Oil Change Thousand Oaks

They did my oil change quickly and let me know of a couple of other minor issues I should look to take care of in near future. G ...

They did my oil change quickly and let me know of a couple of other minor issues I should look to take care of in near future. Good customer service.

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The staff was efficient and knowledgeable, as well as not overly pressuring regarding additional items. They were helpful on tho ...

The staff was efficient and knowledgeable, as well as not overly pressuring regarding additional items. They were helpful on those services recommended next visit

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I have the hardest time actually taking my car in to get service because of the pushiness of the people I generally encounter. M ...

I have the hardest time actually taking my car in to get service because of the pushiness of the people I generally encounter. Matthew (I believe was his name) and Alexis were kind, quick, not pushy, knew what they were doing, and explained what they were doing along the way. I couldn’t have had a better experience.

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Instant is the right word. My 2nd visit and just as impressed with the work and the efficiency of the team taking care of my car ...

Instant is the right word. My 2nd visit and just as impressed with the work and the efficiency of the team taking care of my car. Pull in, Pull out, stay in the car and watch the work being done. Right on top of the action. Has a NASCAR feel.

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Friendly staff fast service.

Friendly staff fast service.

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The gentlemen gave outstanding customer service. They were both very friendly, courteous, knowledgeable, and gave offered good a ...

The gentlemen gave outstanding customer service. They were both very friendly, courteous, knowledgeable, and gave offered good advise.

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Great service and location I have going to this location before it was a Valoline. Since the merger but still a great location a ...

Great service and location I have going to this location before it was a Valoline. Since the merger but still a great location and service then and continues today with Valvoline better then Jiffy Lube

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Quick service, friendly staff.

Quick service, friendly staff.

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Your employees we all kind, likable, freindly, knowledgeable, helpful with questions, and good senses of humor too

Your employees we all kind, likable, freindly, knowledgeable, helpful with questions, and good senses of humor too

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Service was fast, staff was very polite and helpful, value was excellent.

Service was fast, staff was very polite and helpful, value was excellent.

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Efficient, Friendly Service by honest, respectable professionals. I always take my car to Valvoline and there's no BS here!

Efficient, Friendly Service by honest, respectable professionals. I always take my car to Valvoline and there's no BS here!

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Everyone is very friendly

Everyone is very friendly

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Very friendly, knowledgeable quick and convenient.

Very friendly, knowledgeable quick and convenient.

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The staff there were very helpful and went out of their way to help and explain what they did, I think the main guys were Matthe ...

The staff there were very helpful and went out of their way to help and explain what they did, I think the main guys were Matthew and Alex, I would say they are very considerate and caring.

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Friendly, knowledgeable crew. They are efficient and communicate very well, with me and with each other.

Friendly, knowledgeable crew. They are efficient and communicate very well, with me and with each other.

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Lauren was awesome. Price is high.

Lauren was awesome. Price is high.

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Staff very friendly and quick. No pressure to buy other stuff.

Staff very friendly and quick. No pressure to buy other stuff.

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Guys were polite and professional. Everything was good.

Guys were polite and professional. Everything was good.

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Because of the outstanding service and great staff!!! It’s just a wonderful experience they even provided a coupon 😊

Because of the outstanding service and great staff!!! It’s just a wonderful experience they even provided a coupon 😊

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The girl that took care of me was great as well as the other employees.

The girl that took care of me was great as well as the other employees.

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Very friendly & quick service.

Very friendly & quick service.

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The staff was knowledable and freindly

The staff was knowledable and freindly

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I like a lot

I like a lot

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Very kind and attentive staff. The manager (I believe his name was Alex) was exceptionally professional, never made me feel lik ...

Very kind and attentive staff. The manager (I believe his name was Alex) was exceptionally professional, never made me feel like I needed to buy add-ons and was very personable. The service was longer than 15 minutes but it was a lot cleaner than changing the oil myself. The price point was about as much as I would pay for changing my oil out in my own car so I will likely keep coming here.

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Friendly, prompt, professional & down right NICE!!! Had always gone to Honda of Oxnard but moved last year to Thousand Oaks. M ...

Friendly, prompt, professional & down right NICE!!! Had always gone to Honda of Oxnard but moved last year to Thousand Oaks. Made the mistake of going to Jiffy Lube. You weren’t open yet! Took close to 2 hours! Only 3 cars total when I got there!!! Just very very slow..... Happy to have found you!

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This was my second visit and as always a very pleasant experience! The staff is always very friendly and informative. They were ...

This was my second visit and as always a very pleasant experience! The staff is always very friendly and informative. They were quick, yet did not make you feel like they were missing anything. I will always go here!!

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I am SO GLAD that you have returned to Thousand Oaks..... I was having to take my cars to Woodland Hills and Canoga for oil c ...

I am SO GLAD that you have returned to Thousand Oaks..... I was having to take my cars to Woodland Hills and Canoga for oil changes.... very quick service. friendly service techs

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There were at least 3 technicians attending to my vehicle. The service was quick and efficient.

There were at least 3 technicians attending to my vehicle. The service was quick and efficient.

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Great fast Friendly service! 👍😀

Great fast Friendly service! 👍😀

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The guys were awesome! Had a great experience at this location versus the one in Woodland Hills. I almost stopped coming to Valv ...

The guys were awesome! Had a great experience at this location versus the one in Woodland Hills. I almost stopped coming to Valvoline all together because of my previous visit in WH. The guy asked me to move my car into the other stall but he failed to tell me about the side curb that a lot of people run into. I ran into it and it screwed up the side of my car. His response “Whoops sorry I probably should have told you about that.” So I paid $100 for an oil change and prob will cost me a lot more to fix my side bumper.

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Not only was the staff knowledgeable and efficient, they were also friendly and personable. I’m very happy with the service I re ...

Not only was the staff knowledgeable and efficient, they were also friendly and personable. I’m very happy with the service I received.

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Facility was very clean and staff efficient and knowledgeable. Went to Jiffy Lube first but they were out of my type oil and fil ...

Facility was very clean and staff efficient and knowledgeable. Went to Jiffy Lube first but they were out of my type oil and filter. Also Didn’t like the reception at all. Will definitely come back again to Valvoline.

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Very professional, decent value.

Very professional, decent value.

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Great service, fast, did not feel uncomfortable like I usually do during oil changes. I didn’t think it would be that fast when ...

Great service, fast, did not feel uncomfortable like I usually do during oil changes. I didn’t think it would be that fast when I saw the guy advertising with a sign on the corner but after seeing him every week I figured I had to try it out. Very pleased with speed of service.

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Ease of process - courtesy and knowledge of crew - they employed good safety techniques - one of the servicers was the manager a ...

Ease of process - courtesy and knowledge of crew - they employed good safety techniques - one of the servicers was the manager and introduced himself. Did not make me feel like a silly woman when i asked questions. The staff inspired confidence.

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I felt the staff was very good at explaining what needed to be done then and also in future visits

I felt the staff was very good at explaining what needed to be done then and also in future visits

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Always great service. Alex is an asset to the organization and does an amazing job along with the whole team at our location.

Always great service. Alex is an asset to the organization and does an amazing job along with the whole team at our location.

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Great service, great experience!

Great service, great experience!

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Everything & everybody was excellent

Everything & everybody was excellent

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Excellent service from start to finish. Matt was extremely professional and him and his co-worker got me out in about 5 minutes. ...

Excellent service from start to finish. Matt was extremely professional and him and his co-worker got me out in about 5 minutes.

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They were very timely with the service, very knowledgeable about everything, and they had great customer service.

They were very timely with the service, very knowledgeable about everything, and they had great customer service.

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Highly convenient and quick service. Friendly and knowledgeable staff.

Highly convenient and quick service. Friendly and knowledgeable staff.

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additional training required.Change of oil can and should be a transparent process. old oil and old filter should be clearly vi ...

additional training required.Change of oil can and should be a transparent process. old oil and old filter should be clearly visible to customer. Beyond oil change - valvoline should not do any thing else. period.

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Outstanding

Outstanding

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my truck takes an odd amount of ol. Every time I get my oil changed at Valvoline I let your employees know and they no problem a ...

my truck takes an odd amount of ol. Every time I get my oil changed at Valvoline I let your employees know and they no problem and they show me the dip stick is full. when I get home and check my oil it is half a quart short. YOUR TEAM LIES. AT BOTH PLACES VENICE/CULVER CITY AND THOUSAND OAKS.

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Quick, no pressure, and explained all services completed and recommended.

Quick, no pressure, and explained all services completed and recommended.

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excellent customer service- you have a great staff!

excellent customer service- you have a great staff!

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I could not have been more impressed with the professionalism, efficiency and friendliness of the service I was provided.

I could not have been more impressed with the professionalism, efficiency and friendliness of the service I was provided.

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Very courteous employees. Fast service and they explained what they were doing at all times

Very courteous employees. Fast service and they explained what they were doing at all times

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Fast. Easy. Can stay in the car. Friendly staff who are very thorough

Fast. Easy. Can stay in the car. Friendly staff who are very thorough

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Friendly, accommodating, quick, but efficient...each employee that I came in contact with

Friendly, accommodating, quick, but efficient...each employee that I came in contact with

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Quick turnaround, good communication, did what was needed.

Quick turnaround, good communication, did what was needed.

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An amazing experience!! The three service people were so incredibly nice, courteous and knowledgeable and they made me feel like ...

An amazing experience!! The three service people were so incredibly nice, courteous and knowledgeable and they made me feel like a VIP!!! They knew their job well and all the while working as a totally well oiled machine!!! I haven’t experienced customer service like this in a long time!!! I will definitely be back for the next service!!! My son was with me, it his car, and felt the same way of what I have described above. The three technicians who helped us should be recognized by valvoline for their actions!!!! Many thanks to them!!!

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Valvoline employees remind me of the USAA commercial where they fix the car immediately. I was overwhelmed with a young lady kno ...

Valvoline employees remind me of the USAA commercial where they fix the car immediately. I was overwhelmed with a young lady knowing her stuff-you need to keep her and/or give her a raise.

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Excellent service, courteous and very polite customer service. Good value for money.

Excellent service, courteous and very polite customer service. Good value for money.

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Was like a pit crew came to do my oil change.Very fast service and professional manner of the team that serviced my car.I was po ...

Was like a pit crew came to do my oil change.Very fast service and professional manner of the team that serviced my car.I was positively impressed.

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Techs were all great guys. Friendly, and knew their stuff.Plus, it was a quick, no-nonsense job, handled very professionally.

Techs were all great guys. Friendly, and knew their stuff.Plus, it was a quick, no-nonsense job, handled very professionally.

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The service was great the employees where very helpful hector was the one helping us and did a very excellent job and the other ...

The service was great the employees where very helpful hector was the one helping us and did a very excellent job and the other employees were also very nice !

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Customer service was fantastic. Pleasant employees, clean shop.

Customer service was fantastic. Pleasant employees, clean shop.

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There isn’t a waiting room, which is no big deal, but I hate the upsell questions for other services. However I understand it’s ...

There isn’t a waiting room, which is no big deal, but I hate the upsell questions for other services. However I understand it’s normal for the type of business.

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Great staff , excellentCustomer service. I will definitely return to that same shop. They need more of them at other shops , gre ...

Great staff , excellentCustomer service. I will definitely return to that same shop. They need more of them at other shops , great good guys!

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I didn't have to wait before they started my service. Friendly knowledgeable and helpful with recommendations. Pricing seemed fa ...

I didn't have to wait before they started my service. Friendly knowledgeable and helpful with recommendations. Pricing seemed fair. I have been to this service station many times in the past.

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Thorough and knowledgeable.

Thorough and knowledgeable.

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Very professional knowledgeable and not pushy.

Very professional knowledgeable and not pushy.

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Always great service at this location. I wish I could remember their names, maybe you can look it up from my invoice?

Always great service at this location. I wish I could remember their names, maybe you can look it up from my invoice?

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Friendly and knowledgeable staff, quick service, trusted products.

Friendly and knowledgeable staff, quick service, trusted products.

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The customer service rep was very knowledgeable and explained the service/services in great detail.

The customer service rep was very knowledgeable and explained the service/services in great detail.

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I was taken immediately, and the customer service rep was very polite

I was taken immediately, and the customer service rep was very polite

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Price used to be better

Price used to be better

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Fast service, all questions answered

Fast service, all questions answered

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Efficient and friendly

Efficient and friendly

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Quick and efficient service. Each employee is kind and respectful. I also had some issues with my car not starting the very next ...

Quick and efficient service. Each employee is kind and respectful. I also had some issues with my car not starting the very next morning after an oil change and fuel additives were added to my car. Valvoline sent someone to my home to inspect my car to see if there was anything they could do. That kind of service is very much appreciated.

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they covered all the extra checks and were very courteous.

they covered all the extra checks and were very courteous.

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The service was fast and friendly. I felt like they were very careful and, although I was concerned prior to the visit about a ...

The service was fast and friendly. I felt like they were very careful and, although I was concerned prior to the visit about a mistake might be made, once I was there and finished I felt very confident that it was done correctly

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Very good service and the staff were excellent but the cost seems to be getting higher each time.

Very good service and the staff were excellent but the cost seems to be getting higher each time.

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All the staff were very quick and professional.

All the staff were very quick and professional.

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The staff was so friendly,professional &I was very safe with their work when I pulled away. Thank you

The staff was so friendly,professional &I was very safe with their work when I pulled away. Thank you

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Didn’t have to leave my car!

Didn’t have to leave my car!

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Very nice and easy.

Very nice and easy.

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The employees are friendly, competent & super nice & polite.

The employees are friendly, competent & super nice & polite.

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Just satisfied

Just satisfied

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Súper friendly , accurate and fast service

Súper friendly , accurate and fast service

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Very positive experience. Friendly staff that performed quickly even though it wasn't busy at the time. Great personalities that ...

Very positive experience. Friendly staff that performed quickly even though it wasn't busy at the time. Great personalities that seemed eager to create a return customer.

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Very efficient, timely service, no high pressure

Very efficient, timely service, no high pressure

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It was quick and

It was quick and

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Great knowledgeable staff.Very professional and well organized. Worked as a team and communicated through process w updates.Wond ...

Great knowledgeable staff.Very professional and well organized. Worked as a team and communicated through process w updates.Wonderful service

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It was Easy Pesay. Smooth.

It was Easy Pesay. Smooth.

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Super quick & efficient service. Friendly guys

Super quick & efficient service. Friendly guys

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Friendly and fast service.

Friendly and fast service.

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My vehicle is conventional oil only had synthetic options. The price was double of what I normally pay.Everything was an upsell ...

My vehicle is conventional oil only had synthetic options. The price was double of what I normally pay.Everything was an upsell even after I said I only want an oil change.

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Very quick and efficient service. I was in and out in no time. Very friendly staff that new what they were doing.

Very quick and efficient service. I was in and out in no time. Very friendly staff that new what they were doing.

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Fast, courteous, and knowledgeable people working.

Fast, courteous, and knowledgeable people working.

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prior customer of jiffy lube...nuff said

prior customer of jiffy lube...nuff said

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Attendant was super professional and the service was fast and easy!

Attendant was super professional and the service was fast and easy!

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Great customer service very friendly individuals I have bringing my cars to this location for many years since it was originall ...

Great customer service very friendly individuals I have bringing my cars to this location for many years since it was originally a Valvoline

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Fast friendly knowledgeable service

Fast friendly knowledgeable service

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Great customer service! I drove right in and the oil change was done within 10 minutes while I stayed in my car.

Great customer service! I drove right in and the oil change was done within 10 minutes while I stayed in my car.

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Very quick, didn’t feel deceived, no pressure, friendly

Very quick, didn’t feel deceived, no pressure, friendly

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Excellent and knowledgable staff - thank you

Excellent and knowledgable staff - thank you

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Friendly, trustworthy, professional and timely

Friendly, trustworthy, professional and timely

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Was very quick, showed me my oil had been changed and made sure the rest of my car was working great too.

Was very quick, showed me my oil had been changed and made sure the rest of my car was working great too.

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Not only were they fast and knowledgeable but pleasant as well, I didn’t feel like a number on a page while I was there as I do ...

Not only were they fast and knowledgeable but pleasant as well, I didn’t feel like a number on a page while I was there as I do at many other oil change shops. Your employees also took the time to show me why they were recommending certain repairs or replacements which made my decision much easier to make.

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Quick and price

Quick and price

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Impressed by the “drive-thru” service. 3-4 people were servicing my car at a time, a great team!

Impressed by the “drive-thru” service. 3-4 people were servicing my car at a time, a great team!

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They were very courteous, efficient and gave me options. Very different from the Jiffy Lube that I went to last month for my ot ...

They were very courteous, efficient and gave me options. Very different from the Jiffy Lube that I went to last month for my other automobile.

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Friendly knowledgeable professional

Friendly knowledgeable professional

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The staff was wonderful, pleasant, kind,informative and they were done before I knew it!

The staff was wonderful, pleasant, kind,informative and they were done before I knew it!

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The employees were very courteous and very knowledgeable on their products.

The employees were very courteous and very knowledgeable on their products.

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The staff went beyond the call of duty. They were honest, courteous, & knowledgable. Satisfied customer here on my first visit. ...

The staff went beyond the call of duty. They were honest, courteous, & knowledgable. Satisfied customer here on my first visit. Those boys are an asset to your company !! They should be commended.

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Great service

Great service

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The customer service was exceptional

The customer service was exceptional

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The guy was honest

The guy was honest

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I felt the person who took care of me was very friendly, and even though it is his job to offer additional services, I felt he w ...

I felt the person who took care of me was very friendly, and even though it is his job to offer additional services, I felt he was thorough and knowledgeable, but definitely not pushy,

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I thought this visit was one of the best. In the past, I would feel they were always trying to upsell, e.g. cabin filters for a ...

I thought this visit was one of the best. In the past, I would feel they were always trying to upsell, e.g. cabin filters for a ridiculous amout.This visit they did a little "safety check" - I was thinking: "what are they selling now?"They actuallly found a burned light bulb which I appreciated.To me, it was like this location was under new management, it was ok before, now it has improved.The guy also sorted thru my fistful of coupons to geive me the best deal which I appreciated.

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The staff were great

The staff were great

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Fast courteous service for a reasonable price

Fast courteous service for a reasonable price

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The friendly and knowledgeable staff and quick service

The friendly and knowledgeable staff and quick service

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In and out with no fuss.

In and out with no fuss.

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Great job

Great job

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Well organized, clean and friendly, knowledgeable staff.

Well organized, clean and friendly, knowledgeable staff.

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It was fast all the employees were professional

It was fast all the employees were professional

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Not quite as cheap as other places. Even though i was not pressured to purchase other services I'm wary about companies that off ...

Not quite as cheap as other places. Even though i was not pressured to purchase other services I'm wary about companies that offer the services due to past experience.

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Good price good service

Good price good service

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The manager was especially gracious, courteous and helpful. They were running a 1/2 off oil change special that day and the plac ...

The manager was especially gracious, courteous and helpful. They were running a 1/2 off oil change special that day and the place was extremely crowded and busy, He stayed very calm and pleasant the entire time.

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Excellent customer service

Excellent customer service

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A few weeks ago I visited the Woodland Hills location and they couldn’t change my oil because there was an issue with the skid p ...

A few weeks ago I visited the Woodland Hills location and they couldn’t change my oil because there was an issue with the skid plate screw. They told me if I got the screw from the Infiniti dealer and brought it back they’d be able to. On 4/27/19 I went to the dealer who doesn’t stock that screw and ordered it. On 4/27/19 I saw an advertisement on the street (person holding a sign) in Thousand Oaks for 50% off oil change, and drove there for a rain check until the screw arrived. The managers, Desmond snd Evan, were very helpful and saw the system notes from Woodland Hills and asked if they could take a look at the issue themselves. They were able to change my oil that day without an issue. I appreciate their excellent customer service and eagerness to help me and problem solve. They exemplify what the role of manager should be. Esther, Marco and Philiberto were also great!

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The entire group of service people were so polite and business like, They checked everythign out for me, found a whole in my int ...

The entire group of service people were so polite and business like, They checked everythign out for me, found a whole in my intake hose, advised me to have it done right away (and showed it to me)Yes, the were wonderful, and close to home

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The staff there is amazing. They have the best customer service hands down. They are super friendly, very time efficient, and ne ...

The staff there is amazing. They have the best customer service hands down. They are super friendly, very time efficient, and never press me to buy any additional services from them. They are also trustworthy (they show you and tell you everything they are doing) and have great prices and deals.

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Fast and seem tristworthy

Fast and seem tristworthy

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I was very satisfied!

I was very satisfied!

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Staffs are very friendly and professional in dealing with customers.

Staffs are very friendly and professional in dealing with customers.

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Employees are well trained and courteous.

Employees are well trained and courteous.

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Everybody very friendly Change went smoothly

Everybody very friendly Change went smoothly

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I was comfortable and staff were friendly and efficient. Thankyou!

I was comfortable and staff were friendly and efficient. Thankyou!

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Professional and super curtius!

Professional and super curtius!

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The service manager at the Thousand Oaks Blvd. location is so kind and courteous. He was knowledgeable and very helpful concerni ...

The service manager at the Thousand Oaks Blvd. location is so kind and courteous. He was knowledgeable and very helpful concerning the maintenance of my vehicle.

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I am SO GLAD that you are back in Thousand Oaks. Used you for years, until you closed down. Had to drive to Woodland Hills fo ...

I am SO GLAD that you are back in Thousand Oaks. Used you for years, until you closed down. Had to drive to Woodland Hills for service.... again SO GLAD that you are back in T.O.

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My car would not start after pulling in and Alex and Matthew spent the next hour trying to help me figure it out so I could be o ...

My car would not start after pulling in and Alex and Matthew spent the next hour trying to help me figure it out so I could be on my way. They were extremely kind and knowledgeable. If I owned that shop I would be extremely proud to have guys like that working there. They will be the reason I go back to Valvoline. Thank you!

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Asst Mgr and Mike Massi, service tech, were very professional and sincerely welcoming. Your question about the waiting area: th ...

Asst Mgr and Mike Massi, service tech, were very professional and sincerely welcoming. Your question about the waiting area: there isn’t a place for customers to wait.

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Friendly fast knowledgeable service

Friendly fast knowledgeable service

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They were very nice and it was fast

They were very nice and it was fast

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I was highly satisfied due to the promptness of the service technicians greeting me upon my arrival curtious and friendly staff. ...

I was highly satisfied due to the promptness of the service technicians greeting me upon my arrival curtious and friendly staff. Gladly answered any questions or concerns I had. Let me know how long a wait I would have. Prices are very competitive.

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Staff and whole process ran like a well-oiled machine. I was VERY impressed with your system and process, and brought my other t ...

Staff and whole process ran like a well-oiled machine. I was VERY impressed with your system and process, and brought my other two cars there the same day for oil changes. Every staff member I dealt with was top-notch.

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I pulled in to shop. I needed an oil change and the gentleman explained the 3Different types of oil and benefits. I was in and o ...

I pulled in to shop. I needed an oil change and the gentleman explained the 3Different types of oil and benefits. I was in and out in approximately 25 minutes. They explained too about my turn signalsAnd replacedBulbs..

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Went smoother than I had imagined it. Also appreciated the quickness. Didn't even get out of my truck.

Went smoother than I had imagined it. Also appreciated the quickness. Didn't even get out of my truck.

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YOU SHOP AND PEOPLE ARE A 10+

YOU SHOP AND PEOPLE ARE A 10+

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Prompt service and excellent customer service.

Prompt service and excellent customer service.

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Great knowledgeable staff. Very quick and fast service. Matthew was friendly and made me feel very comfortable as he explained t ...

Great knowledgeable staff. Very quick and fast service. Matthew was friendly and made me feel very comfortable as he explained the different types of oil. I had no wait, went at a slower time of day so i was able to drive right in. Couldn't believe i could wait in my car while they changed my oil and rotated my tires!

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Quick courteous priced right

Quick courteous priced right

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The staff were dressed in clean uniforms, smiling and energetic. I was treated with respect and enjoyed my experience at the Val ...

The staff were dressed in clean uniforms, smiling and energetic. I was treated with respect and enjoyed my experience at the Valvoline location I had visited.

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We have a Jiffy Lube corp Fleet Account and been use them for over a decade for our fleet, I was an over all better experience w ...

We have a Jiffy Lube corp Fleet Account and been use them for over a decade for our fleet, I was an over all better experience with service and availability.

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Great staff! So friendly and no pressure experience. It was quick and I didn’t even have to get out my car. Definitely plan on c ...

Great staff! So friendly and no pressure experience. It was quick and I didn’t even have to get out my car. Definitely plan on coming back!

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Quick and well coordinated crew...very friendly!

Quick and well coordinated crew...very friendly!

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Service tech was friendly

Service tech was friendly

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excellent service. I will probably never use jiffy lube again. awesome staff!!! really appreciate how friendly everyone was.

excellent service. I will probably never use jiffy lube again. awesome staff!!! really appreciate how friendly everyone was.

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politeness from the servicemembers

politeness from the servicemembers

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Very friendly, polite, and knowledgeable staff. Ensured I understood the process every step of the way.

Very friendly, polite, and knowledgeable staff. Ensured I understood the process every step of the way.

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Everything was perfect

Everything was perfect

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Quick efficient service In and done within 15 minutes. As I was exiting, I noticed the dealer across the street. I’ve spent mor ...

Quick efficient service In and done within 15 minutes. As I was exiting, I noticed the dealer across the street. I’ve spent more than 3 hours there for the same service. Amazing!

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The young people you have excited about turning this business around from the old owners giving all of the people that have used ...

The young people you have excited about turning this business around from the old owners giving all of the people that have used Synfast oil in the past great service.

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Really love the service and attention to their costumers!

Really love the service and attention to their costumers!

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No comment

No comment

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Guys were great

Guys were great

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Alex was polite as well as staff friendly I am filling out while in the Valvoline bay with another vehicle 😎👍

Alex was polite as well as staff friendly I am filling out while in the Valvoline bay with another vehicle 😎👍

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I was hoping for the services to be a little cheaper.

I was hoping for the services to be a little cheaper.

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Customer service by everyone was excellent. Instructions were clear and understood. Key box for safety was an intelligent policy ...

Customer service by everyone was excellent. Instructions were clear and understood. Key box for safety was an intelligent policy. All expenses were known up front. Received a discount for combining oil and transmission oil change. Technicians worked together carefully to remove the right parts and discussed with each other the proper sequence of parts removal and re-assembly. Made me feel confident.

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Been visiting valvoline in other branch and overal was good but no car wash like used to

Been visiting valvoline in other branch and overal was good but no car wash like used to

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New Staff at this location has made a world of difference. They we engaging and informative and I didn't even have to get out of ...

New Staff at this location has made a world of difference. They we engaging and informative and I didn't even have to get out of my car! I like the new computers where I can follow along with my vehicles status, pretty cool and memorable for my oil change experience. Service was quick and accurate. A little pricey but I'll be back again in about a month, maybe with a coupon! The service manager came to introduce himself and signed off on my completed services. Very professional, they did great!

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Very friendly and informed staff

Very friendly and informed staff

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i arrived a couple minutes before they opened and the attendant had all the bays open and welcomed me in. He even started befor ...

i arrived a couple minutes before they opened and the attendant had all the bays open and welcomed me in. He even started before starting time. Furthermore, I was extremely impressed with the speed and professionalism. I got an oil change, new air filter and a tire rotation, all within 30 minutes! We are new to town and I will always be going back to this place! THANKS!

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My vehicle services were performed while I sat in my car. The attendant explained all my service options and recommendations tho ...

My vehicle services were performed while I sat in my car. The attendant explained all my service options and recommendations thoroughly. I was very pleased with every aspect of my visit.

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Alex and Evan were personable, informative, efficient, and productive. Really fantastic service. Even the guy working undergroun ...

Alex and Evan were personable, informative, efficient, and productive. Really fantastic service. Even the guy working underground sounded friendly...and I was there a half hour before closing time. Really great.

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It takes a lot to highly satisfy me.

It takes a lot to highly satisfy me.

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The invoice did not indicate that the price was for only 5 qts of oil . Instead I needed 7 qts of oil … the invoice indicated o ...

The invoice did not indicate that the price was for only 5 qts of oil . Instead I needed 7 qts of oil … the invoice indicated one price at the top which included parts and labor.I had a coupon for 10.00 off … which was applied ..The hazard fee was indicated. The last line indicated an extra oil charge... with no break down, just an amountI did not receive a paper invoice. I noticed this when I got home checked my email..The invoice was not listed properly, WHICH is misleading.

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ownership change. Was good before, even better now.

ownership change. Was good before, even better now.

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All around great experience. Courtesy, friendly, and explained the service being performed. All done in an efficient and timel ...

All around great experience. Courtesy, friendly, and explained the service being performed. All done in an efficient and timely manner. Total time was ~20 mins.

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Quick service friendly staff

Quick service friendly staff

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The whole process was easy and done well

The whole process was easy and done well

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very nice costumer service

very nice costumer service

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Employees were courteous and knowledgeable. I would highly recommend them. They extremely polite. Thank you!

Employees were courteous and knowledgeable. I would highly recommend them. They extremely polite. Thank you!

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The man that was helping us was extremely kind and friendly and everyone working seemed to have a sense of urgency and efficienc ...

The man that was helping us was extremely kind and friendly and everyone working seemed to have a sense of urgency and efficiency.

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great staff

great staff

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Just traveling through, and the pricing was more reasonable than other locations in the greater Los Angeles area. Because I’m fr ...

Just traveling through, and the pricing was more reasonable than other locations in the greater Los Angeles area. Because I’m from out of state, I always hope for a business’s integrity since it’s unlikely I will return just because I don’t live locally. My initial phone inquiry was great, and the service representative offered to email me a coupon when other Valvoline locations had not. I feel they listened to my needs, and gave me the the serivce I wanted. Thank you.

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Friendly and professional

Friendly and professional

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Fast, friendly, and honest.

Fast, friendly, and honest.

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Great service. Friendly well trained personnel

Great service. Friendly well trained personnel

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Customer service is awesome! The guy that helped me, was honest and nice. I loved that I wasn’t pressured into buying all the ex ...

Customer service is awesome! The guy that helped me, was honest and nice. I loved that I wasn’t pressured into buying all the extras and even more impressed that he gave me an honest opinion on what oil to use instead of just telling to buy the most expensive kind. Life time customer!

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I had so much fun more with the customer service, it made me happy just hearing them say “check!” The guy helped me informed me ...

I had so much fun more with the customer service, it made me happy just hearing them say “check!” The guy helped me informed me very well what needs to be done, he was all smiles. I recommended valvoline to all the people i know already, keep up the great service. Thank you!

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The price was lower than competitors and the service was great. Only took about 20 minutes to get in and out as well.

The price was lower than competitors and the service was great. Only took about 20 minutes to get in and out as well.

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It was so fast and both gentlemen were so nice

It was so fast and both gentlemen were so nice

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They gave me different options for the type of oil and let me decide. Also provided me with a list of things that I need to mak ...

They gave me different options for the type of oil and let me decide. Also provided me with a list of things that I need to make sure that I check and take care of based on my mileage.

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$30 dollar labor cost is a little more than I’d like it to be.

$30 dollar labor cost is a little more than I’d like it to be.

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Great service

Great service

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Everyone was very honest and upfront with no pressure or scare tactics.

Everyone was very honest and upfront with no pressure or scare tactics.

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Excellent customer service

Excellent customer service

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Customer service was above and beyond excellent from all the employees. One thing to mention is that the price quoted to me when ...

Customer service was above and beyond excellent from all the employees. One thing to mention is that the price quoted to me when I first got there versus what the price ended up being were not the same. Before quoting a final price to the customer, please be sure to be transparent that it might go up if more oil actually ends up being used.

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The service man who helped me was super friendly and professional. They checked all my lights and found both my brake lights wer ...

The service man who helped me was super friendly and professional. They checked all my lights and found both my brake lights were out. They replaced them and did my oil change in less than 10 minutes! Great service!

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It was pretty fast and we didn’t even have to get off the car. Which was amazing because it was raining and I had my daughter wi ...

It was pretty fast and we didn’t even have to get off the car. Which was amazing because it was raining and I had my daughter with me. The people at Valvoline Thousand Oaks are really friendly.

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The gentlemen who serviced my car were kind, helpful, knowledgeable, fast, and fun! It was so easy and I didn’t feel like they w ...

The gentlemen who serviced my car were kind, helpful, knowledgeable, fast, and fun! It was so easy and I didn’t feel like they were trying to trick me into purchasing more. I trust them. They did suggest a tire rotation which I plan to get next time I’m there! They were all so wonderful. Thank you for the fantastic service.

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Excellent service by the assistant manager

Excellent service by the assistant manager

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Everyone was very nice and helpful. I was able to pull into the stall immediately. The wait was very short. I also thought t ...

Everyone was very nice and helpful. I was able to pull into the stall immediately. The wait was very short. I also thought the cost of the service was comparable to other places I have been.

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Great customer service. I won’t go back to jiffy lube again.

Great customer service. I won’t go back to jiffy lube again.

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Fast service, reliable and easy.

Fast service, reliable and easy.

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Quick service with no price haggling

Quick service with no price haggling

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Computer wasn’t working. Lots of upsell pressure (including putting tag inside my car for return in 3000 miles despite the fact ...

Computer wasn’t working. Lots of upsell pressure (including putting tag inside my car for return in 3000 miles despite the fact I bought full synth. Really wrong to do this.) salesperson was nice & professional but still I felt like a sales object and not a customer. Don’t think they checked the inflation of my spare either.

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Price was the main thing. I brought my own oil and filter( last time they only had castrol ) and the charge was excessive. Then ...

Price was the main thing. I brought my own oil and filter( last time they only had castrol ) and the charge was excessive. Then they suggested a transmission service which I had them do. No filter, adjustments anything just drain the old fluid out, 3 qts. and put new oil in for $100 seemed a bit much. The guys were all very courteous and knowledgeable it was just the price that got me.

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Very fast--nice

Very fast--nice

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Fast and easy! Employee was very nice and knowledgeable

Fast and easy! Employee was very nice and knowledgeable

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Quick, convenient, and thorough.

Quick, convenient, and thorough.

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Fast, easy, nice people.

Fast, easy, nice people.

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