Oil Change New Castle

The staff at Valvoline have maintained great customer service and professionalism. Keep up the great work!

The staff at Valvoline have maintained great customer service and professionalism. Keep up the great work!

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Quick and efficient service

Quick and efficient service

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Because each and every time I come the team is always courteous and kind and helpful

Because each and every time I come the team is always courteous and kind and helpful

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Everyone at Valvoline was extremely friendly, efficient, and knowledgeable. I was pleased with my first experience and will defi ...

Everyone at Valvoline was extremely friendly, efficient, and knowledgeable. I was pleased with my first experience and will definitely be returning for my service needs.

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My operator, James, was pleasant, outgoing, and professional. The overall staff was helpful, and I wasn't bamboozled into purcha ...

My operator, James, was pleasant, outgoing, and professional. The overall staff was helpful, and I wasn't bamboozled into purchasing items I didn't need. They respected my firm decline to be upsold products and services.

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Way too expensive for an oil change!!!

Way too expensive for an oil change!!!

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The representative who helped me once I pulled up into the Bay was very courteous and friendly. The representative was able to e ...

The representative who helped me once I pulled up into the Bay was very courteous and friendly. The representative was able to explain to me some other recommendations for car service.

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I don't have to get out the car.

I don't have to get out the car.

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Need to mentioned how much waiting in line One bay was slow took over an hour and other ways were quick.

Need to mentioned how much waiting in line One bay was slow took over an hour and other ways were quick.

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Friendly employees fast workers showed me the air filter didn't push me into getting it but I did

Friendly employees fast workers showed me the air filter didn't push me into getting it but I did

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everyone was talking but joking around and others employers doing some workbut they look like they was unhappy off what they was ...

everyone was talking but joking around and others employers doing some workbut they look like they was unhappy off what they was doing. my opinion is need more supervisor around, and when i was waiting for my services the other customer, look mad also. took to long just for only one thing, only oil change.

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They were thorough, knowledgeable, I quick.

They were thorough, knowledgeable, I quick.

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The line moved fairly fast. Greeted by very friendly worker(s). Professional and friendly. We will be back!!

The line moved fairly fast. Greeted by very friendly worker(s). Professional and friendly. We will be back!!

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The two staff employees were seasoned and rendered impeccable interpersonal skills

The two staff employees were seasoned and rendered impeccable interpersonal skills

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In and out quickly and efficiently. Team was great and did exactly whati needed done quickly.

In and out quickly and efficiently. Team was great and did exactly whati needed done quickly.

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I am reassured by the precision of the process, including checking lights, checking proper tire pressure, checking quantity and ...

I am reassured by the precision of the process, including checking lights, checking proper tire pressure, checking quantity and type of oil. I have twice had troubles with a local ford dealer screwing it up. I can watch your guys do it right. And as an engineer who has designed quick lube facilities, I am thrilled by the keys in the box safety protocol. The icing on the cake is to see the very diverse staff clearly enjoying their work.

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Great customer service in and out quick service they got the job done.

Great customer service in and out quick service they got the job done.

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The gentlemen were extremely friendly and wise when I had questions they answered them. Fast, didn’t have to get out of the car ...

The gentlemen were extremely friendly and wise when I had questions they answered them. Fast, didn’t have to get out of the car and could see everything they were doing. I will definitely be going there for my maintenance needs from here on out

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Friendly staff, walked me through each step of the way , and even showed me the oil stick after oil was changed !

Friendly staff, walked me through each step of the way , and even showed me the oil stick after oil was changed !

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The employees were nice and I didn’t have to get out of the car. They showed me the oil on the dipstick to show the completion o ...

The employees were nice and I didn’t have to get out of the car. They showed me the oil on the dipstick to show the completion of the oil change.

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The complete examination of my vehicle and the recommendations given.

The complete examination of my vehicle and the recommendations given.

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I waited over 2 hours to be served which was very frustrating. Then I Finally got up to the front so they can start my car and t ...

I waited over 2 hours to be served which was very frustrating. Then I Finally got up to the front so they can start my car and they tell me they ran out of the oil so I had to pay twice the amount which I didn’t want to do. I was very disappointed with Valvoline. Then as I was leaving an associate asked me if I would tell if he punched his coworker in the face and I just starred at him like he had two heads.

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With working a lot of hours, I love that you can pull up at anytime to service your vehicle. Everytime I have been there the st ...

With working a lot of hours, I love that you can pull up at anytime to service your vehicle. Everytime I have been there the staff is very friendly and quick to answer questions

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I can buy the oil cheaper than what you charged. Staff did nothing more than use shop as social area and time. Did not recommend ...

I can buy the oil cheaper than what you charged. Staff did nothing more than use shop as social area and time. Did not recommend to me I needed air filter showed to me I told them to put it back. All around sat for outside in 100 degree weather why waited for over hour and half.

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Manager is excellent and associates are very professional

Manager is excellent and associates are very professional

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Comprehensive careFriendly staffHigh quality work

Comprehensive careFriendly staffHigh quality work

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Friendly staff Timely serviceCost sufficient

Friendly staff Timely serviceCost sufficient

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Good fast service convenient.

Good fast service convenient.

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To receive a highly satisfied response, I would have to have had an above and beyond experiemce. Everything was satisfactory to ...

To receive a highly satisfied response, I would have to have had an above and beyond experiemce. Everything was satisfactory to me.

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Excellent Service and high professionalism of Bryan your representative

Excellent Service and high professionalism of Bryan your representative

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Waited long and they couldn’t get my oil thing open. So many of them tried. Mind you I’ve been going there for years.

Waited long and they couldn’t get my oil thing open. So many of them tried. Mind you I’ve been going there for years.

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I had to wait an hour in line before pulling into the service bay

I had to wait an hour in line before pulling into the service bay

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Staff was very professional.

Staff was very professional.

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Professional, prompt and courteous service

Professional, prompt and courteous service

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They’re courteous and easy to talk to

They’re courteous and easy to talk to

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The person who helped me wa very helpful and I appreciate that ver4y much.

The person who helped me wa very helpful and I appreciate that ver4y much.

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I had three guys help me out. Very nice and explained everything they were doing. They identified a leak I had also and informed ...

I had three guys help me out. Very nice and explained everything they were doing. They identified a leak I had also and informed to get it checked out. They all did a very good job.

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$100 for a synthetic oil change is a bit much.

$100 for a synthetic oil change is a bit much.

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Because the staff is always pleasant, caring, informative, and professional.

Because the staff is always pleasant, caring, informative, and professional.

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The staff was very friendly and the service was quick when my vehicle was being worked on.

The staff was very friendly and the service was quick when my vehicle was being worked on.

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It was quick and no sales pressure

It was quick and no sales pressure

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Due to non stock of filters for my vehicle, I purchased the filter returned as advised to have installed and was charged when I ...

Due to non stock of filters for my vehicle, I purchased the filter returned as advised to have installed and was charged when I was informed that I would not be. I have to return to have any filter installed due to non-stock of and will be dis-satisfied if I am charged again.

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I tend to fear service stations pressuring me into buying upgrades, etc. that I don't need, and also male mechanics making snide ...

I tend to fear service stations pressuring me into buying upgrades, etc. that I don't need, and also male mechanics making snide or condescending comments about my car because I am female. (This has happened at non-Valvoline shops before!) But during this visit I was reminded that Valvoline is different. I will always come back here!

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Waited close to an hour and a half outside of the service center when there were only 2 cars in front of me. Wait times were abs ...

Waited close to an hour and a half outside of the service center when there were only 2 cars in front of me. Wait times were absurd.

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Everyone there was very nice and helpful!

Everyone there was very nice and helpful!

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Friendly knowledgeable staff

Friendly knowledgeable staff

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The technicians did a great job and was polite professionally.

The technicians did a great job and was polite professionally.

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The reps were knowledgeable and efficient. I hadn't used Valvoline before but will do so in the future.

The reps were knowledgeable and efficient. I hadn't used Valvoline before but will do so in the future.

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They were thorough. I didn’t expect them to add wiper fluid, which was awesome. I had an issue of which they informed me but d ...

They were thorough. I didn’t expect them to add wiper fluid, which was awesome. I had an issue of which they informed me but did not push me.

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It seems like every time I go there I get stuck behind someone getting more than an oil change. The whole allure is quick oil ...

It seems like every time I go there I get stuck behind someone getting more than an oil change. The whole allure is quick oil changes and this time from start to finish it took a little over an hour. I was originally in Bay 3 with one car getting serviced and one in front of me - a rep had me move to Bay 1. Just my luck the car in front of me had numerous questions and issues. Bay 3 ran quickly and the car that came in behind me was serviced before I even got into my bay. You really should have a bay that is nothing but oil changes. You pull up and start talking about other stuff you need to move to another bay.

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The lines were long probably because it was a Saturday One of the mechanics came to all the cars and tested a few things before ...

The lines were long probably because it was a Saturday One of the mechanics came to all the cars and tested a few things before we went into the service area. My tech was Melanie and she was terrific She explained the problems with my car clearly and did not push me into decisions I decided to make. I definitely will be back to this location for future maintenance.

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The service is always excellent. And the technicians always spend quality time with every individual.

The service is always excellent. And the technicians always spend quality time with every individual.

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it over an Hour

it over an Hour

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Friendly staff

Friendly staff

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The service was good. The price for an oil change was higher than expected. Since I was already in the bay, I continued with the ...

The service was good. The price for an oil change was higher than expected. Since I was already in the bay, I continued with the oil change.

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I just find the service convenient and professional

I just find the service convenient and professional

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This location has always been very couteious and speediest every time I’ve come in for services

This location has always been very couteious and speediest every time I’ve come in for services

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The service was great and I come for oil changes as often as I need to. There was a longer wait than usual due to the vehicle ah ...

The service was great and I come for oil changes as often as I need to. There was a longer wait than usual due to the vehicle ahead of me which I was told needed special approval for services but once I was in the bay., the service was great

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Did exactly what was expected

Did exactly what was expected

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I was behind 3 cars. It took from 1:20 to 3:00 for my service to be complete. People that got in the garage got out faster than ...

I was behind 3 cars. It took from 1:20 to 3:00 for my service to be complete. People that got in the garage got out faster than me by like 20-25 minutes. It was ridiculous

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The staff is always polite and friendly

The staff is always polite and friendly

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Love the service. It’s fast easy and convenient

Love the service. It’s fast easy and convenient

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Very good

Very good

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Not sure why I'm being asked this question. I was very happy with the service.

Not sure why I'm being asked this question. I was very happy with the service.

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The manager saw that I should be next for service, but at the last minute the truck in front of me decided to do a tire rotation ...

The manager saw that I should be next for service, but at the last minute the truck in front of me decided to do a tire rotation which would delay me. So she redirected the others in another line to be sure I would be next. I really appreciated that, expecially since I had already been waiting about 15 minutes.

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Friendly & honest staff, great communication!

Friendly & honest staff, great communication!

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From start to finish, the staff and service were exemplary!

From start to finish, the staff and service were exemplary!

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So convenient that I was able to get my oil changed without getting out of the car. I had two small children and a puppy with me ...

So convenient that I was able to get my oil changed without getting out of the car. I had two small children and a puppy with me, and no way to get an oil change if it wasn’t for Valvoline letting us stay in the car while we got our oil changed. This is life changing for a mom !

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Although it was raining hard they took the time to guide my to move quicker

Although it was raining hard they took the time to guide my to move quicker

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The technician/employee was very professional, courteous and knowledgeable. While the technician or employee recommended other s ...

The technician/employee was very professional, courteous and knowledgeable. While the technician or employee recommended other services. There was no sales pressure to purchase anything unless I wanted to. Thank you.

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I get the car oil changed monthly because I drive over 3000 miles a month so it’s just a great place to take care of my car need ...

I get the car oil changed monthly because I drive over 3000 miles a month so it’s just a great place to take care of my car needs and in a quick fashion

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I was quickly greeted by staff and had my lights, brakes and windshield wipers checked. Lequint was very friendly and offered in ...

I was quickly greeted by staff and had my lights, brakes and windshield wipers checked. Lequint was very friendly and offered information on services I should consider in the near future. He also provided me with information on my cabin filter. He noted that I do my best to keep regular maintenance on my car and let me know what to do next and which services were offered at your location.

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Staff is friendly and professional. Service is convenient and timely.

Staff is friendly and professional. Service is convenient and timely.

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The staff and manager were very helpful and friendly

The staff and manager were very helpful and friendly

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i think the crew was right on time about everything they did and i get a discount and i love that, thank you

i think the crew was right on time about everything they did and i get a discount and i love that, thank you

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The gentleman explained what I was getting and the price

The gentleman explained what I was getting and the price

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Quick and easy...

Quick and easy...

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Best place to get your oil change around the area.

Best place to get your oil change around the area.

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The full staff was extremely helpful and showed every courtesy

The full staff was extremely helpful and showed every courtesy

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Our tech was excellent from start to finish

Our tech was excellent from start to finish

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General ok. I reserve Highly Satisfied for super high

General ok. I reserve Highly Satisfied for super high

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The price is high for just a standard oil change.

The price is high for just a standard oil change.

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I always go to this location. All the employees are nice, funny, very knowledgeable and fast

I always go to this location. All the employees are nice, funny, very knowledgeable and fast

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NICE AND COURTEOUS EMPLOYEES

NICE AND COURTEOUS EMPLOYEES

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I always come here for my service. The staff are courteous and know what they are doing. It is usually pretty quick.

I always come here for my service. The staff are courteous and know what they are doing. It is usually pretty quick.

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Friendly courteous staff

Friendly courteous staff

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Professionalism

Professionalism

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Very friendly and knowledgable mechanics. Line was 3-4 deep in all 3 bays but they worked quickly

Very friendly and knowledgable mechanics. Line was 3-4 deep in all 3 bays but they worked quickly

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The service representative was kind and explained everything that was checked and if I wanted the additional service needed. Ve ...

The service representative was kind and explained everything that was checked and if I wanted the additional service needed. Very much appreciated!

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Staff was friendly. Walked me through what was going on step by step and applied my coupon without asking.

Staff was friendly. Walked me through what was going on step by step and applied my coupon without asking.

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I pulled into line and had to pick one of three lines. Two cars pulled in after me and yet they were next to be serviced. I re ...

I pulled into line and had to pick one of three lines. Two cars pulled in after me and yet they were next to be serviced. I requested tire pressure check but that was not done so I did it myself when I got to a gas station. No sticker for next due oil change. Never asked me if I wanted a paper receipt that I like to keep in my glove box. Used to be different back in the day and I have been using your service for over a decade.

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Took to long to get me in the bay and over priced

Took to long to get me in the bay and over priced

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I was satisfied, just a long wait. It wont change anything, I always come back. The staff is always helpful and I feel bad for t ...

I was satisfied, just a long wait. It wont change anything, I always come back. The staff is always helpful and I feel bad for the staff sometimes for the issues that have to deal with from other customers. I am a satisfied customer

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I like the convenience to be able to drive through and stay in my car. That’s very important to me as a mother with young childr ...

I like the convenience to be able to drive through and stay in my car. That’s very important to me as a mother with young children.

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Very nice employees, especially an employee with the last name Johnson. Very nice guy, was very friendly and had great conversat ...

Very nice employees, especially an employee with the last name Johnson. Very nice guy, was very friendly and had great conversations while I was being serviced. Very quick and great work (as always). I have been a customer for a few years and plan to come back to the same one (North Dupont Highway, New Castle, DE) for many years to come! :)

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Always satisfied greet service as usual

Always satisfied greet service as usual

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Staff has always been friendly and informational with any questions asked. Very convenient and close to home. Will continue serv ...

Staff has always been friendly and informational with any questions asked. Very convenient and close to home. Will continue service as libg as I have a car. Thank you.

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Excellent service!!

Excellent service!!

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I like that you don’t get out the car

I like that you don’t get out the car

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I saw the representative taking out mine and everyone else in the bays filter and stating they recommended it being changed, but ...

I saw the representative taking out mine and everyone else in the bays filter and stating they recommended it being changed, but my filter looked fine and not dirty at all. I felt they were just trying to make extra money.

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Always courteous and fast but efficient.

Always courteous and fast but efficient.

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The customer service is always great my oilchange is done right and When I was there the last time before this time they let me ...

The customer service is always great my oilchange is done right and When I was there the last time before this time they let me know I had a leak. I just trust the services that I get at Valvoline all the time.

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Great experience overall service was excellent

Great experience overall service was excellent

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Fast, professional service

Fast, professional service

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The tech was friendly but did not seem thorough.

The tech was friendly but did not seem thorough.

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I go to the one in New Castle Delaware, they are always busy. It’s the place to go ! Always polite and helpful, excellent servic ...

I go to the one in New Castle Delaware, they are always busy. It’s the place to go ! Always polite and helpful, excellent service!! My dealership takes all day and wants to charge outrageously !! I appreciate Valvoline so much !! Thank you !! Kim Phillips

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Been there plenty of times. Never had an issue

Been there plenty of times. Never had an issue

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I’ve always felt hesitant about getting an oil change, but have found that all that hesitation goes away when I go to the Valvol ...

I’ve always felt hesitant about getting an oil change, but have found that all that hesitation goes away when I go to the Valvoline around me. The service is great, the wait is always reasonable, but more importantly the star behind it all is Jevon, the manager at the location I got to. He is beyond friendly and only recommends what he thinks best fits the customer and the vehicle, he’s the reason I keep coming back!

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The guy was very nice when I pulled into the bay but when I was out side waiting I was not gretted

The guy was very nice when I pulled into the bay but when I was out side waiting I was not gretted

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Great, proficient work

Great, proficient work

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Friendly and knowledgeable staff.

Friendly and knowledgeable staff.

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The workers at this site were very friendly and completed my service in a very timely manner. Extremely helpful and went extra m ...

The workers at this site were very friendly and completed my service in a very timely manner. Extremely helpful and went extra mile in helping me as was my first oil change in my new vehicle.

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The wait times outside have increased by 3X in the past 6-8 months. I have used Valvoline for at least 10 years for my oil chang ...

The wait times outside have increased by 3X in the past 6-8 months. I have used Valvoline for at least 10 years for my oil changes and have always been pleased with the service and have paid above market pricing to have fast service. Without fast service you are just an overpriced oil change outlet.

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It is always good service

It is always good service

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Wait time and pricing. Staff were kind, courteous & knowledgeable.

Wait time and pricing. Staff were kind, courteous & knowledgeable.

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Very pleasant and upbeat experience.

Very pleasant and upbeat experience.

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Once I pulled into the shop the work was completed quickly the staff was very efficient and kind and helpful

Once I pulled into the shop the work was completed quickly the staff was very efficient and kind and helpful

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This was my first experience with Valvoline so I did not know what to expect.Once inside the bay area, I was impressed with the ...

This was my first experience with Valvoline so I did not know what to expect.Once inside the bay area, I was impressed with the service.The deterrent for me was the actual wait time. I got there around noon on a Friday. It was very busy, cars were lined up behind the 3 bay areas; in my lane there were approximately 4 cars ahead of me, (which was the same for the other two lanes). The actual wait time was a little over an hour. Once I got in everything was great. I will use valvoline again.

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Although the wait is sometimes long waiting outside the service is impeccable once in the service bay. The service is quick empl ...

Although the wait is sometimes long waiting outside the service is impeccable once in the service bay. The service is quick employees walk you through the whole process and are friendly

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Excellent Experience I drove 3,000 miles per month and visit this location nearly monthly best place to get your car serviced. T ...

Excellent Experience I drove 3,000 miles per month and visit this location nearly monthly best place to get your car serviced. They are Honest, Trustworthy and have excellent attention to detail! Jose Rico is a great employee been serving my vehicle many times. Top notch facility!!

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Great customer service

Great customer service

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The representative was very courteous and they performed the work quickly.

The representative was very courteous and they performed the work quickly.

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The service from the technicians and their knowledge of what they were putting in my vehicle made me very happy. My vehicle is r ...

The service from the technicians and their knowledge of what they were putting in my vehicle made me very happy. My vehicle is running like new. Very very happy

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The staff is bery knowledgeable and trust worthy. I never feel pressure. I would like to take the time to mention Mike, Jordan a ...

The staff is bery knowledgeable and trust worthy. I never feel pressure. I would like to take the time to mention Mike, Jordan and Laquint. Those guys are Professional and made me feel comfortable and very satisfied with service.Thank you

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I was greeted professionally. Very friendly staff CSR: Blake and Topside : James both very friendly and professional guys. Very ...

I was greeted professionally. Very friendly staff CSR: Blake and Topside : James both very friendly and professional guys. Very happy with visit

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The gentleman did not try to over upsell me. Usually, this is what I experience.

The gentleman did not try to over upsell me. Usually, this is what I experience.

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Team leader Jordan was very knowledgeable and a good communicator. Happy to Aurora still there, apparently as manager.

Team leader Jordan was very knowledgeable and a good communicator. Happy to Aurora still there, apparently as manager.

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The professional attitude and caring

The professional attitude and caring

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Staff was very friendly.

Staff was very friendly.

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I think the price of the service combined with the wait(prior to service commencing) is opening up the door to search for altern ...

I think the price of the service combined with the wait(prior to service commencing) is opening up the door to search for alternatives.

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Good service always gets a return visit.

Good service always gets a return visit.

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I had to bring in two cars to get serviced. One car belong to my son who is a new driver. The service tech made him comfortable ...

I had to bring in two cars to get serviced. One car belong to my son who is a new driver. The service tech made him comfortable and walked him through the different options and prices. She gave several recommendations and always had a smile. He never felt like he was pressured to buy additional services. She was Great!

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My particular sales person was very nice and informative .

My particular sales person was very nice and informative .

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Staff was very professional and timely.

Staff was very professional and timely.

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It took an hour and a half for the car in front of my to be completed. I would’ve left but there were several cars behind me

It took an hour and a half for the car in front of my to be completed. I would’ve left but there were several cars behind me

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Great customer service

Great customer service

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The technician was able to explain everything that was to happen. They even replaced a missing piece to the undercarriage

The technician was able to explain everything that was to happen. They even replaced a missing piece to the undercarriage

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Very friendly staff l, quick and efficient service .

Very friendly staff l, quick and efficient service .

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The kindness and pleasantness of my greeter

The kindness and pleasantness of my greeter

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I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 ...

I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 or 7 cars in front of me. I waited for someone to come out and direct me to a lane. After waiting about 10 min and no one came out to greet me i pulled into Bay 1. I am not sure of the service the car ahead of me but it took well over 30 min. There were cars in the other bays that arrived after me and pulled out before me. I have seen at the Bowie location how the rearrange cars to ensure this doe not happen. They did at some point move the car outside but that left my bay without a person thus I had to wait for whoever to come over and assistance. Thelocation was busy they maintained 9 cars for the 1.5 hours I was there. There were a few people who were just standing around I am not sure if they were on break or what but with such a long wait it just didn't look good. Perhaps this is the norm becuase people just seemed to accept it at this location. I have experienced better and will try not to return to this location.

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I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only c ...

I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only came because the place that I usually go to is now closed on Saturday. I guess that's the price you pay for being able to sit in your car for 45 minutes. The first time I came here the price was $24. What a big change. I cannot say that I will be coming back.

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No appointments needed , and a professional job

No appointments needed , and a professional job

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The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they ma ...

The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they made sure i was wrapped up quickly

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Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.

Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.

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the price of the oil change was not what i expected. however the service well great

the price of the oil change was not what i expected. however the service well great

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Friendliness and professionalism of the staff.

Friendliness and professionalism of the staff.

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Good service

Good service

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Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and ou ...

Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and out in less than 30 minutes. The wait outside was longer because of the amount of customers. I use valvoline all the time. I’m very happy and satisfied with your work and product and people.

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It was the wait, I waited about a hour before I was able to pull into the bay.

It was the wait, I waited about a hour before I was able to pull into the bay.

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Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open ...

Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open I was the first to be admitted.The reason I said trust less is because for some reason during this visit I was not shown the old or new oil filter. Previous visits the technicians always showed me a filter with a date or something written on it.

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I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my boo ...

I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my book!

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Everyone was great and the service was just as great.

Everyone was great and the service was just as great.

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The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy aft ...

The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy afternoon, for this location. He was patient and treated us professionally.

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First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupo ...

First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupon and still spend over $70 for a basic oil change. I have never in my life spent that much for just a simple oil change. I’ve always paid $55 or less and that includes tire rotation. I really feel ripped off and gouged for this service. I paid it cause I had waited so long already. Service person was great and should be commended but your pricing is outrageous!

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Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 1 ...

Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 15 mins and was so happy they told me everything about my car and made it to work on time. I appreciate there hard work and dedication!

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Representative that helped us was friendly and funny

Representative that helped us was friendly and funny

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Everything was explained and advice to what may be needed by the miles on car

Everything was explained and advice to what may be needed by the miles on car

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Great staff. You can tell each and everyone enjoys working there.

Great staff. You can tell each and everyone enjoys working there.

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They got me in quick and did a nice job protecting the paint on my truck

They got me in quick and did a nice job protecting the paint on my truck

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Fast, Friendly Service

Fast, Friendly Service

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Waited outside too long when others who came after me were served first.

Waited outside too long when others who came after me were served first.

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I had to wait an hour and a half before waited on.

I had to wait an hour and a half before waited on.

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There was nothing instant about this service. Overall visit took nearly 2 hours. Waited for about an hour and fifteen to get int ...

There was nothing instant about this service. Overall visit took nearly 2 hours. Waited for about an hour and fifteen to get into the service bay. Then once work was complete, I was about to pay with the card in my hand, and a technician from the little side room service area came in to pay for a customer, which took 10 minutes. So my service was complete but then sat for 10 minutes waiting to pay whilst the other tech rung up someone else...they were having problems putting in the VIN number, then the customers card wouldn't read. I was left waiting all this additional time to pay, plus there was a 4 car deep line behind me, which only pointlessy delayed everyone in line too.

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Everything was explained very clearly!!

Everything was explained very clearly!!

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I only waited because there was 1 car in front of me, this is a store where you don't get out of your car. So no one greeted me ...

I only waited because there was 1 car in front of me, this is a store where you don't get out of your car. So no one greeted me but they don't do that. All is good.

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First time visit

First time visit

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Service tech was polite, he explained recommended items in detail but did not pressure to have them done immediately.

Service tech was polite, he explained recommended items in detail but did not pressure to have them done immediately.

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The staff was very friendly, helpful, efficient and professional.

The staff was very friendly, helpful, efficient and professional.

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A lot better then taking to service garage then coming back for the car! I did try jiffy lube years AGO AND THEY STARTED MY TRUC ...

A lot better then taking to service garage then coming back for the car! I did try jiffy lube years AGO AND THEY STARTED MY TRUCK WITH OUT OIL iT DIDN'T LAST MUCH LONGER HAD TO REBUILD THE ENGINE. SO I AM cautious

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I felt the service was competent and professional.

I felt the service was competent and professional.

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I never had a problem with this place since I been coming

I never had a problem with this place since I been coming

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I was satisfied with the service the service representative was pleasant, however my wait was 35mins.

I was satisfied with the service the service representative was pleasant, however my wait was 35mins.

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My cabin air filter wasn't checked. Don't think the one under the hood was either. Didn't check tire pressure or lights like val ...

My cabin air filter wasn't checked. Don't think the one under the hood was either. Didn't check tire pressure or lights like valvoline usually does.

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Service was quick, in and out. and that was even with someone in training.

Service was quick, in and out. and that was even with someone in training.

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Long lines, had to wait more than 1 hour.

Long lines, had to wait more than 1 hour.

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I got to get all the things done for my car that I needed and everyone made sure the job was done right.

I got to get all the things done for my car that I needed and everyone made sure the job was done right.

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I just had a very great experience with my service and would always come back

I just had a very great experience with my service and would always come back

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Quick and easy. Workers were nice and friendly.

Quick and easy. Workers were nice and friendly.

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It’s very convienant to just drive up and wait in your truck while the service is getting done. Not to mention they get started ...

It’s very convienant to just drive up and wait in your truck while the service is getting done. Not to mention they get started right away. I know if I were to drop it off somewhere for an oil/fluid change, it would be sitting around a while before anyone touched it. I like the first come first served way you guys do it. I take my personal and work truck to this place.

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The employees are friendly, informative, and prompt. It is a very easy process, and checking the other fluids really adds a ton ...

The employees are friendly, informative, and prompt. It is a very easy process, and checking the other fluids really adds a ton of value.

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Good service complete check of all fluids and lights, Made aware of leak.

Good service complete check of all fluids and lights, Made aware of leak.

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I had a time deadline. The guy told me I’d be out on time even though they were doing oil change and tire rotation. He kept his ...

I had a time deadline. The guy told me I’d be out on time even though they were doing oil change and tire rotation. He kept his word and I got out right on time.

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Courteous, professional and friendly .

Courteous, professional and friendly .

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I have been going to this location for several years for the fast service. I always believed the price was on the high end for a ...

I have been going to this location for several years for the fast service. I always believed the price was on the high end for an oil change but the fast service made it worthwhile. I'm not sure what has changed but for three weeks I stopped by only to find 3-4 cars in each lane waiting. In all the years I have never seen this. My visit this time I arrived 1/2 an hour before opening so I could get in and out. If they continue to have long lines during the day I will be forced to move on to another option.

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Great customer service from the workers an they was very professional

Great customer service from the workers an they was very professional

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Always awesome and you don’t have to leave your vehicle.

Always awesome and you don’t have to leave your vehicle.

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Although I had a 45 min. Wait it was good service...also had battery change...they did good...they didn't waste time just busy.

Although I had a 45 min. Wait it was good service...also had battery change...they did good...they didn't waste time just busy.

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Good service once I entered through the doors.

Good service once I entered through the doors.

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Harassing people to buy stuff

Harassing people to buy stuff

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Always great customer service.

Always great customer service.

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Never had a problem with my car when I left.

Never had a problem with my car when I left.

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Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted

Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted

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Everyone is very courteous and professional.

Everyone is very courteous and professional.

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The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others ...

The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others it may be a safety or liability issue. There is a lot of sue-happy people out there.

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customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like o ...

customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like on the computor it said I was due to have differental fluid changed and the rep got on the phone and said Valvoline does not carry it for my truck . But all in all it was a quick and pleasant experience. Great staff

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They tended to my vehicle in a solid manner. Everything was explained to me and performed well.

They tended to my vehicle in a solid manner. Everything was explained to me and performed well.

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The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She wa ...

The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She was pleasant.

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Staff not focused on each customer . While a girl changing oil in other bay all focused on her

Staff not focused on each customer . While a girl changing oil in other bay all focused on her

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Good service overall kind of made up for thr over an hour wait outside.

Good service overall kind of made up for thr over an hour wait outside.

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Good service

Good service

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Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an emp ...

Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an employee. He welcomed me , thanked me for coming to Valvoline and informed me of the approximate wait time. Threw the hole process I was / am very pleased. I even got my transmission flushed on my Lincoln. Good old Blue . The employee mentioned making the experience even a bit fun while work was getting done. I will definitely come back and let my big family and friends know of how well this store did.

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I get what I need done when I need it done! That’s all we want sometimes.

I get what I need done when I need it done! That’s all we want sometimes.

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I am very much please with the service and people who work there. The service was done professionally. The service people were p ...

I am very much please with the service and people who work there. The service was done professionally. The service people were polite and answer any questions I had at the time.I would offer a suggestion for a possible service. De-fogging headlights.

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The prompt professional service and the warm hospitality

The prompt professional service and the warm hospitality

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I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free

I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free

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it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i ...

it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i will take care of that on my next visit

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Place said open at 7AM but didn’t open until 7:40 AM

Place said open at 7AM but didn’t open until 7:40 AM

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Nothing particular. Good service overall.

Nothing particular. Good service overall.

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The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !

The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !

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Everyone was super friendly, and helpful.

Everyone was super friendly, and helpful.

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They do a good job of communicating the entire process

They do a good job of communicating the entire process

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Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.

Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.

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Friendly staff and professional service

Friendly staff and professional service

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Everything was excenllent, I will be back.

Everything was excenllent, I will be back.

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Fast service and I don't have to get out of my SUV.

Fast service and I don't have to get out of my SUV.

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I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move thro ...

I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move through the checklists. I had just checked my lights and told this to the tech so we skipped past the light check, the woman in charge of top side that day saw this and lightly scolded him, of course I took the opportunity to tease him about and it made her grin but she still maintained her in charge attitude. The tech wasn’t embarrassed and I was impressed!

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I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I ...

I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I wasn’t able to wait at that time so went back to jersey until I was able to go back late afternoon. When I returned there was four and five cars in each line again. I chuckled when telling my kids a fifteen minute instant oil change only took me two hours. My daughter who also uses this location said she had experienced the same thing recently. Obviously they have no contol over the volume of customers.

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Just feel like the price for a simple oil change is very high.

Just feel like the price for a simple oil change is very high.

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Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is bein ...

Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is being taken care of.

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Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much m ...

Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much money during my visit. Completely killed my allotted budget. Waited over an hour for my oil change due to fleet vehicles getting extra services. Only had 3 cars in front of me but took soooo long. Maybe make a separate bay for fleet vehicles?

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They answered all my questions with a good attitude. I felt like they care alot about my car.

They answered all my questions with a good attitude. I felt like they care alot about my car.

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The young men who greeted me once inside were awsome, they made my exprience

The young men who greeted me once inside were awsome, they made my exprience

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Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things t ...

Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things that I saw on the screen. No pressure to buy things during my visit.

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It took a great deal of time to just change the oil.

It took a great deal of time to just change the oil.

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Didn't have to get out of the car.

Didn't have to get out of the car.

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Fast friendly service

Fast friendly service

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The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.

The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.

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Very good service and I am able to see what is going on with my vehicle

Very good service and I am able to see what is going on with my vehicle

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Muy satisfecho

Muy satisfecho

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Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and ...

Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and all 3 bays full, the wait was about 45 minutes but was worth it because the excellent service they provide each and every time. Have been coming here for 3 years and with only 1 mistake when my oil plug was stripped and they replaced the oil pan right away. They have always had great customer service and it shows how well they are run as a company to have a repeat customer come back even though there vehicle was damaged in the past it shows they truly car for there customers. Everything was checked and fluids topped off, they also gave me a 7 dollar coupon off which I thought was wonderful. Thank you!!

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Just mediocre service.

Just mediocre service.

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The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly

The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly

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My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and gettin ...

My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and getting in and out was perfect.

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Staff was excellent. Convenience of services keep me coming back.

Staff was excellent. Convenience of services keep me coming back.

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Great staff, courteous, friendly, and professional.

Great staff, courteous, friendly, and professional.

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It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but ...

It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but everyone I spoke to was very respectful . The pricing was higher then I thought it was going to be but it is what it is . But I will come back for my next oil change.

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I was able to get in and get out in a timely manner.

I was able to get in and get out in a timely manner.

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When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went v ...

When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went very smooth and the teamwork was great

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Service was prompt and efficient also members where very knowledgeable of car questions I asked .

Service was prompt and efficient also members where very knowledgeable of car questions I asked .

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No economicWait time

No economicWait time

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Everyone is Very pleasant.

Everyone is Very pleasant.

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Because i didnt have to get out my car, i like the fact that you do a complete safety check for the price, they tell you what's ...

Because i didnt have to get out my car, i like the fact that you do a complete safety check for the price, they tell you what's good on your car and what we should have serviced down the line, but over all how well the greeting and service was produced to us as customers and i will become a regular and thank you so much.

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They are courteous, and they marked the oil filter with name in case of problems later

They are courteous, and they marked the oil filter with name in case of problems later

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Service guys were courteous and prompt once I got inside the bay, and I was out in about 15 minutes

Service guys were courteous and prompt once I got inside the bay, and I was out in about 15 minutes

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The number of people and the checks on each other

The number of people and the checks on each other

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They had all 3 bays open and running. They had a lot of folks coming in for servicing to get the 20% discount that expired the ...

They had all 3 bays open and running. They had a lot of folks coming in for servicing to get the 20% discount that expired the next day. They worked efficiently, as they always do, yet not blowing through what they needed to do. Quality like I always get there. I read a book, while I waited my turn.

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Quick and easy

Quick and easy

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I went on a Sunday when the site opened at 8 am. I pulled up around 8:10am. There was a car already in all 3 bays but I was the ...

I went on a Sunday when the site opened at 8 am. I pulled up around 8:10am. There was a car already in all 3 bays but I was the first car in line at one of the bay doors. I expected a wait time since there was a car in the bay when I pulled up but I had to wait almost an hour. There seemed to only be one tech working all 3 bays until 830 when a second tech joined. Even then, I did not get in until 9 am. Once I was in at 9, I saw a third tech come in. At that point, my oil change only took 15 minutes. Mike was great and friendly. He worked quick and seemed to be handling the stress of being short staffed and busy very well. If it wasn't for the almost hour wait just to get in when I was the second customer for that bay, I would of been highly satisfied overall.

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Lequint was outstanding he was polite and knowledgeable and the job was done very quickly. I will definitely be back. Not that o ...

Lequint was outstanding he was polite and knowledgeable and the job was done very quickly. I will definitely be back. Not that oil changes are usually anything to be remembered lol but this was a great experience.

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Service was good and technician did an excellent job. Had to wait an hour to hour and a half before pulling into the service are ...

Service was good and technician did an excellent job. Had to wait an hour to hour and a half before pulling into the service area.

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I was not highly satisfied due to the wait time and cost.

I was not highly satisfied due to the wait time and cost.

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I dislike waiting

I dislike waiting

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Excelente servicios muy amables

Excelente servicios muy amables

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The staff is always professional and friendly. They provide information on upcoming services needed and answer any questions I m ...

The staff is always professional and friendly. They provide information on upcoming services needed and answer any questions I may have.

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Best prices in town. Quick service

Best prices in town. Quick service

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I just came at a time when they were busy. There was probably 9 or 10 other cars there

I just came at a time when they were busy. There was probably 9 or 10 other cars there

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I am satisfied

I am satisfied

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Quickness

Quickness

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Seems like a good and capable crew that did a great job getting the oil change done quickly. Was impressed by their teamwork.

Seems like a good and capable crew that did a great job getting the oil change done quickly. Was impressed by their teamwork.

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Despite the large volume of cars during my visit, the staff was polite, courteous and informative!

Despite the large volume of cars during my visit, the staff was polite, courteous and informative!

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Friendly professional staff. They know what they are talking about.

Friendly professional staff. They know what they are talking about.

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BECAUSE PRICES ARE NOT NOTED ANYWHERE UNTIL YOU GET INTO THE BAYS AND THEY START ALREADY WORKING ON IT . MAX LIFE WAS USED ON A ...

BECAUSE PRICES ARE NOT NOTED ANYWHERE UNTIL YOU GET INTO THE BAYS AND THEY START ALREADY WORKING ON IT . MAX LIFE WAS USED ON A VEHICLE THAT HAD 26000 MILES ON IT . MAX LIFE HAD A MAJOR PRICE INCREASE FROM 74.99 TO 94.99 ? I PAY $49.95 AT MY LOCAL CHEVY DEALERSHIP FOR MY OTHER CAR . PRICE NEED TO BE POSTED ON THE WEBSITE OR IN PLAIN VIEW . I WISH MY SON WOULD HAVE CALLED ME TO LET ME KNOW WHAT THE PRICE WAS WHEN HE WAS GETTING IT CHANGED . I WOULD HAVE TOLD HIM TO LEAVE AND GO TO CHEVY .

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I felt like i was being pressured into other services .

I felt like i was being pressured into other services .

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Because they gave me a Veterans Day discount.

Because they gave me a Veterans Day discount.

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I love sitting in the car and not having to get out of the car. the man that work there was very pleasant and the receptionist ...

I love sitting in the car and not having to get out of the car. the man that work there was very pleasant and the receptionist was very pleasant and gave me a $15 off coupon

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Just because of the way the lines are

Just because of the way the lines are

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Just overall felt like I was getting exactly what I was asking for in the best way.

Just overall felt like I was getting exactly what I was asking for in the best way.

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Waited 45 minutes to get into the bay for service. Every time I come there, it's the same delay. Need expanded hours. I don't mi ...

Waited 45 minutes to get into the bay for service. Every time I come there, it's the same delay. Need expanded hours. I don't mind coming off hours for quicker service.

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At this particular site in New Castle, Delaware, the process of customer satisfaction begins when you drive up. I was promptly g ...

At this particular site in New Castle, Delaware, the process of customer satisfaction begins when you drive up. I was promptly greeted by a technician that routed me to the next available bay. From there, the service representative was kind, courteous and professional and my car was worked on thoroughly by the attending technician. This experience was not unique to my experience. I observed that the same level of customer service was exhibited at all 3 bays. That’s not coincidence, that’s culture! Upon completion, I sought out the manager to compliment his entire crew on their professionalism. I have utilized this location several times with the same high level of performance. This shop is a half hour north of where I live and I will utilize them going forth instead of my neighborhood shop in Middletown, Delaware. They are a prototype for the way your business is conducted. I would strongly recommend that you utilize their talents as an example of how to conduct business in a way that exemplifies your company’s core values. Others could benefit from their example!To say they were impressive is an understatement.

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My oil changes usually run me about 40 to 50 dollars. I waited for over an hour to be seen. The tech showed me only 2 types of ...

My oil changes usually run me about 40 to 50 dollars. I waited for over an hour to be seen. The tech showed me only 2 types of oil both were over $70. Which I know there was cheaper oil.The tech asked to check my filter he pulls my filter out with my disabled son in the car that was filthy and says" this is what your breathing in you car, so I felt obligated to purchase a new filter." After waiting and even with a 15.00 off coupon, I still ended up spending 102.17 and waiting g over an hour for an oil change. I'm a mother of 6 children and was in need of an oil change. Now have to wait for get my windshield blades because I wasnt expecting to pay that much. I didn't fuss, but this company will never get my service again. I could have easily made an appointment at pep boys and paid less money.

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you're welcome with a friendly smile , treated with respect. value your options ,overall hospitable.

you're welcome with a friendly smile , treated with respect. value your options ,overall hospitable.

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I waited well over an hour to get into the bay. No one greeted me until After I waited an hour then they told me it would be an ...

I waited well over an hour to get into the bay. No one greeted me until After I waited an hour then they told me it would be another 40 minutes.

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Staff always perform an excellent job with all expertise

Staff always perform an excellent job with all expertise

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had to wait outside the bay for 40 minutes and was not greeted upon arrival also i pay $50.00 at sals auto repair for a oil chan ...

had to wait outside the bay for 40 minutes and was not greeted upon arrival also i pay $50.00 at sals auto repair for a oil change so i think your prices are high

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It probably had to do with the time of the day, that I went to that location, because it was very convenient!! Also, the Servi ...

It probably had to do with the time of the day, that I went to that location, because it was very convenient!! Also, the Service Representative Anthony was extremely nice, and very professional!!

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Friendly knowledgeable staff

Friendly knowledgeable staff

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Because of the knowledge of the employees

Because of the knowledge of the employees

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I really enjoyed the mechanics,they were very professional

I really enjoyed the mechanics,they were very professional

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The wait was nearly 2hrs. Once in, guy didn’t know how to check/access my filter behind the glove box to see if it needed replac ...

The wait was nearly 2hrs. Once in, guy didn’t know how to check/access my filter behind the glove box to see if it needed replacement. Price was not commutated prior to service. Was given once completed. I’ve been at this location several times thronged years and this is the 1st time I really wasn’t pleased with service.

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I really like when someone comes out to get me checked in. They check my lights and turn signals. Usually they do their checks ...

I really like when someone comes out to get me checked in. They check my lights and turn signals. Usually they do their checks when you pull into the garage but I prefer it outside. It gives me something to do, lets me know that they see me waiting and they are trying to expedite and move the line.

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Being though it was my first time I was treated like I wasn’t. Every technician there was very nice including the manager. Norma ...

Being though it was my first time I was treated like I wasn’t. Every technician there was very nice including the manager. Normally when you go to places like this and the workers can be very uptight and grumpy. Everyone was pleasant and helpful. Mike was the technician that took care of me and he was very nice and knowledgeable about things I needed to get done with my car. It was a little wait but that was expected on a Friday afternoon. I will definitely come back I felt like family lol

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Detailed attention to my car's specific needs

Detailed attention to my car's specific needs

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First time visit. Smooth process and friendly stuff.

First time visit. Smooth process and friendly stuff.

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I return to this facility to have my two vehicles serviced. I am not sure why but this time it seemed to take longer than other ...

I return to this facility to have my two vehicles serviced. I am not sure why but this time it seemed to take longer than other visits. I heard my attendant call out the filter numbers multiple times before he got them. It seemed like there was adequate staff on hand but maybe the delay was due to other reasons.

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Overall service and attentiveness was exceptional. The service was thorough and quick. Supervisor, Jevon was awesome - he, in pa ...

Overall service and attentiveness was exceptional. The service was thorough and quick. Supervisor, Jevon was awesome - he, in particular, made sure I understood my charges and what additional services were recommended for my vehicle. Amazing, customer service, amazing experience!!

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everything went smoothly

everything went smoothly

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Because I can wait in the comfort of my vehicle and it is convenient.

Because I can wait in the comfort of my vehicle and it is convenient.

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Excellent service!!!!

Excellent service!!!!

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Long wait ,lots of cars

Long wait ,lots of cars

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Highly satisfied because of the time allotted to get the service completed

Highly satisfied because of the time allotted to get the service completed

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One person checked me in and another checked me out after waiting for some time. Also I noticed that the technician checked off ...

One person checked me in and another checked me out after waiting for some time. Also I noticed that the technician checked off various things on the computer but none of which was actually evaluated. Such as lights tire pressure etc.

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Had to wait 25 minutes outside when only 2 out of 3 day doors were being used and my representative was not knowledgeable about ...

Had to wait 25 minutes outside when only 2 out of 3 day doors were being used and my representative was not knowledgeable about my car. I had to tell him which wiper blade size to put on my passenger side. Usually they test my turn signals and lights but did not do that on this visit. Overall it was satisfactory at best

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The staff was well trained, knew what to do, and did it efficiently

The staff was well trained, knew what to do, and did it efficiently

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The gentlemen that changed my oil were very professional and polite. This was my second visit and I will return for my next oil ...

The gentlemen that changed my oil were very professional and polite. This was my second visit and I will return for my next oil change.

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I got prompt and professional service. Between the friendly greeting and picking up on things that a different service center ha ...

I got prompt and professional service. Between the friendly greeting and picking up on things that a different service center had missed made me appreciate the service that much more!

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These employees are ON POINT ! answered my questions, very friendly,& polite

These employees are ON POINT ! answered my questions, very friendly,& polite

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Good people

Good people

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The employee, Jordan, was very helpful and friendly. He explained everything and we had a good conversation.

The employee, Jordan, was very helpful and friendly. He explained everything and we had a good conversation.

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The wait was normal according to the lines formed but the service was great and they were very polite.

The wait was normal according to the lines formed but the service was great and they were very polite.

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The wait was well over an hour. There was no reason for such an excessive delay and the attendants let another car in front in ...

The wait was well over an hour. There was no reason for such an excessive delay and the attendants let another car in front in our line. Someone should have informed those waiting just how long the anticipated wait would be. If I had been told, I would have come back another time or driven to the Middletown or PA Valvoline.

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Price,convieniece

Price,convieniece

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The only issue was that i wanted a tire rotation but they line was too long for them to get me on the line with the car lift

The only issue was that i wanted a tire rotation but they line was too long for them to get me on the line with the car lift

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This was an amazing experience. Everyone was very friendly and helpful. I had never been there before but they walked me through ...

This was an amazing experience. Everyone was very friendly and helpful. I had never been there before but they walked me through the process and made me feel comfortable. I have already told all my friends and family to get their car serviced at Valvoline!!

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2nd time going there and quick, easy, and great staff getting me in and out. Didn't push anything on me.

2nd time going there and quick, easy, and great staff getting me in and out. Didn't push anything on me.

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The wait was too long and once I got into the service area, there was only one person available to service all 3 bays.

The wait was too long and once I got into the service area, there was only one person available to service all 3 bays.

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I was greeted once inside, I was told everything that they were going to do.

I was greeted once inside, I was told everything that they were going to do.

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Quick and simple

Quick and simple

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The stafff was very friendly and the store manager came over and talked about cars and how much he liked my car. It made me fee ...

The stafff was very friendly and the store manager came over and talked about cars and how much he liked my car. It made me feel so much better about waiting

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The staff was very informative and extremly polite.

The staff was very informative and extremly polite.

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Definitely want to give a shout out to your staff, they are amazing.

Definitely want to give a shout out to your staff, they are amazing.

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Very courteous and knowledgeable

Very courteous and knowledgeable

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Very friendly staff at this location. kindness is a major plus in my book. Swift job done correctly. I’m glad I have a reliable ...

Very friendly staff at this location. kindness is a major plus in my book. Swift job done correctly. I’m glad I have a reliable place to get my oil changed.

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Quick service and very helpful and don’t have to leave car

Quick service and very helpful and don’t have to leave car

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Attendant very courteous took their time to explain everything

Attendant very courteous took their time to explain everything

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Great service team, clear explanations, instructions and other communication. Very courteous. Given the three services I had don ...

Great service team, clear explanations, instructions and other communication. Very courteous. Given the three services I had done (oil change, transmission flush, tire rotation), I was pleased with the time it took.

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Had to wait Price on air filter a bit high

Had to wait Price on air filter a bit high

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Love the idea that you can get your oil changed in a drive through arena. Just had to remind a person to check my air pressure ...

Love the idea that you can get your oil changed in a drive through arena. Just had to remind a person to check my air pressure - was told he had when he had not. Otherwise great experience.

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1 tires not checkedtech informed me I was getting a new style oil filter and I asked what was different he didn't know.

1 tires not checkedtech informed me I was getting a new style oil filter and I asked what was different he didn't know.

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When I called in the man was very nice and helpful and emailed me a coupon right away. I went over and the lady was very nice an ...

When I called in the man was very nice and helpful and emailed me a coupon right away. I went over and the lady was very nice and knowledgeable.

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They were quick, and the staff seem to really like each other.

They were quick, and the staff seem to really like each other.

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Everyone was very well mannered, educated, professional, and welcoming. I did not feel pressured to buy any additional services ...

Everyone was very well mannered, educated, professional, and welcoming. I did not feel pressured to buy any additional services and I was walked through the entire process from start to finish as they were performing the service of my oil change.

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The wait

The wait

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I have been coming to Vavoline for years for both of my vehicles. I trust them and they treat me well.

I have been coming to Vavoline for years for both of my vehicles. I trust them and they treat me well.

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I was seen within two minutes of arrival. The staff member who serviced my car was quick and efficient.

I was seen within two minutes of arrival. The staff member who serviced my car was quick and efficient.

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My last visit, about 3 weeks ago was very disappointing. I left without getting my oil changed. I did return this week, to give ...

My last visit, about 3 weeks ago was very disappointing. I left without getting my oil changed. I did return this week, to give the location another chance, and did receive the customer service I had come to expect. However, 3 weeks ago, I GOT OUT OF LINE AND LEFT, because we were not greeted outside. As the line built up, the apparent manager was casually talking to someone in one of the bays. After being there over 25 minutes I maneuvered my way out of line to leave. That finally got his attention, and I told him that no one was directing the vehicles, or coming out to check lights etc or communicate status. He didn't apologize, and only said he would get me right in..... I told him that it was too late for that, and maybe he should talk to the other cars that remained in line. On a related note, it appears that since you've increased the number of services that you provide, and especially the fleet service, the waiting times have increased. If you're unlucky enough to get behind one of these vehicles, you can sit there and watch people coming after you getting through their bays faster. It requires a proactive awareness on the part of staff to coordinate & keep everyone happy.

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Good experience

Good experience

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Friendly people.. great service will be back

Friendly people.. great service will be back

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Everything was how you’d expect it to be

Everything was how you’d expect it to be

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I know that valvoline is Putting all oil, coolant & all the necessities my car need unlike jiffy lube, which blew my engine on n ...

I know that valvoline is Putting all oil, coolant & all the necessities my car need unlike jiffy lube, which blew my engine on new car. They've taken responsibility but I've met people who say otherwise

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Great service from all of the techs on site.

Great service from all of the techs on site.

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Loved the customer service skills

Loved the customer service skills

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The gentleman who assisted me was very knowledgeable and professional.

The gentleman who assisted me was very knowledgeable and professional.

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Very convenient. Bit a little pricer than I'm used to

Very convenient. Bit a little pricer than I'm used to

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Upon leaving, I did not receive a receipt of payment, or a reminder decal for my next appointment.

Upon leaving, I did not receive a receipt of payment, or a reminder decal for my next appointment.

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I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet a ...

I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet all my service needs.Great Job to the New Castle, DE Team.

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the technician servicing my car showed me what was goin on the entire time.

the technician servicing my car showed me what was goin on the entire time.

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Very friendly staff and gave me advice about future car problems

Very friendly staff and gave me advice about future car problems

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I answered the question wrong I was waiting in line for more than 15 mins. When I pulled in the customer that took so long I was ...

I answered the question wrong I was waiting in line for more than 15 mins. When I pulled in the customer that took so long I was told they had some issues w their car and staff was explaining to them. I still love Valvoline though

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Courteous and professional Servc from entire staff and quick Servc

Courteous and professional Servc from entire staff and quick Servc

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Pulled right in to the bay.

Pulled right in to the bay.

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The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this ...

The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this location once before and left because the line hadn't moved for over half an hour. I came a different time and the wait was about the same but I waited it out anyway. I'm not sure why things moved so slowly.

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They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.

They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.

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I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I ...

I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I almost find it amusing that a checklist is gone through of all these services are completed but are these services really being checked.

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Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff ...

Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff. I remarked to my daughter that the training program must be very good.

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I'm good :-} I'm never highly satisfied. :-)

I'm good :-} I'm never highly satisfied. :-)

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Friendly staff

Friendly staff

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Very long wait.

Very long wait.

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The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the serv ...

The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the service

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Very professional and quick

Very professional and quick

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Very friendly service ProfessionalismQuality & price

Very friendly service ProfessionalismQuality & price

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Always friendly, knowledgeable and fast service.

Always friendly, knowledgeable and fast service.

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Very efficient

Very efficient

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Very nice staff and coloring books for the kids 😄

Very nice staff and coloring books for the kids 😄

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Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I ...

Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I had to do over.

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The employees are always very courteous & friendly.

The employees are always very courteous & friendly.

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I receive great customer service from the staff and everyone was friendly ....

I receive great customer service from the staff and everyone was friendly ....

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Quick and easy service.

Quick and easy service.

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Great overall service

Great overall service

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I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that ...

I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that were installed. My total bill for an oil change and the cabin filters was $81. I do not believe that is a reasonable charge for the service received.

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Professional, Friendly, Efficient, Knowledgeable

Professional, Friendly, Efficient, Knowledgeable

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They show me how dirty my air filter was and explain about my radiator.They were very professional

They show me how dirty my air filter was and explain about my radiator.They were very professional

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I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me b ...

I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me because I asked them to and they helped tell me what my problem might be and what to look out for. I was only not happy have to wait 45 minutes outside and them not letting that line know that the vehicle being serviced was getting more than an oil change many people who came way after me ended up leaving way before me.

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The prices were high

The prices were high

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I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time a ...

I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time as I had a baby in the vehicle they were awesome they got me in and out of there did a great job their personalities were great very outgoing I had a good time

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On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though t ...

On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though they were working in very uncomfortable conditions. They completed the work promptly and addressed any questions i had with a sincere tone.

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Quick, convenient, and the employees were very friendly!

Quick, convenient, and the employees were very friendly!

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I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and effi ...

I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and efficiently.

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I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used convent ...

I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used conventional we agreed I could come back for the service needed.

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i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even w ...

i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even with the coupon the price of an oil change is an significant savings compared to other places i have gone. to me an oil change is a commodity item.

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Great service and the staff was friendly and knowledgeable.

Great service and the staff was friendly and knowledgeable.

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Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.

Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.

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Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their t ...

Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their time very well.

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Prompt and courteous service

Prompt and courteous service

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1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because ...

1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because nobody asked me if I had! I didn’t say anything because coupon may not be available at this location I don’t know! Nobody asked me though!3. Engine air filter price was quoted $21.99 charged 26.99

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The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.

The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.

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Longer than average wait time.High technician turnover.Overall, satisfied with my visit.

Longer than average wait time.High technician turnover.Overall, satisfied with my visit.

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Convenient and no appointments us price

Convenient and no appointments us price

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Service was prompt, didn't wait too long even with two cars ahead of me.

Service was prompt, didn't wait too long even with two cars ahead of me.

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The men who serviced my vehicle were very friendly knowledgeable and professional

The men who serviced my vehicle were very friendly knowledgeable and professional

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I was satisfied.

I was satisfied.

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Pleasure and knowledgeable tech

Pleasure and knowledgeable tech

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Because I've been coming here for awhile now. Always have good experiences

Because I've been coming here for awhile now. Always have good experiences

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The lady was very respectful. She gave me some pointers on how to maintain my car

The lady was very respectful. She gave me some pointers on how to maintain my car

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The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Onl ...

The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Only reason i don’t make an appt at the dealer is cause they take to long but these prices will make me think again!

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They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 ...

They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 minutes..It was expensive but the service was great..

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This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure s ...

This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure sales, super friendly attendants and all done at a great value. Being able to stay comfortable in my car during the service was awesome! I never liked having to sit in a customer waiting area on those typical uncomfortable chairs. I cannot say enough good things about this visit.

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The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done wi ...

The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done with my car maintenance with no pressure to purchase.

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No reason.

No reason.

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It’s always a pleasure visiting, it’s easy, quick , and everyone seems to be very responsive as well as respectful to my needs o ...

It’s always a pleasure visiting, it’s easy, quick , and everyone seems to be very responsive as well as respectful to my needs or and questions that i May have for them .

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Service person was excellent.

Service person was excellent.

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Convenient

Convenient

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I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less t ...

I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less than an hour, if I'm remembering correctly but service was still good. The only downfall is that my car doesn't have AC and I was sitting in the car the whole time. But overall I was satisfied with my service.

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Knowledgeable and friendly staff

Knowledgeable and friendly staff

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no pressure, friendly associates who take time to answer questions and make suggestions. They are knowledgable giving me a sens ...

no pressure, friendly associates who take time to answer questions and make suggestions. They are knowledgable giving me a sense of trust in their work.

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the service was basic, and nothing remarkable.

the service was basic, and nothing remarkable.

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Everyone was nice

Everyone was nice

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It’s a convenient way to get an oil change. Fast and affordable. Friendly staff

It’s a convenient way to get an oil change. Fast and affordable. Friendly staff

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The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I d ...

The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I did not feel rushed while being serviced. Very customer service oriented.

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Even with the line waiting it didn't take that long until it was my turn. Really liked that they suggested what I needed but did ...

Even with the line waiting it didn't take that long until it was my turn. Really liked that they suggested what I needed but didn't shove it down my throat or pressure me. Everything was explained to me clearly and I was in and out!

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When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. :)

When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. :)

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The staff was extremely friendly and competent.

The staff was extremely friendly and competent.

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Techs were very friendly and helpful.

Techs were very friendly and helpful.

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Service was good. As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it cou ...

Service was good. As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it could be a long wait based on where I was in line.

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Quick and friendly service

Quick and friendly service

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Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife' ...

Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife's car. So all is good.

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i CAME IN THE DAY BEFORE AND THE TECHNICIAN EXPLAINED THE PROCESS TO ME, AS I'VE NEVER BEEN HERE BEFORE. SHE TOLD ME THAT EACH C ...

i CAME IN THE DAY BEFORE AND THE TECHNICIAN EXPLAINED THE PROCESS TO ME, AS I'VE NEVER BEEN HERE BEFORE. SHE TOLD ME THAT EACH CAR TOOK APPROX 15 MINUTES EACH, THERE WERE 2 CARS AHEAD OF ME SO I WAITED APPROX 30 MINUTES. AS I WAS GETTING MY BILL, THE TECH TOLD ME I WOULD BE GETTING A MILITARY DISCOUNT. I DIDN'T EXPECT THAT BUT WAS VERY PLEASED!

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Good service.Jiffy lube sucks

Good service.Jiffy lube sucks

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I was highly satisfied with the service— staff is very courteous and professional

I was highly satisfied with the service— staff is very courteous and professional

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Because the wait time was long even though it wasn't their fault.

Because the wait time was long even though it wasn't their fault.

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Pull up pull in and get your business done I like that

Pull up pull in and get your business done I like that

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There is aways room for change

There is aways room for change

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I have two vehicles Every time I come it’s different faces ..

I have two vehicles Every time I come it’s different faces ..

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Valvoline is quick with their service! They never try to sell services you may not need but they do recommend services that the ...

Valvoline is quick with their service! They never try to sell services you may not need but they do recommend services that the dealer may recommend!

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The staff kinda act like he didn’t want any bother when I said I wasn’t paying $99 for the high oil and i will take my car to t ...

The staff kinda act like he didn’t want any bother when I said I wasn’t paying $99 for the high oil and i will take my car to the dealership

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First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well. T ...

First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well. The staff was very knowledgeable and willing to teach each other and myself some of the things I did not know with my car. Extremely satisfied customer.

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I was very impressed with the level of expertise and courtesy demonstrated by the technicians.

I was very impressed with the level of expertise and courtesy demonstrated by the technicians.

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Knowledgeable staff. Quick service.

Knowledgeable staff. Quick service.

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Always a pleasure dealing with this establishment

Always a pleasure dealing with this establishment

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BECAUSE THE MIDDLE BAY OUT OF 3 HAD A HOLD UP FOR SOME REASON AND 2 PEOPLE THAT CAME AFTER ME IN EACH OF THE OTHER LANES WENT IN ...

BECAUSE THE MIDDLE BAY OUT OF 3 HAD A HOLD UP FOR SOME REASON AND 2 PEOPLE THAT CAME AFTER ME IN EACH OF THE OTHER LANES WENT IN AND OUT BEFORE I GOT MY TURN. IN THE PAST THEY WOULD COME OUT AND MOVE YOU OVER IF THERE WAS A ISSUE WITH SOMEONE IN THE BAY YOU WERE IN LINE FOR.

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It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a cu ...

It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a customer who needed tire service. All and all everything when well.

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No pressure. Professional service.

No pressure. Professional service.

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They were very nice fun and very greetful

They were very nice fun and very greetful

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Convenience

Convenience

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Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly.

Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly.

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It was very hot outside that day and it was crowded.

It was very hot outside that day and it was crowded.

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The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appre ...

The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appreciate. The issue comes when there is at least a 2 car back up and a vehicle is visually inspected prior to entering the bay. Every is told "you'll be in shortly". "Shortly" can mean 15 minutes or it can mean 40 minutes. If each vehicle takes 15 to 20 minutes for an oil change, it can be easily estimated how long it will take to wait in line. I think that would be very helpful to your customers.

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Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one ...

Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one line that the three bays pulled from. Based on what line I guessed at, 2 cars that arrived after I did got service before I did. Overall wait time about 40 minutes....

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The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. ...

The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. They are very thorough and profrssional.

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They were professional and expedient.

They were professional and expedient.

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quickness, advance notice as to work to be done and cost and general check of the car.

quickness, advance notice as to work to be done and cost and general check of the car.

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Prompt service customer information already in system, friendly staff.

Prompt service customer information already in system, friendly staff.

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Price was extremely HIGH! Everything else was top notch.

Price was extremely HIGH! Everything else was top notch.

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The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much hig ...

The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much higher with no tire rotation. I will no longer give away my money for less .Employees were outstanding

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THE WAIT IS A LITTLE LONG

THE WAIT IS A LITTLE LONG

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The Manager and crew there is GREAT!!!!

The Manager and crew there is GREAT!!!!

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First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful.

First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful.

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Consistency, and convenience

Consistency, and convenience

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I wasn't treated like a woman who has no clue. I hate that. The guys were all great.

I wasn't treated like a woman who has no clue. I hate that. The guys were all great.

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I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.

I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.

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I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I ...

I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I leave.

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The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and ...

The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and the dipstick after the oil change to show the new oil as well as the full line

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They didn’t check my tire pressure nor my other fluids wipers

They didn’t check my tire pressure nor my other fluids wipers