline oil.

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Quick efficient courteous

Quick efficient courteous

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The staff was helpful and regimented. Almost a military-like verbalizing the actions they were involved with. I guess it is supp ...

The staff was helpful and regimented. Almost a military-like verbalizing the actions they were involved with. I guess it is supposed to increase the feeling of professional service. I'm not to sure if it was reassuring or a little disturbing.

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very courteous, they checked everything, told me my tail light was out, and replaced it. provided a water and a USA today, gave ...

very courteous, they checked everything, told me my tail light was out, and replaced it. provided a water and a USA today, gave me options for the oil filter.

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Customer service was awesome! Friendly, thorough and he answered my questions. This was my first experience at a Valvoline and I ...

Customer service was awesome! Friendly, thorough and he answered my questions. This was my first experience at a Valvoline and I will definitely come back.

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Everyone and everything was very satisfied

Everyone and everything was very satisfied

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The staff was knowledgable, friendly and professional.

The staff was knowledgable, friendly and professional.

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Very courteous service men.

Very courteous service men.

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Staff was courteous and clear about what was happening, their recommendations, and the progress of the service. I appreciate bei ...

Staff was courteous and clear about what was happening, their recommendations, and the progress of the service. I appreciate being spoken to candidly and clearly.

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Top notch customer service

Top notch customer service

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Only that there were a lot of "suggested" upgrades asked about during the visit.

Only that there were a lot of "suggested" upgrades asked about during the visit.

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Even though the line I was in had two problematic vehicles in front of me which caused delay, waiting in my vehicle made it pret ...

Even though the line I was in had two problematic vehicles in front of me which caused delay, waiting in my vehicle made it pretty easy. For this reason I would say I enjoyed the experience over other services.

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Luis, the lead, was courteous and fun.

Luis, the lead, was courteous and fun.

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Too long of a wait to get in.First time I went was 45 mins plus wait, I left and came back next day. Waited approx 30 mins to ge ...

Too long of a wait to get in.First time I went was 45 mins plus wait, I left and came back next day. Waited approx 30 mins to get in then another 15 or so in the bay. In short it was far from instant.

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It is located at a convenient intersection. All the employees are knowledgeable and helpful.

It is located at a convenient intersection. All the employees are knowledgeable and helpful.

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The staff is really friendly, i like the added detail of the staff giving us newspaper to read while we wait. And i like that i ...

The staff is really friendly, i like the added detail of the staff giving us newspaper to read while we wait. And i like that i don't feel pressure to buy more.

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There were a lot of new kids there being trained...nothing wrong with that, it just made things that much slower. The technician ...

There were a lot of new kids there being trained...nothing wrong with that, it just made things that much slower. The technician that put air in my tires asked ME what the pressure was supposed to be. I don't know about you, but that made me a little nervous. The tech should know or know how to find that information, tell me then inform me if my tires were filled properly or not and proceed with confidence to perform the task.

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The young man did a very professional and informed job.

The young man did a very professional and informed job.

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Great service! Great staff. Very friendly and knowledgeable. The customer service was worth the wait. I highly recommend this pl ...

Great service! Great staff. Very friendly and knowledgeable. The customer service was worth the wait. I highly recommend this place. Thank you for having a crew as nice as the guys who helped me.

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I was very satisfied with my visit

I was very satisfied with my visit

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i always used you guys in Salinas ca but i had a bad experience the last time was was there and did not plan on ever returning,M ...

i always used you guys in Salinas ca but i had a bad experience the last time was was there and did not plan on ever returning,ME and my wife we go to the Santa craze flee market every Sunday and my wife seen your Valvoline location with no line at all and i was skeptical but said what the heck let go in and try it out and wow was i blown a way with the great hospitality.

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I really liked the fact that even though I personally am not highly knowledgable about cars and their necessities, the workers a ...

I really liked the fact that even though I personally am not highly knowledgable about cars and their necessities, the workers at Valvoline were extremely patient in taking the time to explain things to me and help get through the whole experience successfully.

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Greeted quickly,service completed as they told me it would be.

Greeted quickly,service completed as they told me it would be.

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Not My first time here. Great group of guys and gals.

Not My first time here. Great group of guys and gals.

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Professional work done in a timely manner.

Professional work done in a timely manner.

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courteous and prompt service

courteous and prompt service

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I really liked Tyler who was the mechanic helping me. He was really nice and not pushy at all, but explained everything to me an ...

I really liked Tyler who was the mechanic helping me. He was really nice and not pushy at all, but explained everything to me and told me what I should be paying attention to/looking for at my next service.

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Several return visits in previous Six months when fluids were topped off.....guaranteed loyalty and return.... paying a full pre ...

Several return visits in previous Six months when fluids were topped off.....guaranteed loyalty and return.... paying a full premium for full synthetic is part of the reason I am back.COMPANY CHANGING TOP UP TIME PERIOD TO THREE MONTHS is a MAJOR DISINCENTIVE.

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Very good service that’s hard to come by in Santa Cruz

Very good service that’s hard to come by in Santa Cruz

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Easy to get served; professional staff.

Easy to get served; professional staff.

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Great service and relatively easy customer experience

Great service and relatively easy customer experience

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Seem honest. Very convenient and polite.

Seem honest. Very convenient and polite.

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Everything was good. Service was completed quickly and as promised.

Everything was good. Service was completed quickly and as promised.

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I felt the service people were great in pointing out things regarding my recently acquired vehicle..I asked them questions and g ...

I felt the service people were great in pointing out things regarding my recently acquired vehicle..I asked them questions and got legitimate responses regarding this vehicle.I will return to this establishment.

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Competent staffShort waitGood products

Competent staffShort waitGood products

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The services courteous and quick. It's very convenient for me.

The services courteous and quick. It's very convenient for me.

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Had the pick 3 and save 10% deal but also had a coupon for the oil change which I was told could not be used with the deal. I b ...

Had the pick 3 and save 10% deal but also had a coupon for the oil change which I was told could not be used with the deal. I believe it should have been honored as there was nothing saying otherwise on the coupon itself and when a regular guest is returning and paying nearly $300, I don't think taking the $10 coupon off would have hurt the sale and it makes a difference for the customer.

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I experienced no wait time. Excellent customer service as well. I own two vehicles and I will continue to get my oil changed wit ...

I experienced no wait time. Excellent customer service as well. I own two vehicles and I will continue to get my oil changed with Valvoline.

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convenient, friendly staff

convenient, friendly staff

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The employees were extremely kind and knowledgeable. They greeted me as soon as I drove up and offered me a water and the newspa ...

The employees were extremely kind and knowledgeable. They greeted me as soon as I drove up and offered me a water and the newspaper while I waited. I was also provided with a price sheet so I could determine what I wanted to buy.

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No complaints.

No complaints.

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I like how they inspected the car and let me know what services were need and which ones will be coming up ..

I like how they inspected the car and let me know what services were need and which ones will be coming up ..

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They were professional and were able to answer all questions I had about future Maitnance needs .

They were professional and were able to answer all questions I had about future Maitnance needs .

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The workers were very friendly and I was in and out in about 10min

The workers were very friendly and I was in and out in about 10min

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serviceman was knowledgeable and courteous. Only problem was that air and cabin filter were not in stock.

serviceman was knowledgeable and courteous. Only problem was that air and cabin filter were not in stock.

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Rufus was very friendly and has a great sense of humor (as do I)! He explained everything well and helped me understand, with an ...

Rufus was very friendly and has a great sense of humor (as do I)! He explained everything well and helped me understand, with an excellent mini science lesson on air expansion, why the unusual cold weather we've been having is likely why my tire sensors are lighting up in the morning lately. Thank you for a lovely experience Rufus! :)

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Price is a little high

Price is a little high

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Service was good and price paid for services rendered, with coupon, comprable to other service station

Service was good and price paid for services rendered, with coupon, comprable to other service station

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Excellent Customer Service!

Excellent Customer Service!

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Quick and efficient.

Quick and efficient.

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I didn’t have to do it .

I didn’t have to do it .

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The next morning my car broke down; it’s at the mechanic and I am waiting to hear what happened.

The next morning my car broke down; it’s at the mechanic and I am waiting to hear what happened.

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I have been a customer for a long time. Do not plan on changing this service

I have been a customer for a long time. Do not plan on changing this service

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I had to wait at about 40 minutes before I was pulled into the service bay. That probably is due to the quality of service prov ...

I had to wait at about 40 minutes before I was pulled into the service bay. That probably is due to the quality of service provided that attracts customers and the lack of similar services in the area.

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Long wait time

Long wait time

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I was certify with the service provided.

I was certify with the service provided.

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Vince, the service technician, was more than knowledgeable about my vehicle, checked it more thoroughly than before the “name ch ...

Vince, the service technician, was more than knowledgeable about my vehicle, checked it more thoroughly than before the “name change” and answered all of my questions without upselling me.

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FRIENDLY SERVICE, COURTESY, GREAT ATTITUDE,, THANK YOU

FRIENDLY SERVICE, COURTESY, GREAT ATTITUDE,, THANK YOU

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Price was much higher than expected. Usually its 25 or 30 but price here for conventional starts from 40.

Price was much higher than expected. Usually its 25 or 30 but price here for conventional starts from 40.

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Everyone was nice and it was very quick as I am always in a hurry

Everyone was nice and it was very quick as I am always in a hurry

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Planned on spending $40,.....ended up spending over $100!

Planned on spending $40,.....ended up spending over $100!

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The young man greeting us was not professional not paying attention to me or the other customers in line. He was going to have u ...

The young man greeting us was not professional not paying attention to me or the other customers in line. He was going to have us move our cars after we had got in line. The drive way in very steep and to have three cars move around plus having one back into traffic was dangerous. I refused to do it and we just stayed in place. The young man is inexperienced and needs more training.

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They were very efficient

They were very efficient

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Cost of air filter and product to clean gas! It seems everything was 24.99

Cost of air filter and product to clean gas! It seems everything was 24.99

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Not this locations fault but had trouble locating a coupon that I could use- I find the price a bit high and rely on a coupon fo ...

Not this locations fault but had trouble locating a coupon that I could use- I find the price a bit high and rely on a coupon for a more reasonable price. Over all good experience though

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The service rep informed me about the options giving me the right information to make the right decisions.

The service rep informed me about the options giving me the right information to make the right decisions.

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Organized, enthusiastic staff of young people who work well together. I was asked but not pushed to replace my wiper blades and ...

Organized, enthusiastic staff of young people who work well together. I was asked but not pushed to replace my wiper blades and internal cabin filter. I own a 2015 Jeep Grand CHerokee, which now has 40K miles. Both did need replacing. The rep. was clear in showing me the parts that needed replacing. Had it not been brought to my attention, I likely would have not had the service done.

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The entire visit was positive and Juan, the manager was professional and personable.

The entire visit was positive and Juan, the manager was professional and personable.

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Waited too long. Tried to upsell several times during process.

Waited too long. Tried to upsell several times during process.

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it was fast and easy and the customer service was amazing

it was fast and easy and the customer service was amazing

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It’s just a oil change

It’s just a oil change

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It’s a busy location, but felt like the technicians gave me the service I expect, and were thorough with my car.

It’s a busy location, but felt like the technicians gave me the service I expect, and were thorough with my car.

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Lights and tire pressure not checked, I drive a newer vehicle but would still like to have them checked. Tech unfamiliar in cha ...

Lights and tire pressure not checked, I drive a newer vehicle but would still like to have them checked. Tech unfamiliar in changing fuel filter on a diesel engine, total time waiting in line (5-10 minutes) and bay was over an hour.

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Quick friendly service

Quick friendly service

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good price and not a lot of pressure to "up sell"

good price and not a lot of pressure to "up sell"

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Nice staff

Nice staff

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friendly fast service

friendly fast service

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It was a good experience

It was a good experience

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Staff is always fast and nice.

Staff is always fast and nice.

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Stay in my car. I liked how the representatives worked as a team.

Stay in my car. I liked how the representatives worked as a team.

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The wait to get into the bay seemed excessive for a weekday afternoon.

The wait to get into the bay seemed excessive for a weekday afternoon.

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The guy was honestly a real person gave real opinions

The guy was honestly a real person gave real opinions

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Free newspaper, water, friendly employees,decent price, not too long of a wait...I came back because it was too busy earlier

Free newspaper, water, friendly employees,decent price, not too long of a wait...I came back because it was too busy earlier

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Por su amabilidad y respeto q le brindan al cliente des de q yega al taller y la manera como te explican el proseso de el trabaj ...

Por su amabilidad y respeto q le brindan al cliente des de q yega al taller y la manera como te explican el proseso de el trabajo q ban a aserle a el carro y la rapides en lo q lo asen.

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We were greeted promptly, offered the paper and water, and immediately had our tires filled and windshield washed. The man who h ...

We were greeted promptly, offered the paper and water, and immediately had our tires filled and windshield washed. The man who helped us during the oil change itself was really nice and didn't pressure me to buy additional filters. He also let me know that it's about time to have my transmission checked, but because of my type of car, I would need to take it elsewhere - a dealer or specialist. He felt very trustworthy.

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Professionalism of the staff

Professionalism of the staff

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I feel the price for a loyal customer like me and my car should be a little better than average price

I feel the price for a loyal customer like me and my car should be a little better than average price

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I requested just an oil change only. However, I was shown my differential fluids and asked about my air filter. I just needed ...

I requested just an oil change only. However, I was shown my differential fluids and asked about my air filter. I just needed an oil change!

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Able to get in and out quickly

Able to get in and out quickly

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Very friendly and polite!!

Very friendly and polite!!

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Didn't have the brand oil I wanted in stock

Didn't have the brand oil I wanted in stock

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I just moved here from another city and the other places I have gone always seemed to try and cheat me especially since I am a f ...

I just moved here from another city and the other places I have gone always seemed to try and cheat me especially since I am a female. I did not feel that way here. I felt as an equal and that the service was whats best for the vehicle and me, not what was best for the company. The staff were very friendly and seemed well educated in what what was going on.

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Staff is informative without being pushy. They were very polite.

Staff is informative without being pushy. They were very polite.

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You can see what’s going on.They give you a news paper.They give you extra services, window wash, tire pressure check, lights ch ...

You can see what’s going on.They give you a news paper.They give you extra services, window wash, tire pressure check, lights check, at no extra charge.They “call out” what they’re doing.They treat you with respect.

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Friendly staff. Explained services and quick an efficient

Friendly staff. Explained services and quick an efficient

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It was EASY.. The Tech were polite and helpful... It was FAST... I like your service. Thank you.

It was EASY.. The Tech were polite and helpful... It was FAST... I like your service. Thank you.

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I feel the experience was just like any other oil drive threw. There wasn't anything that I feel set you apart. I got a newspa ...

I feel the experience was just like any other oil drive threw. There wasn't anything that I feel set you apart. I got a newspaper but I don't read the news. The appearance of the staff was uniformed but not clean uniform. Shoes not tied, shirts looking like it was in a ball on the floor before they put it on. Average but nothing special.

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Great service manny was very polite

Great service manny was very polite

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The techs are always courteous. They keep me informed of what services are offered. Especially when checking my other fluids (tr ...

The techs are always courteous. They keep me informed of what services are offered. Especially when checking my other fluids (transmission, brake, differential, etc.). Service is done quickly and to my satisfaction. It reminds me of days past where there was a team of service men at the gas station. You would pull up to the pump and they would all be checking your fluids, check your air/tires and clean windows while they pump your gas!

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the staff were very courteous and informative

the staff were very courteous and informative

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Great crew, thought that lead tech was very thorough

Great crew, thought that lead tech was very thorough

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They told you what kind of oil you need or it’s better.. they check everything if it’s alright

They told you what kind of oil you need or it’s better.. they check everything if it’s alright

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Great communications. Friendly. Caring. Covered all car needs.

Great communications. Friendly. Caring. Covered all car needs.

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everyone was very friendly and efficient ... I liked how they ck all my fluids and air and lightsoffered water and the paper ... ...

everyone was very friendly and efficient ... I liked how they ck all my fluids and air and lightsoffered water and the paper ... no pressure on other things that need to be done on your vehicle...

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Fast, friendly service

Fast, friendly service

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Long wait time

Long wait time

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The young man was HIGHLY knowledgeable, friendly, and not pushy.

The young man was HIGHLY knowledgeable, friendly, and not pushy.

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I could barely understand the first guy who was helping me. And the wait was ling

I could barely understand the first guy who was helping me. And the wait was ling

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They did a great job, and were friendly!

They did a great job, and were friendly!

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Was the first person there in the morning fast service they checked everything on my van was really impressed

Was the first person there in the morning fast service they checked everything on my van was really impressed

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greeted upon arrival, services were explained to me. most the time, because i'm a female, car service employees tend to treat yo ...

greeted upon arrival, services were explained to me. most the time, because i'm a female, car service employees tend to treat you different, but I don't feel that way at all when I visit this branch for an oil change. I didn't feel pressured into upgrading anything. Service was prompt and each employee was very knowledgeable and efficient during my whole service. everyone was friendly! thanks!

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I think satisfied was adequate as an answer. My first time.

I think satisfied was adequate as an answer. My first time.

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Work was done quickly once I got in the garage

Work was done quickly once I got in the garage

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Friendly and knowledgeable staff

Friendly and knowledgeable staff

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They just seemed to like their jobs and were helpful

They just seemed to like their jobs and were helpful

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Highly priced

Highly priced

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Good service and friendly staff. DId not treat me like I'm stupid or don't know because I am a woman. Treated me respectfully an ...

Good service and friendly staff. DId not treat me like I'm stupid or don't know because I am a woman. Treated me respectfully and explained anything I asked in terms I could understand. Very satisfied.

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Friendly, knowledgeable staff who doesn’t pressure customers into services they don’t need.

Friendly, knowledgeable staff who doesn’t pressure customers into services they don’t need.

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The guy was rude and I paid to much for the oil change

The guy was rude and I paid to much for the oil change

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This is the first time I have not had to wait at all for my oil change! It may have just been the right timing, but it was great ...

This is the first time I have not had to wait at all for my oil change! It may have just been the right timing, but it was great because I was expecting to wait about an hour - I normally do for this location.

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Extremely friendly staff! I appreciate that they check my lights and tires (the stuff I don't think about on my own). The young ...

Extremely friendly staff! I appreciate that they check my lights and tires (the stuff I don't think about on my own). The young man that was at my window noticed I went almost double the mileage that I should have and suggested the full synthetic this time, which will obviously be better for me!

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Good people know what their doing

Good people know what their doing

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Probably the wait but there isn't much that can be done about that.

Probably the wait but there isn't much that can be done about that.

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Very attentive, gave me a news paper and a bottle of water while I waited. I asked for a battery terminal cleaning and was told ...

Very attentive, gave me a news paper and a bottle of water while I waited. I asked for a battery terminal cleaning and was told that it cleaned up with just water, no need to go any further with that and didn't charge me. Really honest and nice staff I will be taking my other car in there this week, thank you!

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Customer service was knowledgable and friendly. Everything was clearly explained to me. I really appreciate being able to stay i ...

Customer service was knowledgable and friendly. Everything was clearly explained to me. I really appreciate being able to stay in my car. I also like the uniform hats. :)

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The representatives were friendly knowledgeable the service was quick efficient and I got exactly what I needed at the service ...

The representatives were friendly knowledgeable the service was quick efficient and I got exactly what I needed at the service center everything I needed and no extras

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Good and prompt service..They answered all my questions in a courteous manner.

Good and prompt service..They answered all my questions in a courteous manner.

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Everyone was professional and courteous. It was a hot day and I was 3rd in line so I had to wait. No problem, I have no proble ...

Everyone was professional and courteous. It was a hot day and I was 3rd in line so I had to wait. No problem, I have no problem waiting. What I did not expect was the guy who came out to greet me offered me a bottle of cold water. It's such a small thing, but it really helped personalize the service. You guys are great, I'll definitely be back.

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exelent coustumer service..it was a hot dayso they give me a cold botle water thank you

exelent coustumer service..it was a hot dayso they give me a cold botle water thank you

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Over 20 min waiting in line. No waiting room. Sat outside on bench for almost 30 min and reflections from other cars were in m ...

Over 20 min waiting in line. No waiting room. Sat outside on bench for almost 30 min and reflections from other cars were in my face. It was a hot day and a waiting room would be nice. I think the service was good though.

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Price was higher than I would have liked. A+ for the staff, though - good people

Price was higher than I would have liked. A+ for the staff, though - good people

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Friendly, efficient service

Friendly, efficient service

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Good all around experience and nice group of workers

Good all around experience and nice group of workers

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They had always tried to get me to purchase other things when I just came in for an oil change. They didn’t do that this time.

They had always tried to get me to purchase other things when I just came in for an oil change. They didn’t do that this time.

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Good customer focused service, easy, good result ...

Good customer focused service, easy, good result ...

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Got in quickly. Guy serving me was great, friendly, easy to understand.

Got in quickly. Guy serving me was great, friendly, easy to understand.

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Professional, quick service! Convenient, I Never have to leave my car. One of my cars is a prius. The Prius tends to burn more ...

Professional, quick service! Convenient, I Never have to leave my car. One of my cars is a prius. The Prius tends to burn more oil with the cold starts. The instant oil change offers free top off service until my next oil change due date. The next oil change due date is conveniently printed on a windshield sticker along with the type of oil used. The service mechanics communicate with each other very well threw-out the service. They applied fender protection while working the wiped down my fenders when they had completed the service.While I was waiting for the service a tech offered a news paper and did light signal inspection on my car. The tech also checked the air pressure on my tires all as part of the Instant Oil Change service.The service is could be described as a meditation period for me the customer.Sincerely,Dave Smith

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Attendant was courteous but dismissive. Window washer said, "We only do windshields when I asked for a quick skim of side window ...

Attendant was courteous but dismissive. Window washer said, "We only do windshields when I asked for a quick skim of side window.

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Friendly staff, fairly prompt service.

Friendly staff, fairly prompt service.

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This was my 1st visit at one of these facilities. I was told as soon as I pulled in that there would be at least a 45 minute wai ...

This was my 1st visit at one of these facilities. I was told as soon as I pulled in that there would be at least a 45 minute wait due to 3 cars ahead of me, about 15 minutes per car. But I was given a newspaper to read, which was a nice touch, and I asked if there was a better time to return as was told "it's always like this." So I decided to just relax and wait. The service technicians were very attentive, took care of checking air pressure of tires, working conditions of all lights and other various details while I was still in line waiting, which speeded up my time in the bay, so that was nice! And they were also very fair in taking the next person into a bay that had been waiting the longest and asked 2 of us to move our cars so they could service that person, which I did not mind at all, knowing that if I return I may get the same courtesy. I was very impressed with the live videos I was able to watch as the technicians worked on my vehicle and they were all very friendly and courteous that I even tipped them :-) Thanks for the great service!

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Everyone nice fast service & on budget !

Everyone nice fast service & on budget !

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Mar car still beeps that I need an oil change. It would be nice for them to check to see if they need to manually switch or do s ...

Mar car still beeps that I need an oil change. It would be nice for them to check to see if they need to manually switch or do something to stop the beep, as I just assumed the beep would turn off on its own.

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The technician was very helpful

The technician was very helpful

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it was just a oil change

it was just a oil change

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I would recommend instead of high pressuring for additional services, just make recommendations on the invoice of things that ne ...

I would recommend instead of high pressuring for additional services, just make recommendations on the invoice of things that need attention, that way the customer can give it some thought and doesn't feel pressured to make an instant decision.

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Just down the street...

Just down the street...

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I was very satisfied with the service I received. The tech that helped me explained everythiny truck.g to me , although he was ...

I was very satisfied with the service I received. The tech that helped me explained everythiny truck.g to me , although he was a bit rushed. There is no waiting room at this location but I was fine waiting in my truck.

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For the service and the atención with the costumers

For the service and the atención with the costumers

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I thought the cost would be cheaper than when I go to the Toyota dealership, but it was double what it cost me at the dealership ...

I thought the cost would be cheaper than when I go to the Toyota dealership, but it was double what it cost me at the dealership.

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The employees were so friendly.

The employees were so friendly.

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Great group friendly and engaging and useful.

Great group friendly and engaging and useful.

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I had a wonderful time with this experience. I was given icy cold water on a hot day, a newspaper and passed the time very comf ...

I had a wonderful time with this experience. I was given icy cold water on a hot day, a newspaper and passed the time very comfortably. The staff is amazing and very, very engaged. Great, great customer service. They even talked to my doggie with pets and smiles. The techs had me in and out in minutes and my car is running like a sewing machine. I love this place.

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Efficiency of service and knowledge of staff. Not pushy to get me to buy every other service.

Efficiency of service and knowledge of staff. Not pushy to get me to buy every other service.

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Highly Satisfied means to me that the service would have to be beyond my expectations. I was satisfied with my service because I ...

Highly Satisfied means to me that the service would have to be beyond my expectations. I was satisfied with my service because I received the service I expected. Being satisfied isn't a bad remark. I'm happy with the service received.

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The service was performed as quickly and efficiently as possible. There was a line when I arrived, but I received a bottle of c ...

The service was performed as quickly and efficiently as possible. There was a line when I arrived, but I received a bottle of cold water and a copy of USA Today which kept me entertained while I had to wait. I will miss the old name.

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The staff was friendly and amazing, watching the work be done was great from both the front and bottom. This aspect was great .

The staff was friendly and amazing, watching the work be done was great from both the front and bottom. This aspect was great .

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Good customer service, secure in the knowlwdge that only good and services needed will be suggested/offered.

Good customer service, secure in the knowlwdge that only good and services needed will be suggested/offered.

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Professional and courteous. Friendly and very knowledgeable

Professional and courteous. Friendly and very knowledgeable

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The person helping me was speaking to fast and could barely keep track of what he was saying.

The person helping me was speaking to fast and could barely keep track of what he was saying.

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It was convenient and staff was efficient. Very smooth and fluid operation.

It was convenient and staff was efficient. Very smooth and fluid operation.

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Answered questions without pressure

Answered questions without pressure

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The workers were friendly, professional, and conscientious.

The workers were friendly, professional, and conscientious.

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Your representative was clearly well trained to inspect my 4 Wheel drive jeep. The service was much better than one of your co ...

Your representative was clearly well trained to inspect my 4 Wheel drive jeep. The service was much better than one of your competitors has provided in the past.While this location is 5 miles further from my home I will start bringing my two cars in when oil, Transmission, and differential services are due.

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While the staff were amazing and working as efficiently as possible I sat outside for probably 45 minutes before I was able to g ...

While the staff were amazing and working as efficiently as possible I sat outside for probably 45 minutes before I was able to get my oil changed. There was one car in the bay being worked on when I pulled up and one car in front of me. Plus one or two behind me. As far as upgrades go and sales pressure I know it's standard practices for the employees there to upsell on oil, engine cleaner, oil cleaner, filters, lights, and other services however the up selling gets tedious. As a result I feel like by choosing the lowest priced oil without extras i've just put crappy oil in my car. I also left and went straight to the auto parts shop for my air filter because I can buy it there for less than $15 where as at oil can henrys they offered it for about $25. One thing I do like at other oil change places that your does not provide is an estimate of the percentage of remaining brake pad. It helps me to feel like i'm driving away with an overall sense of where my car is at.

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Great customer service, no pressure, very efficient operation overall.

Great customer service, no pressure, very efficient operation overall.

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Wait time

Wait time

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Went to Oil Can Henry so some of your survey questions don't apply. You should of asked the location name to better your survey. ...

Went to Oil Can Henry so some of your survey questions don't apply. You should of asked the location name to better your survey. Oil Can Henry doesn't have a waiting room. Only complaint is price of oil is high there but you don't need an appointment and that is worth an extra fee for convenience.

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Good knowledgeable people

Good knowledgeable people

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Wonderful staff super professional and patient with questions about my vehicle. You get the sense that they really care for your ...

Wonderful staff super professional and patient with questions about my vehicle. You get the sense that they really care for your vehicle. Polite young gentlemen. Love the soquel, ca branch..!! Prompt service in a timely manner. Who can complain.?

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The staff was great, so professional and friendly.

The staff was great, so professional and friendly.

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Didn't have to wait too long,courteous staff,clean shop

Didn't have to wait too long,courteous staff,clean shop

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Nice job, thanks.

Nice job, thanks.

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There was no wait all the employees were very professional and recommended upcoming maintenances I should look into very satisfi ...

There was no wait all the employees were very professional and recommended upcoming maintenances I should look into very satisfied

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Everyone was really nice and when it was taking too long, someone came up to me to let me know and I really appreciated that.

Everyone was really nice and when it was taking too long, someone came up to me to let me know and I really appreciated that.

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This Valvoline oil change store and the previous Oil Can Henry at this location have a higher price than competitive brands. If ...

This Valvoline oil change store and the previous Oil Can Henry at this location have a higher price than competitive brands. If those brands were closer to my location I would probably use them.It's a filter and some oil!

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Quick,easy,price in line with other places,full pit stop inspection. Most important is the quickness and cost both are good

Quick,easy,price in line with other places,full pit stop inspection. Most important is the quickness and cost both are good

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The staff was very personable and friendly. The service was great and efficient. I love the bow ties and hats but I wish the nam ...

The staff was very personable and friendly. The service was great and efficient. I love the bow ties and hats but I wish the name hadn't been changed. Getting the newspaper was also fun.

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service staff were very professional & appeared very competent.

service staff were very professional & appeared very competent.

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I was waiting for more than an hour & a half before my vehicle was serviced. The staff was friendly, knowledgeable, and helpful. ...

I was waiting for more than an hour & a half before my vehicle was serviced. The staff was friendly, knowledgeable, and helpful. However, it seems this location either needs to expand, or not offer so many services, so that the wait time can be reduced. The reason I go to Oil Can Henry's is because it is supposed to be quick and convenient. But waiting for almost 2 hours is not convenient. Also, this location doesn't have space to back up and leave, so I was completely blocked in, and not able to leave even if I wanted to. I will only return if the wait time is reduced.

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nice people doing simple stuff like tire pressure, light check, fluids....all friendly and polite. good hard working young folks ...

nice people doing simple stuff like tire pressure, light check, fluids....all friendly and polite. good hard working young folks.

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Quick, affordable, friendly staff

Quick, affordable, friendly staff

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great tech manny

great tech manny

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My husband recommended to going to Oil Can Henry's (Valvoline) instead of JiffyLube. I was very happy about with the change. The ...

My husband recommended to going to Oil Can Henry's (Valvoline) instead of JiffyLube. I was very happy about with the change. The staff are courteous, knowledgeable and intelligent. I had confidence in the work. It was a positive experience.

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Service was great, knowledgeable staff and friendly

Service was great, knowledgeable staff and friendly

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Great friendly service. Rick is the best.

Great friendly service. Rick is the best.

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It was a very, very hot day and there were a number of cars in front of me, but the staff checked in regularly, gave me cold wat ...

It was a very, very hot day and there were a number of cars in front of me, but the staff checked in regularly, gave me cold water and a paper to read, and did great work during what could have been a frustrating experience. They were also very accurate in their estimate of the time remaining in my wait.

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Very friendly and professional staff

Very friendly and professional staff

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my windshield was cleaned.

my windshield was cleaned.

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Service was as expected, however the 1 hour plus wait on a warm afternoon reduced the satisfaction level.

Service was as expected, however the 1 hour plus wait on a warm afternoon reduced the satisfaction level.

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1. Loved getting the morning paper2. Loved that the professional/friendly/very efficient service3. Loved the cameras on my car a ...

1. Loved getting the morning paper2. Loved that the professional/friendly/very efficient service3. Loved the cameras on my car and what was being done4. Loved the acknowledgement of my coupon and the explanation on the screen. Used to go to the Mazda Dealership but don't think I will any longer. I work in as a ER RN. I was VERY impressed on how the employees were trained to repeat back and forth the actions that they were doing. Very impressive, better at times than what we do to humans at a hospital. I will be back. I also had a very excellent experience several months earlier when I visited for a simple lube on my truck. They gave me a free 5 or 10 min service and that made me come back again. Please send thanks to the employees that serviced my truck. Thank you.

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I am always impressed with the professional attitude of the staff at this Oil Can Henry's. They seem to enjoy their work and ca ...

I am always impressed with the professional attitude of the staff at this Oil Can Henry's. They seem to enjoy their work and can be proud of their knowledge and professionalism. Everything is cheerfully double checked. I once had the oil plug pop out on the freeway after an oil change at the Mazda dealer. I know that would never happen with the guys at the Soquel Valvoline. They are paying attention and they care about their work. Your uniforms are great; don't change them. Please continue to treat your employees with dignity and respect for their knowledge and hard work because it really filters down to the customers. Thank you.

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disappointed that I was not asked about the air filters

disappointed that I was not asked about the air filters

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Waited more than 30 minutes and cost was $71 for 6 gets.

Waited more than 30 minutes and cost was $71 for 6 gets.

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It took a long time and someone tried to sell me a new filter before checking my mileage and realizing I had just been there 5,0 ...

It took a long time and someone tried to sell me a new filter before checking my mileage and realizing I had just been there 5,000 miles ago. Not huge problems but not perfect

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Friendly, efficient, quick, thorough

Friendly, efficient, quick, thorough

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FastEfficientFriendlyI tipped the guy $5, even though it was pricey

FastEfficientFriendlyI tipped the guy $5, even though it was pricey

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Explained everything as they worked

Explained everything as they worked

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They did not explain the pricing as to why it differed from the handout I was given. Mercedes take a special oil filter which is ...

They did not explain the pricing as to why it differed from the handout I was given. Mercedes take a special oil filter which is more expensive and the car takes 5.8 qts. of oil instead of the 5 qts the set price is based on. I had to ask why.

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The service person explained everything that was happening at each step.The service person was able to negotiate a 15% discount ...

The service person explained everything that was happening at each step.The service person was able to negotiate a 15% discount without referring to his supervisor.

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The customer service was impeccable. They showed me the oil filter afterwards so I could see for myself the condition of the ol ...

The customer service was impeccable. They showed me the oil filter afterwards so I could see for myself the condition of the old oil and whether there were any metal shards. The video cameras to show work being performed were a nice touch. Also they suggested a 10 min drive with a change through all gears to ensure displacement of new lubricants and asked that I return afterwards so they could check the fluid levels.

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I got in and out quickly, and everyone was pleasant. I was pushed a bit on products, but it was not overwhelming.

I got in and out quickly, and everyone was pleasant. I was pushed a bit on products, but it was not overwhelming.

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Fast service and friendly.

Fast service and friendly.

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The crew were prompt and explained clearly.

The crew were prompt and explained clearly.

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I'm a new used car owner, an they were very easy to talk to and to get help with understanding the problems I have with my car. ...

I'm a new used car owner, an they were very easy to talk to and to get help with understanding the problems I have with my car. They also went as far as in helping me find a place. That would fix my oil leak at a very low rate. Thank you for the hard work and going the extra mile! 👍🏿

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Very quick, didn't even need to get out of my vehicle. I liked the monitor showing the underside of the vehicle. I liked that ...

Very quick, didn't even need to get out of my vehicle. I liked the monitor showing the underside of the vehicle. I liked that I wasn't pressured into buying "upgrades" like new air filters, etc.

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Very professional and friendly staff. Every step was explained in detail before hand, and the service was speedy. Great value ...

Very professional and friendly staff. Every step was explained in detail before hand, and the service was speedy. Great value for the service I received.

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friendly people

friendly people

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The service gentlemen were polite, courteous and efficient!!

The service gentlemen were polite, courteous and efficient!!

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I liked that everyone was friendly and professional. They all were very upbeat and fast, and I especially like that I can watch ...

I liked that everyone was friendly and professional. They all were very upbeat and fast, and I especially like that I can watch them work on my car with the video feed.

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I can't be highly satisfied over an oil change, sorry

I can't be highly satisfied over an oil change, sorry

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Friendly and welcoming service. Very quick and thorough

Friendly and welcoming service. Very quick and thorough

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Kind, upbeat, friendly, water, newspaper, caring; explained things well. My 14 year old daughter was with me this time. She coul ...

Kind, upbeat, friendly, water, newspaper, caring; explained things well. My 14 year old daughter was with me this time. She couldn't believe the service. I told her it was 'olden day service' that used to be valued and given much much more. I am grateful she got to experience something so rare. thank you!!!

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When I first tried to pull into your place of business over 6 cars were ahead of me so I ran some errands and returned. There w ...

When I first tried to pull into your place of business over 6 cars were ahead of me so I ran some errands and returned. There was now only 3 cars waiting ahead of me.I was given a cold bottle of water and a newspaper while I waited. it took only 15 to 20 minutes until it was my turn for service. The mechanics were knowledgeable and answered all my questions. No pressure to decide on services. They spoke to me in a friendly manner, using a common language that I understood. This was important to me since I have little knowledge regarding automobiles and their maintenance. I am a satisfied customer and will return!

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Friendly, no pressure for upsaling, informative.

Friendly, no pressure for upsaling, informative.

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Andrew was really friendly and helpful. I actually had a filter in my trunk and he replaced it for me for free. As someone who i ...

Andrew was really friendly and helpful. I actually had a filter in my trunk and he replaced it for me for free. As someone who isn't handy with cars, this was huge for me.Only thing that concerned me was that I noticed "possible engine leaks" and "possible transmission leaks" in the notes, but they were never addressed to me directly. I will have to call the business to double check on this and see if this is something I need to have checked out.

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Prices seem high for the synthetic oil offered and the air filter.

Prices seem high for the synthetic oil offered and the air filter.

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Friendly professional staff member, quick service, good price.

Friendly professional staff member, quick service, good price.

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AMAZING. THANK YOU.

AMAZING. THANK YOU.

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Great staff. Super fast service.

Great staff. Super fast service.

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Good prompt service and good info about returning..

Good prompt service and good info about returning..

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Long wait

Long wait

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They know me and treat me and my trucks well

They know me and treat me and my trucks well

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It was a little more money than I expected to pay.

It was a little more money than I expected to pay.

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I pulled up and was feeling kind of nervous about the whole visit (being alone) but, the guy's were all great and explained eve ...

I pulled up and was feeling kind of nervous about the whole visit (being alone) but, the guy's were all great and explained everything as they did it. I'll be back in 2 week's. Thank you!

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Was not presented with pricing list/service options until car was already in bay. Only had a few moments to make decision.

Was not presented with pricing list/service options until car was already in bay. Only had a few moments to make decision.

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Best Customer Service in town, fast, friendly, knowledgeable, awesome!!!

Best Customer Service in town, fast, friendly, knowledgeable, awesome!!!

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Friendly staff. The customer service was great. He told me how long the wait was. Plus, I got a free paper to read while I waite ...

Friendly staff. The customer service was great. He told me how long the wait was. Plus, I got a free paper to read while I waited!

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Good group working during my visit, felt taken care of from moment I pulled into the line (2 cars were ahead of me). Friendly, n ...

Good group working during my visit, felt taken care of from moment I pulled into the line (2 cars were ahead of me). Friendly, not pushy, efficient and personable staff. Very convenient, will be back.

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Service was great.

Service was great.

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No upselling, very professional, cctv of them working on my car, gave me an excellent idea of what it would cost (over the phone ...

No upselling, very professional, cctv of them working on my car, gave me an excellent idea of what it would cost (over the phone before I arrived). Friendly, very knowledgable. HUGE difference than Jiffy Lube. Mo bettah!

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It's fast

It's fast

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The staff called me by the wrong name, after looking me up by the VIN, even though I had been to the exact same location within ...

The staff called me by the wrong name, after looking me up by the VIN, even though I had been to the exact same location within the last 6 months. Then when trying to tell me why he had the wrong information, he said it was because I had gone to a different location, which was not true. He left me with very little confidence that the information in the computer was accurate for my vehicle, and that I could trust that they had an accurate record of my prior services.

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Courteous customer representative and work was done quickly and professionally.

Courteous customer representative and work was done quickly and professionally.

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Your customer service is top notch, your employees were professional and very helpful -- no hard sell. The headlight I purchased ...

Your customer service is top notch, your employees were professional and very helpful -- no hard sell. The headlight I purchased, however, was listed as 9.99, but after I read the invoice I see I was charged 21.99. That's not cool, I should have been made aware of that. But I'll forgive you -- once.

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They were kind and had a conversation with me. They seemed to know what they were doing and communicated price efficiently

They were kind and had a conversation with me. They seemed to know what they were doing and communicated price efficiently

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Good customer service

Good customer service

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quick and easy

quick and easy

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The people who work there are super kind and informative. I feel comfortable with them. There is no pressure to buy anything a ...

The people who work there are super kind and informative. I feel comfortable with them. There is no pressure to buy anything additional. I feel like it is a great place to get the oil changed quickly. I think everyone there does a great job that I trust. They are popular so there is usually a small line, but I wouldn't want to rush them. Don't change anything! Thank you for doing a great job!

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There is always room to improve. I was asked if I wanted an upgraded oil filter and I chose to purchase one but they came back a ...

There is always room to improve. I was asked if I wanted an upgraded oil filter and I chose to purchase one but they came back and said they were out of stock. It was kinda frustrating that they can push upgrades even when not avalible

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The gents understood my concern about the drain plug, washer, and oil pan (in the past, at a different store/organization, someo ...

The gents understood my concern about the drain plug, washer, and oil pan (in the past, at a different store/organization, someone used the wrong size drain plug, damaging the oil pan, which was expensive to replace!). I very much appreciated their attention to detail, and thought this shop showed excellent customer service (to me as well as several other customers). Thank you very much!

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I was very happy with the service but I ended behind someone who needed a lot of work so it took longer than expected while peop ...

I was very happy with the service but I ended behind someone who needed a lot of work so it took longer than expected while people in the other line who were there after me got thru.

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Staff was friendly, had team work ethic, and although it was raining and they had people waiting for an hour, they had a positiv ...

Staff was friendly, had team work ethic, and although it was raining and they had people waiting for an hour, they had a positive attitude. The work area was clean.

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Friendly, prompt service.Worker explained how they have all the facts on my car and showed me on the computer screen.

Friendly, prompt service.Worker explained how they have all the facts on my car and showed me on the computer screen.

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I like ease and simplicity of getting an oil change at Oil Can Henry's

I like ease and simplicity of getting an oil change at Oil Can Henry's

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This was the second time I have been there and was very impressed with the service, staff. I will go again,,,

This was the second time I have been there and was very impressed with the service, staff. I will go again,,,

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First time going that I didn't wait in a long line. Attendants were very nice.

First time going that I didn't wait in a long line. Attendants were very nice.

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Friendly and competent

Friendly and competent

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The staff !! The manager was great

The staff !! The manager was great

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All the workers were professional and courteous.

All the workers were professional and courteous.

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Friendly professional service. Convenient location. Sometimes the wait outside is long.

Friendly professional service. Convenient location. Sometimes the wait outside is long.

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Good service no pressure not to much pressure to buy extras

Good service no pressure not to much pressure to buy extras

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Nic is a very professional and describes the process in a very friendly and courteously way. He did his best to give me clear un ...

Nic is a very professional and describes the process in a very friendly and courteously way. He did his best to give me clear understanding of my vehicle's needs.

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They are always very friendly and knowledgeable.

They are always very friendly and knowledgeable.

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The service technicians were friendly and clear in explaining the service.

The service technicians were friendly and clear in explaining the service.

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They were knowledgeable and didn't try to sell me anything I didn't need.

They were knowledgeable and didn't try to sell me anything I didn't need.

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Friendly staff that gave the customer all the information needed to make a decision on their vehicle.

Friendly staff that gave the customer all the information needed to make a decision on their vehicle.

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I always feel that the employees try to sell me unnecessary products. For example, I was told I need a serpentine belt, but in m ...

I always feel that the employees try to sell me unnecessary products. For example, I was told I need a serpentine belt, but in my invoice that was emailed to me, it explained that my serpentine belt was 'checked-ok'. Every time I visit Oil Can Henry's, I feel like this happens..

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Wait was minimal. Service was very fast. Staff were friendly, efficient, and helpful.

Wait was minimal. Service was very fast. Staff were friendly, efficient, and helpful.

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Staff appeared professional and knowledgeable. Reasonable pricing and I liked the offer of toping off oil between service includ ...

Staff appeared professional and knowledgeable. Reasonable pricing and I liked the offer of toping off oil between service included in price!

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Ricky and the entire staff are incredibly friendly and knowledagble. They made me feel comfortable and I know I got the best ser ...

Ricky and the entire staff are incredibly friendly and knowledagble. They made me feel comfortable and I know I got the best service possible.

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Friendly fast convenient knowledgeable customer service empecable

Friendly fast convenient knowledgeable customer service empecable

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I had to wait for over an hour for service.

I had to wait for over an hour for service.

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The staff was very kind and they always tell you what they are working on.

The staff was very kind and they always tell you what they are working on.

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It was fast and friendly

It was fast and friendly

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Always friendly and get the job done quickly. I like having the newspaper given to me.

Always friendly and get the job done quickly. I like having the newspaper given to me.

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I was satisfied

I was satisfied

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I had to wait over half an hour before entering the service bay.

I had to wait over half an hour before entering the service bay.

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Always timely, professional, knowledgeable and courteous. I have taken all my vehicles several times for service and I've alway ...

Always timely, professional, knowledgeable and courteous. I have taken all my vehicles several times for service and I've always been extremely satisfied. The staff is great and I feel like my vehicle's lives are extended due to my visits at Oil Can Henry's.

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Friendly staff that wanted tobhelp

Friendly staff that wanted tobhelp

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Great service and convenient.

Great service and convenient.

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technicians double check their work

technicians double check their work

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staff was responsive, explained everything - I liked that I could stay in the car through the whole service and could watch on t ...

staff was responsive, explained everything - I liked that I could stay in the car through the whole service and could watch on the closed circuit all they were doing.

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The main reason I was so empresses was that the staff did not try to sell me something I didn't need. My air filter was a littl ...

The main reason I was so empresses was that the staff did not try to sell me something I didn't need. My air filter was a little dirty but the employee told me it could probably wait to be changed on my next oil change. I really appreciated that!!That staff was very friendly and efficient.I do think the staff deserves some sort of heat element in the bay as it was really cold in there. They treated me great so they should be treated well in their working environment as well!!!

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I pulled up at 5:30 pmand they closed earlyCame back 2 days later and it was Christmas rushunderstandable

I pulled up at 5:30 pmand they closed earlyCame back 2 days later and it was Christmas rushunderstandable

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Professional and nice staff. They explained things well. Didn't feel pressured to buy other services.

Professional and nice staff. They explained things well. Didn't feel pressured to buy other services.

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The customer ahead of me was in the bay for almost 1 hour. Totally unacceptable to me. I thought they were probably taking advan ...

The customer ahead of me was in the bay for almost 1 hour. Totally unacceptable to me. I thought they were probably taking advantage of her and selling her all kinds of services. She had a Hummer H3...My waiting time was totally unacceptable to me, but once I was in, it went ok.

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Great customer service . Attendant asnserrd all my many questions completely .

Great customer service . Attendant asnserrd all my many questions completely .

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it was great

it was great

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Nicholas is the most conscientious auto service technician I have ever encountered. Give that man a Big Raise / Promotion !

Nicholas is the most conscientious auto service technician I have ever encountered. Give that man a Big Raise / Promotion !

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Very friendly, knowledgeable staff.

Very friendly, knowledgeable staff.

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There was a different manager this time and the staff seamed less organized. Ii was told I MIGHT have a short wait I was in line ...

There was a different manager this time and the staff seamed less organized. Ii was told I MIGHT have a short wait I was in line for more then 45 min!!!!

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Very friendly staff, speedy service, good advice on caring for my vehicle.

Very friendly staff, speedy service, good advice on caring for my vehicle.

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Great customer service. The manager was very kind, helpful and informative.

Great customer service. The manager was very kind, helpful and informative.

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Nick was very thorough and explained procedures very well. I learned a lot about my var

Nick was very thorough and explained procedures very well. I learned a lot about my var

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Upon arriving 15-20 minutes before store closing, I felt that the employees were trying to rush me through the service and am re ...

Upon arriving 15-20 minutes before store closing, I felt that the employees were trying to rush me through the service and am really not sure if a proper service was even done. The total time from entering the facility to exiting was less than 10 minutes and it has never been that fast. I had to ask for the light check I usually receive and realized after I had left the facility and reading on the work order the "oil service indicator light" had been checked "reset", this was not done with me this time. I then started to wonder if other items had even been checked but marked so. The monitor was off throughout my service so I was not able to watch the technicians and I don't even recall seeing oil being placed back into my vehicle which leads me to wonder if an oil change was even done. The technician also stated to me no additional services needed to be done, however I am always told I need additional services. At the end I was not even required to sign a credit card receipt.

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First visit; didn't know I was supposed to stay. They let me leave my car and come back 45 minutes later when it was done.

First visit; didn't know I was supposed to stay. They let me leave my car and come back 45 minutes later when it was done.

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It was very easy to drive up and not even get out of my car. Everything was checked, and my oil was changed. The price was rig ...

It was very easy to drive up and not even get out of my car. Everything was checked, and my oil was changed. The price was right, and they were very professional.

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