Valvoline Instant Oil Change

Staff was efficient and thorough during the visit. Manager Austin walked me through everything during my visit. We will be back again, thanks.

It wasn't actually about the oil change itself. It was about how the paperwork was handled. I presented the person who handled the paperwork with a 20% off coupon and they acknowledged it. Then when he gave me my invoice it was someone else's invoice. I finally got the right invoice and I trusted that he applied the coupon. He also told me that the sticker printer was "down" and that I needed to keep an eye on the mileage listed on the invoice. I left the shop. On my way home I examined the invoice further while stopped at a red light and the coupon had not been applied. I went back to the shop and explained the situation the employee who was supposed to apply the coupon and he told me that his "manager" would have to take care of it. His "manager" showed up and had no idea what had happened other than the other employee said something about a coupon. I had to explain the situation again to the "manager". Then the "manager" went off with my invoice and came back and asked me to see the coupon again. Mind you I showed the coupon the the original guy once at the beginning when he scanned it and then once when I returned to the shop. I was then told by the "manager" that he would have to redo the invoice which involved charging me again with the discount applied. I'd have to keep an eye on my account and see if the original charge dropped off my account. After the discount was applied he gave me both invoices for reference at my request. I mentioned something to the "manager" about the fact that the shop is usually more together and the hold me that the manager and assistant manager were gone. I was surprised that they were left without a manager even though this guy was presented to me as the "manager". I also asked him about a car that was parked in the handicapped spot that had no handicap placard or handicap license plate and he said they park there all the time. I told him that was very disrespectful to handicapped people like my wife. He said that he would have the person move their car, but alas that didn't happen. So, all in all not a great job done by anyone. I'm also not very pleased by the deception of the "manager" to present himself as such. It must have been something like, this guy has a problem who wants to play manager?

It’s always the best service, everyone explain exactly what they’re doing and why they’re doing it. They all are very professional. And the price is great.