Valvoline Instant Oil Change

I had an appt at another place but none of the Techs show up for work. I know I needed a oil Change, so I said let’s try Valvoline when I tell u the team work was amazing Cal and Alex made sure I was good in and out with 30-35 Mins and it was the have a great day for the Team when we pulled off my granddaughter is autistic and she thought that was so cool❤️ Very Happy Customer

Consumer Beware – Serious Negligence and No Accountability ⭐️ I normally don’t leave reviews, but what happened to me at this Valvoline location needs to be shared as a public service announcement. I brought my new vehicle here for one of Its first oil changes. Less than two weeks later, while driving with my two children in the backseat, my dashboard lit up like a Christmas tree—my power steering failed, my radio shut off, my headlights went out, and my entire car slowly died in the middle of traffic. It was terrifying. The next day I replaced my battery, but the car still didn’t feel right. After having it checked at Advance Auto, I was told my alternator was no longer functioning, which likely caused the battery to die. I had my car towed to the dealership because this type of failure is highly unusual for a new vehicle. The dealership’s inspection revealed oil all over my serpentine belt and alternator, which caused the alternator to fail. Thankfully, my extended warranty covered most of the repairs, but the dealership specifically advised me to contact Valvoline because the damage was due to negligence during the oil change. Valvoline sent a representative to inspect the car before repairs were completed. They told both me and the dealership they would call back. They never did. When I followed up myself, customer care and an employee named Cal told me they “didn’t understand how this could have happened” and denied my claim. When I asked to file a claim with their insurance, I was told this franchise “does not carry regular insurance” and that the manager alone decides which claims are accepted. I was told it might be escalated to an area manager, but even then, no callback could be guaranteed. So now I’m out nearly $600—the cost of the oil change, a new battery, and my $212 warranty deductible. If I didn’t have an extended warranty, I would have been out even more. And worst of all, my kids and I were put in real danger when the car failed in traffic. There is absolutely no way oil suddenly appeared all over my serpentine belt and alternator on its own less than two weeks after an oil change. Yet Valvoline has put up every barrier possible to avoid taking accountability. I’m sharing this so other consumers know what they’re dealing with. Be extremely cautious about trusting this location with your vehicle. Their negligence caused major damage, and their refusal to take responsibility is unacceptable.

Angel was very professional and knowledgeable. He answered all my questions and explained every step in the process. Jamal was excellent too. He reassured me of what he was doing and that he will take care of my car. Jose provided assistance too. I use to go to the Valvoline in amity but they played around way too much and did not take servicing my car seriously. I found the valvoline in west haven on Campbell avenue and have been happy ever since. They never make me feel pressured to add services to my oil change. They educate me and let me make the decision. This group of gentlemen are very professional and you do not find that anymore.