Welcome. The New Castle Valvoline Instant Oil Change is located approximately .5 miles south of New Castle Airport near the intersection of N. Dupont Highway and Traders Lane next to New Castle Farmers Market. Samantha Kalinowski, Manager
1963 reviews
Not the store you're looking for?
1 store near you -or- Change Location
Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
In observance of Easter, Valvoline Instant Oil Change will be closed Sunday, April 21st.
Save now with these great offers.
Select Preventive Maintenance Services
Offer Details
Includes Transmission, Gearbox or Radiator Services only.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
Make | Model | Year |
---|
myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
5 cars
The kindness and pleasantness of my greeter
The kindness and pleasantness of my greeter
MORE
Paul G
No appointments needed , and a professional job
No appointments needed , and a professional job
MORE
Shontae
The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they ma ...
The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they made sure i was wrapped up quickly
MORE
DLC
Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.
Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.
MORE
Bruno Pellegrini
Friendliness and professionalism of the staff.
Friendliness and professionalism of the staff.
MORE
Drive To MD
I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 ...
I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 or 7 cars in front of me. I waited for someone to come out and direct me to a lane. After waiting about 10 min and no one came out to greet me i pulled into Bay 1. I am not sure of the service the car ahead of me but it took well over 30 min. There were cars in the other bays that arrived after me and pulled out before me. I have seen at the Bowie location how the rearrange cars to ensure this doe not happen. They did at some point move the car outside but that left my bay without a person thus I had to wait for whoever to come over and assistance. Thelocation was busy they maintained 9 cars for the 1.5 hours I was there. There were a few people who were just standing around I am not sure if they were on break or what but with such a long wait it just didn't look good. Perhaps this is the norm becuase people just seemed to accept it at this location. I have experienced better and will try not to return to this location.
MORE
MsB
I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only c ...
I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only came because the place that I usually go to is now closed on Saturday. I guess that's the price you pay for being able to sit in your car for 45 minutes. The first time I came here the price was $24. What a big change. I cannot say that I will be coming back.
MORE
jazmyne
the price of the oil change was not what i expected. however the service well great
the price of the oil change was not what i expected. however the service well great
MORE
Fillmore
Good service
Good service
MORE
Edwin Morales
Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and ou ...
Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and out in less than 30 minutes. The wait outside was longer because of the amount of customers. I use valvoline all the time. I’m very happy and satisfied with your work and product and people.
MORE
MiaB
It was the wait, I waited about a hour before I was able to pull into the bay.
It was the wait, I waited about a hour before I was able to pull into the bay.
MORE
profbruce
Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open ...
Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open I was the first to be admitted.The reason I said trust less is because for some reason during this visit I was not shown the old or new oil filter. Previous visits the technicians always showed me a filter with a date or something written on it.
MORE
Tiara
I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my boo ...
I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my book!
MORE
Mrs. Gosa
Everyone was great and the service was just as great.
Everyone was great and the service was just as great.
MORE
Charles
The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy aft ...
The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy afternoon, for this location. He was patient and treated us professionally.
MORE
Fwpart
First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupo ...
First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupon and still spend over $70 for a basic oil change. I have never in my life spent that much for just a simple oil change. I’ve always paid $55 or less and that includes tire rotation. I really feel ripped off and gouged for this service. I paid it cause I had waited so long already. Service person was great and should be commended but your pricing is outrageous!
MORE
Jj7212
Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 1 ...
Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 15 mins and was so happy they told me everything about my car and made it to work on time. I appreciate there hard work and dedication!
MORE
Jae Renee
Representative that helped us was friendly and funny
Representative that helped us was friendly and funny
MORE
Walter W
Everything was explained and advice to what may be needed by the miles on car
Everything was explained and advice to what may be needed by the miles on car
MORE
The Johnson Fam
Great staff. You can tell each and everyone enjoys working there.
Great staff. You can tell each and everyone enjoys working there.
MORE
Anonymous
They got me in quick and did a nice job protecting the paint on my truck
They got me in quick and did a nice job protecting the paint on my truck
MORE
Bill M
Fast, Friendly Service
Fast, Friendly Service
MORE
David
Waited outside too long when others who came after me were served first.
Waited outside too long when others who came after me were served first.
MORE
Terence
I had to wait an hour and a half before waited on.
I had to wait an hour and a half before waited on.
MORE
Danny B
There was nothing instant about this service. Overall visit took nearly 2 hours. Waited for about an hour and fifteen to get int ...
There was nothing instant about this service. Overall visit took nearly 2 hours. Waited for about an hour and fifteen to get into the service bay. Then once work was complete, I was about to pay with the card in my hand, and a technician from the little side room service area came in to pay for a customer, which took 10 minutes. So my service was complete but then sat for 10 minutes waiting to pay whilst the other tech rung up someone else...they were having problems putting in the VIN number, then the customers card wouldn't read. I was left waiting all this additional time to pay, plus there was a 4 car deep line behind me, which only pointlessy delayed everyone in line too.
MORE
Namvetles
Everything was explained very clearly!!
Everything was explained very clearly!!
MORE
Steven V.
I only waited because there was 1 car in front of me, this is a store where you don't get out of your car. So no one greeted me ...
I only waited because there was 1 car in front of me, this is a store where you don't get out of your car. So no one greeted me but they don't do that. All is good.
MORE
Naga D
First time visit
First time visit
MORE
Armada122
Service tech was polite, he explained recommended items in detail but did not pressure to have them done immediately.
Service tech was polite, he explained recommended items in detail but did not pressure to have them done immediately.
MORE
Russ S.
The staff was very friendly, helpful, efficient and professional.
The staff was very friendly, helpful, efficient and professional.
MORE
Randy
A lot better then taking to service garage then coming back for the car! I did try jiffy lube years AGO AND THEY STARTED MY TRUC ...
A lot better then taking to service garage then coming back for the car! I did try jiffy lube years AGO AND THEY STARTED MY TRUCK WITH OUT OIL iT DIDN'T LAST MUCH LONGER HAD TO REBUILD THE ENGINE. SO I AM cautious
MORE
Guy1
I felt the service was competent and professional.
I felt the service was competent and professional.
MORE
Anonymous
I never had a problem with this place since I been coming
I never had a problem with this place since I been coming
MORE
TSG
I was satisfied with the service the service representative was pleasant, however my wait was 35mins.
I was satisfied with the service the service representative was pleasant, however my wait was 35mins.
MORE
ME
My cabin air filter wasn't checked. Don't think the one under the hood was either. Didn't check tire pressure or lights like val ...
My cabin air filter wasn't checked. Don't think the one under the hood was either. Didn't check tire pressure or lights like valvoline usually does.
MORE
Clovis20
Service was quick, in and out. and that was even with someone in training.
Service was quick, in and out. and that was even with someone in training.
MORE
Maxime
Long lines, had to wait more than 1 hour.
Long lines, had to wait more than 1 hour.
MORE
Daniel
I got to get all the things done for my car that I needed and everyone made sure the job was done right.
I got to get all the things done for my car that I needed and everyone made sure the job was done right.
MORE
Susan S
I just had a very great experience with my service and would always come back
I just had a very great experience with my service and would always come back
MORE
Sterling
Quick and easy. Workers were nice and friendly.
Quick and easy. Workers were nice and friendly.
MORE
BeerDad69
It’s very convienant to just drive up and wait in your truck while the service is getting done. Not to mention they get started ...
It’s very convienant to just drive up and wait in your truck while the service is getting done. Not to mention they get started right away. I know if I were to drop it off somewhere for an oil/fluid change, it would be sitting around a while before anyone touched it. I like the first come first served way you guys do it. I take my personal and work truck to this place.
MORE
Low Key Loki
The employees are friendly, informative, and prompt. It is a very easy process, and checking the other fluids really adds a ton ...
The employees are friendly, informative, and prompt. It is a very easy process, and checking the other fluids really adds a ton of value.
MORE
Pat S
Good service complete check of all fluids and lights, Made aware of leak.
Good service complete check of all fluids and lights, Made aware of leak.
MORE
N Lewis
I had a time deadline. The guy told me I’d be out on time even though they were doing oil change and tire rotation. He kept his ...
I had a time deadline. The guy told me I’d be out on time even though they were doing oil change and tire rotation. He kept his word and I got out right on time.
MORE
Kathy D
Courteous, professional and friendly .
Courteous, professional and friendly .
MORE
EagleJimbo
I have been going to this location for several years for the fast service. I always believed the price was on the high end for a ...
I have been going to this location for several years for the fast service. I always believed the price was on the high end for an oil change but the fast service made it worthwhile. I'm not sure what has changed but for three weeks I stopped by only to find 3-4 cars in each lane waiting. In all the years I have never seen this. My visit this time I arrived 1/2 an hour before opening so I could get in and out. If they continue to have long lines during the day I will be forced to move on to another option.
MORE
Monica J
Great customer service from the workers an they was very professional
Great customer service from the workers an they was very professional
MORE
Pookiegotswagg
Always awesome and you don’t have to leave your vehicle.
Always awesome and you don’t have to leave your vehicle.
MORE
KJ
Although I had a 45 min. Wait it was good service...also had battery change...they did good...they didn't waste time just busy.
Although I had a 45 min. Wait it was good service...also had battery change...they did good...they didn't waste time just busy.
MORE
Bthomas
Good service once I entered through the doors.
Good service once I entered through the doors.
MORE
Concerned customer
Harassing people to buy stuff
Harassing people to buy stuff
MORE
CyndiB
Always great customer service.
Always great customer service.
MORE
Shirley
Never had a problem with my car when I left.
Never had a problem with my car when I left.
MORE
Markmag76
Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted
Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted
MORE
EricaM
Everyone is very courteous and professional.
Everyone is very courteous and professional.
MORE
Shawn in Delaware. GO PATS!!!
The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others ...
The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others it may be a safety or liability issue. There is a lot of sue-happy people out there.
MORE
Tom Sop
customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like o ...
customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like on the computor it said I was due to have differental fluid changed and the rep got on the phone and said Valvoline does not carry it for my truck . But all in all it was a quick and pleasant experience. Great staff
MORE
Mrkmh19720
They tended to my vehicle in a solid manner. Everything was explained to me and performed well.
They tended to my vehicle in a solid manner. Everything was explained to me and performed well.
MORE
Darlene L
The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She wa ...
The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She was pleasant.
MORE
George.bechara1953@gmail.com
Staff not focused on each customer . While a girl changing oil in other bay all focused on her
Staff not focused on each customer . While a girl changing oil in other bay all focused on her
MORE
Nissan Altima 2014
Good service overall kind of made up for thr over an hour wait outside.
Good service overall kind of made up for thr over an hour wait outside.
MORE
Bill F
Good service
Good service
MORE
Guy S. JR
Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an emp ...
Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an employee. He welcomed me , thanked me for coming to Valvoline and informed me of the approximate wait time. Threw the hole process I was / am very pleased. I even got my transmission flushed on my Lincoln. Good old Blue . The employee mentioned making the experience even a bit fun while work was getting done. I will definitely come back and let my big family and friends know of how well this store did.
MORE
Dorena M
I get what I need done when I need it done! That’s all we want sometimes.
I get what I need done when I need it done! That’s all we want sometimes.
MORE
Anonymous
I am very much please with the service and people who work there. The service was done professionally. The service people were p ...
I am very much please with the service and people who work there. The service was done professionally. The service people were polite and answer any questions I had at the time.I would offer a suggestion for a possible service. De-fogging headlights.
MORE
Quinton
The prompt professional service and the warm hospitality
The prompt professional service and the warm hospitality
MORE
Bill M.
I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free
I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free
MORE
Richie B.
it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i ...
it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i will take care of that on my next visit
MORE
Unique
Place said open at 7AM but didn’t open until 7:40 AM
Place said open at 7AM but didn’t open until 7:40 AM
MORE
Nam6960
Nothing particular. Good service overall.
Nothing particular. Good service overall.
MORE
Shawn Tapler
The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !
The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !
MORE
Kenzie K
Everyone was super friendly, and helpful.
Everyone was super friendly, and helpful.
MORE
D P
They do a good job of communicating the entire process
They do a good job of communicating the entire process
MORE
Gonzo
Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.
Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.
MORE
JimF
Friendly staff and professional service
Friendly staff and professional service
MORE
Drew Hopkins
Everything was excenllent, I will be back.
Everything was excenllent, I will be back.
MORE
Jhear1
Fast service and I don't have to get out of my SUV.
Fast service and I don't have to get out of my SUV.
MORE
Jeff H
I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move thro ...
I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move through the checklists. I had just checked my lights and told this to the tech so we skipped past the light check, the woman in charge of top side that day saw this and lightly scolded him, of course I took the opportunity to tease him about and it made her grin but she still maintained her in charge attitude. The tech wasn’t embarrassed and I was impressed!
MORE
Mimi
I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I ...
I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I wasn’t able to wait at that time so went back to jersey until I was able to go back late afternoon. When I returned there was four and five cars in each line again. I chuckled when telling my kids a fifteen minute instant oil change only took me two hours. My daughter who also uses this location said she had experienced the same thing recently. Obviously they have no contol over the volume of customers.
MORE
Samantha
Just feel like the price for a simple oil change is very high.
Just feel like the price for a simple oil change is very high.
MORE
Patrina Wallace
Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is bein ...
Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is being taken care of.
MORE
Dave C.
Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much m ...
Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much money during my visit. Completely killed my allotted budget. Waited over an hour for my oil change due to fleet vehicles getting extra services. Only had 3 cars in front of me but took soooo long. Maybe make a separate bay for fleet vehicles?
MORE
Jefferson
They answered all my questions with a good attitude. I felt like they care alot about my car.
They answered all my questions with a good attitude. I felt like they care alot about my car.
MORE
Mstam
The young men who greeted me once inside were awsome, they made my exprience
The young men who greeted me once inside were awsome, they made my exprience
MORE
Bur A
Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things t ...
Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things that I saw on the screen. No pressure to buy things during my visit.
MORE
matt m
It took a great deal of time to just change the oil.
It took a great deal of time to just change the oil.
MORE
Samuel A
Didn't have to get out of the car.
Didn't have to get out of the car.
MORE
Garpo
Fast friendly service
Fast friendly service
MORE
Blacktali
The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.
The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.
MORE
Mdenofio
Very good service and I am able to see what is going on with my vehicle
Very good service and I am able to see what is going on with my vehicle
MORE
Ricardo a
Muy satisfecho
Muy satisfecho
MORE
jj7212
Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and ...
Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and all 3 bays full, the wait was about 45 minutes but was worth it because the excellent service they provide each and every time. Have been coming here for 3 years and with only 1 mistake when my oil plug was stripped and they replaced the oil pan right away. They have always had great customer service and it shows how well they are run as a company to have a repeat customer come back even though there vehicle was damaged in the past it shows they truly car for there customers. Everything was checked and fluids topped off, they also gave me a 7 dollar coupon off which I thought was wonderful. Thank you!!
MORE
Icelady90
Just mediocre service.
Just mediocre service.
MORE
CM
The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly
The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly
MORE
Donna W
My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and gettin ...
My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and getting in and out was perfect.
MORE
Heimbo
Staff was excellent. Convenience of services keep me coming back.
Staff was excellent. Convenience of services keep me coming back.
MORE
Louis B.
Great staff, courteous, friendly, and professional.
Great staff, courteous, friendly, and professional.
MORE
TN
It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but ...
It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but everyone I spoke to was very respectful . The pricing was higher then I thought it was going to be but it is what it is . But I will come back for my next oil change.
MORE
Kyra D.
I was able to get in and get out in a timely manner.
I was able to get in and get out in a timely manner.
MORE
Roscoe
When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went v ...
When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went very smooth and the teamwork was great
MORE
Wadeeah
Service was prompt and efficient also members where very knowledgeable of car questions I asked .
Service was prompt and efficient also members where very knowledgeable of car questions I asked .
MORE
Greg
No economicWait time
No economicWait time
MORE
Charlotte
Everyone is Very pleasant.
Everyone is Very pleasant.
MORE
Anonymous
Because i didnt have to get out my car, i like the fact that you do a complete safety check for the price, they tell you what's ...
Because i didnt have to get out my car, i like the fact that you do a complete safety check for the price, they tell you what's good on your car and what we should have serviced down the line, but over all how well the greeting and service was produced to us as customers and i will become a regular and thank you so much.
MORE
Anonymous
They are courteous, and they marked the oil filter with name in case of problems later
They are courteous, and they marked the oil filter with name in case of problems later
MORE
Dennis R
Service guys were courteous and prompt once I got inside the bay, and I was out in about 15 minutes
Service guys were courteous and prompt once I got inside the bay, and I was out in about 15 minutes
MORE
Anonymous
The number of people and the checks on each other
The number of people and the checks on each other
MORE
Mike C.
They had all 3 bays open and running. They had a lot of folks coming in for servicing to get the 20% discount that expired the ...
They had all 3 bays open and running. They had a lot of folks coming in for servicing to get the 20% discount that expired the next day. They worked efficiently, as they always do, yet not blowing through what they needed to do. Quality like I always get there. I read a book, while I waited my turn.
MORE
Steve S
Quick and easy
Quick and easy
MORE
Lin C
I went on a Sunday when the site opened at 8 am. I pulled up around 8:10am. There was a car already in all 3 bays but I was the ...
I went on a Sunday when the site opened at 8 am. I pulled up around 8:10am. There was a car already in all 3 bays but I was the first car in line at one of the bay doors. I expected a wait time since there was a car in the bay when I pulled up but I had to wait almost an hour. There seemed to only be one tech working all 3 bays until 830 when a second tech joined. Even then, I did not get in until 9 am. Once I was in at 9, I saw a third tech come in. At that point, my oil change only took 15 minutes. Mike was great and friendly. He worked quick and seemed to be handling the stress of being short staffed and busy very well. If it wasn't for the almost hour wait just to get in when I was the second customer for that bay, I would of been highly satisfied overall.
MORE
Ang S
Lequint was outstanding he was polite and knowledgeable and the job was done very quickly. I will definitely be back. Not that o ...
Lequint was outstanding he was polite and knowledgeable and the job was done very quickly. I will definitely be back. Not that oil changes are usually anything to be remembered lol but this was a great experience.
MORE
Andy G
Service was good and technician did an excellent job. Had to wait an hour to hour and a half before pulling into the service are ...
Service was good and technician did an excellent job. Had to wait an hour to hour and a half before pulling into the service area.
MORE
Joe D.
I was not highly satisfied due to the wait time and cost.
I was not highly satisfied due to the wait time and cost.
MORE
Brad
I dislike waiting
I dislike waiting
MORE
Cheito
Excelente servicios muy amables
Excelente servicios muy amables
MORE
T.L.
The staff is always professional and friendly. They provide information on upcoming services needed and answer any questions I m ...
The staff is always professional and friendly. They provide information on upcoming services needed and answer any questions I may have.
MORE
Juan
Best prices in town. Quick service
Best prices in town. Quick service
MORE
Camileep
I just came at a time when they were busy. There was probably 9 or 10 other cars there
I just came at a time when they were busy. There was probably 9 or 10 other cars there
MORE
Sharon B
I am satisfied
I am satisfied
MORE
Sam
Quickness
Quickness
MORE
Jack H
Seems like a good and capable crew that did a great job getting the oil change done quickly. Was impressed by their teamwork.
Seems like a good and capable crew that did a great job getting the oil change done quickly. Was impressed by their teamwork.
MORE
VW_08
Despite the large volume of cars during my visit, the staff was polite, courteous and informative!
Despite the large volume of cars during my visit, the staff was polite, courteous and informative!
MORE
Anonymous
Friendly professional staff. They know what they are talking about.
Friendly professional staff. They know what they are talking about.
MORE
LEPERE
BECAUSE PRICES ARE NOT NOTED ANYWHERE UNTIL YOU GET INTO THE BAYS AND THEY START ALREADY WORKING ON IT . MAX LIFE WAS USED ON A ...
BECAUSE PRICES ARE NOT NOTED ANYWHERE UNTIL YOU GET INTO THE BAYS AND THEY START ALREADY WORKING ON IT . MAX LIFE WAS USED ON A VEHICLE THAT HAD 26000 MILES ON IT . MAX LIFE HAD A MAJOR PRICE INCREASE FROM 74.99 TO 94.99 ? I PAY $49.95 AT MY LOCAL CHEVY DEALERSHIP FOR MY OTHER CAR . PRICE NEED TO BE POSTED ON THE WEBSITE OR IN PLAIN VIEW . I WISH MY SON WOULD HAVE CALLED ME TO LET ME KNOW WHAT THE PRICE WAS WHEN HE WAS GETTING IT CHANGED . I WOULD HAVE TOLD HIM TO LEAVE AND GO TO CHEVY .
MORE
Geminigirl
I felt like i was being pressured into other services .
I felt like i was being pressured into other services .
MORE
Garyn
Because they gave me a Veterans Day discount.
Because they gave me a Veterans Day discount.
MORE
Steffie G.
I love sitting in the car and not having to get out of the car. the man that work there was very pleasant and the receptionist ...
I love sitting in the car and not having to get out of the car. the man that work there was very pleasant and the receptionist was very pleasant and gave me a $15 off coupon
MORE
Jon j
Just because of the way the lines are
Just because of the way the lines are
MORE
Shannon P
Just overall felt like I was getting exactly what I was asking for in the best way.
Just overall felt like I was getting exactly what I was asking for in the best way.
MORE
Dave H
Waited 45 minutes to get into the bay for service. Every time I come there, it's the same delay. Need expanded hours. I don't mi ...
Waited 45 minutes to get into the bay for service. Every time I come there, it's the same delay. Need expanded hours. I don't mind coming off hours for quicker service.
MORE
Mike F
At this particular site in New Castle, Delaware, the process of customer satisfaction begins when you drive up. I was promptly g ...
At this particular site in New Castle, Delaware, the process of customer satisfaction begins when you drive up. I was promptly greeted by a technician that routed me to the next available bay. From there, the service representative was kind, courteous and professional and my car was worked on thoroughly by the attending technician. This experience was not unique to my experience. I observed that the same level of customer service was exhibited at all 3 bays. That’s not coincidence, that’s culture! Upon completion, I sought out the manager to compliment his entire crew on their professionalism. I have utilized this location several times with the same high level of performance. This shop is a half hour north of where I live and I will utilize them going forth instead of my neighborhood shop in Middletown, Delaware. They are a prototype for the way your business is conducted. I would strongly recommend that you utilize their talents as an example of how to conduct business in a way that exemplifies your company’s core values. Others could benefit from their example!To say they were impressive is an understatement.
MORE
Delaware Mom
My oil changes usually run me about 40 to 50 dollars. I waited for over an hour to be seen. The tech showed me only 2 types of ...
My oil changes usually run me about 40 to 50 dollars. I waited for over an hour to be seen. The tech showed me only 2 types of oil both were over $70. Which I know there was cheaper oil.The tech asked to check my filter he pulls my filter out with my disabled son in the car that was filthy and says" this is what your breathing in you car, so I felt obligated to purchase a new filter." After waiting and even with a 15.00 off coupon, I still ended up spending 102.17 and waiting g over an hour for an oil change. I'm a mother of 6 children and was in need of an oil change. Now have to wait for get my windshield blades because I wasnt expecting to pay that much. I didn't fuss, but this company will never get my service again. I could have easily made an appointment at pep boys and paid less money.
MORE
EDUARDO GRIFFITH B
you're welcome with a friendly smile , treated with respect. value your options ,overall hospitable.
you're welcome with a friendly smile , treated with respect. value your options ,overall hospitable.
MORE
measure the world
I waited well over an hour to get into the bay. No one greeted me until After I waited an hour then they told me it would be an ...
I waited well over an hour to get into the bay. No one greeted me until After I waited an hour then they told me it would be another 40 minutes.
MORE
Tae44
Staff always perform an excellent job with all expertise
Staff always perform an excellent job with all expertise
MORE
richard
had to wait outside the bay for 40 minutes and was not greeted upon arrival also i pay $50.00 at sals auto repair for a oil chan ...
had to wait outside the bay for 40 minutes and was not greeted upon arrival also i pay $50.00 at sals auto repair for a oil change so i think your prices are high
MORE
Les R.
It probably had to do with the time of the day, that I went to that location, because it was very convenient!! Also, the Servi ...
It probably had to do with the time of the day, that I went to that location, because it was very convenient!! Also, the Service Representative Anthony was extremely nice, and very professional!!
MORE
Pops Watson
Friendly knowledgeable staff
Friendly knowledgeable staff
MORE
Norma f
Because of the knowledge of the employees
Because of the knowledge of the employees
MORE
Rodney L
I really enjoyed the mechanics,they were very professional
I really enjoyed the mechanics,they were very professional
MORE
RJ
The wait was nearly 2hrs. Once in, guy didn’t know how to check/access my filter behind the glove box to see if it needed replac ...
The wait was nearly 2hrs. Once in, guy didn’t know how to check/access my filter behind the glove box to see if it needed replacement. Price was not commutated prior to service. Was given once completed. I’ve been at this location several times thronged years and this is the 1st time I really wasn’t pleased with service.
MORE
Anonymous
I really like when someone comes out to get me checked in. They check my lights and turn signals. Usually they do their checks ...
I really like when someone comes out to get me checked in. They check my lights and turn signals. Usually they do their checks when you pull into the garage but I prefer it outside. It gives me something to do, lets me know that they see me waiting and they are trying to expedite and move the line.
MORE
Tiffany J.
Being though it was my first time I was treated like I wasn’t. Every technician there was very nice including the manager. Norma ...
Being though it was my first time I was treated like I wasn’t. Every technician there was very nice including the manager. Normally when you go to places like this and the workers can be very uptight and grumpy. Everyone was pleasant and helpful. Mike was the technician that took care of me and he was very nice and knowledgeable about things I needed to get done with my car. It was a little wait but that was expected on a Friday afternoon. I will definitely come back I felt like family lol
MORE
w.m
Detailed attention to my car's specific needs
Detailed attention to my car's specific needs
MORE
HalN
First time visit. Smooth process and friendly stuff.
First time visit. Smooth process and friendly stuff.
MORE
CurtK
I return to this facility to have my two vehicles serviced. I am not sure why but this time it seemed to take longer than other ...
I return to this facility to have my two vehicles serviced. I am not sure why but this time it seemed to take longer than other visits. I heard my attendant call out the filter numbers multiple times before he got them. It seemed like there was adequate staff on hand but maybe the delay was due to other reasons.
MORE
L.Wilson
Overall service and attentiveness was exceptional. The service was thorough and quick. Supervisor, Jevon was awesome - he, in pa ...
Overall service and attentiveness was exceptional. The service was thorough and quick. Supervisor, Jevon was awesome - he, in particular, made sure I understood my charges and what additional services were recommended for my vehicle. Amazing, customer service, amazing experience!!
MORE
REM
everything went smoothly
everything went smoothly
MORE
Happy customer
Because I can wait in the comfort of my vehicle and it is convenient.
Because I can wait in the comfort of my vehicle and it is convenient.
MORE
Troy Williams
Excellent service!!!!
Excellent service!!!!
MORE
Anonymous
Long wait ,lots of cars
Long wait ,lots of cars
MORE
Juan
Highly satisfied because of the time allotted to get the service completed
Highly satisfied because of the time allotted to get the service completed
MORE
MichaelG
One person checked me in and another checked me out after waiting for some time. Also I noticed that the technician checked off ...
One person checked me in and another checked me out after waiting for some time. Also I noticed that the technician checked off various things on the computer but none of which was actually evaluated. Such as lights tire pressure etc.
MORE
Not satisfied
Had to wait 25 minutes outside when only 2 out of 3 day doors were being used and my representative was not knowledgeable about ...
Had to wait 25 minutes outside when only 2 out of 3 day doors were being used and my representative was not knowledgeable about my car. I had to tell him which wiper blade size to put on my passenger side. Usually they test my turn signals and lights but did not do that on this visit. Overall it was satisfactory at best
MORE
Sandy
The staff was well trained, knew what to do, and did it efficiently
The staff was well trained, knew what to do, and did it efficiently
MORE
Steve M
The gentlemen that changed my oil were very professional and polite. This was my second visit and I will return for my next oil ...
The gentlemen that changed my oil were very professional and polite. This was my second visit and I will return for my next oil change.
MORE
PatM
I got prompt and professional service. Between the friendly greeting and picking up on things that a different service center ha ...
I got prompt and professional service. Between the friendly greeting and picking up on things that a different service center had missed made me appreciate the service that much more!
MORE
Leona D
These employees are ON POINT ! answered my questions, very friendly,& polite
These employees are ON POINT ! answered my questions, very friendly,& polite
MORE
GaryD
Good people
Good people
MORE
awfitz
The employee, Jordan, was very helpful and friendly. He explained everything and we had a good conversation.
The employee, Jordan, was very helpful and friendly. He explained everything and we had a good conversation.
MORE
Anonymous
The wait was normal according to the lines formed but the service was great and they were very polite.
The wait was normal according to the lines formed but the service was great and they were very polite.
MORE
Mark D.
The wait was well over an hour. There was no reason for such an excessive delay and the attendants let another car in front in ...
The wait was well over an hour. There was no reason for such an excessive delay and the attendants let another car in front in our line. Someone should have informed those waiting just how long the anticipated wait would be. If I had been told, I would have come back another time or driven to the Middletown or PA Valvoline.
MORE
Bushpilot
Price,convieniece
Price,convieniece
MORE
Saleema
The only issue was that i wanted a tire rotation but they line was too long for them to get me on the line with the car lift
The only issue was that i wanted a tire rotation but they line was too long for them to get me on the line with the car lift
MORE
TamicaG
This was an amazing experience. Everyone was very friendly and helpful. I had never been there before but they walked me through ...
This was an amazing experience. Everyone was very friendly and helpful. I had never been there before but they walked me through the process and made me feel comfortable. I have already told all my friends and family to get their car serviced at Valvoline!!
MORE
MarkN
2nd time going there and quick, easy, and great staff getting me in and out. Didn't push anything on me.
2nd time going there and quick, easy, and great staff getting me in and out. Didn't push anything on me.
MORE
MargieB
The wait was too long and once I got into the service area, there was only one person available to service all 3 bays.
The wait was too long and once I got into the service area, there was only one person available to service all 3 bays.
MORE
Sisterone
I was greeted once inside, I was told everything that they were going to do.
I was greeted once inside, I was told everything that they were going to do.
MORE
Juneau
Quick and simple
Quick and simple
MORE
Lee Y
The stafff was very friendly and the store manager came over and talked about cars and how much he liked my car. It made me fee ...
The stafff was very friendly and the store manager came over and talked about cars and how much he liked my car. It made me feel so much better about waiting
MORE
N/A
The staff was very informative and extremly polite.
The staff was very informative and extremly polite.
MORE
Sarah
Definitely want to give a shout out to your staff, they are amazing.
Definitely want to give a shout out to your staff, they are amazing.
MORE
Mickey G .
Very courteous and knowledgeable
Very courteous and knowledgeable
MORE
Ryan S
Very friendly staff at this location. kindness is a major plus in my book. Swift job done correctly. I’m glad I have a reliable ...
Very friendly staff at this location. kindness is a major plus in my book. Swift job done correctly. I’m glad I have a reliable place to get my oil changed.
MORE
Sean T
Quick service and very helpful and don’t have to leave car
Quick service and very helpful and don’t have to leave car
MORE
Nancy1325
Attendant very courteous took their time to explain everything
Attendant very courteous took their time to explain everything
MORE
Sean M
Great service team, clear explanations, instructions and other communication. Very courteous. Given the three services I had don ...
Great service team, clear explanations, instructions and other communication. Very courteous. Given the three services I had done (oil change, transmission flush, tire rotation), I was pleased with the time it took.
MORE
Gibby
Had to wait Price on air filter a bit high
Had to wait Price on air filter a bit high
MORE
Ma S
Love the idea that you can get your oil changed in a drive through arena. Just had to remind a person to check my air pressure ...
Love the idea that you can get your oil changed in a drive through arena. Just had to remind a person to check my air pressure - was told he had when he had not. Otherwise great experience.
MORE
MatM
1 tires not checkedtech informed me I was getting a new style oil filter and I asked what was different he didn't know.
1 tires not checkedtech informed me I was getting a new style oil filter and I asked what was different he didn't know.
MORE
Anonymous
When I called in the man was very nice and helpful and emailed me a coupon right away. I went over and the lady was very nice an ...
When I called in the man was very nice and helpful and emailed me a coupon right away. I went over and the lady was very nice and knowledgeable.
MORE
Bryan S
They were quick, and the staff seem to really like each other.
They were quick, and the staff seem to really like each other.
MORE
BrittanyM
Everyone was very well mannered, educated, professional, and welcoming. I did not feel pressured to buy any additional services ...
Everyone was very well mannered, educated, professional, and welcoming. I did not feel pressured to buy any additional services and I was walked through the entire process from start to finish as they were performing the service of my oil change.
MORE
Al J
The wait
The wait
MORE
CKozmo
I have been coming to Vavoline for years for both of my vehicles. I trust them and they treat me well.
I have been coming to Vavoline for years for both of my vehicles. I trust them and they treat me well.
MORE
Didi
I was seen within two minutes of arrival. The staff member who serviced my car was quick and efficient.
I was seen within two minutes of arrival. The staff member who serviced my car was quick and efficient.
MORE
FrankD22
My last visit, about 3 weeks ago was very disappointing. I left without getting my oil changed. I did return this week, to give ...
My last visit, about 3 weeks ago was very disappointing. I left without getting my oil changed. I did return this week, to give the location another chance, and did receive the customer service I had come to expect. However, 3 weeks ago, I GOT OUT OF LINE AND LEFT, because we were not greeted outside. As the line built up, the apparent manager was casually talking to someone in one of the bays. After being there over 25 minutes I maneuvered my way out of line to leave. That finally got his attention, and I told him that no one was directing the vehicles, or coming out to check lights etc or communicate status. He didn't apologize, and only said he would get me right in..... I told him that it was too late for that, and maybe he should talk to the other cars that remained in line. On a related note, it appears that since you've increased the number of services that you provide, and especially the fleet service, the waiting times have increased. If you're unlucky enough to get behind one of these vehicles, you can sit there and watch people coming after you getting through their bays faster. It requires a proactive awareness on the part of staff to coordinate & keep everyone happy.
MORE
Jose.S
Good experience
Good experience
MORE
TM
Friendly people.. great service will be back
Friendly people.. great service will be back
MORE
06 Accord
Everything was how you’d expect it to be
Everything was how you’d expect it to be
MORE
Chyna
I know that valvoline is Putting all oil, coolant & all the necessities my car need unlike jiffy lube, which blew my engine on n ...
I know that valvoline is Putting all oil, coolant & all the necessities my car need unlike jiffy lube, which blew my engine on new car. They've taken responsibility but I've met people who say otherwise
MORE
Anonymous
Great service from all of the techs on site.
Great service from all of the techs on site.
MORE
Anonymous
Loved the customer service skills
Loved the customer service skills
MORE
Ct836
The gentleman who assisted me was very knowledgeable and professional.
The gentleman who assisted me was very knowledgeable and professional.
MORE
Nikia M
Very convenient. Bit a little pricer than I'm used to
Very convenient. Bit a little pricer than I'm used to
MORE
Kyra
Upon leaving, I did not receive a receipt of payment, or a reminder decal for my next appointment.
Upon leaving, I did not receive a receipt of payment, or a reminder decal for my next appointment.
MORE
P. Roane
I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet a ...
I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet all my service needs.Great Job to the New Castle, DE Team.
MORE
Josie J
the technician servicing my car showed me what was goin on the entire time.
the technician servicing my car showed me what was goin on the entire time.
MORE
BS
Very friendly staff and gave me advice about future car problems
Very friendly staff and gave me advice about future car problems
MORE
Doomsday1029
I answered the question wrong I was waiting in line for more than 15 mins. When I pulled in the customer that took so long I was ...
I answered the question wrong I was waiting in line for more than 15 mins. When I pulled in the customer that took so long I was told they had some issues w their car and staff was explaining to them. I still love Valvoline though
MORE
Alfredo G
Courteous and professional Servc from entire staff and quick Servc
Courteous and professional Servc from entire staff and quick Servc
MORE
Anonymous
Pulled right in to the bay.
Pulled right in to the bay.
MORE
Anonymous
The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this ...
The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this location once before and left because the line hadn't moved for over half an hour. I came a different time and the wait was about the same but I waited it out anyway. I'm not sure why things moved so slowly.
MORE
kimd
They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.
They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.
MORE
Db
I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I ...
I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I almost find it amusing that a checklist is gone through of all these services are completed but are these services really being checked.
MORE
Cathy M
Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff ...
Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff. I remarked to my daughter that the training program must be very good.
MORE
BIGD32266
I'm good :-} I'm never highly satisfied. :-)
I'm good :-} I'm never highly satisfied. :-)
MORE
Nikki W.
Friendly staff
Friendly staff
MORE
Acuraguy
Very long wait.
Very long wait.
MORE
AM
The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the serv ...
The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the service
MORE
Lois
Very professional and quick
Very professional and quick
MORE
Karen D
Very friendly service ProfessionalismQuality & price
Very friendly service ProfessionalismQuality & price
MORE
Bell
Always friendly, knowledgeable and fast service.
Always friendly, knowledgeable and fast service.
MORE
D P
Very efficient
Very efficient
MORE
Evelyn R
Very nice staff and coloring books for the kids 😄
Very nice staff and coloring books for the kids 😄
MORE
WilmingtonDriver
Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I ...
Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I had to do over.
MORE
Anonymous
The employees are always very courteous & friendly.
The employees are always very courteous & friendly.
MORE
Dblock
I receive great customer service from the staff and everyone was friendly ....
I receive great customer service from the staff and everyone was friendly ....
MORE
Alina
Quick and easy service.
Quick and easy service.
MORE
Juan
Great overall service
Great overall service
MORE
Joe D
I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that ...
I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that were installed. My total bill for an oil change and the cabin filters was $81. I do not believe that is a reasonable charge for the service received.
MORE
Sara Marie
Professional, Friendly, Efficient, Knowledgeable
Professional, Friendly, Efficient, Knowledgeable
MORE
Karen s.
They show me how dirty my air filter was and explain about my radiator.They were very professional
They show me how dirty my air filter was and explain about my radiator.They were very professional
MORE
Sarah
I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me b ...
I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me because I asked them to and they helped tell me what my problem might be and what to look out for. I was only not happy have to wait 45 minutes outside and them not letting that line know that the vehicle being serviced was getting more than an oil change many people who came way after me ended up leaving way before me.
MORE
Maxime
The prices were high
The prices were high
MORE
Bernard T
I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time a ...
I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time as I had a baby in the vehicle they were awesome they got me in and out of there did a great job their personalities were great very outgoing I had a good time
MORE
Will Y.
On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though t ...
On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though they were working in very uncomfortable conditions. They completed the work promptly and addressed any questions i had with a sincere tone.
MORE
Anthony_S
Quick, convenient, and the employees were very friendly!
Quick, convenient, and the employees were very friendly!
MORE
Jerome M.
I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and effi ...
I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and efficiently.
MORE
Kathy T
I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used convent ...
I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used conventional we agreed I could come back for the service needed.
MORE
s
i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even w ...
i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even with the coupon the price of an oil change is an significant savings compared to other places i have gone. to me an oil change is a commodity item.
MORE
Nissan09
Great service and the staff was friendly and knowledgeable.
Great service and the staff was friendly and knowledgeable.
MORE
Aries73
Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.
Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.
MORE
Jlpicc
Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their t ...
Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their time very well.
MORE
johnF19702
Prompt and courteous service
Prompt and courteous service
MORE
Okin
1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because ...
1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because nobody asked me if I had! I didn’t say anything because coupon may not be available at this location I don’t know! Nobody asked me though!3. Engine air filter price was quoted $21.99 charged 26.99
MORE
Darlene Littke
The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.
The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.
MORE
John H.
Longer than average wait time.High technician turnover.Overall, satisfied with my visit.
Longer than average wait time.High technician turnover.Overall, satisfied with my visit.
MORE
Anonymous
Convenient and no appointments us price
Convenient and no appointments us price
MORE
Ausire M.
Service was prompt, didn't wait too long even with two cars ahead of me.
Service was prompt, didn't wait too long even with two cars ahead of me.
MORE
FMH
The men who serviced my vehicle were very friendly knowledgeable and professional
The men who serviced my vehicle were very friendly knowledgeable and professional
MORE
Mattie
I was satisfied.
I was satisfied.
MORE
S. Taylor
Pleasure and knowledgeable tech
Pleasure and knowledgeable tech
MORE
B.Evans
Because I've been coming here for awhile now. Always have good experiences
Because I've been coming here for awhile now. Always have good experiences
MORE
Dodge2010
The lady was very respectful. She gave me some pointers on how to maintain my car
The lady was very respectful. She gave me some pointers on how to maintain my car
MORE
Cool Sid
The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Onl ...
The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Only reason i don’t make an appt at the dealer is cause they take to long but these prices will make me think again!
MORE
Bernie B
They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 ...
They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 minutes..It was expensive but the service was great..
MORE
ShaneP
This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure s ...
This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure sales, super friendly attendants and all done at a great value. Being able to stay comfortable in my car during the service was awesome! I never liked having to sit in a customer waiting area on those typical uncomfortable chairs. I cannot say enough good things about this visit.
MORE
Karen S
The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done wi ...
The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done with my car maintenance with no pressure to purchase.
MORE
Brother andrews
No reason.
No reason.
MORE
MrPierce
It’s always a pleasure visiting, it’s easy, quick , and everyone seems to be very responsive as well as respectful to my needs o ...
It’s always a pleasure visiting, it’s easy, quick , and everyone seems to be very responsive as well as respectful to my needs or and questions that i May have for them .
MORE
Pfoster
Service person was excellent.
Service person was excellent.
MORE
Jeff D
Convenient
Convenient
MORE
Anonymous
I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less t ...
I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less than an hour, if I'm remembering correctly but service was still good. The only downfall is that my car doesn't have AC and I was sitting in the car the whole time. But overall I was satisfied with my service.
MORE
Donna B
Knowledgeable and friendly staff
Knowledgeable and friendly staff
MORE
Kathy
no pressure, friendly associates who take time to answer questions and make suggestions. They are knowledgable giving me a sens ...
no pressure, friendly associates who take time to answer questions and make suggestions. They are knowledgable giving me a sense of trust in their work.
MORE
sam1
the service was basic, and nothing remarkable.
the service was basic, and nothing remarkable.
MORE
Terrance Sample
Everyone was nice
Everyone was nice
MORE
P. Adams
It’s a convenient way to get an oil change. Fast and affordable. Friendly staff
It’s a convenient way to get an oil change. Fast and affordable. Friendly staff
MORE
Kysha D
The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I d ...
The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I did not feel rushed while being serviced. Very customer service oriented.
MORE
MarkN
Even with the line waiting it didn't take that long until it was my turn. Really liked that they suggested what I needed but did ...
Even with the line waiting it didn't take that long until it was my turn. Really liked that they suggested what I needed but didn't shove it down my throat or pressure me. Everything was explained to me clearly and I was in and out!
MORE
Gus G.
When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. :)
When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. :)
MORE
Russ S.
The staff was extremely friendly and competent.
The staff was extremely friendly and competent.
MORE
Dodge Man
Techs were very friendly and helpful.
Techs were very friendly and helpful.
MORE
Anonymous
Service was good. As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it cou ...
Service was good. As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it could be a long wait based on where I was in line.
MORE
Scott
Quick and friendly service
Quick and friendly service
MORE
Tom R.
Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife' ...
Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife's car. So all is good.
MORE
Thomas G.
i CAME IN THE DAY BEFORE AND THE TECHNICIAN EXPLAINED THE PROCESS TO ME, AS I'VE NEVER BEEN HERE BEFORE. SHE TOLD ME THAT EACH C ...
i CAME IN THE DAY BEFORE AND THE TECHNICIAN EXPLAINED THE PROCESS TO ME, AS I'VE NEVER BEEN HERE BEFORE. SHE TOLD ME THAT EACH CAR TOOK APPROX 15 MINUTES EACH, THERE WERE 2 CARS AHEAD OF ME SO I WAITED APPROX 30 MINUTES. AS I WAS GETTING MY BILL, THE TECH TOLD ME I WOULD BE GETTING A MILITARY DISCOUNT. I DIDN'T EXPECT THAT BUT WAS VERY PLEASED!
MORE
Anonymous
Good service.Jiffy lube sucks
Good service.Jiffy lube sucks
MORE
El yayo
I was highly satisfied with the service— staff is very courteous and professional
I was highly satisfied with the service— staff is very courteous and professional
MORE
Steph M.
Because the wait time was long even though it wasn't their fault.
Because the wait time was long even though it wasn't their fault.
MORE
Anonymous
Pull up pull in and get your business done I like that
Pull up pull in and get your business done I like that
MORE
Cuban 06
There is aways room for change
There is aways room for change
MORE
Werntheo
I have two vehicles Every time I come it’s different faces ..
I have two vehicles Every time I come it’s different faces ..
MORE
Vwing1
Valvoline is quick with their service! They never try to sell services you may not need but they do recommend services that the ...
Valvoline is quick with their service! They never try to sell services you may not need but they do recommend services that the dealer may recommend!
MORE
NeeDiva
The staff kinda act like he didn’t want any bother when I said I wasn’t paying $99 for the high oil and i will take my car to t ...
The staff kinda act like he didn’t want any bother when I said I wasn’t paying $99 for the high oil and i will take my car to the dealership
MORE
Brittany
First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well. T ...
First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well. The staff was very knowledgeable and willing to teach each other and myself some of the things I did not know with my car. Extremely satisfied customer.
MORE
Jeff W
I was very impressed with the level of expertise and courtesy demonstrated by the technicians.
I was very impressed with the level of expertise and courtesy demonstrated by the technicians.
MORE
Avmuz
Knowledgeable staff. Quick service.
Knowledgeable staff. Quick service.
MORE
Stephensam
Always a pleasure dealing with this establishment
Always a pleasure dealing with this establishment
MORE
Michael S.
BECAUSE THE MIDDLE BAY OUT OF 3 HAD A HOLD UP FOR SOME REASON AND 2 PEOPLE THAT CAME AFTER ME IN EACH OF THE OTHER LANES WENT IN ...
BECAUSE THE MIDDLE BAY OUT OF 3 HAD A HOLD UP FOR SOME REASON AND 2 PEOPLE THAT CAME AFTER ME IN EACH OF THE OTHER LANES WENT IN AND OUT BEFORE I GOT MY TURN. IN THE PAST THEY WOULD COME OUT AND MOVE YOU OVER IF THERE WAS A ISSUE WITH SOMEONE IN THE BAY YOU WERE IN LINE FOR.
MORE
Deborah M
It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a cu ...
It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a customer who needed tire service. All and all everything when well.
MORE
Bru P
No pressure. Professional service.
No pressure. Professional service.
MORE
Simone winder
They were very nice fun and very greetful
They were very nice fun and very greetful
MORE
Val M.
Convenience
Convenience
MORE
Plp
Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly.
Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly.
MORE
Cc
It was very hot outside that day and it was crowded.
It was very hot outside that day and it was crowded.
MORE
David B.
The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appre ...
The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appreciate. The issue comes when there is at least a 2 car back up and a vehicle is visually inspected prior to entering the bay. Every is told "you'll be in shortly". "Shortly" can mean 15 minutes or it can mean 40 minutes. If each vehicle takes 15 to 20 minutes for an oil change, it can be easily estimated how long it will take to wait in line. I think that would be very helpful to your customers.
MORE
Ricardo G
Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one ...
Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one line that the three bays pulled from. Based on what line I guessed at, 2 cars that arrived after I did got service before I did. Overall wait time about 40 minutes....
MORE
LMR
The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. ...
The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. They are very thorough and profrssional.
MORE
Ultimate4824
They were professional and expedient.
They were professional and expedient.
MORE
HTW
quickness, advance notice as to work to be done and cost and general check of the car.
quickness, advance notice as to work to be done and cost and general check of the car.
MORE
ElMuca7
Prompt service customer information already in system, friendly staff.
Prompt service customer information already in system, friendly staff.
MORE
RichG
Price was extremely HIGH! Everything else was top notch.
Price was extremely HIGH! Everything else was top notch.
MORE
Val
The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much hig ...
The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much higher with no tire rotation. I will no longer give away my money for less .Employees were outstanding
MORE
BIG MARTY
THE WAIT IS A LITTLE LONG
THE WAIT IS A LITTLE LONG
MORE
WILL
The Manager and crew there is GREAT!!!!
The Manager and crew there is GREAT!!!!
MORE
Anonymous
First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful.
First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful.
MORE
Tonya
Consistency, and convenience
Consistency, and convenience
MORE
Staab
I wasn't treated like a woman who has no clue. I hate that. The guys were all great.
I wasn't treated like a woman who has no clue. I hate that. The guys were all great.
MORE
SASM
I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.
I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.
MORE
scm08038
I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I ...
I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I leave.
MORE
James G
The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and ...
The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and the dipstick after the oil change to show the new oil as well as the full line
MORE
Kutta
They didn’t check my tire pressure nor my other fluids wipers
They didn’t check my tire pressure nor my other fluids wipers
MORE
Rob Clark
Give it was a Saturday morning they were able to get me in and out quickly.
Give it was a Saturday morning they were able to get me in and out quickly.
MORE
Brad
I brought both my vehicles in that day . Went in 2 different lanes. I was very satisfied with the service on my Chevy travers ...
I brought both my vehicles in that day . Went in 2 different lanes. I was very satisfied with the service on my Chevy traverse. I was told my Cadillac needed a serpentine belt, the attendant made it seem like it was paramount!!! Looked at it afterwards and saw a couple of extremely tiny scratches. My wife was in the driver's seat so it somewhat alarmed her. Don't try a use scare tactics to sell services 😡😡😡
MORE
danielk
I love the that I can depend and trust on the consistency. Fast and reliable!
I love the that I can depend and trust on the consistency. Fast and reliable!
MORE
Terenceg
The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both e ...
The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both expertise and courtesy.
MORE
Mark
Great service and very friendly.
Great service and very friendly.
MORE
Brad
Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant.
Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant.
MORE
Kyra D
Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friend ...
Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friendly.
MORE
Anonymous
The staff here are completely professional. Very friendly, very knowledgeable. I’m 41 years old and have a vast knowledge of car ...
The staff here are completely professional. Very friendly, very knowledgeable. I’m 41 years old and have a vast knowledge of cars, I can change my own oil. I like these guys doing it tho, awesome employees. Keep up the great work!
MORE
Andy L
I never had to get out of my car and pulse I know when I need a oil change
I never had to get out of my car and pulse I know when I need a oil change
MORE
Evelyn S.
The staff was very cordial and thorough.I like the convenience.
The staff was very cordial and thorough.I like the convenience.
MORE
Cody V
Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere.
Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere.
MORE
Eaglejim52
Always professional service.
Always professional service.
MORE
VK
Fast and friendly service and cleaning this.
Fast and friendly service and cleaning this.
MORE
bick5965
The crew always does a great job and is very thorough.
The crew always does a great job and is very thorough.
MORE
NRichards
Friendly, professional, and helpful. Did great job
Friendly, professional, and helpful. Did great job
MORE
Connie V.
They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly!
They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly!
MORE
Andre S
The staff and service was great.
The staff and service was great.
MORE
Shayv03
Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within 10-15mins. I would rather pay ...
Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within 10-15mins. I would rather pay the money have it done right and fast. It's always something when you go to Walmart for a oil change. Your either waiting for hours, the system is down or even though they open at 7 they're not doing oil changes till 10. I really loved my experience at Valvoline.
MORE
Dawn S.
He took out air filters that weren't changed in a long time in a car I just purchased
He took out air filters that weren't changed in a long time in a car I just purchased
MORE
arenithax
Service excellence! I appreciate that I felt valued as a customer from beginning to end.
Service excellence! I appreciate that I felt valued as a customer from beginning to end.
MORE
Mr.tire
Quick service , never was asked for additional work and a friendly group of people.
Quick service , never was asked for additional work and a friendly group of people.
MORE
Anonymous
Very nice crew that works there
Very nice crew that works there
MORE
TaylorTaylor
Quick, easy, painless.. staff always presentable and courteous! The price is reasonable, wish there were more service offered bu ...
Quick, easy, painless.. staff always presentable and courteous! The price is reasonable, wish there were more service offered but A+ all across the broad
MORE
Aces
When I pulled into Valvoline there was a car in the bay and 2 cars in front of me. I pulled up at 4:50pm. I pulled out of the ...
When I pulled into Valvoline there was a car in the bay and 2 cars in front of me. I pulled up at 4:50pm. I pulled out of the bay 2 hours later i like that it inly took 15 min .. to do my oil change and diagnostic test but I think the wait time was excessive... then I started home. And my oil light came on. I had to go back so it could be reset. This is the second time this has happened. Yuck.
MORE
Anonymous
The entire staff to which I interacted with were highly sociable
The entire staff to which I interacted with were highly sociable
MORE
A true Valvoline Customer..
I had like one bug in my air filter and I told her they (valvoline) had just changed it not even 6 months ago..she kept nagging ...
I had like one bug in my air filter and I told her they (valvoline) had just changed it not even 6 months ago..she kept nagging and nagging .. it filters the air, it prevents things from coming in, it’s charcoal color.. it’s really good.. like okay.. mine was just changed..it worked and I got a new filter.. I feel they have old ones somewhere and just pulls it out and say see.. you need a new filter.
MORE
Anonymous
Professional in all aspects of service.
Professional in all aspects of service.
MORE
Fran S
All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. Always a pl ...
All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. Always a pleasure to visit.
MORE
Kelli H
Friendly staff on all counts & a quick service.
Friendly staff on all counts & a quick service.
MORE
Adam W
The professionalism everyone show.
The professionalism everyone show.
MORE
Kathy T
Highly satisfied would indicate there's no room for improvement. All techs should be trained in resetting your meter after the o ...
Highly satisfied would indicate there's no room for improvement. All techs should be trained in resetting your meter after the oil change. I tend to have to wait longer for the one person who knows what to do.
MORE
Jenifer Olivera
I give them a 100% of the best service. I will never go to another place , i will only get survice with Valvoline
I give them a 100% of the best service. I will never go to another place , i will only get survice with Valvoline
MORE
ckozmo
I always come to this Vavoline for my service and I am satisfied in the work that they do. The work here is very good and I trus ...
I always come to this Vavoline for my service and I am satisfied in the work that they do. The work here is very good and I trust them with my vehicles. I am leaving the top spot for some exceptional service.
MORE
The runner
AlLWAYS om time
AlLWAYS om time
MORE
RickyP274
Wait was extremely long to get serviced. One bay wasn't being used.I waited about 35-45 minutes to get in.
Wait was extremely long to get serviced. One bay wasn't being used.I waited about 35-45 minutes to get in.
MORE
VernaH
Prompt work and no pressures for extra services.
Prompt work and no pressures for extra services.
MORE
Anonymous
Grate place your reps are the best
Grate place your reps are the best
MORE
Anonymous
Quick service and not told your car needs things that it doesn't
Quick service and not told your car needs things that it doesn't
MORE
Joe J
The Rep was very friendly and courteous. Its quick (although it was very crowded; so that's not the fault of the center). This ...
The Rep was very friendly and courteous. Its quick (although it was very crowded; so that's not the fault of the center). This center is clean, and the workers are work hard.
MORE
D. Lighted
Wait was 45 minutes. They need more staff.
Wait was 45 minutes. They need more staff.
MORE
Pmk005
Quick service once inside bay
Quick service once inside bay
MORE
Karen S.
The staff was fantastic!
The staff was fantastic!
MORE
Robert R.
the DIVERSITY of staff was impressive. The grooming, uniforms, and manner of the staff was also impressive. Omar and Azuree were ...
the DIVERSITY of staff was impressive. The grooming, uniforms, and manner of the staff was also impressive. Omar and Azuree were personable, knowledgeable, and efficient. I was so pleased I was temped to go around and come through again.Maybe someone will read this IMPORTANT NOTE: it had no impact on me this trip, but the computer indicated manufacturer's recommendation for transmission fluid change incorrectly. It is 150,000 miles, not 30,000 miles for Ford Transit Connect 2015. This is very much in my mind because a Ford Dealer changed the transmission fluid in our car at 30,000 miles, used improper fluid, and caused catastrophic failure of the transmission. It was an unpleasant and unforgivable experience. The FORD OWNER"S MANUAL is plain, I think on p. 463, that the transmission fluid should be changed at 150,000 miles.
MORE
Nickd
Fast, honest
Fast, honest
MORE
Michael D
Great overall service
Great overall service
MORE
Letitia A
I forget the gentleman's name, but upon arrival I was instantly greeted. Although there was a line it was not an issue I came ra ...
I forget the gentleman's name, but upon arrival I was instantly greeted. Although there was a line it was not an issue I came randomly. Once I pulled into the garage I was explained how the service worked and what to expect. We exchanged casual conversation and laughs. I am crazy about great customer service, even the smallest exchange can make or break a person's day. I was so pleased I recommended my boyfriend to have his services done there. I will be returning for my other check ups as necessary.
MORE
Aisha Br
All the staff were friendly and knowledgeable. I did not feel pressured.
All the staff were friendly and knowledgeable. I did not feel pressured.
MORE
Charles M
I really appreciate the convenience and competence of the specialists
I really appreciate the convenience and competence of the specialists
MORE
Anonymous
I like volvoline because it’s quick and convenient..and staff is great..
I like volvoline because it’s quick and convenient..and staff is great..
MORE
Anonymous
Once inside .Was very quick
Once inside .Was very quick
MORE
TeeMoney
The pricing on the extra services!
The pricing on the extra services!
MORE
Michael W
I spoke with two women and one male technician who were all cross trained and rotated between vehicles on a busy afternoon. They ...
I spoke with two women and one male technician who were all cross trained and rotated between vehicles on a busy afternoon. They each adeptly picked up where the other left off and spoke with me directly to follow up with me and advise me of the next steps to complete my appointment....each technician was polite and knowledgable.
MORE
Louis
Always get friendly, courteous, knowledgeable service. There was a wait, but they were very busy and that was to be expected. An ...
Always get friendly, courteous, knowledgeable service. There was a wait, but they were very busy and that was to be expected. Anthony was very friendly and explained the state of my vehicle and my service options without my feeling pressured. I will continue to patronize this location and will recommend it to others without hesitation.
MORE
Dneese1018
The agent was extremely thorough in explaining needs and recommendations for my vehicle. I actually took advantage of the batte ...
The agent was extremely thorough in explaining needs and recommendations for my vehicle. I actually took advantage of the battering cleaning/protection service. If I did not have a time constraint, I would have had my tires rotated as well. I learned even more during this visit as there was a new technician training and I was able to observe and understand routine checks of the service.
MORE
AJ
Great Service Employees were superior very fast and efficient.
Great Service Employees were superior very fast and efficient.
MORE
B.R.
Very friendly, professional staff. My vehicle went in and out in 15 minutes! Will not be going anywhere else but to Valvoline fo ...
Very friendly, professional staff. My vehicle went in and out in 15 minutes! Will not be going anywhere else but to Valvoline for my oil change.
MORE
EC
one of the workers dm me saying i was beautiful. i thought that was very disturbing and inappropriate. he did not take my name f ...
one of the workers dm me saying i was beautiful. i thought that was very disturbing and inappropriate. he did not take my name for my information so it was pretty creepy of him to go back in the computer system to look up my name to find me on social media.
MORE
VickieY
The manager helped me with changing my oil. He went through every step with me and made sure I understood what he was doing. He ...
The manager helped me with changing my oil. He went through every step with me and made sure I understood what he was doing. He also inspected other aspects of my car to make sure that it ran smoothly.
MORE
Charise A
Staff was very friendly and helped me win my service quickly & efficiently
Staff was very friendly and helped me win my service quickly & efficiently
MORE
MC
The employees do a really great job, I love how they show you what's being done as they do it.
The employees do a really great job, I love how they show you what's being done as they do it.
MORE
DavisT
Once I got in I was able to stay in my vehicle and it was quick once I was in
Once I got in I was able to stay in my vehicle and it was quick once I was in
MORE
Hooray4Coffee
It's always a quality experience.
It's always a quality experience.
MORE
Wd91
Everyone was nice and friendly
Everyone was nice and friendly
MORE
Nyny
Quick service and friendly
Quick service and friendly
MORE
Mike C.
Watching the team work, could be described as Artistry in Motion. These folks work together, much like a sports team. They do ...
Watching the team work, could be described as Artistry in Motion. These folks work together, much like a sports team. They do the work in an amazing short amount of time, unlike a dealership. One perk here vs dealer oil change, when you need something replaced, you're right there, in the garage, and the repairperson can show you the dirty air filter, etc., so you know it really does need to be replaced. There's no trying to sell you something like at a dealer.
MORE
Steve M
Do not like to have every product or every service that you offer when I know that I don't need the service....im sure this work ...
Do not like to have every product or every service that you offer when I know that I don't need the service....im sure this works on people that has no idea about vehicles.
MORE
Kasey
I was basically in and out with a oil change - best part - I didn’t even have to get out of the car! Friendly group of people!
I was basically in and out with a oil change - best part - I didn’t even have to get out of the car! Friendly group of people!
MORE
KellyD
Interestingly, I was on my way to Pep Boys to see if they could fit me in for an oil change. I was anticipating being there all ...
Interestingly, I was on my way to Pep Boys to see if they could fit me in for an oil change. I was anticipating being there all day. I noticed the 15 minutes oil change sign and decided to give it a try. My experience was very positive. I like the fact that Valvoline deals exclusively with oil changes and other things related to that. My time was not wasted and everything was explained to me including the process since I had never been there before. The staff was courteous and very professional. I will never go anywhere else for my oil changes from now on.
MORE
Twing
Your service is quick and efficient and you give pertinent recommendations.
Your service is quick and efficient and you give pertinent recommendations.
MORE
Rufus T
The customer service was excellent and the service techs were knowledgeable and didn’t try up up sell. I’m very confident that I ...
The customer service was excellent and the service techs were knowledgeable and didn’t try up up sell. I’m very confident that I will return for additional services for my vehicle.
MORE
Anonymous
Never have had any problems. Service is fast. No pressure to buy products. Very knowledgeable representatives.
Never have had any problems. Service is fast. No pressure to buy products. Very knowledgeable representatives.
MORE
MichelleStump
It was very quick. Staff was very friendly and told me everything they were doing while they were doing it. Loved it.
It was very quick. Staff was very friendly and told me everything they were doing while they were doing it. Loved it.
MORE
Bill D
The shop Manager met me out front. The new crew was crisp and well coordinated indicating that they were well trained.I believe ...
The shop Manager met me out front. The new crew was crisp and well coordinated indicating that they were well trained.I believe that the new crew made a difference. The former crew had a a couple of guys that just plain sucked when it came to customer service. Glad that the Manager has made the changes. It shows.
MORE
Kyra D.
I was aware I was going on the back end of lunch, but the wait did feel a little extreme; about 40 minutes, plus the actual labo ...
I was aware I was going on the back end of lunch, but the wait did feel a little extreme; about 40 minutes, plus the actual labor. Outside of the wait time, the team was very knowledgeable and brought to my attention things I may not have recognized as being an issue.
MORE
Willie R.
The wait time was not too long. I was consistently informed of what service was given and what services I needed besides the oil ...
The wait time was not too long. I was consistently informed of what service was given and what services I needed besides the oil change. Jordon and Matt were very courteous and never made me feel as if I was being pressured into anything, unlike other places. Very happy and hope to have them both when I return next time.
MORE
David C.
Quick service. Nice staff.
Quick service. Nice staff.
MORE
Tom
Gordon service
Gordon service
MORE
Jim
Price is a little high for just an oil change.
Price is a little high for just an oil change.
MORE
Gerry
I pulled in to have my 2013 Explorer serviced. The two Gentlemen that greeted me and serviced my vehicle were awesome. Funny, in ...
I pulled in to have my 2013 Explorer serviced. The two Gentlemen that greeted me and serviced my vehicle were awesome. Funny, inviting, made the whole experience comfortable. To some its just an oil change, the whole crew associated helping me out were amazing. Service with a smile is an understatement. I live in Philadelphia, but frequent Delaware. I would definitely go back and recommend service. Thank you all!
MORE
DeeBee
Great team work. Very fast and efficient.
Great team work. Very fast and efficient.
MORE
Kb
Matt was wonderful. Friendly and informative. Explained everything he did, made this a very good experience
Matt was wonderful. Friendly and informative. Explained everything he did, made this a very good experience
MORE
Chris
The wait was about hour,but the customer service made up for it!! They were knowledgeable and very friendly and even gave my son ...
The wait was about hour,but the customer service made up for it!! They were knowledgeable and very friendly and even gave my son crayons and coloring book.
MORE
Denisha S
Melanie and Manager Shawn was awesome! Love Melanie is the reason I come yo Valvoline. She takes care of you and all workers has ...
Melanie and Manager Shawn was awesome! Love Melanie is the reason I come yo Valvoline. She takes care of you and all workers has GREAT customer service. Been going since I purchase my truck 3 to 4 years ago.
MORE
Paul G
Wait time to enter .
Wait time to enter .
MORE
Andrew
Everything was aok
Everything was aok
MORE
Steven
The crew worked as a team , recommended replacements where reasonably priced. The service was very thorough but quickly performe ...
The crew worked as a team , recommended replacements where reasonably priced. The service was very thorough but quickly performed.
MORE
Ar
I mentioned my $10.00 coupon which wasn't applied to my bill.
I mentioned my $10.00 coupon which wasn't applied to my bill.
MORE
Wendy
The staff was professional and friendly. They answered my questions. I felt they are probably pushed to sell products which I ap ...
The staff was professional and friendly. They answered my questions. I felt they are probably pushed to sell products which I appreciated but seemed to be too much. I don’t like sales add ins when I go for service. Staff was awesome!
MORE
Juan
Good staff overall
Good staff overall
MORE
Bolo357
Last time I was there they did not put my air filter back together properly I had to take my car to the Honda dealer I could hav ...
Last time I was there they did not put my air filter back together properly I had to take my car to the Honda dealer I could have burned my motor up it was sucking to much air, I told them this visit don’t touch my air filter for lack of trust
MORE
Anonymous
Price too high
Price too high
MORE
Cozayy G.
Everything was explained well and service was fast. Staff was friendly and informative.
Everything was explained well and service was fast. Staff was friendly and informative.
MORE
DesireeR
The service was very organized and precise.
The service was very organized and precise.
MORE
Denise R
It’s always good customer service and they always make sure to answer any questions and makes sure your car oil indicator goes b ...
It’s always good customer service and they always make sure to answer any questions and makes sure your car oil indicator goes back to 100%
MORE
Goodness G
Your prices are too high.I liked coming to valvoline because of how fast the service usually is, but this time we had to wait a ...
Your prices are too high.I liked coming to valvoline because of how fast the service usually is, but this time we had to wait a long while before getting our oil change, and I spend nearly $100 which I didnt expect to spend that day.
MORE
Anonymous
Car was taken care of in a timely manner and the staff was knowledgeable in letting me know of any upcoming maintenance my car w ...
Car was taken care of in a timely manner and the staff was knowledgeable in letting me know of any upcoming maintenance my car will need.
MORE
Robin C.
I have been using Valvoline for several years for my oil changes. I am always greeted by the staff and made not to feel pressur ...
I have been using Valvoline for several years for my oil changes. I am always greeted by the staff and made not to feel pressured to purchase additional items or services. I generally come with my husband however this time I was alone and was hoping that I did not get bombarded with suggestions to purchase other than what I can for and that was an oil change.
MORE
Bill D
Wait time was an hour. My expectation is about 15 mins. You folks are somewhat a victim of your own success because more and mo ...
Wait time was an hour. My expectation is about 15 mins. You folks are somewhat a victim of your own success because more and more customers are coming to VOIC. The location that I visit could benefit from two more bays or a total of 5.
MORE
trakkermaya
I had to wait over an hour outside but the staff was extremely friendly which made the wait easier
I had to wait over an hour outside but the staff was extremely friendly which made the wait easier
MORE
Caitlin
Very nice!
Very nice!
MORE
Awill
Staff were very friendly. Very fast once we got inside of the bay. It was a hour wait before we got serviced but the staff kept ...
Staff were very friendly. Very fast once we got inside of the bay. It was a hour wait before we got serviced but the staff kept coming out and checking on us
MORE
James T
Last service technician put 80 lb of pressure in my tires
Last service technician put 80 lb of pressure in my tires
MORE
PJ
Always polite and knowledgeable staff. I only had to wait outside and was not greeted due to extremely high winds on this day. ...
Always polite and knowledgeable staff. I only had to wait outside and was not greeted due to extremely high winds on this day. Always a good experience at this location
MORE
RaekwonTheChef
The manager was very friendly and helpful. If i could remember his name i would tell you guys to pay him more money. My words...
The manager was very friendly and helpful. If i could remember his name i would tell you guys to pay him more money. My words...
MORE
Pattym
They always do a great job.
They always do a great job.
MORE
izzy c
nd the price is good plus i get veterans discourt and many places dont do it thank you have a good day
nd the price is good plus i get veterans discourt and many places dont do it thank you have a good day
MORE
Marco Elmuca
Prompt service, courteous and friendly staff.
Prompt service, courteous and friendly staff.
MORE
Anthonyp
I got what I expected.
I got what I expected.
MORE
Wes M
Everyone was courteous and managed what was in their control. I waited more than 30 min because it was busy, however, each car a ...
Everyone was courteous and managed what was in their control. I waited more than 30 min because it was busy, however, each car ahead of me only took about 15 minutes.
MORE
Anonymous
Matt was a great mechanic the service was amazing and they were very kind I will definitely be returning.
Matt was a great mechanic the service was amazing and they were very kind I will definitely be returning.
MORE
Chrysler Driving a Chevy
I went for an oil change and a radiator flush, but they found a leak in my coolant system. The mechanic next door was closing, b ...
I went for an oil change and a radiator flush, but they found a leak in my coolant system. The mechanic next door was closing, but my Valvoline team went and got a hose from them so that my leak could be fixed! I had a bring cross country trip the next day and the team went above and beyond to make sure I would be able to safely take my trip! Thank you, Matt and crew!
MORE
Ajhynson20
Service with a smile. Communication, honesty and integrity
Service with a smile. Communication, honesty and integrity
MORE
David
I am always highly satisfied with every visit here. No one else treats my car and I as good as the staff at Valvoline. I love th ...
I am always highly satisfied with every visit here. No one else treats my car and I as good as the staff at Valvoline. I love that you guys keep track of my regular maintenance and when it is busy they do everything they can to make the service as quick and comfortable as possible. There is just nothing bad to say.
MORE
Jaylot
Prefer not to answer.
Prefer not to answer.
MORE
freshcash
fast service
fast service
MORE
cant remember her name she was very pleasant worked 2 to close
the staff was very friendly kept me updated on everything that was going on.
the staff was very friendly kept me updated on everything that was going on.
MORE
F.Jones
Great customer service, very polite and respectful. I liked that the manager was hands on with his team. Great all around servic ...
Great customer service, very polite and respectful. I liked that the manager was hands on with his team. Great all around service 👍
MORE
PGSBest
I wasn't pressured to buy any additional services but the representative did tell me about recommendations
I wasn't pressured to buy any additional services but the representative did tell me about recommendations
MORE
Aharris275
Customer service was awesome, thats why I didn’t not mine waiting...
Customer service was awesome, thats why I didn’t not mine waiting...
MORE
Roger
The pricing is ridiculous. This is an instant oil change shop so it was convient. I could of went to my normal Toyota shop in Ne ...
The pricing is ridiculous. This is an instant oil change shop so it was convient. I could of went to my normal Toyota shop in Newark but I didn't feel like driving down there because I had a meeting soon. But they told me the price and when I pulled in they started the oil change and at the end they said they needed to put more quarts in my car for an extra charge. Toyota charges 59.99 for their complete oil change and you guys charge 89.00 plus 13.99 for the extra oil. Insane price for full synthetic when I can get it 40.00 cheaper somewhere else. I will not return only because of the pricing but the staff is very polite and quick.
MORE
Tom R
Everything was good, Just seems that every time I go back in a few months, there are different people working, so that was why ...
Everything was good, Just seems that every time I go back in a few months, there are different people working, so that was why. Why such a turn over of people.
MORE
Harold B.
Very courteous workers, well informed and good communication
Very courteous workers, well informed and good communication
MORE
Dyoung
Professional, honest and takes into consideration your time as well the services provided are great!
Professional, honest and takes into consideration your time as well the services provided are great!
MORE
Karla B.
I'm in the customer service business and have been for 30 years....the service I received was at the utmost highest quality. The ...
I'm in the customer service business and have been for 30 years....the service I received was at the utmost highest quality. The WHOLE crew was exceptionally nice and Melanie stole the show. I came up through the ranks of my employer with ALL men and their respect level was ALWAYS at an all time high for me and they wanted me to be knowledgeable of every area of the job. This is what I see in Melanie....."GIRL POWER"!!!!I will be back in two weeks to have my truck serviced as promised.HAVE A FANTABULOUS DAY :-)
MORE
brownpenny
I love the fact that you don't get out your car, the employees are very kind and informative. My overall experience is always p ...
I love the fact that you don't get out your car, the employees are very kind and informative. My overall experience is always pleasant
MORE
Joseph H.
Mostly because they were training someone new and I heard them correct the trainee a couple of times on procedures. I'm just gla ...
Mostly because they were training someone new and I heard them correct the trainee a couple of times on procedures. I'm just glad that someone knowledgeable was there to make sure things didn't go wrong with the trainee.
MORE
Jeanne T
I found the staff to be friendly and knowledgeable. I like the convenience of your service....no ling waiting periods, no appoin ...
I found the staff to be friendly and knowledgeable. I like the convenience of your service....no ling waiting periods, no appointments, no dropping off car, etc. I am very pleased and will be back as needed.
MORE
M
I did have to wait about 45 mins for my turn. But, when it was my turn they were done my oil change in 15 mins.
I did have to wait about 45 mins for my turn. But, when it was my turn they were done my oil change in 15 mins.
MORE
David D.
I have been coming to this location for years and I have always been happy with the service I have receive from them.
I have been coming to this location for years and I have always been happy with the service I have receive from them.
MORE
Theo H.
despite being crowded with many vehicles, the time I spent outside was understandable, and not excessive. overall I'm happy with ...
despite being crowded with many vehicles, the time I spent outside was understandable, and not excessive. overall I'm happy with experience and will use them again.
MORE
WIL
Was able to tell me the car fax and what the last ower lack on
Was able to tell me the car fax and what the last ower lack on
MORE
Nette B.
The attendants knew exactly what they were doing, which resulted in great and excellent service.
The attendants knew exactly what they were doing, which resulted in great and excellent service.
MORE
PoL
Almost an hour wait
Almost an hour wait
MORE
DougE
Because of the long wait time.
Because of the long wait time.
MORE
Porter B
Things get done quickly but professionally
Things get done quickly but professionally
MORE
Chris Davis
Matt helped me out a lot.
Matt helped me out a lot.
MORE
C
The sraff was really nice and since the wait time was long, an employee walked to all cars and personally apologized
The sraff was really nice and since the wait time was long, an employee walked to all cars and personally apologized
MORE
Kathy S
no pressure, didn't need to get out of car, was able to do it on my lunch hour and had a great staff.
no pressure, didn't need to get out of car, was able to do it on my lunch hour and had a great staff.
MORE
Andrew k
Allways quick and spot on service.Jiffy lube sucks
Allways quick and spot on service.Jiffy lube sucks
MORE