Valvoline Instant Oil Change

The staff is friendly. Took my wife's fleet vehicle in for an oil change. Be warned they vacuum the oil out instead of using the drain plug. I was able to see 3 quarts of oil be evacuated into a plastic resivor and they proceeded to add new oil. I asked how much they added and they said 5.3 quarts. I saw an attendant check the dip stick repeatedly so I asked if it was over full. He said yes and then proceeded to use the evacuation gun to draw it down. I talked to the manager explained it wasn't really a complete oil change and to remove the drain plug so he did. Apparently this has happened previously based on reviews. Recommendation - it's unfortunate but you should double check the work. My wife found an oil smug on the edge of passenger seat when getting back in the car after the cabin air filter replacement. They spent a few minutes trying to wipe it up with a spray bottle and rag. Recommendation - bring a seat cover or blanket of your own if someone is performing service inside the vehicle. I don't want to complain and really wish the experience went smooth but people should know and business can't improve if they don't know. Maybe the processes could be updated to put fresh gloves on before entering the car, a blanket for the interior, measure and note the quantity of oil evacuated before adding new, different metrics (KPIs) how these guys are being measured possibly need review and alignment for better outcome? Accuracy over speed?

Extremely professional, and the service was performed correctly and quickly. I will definitely use this location in the future.

Absolutely horrible! Do not go! They stained both of my front fenders with oil They did not fully tighten the plug and stained my driveway Not worth the time or money.