Valvoline Instant Oil Change Southington, CT, 86 Queen Street

5

Anonymous

Jay was very informative and was wonderful to work with. He explained everything. They even noticed that my antifreeze was dry a ...

Jay was very informative and was wonderful to work with. He explained everything. They even noticed that my antifreeze was dry and the last time I was there it was never mentioned. I am very pleased with the service I got.
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5

Ken

Efficient

Efficient
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5

peteb

quick professional service, I love my car, I only trust good mechanics. Good work guys

quick professional service, I love my car, I only trust good mechanics. Good work guys
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5

Nichole Z.

Amazing informative staff. Generally care about quality service.

Amazing informative staff. Generally care about quality service.
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5

Tracy

Everyone was great! Got me in and out fast!!

Everyone was great! Got me in and out fast!!
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5

Don L

Great customer service. Everything was explained and no pressure sales.

Great customer service. Everything was explained and no pressure sales.
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4

Gloria S

It was just normal service. Nothing out of the ordinary

It was just normal service. Nothing out of the ordinary
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5

Sandra H.

Very professional

Very professional
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5

chris s

chelsea was the servioce very pleasant i did not know how toreset theoilk change and she did it for me was very helpful

chelsea was the servioce very pleasant i did not know how toreset theoilk change and she did it for me was very helpful
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5

john z

it was quick and they followed my request. Simple and no nonsense

it was quick and they followed my request. Simple and no nonsense
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5

Amy F

Jay was super friendly and helpful!

Jay was super friendly and helpful!
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5

Anonymous

great service

great service
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4

Dave

My service attendant went to car next lane over helping them while I wait

My service attendant went to car next lane over helping them while I wait
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5

Diane P.

No pressure. Saw my coupon and he asked for it. No pressure.

No pressure. Saw my coupon and he asked for it. No pressure.
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5

PeterB

Nice staff! Professional but friendly!Good experience all around

Nice staff! Professional but friendly!Good experience all around
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5

Ellen P.

Chelsea explained everything being done and what should be done.

Chelsea explained everything being done and what should be done.
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5

Traverse

The assistant manager took good care of me

The assistant manager took good care of me
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5

NickP

The guy that did my oil change was very professional and knew what he was doing. I will be back.

The guy that did my oil change was very professional and knew what he was doing. I will be back.
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1

Anonymous

I do not feel that $105.99 for a first time oil change on a brand new van with 8822 miles should be this much. Especially since ...

I do not feel that $105.99 for a first time oil change on a brand new van with 8822 miles should be this much. Especially since maxlife synthetic was used. I get the synthetic part but the maxlife I do not.
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5

linda M.

I like the fact your staff checks many things while I am there and explains what they are doing.

I like the fact your staff checks many things while I am there and explains what they are doing.
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5

Frenchy

12$ off

12$ off
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5

Dave V

Timing, staff, price and facility all contributed to a highly satisfied experience

Timing, staff, price and facility all contributed to a highly satisfied experience
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5

Anonymous

Friendly customer service

Friendly customer service
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5

Kathleen

Stephanie who serviced my vehicle was knowledgeable. polite, conscientious and very pleasant despite it being a very hot and bus ...

Stephanie who serviced my vehicle was knowledgeable. polite, conscientious and very pleasant despite it being a very hot and busy day and close to quitting time. She is an asset to your team and should be recognized for her outstanding service. Thanks Stephanie you were terrific!
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5

Lindsey D

Everyone was extremely helpful and treated me with respect and I didn’t feel pressured into any additional services for the car. ...

Everyone was extremely helpful and treated me with respect and I didn’t feel pressured into any additional services for the car. Clear communication on how my service was going and needs for my car.
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5

AmandaLB

I was highly satisfied with my experience because the employee who helped us was very kind, didn’t try to rush us and offered us ...

I was highly satisfied with my experience because the employee who helped us was very kind, didn’t try to rush us and offered us Waters while we waited. It was very hot but did not treat us as a bother even though they must have been miserable in the heat. Thank you!!
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5

Infinity11

The Staff was knowledgeable and friendly

The Staff was knowledgeable and friendly
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5

Sunnyslope

The staff being organized and communicative during the servicing of my car was great.

The staff being organized and communicative during the servicing of my car was great.
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5

Rich B

Extremely friendly and knowledgable

Extremely friendly and knowledgable
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5

CTYankee

Assistant Manager...made sure tech was on top of things. She did a great job!

Assistant Manager...made sure tech was on top of things. She did a great job!
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5

Erika B

The staff is always very friendly, knowledgeable and honest.

The staff is always very friendly, knowledgeable and honest.
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4

Frankie B

You offer services that you cannot perform, I needed my tires rotated but due to your lack of a 3 ton jack I could not have that ...

You offer services that you cannot perform, I needed my tires rotated but due to your lack of a 3 ton jack I could not have that done. My headlight was to hard for them could not have that done. Still to oil changes and all will be avoided
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5

Emily W

The technician was so friendly and did not make me feel pressured to purchase anything additional. Ray (the technician) communic ...

The technician was so friendly and did not make me feel pressured to purchase anything additional. Ray (the technician) communicates every step and made the process easy and super quick! I left thinking “that was too easy”! Thanks to the team for such a great experience doing something I had been putting off for a while!
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5

Anonymous

Recieved exactly what I went there for

Recieved exactly what I went there for
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5

Anonymous

The staff was pleasant and knowledge able . They were wonderful

The staff was pleasant and knowledge able . They were wonderful
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5

Pat a

Professional but yet courteous customer attention and service

Professional but yet courteous customer attention and service
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5

Bobby

Good quick efficient service and work ethic.

Good quick efficient service and work ethic.
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5

Dema

I did not need to leave my car, they explained e everything and were very courteous.

I did not need to leave my car, they explained e everything and were very courteous.
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5

Debbie B

I went in more than 1000 miles early for my full service synthetic oil change.The assistant manager immediately brought it to my ...

I went in more than 1000 miles early for my full service synthetic oil change.The assistant manager immediately brought it to my attention that it was early, but would check to see how everything looked. He had his team put air in my tires and he himself checked all of the vehicles fluids including showing me the dipstick from my oil reservoir. It appeared clean and had plenty to continue driving. He also informed me that synthetic oil allows you to drive longer then the usual 3000 mile service. Reviewed everything with me and encouraged me to return closer to when the car’s service was indicated. I offered to tip for the kindness of all employees and he thanked me and said it wasn’t necessary. I was so thankful for his honesty and fantastic attitude. I have been servicing vehicles with Valvoline for years and always highly recommend it to others. Thank you for the best service.
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5

George C

Workers were very professional and worked very well with each other. They were very comfortable to be around and seemed very int ...

Workers were very professional and worked very well with each other. They were very comfortable to be around and seemed very interested in my happiness. Great crew
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3

Very unhappy when lied to.

I brought in a coupon for $8.00 off and it wasn't applied to the invoice. Really not cool.

I brought in a coupon for $8.00 off and it wasn't applied to the invoice. Really not cool.
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5

Jaydan H

Jay, the technician is always a wonderful person to see working

Jay, the technician is always a wonderful person to see working
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5

sf

I had a great experience at Valvoline. This was my first time at Valvoline and I liked that I was able to stay in my car, and th ...

I had a great experience at Valvoline. This was my first time at Valvoline and I liked that I was able to stay in my car, and that I was right there for them to inform me about the services and ask questions as service was being provided. Jay at the Southington location was very helpful and friendly. He did not make me feel pressured to purchase anything I didn't want, but was also great at explaining things I did not know about.
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4

Gloria S

I pulled up and was told to wait then service representative looked like he didn’t know what to do and was taking too long so I ...

I pulled up and was told to wait then service representative looked like he didn’t know what to do and was taking too long so I left to go to another oil change place. They were booked so I had to come back to instant valovline
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5

Robert P and Jan O

Professional, friendly and knowledgeable staff

Professional, friendly and knowledgeable staff
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5

Becky B

Quick, friendly, courteous service. Nicely explained things as well

Quick, friendly, courteous service. Nicely explained things as well
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5

DMP

Service tech was great. She was great to work with. New what she was doing and great friendly person.

Service tech was great. She was great to work with. New what she was doing and great friendly person.
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5

DR

Very quick , very nice guys and girl. Will come for my next oil change

Very quick , very nice guys and girl. Will come for my next oil change
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4

CD

Price for a basic oil change was slightly high.

Price for a basic oil change was slightly high.
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5

Nora

Staff was very knowledgeable

Staff was very knowledgeable
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5

Frank Blunt

Pleasant knowledgable folks there. And they run a really tight ship. Well oiled (sorry, pun) machine.

Pleasant knowledgable folks there. And they run a really tight ship. Well oiled (sorry, pun) machine.
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5

Joanna

Jay was very helpful, friendly kept me informed of what was needed and what was being done

Jay was very helpful, friendly kept me informed of what was needed and what was being done
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5

dan

the friendly ness and clean

the friendly ness and clean
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5

smile

quick and easy

quick and easy
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5

Helen H

Was a wonderful experience oil change in less than a half hour

Was a wonderful experience oil change in less than a half hour
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5

Eddie T

The people were very knowlegable and polite. It was fast and good.

The people were very knowlegable and polite. It was fast and good.
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5

JessW

All of the staff was super friendly and courteous. Super fast, felt like I was in there for less than a car wash! I love this lo ...

All of the staff was super friendly and courteous. Super fast, felt like I was in there for less than a car wash! I love this location because of its convenience and I feel like there is hardly ever a wait. I think the prices are a little high but the coupon I had helped.
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5

Heather Z

Speedy service, no pressure. Friendly staff

Speedy service, no pressure. Friendly staff
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5

Karin

Jay was helpful and trustworthy

Jay was helpful and trustworthy
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5

G. G. L.

Clean Friendly Informative.

Clean Friendly Informative.
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5

Willie D

It’s fast and has no pressure sales. Great service

It’s fast and has no pressure sales. Great service
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5

Dave E.

Quick, professional friendly service.

Quick, professional friendly service.
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5

Karen h

Very professional and absolutely worked all together as a team and very kind

Very professional and absolutely worked all together as a team and very kind
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5

Peter Griffin

Quick easy friendly

Quick easy friendly
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5

BrianM74

I was able to get right in and the service was great. explained the additional maintenance that my car needs but did not pressur ...

I was able to get right in and the service was great. explained the additional maintenance that my car needs but did not pressure me to get anything ells done. It was a great experience!
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5

Lisa G

The techs were friendly and thorough.

The techs were friendly and thorough.
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5

Robert T

The staff was very knowledgeable, well mannered, and efficient.

The staff was very knowledgeable, well mannered, and efficient.
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4

FredK

It was fine; there is no waiting room, no coffee. They can't rotate tires. Basic price of oil change is high.

It was fine; there is no waiting room, no coffee. They can't rotate tires. Basic price of oil change is high.
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5

JB5

The staff was super friendly and fast paced. Was satisfied with the price for the services I had done to my vehicle. I wish I co ...

The staff was super friendly and fast paced. Was satisfied with the price for the services I had done to my vehicle. I wish I could remember the name of the guy who helped me (maybe it was Ryan or Kevin?) He was very knowledgeable and the rest of the crew worked very well together to get me in and out pretty quickly.
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5

Pearl in Southington

This is the only location I use and it is THE only place I go. I trust these men implicitly. I believe Jay is the manager? He ...

This is the only location I use and it is THE only place I go. I trust these men implicitly. I believe Jay is the manager? He is the One I usually request. He is friendly, mindful of my budget, knowledgeable and I trust him completely. I would be very thankful to know that my kudos to Jay will reach his ears. Thank you.
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5

N.A.

Staff was friendly and efficient

Staff was friendly and efficient
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5

CheryllS

Jay was awesome! Very informative and very pleasant. I will definitely come here from now on for my oil changes.

Jay was awesome! Very informative and very pleasant. I will definitely come here from now on for my oil changes.
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5

HRV 6spd

Love the convience of the Southington facility and the attendants are always friendly and happy at their jobs.

Love the convience of the Southington facility and the attendants are always friendly and happy at their jobs.
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5

Maggie L

Being a senior , I was treated with respect, very professional staff, loved their cheerfullness and the way they explained every ...

Being a senior , I was treated with respect, very professional staff, loved their cheerfullness and the way they explained everything. Not pressured to buy anything else, which I loved...
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5

Chrisdm

The manager and staff (Steve, Stephanie and Jay) we’re friendly, fast and helpful. Everything went smoothly and I am considering ...

The manager and staff (Steve, Stephanie and Jay) we’re friendly, fast and helpful. Everything went smoothly and I am considering returning for other work.
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5

Susan O

Quick & easy

Quick & easy
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5

Daniela S

The tech was friendly. Very quick and efficient.

The tech was friendly. Very quick and efficient.
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4

Anonymous

very expensive

very expensive
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5

Kevin C

Jay was very friendly and professional, didnt pressure us to buy.

Jay was very friendly and professional, didnt pressure us to buy.
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5

Mojo

Everyone is very knowledgeable and professional

Everyone is very knowledgeable and professional
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5

Kenny Mack

I had to wait, less than 5 minutes but I knew once I got in it would be quick and it was.

I had to wait, less than 5 minutes but I knew once I got in it would be quick and it was.
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5

Anonymous

Always a good experience

Always a good experience
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5

Phil K

Staff was friendly and efficient. They knew what they were doing, did the job very quickly, and kept my car clean. I was given a ...

Staff was friendly and efficient. They knew what they were doing, did the job very quickly, and kept my car clean. I was given a list of recommended services but no pressure to buy anything I didn’t want. Great experience!
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5

Ann B

Efficiency, speed and customer service were exceptional.

Efficiency, speed and customer service were exceptional.
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5

KimmyB

Fast informative

Fast informative
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4

Boomer

Nothing out of the ordinary. Just a fast oil change with friendly staff..

Nothing out of the ordinary. Just a fast oil change with friendly staff..
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5

Wesley

Steven and Ryan were very professional and courteous. They knew exactly what they were doing, explained everything clearly and ...

Steven and Ryan were very professional and courteous. They knew exactly what they were doing, explained everything clearly and politely, and were extremely efficient. Changed my mind about what a quick service center is like and I will certainly be back.
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5

Catherine S

Jay was the guy who attended to my needs. He's waited on me before, and he's terrific. I do wish you weren't so pricey, but I ke ...

Jay was the guy who attended to my needs. He's waited on me before, and he's terrific. I do wish you weren't so pricey, but I keep coming back so I guess you've no incentive to lower your charges...
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5

DeanR

The workers were very courteous and were hustling while still getting the job done well.

The workers were very courteous and were hustling while still getting the job done well.
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5

Ashley

I've been to VIOCs all over the east coast, and this was one of my favorites! Jay was extremely personable and knowledgeable, an ...

I've been to VIOCs all over the east coast, and this was one of my favorites! Jay was extremely personable and knowledgeable, and did not exert unnecessary pressure for additional services. I was able to pull right into a bay, and the service was completed in a timely fashion. It is highly likely I will drive a little bit out of my way to return to this branch in the future.
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5

Frank F

The technician new exactly what he was doing I am a Territory Manager for AAA and always use Valvoline a little more expensive a ...

The technician new exactly what he was doing I am a Territory Manager for AAA and always use Valvoline a little more expensive although well worth the money
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5

Pat

Easy and friendly staff

Easy and friendly staff
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5

LynnB

Jason & his team were very personable, quick & thorough.

Jason & his team were very personable, quick & thorough.
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5

Ed V.

The customer service rep was excellent

The customer service rep was excellent
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5

KG

Always get great service

Always get great service
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5

GEM

I was greeted as soon as pulled in. Everyone I spoke with was nice, respectful and understanding.

I was greeted as soon as pulled in. Everyone I spoke with was nice, respectful and understanding.
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5

Taylor

Employees for friendly and not pushy.

Employees for friendly and not pushy.
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5

SouthingtonResident-Matt

Raymond was wonderful. He was very knowledgeable and made the experience simple and easy. A special thanks to him.

Raymond was wonderful. He was very knowledgeable and made the experience simple and easy. A special thanks to him.
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5

Melody S

Steve went out of his way to drive to my home and make sure I had sufficient oil to get to Valvoline. I thought I had a leak. H ...

Steve went out of his way to drive to my home and make sure I had sufficient oil to get to Valvoline. I thought I had a leak. He added some oil and assured me I could drive it safely. The oil change was a great experience, they check absolutely everything! And take care of it all in under 20 minutes!
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5

Joed

Center was very well run. Service was completed quickly.

Center was very well run. Service was completed quickly.
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5

Mary W.

The technician, Jay, was very thorough. He explained everything well. He made me feel at ease. Since this was my very first t ...

The technician, Jay, was very thorough. He explained everything well. He made me feel at ease. Since this was my very first time at Valvoline, I appreciated the time he took to make me feel welcome.
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5

Cmakowski

I needed both of my headlights replaced, but they only had one. Stephanie instructed another employee with some time to get anot ...

I needed both of my headlights replaced, but they only had one. Stephanie instructed another employee with some time to get another one. Stephanie was great and very friendly and the service was amazeballs :)
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5

Heather

Friendly knowledgeable staff.

Friendly knowledgeable staff.
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4

VBrown

They were great

They were great
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5

Kim S

On a routine oil change, they found my front two NEW tires were leaking and were dangerously low on air. I had no idea! They che ...

On a routine oil change, they found my front two NEW tires were leaking and were dangerously low on air. I had no idea! They checked the tires 2 more visits after that and after I had them repaired to insure they were properly holding air. Thank God for the crew at Valvoline!
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5

Sam A

Chelsea was friendly and helpful. Answered all my questions and because of her I would return to that Valvoline in southington

Chelsea was friendly and helpful. Answered all my questions and because of her I would return to that Valvoline in southington
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5

Jason B

if you read internet reviews/chats about "quick oil change" places it's full of nightmares, but i've had good service at the pla ...

if you read internet reviews/chats about "quick oil change" places it's full of nightmares, but i've had good service at the plainville and now recently the southington station...both seem to have decent reviews online also. the plainville station ran out of the oil i use and i was a bit surprised the clerk said it would be about a week to get it back in stock...some people might make a huge deal out of it but i know sh*t happens sometimes, i was more surprised at the time it would take to get some on-hand...maybe that could be improved. anyway he mentioned the southington station so i tried it the day after and had good service there so it's nice to know i have two valvoline stations close by that i'd trust.
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5

robert k

It is run totally professional. All associates were very polite and knowledgeable.Very neat and clean.

It is run totally professional. All associates were very polite and knowledgeable.Very neat and clean.
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5

Jqe76

Staff apologized for long wait and got right to work to get me outta of there fast.

Staff apologized for long wait and got right to work to get me outta of there fast.
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5

John Z

Service was performed quickly and accurately.

Service was performed quickly and accurately.
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5

Mike p.

Very friendly and no bull. Whole staff were great.

Very friendly and no bull. Whole staff were great.
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5

Todd R

The staff was very helpful & friendly

The staff was very helpful & friendly
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5

Tara

Was in and out super fast. Jay was super helpful and explained everything that was going on and if I needed anything . Explained ...

Was in and out super fast. Jay was super helpful and explained everything that was going on and if I needed anything . Explained any recommendations that were needed.
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5

AGP

First time I have tried them as I usually went to a JiffyLube. But they were VERY polite, swift in service, thorough and did no ...

First time I have tried them as I usually went to a JiffyLube. But they were VERY polite, swift in service, thorough and did not try to sell me additional unnecessary items. They are also located in a convenient place for me, so I will be going back in the future.
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5

mr. v

The technician Jay was very nice and knew what he was doing

The technician Jay was very nice and knew what he was doing
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5

jerry r

good service

good service
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5

Waldo

Courteous and efficient staff.

Courteous and efficient staff.
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5

JThunder

Fast and courteous service. Friendly and knowledgeable staff.

Fast and courteous service. Friendly and knowledgeable staff.
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5

itsmerose

Jay, Steve and Ryan were awesome!

Jay, Steve and Ryan were awesome!
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5

Vince D.

Service was done in timely manner. Jay explained everything clearly. Very effiecient

Service was done in timely manner. Jay explained everything clearly. Very effiecient
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5

Stacie R.

Jay was very friendly and clear while explaining the work on my vehicle. He didn’t pressure me to do extra services, but made me ...

Jay was very friendly and clear while explaining the work on my vehicle. He didn’t pressure me to do extra services, but made me aware of a few things that I’ll be returning to this Valvoline to have done.
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5

HSargeant

I am always pleased with the attention i receive from the staff.No pressure. excellent service

I am always pleased with the attention i receive from the staff.No pressure. excellent service
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5

O boy

I been here several time and Jay was very courteous and explained the whole procedure.

I been here several time and Jay was very courteous and explained the whole procedure.
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5

Sandy c

Jay was very polite. He didn’t pressure me into buying any other services. I am very pleased with my service.

Jay was very polite. He didn’t pressure me into buying any other services. I am very pleased with my service.
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5

Solimaeski

Didnt have to wait, service was fast, staff works great together, they made things easy to understand

Didnt have to wait, service was fast, staff works great together, they made things easy to understand
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5

Taylor L

Stephanie was amazing. Professional, educated well on services and products, kind, problem solver, and she went above and beyond ...

Stephanie was amazing. Professional, educated well on services and products, kind, problem solver, and she went above and beyond to help me with oil change, wipers (both front and back) and bulbs. It was the best experience I’ve ever had at your business and at any business around auto care. I cannot thank her enough for her expertise and professionalism.
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5

StacyP

Loved that I could sit in my vehicle during the service

Loved that I could sit in my vehicle during the service
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5

Carol B

clearly explained and quick

clearly explained and quick
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5

Kate

Jay was very friendly and super informative. He suggested services that others haven't noticed in my car (mice in the engine bay ...

Jay was very friendly and super informative. He suggested services that others haven't noticed in my car (mice in the engine bay) and voiced his concerns in a caring fashion. Im not the best at keeping up with vehicle maintenance but he didn't make me feel guilty about it, and was understanding. This location always is pleasant and efficient.
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5

Gary D.

Great group of people. Excellent service. No problems after servicing.

Great group of people. Excellent service. No problems after servicing.
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5

Kathy

The person who worked with me was so professional and honest. I have never gone anywhere but my dealer for an oil change, and no ...

The person who worked with me was so professional and honest. I have never gone anywhere but my dealer for an oil change, and now I will think twice about going there. The customer service was amazing.
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5

Connecticut Tim

Needed an oil change quick and got everything I needed without having to wait or even get out of the car - A+

Needed an oil change quick and got everything I needed without having to wait or even get out of the car - A+
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5

Anonymous

Ansolutely rockstar crew working at the Southington Valvoline. Steven I think his name was is a serious asset to the company. To ...

Ansolutely rockstar crew working at the Southington Valvoline. Steven I think his name was is a serious asset to the company. Top notch professionalism to say the least. I recommend a raise for him along with the rest of the crew as they deliver every single time I go. They work hard and are knowledgeable. You definitely do not have idiots working at the Southington CT Valvoline.
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5

Equinox

Friendliness of staff. Not pressured to buy all kinds of additional accessories or services. Extremely quick service.

Friendliness of staff. Not pressured to buy all kinds of additional accessories or services. Extremely quick service.
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5

MelissaJ

Very friendly and respectful staff, clear communication. Honest and trustworthy. No pressure.

Very friendly and respectful staff, clear communication. Honest and trustworthy. No pressure.
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5

Craig S.

Great, friendly tech. She is awesome!

Great, friendly tech. She is awesome!
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5

Happy customer#1

Wonderful customer service fast and friendly

Wonderful customer service fast and friendly
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5

RichardC

Knowledgeable courteous staff, clean environment, quick reliable service.

Knowledgeable courteous staff, clean environment, quick reliable service.
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5

Subaru owner

The staff is very friendly and welcoming! They worked as a team and it was apparent that they really enjoy what they do. That ...

The staff is very friendly and welcoming! They worked as a team and it was apparent that they really enjoy what they do. That me confident that they are doing a good job. The store was very clean as well.
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4

Mn

To be highly satisfied the service would have to be free.

To be highly satisfied the service would have to be free.
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5

Dave D

Prompt service and knowledgeable staff

Prompt service and knowledgeable staff
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5

Bridget M

You have an amazing staff at the Southington Valvoline! Everyone is friendly, professional, and provide me with options when/if ...

You have an amazing staff at the Southington Valvoline! Everyone is friendly, professional, and provide me with options when/if needed!
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5

lisa l

everyone was very friendly and professional. they did exactly what i asked, which was just an oil change. no pressure.

everyone was very friendly and professional. they did exactly what i asked, which was just an oil change. no pressure.
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5

Tlucas10

Jay was great

Jay was great
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5

Anonymous

Convenient

Convenient
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5

GW

Quick, polite and thorough.

Quick, polite and thorough.
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2

GS

They seemed to go too quick and according to my invoice, I had a oil leak and they failed to inform me. They also didn’t feel th ...

They seemed to go too quick and according to my invoice, I had a oil leak and they failed to inform me. They also didn’t feel they could pull a nut/screw off because it was tight this failed to install a new stop light bulb which I replaced at home soon after myself.
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5

jwreeve

Very friendly staff. Did not pressure me to buy more services. In and out very quickly.

Very friendly staff. Did not pressure me to buy more services. In and out very quickly.
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5

AmyR

Quick, efficient, friendly

Quick, efficient, friendly
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5

DC

Very quick service, even though I had some extra services performed

Very quick service, even though I had some extra services performed
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5

Holly D

Service was fast and efficient.

Service was fast and efficient.
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5

Russ M

Fast service, friendly & courteous people

Fast service, friendly & courteous people
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5

Joe D.

Pretty quick in and out and don't need to make an appointment and then leave the car.

Pretty quick in and out and don't need to make an appointment and then leave the car.
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5

Lisa

Quick and knowledgeable

Quick and knowledgeable
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5

Efrain O.

The employees were very friendly, they were well informed with what needed to be done, and made me feel comfortable with any que ...

The employees were very friendly, they were well informed with what needed to be done, and made me feel comfortable with any questions I had.
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5

hartfordguy

Bought a used car and had decided I was going to accept almost every service that was offered. They generally offer many servic ...

Bought a used car and had decided I was going to accept almost every service that was offered. They generally offer many services and addressed areas of concern without me asking. I had already used this location, so I didn't need to know much more about them, but I left feeling better about my car and that was even more important to me.
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5

Noons1

Nice people, good work.

Nice people, good work.
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5

Laurgam

Friendliest staff I’ve ever encountered! They took the time to explain everything and were so knowledgeable! And it was so quick ...

Friendliest staff I’ve ever encountered! They took the time to explain everything and were so knowledgeable! And it was so quick!
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5

JT

very knowledgable and professional- quick.good value

very knowledgable and professional- quick.good value
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5

RZ

Very attentive and jay was explaining the process throughout. Very thorough

Very attentive and jay was explaining the process throughout. Very thorough
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5

Susan S

It was my first time there and satisfied with the service .

It was my first time there and satisfied with the service .
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5

Alan C

I enjoy being able to stay in the car when service is being done.

I enjoy being able to stay in the car when service is being done.
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5

Lorim

The people that serviced my car were extremely customer service oriented. They were exceptional and are a great asset to your co ...

The people that serviced my car were extremely customer service oriented. They were exceptional and are a great asset to your company. I’d highly recommend them!
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4

Bristol, CT

It was fine. I think $40 is a little much for an oil change, but that is what most places charge. I appreciate being able to s ...

It was fine. I think $40 is a little much for an oil change, but that is what most places charge. I appreciate being able to stay in my car.
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5

SharonG

Steve was very pleasant and helpful!

Steve was very pleasant and helpful!
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5

Ag

Jay greeted me politely & explained everything clearly and professionally.

Jay greeted me politely & explained everything clearly and professionally.
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5

Bill B

I get what I need and i'm out fast

I get what I need and i'm out fast
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5

Great Dane Mom

Service was fast and friendly. No need to get out of the car.. kids got to sit quiet amd wait..The only complaint was the price ...

Service was fast and friendly. No need to get out of the car.. kids got to sit quiet amd wait..The only complaint was the price .. $80 AFTER a $15 coupon!!! Feel like it might have been better if i spent the $35 at the dealer... the dealer is less convenient... but big price difference
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5

ShawnM

From the first visit to the last, I expect this level service and I receive it every time. Thank you!

From the first visit to the last, I expect this level service and I receive it every time. Thank you!
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5

Dorothy L

Jay was great. Informed me of everything they were doing and answered all my questions. Thr guys worked together well and were ...

Jay was great. Informed me of everything they were doing and answered all my questions. Thr guys worked together well and were very friendly and professional.
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5

JstnL

Friendly not pushy professional and quickA little too expensive so may try other places before returning

Friendly not pushy professional and quickA little too expensive so may try other places before returning
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5

Steve

Well orchestrated crew to get you in and out. I’m a big fan of no sales pressure to buy extras. It’s a big turn off for me as I ...

Well orchestrated crew to get you in and out. I’m a big fan of no sales pressure to buy extras. It’s a big turn off for me as I do most of my own work.
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5

Frank F

The Technician were fast and accommodating and were quick to point out that I had a parking light out which I had them repair

The Technician were fast and accommodating and were quick to point out that I had a parking light out which I had them repair
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5

Lynn K

The men were helpful and friendly. Work was done quickly and no issues.

The men were helpful and friendly. Work was done quickly and no issues.
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5

MJ

I was kept well informed as to the work that was being done and everyone was polite and professional.

I was kept well informed as to the work that was being done and everyone was polite and professional.
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5

Todd22d

Everything went quick

Everything went quick
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5

gary b

Quick, value, straight froward, no bull-oney

Quick, value, straight froward, no bull-oney
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5

Rob B

I have been elsewhere recently and it took way too long. This is very quick, reliable and did everything

I have been elsewhere recently and it took way too long. This is very quick, reliable and did everything
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5

BillinCT

The service is great. Every tech I work with does a great job.

The service is great. Every tech I work with does a great job.
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5

Anonymous

Courteous and professional

Courteous and professional
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5

Sfhomepc

Short visit

Short visit
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5

Pauline H

I have only been coming here since I bought my car in 2012. They always take great care of me. I always went to Plainville Ct bu ...

I have only been coming here since I bought my car in 2012. They always take great care of me. I always went to Plainville Ct but have moved and now Southington Ct is closer. Still the same great service.
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5

wendy

The woman, Stephanie, who was working on my car was fantastic!! So helplful and explained everything.

The woman, Stephanie, who was working on my car was fantastic!! So helplful and explained everything.
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5

Retsel

Fantastic service and support provided by Jay! I’ve had Jay in prior visits and he’s truly excellent- very trustworthy and depe ...

Fantastic service and support provided by Jay! I’ve had Jay in prior visits and he’s truly excellent- very trustworthy and dependable
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5

Tony Slow

Knowledgable and polite staff

Knowledgable and polite staff
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5

Rob S

Great staff, quick work.

Great staff, quick work.
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5

Anonymous

Technicians were efficient and knowledgeable.

Technicians were efficient and knowledgeable.
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5

Johnr

Jay was very friendly , service was great

Jay was very friendly , service was great
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5

KD

Jay was great at explaining everything that was going on and everything was so quick!

Jay was great at explaining everything that was going on and everything was so quick!
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5

Len I

Jay did a great job

Jay did a great job
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5

Carl T.

The attendant the helped me through the process was very helpful. I believe her name was Stefanie at the Southington CT location ...

The attendant the helped me through the process was very helpful. I believe her name was Stefanie at the Southington CT location, very knowledgeable, great personality, she should get a raise in pay because people like her are what Valvoline customers will remember.
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5

July720

Jay was extremely knowledgeable and helpful!

Jay was extremely knowledgeable and helpful!
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5

Turbofire

Honest discussion with tech and appropriate use of coupons

Honest discussion with tech and appropriate use of coupons
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5

Trish

Jay was very informative and kind and Steve did his best to get me in quickly even though there several cars waiting

Jay was very informative and kind and Steve did his best to get me in quickly even though there several cars waiting
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5

Amy K

I liked that I didn't have to wait and the Technicians were very friendly. Great Customer Service.

I liked that I didn't have to wait and the Technicians were very friendly. Great Customer Service.
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5

Rick T

Courteous service in a timely manner

Courteous service in a timely manner
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5

Alison C

Every time I go there it's a very helpful, personable and knowledgeable staff. Not sure if Jay is the manager but he always seem ...

Every time I go there it's a very helpful, personable and knowledgeable staff. Not sure if Jay is the manager but he always seems to have a take charge attitude and is also extremely professional with the work he does. Have never had a problem here like I have had with other brand's service centers who forget to put the oil pan pack on, don't show me the dip stick or the old filter, etc. Here, I see and hear everything that is going on so I know I am being taken care of and not being taken advantage of.
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4

MoehlMan

I have had Jay in the past and was not impressed. However, he has been present a few times since and this visit, the experience ...

I have had Jay in the past and was not impressed. However, he has been present a few times since and this visit, the experience was far more pleasurable.
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5

John

Satisfied

Satisfied
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5

SarahB

Friendly service. Explained issues using language I understand. Was not pushed to make purchases I was not yet ready for

Friendly service. Explained issues using language I understand. Was not pushed to make purchases I was not yet ready for
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5

CMO

The staff were super friendly and explain the services that I was going to receive. They did a great job of also catering to my ...

The staff were super friendly and explain the services that I was going to receive. They did a great job of also catering to my need to use the restroom twice. The services took a little bit longer than usual but I did get a lot done to my car that day.
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5

Maureen

Everyone is always polite, friendly and extremely knowledgeable.

Everyone is always polite, friendly and extremely knowledgeable.
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5

Daniel

The service was great. Stephanie was friendly, courteous and professional. There was absolutely no worries or pressure.

The service was great. Stephanie was friendly, courteous and professional. There was absolutely no worries or pressure.
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5

Brooke P

Quick, could see what techs were doing. Saw them double check items were replaced, showed me oil level

Quick, could see what techs were doing. Saw them double check items were replaced, showed me oil level
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5

Anonymous

The entire service took less than 30 min they explained everything that was going on and what needed to be done

The entire service took less than 30 min they explained everything that was going on and what needed to be done
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5

Bill F.

No sparks, no engine fires, no trouble.

No sparks, no engine fires, no trouble.
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5

Becky

Always great service and friendly staff

Always great service and friendly staff
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5

Tom D.

QuickKnowledgeable staffGood priceMultiple options/ services available

QuickKnowledgeable staffGood priceMultiple options/ services available
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5

Patti W

I was impressed that the girl (Stephanie) did the oil change while the 2 men worked under the hood. They all were having a good ...

I was impressed that the girl (Stephanie) did the oil change while the 2 men worked under the hood. They all were having a good time. It seemed that 1 of the men was new and they were explanning to him what to do but all were very friendly.
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5

Pam

Jay was the Best! Great service

Jay was the Best! Great service
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5

Daniel R.

I wasn't forced into spending too much money n stuff that weren't necessary.

I wasn't forced into spending too much money n stuff that weren't necessary.
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5

Roberta M

They were friendly and very knowledgeable

They were friendly and very knowledgeable
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5

CC Rider

I was in and out in no time and all the services were explained to me in a professional manner

I was in and out in no time and all the services were explained to me in a professional manner
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4

Keechoo

Just not sure if I really needed everything they suggested.

Just not sure if I really needed everything they suggested.
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5

Brittany L

Everyone was great!

Everyone was great!
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5

JenR

Mike was great! Helped me open the hood and explained everything thoroughly. I also had my 2 year old in the car, so I apprecia ...

Mike was great! Helped me open the hood and explained everything thoroughly. I also had my 2 year old in the car, so I appreciated how speedy the oil change was.
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5

Ted A.

Very fast and knowledgeable staff.

Very fast and knowledgeable staff.
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5

Robert G.

The staff was very courteous and effecient.

The staff was very courteous and effecient.
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5

Squeak

Fast in and out

Fast in and out
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5

Jrockitpower

The gentleman that took care of me Thomas was fantastic. He was thorough and very nice. He deserves a raise! 😀

The gentleman that took care of me Thomas was fantastic. He was thorough and very nice. He deserves a raise! 😀
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5

Dubzz

Quick service, friendly staff, quality work.

Quick service, friendly staff, quality work.
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5

SC

Jason and the crew were very nice and helpful

Jason and the crew were very nice and helpful
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5

bp0000

I was highly satisfied with my experience at the Southington Valvoline because Jason, Kayla and Joe were extremely helpful, very ...

I was highly satisfied with my experience at the Southington Valvoline because Jason, Kayla and Joe were extremely helpful, very kind and caring and they had the absolute best attitudes and the biggest smiles on their faces. They know exactly what they are talking about and pointed me in the right direction with my oil change and other things but were not pushy whatsoever which really made me feel super comfortable. Jason walked me through everything and fully explained everything they were doing while also educating me about basically how my car works. The team at Southington Valvoline is AWESOME! And I have been recommending them to everyone I know.
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5

John h

Got job done in timely manner

Got job done in timely manner
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5

Kathy W

Very knowledgeable and friendly employees.

Very knowledgeable and friendly employees.
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5

Brittneyx13

Steven & Cody were absolutely amazing! Steven didn’t pressure me at all into making extra purchases which i appreciate. Best ser ...

Steven & Cody were absolutely amazing! Steven didn’t pressure me at all into making extra purchases which i appreciate. Best service i’ve EVER had!
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5

Laura

Excellent service and Stephanie was very informative and had great customer service skills.

Excellent service and Stephanie was very informative and had great customer service skills.
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5

Anonymous

Service was quick, thorough, friendly and polite

Service was quick, thorough, friendly and polite
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5

keith. v

The technician was very courteous, pleasant and knowledgeable. Real nice guy

The technician was very courteous, pleasant and knowledgeable. Real nice guy
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5

Harmony C

Tommy did a great job providing friendly, speedy service.

Tommy did a great job providing friendly, speedy service.
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5

R

People were incredibly friendly and professional. Great job.

People were incredibly friendly and professional. Great job.
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4

Boomer

this is the first time I felt like the main person dealing with me wasn't happy to be there. Not as friendly as others in the p ...

this is the first time I felt like the main person dealing with me wasn't happy to be there. Not as friendly as others in the past. Maybe he was just having a bad day. When I pulled out I realized I did not get a sticker for the windshield to remind me of my next oil change. It's ok I wrote down my mileage and will hopefully remember.I also have to remember to tell whomever is working with me that my credit card is a "business" card. This is the second time they had trouble getting the payment to go thru.
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5

Waine K

The courtesy and efficiency of the visit was more than enough to recommend a return visit.

The courtesy and efficiency of the visit was more than enough to recommend a return visit.
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5

Anonymous

They were very professional and quick besides being friendly and courteous

They were very professional and quick besides being friendly and courteous
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5

Brian l

Employee friendlines and expertise

Employee friendlines and expertise
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5

SheilaNBobby

Jay and cody mlm ase the visit outstanding!

Jay and cody mlm ase the visit outstanding!
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5

P.S.

The people working there were awesome! Great teamwork and very friendly. They made me feel comfortable having work done on the ...

The people working there were awesome! Great teamwork and very friendly. They made me feel comfortable having work done on the truck.
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4

pkdrama

good experience

good experience
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5

Tedunh

Very friendly

Very friendly
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5

JK

I came two days in a row with both my household vehicles. I happened to get Stephanie on both trips in and was very satisfied. H ...

I came two days in a row with both my household vehicles. I happened to get Stephanie on both trips in and was very satisfied. Her knowledge, her communication, and her customer service was excellent. The atmosphere at the Southington store is very welcoming and inviting. The whole staff, even short handed, made me feel welcomed. I thoroughly appreciated my visit.
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4

denali

never recieved my receipt for the serviceswas supposed to be emailed to me

never recieved my receipt for the serviceswas supposed to be emailed to me
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5

Anonymous

The staff was very knowledgeable snd friendly.

The staff was very knowledgeable snd friendly.
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5

JudyAnn

Tom and company were attentive, informative, and very friendly. I’m a usual customer and will continue to use this service.

Tom and company were attentive, informative, and very friendly. I’m a usual customer and will continue to use this service.
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5

Ted B.

They checked a few items under the vehicle for me when I asked such as the hangers for the exhaust pipes, the condition of the c ...

They checked a few items under the vehicle for me when I asked such as the hangers for the exhaust pipes, the condition of the catalytic converter, and my fuel lines. My car is almost 19 years old and I was concerned so did a quick visual check, that is all I needed and they were so nice about it.
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5

Apeman

They were honest and respectful

They were honest and respectful
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5

Jill

The staff were friendly , professional and well informed. In addition I was educated on other service options as the service pr ...

The staff were friendly , professional and well informed. In addition I was educated on other service options as the service proceeded and there was no pressure to buy them.
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5

Julie L.

I was greeted right away. They told me there would be a few minutes to wait. Once inside they worked quickly and efficiently to ...

I was greeted right away. They told me there would be a few minutes to wait. Once inside they worked quickly and efficiently to complete my oil change, topped off the fuilds and changed my air fileter. They explained each step of the process. Wonderful job
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5

Jo

Very pleasant, service was quick

Very pleasant, service was quick
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5

Rose

I highly satisfied because they took me right in there was no wait time they were very efficient and helpful. They weren’t pus ...

I highly satisfied because they took me right in there was no wait time they were very efficient and helpful. They weren’t pushy on selling the additional products and they were very friendly and courteous
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5

Chris M

Tommy and the staff are all phenomenal. They are polite, knowledge, transparent, professional and work quickly.

Tommy and the staff are all phenomenal. They are polite, knowledge, transparent, professional and work quickly.
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5

Judy M

The service techs were great!

The service techs were great!
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5

Gary D.

Tom us excellent. He is friendly and courteous. Always answers my questions honestly in my opinion.

Tom us excellent. He is friendly and courteous. Always answers my questions honestly in my opinion.
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4

John S

Tried to up sell me on flushing cooling fluids for $100+ and pushing filter change for cabin filter. Didn’t like being encourage ...

Tried to up sell me on flushing cooling fluids for $100+ and pushing filter change for cabin filter. Didn’t like being encouraged to perform such an expensive service.
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5

Anonymous

Great customer serviice and very efficient time wise.

Great customer serviice and very efficient time wise.
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5

Rodney

Very friendly staff

Very friendly staff
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5

Mfmazz

It was my first visit. I like the convenience and the quick service. I found a little pricey but worth the money and I like that ...

It was my first visit. I like the convenience and the quick service. I found a little pricey but worth the money and I like that u give Vets a discount. The staff was outstanding. Needless to say I will go back and recommend u to others.
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4

Anonymous

i feel that 11.99 each to replace license 2 plates bulb was too expensive

i feel that 11.99 each to replace license 2 plates bulb was too expensive
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5

PawelB

good service, very satisfied, extremely polite

good service, very satisfied, extremely polite
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5

Hearher P

Having worked in senior leadership in the corporate world for decades, I am impressed with the technical staff at this location. ...

Having worked in senior leadership in the corporate world for decades, I am impressed with the technical staff at this location. In addition to working together brilliantly as a team, they are efficient, knowledgeable, and excellent communication skills. My questions are always answered honestly and completely. And I continue to come back because there is no upsell pressure. Well done
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5

Bobbi S

I didn't realize how fast and easy it was to get an oil change here - Tommy, Joey, and Steph were highly informative and talked ...

I didn't realize how fast and easy it was to get an oil change here - Tommy, Joey, and Steph were highly informative and talked me through everything I needed to do in order to ensure that my car was in good shape. Not having to get out of my car was awesome!
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5

Catherine S

I'll tell you what I always do. Your service is quite pricy (about $60 bucks, if oil only. Down the street, Munro will do the jo ...

I'll tell you what I always do. Your service is quite pricy (about $60 bucks, if oil only. Down the street, Munro will do the job for $18), and despite that I use you guys, which should tell you what you want to know!
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5

Rscap72

Nice customer service

Nice customer service
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5

samantha96

They were very helpful, and informative. My brake lights were not working and they if they hadn’t done the light check I would h ...

They were very helpful, and informative. My brake lights were not working and they if they hadn’t done the light check I would have no idea that they were off
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5

Brian B

From the moment I drive on the lot, I am noticed and acknowledged. The bay was opened and I was welcomed in. The tech introduced ...

From the moment I drive on the lot, I am noticed and acknowledged. The bay was opened and I was welcomed in. The tech introduced himself and the others that were going to work on my truck. He brought up my past info on the computer and asked if I'd like to upgrade the oil change or keep it the same as I've had in the past. No pressure to upgrade, only an inquiry. He explained things that I may be interested in having done with the number of miles on the truck but there was no pressure to buy. The services were done quickly by some very friendly people. The price was right.This is what I want when I go for service, friendly, quick and efficient. I'm not there to have coffee and a conversation. These folks have a great balance of friendly but efficient. I didn't seem rushed out of there either. They made sure I was satisfied before I left the bay. Great job Valvoline. See you in a few months.
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5

A.V.C.

Jay and the other staff are very kind and friendly. This was my first time paying for synthetic oil, which is much more expensiv ...

Jay and the other staff are very kind and friendly. This was my first time paying for synthetic oil, which is much more expensive then non-synthetic. I was a bit shocked at the cost at first, but Jay made me feel calm and positive about it anyway.
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5

Jon P

Tommy was an incredible help, that man deserves a promotion!!!

Tommy was an incredible help, that man deserves a promotion!!!
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5

Joe v

Jay who worked on my car was friendly and knowledgeable

Jay who worked on my car was friendly and knowledgeable
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5

Ignazio Tufano

I was greeted and helped by the best Southington Valvoline has to offer. Cody, Tom, Jay, and Stephanie offered the greatest serv ...

I was greeted and helped by the best Southington Valvoline has to offer. Cody, Tom, Jay, and Stephanie offered the greatest service as always. I was first greeted by Tom before I pulled in and asked me how everything was going in life and the reason for my trip today. I was then helped out by Cody afterwards. Cody worked like a "Well-oiled Machine" the whole time.
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5

Dwayne b

Professional great attitude and very informative

Professional great attitude and very informative
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5

GD

They explain everything he was going to do and the prices. very pleasant . Thank you for your fast service.

They explain everything he was going to do and the prices. very pleasant . Thank you for your fast service.
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5

JimY

The man servicing my vehicle, Tommy, treated me well and did a great job.

The man servicing my vehicle, Tommy, treated me well and did a great job.
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5

Misleadbac

Excellent service and great friendly people who are very knowledgeable, only place I go.

Excellent service and great friendly people who are very knowledgeable, only place I go.
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5

Megan M

The young woman who helped me was terrific- very thorough friendly and professional I already referred two rope to your location ...

The young woman who helped me was terrific- very thorough friendly and professional I already referred two rope to your location and I’ll be back with my other car
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5

KaitB

Tommy and his crew run a well-oiled machine. The process was seamless, as always. I was in and out in 10 minutes. It’s a great g ...

Tommy and his crew run a well-oiled machine. The process was seamless, as always. I was in and out in 10 minutes. It’s a great group at that location. The service is always great and everyone is always quick and friendly. I actually have two Valvoline locations that are closer to me but I specifically go to Southington instead because they have the best service.
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5

Steve H

I’ve been bring all my vehicles to this location even before it was Valvoline. Always a timely turnaround. Jay was my rep this t ...

I’ve been bring all my vehicles to this location even before it was Valvoline. Always a timely turnaround. Jay was my rep this time. A very nice person.
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5

SatisfiedCustomerJB

Very Knowledgeable staff. Quick service, but accurate. Made sound recommendations.

Very Knowledgeable staff. Quick service, but accurate. Made sound recommendations.
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5

A.M.

I went in for an oil change and the staff was very friendly and knowledgeable. They worked together efficiently to get me out fa ...

I went in for an oil change and the staff was very friendly and knowledgeable. They worked together efficiently to get me out faster. Cody and his team worked like a well oiled machine.
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5

Joseph S.

The individual I dealt with, Jay, at the Southington, CT Valvoline Instant Oil Change was very professional, courteous, and Frie ...

The individual I dealt with, Jay, at the Southington, CT Valvoline Instant Oil Change was very professional, courteous, and Friendly. Good representative of the organization.
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5

Frank D

Steve shilling the manager is a good friend of mine and he did a very good job as well as the other employees

Steve shilling the manager is a good friend of mine and he did a very good job as well as the other employees
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5

MikeM

The crew always does a great job!

The crew always does a great job!
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5

Amy Z

Jay was extremely professional, and was very clear in explaining what was happening with my oil change. I have visited other Val ...

Jay was extremely professional, and was very clear in explaining what was happening with my oil change. I have visited other Valvoline’s in the past and never had such outstanding customer service. I will definitely do all of my oil changes in Southington from now on.
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5

Ralph R

I got in they told me all the prices they went right to work and I was out in a flash. Whats better than that? Ralph

I got in they told me all the prices they went right to work and I was out in a flash. Whats better than that? Ralph
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5

Jack S.

Jay, the lead man, and the others performed as we have come to expect from Valvoline pros - Top Gun Performers all !

Jay, the lead man, and the others performed as we have come to expect from Valvoline pros - Top Gun Performers all !
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5

Sue M

Cody was very helpful and knowledgeable. He answered all my questions.

Cody was very helpful and knowledgeable. He answered all my questions.
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5

Danielle R.

I am always highly satisfied with my visits to Valvoline, but this visit was particularly excellent. The team completed this ser ...

I am always highly satisfied with my visits to Valvoline, but this visit was particularly excellent. The team completed this service like a well-oiled machine (literally and figuratively). Thanks, Cody and team!
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5

Donnieboy860

Very highly satisfied

Very highly satisfied
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5

Frank F

The Technician was very thorough and polite I am a Territory Manager for AAA Approved Auto Repair Program so I know good quality ...

The Technician was very thorough and polite I am a Territory Manager for AAA Approved Auto Repair Program so I know good quality customer service when I see it I have over 80 AAA approved auto repair shops in Connecticut that I maintain
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5

Victoria d

Fast, clean, employees are well trained

Fast, clean, employees are well trained
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5

Diane P.

Jay was polite and friendly.

Jay was polite and friendly.
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5

jwaron

Courteous staff, helpful, expedient

Courteous staff, helpful, expedient
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5

Kathyo

Very prompt friendly professional service

Very prompt friendly professional service
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5

AlyssaT

Friendly staff

Friendly staff
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5

Anonymous

Friendly staffSeemed honest Service was quick

Friendly staffSeemed honest Service was quick
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5

BillinCT

The service is quick and dependable. It just costs a lot more compared to other oil change places nearby. 3 times as much.

The service is quick and dependable. It just costs a lot more compared to other oil change places nearby. 3 times as much.
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5

Naty

Staff was great and courteous.

Staff was great and courteous.
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5

Megan

Awesome staff and quick service

Awesome staff and quick service
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5

Ben V

Great service, friendly interaction with Jay, and a reasonable price.

Great service, friendly interaction with Jay, and a reasonable price.
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5

A C

Polite, well trained, quick staff

Polite, well trained, quick staff
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5

Jmd

Fast service and everyone was very nice

Fast service and everyone was very nice
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5

Phatboy

Very informative

Very informative
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5

C.Rubino

Customer service was outstanding

Customer service was outstanding
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5

JohnT

Joseph and the crew were very friendly. Every visit the employees are so professional and they function like an amazing team. Th ...

Joseph and the crew were very friendly. Every visit the employees are so professional and they function like an amazing team. They must be well managed..
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5

Marv Glasper

I have been a faithful customer of Valvoline for more than (5) yrs. The only change for me (thank God) is the opening of a clo ...

I have been a faithful customer of Valvoline for more than (5) yrs. The only change for me (thank God) is the opening of a closer Valvoline in my town (Southington) verses the next town over Plainville. Therefore, I continue to patronize Valvoline especially with the close location. I also use a synthetic oil due to high mileage & it was Valvoline's recommendation I use this type of oil. The only scenario that I find very interesting is the constant transfer/moves of personnel. I learn the Mgrs. name & before I know it they are at another sight.Albeit, that can be a good thing! What's the old saying, "Change is Good!!Thanks for the opportunity to express my experiences at Valvoline! Marv G.
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5

BethR

Staff always makes it a pleasant experience to have auto service

Staff always makes it a pleasant experience to have auto service
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5

Anonymous

Tommy is a super dude with some swagger.

Tommy is a super dude with some swagger.
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5

Kara

Very friendly employees, service is quick and they explain everything as they go. This is the best place to get an oil change!

Very friendly employees, service is quick and they explain everything as they go. This is the best place to get an oil change!
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5

Emily C

The guys working there are polite, fun, and efficient! I go out of my way to visit THIS service center!!!!!

The guys working there are polite, fun, and efficient! I go out of my way to visit THIS service center!!!!!
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5

the horse

prompt, curtious, efficient

prompt, curtious, efficient
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5

Johnny Z

They listened to what I wanted and simply followed my requests.

They listened to what I wanted and simply followed my requests.
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5

MarissaS

Jay was helpful and honest about what I needed and what would be best for my vehicle.

Jay was helpful and honest about what I needed and what would be best for my vehicle.
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5

Anonymous

Awesome teamwork! Thank you guys for helping with the quick service

Awesome teamwork! Thank you guys for helping with the quick service
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5

Tony M

There was no waiting I was in & out in 10 minutes & I never got out of my truck. Staff was great& Friendly

There was no waiting I was in & out in 10 minutes & I never got out of my truck. Staff was great& Friendly
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5

Ann C

Very professional, very courteous

Very professional, very courteous
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5

SV

They were friendly, quick and didn’t try hard to upsell.

They were friendly, quick and didn’t try hard to upsell.
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5

Willie D

Excellent staff, professional service

Excellent staff, professional service
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5

anniek

The staff was friendly and quick. Jay was easy to talk to and made me feel comfortable. I trusted his knowledge of my vehicle.

The staff was friendly and quick. Jay was easy to talk to and made me feel comfortable. I trusted his knowledge of my vehicle.
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5

Cathy T

They were quick, attentive and friendly. Explained everything well.

They were quick, attentive and friendly. Explained everything well.
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5

Rebecca M.

The gentleman I spoke with (Ryan?) offered to fix multiple things on my vehicle. When I refused service of some things because o ...

The gentleman I spoke with (Ryan?) offered to fix multiple things on my vehicle. When I refused service of some things because of my budget, he was not pushy and was very informative. He talked me through each repair and helped me make the right decisions for my money.He was very informative and down to earth. He greeted me as soon as i pulled in and explained the services and pricing upfront. Overall, i was extremely happy with my service 😁
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5

Kenny Mack

Tom and Cody were great. They got me in a out in record time.

Tom and Cody were great. They got me in a out in record time.
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5

Anonymous

They personally introduced themselfs to me to assure my service would be good and safe

They personally introduced themselfs to me to assure my service would be good and safe
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5

Danielle G

I went to the Queen St Southington, CT location. I spoke with Jay who was VERY nice as well as the other employees. Everyone was ...

I went to the Queen St Southington, CT location. I spoke with Jay who was VERY nice as well as the other employees. Everyone was very polite and knowledgeable. This was probably my first pain free car shop experience so thank you!
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5

Mary L

The service is great and the guys are all very respectful .

The service is great and the guys are all very respectful .
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5

Bill H

Very quick and Tom was very helpful

Very quick and Tom was very helpful
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5

Jenny M

Staff is always attentive to customer. They aren't talking to each other as you see in some other stores.

Staff is always attentive to customer. They aren't talking to each other as you see in some other stores.
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5

Rob S

Great, quick work. Friendly staff. Car smiled as I pulled out.

Great, quick work. Friendly staff. Car smiled as I pulled out.
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5

Justin P.

Tom, was very knowledgeable, and made sure I was well taken care of. The service was quick and easy

Tom, was very knowledgeable, and made sure I was well taken care of. The service was quick and easy
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5

Amy K

Tommy in the crew were great

Tommy in the crew were great
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3

greg m

felt like the selling never stopped

felt like the selling never stopped
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5

Ktcurylo

Tommy was outstanding to deal with!!

Tommy was outstanding to deal with!!
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5

Mary Ellen

Great staff. Efficient. Convenient.

Great staff. Efficient. Convenient.
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5

Gh

Tommy was great thanks for the great service !!!!

Tommy was great thanks for the great service !!!!
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5

TI

Tom and the team was fantastic, kept it no nonsense and quick.

Tom and the team was fantastic, kept it no nonsense and quick.
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5

Anonymous

Done quickly and explained everything clearly to me.

Done quickly and explained everything clearly to me.
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5

Minsky

I am never Disappointed when I come to this Valvoline there are knowledgeable nice friendly I know exactly what my needs are

I am never Disappointed when I come to this Valvoline there are knowledgeable nice friendly I know exactly what my needs are
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5

AJ

Service was of high quality and the staff was very friendly. Tommy let me know exactly what was going to be done, what was neede ...

Service was of high quality and the staff was very friendly. Tommy let me know exactly what was going to be done, what was needed, and took care of the service promptly.
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5

Anonymous

Great staff

Great staff
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5

Guy203

Service was quick and thorough

Service was quick and thorough
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5

Mary M

At this visit I was at the valvoline in southington and tommy was beyond excellent. He was extremely helpful explaining everythi ...

At this visit I was at the valvoline in southington and tommy was beyond excellent. He was extremely helpful explaining everything he was doing, and he even went above and beyond for me. I am very appreciative of his dedication to make my visit the best one possible. I will definitely be returning here and asking for him once again!
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5

Daniel A.

Very friendly greeting from the staff. They were very knowledgeable and professional. No worries or pressure. I was in and out i ...

Very friendly greeting from the staff. They were very knowledgeable and professional. No worries or pressure. I was in and out in a decent amount of time. They gladly accepted my coupon.
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5

LORIE p

Treated with kindness and respectAll staff was professional and helpful

Treated with kindness and respectAll staff was professional and helpful
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5

Janet G

The woman that greeted me at the garage door welcomed me and let me know approximately how long the wait time was. A bay opened ...

The woman that greeted me at the garage door welcomed me and let me know approximately how long the wait time was. A bay opened up next to the one I was waiting for and she promptly directed me into the garage. The service gentleman that took care of me was extremely pleasant and knowledgeable.
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5

Tammy P.

The staff was friendly, informative and quick. Pricing is very fair.

The staff was friendly, informative and quick. Pricing is very fair.
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5

KirslynF

Friendly Staff, quick service. Seemed like a good Valvoline atmosphere. I had Tom as my helper today and he was great! He explai ...

Friendly Staff, quick service. Seemed like a good Valvoline atmosphere. I had Tom as my helper today and he was great! He explained everything to me very well, and didn't pressure me or push for me to buy additional services.Great visit today!
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5

Joe D

Tommy did an excellent job of describing everything, did not try to pressure me into buying extra services and was professional ...

Tommy did an excellent job of describing everything, did not try to pressure me into buying extra services and was professional and pleasant the whole time. He's a great employee.Joe D.
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5

Legalpam

I go to Valvoline for every oil change. They are always professional, knowledgeable and quick!

I go to Valvoline for every oil change. They are always professional, knowledgeable and quick!
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5

DJ

The entire staff was professional, prompt, and friendly

The entire staff was professional, prompt, and friendly
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5

Mark

Steve was excellent and clearly explained everything that was being done. I felt zero pressure to add on but was well informed a ...

Steve was excellent and clearly explained everything that was being done. I felt zero pressure to add on but was well informed about things I needed.
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4

mikeb2x

it was just good

it was just good
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5

Meaghan MG

Jason, Steven, and Cody G. were very friendly, professional but talkative in a way that made me feel at ease in the shop -- I ne ...

Jason, Steven, and Cody G. were very friendly, professional but talkative in a way that made me feel at ease in the shop -- I never felt uncomfortable asking questions or indicating areas of my vehicle that I thought needed a look-see/check. Never felt talked down to -- which sometimes happens at shops when they think you're clueless (or a woman haha) re cars -- overall a lovely experience. If anything they work too hard, they hadn't had a break all day, so I gave them some leftover apple pie squares that my father could do without -- would do so again. Will visit again. A+
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5

Rene lynn

fast efficient friendly crew.. will definitely return

fast efficient friendly crew.. will definitely return
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5

Rhik

The price is great for everything that to do and check. Everyone's super friendly and knowledgeable. I know when I come here the ...

The price is great for everything that to do and check. Everyone's super friendly and knowledgeable. I know when I come here their going to do a great job . I feel comfortable to ask questions and their answered clearly. I will recommend Valvoline to everyone and I always come here to get more e done.
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5

DebbieN

Service was excellent and I didn’t have to wait. The technicians were friendly, efficient and polite.

Service was excellent and I didn’t have to wait. The technicians were friendly, efficient and polite.
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5

Meg

Great service and no wait.

Great service and no wait.
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5

Cb

Very good

Very good
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5

ChrisR

they were very knowledgeable and were able to answer all my questions, also was no wait and it was a very fast service

they were very knowledgeable and were able to answer all my questions, also was no wait and it was a very fast service
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5

Anonymous

Everyone was very nice and explained everything thoroughly.

Everyone was very nice and explained everything thoroughly.
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5

RichardC

I go to this location specifically because of the terrific people who work there. I always have a great experience, I'm a loyal ...

I go to this location specifically because of the terrific people who work there. I always have a great experience, I'm a loyal customer!
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5

NMK

I like how I was given information on additional services but not pressured. I also liked that the staff member was very knowled ...

I like how I was given information on additional services but not pressured. I also liked that the staff member was very knowledgeable and how quickly I was able to get my oil changed. The sales person also showed me how to change the oil indicator light in my vehicle to make it easier for me to know when I need my next oil change.
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4

Angie m

Too expensive

Too expensive
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5

Ford Escape 9228

Great service

Great service
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5

Ebegozo

Quick and friendly.

Quick and friendly.
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5

Alyssa L.

The staff and service was phenomenal. I was in and out for the price I expected after talking to the lady on the phone who works ...

The staff and service was phenomenal. I was in and out for the price I expected after talking to the lady on the phone who works at the 86 Queen St location. Everyone was very friendly at this location.
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5

Tom

The attendant was efficient, friendly, courteous and knowledgeable.

The attendant was efficient, friendly, courteous and knowledgeable.
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5

Tom

Fast, friendly, and professional staff

Fast, friendly, and professional staff
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5

SamanthaD

Tommy at the Southington location was great!

Tommy at the Southington location was great!
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5

Anonymous

Tom in Southington was very good

Tom in Southington was very good
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5

Rob W

I had never been to a drive through oil change prior to this visit. The employees explained the process and we're very courteou ...

I had never been to a drive through oil change prior to this visit. The employees explained the process and we're very courteous throughout. I'm 41. I'm an aircraft mechanic. I usually change my own oil, but I'd go back in a heart beat. Very impressed.
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5

Oscar

Technicians were extremely professional and polite. Explained each service and asked if I had questions.A+

Technicians were extremely professional and polite. Explained each service and asked if I had questions.A+
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4

Smith

I was told a cheaper windshield wiper was available. When they went to place the wipers on my car, they said the cheaper option ...

I was told a cheaper windshield wiper was available. When they went to place the wipers on my car, they said the cheaper option wouldn’t work and I would need the more expensive ones. They said they weren’t that much more expensive “about a dollar more.” They ended up being $20 more than the original pair.
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5

Jay P

The people working at the facility are always nice, prompt and helpful. This is why I have returned so many times.

The people working at the facility are always nice, prompt and helpful. This is why I have returned so many times.
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5

Boomer

The friendliness is unbelievable and the service is exceptional.

The friendliness is unbelievable and the service is exceptional.
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5

D.

Quick, effective

Quick, effective
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5

Marcia

Ray was my techHe was professional and explained everything. The team worked great together.

Ray was my techHe was professional and explained everything. The team worked great together.
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5

BlakeD

As always I was greeted by the manager Steve and his fellow associate Jay. They always recognize me even if they haven't seen me ...

As always I was greeted by the manager Steve and his fellow associate Jay. They always recognize me even if they haven't seen me in months. The service is quick and convenient and I honestly couldn't do it faster or cheaper myself if I tried. I also had my son in the back seat while my oil change was being performed and it was refreshing to hear the entire staff start talking about kid shows like rocket power rather then swearing like most guys in other shops do. My son started off shy and had his window rolled up. But by the end of this visit he was just as happy as I was. Thank you Valvoline!
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5

JamesD

The owner/manager was very informative and friendly. Service was quick but thorough.

The owner/manager was very informative and friendly. Service was quick but thorough.
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5

Sarah A

Quick and efficient

Quick and efficient
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4

Theman

First visit, everything seemed in order and I gave what I believe to be appropriate answers.

First visit, everything seemed in order and I gave what I believe to be appropriate answers.
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5

Mickey A

Very friendly staff... On the Ball service

Very friendly staff... On the Ball service
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5

Eric

Service was great. I had two toddlers with me in the backseat. The process was completed so quick that the kids didn’t even ge ...

Service was great. I had two toddlers with me in the backseat. The process was completed so quick that the kids didn’t even get antsy
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5

violeta

my attendant jay was informative & pleasant. all the guys work well together and were very helpful

my attendant jay was informative & pleasant. all the guys work well together and were very helpful
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5

chris s

no wait, took me with no appoitment on a sunday mechanic EXTREMELY FRIENDLY and explained wvery dstep of the way what he was doi ...

no wait, took me with no appoitment on a sunday mechanic EXTREMELY FRIENDLY and explained wvery dstep of the way what he was doing also did not try to sell me anything when i only wanted an oil change
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5

Loosh

The staff was courteous, knowledgeable and overall friendly. They informed me of any additional work that was recommended but wa ...

The staff was courteous, knowledgeable and overall friendly. They informed me of any additional work that was recommended but was not pushy.
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5

Mitch

Jay was the main employee who helped. He is awesome!!!! Wow! What a great experience. Polite, informative, but not pushy. Told m ...

Jay was the main employee who helped. He is awesome!!!! Wow! What a great experience. Polite, informative, but not pushy. Told me everything I needed to know and made conversation with me throughout. Very polite and knowledgeable. The whole crew at Southington Valvoline is amazing. I enjoy every visit to this location. Can't wait to go back and see them again! Thanks Jay!
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5

DN

Very helpful service staff. They know their business and look to get you in and out and back on your way as soon as possible.

Very helpful service staff. They know their business and look to get you in and out and back on your way as soon as possible.
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5

Kelly621

Our customer service rep (Steve) was very courteous, knowledgeable and friendly. He made the experience wonderful. Thanks again! ...

Our customer service rep (Steve) was very courteous, knowledgeable and friendly. He made the experience wonderful. Thanks again!
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5

Anonymous

The staff were very attentive and kind. Tom did an amazing job and answered all of my questions.

The staff were very attentive and kind. Tom did an amazing job and answered all of my questions.
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5

Red Ryder

Value of the serviceStaff courtesy and knowledgequality of service

Value of the serviceStaff courtesy and knowledgequality of service
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5

JS

The service is beautifully coordinated, I’m assuming according to a checklist/protocol.

The service is beautifully coordinated, I’m assuming according to a checklist/protocol.
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5

Lucky Few

Steve was fantastic

Steve was fantastic
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5

David r

The staffwas courteous and seemed competent

The staffwas courteous and seemed competent
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4

PT

This facility has no ability to rotate my tires due to running boards on my vehicle.

This facility has no ability to rotate my tires due to running boards on my vehicle.
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5

Amy K

The service and technicians are always exceptional

The service and technicians are always exceptional
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5

Anonymous

The guys were prompt, pleasant, and efficient. They immediately got to work upon arriving and got me out as quickly as possible. ...

The guys were prompt, pleasant, and efficient. They immediately got to work upon arriving and got me out as quickly as possible.
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5

Joe

Everyone was friendly, and the service was very quick. Some additional work needs to be done by my mechanic, and the workers her ...

Everyone was friendly, and the service was very quick. Some additional work needs to be done by my mechanic, and the workers here were able to identify what specifically needs to be done.
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5

Peetey G

guys were prompt. no nonsense. did what I asked, nothing else.

guys were prompt. no nonsense. did what I asked, nothing else.
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5

Heather

Quick friendly service.

Quick friendly service.
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5

Happy in Southington

As soon as I pulled in, Tom came out to greet me and told me his name. He said I would be brought into the bay within 5 minutes ...

As soon as I pulled in, Tom came out to greet me and told me his name. He said I would be brought into the bay within 5 minutes, as soon as they moved another vehicle out. He was absolutely right. The service was quick, attentive and friendly.
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5

no

all good

all good
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5

Sharella M

I always go to this location and every time everyone is professional and very nice and pleasant.

I always go to this location and every time everyone is professional and very nice and pleasant.
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5

Jon Z

The customer service is very good and people are very polite and everything is very professional and they tell you everything th ...

The customer service is very good and people are very polite and everything is very professional and they tell you everything that's going on and I like that very much
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5

Dave T

Just an overall great experience quick friendly and efficient

Just an overall great experience quick friendly and efficient
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5

Andrea A

All staff members were friendly and welcoming. They explained the entire process well. I always enjoy going there.

All staff members were friendly and welcoming. They explained the entire process well. I always enjoy going there.
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5

sharon T.

I’m highly satisfied with this experience because everything from the moment of pulling in was exceptional! The Technicians were ...

I’m highly satisfied with this experience because everything from the moment of pulling in was exceptional! The Technicians were very courteous, explained every step of the procedure, what they were doing, the price and above all very professional! I definitely will recommend to all my friends and family about Valvolines exceptional service!
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5

Southington310818

Jay was very professional and courteous. Thank you.

Jay was very professional and courteous. Thank you.
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5

MF1107

The gentlemen answered all of the questions I had.

The gentlemen answered all of the questions I had.
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5

Hanna

I was very pleased with the fast, professional and friendly treatment. Tom greeted me right away when I pulled up and he explain ...

I was very pleased with the fast, professional and friendly treatment. Tom greeted me right away when I pulled up and he explained every step through my oil change. I also mentioned to him that my tires were low on air and he assured me that they would be thoroughly checked, which I appreciated.
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5

nickg

Easy, convenient

Easy, convenient
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5

LarryD

Quick ,courteous, and efficent

Quick ,courteous, and efficent
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5

DaveK

Very positive experience. Arrived at 9:20am on a Sunday and completed in under 20 mins.

Very positive experience. Arrived at 9:20am on a Sunday and completed in under 20 mins.
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5

Gabe J

Tommy was very knowledgeable about everything. Didn’t pressure me into getting all sorts of unnecessary things.

Tommy was very knowledgeable about everything. Didn’t pressure me into getting all sorts of unnecessary things.
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5

Gloria S

Jay was knowledgeable and friendly and I felt he was upfront and honest.

Jay was knowledgeable and friendly and I felt he was upfront and honest.
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5

Eileen M

My technician was Jay. He was efficient and very polite. I was very pleased with his service. In addition, the manager (Steve ...

My technician was Jay. He was efficient and very polite. I was very pleased with his service. In addition, the manager (Steve) made a special visit to my home a town away to shore up my skid plate that had loosened on one side on the way home and was dragging on the pavement (Honda problem and not due to Valvoline service). I thought that was excellent customer service. I am very pleased with this Valvoline location.
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5

AuntiJill

This was the fastest service ever. The guys were very friendly. There were no problems or surprises. Usually there is something ...

This was the fastest service ever. The guys were very friendly. There were no problems or surprises. Usually there is something extra to fix, adjust or fill, but this trip was a straight forward oil change.
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5

Kelly D.

Overall Customer service was great.

Overall Customer service was great.
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5

Jme

Jay was friendly and willing to answer any questions. The service was quick.

Jay was friendly and willing to answer any questions. The service was quick.
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5

AmyB

The service is great. Very quick!

The service is great. Very quick!
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5

P.J. Schrantz

Courteous staff, knowledgable and quick!

Courteous staff, knowledgable and quick!
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5

Joe C.

Just good overall serviceThey checked everything down to tire pressureTakes alot of stress off of myselfAs a contractor i dont a ...

Just good overall serviceThey checked everything down to tire pressureTakes alot of stress off of myselfAs a contractor i dont always have time to check everything on my work van
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5

Benvo

Everyone was friendly..the crew worked well together..communication was great... everybody knew what their job function was whic ...

Everyone was friendly..the crew worked well together..communication was great... everybody knew what their job function was which it quick and efficient..
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5

donnie c

just great service. friendly,not pushy but informative. have never had a problem. been coming for years and shall continue. no r ...

just great service. friendly,not pushy but informative. have never had a problem. been coming for years and shall continue. no reason to stop.
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5

Jennifer O.

It was quick & the staff was very knowledgeable about what they were doing. I never had to get out of my car & was in and out wi ...

It was quick & the staff was very knowledgeable about what they were doing. I never had to get out of my car & was in and out within 20 minutes.
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5

Tsj

It was quick & easy. Plus the staff was great!

It was quick & easy. Plus the staff was great!
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5

Cphen

Precise and accurate information provided by staff and I do not feel pressure like advertising to sale their product to me. The ...

Precise and accurate information provided by staff and I do not feel pressure like advertising to sale their product to me. The message were clear, informative and very sincere.
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5

Dribob

Place was clean and staff were professionals

Place was clean and staff were professionals
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5

Stella’s mom

Very friendly & professional staff all around.

Very friendly & professional staff all around.
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5

Bill

QUICK AND EFFICIENT

QUICK AND EFFICIENT
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5

Anonymous

Extremely fast service, in & out in less than 15 mins!

Extremely fast service, in & out in less than 15 mins!
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5

Kevin P

Tom was knowledgeable and gave excellent service! He got me in and out with no issues and no pressure to buy additional items, b ...

Tom was knowledgeable and gave excellent service! He got me in and out with no issues and no pressure to buy additional items, but still let me know my options.
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5

Mb

Staff was great!

Staff was great!
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5

SheilaG

Very courteous and friendly team.

Very courteous and friendly team.
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5

Linda M

The young man who waited on me was named Jay. He was friendly, well spoken, and very professional. He checked the cabin filter ...

The young man who waited on me was named Jay. He was friendly, well spoken, and very professional. He checked the cabin filter which was somewhat dirty, recommended that be changed, but, not being too bad, I told him I would like to wait a little while as I was low on funding right at the moment. I definetely will get the filter replaced within the next two months, before fall sets in. He didn't try to persuade me to do it now. He is a very respectful young man.I appreciate all the checking your servicemen do. I told Jay it's like taking my car to the doctor!!!
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5

Karen B

I appreciate that there is no “hard sell” on services. As a result, I feel confident that any service recommended in more than a ...

I appreciate that there is no “hard sell” on services. As a result, I feel confident that any service recommended in more than a cursory way is actually needed.
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5

Bob C

quick easy in easy out

quick easy in easy out
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5

Anonymous

Kind courteous staff and quick service

Kind courteous staff and quick service
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5

Mamabear

I was able to sit in my car with my son. I wasn’t pressured to buy more and the staff there worked extremely well together. And ...

I was able to sit in my car with my son. I wasn’t pressured to buy more and the staff there worked extremely well together. And they were all very friendly!!!
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5

Noah R

It was my first time there and the guy that brought me into the garage was very nice and was clear about everything, he walked m ...

It was my first time there and the guy that brought me into the garage was very nice and was clear about everything, he walked me step by step through everything and it helped a lot I really liked the service there it was a good experience and one guy also completed me on my new exhaust and that made me happy. Overall I’m definitely coming back.
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5

Melody S

Tom was very efficient, he answered all of my questions and explained what was being done as the process went along.

Tom was very efficient, he answered all of my questions and explained what was being done as the process went along.
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5

Natacha C.

TOM WAS GREAT. Always have excellent services.

TOM WAS GREAT. Always have excellent services.
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5

Frank T

Very courteous , thorough and efficient service

Very courteous , thorough and efficient service
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5

hSargeant

i'm a loyal customer to this location because the service and the staff are always great

i'm a loyal customer to this location because the service and the staff are always great
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5

Brett

Joseph was very easy to work with. He knew what he was talking about and gave me all the information I needed. Also very polite ...

Joseph was very easy to work with. He knew what he was talking about and gave me all the information I needed. Also very polite and didn’t pressure me into buying anything extra. He asked when my price was displayed if I was ok with it. Very fast and polite.
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5

Daniele S

It is easy and convenient to be able to pull in and not need an appointment. Also being open til 6 I can get there after work.

It is easy and convenient to be able to pull in and not need an appointment. Also being open til 6 I can get there after work.
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5

CT Mike

I like to install the filters myself so I had them on my front seat. Joseph offered to install the air filter and upon inspectio ...

I like to install the filters myself so I had them on my front seat. Joseph offered to install the air filter and upon inspection told me that it could wait a few more months before replacing. Loved the honesty.
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5

Susan O'C

Been there before & was satisfied

Been there before & was satisfied
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5

Anonymous

Jay showed and walked me through everything that was being done to my vehicle and answered all my questions. He explained what V ...

Jay showed and walked me through everything that was being done to my vehicle and answered all my questions. He explained what Valvoline could do and what I would need the Infiniti service department to do and why. He also educated me on air filters and oil pans so that my dealership couldn't talk me into things I don't need on my next visit.
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5

MJ

The staff was very knowledgeable, communicated what was being done and thorough.

The staff was very knowledgeable, communicated what was being done and thorough.
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3

Dave h

Recommended services are not the same interval as the dealer.

Recommended services are not the same interval as the dealer.
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5

Ryanf

Southington

86 Queen Street
Southington, CT, 06489

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

Southington

86 Queen Street Southington, CT, 06489

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

86 Queen Street
Southington, CT, 06489