New Castle

The kindness and pleasantness of my greeter

The kindness and pleasantness of my greeter

MORE

No appointments needed , and a professional job

No appointments needed , and a professional job

MORE

The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they ma ...

The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they made sure i was wrapped up quickly

MORE

Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.

Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.

MORE

Friendliness and professionalism of the staff.

Friendliness and professionalism of the staff.

MORE

I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 ...

I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 or 7 cars in front of me. I waited for someone to come out and direct me to a lane. After waiting about 10 min and no one came out to greet me i pulled into Bay 1. I am not sure of the service the car ahead of me but it took well over 30 min. There were cars in the other bays that arrived after me and pulled out before me. I have seen at the Bowie location how the rearrange cars to ensure this doe not happen. They did at some point move the car outside but that left my bay without a person thus I had to wait for whoever to come over and assistance. Thelocation was busy they maintained 9 cars for the 1.5 hours I was there. There were a few people who were just standing around I am not sure if they were on break or what but with such a long wait it just didn't look good. Perhaps this is the norm becuase people just seemed to accept it at this location. I have experienced better and will try not to return to this location.

MORE

I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only c ...

I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only came because the place that I usually go to is now closed on Saturday. I guess that's the price you pay for being able to sit in your car for 45 minutes. The first time I came here the price was $24. What a big change. I cannot say that I will be coming back.

MORE

the price of the oil change was not what i expected. however the service well great

the price of the oil change was not what i expected. however the service well great

MORE

Good service

Good service

MORE

Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and ou ...

Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and out in less than 30 minutes. The wait outside was longer because of the amount of customers. I use valvoline all the time. I’m very happy and satisfied with your work and product and people.

MORE

It was the wait, I waited about a hour before I was able to pull into the bay.

It was the wait, I waited about a hour before I was able to pull into the bay.

MORE

Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open ...

Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open I was the first to be admitted.The reason I said trust less is because for some reason during this visit I was not shown the old or new oil filter. Previous visits the technicians always showed me a filter with a date or something written on it.

MORE

I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my boo ...

I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my book!

MORE

Everyone was great and the service was just as great.

Everyone was great and the service was just as great.

MORE

The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy aft ...

The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy afternoon, for this location. He was patient and treated us professionally.

MORE

First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupo ...

First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupon and still spend over $70 for a basic oil change. I have never in my life spent that much for just a simple oil change. I’ve always paid $55 or less and that includes tire rotation. I really feel ripped off and gouged for this service. I paid it cause I had waited so long already. Service person was great and should be commended but your pricing is outrageous!

MORE

Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 1 ...

Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 15 mins and was so happy they told me everything about my car and made it to work on time. I appreciate there hard work and dedication!

MORE

Representative that helped us was friendly and funny

Representative that helped us was friendly and funny

MORE

Everything was explained and advice to what may be needed by the miles on car

Everything was explained and advice to what may be needed by the miles on car

MORE

Great staff. You can tell each and everyone enjoys working there.

Great staff. You can tell each and everyone enjoys working there.

MORE

They got me in quick and did a nice job protecting the paint on my truck

They got me in quick and did a nice job protecting the paint on my truck

MORE

Fast, Friendly Service

Fast, Friendly Service

MORE

Waited outside too long when others who came after me were served first.

Waited outside too long when others who came after me were served first.

MORE

I had to wait an hour and a half before waited on.

I had to wait an hour and a half before waited on.

MORE

There was nothing instant about this service. Overall visit took nearly 2 hours. Waited for about an hour and fifteen to get int ...

There was nothing instant about this service. Overall visit took nearly 2 hours. Waited for about an hour and fifteen to get into the service bay. Then once work was complete, I was about to pay with the card in my hand, and a technician from the little side room service area came in to pay for a customer, which took 10 minutes. So my service was complete but then sat for 10 minutes waiting to pay whilst the other tech rung up someone else...they were having problems putting in the VIN number, then the customers card wouldn't read. I was left waiting all this additional time to pay, plus there was a 4 car deep line behind me, which only pointlessy delayed everyone in line too.

MORE

Everything was explained very clearly!!

Everything was explained very clearly!!

MORE

I only waited because there was 1 car in front of me, this is a store where you don't get out of your car. So no one greeted me ...

I only waited because there was 1 car in front of me, this is a store where you don't get out of your car. So no one greeted me but they don't do that. All is good.

MORE

First time visit

First time visit

MORE

Service tech was polite, he explained recommended items in detail but did not pressure to have them done immediately.

Service tech was polite, he explained recommended items in detail but did not pressure to have them done immediately.

MORE

The staff was very friendly, helpful, efficient and professional.

The staff was very friendly, helpful, efficient and professional.

MORE

A lot better then taking to service garage then coming back for the car! I did try jiffy lube years AGO AND THEY STARTED MY TRUC ...

A lot better then taking to service garage then coming back for the car! I did try jiffy lube years AGO AND THEY STARTED MY TRUCK WITH OUT OIL iT DIDN'T LAST MUCH LONGER HAD TO REBUILD THE ENGINE. SO I AM cautious

MORE

I felt the service was competent and professional.

I felt the service was competent and professional.

MORE

I never had a problem with this place since I been coming

I never had a problem with this place since I been coming

MORE

I was satisfied with the service the service representative was pleasant, however my wait was 35mins.

I was satisfied with the service the service representative was pleasant, however my wait was 35mins.

MORE

My cabin air filter wasn't checked. Don't think the one under the hood was either. Didn't check tire pressure or lights like val ...

My cabin air filter wasn't checked. Don't think the one under the hood was either. Didn't check tire pressure or lights like valvoline usually does.

MORE

Service was quick, in and out. and that was even with someone in training.

Service was quick, in and out. and that was even with someone in training.

MORE

Long lines, had to wait more than 1 hour.

Long lines, had to wait more than 1 hour.

MORE

I got to get all the things done for my car that I needed and everyone made sure the job was done right.

I got to get all the things done for my car that I needed and everyone made sure the job was done right.

MORE

I just had a very great experience with my service and would always come back

I just had a very great experience with my service and would always come back

MORE

Quick and easy. Workers were nice and friendly.

Quick and easy. Workers were nice and friendly.

MORE

It’s very convienant to just drive up and wait in your truck while the service is getting done. Not to mention they get started ...

It’s very convienant to just drive up and wait in your truck while the service is getting done. Not to mention they get started right away. I know if I were to drop it off somewhere for an oil/fluid change, it would be sitting around a while before anyone touched it. I like the first come first served way you guys do it. I take my personal and work truck to this place.

MORE

The employees are friendly, informative, and prompt. It is a very easy process, and checking the other fluids really adds a ton ...

The employees are friendly, informative, and prompt. It is a very easy process, and checking the other fluids really adds a ton of value.

MORE

Good service complete check of all fluids and lights, Made aware of leak.

Good service complete check of all fluids and lights, Made aware of leak.

MORE

I had a time deadline. The guy told me I’d be out on time even though they were doing oil change and tire rotation. He kept his ...

I had a time deadline. The guy told me I’d be out on time even though they were doing oil change and tire rotation. He kept his word and I got out right on time.

MORE

Courteous, professional and friendly .

Courteous, professional and friendly .

MORE

I have been going to this location for several years for the fast service. I always believed the price was on the high end for a ...

I have been going to this location for several years for the fast service. I always believed the price was on the high end for an oil change but the fast service made it worthwhile. I'm not sure what has changed but for three weeks I stopped by only to find 3-4 cars in each lane waiting. In all the years I have never seen this. My visit this time I arrived 1/2 an hour before opening so I could get in and out. If they continue to have long lines during the day I will be forced to move on to another option.

MORE

Great customer service from the workers an they was very professional

Great customer service from the workers an they was very professional

MORE

Always awesome and you don’t have to leave your vehicle.

Always awesome and you don’t have to leave your vehicle.

MORE

Although I had a 45 min. Wait it was good service...also had battery change...they did good...they didn't waste time just busy.

Although I had a 45 min. Wait it was good service...also had battery change...they did good...they didn't waste time just busy.

MORE

Good service once I entered through the doors.

Good service once I entered through the doors.

MORE

Harassing people to buy stuff

Harassing people to buy stuff

MORE

Always great customer service.

Always great customer service.

MORE

Never had a problem with my car when I left.

Never had a problem with my car when I left.

MORE

Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted

Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted

MORE

Everyone is very courteous and professional.

Everyone is very courteous and professional.

MORE

The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others ...

The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others it may be a safety or liability issue. There is a lot of sue-happy people out there.

MORE

customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like o ...

customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like on the computor it said I was due to have differental fluid changed and the rep got on the phone and said Valvoline does not carry it for my truck . But all in all it was a quick and pleasant experience. Great staff

MORE

They tended to my vehicle in a solid manner. Everything was explained to me and performed well.

They tended to my vehicle in a solid manner. Everything was explained to me and performed well.

MORE

The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She wa ...

The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She was pleasant.

MORE

Staff not focused on each customer . While a girl changing oil in other bay all focused on her

Staff not focused on each customer . While a girl changing oil in other bay all focused on her

MORE

Good service overall kind of made up for thr over an hour wait outside.

Good service overall kind of made up for thr over an hour wait outside.

MORE

Good service

Good service

MORE

Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an emp ...

Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an employee. He welcomed me , thanked me for coming to Valvoline and informed me of the approximate wait time. Threw the hole process I was / am very pleased. I even got my transmission flushed on my Lincoln. Good old Blue . The employee mentioned making the experience even a bit fun while work was getting done. I will definitely come back and let my big family and friends know of how well this store did.

MORE

I get what I need done when I need it done! That’s all we want sometimes.

I get what I need done when I need it done! That’s all we want sometimes.

MORE

I am very much please with the service and people who work there. The service was done professionally. The service people were p ...

I am very much please with the service and people who work there. The service was done professionally. The service people were polite and answer any questions I had at the time.I would offer a suggestion for a possible service. De-fogging headlights.

MORE

The prompt professional service and the warm hospitality

The prompt professional service and the warm hospitality

MORE

I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free

I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free

MORE

it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i ...

it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i will take care of that on my next visit

MORE

Place said open at 7AM but didn’t open until 7:40 AM

Place said open at 7AM but didn’t open until 7:40 AM

MORE

Nothing particular. Good service overall.

Nothing particular. Good service overall.

MORE

The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !

The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !

MORE

Everyone was super friendly, and helpful.

Everyone was super friendly, and helpful.

MORE

They do a good job of communicating the entire process

They do a good job of communicating the entire process

MORE

Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.

Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.

MORE

Friendly staff and professional service

Friendly staff and professional service

MORE

Everything was excenllent, I will be back.

Everything was excenllent, I will be back.

MORE

Fast service and I don't have to get out of my SUV.

Fast service and I don't have to get out of my SUV.

MORE

I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move thro ...

I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move through the checklists. I had just checked my lights and told this to the tech so we skipped past the light check, the woman in charge of top side that day saw this and lightly scolded him, of course I took the opportunity to tease him about and it made her grin but she still maintained her in charge attitude. The tech wasn’t embarrassed and I was impressed!

MORE

I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I ...

I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I wasn’t able to wait at that time so went back to jersey until I was able to go back late afternoon. When I returned there was four and five cars in each line again. I chuckled when telling my kids a fifteen minute instant oil change only took me two hours. My daughter who also uses this location said she had experienced the same thing recently. Obviously they have no contol over the volume of customers.

MORE

Just feel like the price for a simple oil change is very high.

Just feel like the price for a simple oil change is very high.

MORE

Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is bein ...

Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is being taken care of.

MORE

Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much m ...

Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much money during my visit. Completely killed my allotted budget. Waited over an hour for my oil change due to fleet vehicles getting extra services. Only had 3 cars in front of me but took soooo long. Maybe make a separate bay for fleet vehicles?

MORE

They answered all my questions with a good attitude. I felt like they care alot about my car.

They answered all my questions with a good attitude. I felt like they care alot about my car.

MORE

The young men who greeted me once inside were awsome, they made my exprience

The young men who greeted me once inside were awsome, they made my exprience

MORE

Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things t ...

Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things that I saw on the screen. No pressure to buy things during my visit.

MORE

It took a great deal of time to just change the oil.

It took a great deal of time to just change the oil.

MORE

Didn't have to get out of the car.

Didn't have to get out of the car.

MORE

Fast friendly service

Fast friendly service

MORE

The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.

The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.

MORE

Very good service and I am able to see what is going on with my vehicle

Very good service and I am able to see what is going on with my vehicle

MORE

Muy satisfecho

Muy satisfecho

MORE

Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and ...

Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and all 3 bays full, the wait was about 45 minutes but was worth it because the excellent service they provide each and every time. Have been coming here for 3 years and with only 1 mistake when my oil plug was stripped and they replaced the oil pan right away. They have always had great customer service and it shows how well they are run as a company to have a repeat customer come back even though there vehicle was damaged in the past it shows they truly car for there customers. Everything was checked and fluids topped off, they also gave me a 7 dollar coupon off which I thought was wonderful. Thank you!!

MORE

Just mediocre service.

Just mediocre service.

MORE

The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly

The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly

MORE

My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and gettin ...

My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and getting in and out was perfect.

MORE

Staff was excellent. Convenience of services keep me coming back.

Staff was excellent. Convenience of services keep me coming back.

MORE

Great staff, courteous, friendly, and professional.

Great staff, courteous, friendly, and professional.

MORE

It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but ...

It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but everyone I spoke to was very respectful . The pricing was higher then I thought it was going to be but it is what it is . But I will come back for my next oil change.

MORE

I was able to get in and get out in a timely manner.

I was able to get in and get out in a timely manner.

MORE

When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went v ...

When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went very smooth and the teamwork was great

MORE

Service was prompt and efficient also members where very knowledgeable of car questions I asked .

Service was prompt and efficient also members where very knowledgeable of car questions I asked .

MORE

No economicWait time

No economicWait time

MORE

Everyone is Very pleasant.

Everyone is Very pleasant.

MORE

Because i didnt have to get out my car, i like the fact that you do a complete safety check for the price, they tell you what's ...

Because i didnt have to get out my car, i like the fact that you do a complete safety check for the price, they tell you what's good on your car and what we should have serviced down the line, but over all how well the greeting and service was produced to us as customers and i will become a regular and thank you so much.

MORE

They are courteous, and they marked the oil filter with name in case of problems later

They are courteous, and they marked the oil filter with name in case of problems later

MORE

Service guys were courteous and prompt once I got inside the bay, and I was out in about 15 minutes

Service guys were courteous and prompt once I got inside the bay, and I was out in about 15 minutes

MORE

The number of people and the checks on each other

The number of people and the checks on each other

MORE

They had all 3 bays open and running. They had a lot of folks coming in for servicing to get the 20% discount that expired the ...

They had all 3 bays open and running. They had a lot of folks coming in for servicing to get the 20% discount that expired the next day. They worked efficiently, as they always do, yet not blowing through what they needed to do. Quality like I always get there. I read a book, while I waited my turn.

MORE

Quick and easy

Quick and easy

MORE

I went on a Sunday when the site opened at 8 am. I pulled up around 8:10am. There was a car already in all 3 bays but I was the ...

I went on a Sunday when the site opened at 8 am. I pulled up around 8:10am. There was a car already in all 3 bays but I was the first car in line at one of the bay doors. I expected a wait time since there was a car in the bay when I pulled up but I had to wait almost an hour. There seemed to only be one tech working all 3 bays until 830 when a second tech joined. Even then, I did not get in until 9 am. Once I was in at 9, I saw a third tech come in. At that point, my oil change only took 15 minutes. Mike was great and friendly. He worked quick and seemed to be handling the stress of being short staffed and busy very well. If it wasn't for the almost hour wait just to get in when I was the second customer for that bay, I would of been highly satisfied overall.

MORE

Lequint was outstanding he was polite and knowledgeable and the job was done very quickly. I will definitely be back. Not that o ...

Lequint was outstanding he was polite and knowledgeable and the job was done very quickly. I will definitely be back. Not that oil changes are usually anything to be remembered lol but this was a great experience.

MORE

Service was good and technician did an excellent job. Had to wait an hour to hour and a half before pulling into the service are ...

Service was good and technician did an excellent job. Had to wait an hour to hour and a half before pulling into the service area.

MORE

I was not highly satisfied due to the wait time and cost.

I was not highly satisfied due to the wait time and cost.

MORE

I dislike waiting

I dislike waiting

MORE

Excelente servicios muy amables

Excelente servicios muy amables

MORE

The staff is always professional and friendly. They provide information on upcoming services needed and answer any questions I m ...

The staff is always professional and friendly. They provide information on upcoming services needed and answer any questions I may have.

MORE

Best prices in town. Quick service

Best prices in town. Quick service

MORE

I just came at a time when they were busy. There was probably 9 or 10 other cars there

I just came at a time when they were busy. There was probably 9 or 10 other cars there

MORE

I am satisfied

I am satisfied

MORE

Quickness

Quickness

MORE

Seems like a good and capable crew that did a great job getting the oil change done quickly. Was impressed by their teamwork.

Seems like a good and capable crew that did a great job getting the oil change done quickly. Was impressed by their teamwork.

MORE

Despite the large volume of cars during my visit, the staff was polite, courteous and informative!

Despite the large volume of cars during my visit, the staff was polite, courteous and informative!

MORE

Friendly professional staff. They know what they are talking about.

Friendly professional staff. They know what they are talking about.

MORE

BECAUSE PRICES ARE NOT NOTED ANYWHERE UNTIL YOU GET INTO THE BAYS AND THEY START ALREADY WORKING ON IT . MAX LIFE WAS USED ON A ...

BECAUSE PRICES ARE NOT NOTED ANYWHERE UNTIL YOU GET INTO THE BAYS AND THEY START ALREADY WORKING ON IT . MAX LIFE WAS USED ON A VEHICLE THAT HAD 26000 MILES ON IT . MAX LIFE HAD A MAJOR PRICE INCREASE FROM 74.99 TO 94.99 ? I PAY $49.95 AT MY LOCAL CHEVY DEALERSHIP FOR MY OTHER CAR . PRICE NEED TO BE POSTED ON THE WEBSITE OR IN PLAIN VIEW . I WISH MY SON WOULD HAVE CALLED ME TO LET ME KNOW WHAT THE PRICE WAS WHEN HE WAS GETTING IT CHANGED . I WOULD HAVE TOLD HIM TO LEAVE AND GO TO CHEVY .

MORE

I felt like i was being pressured into other services .

I felt like i was being pressured into other services .

MORE

Because they gave me a Veterans Day discount.

Because they gave me a Veterans Day discount.

MORE

I love sitting in the car and not having to get out of the car. the man that work there was very pleasant and the receptionist ...

I love sitting in the car and not having to get out of the car. the man that work there was very pleasant and the receptionist was very pleasant and gave me a $15 off coupon

MORE

Just because of the way the lines are

Just because of the way the lines are

MORE

Just overall felt like I was getting exactly what I was asking for in the best way.

Just overall felt like I was getting exactly what I was asking for in the best way.

MORE

Waited 45 minutes to get into the bay for service. Every time I come there, it's the same delay. Need expanded hours. I don't mi ...

Waited 45 minutes to get into the bay for service. Every time I come there, it's the same delay. Need expanded hours. I don't mind coming off hours for quicker service.

MORE

At this particular site in New Castle, Delaware, the process of customer satisfaction begins when you drive up. I was promptly g ...

At this particular site in New Castle, Delaware, the process of customer satisfaction begins when you drive up. I was promptly greeted by a technician that routed me to the next available bay. From there, the service representative was kind, courteous and professional and my car was worked on thoroughly by the attending technician. This experience was not unique to my experience. I observed that the same level of customer service was exhibited at all 3 bays. That’s not coincidence, that’s culture! Upon completion, I sought out the manager to compliment his entire crew on their professionalism. I have utilized this location several times with the same high level of performance. This shop is a half hour north of where I live and I will utilize them going forth instead of my neighborhood shop in Middletown, Delaware. They are a prototype for the way your business is conducted. I would strongly recommend that you utilize their talents as an example of how to conduct business in a way that exemplifies your company’s core values. Others could benefit from their example!To say they were impressive is an understatement.

MORE

My oil changes usually run me about 40 to 50 dollars. I waited for over an hour to be seen. The tech showed me only 2 types of ...

My oil changes usually run me about 40 to 50 dollars. I waited for over an hour to be seen. The tech showed me only 2 types of oil both were over $70. Which I know there was cheaper oil.The tech asked to check my filter he pulls my filter out with my disabled son in the car that was filthy and says" this is what your breathing in you car, so I felt obligated to purchase a new filter." After waiting and even with a 15.00 off coupon, I still ended up spending 102.17 and waiting g over an hour for an oil change. I'm a mother of 6 children and was in need of an oil change. Now have to wait for get my windshield blades because I wasnt expecting to pay that much. I didn't fuss, but this company will never get my service again. I could have easily made an appointment at pep boys and paid less money.

MORE

you're welcome with a friendly smile , treated with respect. value your options ,overall hospitable.

you're welcome with a friendly smile , treated with respect. value your options ,overall hospitable.

MORE

I waited well over an hour to get into the bay. No one greeted me until After I waited an hour then they told me it would be an ...

I waited well over an hour to get into the bay. No one greeted me until After I waited an hour then they told me it would be another 40 minutes.

MORE

Staff always perform an excellent job with all expertise

Staff always perform an excellent job with all expertise

MORE

had to wait outside the bay for 40 minutes and was not greeted upon arrival also i pay $50.00 at sals auto repair for a oil chan ...

had to wait outside the bay for 40 minutes and was not greeted upon arrival also i pay $50.00 at sals auto repair for a oil change so i think your prices are high

MORE

It probably had to do with the time of the day, that I went to that location, because it was very convenient!! Also, the Servi ...

It probably had to do with the time of the day, that I went to that location, because it was very convenient!! Also, the Service Representative Anthony was extremely nice, and very professional!!

MORE

Friendly knowledgeable staff

Friendly knowledgeable staff

MORE

Because of the knowledge of the employees

Because of the knowledge of the employees

MORE

I really enjoyed the mechanics,they were very professional

I really enjoyed the mechanics,they were very professional

MORE

The wait was nearly 2hrs. Once in, guy didn’t know how to check/access my filter behind the glove box to see if it needed replac ...

The wait was nearly 2hrs. Once in, guy didn’t know how to check/access my filter behind the glove box to see if it needed replacement. Price was not commutated prior to service. Was given once completed. I’ve been at this location several times thronged years and this is the 1st time I really wasn’t pleased with service.

MORE

I really like when someone comes out to get me checked in. They check my lights and turn signals. Usually they do their checks ...

I really like when someone comes out to get me checked in. They check my lights and turn signals. Usually they do their checks when you pull into the garage but I prefer it outside. It gives me something to do, lets me know that they see me waiting and they are trying to expedite and move the line.

MORE

Being though it was my first time I was treated like I wasn’t. Every technician there was very nice including the manager. Norma ...

Being though it was my first time I was treated like I wasn’t. Every technician there was very nice including the manager. Normally when you go to places like this and the workers can be very uptight and grumpy. Everyone was pleasant and helpful. Mike was the technician that took care of me and he was very nice and knowledgeable about things I needed to get done with my car. It was a little wait but that was expected on a Friday afternoon. I will definitely come back I felt like family lol

MORE

Detailed attention to my car's specific needs

Detailed attention to my car's specific needs

MORE

First time visit. Smooth process and friendly stuff.

First time visit. Smooth process and friendly stuff.

MORE

I return to this facility to have my two vehicles serviced. I am not sure why but this time it seemed to take longer than other ...

I return to this facility to have my two vehicles serviced. I am not sure why but this time it seemed to take longer than other visits. I heard my attendant call out the filter numbers multiple times before he got them. It seemed like there was adequate staff on hand but maybe the delay was due to other reasons.

MORE

Overall service and attentiveness was exceptional. The service was thorough and quick. Supervisor, Jevon was awesome - he, in pa ...

Overall service and attentiveness was exceptional. The service was thorough and quick. Supervisor, Jevon was awesome - he, in particular, made sure I understood my charges and what additional services were recommended for my vehicle. Amazing, customer service, amazing experience!!

MORE

everything went smoothly

everything went smoothly

MORE

Because I can wait in the comfort of my vehicle and it is convenient.

Because I can wait in the comfort of my vehicle and it is convenient.

MORE

Excellent service!!!!

Excellent service!!!!

MORE

Long wait ,lots of cars

Long wait ,lots of cars

MORE

Highly satisfied because of the time allotted to get the service completed

Highly satisfied because of the time allotted to get the service completed

MORE

One person checked me in and another checked me out after waiting for some time. Also I noticed that the technician checked off ...

One person checked me in and another checked me out after waiting for some time. Also I noticed that the technician checked off various things on the computer but none of which was actually evaluated. Such as lights tire pressure etc.

MORE

Had to wait 25 minutes outside when only 2 out of 3 day doors were being used and my representative was not knowledgeable about ...

Had to wait 25 minutes outside when only 2 out of 3 day doors were being used and my representative was not knowledgeable about my car. I had to tell him which wiper blade size to put on my passenger side. Usually they test my turn signals and lights but did not do that on this visit. Overall it was satisfactory at best

MORE

The staff was well trained, knew what to do, and did it efficiently

The staff was well trained, knew what to do, and did it efficiently

MORE

The gentlemen that changed my oil were very professional and polite. This was my second visit and I will return for my next oil ...

The gentlemen that changed my oil were very professional and polite. This was my second visit and I will return for my next oil change.

MORE

I got prompt and professional service. Between the friendly greeting and picking up on things that a different service center ha ...

I got prompt and professional service. Between the friendly greeting and picking up on things that a different service center had missed made me appreciate the service that much more!

MORE

These employees are ON POINT ! answered my questions, very friendly,& polite

These employees are ON POINT ! answered my questions, very friendly,& polite

MORE

Good people

Good people

MORE

The employee, Jordan, was very helpful and friendly. He explained everything and we had a good conversation.

The employee, Jordan, was very helpful and friendly. He explained everything and we had a good conversation.

MORE

The wait was normal according to the lines formed but the service was great and they were very polite.

The wait was normal according to the lines formed but the service was great and they were very polite.

MORE

The wait was well over an hour. There was no reason for such an excessive delay and the attendants let another car in front in ...

The wait was well over an hour. There was no reason for such an excessive delay and the attendants let another car in front in our line. Someone should have informed those waiting just how long the anticipated wait would be. If I had been told, I would have come back another time or driven to the Middletown or PA Valvoline.

MORE

Price,convieniece

Price,convieniece

MORE

The only issue was that i wanted a tire rotation but they line was too long for them to get me on the line with the car lift

The only issue was that i wanted a tire rotation but they line was too long for them to get me on the line with the car lift

MORE

This was an amazing experience. Everyone was very friendly and helpful. I had never been there before but they walked me through ...

This was an amazing experience. Everyone was very friendly and helpful. I had never been there before but they walked me through the process and made me feel comfortable. I have already told all my friends and family to get their car serviced at Valvoline!!

MORE

2nd time going there and quick, easy, and great staff getting me in and out. Didn't push anything on me.

2nd time going there and quick, easy, and great staff getting me in and out. Didn't push anything on me.

MORE

The wait was too long and once I got into the service area, there was only one person available to service all 3 bays.

The wait was too long and once I got into the service area, there was only one person available to service all 3 bays.

MORE

I was greeted once inside, I was told everything that they were going to do.

I was greeted once inside, I was told everything that they were going to do.

MORE

Quick and simple

Quick and simple

MORE

The stafff was very friendly and the store manager came over and talked about cars and how much he liked my car. It made me fee ...

The stafff was very friendly and the store manager came over and talked about cars and how much he liked my car. It made me feel so much better about waiting

MORE

The staff was very informative and extremly polite.

The staff was very informative and extremly polite.

MORE

Definitely want to give a shout out to your staff, they are amazing.

Definitely want to give a shout out to your staff, they are amazing.

MORE

Very courteous and knowledgeable

Very courteous and knowledgeable

MORE

Very friendly staff at this location. kindness is a major plus in my book. Swift job done correctly. I’m glad I have a reliable ...

Very friendly staff at this location. kindness is a major plus in my book. Swift job done correctly. I’m glad I have a reliable place to get my oil changed.

MORE

Quick service and very helpful and don’t have to leave car

Quick service and very helpful and don’t have to leave car

MORE

Attendant very courteous took their time to explain everything

Attendant very courteous took their time to explain everything

MORE

Great service team, clear explanations, instructions and other communication. Very courteous. Given the three services I had don ...

Great service team, clear explanations, instructions and other communication. Very courteous. Given the three services I had done (oil change, transmission flush, tire rotation), I was pleased with the time it took.

MORE

Had to wait Price on air filter a bit high

Had to wait Price on air filter a bit high

MORE

Love the idea that you can get your oil changed in a drive through arena. Just had to remind a person to check my air pressure ...

Love the idea that you can get your oil changed in a drive through arena. Just had to remind a person to check my air pressure - was told he had when he had not. Otherwise great experience.

MORE

1 tires not checkedtech informed me I was getting a new style oil filter and I asked what was different he didn't know.

1 tires not checkedtech informed me I was getting a new style oil filter and I asked what was different he didn't know.

MORE

When I called in the man was very nice and helpful and emailed me a coupon right away. I went over and the lady was very nice an ...

When I called in the man was very nice and helpful and emailed me a coupon right away. I went over and the lady was very nice and knowledgeable.

MORE

They were quick, and the staff seem to really like each other.

They were quick, and the staff seem to really like each other.

MORE

Everyone was very well mannered, educated, professional, and welcoming. I did not feel pressured to buy any additional services ...

Everyone was very well mannered, educated, professional, and welcoming. I did not feel pressured to buy any additional services and I was walked through the entire process from start to finish as they were performing the service of my oil change.

MORE

The wait

The wait

MORE

I have been coming to Vavoline for years for both of my vehicles. I trust them and they treat me well.

I have been coming to Vavoline for years for both of my vehicles. I trust them and they treat me well.

MORE

I was seen within two minutes of arrival. The staff member who serviced my car was quick and efficient.

I was seen within two minutes of arrival. The staff member who serviced my car was quick and efficient.

MORE

My last visit, about 3 weeks ago was very disappointing. I left without getting my oil changed. I did return this week, to give ...

My last visit, about 3 weeks ago was very disappointing. I left without getting my oil changed. I did return this week, to give the location another chance, and did receive the customer service I had come to expect. However, 3 weeks ago, I GOT OUT OF LINE AND LEFT, because we were not greeted outside. As the line built up, the apparent manager was casually talking to someone in one of the bays. After being there over 25 minutes I maneuvered my way out of line to leave. That finally got his attention, and I told him that no one was directing the vehicles, or coming out to check lights etc or communicate status. He didn't apologize, and only said he would get me right in..... I told him that it was too late for that, and maybe he should talk to the other cars that remained in line. On a related note, it appears that since you've increased the number of services that you provide, and especially the fleet service, the waiting times have increased. If you're unlucky enough to get behind one of these vehicles, you can sit there and watch people coming after you getting through their bays faster. It requires a proactive awareness on the part of staff to coordinate & keep everyone happy.

MORE

Good experience

Good experience

MORE

Friendly people.. great service will be back

Friendly people.. great service will be back

MORE

Everything was how you’d expect it to be

Everything was how you’d expect it to be

MORE

I know that valvoline is Putting all oil, coolant & all the necessities my car need unlike jiffy lube, which blew my engine on n ...

I know that valvoline is Putting all oil, coolant & all the necessities my car need unlike jiffy lube, which blew my engine on new car. They've taken responsibility but I've met people who say otherwise

MORE

Great service from all of the techs on site.

Great service from all of the techs on site.

MORE

Loved the customer service skills

Loved the customer service skills

MORE

The gentleman who assisted me was very knowledgeable and professional.

The gentleman who assisted me was very knowledgeable and professional.

MORE

Very convenient. Bit a little pricer than I'm used to

Very convenient. Bit a little pricer than I'm used to

MORE

Upon leaving, I did not receive a receipt of payment, or a reminder decal for my next appointment.

Upon leaving, I did not receive a receipt of payment, or a reminder decal for my next appointment.

MORE

I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet a ...

I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet all my service needs.Great Job to the New Castle, DE Team.

MORE

the technician servicing my car showed me what was goin on the entire time.

the technician servicing my car showed me what was goin on the entire time.

MORE

Very friendly staff and gave me advice about future car problems

Very friendly staff and gave me advice about future car problems

MORE

I answered the question wrong I was waiting in line for more than 15 mins. When I pulled in the customer that took so long I was ...

I answered the question wrong I was waiting in line for more than 15 mins. When I pulled in the customer that took so long I was told they had some issues w their car and staff was explaining to them. I still love Valvoline though

MORE

Courteous and professional Servc from entire staff and quick Servc

Courteous and professional Servc from entire staff and quick Servc

MORE

Pulled right in to the bay.

Pulled right in to the bay.

MORE

The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this ...

The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this location once before and left because the line hadn't moved for over half an hour. I came a different time and the wait was about the same but I waited it out anyway. I'm not sure why things moved so slowly.

MORE

They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.

They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.

MORE

I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I ...

I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I almost find it amusing that a checklist is gone through of all these services are completed but are these services really being checked.

MORE

Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff ...

Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff. I remarked to my daughter that the training program must be very good.

MORE

I'm good :-} I'm never highly satisfied. :-)

I'm good :-} I'm never highly satisfied. :-)

MORE

Friendly staff

Friendly staff

MORE

Very long wait.

Very long wait.

MORE

The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the serv ...

The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the service

MORE

Very professional and quick

Very professional and quick

MORE

Very friendly service ProfessionalismQuality & price

Very friendly service ProfessionalismQuality & price

MORE

Always friendly, knowledgeable and fast service.

Always friendly, knowledgeable and fast service.

MORE

Very efficient

Very efficient

MORE

Very nice staff and coloring books for the kids 😄

Very nice staff and coloring books for the kids 😄

MORE

Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I ...

Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I had to do over.

MORE

The employees are always very courteous & friendly.

The employees are always very courteous & friendly.

MORE

I receive great customer service from the staff and everyone was friendly ....

I receive great customer service from the staff and everyone was friendly ....

MORE

Quick and easy service.

Quick and easy service.

MORE

Great overall service

Great overall service

MORE

I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that ...

I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that were installed. My total bill for an oil change and the cabin filters was $81. I do not believe that is a reasonable charge for the service received.

MORE

Professional, Friendly, Efficient, Knowledgeable

Professional, Friendly, Efficient, Knowledgeable

MORE

They show me how dirty my air filter was and explain about my radiator.They were very professional

They show me how dirty my air filter was and explain about my radiator.They were very professional

MORE

I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me b ...

I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me because I asked them to and they helped tell me what my problem might be and what to look out for. I was only not happy have to wait 45 minutes outside and them not letting that line know that the vehicle being serviced was getting more than an oil change many people who came way after me ended up leaving way before me.

MORE

The prices were high

The prices were high

MORE

I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time a ...

I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time as I had a baby in the vehicle they were awesome they got me in and out of there did a great job their personalities were great very outgoing I had a good time

MORE

On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though t ...

On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though they were working in very uncomfortable conditions. They completed the work promptly and addressed any questions i had with a sincere tone.

MORE

Quick, convenient, and the employees were very friendly!

Quick, convenient, and the employees were very friendly!

MORE

I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and effi ...

I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and efficiently.

MORE

I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used convent ...

I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used conventional we agreed I could come back for the service needed.

MORE

i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even w ...

i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even with the coupon the price of an oil change is an significant savings compared to other places i have gone. to me an oil change is a commodity item.

MORE

Great service and the staff was friendly and knowledgeable.

Great service and the staff was friendly and knowledgeable.

MORE

Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.

Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.

MORE

Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their t ...

Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their time very well.

MORE

Prompt and courteous service

Prompt and courteous service

MORE

1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because ...

1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because nobody asked me if I had! I didn’t say anything because coupon may not be available at this location I don’t know! Nobody asked me though!3. Engine air filter price was quoted $21.99 charged 26.99

MORE

The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.

The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.

MORE

Longer than average wait time.High technician turnover.Overall, satisfied with my visit.

Longer than average wait time.High technician turnover.Overall, satisfied with my visit.

MORE

Convenient and no appointments us price

Convenient and no appointments us price

MORE

Service was prompt, didn't wait too long even with two cars ahead of me.

Service was prompt, didn't wait too long even with two cars ahead of me.

MORE

The men who serviced my vehicle were very friendly knowledgeable and professional

The men who serviced my vehicle were very friendly knowledgeable and professional

MORE

I was satisfied.

I was satisfied.

MORE

Pleasure and knowledgeable tech

Pleasure and knowledgeable tech

MORE

Because I've been coming here for awhile now. Always have good experiences

Because I've been coming here for awhile now. Always have good experiences

MORE

The lady was very respectful. She gave me some pointers on how to maintain my car

The lady was very respectful. She gave me some pointers on how to maintain my car

MORE

The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Onl ...

The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Only reason i don’t make an appt at the dealer is cause they take to long but these prices will make me think again!

MORE

They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 ...

They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 minutes..It was expensive but the service was great..

MORE

This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure s ...

This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure sales, super friendly attendants and all done at a great value. Being able to stay comfortable in my car during the service was awesome! I never liked having to sit in a customer waiting area on those typical uncomfortable chairs. I cannot say enough good things about this visit.

MORE

The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done wi ...

The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done with my car maintenance with no pressure to purchase.

MORE

No reason.

No reason.

MORE

It’s always a pleasure visiting, it’s easy, quick , and everyone seems to be very responsive as well as respectful to my needs o ...

It’s always a pleasure visiting, it’s easy, quick , and everyone seems to be very responsive as well as respectful to my needs or and questions that i May have for them .

MORE

Service person was excellent.

Service person was excellent.

MORE

Convenient

Convenient

MORE

I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less t ...

I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less than an hour, if I'm remembering correctly but service was still good. The only downfall is that my car doesn't have AC and I was sitting in the car the whole time. But overall I was satisfied with my service.

MORE

Knowledgeable and friendly staff

Knowledgeable and friendly staff

MORE

no pressure, friendly associates who take time to answer questions and make suggestions. They are knowledgable giving me a sens ...

no pressure, friendly associates who take time to answer questions and make suggestions. They are knowledgable giving me a sense of trust in their work.

MORE

the service was basic, and nothing remarkable.

the service was basic, and nothing remarkable.

MORE

Everyone was nice

Everyone was nice

MORE

It’s a convenient way to get an oil change. Fast and affordable. Friendly staff

It’s a convenient way to get an oil change. Fast and affordable. Friendly staff

MORE

The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I d ...

The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I did not feel rushed while being serviced. Very customer service oriented.

MORE

Even with the line waiting it didn't take that long until it was my turn. Really liked that they suggested what I needed but did ...

Even with the line waiting it didn't take that long until it was my turn. Really liked that they suggested what I needed but didn't shove it down my throat or pressure me. Everything was explained to me clearly and I was in and out!

MORE

When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. :)

When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. :)

MORE

The staff was extremely friendly and competent.

The staff was extremely friendly and competent.

MORE

Techs were very friendly and helpful.

Techs were very friendly and helpful.

MORE

Service was good. As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it cou ...

Service was good. As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it could be a long wait based on where I was in line.

MORE

Quick and friendly service

Quick and friendly service

MORE

Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife' ...

Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife's car. So all is good.

MORE

i CAME IN THE DAY BEFORE AND THE TECHNICIAN EXPLAINED THE PROCESS TO ME, AS I'VE NEVER BEEN HERE BEFORE. SHE TOLD ME THAT EACH C ...

i CAME IN THE DAY BEFORE AND THE TECHNICIAN EXPLAINED THE PROCESS TO ME, AS I'VE NEVER BEEN HERE BEFORE. SHE TOLD ME THAT EACH CAR TOOK APPROX 15 MINUTES EACH, THERE WERE 2 CARS AHEAD OF ME SO I WAITED APPROX 30 MINUTES. AS I WAS GETTING MY BILL, THE TECH TOLD ME I WOULD BE GETTING A MILITARY DISCOUNT. I DIDN'T EXPECT THAT BUT WAS VERY PLEASED!

MORE

Good service.Jiffy lube sucks

Good service.Jiffy lube sucks

MORE

I was highly satisfied with the service— staff is very courteous and professional

I was highly satisfied with the service— staff is very courteous and professional

MORE

Because the wait time was long even though it wasn't their fault.

Because the wait time was long even though it wasn't their fault.

MORE

Pull up pull in and get your business done I like that

Pull up pull in and get your business done I like that

MORE

There is aways room for change

There is aways room for change

MORE

I have two vehicles Every time I come it’s different faces ..

I have two vehicles Every time I come it’s different faces ..

MORE

Valvoline is quick with their service! They never try to sell services you may not need but they do recommend services that the ...

Valvoline is quick with their service! They never try to sell services you may not need but they do recommend services that the dealer may recommend!

MORE

The staff kinda act like he didn’t want any bother when I said I wasn’t paying $99 for the high oil and i will take my car to t ...

The staff kinda act like he didn’t want any bother when I said I wasn’t paying $99 for the high oil and i will take my car to the dealership

MORE

First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well. T ...

First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well. The staff was very knowledgeable and willing to teach each other and myself some of the things I did not know with my car. Extremely satisfied customer.

MORE

I was very impressed with the level of expertise and courtesy demonstrated by the technicians.

I was very impressed with the level of expertise and courtesy demonstrated by the technicians.

MORE

Knowledgeable staff. Quick service.

Knowledgeable staff. Quick service.

MORE

Always a pleasure dealing with this establishment

Always a pleasure dealing with this establishment

MORE

BECAUSE THE MIDDLE BAY OUT OF 3 HAD A HOLD UP FOR SOME REASON AND 2 PEOPLE THAT CAME AFTER ME IN EACH OF THE OTHER LANES WENT IN ...

BECAUSE THE MIDDLE BAY OUT OF 3 HAD A HOLD UP FOR SOME REASON AND 2 PEOPLE THAT CAME AFTER ME IN EACH OF THE OTHER LANES WENT IN AND OUT BEFORE I GOT MY TURN. IN THE PAST THEY WOULD COME OUT AND MOVE YOU OVER IF THERE WAS A ISSUE WITH SOMEONE IN THE BAY YOU WERE IN LINE FOR.

MORE

It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a cu ...

It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a customer who needed tire service. All and all everything when well.

MORE

No pressure. Professional service.

No pressure. Professional service.

MORE

They were very nice fun and very greetful

They were very nice fun and very greetful

MORE

Convenience

Convenience

MORE

Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly.

Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly.

MORE

It was very hot outside that day and it was crowded.

It was very hot outside that day and it was crowded.

MORE

The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appre ...

The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appreciate. The issue comes when there is at least a 2 car back up and a vehicle is visually inspected prior to entering the bay. Every is told "you'll be in shortly". "Shortly" can mean 15 minutes or it can mean 40 minutes. If each vehicle takes 15 to 20 minutes for an oil change, it can be easily estimated how long it will take to wait in line. I think that would be very helpful to your customers.

MORE

Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one ...

Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one line that the three bays pulled from. Based on what line I guessed at, 2 cars that arrived after I did got service before I did. Overall wait time about 40 minutes....

MORE

The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. ...

The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. They are very thorough and profrssional.

MORE

They were professional and expedient.

They were professional and expedient.

MORE

quickness, advance notice as to work to be done and cost and general check of the car.

quickness, advance notice as to work to be done and cost and general check of the car.

MORE

Prompt service customer information already in system, friendly staff.

Prompt service customer information already in system, friendly staff.

MORE

Price was extremely HIGH! Everything else was top notch.

Price was extremely HIGH! Everything else was top notch.

MORE

The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much hig ...

The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much higher with no tire rotation. I will no longer give away my money for less .Employees were outstanding

MORE

THE WAIT IS A LITTLE LONG

THE WAIT IS A LITTLE LONG

MORE

The Manager and crew there is GREAT!!!!

The Manager and crew there is GREAT!!!!

MORE

First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful.

First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful.

MORE

Consistency, and convenience

Consistency, and convenience

MORE

I wasn't treated like a woman who has no clue. I hate that. The guys were all great.

I wasn't treated like a woman who has no clue. I hate that. The guys were all great.

MORE

I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.

I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.

MORE

I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I ...

I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I leave.

MORE

The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and ...

The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and the dipstick after the oil change to show the new oil as well as the full line

MORE

They didn’t check my tire pressure nor my other fluids wipers

They didn’t check my tire pressure nor my other fluids wipers

MORE

Give it was a Saturday morning they were able to get me in and out quickly.

Give it was a Saturday morning they were able to get me in and out quickly.

MORE

I brought both my vehicles in that day . Went in 2 different lanes. I was very satisfied with the service on my Chevy travers ...

I brought both my vehicles in that day . Went in 2 different lanes. I was very satisfied with the service on my Chevy traverse. I was told my Cadillac needed a serpentine belt, the attendant made it seem like it was paramount!!! Looked at it afterwards and saw a couple of extremely tiny scratches. My wife was in the driver's seat so it somewhat alarmed her. Don't try a use scare tactics to sell services 😡😡😡

MORE

I love the that I can depend and trust on the consistency. Fast and reliable!

I love the that I can depend and trust on the consistency. Fast and reliable!

MORE

The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both e ...

The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both expertise and courtesy.

MORE

Great service and very friendly.

Great service and very friendly.

MORE

Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant.

Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant.

MORE

Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friend ...

Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friendly.

MORE

The staff here are completely professional. Very friendly, very knowledgeable. I’m 41 years old and have a vast knowledge of car ...

The staff here are completely professional. Very friendly, very knowledgeable. I’m 41 years old and have a vast knowledge of cars, I can change my own oil. I like these guys doing it tho, awesome employees. Keep up the great work!

MORE

I never had to get out of my car and pulse I know when I need a oil change

I never had to get out of my car and pulse I know when I need a oil change

MORE

The staff was very cordial and thorough.I like the convenience.

The staff was very cordial and thorough.I like the convenience.

MORE

Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere.

Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere.

MORE

Always professional service.

Always professional service.

MORE

Fast and friendly service and cleaning this.

Fast and friendly service and cleaning this.

MORE

The crew always does a great job and is very thorough.

The crew always does a great job and is very thorough.

MORE

Friendly, professional, and helpful. Did great job

Friendly, professional, and helpful. Did great job

MORE

They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly!

They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly!

MORE

The staff and service was great.

The staff and service was great.

MORE

Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within 10-15mins. I would rather pay ...

Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within 10-15mins. I would rather pay the money have it done right and fast. It's always something when you go to Walmart for a oil change. Your either waiting for hours, the system is down or even though they open at 7 they're not doing oil changes till 10. I really loved my experience at Valvoline.

MORE

He took out air filters that weren't changed in a long time in a car I just purchased

He took out air filters that weren't changed in a long time in a car I just purchased

MORE

Service excellence! I appreciate that I felt valued as a customer from beginning to end.

Service excellence! I appreciate that I felt valued as a customer from beginning to end.

MORE

Quick service , never was asked for additional work and a friendly group of people.

Quick service , never was asked for additional work and a friendly group of people.

MORE

Very nice crew that works there

Very nice crew that works there

MORE

Quick, easy, painless.. staff always presentable and courteous! The price is reasonable, wish there were more service offered bu ...

Quick, easy, painless.. staff always presentable and courteous! The price is reasonable, wish there were more service offered but A+ all across the broad

MORE

When I pulled into Valvoline there was a car in the bay and 2 cars in front of me. I pulled up at 4:50pm. I pulled out of the ...

When I pulled into Valvoline there was a car in the bay and 2 cars in front of me. I pulled up at 4:50pm. I pulled out of the bay 2 hours later i like that it inly took 15 min .. to do my oil change and diagnostic test but I think the wait time was excessive... then I started home. And my oil light came on. I had to go back so it could be reset. This is the second time this has happened. Yuck.

MORE

The entire staff to which I interacted with were highly sociable

The entire staff to which I interacted with were highly sociable

MORE

I had like one bug in my air filter and I told her they (valvoline) had just changed it not even 6 months ago..she kept nagging ...

I had like one bug in my air filter and I told her they (valvoline) had just changed it not even 6 months ago..she kept nagging and nagging .. it filters the air, it prevents things from coming in, it’s charcoal color.. it’s really good.. like okay.. mine was just changed..it worked and I got a new filter.. I feel they have old ones somewhere and just pulls it out and say see.. you need a new filter.

MORE

Professional in all aspects of service.

Professional in all aspects of service.

MORE

All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. Always a pl ...

All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. Always a pleasure to visit.

MORE

Friendly staff on all counts & a quick service.

Friendly staff on all counts & a quick service.

MORE

The professionalism everyone show.

The professionalism everyone show.

MORE

Highly satisfied would indicate there's no room for improvement. All techs should be trained in resetting your meter after the o ...

Highly satisfied would indicate there's no room for improvement. All techs should be trained in resetting your meter after the oil change. I tend to have to wait longer for the one person who knows what to do.

MORE

I give them a 100% of the best service. I will never go to another place , i will only get survice with Valvoline

I give them a 100% of the best service. I will never go to another place , i will only get survice with Valvoline

MORE

I always come to this Vavoline for my service and I am satisfied in the work that they do. The work here is very good and I trus ...

I always come to this Vavoline for my service and I am satisfied in the work that they do. The work here is very good and I trust them with my vehicles. I am leaving the top spot for some exceptional service.

MORE

AlLWAYS om time

AlLWAYS om time

MORE

Wait was extremely long to get serviced. One bay wasn't being used.I waited about 35-45 minutes to get in.

Wait was extremely long to get serviced. One bay wasn't being used.I waited about 35-45 minutes to get in.

MORE

Prompt work and no pressures for extra services.

Prompt work and no pressures for extra services.

MORE

Grate place your reps are the best

Grate place your reps are the best

MORE

Quick service and not told your car needs things that it doesn't

Quick service and not told your car needs things that it doesn't

MORE

The Rep was very friendly and courteous. Its quick (although it was very crowded; so that's not the fault of the center). This ...

The Rep was very friendly and courteous. Its quick (although it was very crowded; so that's not the fault of the center). This center is clean, and the workers are work hard.

MORE

Wait was 45 minutes. They need more staff.

Wait was 45 minutes. They need more staff.

MORE

Quick service once inside bay

Quick service once inside bay

MORE

The staff was fantastic!

The staff was fantastic!

MORE

the DIVERSITY of staff was impressive. The grooming, uniforms, and manner of the staff was also impressive. Omar and Azuree were ...

the DIVERSITY of staff was impressive. The grooming, uniforms, and manner of the staff was also impressive. Omar and Azuree were personable, knowledgeable, and efficient. I was so pleased I was temped to go around and come through again.Maybe someone will read this IMPORTANT NOTE: it had no impact on me this trip, but the computer indicated manufacturer's recommendation for transmission fluid change incorrectly. It is 150,000 miles, not 30,000 miles for Ford Transit Connect 2015. This is very much in my mind because a Ford Dealer changed the transmission fluid in our car at 30,000 miles, used improper fluid, and caused catastrophic failure of the transmission. It was an unpleasant and unforgivable experience. The FORD OWNER"S MANUAL is plain, I think on p. 463, that the transmission fluid should be changed at 150,000 miles.

MORE

Fast, honest

Fast, honest

MORE

Great overall service

Great overall service

MORE

I forget the gentleman's name, but upon arrival I was instantly greeted. Although there was a line it was not an issue I came ra ...

I forget the gentleman's name, but upon arrival I was instantly greeted. Although there was a line it was not an issue I came randomly. Once I pulled into the garage I was explained how the service worked and what to expect. We exchanged casual conversation and laughs. I am crazy about great customer service, even the smallest exchange can make or break a person's day. I was so pleased I recommended my boyfriend to have his services done there. I will be returning for my other check ups as necessary.

MORE

All the staff were friendly and knowledgeable. I did not feel pressured.

All the staff were friendly and knowledgeable. I did not feel pressured.

MORE

I really appreciate the convenience and competence of the specialists

I really appreciate the convenience and competence of the specialists

MORE

I like volvoline because it’s quick and convenient..and staff is great..

I like volvoline because it’s quick and convenient..and staff is great..

MORE

Once inside .Was very quick

Once inside .Was very quick

MORE

The pricing on the extra services!

The pricing on the extra services!

MORE

I spoke with two women and one male technician who were all cross trained and rotated between vehicles on a busy afternoon. They ...

I spoke with two women and one male technician who were all cross trained and rotated between vehicles on a busy afternoon. They each adeptly picked up where the other left off and spoke with me directly to follow up with me and advise me of the next steps to complete my appointment....each technician was polite and knowledgable.

MORE

Always get friendly, courteous, knowledgeable service. There was a wait, but they were very busy and that was to be expected. An ...

Always get friendly, courteous, knowledgeable service. There was a wait, but they were very busy and that was to be expected. Anthony was very friendly and explained the state of my vehicle and my service options without my feeling pressured. I will continue to patronize this location and will recommend it to others without hesitation.

MORE

The agent was extremely thorough in explaining needs and recommendations for my vehicle. I actually took advantage of the batte ...

The agent was extremely thorough in explaining needs and recommendations for my vehicle. I actually took advantage of the battering cleaning/protection service. If I did not have a time constraint, I would have had my tires rotated as well. I learned even more during this visit as there was a new technician training and I was able to observe and understand routine checks of the service.

MORE

Great Service Employees were superior very fast and efficient.

Great Service Employees were superior very fast and efficient.

MORE

Very friendly, professional staff. My vehicle went in and out in 15 minutes! Will not be going anywhere else but to Valvoline fo ...

Very friendly, professional staff. My vehicle went in and out in 15 minutes! Will not be going anywhere else but to Valvoline for my oil change.

MORE

one of the workers dm me saying i was beautiful. i thought that was very disturbing and inappropriate. he did not take my name f ...

one of the workers dm me saying i was beautiful. i thought that was very disturbing and inappropriate. he did not take my name for my information so it was pretty creepy of him to go back in the computer system to look up my name to find me on social media.

MORE

The manager helped me with changing my oil. He went through every step with me and made sure I understood what he was doing. He ...

The manager helped me with changing my oil. He went through every step with me and made sure I understood what he was doing. He also inspected other aspects of my car to make sure that it ran smoothly.

MORE

Staff was very friendly and helped me win my service quickly & efficiently

Staff was very friendly and helped me win my service quickly & efficiently

MORE

The employees do a really great job, I love how they show you what's being done as they do it.

The employees do a really great job, I love how they show you what's being done as they do it.

MORE

Once I got in I was able to stay in my vehicle and it was quick once I was in

Once I got in I was able to stay in my vehicle and it was quick once I was in

MORE

It's always a quality experience.

It's always a quality experience.

MORE

Everyone was nice and friendly

Everyone was nice and friendly

MORE

Quick service and friendly

Quick service and friendly

MORE

Watching the team work, could be described as Artistry in Motion. These folks work together, much like a sports team. They do ...

Watching the team work, could be described as Artistry in Motion. These folks work together, much like a sports team. They do the work in an amazing short amount of time, unlike a dealership. One perk here vs dealer oil change, when you need something replaced, you're right there, in the garage, and the repairperson can show you the dirty air filter, etc., so you know it really does need to be replaced. There's no trying to sell you something like at a dealer.

MORE

Do not like to have every product or every service that you offer when I know that I don't need the service....im sure this work ...

Do not like to have every product or every service that you offer when I know that I don't need the service....im sure this works on people that has no idea about vehicles.

MORE

I was basically in and out with a oil change - best part - I didn’t even have to get out of the car! Friendly group of people!

I was basically in and out with a oil change - best part - I didn’t even have to get out of the car! Friendly group of people!

MORE

Interestingly, I was on my way to Pep Boys to see if they could fit me in for an oil change. I was anticipating being there all ...

Interestingly, I was on my way to Pep Boys to see if they could fit me in for an oil change. I was anticipating being there all day. I noticed the 15 minutes oil change sign and decided to give it a try. My experience was very positive. I like the fact that Valvoline deals exclusively with oil changes and other things related to that. My time was not wasted and everything was explained to me including the process since I had never been there before. The staff was courteous and very professional. I will never go anywhere else for my oil changes from now on.

MORE

Your service is quick and efficient and you give pertinent recommendations.

Your service is quick and efficient and you give pertinent recommendations.

MORE

The customer service was excellent and the service techs were knowledgeable and didn’t try up up sell. I’m very confident that I ...

The customer service was excellent and the service techs were knowledgeable and didn’t try up up sell. I’m very confident that I will return for additional services for my vehicle.

MORE

Never have had any problems. Service is fast. No pressure to buy products. Very knowledgeable representatives.

Never have had any problems. Service is fast. No pressure to buy products. Very knowledgeable representatives.

MORE

It was very quick. Staff was very friendly and told me everything they were doing while they were doing it. Loved it.

It was very quick. Staff was very friendly and told me everything they were doing while they were doing it. Loved it.

MORE

The shop Manager met me out front. The new crew was crisp and well coordinated indicating that they were well trained.I believe ...

The shop Manager met me out front. The new crew was crisp and well coordinated indicating that they were well trained.I believe that the new crew made a difference. The former crew had a a couple of guys that just plain sucked when it came to customer service. Glad that the Manager has made the changes. It shows.

MORE

I was aware I was going on the back end of lunch, but the wait did feel a little extreme; about 40 minutes, plus the actual labo ...

I was aware I was going on the back end of lunch, but the wait did feel a little extreme; about 40 minutes, plus the actual labor. Outside of the wait time, the team was very knowledgeable and brought to my attention things I may not have recognized as being an issue.

MORE

The wait time was not too long. I was consistently informed of what service was given and what services I needed besides the oil ...

The wait time was not too long. I was consistently informed of what service was given and what services I needed besides the oil change. Jordon and Matt were very courteous and never made me feel as if I was being pressured into anything, unlike other places. Very happy and hope to have them both when I return next time.

MORE

Quick service. Nice staff.

Quick service. Nice staff.

MORE

Gordon service

Gordon service

MORE

Price is a little high for just an oil change.

Price is a little high for just an oil change.

MORE

I pulled in to have my 2013 Explorer serviced. The two Gentlemen that greeted me and serviced my vehicle were awesome. Funny, in ...

I pulled in to have my 2013 Explorer serviced. The two Gentlemen that greeted me and serviced my vehicle were awesome. Funny, inviting, made the whole experience comfortable. To some its just an oil change, the whole crew associated helping me out were amazing. Service with a smile is an understatement. I live in Philadelphia, but frequent Delaware. I would definitely go back and recommend service. Thank you all!

MORE

Great team work. Very fast and efficient.

Great team work. Very fast and efficient.

MORE

Matt was wonderful. Friendly and informative. Explained everything he did, made this a very good experience

Matt was wonderful. Friendly and informative. Explained everything he did, made this a very good experience

MORE

The wait was about hour,but the customer service made up for it!! They were knowledgeable and very friendly and even gave my son ...

The wait was about hour,but the customer service made up for it!! They were knowledgeable and very friendly and even gave my son crayons and coloring book.

MORE

Melanie and Manager Shawn was awesome! Love Melanie is the reason I come yo Valvoline. She takes care of you and all workers has ...

Melanie and Manager Shawn was awesome! Love Melanie is the reason I come yo Valvoline. She takes care of you and all workers has GREAT customer service. Been going since I purchase my truck 3 to 4 years ago.

MORE

Wait time to enter .

Wait time to enter .

MORE

Everything was aok

Everything was aok

MORE

The crew worked as a team , recommended replacements where reasonably priced. The service was very thorough but quickly performe ...

The crew worked as a team , recommended replacements where reasonably priced. The service was very thorough but quickly performed.

MORE

I mentioned my $10.00 coupon which wasn't applied to my bill.

I mentioned my $10.00 coupon which wasn't applied to my bill.

MORE

The staff was professional and friendly. They answered my questions. I felt they are probably pushed to sell products which I ap ...

The staff was professional and friendly. They answered my questions. I felt they are probably pushed to sell products which I appreciated but seemed to be too much. I don’t like sales add ins when I go for service. Staff was awesome!

MORE

Good staff overall

Good staff overall

MORE

Last time I was there they did not put my air filter back together properly I had to take my car to the Honda dealer I could hav ...

Last time I was there they did not put my air filter back together properly I had to take my car to the Honda dealer I could have burned my motor up it was sucking to much air, I told them this visit don’t touch my air filter for lack of trust

MORE

Price too high

Price too high

MORE

Everything was explained well and service was fast. Staff was friendly and informative.

Everything was explained well and service was fast. Staff was friendly and informative.

MORE

The service was very organized and precise.

The service was very organized and precise.

MORE

It’s always good customer service and they always make sure to answer any questions and makes sure your car oil indicator goes b ...

It’s always good customer service and they always make sure to answer any questions and makes sure your car oil indicator goes back to 100%

MORE

Your prices are too high.I liked coming to valvoline because of how fast the service usually is, but this time we had to wait a ...

Your prices are too high.I liked coming to valvoline because of how fast the service usually is, but this time we had to wait a long while before getting our oil change, and I spend nearly $100 which I didnt expect to spend that day.

MORE

Car was taken care of in a timely manner and the staff was knowledgeable in letting me know of any upcoming maintenance my car w ...

Car was taken care of in a timely manner and the staff was knowledgeable in letting me know of any upcoming maintenance my car will need.

MORE

I have been using Valvoline for several years for my oil changes. I am always greeted by the staff and made not to feel pressur ...

I have been using Valvoline for several years for my oil changes. I am always greeted by the staff and made not to feel pressured to purchase additional items or services. I generally come with my husband however this time I was alone and was hoping that I did not get bombarded with suggestions to purchase other than what I can for and that was an oil change.

MORE

Wait time was an hour. My expectation is about 15 mins. You folks are somewhat a victim of your own success because more and mo ...

Wait time was an hour. My expectation is about 15 mins. You folks are somewhat a victim of your own success because more and more customers are coming to VOIC. The location that I visit could benefit from two more bays or a total of 5.

MORE

I had to wait over an hour outside but the staff was extremely friendly which made the wait easier

I had to wait over an hour outside but the staff was extremely friendly which made the wait easier

MORE

Very nice!

Very nice!

MORE

Staff were very friendly. Very fast once we got inside of the bay. It was a hour wait before we got serviced but the staff kept ...

Staff were very friendly. Very fast once we got inside of the bay. It was a hour wait before we got serviced but the staff kept coming out and checking on us

MORE

Last service technician put 80 lb of pressure in my tires

Last service technician put 80 lb of pressure in my tires

MORE

Always polite and knowledgeable staff. I only had to wait outside and was not greeted due to extremely high winds on this day. ...

Always polite and knowledgeable staff. I only had to wait outside and was not greeted due to extremely high winds on this day. Always a good experience at this location

MORE

The manager was very friendly and helpful. If i could remember his name i would tell you guys to pay him more money. My words...

The manager was very friendly and helpful. If i could remember his name i would tell you guys to pay him more money. My words...

MORE

They always do a great job.

They always do a great job.

MORE

nd the price is good plus i get veterans discourt and many places dont do it thank you have a good day

nd the price is good plus i get veterans discourt and many places dont do it thank you have a good day

MORE

Prompt service, courteous and friendly staff.

Prompt service, courteous and friendly staff.

MORE

I got what I expected.

I got what I expected.

MORE

Everyone was courteous and managed what was in their control. I waited more than 30 min because it was busy, however, each car a ...

Everyone was courteous and managed what was in their control. I waited more than 30 min because it was busy, however, each car ahead of me only took about 15 minutes.

MORE

Matt was a great mechanic the service was amazing and they were very kind I will definitely be returning.

Matt was a great mechanic the service was amazing and they were very kind I will definitely be returning.

MORE

I went for an oil change and a radiator flush, but they found a leak in my coolant system. The mechanic next door was closing, b ...

I went for an oil change and a radiator flush, but they found a leak in my coolant system. The mechanic next door was closing, but my Valvoline team went and got a hose from them so that my leak could be fixed! I had a bring cross country trip the next day and the team went above and beyond to make sure I would be able to safely take my trip! Thank you, Matt and crew!

MORE

Service with a smile. Communication, honesty and integrity

Service with a smile. Communication, honesty and integrity

MORE

I am always highly satisfied with every visit here. No one else treats my car and I as good as the staff at Valvoline. I love th ...

I am always highly satisfied with every visit here. No one else treats my car and I as good as the staff at Valvoline. I love that you guys keep track of my regular maintenance and when it is busy they do everything they can to make the service as quick and comfortable as possible. There is just nothing bad to say.

MORE

Prefer not to answer.

Prefer not to answer.

MORE

fast service

fast service

MORE

the staff was very friendly kept me updated on everything that was going on.

the staff was very friendly kept me updated on everything that was going on.

MORE

Great customer service, very polite and respectful. I liked that the manager was hands on with his team. Great all around servic ...

Great customer service, very polite and respectful. I liked that the manager was hands on with his team. Great all around service 👍

MORE

I wasn't pressured to buy any additional services but the representative did tell me about recommendations

I wasn't pressured to buy any additional services but the representative did tell me about recommendations

MORE

Customer service was awesome, thats why I didn’t not mine waiting...

Customer service was awesome, thats why I didn’t not mine waiting...

MORE

The pricing is ridiculous. This is an instant oil change shop so it was convient. I could of went to my normal Toyota shop in Ne ...

The pricing is ridiculous. This is an instant oil change shop so it was convient. I could of went to my normal Toyota shop in Newark but I didn't feel like driving down there because I had a meeting soon. But they told me the price and when I pulled in they started the oil change and at the end they said they needed to put more quarts in my car for an extra charge. Toyota charges 59.99 for their complete oil change and you guys charge 89.00 plus 13.99 for the extra oil. Insane price for full synthetic when I can get it 40.00 cheaper somewhere else. I will not return only because of the pricing but the staff is very polite and quick.

MORE

Everything was good, Just seems that every time I go back in a few months, there are different people working, so that was why ...

Everything was good, Just seems that every time I go back in a few months, there are different people working, so that was why. Why such a turn over of people.

MORE

Very courteous workers, well informed and good communication

Very courteous workers, well informed and good communication

MORE

Professional, honest and takes into consideration your time as well the services provided are great!

Professional, honest and takes into consideration your time as well the services provided are great!

MORE

I'm in the customer service business and have been for 30 years....the service I received was at the utmost highest quality. The ...

I'm in the customer service business and have been for 30 years....the service I received was at the utmost highest quality. The WHOLE crew was exceptionally nice and Melanie stole the show. I came up through the ranks of my employer with ALL men and their respect level was ALWAYS at an all time high for me and they wanted me to be knowledgeable of every area of the job. This is what I see in Melanie....."GIRL POWER"!!!!I will be back in two weeks to have my truck serviced as promised.HAVE A FANTABULOUS DAY :-)

MORE

I love the fact that you don't get out your car, the employees are very kind and informative. My overall experience is always p ...

I love the fact that you don't get out your car, the employees are very kind and informative. My overall experience is always pleasant

MORE

Mostly because they were training someone new and I heard them correct the trainee a couple of times on procedures. I'm just gla ...

Mostly because they were training someone new and I heard them correct the trainee a couple of times on procedures. I'm just glad that someone knowledgeable was there to make sure things didn't go wrong with the trainee.

MORE

I found the staff to be friendly and knowledgeable. I like the convenience of your service....no ling waiting periods, no appoin ...

I found the staff to be friendly and knowledgeable. I like the convenience of your service....no ling waiting periods, no appointments, no dropping off car, etc. I am very pleased and will be back as needed.

MORE

I did have to wait about 45 mins for my turn. But, when it was my turn they were done my oil change in 15 mins.

I did have to wait about 45 mins for my turn. But, when it was my turn they were done my oil change in 15 mins.

MORE

I have been coming to this location for years and I have always been happy with the service I have receive from them.

I have been coming to this location for years and I have always been happy with the service I have receive from them.

MORE

despite being crowded with many vehicles, the time I spent outside was understandable, and not excessive. overall I'm happy with ...

despite being crowded with many vehicles, the time I spent outside was understandable, and not excessive. overall I'm happy with experience and will use them again.

MORE

Was able to tell me the car fax and what the last ower lack on

Was able to tell me the car fax and what the last ower lack on

MORE

The attendants knew exactly what they were doing, which resulted in great and excellent service.

The attendants knew exactly what they were doing, which resulted in great and excellent service.

MORE

Almost an hour wait

Almost an hour wait

MORE

Because of the long wait time.

Because of the long wait time.

MORE

Things get done quickly but professionally

Things get done quickly but professionally

MORE

Matt helped me out a lot.

Matt helped me out a lot.

MORE

The sraff was really nice and since the wait time was long, an employee walked to all cars and personally apologized

The sraff was really nice and since the wait time was long, an employee walked to all cars and personally apologized

MORE

no pressure, didn't need to get out of car, was able to do it on my lunch hour and had a great staff.

no pressure, didn't need to get out of car, was able to do it on my lunch hour and had a great staff.

MORE

Allways quick and spot on service.Jiffy lube sucks

Allways quick and spot on service.Jiffy lube sucks

MORE