122 North Dupont Hwy.
New Castle, DE, 19720

The staff at this location are all informative and professional and friendly. My questions are always answered and they are all ...

The staff at this location are all informative and professional and friendly. My questions are always answered and they are all helpful. Everyone I encounter at this location I rate as a 10+. I would recommend this location to anyone.Thanks to them for the great service!!

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Fast, professional service. Keep sending me coupons and I will keep coming back.

Fast, professional service. Keep sending me coupons and I will keep coming back.

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The employees were very friendly and knowledgeable.

The employees were very friendly and knowledgeable.

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Great service always come back every 3000 miles

Great service always come back every 3000 miles

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Excellent visit went in for an oil change before work, had my car fully serviced in 12 minutes and they did a great job. Chad an ...

Excellent visit went in for an oil change before work, had my car fully serviced in 12 minutes and they did a great job. Chad and Morgan are outstanding employees who always go above and beyond and there work ethic is top notch. I went back on Monday night to have both headlights replaced which they did in a matter of minutes. This is your best store I have been to and drive 45 minutes just to have my vehicle serviced. Thank you from a military member who appreciates all your help.

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In and out quickly

In and out quickly

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Asked question about the air filter, didn't want to answer or give opinion but just trying to sell me a new filter

Asked question about the air filter, didn't want to answer or give opinion but just trying to sell me a new filter

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Inappropriate language of the staff - not directed at me, just overheard.

Inappropriate language of the staff - not directed at me, just overheard.

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Everything was great

Everything was great

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very nice, but I think you should be able to have your tires changed, oil change in the same line not have to go in another line ...

very nice, but I think you should be able to have your tires changed, oil change in the same line not have to go in another line.

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I love Chad, but he was at lunch, so another young man started to help me when something stung him on the neck. His coworkers r ...

I love Chad, but he was at lunch, so another young man started to help me when something stung him on the neck. His coworkers rallied to help him yet managed to keep helping me and other customers. When Chad returned from lunch, he too helped. Thankfully the young man was okay. I've only gone to that location and the staff are always incredibly polite, friendly, knowledgeable and helpful.

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Knowledgeable staff.

Knowledgeable staff.

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Very professional & efficient

Very professional & efficient

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The staff at this place attitude wasn't good nor professional i will not be coming back to this valvoline again and go back to t ...

The staff at this place attitude wasn't good nor professional i will not be coming back to this valvoline again and go back to the one in middletown de

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I was not interested in anything but an oil change.

I was not interested in anything but an oil change.

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This was my 1st visit and they really put me at ease and answered all of my concerns and questions was very pleased and will be ...

This was my 1st visit and they really put me at ease and answered all of my concerns and questions was very pleased and will be returning for my next oil change visit.

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The service manager (can't recall the lady's name) was charming and I really liked that everything was shown to me after the wor ...

The service manager (can't recall the lady's name) was charming and I really liked that everything was shown to me after the work was complete.

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No pressure. Checked under hood. Recommendations were on pointExpenditures were reasonable.

No pressure. Checked under hood. Recommendations were on pointExpenditures were reasonable.

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They are always friendly highly intelligent try the best to answer any questions that you may have and they never ever pressure ...

They are always friendly highly intelligent try the best to answer any questions that you may have and they never ever pressure you to buy anything and will give you a printout of what needs to be done so that you can research it on your own.

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Simple process an hours that meet my schedule

Simple process an hours that meet my schedule

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The tech that was speaking with me was very knowledgeable about my car and the things that I needed. Did not try to force me in ...

The tech that was speaking with me was very knowledgeable about my car and the things that I needed. Did not try to force me into anything but did let me know some things to help me out.

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Great Staff

Great Staff

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Staff was very polite the gentleman who rang me out was very attentive non pressuring well mannered person

Staff was very polite the gentleman who rang me out was very attentive non pressuring well mannered person

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This was my second time at Valvoline. The advisor was very knowledgeable of the business and automobiles. She explained things a ...

This was my second time at Valvoline. The advisor was very knowledgeable of the business and automobiles. She explained things and informed me how to reset my maintenance light. i enjoy the quick service. I wont be going back to the dealer for oil changes and routine maintenance.

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Price felt high

Price felt high

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I requested windshield wipers and they were sold out if the kind I requested, so I got a $10 coupon off. That was nice consideri ...

I requested windshield wipers and they were sold out if the kind I requested, so I got a $10 coupon off. That was nice considering the regular price of an oil change is expensive at valvoline compared to other places.

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The convenienceHoursCustomer ServiceKnowledgeable Techs

The convenienceHoursCustomer ServiceKnowledgeable Techs

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Awesome staff!! They are amazing

Awesome staff!! They are amazing

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The service was professional and quick. I was in and out and didn't have to wait long.

The service was professional and quick. I was in and out and didn't have to wait long.

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Professional, fast and friendly service!

Professional, fast and friendly service!

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I got in and out ! Didn't have a long wait .

I got in and out ! Didn't have a long wait .

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Always a good experience and informative with information. Professional and polite.

Always a good experience and informative with information. Professional and polite.

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Staff was friendly and informative.

Staff was friendly and informative.

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good servic

good servic

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Speedy and convenient service.

Speedy and convenient service.

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The service was very quick but also descriptive about the things i need for my vehicle. The employees are very friendly i enjoye ...

The service was very quick but also descriptive about the things i need for my vehicle. The employees are very friendly i enjoyed the service

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The knowledge and expertise and courtesy is very important to me and your employees are all that 😃😃😃

The knowledge and expertise and courtesy is very important to me and your employees are all that 😃😃😃

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The staff is always friendly and informative!

The staff is always friendly and informative!

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Staff were efficient and professional. Great experience

Staff were efficient and professional. Great experience

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I love how quickly you get in and out and I live not feeling pressured to get extra done

I love how quickly you get in and out and I live not feeling pressured to get extra done

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Customer Service was exceptional!

Customer Service was exceptional!

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At the end, the guy called back another customer and just gave me the receipt without any acknowledgement. Not professional at a ...

At the end, the guy called back another customer and just gave me the receipt without any acknowledgement. Not professional at all!!

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Most of all, the ability to get the job done quickly while waiting in the vehicle. The other main reason is your service technic ...

Most of all, the ability to get the job done quickly while waiting in the vehicle. The other main reason is your service technician checking for leaks after service

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Great services always makes a difference

Great services always makes a difference

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its ok not perfect but they do good job

its ok not perfect but they do good job

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Because i think everyone can do better..

Because i think everyone can do better..

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Customer service at this location is excellent. On the ball...thank you...:)

Customer service at this location is excellent. On the ball...thank you...:)

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I loved the fact that technicians were corteous and knew what they were doing. Jose took his time to talk to me about what was b ...

I loved the fact that technicians were corteous and knew what they were doing. Jose took his time to talk to me about what was being done and the girl who took my info was very friendly as well and showed me the old parts that were being replaced. Everything was fast and smooth.

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The Staff were so nice and meet our expections they knew what they were doing ! They informed us in every single detail they wer ...

The Staff were so nice and meet our expections they knew what they were doing ! They informed us in every single detail they were working on our car, Melani was very helpful and a great worker

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The courtesy and time was excellentz

The courtesy and time was excellentz

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I've gone to pep boys for years and lately I've experienced a screeching noise while making big turns. Valvoline said it sounded ...

I've gone to pep boys for years and lately I've experienced a screeching noise while making big turns. Valvoline said it sounded like I needed power steering fluid, and upon examination, I needed it badly. I'm sorry pep boys never topped off my fluids because it left me believing something was wrong with my car when the fix was simply a fluid too-off. Great job, Valvoline!

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The only issue I had (Which was out of their control) is the computer system going down at the time I was to be serviced.

The only issue I had (Which was out of their control) is the computer system going down at the time I was to be serviced.

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Service person communicated with me well, very helpful and knowledge about his job.

Service person communicated with me well, very helpful and knowledge about his job.

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Technician did not seem helpful to educate me on services

Technician did not seem helpful to educate me on services

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There very nice and I trust them

There very nice and I trust them

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Valvoline is the place to go for an oil change. The staff members are friendly, trustworthy, and professional. Valvoline specia ...

Valvoline is the place to go for an oil change. The staff members are friendly, trustworthy, and professional. Valvoline specializes in 100% car care. The wait time is 15 minutes or less and they always gives me a printout on mileage recommendations on my vehicle. I love it!!!! Keep making customers/us happy!!!

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I did not come in for an oil change but to have an air filter changed as previously recommended. I must say, I truly trust the ...

I did not come in for an oil change but to have an air filter changed as previously recommended. I must say, I truly trust the staff recommendations at this facility. Thank you.

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polite and very professional

polite and very professional

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Staff is always pleasant and professional.

Staff is always pleasant and professional.

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Staff were very professional and knowledgeable of my needs. Polite and respectful of me and my time.

Staff were very professional and knowledgeable of my needs. Polite and respectful of me and my time.

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Excellent service provided by all your employees, went on my lunch hour and was in and out in 20 minutes

Excellent service provided by all your employees, went on my lunch hour and was in and out in 20 minutes

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Staff do what they need to do and keep it moving! It's all about time management and they do a great job of it.

Staff do what they need to do and keep it moving! It's all about time management and they do a great job of it.

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It was quick and very detailed.

It was quick and very detailed.

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This is not my first visit to Valvoline, I always visit this business. Have not encounter any issues while getting my service. ...

This is not my first visit to Valvoline, I always visit this business. Have not encounter any issues while getting my service. The employee Professional when explain what there going to do. while waiting they always check the light, and signal, windshield wipers, I have to say they do an excellent job.

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Great customer service

Great customer service

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I'd never been to Valvoline before so I thought I'd drop my car off for an oil change while I shopped in BJ's - no need to even ...

I'd never been to Valvoline before so I thought I'd drop my car off for an oil change while I shopped in BJ's - no need to even get out of my car! I was in and out in 10 minutes! Ebony was the technician assisting me. I'm definitely going back!

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Very friendly, high quality.

Very friendly, high quality.

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Very knowledgeable and courteous!

Very knowledgeable and courteous!

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Cashier was extremely friendly, explained everything, even greeted my children.

Cashier was extremely friendly, explained everything, even greeted my children.

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good service , friendly , quick

good service , friendly , quick

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The crew was very nice and helpful did a good job and was very friendly . The only problem was a had 10.00 coupon and they faile ...

The crew was very nice and helpful did a good job and was very friendly . The only problem was a had 10.00 coupon and they failed to credit it to my service . 😬😬

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Great service. The rep explained step by step what was happening. When offering products she explained in great detail and even ...

Great service. The rep explained step by step what was happening. When offering products she explained in great detail and even let me know what was worth it or not. She also recommended other shops that did what Valvoline coouldnt

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First, I was able to pull right in. Then, any questions I had were answered. They also had me in and out in less than 15 minutes ...

First, I was able to pull right in. Then, any questions I had were answered. They also had me in and out in less than 15 minutes. Then, and most importantly, I could feel a positive difference in the performance of my car.

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I have a trust issue from a previous visit when checking for an oil leak the filter was not snug. However that was not cause of ...

I have a trust issue from a previous visit when checking for an oil leak the filter was not snug. However that was not cause of leak.

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Great team assisted me. Thank you

Great team assisted me. Thank you

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Didn't have to wait in line, staff was super nice, and it didn't take long at all....

Didn't have to wait in line, staff was super nice, and it didn't take long at all....

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Friendly fast service

Friendly fast service

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Very nice employees....explained in detail everthing... Super quick service.... The only thing.... they recommended tire rotatio ...

Very nice employees....explained in detail everthing... Super quick service.... The only thing.... they recommended tire rotation ....i think the price is too expensive... If it was maybe 10-15$ i would have had it done... A lot of competitors include tire rotation with oil change....other than that it was percent service

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The staff was very friendly and nice

The staff was very friendly and nice

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The staff was exceptionaly pleasant and knowledgeable. I have been to this location multiple times and have never once had a com ...

The staff was exceptionaly pleasant and knowledgeable. I have been to this location multiple times and have never once had a complaint.

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The crew was very professional, friendly and polite. They answered all my questions.

The crew was very professional, friendly and polite. They answered all my questions.

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The service rep was very knowledgeable and did offer options but I declined and did not make me feel pressured. Also, I came imm ...

The service rep was very knowledgeable and did offer options but I declined and did not make me feel pressured. Also, I came immediately after a long day of work with my 7 year old and he had me in and our with the oil change which I greatly appreciated. He even went inside the office area and offered a lollipop to my son in the back seat as we waited. He level of customer service was top notch and because of this I will be returning to this Valvoline! His name was Deshawn and my visit was 7:06pm at 8/23 to the New Castle location.

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Great job quickly completed

Great job quickly completed

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Good value and quick service

Good value and quick service

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Every time I come they try to upsell... I understand it but sometimes I just want an oil change and to be on my way

Every time I come they try to upsell... I understand it but sometimes I just want an oil change and to be on my way

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Excellent, friendly service! I was in & out!

Excellent, friendly service! I was in & out!

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Having been through the vavoline oil change experience before, I was completely satisfied with the service and the fact that val ...

Having been through the vavoline oil change experience before, I was completely satisfied with the service and the fact that valvoline had a file record saved of my previous oil change service to my car, made my service time a lot quicker than usual. Thanx valvoline.

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I forget the woman's name who helped me but she went above and beyond explaining the services I should do next (fluid flushes th ...

I forget the woman's name who helped me but she went above and beyond explaining the services I should do next (fluid flushes that I'll get done later) and even helped me protect my battery by letting me know to unplug my phone charger when the car is off which i never knew. Very personal experience that's why I always come back with both our cars!

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Excellent service and prompt service

Excellent service and prompt service

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The service was quick and they were very helpful

The service was quick and they were very helpful

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I have been to this location in the past. The prices of an oil change is a little high. I know they rotate tires, but don't bala ...

I have been to this location in the past. The prices of an oil change is a little high. I know they rotate tires, but don't balance them. I wish they could do that too. I know they do not have a tire balancing machine in the shop. But everything else they can do.

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They always do a great. I am going to get our company to look into an account for our company vehicles.

They always do a great. I am going to get our company to look into an account for our company vehicles.

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The service was adequate.

The service was adequate.

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I have been coming to that location since the 90's . If I was to go to a regular garage they would have kept my truck for a half ...

I have been coming to that location since the 90's . If I was to go to a regular garage they would have kept my truck for a half day or more. I like the service I receive from your business.

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Had the proper oil filter for my Ford Ranger this time. Did not have it in last visit.

Had the proper oil filter for my Ford Ranger this time. Did not have it in last visit.

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First and foremost it's the people. They really talk TO you, not at you. They ask questions, provide answers and explanations an ...

First and foremost it's the people. They really talk TO you, not at you. They ask questions, provide answers and explanations and convey that they are really interested in you. When the female service rep was reviewing my last visit, she indicated that they had replaced the cabin filter. When I expressed that I thought they had had a problem doing so and couldn't actually do it, she became concerned because I had been charged for it. She immediately called someone over to look at it. He came over, pulled the filter, said that it was new but he wasn't sure it was a valvoline filter, so he went and got a new one to compare it, and verified that it was the type they use. All of this was done in a manner that was helpful rather than accusatory. It turns out, it was the air filter that had stripped screws, not the cabin filter, but I came away absolutely impressed with their thoroughness.

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After my oil change sent the wife and son

After my oil change sent the wife and son

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Great service, friendly staff and explained everything going on which I appreciate

Great service, friendly staff and explained everything going on which I appreciate

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Courteous and professional service and staff very knowledgeable about products

Courteous and professional service and staff very knowledgeable about products

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I was satisfied

I was satisfied

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I was satisfied, but the price is a steep for conventional oil change

I was satisfied, but the price is a steep for conventional oil change

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I was disappointed last time because I had heard Melanie and Samantha were gone. But I needed a quick oil change and was so surp ...

I was disappointed last time because I had heard Melanie and Samantha were gone. But I needed a quick oil change and was so surprised and thrilled they were both there. I always commented on this stores representation of women and minorities and am glad to see it's still true. Team girl power is back and so am I. Oh yeah Chad...smile some time lol #LightenUpChad great job as always gang -AD

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Due to possible issues at the station I felt rushed and neglected at the same time. Normally it's an experience where we dot all ...

Due to possible issues at the station I felt rushed and neglected at the same time. Normally it's an experience where we dot all the I and cross all the ts and I'm informed of what I may need in the future or presently. None of the above and beyond service occurred simply the oil change

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The staff was friendly and knowledgeable. They were able to answer all my questions and concerns.

The staff was friendly and knowledgeable. They were able to answer all my questions and concerns.

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I enjoyed seeing the young men working together completing the oil change. Hats off!!!

I enjoyed seeing the young men working together completing the oil change. Hats off!!!

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Very professional told me what was going on at all times

Very professional told me what was going on at all times

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Service took longer than expected not enough staffing on the floor

Service took longer than expected not enough staffing on the floor

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First time,impressive. Just visiting, happy nice people. Will return when in area.

First time,impressive. Just visiting, happy nice people. Will return when in area.

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Overall it was a quick experience.. when the guy checked my cabin air filter it was clear that it had never been changed and it ...

Overall it was a quick experience.. when the guy checked my cabin air filter it was clear that it had never been changed and it was falling apart when he told me how much it was I said I really couldn't afford much more than oil change so he gave me $10 off which definitely helped along with the $10 off coupon I had. My air filter under the hood was dirty and could have been replaced also which I couldn't afford anyways but I believe you guys didn't have it in stock so I guess that would be my only negative if I had to say anything. But overall I've always been pretty satisfied with the service and quality at that location

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Always satisfied with this store great people upbeat attitude and very responsive. I bring all vehicles I own there and I come f ...

Always satisfied with this store great people upbeat attitude and very responsive. I bring all vehicles I own there and I come from NJ 12 miles away and it costs me $5.00 crossing the bridge to get there that's how much I like this Branch!!

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I was impressed because I was on my lunch break and I was in and out very quickly - was worried that I would have to wait in lin ...

I was impressed because I was on my lunch break and I was in and out very quickly - was worried that I would have to wait in line. The staff was excellent - thanks again!

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The employees were very professional and knowledgeable

The employees were very professional and knowledgeable

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Everything was fine.

Everything was fine.

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Thoroughness and professional

Thoroughness and professional

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the tech I had her name was Sam very knowledgeable and professional. the young man that did the under the hood work was great a ...

the tech I had her name was Sam very knowledgeable and professional. the young man that did the under the hood work was great as well

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Quick service and they explain everything to you.

Quick service and they explain everything to you.

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The staff looked very professional knew what my vehicle needed and they worked right on it

The staff looked very professional knew what my vehicle needed and they worked right on it

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have always been satisfied with this store.

have always been satisfied with this store.

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This is the first time I used Valvoline instant oil change. I was impressed with the quick service. Especially when the oil was ...

This is the first time I used Valvoline instant oil change. I was impressed with the quick service. Especially when the oil was put into the car the service tech showed me the oil dip stick with the correct clean oil level. also showed me the dirty air filter. Another feature was when the tech checked all the light on the car.

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I liked the fact that they were done so fast. They analyzed some other potential problems and gave me a price quote. overall go ...

I liked the fact that they were done so fast. They analyzed some other potential problems and gave me a price quote. overall god experience, never heard of the place before.

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This was my first time at a Valvoline and I was really impressed. I really like the fact that you are sitting in the drivers se ...

This was my first time at a Valvoline and I was really impressed. I really like the fact that you are sitting in the drivers seat while everything is going on with someone there to answer any and all questions that you may have.

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They were very professional and nice. Explained things and didn't pressure me at all. I will definitely be back.

They were very professional and nice. Explained things and didn't pressure me at all. I will definitely be back.

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I was happy with the quick no pressure service

I was happy with the quick no pressure service

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Great customer service

Great customer service

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I really love the staff they was so polite and have a postivie attitude and great customer service. This was my first time getti ...

I really love the staff they was so polite and have a postivie attitude and great customer service. This was my first time getting service here and I'm sure I'll be returning back to get all !y oil changes for now on from valvoline. I was in at 9.00 am and I was done by 9:22am. I got fast and great service no complaints here. This is the best place I ever had a oil change from and I'm tell all my friends and family about this place. The price was reasonable and I think it was worth it.

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Customer service was excellent

Customer service was excellent

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Friendly staff. Prompt service.

Friendly staff. Prompt service.

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Quick service, friendly and knowledgeable staff.

Quick service, friendly and knowledgeable staff.

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they greeted me to let me know about how long it would be before I would get into a bay. They completed the oil change in a time ...

they greeted me to let me know about how long it would be before I would get into a bay. They completed the oil change in a timely manner.

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My car is a fiat 500. Filter is difficult to get to. A second attempt by a different tech (Jose) was successful. I called in adv ...

My car is a fiat 500. Filter is difficult to get to. A second attempt by a different tech (Jose) was successful. I called in advance to see if they could indeed do the job. They said they could. Experienced just a little bit of angst during initial attempt to remove and change the filter. Overall very satisfied. Kudos to Chris, Kenya.

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The person that waited on me seem to have a problem with being nice to me

The person that waited on me seem to have a problem with being nice to me

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Because they did not turn the maintenance light of and try two time and told me is of and when I drove the car it's camry back ...

Because they did not turn the maintenance light of and try two time and told me is of and when I drove the car it's camry back on

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The staff is very professional, friendly and knowledgeable about my vehicle and the recommended service levels. My only concern ...

The staff is very professional, friendly and knowledgeable about my vehicle and the recommended service levels. My only concern is the uniforms the staff are required to wear in providing service. I would recommend allowing the staff to wear a similar colored (professional) tee shirt instead of the button down shirts when the weather warrants it.

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Satisfied

Satisfied

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I always get my oil changes at Walmart. I have to wait for long periods of time. My cousin told me to try Valvoline. I was in an ...

I always get my oil changes at Walmart. I have to wait for long periods of time. My cousin told me to try Valvoline. I was in and out in no time.

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They were very helpfull

They were very helpfull

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Just normal service.

Just normal service.

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Great price and service. Convenient too.

Great price and service. Convenient too.

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Very great customer service and helping hand on other things on my car I had no idea about

Very great customer service and helping hand on other things on my car I had no idea about

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Didnt check lights not sure about tires

Didnt check lights not sure about tires

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They show the item to you and allow you to make the decision. They give you a lot of options that you were not thinking of for t ...

They show the item to you and allow you to make the decision. They give you a lot of options that you were not thinking of for the maintenance of your car.

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They did not reset the 30000 miles in my car

They did not reset the 30000 miles in my car

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The service was fast and the people were friendly.

The service was fast and the people were friendly.

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Service was quick, job was done well, staff was friendly and professional.

Service was quick, job was done well, staff was friendly and professional.

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Kenya assisted me with my first time coming to valvoline. She was abolitely the definition of great customer service. She carrie ...

Kenya assisted me with my first time coming to valvoline. She was abolitely the definition of great customer service. She carried herself professionally and was very respectful and enthusiastic. I will deffinately come back.

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staff was very friendly, seemed to enjoy their job

staff was very friendly, seemed to enjoy their job

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Have always had good experiences at this location

Have always had good experiences at this location

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It was hot, waiting in my car for over 20 minutes. This is no fault of valvoline, it was just busy. I kept the car off so that ...

It was hot, waiting in my car for over 20 minutes. This is no fault of valvoline, it was just busy. I kept the car off so that the engine would be a bit cooler for the techs working on it and it just so happened that the person in front of me needed more than just a quick oil change.

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Prompt service, friendly staff

Prompt service, friendly staff

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All the employees were excellent and fast service

All the employees were excellent and fast service

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Services was exceptional and customer services way above average.

Services was exceptional and customer services way above average.

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Customer service was awesome. Everything was detailed, no surprises Great first impression!!

Customer service was awesome. Everything was detailed, no surprises Great first impression!!

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Quick professional service

Quick professional service

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Because I was in and out of the services .the young man explain the whole works to me !

Because I was in and out of the services .the young man explain the whole works to me !

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Customer service

Customer service

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I have used Valvoline previously. Yes, at times there is a long wait, butnIm not sure if I went at a peak time. Staff is always ...

I have used Valvoline previously. Yes, at times there is a long wait, butnIm not sure if I went at a peak time. Staff is always friendly.

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The service was great but my car had something wrong with a/c clutch

The service was great but my car had something wrong with a/c clutch

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Staff was very friendly I was happy with my service

Staff was very friendly I was happy with my service

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The staff were professional. I felt that the work was quick and efficient and quality work was done.

The staff were professional. I felt that the work was quick and efficient and quality work was done.

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The service was professional. The staff was friendly and courteous.

The service was professional. The staff was friendly and courteous.

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quick professional service

quick professional service

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Service was quick, options explained well, very professional techniton

Service was quick, options explained well, very professional techniton

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Polite knowledgeable techs

Polite knowledgeable techs

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Service,knowledge, promptness

Service,knowledge, promptness

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Good person that was on the computer

Good person that was on the computer

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Customer service was outstanding!

Customer service was outstanding!

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Great customer service

Great customer service

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Staff was very professional.

Staff was very professional.

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Very quick tech went over all services provided and explained those requested by manufacturers.

Very quick tech went over all services provided and explained those requested by manufacturers.

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I'm not a car person, doing oil changes and car stuff is a chore to me. But your service team was excellent. I was as excited as ...

I'm not a car person, doing oil changes and car stuff is a chore to me. But your service team was excellent. I was as excited as I could possibly be for being at your location.

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Long wait over 30 minutes until I entered the bay, continuously asked to do other services when I told them only a oil change.

Long wait over 30 minutes until I entered the bay, continuously asked to do other services when I told them only a oil change.

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Service Men asked if I wanted certain things checked out that I had no idea to ask.

Service Men asked if I wanted certain things checked out that I had no idea to ask.

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Excellent customer service every time! Professional and well mannered employees!!

Excellent customer service every time! Professional and well mannered employees!!

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Prompt Professional Service

Prompt Professional Service

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Very polite staff and very quick

Very polite staff and very quick

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Employee very respectful and proficient. I like expedency of service price a bit high for an oil change. Am accustomed to paying ...

Employee very respectful and proficient. I like expedency of service price a bit high for an oil change. Am accustomed to paying less at Jiffy Lube. So I will need to consider that before next oil change because I am on a fixed income.

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Very friendly

Very friendly

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Technician that worked on my car was the best yet

Technician that worked on my car was the best yet

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Service was great.

Service was great.

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Thank for the opportunity the express my dissatisfaction with your communication. I receive emails with coupons.Regrettably, I d ...

Thank for the opportunity the express my dissatisfaction with your communication. I receive emails with coupons.Regrettably, I didn't receive an email regarding no free topoffs. Very disappointed! Since, I was able to topoff because of running back and forth to the hospital visiting my spouse since January. Of course I've had an oil change in between 1 tipoff. I've patronized since you opened, my entire family uses your services.Your staff are extremely professional! However, this is the second change without notifying your customers. A sign would be professional. I'll go back to the dealership and pay approximately the same for the service, due to no additional benefits. Mrs. Paulette Dent

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Wonderful staff! They were polite, friendly, knowledgeable, thorough and efficient. They even took a moment to chat with myself ...

Wonderful staff! They were polite, friendly, knowledgeable, thorough and efficient. They even took a moment to chat with myself and my 9 month old son. Initially i wasn't thrilled with the price, but it's well worth the money!

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Professional friendly staff

Professional friendly staff

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It was convient and the service was great. price with military discount was much apprechted after serving 20 yrs and 17 days ...

It was convient and the service was great. price with military discount was much apprechted after serving 20 yrs and 17 days in the US Army.

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Everything was great

Everything was great

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prices - had a coupon for $7.00 but still it ended up costing me $100.00

prices - had a coupon for $7.00 but still it ended up costing me $100.00

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The service was good. very low waiting time. they were very friendly and explained everything they were doing. The bay was clean ...

The service was good. very low waiting time. they were very friendly and explained everything they were doing. The bay was clean. they took good care of my truck.

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Quick & convenient.

Quick & convenient.

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I've been there over 20 times so it's a good experience overall no complaints about anything

I've been there over 20 times so it's a good experience overall no complaints about anything

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Great service Good workers who did their jobs well. Prices could be more reasonable. I only use your product only when I have to ...

Great service Good workers who did their jobs well. Prices could be more reasonable. I only use your product only when I have to. You need to work on that.

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The wait was too long, the car in front of me took over 30 min. as I was told pulling up each car would be about 20 mins.

The wait was too long, the car in front of me took over 30 min. as I was told pulling up each car would be about 20 mins.

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The price is extremely high for just for an oil change

The price is extremely high for just for an oil change

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I love the team they have in there. Very very powerful professional team. They always take care of me.

I love the team they have in there. Very very powerful professional team. They always take care of me.

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Great customer service. I always frequent this establishment.

Great customer service. I always frequent this establishment.

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the tech did not know how to reset my miles and then pretended to reset the mileage.

the tech did not know how to reset my miles and then pretended to reset the mileage.

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every time my vehicle is serviced the employees are very professional, respectful, and not pushy. everything is checked thoroug ...

every time my vehicle is serviced the employees are very professional, respectful, and not pushy. everything is checked thoroughly and as if it were their own vehicle. and i don't have to get out of the car. that is a MAJOR bonus!

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Fantastic, straight forward, quality work, friendly service!

Fantastic, straight forward, quality work, friendly service!

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Excellent visit was the first customer at the center and has me all done in 20minutes, this is the best Valvoline I have ever be ...

Excellent visit was the first customer at the center and has me all done in 20minutes, this is the best Valvoline I have ever been to especially in the Tri state area. Great employees who are always helpful and wonderful to deal with.

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It is one of the best idea any oil change place have come up with just drive in and quick

It is one of the best idea any oil change place have come up with just drive in and quick

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The wait was extremely long

The wait was extremely long

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Customer service and speed of the oil change

Customer service and speed of the oil change

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I would like to know the options I have before the service is done. I should be able to select the type of oil each time I come. ...

I would like to know the options I have before the service is done. I should be able to select the type of oil each time I come.

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Even thought the wait was long, someone did come to my car and apologize for the wait. Once inside the service was quick.

Even thought the wait was long, someone did come to my car and apologize for the wait. Once inside the service was quick.

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The tech that helped me was Kenya...she was very professional, extremely informative, had a very kind demeanor, made sure I knew ...

The tech that helped me was Kenya...she was very professional, extremely informative, had a very kind demeanor, made sure I knew exactly what I was getting. I will always come back!

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Enjoy the service.

Enjoy the service.

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Great attitude. Professional attention from staff

Great attitude. Professional attention from staff

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Most places offer tire rotation with an oil change. I also waited 10 mins before I was greeted then was directed to switch lanes ...

Most places offer tire rotation with an oil change. I also waited 10 mins before I was greeted then was directed to switch lanes twice. Felt the cabin air filter change was over priced so I declined it.

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I have been going to this Valvoline for years and although the team members have changed. I still know them by face and that's a ...

I have been going to this Valvoline for years and although the team members have changed. I still know them by face and that's a welcome feeling.

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Received what I wanted

Received what I wanted

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This time I did not feel pressured to purchase other items I did not need. All attendees were friendly and helpful.

This time I did not feel pressured to purchase other items I did not need. All attendees were friendly and helpful.

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Chas was excellent

Chas was excellent

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Nothing specific.

Nothing specific.

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Everyone was so nice.

Everyone was so nice.

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I was in and out in less than 30 minutes. The staff was professional and knowledgeable. I love this location!

I was in and out in less than 30 minutes. The staff was professional and knowledgeable. I love this location!

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Quick and easy and very informative step by step as to what they're doing.

Quick and easy and very informative step by step as to what they're doing.

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Employees seem to be well educated. They made sure i understood everything and recommended what my car needed.

Employees seem to be well educated. They made sure i understood everything and recommended what my car needed.

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The overall cost for the additional needed items.

The overall cost for the additional needed items.

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I heard a promotion on Pandora radio about a discount at Valvoline. I had never used Valvoline before and thought I would give i ...

I heard a promotion on Pandora radio about a discount at Valvoline. I had never used Valvoline before and thought I would give it a try. When I mentioned the Pandora ad the customer service was phenomenal and she answered my question right away. Everyone was friendly, personable and hard-working. It was a hot day but no one let that get to them.

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The team work was outstanding. The staff was friendly. Keep it going.

The team work was outstanding. The staff was friendly. Keep it going.

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It was quick & didn't have to get out my car.

It was quick & didn't have to get out my car.

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Professional

Professional

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Fast courteous service. Very nice associates.

Fast courteous service. Very nice associates.

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The staff at your DuPont Highway location are Awesome! My main spot to take both of my vehicles.

The staff at your DuPont Highway location are Awesome! My main spot to take both of my vehicles.

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Was very Friendly and did not pressure for things we said we needed put did not want to do at the time they didnt pressure use i ...

Was very Friendly and did not pressure for things we said we needed put did not want to do at the time they didnt pressure use in do doing it just said was highly recommend and left it at that

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The staff were extremely and helpful. They went above and beyond during my visit. I only go to the New Castle, DE location for m ...

The staff were extremely and helpful. They went above and beyond during my visit. I only go to the New Castle, DE location for my oil change and have been for a little over a year now.

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I feel they do the best they can to get everyone in on time I know in times when I go it seems to be that everybody wants or nee ...

I feel they do the best they can to get everyone in on time I know in times when I go it seems to be that everybody wants or needs an oil change but I do have patience and I can wait the wait not so long when I do get in it doesn't take them very long to get the job done

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Service is excellent

Service is excellent

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For been my first time in this place. I was impress with the staff along with the good service. Thank you

For been my first time in this place. I was impress with the staff along with the good service. Thank you

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Great service

Great service

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Pleasant workers. Excellent customer service

Pleasant workers. Excellent customer service

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A little pricey

A little pricey

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The whole staff was friendly and courteous. They all went about their jobs with a smile and everyone was helping each other a tr ...

The whole staff was friendly and courteous. They all went about their jobs with a smile and everyone was helping each other a true team effort. this crew was excellent!

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Thr service is great.

Thr service is great.

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I was satisfied and leave it at that .

I was satisfied and leave it at that .

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I was Satisfied

I was Satisfied

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Employees were very friendly and I did not feel pressured to buy anything other than what I went in for.

Employees were very friendly and I did not feel pressured to buy anything other than what I went in for.

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Pricing was quite high compared to my normal oil change at Firestone.

Pricing was quite high compared to my normal oil change at Firestone.

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Good service

Good service

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The staff was very nice and there was no line.

The staff was very nice and there was no line.

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They seemed to have trouble taking the filter out

They seemed to have trouble taking the filter out

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Efficient. Customer stays with vehicle. Sees part of the process and can ask questions.

Efficient. Customer stays with vehicle. Sees part of the process and can ask questions.

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The professionalism was horrible. They shifted my car around several times because of the order we arrived. If someone was monit ...

The professionalism was horrible. They shifted my car around several times because of the order we arrived. If someone was monitoring that it would not have been an issue. Staff were on their cell phones while customers waited. The person waiting on me was texting as I was talking to them. Customer Service sucks!!!

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I was satisfied but not highly. everything was pretty normal, evething was fine

I was satisfied but not highly. everything was pretty normal, evething was fine

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Love it there

Love it there

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fast service, professional and courteous workers

fast service, professional and courteous workers

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I've been here before with my other vehicles & the staff is always courteous & friendly. Nice group of employees.

I've been here before with my other vehicles & the staff is always courteous & friendly. Nice group of employees.

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Awesome service and when I had questions they answered them and helped me.

Awesome service and when I had questions they answered them and helped me.

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The professionalism and quickness of the staff was impressive.

The professionalism and quickness of the staff was impressive.

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In desperate need for an oil change & they were open late, no wait & quick to complete the job. I was very pleased with the serv ...

In desperate need for an oil change & they were open late, no wait & quick to complete the job. I was very pleased with the service here from the person who checked me in to the one actually working on my car to another who directed me out of the bay area. Thanks.

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Knowledge... Patient...

Knowledge... Patient...

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Cost of air filter was not communicated. Wait was acceptable for me, but which lane to choose was total guesswork. Lane 3 had ch ...

Cost of air filter was not communicated. Wait was acceptable for me, but which lane to choose was total guesswork. Lane 3 had chosen additional services, which meant longer waits for those who chose poorly. There were 6 cars waiting before someone came out to greet us or give us time estimates.

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Great service and very dinamic staff

Great service and very dinamic staff

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I habe used this valvoline oil change and other services in the past and will use it in the future.

I habe used this valvoline oil change and other services in the past and will use it in the future.

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Prices are just to high i can go anywhere elese for a cheaper price and sometimes it's even quicker I go here for convience if i ...

Prices are just to high i can go anywhere elese for a cheaper price and sometimes it's even quicker I go here for convience if i need it done asap because it's close thats the only reason and my last visit I couldn't find a coupon for 7 off and they didn't even offer me 1 like they usually do. Bottom line i spent 150 for oil change and wiper blades that's a lil crazy if you ask me

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Quick service. Was a little more expensive that I wanted, but it was nice to not have to get my toddler in the car. The sales re ...

Quick service. Was a little more expensive that I wanted, but it was nice to not have to get my toddler in the car. The sales rep even gave my toddler crayons and a coloring book, which was nice.

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The time I waited outside was too much.

The time I waited outside was too much.

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It was a great service. Everyone was very friendly. I had never been there before but it reminds me of the quick drive through p ...

It was a great service. Everyone was very friendly. I had never been there before but it reminds me of the quick drive through places I used to go to when I had my first car in NY. I will definitely return and it was so quick and easy and the associates were very friendly. I'm not the type to fill in surveys usually, but this group definitely deserved it.

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The prices are outrageous

The prices are outrageous

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Everything was fine

Everything was fine

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Fast, easy, convenient

Fast, easy, convenient

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Staff was very informative and friendly

Staff was very informative and friendly

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The experience and the staff were very pleasurable and aware of my needs

The experience and the staff were very pleasurable and aware of my needs

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This is the second time i've had my transmission flushed at this facility. I do it there because it is convenient, but 150 doll ...

This is the second time i've had my transmission flushed at this facility. I do it there because it is convenient, but 150 dollars for that service is way too high. I should have just done it myself this time.

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It is convenient no appointments

It is convenient no appointments

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Quick, courteous, professional

Quick, courteous, professional

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Fast and friendly service! The gentlemen working were very polite!

Fast and friendly service! The gentlemen working were very polite!

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Customer service was excellent.

Customer service was excellent.

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Everyone was very friendly and service was good, no wait.

Everyone was very friendly and service was good, no wait.

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Everyone was very polite. They quickly explained what was wrong with my car, but I didn't feel pressured to purchase anything at ...

Everyone was very polite. They quickly explained what was wrong with my car, but I didn't feel pressured to purchase anything at the time. And most importantly, I was finished in 15-20 minutes and was able to get through the rest of the day!

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The staff that waited on me and worked on my car were very nice and helpful. They were not pushy with trying to sell me items. T ...

The staff that waited on me and worked on my car were very nice and helpful. They were not pushy with trying to sell me items. They did offer an up sale on some items and I did elect into one of them. Would strongly praise the staff at this location.

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Never had a problem.

Never had a problem.

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Fast service

Fast service

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customers care

customers care

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Everything was on point

Everything was on point

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My attendants were friendly and professional . No issues

My attendants were friendly and professional . No issues

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Everyone was friendly, courteous and professional.

Everyone was friendly, courteous and professional.

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I was in line for a tire rotation along with the oil change but they couldn't get me in for that because a fleet vehicle was in ...

I was in line for a tire rotation along with the oil change but they couldn't get me in for that because a fleet vehicle was in the bay and the staff was having a difficult time getting authorization to service the vehicle. Staff was polite and gave me the option of continuing to wait or moving to another bay for a standard oil change. I chose not to wait for the tire rotation bay.

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they asked if I had any questions, told me everything that they were doing.

they asked if I had any questions, told me everything that they were doing.

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Everyone was amazing and friendly. They knew what they were doing and serviced my car perfectly

Everyone was amazing and friendly. They knew what they were doing and serviced my car perfectly

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I did wait outside and no one greeted me outside while I waited. I was confused by the types of oil being offered and used. Not ...

I did wait outside and no one greeted me outside while I waited. I was confused by the types of oil being offered and used. Not sure I got the more higher end oil last time and this time. He did ask if I wanted same, I assumed that last time I got the regular, but must have gotten the higher end? Also last time there was some very friendly people working the and they tried to find me the cheapest prices on the services, or so I thought. This time there was no mention of prices and what was cheaper or not.

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Everything was very professional

Everything was very professional

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Everyone is always super nice when I get an oil change ! The girl Kenya and one gentlemen helped me and they were super friendly ...

Everyone is always super nice when I get an oil change ! The girl Kenya and one gentlemen helped me and they were super friendly and very quick !

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Workers were very professional and new what they were talking about. 2nd time at this same location and know problems

Workers were very professional and new what they were talking about. 2nd time at this same location and know problems

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Friendly, efficient, quick. Always a good experience.

Friendly, efficient, quick. Always a good experience.

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The two employees I dealt with were very good - friendly, genuine, responsive, and professional.

The two employees I dealt with were very good - friendly, genuine, responsive, and professional.

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I've had all my oil changes done there since I moved back to Delaware in 2014. If I didn't trust them I wouldn't go.

I've had all my oil changes done there since I moved back to Delaware in 2014. If I didn't trust them I wouldn't go.

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The costumer service the details he New about my Volvo it's not and easy oil change I personally think the employee went above a ...

The costumer service the details he New about my Volvo it's not and easy oil change I personally think the employee went above and beyond I even gave him a tip

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It was a very good prompt experience

It was a very good prompt experience

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Everything was perfect

Everything was perfect

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The team there was very professional and courteous to me during my time of service, there was no line no wait when I arrived

The team there was very professional and courteous to me during my time of service, there was no line no wait when I arrived

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I felt as though the customer service was exceptional Chad was the individual who serviced me

I felt as though the customer service was exceptional Chad was the individual who serviced me

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quick service

quick service

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Greeter/person who put air in tires and checked lights was very frindly, CSR was very welcoming and paid attention to detail whe ...

Greeter/person who put air in tires and checked lights was very frindly, CSR was very welcoming and paid attention to detail when updating my information in the systsm, tech got right to the job.

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I was a little uncomfortable at first beings tho I'm a female, but to get greeted by a women that knows alot about cars made me ...

I was a little uncomfortable at first beings tho I'm a female, but to get greeted by a women that knows alot about cars made me feel a LOT better. Thanks

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Kenya was aboustely wonderful . Very nice didn't push me to purchase anything that I didn't need .Thank you Kenya

Kenya was aboustely wonderful . Very nice didn't push me to purchase anything that I didn't need .Thank you Kenya

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Chad and Elli were excellent provided outstanding customer service and finished my vehicle in less than 15 minutes

Chad and Elli were excellent provided outstanding customer service and finished my vehicle in less than 15 minutes

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Nice people. Efficient work done. Fast process. Everything was good.

Nice people. Efficient work done. Fast process. Everything was good.

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Trying to convince me to buy higher price oil change when I only wanted premium.. Repeatedly asking if I wanted other services d ...

Trying to convince me to buy higher price oil change when I only wanted premium.. Repeatedly asking if I wanted other services done when I clearly stated just an oil change. Told me I had an oil leak and couldn't give any detail about it, but simply said its nothing 2 worry about

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Fast and good service at a reasonable price.

Fast and good service at a reasonable price.

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Quick efficient and great environment

Quick efficient and great environment

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My experience was good. Nothing bad to report

My experience was good. Nothing bad to report

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Sam (I think that's her name) was VERY helpful. She explained everything throughly.

Sam (I think that's her name) was VERY helpful. She explained everything throughly.

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I visited on a Saturday so I expected to be waiting. When I arrived there was a line However a tech came out to my car and di ...

I visited on a Saturday so I expected to be waiting. When I arrived there was a line However a tech came out to my car and did a pre-inspection of my car lights to help speed up the process. They also took the time to check my cabin filter which was in bad shape. I'm glad they did!

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Quick, Courteous, and professional attention to detail and completeness.

Quick, Courteous, and professional attention to detail and completeness.

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The employees were friendly, they explained everything in detail and you don't have to get out of your car.

The employees were friendly, they explained everything in detail and you don't have to get out of your car.

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At this visit I also had a radiator flush, the guy that took care of me was very sweet and polite. He offered that I step out o ...

At this visit I also had a radiator flush, the guy that took care of me was very sweet and polite. He offered that I step out of the car to watch as he performed the flush and explained each step, I sincerely appreciated that. It was definitely refreshing to be spoken to, rather than at.

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Staff tried to resolve all my issues me were very polite

Staff tried to resolve all my issues me were very polite

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The pricing for a routine oil change is more costly than surrounding auto shops

The pricing for a routine oil change is more costly than surrounding auto shops

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Prompt service. Very knowledgeable staff. I even had my daughter with me and she lived the experience.

Prompt service. Very knowledgeable staff. I even had my daughter with me and she lived the experience.

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I don't have to get out of car. They showed me old filters. The cabin filter was the original that came with car. I used to go t ...

I don't have to get out of car. They showed me old filters. The cabin filter was the original that came with car. I used to go to pep boys. The service was terrible I'm really ticked that I paid them to change that cabin filter. The service is much better here. The people were very friendly. This is my new spot for oil changes. Thanks for great service

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I was in and out. Everyone was so helpful and polite

I was in and out. Everyone was so helpful and polite

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I was very nearly highly satisfied not many reasons to complain just a little bit of pressure to buy an air filter when I didn' ...

I was very nearly highly satisfied not many reasons to complain just a little bit of pressure to buy an air filter when I didn't want to

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The service associates answered all my questions. Customer service was outstanding, I have worked in customer service for over ...

The service associates answered all my questions. Customer service was outstanding, I have worked in customer service for over 30 years. I appreciate getting GREAT SERVICE in an age of "hurry up, computer time". I would like to THANK Chad and Elli....

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The person who helped his name was Chad, at the New Castle, Delaware location. He was AMAZING, full of personality, explained ev ...

The person who helped his name was Chad, at the New Castle, Delaware location. He was AMAZING, full of personality, explained everything that was happening. He made the fact that we had to wait 15 minutes, seem almost as though it didn't happen. I would definitely return and request him specifically if I can.

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employees were helpful n super friendly..

employees were helpful n super friendly..

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Everyone works as a team

Everyone works as a team

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Customer Service and workers let you know exactly what they are doing.

Customer Service and workers let you know exactly what they are doing.

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Everyone is very knowledgeable and respectful...very efficient and fun!...I love going to my Valvoline!

Everyone is very knowledgeable and respectful...very efficient and fun!...I love going to my Valvoline!

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The clerk asked me if I wanted my air filter replaced. I said yes but since she was half paying attention or maybe just expecti ...

The clerk asked me if I wanted my air filter replaced. I said yes but since she was half paying attention or maybe just expecting an automatic no it didn't get done. I was never charged so it's okay.

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The friendly and courteous of the employees and service.

The friendly and courteous of the employees and service.

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The assistant manager took acre of me once inside. Well spoken and friendly!

The assistant manager took acre of me once inside. Well spoken and friendly!

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I've never done a drive through oil change and now I love this. It was right on time as I needed to go out of town. I used to go ...

I've never done a drive through oil change and now I love this. It was right on time as I needed to go out of town. I used to go to Midas, but this experience has opened my eyes. I had less wait and the late closing time was just what I needed. I paid more but it was worth it due to my time constraints.

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I am always satisfied because it takes the hassle out of doing it myself. I dropped my sons off at practice went across the stre ...

I am always satisfied because it takes the hassle out of doing it myself. I dropped my sons off at practice went across the street and was 6:30pm very later than usual. So I thought they were close but they weren't. Went straight in only person there and didn't have to wait. Great overall experience

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Courteous and professional

Courteous and professional

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I was highly satisfied with the professionalism and the promptness of the service. It was as easy as going through a fast food d ...

I was highly satisfied with the professionalism and the promptness of the service. It was as easy as going through a fast food drive through. My levels were checked.

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Kristina was great kept me informed of everything. Smart

Kristina was great kept me informed of everything. Smart

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Never have any issues when I come there always honor my coupons and give us great service

Never have any issues when I come there always honor my coupons and give us great service

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Staffs were courteous, friendly and knowledgeable

Staffs were courteous, friendly and knowledgeable

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Good customer service and support and I like to be in and out quickly.

Good customer service and support and I like to be in and out quickly.

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Timely and professional service

Timely and professional service

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Good Fast Professional Service

Good Fast Professional Service

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Good efficient service.

Good efficient service.

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A great overall experience

A great overall experience

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Better that everyone else

Better that everyone else

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Friendly staff, efficient service

Friendly staff, efficient service

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I had to wait outside for over an hour. The Oil change cost $99.99. I can get Valvoline full synthetic oil change at Sears for ...

I had to wait outside for over an hour. The Oil change cost $99.99. I can get Valvoline full synthetic oil change at Sears for $69.99

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Staff were excellent, guys who replaced explained everything in detail, very friendly!

Staff were excellent, guys who replaced explained everything in detail, very friendly!

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First time visit. Highly impressed.

First time visit. Highly impressed.

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Timely, everyone was professional. Workers concentrated on their work and got it done!

Timely, everyone was professional. Workers concentrated on their work and got it done!

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Fair and pleasant people but cheaper than the dealership

Fair and pleasant people but cheaper than the dealership

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Folks friendly and professional

Folks friendly and professional

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Very nice rep explained everything needed as well as optional services that i did not even know you preformed. I would consider ...

Very nice rep explained everything needed as well as optional services that i did not even know you preformed. I would consider more services then just oil changes in the future.

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The staff was courteous and respectful she also recommended the service that I need to get done. I really appreciate it.Thank yo ...

The staff was courteous and respectful she also recommended the service that I need to get done. I really appreciate it.Thank you very much.

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I was not told about it being a separate charge to change out a filter in my glovebox, the tech took it out, held it to a new on ...

I was not told about it being a separate charge to change out a filter in my glovebox, the tech took it out, held it to a new one and then asked if I wanted it replaced. He never mentioned it was an unincluded thing with a separate charge until he had already removed the filter. I would have liked to have been told a price first. It put me on the spot. I don't like that pressure or 'sneaky' sales tactic.

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Great quick service

Great quick service

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Fuel filter price charge a little high

Fuel filter price charge a little high

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Only negative thing I could say is since it's a drive thru service and had children in the car I just wish they would've came ou ...

Only negative thing I could say is since it's a drive thru service and had children in the car I just wish they would've came out to greet me instead of me having to walk into the garage through the waiting area. Besides that I was satisfied with service

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Very professional. Convenient

Very professional. Convenient

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Staff was great! Got done fast and was on my way.

Staff was great! Got done fast and was on my way.

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Tire pressure never checked-tech asked me for correct pressure instead of looking at the label fit the specs

Tire pressure never checked-tech asked me for correct pressure instead of looking at the label fit the specs

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Service is excellent

Service is excellent

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I am always satisfied at this location. they are very prompt, polite, and know what they are doing!

I am always satisfied at this location. they are very prompt, polite, and know what they are doing!

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Quick thiroygh service-oriented

Quick thiroygh service-oriented

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The techs were friendly and answered all questions. Let me know the names of all the techs that were servicing my technical.Show ...

The techs were friendly and answered all questions. Let me know the names of all the techs that were servicing my technical.Showed me my air filter and asked if I wanted it replaced. They didn't try to up sell it.I was very satisfied with the service here.

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Good friendly people

Good friendly people

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I was extremely I'll before visiting your facility and had gone to Walmart to take advantage of the $19.99 oil change only to ...

I was extremely I'll before visiting your facility and had gone to Walmart to take advantage of the $19.99 oil change only to be told that my wait would be an hour and 45 minutes. That was just ridiculous, so I remembered going to Valvoline with one of my friends to have her car serviced and she didn't have to get out of her vehicle and the staff was extremely courteous and knowledgeable of her vehicle needs and service. Even though at the time I thought it was a bit pricey compared to other competitors, but I now no longer feel that way after my own personal experience. Thanks for the service offered.

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VERY NICE FOLKS

VERY NICE FOLKS

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The overall experience is consistently wonderful. The staff is friendly, personable, knowledgeable and efficient, professional. ...

The overall experience is consistently wonderful. The staff is friendly, personable, knowledgeable and efficient, professional. Despite being very busy, with cars waiting outside of each bay, they demonstrated their professionalism and efficiency, by having someone outside greeting each car, testing the lights, and filling the tires. You don't mind waiting when you see that the staff is working hard, acknowledges you, and appears to be efficient in executing the process. I have always been pleased with the staff at this location!

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The service plus the wait time is a great value. Not having to spend 30 mins or more waiting for an oil change. Plus the other g ...

The service plus the wait time is a great value. Not having to spend 30 mins or more waiting for an oil change. Plus the other good services they offer

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The customer service people were very knowledgeable and courteous.

The customer service people were very knowledgeable and courteous.

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Even though I waited about 8-10 minutes, it did not seem that long. The service people assured me it would be momentarily, and ...

Even though I waited about 8-10 minutes, it did not seem that long. The service people assured me it would be momentarily, and I would be pulling in soon. The workers keep you updated as to what's going on. Most places have you guessing and do not inform you. Yes, I will be returning to Valvoline on route 13, in New Castle, DE.

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I was happy with the time spent going over not only the service I was there for but also any other problems or issues that my ca ...

I was happy with the time spent going over not only the service I was there for but also any other problems or issues that my car needed.

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I use your services for all oil changes with my car. The staff is always friendly and curious and I do not wait a long time for ...

I use your services for all oil changes with my car. The staff is always friendly and curious and I do not wait a long time for service. This is the reason I keep coming back.

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Very quick and courteous service. They just forgot to reset my maintenance light.

Very quick and courteous service. They just forgot to reset my maintenance light.

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Chad is a true asset to your organization very well informed on vehicle repairs and provides outstanding customer service. This ...

Chad is a true asset to your organization very well informed on vehicle repairs and provides outstanding customer service. This is the best place to get my vehicle serviced and I drive nearly an hour to visit this location because of the outstanding employees and client services that is provided. I wish every Valvoline location was this good.

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22 mins in and out with air filter chang

22 mins in and out with air filter chang

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The service is always great when I go here, no matter what I need to get done.

The service is always great when I go here, no matter what I need to get done.

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I always go to the same valvoline. They treat my car right and never got any problem with my car afterwards. .. I wish they did ...

I always go to the same valvoline. They treat my car right and never got any problem with my car afterwards. .. I wish they did breaks too.

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Fast service. Ten minutes from start to finish & very nice staff.

Fast service. Ten minutes from start to finish & very nice staff.

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I enjoy the friendliness of the staff.

I enjoy the friendliness of the staff.

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Is the best service never have before

Is the best service never have before

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This was the first time I've been to Valvoline. Both the assistant manager and the service tech were very friendly and helpful. ...

This was the first time I've been to Valvoline. Both the assistant manager and the service tech were very friendly and helpful. They told me what the whole process they were doing was and also showed me the the filter for the engine and the cabin, with comparable prices to taking my jeep to a dealer. Also, recommended service that needed to be done in the near future. They even gave my child a coloring book to keep him occupied throughout the process!

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Always have a great experience at this store.

Always have a great experience at this store.

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The service was good and quick

The service was good and quick

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It was fast n car runs better

It was fast n car runs better

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Good efficient service even late on a very cold night

Good efficient service even late on a very cold night

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Customer service

Customer service

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The coupon i had was expired, and i tried digging through my car to find another. I was unsuccessful finding one, and the attend ...

The coupon i had was expired, and i tried digging through my car to find another. I was unsuccessful finding one, and the attendant was so nice and courteous that he asked his manager for a $5 coupon code. They didnt have to do that for me, but it was the kindest gesture and i will certainly be back because they went above and beyond for me!

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Just think pricing is a lil high I go there when I need to but if I can get it cheaper somewhere elese I will can't afford 100 b ...

Just think pricing is a lil high I go there when I need to but if I can get it cheaper somewhere elese I will can't afford 100 bucks every time I need an oil change

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Great job great price

Great job great price

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I loved the convenience of the oil change, along with the customer service.

I loved the convenience of the oil change, along with the customer service.

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Service techs were knowledgeable, hospitable, and proficient. They treated my wife and I like family. That is a rarity these day ...

Service techs were knowledgeable, hospitable, and proficient. They treated my wife and I like family. That is a rarity these days.

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Melanie the tech was so knowledgeable, great customer service, great advice, great Job by both techs

Melanie the tech was so knowledgeable, great customer service, great advice, great Job by both techs

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Services are nice since you don't have to leave your car

Services are nice since you don't have to leave your car

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Technician are full of knowledge which makes me personally feel comfortable, being the distance I travel on a Daily basis. Very ...

Technician are full of knowledge which makes me personally feel comfortable, being the distance I travel on a Daily basis. Very friendly and remember who you are if your a regular.

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The friendliness of the employees knowledge about vehicle recommended services that will need to be done in near future without ...

The friendliness of the employees knowledge about vehicle recommended services that will need to be done in near future without pressure to be done on spot quick service and fair price answered questions I had honestly without hesitation will be visiting again

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I usually take my vehicle to the dealership for service but the change in management (techs & front office) caused major issues ...

I usually take my vehicle to the dealership for service but the change in management (techs & front office) caused major issues with my vehicle and I no longer felt comfortable or trusting in their service. My fiancee and a friend highly recommended Valvoline and they were CORRECT! The service techs are knowledgeable and share a concern of safety for customers and vehicles. I am highly satisfied with this organization and will continue to have my car serviced there.

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Fast friendly service.

Fast friendly service.

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The attendant was very professional and friendly

The attendant was very professional and friendly

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I had to wait a very long time before my car was serviced.

I had to wait a very long time before my car was serviced.

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My crew was nice, polite and easy to talk to. Kristina gave me options on services I need.

My crew was nice, polite and easy to talk to. Kristina gave me options on services I need.

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A previous center (not Valvoline) used the wrong oil in my car which eventually caused my car to need repairs. That experience ...

A previous center (not Valvoline) used the wrong oil in my car which eventually caused my car to need repairs. That experience will always be on my mind.

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The staff was professional and personable.Very polite. The staff consisted of three men that were awesome. Definitely coming bac ...

The staff was professional and personable.Very polite. The staff consisted of three men that were awesome. Definitely coming back.Thank the crew for a job well done and great attitude as well.

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The great senior tech Ebony Mathis Was my CSA and she was great I had Ron as my topside as well as Charles and the Magnificent R ...

The great senior tech Ebony Mathis Was my CSA and she was great I had Ron as my topside as well as Charles and the Magnificent Robert in the pit !

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Fast, curteous and reliable service. I have always had very good experiences at this location.

Fast, curteous and reliable service. I have always had very good experiences at this location.

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It was great service and I really like that i didnt have to get out the car.

It was great service and I really like that i didnt have to get out the car.

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The female attendant was very friendly, warm, and pleasant! She also explained the services my car will need in the future, and ...

The female attendant was very friendly, warm, and pleasant! She also explained the services my car will need in the future, and where I can get them. She offered, but didn't pressure me to get additional services that visit. The mechanic was also pleasant who performed my oil change! I will definitely visit again 😀

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Fast service-- friendly attendant

Fast service-- friendly attendant

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The person that started the oil change seems like he had an attitude and did not want to service me. Some of the other crew also ...

The person that started the oil change seems like he had an attitude and did not want to service me. Some of the other crew also seemed like they were in a rush since it was close to closing.

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Efficiency of the workers

Efficiency of the workers

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Techs were friendly and respectful. I did not have to wait a long period of time. Love that I did not have to exit my car. Good ...

Techs were friendly and respectful. I did not have to wait a long period of time. Love that I did not have to exit my car. Good job team Valvoline!!

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everything was fine staff great

everything was fine staff great

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Quick service....Quick information about extras where and when they were needed. Very good team work. All the people at valvolin ...

Quick service....Quick information about extras where and when they were needed. Very good team work. All the people at valvoline were on their game. Well done for valvoline customers to have a crew that works that well together.

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All staff were friendly and informative.

All staff were friendly and informative.

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Very fast once in.

Very fast once in.

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The sales team/technicians were very courteous and friendly

The sales team/technicians were very courteous and friendly

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price and location

price and location

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The gentlemen who help me was very knowledgeable. Didn't pressure me into buying other services. Very easy going in showing and ...

The gentlemen who help me was very knowledgeable. Didn't pressure me into buying other services. Very easy going in showing and explaining the services I received.

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Everything about the service I received was excellent.

Everything about the service I received was excellent.

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They got the job done quickly and let me know specifics on other services that are recommended for my vehicle and when they shou ...

They got the job done quickly and let me know specifics on other services that are recommended for my vehicle and when they should be done

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The team that worked on my car was very friendly and attentive ! I had Kenya and the new castle Delaware vavoline and she was su ...

The team that worked on my car was very friendly and attentive ! I had Kenya and the new castle Delaware vavoline and she was super sweet !!

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I have been coming to this Valvoline for 6yrs, to care for all3 of my vehicles. But lighten up on the suggestive sales, just sho ...

I have been coming to this Valvoline for 6yrs, to care for all3 of my vehicles. But lighten up on the suggestive sales, just show my the gray air filter, give my your replacement price. I res]one,no Thank-you. Than please be quiet and finish what I came for, oil, filter and tire inflation!

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The customer service rep was very friendly and knowledgeable . The service was quick and precise

The customer service rep was very friendly and knowledgeable . The service was quick and precise

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Experienced on issues during service. The service was actually great but I typically don't rank anything highly satisfied since ...

Experienced on issues during service. The service was actually great but I typically don't rank anything highly satisfied since there is always room to improve.

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Melanie and Jerom made my oil change experience not just easy and convenient but enjoyable and informative. They both had me lau ...

Melanie and Jerom made my oil change experience not just easy and convenient but enjoyable and informative. They both had me laughing but still kept me aware of my car's issues which led me to get my radiator serviced

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Everyone is always knowledgeable, courteous and seems to do their job very well. I've never been pressured to buy anything beyon ...

Everyone is always knowledgeable, courteous and seems to do their job very well. I've never been pressured to buy anything beyond what I came for. Sometimes it is a little busy and the wait is long but I always go when I'm not in a rush and things move at a fair pace. I will continue to visit this location in the future.

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Fast, friendly and knowledgeable

Fast, friendly and knowledgeable

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The techs where friendly and nice to talk with

The techs where friendly and nice to talk with

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I have never paid 41.99 for a basic oil change for a small 4 cylinder Ford Focus. That was extremely too high, and if the repres ...

I have never paid 41.99 for a basic oil change for a small 4 cylinder Ford Focus. That was extremely too high, and if the representative would have told me the price prior, I would have left.

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The staff was knowledgable, courteous, professional, and very efficient.

The staff was knowledgable, courteous, professional, and very efficient.

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I received quality goods and service for my money.

I received quality goods and service for my money.

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Efficient and constant questions about my car and my use of vehicle. Will be back again

Efficient and constant questions about my car and my use of vehicle. Will be back again

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Great service and great customer service

Great service and great customer service

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Very friendly make me feel welcome. Fast

Very friendly make me feel welcome. Fast

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Everyone is friendly. They make it easy. In & out.

Everyone is friendly. They make it easy. In & out.

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They were very good and helpful telling me about different prices i ask about

They were very good and helpful telling me about different prices i ask about

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The service was fast and well done.

The service was fast and well done.

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They detected a problem with my belt that I wasn't aware of. Didn't expect to pay more but glad they found it.

They detected a problem with my belt that I wasn't aware of. Didn't expect to pay more but glad they found it.

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When I go for an oil change I do t want to be upsold on all the other services. Very annoying!

When I go for an oil change I do t want to be upsold on all the other services. Very annoying!

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I like service it's fast and good for my car

I like service it's fast and good for my car

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Great attitude!

Great attitude!

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Chad was outstanding, This is by far the best Valvoline in Delaware, New Jersey and Pennsylvania have brought many different veh ...

Chad was outstanding, This is by far the best Valvoline in Delaware, New Jersey and Pennsylvania have brought many different vehicles and the team provides excellent quality work in a timely fashion. I went on my lunch hour which they performed a full service in 20 minutes including explaining that I had a slight oil leak and I was very happy with their service.

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Your representative named everyone working on my car, explained what they were doing and suggested winterizing my car if it hadn ...

Your representative named everyone working on my car, explained what they were doing and suggested winterizing my car if it hadn't been done. However, I felt no pressure to buy anything. Your service surprisingly,included checking lights, fluids and resetting the computer. I would like to commend Christie, Charles, Jerome, Kenya and Melanie for the good service and friendliness. I hope I got everyone's name correct.

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Good service

Good service

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Staff was courteous and received what I went for in a timely manner.

Staff was courteous and received what I went for in a timely manner.

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Once inside the bay the service was quick.

Once inside the bay the service was quick.

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Melanie was very knowledgeable. She explained things to me about my car in general and different services that my car will requi ...

Melanie was very knowledgeable. She explained things to me about my car in general and different services that my car will require. I initiated the questions, I was not pressured about services. Bryan was efficient and friendly tech.

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Good service. No long wait. Thorough job

Good service. No long wait. Thorough job

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very polite and knowledgeable staff. Timely service

very polite and knowledgeable staff. Timely service

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Staff was very friendly and knowledgeable.

Staff was very friendly and knowledgeable.

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The workers were very nice & friendly

The workers were very nice & friendly

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Once we got into the service bay, I could not have asked for a more courteous group of individuals as are working at this locati ...

Once we got into the service bay, I could not have asked for a more courteous group of individuals as are working at this location they were friendly and kind and truly seemed to enjoy their jobs or at least their interactions with their customers. They truly made the experience a pleasure.

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Great customer service

Great customer service

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I cannot remember her name but the agent was very personable. She is consistently friendly which means air to me and will ens ...

I cannot remember her name but the agent was very personable. She is consistently friendly which means air to me and will ensure my continued patronage.

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Staff made you fell welcome and they went step ft step with the service!

Staff made you fell welcome and they went step ft step with the service!

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CSA was excellent. Took time to interact with my children using abteachable moment to give them life lessons. Great guy!

CSA was excellent. Took time to interact with my children using abteachable moment to give them life lessons. Great guy!

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There are 3 lines and you must make a choice of what line. I picked the line that you think is short and the car behind me was ...

There are 3 lines and you must make a choice of what line. I picked the line that you think is short and the car behind me was able to move to another line and got service faster even though I was waiting 10 minutes prior to her. You need a first in line first in the door system. If you pick the wrong line you could be waiting much longer than others that show up 15 minutes after you do. Time is precious that is why your service store is important. When people have to wait and wait than the quick service is no longer there.

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little bit of a wait and I don't like the upsell. I would rather get the service I ask for and leave. I don't need stuff recomme ...

little bit of a wait and I don't like the upsell. I would rather get the service I ask for and leave. I don't need stuff recommended to me, I have an owners manual that gives me recommended service.

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Once I moved from lane to lane about three times. But the employee that came to inform me was very apologetic and polite about i ...

Once I moved from lane to lane about three times. But the employee that came to inform me was very apologetic and polite about it and also assured me he would take care of me once I was inside. He offered to have my broken head light out in but another worker denied it because my car has to be taken apart for the light to be put in which I knew and understood. But at least he tried to help me.

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Quick service but a bit pricey

Quick service but a bit pricey

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The service that was receive was great as the staff was very professional!

The service that was receive was great as the staff was very professional!

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