Hunter's Creek

Great experience

Great experience

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The job is done really quick and the guys are kind and professionals

The job is done really quick and the guys are kind and professionals

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The staff were extremely friendly and this was the quickest experience I’ve had anywhere . I will be back.

The staff were extremely friendly and this was the quickest experience I’ve had anywhere . I will be back.

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Everyone was friendly. The service was fast. They took care of me and vehicle. As a single mom, it’s hard sometimes to know all ...

Everyone was friendly. The service was fast. They took care of me and vehicle. As a single mom, it’s hard sometimes to know all the ins and outs of what’s going on with your vehicle so I was very grateful that they took care of not only my oil change and all of the other services like checking my lights, water, etc, but also that they told me that I should get my brakes checked out. Everyone was so courteous and genuinely interested in taking care of my needs.

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The staff was verycourteous and seemed like they were a good team also.

The staff was verycourteous and seemed like they were a good team also.

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The employees were very friendly, explained things clearly, and did everything that was asked in a relatively quick amount of ti ...

The employees were very friendly, explained things clearly, and did everything that was asked in a relatively quick amount of time. I appreciated the friendliness and kindness of the workers.

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Everyone was great.

Everyone was great.

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team member were very approchable, very open to talk and explain. amazing customer service.

team member were very approchable, very open to talk and explain. amazing customer service.

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Not only did they do the work I asked for they also installed new air filter and wipers I had purchased at auto parts store

Not only did they do the work I asked for they also installed new air filter and wipers I had purchased at auto parts store

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I been dealing with Valvoline for years and I like the service I get from them and the people are so nice thank you Valvoline fo ...

I been dealing with Valvoline for years and I like the service I get from them and the people are so nice thank you Valvoline for a good service

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They are quick and efficient and pleasant and friendly and willing to explain services provided

They are quick and efficient and pleasant and friendly and willing to explain services provided

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The computer system went out and everything was done manually

The computer system went out and everything was done manually

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All of the techs were very friendly .. smiling a lot.. making conversation to pass the visit pleasantly..working as a team to se ...

All of the techs were very friendly .. smiling a lot.. making conversation to pass the visit pleasantly..working as a team to serve 3 bays at a time .. no pressure.. just a very nice visit.. the shop was also very clean.. nice team of gentlemen!! Used my coupons and was able to get a new air filter also.. Great shop.. Kuddos guys!!

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This store the people greed you with excellence

This store the people greed you with excellence

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I was serviced right away and everyone was professional and helpful. They even helped remove the “need oil change” warning on m ...

I was serviced right away and everyone was professional and helpful. They even helped remove the “need oil change” warning on my dash.

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Expected service delivered.

Expected service delivered.

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I give a highly satisfied rating for the specific tech that rang up my bill and installed my windshield wipers. The overall expe ...

I give a highly satisfied rating for the specific tech that rang up my bill and installed my windshield wipers. The overall experience didn't get a highly satisfied because the wait was over an hour. I had to pick my kids up and I was late. I was supposed to stop and get them dinner and something to drink, but I couldn't because it took so long. I know the car in the second bay had issues and they had to redo the oil change. However, a woman that came in after me left before me. I know I got windshield wipers installed and my tires are done, but I should have been out before her. I will come back, but I'm really hoping it won't take this long next time. I am a repeat customer and I bring all my cars there for their oil change. I have 3 kids, 1 is driving now, and I will have 2 more driving soon. All of their cars, mine, and my husband's cars will need service. The tech that had short black hair was very good. He went over some things the car will need, printed it out with prices, and I didn't feel pressured. I will return to have the services he recommended. I just didn't have time then.

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91.00 for an oil change for synthetic seems high even with a coupon.Was higher then my dealership.Was in a pinch needed my oil c ...

91.00 for an oil change for synthetic seems high even with a coupon.Was higher then my dealership.Was in a pinch needed my oil changed.I would return.

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Fast very friendly crew

Fast very friendly crew

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The team was exceptional. The young lady who worked with me was very professional and a great representative of your brand!!

The team was exceptional. The young lady who worked with me was very professional and a great representative of your brand!!

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Great customer service and she was very knowledgeable about the products offered.

Great customer service and she was very knowledgeable about the products offered.

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The employees were great! Very nice, very efficient. Really enjoyed my experience...

The employees were great! Very nice, very efficient. Really enjoyed my experience...

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great staff

great staff

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Nice staff. Quick service.

Nice staff. Quick service.

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I had always "heard" things on the street, how these places were high pressure clip joints and expensive. But, being new to th ...

I had always "heard" things on the street, how these places were high pressure clip joints and expensive. But, being new to this area from the Boston area and being loyal to Sullivan Tire I can honestly say I will NOT hesitate to use your facilities again. *****

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It was new for me, they made me comfortable and I was extremely satisfied with the convenience of it all

It was new for me, they made me comfortable and I was extremely satisfied with the convenience of it all

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The team was amazingly quick and getting me in & out was very professional with details on everything that was done to my car.

The team was amazingly quick and getting me in & out was very professional with details on everything that was done to my car.

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Great customer service, great people skills, very fast, and very kind!!!!

Great customer service, great people skills, very fast, and very kind!!!!

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Excellent service! Ruben is top notch, as are all the rest of the staff. I trust them with all our vehicle care.

Excellent service! Ruben is top notch, as are all the rest of the staff. I trust them with all our vehicle care.

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Good customer service and speedy

Good customer service and speedy

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The new guy was nice and professional.

The new guy was nice and professional.

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I made the mistake of going on a Holiday and felt rushed.

I made the mistake of going on a Holiday and felt rushed.

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Very nice

Very nice

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This is was the best Valvoline I’ve been to. Hands down!!!!!

This is was the best Valvoline I’ve been to. Hands down!!!!!

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Dominic was very friendly and helpful. Overall the services done to my vehicle were super quick, which I appreciated.

Dominic was very friendly and helpful. Overall the services done to my vehicle were super quick, which I appreciated.

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Good visit, got my air. Filter changed at the same exact time however they didn’t tighten the bolt tight enough which caused rat ...

Good visit, got my air. Filter changed at the same exact time however they didn’t tighten the bolt tight enough which caused rattling so once I got home I had to tightknit myself other than that they did well

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The technicians were extremely friendly and courteous. They seemed to have great comradery with each other and having fun while ...

The technicians were extremely friendly and courteous. They seemed to have great comradery with each other and having fun while being very professional. They helped each other out and showed no hesitation when one of them ask for assistance. They continually communicated with me during my visit and included me in some of the fun they were having while at the same time educating me on my vehicle maintenance. Great respect for the work they do and appreciate their work ethic and efficiency. Kudos to a great group young individuals who get it!

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Noah was very detailed in his explanation of everything.

Noah was very detailed in his explanation of everything.

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Jimmy and his crew were on top of taking care of my needs. It was very comfortable and there were no high pressure sales, just o ...

Jimmy and his crew were on top of taking care of my needs. It was very comfortable and there were no high pressure sales, just offers.

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Step by step advised on what was being done. Friendly, efficient service.

Step by step advised on what was being done. Friendly, efficient service.

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It’s a quick service and friendly respected

It’s a quick service and friendly respected

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Happy with the service

Happy with the service

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Friendly staff and quick service. No problems with Groupon voucher. Seamless process

Friendly staff and quick service. No problems with Groupon voucher. Seamless process

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No hassle , fairly priced, knowledgeable mechanics.....

No hassle , fairly priced, knowledgeable mechanics.....

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Great staff, made feel comfortable with the service I received.

Great staff, made feel comfortable with the service I received.

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The staff experienced a dilemma with my oil pan plug and they were quick to notify me and not pressure me at all to buy a replac ...

The staff experienced a dilemma with my oil pan plug and they were quick to notify me and not pressure me at all to buy a replacement right then and there and helped resolve the problem with a temporary fix. Thank you!

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Great customer service

Great customer service

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La antecion muy excellent Jimmy is best very good costumer services an I'm very the work the doing to my car

La antecion muy excellent Jimmy is best very good costumer services an I'm very the work the doing to my car

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Honesty

Honesty

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Superior customer service.

Superior customer service.

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Jimmy explained every5ing and also showed me the old parts, then the new before he replaced them so I could see what old looked ...

Jimmy explained every5ing and also showed me the old parts, then the new before he replaced them so I could see what old looked like compared to new.

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There is literally no reason a simple oil change should cost 70$ before a 15$ off coupon. They didnt check filters or other flui ...

There is literally no reason a simple oil change should cost 70$ before a 15$ off coupon. They didnt check filters or other fluids just my oil and tire pressure was done.

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200% satisfied

200% satisfied

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Efficient, courteous.

Efficient, courteous.

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Good and fast service.

Good and fast service.

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I've been to this location many times and always have quick and friendly service.

I've been to this location many times and always have quick and friendly service.

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I want told about the acid in my battery.

I want told about the acid in my battery.

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This is my second visit with my new vehicle a 2017 expedition. The first time they spill oil all over and it leaked on my drivew ...

This is my second visit with my new vehicle a 2017 expedition. The first time they spill oil all over and it leaked on my driveway. I had to bring the vehicle back for the manager to recheck to make sure everything was fine. He attempted to clean up the spill. This time I just noticed that the under panel was not put back on properly. Now I’ll have to go back today for them to correct the situation. They seem to have an issue losing screws. The first time they dropped a screw inside. This time they never put the screws back on.

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Always good at this location

Always good at this location

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Simple. I arrived on Sunday at 8:45AM and could see they were preparing to open at 9AM. They opened the door an by 8:50AM I was ...

Simple. I arrived on Sunday at 8:45AM and could see they were preparing to open at 9AM. They opened the door an by 8:50AM I was waived inside to begin my oil change. Very nice to start me early as I run a busy schedule and appreciated it.

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In and out very quickly and staff was very courteous and friendly

In and out very quickly and staff was very courteous and friendly

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Very friendly and they make me feel like a friend or family and not like customer

Very friendly and they make me feel like a friend or family and not like customer

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They always give service

They always give service

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The staff is always very kind there. I have another Valvoline closer to my house but I drive out of my way to go to this one bec ...

The staff is always very kind there. I have another Valvoline closer to my house but I drive out of my way to go to this one because of all the good experience I’ve had there.

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My issue was resolved quickly and correctly.

My issue was resolved quickly and correctly.

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Fast, efficient, no BS. Just nice guys who take care of you and seem like they sincerely want to help.

Fast, efficient, no BS. Just nice guys who take care of you and seem like they sincerely want to help.

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I view highly satisfied to be above and beyond. Those who served me did a very good job. I just have a very high bar for highl ...

I view highly satisfied to be above and beyond. Those who served me did a very good job. I just have a very high bar for highly Satisfied.

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efficiency, knowledge, courtesy of staff

efficiency, knowledge, courtesy of staff

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Need to price it a little lower

Need to price it a little lower

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Good Service - Informed about what is needed and what services already performed.

Good Service - Informed about what is needed and what services already performed.

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Your stuff are very good in comunicación to explain what I needed what they recommended to has my car in good condition

Your stuff are very good in comunicación to explain what I needed what they recommended to has my car in good condition

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The prices for certain things are a little to high. Such as filter. $29. I remember getting filters change during oil changes i ...

The prices for certain things are a little to high. Such as filter. $29. I remember getting filters change during oil changes innpast at other service center. No coupons for filters. Wasn't able to change it.

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I have been coming to this Valvoline for a couple years now because of the service. Under the new management at this location, m ...

I have been coming to this Valvoline for a couple years now because of the service. Under the new management at this location, my experience was so much better. The staff was professional and very knowledgeable. They also made the wait time that I had very enjoyable. I didn’t not feel pressured by any of the staff to buy anything that I didn’t want to. I will be returning to this Valvoline for years to come because of the staff and the work that they do.

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its just an oil change. not a life choice. :) they did everything I needed them to do successfully. :)

its just an oil change. not a life choice. :) they did everything I needed them to do successfully. :)

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Great from start to finish. Once I get in the asked what I needed. The made sure to tell me the good and bad about my filter. Oi ...

Great from start to finish. Once I get in the asked what I needed. The made sure to tell me the good and bad about my filter. Oil change was quick. I applied my coupon. Everything went great. Excellent team.

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I drive about 115,000 a year in my car. I go to this location often. I know it was a holiday weekend - but the wait at all int ...

I drive about 115,000 a year in my car. I go to this location often. I know it was a holiday weekend - but the wait at all intervals was beyond tolerable.

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Good Day,I have been patronizing this particular store for many years. I have noticed that Valvoline as a company cannot retain ...

Good Day,I have been patronizing this particular store for many years. I have noticed that Valvoline as a company cannot retain employees / tenure. Everytime I pull in is a different employee.What is the root cause for the non retention ? It does make a huge difference if your store is located in a defined community. I would enjoy seeing your employee opinion feedback or exit interviews . Wish you all the best and I had a wonderful experience.Thank you.

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They were friendly and knowledgeable. They were also quick and to the point.

They were friendly and knowledgeable. They were also quick and to the point.

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I was unfamiliar with the process, and Jimmy walked me through each step of the way, making things easy to understand. I had al ...

I was unfamiliar with the process, and Jimmy walked me through each step of the way, making things easy to understand. I had always used another chain-type car service place, and that involved leaving my car there for the whole day so they could work on it when they could get to it. You are now my go-to when I need car service!

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I was highly satisfied as a result of the timing of the service. I was in and out in no time. I pulled in and was waited on imme ...

I was highly satisfied as a result of the timing of the service. I was in and out in no time. I pulled in and was waited on immediately. I never left my car.

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Cat was very knowledgeable & service oriented; along with the rest of the technicians.

Cat was very knowledgeable & service oriented; along with the rest of the technicians.

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The staff was super friendly and all smiles and it made me feel super comfortable! One of the guys, I think he was the one in ch ...

The staff was super friendly and all smiles and it made me feel super comfortable! One of the guys, I think he was the one in charge just gave amazing vibes and he was making jokes and everyone there just seems like they really enjoy what they do! It was awesome!

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Good, quick, & efficient service.

Good, quick, & efficient service.

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The staff was excellent, very professional and friendly. Great job guys!

The staff was excellent, very professional and friendly. Great job guys!

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Not at this time.

Not at this time.

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I drove away saying this is a great business model.

I drove away saying this is a great business model.

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Just overall experience and the techs handling was very satisfying....

Just overall experience and the techs handling was very satisfying....

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Very good service. The two employees I dealt with were cheerful and friendly and did not try to sell me anything in addition to ...

Very good service. The two employees I dealt with were cheerful and friendly and did not try to sell me anything in addition to the oil change. I dread oil changes because of the often (usual) attempts to provide some other service. These two employees did not do so and I was very pleased with that.

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extremely helpful. the employees are nice and hard working

extremely helpful. the employees are nice and hard working

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While one of the techs was putting my cabin air filter back into the glove box, he accidental moved the front seat back and crus ...

While one of the techs was putting my cabin air filter back into the glove box, he accidental moved the front seat back and crushed my 1 year old daughter's feet between the seat and her car seat.

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They were focus on what needed to be done I did not had to wait that long

They were focus on what needed to be done I did not had to wait that long

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It was a little expensive

It was a little expensive

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Very friendly and efficient staff members.

Very friendly and efficient staff members.

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Technitian working on my car was in training.Although he followed the steps to complete the oil change he was a person with no e ...

Technitian working on my car was in training.Although he followed the steps to complete the oil change he was a person with no experience with cars.For example.... he checked the current oil level as he was emtying it.A more experienced technitian told him its too late to check once you start emptying...Im not a mechanic, but thats kind of common sense.

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Very satisfied.

Very satisfied.

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enjoyed the interaction with the employees.

enjoyed the interaction with the employees.

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your employees are excellent

your employees are excellent

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i was charged for a full synthetic oil changed and used the coupon that you sent me. fair enough but when i read my invoice at h ...

i was charged for a full synthetic oil changed and used the coupon that you sent me. fair enough but when i read my invoice at home i was charged for extra oil. my mustang takes 6 quarts my bill says that 6 quarts were included in the price. but i was charged $9.99 for extra oil. no explanation. even with the coupon your price is higher than others but i use you for convenience i will no longer do so.

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It's not a big deal... The guy who was helping me took a phone call (not personal) and walked away. They other guys come by and ...

It's not a big deal... The guy who was helping me took a phone call (not personal) and walked away. They other guys come by and offered what he previously offered. I had to say "no" twice. A little awkward but no big deal.

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Friendly and fast service

Friendly and fast service

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staff was very friendly, but Walmart Oil changes are still less expensive without any coupons

staff was very friendly, but Walmart Oil changes are still less expensive without any coupons

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Every body did a good job in taking care of my needs and keep me informed as to what was going on

Every body did a good job in taking care of my needs and keep me informed as to what was going on

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Conventional oil change too expensive.i paid 52 dollars when done and that is just too much. The upsell was not appreciated. Sta ...

Conventional oil change too expensive.i paid 52 dollars when done and that is just too much. The upsell was not appreciated. Staff did not ask if i wanted air filters replaced they just took out the old ones and had new ones brought over. i had to tell them not to replace. Staff was friendly enough but overall i wouldnt recomend because of the price and upsell techniques.

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Fast service w/o getting out of the cae, great customer service

Fast service w/o getting out of the cae, great customer service

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Asked if I had ever had A/C filter replaced and checked it for me. It was in bad shape. 1st I have had anyone ask about that fil ...

Asked if I had ever had A/C filter replaced and checked it for me. It was in bad shape. 1st I have had anyone ask about that filter

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I like getting the oil change and staying in the vehicle

I like getting the oil change and staying in the vehicle

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Low your price

Low your price

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Good service, friendly people, fast.

Good service, friendly people, fast.

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The mechanics were knowledgeable, friendly and efficient. I was in and out and had everything I needed complete.

The mechanics were knowledgeable, friendly and efficient. I was in and out and had everything I needed complete.

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The store manager "Jimmy" is wonderful to deal with. Please have him stay permanently at the Hunters Creek location, instead of ...

The store manager "Jimmy" is wonderful to deal with. Please have him stay permanently at the Hunters Creek location, instead of moving him all over the place!

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saw coupons for other competitors at lower cost

saw coupons for other competitors at lower cost

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An oil change should not be upwards of $70.00. I can go to the car dealership and get an oil change, tire rotation, 4 point insp ...

An oil change should not be upwards of $70.00. I can go to the car dealership and get an oil change, tire rotation, 4 point inspection and a car wash for $35. The only difference is time. I waited 15 minutes for an oil change and the car dearlership takes an hours.

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Nice folks and quick service

Nice folks and quick service

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I was greeted super respectfully and professionally. The gentleman explained the different options I had and I was able Tom unde ...

I was greeted super respectfully and professionally. The gentleman explained the different options I had and I was able Tom understand the type of service I was going to receive.

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Customer service was A+. Courtesy 10 out of 10

Customer service was A+. Courtesy 10 out of 10

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Quick and staff polite

Quick and staff polite

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Staff was friendly and job was done quickly.

Staff was friendly and job was done quickly.

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Knowledgeable, professional service

Knowledgeable, professional service

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everyone was very accommodating and the service was fast and good

everyone was very accommodating and the service was fast and good

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Job well done !!!

Job well done !!!

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Quick and professional service.

Quick and professional service.

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Price was to high did not have coupon and I could not pull it up on my phone so they did not honor discount

Price was to high did not have coupon and I could not pull it up on my phone so they did not honor discount

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The employees were very professional and had a good knowledge of cars

The employees were very professional and had a good knowledge of cars

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Nate and the other crew are always very professional, courteous, and quick.

Nate and the other crew are always very professional, courteous, and quick.

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Way too expensive I can get a 20$ oil change so many other places Originally came for the Groupon but then it didn’t work Felt s ...

Way too expensive I can get a 20$ oil change so many other places Originally came for the Groupon but then it didn’t work Felt stuck otherwise would have gone to Walmart

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Technician Nathaniel always informative and friendly attitude

Technician Nathaniel always informative and friendly attitude

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Great service my all.

Great service my all.

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Nathaniel and Gabe (I think) were the only 2 working and there was a steady flow of customers. Even though it was busy, they wer ...

Nathaniel and Gabe (I think) were the only 2 working and there was a steady flow of customers. Even though it was busy, they were friendly, attentive and thorough. I’ve been coming to this location for many years and they have always taken could care of me. I am on my 2nd car with them and my husband is as well. We love our Valvoline location!!

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Service and customer service was incredible

Service and customer service was incredible

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Everything was done in a very timely manner and everyone there answered all my questions very professionally.

Everything was done in a very timely manner and everyone there answered all my questions very professionally.

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Everything was great

Everything was great

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The customer service and advice of the manager Nate.

The customer service and advice of the manager Nate.

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The service at this location is outstanding. The employees are wonderful. Not once did I feel like I was being treated as if I d ...

The service at this location is outstanding. The employees are wonderful. Not once did I feel like I was being treated as if I didn't know anything and for things I didn't know the staff was extremely polite in explaining them to me. I didn't feel pressured to add anything on, and as a result I willingly added things to my service. This location has been outstanding every time I've been there.

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The guy who helped me out was friendly and helpful. Excellent customer service

The guy who helped me out was friendly and helpful. Excellent customer service

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Met expectations.

Met expectations.

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I like the prompt service and friendly demeanor of staff. Only issue is the constant sales pitch for additives and other upsell ...

I like the prompt service and friendly demeanor of staff. Only issue is the constant sales pitch for additives and other upsells that I don't need. Maybe have the attendant review the customer care record and see if they have purchased add-ons in the past? I get tired of having to constantly decline services. Another idea is to offer service checks that may show a need for additional products. In over 10-years of visiting your centers, no attendant has ever offered to test my battery or AC coolant during an oil change. Those are large upsells that I would purchase if a test showed they are needed. I will NEVER purchase a fuel additive.

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70.00 dollars for an oil change is a bit steep when last time I payed around fifty and was not able to get a receipt.

70.00 dollars for an oil change is a bit steep when last time I payed around fifty and was not able to get a receipt.

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The worker doesn’t measure the pressure of the tires

The worker doesn’t measure the pressure of the tires

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All the employees were very friendly, did the service quick and efficient, let me know about and recommended services I should g ...

All the employees were very friendly, did the service quick and efficient, let me know about and recommended services I should get done on my vehicle, and had me on my way out quick.

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Quick service no sales pressure.

Quick service no sales pressure.

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Price point for oil change I feel is too expensive

Price point for oil change I feel is too expensive

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Very friendly staff and professional

Very friendly staff and professional

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The young man was pleasant, did not pressure me into anything and seemed very knowledgeable.

The young man was pleasant, did not pressure me into anything and seemed very knowledgeable.

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Fast, friendly, and reliable workmanship. They recommended additional services, but didn’t try any hard sell tactics and that ma ...

Fast, friendly, and reliable workmanship. They recommended additional services, but didn’t try any hard sell tactics and that made me trust them more c

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Great service!

Great service!

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Tire rotation, check all fluids and tire pressure, oil change and sticker. ....17 minutes

Tire rotation, check all fluids and tire pressure, oil change and sticker. ....17 minutes

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Awesome service awesome dudes

Awesome service awesome dudes

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I have been going to Valvoline for my oil changes for about 2 years now and the service is great every time. Ruben and Travis at ...

I have been going to Valvoline for my oil changes for about 2 years now and the service is great every time. Ruben and Travis at the location near Hunters Creek were extremely pleasant and helpful.

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The wait was long and when I was about to leave is when I was acknowledged.

The wait was long and when I was about to leave is when I was acknowledged.

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Fast and great service.

Fast and great service.

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Great team that works well,communicates effectively with the customer and each other and promotes a positive company image. This ...

Great team that works well,communicates effectively with the customer and each other and promotes a positive company image. This team is truly contributing towards the goodwill for your company. Very different from other valvoline service centers I've previously utilized.

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Quick and efficient

Quick and efficient

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Nate made me feel great

Nate made me feel great

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The service was fast and the staff wss very helpful.

The service was fast and the staff wss very helpful.

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Ii WAS A FIRST TIME VISITOR. THE SERVICE TEAM WAS VERY POLITE, WELCOMING AND PROFESSIONAL (Nathanael, Trevor and Ruben)

Ii WAS A FIRST TIME VISITOR. THE SERVICE TEAM WAS VERY POLITE, WELCOMING AND PROFESSIONAL (Nathanael, Trevor and Ruben)

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I appreciate great quality and friendly service. I was given recommendations without the pressure to do them immediately.They ev ...

I appreciate great quality and friendly service. I was given recommendations without the pressure to do them immediately.They even saved me a little extra money for a Memorial Day special when I didn’t have a coupon. Much appreciated! I will continue going to this location because of the great service.

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The guys at this particular valvoline never disappoint me. They are always friendly and helpful.

The guys at this particular valvoline never disappoint me. They are always friendly and helpful.

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The attendant was very knowledgeable and the crew was always working on something

The attendant was very knowledgeable and the crew was always working on something

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Love it

Love it

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The team you had at this location is a well put together team. Team members were very helpful and quick. I would recommend to ot ...

The team you had at this location is a well put together team. Team members were very helpful and quick. I would recommend to others for them to come and get their vehicle serviced here.

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Techs were very polite and respectful.

Techs were very polite and respectful.

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Jazz and Nathaniel were great with the car. They handled all my concerns.

Jazz and Nathaniel were great with the car. They handled all my concerns.

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Mechanics very knowledgable. Very easy to work with. Did not try to pressure me into getting something i didnt need

Mechanics very knowledgable. Very easy to work with. Did not try to pressure me into getting something i didnt need

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Quick and efficient service.

Quick and efficient service.

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Excellent service

Excellent service

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Since this was my first visit to this valvoline, I only gave a satisfied response. Staff were friendly and nice and I was out of ...

Since this was my first visit to this valvoline, I only gave a satisfied response. Staff were friendly and nice and I was out of there fast. Next if the service is the same or better then I will give a highly satisfied.

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I have been using this Valvoline for years and 8 years ago I moved closer to the airport. I still come back to this one because ...

I have been using this Valvoline for years and 8 years ago I moved closer to the airport. I still come back to this one because I’m always impressed with their courtesy and knowledge.

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I was not greeted immediately upon driving in.

I was not greeted immediately upon driving in.

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Amazing customer service!!!

Amazing customer service!!!

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La atención del personal es muy buena

La atención del personal es muy buena

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I felt the prices are higher for oil change and air filter I purchased vs. competing locations.

I felt the prices are higher for oil change and air filter I purchased vs. competing locations.

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The people appeared to know about my vehicle and made recommendations for service based upon the mileage of the vehicle.

The people appeared to know about my vehicle and made recommendations for service based upon the mileage of the vehicle.

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Because they treat me as a family, courteous and patience

Because they treat me as a family, courteous and patience

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I relate highly satisfied with above and beyond service. I was provided with good service as I would expect.

I relate highly satisfied with above and beyond service. I was provided with good service as I would expect.

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Fast & Quality Service

Fast & Quality Service

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Time is important for me, this allows me to do the oil change quickly and be sure of its quality

Time is important for me, this allows me to do the oil change quickly and be sure of its quality

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The tech was very friendly and helpful. He gave me information that I understood and what to do if I had problems.

The tech was very friendly and helpful. He gave me information that I understood and what to do if I had problems.

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I never do surveys but i just had to because Nathanael was AMAZING!!!! I had gone to the other Valvoline that's a mile away from ...

I never do surveys but i just had to because Nathanael was AMAZING!!!! I had gone to the other Valvoline that's a mile away from the one next to MC.Donald's in Hunters Creek and the guy at the other Valvoline made me wait and all i needed was for my rear break light to be changed and he started pulling out pliers and you cant use that on my Audi a4. I told him forget it! So i went to Nathanael Valvoline and he saved the day!!! He was so awesome and really helped me out with my break light to my Audi a4. He was gentle with my car (I'm very very particular with my car) and had all the correct tools!! I will definitely go back to see Nathaniel ONLY!!! He honestly went above and beyond with his service!! Best Manager!!

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The team was very attentive, went through the oil change process in details such as checking lights, wipers, air pressure etc.

The team was very attentive, went through the oil change process in details such as checking lights, wipers, air pressure etc.

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Price seems too high

Price seems too high

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Fast professional service. Checked fluids and tire pressure. Checked all exterior lights. Great value

Fast professional service. Checked fluids and tire pressure. Checked all exterior lights. Great value

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Highly Satisfied, No bad comments to say

Highly Satisfied, No bad comments to say

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por la rapidez y amabilidad del personal

por la rapidez y amabilidad del personal

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Technician that serviced my vehicle seemed poorly trained, could not get the filter off, splashed oil all over the engine compar ...

Technician that serviced my vehicle seemed poorly trained, could not get the filter off, splashed oil all over the engine compartment. Supervisor did check after she finished, but to be honest I was afraid to drive my car in case oil leaked

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They were really friendly, attentive I feel they were a bit short staffed saw only 2 people for 3 cars so I waited a bit longer ...

They were really friendly, attentive I feel they were a bit short staffed saw only 2 people for 3 cars so I waited a bit longer then 10 minutes

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Customer Service from the technicians were exceptional. Explained everything. I went in for an extra service regarding my AC be ...

Customer Service from the technicians were exceptional. Explained everything. I went in for an extra service regarding my AC being recharged. They explained more to me than the big company mechanics I went to initially to find out what was needed. My AC is working properly again and they even changed my filter for a discounted fee since I was getting an oil change as well and informed me valves being changed in AC unit were free and part of the service unlike other places I initially went to. Thank you for keeping us stress free.

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Excellent

Excellent

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I visited this store since 2014 because the good service. The guys are very friendly, they explained everything they doing.

I visited this store since 2014 because the good service. The guys are very friendly, they explained everything they doing.

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It was quick and the guys were friendly but professional

It was quick and the guys were friendly but professional

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The associate was super friendly.

The associate was super friendly.

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Quick and friendly

Quick and friendly

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I have 2 vehicles that I service them exclusively at Valvoline for quality and speed. I am very familiar with the service speed ...

I have 2 vehicles that I service them exclusively at Valvoline for quality and speed. I am very familiar with the service speed and the process. Unfortunately this visit was noticeable different in a non positive way.Despite there was 1 other car being serviced the time to finish the work was extremely slow. There were 3 tech on the bay area chatting and talking not really attending the vehicles. The tech thats ringing the service seems to be new or in training which is fine however he had no help and had trouble explaining the services.I have to ask to have them check the air on the tires which they didn't. . Overall this was a very slow and unattentive service. I'll continue to visit Valvoline, but not this store.thank you,

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I always have a great experience. The service is quick but thorough, and the staff is always friendly. I never feel pressured to ...

I always have a great experience. The service is quick but thorough, and the staff is always friendly. I never feel pressured to purchase things that aren't crucial to my vehicle.

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Price way too high Even higher than my dealership

Price way too high Even higher than my dealership

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I take good care of my autos..and while I appreciate the service you provide, at the end of the day, for me, it is just an oil c ...

I take good care of my autos..and while I appreciate the service you provide, at the end of the day, for me, it is just an oil change

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Quick friendly service. Got offered to do more work on my car, hopefully next visit. I like to keep up with regular maintenance, ...

Quick friendly service. Got offered to do more work on my car, hopefully next visit. I like to keep up with regular maintenance, and the prices are fair compared to the dealership.

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Great service

Great service

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Efficient, no wait time

Efficient, no wait time

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The price was lower than I thought it would be. Valvoline stations are the fastest. The upsells are under control.

The price was lower than I thought it would be. Valvoline stations are the fastest. The upsells are under control.

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I felt a little rushed. I wasn’t offered any other services except the wiper replacement. Not even the air filter. This isn’t th ...

I felt a little rushed. I wasn’t offered any other services except the wiper replacement. Not even the air filter. This isn’t the usual from this store.

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Nathanael is who took care of me while at my visit. I was very pleased with the service he provided.

Nathanael is who took care of me while at my visit. I was very pleased with the service he provided.

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Nathaniel was professional, courteous and he explained all the Process to me. The place was very clean and safe.

Nathaniel was professional, courteous and he explained all the Process to me. The place was very clean and safe.

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Employees were very informative,explaining the the steps.Also friendly and funny.

Employees were very informative,explaining the the steps.Also friendly and funny.

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Raymond and Nathanael were polite, friendly and professional. Work was performed on time and a good value.

Raymond and Nathanael were polite, friendly and professional. Work was performed on time and a good value.

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I'm never disappointed when I get my oil change here. My time is valued and everyone is always pleasant and helpful.

I'm never disappointed when I get my oil change here. My time is valued and everyone is always pleasant and helpful.

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Everyone was friendly and the service was great and quick.

Everyone was friendly and the service was great and quick.

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I was highly satisfied with my experience because of the quality of the customer service from the manager Nathanael and the serv ...

I was highly satisfied with my experience because of the quality of the customer service from the manager Nathanael and the service men Ruben and Raymond. They were very friendly, courteous informative in terms of what kind of maintenance my car needed and made sure I took care of the more pressing needs first and after I drove off from the property I noticed a SIGNIFICANT change in terms of how my car drives so because of that I was highly satisfied with my experience.

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The service staff are always great. They greet you with a smile and are very professional. The staff at this location are a notc ...

The service staff are always great. They greet you with a smile and are very professional. The staff at this location are a notch above everyone else.

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Very nice people, no pressure to purchase other services, helped me redeem my coupon

Very nice people, no pressure to purchase other services, helped me redeem my coupon

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The guys are always polite knowledgeable and fast....they cant be faulted at this location...i actually drive past a few locatio ...

The guys are always polite knowledgeable and fast....they cant be faulted at this location...i actually drive past a few locations to always visit this one.

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Fast and very good servicr

Fast and very good servicr

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It was lunch time so I understood having to wait for the car in front of me to be seen , and other then that I’ve never had a pr ...

It was lunch time so I understood having to wait for the car in front of me to be seen , and other then that I’ve never had a problem with valvoline . They got me in and out in less then 15 mins once I was in the service center.

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It was fast,crew was very informative,smart and professional.

It was fast,crew was very informative,smart and professional.

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My name Is Jocelin Vargas. I recently had 1 of the worst days ever. Although I felt such a humble welcoming upon arrival @ Valv ...

My name Is Jocelin Vargas. I recently had 1 of the worst days ever. Although I felt such a humble welcoming upon arrival @ Valvoline on John Young ...Hunters Creek area in Kissimmee. Fl because of my customer service. Unfortunately I do not remember his name ..i wish for you to see who he is .He represents Valvoline with core values..He truly is a essence of all.

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Nathaniel was very explicit and clear with everything. Made conversation with us while waiting and took his time to ask for ever ...

Nathaniel was very explicit and clear with everything. Made conversation with us while waiting and took his time to ask for everyone name in the car.

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Your prices change every time I come to your establishment. Your employees are friendly and kind, but it is clear they operate ...

Your prices change every time I come to your establishment. Your employees are friendly and kind, but it is clear they operate in an environment where you guys are constantly try to push the envelope on your margin. Your associate said he could not even see what I paid previously. Uh, that most likely was a lie. He just knew he was charging me more and didn't want to stir the pot. Honestly, after having been a customer for at least 5+ years, I'm done. I'm sick of the games and would rather lose some convenience for the sake of not allowing you guys to rip me off.

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Everyone was very knowledgeable and very nice. I didn’t even have to get out of my car.

Everyone was very knowledgeable and very nice. I didn’t even have to get out of my car.

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As a first time visitor, it was excellent to have suck quick and efficient service.

As a first time visitor, it was excellent to have suck quick and efficient service.

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Fast Service Good customer serviceReasonable PriceLove your Discount Coupons

Fast Service Good customer serviceReasonable PriceLove your Discount Coupons

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The people were very friendly and informed me very well of what was missing for my car !

The people were very friendly and informed me very well of what was missing for my car !

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Just thought it was a little unprofessional that an employee in a lowered Scion with pink hearts all over it came pulling into t ...

Just thought it was a little unprofessional that an employee in a lowered Scion with pink hearts all over it came pulling into the parking lot with not-customer-friendly rap music playing so loudly that we heard him pull in from a quarter mile away. Blaring music that was not censored. Turned out as he walked up that he was new. Not a great image for your customers with children when he pulls up blaring profanity for the world to hear.

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Good fast service

Good fast service

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Customer service and knowledge was excellent

Customer service and knowledge was excellent

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The employees were very helpful and friendly. Well done.

The employees were very helpful and friendly. Well done.

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This passed July I took my girlfriends car in for a service, and we had the oil changed and the transmission serviced. A day la ...

This passed July I took my girlfriends car in for a service, and we had the oil changed and the transmission serviced. A day later I get a call from her on the 4th of July as she’s getting ready to come over to spend time with family, and her fluid completely leaked over the driveway. Not only did I have to step away from my family and go see what was wrong with her vehicle. I had to replace the fluid myself, and but stain remover for the driveway so she wasn’t fined by the HOA. The technician clearly did not do the job correctly. My family and I have always serviced our vehicles with Valvoline but I am still weary getting anything other than an oil change with Valvoline.

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Pleasant competent staff and a good price.

Pleasant competent staff and a good price.

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Very simple The service is service was awesome

Very simple The service is service was awesome

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The young men working there were polite courteous friendly and were will to explain each step and were very help when a gentleme ...

The young men working there were polite courteous friendly and were will to explain each step and were very help when a gentlemen brought in his car and needed to get his battery jumped

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Good people, good service, prices little to high

Good people, good service, prices little to high

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I did have to wait, although not too long. The price of the inside air filter was not discussed and a new sticker with the sugg ...

I did have to wait, although not too long. The price of the inside air filter was not discussed and a new sticker with the suggested milage for the next oil change was not placed on my windshield.

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Everything was fine, although when I got home, I had been given the receipt for the other individual who was being serviced, so ...

Everything was fine, although when I got home, I had been given the receipt for the other individual who was being serviced, so am assuming he received mine.

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great customer service and very informative

great customer service and very informative

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Easy and quick

Easy and quick

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Very good sevice! Clear and fast...

Very good sevice! Clear and fast...

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Thanks to the staff at this location. My wife is happy too. She is the one who recommended me to go to this location.

Thanks to the staff at this location. My wife is happy too. She is the one who recommended me to go to this location.

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I’ve gone to this place many times. Although had one incident when they didn’t top off my steering wheel fluid and I had to come ...

I’ve gone to this place many times. Although had one incident when they didn’t top off my steering wheel fluid and I had to come back with a bottle of fluid and they did use it but the manager at the time said they will give me discount. It was a verbal agreement so when I mentioned it to the person taking care of my car, he could only do the coupon I had on hand. Unfortunately I’m out $7 for the bottle of fluid I purchased when should’ve been topped off when I was there, it’s on the list. Overall, I would still go back as it’s convenient for me, having a toddler on weekends when I can only do it.

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The personnel was very kknd and it seems they know what to do

The personnel was very kknd and it seems they know what to do

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Can’t get any better super good workers

Can’t get any better super good workers

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job well done

job well done

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Attendant was great, seemed like they were training new people as they had to double check things and how to do them more than u ...

Attendant was great, seemed like they were training new people as they had to double check things and how to do them more than usual. Installer was not sure how to change wipers and did not check all fluids or add any, windshield wiper fluid was only half full and never checked tire pressures after asking and informing that 1 tire was a few lbs lower than others

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Very Friendly & were courteous when I said I had a bad experience at another location.

Very Friendly & were courteous when I said I had a bad experience at another location.

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Quick and effective

Quick and effective

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Because of the job knowledge and professionalism of the staff

Because of the job knowledge and professionalism of the staff

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overall great service.

overall great service.

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We have been using this location for over 15 years and it has been an excellent experience always

We have been using this location for over 15 years and it has been an excellent experience always

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As always service was done quickly and personnel was friendly but professional.

As always service was done quickly and personnel was friendly but professional.

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All staff was knowledgeable and friendly.

All staff was knowledgeable and friendly.

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The Valvoline Team, was courteous an professional. The team was responsive to my concerns and didn't pressure me on additional r ...

The Valvoline Team, was courteous an professional. The team was responsive to my concerns and didn't pressure me on additional requirements for my vehicle.

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It was fast and professional as always, and I appreciate the technicians letting me know what additional things my car might nee ...

It was fast and professional as always, and I appreciate the technicians letting me know what additional things my car might need, but no high-pressure tactics. I don't appreciate pressure up selling and im glad they don't do it here!

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Professional and courteous staff; quick service, answered all my questions to my satisfaction. No wait and fast service.

Professional and courteous staff; quick service, answered all my questions to my satisfaction. No wait and fast service.

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It was great experience today

It was great experience today

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Staff was friendly and respectful. They were aware of my position in line and finished the job fast.

Staff was friendly and respectful. They were aware of my position in line and finished the job fast.

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No wait, thorough service. I was asked if I needed blades and air filters, but I have already taken care of them myself.

No wait, thorough service. I was asked if I needed blades and air filters, but I have already taken care of them myself.

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I keep being told that my manufacturer requires synthetic oil when I can drive down the street to an actual Toyota dealer and I’ ...

I keep being told that my manufacturer requires synthetic oil when I can drive down the street to an actual Toyota dealer and I’m told that my rav 4 2010 is fine with conventional oil and not needed with synthetic.

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Carried out as I expected.

Carried out as I expected.

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The gentleman I spoke with were very courteous, but at the end of the day on Sunday, they seemed short-staffed. Only 2 guys upst ...

The gentleman I spoke with were very courteous, but at the end of the day on Sunday, they seemed short-staffed. Only 2 guys upstairs and from the time it took and the way the cars being worked on, I assume there was only 1 guy downstairs which made it a much longer wait that and I have ever had, even with only one car in front of me waiting to go in the bay. This is after I had already waited 15 minutes at another Valvoline location just up the street in Hunter's Creek, and they also seemed just as short staffed that day. I have been doing oil changes at Valvoline for a few years, and had never seen these locations with such few staff and long wait.

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Keith and his staff were super friendly, efficient, kind, and just a pleasure to deal with. I never experienced an oil change w ...

Keith and his staff were super friendly, efficient, kind, and just a pleasure to deal with. I never experienced an oil change while you remain in the vehicle and I thought that was great.

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Speed of oil change and efficiency.

Speed of oil change and efficiency.

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They helpful and show me the problem with the tail light.

They helpful and show me the problem with the tail light.

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Service

Service

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Excellent service

Excellent service

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Keith gave great Customer service!!! Helped me put my air filter in my car when I didn’t know how to.

Keith gave great Customer service!!! Helped me put my air filter in my car when I didn’t know how to.

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The price is too high for an oil change and air filter replacement. Not satisfy to spend $70.

The price is too high for an oil change and air filter replacement. Not satisfy to spend $70.

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Prompt polite professional

Prompt polite professional

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Friendly & helpful

Friendly & helpful

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Very friendly and professional.Very fast

Very friendly and professional.Very fast

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Price was high compared with other similar providers.

Price was high compared with other similar providers.

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good service, fast service

good service, fast service

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The staff, particularly Jamie was excellent and a pleasure to deal with.

The staff, particularly Jamie was excellent and a pleasure to deal with.

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I realize 8 quarts is not cheap, but 127 is a BIT pricey!

I realize 8 quarts is not cheap, but 127 is a BIT pricey!

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the team was excellent, no pressure. All was good

the team was excellent, no pressure. All was good

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Really good service.

Really good service.

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No reason in particular, an oil change is just something you have to do. I do appreciate the no hassle, no pressure approach.

No reason in particular, an oil change is just something you have to do. I do appreciate the no hassle, no pressure approach.

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It was quick, easy, and convenient...

It was quick, easy, and convenient...

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Prices are way too high. I had four coupons on the refrigerator...all were expired when I took our vehicle in. The very next d ...

Prices are way too high. I had four coupons on the refrigerator...all were expired when I took our vehicle in. The very next day, Valvoline e-mailed a Columbus Day coupon for $14.92. I feel gypped!

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The price is too high, plain and simple. $45 for a filter and oil Chand is outrageous, but it's everywhere.

The price is too high, plain and simple. $45 for a filter and oil Chand is outrageous, but it's everywhere.

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It’s was fast and everyone was super helpful

It’s was fast and everyone was super helpful

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Drove into shop with oil leak and flickering oil ligbt. Courticy inspection revealed the problem and i was able to direct my me ...

Drove into shop with oil leak and flickering oil ligbt. Courticy inspection revealed the problem and i was able to direct my mechanic on what to fix. Nice job.

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Staff was pleasant, courteous, very knowledgeable and provided good quick service.

Staff was pleasant, courteous, very knowledgeable and provided good quick service.

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It was late -- about 30 minutes before closing, but they were able to service my car quickly.

It was late -- about 30 minutes before closing, but they were able to service my car quickly.

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It was quick , they knew what they were doing

It was quick , they knew what they were doing

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I have used this particular location since purchasing my car in 2012, even after moving from the immediate area. They know what ...

I have used this particular location since purchasing my car in 2012, even after moving from the immediate area. They know what they're doing, they're fast, and they're easy to speak to. I won't go anywhere else.

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The wait time was longer than ive ever had to wait at a valvoline. If anything ill stick to the one by my place of residence.

The wait time was longer than ive ever had to wait at a valvoline. If anything ill stick to the one by my place of residence.

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It was my first time at any valvoline location. As I pulled up I went to get out and the associate told me, "ma'am you can stay ...

It was my first time at any valvoline location. As I pulled up I went to get out and the associate told me, "ma'am you can stay in the car it's a drive up service." They were friendly and told me everything they were doing or checking.

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Quick efficient knowledgeable staff. Conventional oil price a bit high.

Quick efficient knowledgeable staff. Conventional oil price a bit high.

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Quick friendly people and service

Quick friendly people and service

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The price was good. The guy was very nice. He explained everything to me. I also used on line coupons.Thank you.

The price was good. The guy was very nice. He explained everything to me. I also used on line coupons.Thank you.

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How can a be satisfied if was my daughter first time oil change by her self and you guys charge her almost $100 to change a oil ...

How can a be satisfied if was my daughter first time oil change by her self and you guys charge her almost $100 to change a oil for a chevrolet sonic 2013 with a little be more than 4 quater of oil this is a inappropriate because she doesn't know how much will be cost a oil change, I know in the other places the sane oil is more than $40 cheap!!!!!

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Friendliness of the staff and no pressure to purchase stuff I did not want or need.

Friendliness of the staff and no pressure to purchase stuff I did not want or need.

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I didn't have to wait, they were nice and were concerned in checking everything. Did their job professionally. I will definitely ...

I didn't have to wait, they were nice and were concerned in checking everything. Did their job professionally. I will definitely be back. Thank you guys!!

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Service was great and quick just felt a little pressure for upgraded services. I will definitely come back though.

Service was great and quick just felt a little pressure for upgraded services. I will definitely come back though.

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Your staff did the job. Looks like they worked as a team

Your staff did the job. Looks like they worked as a team

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I have been bringing both our cars to Valvoline in Hunters Creek for several years now. I trust the service and have never had a ...

I have been bringing both our cars to Valvoline in Hunters Creek for several years now. I trust the service and have never had any issues with the personnel or products.

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They took care of me rather than eating or talking on their cell phones. This location is always clean and well run.

They took care of me rather than eating or talking on their cell phones. This location is always clean and well run.

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Kind and prompt attention.

Kind and prompt attention.

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Everyone was friendly, service was fast, and price was great!

Everyone was friendly, service was fast, and price was great!

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Service is good not great. Could not get a tire rotation done because they were unable to remove wheel locks

Service is good not great. Could not get a tire rotation done because they were unable to remove wheel locks

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Great customer service. All employees were in such a great mood and laughing with each other. Great communication between them a ...

Great customer service. All employees were in such a great mood and laughing with each other. Great communication between them at the time of my service. They were organized got me in and out. Thank you.

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very professional, knowledgeable staff and quick

very professional, knowledgeable staff and quick

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Service, professional staff , corteous and polite

Service, professional staff , corteous and polite

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I have always been happy with my visits at Valvoline - no matter the location! I was actually just recommending it to a co-worke ...

I have always been happy with my visits at Valvoline - no matter the location! I was actually just recommending it to a co-worker earlier today. Great work, fairly priced, friendly staff.

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Me buscaron a alguien que entendí mi idioma y eso me gustó mucho, más que me le dieron un chequeo general a lo que es mi vehícul ...

Me buscaron a alguien que entendí mi idioma y eso me gustó mucho, más que me le dieron un chequeo general a lo que es mi vehículo, me le llenaron las gomas y por último le hice una pregunta de si mi vehículo estaba liqueando y me dieron la información....quería saber esto porque el carro que lleve está vez lo había comprado reciente mente !!

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Was recommended an automatic transmission fluid change, but then told they didn't have the proper adapter for my Corvette

Was recommended an automatic transmission fluid change, but then told they didn't have the proper adapter for my Corvette

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Basically i went there knowing i needed only oil change and ended up paying extra for an air filter i realized later that same d ...

Basically i went there knowing i needed only oil change and ended up paying extra for an air filter i realized later that same day i didn't need. You shouldn't check other things when asked to perfirm an oil change. Felt harassed

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Quick service, detailed explanation of services needed, added two extra services and was taken care while I was in my car, even ...

Quick service, detailed explanation of services needed, added two extra services and was taken care while I was in my car, even though it was quick it didn't feel rushed (and there was cars waiting behind me)

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short time to complete oil change

short time to complete oil change

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They Do A Good Job

They Do A Good Job

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I had a great experience - in fact, this was the best experience I've had with Valvoline! In the past I have used Valvoline and ...

I had a great experience - in fact, this was the best experience I've had with Valvoline! In the past I have used Valvoline and was not impressed, this experience was tremendously better!

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Staff was very polite, efficient, and knowledgeable

Staff was very polite, efficient, and knowledgeable

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Good fast service and professional employees.

Good fast service and professional employees.

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The price was bit higher than other oil change facilities in area. Only went due to recommendation.

The price was bit higher than other oil change facilities in area. Only went due to recommendation.

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They were very friendly and made my visit very pleasant.

They were very friendly and made my visit very pleasant.

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Love it

Love it

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Good customer service and fast oil change

Good customer service and fast oil change

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When they checked the air filter apparently they didn't plug back in the air hose? So when I left my car was running really roug ...

When they checked the air filter apparently they didn't plug back in the air hose? So when I left my car was running really rough, and it was getting air in the lines. So I immediately drove back and said "something is very wrong" and the gal that was at the bay beside, she came straight over and popped the hood and knew immediately what to do. I was very impressed with her knowledge. She did turn around and told Bryan to always make sure her reconnects that air hose/valve?? They were very very nice and professional otherwise. So I would have rated highly satisfied had that not occurred. Luckily I hadn't gone far.

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Attendants were a bit unfriendly and rushed... poor customer interaction

Attendants were a bit unfriendly and rushed... poor customer interaction

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Been coming for years and they have always been honest and pleasant.

Been coming for years and they have always been honest and pleasant.

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Been coming for years and have always been fast, honest and pleasant.

Been coming for years and have always been fast, honest and pleasant.

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Friendly and caring staff. Knowledgable.

Friendly and caring staff. Knowledgable.

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Always great service. Friendly staff

Always great service. Friendly staff

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Great friendly staff and quick great service

Great friendly staff and quick great service

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It was quick and efficient. I only had a limited time window, and they beyond hit it.

It was quick and efficient. I only had a limited time window, and they beyond hit it.

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Knowledgeable and friendly workers who provided the requested service timely and at a reasonable price.

Knowledgeable and friendly workers who provided the requested service timely and at a reasonable price.

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Everyone was excellent and all my problems (engine filter, rear windshield wiper, and oil change) were completed in a timely and ...

Everyone was excellent and all my problems (engine filter, rear windshield wiper, and oil change) were completed in a timely and efficient manner

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All good people very nice and courteous pleasure going there

All good people very nice and courteous pleasure going there

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Every time that I visit this location, I am assisted with urgency, the team is quick and communicates well with each other. They ...

Every time that I visit this location, I am assisted with urgency, the team is quick and communicates well with each other. They always work like a well oiled machine and keep me updated with every step. They seem to be having fun, are so friendly but always are professional.

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Great fast service

Great fast service

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I was very satisfied with the staff, the facility and the duration of the visit, a speedy change but not rushed. I usually go to ...

I was very satisfied with the staff, the facility and the duration of the visit, a speedy change but not rushed. I usually go to my main dealer as basic oil changes are included but wait times there are terrible.

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Price is higher at valvoline compared to dealership. I expect valvoline to be less with less overhead.

Price is higher at valvoline compared to dealership. I expect valvoline to be less with less overhead.

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Polite, friendly, seemed to be knowledgeable and went right to work. Who could ask for more?

Polite, friendly, seemed to be knowledgeable and went right to work. Who could ask for more?

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staff is pleasant.

staff is pleasant.

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Jamie and Kimberly were very helpful in determining what maintenance I needed to have completed. The entire team was polite and ...

Jamie and Kimberly were very helpful in determining what maintenance I needed to have completed. The entire team was polite and professional. The shop area was very clean and organized.

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No safety check, not sure they checked the tire inflation.

No safety check, not sure they checked the tire inflation.

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The staff are easy to talk to and don't make me feel stupid when explaining terms I don't necessarily understand.

The staff are easy to talk to and don't make me feel stupid when explaining terms I don't necessarily understand.

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It was affordable, quick and effecient

It was affordable, quick and effecient

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It was a good interaction but I can't say I was Highly Satisfied. I pulled up, was greeted, explained my options, ran the standa ...

It was a good interaction but I can't say I was Highly Satisfied. I pulled up, was greeted, explained my options, ran the standard light, filters ect. inspection. Once the work was complete, I paid, was thanked and left. Pretty standard stuff.

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The staff was very polited and i didnt have to wait long

The staff was very polited and i didnt have to wait long

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No problems. I have used you oil change service for years and will continue to do so. Thanks

No problems. I have used you oil change service for years and will continue to do so. Thanks

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Al was the technician and he was very professional and quick to get the job done.

Al was the technician and he was very professional and quick to get the job done.

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Professional staff with excellent customer service skills and very attentive to each customer. Very knowledgeable and efficient ...

Professional staff with excellent customer service skills and very attentive to each customer. Very knowledgeable and efficient. Didn't try to upsell or make false claims for a sale which is what is done at the dealership. Only made recommendations/suggestions but respected your decision. Every employee greeted you with a smile. Very impressed both times we have had service done at this location. The woman in charge at the last visit was exceptional. She exemplified customer service. Hadn't experienced that level of service in the 15 years I have lived in Central Fl.

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the staff is professional and quick.

the staff is professional and quick.

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The workers greeted me immediately after directing me safely into the bay and were very nice from start to finish. They even sai ...

The workers greeted me immediately after directing me safely into the bay and were very nice from start to finish. They even said it was good to see me and that they looked forward to me returning. That was very nice of them.

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No nonsense oil change.

No nonsense oil change.

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It was so fast and easy! I also liked that I got to stay in my car.

It was so fast and easy! I also liked that I got to stay in my car.

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No appointment needed, fair price, nice guys. I enjoy coming here. Al did a great job, and it is nice to see a friendly face a ...

No appointment needed, fair price, nice guys. I enjoy coming here. Al did a great job, and it is nice to see a friendly face again.

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I highly recommend it loved the service a bit pricy considering other place were a bit cheaper. I liked I was able to stay in my ...

I highly recommend it loved the service a bit pricy considering other place were a bit cheaper. I liked I was able to stay in my car.

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I went to the other nearby Valvoline Instant Oil Change and they did nothing to accommodate me. Let me sit there behind two othe ...

I went to the other nearby Valvoline Instant Oil Change and they did nothing to accommodate me. Let me sit there behind two other cars. So I moved to this one. Still had to wait 10-15 plus minutes but these guys were nicer.

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Rep was awesome! Friendly ! No pressure! Will so be back!

Rep was awesome! Friendly ! No pressure! Will so be back!

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Everything was fine--it just took a while.

Everything was fine--it just took a while.

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Alway a good experience , low pressure. I was not asked about air filters, etc though

Alway a good experience , low pressure. I was not asked about air filters, etc though

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They were very busy, possibly under staffed, very courteous, apologize for the wait. Ask them if I could go next door and grab a ...

They were very busy, possibly under staffed, very courteous, apologize for the wait. Ask them if I could go next door and grab a bite. They were like sure no problem. I asked how long do I have the said about 15 minutes. I came back in 15 the car was ready I paid and left. Did not get hassled it was a sigh of relief not to get hassled to buy $60.00 wiper blades. I will be back...

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Square fair and simple

Square fair and simple

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Quick service and knowledgeable staff. Explained each step and provided light check.

Quick service and knowledgeable staff. Explained each step and provided light check.

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Great service and friendly staff!

Great service and friendly staff!

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I like the female empowerment this location has. seeing two hard working and knowledgeable females in a male dominated field was ...

I like the female empowerment this location has. seeing two hard working and knowledgeable females in a male dominated field was very inspiring.

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Jaime, Keith, and Travis were great! They explained everything to me in detail and went above and beyond. Jaime even put on my w ...

Jaime, Keith, and Travis were great! They explained everything to me in detail and went above and beyond. Jaime even put on my wiper blades that had been sitting in my trunk for weeks for me. Thank you so much!!!

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No Comment

No Comment

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The employees were always very friendly and servicing. The check my car and noted things that have to be fixed. They were extrem ...

The employees were always very friendly and servicing. The check my car and noted things that have to be fixed. They were extremely nice. I definitely return to this place for service.

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Staff were professional and friendly. I appreciate the reminder about mileage for future needs like transmission. My husband ...

Staff were professional and friendly. I appreciate the reminder about mileage for future needs like transmission. My husband trusts this business too which means I can attend to this by myself. Name tags were readable, staff friendly and gives me a sense of trust since the routine they follow is checklist-like.

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It was fast and easy.

It was fast and easy.

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Everyone was so pleasant and helpful being that it was my first going there.

Everyone was so pleasant and helpful being that it was my first going there.

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The team communicated with me and each other well. They were busy but I didn't wait long. They hustled and were efficient. I had ...

The team communicated with me and each other well. They were busy but I didn't wait long. They hustled and were efficient. I had my oil changed, break lights replaced and wipes replaced.

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Because they were honest and efficient

Because they were honest and efficient

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They explained everything to me and were extremely helpful.

They explained everything to me and were extremely helpful.

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Quuck service. Friendly

Quuck service. Friendly

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Got me in quickly, service was quick and efficient, staff was professional and friendly....got what I expected.

Got me in quickly, service was quick and efficient, staff was professional and friendly....got what I expected.

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great customer service and very fast service.

great customer service and very fast service.

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I was completely surprised by the efficiency and professionalism of the staff, very plesant experience.

I was completely surprised by the efficiency and professionalism of the staff, very plesant experience.

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Liked that they called out the service as it was being provided. Also showed me my air filter and let me decide if I wanted to ...

Liked that they called out the service as it was being provided. Also showed me my air filter and let me decide if I wanted to replace it with no hard sell. When discovered they did not know which filter for my 2015 Acura told me if I purchased it elsewhere they would install for free. How nice!

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I went in for an oil change- and they checked so many different things (things I didn't even know needed to be checked) and they ...

I went in for an oil change- and they checked so many different things (things I didn't even know needed to be checked) and they were super nice and just let me know what could be changed- but never pressured me to do so!

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Helpful, suggestive but not pushy when advising Of maintenance issues for filter, lights, etc. Explained promotion but advised ...

Helpful, suggestive but not pushy when advising Of maintenance issues for filter, lights, etc. Explained promotion but advised they would be glad to take care then or on my next visit if I liked.

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The price was too much for an oil change

The price was too much for an oil change

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I'm a repeat customer and it's very convenient to just pull in to get an oil change. The staff is informative and goes through ...

I'm a repeat customer and it's very convenient to just pull in to get an oil change. The staff is informative and goes through their routine to properly ask the reason for the visit and then informs what they do on that visit as far as check all levels of fluids, along with lights, tire pressure and so on. They inform me on any suggested services based on the mileage of the car and I appreciate that. My experience in all the times I've been to Valvoline has only been positive as far as I can remember. And of course, I do expect this high level of service and trust to continue with any future service needs that I may have. Thanks!

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Courteous, yet professional. Seemingly truthful because I had not compared prices.

Courteous, yet professional. Seemingly truthful because I had not compared prices.

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Great overall team service.

Great overall team service.

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Everyone was friendly and helpful.

Everyone was friendly and helpful.

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Great service! Unfortunately I will be moving so I won't be able to visit this location again

Great service! Unfortunately I will be moving so I won't be able to visit this location again

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The girl and guys that were there were just amazing very friendly. Checked all fluids and tired. Knes what they were talking abo ...

The girl and guys that were there were just amazing very friendly. Checked all fluids and tired. Knes what they were talking about.i always liked going there and will continue.

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Attendant was really nice and helpful. Made me feel welcome to come back

Attendant was really nice and helpful. Made me feel welcome to come back

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Excellent customer service!

Excellent customer service!

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good value and friendly service

good value and friendly service

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I always use the same location and I constantly impress with theircostumer service.

I always use the same location and I constantly impress with theircostumer service.

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Service was fast... and very friendly employees

Service was fast... and very friendly employees

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Service rep was very informative and knowledgeable and explained everything in detail.

Service rep was very informative and knowledgeable and explained everything in detail.

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Excellent service for the value I used your coupon. The intake person was extremely friendly the only hiccup in the whole thing ...

Excellent service for the value I used your coupon. The intake person was extremely friendly the only hiccup in the whole thing is they forgot to give me a sticker for my window but when I pointed out they got it right away. Good job guys I'll be back in a course I have three cars with you so you probably know that

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The great customer service I received. The crew exceeded my expectations. A bit pricey but convenient.

The great customer service I received. The crew exceeded my expectations. A bit pricey but convenient.

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Was treated well by the workers, was quick and even gave me a discount.

Was treated well by the workers, was quick and even gave me a discount.

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I hate pressure and I didn't receive any.

I hate pressure and I didn't receive any.

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Great service

Great service

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Only went to get an oil change with the specs needed for my car. Didn't need any other service or upgraded

Only went to get an oil change with the specs needed for my car. Didn't need any other service or upgraded

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The 2 people working didn't seem very interested in their jobs.... I was not Upsold any other services which I may have done if ...

The 2 people working didn't seem very interested in their jobs.... I was not Upsold any other services which I may have done if asked .... my tires were not topped off with air which they usually do other times I have been there and they did not check any other fluids ...the person below had to call our 3 times that my vehicle was ready for oil because the 2 up top were too busy chatting ... store was not busy only 2 cars there total including mine ... was just very underwhelmed with the service

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The manager at my location was very kind , knowledgeable , and a true expert in quality customer service.

The manager at my location was very kind , knowledgeable , and a true expert in quality customer service.

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Did not have to wait long for service. Your employees were friendly and helpful but explaining what needs to be done. Offered s ...

Did not have to wait long for service. Your employees were friendly and helpful but explaining what needs to be done. Offered suggestions as to the best choice I should make and how to avoid future problems. Overall I find service was very good.

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I come herearly all the time. They are quick and professional. They don't hassle me like car dealerships and know that time is ...

I come herearly all the time. They are quick and professional. They don't hassle me like car dealerships and know that time is valuable.

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The staff was helpful. No wait, in and out

The staff was helpful. No wait, in and out

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Very quick service

Very quick service

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Nice, Fast Service

Nice, Fast Service

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They had a great attitude and were quick

They had a great attitude and were quick

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Efficient and explains what is being done

Efficient and explains what is being done

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The interaction with the staff was great and they took the time to make sure all was correct.

The interaction with the staff was great and they took the time to make sure all was correct.

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I was greater by Jaime, she was very pleasant,very knowledgeable and overall she made me feel like a person and not a $.… I did ...

I was greater by Jaime, she was very pleasant,very knowledgeable and overall she made me feel like a person and not a $.… I did not feel pressured to do something that I did not want to do, and I did not feel I was overcharged or told I needed something done that I did not just to make money. I would highly recommend to my family and friends to go to this Valvoline to have their cars look at and worked on. There were two other people there that made me a little hesitant at first, but Jaime was the reason I decided to stay, not only that she's the reason I will tell my family and friends about Valvoline. Thank you so much for having Jamie there. This world needs more people like her.

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They were quicker than anywhere else I've ever had a service done and let me stay in my car the entire time they worked.

They were quicker than anywhere else I've ever had a service done and let me stay in my car the entire time they worked.

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Everyone was very nice and polite. Appreciated that there was no pressure to buying extra services although I did purchase two n ...

Everyone was very nice and polite. Appreciated that there was no pressure to buying extra services although I did purchase two new filters. I purchased an oil change through Groupon and that helped save money, thanks for partnering up with them!

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Always a pleasure, I recommend to everyone.

Always a pleasure, I recommend to everyone.

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I found the original technicians were either new or not a strong employee. A new employee joined the transaction 1/2 through an ...

I found the original technicians were either new or not a strong employee. A new employee joined the transaction 1/2 through and no word why.

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staff was informative and prof.

staff was informative and prof.

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Friendly & efficient.

Friendly & efficient.

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This was my first visit and the staff was very helpful and courteous. They checked everything and made sure I was satisfied with ...

This was my first visit and the staff was very helpful and courteous. They checked everything and made sure I was satisfied with their work.

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Had to wait about 12 minutes outside. (We were the 1st in line). Once inside, it took over 30 minutes to complete our service. ...

Had to wait about 12 minutes outside. (We were the 1st in line). Once inside, it took over 30 minutes to complete our service. Including the guy under the bays, they only had 3 people working. They were extremely disorganized, checking with each other whether something had been checked or not. Each person was working on all three vehicles in the bays. I had to remind them three times to check the tire air pressure.

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Shoppe was busy. Waiting outside was not their fault. Had service there before with no issues.

Shoppe was busy. Waiting outside was not their fault. Had service there before with no issues.

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My wife and I pulled up in separate cars as I was leaving my car there and coming back for it. I was able to pull right in to th ...

My wife and I pulled up in separate cars as I was leaving my car there and coming back for it. I was able to pull right in to the bay with out waiting. The whole experience was unlike anything I've ever had for an oil change. You have a good thing going here.

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They seem understaffed. It took over a half hour from the time I pulled in to get my oil changed. Since that's all I was having ...

They seem understaffed. It took over a half hour from the time I pulled in to get my oil changed. Since that's all I was having done, it should really only take ten or fifteen minutes.

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Team was ready for me when I pulled up, they worked really well as a team, the service they provided was fast but thorough, they ...

Team was ready for me when I pulled up, they worked really well as a team, the service they provided was fast but thorough, they were very informative, were professional but were a lot of fun, as well. Every single time I am at this location I receive this same great service.

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I do most work on my car and was asked several times for services that were not needed

I do most work on my car and was asked several times for services that were not needed

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They were very professional, and all my questions

They were very professional, and all my questions

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Great job by the team. Fast and friendly. I go there often.

Great job by the team. Fast and friendly. I go there often.

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Ver y good

Ver y good

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Both of the employees with whom I interacted were knowledgeable and friendly. Service was fast.

Both of the employees with whom I interacted were knowledgeable and friendly. Service was fast.

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Lots of personal banter between employees

Lots of personal banter between employees

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Travis who took my information and welcomed me was awesome at walking me through the process of what would take place and even m ...

Travis who took my information and welcomed me was awesome at walking me through the process of what would take place and even made small talk with me! Very customer service oriented and friendly! After the oil change was complete he showed me the oil vile that contained clean oil and I even told him this sold me!! I will be returning for all my oil change needs. I didn't feel pressured that I needed to buy 20 other items either. Excellent first time experience!!!

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Everyone that was working was joking around a lot with eachother. While it did not bother me much it just was not professional ...

Everyone that was working was joking around a lot with eachother. While it did not bother me much it just was not professional and I can see how it could make other customers feel uncomfortable. I am all for having fun at the workplace but when a customer arrives it should be back to business and keep the side conversations and jokes for after the customer leaves. I may be looking into it too much because I work for the hospitality industry but, that is what surveys are for.

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The workers were arguing back and forth....... didn't seem like they knew what they were doing and HIGHLY unorganized. I spent ...

The workers were arguing back and forth....... didn't seem like they knew what they were doing and HIGHLY unorganized. I spent over 30 minutes for the oil change and there were only 2 cars mine included as 1!!!!!!

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Was my first time and was quickly as far! Very nice service and very clean ! 5 stars ...

Was my first time and was quickly as far! Very nice service and very clean ! 5 stars ...

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I have been a long time customer of the Valvoline location on John Young Parkway. The service has always been great. The attenda ...

I have been a long time customer of the Valvoline location on John Young Parkway. The service has always been great. The attendants are always friendly and very knowledgeable. I have tried a few other oil change companies but none of them have matched this Valvoline's customer service.

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Fast easy clean work

Fast easy clean work

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Quick and professional as always.

Quick and professional as always.

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fast,service

fast,service

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Very kind and explained everything well

Very kind and explained everything well

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Service was professional,friendly and fast!

Service was professional,friendly and fast!

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Great customer service

Great customer service

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I am a repeat customer and love the customer service at this facility.

I am a repeat customer and love the customer service at this facility.

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Excellent Service - No Upselling Pressure - Just standard reminders

Excellent Service - No Upselling Pressure - Just standard reminders

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I came in 20 minutes before closing time and was fully expected to get turned away but they took me and I was done in 15 minutes ...

I came in 20 minutes before closing time and was fully expected to get turned away but they took me and I was done in 15 minutes!

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Fast and courteous service.

Fast and courteous service.

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The cost for the overall value of service is high. Much higher than expected.

The cost for the overall value of service is high. Much higher than expected.

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Friendly quick efficient and knowledgeable staff with attention to customer service

Friendly quick efficient and knowledgeable staff with attention to customer service

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The tech slash manager was very knowledgeable and professional

The tech slash manager was very knowledgeable and professional

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man helping was very clear and helpful.

man helping was very clear and helpful.

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the service was fast, efficient and high quality

the service was fast, efficient and high quality

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Technician was very talkative and explained what was going on.

Technician was very talkative and explained what was going on.

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customer service here has always been on point, very courteous staff no matter who is there. love this location and trust their ...

customer service here has always been on point, very courteous staff no matter who is there. love this location and trust their advice on my concerns.

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AL and the guys are very welcoming

AL and the guys are very welcoming

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My air filter was not checked. I don't think they refilled my washer fluidI was not talked through the addition services options ...

My air filter was not checked. I don't think they refilled my washer fluidI was not talked through the addition services options that may be recommended at this time

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Very courteous and helpful as always!

Very courteous and helpful as always!

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Everyone I came in contact with was kind, knowledgable, did what they could to get me the best prices, and worked quickly and ef ...

Everyone I came in contact with was kind, knowledgable, did what they could to get me the best prices, and worked quickly and efficiently on my services. I will be returning.

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Staff explained recommended maintenance for my vehicle but zero pressure to purchase it.

Staff explained recommended maintenance for my vehicle but zero pressure to purchase it.

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The staff was excellent and very professional.

The staff was excellent and very professional.

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This location is where I take both my cars for oil change the employees there are great excellent customer service they have

This location is where I take both my cars for oil change the employees there are great excellent customer service they have

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Friendly personnel, fast service, no high pressure to purchase additional items. Showed me my dirty air filter, I purchased ...

Friendly personnel, fast service, no high pressure to purchase additional items. Showed me my dirty air filter, I purchased a new one

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Very kind staff

Very kind staff

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The staff was great and provided awesome customer service. They were very professional. Thank you

The staff was great and provided awesome customer service. They were very professional. Thank you

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Team was nice, quick, knowledgable and communicated with me and each other well.

Team was nice, quick, knowledgable and communicated with me and each other well.

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