Upland

It was super fast which I loved. They were also pretty knowledgeable about what they were talking anout

It was super fast which I loved. They were also pretty knowledgeable about what they were talking anout

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The dude that helped me was really cool. Considering it was a super hot day outside. I give the team who worked on my truck a 10 ...

The dude that helped me was really cool. Considering it was a super hot day outside. I give the team who worked on my truck a 100% positive review.

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They were very nice expained everything to mr

They were very nice expained everything to mr

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I was the only car when I pulled up, service was A+ expresso.

I was the only car when I pulled up, service was A+ expresso.

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Excellent customer service and attention to detail.

Excellent customer service and attention to detail.

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Highly Satisfied is the highest bar and while my experience was quick and painless (as always) I never give a highly satisfied s ...

Highly Satisfied is the highest bar and while my experience was quick and painless (as always) I never give a highly satisfied score in terms of experience. I do all my own maintenance and it takes a lot for me to let kids mess around under the hood. Besides my anxiety with that, I was satisfied with my overall experience.

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Very expensive for service twice the cost of others

Very expensive for service twice the cost of others

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At this location I didn't have a great experience once. Just recently I returned noticed different staff decided to try again an ...

At this location I didn't have a great experience once. Just recently I returned noticed different staff decided to try again and the service was good this time around. I had voucher's due to my bad experience. Will I return might now becasue paying over 100 dollars for an oil change is ridiculously expensive. This last time they made for it and it was good. Thank you again for your kind help when it was not to good first time I went.

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I was. I picked the wrong answers haha

I was. I picked the wrong answers haha

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I have been a regular customers of Valvoline and am willing to pay more, the air filter was about ten dollars more than I would ...

I have been a regular customers of Valvoline and am willing to pay more, the air filter was about ten dollars more than I would have paid at a local store, your staff have a no BS attitude, show me the filter and one-and-done paid for and replaced. Service is always great, the lead service tech had a problem with scanning my coupon, no problem, he used a generic coupon and applied it to the total, making absolutely certain I saw where the discount was applied. This is a fantastic, seamless way to eliminate confusion and flawed perception. This and every location I have been too are fantastic, I will NEVER go to any other oil change facility other than the dealer, and you all are my personal preference due to the multi-point inspection (tire pressure, fluid checks, lights). Sadly, the dealers are not up to your standards in that area, even for a 2017 Subaru. We will see you soon.

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Great people, quick service

Great people, quick service

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The entire staff did a great Job on my Jeep I really have no complaints keep up the good work guys.

The entire staff did a great Job on my Jeep I really have no complaints keep up the good work guys.

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Service is always great! Shorten this survey. Too many questions. This is where one can say it all. Lol Thanks!

Service is always great! Shorten this survey. Too many questions. This is where one can say it all. Lol Thanks!

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Valvolinr took very good care of my car. The service was excellent and efficient. Staff honestly described service, pricing, and ...

Valvolinr took very good care of my car. The service was excellent and efficient. Staff honestly described service, pricing, and other recommendations. My car has been running better since seeing a Valvoline service center. I'm very happy with Valvoline's services

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Service is quick and thorough. I don’t feel pressured regarding up selling. Shop is organized and clean. Safety is always used b ...

Service is quick and thorough. I don’t feel pressured regarding up selling. Shop is organized and clean. Safety is always used by all employees.

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Easy oil change,easy choice!

Easy oil change,easy choice!

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They did a great job!

They did a great job!

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Quick service. Good customer service. Safe for employees.

Quick service. Good customer service. Safe for employees.

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The price. It’s too expensive for an oil change. Dealerships don’t even charge that much.

The price. It’s too expensive for an oil change. Dealerships don’t even charge that much.

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Great service, fast service, knowledgeable staff

Great service, fast service, knowledgeable staff

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The experience was very fast and the guys that helped me out were awesome and friendly, felt like I was speaking to my friends

The experience was very fast and the guys that helped me out were awesome and friendly, felt like I was speaking to my friends

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It was good service nothing stood out fantastic about it

It was good service nothing stood out fantastic about it

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It was simple

It was simple

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Great service and the best staff. Very friendly and helpful.

Great service and the best staff. Very friendly and helpful.

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Great staff and service.

Great staff and service.

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Food service. Thank u

Food service. Thank u

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Very nice people and explained everything with my vehicle

Very nice people and explained everything with my vehicle

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just steep pricing... > $100 for ONLY an oil change.

just steep pricing... > $100 for ONLY an oil change.

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The attendant explained everything very clearly and even found legitimate savings for me. I learned new stuff about the maintena ...

The attendant explained everything very clearly and even found legitimate savings for me. I learned new stuff about the maintenance suggested and required by Kia. That is something the people at the Kia dealership have never tried to do. So thanks to the attendant, whose name I did not ask I am sorry to say.

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The lead employee who I had interaction with was knowledgeable about my car. He showed me my air filter from inside my car pulle ...

The lead employee who I had interaction with was knowledgeable about my car. He showed me my air filter from inside my car pulled it out from behind my glove box & I needed a new one. I replaced it. He's very confident & detailed person. Great attitude. Good employee to have.

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Very friendly and professional, staff is always great... i always come back to this location for a reason, they do a great job !

Very friendly and professional, staff is always great... i always come back to this location for a reason, they do a great job !

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It was fast, super convenient, and all the employee's were so very professional and friendly.

It was fast, super convenient, and all the employee's were so very professional and friendly.

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The main customer service agent, while nice, spoke very quickly and in "robot mode." He spoke so quickly and I misunderstood hi ...

The main customer service agent, while nice, spoke very quickly and in "robot mode." He spoke so quickly and I misunderstood his pricing (I thought he said a filter would be 15.99, but apparently he said 50.99 - big difference). I think he should slow down. Ask me how I'm doing, then tell me and ask me about other services. Note, I have been to this Valvoline before and I've had EXCELLENT, very personal service. This time, the service was very good, but not over-the-top good like I've had before.

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Dont care for all the up-sale services. Just want my oil changed.

Dont care for all the up-sale services. Just want my oil changed.

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Knowledge of vehicle, speed of service and value

Knowledge of vehicle, speed of service and value

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This was the most pleasant oil change I have ever had! It was fast and the employees were knowledgeable and friendly. I liked h ...

This was the most pleasant oil change I have ever had! It was fast and the employees were knowledgeable and friendly. I liked how they showed me my filters so I could decide if I wanted them changed. They also replaced my drain plug for free. In the past I had to set aside half a day to take my car to the dealer, that will change now that I know of this place

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Fast, Customer services and great product

Fast, Customer services and great product

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I usually come to this specific location everytime i need a oil change. But this time i was very impressed with the lady that he ...

I usually come to this specific location everytime i need a oil change. But this time i was very impressed with the lady that helped me. She was awsome. She explained everything clearly and looked like she liked.her job. She even gave my 2 kids crayons and lil coloring page.

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Thoroughness if service and quality of product.

Thoroughness if service and quality of product.

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Quick, trusted, knowledgeable service

Quick, trusted, knowledgeable service

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Chase , your assistant Manger was extremely knowledgeable and professional. Your fortunate to have him as an employee

Chase , your assistant Manger was extremely knowledgeable and professional. Your fortunate to have him as an employee

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Very helpful employees

Very helpful employees

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no reason

no reason

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Chase, Michael and the two other men on duty are awesome!! They were extremely polite, professional and very knowledgeable. I f ...

Chase, Michael and the two other men on duty are awesome!! They were extremely polite, professional and very knowledgeable. I felt very comfortable around them while they worked on my car and I felt like they went beyond standard to make sure my car (2013 Ford Fusion) was driving better than before I pulled in there.

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Great customer service let me know that the car ahead had a little problem but the wait will not be to much longer. Kept me in t ...

Great customer service let me know that the car ahead had a little problem but the wait will not be to much longer. Kept me in the loop I really appreciate the communication.

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They waited 5 minutes after their business hours to do my oil change. Best service ever.

They waited 5 minutes after their business hours to do my oil change. Best service ever.

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price keeps going up

price keeps going up

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I pulled in to the bay and was assisted right away, both the attendants that assisted were very professional and I did not feel ...

I pulled in to the bay and was assisted right away, both the attendants that assisted were very professional and I did not feel pressured at all to purchase any additional items, which I told my co-workers about.

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The manager explain everything in detail. Staff was very attentive clean neat and very courteous. Do not like taking my car to q ...

The manager explain everything in detail. Staff was very attentive clean neat and very courteous. Do not like taking my car to quick oil change places. But this manager and this particular oil change place has changed my mind and I will return for service at this location

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Went twice to the location and they didn’t have the transmission fluid in to service my Jeep had to come back

Went twice to the location and they didn’t have the transmission fluid in to service my Jeep had to come back

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My information is always consistent in the system. They do a great job with informing me of manufacturer recommendations without ...

My information is always consistent in the system. They do a great job with informing me of manufacturer recommendations without adding pressure. Coupons are always honored!

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Knowledgeable staff, quick and respectful service

Knowledgeable staff, quick and respectful service

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Every time I go, it’s the same thing. Consistency! They never fail to do a good job.

Every time I go, it’s the same thing. Consistency! They never fail to do a good job.

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You don’t have to get out of your car. I always recommend because it’s fast ad efficient. Every other place you have to wait f ...

You don’t have to get out of your car. I always recommend because it’s fast ad efficient. Every other place you have to wait forever and you have to get out of your car. Let’s face it after you’ve worked all day convenience is a plus. The price is a bit higher but it’s worth it!!

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Great service; friendly and helpful.

Great service; friendly and helpful.

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The employees who handled the care of my car spoke with intelligence. They were polite and were willing to go the extra mile to ...

The employees who handled the care of my car spoke with intelligence. They were polite and were willing to go the extra mile to help answer all my questions to the best of their ability. My mother in law went with me (her first valvoline experience) and she was impressed by the overall professionalism of the team. We love the service this company provides. Thank you very much!

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Fast service

Fast service

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It has been hard to find the time to get an oil change for my 2094 Jeep Grand Cherokee due to my work schedule, I researched pla ...

It has been hard to find the time to get an oil change for my 2094 Jeep Grand Cherokee due to my work schedule, I researched places near my home and came across this Valvoline location which showed high ratings. I’m always skeptical trying new places but the moment I arrived, which was near closing, I was treated with top-notch customer service! The team displayed outstanding customer service, extremely courteous, and professional! Particularly, I’d like to express my appreciation to Chase, who took the time to explain the services they offer, as well as his recommendations my vehicle needs.Kudos to him and his team! Thank you for being very professional, efficient, and providing great service! I’ll definitely recommend this location to my friends and family.

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I have been to this location many times. They all appear very competent, friendly and not pushy.

I have been to this location many times. They all appear very competent, friendly and not pushy.

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Excellent service center prompt and professional staff

Excellent service center prompt and professional staff

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Fast friendly Easy

Fast friendly Easy

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Customer service was great and the service was quick. What I don’t like about Valvoline in general is the price is much higher. ...

Customer service was great and the service was quick. What I don’t like about Valvoline in general is the price is much higher. I also notice that when I go to Valvoline for my oil changes I have to return several times for a top off. That is not the case at other places. Other places do not charge for a top off if your are within the miles but last time Valvoline in Yorba Linda charged me $5 at another location. This location in Upland has great service. I hope I won’t get charged a top off fee when I return in a month or so. We will see.

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The technicians were very professional and completed the oil change quickly. I will be back when I need to service my car again.

The technicians were very professional and completed the oil change quickly. I will be back when I need to service my car again.

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Time to do the oil change was excelent.

Time to do the oil change was excelent.

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Someone else pulled up and he was serviced before me

Someone else pulled up and he was serviced before me

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Customer service with all the techs was excellent. Work was performed quickly while I stayed in my vehicle. Definitely would rec ...

Customer service with all the techs was excellent. Work was performed quickly while I stayed in my vehicle. Definitely would recommend to others.

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Staff talked too fast, hard to understand. Tire pressure was not checked correctly, had to go to a tire center to have proper a ...

Staff talked too fast, hard to understand. Tire pressure was not checked correctly, had to go to a tire center to have proper amount put in.

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The staff were all very friendly and courteous. They completed the job quickly but I didn’t feel rushed.

The staff were all very friendly and courteous. They completed the job quickly but I didn’t feel rushed.

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Everyone at the location that I had visited was absolutely lovely. The store manager (I believe her name was Laura) and the staf ...

Everyone at the location that I had visited was absolutely lovely. The store manager (I believe her name was Laura) and the staff were just wonderful and made the experience extremely pleasant. I very much so dreaded and waited a bit too long to get my oil change - but knowing how quick and easy the whole process is makes me feel a lot better for next time. I even immediately recommended them to my family and friends.

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Don’t get me wrong here, the service was amazing in all facets as always, and I will continue to get my oil changes done here, b ...

Don’t get me wrong here, the service was amazing in all facets as always, and I will continue to get my oil changes done here, but I don’t think my feelings go from satisfied to highly satisfied, I feel like it’s the same thing.

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Everyone was attentive and professional

Everyone was attentive and professional

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Friendly and prompt staff; very professional and timely. Explained all options clearly and did not pressure.

Friendly and prompt staff; very professional and timely. Explained all options clearly and did not pressure.

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the guy was nice and he explained stuff to us and he didnt pressure me into buying anything, he just next time. which i plan on ...

the guy was nice and he explained stuff to us and he didnt pressure me into buying anything, he just next time. which i plan on doing

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Service was excellent. Team was prompt and friendly. Convenience was great as well.

Service was excellent. Team was prompt and friendly. Convenience was great as well.

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Staff is always friendly and goes above and beyond to explain why I would need certain things done to my car.

Staff is always friendly and goes above and beyond to explain why I would need certain things done to my car.

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Extremely friendly staff, super quick, and gave my daughter a coloring book while we waited on the car. She loved that!

Extremely friendly staff, super quick, and gave my daughter a coloring book while we waited on the car. She loved that!

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Approachable and friendly staff

Approachable and friendly staff

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Customer service and friendliness of staff are always spot on

Customer service and friendliness of staff are always spot on

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The crew was professional and courteous. They took care of a lamp replacement too!

The crew was professional and courteous. They took care of a lamp replacement too!

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Fast service.

Fast service.

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Fast Efficient Service

Fast Efficient Service

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Didn’t have all the parts I needed in stock

Didn’t have all the parts I needed in stock

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I was satisfied with the oil change but the price for a standard oil change is pricey, I understand the price of oil has gone up ...

I was satisfied with the oil change but the price for a standard oil change is pricey, I understand the price of oil has gone up but $73 for an oil change is pretty expensive.

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I had a groupon which was for another specific location. So, the Manager was gracious enough to give me a 15% discount and a fu ...

I had a groupon which was for another specific location. So, the Manager was gracious enough to give me a 15% discount and a further $5 off and explained everything to me before they did the oil change. Very transparent.

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Employees were very professional and helpful

Employees were very professional and helpful

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Customer service was excellent and products received were of quality expected.

Customer service was excellent and products received were of quality expected.

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Spoke to lori in the am asked her some questions and she answered all of them really well your station is a bit out of my way bu ...

Spoke to lori in the am asked her some questions and she answered all of them really well your station is a bit out of my way but because of her and the way she treated me over the phone I decided to make the trip and it was well worth it the guys working on my truck were super cool and took their time and answered all my questions and lori took care of all the paper work and letting me know of what services I should keep an eye on or that need to be done I really enjoyed being their felt weird staying in the truck but it was different and fast I actually love that idea for my daughters and wife no creepy shops so next oil change they will go and see for themselves you have my business and I'm sure my daughter and wife will like it also as long as their experience was like the one I had oh and I got their like at 610pm and i knew they closed at 7 but i never felt rushed thank you lori and crew

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Due to extensive wait time outside.. seem to have been understaffed and that particular time I believe it was around 9 a.m. on M ...

Due to extensive wait time outside.. seem to have been understaffed and that particular time I believe it was around 9 a.m. on Monday February 11th

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Price seemed a lot higher in spite of the addition of the air filter.

Price seemed a lot higher in spite of the addition of the air filter.

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Very friendly and professional service.

Very friendly and professional service.

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Friendly service. Workers seem like they enjoy doing their job. Quick and efficient.

Friendly service. Workers seem like they enjoy doing their job. Quick and efficient.

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Never experienced an oil change where I stayed in the car. The sales rep was very courteous and knowledgeable.

Never experienced an oil change where I stayed in the car. The sales rep was very courteous and knowledgeable.

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It was a very quick and friendly visit as always.

It was a very quick and friendly visit as always.

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Every time always get good and friendly service

Every time always get good and friendly service

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The visit was simple and easy and reasonable.

The visit was simple and easy and reasonable.

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We had just taken our vehicle into Valvoline in December for an oil change. We had to take it back now because of a faulty oil ...

We had just taken our vehicle into Valvoline in December for an oil change. We had to take it back now because of a faulty oil seal on the oil filter. It was seething oil. Wasn't ready to bring the truck back in. However we received an upgrade on wipers for free and a new oil seal for free, so we are satisfied.

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It was fast convenient because I had no time to do an oil change that takes long had to go in a trip

It was fast convenient because I had no time to do an oil change that takes long had to go in a trip

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Because of your EXCELLENT Customer Service! Your Staff is Amazing and should be commended. 😊👏

Because of your EXCELLENT Customer Service! Your Staff is Amazing and should be commended. 😊👏

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quick and efficient service

quick and efficient service

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Friendly and Quick...and the technician that took care of me was great I believe his name was Chase...Super nice...

Friendly and Quick...and the technician that took care of me was great I believe his name was Chase...Super nice...

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They explain step by step what you car needs.The staff are soo friendly

They explain step by step what you car needs.The staff are soo friendly

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was quoted an incorrect price on replacing light for license plate and was told that one of my rear lights needed replacing and ...

was quoted an incorrect price on replacing light for license plate and was told that one of my rear lights needed replacing and that they could do it only to find out they couldn't replace it.

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The work was quick and reliable.

The work was quick and reliable.

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always satisfied with my visits to valvoline. the staff is knowledgeable and very professional.

always satisfied with my visits to valvoline. the staff is knowledgeable and very professional.

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Staff was awesome!!

Staff was awesome!!

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Service was quick and thorough. No waiting.

Service was quick and thorough. No waiting.

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Very convenient and quick service.

Very convenient and quick service.

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Everyone works diligently to get the work done, staff is friendly and i love the convenience. I take my personal vehicles and m ...

Everyone works diligently to get the work done, staff is friendly and i love the convenience. I take my personal vehicles and my work vehicles there. I try to go when it's not busy and I never have a problem getting in and out in a very timely manner with no issues. My boss turned me on to this and tell everyone I know about it as well.

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Lori was amazing! Great service!

Lori was amazing! Great service!

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The gentleman who helped me was so professional and efficient!

The gentleman who helped me was so professional and efficient!

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It was good service at a fair price=satisfied. Highly satisfied would have required free coffee and donuts or dancing girls.

It was good service at a fair price=satisfied. Highly satisfied would have required free coffee and donuts or dancing girls.

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Staff is very friendly and professional. All services performed and suggested are throughly explained with no sales pressure. ...

Staff is very friendly and professional. All services performed and suggested are throughly explained with no sales pressure. I enjoy being able to remain in my car during the entire experience.

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I just had a bad experience at jiffy lube, the said they changed my fuel filter and had them change my transmission oil, Well no ...

I just had a bad experience at jiffy lube, the said they changed my fuel filter and had them change my transmission oil, Well no fuel filter changed and they stripped a bolt to my transmission pan so it started to leak, but at Valvoline I sat in the truck the whole time and was able to see everything they did. the best part the tech showed me the dip stick after I started the truck to show me the oil level was full. Will never go anywhere else for an oil change.

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The cost was extremely expensive compared to other oil change locations

The cost was extremely expensive compared to other oil change locations

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Very service oriented. Gave me the information I needed to make decisions. No pressure to buy additional items - totally my deci ...

Very service oriented. Gave me the information I needed to make decisions. No pressure to buy additional items - totally my decision.

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I have always had great experiences at this location. Every employee I have encountered is professional, nice, informative, and ...

I have always had great experiences at this location. Every employee I have encountered is professional, nice, informative, and not pushy. I am usually in and out pretty quickly as well.

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Very friendly staff.

Very friendly staff.

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It was a friendly in out experience.

It was a friendly in out experience.

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The associate who assisted me was great. I just wish I could have used one of the $19.99 coupons I had which is why I choose Val ...

The associate who assisted me was great. I just wish I could have used one of the $19.99 coupons I had which is why I choose Valvoline instead of pep boys. It was denied because it was for a specific locstion. I was also told Valvoline did not match local competitors, which was disappointing. As a result we paid twice as much as other local options which makes us much less likely to return in the future or recommend.

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As usual the service was courteous, professional, and expedient. Always a pleasure.

As usual the service was courteous, professional, and expedient. Always a pleasure.

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We always get friendly and efficient help that is why we return.

We always get friendly and efficient help that is why we return.

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Great service overall

Great service overall

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Great service fast and friendly didn't try to push items they suggested

Great service fast and friendly didn't try to push items they suggested

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The staff was great. Explained everything clearly and were very helpful.

The staff was great. Explained everything clearly and were very helpful.

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Very friendly staff. Not too pushy like I've witnessed in the past. Very professional and at the same time relatable.

Very friendly staff. Not too pushy like I've witnessed in the past. Very professional and at the same time relatable.

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I came for an oil change expecting to have to do other services. I did an additional service so I hope that they were honest wit ...

I came for an oil change expecting to have to do other services. I did an additional service so I hope that they were honest with me needing it. I need to get something fixed on my car but they referred me to a local mechanic. Hopefully you all is well and I do not have to go back to my old mechanic. I am putting my trust in Valvoline

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Everyone was attentive and considerate

Everyone was attentive and considerate

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Very nice, friendly, informative, efficient.

Very nice, friendly, informative, efficient.

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They were very friendlt,professional, and efficient. They even gave my kids coloring books during the wait which is a huge plus!

They were very friendlt,professional, and efficient. They even gave my kids coloring books during the wait which is a huge plus!

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I always use this Valvoline service center. This is the 1st time I had my tires rotated, I will continue to do this. The team ...

I always use this Valvoline service center. This is the 1st time I had my tires rotated, I will continue to do this. The team members are nice, polite and kept me informed. This is my go to spot for oil changes (and now tire rotations).

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They followed good protocols of making sure what was touched was checked and double checked, very thorough and effective qualit ...

They followed good protocols of making sure what was touched was checked and double checked, very thorough and effective quality control of services rendered, saving me any issue with service failure and the company returns on mistakes. Overall well done.

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Mainly I appreciated that the staff seemed like they were having a good time. Nice to see a healthy team. I have been using this ...

Mainly I appreciated that the staff seemed like they were having a good time. Nice to see a healthy team. I have been using this location since 2013 and have rarely had any issues so keep up the consistency!

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There is always something extra needed. I just want to be able to get an oil change and get out quickly.

There is always something extra needed. I just want to be able to get an oil change and get out quickly.

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I really appreciate the teamAtmosphere to getting the service accomplished! The attempt to get other services completed while yo ...

I really appreciate the teamAtmosphere to getting the service accomplished! The attempt to get other services completed while you’re there is appealing, buuuuuuuuuut don’t push for them to be done just state you have recommendations of recommended work!

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I like the customer service. It was really nice. The technicians were very knowledgable and didn't hassle me to buy another prod ...

I like the customer service. It was really nice. The technicians were very knowledgable and didn't hassle me to buy another product for my Equinox.

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Valvoline is always 100% professional. No attitudes at all. Top notch service. And it seems no matter what Valvoline I visit (an ...

Valvoline is always 100% professional. No attitudes at all. Top notch service. And it seems no matter what Valvoline I visit (any Southern California city) your staff are always nice folks that seem to love their jobs. Very Service oriented. It's a good feeling when you get good Service in a world that REALLY LACKS SERVICE. Thanks for your Service.

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I've been coming here for oil changes for 3 years now. I always get professional, courteous service in a timely manner.

I've been coming here for oil changes for 3 years now. I always get professional, courteous service in a timely manner.

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All employees where nice and friendly and seems liked they liked to be there working

All employees where nice and friendly and seems liked they liked to be there working

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The people working on my car were friendly. They did not make me feel like they were trying to make a lot of money off of me.

The people working on my car were friendly. They did not make me feel like they were trying to make a lot of money off of me.

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Employees are always friendly. Come here all the time for my oil change. It's always quick and easy

Employees are always friendly. Come here all the time for my oil change. It's always quick and easy

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it is super fast, which makes me wonder about other places. They ask you if you want certain things done, they are super nice an ...

it is super fast, which makes me wonder about other places. They ask you if you want certain things done, they are super nice and it's super easy.

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Your a service base operation. Your employees take their duties seriously. Professional service is what i received. Thanks

Your a service base operation. Your employees take their duties seriously. Professional service is what i received. Thanks

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Prices keep going up

Prices keep going up

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Over pricedCould have paid $20-$25 less anywhere elseWas quoted a price that was $15 less then what I paid

Over pricedCould have paid $20-$25 less anywhere elseWas quoted a price that was $15 less then what I paid

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Because the speed of service.

Because the speed of service.

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Customer service

Customer service

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hELLO,'First of all I love that you have women working in your stations. Its refreshing to see that women are being afforded the ...

hELLO,'First of all I love that you have women working in your stations. Its refreshing to see that women are being afforded the same opportunities as men in a industry that is mostly men. Kudos! Awesome and fast service. I will never use another service. Let the coupons rain in my inbox. Thank you!

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Everything was good, except they asked what I would like my tire pressure. I told them to set it to the tire label recommendatio ...

Everything was good, except they asked what I would like my tire pressure. I told them to set it to the tire label recommendation. When the service was completed, they didn’t even touch the tires. Not a big deal, it was overlooked

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The lady that helped me was very friendly and wasn’t pushy when asking if I wanted to replace a battery or windshield wipers. I ...

The lady that helped me was very friendly and wasn’t pushy when asking if I wanted to replace a battery or windshield wipers. I normally get guys that are a bit pushy and feel uncomfortable, but she made the experience very comfortable. I wish I had gotten her name, but she works at the one off Grove and Foothill in Upland,CA.

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It was completed fast and appeared to be done correctly

It was completed fast and appeared to be done correctly

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Services we completed fast. Staff was friendly.

Services we completed fast. Staff was friendly.

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They did what I asked for promptly and in a friendly manner.

They did what I asked for promptly and in a friendly manner.

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i enjoy coming to Valvoline Instant Oil Change, my favorite part is the Drive Thru where i don’t need to get out and if you have ...

i enjoy coming to Valvoline Instant Oil Change, my favorite part is the Drive Thru where i don’t need to get out and if you have kids you know how hard that can be. Each and every single time i go to Valvoline the staff is friendly and courteous, though one thing they only have 2 bays and depending on the time you go, you may have to wait until one car is done.

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I was satisfied with my visit.

I was satisfied with my visit.

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The price was triple the price at the dealership and when I told the manager helping me, he said “well you get it done now” REAL ...

The price was triple the price at the dealership and when I told the manager helping me, he said “well you get it done now” REALLY!

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Great service and no waiting at all. Thank u so much for the service

Great service and no waiting at all. Thank u so much for the service

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Very professional and friendly staff. Always kept me informed as far as wait times and what was going to happen next. Also, bein ...

Very professional and friendly staff. Always kept me informed as far as wait times and what was going to happen next. Also, being that I had to wait for the car in front of me to finish up (I think his name was Michael) went ahead and started inspecting my car and changed my tail light. My wait time didn’t even seem very long which was much appreciated!

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The lady, whose name I do not remember (she was originally from Kentucky) was very courteous. The fellows who did the rest of th ...

The lady, whose name I do not remember (she was originally from Kentucky) was very courteous. The fellows who did the rest of the work were quick & efficient.

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The service was great friendly and very nice

The service was great friendly and very nice

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It was the overall customer service from the assistant manager and how she managed the 2 vehicles in the bays at the same time. ...

It was the overall customer service from the assistant manager and how she managed the 2 vehicles in the bays at the same time. Her clear and concise communication was appreciated and commendable. She even reminded the service tech to use his safety glasses in a professional yet authoritative manner.

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It seemed a little pricey compared to other shop I have used in the past. That place used the proper oil in my truck and iI didn ...

It seemed a little pricey compared to other shop I have used in the past. That place used the proper oil in my truck and iI didn't have to compromise on what iI wanted done.

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fast service and was told honestly that my fuel filter looked good and did not require a change

fast service and was told honestly that my fuel filter looked good and did not require a change

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Fast and reasonable priced service

Fast and reasonable priced service

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Not really the staffs fault I don't think. The customer in front of me was extremely slow in paying and moving on as 3 customers ...

Not really the staffs fault I don't think. The customer in front of me was extremely slow in paying and moving on as 3 customers on the lane next to me were finished before I was.

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Everyone was very friendly, knowledgeable and quick

Everyone was very friendly, knowledgeable and quick

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Everything was great. I feel it was a bit over priced.

Everything was great. I feel it was a bit over priced.

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I have been using Valvoline for years. I trust them to be professional and do an outstanding job.

I have been using Valvoline for years. I trust them to be professional and do an outstanding job.

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Service prompt and efficient

Service prompt and efficient

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This trip was fast

This trip was fast

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Consistently superior service and the best customer service

Consistently superior service and the best customer service

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The first time I went there I met Lori she made me feel comfortable about this place and liked the service she provided I will d ...

The first time I went there I met Lori she made me feel comfortable about this place and liked the service she provided I will definitely stay with this location

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IT WAS FAST AND EASY

IT WAS FAST AND EASY

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Very nice quick well informed

Very nice quick well informed

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quick and painless. Not having to get out of the vehicle is a bonus since my son was with me and napping.

quick and painless. Not having to get out of the vehicle is a bonus since my son was with me and napping.

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I drove 2500 miles after having my oil changed and truck inspected in Florida and within a few weeks of arriving in Rancho Cucam ...

I drove 2500 miles after having my oil changed and truck inspected in Florida and within a few weeks of arriving in Rancho Cucamonga, CA was extremely happy to have my oil Toped Off and truck inspected again for under ten bucks. Thanks!

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Vanessa and Michael were very nice and courteous and a pleasure to be around. They knew the work that needed to be done. explain ...

Vanessa and Michael were very nice and courteous and a pleasure to be around. They knew the work that needed to be done. explained and showed me . They were very polite and friendly. The work that needed to be done was prompt but done correctly! Highly Satisfied and will be back!

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The staff, especially the manager, was very genuine and courteous. A lot of places run through some lines that they say 1,000 ti ...

The staff, especially the manager, was very genuine and courteous. A lot of places run through some lines that they say 1,000 times a day. I feel like the manager talked to me like she was genuinely engaged with me and not just going through the motions. On top of that, I thought the service was very efficient, and professional.I cam here once about 6 months ago and had a similar experience. This time, I went out of my way to come back here and they did not disappoint

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Customer service was excellent!

Customer service was excellent!

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Customer service was good but pricing is definitely on the higher side

Customer service was good but pricing is definitely on the higher side

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My experience with Valvoline was delightful and i did not have a bad experience with my first visit

My experience with Valvoline was delightful and i did not have a bad experience with my first visit

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The service rep took the time to explain the service and the service tech took the time to reset the service light on the vehicl ...

The service rep took the time to explain the service and the service tech took the time to reset the service light on the vehicle

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Service was quick, easy, and convenient. Will return to get remaining fluids changed and upon other oil changes in the future.

Service was quick, easy, and convenient. Will return to get remaining fluids changed and upon other oil changes in the future.

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I am not very sure if I caught his name correctly but I believe his name was Michael, he was very nice, very professional. He as ...

I am not very sure if I caught his name correctly but I believe his name was Michael, he was very nice, very professional. He asked me for permission before he did anything inside my car (scan my VIN, place the sticker on my windshield) he did not make me feel awkward when I did not understand something he was explaining which he explained again so I understood. Over all it was a great experience.

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Friendly employees and quick and easy process.

Friendly employees and quick and easy process.

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I have used Valvoline instant oil change for years it was the friendliest nicest store I’ve ever been to

I have used Valvoline instant oil change for years it was the friendliest nicest store I’ve ever been to

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My son's and I were greeted by every employee at this location. They brought coloring books and crayons which my son's loved , ...

My son's and I were greeted by every employee at this location. They brought coloring books and crayons which my son's loved , keeping them entertained while we waited. Service was excellent, very informative and while they let me know what service was recommended for my truck. I did not feel like they were forcing any extra sales. Because of this and how they all acknowledged my son's I will be back!

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Great staff. Great service. Efficient. Quick and easy.

Great staff. Great service. Efficient. Quick and easy.

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I asked them to check my transmission fluid. they did, and told me to change it out would be $150.00.I took it to another mecha ...

I asked them to check my transmission fluid. they did, and told me to change it out would be $150.00.I took it to another mechanic who checked it and was told it did not need to be changed; that it had been changed not too long ago.I don't appreciate being told I needed something that clearly was Not Needed.I won't be returning.

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Can you please email me all my receipts for this year for some reason I’m not getting the email receipts Eric.gray@unisys.com

Can you please email me all my receipts for this year for some reason I’m not getting the email receipts Eric.gray@unisys.com

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fast and accurate

fast and accurate

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Oil change was very quick with knowledgeable staff who went the extra mile with customer service.

Oil change was very quick with knowledgeable staff who went the extra mile with customer service.

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always nice and friendly treated as my business was valued

always nice and friendly treated as my business was valued

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Not having to get out of my car and wait a long. I loved the drive up quick service. The workers were very friendly and helpful. ...

Not having to get out of my car and wait a long. I loved the drive up quick service. The workers were very friendly and helpful. I would recommend coming here for an awesome experience

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Courteous staff, quick service, no up-sell pressure. They answered all my questions.

Courteous staff, quick service, no up-sell pressure. They answered all my questions.

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The staff was courteous and friendly...very likeable.

The staff was courteous and friendly...very likeable.

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Previous change loose filter caused small oil leak resulting in a replacement at an additional expence

Previous change loose filter caused small oil leak resulting in a replacement at an additional expence

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Professional staff: Quick service:Went out of her way to answer a question specific to my make and model of auto

Professional staff: Quick service:Went out of her way to answer a question specific to my make and model of auto

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The people, especially the manager, are friendly and competent. They make me want to get my oil changed at Valvoline. It’s hard ...

The people, especially the manager, are friendly and competent. They make me want to get my oil changed at Valvoline. It’s hard to get better than that!

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Friendly and fast

Friendly and fast

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I have a great experience Every time I go there. This is why I am a very happy returning customer that does refer other people t ...

I have a great experience Every time I go there. This is why I am a very happy returning customer that does refer other people to your location. They are so very nice all the time and also so informative and knowledgeable with what my car needs. I trust them. I am a very happy satisfied customer. Thankyou for the great service again!!!

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Quick service, friendly attitude

Quick service, friendly attitude

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Friendly staff

Friendly staff

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Because I watch the guy working I was ok m car I've no problems

Because I watch the guy working I was ok m car I've no problems

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The only thing I can think of is that the price seemed a bit steep for the oil change. Other than that no complaints

The only thing I can think of is that the price seemed a bit steep for the oil change. Other than that no complaints

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Just plain good customer service, good communication,

Just plain good customer service, good communication,

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The workers were very nice and explained everything they did and what might be needed in the future.

The workers were very nice and explained everything they did and what might be needed in the future.

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The service was polite and respectful. Never felt pressured to pay for other services.

The service was polite and respectful. Never felt pressured to pay for other services.

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No comment

No comment

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No hassle, the associates were very helpful and never pressured you into other services. I will use Valvoline from now on!

No hassle, the associates were very helpful and never pressured you into other services. I will use Valvoline from now on!

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Courtesy in getting the job done

Courtesy in getting the job done

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Satisfied is a good rating in my book. To rate something Highly Satisfied would require service way above and beyond what was ad ...

Satisfied is a good rating in my book. To rate something Highly Satisfied would require service way above and beyond what was advertised.

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The wait outside was much longer then told when I arrived and price was too high. I don’t mind paying more if I save time, but t ...

The wait outside was much longer then told when I arrived and price was too high. I don’t mind paying more if I save time, but that did not happen, nor did anyone come back to explain the wait.

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Lori and Vanessa are always friendly and quick to answer all my questions

Lori and Vanessa are always friendly and quick to answer all my questions

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The price of the oil change doesn't reflect the retail price of the oil at any store, online or in person. The charge for the se ...

The price of the oil change doesn't reflect the retail price of the oil at any store, online or in person. The charge for the service was high.

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My customer service person was Chase Cervantes and he was amazing and kind and I'm very happy with my service. I will continue t ...

My customer service person was Chase Cervantes and he was amazing and kind and I'm very happy with my service. I will continue to come back.

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Customer service exceptional

Customer service exceptional

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Worker made sure I was next to receive service instead of another car since I arrived first. Appreciate the concern, respect an ...

Worker made sure I was next to receive service instead of another car since I arrived first. Appreciate the concern, respect and professionalism.

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Service was quick, staff was friendly and courteous. Lori was amazing in explaining all of my car’s other recommended car servic ...

Service was quick, staff was friendly and courteous. Lori was amazing in explaining all of my car’s other recommended car services as well.

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AWESOME ...QUICK, TO THE POINT WITH ALL THE FACTS, DIDNT VE TO WAIT ALL DAY FOR MY CAR TO BE SERVICED, ACTUALLY GOT UP-FRONT VIE ...

AWESOME ...QUICK, TO THE POINT WITH ALL THE FACTS, DIDNT VE TO WAIT ALL DAY FOR MY CAR TO BE SERVICED, ACTUALLY GOT UP-FRONT VIEW OF WHAT IS EXACTLY GOING ON AS IT WAS HAPPENING, NO GUESSING OR CONFUSION OR WAITING IN LINE FOR SOMEONE TO ASSIST YOU...GRT EXPERIENCE...

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Service was not as fast as I would like it to be.

Service was not as fast as I would like it to be.

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everyone was nice and was knowledgable

everyone was nice and was knowledgable

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2nd time coming, my husband and his father uses the same place and we have always been satisfied

2nd time coming, my husband and his father uses the same place and we have always been satisfied

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The lady that helped me seemed very knowledgeable and professional. The reason I had to wait was because I got there before it o ...

The lady that helped me seemed very knowledgeable and professional. The reason I had to wait was because I got there before it opened to be 1st in line

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Just a great experience. Over the years I have switched fro dealer Vavoline and Jiffy Lube, think I will stay with Vavoline

Just a great experience. Over the years I have switched fro dealer Vavoline and Jiffy Lube, think I will stay with Vavoline

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no wait time, which may have been due to the time I went, friendly staff, clean facility

no wait time, which may have been due to the time I went, friendly staff, clean facility

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Nice people who clearly care about your car. I love that you keep track of the car the car so we can check in with updates.

Nice people who clearly care about your car. I love that you keep track of the car the car so we can check in with updates.

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Although I had to wait more than 15 minutes, I was okay with it because it was a Saturday and anticipated a wait. Once I got int ...

Although I had to wait more than 15 minutes, I was okay with it because it was a Saturday and anticipated a wait. Once I got into the service area, the staff members were efficient. I had never used a Valvoline Instant Oil Change, but will again. It was an easy way for me to get the service done and not have to wait a long time or leave my car.

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Very quick and efficient

Very quick and efficient

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I drove in 5 mins before closing. I did not see the sign that they where closing at 4pm on Labor Day. I took me in and provided ...

I drove in 5 mins before closing. I did not see the sign that they where closing at 4pm on Labor Day. I took me in and provided excellent service. I did not feel rushed. No one was in a hurry to finish up for the day. I got my standard full service.

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Quick and easy. staff was friendly and knowledgable.

Quick and easy. staff was friendly and knowledgable.

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This location has a friendly, professional staff, and I feel welcome here, and confident in the work that they perform.

This location has a friendly, professional staff, and I feel welcome here, and confident in the work that they perform.

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I come there almost all the time to get my oil changes and to keep the maintains up on my car. the people are always very friend ...

I come there almost all the time to get my oil changes and to keep the maintains up on my car. the people are always very friendly and professional. They make sure my car has fluids in it. I am very happy with the service I get.

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Vanessa the manager was awesome! She explained everything, answered my questions and was very professional while being very frie ...

Vanessa the manager was awesome! She explained everything, answered my questions and was very professional while being very friendly.

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I was received by Vanessa who was very courteous, and being a first time customer, she was very patient in answering my concerns ...

I was received by Vanessa who was very courteous, and being a first time customer, she was very patient in answering my concerns regarding the service and procedures to be performed on my Mecedes E350. I feel the switch from Dealer to Valvoline is well worth it and will continue to patronize this establishment with my other vehicles. Thanks Vanessa and crew for a wonderful first time experience. Until Next Time!

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The service was great and I was taken care of quickly. Also questions I had were answered immediately without hesitation.

The service was great and I was taken care of quickly. Also questions I had were answered immediately without hesitation.

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I love coming to this Valvoline in Upland. Customer Service is always on point. Quick and easy

I love coming to this Valvoline in Upland. Customer Service is always on point. Quick and easy

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Always quick courteous service every time I come in. Very friendly staff.

Always quick courteous service every time I come in. Very friendly staff.

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All was good. Especially liked “no pressure “ sales. I was informed of any needed repairs in the near future.

All was good. Especially liked “no pressure “ sales. I was informed of any needed repairs in the near future.

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Chase and Tyler were customer friendly and like how they completely checked my car. I been to other change oil places and I don' ...

Chase and Tyler were customer friendly and like how they completely checked my car. I been to other change oil places and I don't see them check my car as thoroughly as Valvoline. Keep up the good work!

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fast service

fast service

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The techs were very professional.

The techs were very professional.

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Vanessa the manager was very informative about my car and recommended only necessary stuff that needed to be done on that visit. ...

Vanessa the manager was very informative about my car and recommended only necessary stuff that needed to be done on that visit. She also printed out a paper of things that I needed to keep an eye on and that I could come back and get them taken care of here when I was ready. All the staff was super friendly and very efficient!

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Fast good products

Fast good products

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Too pushy sales rep, I asked for reg oil, he was insistant on synthetic. If I wasn't in a hurry I would have gone to JifyLube ac ...

Too pushy sales rep, I asked for reg oil, he was insistant on synthetic. If I wasn't in a hurry I would have gone to JifyLube across the street.

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They were professional and very friendly with quick service

They were professional and very friendly with quick service

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The staff as prompt, polite, and experienced. They were clear when explaining what was going to happen, my options, and any addi ...

The staff as prompt, polite, and experienced. They were clear when explaining what was going to happen, my options, and any additional services I needed.

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Good service

Good service

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I never have any problems when I come to location to get an oil change.

I never have any problems when I come to location to get an oil change.

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Everyone is very helpful and feel good that car was in good hand.

Everyone is very helpful and feel good that car was in good hand.

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Quick no prombles

Quick no prombles

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Great service overall , service rep did tell me about coupons available for me .

Great service overall , service rep did tell me about coupons available for me .

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Everyone was great!

Everyone was great!

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It was quick and easy.

It was quick and easy.

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Quick fast service

Quick fast service

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Look for the green stem valve on the tires as they are filled with nitrogen. The technicians can't be mixing regular air with n ...

Look for the green stem valve on the tires as they are filled with nitrogen. The technicians can't be mixing regular air with nitrogen.

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The team was very efficient and explained everything before or while they were doing it.

The team was very efficient and explained everything before or while they were doing it.

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Best company with best oil quality with perfect customer support &satisfiction

Best company with best oil quality with perfect customer support &satisfiction

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The team at the location I go to are pretty well rounded and their customer service is wonderful. I had to wait a longer time bu ...

The team at the location I go to are pretty well rounded and their customer service is wonderful. I had to wait a longer time but only because the customer in front of me was having some issues and didn’t want to leave the bay

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I was in and out!

I was in and out!

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The technician started one of the services I was having done while I was waiting, before pulling into the service area.

The technician started one of the services I was having done while I was waiting, before pulling into the service area.

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I was so extremely happy with my service at Valvoline. I loved being able to stay in my car during the oil change. It made me fe ...

I was so extremely happy with my service at Valvoline. I loved being able to stay in my car during the oil change. It made me feel more safe. I also loved the staff. They let me know everything that was going on and told me exactly what I needed. I’ve been to other places to get my oil changed and Valvoline in Rancho on Foothill and Grove was the best experience I’ve ever had.

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Staff was friendly and courteous the service was completed in a timely manner.

Staff was friendly and courteous the service was completed in a timely manner.

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The staff is very kind and knowledgeable they don’t pressure you to buy anything and the car service is great I never experience ...

The staff is very kind and knowledgeable they don’t pressure you to buy anything and the car service is great I never experience problems after I do an oil change.

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The Technicians were kind polite and efficient!As always tell them thanks!

The Technicians were kind polite and efficient!As always tell them thanks!

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Good fast service. Friendly staff.

Good fast service. Friendly staff.

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the service was fast and they were knowledgeable

the service was fast and they were knowledgeable

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Too much pressure to change battery and headlight. Went for battery, but they started the next car before first finishing with m ...

Too much pressure to change battery and headlight. Went for battery, but they started the next car before first finishing with me.

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Very happy with all aspects of visit. Will be back again. Lady who walked me thru process was excellent!

Very happy with all aspects of visit. Will be back again. Lady who walked me thru process was excellent!

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The workers were really nice, they got my oil change done quick which I can appreciate. They also have really good attitudes for ...

The workers were really nice, they got my oil change done quick which I can appreciate. They also have really good attitudes for working in the heat.

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Good professional, efficient service!

Good professional, efficient service!

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Omg! It was a hot day and I get it we wait till they are done with the customer. I was impressed on promptly I was greeted and o ...

Omg! It was a hot day and I get it we wait till they are done with the customer. I was impressed on promptly I was greeted and observing the great service they offered to the customer before me. They checked your lights, ran a quick diagnostic test with no pressure. I was very pleased! I realize there is a Valvoline car place in Rancho, but I will continue to go out my way for their great service. Good job Valvoline!!! Love their shirts too!!!!

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It is simply that they could not figure out how to reset the computer on my car using the odometer button.

It is simply that they could not figure out how to reset the computer on my car using the odometer button.

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Knowledgeable customer service representatives, with fast and friendly service.

Knowledgeable customer service representatives, with fast and friendly service.

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Not knowing the price beforehand I was surprised how expensive it was. I felt rushed before anyone explained the process. I pref ...

Not knowing the price beforehand I was surprised how expensive it was. I felt rushed before anyone explained the process. I prefer Jiffy Lubes price and free top off of oil and other fluids promo. Sorry, only a free oil change coupon would bring me back.

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Excellent customer service as always!

Excellent customer service as always!

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Quick courteous service

Quick courteous service

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I was offered a bottle of cold water while I waited in my car (it was a very hot day)! That was so nice! The attendant was swe ...

I was offered a bottle of cold water while I waited in my car (it was a very hot day)! That was so nice! The attendant was sweating profusely but continued to be efficient and courteous. The service was done on a timely basis. I wanted to hurry, so I asked not to have the brake/head/tail light safety check and no one argued with me! I really appreciated that!

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Everyone is always friendly and fast

Everyone is always friendly and fast

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THE STAFF COMMUNICATED VERY CLEARLY WITH ME AND EACH OTHER

THE STAFF COMMUNICATED VERY CLEARLY WITH ME AND EACH OTHER

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The staff was very professional, courtesy and knowledgeable. Very good experience.

The staff was very professional, courtesy and knowledgeable. Very good experience.

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Courtesy and good customer service.

Courtesy and good customer service.

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The representatives were fast, professional, and informative.

The representatives were fast, professional, and informative.

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Very friendly and professional staff and quick service

Very friendly and professional staff and quick service

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Everyone is always super nice and seems very knowledgeable!

Everyone is always super nice and seems very knowledgeable!

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Quick and percise service no hassle

Quick and percise service no hassle

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Always take my car here for oil changes. Needed to replace a headlight. The job was done professionally and in a timely mann ...

Always take my car here for oil changes. Needed to replace a headlight. The job was done professionally and in a timely manner. Previously taken to another shop about a year ago for the other headlight and was charged more than double and the repair took significantly more time.

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Polite and professional service 👍

Polite and professional service 👍

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Not pressured into buying more products. Friendly staff

Not pressured into buying more products. Friendly staff

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I have never had any problems there

I have never had any problems there

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The staff was real polite & friendly Lori, Chase & especially that guy Jahad he’s awesome 😎

The staff was real polite & friendly Lori, Chase & especially that guy Jahad he’s awesome 😎

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Early Sunday morning service. I'm Jewish and don't buy anything on Saturdays so this worked out great.

Early Sunday morning service. I'm Jewish and don't buy anything on Saturdays so this worked out great.

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I didn’t really understand the difference between the oils and where I usually go to get a oil change they usually rotate my tir ...

I didn’t really understand the difference between the oils and where I usually go to get a oil change they usually rotate my tires for free

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Quick professional courteous staff.

Quick professional courteous staff.

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great service and quick!

great service and quick!

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There is no pressure or unnecessary maintenance. The staff will point it out, but they assure you that the problem is not an imm ...

There is no pressure or unnecessary maintenance. The staff will point it out, but they assure you that the problem is not an immediate threat to your car. Just something to consider.

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My cabin air filter was not checked neither were my windshield wipers. All my others visits they would check.

My cabin air filter was not checked neither were my windshield wipers. All my others visits they would check.

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The staff at the upland location is always friendly and helpful. I feel safe and never pressured.

The staff at the upland location is always friendly and helpful. I feel safe and never pressured.

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I was in then out. That’s why I pay someone else to change my oil, and not do it myself. Plus they check and top off everything ...

I was in then out. That’s why I pay someone else to change my oil, and not do it myself. Plus they check and top off everything else.

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There was no wait, staff was very friendly, service was fast and efficient. Had my 2 kids with and it’s especially nice to not h ...

There was no wait, staff was very friendly, service was fast and efficient. Had my 2 kids with and it’s especially nice to not have to unload them and sit in a waiting room.

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Vanessa the manager was very helpful. Also explain everything so I was able to understand. Recommended things that needed to be ...

Vanessa the manager was very helpful. Also explain everything so I was able to understand. Recommended things that needed to be changed ( no pressure) also referred a mechanic ( valvoline ) was my 1st time there and everyone was very kind . Overall visit was very good and I’ll be returning.

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Customer Service is great and efficient

Customer Service is great and efficient

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I like how professional the staff was and courteous. Seems very knowledgeable, and the bonus was I could stay inside the car an ...

I like how professional the staff was and courteous. Seems very knowledgeable, and the bonus was I could stay inside the car and actually see work being performed. Didn't have to spend an hour for service.

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Friendly staff, quick visit.

Friendly staff, quick visit.

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Staff was extremely professional and pleasant. No pressure to add additional parts or services. I’ll be back.

Staff was extremely professional and pleasant. No pressure to add additional parts or services. I’ll be back.

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Employees are friendly and professional and demonstrate knowledge about their job.

Employees are friendly and professional and demonstrate knowledge about their job.

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Friendly fast and active.

Friendly fast and active.

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I got greeted as soon as they saw me I had to wait but it was quick and the oil change didn’t take too long as well and she was ...

I got greeted as soon as they saw me I had to wait but it was quick and the oil change didn’t take too long as well and she was very informative!

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Very quick and very professional..price a little highbury worth the value.

Very quick and very professional..price a little highbury worth the value.

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Person who assisted is always knowledgeable and friendly making the visit a breeze.

Person who assisted is always knowledgeable and friendly making the visit a breeze.

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Mainly the price.. I realize synthetic is expensive but your price is higher than the Chevy Dealerships...

Mainly the price.. I realize synthetic is expensive but your price is higher than the Chevy Dealerships...

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Hi, I was completely satisfied with the service received. The employees were extremely fast and friendly. It's just that it cost ...

Hi, I was completely satisfied with the service received. The employees were extremely fast and friendly. It's just that it cost a lot more than what I'm used to. I'm new to the area and was looking for a place to get a quick oil change. This site was about $30-$40 more for the same type of oil and service versus what I'm used to in my old area. So the service was great, the price was not. Thanks.

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Service staff knows the job well.

Service staff knows the job well.

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Professional checking an back checking very respectable

Professional checking an back checking very respectable

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Short waits and quick service

Short waits and quick service

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Good job

Good job

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The attention they give to other areas of the vehicle. The efficiency they use to complete the task. The communication with the ...

The attention they give to other areas of the vehicle. The efficiency they use to complete the task. The communication with the customer to explain what is needed and with each other to maintain safety above and below the bay. They were friendly and effective in keeping the visit short.

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Inexperienced technicians

Inexperienced technicians

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All around great service. Very convenient.

All around great service. Very convenient.

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The car I took in was not mine, but belongs to my sister. The staff as usual did a great job in explaining what they could and c ...

The car I took in was not mine, but belongs to my sister. The staff as usual did a great job in explaining what they could and could not provide for this car. It is a Mercedes and I know it is a little more difficult to change out items than most American made cars.

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It was quick and cheaper than going to the dealer.

It was quick and cheaper than going to the dealer.

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This was my first visit to a Valvoline Station. Just moved into the area recently and was not sure where to go. My surprise as ...

This was my first visit to a Valvoline Station. Just moved into the area recently and was not sure where to go. My surprise as to the people working there being very professional and letting me know what was happening while I waited in my car while they did there thing. Price was great also. Will be back to this facility. Have two other vehicles and I feel I can trust this place while we stay / live in Rancho Cucamonga.

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I feel I can trust Valvoline and I think my car is in better condition since I started taking it to Valvoline instead of my deal ...

I feel I can trust Valvoline and I think my car is in better condition since I started taking it to Valvoline instead of my dealer for oil changes and maintenance. The people who work at Valvoline, especially Lori, have made me a customer for life. So many businesses are happy to take your money and just don't care, but I feel like Valvoline and its employees actually care about the customers and I appreciate that.

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I always go to the same Valvoline location in Upland, California. The staff is amazingly helpful and provide great customer ser ...

I always go to the same Valvoline location in Upland, California. The staff is amazingly helpful and provide great customer service. I literally said to myself when I left, "I love this place". Rarely does that happen when you leave an "auto repair" facility.

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My first time using this type of service and wasn't sure what to expect. I was greeted with smiles, friendliness, and profession ...

My first time using this type of service and wasn't sure what to expect. I was greeted with smiles, friendliness, and professionalism. The techs explained everything very well, didn't pressure me to buy additional services, and had me out of there in just under 15 minutes. Excellent service and pretty good coupons too!

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Lori is awesome!

Lori is awesome!

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It was near quitting time, I was treated as courteous as ever. Lady in charge is clear, composed, knowledgeable.

It was near quitting time, I was treated as courteous as ever. Lady in charge is clear, composed, knowledgeable.

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They were very clear and knowledgeable when answering my questions and explaining what they were doing.

They were very clear and knowledgeable when answering my questions and explaining what they were doing.

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Significant Price difference from last oil change but different city in Hemet because there it was lower for conventional oil ch ...

Significant Price difference from last oil change but different city in Hemet because there it was lower for conventional oil change. The extra coupon at the end makes a difference at the end.

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over all mostly friendly? they were quick but kind of pushy and rushed me out... there was nobody behind me though... didn't as ...

over all mostly friendly? they were quick but kind of pushy and rushed me out... there was nobody behind me though... didn't ask about my wiper blades or air cleaner, both which need replaced, that's ok I can do it myself.had to ask them to check my tire pressure... good, but not great service for the high cost 45. ? wow...

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Quick process. Fair pricing, Professional staff, Clean bays.

Quick process. Fair pricing, Professional staff, Clean bays.

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After watching the employees try to change a taillight I was a little leary about having them change my oil. But they did and so ...

After watching the employees try to change a taillight I was a little leary about having them change my oil. But they did and so far so good.

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I have been taking my car to this location for ten years s. Always satisfied. Now we can stay in our car while in service rath ...

I have been taking my car to this location for ten years s. Always satisfied. Now we can stay in our car while in service rather than go in a waiting room. You can see what’s going on

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Good, quick service. I wasn't greeted right away but once I pulled in the service was good.

Good, quick service. I wasn't greeted right away but once I pulled in the service was good.

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I have previous experience with another location and the service at this location was equivalent. Excellent!

I have previous experience with another location and the service at this location was equivalent. Excellent!

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In checking the lights on the car, my rear light on the drivers side is out and has been out for a week or so. The attendant whi ...

In checking the lights on the car, my rear light on the drivers side is out and has been out for a week or so. The attendant while very nice, had me do the check but did not mention to me that my light was out. Secondly, $45 dollars for an oil change is a bit high. I used regular conventional 5/20 oil. I noticed on my receipt the recommended services list. On the list was rotate my tires. A week ago I bought 4 brand new tires and had them installed by Americas Tire. This shows me the recommended services was generic and not specifically for me. Which allows me to believe what other services are being recommended that are not needed.

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The staff was very friendly, polite and professional. I had an enjoyable experience.

The staff was very friendly, polite and professional. I had an enjoyable experience.

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Overpriced

Overpriced

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The manager Vanessa at the Upland, CA Valvoline was AWESOME! Very knowledgeable and courtesy. I will definitely go back gor more ...

The manager Vanessa at the Upland, CA Valvoline was AWESOME! Very knowledgeable and courtesy. I will definitely go back gor more services!

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I always visit the same location. I always feel comfortable there and like the fact that every time I go there a woman is the on ...

I always visit the same location. I always feel comfortable there and like the fact that every time I go there a woman is the one servicing me.

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The tech wash honest, fast and knowledgeable.

The tech wash honest, fast and knowledgeable.

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Excellent staff and friendly

Excellent staff and friendly

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Very fast and professional service, everything was explained and all my questions were answered. I've never been before so it wa ...

Very fast and professional service, everything was explained and all my questions were answered. I've never been before so it was a great surprise how fast and easy it was to have the oil changed, and Lori was awesome!

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I love that they are quick and do not pressure me. They let me know what they recommend but do not pressure me to do anything.

I love that they are quick and do not pressure me. They let me know what they recommend but do not pressure me to do anything.

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Very good service employees know what they’re doing

Very good service employees know what they’re doing

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The staff is always friendly and quick. I've been coming to this Valvoline for 2 years. I've been very happy with the service. ...

The staff is always friendly and quick. I've been coming to this Valvoline for 2 years. I've been very happy with the service.

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I had somewhere to be

I had somewhere to be

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The staff was courteous and capable, polite and helpful. I had an excellent experience, and would absolutely return to this loca ...

The staff was courteous and capable, polite and helpful. I had an excellent experience, and would absolutely return to this location.

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I visited the location because I had my oil change on the weekend and by that monday - the oil was completed depleted. The servi ...

I visited the location because I had my oil change on the weekend and by that monday - the oil was completed depleted. The service I got at the other place almost got my engine fried. I was happy to work the manager (Vanessa) at the Ontario location and they did my oil change again. I am grateful for her kindness and prompt service.

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The staff is always very pleasant

The staff is always very pleasant

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All the staff was friendly, knowledgeable and efficient

All the staff was friendly, knowledgeable and efficient

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I have a hard time trusting the additional recommendations. I feel like I am being sold and I don't know enough about cars to de ...

I have a hard time trusting the additional recommendations. I feel like I am being sold and I don't know enough about cars to determine if the recommendation is accurate.

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The assistant manager Sarah is extremely efficient and thorough.

The assistant manager Sarah is extremely efficient and thorough.

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The staff was super friendly and helpful!

The staff was super friendly and helpful!

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Your workers at this location are very friendly and very professional two females and the best I had working on my car no pressu ...

Your workers at this location are very friendly and very professional two females and the best I had working on my car no pressure and kind I've been. To other locations and this is by far the one I like best, thank you for these too lady's cause I trust them to work. On my car

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You guys make the whole process simple and fast! Customer service his first class and I never feel any pressure Into fixing thi ...

You guys make the whole process simple and fast! Customer service his first class and I never feel any pressure Into fixing things that they find.

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Quick and professional service

Quick and professional service

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The young lady who greeted me upon my arrival was somewhat lacking in courtesy. Not terribly, but could use improvement.

The young lady who greeted me upon my arrival was somewhat lacking in courtesy. Not terribly, but could use improvement.

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It's pricey

It's pricey

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Well a few weeks earlier I went to have my oil check and they were going to charge me to put a half a quart in and I take my veh ...

Well a few weeks earlier I went to have my oil check and they were going to charge me to put a half a quart in and I take my vehicle there

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Complete and very timely service.

Complete and very timely service.

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Customer service and employees were amazing

Customer service and employees were amazing

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Very professional and thorough.

Very professional and thorough.

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The staff was friendly, courteous and communicated well. Very convenient.

The staff was friendly, courteous and communicated well. Very convenient.

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the was courteous and knew what they were talking about. Also service was fast and very safe.

the was courteous and knew what they were talking about. Also service was fast and very safe.

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Employees were very honest and friendly. Their recommendations were on point

Employees were very honest and friendly. Their recommendations were on point

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Great service

Great service

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Staff was excellent, prompt service

Staff was excellent, prompt service

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Friendly, fast and courteous

Friendly, fast and courteous

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Pricing seems high

Pricing seems high

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Highly organized

Highly organized

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Highly personally staff,friendly, nice experience.thank you.

Highly personally staff,friendly, nice experience.thank you.

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Was in and out in about 15minutes - a little overpriced for a synthetic oil change, but is convenient.

Was in and out in about 15minutes - a little overpriced for a synthetic oil change, but is convenient.

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every one was doing there job, i was shown proof of the oil change, with the dip stick, not like (jiffy rip off) I needed a air ...

every one was doing there job, i was shown proof of the oil change, with the dip stick, not like (jiffy rip off) I needed a air filter but it was not in stock. but was told it would be the next time in went back. Last thing was the price, i would normally pay but way better service. Highly satisfied customer.

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Por la atencion. La seguridad del servisio

Por la atencion. La seguridad del servisio

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Customer service and knowledge was very appreciative.

Customer service and knowledge was very appreciative.

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Only because I had to wait so long. But I understand there was a promotion. Also, an employee didnt know that there was 2 types ...

Only because I had to wait so long. But I understand there was a promotion. Also, an employee didnt know that there was 2 types of a particular fluid. Made me nervous in case he put the wrong one in, but another employee corrected it. No biggie, we all get stuck from time to time.

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The service is very good and I like the vehicle inspection of lights, tire pressure,ect. That's important to me. Once your in th ...

The service is very good and I like the vehicle inspection of lights, tire pressure,ect. That's important to me. Once your in the bay it's pretty quick.

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It was fast and simple and I was able to stay in my car

It was fast and simple and I was able to stay in my car

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Every time I come here the staff is friendly and they are quick. They never hassle me and they make it a breeze to get my oil ch ...

Every time I come here the staff is friendly and they are quick. They never hassle me and they make it a breeze to get my oil changed. I use to go to other places and sit for an hour or longer and I will never go anywhere else now.

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Fast friendly services and I get to wait in my car as it is happening. Gives me peace of mind that everything I ask to be done ...

Fast friendly services and I get to wait in my car as it is happening. Gives me peace of mind that everything I ask to be done is actually happening.

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Such a wonderful experience compared to any other place I’ve gotten an oil change at in my life. I wish more service places of a ...

Such a wonderful experience compared to any other place I’ve gotten an oil change at in my life. I wish more service places of all types were run like this.

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Service was quick and everyone was attentive and friendly

Service was quick and everyone was attentive and friendly

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Overall great service.

Overall great service.

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It's fast and easy and coupons always help

It's fast and easy and coupons always help

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Lori and Sarah are always friendly and explain what is happening during the entire visit. They checked filters and offered advic ...

Lori and Sarah are always friendly and explain what is happening during the entire visit. They checked filters and offered advice. Wonderful team and have referred my husband there as well

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good morning,the lady that attended me was VERY WELL INFORMED AND ANSWERED MY QUESTIONS. I LEARNED ABOUT ICONS ON MY CAR, I HAVE ...

good morning,the lady that attended me was VERY WELL INFORMED AND ANSWERED MY QUESTIONS. I LEARNED ABOUT ICONS ON MY CAR, I HAVEN'T HAD IT THAT LONG:) THE STAFF WAS QUICK TO ATTEND TO MY OIL CHANGE AND CHECKED EVERYTHING FOR ME IN A TIMELY MATTER. I WAS PUT AT EASE BECAUSE I REALLY DO NOT LIKE SITTING MY CAR WHILE THE OIL IS BEING CHANGED. EVERYTHING WENT REALLY SMOOTH. EVERYONE COMMUNICATES WITH EACH OTHER BEAUTIFULLY. THANK YOU AGAIN:) I WILL BE BACK!!! JUANITA

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The customer service and rapid service and very friendly

The customer service and rapid service and very friendly

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Friendly staff very approachable

Friendly staff very approachable

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Great service, polite and knowledgable employees. I waited in my car which wasnot a problem!

Great service, polite and knowledgable employees. I waited in my car which wasnot a problem!

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The service was great. It is always quick and convenient here. I definitely find the prices to be higher than other oil change ...

The service was great. It is always quick and convenient here. I definitely find the prices to be higher than other oil change places which is why I did rate as Highly Satisfied. For the convenience and experience, however, I will definitely continue using this location.

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Great customer service and quick

Great customer service and quick

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Waited 35 mins to get into the bay for service. Pricing is to high.

Waited 35 mins to get into the bay for service. Pricing is to high.

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I've been several times, the staff is great, efficient and friendly. The service regardless of the product is very quick. I alwa ...

I've been several times, the staff is great, efficient and friendly. The service regardless of the product is very quick. I always recommend you and I'm hooked.. Thanks

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I don’t know her name but the lady there that help me mostly is the same lady I have had before. She is so very nice professiona ...

I don’t know her name but the lady there that help me mostly is the same lady I have had before. She is so very nice professional, and, curtious. She makes you feel like a valued customer and she is the reason I keep going back there and referring my friends and family. She has kinda short hair and glasses. I can’t remember her name. But she is great employee.

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Very polite and professional staff...everyone. Offered but not pressured into other services.

Very polite and professional staff...everyone. Offered but not pressured into other services.

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The staff were courteous and competent

The staff were courteous and competent

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It was fast, accurate and handled my situation appropriately. They let me know what I needed and what they can do for me now and ...

It was fast, accurate and handled my situation appropriately. They let me know what I needed and what they can do for me now and in the future

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There was a bit of a wait and one of the technicians was not as careful topping off fluids allowing fluid to splash on and aroun ...

There was a bit of a wait and one of the technicians was not as careful topping off fluids allowing fluid to splash on and around the engine whilst the hood was erect.

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I love the courteous treatment from the employees, and their professionalism. I never feel pressured to pay for other services a ...

I love the courteous treatment from the employees, and their professionalism. I never feel pressured to pay for other services at Valvoline. These are a few of the reasons why I keep coming back to your store!

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Fast service. Went in on my lunch break and made it back to work with time to spare.

Fast service. Went in on my lunch break and made it back to work with time to spare.

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The service was very professional and prompt and everyone was very courteous but the prices are too high. I do my own oil change ...

The service was very professional and prompt and everyone was very courteous but the prices are too high. I do my own oil change some of the time and I do know how easy it is and I believe it’s over priced there

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overall staff was nice and there was a wait but greeted promptly and treated nicely as usual.

overall staff was nice and there was a wait but greeted promptly and treated nicely as usual.

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It was awesome! Super friendly employees, very informative, super fast service and no pressure!

It was awesome! Super friendly employees, very informative, super fast service and no pressure!

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Very professional staff.

Very professional staff.

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It seemed that the completion of service on cars ahead of me took a long time. My service time seemed normal. Otherwise, my visi ...

It seemed that the completion of service on cars ahead of me took a long time. My service time seemed normal. Otherwise, my visit was good.

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I was impressed with the friendly and proficient service I received. It was nice to see Valvoline does not discriminate by only ...

I was impressed with the friendly and proficient service I received. It was nice to see Valvoline does not discriminate by only hiring men. 2 female techs took care of my oil change and they were both excellent at their jobs!

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Fast, courteous, knowledgeable staff

Fast, courteous, knowledgeable staff

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Fast and courteous

Fast and courteous

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rep that I dealt with was familiar with my car more than I was I was wish impressed me a great deal

rep that I dealt with was familiar with my car more than I was I was wish impressed me a great deal

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My first time going there. The people were friendly and very helpful. They made my time there very comfortable. And it didn't ta ...

My first time going there. The people were friendly and very helpful. They made my time there very comfortable. And it didn't take long.

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The staff was amazing-very impressed!!!!! Keep up the good work!!!!!!!!!!Crystal R. Dean

The staff was amazing-very impressed!!!!! Keep up the good work!!!!!!!!!!Crystal R. Dean

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The cost of the oil change & when I got home it notice my radiator fluid had not been topped off.

The cost of the oil change & when I got home it notice my radiator fluid had not been topped off.

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The friendly customer service my friend received when he went is why I brought my vehicle in a week later. The Assistant Manager ...

The friendly customer service my friend received when he went is why I brought my vehicle in a week later. The Assistant Manager at the location I went to off of Foothill and Grove was amazing! The team their all worked so well together and extremely friendly. I have already referred several people over because I am the manager of an apartment community near by and my community is 736 apartments!

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Great staff there

Great staff there

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Great customer service

Great customer service

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Good product and fast service.

Good product and fast service.

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Excellent customer service. a friendly staff greeted me and walked me through the entire experience.

Excellent customer service. a friendly staff greeted me and walked me through the entire experience.

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Custome service was awesome. I loved seeing women not only in power as a manager, but also doing the work. Cars are not just a m ...

Custome service was awesome. I loved seeing women not only in power as a manager, but also doing the work. Cars are not just a mans world!

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The staff was personable and technically well qualified, and the prices are competitive.

The staff was personable and technically well qualified, and the prices are competitive.

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My service was explained to me step by step and what i might need in the future service for my car

My service was explained to me step by step and what i might need in the future service for my car

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They do s great job fast and courteous

They do s great job fast and courteous

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I waited 25-30 minutes before I could pull into the service area. There was a car in front of me that took awhile. My service to ...

I waited 25-30 minutes before I could pull into the service area. There was a car in front of me that took awhile. My service took about 20-25 minutes. I expect a 15 minutes oil change as advertised.

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I love it that I don't have to get out of my car and I have never had to wait 😊They are quick and when ever I ask to check anyth ...

I love it that I don't have to get out of my car and I have never had to wait 😊They are quick and when ever I ask to check anything for me no hassle they do it.

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Great customer service experience.

Great customer service experience.

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The time it took to change the oil was outstanding. Ive been to places and it took way to long to do an oil change. Time is mone ...

The time it took to change the oil was outstanding. Ive been to places and it took way to long to do an oil change. Time is money.

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Every business can always use room for growth.

Every business can always use room for growth.

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All female crew was more professional than most other male crews i have dealt with within your company, they got things done rig ...

All female crew was more professional than most other male crews i have dealt with within your company, they got things done right and fast, they were not pushy nor tried to push things i did not need once i properly declined, best experience so far with your service

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The staff did everything possible to minimize the wait. Since this facility was busy, I knew they are doing things right.

The staff did everything possible to minimize the wait. Since this facility was busy, I knew they are doing things right.

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Nothing great service

Nothing great service

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Professional and timely service.

Professional and timely service.

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Outstanding customer service from both service rep and manager

Outstanding customer service from both service rep and manager

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Quick, easy, professional and thorough

Quick, easy, professional and thorough

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Everyone involved in the oil change was friendly and helpful. I knew the front Tires were pretty bad and because of the recommen ...

Everyone involved in the oil change was friendly and helpful. I knew the front Tires were pretty bad and because of the recommendation of one of the representatives… I purchased 4 new tires

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Very orderly, organized. Crew has good teamwork, communication. Quick, convenient service. Friendly crew. A bit pricey but worth ...

Very orderly, organized. Crew has good teamwork, communication. Quick, convenient service. Friendly crew. A bit pricey but worth the convenience. Thx

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I feel like certain prices are high, I also feel like additional servicing was pretty pricey too. I always pay with a coupon bec ...

I feel like certain prices are high, I also feel like additional servicing was pretty pricey too. I always pay with a coupon because it costs so much most of the time

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Everyone was very helpful and fast. Oil change and tire rotation in 20 minutes is impressive.

Everyone was very helpful and fast. Oil change and tire rotation in 20 minutes is impressive.

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The technicians are friendly and professional!

The technicians are friendly and professional!

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Good service

Good service

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I was completely amazed at the level of professionalism I was greeted with from the moment I pulled up. I forgot the girls name ...

I was completely amazed at the level of professionalism I was greeted with from the moment I pulled up. I forgot the girls name who was the manager, but she is on top of her game and her employees. I don't think I have ever received that high of a level of customer service. Having said that...I have never paid over 100.00 bucks for an oil change and nor do I want to again.

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They were friendly quick and helpful

They were friendly quick and helpful

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Vanessa & Lori had EXCELLENT customer service so i will definitely come back next time :)

Vanessa & Lori had EXCELLENT customer service so i will definitely come back next time :)

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My visit was fine. Highly satisfied would've been over the top personal service which im sure no one is prepared to offer.

My visit was fine. Highly satisfied would've been over the top personal service which im sure no one is prepared to offer.

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Staff knowledgeable, made reasonable recommendations. Friendly and courteous.

Staff knowledgeable, made reasonable recommendations. Friendly and courteous.

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They didn't want to take my coupon.. I kept asking why but they were mumbling and I could not hear.. but after I kept telling th ...

They didn't want to take my coupon.. I kept asking why but they were mumbling and I could not hear.. but after I kept telling them to take my coupon they took it. . But I felt they took it by force and not by satisfaction for the client...

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Quick, efficient, economial

Quick, efficient, economial

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Didn't have to leave my car was fast and showed me my oil before I left

Didn't have to leave my car was fast and showed me my oil before I left

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