Welcome. The Thousand Oaks Valvoline Instant Oil Change is located approximately .1 miles east of The Lakes at Thousand Oaks near the intersection of Thousand Oaks Blvd and North Conejo School Road across from Thousand Oaks Toyota. Evan Keeney, Manager
156 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Thank you for helping us raise over $92,000 for American Cancer Societys Road To Recovery Program. The Road To Recovery Program helps provide free rides for cancer patients to get to their chemo appointments.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Select Preventive Maintenance Services
Offer Details
Includes Transmission, Gearbox or Radiator Services only.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Ians
An amazing experience!! The three service people were so incredibly nice, courteous and knowledgeable and they made me feel like ...
An amazing experience!! The three service people were so incredibly nice, courteous and knowledgeable and they made me feel like a VIP!!! They knew their job well and all the while working as a totally well oiled machine!!! I haven’t experienced customer service like this in a long time!!! I will definitely be back for the next service!!! My son was with me, it his car, and felt the same way of what I have described above. The three technicians who helped us should be recognized by valvoline for their actions!!!! Many thanks to them!!!
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Henry D
Valvoline employees remind me of the USAA commercial where they fix the car immediately. I was overwhelmed with a young lady kno ...
Valvoline employees remind me of the USAA commercial where they fix the car immediately. I was overwhelmed with a young lady knowing her stuff-you need to keep her and/or give her a raise.
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Eleanor D.
Excellent service, courteous and very polite customer service. Good value for money.
Excellent service, courteous and very polite customer service. Good value for money.
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Thomas M.
Was like a pit crew came to do my oil change.Very fast service and professional manner of the team that serviced my car.I was po ...
Was like a pit crew came to do my oil change.Very fast service and professional manner of the team that serviced my car.I was positively impressed.
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Bobke
Techs were all great guys. Friendly, and knew their stuff.Plus, it was a quick, no-nonsense job, handled very professionally.
Techs were all great guys. Friendly, and knew their stuff.Plus, it was a quick, no-nonsense job, handled very professionally.
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Anonymous
The service was great the employees where very helpful hector was the one helping us and did a very excellent job and the other ...
The service was great the employees where very helpful hector was the one helping us and did a very excellent job and the other employees were also very nice !
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JB
Customer service was fantastic. Pleasant employees, clean shop.
Customer service was fantastic. Pleasant employees, clean shop.
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Derek
There isn’t a waiting room, which is no big deal, but I hate the upsell questions for other services. However I understand it’s ...
There isn’t a waiting room, which is no big deal, but I hate the upsell questions for other services. However I understand it’s normal for the type of business.
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Great team work !
Great staff , excellentCustomer service. I will definitely return to that same shop. They need more of them at other shops , gre ...
Great staff , excellentCustomer service. I will definitely return to that same shop. They need more of them at other shops , great good guys!
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John A.
I didn't have to wait before they started my service. Friendly knowledgeable and helpful with recommendations. Pricing seemed fa ...
I didn't have to wait before they started my service. Friendly knowledgeable and helpful with recommendations. Pricing seemed fair. I have been to this service station many times in the past.
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Pat
Thorough and knowledgeable.
Thorough and knowledgeable.
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GinaS
Very professional knowledgeable and not pushy.
Very professional knowledgeable and not pushy.
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DiegoB.
Always great service at this location. I wish I could remember their names, maybe you can look it up from my invoice?
Always great service at this location. I wish I could remember their names, maybe you can look it up from my invoice?
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Darryl L
Friendly and knowledgeable staff, quick service, trusted products.
Friendly and knowledgeable staff, quick service, trusted products.
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al s
The customer service rep was very knowledgeable and explained the service/services in great detail.
The customer service rep was very knowledgeable and explained the service/services in great detail.
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Jim P
I was taken immediately, and the customer service rep was very polite
I was taken immediately, and the customer service rep was very polite
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Doug J
Price used to be better
Price used to be better
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Mark L
Fast service, all questions answered
Fast service, all questions answered
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Eric
Efficient and friendly
Efficient and friendly
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JB
Quick and efficient service. Each employee is kind and respectful. I also had some issues with my car not starting the very next ...
Quick and efficient service. Each employee is kind and respectful. I also had some issues with my car not starting the very next morning after an oil change and fuel additives were added to my car. Valvoline sent someone to my home to inspect my car to see if there was anything they could do. That kind of service is very much appreciated.
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aguitars
they covered all the extra checks and were very courteous.
they covered all the extra checks and were very courteous.
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Dirk
The service was fast and friendly. I felt like they were very careful and, although I was concerned prior to the visit about a ...
The service was fast and friendly. I felt like they were very careful and, although I was concerned prior to the visit about a mistake might be made, once I was there and finished I felt very confident that it was done correctly
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MM
Very good service and the staff were excellent but the cost seems to be getting higher each time.
Very good service and the staff were excellent but the cost seems to be getting higher each time.
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Jeff W.
All the staff were very quick and professional.
All the staff were very quick and professional.
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Anonymous
The staff was so friendly,professional &I was very safe with their work when I pulled away. Thank you
The staff was so friendly,professional &I was very safe with their work when I pulled away. Thank you
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MH Agoura Hills
Didn’t have to leave my car!
Didn’t have to leave my car!
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Craig V.
Very nice and easy.
Very nice and easy.
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BRich
The employees are friendly, competent & super nice & polite.
The employees are friendly, competent & super nice & polite.
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Jane
Just satisfied
Just satisfied
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De La Cruz
Súper friendly , accurate and fast service
Súper friendly , accurate and fast service
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Troy S
Very positive experience. Friendly staff that performed quickly even though it wasn't busy at the time. Great personalities that ...
Very positive experience. Friendly staff that performed quickly even though it wasn't busy at the time. Great personalities that seemed eager to create a return customer.
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MikeB
Very efficient, timely service, no high pressure
Very efficient, timely service, no high pressure
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puckman23
It was quick and
It was quick and
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Roy J
Great knowledgeable staff.Very professional and well organized. Worked as a team and communicated through process w updates.Wond ...
Great knowledgeable staff.Very professional and well organized. Worked as a team and communicated through process w updates.Wonderful service
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Bob R.
It was Easy Pesay. Smooth.
It was Easy Pesay. Smooth.
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Dobsjr2
Super quick & efficient service. Friendly guys
Super quick & efficient service. Friendly guys
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R.J.
Friendly and fast service.
Friendly and fast service.
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I have an NBA Contract
My vehicle is conventional oil only had synthetic options. The price was double of what I normally pay.Everything was an upsell ...
My vehicle is conventional oil only had synthetic options. The price was double of what I normally pay.Everything was an upsell even after I said I only want an oil change.
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Ed B
Very quick and efficient service. I was in and out in no time. Very friendly staff that new what they were doing.
Very quick and efficient service. I was in and out in no time. Very friendly staff that new what they were doing.
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Sarah S.
Fast, courteous, and knowledgeable people working.
Fast, courteous, and knowledgeable people working.
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David Y
prior customer of jiffy lube...nuff said
prior customer of jiffy lube...nuff said
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Vin P
Attendant was super professional and the service was fast and easy!
Attendant was super professional and the service was fast and easy!
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Robert
Great customer service very friendly individuals I have bringing my cars to this location for many years since it was originall ...
Great customer service very friendly individuals I have bringing my cars to this location for many years since it was originally a Valvoline
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Jjsjetta
Fast friendly knowledgeable service
Fast friendly knowledgeable service
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BethK
Great customer service! I drove right in and the oil change was done within 10 minutes while I stayed in my car.
Great customer service! I drove right in and the oil change was done within 10 minutes while I stayed in my car.
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JenK
Very quick, didn’t feel deceived, no pressure, friendly
Very quick, didn’t feel deceived, no pressure, friendly
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CF
Excellent and knowledgable staff - thank you
Excellent and knowledgable staff - thank you
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Calichrisf
Friendly, trustworthy, professional and timely
Friendly, trustworthy, professional and timely
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AlexisS
Was very quick, showed me my oil had been changed and made sure the rest of my car was working great too.
Was very quick, showed me my oil had been changed and made sure the rest of my car was working great too.
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Kahzmoh
Not only were they fast and knowledgeable but pleasant as well, I didn’t feel like a number on a page while I was there as I do ...
Not only were they fast and knowledgeable but pleasant as well, I didn’t feel like a number on a page while I was there as I do at many other oil change shops. Your employees also took the time to show me why they were recommending certain repairs or replacements which made my decision much easier to make.
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Mudddude
Quick and price
Quick and price
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JES91320
Impressed by the “drive-thru” service. 3-4 people were servicing my car at a time, a great team!
Impressed by the “drive-thru” service. 3-4 people were servicing my car at a time, a great team!
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Rich K
They were very courteous, efficient and gave me options. Very different from the Jiffy Lube that I went to last month for my ot ...
They were very courteous, efficient and gave me options. Very different from the Jiffy Lube that I went to last month for my other automobile.
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66 Mustang owner
Friendly knowledgeable professional
Friendly knowledgeable professional
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Cheri
The staff was wonderful, pleasant, kind,informative and they were done before I knew it!
The staff was wonderful, pleasant, kind,informative and they were done before I knew it!
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Craig M
The employees were very courteous and very knowledgeable on their products.
The employees were very courteous and very knowledgeable on their products.
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ddn3girlz
The staff went beyond the call of duty. They were honest, courteous, & knowledgable. Satisfied customer here on my first visit. ...
The staff went beyond the call of duty. They were honest, courteous, & knowledgable. Satisfied customer here on my first visit. Those boys are an asset to your company !! They should be commended.
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Darryl
Great service
Great service
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NikkiK
The customer service was exceptional
The customer service was exceptional
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Ann L
The guy was honest
The guy was honest
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GeoffP
I felt the person who took care of me was very friendly, and even though it is his job to offer additional services, I felt he w ...
I felt the person who took care of me was very friendly, and even though it is his job to offer additional services, I felt he was thorough and knowledgeable, but definitely not pushy,
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Some Guy in T.O.
I thought this visit was one of the best. In the past, I would feel they were always trying to upsell, e.g. cabin filters for a ...
I thought this visit was one of the best. In the past, I would feel they were always trying to upsell, e.g. cabin filters for a ridiculous amout.This visit they did a little "safety check" - I was thinking: "what are they selling now?"They actuallly found a burned light bulb which I appreciated.To me, it was like this location was under new management, it was ok before, now it has improved.The guy also sorted thru my fistful of coupons to geive me the best deal which I appreciated.
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Old racer
The staff were great
The staff were great
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Tom P.
Fast courteous service for a reasonable price
Fast courteous service for a reasonable price
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SherryO
The friendly and knowledgeable staff and quick service
The friendly and knowledgeable staff and quick service
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Charles J
In and out with no fuss.
In and out with no fuss.
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DonM
Great job
Great job
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Sgt Ed
Well organized, clean and friendly, knowledgeable staff.
Well organized, clean and friendly, knowledgeable staff.
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Jim N.
It was fast all the employees were professional
It was fast all the employees were professional
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A.G.
Not quite as cheap as other places. Even though i was not pressured to purchase other services I'm wary about companies that off ...
Not quite as cheap as other places. Even though i was not pressured to purchase other services I'm wary about companies that offer the services due to past experience.
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Allyst
Good price good service
Good price good service
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mwagzz
The manager was especially gracious, courteous and helpful. They were running a 1/2 off oil change special that day and the plac ...
The manager was especially gracious, courteous and helpful. They were running a 1/2 off oil change special that day and the place was extremely crowded and busy, He stayed very calm and pleasant the entire time.
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LauraW
Excellent customer service
Excellent customer service
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Sarah H.
A few weeks ago I visited the Woodland Hills location and they couldn’t change my oil because there was an issue with the skid p ...
A few weeks ago I visited the Woodland Hills location and they couldn’t change my oil because there was an issue with the skid plate screw. They told me if I got the screw from the Infiniti dealer and brought it back they’d be able to. On 4/27/19 I went to the dealer who doesn’t stock that screw and ordered it. On 4/27/19 I saw an advertisement on the street (person holding a sign) in Thousand Oaks for 50% off oil change, and drove there for a rain check until the screw arrived. The managers, Desmond snd Evan, were very helpful and saw the system notes from Woodland Hills and asked if they could take a look at the issue themselves. They were able to change my oil that day without an issue. I appreciate their excellent customer service and eagerness to help me and problem solve. They exemplify what the role of manager should be. Esther, Marco and Philiberto were also great!
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Patty
The entire group of service people were so polite and business like, They checked everythign out for me, found a whole in my int ...
The entire group of service people were so polite and business like, They checked everythign out for me, found a whole in my intake hose, advised me to have it done right away (and showed it to me)Yes, the were wonderful, and close to home
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Abbey H
The staff there is amazing. They have the best customer service hands down. They are super friendly, very time efficient, and ne ...
The staff there is amazing. They have the best customer service hands down. They are super friendly, very time efficient, and never press me to buy any additional services from them. They are also trustworthy (they show you and tell you everything they are doing) and have great prices and deals.
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12playball
Fast and seem tristworthy
Fast and seem tristworthy
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Vallo L.
I was very satisfied!
I was very satisfied!
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Mrs. Torrato
Staffs are very friendly and professional in dealing with customers.
Staffs are very friendly and professional in dealing with customers.
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DanielS
Employees are well trained and courteous.
Employees are well trained and courteous.
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Curt
Everybody very friendly Change went smoothly
Everybody very friendly Change went smoothly
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Mandy L
I was comfortable and staff were friendly and efficient. Thankyou!
I was comfortable and staff were friendly and efficient. Thankyou!
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Anonymous
Professional and super curtius!
Professional and super curtius!
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Natalie T
The service manager at the Thousand Oaks Blvd. location is so kind and courteous. He was knowledgeable and very helpful concerni ...
The service manager at the Thousand Oaks Blvd. location is so kind and courteous. He was knowledgeable and very helpful concerning the maintenance of my vehicle.
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Gale T
I am SO GLAD that you are back in Thousand Oaks. Used you for years, until you closed down. Had to drive to Woodland Hills fo ...
I am SO GLAD that you are back in Thousand Oaks. Used you for years, until you closed down. Had to drive to Woodland Hills for service.... again SO GLAD that you are back in T.O.
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Extremely satisfied local resident
My car would not start after pulling in and Alex and Matthew spent the next hour trying to help me figure it out so I could be o ...
My car would not start after pulling in and Alex and Matthew spent the next hour trying to help me figure it out so I could be on my way. They were extremely kind and knowledgeable. If I owned that shop I would be extremely proud to have guys like that working there. They will be the reason I go back to Valvoline. Thank you!
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Jon S.
Asst Mgr and Mike Massi, service tech, were very professional and sincerely welcoming. Your question about the waiting area: th ...
Asst Mgr and Mike Massi, service tech, were very professional and sincerely welcoming. Your question about the waiting area: there isn’t a place for customers to wait.
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Erinn B
Friendly fast knowledgeable service
Friendly fast knowledgeable service
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Robert W
They were very nice and it was fast
They were very nice and it was fast
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Ycruz
I was highly satisfied due to the promptness of the service technicians greeting me upon my arrival curtious and friendly staff. ...
I was highly satisfied due to the promptness of the service technicians greeting me upon my arrival curtious and friendly staff. Gladly answered any questions or concerns I had. Let me know how long a wait I would have. Prices are very competitive.
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JohnB
Staff and whole process ran like a well-oiled machine. I was VERY impressed with your system and process, and brought my other t ...
Staff and whole process ran like a well-oiled machine. I was VERY impressed with your system and process, and brought my other two cars there the same day for oil changes. Every staff member I dealt with was top-notch.
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Dee y
I pulled in to shop. I needed an oil change and the gentleman explained the 3Different types of oil and benefits. I was in and o ...
I pulled in to shop. I needed an oil change and the gentleman explained the 3Different types of oil and benefits. I was in and out in approximately 25 minutes. They explained too about my turn signalsAnd replacedBulbs..
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Jeff J
Went smoother than I had imagined it. Also appreciated the quickness. Didn't even get out of my truck.
Went smoother than I had imagined it. Also appreciated the quickness. Didn't even get out of my truck.
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Remington Grading Inc.
YOU SHOP AND PEOPLE ARE A 10+
YOU SHOP AND PEOPLE ARE A 10+
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Paul B
Prompt service and excellent customer service.
Prompt service and excellent customer service.
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Kimberly Shawn Geier
Great knowledgeable staff. Very quick and fast service. Matthew was friendly and made me feel very comfortable as he explained t ...
Great knowledgeable staff. Very quick and fast service. Matthew was friendly and made me feel very comfortable as he explained the different types of oil. I had no wait, went at a slower time of day so i was able to drive right in. Couldn't believe i could wait in my car while they changed my oil and rotated my tires!
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Sam I Am
Quick courteous priced right
Quick courteous priced right
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Frank M
The staff were dressed in clean uniforms, smiling and energetic. I was treated with respect and enjoyed my experience at the Val ...
The staff were dressed in clean uniforms, smiling and energetic. I was treated with respect and enjoyed my experience at the Valvoline location I had visited.
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Mike M
We have a Jiffy Lube corp Fleet Account and been use them for over a decade for our fleet, I was an over all better experience w ...
We have a Jiffy Lube corp Fleet Account and been use them for over a decade for our fleet, I was an over all better experience with service and availability.
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Cassandra S.
Great staff! So friendly and no pressure experience. It was quick and I didn’t even have to get out my car. Definitely plan on c ...
Great staff! So friendly and no pressure experience. It was quick and I didn’t even have to get out my car. Definitely plan on coming back!
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Clark G.
Quick and well coordinated crew...very friendly!
Quick and well coordinated crew...very friendly!
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Chris K
Service tech was friendly
Service tech was friendly
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giant gregg
excellent service. I will probably never use jiffy lube again. awesome staff!!! really appreciate how friendly everyone was.
excellent service. I will probably never use jiffy lube again. awesome staff!!! really appreciate how friendly everyone was.
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Robert
politeness from the servicemembers
politeness from the servicemembers
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Tom H
Very friendly, polite, and knowledgeable staff. Ensured I understood the process every step of the way.
Very friendly, polite, and knowledgeable staff. Ensured I understood the process every step of the way.
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GregH
Everything was perfect
Everything was perfect
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Jeff H
Quick efficient service In and done within 15 minutes. As I was exiting, I noticed the dealer across the street. I’ve spent mor ...
Quick efficient service In and done within 15 minutes. As I was exiting, I noticed the dealer across the street. I’ve spent more than 3 hours there for the same service. Amazing!
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JW
The young people you have excited about turning this business around from the old owners giving all of the people that have used ...
The young people you have excited about turning this business around from the old owners giving all of the people that have used Synfast oil in the past great service.
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Lucy L
Really love the service and attention to their costumers!
Really love the service and attention to their costumers!
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randy
No comment
No comment
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Brian m
Guys were great
Guys were great
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Mike W
Alex was polite as well as staff friendly I am filling out while in the Valvoline bay with another vehicle 😎👍
Alex was polite as well as staff friendly I am filling out while in the Valvoline bay with another vehicle 😎👍
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uclabig
I was hoping for the services to be a little cheaper.
I was hoping for the services to be a little cheaper.
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Todd G
Customer service by everyone was excellent. Instructions were clear and understood. Key box for safety was an intelligent policy ...
Customer service by everyone was excellent. Instructions were clear and understood. Key box for safety was an intelligent policy. All expenses were known up front. Received a discount for combining oil and transmission oil change. Technicians worked together carefully to remove the right parts and discussed with each other the proper sequence of parts removal and re-assembly. Made me feel confident.
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Annabalindo
Been visiting valvoline in other branch and overal was good but no car wash like used to
Been visiting valvoline in other branch and overal was good but no car wash like used to
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MS KALE
New Staff at this location has made a world of difference. They we engaging and informative and I didn't even have to get out of ...
New Staff at this location has made a world of difference. They we engaging and informative and I didn't even have to get out of my car! I like the new computers where I can follow along with my vehicles status, pretty cool and memorable for my oil change experience. Service was quick and accurate. A little pricey but I'll be back again in about a month, maybe with a coupon! The service manager came to introduce himself and signed off on my completed services. Very professional, they did great!
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Craig R
Very friendly and informed staff
Very friendly and informed staff
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Jane F
i arrived a couple minutes before they opened and the attendant had all the bays open and welcomed me in. He even started befor ...
i arrived a couple minutes before they opened and the attendant had all the bays open and welcomed me in. He even started before starting time. Furthermore, I was extremely impressed with the speed and professionalism. I got an oil change, new air filter and a tire rotation, all within 30 minutes! We are new to town and I will always be going back to this place! THANKS!
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Jerry P.
My vehicle services were performed while I sat in my car. The attendant explained all my service options and recommendations tho ...
My vehicle services were performed while I sat in my car. The attendant explained all my service options and recommendations thoroughly. I was very pleased with every aspect of my visit.
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Evan
Alex and Evan were personable, informative, efficient, and productive. Really fantastic service. Even the guy working undergroun ...
Alex and Evan were personable, informative, efficient, and productive. Really fantastic service. Even the guy working underground sounded friendly...and I was there a half hour before closing time. Really great.
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Jay M.
It takes a lot to highly satisfy me.
It takes a lot to highly satisfy me.
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Luc R
The invoice did not indicate that the price was for only 5 qts of oil . Instead I needed 7 qts of oil … the invoice indicated o ...
The invoice did not indicate that the price was for only 5 qts of oil . Instead I needed 7 qts of oil … the invoice indicated one price at the top which included parts and labor.I had a coupon for 10.00 off … which was applied ..The hazard fee was indicated. The last line indicated an extra oil charge... with no break down, just an amountI did not receive a paper invoice. I noticed this when I got home checked my email..The invoice was not listed properly, WHICH is misleading.
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Lou G
ownership change. Was good before, even better now.
ownership change. Was good before, even better now.
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Tom H.
All around great experience. Courtesy, friendly, and explained the service being performed. All done in an efficient and timel ...
All around great experience. Courtesy, friendly, and explained the service being performed. All done in an efficient and timely manner. Total time was ~20 mins.
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Greg R
Quick service friendly staff
Quick service friendly staff
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Phil J
The whole process was easy and done well
The whole process was easy and done well
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Mitchell
very nice costumer service
very nice costumer service
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Jorge
Employees were courteous and knowledgeable. I would highly recommend them. They extremely polite. Thank you!
Employees were courteous and knowledgeable. I would highly recommend them. They extremely polite. Thank you!
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Stephanie N
The man that was helping us was extremely kind and friendly and everyone working seemed to have a sense of urgency and efficienc ...
The man that was helping us was extremely kind and friendly and everyone working seemed to have a sense of urgency and efficiency.
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mc
great staff
great staff
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Gail G.
Just traveling through, and the pricing was more reasonable than other locations in the greater Los Angeles area. Because I’m fr ...
Just traveling through, and the pricing was more reasonable than other locations in the greater Los Angeles area. Because I’m from out of state, I always hope for a business’s integrity since it’s unlikely I will return just because I don’t live locally. My initial phone inquiry was great, and the service representative offered to email me a coupon when other Valvoline locations had not. I feel they listened to my needs, and gave me the the serivce I wanted. Thank you.
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Sliver
Friendly and professional
Friendly and professional
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LenaO
Fast, friendly, and honest.
Fast, friendly, and honest.
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JohnB
Great service. Friendly well trained personnel
Great service. Friendly well trained personnel
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Kyle D
Customer service is awesome! The guy that helped me, was honest and nice. I loved that I wasn’t pressured into buying all the ex ...
Customer service is awesome! The guy that helped me, was honest and nice. I loved that I wasn’t pressured into buying all the extras and even more impressed that he gave me an honest opinion on what oil to use instead of just telling to buy the most expensive kind. Life time customer!
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Reg
I had so much fun more with the customer service, it made me happy just hearing them say “check!” The guy helped me informed me ...
I had so much fun more with the customer service, it made me happy just hearing them say “check!” The guy helped me informed me very well what needs to be done, he was all smiles. I recommended valvoline to all the people i know already, keep up the great service. Thank you!
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HugeChangeGuy
The price was lower than competitors and the service was great. Only took about 20 minutes to get in and out as well.
The price was lower than competitors and the service was great. Only took about 20 minutes to get in and out as well.
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Cathy H
It was so fast and both gentlemen were so nice
It was so fast and both gentlemen were so nice
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Anonymous
They gave me different options for the type of oil and let me decide. Also provided me with a list of things that I need to mak ...
They gave me different options for the type of oil and let me decide. Also provided me with a list of things that I need to make sure that I check and take care of based on my mileage.
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supawill
$30 dollar labor cost is a little more than I’d like it to be.
$30 dollar labor cost is a little more than I’d like it to be.
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Venturajuarez
Great service
Great service
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Robyn B.
Everyone was very honest and upfront with no pressure or scare tactics.
Everyone was very honest and upfront with no pressure or scare tactics.
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Jason B
Excellent customer service
Excellent customer service
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AH
Customer service was above and beyond excellent from all the employees. One thing to mention is that the price quoted to me when ...
Customer service was above and beyond excellent from all the employees. One thing to mention is that the price quoted to me when I first got there versus what the price ended up being were not the same. Before quoting a final price to the customer, please be sure to be transparent that it might go up if more oil actually ends up being used.
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Alison G
The service man who helped me was super friendly and professional. They checked all my lights and found both my brake lights wer ...
The service man who helped me was super friendly and professional. They checked all my lights and found both my brake lights were out. They replaced them and did my oil change in less than 10 minutes! Great service!
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Bianca C
It was pretty fast and we didn’t even have to get off the car. Which was amazing because it was raining and I had my daughter wi ...
It was pretty fast and we didn’t even have to get off the car. Which was amazing because it was raining and I had my daughter with me. The people at Valvoline Thousand Oaks are really friendly.
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DelayneeB
The gentlemen who serviced my car were kind, helpful, knowledgeable, fast, and fun! It was so easy and I didn’t feel like they w ...
The gentlemen who serviced my car were kind, helpful, knowledgeable, fast, and fun! It was so easy and I didn’t feel like they were trying to trick me into purchasing more. I trust them. They did suggest a tire rotation which I plan to get next time I’m there! They were all so wonderful. Thank you for the fantastic service.
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Anonymous
Excellent service by the assistant manager
Excellent service by the assistant manager
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Karen S
Everyone was very nice and helpful. I was able to pull into the stall immediately. The wait was very short. I also thought t ...
Everyone was very nice and helpful. I was able to pull into the stall immediately. The wait was very short. I also thought the cost of the service was comparable to other places I have been.
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Sam M
Great customer service. I won’t go back to jiffy lube again.
Great customer service. I won’t go back to jiffy lube again.
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Dan
Fast service, reliable and easy.
Fast service, reliable and easy.
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Michael S
Quick service with no price haggling
Quick service with no price haggling
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Greg A
Computer wasn’t working. Lots of upsell pressure (including putting tag inside my car for return in 3000 miles despite the fact ...
Computer wasn’t working. Lots of upsell pressure (including putting tag inside my car for return in 3000 miles despite the fact I bought full synth. Really wrong to do this.) salesperson was nice & professional but still I felt like a sales object and not a customer. Don’t think they checked the inflation of my spare either.
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Green Man
Price was the main thing. I brought my own oil and filter( last time they only had castrol ) and the charge was excessive. Then ...
Price was the main thing. I brought my own oil and filter( last time they only had castrol ) and the charge was excessive. Then they suggested a transmission service which I had them do. No filter, adjustments anything just drain the old fluid out, 3 qts. and put new oil in for $100 seemed a bit much. The guys were all very courteous and knowledgeable it was just the price that got me.
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Phi S
Very fast--nice
Very fast--nice
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Mrs.Mcc
Fast and easy! Employee was very nice and knowledgeable
Fast and easy! Employee was very nice and knowledgeable
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Npchris
Quick, convenient, and thorough.
Quick, convenient, and thorough.
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SpeedRacer14
Fast, easy, nice people.
Fast, easy, nice people.
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Ians
An amazing experience!! The three service people were so incredibly nice, courteous and knowledgeable and they made me feel like ...
An amazing experience!! The three service people were so incredibly nice, courteous and knowledgeable and they made me feel like a VIP!!! They knew their job well and all the while working as a totally well oiled machine!!! I haven’t experienced customer service like this in a long time!!! I will definitely be back for the next service!!! My son was with me, it his car, and felt the same way of what I have described above. The three technicians who helped us should be recognized by valvoline for their actions!!!! Many thanks to them!!!
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Henry D
Valvoline employees remind me of the USAA commercial where they fix the car immediately. I was overwhelmed with a young lady kno ...
Valvoline employees remind me of the USAA commercial where they fix the car immediately. I was overwhelmed with a young lady knowing her stuff-you need to keep her and/or give her a raise.
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Eleanor D.
Excellent service, courteous and very polite customer service. Good value for money.
Excellent service, courteous and very polite customer service. Good value for money.
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Thomas M.
Was like a pit crew came to do my oil change.Very fast service and professional manner of the team that serviced my car.I was po ...
Was like a pit crew came to do my oil change.Very fast service and professional manner of the team that serviced my car.I was positively impressed.
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Bobke
Techs were all great guys. Friendly, and knew their stuff.Plus, it was a quick, no-nonsense job, handled very professionally.
Techs were all great guys. Friendly, and knew their stuff.Plus, it was a quick, no-nonsense job, handled very professionally.
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Anonymous
The service was great the employees where very helpful hector was the one helping us and did a very excellent job and the other ...
The service was great the employees where very helpful hector was the one helping us and did a very excellent job and the other employees were also very nice !
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JB
Customer service was fantastic. Pleasant employees, clean shop.
Customer service was fantastic. Pleasant employees, clean shop.
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Derek
There isn’t a waiting room, which is no big deal, but I hate the upsell questions for other services. However I understand it’s ...
There isn’t a waiting room, which is no big deal, but I hate the upsell questions for other services. However I understand it’s normal for the type of business.
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Great team work !
Great staff , excellentCustomer service. I will definitely return to that same shop. They need more of them at other shops , gre ...
Great staff , excellentCustomer service. I will definitely return to that same shop. They need more of them at other shops , great good guys!
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John A.
I didn't have to wait before they started my service. Friendly knowledgeable and helpful with recommendations. Pricing seemed fa ...
I didn't have to wait before they started my service. Friendly knowledgeable and helpful with recommendations. Pricing seemed fair. I have been to this service station many times in the past.
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Pat
Thorough and knowledgeable.
Thorough and knowledgeable.
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GinaS
Very professional knowledgeable and not pushy.
Very professional knowledgeable and not pushy.
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DiegoB.
Always great service at this location. I wish I could remember their names, maybe you can look it up from my invoice?
Always great service at this location. I wish I could remember their names, maybe you can look it up from my invoice?
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Darryl L
Friendly and knowledgeable staff, quick service, trusted products.
Friendly and knowledgeable staff, quick service, trusted products.
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al s
The customer service rep was very knowledgeable and explained the service/services in great detail.
The customer service rep was very knowledgeable and explained the service/services in great detail.
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Jim P
I was taken immediately, and the customer service rep was very polite
I was taken immediately, and the customer service rep was very polite
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Doug J
Price used to be better
Price used to be better
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Mark L
Fast service, all questions answered
Fast service, all questions answered
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Eric
Efficient and friendly
Efficient and friendly
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JB
Quick and efficient service. Each employee is kind and respectful. I also had some issues with my car not starting the very next ...
Quick and efficient service. Each employee is kind and respectful. I also had some issues with my car not starting the very next morning after an oil change and fuel additives were added to my car. Valvoline sent someone to my home to inspect my car to see if there was anything they could do. That kind of service is very much appreciated.
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aguitars
they covered all the extra checks and were very courteous.
they covered all the extra checks and were very courteous.
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Dirk
The service was fast and friendly. I felt like they were very careful and, although I was concerned prior to the visit about a ...
The service was fast and friendly. I felt like they were very careful and, although I was concerned prior to the visit about a mistake might be made, once I was there and finished I felt very confident that it was done correctly
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MM
Very good service and the staff were excellent but the cost seems to be getting higher each time.
Very good service and the staff were excellent but the cost seems to be getting higher each time.
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Jeff W.
All the staff were very quick and professional.
All the staff were very quick and professional.
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Anonymous
The staff was so friendly,professional &I was very safe with their work when I pulled away. Thank you
The staff was so friendly,professional &I was very safe with their work when I pulled away. Thank you
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MH Agoura Hills
Didn’t have to leave my car!
Didn’t have to leave my car!
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Craig V.
Very nice and easy.
Very nice and easy.
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BRich
The employees are friendly, competent & super nice & polite.
The employees are friendly, competent & super nice & polite.
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Jane
Just satisfied
Just satisfied
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De La Cruz
Súper friendly , accurate and fast service
Súper friendly , accurate and fast service
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Troy S
Very positive experience. Friendly staff that performed quickly even though it wasn't busy at the time. Great personalities that ...
Very positive experience. Friendly staff that performed quickly even though it wasn't busy at the time. Great personalities that seemed eager to create a return customer.
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MikeB
Very efficient, timely service, no high pressure
Very efficient, timely service, no high pressure
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puckman23
It was quick and
It was quick and
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Roy J
Great knowledgeable staff.Very professional and well organized. Worked as a team and communicated through process w updates.Wond ...
Great knowledgeable staff.Very professional and well organized. Worked as a team and communicated through process w updates.Wonderful service
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Bob R.
It was Easy Pesay. Smooth.
It was Easy Pesay. Smooth.
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Dobsjr2
Super quick & efficient service. Friendly guys
Super quick & efficient service. Friendly guys
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R.J.
Friendly and fast service.
Friendly and fast service.
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I have an NBA Contract
My vehicle is conventional oil only had synthetic options. The price was double of what I normally pay.Everything was an upsell ...
My vehicle is conventional oil only had synthetic options. The price was double of what I normally pay.Everything was an upsell even after I said I only want an oil change.
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Ed B
Very quick and efficient service. I was in and out in no time. Very friendly staff that new what they were doing.
Very quick and efficient service. I was in and out in no time. Very friendly staff that new what they were doing.
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Sarah S.
Fast, courteous, and knowledgeable people working.
Fast, courteous, and knowledgeable people working.
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David Y
prior customer of jiffy lube...nuff said
prior customer of jiffy lube...nuff said
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Vin P
Attendant was super professional and the service was fast and easy!
Attendant was super professional and the service was fast and easy!
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Robert
Great customer service very friendly individuals I have bringing my cars to this location for many years since it was originall ...
Great customer service very friendly individuals I have bringing my cars to this location for many years since it was originally a Valvoline
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Jjsjetta
Fast friendly knowledgeable service
Fast friendly knowledgeable service
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BethK
Great customer service! I drove right in and the oil change was done within 10 minutes while I stayed in my car.
Great customer service! I drove right in and the oil change was done within 10 minutes while I stayed in my car.
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JenK
Very quick, didn’t feel deceived, no pressure, friendly
Very quick, didn’t feel deceived, no pressure, friendly
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CF
Excellent and knowledgable staff - thank you
Excellent and knowledgable staff - thank you
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Calichrisf
Friendly, trustworthy, professional and timely
Friendly, trustworthy, professional and timely
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AlexisS
Was very quick, showed me my oil had been changed and made sure the rest of my car was working great too.
Was very quick, showed me my oil had been changed and made sure the rest of my car was working great too.
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Kahzmoh
Not only were they fast and knowledgeable but pleasant as well, I didn’t feel like a number on a page while I was there as I do ...
Not only were they fast and knowledgeable but pleasant as well, I didn’t feel like a number on a page while I was there as I do at many other oil change shops. Your employees also took the time to show me why they were recommending certain repairs or replacements which made my decision much easier to make.
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Mudddude
Quick and price
Quick and price
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JES91320
Impressed by the “drive-thru” service. 3-4 people were servicing my car at a time, a great team!
Impressed by the “drive-thru” service. 3-4 people were servicing my car at a time, a great team!
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Rich K
They were very courteous, efficient and gave me options. Very different from the Jiffy Lube that I went to last month for my ot ...
They were very courteous, efficient and gave me options. Very different from the Jiffy Lube that I went to last month for my other automobile.
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66 Mustang owner
Friendly knowledgeable professional
Friendly knowledgeable professional
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Cheri
The staff was wonderful, pleasant, kind,informative and they were done before I knew it!
The staff was wonderful, pleasant, kind,informative and they were done before I knew it!
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Craig M
The employees were very courteous and very knowledgeable on their products.
The employees were very courteous and very knowledgeable on their products.
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ddn3girlz
The staff went beyond the call of duty. They were honest, courteous, & knowledgable. Satisfied customer here on my first visit. ...
The staff went beyond the call of duty. They were honest, courteous, & knowledgable. Satisfied customer here on my first visit. Those boys are an asset to your company !! They should be commended.
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Darryl
Great service
Great service
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NikkiK
The customer service was exceptional
The customer service was exceptional
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Ann L
The guy was honest
The guy was honest
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GeoffP
I felt the person who took care of me was very friendly, and even though it is his job to offer additional services, I felt he w ...
I felt the person who took care of me was very friendly, and even though it is his job to offer additional services, I felt he was thorough and knowledgeable, but definitely not pushy,
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Some Guy in T.O.
I thought this visit was one of the best. In the past, I would feel they were always trying to upsell, e.g. cabin filters for a ...
I thought this visit was one of the best. In the past, I would feel they were always trying to upsell, e.g. cabin filters for a ridiculous amout.This visit they did a little "safety check" - I was thinking: "what are they selling now?"They actuallly found a burned light bulb which I appreciated.To me, it was like this location was under new management, it was ok before, now it has improved.The guy also sorted thru my fistful of coupons to geive me the best deal which I appreciated.
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Old racer
The staff were great
The staff were great
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Tom P.
Fast courteous service for a reasonable price
Fast courteous service for a reasonable price
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SherryO
The friendly and knowledgeable staff and quick service
The friendly and knowledgeable staff and quick service
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Charles J
In and out with no fuss.
In and out with no fuss.
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DonM
Great job
Great job
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Sgt Ed
Well organized, clean and friendly, knowledgeable staff.
Well organized, clean and friendly, knowledgeable staff.
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Jim N.
It was fast all the employees were professional
It was fast all the employees were professional
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A.G.
Not quite as cheap as other places. Even though i was not pressured to purchase other services I'm wary about companies that off ...
Not quite as cheap as other places. Even though i was not pressured to purchase other services I'm wary about companies that offer the services due to past experience.
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Allyst
Good price good service
Good price good service
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mwagzz
The manager was especially gracious, courteous and helpful. They were running a 1/2 off oil change special that day and the plac ...
The manager was especially gracious, courteous and helpful. They were running a 1/2 off oil change special that day and the place was extremely crowded and busy, He stayed very calm and pleasant the entire time.
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LauraW
Excellent customer service
Excellent customer service
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Sarah H.
A few weeks ago I visited the Woodland Hills location and they couldn’t change my oil because there was an issue with the skid p ...
A few weeks ago I visited the Woodland Hills location and they couldn’t change my oil because there was an issue with the skid plate screw. They told me if I got the screw from the Infiniti dealer and brought it back they’d be able to. On 4/27/19 I went to the dealer who doesn’t stock that screw and ordered it. On 4/27/19 I saw an advertisement on the street (person holding a sign) in Thousand Oaks for 50% off oil change, and drove there for a rain check until the screw arrived. The managers, Desmond snd Evan, were very helpful and saw the system notes from Woodland Hills and asked if they could take a look at the issue themselves. They were able to change my oil that day without an issue. I appreciate their excellent customer service and eagerness to help me and problem solve. They exemplify what the role of manager should be. Esther, Marco and Philiberto were also great!
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Patty
The entire group of service people were so polite and business like, They checked everythign out for me, found a whole in my int ...
The entire group of service people were so polite and business like, They checked everythign out for me, found a whole in my intake hose, advised me to have it done right away (and showed it to me)Yes, the were wonderful, and close to home
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Abbey H
The staff there is amazing. They have the best customer service hands down. They are super friendly, very time efficient, and ne ...
The staff there is amazing. They have the best customer service hands down. They are super friendly, very time efficient, and never press me to buy any additional services from them. They are also trustworthy (they show you and tell you everything they are doing) and have great prices and deals.
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12playball
Fast and seem tristworthy
Fast and seem tristworthy
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Vallo L.
I was very satisfied!
I was very satisfied!
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Mrs. Torrato
Staffs are very friendly and professional in dealing with customers.
Staffs are very friendly and professional in dealing with customers.
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DanielS
Employees are well trained and courteous.
Employees are well trained and courteous.
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Curt
Everybody very friendly Change went smoothly
Everybody very friendly Change went smoothly
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Mandy L
I was comfortable and staff were friendly and efficient. Thankyou!
I was comfortable and staff were friendly and efficient. Thankyou!
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Anonymous
Professional and super curtius!
Professional and super curtius!
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Natalie T
The service manager at the Thousand Oaks Blvd. location is so kind and courteous. He was knowledgeable and very helpful concerni ...
The service manager at the Thousand Oaks Blvd. location is so kind and courteous. He was knowledgeable and very helpful concerning the maintenance of my vehicle.
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Gale T
I am SO GLAD that you are back in Thousand Oaks. Used you for years, until you closed down. Had to drive to Woodland Hills fo ...
I am SO GLAD that you are back in Thousand Oaks. Used you for years, until you closed down. Had to drive to Woodland Hills for service.... again SO GLAD that you are back in T.O.
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Extremely satisfied local resident
My car would not start after pulling in and Alex and Matthew spent the next hour trying to help me figure it out so I could be o ...
My car would not start after pulling in and Alex and Matthew spent the next hour trying to help me figure it out so I could be on my way. They were extremely kind and knowledgeable. If I owned that shop I would be extremely proud to have guys like that working there. They will be the reason I go back to Valvoline. Thank you!
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Jon S.
Asst Mgr and Mike Massi, service tech, were very professional and sincerely welcoming. Your question about the waiting area: th ...
Asst Mgr and Mike Massi, service tech, were very professional and sincerely welcoming. Your question about the waiting area: there isn’t a place for customers to wait.
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Erinn B
Friendly fast knowledgeable service
Friendly fast knowledgeable service
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Robert W
They were very nice and it was fast
They were very nice and it was fast
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Ycruz
I was highly satisfied due to the promptness of the service technicians greeting me upon my arrival curtious and friendly staff. ...
I was highly satisfied due to the promptness of the service technicians greeting me upon my arrival curtious and friendly staff. Gladly answered any questions or concerns I had. Let me know how long a wait I would have. Prices are very competitive.
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JohnB
Staff and whole process ran like a well-oiled machine. I was VERY impressed with your system and process, and brought my other t ...
Staff and whole process ran like a well-oiled machine. I was VERY impressed with your system and process, and brought my other two cars there the same day for oil changes. Every staff member I dealt with was top-notch.
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Dee y
I pulled in to shop. I needed an oil change and the gentleman explained the 3Different types of oil and benefits. I was in and o ...
I pulled in to shop. I needed an oil change and the gentleman explained the 3Different types of oil and benefits. I was in and out in approximately 25 minutes. They explained too about my turn signalsAnd replacedBulbs..
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Jeff J
Went smoother than I had imagined it. Also appreciated the quickness. Didn't even get out of my truck.
Went smoother than I had imagined it. Also appreciated the quickness. Didn't even get out of my truck.
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Remington Grading Inc.
YOU SHOP AND PEOPLE ARE A 10+
YOU SHOP AND PEOPLE ARE A 10+
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Paul B
Prompt service and excellent customer service.
Prompt service and excellent customer service.
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Kimberly Shawn Geier
Great knowledgeable staff. Very quick and fast service. Matthew was friendly and made me feel very comfortable as he explained t ...
Great knowledgeable staff. Very quick and fast service. Matthew was friendly and made me feel very comfortable as he explained the different types of oil. I had no wait, went at a slower time of day so i was able to drive right in. Couldn't believe i could wait in my car while they changed my oil and rotated my tires!
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Sam I Am
Quick courteous priced right
Quick courteous priced right
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Frank M
The staff were dressed in clean uniforms, smiling and energetic. I was treated with respect and enjoyed my experience at the Val ...
The staff were dressed in clean uniforms, smiling and energetic. I was treated with respect and enjoyed my experience at the Valvoline location I had visited.
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Mike M
We have a Jiffy Lube corp Fleet Account and been use them for over a decade for our fleet, I was an over all better experience w ...
We have a Jiffy Lube corp Fleet Account and been use them for over a decade for our fleet, I was an over all better experience with service and availability.
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Cassandra S.
Great staff! So friendly and no pressure experience. It was quick and I didn’t even have to get out my car. Definitely plan on c ...
Great staff! So friendly and no pressure experience. It was quick and I didn’t even have to get out my car. Definitely plan on coming back!
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Clark G.
Quick and well coordinated crew...very friendly!
Quick and well coordinated crew...very friendly!
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Chris K
Service tech was friendly
Service tech was friendly
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giant gregg
excellent service. I will probably never use jiffy lube again. awesome staff!!! really appreciate how friendly everyone was.
excellent service. I will probably never use jiffy lube again. awesome staff!!! really appreciate how friendly everyone was.
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Robert
politeness from the servicemembers
politeness from the servicemembers
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Tom H
Very friendly, polite, and knowledgeable staff. Ensured I understood the process every step of the way.
Very friendly, polite, and knowledgeable staff. Ensured I understood the process every step of the way.
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GregH
Everything was perfect
Everything was perfect
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Jeff H
Quick efficient service In and done within 15 minutes. As I was exiting, I noticed the dealer across the street. I’ve spent mor ...
Quick efficient service In and done within 15 minutes. As I was exiting, I noticed the dealer across the street. I’ve spent more than 3 hours there for the same service. Amazing!
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JW
The young people you have excited about turning this business around from the old owners giving all of the people that have used ...
The young people you have excited about turning this business around from the old owners giving all of the people that have used Synfast oil in the past great service.
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Lucy L
Really love the service and attention to their costumers!
Really love the service and attention to their costumers!
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randy
No comment
No comment
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Brian m
Guys were great
Guys were great
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Mike W
Alex was polite as well as staff friendly I am filling out while in the Valvoline bay with another vehicle 😎👍
Alex was polite as well as staff friendly I am filling out while in the Valvoline bay with another vehicle 😎👍
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uclabig
I was hoping for the services to be a little cheaper.
I was hoping for the services to be a little cheaper.
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Todd G
Customer service by everyone was excellent. Instructions were clear and understood. Key box for safety was an intelligent policy ...
Customer service by everyone was excellent. Instructions were clear and understood. Key box for safety was an intelligent policy. All expenses were known up front. Received a discount for combining oil and transmission oil change. Technicians worked together carefully to remove the right parts and discussed with each other the proper sequence of parts removal and re-assembly. Made me feel confident.
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Annabalindo
Been visiting valvoline in other branch and overal was good but no car wash like used to
Been visiting valvoline in other branch and overal was good but no car wash like used to
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MS KALE
New Staff at this location has made a world of difference. They we engaging and informative and I didn't even have to get out of ...
New Staff at this location has made a world of difference. They we engaging and informative and I didn't even have to get out of my car! I like the new computers where I can follow along with my vehicles status, pretty cool and memorable for my oil change experience. Service was quick and accurate. A little pricey but I'll be back again in about a month, maybe with a coupon! The service manager came to introduce himself and signed off on my completed services. Very professional, they did great!
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Craig R
Very friendly and informed staff
Very friendly and informed staff
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Jane F
i arrived a couple minutes before they opened and the attendant had all the bays open and welcomed me in. He even started befor ...
i arrived a couple minutes before they opened and the attendant had all the bays open and welcomed me in. He even started before starting time. Furthermore, I was extremely impressed with the speed and professionalism. I got an oil change, new air filter and a tire rotation, all within 30 minutes! We are new to town and I will always be going back to this place! THANKS!
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Jerry P.
My vehicle services were performed while I sat in my car. The attendant explained all my service options and recommendations tho ...
My vehicle services were performed while I sat in my car. The attendant explained all my service options and recommendations thoroughly. I was very pleased with every aspect of my visit.
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Evan
Alex and Evan were personable, informative, efficient, and productive. Really fantastic service. Even the guy working undergroun ...
Alex and Evan were personable, informative, efficient, and productive. Really fantastic service. Even the guy working underground sounded friendly...and I was there a half hour before closing time. Really great.
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Jay M.
It takes a lot to highly satisfy me.
It takes a lot to highly satisfy me.
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Luc R
The invoice did not indicate that the price was for only 5 qts of oil . Instead I needed 7 qts of oil … the invoice indicated o ...
The invoice did not indicate that the price was for only 5 qts of oil . Instead I needed 7 qts of oil … the invoice indicated one price at the top which included parts and labor.I had a coupon for 10.00 off … which was applied ..The hazard fee was indicated. The last line indicated an extra oil charge... with no break down, just an amountI did not receive a paper invoice. I noticed this when I got home checked my email..The invoice was not listed properly, WHICH is misleading.
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Lou G
ownership change. Was good before, even better now.
ownership change. Was good before, even better now.
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Tom H.
All around great experience. Courtesy, friendly, and explained the service being performed. All done in an efficient and timel ...
All around great experience. Courtesy, friendly, and explained the service being performed. All done in an efficient and timely manner. Total time was ~20 mins.
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Greg R
Quick service friendly staff
Quick service friendly staff
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Phil J
The whole process was easy and done well
The whole process was easy and done well
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Mitchell
very nice costumer service
very nice costumer service
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Jorge
Employees were courteous and knowledgeable. I would highly recommend them. They extremely polite. Thank you!
Employees were courteous and knowledgeable. I would highly recommend them. They extremely polite. Thank you!
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Stephanie N
The man that was helping us was extremely kind and friendly and everyone working seemed to have a sense of urgency and efficienc ...
The man that was helping us was extremely kind and friendly and everyone working seemed to have a sense of urgency and efficiency.
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mc
great staff
great staff
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Gail G.
Just traveling through, and the pricing was more reasonable than other locations in the greater Los Angeles area. Because I’m fr ...
Just traveling through, and the pricing was more reasonable than other locations in the greater Los Angeles area. Because I’m from out of state, I always hope for a business’s integrity since it’s unlikely I will return just because I don’t live locally. My initial phone inquiry was great, and the service representative offered to email me a coupon when other Valvoline locations had not. I feel they listened to my needs, and gave me the the serivce I wanted. Thank you.
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Sliver
Friendly and professional
Friendly and professional
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LenaO
Fast, friendly, and honest.
Fast, friendly, and honest.
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JohnB
Great service. Friendly well trained personnel
Great service. Friendly well trained personnel
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Kyle D
Customer service is awesome! The guy that helped me, was honest and nice. I loved that I wasn’t pressured into buying all the ex ...
Customer service is awesome! The guy that helped me, was honest and nice. I loved that I wasn’t pressured into buying all the extras and even more impressed that he gave me an honest opinion on what oil to use instead of just telling to buy the most expensive kind. Life time customer!
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Reg
I had so much fun more with the customer service, it made me happy just hearing them say “check!” The guy helped me informed me ...
I had so much fun more with the customer service, it made me happy just hearing them say “check!” The guy helped me informed me very well what needs to be done, he was all smiles. I recommended valvoline to all the people i know already, keep up the great service. Thank you!
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HugeChangeGuy
The price was lower than competitors and the service was great. Only took about 20 minutes to get in and out as well.
The price was lower than competitors and the service was great. Only took about 20 minutes to get in and out as well.
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Cathy H
It was so fast and both gentlemen were so nice
It was so fast and both gentlemen were so nice
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Anonymous
They gave me different options for the type of oil and let me decide. Also provided me with a list of things that I need to mak ...
They gave me different options for the type of oil and let me decide. Also provided me with a list of things that I need to make sure that I check and take care of based on my mileage.
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supawill
$30 dollar labor cost is a little more than I’d like it to be.
$30 dollar labor cost is a little more than I’d like it to be.
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Venturajuarez
Great service
Great service
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Robyn B.
Everyone was very honest and upfront with no pressure or scare tactics.
Everyone was very honest and upfront with no pressure or scare tactics.
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Jason B
Excellent customer service
Excellent customer service
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AH
Customer service was above and beyond excellent from all the employees. One thing to mention is that the price quoted to me when ...
Customer service was above and beyond excellent from all the employees. One thing to mention is that the price quoted to me when I first got there versus what the price ended up being were not the same. Before quoting a final price to the customer, please be sure to be transparent that it might go up if more oil actually ends up being used.
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Alison G
The service man who helped me was super friendly and professional. They checked all my lights and found both my brake lights wer ...
The service man who helped me was super friendly and professional. They checked all my lights and found both my brake lights were out. They replaced them and did my oil change in less than 10 minutes! Great service!
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Bianca C
It was pretty fast and we didn’t even have to get off the car. Which was amazing because it was raining and I had my daughter wi ...
It was pretty fast and we didn’t even have to get off the car. Which was amazing because it was raining and I had my daughter with me. The people at Valvoline Thousand Oaks are really friendly.
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DelayneeB
The gentlemen who serviced my car were kind, helpful, knowledgeable, fast, and fun! It was so easy and I didn’t feel like they w ...
The gentlemen who serviced my car were kind, helpful, knowledgeable, fast, and fun! It was so easy and I didn’t feel like they were trying to trick me into purchasing more. I trust them. They did suggest a tire rotation which I plan to get next time I’m there! They were all so wonderful. Thank you for the fantastic service.
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Anonymous
Excellent service by the assistant manager
Excellent service by the assistant manager
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Karen S
Everyone was very nice and helpful. I was able to pull into the stall immediately. The wait was very short. I also thought t ...
Everyone was very nice and helpful. I was able to pull into the stall immediately. The wait was very short. I also thought the cost of the service was comparable to other places I have been.
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Sam M
Great customer service. I won’t go back to jiffy lube again.
Great customer service. I won’t go back to jiffy lube again.
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Dan
Fast service, reliable and easy.
Fast service, reliable and easy.
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Michael S
Quick service with no price haggling
Quick service with no price haggling
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Greg A
Computer wasn’t working. Lots of upsell pressure (including putting tag inside my car for return in 3000 miles despite the fact ...
Computer wasn’t working. Lots of upsell pressure (including putting tag inside my car for return in 3000 miles despite the fact I bought full synth. Really wrong to do this.) salesperson was nice & professional but still I felt like a sales object and not a customer. Don’t think they checked the inflation of my spare either.
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Green Man
Price was the main thing. I brought my own oil and filter( last time they only had castrol ) and the charge was excessive. Then ...
Price was the main thing. I brought my own oil and filter( last time they only had castrol ) and the charge was excessive. Then they suggested a transmission service which I had them do. No filter, adjustments anything just drain the old fluid out, 3 qts. and put new oil in for $100 seemed a bit much. The guys were all very courteous and knowledgeable it was just the price that got me.
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Phi S
Very fast--nice
Very fast--nice
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Mrs.Mcc
Fast and easy! Employee was very nice and knowledgeable
Fast and easy! Employee was very nice and knowledgeable
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Npchris
Quick, convenient, and thorough.
Quick, convenient, and thorough.
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SpeedRacer14
Fast, easy, nice people.
Fast, easy, nice people.
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