Valvoline Instant Oil Change

Been coming here for years and normally the service is top tier and they get you in and out relatively quick. Went there this past Saturday and was completely let down by the quality of service and lack of professionalism. My wife and I showed up around 3 in the afternoon for a basic oil change. When we arrived all 3 bays were full and the attendant lined us at bay 1 and informed us they were almost done with the car in front of us. Within the next few minutes a few other cars showed up and lined up behind bays 2 and 3. I am not sure what was being done to the car in front of us but it was a lot more than a basic oil change. We waited for over an hour while we watched 3 other cars who came after us come and go. When I tried to get the nearby attendants attention he walked right by me basically dismissing me. During my hour there I also noticed between 4 to 5 employees working. Most of the time they were just standing around, socializing and playing on their phones. Also not the full Valvoline ConfiDrive Performance Review was conducted. They did not check our fluids, lights, or tire pressure. When I noticed this, I had to ask to make sure they topped off the washer fluid and checked air in the tires. The tech had to reopen the hood and scramble to get things done and check things for himself. Like I said I have been going to this location for years with no issues but with so many options within a short drive I’ll think I’ll try somewhere else next time.

Went in for an oil change this past weekend and was highly satisfied by the amazing service that I received from Guillermo ,Caleb and Jose. They went above and beyond by even topping off my coolant and checking my tire air pressure.

My services was right. Christopher take care of my car very responsibly.