Southington

Fast service, friendly & courteous people

Fast service, friendly & courteous people

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Service was fast and efficient.

Service was fast and efficient.

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Pretty quick in and out and don't need to make an appointment and then leave the car.

Pretty quick in and out and don't need to make an appointment and then leave the car.

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Quick and knowledgeable

Quick and knowledgeable

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The employees were very friendly, they were well informed with what needed to be done, and made me feel comfortable with any que ...

The employees were very friendly, they were well informed with what needed to be done, and made me feel comfortable with any questions I had.

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very knowledgable and professional- quick.good value

very knowledgable and professional- quick.good value

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Nice people, good work.

Nice people, good work.

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Friendliest staff I’ve ever encountered! They took the time to explain everything and were so knowledgeable! And it was so quick ...

Friendliest staff I’ve ever encountered! They took the time to explain everything and were so knowledgeable! And it was so quick!

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Bought a used car and had decided I was going to accept almost every service that was offered. They generally offer many servic ...

Bought a used car and had decided I was going to accept almost every service that was offered. They generally offer many services and addressed areas of concern without me asking. I had already used this location, so I didn't need to know much more about them, but I left feeling better about my car and that was even more important to me.

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Very attentive and jay was explaining the process throughout. Very thorough

Very attentive and jay was explaining the process throughout. Very thorough

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It was my first time there and satisfied with the service .

It was my first time there and satisfied with the service .

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I enjoy being able to stay in the car when service is being done.

I enjoy being able to stay in the car when service is being done.

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The people that serviced my car were extremely customer service oriented. They were exceptional and are a great asset to your co ...

The people that serviced my car were extremely customer service oriented. They were exceptional and are a great asset to your company. I’d highly recommend them!

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Steve was very pleasant and helpful!

Steve was very pleasant and helpful!

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Jay greeted me politely & explained everything clearly and professionally.

Jay greeted me politely & explained everything clearly and professionally.

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I get what I need and i'm out fast

I get what I need and i'm out fast

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Service was fast and friendly. No need to get out of the car.. kids got to sit quiet amd wait..The only complaint was the price ...

Service was fast and friendly. No need to get out of the car.. kids got to sit quiet amd wait..The only complaint was the price .. $80 AFTER a $15 coupon!!! Feel like it might have been better if i spent the $35 at the dealer... the dealer is less convenient... but big price difference

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From the first visit to the last, I expect this level service and I receive it every time. Thank you!

From the first visit to the last, I expect this level service and I receive it every time. Thank you!

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Jay was great. Informed me of everything they were doing and answered all my questions. Thr guys worked together well and were ...

Jay was great. Informed me of everything they were doing and answered all my questions. Thr guys worked together well and were very friendly and professional.

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Friendly not pushy professional and quickA little too expensive so may try other places before returning

Friendly not pushy professional and quickA little too expensive so may try other places before returning

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Well orchestrated crew to get you in and out. I’m a big fan of no sales pressure to buy extras. It’s a big turn off for me as I ...

Well orchestrated crew to get you in and out. I’m a big fan of no sales pressure to buy extras. It’s a big turn off for me as I do most of my own work.

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The Technician were fast and accommodating and were quick to point out that I had a parking light out which I had them repair

The Technician were fast and accommodating and were quick to point out that I had a parking light out which I had them repair

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The men were helpful and friendly. Work was done quickly and no issues.

The men were helpful and friendly. Work was done quickly and no issues.

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I was kept well informed as to the work that was being done and everyone was polite and professional.

I was kept well informed as to the work that was being done and everyone was polite and professional.

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Everything went quick

Everything went quick

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Quick, value, straight froward, no bull-oney

Quick, value, straight froward, no bull-oney

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I have been elsewhere recently and it took way too long. This is very quick, reliable and did everything

I have been elsewhere recently and it took way too long. This is very quick, reliable and did everything

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The service is great. Every tech I work with does a great job.

The service is great. Every tech I work with does a great job.

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Courteous and professional

Courteous and professional

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Short visit

Short visit

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I have only been coming here since I bought my car in 2012. They always take great care of me. I always went to Plainville Ct bu ...

I have only been coming here since I bought my car in 2012. They always take great care of me. I always went to Plainville Ct but have moved and now Southington Ct is closer. Still the same great service.

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The woman, Stephanie, who was working on my car was fantastic!! So helplful and explained everything.

The woman, Stephanie, who was working on my car was fantastic!! So helplful and explained everything.

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Fantastic service and support provided by Jay! I’ve had Jay in prior visits and he’s truly excellent- very trustworthy and depe ...

Fantastic service and support provided by Jay! I’ve had Jay in prior visits and he’s truly excellent- very trustworthy and dependable

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Knowledgable and polite staff

Knowledgable and polite staff

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Great staff, quick work.

Great staff, quick work.

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Technicians were efficient and knowledgeable.

Technicians were efficient and knowledgeable.

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Jay was very friendly , service was great

Jay was very friendly , service was great

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Jay was great at explaining everything that was going on and everything was so quick!

Jay was great at explaining everything that was going on and everything was so quick!

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Jay did a great job

Jay did a great job

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The attendant the helped me through the process was very helpful. I believe her name was Stefanie at the Southington CT location ...

The attendant the helped me through the process was very helpful. I believe her name was Stefanie at the Southington CT location, very knowledgeable, great personality, she should get a raise in pay because people like her are what Valvoline customers will remember.

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Jay was extremely knowledgeable and helpful!

Jay was extremely knowledgeable and helpful!

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Honest discussion with tech and appropriate use of coupons

Honest discussion with tech and appropriate use of coupons

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Jay was very informative and kind and Steve did his best to get me in quickly even though there several cars waiting

Jay was very informative and kind and Steve did his best to get me in quickly even though there several cars waiting

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I liked that I didn't have to wait and the Technicians were very friendly. Great Customer Service.

I liked that I didn't have to wait and the Technicians were very friendly. Great Customer Service.

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Courteous service in a timely manner

Courteous service in a timely manner

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Every time I go there it's a very helpful, personable and knowledgeable staff. Not sure if Jay is the manager but he always seem ...

Every time I go there it's a very helpful, personable and knowledgeable staff. Not sure if Jay is the manager but he always seems to have a take charge attitude and is also extremely professional with the work he does. Have never had a problem here like I have had with other brand's service centers who forget to put the oil pan pack on, don't show me the dip stick or the old filter, etc. Here, I see and hear everything that is going on so I know I am being taken care of and not being taken advantage of.

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I have had Jay in the past and was not impressed. However, he has been present a few times since and this visit, the experience ...

I have had Jay in the past and was not impressed. However, he has been present a few times since and this visit, the experience was far more pleasurable.

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Satisfied

Satisfied

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Friendly service. Explained issues using language I understand. Was not pushed to make purchases I was not yet ready for

Friendly service. Explained issues using language I understand. Was not pushed to make purchases I was not yet ready for

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The staff were super friendly and explain the services that I was going to receive. They did a great job of also catering to my ...

The staff were super friendly and explain the services that I was going to receive. They did a great job of also catering to my need to use the restroom twice. The services took a little bit longer than usual but I did get a lot done to my car that day.

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Everyone is always polite, friendly and extremely knowledgeable.

Everyone is always polite, friendly and extremely knowledgeable.

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The service was great. Stephanie was friendly, courteous and professional. There was absolutely no worries or pressure.

The service was great. Stephanie was friendly, courteous and professional. There was absolutely no worries or pressure.

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Quick, could see what techs were doing. Saw them double check items were replaced, showed me oil level

Quick, could see what techs were doing. Saw them double check items were replaced, showed me oil level

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The entire service took less than 30 min they explained everything that was going on and what needed to be done

The entire service took less than 30 min they explained everything that was going on and what needed to be done

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No sparks, no engine fires, no trouble.

No sparks, no engine fires, no trouble.

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Always great service and friendly staff

Always great service and friendly staff

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QuickKnowledgeable staffGood priceMultiple options/ services available

QuickKnowledgeable staffGood priceMultiple options/ services available

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I was impressed that the girl (Stephanie) did the oil change while the 2 men worked under the hood. They all were having a good ...

I was impressed that the girl (Stephanie) did the oil change while the 2 men worked under the hood. They all were having a good time. It seemed that 1 of the men was new and they were explanning to him what to do but all were very friendly.

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Jay was the Best! Great service

Jay was the Best! Great service

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I wasn't forced into spending too much money n stuff that weren't necessary.

I wasn't forced into spending too much money n stuff that weren't necessary.

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They were friendly and very knowledgeable

They were friendly and very knowledgeable

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I was in and out in no time and all the services were explained to me in a professional manner

I was in and out in no time and all the services were explained to me in a professional manner

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Just not sure if I really needed everything they suggested.

Just not sure if I really needed everything they suggested.

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Everyone was great!

Everyone was great!

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Mike was great! Helped me open the hood and explained everything thoroughly. I also had my 2 year old in the car, so I apprecia ...

Mike was great! Helped me open the hood and explained everything thoroughly. I also had my 2 year old in the car, so I appreciated how speedy the oil change was.

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Very fast and knowledgeable staff.

Very fast and knowledgeable staff.

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The staff was very courteous and effecient.

The staff was very courteous and effecient.

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Fast in and out

Fast in and out

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The gentleman that took care of me Thomas was fantastic. He was thorough and very nice. He deserves a raise! 😀

The gentleman that took care of me Thomas was fantastic. He was thorough and very nice. He deserves a raise! 😀

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Quick service, friendly staff, quality work.

Quick service, friendly staff, quality work.

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Jason and the crew were very nice and helpful

Jason and the crew were very nice and helpful

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I was highly satisfied with my experience at the Southington Valvoline because Jason, Kayla and Joe were extremely helpful, very ...

I was highly satisfied with my experience at the Southington Valvoline because Jason, Kayla and Joe were extremely helpful, very kind and caring and they had the absolute best attitudes and the biggest smiles on their faces. They know exactly what they are talking about and pointed me in the right direction with my oil change and other things but were not pushy whatsoever which really made me feel super comfortable. Jason walked me through everything and fully explained everything they were doing while also educating me about basically how my car works. The team at Southington Valvoline is AWESOME! And I have been recommending them to everyone I know.

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Got job done in timely manner

Got job done in timely manner

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Very knowledgeable and friendly employees.

Very knowledgeable and friendly employees.

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Steven & Cody were absolutely amazing! Steven didn’t pressure me at all into making extra purchases which i appreciate. Best ser ...

Steven & Cody were absolutely amazing! Steven didn’t pressure me at all into making extra purchases which i appreciate. Best service i’ve EVER had!

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Excellent service and Stephanie was very informative and had great customer service skills.

Excellent service and Stephanie was very informative and had great customer service skills.

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Service was quick, thorough, friendly and polite

Service was quick, thorough, friendly and polite

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The technician was very courteous, pleasant and knowledgeable. Real nice guy

The technician was very courteous, pleasant and knowledgeable. Real nice guy

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Tommy did a great job providing friendly, speedy service.

Tommy did a great job providing friendly, speedy service.

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People were incredibly friendly and professional. Great job.

People were incredibly friendly and professional. Great job.

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this is the first time I felt like the main person dealing with me wasn't happy to be there. Not as friendly as others in the p ...

this is the first time I felt like the main person dealing with me wasn't happy to be there. Not as friendly as others in the past. Maybe he was just having a bad day. When I pulled out I realized I did not get a sticker for the windshield to remind me of my next oil change. It's ok I wrote down my mileage and will hopefully remember.I also have to remember to tell whomever is working with me that my credit card is a "business" card. This is the second time they had trouble getting the payment to go thru.

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The courtesy and efficiency of the visit was more than enough to recommend a return visit.

The courtesy and efficiency of the visit was more than enough to recommend a return visit.

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They were very professional and quick besides being friendly and courteous

They were very professional and quick besides being friendly and courteous

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Employee friendlines and expertise

Employee friendlines and expertise

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Jay and cody mlm ase the visit outstanding!

Jay and cody mlm ase the visit outstanding!

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The people working there were awesome! Great teamwork and very friendly. They made me feel comfortable having work done on the ...

The people working there were awesome! Great teamwork and very friendly. They made me feel comfortable having work done on the truck.

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good experience

good experience

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Very friendly

Very friendly

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I came two days in a row with both my household vehicles. I happened to get Stephanie on both trips in and was very satisfied. H ...

I came two days in a row with both my household vehicles. I happened to get Stephanie on both trips in and was very satisfied. Her knowledge, her communication, and her customer service was excellent. The atmosphere at the Southington store is very welcoming and inviting. The whole staff, even short handed, made me feel welcomed. I thoroughly appreciated my visit.

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never recieved my receipt for the serviceswas supposed to be emailed to me

never recieved my receipt for the serviceswas supposed to be emailed to me

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The staff was very knowledgeable snd friendly.

The staff was very knowledgeable snd friendly.

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Tom and company were attentive, informative, and very friendly. I’m a usual customer and will continue to use this service.

Tom and company were attentive, informative, and very friendly. I’m a usual customer and will continue to use this service.

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They checked a few items under the vehicle for me when I asked such as the hangers for the exhaust pipes, the condition of the c ...

They checked a few items under the vehicle for me when I asked such as the hangers for the exhaust pipes, the condition of the catalytic converter, and my fuel lines. My car is almost 19 years old and I was concerned so did a quick visual check, that is all I needed and they were so nice about it.

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They were honest and respectful

They were honest and respectful

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The staff were friendly , professional and well informed. In addition I was educated on other service options as the service pr ...

The staff were friendly , professional and well informed. In addition I was educated on other service options as the service proceeded and there was no pressure to buy them.

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I was greeted right away. They told me there would be a few minutes to wait. Once inside they worked quickly and efficiently to ...

I was greeted right away. They told me there would be a few minutes to wait. Once inside they worked quickly and efficiently to complete my oil change, topped off the fuilds and changed my air fileter. They explained each step of the process. Wonderful job

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Very pleasant, service was quick

Very pleasant, service was quick

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I highly satisfied because they took me right in there was no wait time they were very efficient and helpful. They weren’t pus ...

I highly satisfied because they took me right in there was no wait time they were very efficient and helpful. They weren’t pushy on selling the additional products and they were very friendly and courteous

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Tommy and the staff are all phenomenal. They are polite, knowledge, transparent, professional and work quickly.

Tommy and the staff are all phenomenal. They are polite, knowledge, transparent, professional and work quickly.

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The service techs were great!

The service techs were great!

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Tom us excellent. He is friendly and courteous. Always answers my questions honestly in my opinion.

Tom us excellent. He is friendly and courteous. Always answers my questions honestly in my opinion.

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Tried to up sell me on flushing cooling fluids for $100+ and pushing filter change for cabin filter. Didn’t like being encourage ...

Tried to up sell me on flushing cooling fluids for $100+ and pushing filter change for cabin filter. Didn’t like being encouraged to perform such an expensive service.

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Great customer serviice and very efficient time wise.

Great customer serviice and very efficient time wise.

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Very friendly staff

Very friendly staff

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It was my first visit. I like the convenience and the quick service. I found a little pricey but worth the money and I like that ...

It was my first visit. I like the convenience and the quick service. I found a little pricey but worth the money and I like that u give Vets a discount. The staff was outstanding. Needless to say I will go back and recommend u to others.

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i feel that 11.99 each to replace license 2 plates bulb was too expensive

i feel that 11.99 each to replace license 2 plates bulb was too expensive

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good service, very satisfied, extremely polite

good service, very satisfied, extremely polite

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Having worked in senior leadership in the corporate world for decades, I am impressed with the technical staff at this location. ...

Having worked in senior leadership in the corporate world for decades, I am impressed with the technical staff at this location. In addition to working together brilliantly as a team, they are efficient, knowledgeable, and excellent communication skills. My questions are always answered honestly and completely. And I continue to come back because there is no upsell pressure. Well done

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I didn't realize how fast and easy it was to get an oil change here - Tommy, Joey, and Steph were highly informative and talked ...

I didn't realize how fast and easy it was to get an oil change here - Tommy, Joey, and Steph were highly informative and talked me through everything I needed to do in order to ensure that my car was in good shape. Not having to get out of my car was awesome!

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I'll tell you what I always do. Your service is quite pricy (about $60 bucks, if oil only. Down the street, Munro will do the jo ...

I'll tell you what I always do. Your service is quite pricy (about $60 bucks, if oil only. Down the street, Munro will do the job for $18), and despite that I use you guys, which should tell you what you want to know!

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Nice customer service

Nice customer service

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They were very helpful, and informative. My brake lights were not working and they if they hadn’t done the light check I would h ...

They were very helpful, and informative. My brake lights were not working and they if they hadn’t done the light check I would have no idea that they were off

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From the moment I drive on the lot, I am noticed and acknowledged. The bay was opened and I was welcomed in. The tech introduced ...

From the moment I drive on the lot, I am noticed and acknowledged. The bay was opened and I was welcomed in. The tech introduced himself and the others that were going to work on my truck. He brought up my past info on the computer and asked if I'd like to upgrade the oil change or keep it the same as I've had in the past. No pressure to upgrade, only an inquiry. He explained things that I may be interested in having done with the number of miles on the truck but there was no pressure to buy. The services were done quickly by some very friendly people. The price was right.This is what I want when I go for service, friendly, quick and efficient. I'm not there to have coffee and a conversation. These folks have a great balance of friendly but efficient. I didn't seem rushed out of there either. They made sure I was satisfied before I left the bay. Great job Valvoline. See you in a few months.

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Jay and the other staff are very kind and friendly. This was my first time paying for synthetic oil, which is much more expensiv ...

Jay and the other staff are very kind and friendly. This was my first time paying for synthetic oil, which is much more expensive then non-synthetic. I was a bit shocked at the cost at first, but Jay made me feel calm and positive about it anyway.

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Tommy was an incredible help, that man deserves a promotion!!!

Tommy was an incredible help, that man deserves a promotion!!!

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Jay who worked on my car was friendly and knowledgeable

Jay who worked on my car was friendly and knowledgeable

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I was greeted and helped by the best Southington Valvoline has to offer. Cody, Tom, Jay, and Stephanie offered the greatest serv ...

I was greeted and helped by the best Southington Valvoline has to offer. Cody, Tom, Jay, and Stephanie offered the greatest service as always. I was first greeted by Tom before I pulled in and asked me how everything was going in life and the reason for my trip today. I was then helped out by Cody afterwards. Cody worked like a "Well-oiled Machine" the whole time.

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Professional great attitude and very informative

Professional great attitude and very informative

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They explain everything he was going to do and the prices. very pleasant . Thank you for your fast service.

They explain everything he was going to do and the prices. very pleasant . Thank you for your fast service.

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The man servicing my vehicle, Tommy, treated me well and did a great job.

The man servicing my vehicle, Tommy, treated me well and did a great job.

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Excellent service and great friendly people who are very knowledgeable, only place I go.

Excellent service and great friendly people who are very knowledgeable, only place I go.

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The young woman who helped me was terrific- very thorough friendly and professional I already referred two rope to your location ...

The young woman who helped me was terrific- very thorough friendly and professional I already referred two rope to your location and I’ll be back with my other car

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Tommy and his crew run a well-oiled machine. The process was seamless, as always. I was in and out in 10 minutes. It’s a great g ...

Tommy and his crew run a well-oiled machine. The process was seamless, as always. I was in and out in 10 minutes. It’s a great group at that location. The service is always great and everyone is always quick and friendly. I actually have two Valvoline locations that are closer to me but I specifically go to Southington instead because they have the best service.

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I’ve been bring all my vehicles to this location even before it was Valvoline. Always a timely turnaround. Jay was my rep this t ...

I’ve been bring all my vehicles to this location even before it was Valvoline. Always a timely turnaround. Jay was my rep this time. A very nice person.

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Very Knowledgeable staff. Quick service, but accurate. Made sound recommendations.

Very Knowledgeable staff. Quick service, but accurate. Made sound recommendations.

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I went in for an oil change and the staff was very friendly and knowledgeable. They worked together efficiently to get me out fa ...

I went in for an oil change and the staff was very friendly and knowledgeable. They worked together efficiently to get me out faster. Cody and his team worked like a well oiled machine.

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The individual I dealt with, Jay, at the Southington, CT Valvoline Instant Oil Change was very professional, courteous, and Frie ...

The individual I dealt with, Jay, at the Southington, CT Valvoline Instant Oil Change was very professional, courteous, and Friendly. Good representative of the organization.

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Steve shilling the manager is a good friend of mine and he did a very good job as well as the other employees

Steve shilling the manager is a good friend of mine and he did a very good job as well as the other employees

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The crew always does a great job!

The crew always does a great job!

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Jay was extremely professional, and was very clear in explaining what was happening with my oil change. I have visited other Val ...

Jay was extremely professional, and was very clear in explaining what was happening with my oil change. I have visited other Valvoline’s in the past and never had such outstanding customer service. I will definitely do all of my oil changes in Southington from now on.

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I got in they told me all the prices they went right to work and I was out in a flash. Whats better than that? Ralph

I got in they told me all the prices they went right to work and I was out in a flash. Whats better than that? Ralph

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Jay, the lead man, and the others performed as we have come to expect from Valvoline pros - Top Gun Performers all !

Jay, the lead man, and the others performed as we have come to expect from Valvoline pros - Top Gun Performers all !

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Cody was very helpful and knowledgeable. He answered all my questions.

Cody was very helpful and knowledgeable. He answered all my questions.

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I am always highly satisfied with my visits to Valvoline, but this visit was particularly excellent. The team completed this ser ...

I am always highly satisfied with my visits to Valvoline, but this visit was particularly excellent. The team completed this service like a well-oiled machine (literally and figuratively). Thanks, Cody and team!

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Very highly satisfied

Very highly satisfied

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The Technician was very thorough and polite I am a Territory Manager for AAA Approved Auto Repair Program so I know good quality ...

The Technician was very thorough and polite I am a Territory Manager for AAA Approved Auto Repair Program so I know good quality customer service when I see it I have over 80 AAA approved auto repair shops in Connecticut that I maintain

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Fast, clean, employees are well trained

Fast, clean, employees are well trained

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Jay was polite and friendly.

Jay was polite and friendly.

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Courteous staff, helpful, expedient

Courteous staff, helpful, expedient

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Very prompt friendly professional service

Very prompt friendly professional service

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Friendly staff

Friendly staff

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Friendly staffSeemed honest Service was quick

Friendly staffSeemed honest Service was quick

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The service is quick and dependable. It just costs a lot more compared to other oil change places nearby. 3 times as much.

The service is quick and dependable. It just costs a lot more compared to other oil change places nearby. 3 times as much.

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Staff was great and courteous.

Staff was great and courteous.

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Awesome staff and quick service

Awesome staff and quick service

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Great service, friendly interaction with Jay, and a reasonable price.

Great service, friendly interaction with Jay, and a reasonable price.

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Polite, well trained, quick staff

Polite, well trained, quick staff

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Fast service and everyone was very nice

Fast service and everyone was very nice

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Very informative

Very informative

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Customer service was outstanding

Customer service was outstanding

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Joseph and the crew were very friendly. Every visit the employees are so professional and they function like an amazing team. Th ...

Joseph and the crew were very friendly. Every visit the employees are so professional and they function like an amazing team. They must be well managed..

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I have been a faithful customer of Valvoline for more than (5) yrs. The only change for me (thank God) is the opening of a clo ...

I have been a faithful customer of Valvoline for more than (5) yrs. The only change for me (thank God) is the opening of a closer Valvoline in my town (Southington) verses the next town over Plainville. Therefore, I continue to patronize Valvoline especially with the close location. I also use a synthetic oil due to high mileage & it was Valvoline's recommendation I use this type of oil. The only scenario that I find very interesting is the constant transfer/moves of personnel. I learn the Mgrs. name & before I know it they are at another sight.Albeit, that can be a good thing! What's the old saying, "Change is Good!!Thanks for the opportunity to express my experiences at Valvoline! Marv G.

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Staff always makes it a pleasant experience to have auto service

Staff always makes it a pleasant experience to have auto service

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Tommy is a super dude with some swagger.

Tommy is a super dude with some swagger.

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Very friendly employees, service is quick and they explain everything as they go. This is the best place to get an oil change!

Very friendly employees, service is quick and they explain everything as they go. This is the best place to get an oil change!

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The guys working there are polite, fun, and efficient! I go out of my way to visit THIS service center!!!!!

The guys working there are polite, fun, and efficient! I go out of my way to visit THIS service center!!!!!

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prompt, curtious, efficient

prompt, curtious, efficient

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They listened to what I wanted and simply followed my requests.

They listened to what I wanted and simply followed my requests.

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Jay was helpful and honest about what I needed and what would be best for my vehicle.

Jay was helpful and honest about what I needed and what would be best for my vehicle.

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Awesome teamwork! Thank you guys for helping with the quick service

Awesome teamwork! Thank you guys for helping with the quick service

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There was no waiting I was in & out in 10 minutes & I never got out of my truck. Staff was great& Friendly

There was no waiting I was in & out in 10 minutes & I never got out of my truck. Staff was great& Friendly

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Very professional, very courteous

Very professional, very courteous

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They were friendly, quick and didn’t try hard to upsell.

They were friendly, quick and didn’t try hard to upsell.

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Excellent staff, professional service

Excellent staff, professional service

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The staff was friendly and quick. Jay was easy to talk to and made me feel comfortable. I trusted his knowledge of my vehicle.

The staff was friendly and quick. Jay was easy to talk to and made me feel comfortable. I trusted his knowledge of my vehicle.

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They were quick, attentive and friendly. Explained everything well.

They were quick, attentive and friendly. Explained everything well.

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The gentleman I spoke with (Ryan?) offered to fix multiple things on my vehicle. When I refused service of some things because o ...

The gentleman I spoke with (Ryan?) offered to fix multiple things on my vehicle. When I refused service of some things because of my budget, he was not pushy and was very informative. He talked me through each repair and helped me make the right decisions for my money.He was very informative and down to earth. He greeted me as soon as i pulled in and explained the services and pricing upfront. Overall, i was extremely happy with my service 😁

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Tom and Cody were great. They got me in a out in record time.

Tom and Cody were great. They got me in a out in record time.

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They personally introduced themselfs to me to assure my service would be good and safe

They personally introduced themselfs to me to assure my service would be good and safe

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I went to the Queen St Southington, CT location. I spoke with Jay who was VERY nice as well as the other employees. Everyone was ...

I went to the Queen St Southington, CT location. I spoke with Jay who was VERY nice as well as the other employees. Everyone was very polite and knowledgeable. This was probably my first pain free car shop experience so thank you!

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The service is great and the guys are all very respectful .

The service is great and the guys are all very respectful .

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Very quick and Tom was very helpful

Very quick and Tom was very helpful

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Staff is always attentive to customer. They aren't talking to each other as you see in some other stores.

Staff is always attentive to customer. They aren't talking to each other as you see in some other stores.

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Great, quick work. Friendly staff. Car smiled as I pulled out.

Great, quick work. Friendly staff. Car smiled as I pulled out.

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Tom, was very knowledgeable, and made sure I was well taken care of. The service was quick and easy

Tom, was very knowledgeable, and made sure I was well taken care of. The service was quick and easy

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Tommy in the crew were great

Tommy in the crew were great

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felt like the selling never stopped

felt like the selling never stopped

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Tommy was outstanding to deal with!!

Tommy was outstanding to deal with!!

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Great staff. Efficient. Convenient.

Great staff. Efficient. Convenient.

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Tommy was great thanks for the great service !!!!

Tommy was great thanks for the great service !!!!

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Tom and the team was fantastic, kept it no nonsense and quick.

Tom and the team was fantastic, kept it no nonsense and quick.

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Done quickly and explained everything clearly to me.

Done quickly and explained everything clearly to me.

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I am never Disappointed when I come to this Valvoline there are knowledgeable nice friendly I know exactly what my needs are

I am never Disappointed when I come to this Valvoline there are knowledgeable nice friendly I know exactly what my needs are

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Service was of high quality and the staff was very friendly. Tommy let me know exactly what was going to be done, what was neede ...

Service was of high quality and the staff was very friendly. Tommy let me know exactly what was going to be done, what was needed, and took care of the service promptly.

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Great staff

Great staff

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Service was quick and thorough

Service was quick and thorough

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At this visit I was at the valvoline in southington and tommy was beyond excellent. He was extremely helpful explaining everythi ...

At this visit I was at the valvoline in southington and tommy was beyond excellent. He was extremely helpful explaining everything he was doing, and he even went above and beyond for me. I am very appreciative of his dedication to make my visit the best one possible. I will definitely be returning here and asking for him once again!

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Very friendly greeting from the staff. They were very knowledgeable and professional. No worries or pressure. I was in and out i ...

Very friendly greeting from the staff. They were very knowledgeable and professional. No worries or pressure. I was in and out in a decent amount of time. They gladly accepted my coupon.

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Treated with kindness and respectAll staff was professional and helpful

Treated with kindness and respectAll staff was professional and helpful

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The woman that greeted me at the garage door welcomed me and let me know approximately how long the wait time was. A bay opened ...

The woman that greeted me at the garage door welcomed me and let me know approximately how long the wait time was. A bay opened up next to the one I was waiting for and she promptly directed me into the garage. The service gentleman that took care of me was extremely pleasant and knowledgeable.

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The staff was friendly, informative and quick. Pricing is very fair.

The staff was friendly, informative and quick. Pricing is very fair.

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Friendly Staff, quick service. Seemed like a good Valvoline atmosphere. I had Tom as my helper today and he was great! He explai ...

Friendly Staff, quick service. Seemed like a good Valvoline atmosphere. I had Tom as my helper today and he was great! He explained everything to me very well, and didn't pressure me or push for me to buy additional services.Great visit today!

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Tommy did an excellent job of describing everything, did not try to pressure me into buying extra services and was professional ...

Tommy did an excellent job of describing everything, did not try to pressure me into buying extra services and was professional and pleasant the whole time. He's a great employee.Joe D.

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I go to Valvoline for every oil change. They are always professional, knowledgeable and quick!

I go to Valvoline for every oil change. They are always professional, knowledgeable and quick!

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The entire staff was professional, prompt, and friendly

The entire staff was professional, prompt, and friendly

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Steve was excellent and clearly explained everything that was being done. I felt zero pressure to add on but was well informed a ...

Steve was excellent and clearly explained everything that was being done. I felt zero pressure to add on but was well informed about things I needed.

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it was just good

it was just good

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Jason, Steven, and Cody G. were very friendly, professional but talkative in a way that made me feel at ease in the shop -- I ne ...

Jason, Steven, and Cody G. were very friendly, professional but talkative in a way that made me feel at ease in the shop -- I never felt uncomfortable asking questions or indicating areas of my vehicle that I thought needed a look-see/check. Never felt talked down to -- which sometimes happens at shops when they think you're clueless (or a woman haha) re cars -- overall a lovely experience. If anything they work too hard, they hadn't had a break all day, so I gave them some leftover apple pie squares that my father could do without -- would do so again. Will visit again. A+

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fast efficient friendly crew.. will definitely return

fast efficient friendly crew.. will definitely return

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The price is great for everything that to do and check. Everyone's super friendly and knowledgeable. I know when I come here the ...

The price is great for everything that to do and check. Everyone's super friendly and knowledgeable. I know when I come here their going to do a great job . I feel comfortable to ask questions and their answered clearly. I will recommend Valvoline to everyone and I always come here to get more e done.

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Service was excellent and I didn’t have to wait. The technicians were friendly, efficient and polite.

Service was excellent and I didn’t have to wait. The technicians were friendly, efficient and polite.

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Great service and no wait.

Great service and no wait.

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Very good

Very good

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they were very knowledgeable and were able to answer all my questions, also was no wait and it was a very fast service

they were very knowledgeable and were able to answer all my questions, also was no wait and it was a very fast service

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Everyone was very nice and explained everything thoroughly.

Everyone was very nice and explained everything thoroughly.

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I go to this location specifically because of the terrific people who work there. I always have a great experience, I'm a loyal ...

I go to this location specifically because of the terrific people who work there. I always have a great experience, I'm a loyal customer!

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I like how I was given information on additional services but not pressured. I also liked that the staff member was very knowled ...

I like how I was given information on additional services but not pressured. I also liked that the staff member was very knowledgeable and how quickly I was able to get my oil changed. The sales person also showed me how to change the oil indicator light in my vehicle to make it easier for me to know when I need my next oil change.

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Too expensive

Too expensive

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Great service

Great service

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Quick and friendly.

Quick and friendly.

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The staff and service was phenomenal. I was in and out for the price I expected after talking to the lady on the phone who works ...

The staff and service was phenomenal. I was in and out for the price I expected after talking to the lady on the phone who works at the 86 Queen St location. Everyone was very friendly at this location.

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The attendant was efficient, friendly, courteous and knowledgeable.

The attendant was efficient, friendly, courteous and knowledgeable.

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Fast, friendly, and professional staff

Fast, friendly, and professional staff

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Tommy at the Southington location was great!

Tommy at the Southington location was great!

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Tom in Southington was very good

Tom in Southington was very good

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I had never been to a drive through oil change prior to this visit. The employees explained the process and we're very courteou ...

I had never been to a drive through oil change prior to this visit. The employees explained the process and we're very courteous throughout. I'm 41. I'm an aircraft mechanic. I usually change my own oil, but I'd go back in a heart beat. Very impressed.

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Technicians were extremely professional and polite. Explained each service and asked if I had questions.A+

Technicians were extremely professional and polite. Explained each service and asked if I had questions.A+

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I was told a cheaper windshield wiper was available. When they went to place the wipers on my car, they said the cheaper option ...

I was told a cheaper windshield wiper was available. When they went to place the wipers on my car, they said the cheaper option wouldn’t work and I would need the more expensive ones. They said they weren’t that much more expensive “about a dollar more.” They ended up being $20 more than the original pair.

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The people working at the facility are always nice, prompt and helpful. This is why I have returned so many times.

The people working at the facility are always nice, prompt and helpful. This is why I have returned so many times.

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The friendliness is unbelievable and the service is exceptional.

The friendliness is unbelievable and the service is exceptional.

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Quick, effective

Quick, effective

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Ray was my techHe was professional and explained everything. The team worked great together.

Ray was my techHe was professional and explained everything. The team worked great together.

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As always I was greeted by the manager Steve and his fellow associate Jay. They always recognize me even if they haven't seen me ...

As always I was greeted by the manager Steve and his fellow associate Jay. They always recognize me even if they haven't seen me in months. The service is quick and convenient and I honestly couldn't do it faster or cheaper myself if I tried. I also had my son in the back seat while my oil change was being performed and it was refreshing to hear the entire staff start talking about kid shows like rocket power rather then swearing like most guys in other shops do. My son started off shy and had his window rolled up. But by the end of this visit he was just as happy as I was. Thank you Valvoline!

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The owner/manager was very informative and friendly. Service was quick but thorough.

The owner/manager was very informative and friendly. Service was quick but thorough.

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Quick and efficient

Quick and efficient

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First visit, everything seemed in order and I gave what I believe to be appropriate answers.

First visit, everything seemed in order and I gave what I believe to be appropriate answers.

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Very friendly staff... On the Ball service

Very friendly staff... On the Ball service

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Service was great. I had two toddlers with me in the backseat. The process was completed so quick that the kids didn’t even ge ...

Service was great. I had two toddlers with me in the backseat. The process was completed so quick that the kids didn’t even get antsy

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my attendant jay was informative & pleasant. all the guys work well together and were very helpful

my attendant jay was informative & pleasant. all the guys work well together and were very helpful

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no wait, took me with no appoitment on a sunday mechanic EXTREMELY FRIENDLY and explained wvery dstep of the way what he was doi ...

no wait, took me with no appoitment on a sunday mechanic EXTREMELY FRIENDLY and explained wvery dstep of the way what he was doing also did not try to sell me anything when i only wanted an oil change

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The staff was courteous, knowledgeable and overall friendly. They informed me of any additional work that was recommended but wa ...

The staff was courteous, knowledgeable and overall friendly. They informed me of any additional work that was recommended but was not pushy.

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Jay was the main employee who helped. He is awesome!!!! Wow! What a great experience. Polite, informative, but not pushy. Told m ...

Jay was the main employee who helped. He is awesome!!!! Wow! What a great experience. Polite, informative, but not pushy. Told me everything I needed to know and made conversation with me throughout. Very polite and knowledgeable. The whole crew at Southington Valvoline is amazing. I enjoy every visit to this location. Can't wait to go back and see them again! Thanks Jay!

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Very helpful service staff. They know their business and look to get you in and out and back on your way as soon as possible.

Very helpful service staff. They know their business and look to get you in and out and back on your way as soon as possible.

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Our customer service rep (Steve) was very courteous, knowledgeable and friendly. He made the experience wonderful. Thanks again! ...

Our customer service rep (Steve) was very courteous, knowledgeable and friendly. He made the experience wonderful. Thanks again!

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The staff were very attentive and kind. Tom did an amazing job and answered all of my questions.

The staff were very attentive and kind. Tom did an amazing job and answered all of my questions.

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Value of the serviceStaff courtesy and knowledgequality of service

Value of the serviceStaff courtesy and knowledgequality of service

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The service is beautifully coordinated, I’m assuming according to a checklist/protocol.

The service is beautifully coordinated, I’m assuming according to a checklist/protocol.

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Steve was fantastic

Steve was fantastic

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The staffwas courteous and seemed competent

The staffwas courteous and seemed competent

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This facility has no ability to rotate my tires due to running boards on my vehicle.

This facility has no ability to rotate my tires due to running boards on my vehicle.

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The service and technicians are always exceptional

The service and technicians are always exceptional

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The guys were prompt, pleasant, and efficient. They immediately got to work upon arriving and got me out as quickly as possible. ...

The guys were prompt, pleasant, and efficient. They immediately got to work upon arriving and got me out as quickly as possible.

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Everyone was friendly, and the service was very quick. Some additional work needs to be done by my mechanic, and the workers her ...

Everyone was friendly, and the service was very quick. Some additional work needs to be done by my mechanic, and the workers here were able to identify what specifically needs to be done.

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guys were prompt. no nonsense. did what I asked, nothing else.

guys were prompt. no nonsense. did what I asked, nothing else.

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Quick friendly service.

Quick friendly service.

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As soon as I pulled in, Tom came out to greet me and told me his name. He said I would be brought into the bay within 5 minutes ...

As soon as I pulled in, Tom came out to greet me and told me his name. He said I would be brought into the bay within 5 minutes, as soon as they moved another vehicle out. He was absolutely right. The service was quick, attentive and friendly.

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all good

all good

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I always go to this location and every time everyone is professional and very nice and pleasant.

I always go to this location and every time everyone is professional and very nice and pleasant.

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The customer service is very good and people are very polite and everything is very professional and they tell you everything th ...

The customer service is very good and people are very polite and everything is very professional and they tell you everything that's going on and I like that very much

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Just an overall great experience quick friendly and efficient

Just an overall great experience quick friendly and efficient

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All staff members were friendly and welcoming. They explained the entire process well. I always enjoy going there.

All staff members were friendly and welcoming. They explained the entire process well. I always enjoy going there.

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I’m highly satisfied with this experience because everything from the moment of pulling in was exceptional! The Technicians were ...

I’m highly satisfied with this experience because everything from the moment of pulling in was exceptional! The Technicians were very courteous, explained every step of the procedure, what they were doing, the price and above all very professional! I definitely will recommend to all my friends and family about Valvolines exceptional service!

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Jay was very professional and courteous. Thank you.

Jay was very professional and courteous. Thank you.

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The gentlemen answered all of the questions I had.

The gentlemen answered all of the questions I had.

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I was very pleased with the fast, professional and friendly treatment. Tom greeted me right away when I pulled up and he explain ...

I was very pleased with the fast, professional and friendly treatment. Tom greeted me right away when I pulled up and he explained every step through my oil change. I also mentioned to him that my tires were low on air and he assured me that they would be thoroughly checked, which I appreciated.

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Easy, convenient

Easy, convenient

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Quick ,courteous, and efficent

Quick ,courteous, and efficent

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Very positive experience. Arrived at 9:20am on a Sunday and completed in under 20 mins.

Very positive experience. Arrived at 9:20am on a Sunday and completed in under 20 mins.

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Tommy was very knowledgeable about everything. Didn’t pressure me into getting all sorts of unnecessary things.

Tommy was very knowledgeable about everything. Didn’t pressure me into getting all sorts of unnecessary things.

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Jay was knowledgeable and friendly and I felt he was upfront and honest.

Jay was knowledgeable and friendly and I felt he was upfront and honest.

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My technician was Jay. He was efficient and very polite. I was very pleased with his service. In addition, the manager (Steve ...

My technician was Jay. He was efficient and very polite. I was very pleased with his service. In addition, the manager (Steve) made a special visit to my home a town away to shore up my skid plate that had loosened on one side on the way home and was dragging on the pavement (Honda problem and not due to Valvoline service). I thought that was excellent customer service. I am very pleased with this Valvoline location.

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This was the fastest service ever. The guys were very friendly. There were no problems or surprises. Usually there is something ...

This was the fastest service ever. The guys were very friendly. There were no problems or surprises. Usually there is something extra to fix, adjust or fill, but this trip was a straight forward oil change.

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Overall Customer service was great.

Overall Customer service was great.

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Jay was friendly and willing to answer any questions. The service was quick.

Jay was friendly and willing to answer any questions. The service was quick.

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The service is great. Very quick!

The service is great. Very quick!

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Courteous staff, knowledgable and quick!

Courteous staff, knowledgable and quick!

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Just good overall serviceThey checked everything down to tire pressureTakes alot of stress off of myselfAs a contractor i dont a ...

Just good overall serviceThey checked everything down to tire pressureTakes alot of stress off of myselfAs a contractor i dont always have time to check everything on my work van

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Everyone was friendly..the crew worked well together..communication was great... everybody knew what their job function was whic ...

Everyone was friendly..the crew worked well together..communication was great... everybody knew what their job function was which it quick and efficient..

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just great service. friendly,not pushy but informative. have never had a problem. been coming for years and shall continue. no r ...

just great service. friendly,not pushy but informative. have never had a problem. been coming for years and shall continue. no reason to stop.

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It was quick & the staff was very knowledgeable about what they were doing. I never had to get out of my car & was in and out wi ...

It was quick & the staff was very knowledgeable about what they were doing. I never had to get out of my car & was in and out within 20 minutes.

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It was quick & easy. Plus the staff was great!

It was quick & easy. Plus the staff was great!

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Precise and accurate information provided by staff and I do not feel pressure like advertising to sale their product to me. The ...

Precise and accurate information provided by staff and I do not feel pressure like advertising to sale their product to me. The message were clear, informative and very sincere.

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Place was clean and staff were professionals

Place was clean and staff were professionals

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Very friendly & professional staff all around.

Very friendly & professional staff all around.

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QUICK AND EFFICIENT

QUICK AND EFFICIENT

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Extremely fast service, in & out in less than 15 mins!

Extremely fast service, in & out in less than 15 mins!

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Tom was knowledgeable and gave excellent service! He got me in and out with no issues and no pressure to buy additional items, b ...

Tom was knowledgeable and gave excellent service! He got me in and out with no issues and no pressure to buy additional items, but still let me know my options.

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Staff was great!

Staff was great!

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Very courteous and friendly team.

Very courteous and friendly team.

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The young man who waited on me was named Jay. He was friendly, well spoken, and very professional. He checked the cabin filter ...

The young man who waited on me was named Jay. He was friendly, well spoken, and very professional. He checked the cabin filter which was somewhat dirty, recommended that be changed, but, not being too bad, I told him I would like to wait a little while as I was low on funding right at the moment. I definetely will get the filter replaced within the next two months, before fall sets in. He didn't try to persuade me to do it now. He is a very respectful young man.I appreciate all the checking your servicemen do. I told Jay it's like taking my car to the doctor!!!

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I appreciate that there is no “hard sell” on services. As a result, I feel confident that any service recommended in more than a ...

I appreciate that there is no “hard sell” on services. As a result, I feel confident that any service recommended in more than a cursory way is actually needed.

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quick easy in easy out

quick easy in easy out

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Kind courteous staff and quick service

Kind courteous staff and quick service

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I was able to sit in my car with my son. I wasn’t pressured to buy more and the staff there worked extremely well together. And ...

I was able to sit in my car with my son. I wasn’t pressured to buy more and the staff there worked extremely well together. And they were all very friendly!!!

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It was my first time there and the guy that brought me into the garage was very nice and was clear about everything, he walked m ...

It was my first time there and the guy that brought me into the garage was very nice and was clear about everything, he walked me step by step through everything and it helped a lot I really liked the service there it was a good experience and one guy also completed me on my new exhaust and that made me happy. Overall I’m definitely coming back.

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Tom was very efficient, he answered all of my questions and explained what was being done as the process went along.

Tom was very efficient, he answered all of my questions and explained what was being done as the process went along.

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TOM WAS GREAT. Always have excellent services.

TOM WAS GREAT. Always have excellent services.

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Very courteous , thorough and efficient service

Very courteous , thorough and efficient service

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i'm a loyal customer to this location because the service and the staff are always great

i'm a loyal customer to this location because the service and the staff are always great

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Joseph was very easy to work with. He knew what he was talking about and gave me all the information I needed. Also very polite ...

Joseph was very easy to work with. He knew what he was talking about and gave me all the information I needed. Also very polite and didn’t pressure me into buying anything extra. He asked when my price was displayed if I was ok with it. Very fast and polite.

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It is easy and convenient to be able to pull in and not need an appointment. Also being open til 6 I can get there after work.

It is easy and convenient to be able to pull in and not need an appointment. Also being open til 6 I can get there after work.

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I like to install the filters myself so I had them on my front seat. Joseph offered to install the air filter and upon inspectio ...

I like to install the filters myself so I had them on my front seat. Joseph offered to install the air filter and upon inspection told me that it could wait a few more months before replacing. Loved the honesty.

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Been there before & was satisfied

Been there before & was satisfied

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Jay showed and walked me through everything that was being done to my vehicle and answered all my questions. He explained what V ...

Jay showed and walked me through everything that was being done to my vehicle and answered all my questions. He explained what Valvoline could do and what I would need the Infiniti service department to do and why. He also educated me on air filters and oil pans so that my dealership couldn't talk me into things I don't need on my next visit.

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The staff was very knowledgeable, communicated what was being done and thorough.

The staff was very knowledgeable, communicated what was being done and thorough.

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Recommended services are not the same interval as the dealer.

Recommended services are not the same interval as the dealer.

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In and out. Got there right when they open and they were ready to roll

In and out. Got there right when they open and they were ready to roll

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Positive customer service with explanation for needed services

Positive customer service with explanation for needed services

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No appointment neededfast servicefriendly staff (Jay is the one who took care of my vehicle)

No appointment neededfast servicefriendly staff (Jay is the one who took care of my vehicle)

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Everyone was very professional, love how you don’t even have to get out of the car to have an oil change done, no appointment ne ...

Everyone was very professional, love how you don’t even have to get out of the car to have an oil change done, no appointment needed

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I had excellent service at the Valvoline in Southington. I was helped by the manager Steve and his employee Tommy. Both were ext ...

I had excellent service at the Valvoline in Southington. I was helped by the manager Steve and his employee Tommy. Both were extremely kind, fast, efficient, and informative. The service was impeccable and I will be sure to let everyone know. 10/10! Thank you Valvoline!! :)

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Workers were awesome

Workers were awesome

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Jay was very friendly despite my late arrival. They performed the service in a timely fashion and never made me feel like i was ...

Jay was very friendly despite my late arrival. They performed the service in a timely fashion and never made me feel like i was preventing them from getting out of work on time

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Jay was great!

Jay was great!

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Tom was very professional and helpful.

Tom was very professional and helpful.

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The service was as expected.

The service was as expected.

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Great customer service from jay

Great customer service from jay

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they give me what I want

they give me what I want

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I am all way happy to go for any kind of Service everybody is always friendly And helpful

I am all way happy to go for any kind of Service everybody is always friendly And helpful

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Thomas was friendly and courteous.

Thomas was friendly and courteous.

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Fast service.

Fast service.

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1st drive through oil change & team was very impressive at Queen St., Southington

1st drive through oil change & team was very impressive at Queen St., Southington

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Tom was clear on all aspects and very curious and friendly

Tom was clear on all aspects and very curious and friendly

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My service team was amazing! My CSR was Joseph not sure what CSR stands for but if it was the person who rung me out I love him! ...

My service team was amazing! My CSR was Joseph not sure what CSR stands for but if it was the person who rung me out I love him! Great customer service. Needs a raise they all do. Very helpful especially since I know nothing about cars and my card got declined a million times before finally going through. The patience was amazing. Will never go anywhere else for an oil change.

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Quick and professional service

Quick and professional service

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The CSR (Jason) was highly helpful. Even though the store was within min of closing, he took time to check out the charge level ...

The CSR (Jason) was highly helpful. Even though the store was within min of closing, he took time to check out the charge level of my A/C. Not only did he diagnose my issue quickly but made himself available to fix the problem. He was a prime example of great customer service. I have no issue recommending this store to others and still continue to bring back my business. Everyone else at this store also exemplifies great service. A definite plus in customer relations. I hope that these great people would be rewarded for their effort and customer service.

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fast, friendly,

fast, friendly,

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the genlteman were very polite and friendly

the genlteman were very polite and friendly

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Jay was the person who did the computer and ask me questions, he was really sweet and knowledgeable,and keep me well informed at ...

Jay was the person who did the computer and ask me questions, he was really sweet and knowledgeable,and keep me well informed at all times.Excellant service

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The lead tech Tom explained what he was doing and offered to fix things as he went along (brake lights out, air filter needed ch ...

The lead tech Tom explained what he was doing and offered to fix things as he went along (brake lights out, air filter needed changed). For the things that I said no to, he gave a price so I knew how much it would cost in the future. I can budget for the more expensive things and they can fix it the next time I'm in.

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As always it was quick and quality service :-)

As always it was quick and quality service :-)

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Great staff friendly people

Great staff friendly people

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Tommy was a great tech, he was friendly and courteous. I was very satisfied with my experience

Tommy was a great tech, he was friendly and courteous. I was very satisfied with my experience

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All the employees were really great and helpful. They answered all my questions and were very quick and professional. Tommy was ...

All the employees were really great and helpful. They answered all my questions and were very quick and professional. Tommy was especially good and went above and beyond when I asked about an electrical problem I was having.

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I find your prices to be unsatisfactory. To expensive for my income.

I find your prices to be unsatisfactory. To expensive for my income.

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Very fast and throw

Very fast and throw

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Jay answered all of my how and why questions and gave me some information for possible future services. In addition, it was a sw ...

Jay answered all of my how and why questions and gave me some information for possible future services. In addition, it was a sweltering hot day and all there conducted themselves in a professional manner.

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Technicians were quick and efficient and knew what they were doing. No pressure and explanations clear

Technicians were quick and efficient and knew what they were doing. No pressure and explanations clear

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Jay was very attentive and took his time with me, being a first time customer. No pressure at all.

Jay was very attentive and took his time with me, being a first time customer. No pressure at all.

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Jay was my service representative and was excellent in every way. It was an extremely hot day but he maintained an excellent dem ...

Jay was my service representative and was excellent in every way. It was an extremely hot day but he maintained an excellent demeanor and worked very hard to complete the service including performing the power steering drain and replacement himself. He was very knowledgeable and skillful. I was very pleased.

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Good experience. Everyone was very helpful

Good experience. Everyone was very helpful

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Very professional, and fast

Very professional, and fast

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great staff!

great staff!

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Everything was done quickly. The staff was super helpful.

Everything was done quickly. The staff was super helpful.

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Jay was awesome. Super nice guy

Jay was awesome. Super nice guy

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Service was quick! Assistant Manager Joshua was professional, helpful, knowledgeable and very courteous.

Service was quick! Assistant Manager Joshua was professional, helpful, knowledgeable and very courteous.

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Friendly staff, seemed very competent. Very quick service.

Friendly staff, seemed very competent. Very quick service.

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Jay Papa the service adviser explained in detail everything that was being done what I needed and in a very professional manner ...

Jay Papa the service adviser explained in detail everything that was being done what I needed and in a very professional manner the whole crew was working diligently to change my oil showed me some of the services that I need I am a Territory Manager for AAA in CT and I know that they were being truthful with me since I just bought the Vehicle and I had it inspected at a highly reputable shop in CT before I purchased the car.I did not have enough time today to get all the services done I had my elderly Dad with me I will be back to have cabin air filter changed they already changed air filter and I need AC recharge all of which I already knew I needed.

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Jay told me everything he was doing, very attentive and personable

Jay told me everything he was doing, very attentive and personable

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I had a wonderful experience, Jay was thoughtful and knowledgeable and very helpful. I hadn’t planned to do anything extra beyon ...

I had a wonderful experience, Jay was thoughtful and knowledgeable and very helpful. I hadn’t planned to do anything extra beyond my oil change, but I am very happy with the choices I made and services I decided to get

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Great customer service, explained in full detail, and the job was done quickly and thoroughly.

Great customer service, explained in full detail, and the job was done quickly and thoroughly.

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No pressure to use products you do not want

No pressure to use products you do not want

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Clear communication, fast service

Clear communication, fast service

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good staff.. friendly and competent

good staff.. friendly and competent

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Fast, easy and very friendly. Very positive experience will go again!

Fast, easy and very friendly. Very positive experience will go again!

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This store consistently is friendly prompt and informative......always great experience when I go here

This store consistently is friendly prompt and informative......always great experience when I go here

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I was in for an oil change and I have a leak . Jay explained how the synthetic blend along with another product could make a dif ...

I was in for an oil change and I have a leak . Jay explained how the synthetic blend along with another product could make a difference with this problem. In addition he thoroughly explained how the A/C worked as my coolant level was very low and I opted to have this service done while I was there. I did not feel pressured to have the service done but instead because of the education he provided with both of the issues lead me to address the problems while I was there.

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Jay was very professional and thirough

Jay was very professional and thirough

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Everyone was polite and helpful. Jay was very nice and easy to understand

Everyone was polite and helpful. Jay was very nice and easy to understand

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Josh did an excellent job and was very professional and courteous

Josh did an excellent job and was very professional and courteous

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Courteous staff, fast service and no pressure

Courteous staff, fast service and no pressure

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I frequent the Southington, CT Valvoline frequently with my care and also my 3 childrens cars (college students) . I find the St ...

I frequent the Southington, CT Valvoline frequently with my care and also my 3 childrens cars (college students) . I find the Staff knowledgable and very helpful. I have had Jay the last several visits and he is excellent and very nice.

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This was really great service! The staff was really nice and knew exactly what they were doing. They made me laugh, and were ver ...

This was really great service! The staff was really nice and knew exactly what they were doing. They made me laugh, and were very friendly to me! My oil life is back at 100 and I’ll be sure to come back when it gets low again!

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Were not pressured for up sell, very polite, and pleasurable experience

Were not pressured for up sell, very polite, and pleasurable experience

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Had some important tech questions,got right answers!

Had some important tech questions,got right answers!

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My service technician, Jay, was knowledgeable and courteous. He explained everything clearly to me.

My service technician, Jay, was knowledgeable and courteous. He explained everything clearly to me.

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everything went smoothly.

everything went smoothly.

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Jay and the rest of the guys there were super friendly efficient and helpful. I wouldn’t go anywhere else.

Jay and the rest of the guys there were super friendly efficient and helpful. I wouldn’t go anywhere else.

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The staff was extremely welcoming and answered my questions.

The staff was extremely welcoming and answered my questions.

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Excellent experience from start to finish ! Great teamwork by the staff.

Excellent experience from start to finish ! Great teamwork by the staff.

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Cost was somewhat expensive for just an oil change.

Cost was somewhat expensive for just an oil change.

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Very friendly staff. No pressure. Quick and efficient.

Very friendly staff. No pressure. Quick and efficient.

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leading tech member tom is always a big help; new guys were on board and knew what was up. awesome with all customers 10/10 staf ...

leading tech member tom is always a big help; new guys were on board and knew what was up. awesome with all customers 10/10 staff

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I forget his name, but my rep is great and personality is great fit for your business.

I forget his name, but my rep is great and personality is great fit for your business.

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fast.. no wait. done in less than 15 min

fast.. no wait. done in less than 15 min

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Jay was very nice to talk to.

Jay was very nice to talk to.

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Tom, Crystal and the staff were amazing... very professional, knowledgeable and very borough.. diagnosed an issue that I didn’t ...

Tom, Crystal and the staff were amazing... very professional, knowledgeable and very borough.. diagnosed an issue that I didn’t think I had.

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Tech friendly, service quick, no waiting

Tech friendly, service quick, no waiting

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Tom & Steve Were exceptionally helpful and knowledgeable they got me in and out of there so fast and took care of all of my need ...

Tom & Steve Were exceptionally helpful and knowledgeable they got me in and out of there so fast and took care of all of my needs it was a great experience at Valvoline in Southington CT. They are an excellent service team at that location.

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Jay was very friendly and helpful. I liked the camaraderie between mechanics and the fact that it looked like they were having f ...

Jay was very friendly and helpful. I liked the camaraderie between mechanics and the fact that it looked like they were having fun while at work.

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Quick and thorough.

Quick and thorough.

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Jay and I believe the other guys name was Tim but not sure. Both did an awesome job and they took care of my oil change and air ...

Jay and I believe the other guys name was Tim but not sure. Both did an awesome job and they took care of my oil change and air filter replacement really fast. I will definitley come back to this valvoline as I have been.- just tap it

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I was very satisfied with the service - I thought the price was a little high - I have used Monroe Muffler in the past and had a ...

I was very satisfied with the service - I thought the price was a little high - I have used Monroe Muffler in the past and had a much lower price and it included tire rotation. The staff at Valvoline and the speed was excellent

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The crew is just great, we had gone the day before but the lines were around the building so we came back the next day and had t ...

The crew is just great, we had gone the day before but the lines were around the building so we came back the next day and had to wait less than 10 minutes. The staff is quick, thorough, explain things in lay terms and don't pressure you for suggested services. I actually look forward to visiting the Southington Valvoline for a forced time out of my hectic day. It is always pleasurable and the staff is quite amusing.

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I've been using Valvoline exclusively for many years. Never had a problem. I will add though that it was very hot and humid when ...

I've been using Valvoline exclusively for many years. Never had a problem. I will add though that it was very hot and humid when I was there last Saturday and those poor guys didn't even have a fan! I was dripping after only a few minutes. I don't know how they could work all day under those conditions!

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No additional comments

No additional comments

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Great service, workers were bery friendly, honest and went through everything they were doing to my car.

Great service, workers were bery friendly, honest and went through everything they were doing to my car.

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The tech., Tommy, was personable and professional. I appreciated that he placed dryer sheets that I had brought along into the C ...

The tech., Tommy, was personable and professional. I appreciated that he placed dryer sheets that I had brought along into the Cabin Filter and Air Filter, as I asked, to deter mice/rodents from chewing on these filters.

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Tim was very informative and accommodating, great service.

Tim was very informative and accommodating, great service.

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My technician Tommy took very good care of me and was so sweet and polite. He knows how to get the job done

My technician Tommy took very good care of me and was so sweet and polite. He knows how to get the job done

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its quick and easy

its quick and easy

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It was fine, just somewhat expensive. No coffee, no waiting room, can’t do tire rotation

It was fine, just somewhat expensive. No coffee, no waiting room, can’t do tire rotation

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More expensive than I had planned

More expensive than I had planned

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Customer service from Jay and the team was exceptional.

Customer service from Jay and the team was exceptional.

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Jay was great! The whole staff was very friendly and helpful but Jay and one other associate were extremely knowledgeable, effi ...

Jay was great! The whole staff was very friendly and helpful but Jay and one other associate were extremely knowledgeable, efficient, and friendly.

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Mr. Tommy was excellent. He did a great job of engaging me and informing me about all of my options. He gave me a few pointers a ...

Mr. Tommy was excellent. He did a great job of engaging me and informing me about all of my options. He gave me a few pointers and tips and was pleasant. In addition, the gentleman working along side Mr. Tommy, was doing a terrific job with the other client. He Rocks!!!

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The staff is so friendly and they seem to enjoy what they do.

The staff is so friendly and they seem to enjoy what they do.

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The staff at this location are the friendliest and most professional people not just from an oil change perspective but customer ...

The staff at this location are the friendliest and most professional people not just from an oil change perspective but customer service overall. In a time of dwindling focus on customer service it’s nice to see a company that still cares about the customer. It is always a pleasure going here.

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All the folks are nice and trustworthy. Tom and Crystal were wonderful.

All the folks are nice and trustworthy. Tom and Crystal were wonderful.

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First time using a Valvoline Instant Oil Change Center, and local to boot. Great team here, Jay was the best. No pressure, just ...

First time using a Valvoline Instant Oil Change Center, and local to boot. Great team here, Jay was the best. No pressure, just honest info on what needs to be done next....besides the oil change that I came for.

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Easy oil change. Can remain in car while waiting

Easy oil change. Can remain in car while waiting

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The staff at Southington Valvoline are always great. Steve and the staff are very knowledgeable and helpful.

The staff at Southington Valvoline are always great. Steve and the staff are very knowledgeable and helpful.

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Everyone is so friendly and make you feel so comfortable

Everyone is so friendly and make you feel so comfortable

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Very efficient process; very personable workers

Very efficient process; very personable workers

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The staff was great and I was in and out in not too long a time.

The staff was great and I was in and out in not too long a time.

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The girl staff was rude and it felt like I was a bother

The girl staff was rude and it felt like I was a bother

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I was highly satisfied because the 2 people I interacted with were so friendly and very very helpful! I wish I knew their names ...

I was highly satisfied because the 2 people I interacted with were so friendly and very very helpful! I wish I knew their names so I could express my gratitude towards these 2 specific individuals. Maybe I could help to get them a raise. They deserve it!!! They went above and beyond to help and answer all my dumb questions and they never made me feel dumb. Best oil change experience ever by far. Thanks again to these 2 individuals. 1 female and 1male. I will definitely be back and the main reason is because of these 2people. Thanks Nissan Quest. Marc

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Was in and out very quickly. Employees all worked well together. And I belive MOD was Tom, was quit humorous.

Was in and out very quickly. Employees all worked well together. And I belive MOD was Tom, was quit humorous.

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The service person was excellent

The service person was excellent

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took a bit longer than normal because the CC machine was down and the operator had to help out at other bays a few times but sti ...

took a bit longer than normal because the CC machine was down and the operator had to help out at other bays a few times but still great service

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My representative jay was great

My representative jay was great

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My vehicle is almost 19 yrs old and I am an elderly female with little funds to purchase a new one. Tom understood this and wa ...

My vehicle is almost 19 yrs old and I am an elderly female with little funds to purchase a new one. Tom understood this and was sensitive to my situation . He gave me a list of 4 things that needed to be done on my car from most urgent to less so that I can try to come up with the funds to pay for fixes one at a time. I will be returning in the near future to get started. Also, can you please consider a "senior discount" for us elderly folks? One more thing, I don't have a printer to print off coupons. I have a tablet not a PC. Thank you!!!!

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Courteous,good product

Courteous,good product

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Service people were friendly and professional, its been a while since I serviced myvehicle, and they checked everything, I was v ...

Service people were friendly and professional, its been a while since I serviced myvehicle, and they checked everything, I was very happy and glad I stopped there

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Found live mice in air filter and recommended to check cabin air filter. Cleaned up passenger side of car floorboard due to havi ...

Found live mice in air filter and recommended to check cabin air filter. Cleaned up passenger side of car floorboard due to having to reach cabin air filter from that area. Very helpful and considerate.

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The staff was very friendly, communicated everything clearly, and got my services done in a timely fashion.

The staff was very friendly, communicated everything clearly, and got my services done in a timely fashion.

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Steve was a very qualified and knowledgeable technician. Although he upsold me on a few things he was not pushy, he just showed ...

Steve was a very qualified and knowledgeable technician. Although he upsold me on a few things he was not pushy, he just showed me the problems and suggested the proper fix. I came in for an oil change and they topped off all of my fluids, including Transmission fluid, which is extra, therefore they asked first. My tires were inflated to the proper amount. They checked all of my lights, and wipers etc. I was in and out in less than 20 minutes! Love this place!

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Service was fast and very friendly

Service was fast and very friendly

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The service was quick and nothing felt forced upon me. They answered my questions and explained what was going on with my Jeep.

The service was quick and nothing felt forced upon me. They answered my questions and explained what was going on with my Jeep.

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Tom was very attentive and handle the process quickly with other staff. Coupon email makes me want to continue my service.

Tom was very attentive and handle the process quickly with other staff. Coupon email makes me want to continue my service.

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The mechanics were working together as a team to get the job done quickly. They were all very friendly and engaging in conversat ...

The mechanics were working together as a team to get the job done quickly. They were all very friendly and engaging in conversation with me. Very pleasant expierience.

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friendly staff and good service

friendly staff and good service

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competent employees

competent employees

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The person (I believe his name was Jay) who took care of me was courteous, upbeat and very helpful. Also, several people jumped ...

The person (I believe his name was Jay) who took care of me was courteous, upbeat and very helpful. Also, several people jumped in to help. It was very efficient and I got everything done including new headlights, a new tail light, two filters changed and I was still out in very good time. I also like the idea of pulling in and not getting out of the car.

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The wait for the service was short. The staff were very friendly. They got me in and out of there quickly too. Thanks guys!

The wait for the service was short. The staff were very friendly. They got me in and out of there quickly too. Thanks guys!

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Jay and the fellows were outstanding, clean and knew what they were doing.

Jay and the fellows were outstanding, clean and knew what they were doing.

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Everyone there was really nice and professional. I will be back!

Everyone there was really nice and professional. I will be back!

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Very quick and professional service. All details of the diagnosis was clearly explained.

Very quick and professional service. All details of the diagnosis was clearly explained.

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Quick and informative

Quick and informative

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Crystal greeted me as soon as I pulled in the parking lot. She was both very kind and knowledgeable. She made me feel very com ...

Crystal greeted me as soon as I pulled in the parking lot. She was both very kind and knowledgeable. She made me feel very comfortable with the job she was doing on my vehicle.

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I was satisfied, but I can’t help thinking that 60.00$ with a 12.00$ coupon is a lot to pay for an oil change.

I was satisfied, but I can’t help thinking that 60.00$ with a 12.00$ coupon is a lot to pay for an oil change.

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Thomas, Crystal, Stephen, and Joseph worked on my vehicle. I believe it was either Thomas or Joseph who walked through everythin ...

Thomas, Crystal, Stephen, and Joseph worked on my vehicle. I believe it was either Thomas or Joseph who walked through everything with me, and he was very friendly. I like Valvoline because of the fast service.

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Jonathan Taylor was very personable, courteous, helpful, knowledge and best technician ever. Great at explaining the process. ...

Jonathan Taylor was very personable, courteous, helpful, knowledge and best technician ever. Great at explaining the process. Would recommend Valvolinehighly to future customers. Great Job!

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The crew and the service (especially how quickly the work was done) was tremendous. Spending over $100 on an oil change and one ...

The crew and the service (especially how quickly the work was done) was tremendous. Spending over $100 on an oil change and one break light is a cost I don't think I can afford. My regular garage would be far less costly.

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The main mechanic providing service was so friendly and the staff that worked on my car was very quick and efficient.

The main mechanic providing service was so friendly and the staff that worked on my car was very quick and efficient.

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the service people were quick, efficient, courteous everything you want in a customer based business

the service people were quick, efficient, courteous everything you want in a customer based business

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I feel like i was given the service that I paid for. That leaves me satisfied. The only way to make me "highly satisfied" is to ...

I feel like i was given the service that I paid for. That leaves me satisfied. The only way to make me "highly satisfied" is to come down on price.

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Every time I come to this valvoline I have a positive experience.They are friendly and very knowledgeable.Professional and fast! ...

Every time I come to this valvoline I have a positive experience.They are friendly and very knowledgeable.Professional and fast!Great team!Great service!Thanks guys ( and girls!)

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Great service, friendly professional staff.

Great service, friendly professional staff.

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Seemed like just a normal oil change

Seemed like just a normal oil change

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very expensive

very expensive

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Very friendly staff. Did not have to wait. No pressure to buy additional services. Informative when I asked questions about the ...

Very friendly staff. Did not have to wait. No pressure to buy additional services. Informative when I asked questions about the quality of the oil.

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The customer service was excellent, the representatives were all engaged, interested, knowledgeable and helpful. The place is im ...

The customer service was excellent, the representatives were all engaged, interested, knowledgeable and helpful. The place is immaculate and extremely well run.

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Excellent Customer Service! I go here about 4 times a year and the technicians are consistently friendly.

Excellent Customer Service! I go here about 4 times a year and the technicians are consistently friendly.

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Servicemen Jay and Tommy were exceptionally skilled and knowledgeable about the service they provided. I highly recommend to my ...

Servicemen Jay and Tommy were exceptionally skilled and knowledgeable about the service they provided. I highly recommend to my friends that Jay and Tommy be requested during my friends visit to your facility.

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Fast friendly service.

Fast friendly service.

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service tech was very friendly and knowledgeable. I had my son (new driver) with me and was teaching him how to use your servic ...

service tech was very friendly and knowledgeable. I had my son (new driver) with me and was teaching him how to use your service center. The tech was great and didn't make him feel "like a kid". I appreciated that very much.

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My visit was very quick and I felt it was thorough.

My visit was very quick and I felt it was thorough.

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Jay was professional and efficient.

Jay was professional and efficient.

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Fast, friendly, no pressure.

Fast, friendly, no pressure.

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They were great at what they did and fast

They were great at what they did and fast

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Very professional and thorough.

Very professional and thorough.

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Fast service, friendly service technicians, good value

Fast service, friendly service technicians, good value

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Just a great quick experience

Just a great quick experience

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The staff is very nice, they explained everything as they where working on my GMC.

The staff is very nice, they explained everything as they where working on my GMC.

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I didn't have an oil change this visit but had my windshield wipers replaced. Very quick, very friendly and very professional.

I didn't have an oil change this visit but had my windshield wipers replaced. Very quick, very friendly and very professional.

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Promptly, professional and kindly assisting!!

Promptly, professional and kindly assisting!!

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The staff is always super friendly and remembers me by now since I always visit the same location. Jay and the other guy (who's ...

The staff is always super friendly and remembers me by now since I always visit the same location. Jay and the other guy (who's name escapes me) are always quick and efficient.

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Quick service, great customer service

Quick service, great customer service

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