Mculloch

I was highly satisfied with my visit to this Valvoline location because of the staff. The manager, Gary, was absolutely professi ...

I was highly satisfied with my visit to this Valvoline location because of the staff. The manager, Gary, was absolutely professional, friendly and knowledgeable. I will surely return to this location and spread the word. Valvoline should be happy that employees like Mr. Gary are representing your company in a positive light. Thank you Mr. Gary. We will definitely be back.

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The workers were very patient, friendly, and informative.

The workers were very patient, friendly, and informative.

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The two men were very friendly and efficient.

The two men were very friendly and efficient.

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Willie and jake next to the UCF location are the truest definitions of customer service and exceeding beyond the call of duty. W ...

Willie and jake next to the UCF location are the truest definitions of customer service and exceeding beyond the call of duty. Willie made sure I felt secure and safe while addressing any questions I may have. Jake made sure my service was quick and made sure to keep me posted on everything being done to my car. They both are great employees and they deserve the recognition. Thank you for making me drive safe on the road.

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The employee explained everything to me as well as what the purpose of each service was.

The employee explained everything to me as well as what the purpose of each service was.

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There was no waiting time and the representative was very pleasant and courteous he explained to me what i need to change and ne ...

There was no waiting time and the representative was very pleasant and courteous he explained to me what i need to change and never pushed me to do any of the recommendations i said next time and he was very nice and said whenever ou are ready

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The service was quick and the employees were very courteous and knowledgeable.

The service was quick and the employees were very courteous and knowledgeable.

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Everyone that I dealt with was very friendly, respectful, and seemingly knowledgeable. I’ve been using services with the company ...

Everyone that I dealt with was very friendly, respectful, and seemingly knowledgeable. I’ve been using services with the company for at least 4 years and have never experienced an issue.

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The employees were knowledgeable and training newer employees on customer satisfaction and how to deal with customers. Throughly ...

The employees were knowledgeable and training newer employees on customer satisfaction and how to deal with customers. Throughly enjoyed my experience.

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Excellent customer service, I was helped my Gary and he was very informative of all the details of what was wrong with the car. ...

Excellent customer service, I was helped my Gary and he was very informative of all the details of what was wrong with the car. Gave me a good understanding of when to checkup on the condition of my car. Extremely professional

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Used car, had a problem with the skid plate on the bottom. They addressed the problem and gave me a discount for the inconvenien ...

Used car, had a problem with the skid plate on the bottom. They addressed the problem and gave me a discount for the inconvenience even though it was my fault, not theirs.

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In and out quickly

In and out quickly

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Great customer service

Great customer service

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Gary was honest and helpful. The whole team was great!

Gary was honest and helpful. The whole team was great!

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Good time

Good time

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Jacob was so great! He was friendly and very clear.

Jacob was so great! He was friendly and very clear.

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Great overall experience

Great overall experience

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Everything was clearly explained. The manager was especially kind and courteous compared to visits to my car dealership. They e ...

Everything was clearly explained. The manager was especially kind and courteous compared to visits to my car dealership. They even showed me my oil level when the change was finished.

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Not much to say... the prices and products were explained, staff was nice, and service was done quickly.

Not much to say... the prices and products were explained, staff was nice, and service was done quickly.

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Nearly $100 for an oil change and an air filter???? Enough said. $82 after a $15 off coupon. I usually pay about $50 at you ...

Nearly $100 for an oil change and an air filter???? Enough said. $82 after a $15 off coupon. I usually pay about $50 at your competition without a coupon. What a rip off. Will never comeback.

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They were very friendly and weren't too pushy. I needed both an oil change and they recommended that I need a light change. I wa ...

They were very friendly and weren't too pushy. I needed both an oil change and they recommended that I need a light change. I was happy to get both fixed.

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Staff was helpful and not pressuring

Staff was helpful and not pressuring

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Gary and Jamal were really quick and made the process so easy. Gary was helpful in explaining the best service for me and charge ...

Gary and Jamal were really quick and made the process so easy. Gary was helpful in explaining the best service for me and charged me fairly for it. I really appreciated it!

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The staff at Valvoline were extremely helpful and kind. I was honestly surprised at the excellent customer service they provided ...

The staff at Valvoline were extremely helpful and kind. I was honestly surprised at the excellent customer service they provided because that kind of service is so hard to find these days. I cannot recommend these employees enough.

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Services seem to be overpriced.

Services seem to be overpriced.

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Fast service great staff, huge shoutout to Deontae

Fast service great staff, huge shoutout to Deontae

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Staff was very friendly and informative about prices and processes.

Staff was very friendly and informative about prices and processes.

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Jake was nice and very informative. He made sure everything went well with my car. He had genuinely care.

Jake was nice and very informative. He made sure everything went well with my car. He had genuinely care.

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Good customer service

Good customer service

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The staff were very friendly and helpful in pointing out deals and discounts they could offer us. They also informed us on thing ...

The staff were very friendly and helpful in pointing out deals and discounts they could offer us. They also informed us on things that would need to be done in the near future as well as what each fluid was for.

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I was able to get my oil changed, my windshield wipers replaced, and a new air filter all within 10 minutes. Everyone was very f ...

I was able to get my oil changed, my windshield wipers replaced, and a new air filter all within 10 minutes. Everyone was very friendly and did not up sale me on anything that I did not need done. Great experience, and will be going back.

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No reason, everything was good

No reason, everything was good

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Great overall experience, clean shop, courteous workers, not pressured to add other maintenance products, knowledgeable staff, a ...

Great overall experience, clean shop, courteous workers, not pressured to add other maintenance products, knowledgeable staff, and well organized, and a fair price for service performed.

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The service was great and done correctly.

The service was great and done correctly.

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As always, courteous, quick, and thorough.

As always, courteous, quick, and thorough.

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No tire rotation available

No tire rotation available

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Customer service and promptnes

Customer service and promptnes

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Service was fast and staff was friendly and knowledgeable.

Service was fast and staff was friendly and knowledgeable.

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The servicers were very friendly and helpful and did not try to upcharge me or anything. As a young female, I appreciate not bei ...

The servicers were very friendly and helpful and did not try to upcharge me or anything. As a young female, I appreciate not being taken advantage of when it comes to maintaining my car.

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I like that I don't have to get out of my vehicle. I have never had to wait to get into the service bay. There is never any pr ...

I like that I don't have to get out of my vehicle. I have never had to wait to get into the service bay. There is never any pressure to make any additional fixes to my vehicle. Everything is always explained clearly and everyone is patient and respectful.

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Price and attempted up sell.

Price and attempted up sell.

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I was in and out in about 20 minutes, if that. Guys were super helpful and didn’t pressure me to upgrade anything

I was in and out in about 20 minutes, if that. Guys were super helpful and didn’t pressure me to upgrade anything

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Great staff. Very fast

Great staff. Very fast

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Everyone was great! They had a lot of knowledge and were very kind to me. It was a great service and great care for their custom ...

Everyone was great! They had a lot of knowledge and were very kind to me. It was a great service and great care for their customer. Joseph and Edgar were great and we’re carjng and kind.

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The customer service was absolutely incredible. They explained everything they were doing to my car, and were very friendly and ...

The customer service was absolutely incredible. They explained everything they were doing to my car, and were very friendly and thorough in a surprisingly short amount of time. I wish I could remember the name of the gentlemen who helped me because he was super friendly!

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Price is high compared to dealer. Tired of you up selling. Price not up front until hood was open. Extra charge for half quart n ...

Price is high compared to dealer. Tired of you up selling. Price not up front until hood was open. Extra charge for half quart not done before. Did not check tire pressure.

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The employee that helped us and the other employees were AWESOME and they worked great as a team!!

The employee that helped us and the other employees were AWESOME and they worked great as a team!!

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Fast, friendly service. Very thorough.

Fast, friendly service. Very thorough.

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The employees are always very pleasant and helpful while they provide services, I've been going to Valvoline for years, though t ...

The employees are always very pleasant and helpful while they provide services, I've been going to Valvoline for years, though this was my second time at this location. They're always great!

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Employees were helpful and honest. Nice too.

Employees were helpful and honest. Nice too.

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The staff was very polite, and the service was done quickly and at a reasonable price!!

The staff was very polite, and the service was done quickly and at a reasonable price!!

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The staff was polite, and very efficient in getting me back on my way.

The staff was polite, and very efficient in getting me back on my way.

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I've always gone to the Nissan dealership for routine maintenance such as oil changes but I always dreaded going there because o ...

I've always gone to the Nissan dealership for routine maintenance such as oil changes but I always dreaded going there because of long wait times (2 hours for just an oil change) and all the employees I dealt with acted like they had something better to do.This was my first visit to a Valvoline and I could not have been happier. I was seen right away, the employees were both very friendly and very helpful. I don't plan on ever going back to the Nissan dealership because of this experience.

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amazing friendly staff (sun 11/11 @ 4:30). very sweet and well explained. fast service and knowledgeable!

amazing friendly staff (sun 11/11 @ 4:30). very sweet and well explained. fast service and knowledgeable!

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I got what I needed in very professional way

I got what I needed in very professional way

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It was exactly what I needed with minimal waiting times. Right to the point, and not trying to scam me out of money.

It was exactly what I needed with minimal waiting times. Right to the point, and not trying to scam me out of money.

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The workers were very nice and quick.

The workers were very nice and quick.

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I suggest to have a Waiting Room not their office and put a TV. If there is not a place, suggest to re-arrange their office; cle ...

I suggest to have a Waiting Room not their office and put a TV. If there is not a place, suggest to re-arrange their office; clean there, put 2-3 chairs, a/c and TV....

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Good service, efficient, and good value.

Good service, efficient, and good value.

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They always do a outstanding job...👍

They always do a outstanding job...👍

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I love being able to get an oil change in 15 minutes or less. The staff is friendly and very professional. They also don’t press ...

I love being able to get an oil change in 15 minutes or less. The staff is friendly and very professional. They also don’t pressure me into buying anything that I don’t need. I wish the prices were a bit cheaper, but overall the experience is worth it.

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Although I had to wait to finally go into the bay (it was beyond Valvolines control that the customer’s card wasn’t going though ...

Although I had to wait to finally go into the bay (it was beyond Valvolines control that the customer’s card wasn’t going though) I was greeted immediately and they let me know what the situation was and i would be taken care of right away.Once inside the bay, the service was fast and efficient.

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Kyle & Shane are awesome

Kyle & Shane are awesome

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Third time coming back and I am always satisfied with the service I receive. The staff are so friendly and professional. Service ...

Third time coming back and I am always satisfied with the service I receive. The staff are so friendly and professional. Service is fast, accurate, and consistent. This time they were training a new staff member and I was even impressed seeing service and interaction not skip a beat. Thank you for making my life easier.

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Speed, quality and professionalism of entire team.

Speed, quality and professionalism of entire team.

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The crew seems knowledgable, fast, and eager

The crew seems knowledgable, fast, and eager

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Explain things clearly

Explain things clearly

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I've been to a lot of drive thru oil change spots but there was something different about this one. They had an extreme high le ...

I've been to a lot of drive thru oil change spots but there was something different about this one. They had an extreme high level of customer service and explained everything in detail. They all worked in sync, like they could read each others thoughts. It was wild. One would state something and immediately the other would do it, and then immediately they would be back to explain whats going on. I didn't have to wait that long but they were apologetic for the time i did have to wait. I've never seen a crew work this well together and in sync. It's like they were all on the same page. They were friendly, courteous and efficient. I swear it was like a team on its way to the championship, everyone knew their role and did it to perfection. I don't know if the curly haired guy was the manager but he sure did lead that crew exceptionally well. Well done Valvoline, you have put together an incredible team at this location and should use this as a model for other location. I can't explain to you how taken care of I felt throughout this experience and if I possible, you should give them all gold stars, raises, I don't know what but please put on their profile that they are professionals.

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It was very loud and chaotic.

It was very loud and chaotic.

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They were fast and efficient. As well as courteous.

They were fast and efficient. As well as courteous.

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Great experience

Great experience

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Very effecient staff and manager.

Very effecient staff and manager.

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It was a really quick in and out. My experiences at other places have been terrible: staff tend to have an unfriendly attitude a ...

It was a really quick in and out. My experiences at other places have been terrible: staff tend to have an unfriendly attitude and the amount of time it took to complete an oil change was beyond ridiculous. But valvoline employees were very nice, welcoming, and time efficient.

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They always do a fantastic job.

They always do a fantastic job.

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The guys were all super pleasant and accommodating. No one pushed me into purchasing more than I needed when making suggestions. ...

The guys were all super pleasant and accommodating. No one pushed me into purchasing more than I needed when making suggestions.

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The staff were friendly and explained everything clearly so I would understand what they were doing and they didn't try to upsel ...

The staff were friendly and explained everything clearly so I would understand what they were doing and they didn't try to upsell me.. they even showed me my oil dip stick and air filter.

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Very friendly quick service

Very friendly quick service

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Customer service was very positive, employees have positive attitude and make customers want to return

Customer service was very positive, employees have positive attitude and make customers want to return

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I didnt have to wait to get my oil changed and the staff was friendly and the service was fast.

I didnt have to wait to get my oil changed and the staff was friendly and the service was fast.

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From the first time that brought my car a few years ago, I've been satisfied with the courtesy, friendly and professional staff. ...

From the first time that brought my car a few years ago, I've been satisfied with the courtesy, friendly and professional staff. I'm not from Oviedo and whenever the oil has to be change in my car, I remember the courtesy and professional staff and driving 35 minutes is worth it.This time Willie and another staff member attended to my car. I am still very satisfied with the service.

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Quick complete service

Quick complete service

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No waiting room, I was told I had to wait in hot car or outside in heat. It took about 20 minutes which is a lot longer then us ...

No waiting room, I was told I had to wait in hot car or outside in heat. It took about 20 minutes which is a lot longer then usual.

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The staff was very courteous and professional.

The staff was very courteous and professional.

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I found the staff to be very attentive and knowledgeable. He explained everything and did not try to sell me something I didn't ...

I found the staff to be very attentive and knowledgeable. He explained everything and did not try to sell me something I didn't need. I will certainly come back.

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I think all off good ,

I think all off good ,

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Service was great, the staff was friendly.

Service was great, the staff was friendly.

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Great that I don’t have to exit the vehicle to have the oil changed.

Great that I don’t have to exit the vehicle to have the oil changed.

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Friendly customer service

Friendly customer service

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Fast service

Fast service

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Work was done quickly, efficiently.

Work was done quickly, efficiently.

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All of the empolyees were extremely helpful. Once I got there I immediately was greeted and was taken care of they told me what ...

All of the empolyees were extremely helpful. Once I got there I immediately was greeted and was taken care of they told me what my car needed and asked me if I wanted to do any of those services. I love this place because I did not feel pressured to get anything extra everything was offered very nicely. The job was quick and all of the employees knew what they were doing the team work here is outstanding!!!

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I was clearly explained about available options. Staff listen to me and addressed my special documentation needs for rental car ...

I was clearly explained about available options. Staff listen to me and addressed my special documentation needs for rental car service. I received other service in addition to the oil change, such as air conditioning system check up. fluids level check up, etc. Job was done very quickly and without problems. Overall I was very well treated.

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Very good service. Very kind and helpful employees.

Very good service. Very kind and helpful employees.

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Exceptional service

Exceptional service

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Quick thorough check.

Quick thorough check.

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thoroughness of services required by OEM

thoroughness of services required by OEM

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Staff was very nice, knowledgeable, communicated with me about the needs of my car very well and worked in a timely fashion.

Staff was very nice, knowledgeable, communicated with me about the needs of my car very well and worked in a timely fashion.

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No reason

No reason

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Fast, friendly, and good price.

Fast, friendly, and good price.

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Very fast service. People knew what they were doing.

Very fast service. People knew what they were doing.

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I have been using this store for years. I moved 3 years ago and have other stores available to me which are closer, but I make t ...

I have been using this store for years. I moved 3 years ago and have other stores available to me which are closer, but I make the drive to this store because of the customer service and satisfaction of the service. Great job!

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First time I’ve ever been to a Valvoline where the employees visibly worked together and cared about their job. Also the first t ...

First time I’ve ever been to a Valvoline where the employees visibly worked together and cared about their job. Also the first time in years that Valvoline employees actually completed all the checks that are suppose to come with an oil change.

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Good customer service

Good customer service

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I wish I knew the employees names, they were all very kind and knowledgeable and funny! Awesome customer service and super speed ...

I wish I knew the employees names, they were all very kind and knowledgeable and funny! Awesome customer service and super speedy

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The employees were using profanity in their general conversations while performing work and I was sitting in the car. Thought it ...

The employees were using profanity in their general conversations while performing work and I was sitting in the car. Thought it was unprofessional.

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Very friendly, no pressure

Very friendly, no pressure

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I think the price of the air filter was overpriced

I think the price of the air filter was overpriced

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Very quick service, attendants on duty were very courteous and knowledgeable.

Very quick service, attendants on duty were very courteous and knowledgeable.

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That there was no line I didn’t need it to get off the car and it was quick.

That there was no line I didn’t need it to get off the car and it was quick.

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Always do s a great job.

Always do s a great job.

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A little more expensive than other places.

A little more expensive than other places.

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I said I wanted only an oil change and they kept offering me stuff and they were going to change the air filter without asking m ...

I said I wanted only an oil change and they kept offering me stuff and they were going to change the air filter without asking me if I wanted them to and would have charged me $20 for it if I wouldn’t have caught it.

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The staff were really nice and funny and helped me understand what they were doing to my car. I have never laughed so much at 8 ...

The staff were really nice and funny and helped me understand what they were doing to my car. I have never laughed so much at 8 in the morning! Will definitely be going back.

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My time is very valuable so I need Valvoline's quick and easy service. No appointment, no waiting for service, done in under 20 ...

My time is very valuable so I need Valvoline's quick and easy service. No appointment, no waiting for service, done in under 20 minutes. The quality is very good although the price is higher than my previous place. For my lifestyle the convenience and speed is worth it.

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It was very nice to see a woman working at this location and the men there respected her very much.

It was very nice to see a woman working at this location and the men there respected her very much.

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The main guy was very rude. He tried to sell me $90 oil and when I felt I was being taken advantage of he just got even more rud ...

The main guy was very rude. He tried to sell me $90 oil and when I felt I was being taken advantage of he just got even more rude. He commented on the look of my car insulting it’s cleanliness as well as scolded me on how I don’t take care of it. He then proceeded to tell me that not listening to his $90 “requirement” was going to ruin my car. He absolutely ruined my day.

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The workers were kind, friendly, helpful and quick with the oil change. They also didn't try to oversell me something if I wasn' ...

The workers were kind, friendly, helpful and quick with the oil change. They also didn't try to oversell me something if I wasn't interested in another service. They also showed me proof if I needed something else, like the air filter.

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Filled coolant and washer fluid without asking. You use hard water for washer fluid which calcifies my spray nozzles. And I use ...

Filled coolant and washer fluid without asking. You use hard water for washer fluid which calcifies my spray nozzles. And I use a higher end coolant so I don’t want yours in my truck.

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The cost of a oil change has increased drastically, I mean I have been with them through 3 cars and I always choose valvoline, w ...

The cost of a oil change has increased drastically, I mean I have been with them through 3 cars and I always choose valvoline, with free top off's and such, now that isn't even how it used to be

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Great customer service and team work Sunday afternoon!!!

Great customer service and team work Sunday afternoon!!!

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The staff was very friendly. They were training a new staff member throughout my oil change but they were still very knowledgeab ...

The staff was very friendly. They were training a new staff member throughout my oil change but they were still very knowledgeable. I liked that you just drive right through rather than wait hours for an oil change.

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Quick service and the guys were nice and not pushy

Quick service and the guys were nice and not pushy

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FAST SERVICE, AND VERY NICE PEOPLE TO DEAL WITH! EVERYONE WAS VERY KNOWLEDGEABLE!

FAST SERVICE, AND VERY NICE PEOPLE TO DEAL WITH! EVERYONE WAS VERY KNOWLEDGEABLE!

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Did a favor and saved my used oil for me

Did a favor and saved my used oil for me

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Kept pushing the tire rotation on me. Marking me very worried.

Kept pushing the tire rotation on me. Marking me very worried.

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Great staff and service

Great staff and service

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Not only did I receive quick service, both employees were very friendly and engaged in conversation while doing their jobs.

Not only did I receive quick service, both employees were very friendly and engaged in conversation while doing their jobs.

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Great customer service and knowledge.

Great customer service and knowledge.

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They were super SLOWWWWWW

They were super SLOWWWWWW

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I was satisfied but the pricing was expensive for the oil change

I was satisfied but the pricing was expensive for the oil change

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Friendly, professional, knowledgeable staff. My first time at this type of facility. I will certainly will be back.

Friendly, professional, knowledgeable staff. My first time at this type of facility. I will certainly will be back.

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The staff were very friendly, and informed me some other problems of my car that might affect my car but can only be fixed in a ...

The staff were very friendly, and informed me some other problems of my car that might affect my car but can only be fixed in a shop, and I was very grateful for it.

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Helpful, friendly and fast working staff

Helpful, friendly and fast working staff

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Last time I went in, I was told that one break-light was out. I bought one only to find that that wasn’t the case - both were st ...

Last time I went in, I was told that one break-light was out. I bought one only to find that that wasn’t the case - both were still working. The last time I came in, I was told that both brake lights were out. I went to an auto-store and they told me that only one was out. This just didn’t seem very honest to me...

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Excellent service

Excellent service

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The only thing that bothers me is I feel I paid $30 more here for an oil change, compared to other places.

The only thing that bothers me is I feel I paid $30 more here for an oil change, compared to other places.

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The wait time was very short and the staff was very knowledgeable about their services. It was extremely helpful for me.

The wait time was very short and the staff was very knowledgeable about their services. It was extremely helpful for me.

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William, Joseph and Kyle all did a great job at providing great customer service, friendly attitudes and very knowledgeable! Suc ...

William, Joseph and Kyle all did a great job at providing great customer service, friendly attitudes and very knowledgeable! Such a great experience, keep up the great work!!!

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Very personable and knowledgeable technicians. Kept me apprised of all the work they were doing; and very thorough with safety ...

Very personable and knowledgeable technicians. Kept me apprised of all the work they were doing; and very thorough with safety check of lights and fluid levels. Very satisfied with service.

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The car runs super well. Feels like an entirely different machine after the service than before. Great job, and thanks.

The car runs super well. Feels like an entirely different machine after the service than before. Great job, and thanks.

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The service was fast and the employees are very friendly and informative.

The service was fast and the employees are very friendly and informative.

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Very professional team, checked all safety equipment.

Very professional team, checked all safety equipment.

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Great staff! Very informative and effective.

Great staff! Very informative and effective.

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Excellent service, well knowledge ,clean , fast and professional

Excellent service, well knowledge ,clean , fast and professional

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The workers were extremely friendly and great to talk to while they were working on my car!

The workers were extremely friendly and great to talk to while they were working on my car!

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Professional, courteous, energetic staff.

Professional, courteous, energetic staff.

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Just took longer than expected, not by much but was there about 20-25 minutes.

Just took longer than expected, not by much but was there about 20-25 minutes.

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Prompt acknowledgement and friendky professional service.

Prompt acknowledgement and friendky professional service.

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5 stars for amazing service. I decided to go to Valvoline to get my oil changed because I found a groupon with a good deal onlin ...

5 stars for amazing service. I decided to go to Valvoline to get my oil changed because I found a groupon with a good deal online. When I arrived, they initially told me I couldn’t redeem it because groupon had a hidden rule that it couldn’t be redeemed for 24 hours. The manager, Joey, was extremely understanding when I explained I was leaving on a trip the next morning and allowed me to get my oil changed anyways. Brian, the attendant was very professional and explained everything to me thoroughly. They changed my oil swiftly and informed me of any things they recommended changing. Although I could tell they were trying to upsell, they didn’t push anything on me. Usually pretty expensive to get your oil changed here but if there’s a discount, I will gladly come back.

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The staff was friendly and I was in and out in 13 minutes.

The staff was friendly and I was in and out in 13 minutes.

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Friendly service. Great shop attitude!

Friendly service. Great shop attitude!

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The staff member who helped me seemed knowledgeable and was very patient.

The staff member who helped me seemed knowledgeable and was very patient.

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Everyone is extremely friendly. There is never any pressure to do any other service than the one I am going for. However, sugg ...

Everyone is extremely friendly. There is never any pressure to do any other service than the one I am going for. However, suggestions were made on services that are recommended that I do at a later date. I am given a print out and appreciate the recommendation.

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The staff is very friendly, professional and efficient. They worked very diligently and made the experience the satisfaction tha ...

The staff is very friendly, professional and efficient. They worked very diligently and made the experience the satisfaction that is was.

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Always do a good job

Always do a good job

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I got to stay in my car while my oil was changed. I didn’t feel pressured to get other things done on my car. It was quick and e ...

I got to stay in my car while my oil was changed. I didn’t feel pressured to get other things done on my car. It was quick and efficient.

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The staff were well trained, friendly and very professional.

The staff were well trained, friendly and very professional.

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The manager (Norman was his name if I'm remembering correctly) and the other Valvoline employees acted with efficiency and profe ...

The manager (Norman was his name if I'm remembering correctly) and the other Valvoline employees acted with efficiency and profesional courtesty. Getting oil changed is fairly routine and quick, but it makes a difference when the service is this personable. I also got a discount for being a regular so that always helps impressions.

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Friendly, professions with very positive attitudes and subject knowledge.

Friendly, professions with very positive attitudes and subject knowledge.

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I was a little worries having to stay in my car given I'm a young girl but the staff was very friendly and I didn't feel pressur ...

I was a little worries having to stay in my car given I'm a young girl but the staff was very friendly and I didn't feel pressured into buying things. They were helpful in letting me know everything that was available and what they were doing to my car. Overall a great experience!

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the manager was so great. the crew was different from the last time i went and they were definitely an upgrade. every one was so ...

the manager was so great. the crew was different from the last time i went and they were definitely an upgrade. every one was so friendly and helpful

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The two guys who helped me out were very friendly and knowledgeable. They explained everything fully and broke things down so so ...

The two guys who helped me out were very friendly and knowledgeable. They explained everything fully and broke things down so someone who has no idea about the inner workings of a car could understand. Every time I go to that shop I am never let down.

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Quick service Staff we're friendly

Quick service Staff we're friendly

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They were quick and thorough.

They were quick and thorough.

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they were honest ,quick, and the cost was fair, very attentive personal . made me feel comfortable.

they were honest ,quick, and the cost was fair, very attentive personal . made me feel comfortable.

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Everything that was serviced on my car was explained to me. I was able to understand what I was paying for, and I felt I made th ...

Everything that was serviced on my car was explained to me. I was able to understand what I was paying for, and I felt I made the right decision for my oil change.

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Staff was knowledgeable about my vehicle and concerned with its functional longevity

Staff was knowledgeable about my vehicle and concerned with its functional longevity

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I got my oil changed quickly!

I got my oil changed quickly!

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You did honor you 20% Labor Day coupon

You did honor you 20% Labor Day coupon

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Both of the guys were SO friendly and very upfront about everything. They answered any and all questions I had and made me feel ...

Both of the guys were SO friendly and very upfront about everything. They answered any and all questions I had and made me feel at ease and like I wasn't get ripped off. I think I paid for a quality service.

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I was satisfied

I was satisfied

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Too long of a wait

Too long of a wait

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The staff was friendly, fast and I knew exactly what was going on with my car throughout the service and afterwards.

The staff was friendly, fast and I knew exactly what was going on with my car throughout the service and afterwards.

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35 minute wait ...

35 minute wait ...

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Very nice personnelExcellent serviceGood car adviceVery friendly

Very nice personnelExcellent serviceGood car adviceVery friendly

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I purchased a Groupon for a Vavoline oil change (full Synthetic) and received fantastic customer service. The staff was friendly ...

I purchased a Groupon for a Vavoline oil change (full Synthetic) and received fantastic customer service. The staff was friendly, knowledgable, and quick. Daniel was very helpful in explaining the whole oil changing process. I will definitely visit back for my next oil change.

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Staff excelkebt

Staff excelkebt

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Services always prompt and courteous. They're always attentive and really professional

Services always prompt and courteous. They're always attentive and really professional

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The Staff was courteous, efficient, quick and most friendly.

The Staff was courteous, efficient, quick and most friendly.

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Highly satified

Highly satified

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The mechanics did a good job at explaining what additional items were more or less necessary so I didn't feel that pressured to ...

The mechanics did a good job at explaining what additional items were more or less necessary so I didn't feel that pressured to buy extra stuff.

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The fact that the mechanics explained everything they were doing while not pushing me to make any purchases I didn't need really ...

The fact that the mechanics explained everything they were doing while not pushing me to make any purchases I didn't need really made me comfortable with the whole experience, especially since I know nothing about cars. Awesome job!

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Quickly in and out but all properly acknowledged and I couldn't ask for more.

Quickly in and out but all properly acknowledged and I couldn't ask for more.

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It was fast, a good price, and the staff were great.

It was fast, a good price, and the staff were great.

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It didn't take too long. They were very knowledgeable about what was needed and what is recommended .

It didn't take too long. They were very knowledgeable about what was needed and what is recommended .

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Very quick/ easy .. I'm busy & this was a plus.

Very quick/ easy .. I'm busy & this was a plus.

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The three staff members working on this day were awesome. They were super friendly, very informative, and gave excellent custome ...

The three staff members working on this day were awesome. They were super friendly, very informative, and gave excellent customer service. They were cool people to talk to as well. They found a problem when conducting a Rear Differential Service and notified me right away. They directed me towards the full-service valvoline center as they did not feel equipped to conduct the service at the facility. This interaction showed me that they have a strong desire to do great work and provide wonderful service to their guests. They were quick and professional as well. Excellent staff!

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Very courteous personnel, very prompt service, explained every step of the way they would proceed. Highly recommended!!!

Very courteous personnel, very prompt service, explained every step of the way they would proceed. Highly recommended!!!

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The gentleman that helped us was friendly and very knowledgeable.

The gentleman that helped us was friendly and very knowledgeable.

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Friendly, professional and fast. I noticed the crew worked very well together as a team.

Friendly, professional and fast. I noticed the crew worked very well together as a team.

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The process was very quick and the staff were friendly and knowledgeable. I loved how I was not pressured into buying thousands ...

The process was very quick and the staff were friendly and knowledgeable. I loved how I was not pressured into buying thousands of parts or repairs for the car. This was exactly how I wanted my oil change to be; quick and painless.

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The staff is very friendly and knowledgeable. The staff works well together and efficient.

The staff is very friendly and knowledgeable. The staff works well together and efficient.

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The employees are always kind and nice and willing to help.

The employees are always kind and nice and willing to help.

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All of the service techs were really nice and for the FIRST time I didn't feel pressured to complete additional items. Due to th ...

All of the service techs were really nice and for the FIRST time I didn't feel pressured to complete additional items. Due to that it makes me more likely to return and get additional recommended things done.

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I was satisfied with my visit. The guys were very courteous and helpful. I always have a good experience at this Vavoline. I'm ...

I was satisfied with my visit. The guys were very courteous and helpful. I always have a good experience at this Vavoline. I'm not highly satisfied because of the cost not the service from the workmen.

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Great service great price

Great service great price

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After being told at another oil change facility that I would have to wait 2-3 hours after my scheduled appointment. I decided I ...

After being told at another oil change facility that I would have to wait 2-3 hours after my scheduled appointment. I decided I needed a different oil change facility, and valvoline got me in with no wait.

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The manager on duty , I've seen him before but don't know his name , this is not my 1st visit to this facility , he is always ki ...

The manager on duty , I've seen him before but don't know his name , this is not my 1st visit to this facility , he is always kind , professional and courteous and takes care of my truckk very well , I'm very happy and l will definitely go there for my next oil change

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Spanish speakers

Spanish speakers

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Shane was extremely helpful and knowledgeable. He was pleasant and took the time to explain the entire process from the beginni ...

Shane was extremely helpful and knowledgeable. He was pleasant and took the time to explain the entire process from the beginning to the end. As a female who isn't highly knowledgeable in the realm of automobiles, I truly appreciated it. I will definitely be returning for my next oil change.

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Friendly professional & knowledgeable crew! Thank you

Friendly professional & knowledgeable crew! Thank you

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Today I dealt with Shane, Matt and Kyle my experience was great even though I was just getting an oil change and it was 94 degre ...

Today I dealt with Shane, Matt and Kyle my experience was great even though I was just getting an oil change and it was 94 degrees out the employees made the whole visit feel more like a pleasure then a chore. All of them were friendly and I believe my visit today was one of the best customer service experiences I have received anywhere. I want to acknowledge them for being so upbeat and pleasant even with the heat. Thank you guys. I will definitely come again.

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It was fast n easy!

It was fast n easy!

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The service was friendly, fast and i was able to use a coupon.

The service was friendly, fast and i was able to use a coupon.

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I was able to get in, get out and get on with my day's activities. I love how convenient, quick, yet thorough and professional t ...

I was able to get in, get out and get on with my day's activities. I love how convenient, quick, yet thorough and professional the service was.

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kind and courteous service

kind and courteous service

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Good but my oil service light

Good but my oil service light

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The consistency I have had with the service I received has been great. I came in to the same location another time and they disc ...

The consistency I have had with the service I received has been great. I came in to the same location another time and they discovered a problem with my cooling fan. This helped possibly save my AC system. It seems like most of the people working there know what their doing and so the service has been consistent.

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The manager and employee were very helpful and very nice. I originally went to the vavoline on Mitchell hammock and Lockwood and ...

The manager and employee were very helpful and very nice. I originally went to the vavoline on Mitchell hammock and Lockwood and the staff there were rude and also denied my service because I had a Groupon. I called the vavoline on alafaya and they told me I can come to them and they apologized for the other guys. I was very appreciative of their help I will always come to this one and will never ever go back to the other one

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The staff was incredibly friendly and fluid in their interactions with me as well as the vehicle. They were confident, competent ...

The staff was incredibly friendly and fluid in their interactions with me as well as the vehicle. They were confident, competent, and got everything done quickly.

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I was informed, not pressured, and appreciated.

I was informed, not pressured, and appreciated.

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The customer service was phenomenal, the price was extremely reasonable, the staff went above and beyond what they had to and w ...

The customer service was phenomenal, the price was extremely reasonable, the staff went above and beyond what they had to and were very personable and accommodating. I always go to Valvoline oil change and I'm a very loyal customer primarily because of the price and customer service.

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Great fast service, courteous and very professional staff

Great fast service, courteous and very professional staff

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Every employee was very kind and efficient. I did not feel pressured to purchase anything extra. They had suggestions for me t ...

Every employee was very kind and efficient. I did not feel pressured to purchase anything extra. They had suggestions for me to keep my car and myself safe.

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I am highly satisfied with my visit because the guys always take care of me and Yang (my 2007 Corolla). I saw a new face this ti ...

I am highly satisfied with my visit because the guys always take care of me and Yang (my 2007 Corolla). I saw a new face this time along but he reassured me that I was going to be taken care of and explained everything that was being done in detail. I visited this location on the customer appreciation day and I felt appreciated! My oil change usually costs me almost $70 and I was very pleased to have that price cut in half! I also recommended my roommate to check out that location as well. Valvoline is now her go to oil change spot.

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Great service. Shane is very personable and knowledgable

Great service. Shane is very personable and knowledgable

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Very quick courteous service. Let me know there was a little wait and how long it would be.

Very quick courteous service. Let me know there was a little wait and how long it would be.

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Good customer service

Good customer service

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The staff was friendly and knowledgeable.

The staff was friendly and knowledgeable.

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It's efficient.

It's efficient.

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Quickness of service

Quickness of service

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Shane was awesome. Very friendly and very informative. The people at the one on colonial and Alafaya are absolutely horrible and ...

Shane was awesome. Very friendly and very informative. The people at the one on colonial and Alafaya are absolutely horrible and rude and I will never be going back there.

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The manager and mechanics were awesome. Excellent communication to myself and each other. Excellent team working skills. Also, I ...

The manager and mechanics were awesome. Excellent communication to myself and each other. Excellent team working skills. Also, I needed new wiper blades... and they were happy to help provide me with the right options at a feasible price. Thanks guys. See ya in 3k miles.

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Staff was friendly and professional. 👍

Staff was friendly and professional. 👍

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fast, friendly, convenient.only the 5$ extra oil charge seemed a bit bogus, but overall great experience

fast, friendly, convenient.only the 5$ extra oil charge seemed a bit bogus, but overall great experience

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The staff was polite, courteous, and overall pleasant. The service was great and they answered all of my questions.

The staff was polite, courteous, and overall pleasant. The service was great and they answered all of my questions.

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I always go there because they are honest, quick, courteous and responsible

I always go there because they are honest, quick, courteous and responsible

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The staff was very friendly, seemed to be working efficiently. They were helpful without being pushy.

The staff was very friendly, seemed to be working efficiently. They were helpful without being pushy.

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Everyone there was extremely courteous. I even saw two of the men working switch tasks so that one of them could go speak with a ...

Everyone there was extremely courteous. I even saw two of the men working switch tasks so that one of them could go speak with a customer that only spoke Spanish. None of this shuffling of responsibilities made the service slow for me. The manager even knew where the hood latch was in my car even though it's not in plain view and I cannot reach it as I'm too pregnant.

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The staff is always courteous and friendly yet very professional. My questions are always answered. They also explained clearly ...

The staff is always courteous and friendly yet very professional. My questions are always answered. They also explained clearly the oil change. This they noticed the back windshield wiper was broke and before changing both windshield were shown to me. The old and the replacement.

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The technician was very knowledgeable and extremely courteous and friendly. I went in for oil change and got the fuel cleaning ...

The technician was very knowledgeable and extremely courteous and friendly. I went in for oil change and got the fuel cleaning as well. It was on my list in the computer to do from before. I felt better getting it done. He suggested it but I didn't feel pressured at all

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Matt was a great help today!

Matt was a great help today!

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Staff is friendly and quick. I've visited this location many times over the past few years, the service is great, and most impo ...

Staff is friendly and quick. I've visited this location many times over the past few years, the service is great, and most importantly--nobody has screwed anything up yet. That's more than I can say for some competitors.

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They were helpful, professional, and quick. They are always super nice and friendly!

They were helpful, professional, and quick. They are always super nice and friendly!

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The Staff- topside- Shane and Bottomside- Kyle were very professional, friendly, and informative. They proceeded to check my ve ...

The Staff- topside- Shane and Bottomside- Kyle were very professional, friendly, and informative. They proceeded to check my vehicle, as if they were doing a pre-flight plan. Nice!

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They are always super nice and efficient at this location.. We drive past others just go to this one.

They are always super nice and efficient at this location.. We drive past others just go to this one.

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Not pressured and given recommendations instead. They topped off my low car fluids with professionalism.

Not pressured and given recommendations instead. They topped off my low car fluids with professionalism.

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Great workers

Great workers

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Started during the light check..checked blinkers for front but not back. Explained to me what would happen if I don't replace a ...

Started during the light check..checked blinkers for front but not back. Explained to me what would happen if I don't replace air filter...but it's only like 6 months old, I just didn't replace it at a Valvoline store. It also seemed like what ever their conversation was prior to me getting there...was more important than tending to the job.

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No wait, friendly and informative staff, very welcoming

No wait, friendly and informative staff, very welcoming

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It was fast and convenient, and all the guys were courteous and knowledgeable and very professional.And there was a bikini car w ...

It was fast and convenient, and all the guys were courteous and knowledgeable and very professional.And there was a bikini car wash next door.

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Everyone was friendly and spoke to me. I enjoyed the service. Plus I was in and out without any complaints

Everyone was friendly and spoke to me. I enjoyed the service. Plus I was in and out without any complaints

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quick and easy.

quick and easy.

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Changed my oil fast and easy, and was a fine price.

Changed my oil fast and easy, and was a fine price.

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Happy that Shane (?) is back at this location. Things seem much more professional since he has returned

Happy that Shane (?) is back at this location. Things seem much more professional since he has returned

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The staff was knowledgeable and incredible service was quick with perfect customer service. I will definitely be going back to t ...

The staff was knowledgeable and incredible service was quick with perfect customer service. I will definitely be going back to them, they were excellent!

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Service is good and price is right

Service is good and price is right

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The crew was super friendly and very knowledeable. They also let me know what other work i needed but didnt pressure me to buy. ...

The crew was super friendly and very knowledeable. They also let me know what other work i needed but didnt pressure me to buy. I ended up getting the other work since they were so professional about it. I primarily dealt with Justin I believe his name is. He was amazing. So professional and curteous and very knowledeable. Ive been coming here for my oil change even though i get free ones with toyota. I still come here because the service is great. Ive been taking my cars here for 14 years. Love it here!

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To much up sale. So much so that it made me have a longer wait. I thought the idea behind these types of places was a "quick" ...

To much up sale. So much so that it made me have a longer wait. I thought the idea behind these types of places was a "quick" oil change. Maybe asking up front if you would like us to check out your vehicle fluids, air filter, cabin filter, etc would help.

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Your staff, as usual,, was professional, courteous and friendly. They took the time to answer my questions and explain the proc ...

Your staff, as usual,, was professional, courteous and friendly. They took the time to answer my questions and explain the process.

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I've been coming here for several years and have encountered different staff many times. No matter who they are, every single on ...

I've been coming here for several years and have encountered different staff many times. No matter who they are, every single one of them are over the top courteous and professional. They inspire confidence in their knowledge of what they say to you. Whoever does the hiring for this location does an excellent job!

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This was my sons first time being responsible to get the oil change done and everything worked out perfectly.

This was my sons first time being responsible to get the oil change done and everything worked out perfectly.

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Friendly staff & Clear Professional communication. As a client, you feel welcome and with more confidence to continue visiting t ...

Friendly staff & Clear Professional communication. As a client, you feel welcome and with more confidence to continue visiting this particular location not far away from home. High quality fast service is what we all expect when visiting locations that promote themselves at this level. This particular location is at that level!

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GREAT CUSTOMER SERVICE!!!

GREAT CUSTOMER SERVICE!!!

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No complaints. The Sales guy was very nice and informative and a guy filling in from a different store working top-side was very ...

No complaints. The Sales guy was very nice and informative and a guy filling in from a different store working top-side was very friendly as well!

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The employees were very friendly and walked me through each step. They informed me of everything they were doing.

The employees were very friendly and walked me through each step. They informed me of everything they were doing.

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Staff was friendly and service was completed quickly. My time is worth something. I make an appt at pep boys and I sit for two h ...

Staff was friendly and service was completed quickly. My time is worth something. I make an appt at pep boys and I sit for two hours. That why I now come to you all.

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Very pleasant experience

Very pleasant experience

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People were professional and did not pressure me..

People were professional and did not pressure me..

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Terrific crew!

Terrific crew!

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Fast and friendly and knowledgeable on car care. Nice to see same .faces. and all way great service.

Fast and friendly and knowledgeable on car care. Nice to see same .faces. and all way great service.

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The indoor waiting area had been turned into an office, so there wasn't any place to sit while I waited.

The indoor waiting area had been turned into an office, so there wasn't any place to sit while I waited.

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The service was prompt and the staff friendly and relatable during the service appointment.

The service was prompt and the staff friendly and relatable during the service appointment.

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great staff, easy fast oil change

great staff, easy fast oil change

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The young man who greeted me and explained the process, is as polite as they come. I was extremely impressed by his knowledge an ...

The young man who greeted me and explained the process, is as polite as they come. I was extremely impressed by his knowledge and his no-pressure sales. I felt like he was telling me, not selling me. Integrity is worth it's weight in gold these days...and this young man has it in spades! I will definitely be a returning customer!

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I love the guys at the Oviedo location always friendly and funny and make me feel comfortable

I love the guys at the Oviedo location always friendly and funny and make me feel comfortable

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Fast and friendly service

Fast and friendly service

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prompt professional attention. Previous x2 problem with "Air Box connection" not repeated at this visit.

prompt professional attention. Previous x2 problem with "Air Box connection" not repeated at this visit.

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They were kind and quick! Also very informative!

They were kind and quick! Also very informative!

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Great service...very friendly and polite employees. :)

Great service...very friendly and polite employees. :)

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Awareness of services performed elsewhere based on CarFax was a surprise, and I felt informed about the proper maintenance that ...

Awareness of services performed elsewhere based on CarFax was a surprise, and I felt informed about the proper maintenance that should be performed.

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I have gone here twice and as a girl who knows nothing about cars, I have had consistent amazing service and knowledgeable, impa ...

I have gone here twice and as a girl who knows nothing about cars, I have had consistent amazing service and knowledgeable, impartial advice. I now live an hour away but still return to this location because it is the best!

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Quick, informative, and thorough. Good job!

Quick, informative, and thorough. Good job!

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Always efficient , on time . Dustin is great super friendly and courteous

Always efficient , on time . Dustin is great super friendly and courteous

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I have been told by the makers of my car that conventional oil works just fine for it. My CSR turned his computer screen to show ...

I have been told by the makers of my car that conventional oil works just fine for it. My CSR turned his computer screen to show me two types of oils that were "recommend" for my car, both $20-30 more than I could afford to spend, and asked which one I wanted. To the question of what would happen to my engine if I did not get the expensive oil, he replied "I don't know." Being a young woman, I'm all too used to mechanics trying to take advantage of me. I understand the purpose of upselling, but I was offended that he so blatantly expected me to shell out the extra cash for an unknown reason. He also made it sound as if those two oils were my only choices. I will not return to an establishment that treats me like I am ignorant, and one that also expects a college student to drop $100 on an oil change.

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it was quick and very professional

it was quick and very professional

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I was satisfied

I was satisfied

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It was my first time going to this location for an oil change. The staff was very friendly and welcoming. I will be a returning ...

It was my first time going to this location for an oil change. The staff was very friendly and welcoming. I will be a returning customer.

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they always do a good job...thanks

they always do a good job...thanks

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The oil change took much longer than usual. Usually I'm in and out. This time it seemed to take much more time than usual. Plus ...

The oil change took much longer than usual. Usually I'm in and out. This time it seemed to take much more time than usual. Plus having to wait a little longer before being serviced.

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The overall experience was quick and positive. The technicians are kind, considerate, prompt and knowledgeable. This was my seco ...

The overall experience was quick and positive. The technicians are kind, considerate, prompt and knowledgeable. This was my second visit to the same location and each experience was positive and makes me want to return.

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Great customer service

Great customer service

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Ive been going there for years. Awesome service and good staff. Thank you!

Ive been going there for years. Awesome service and good staff. Thank you!

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Way over priced for the value received.

Way over priced for the value received.

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My first time there. Did not know what to expect.

My first time there. Did not know what to expect.

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It was a very good service...quick and efficient

It was a very good service...quick and efficient

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I liked sitting in the car. I learned a great deal and it was fun interacting with the staff.

I liked sitting in the car. I learned a great deal and it was fun interacting with the staff.

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There was no wait which was great. Dustin and Denzel was very professional and courteous and explain all they were doing for the ...

There was no wait which was great. Dustin and Denzel was very professional and courteous and explain all they were doing for the oil change.

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Felt rushed and not convinced a good job was done. Was done too fast.

Felt rushed and not convinced a good job was done. Was done too fast.

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The staff was very friendly, cooperative, quick, and made me feel more comforted either the service I was receiving.

The staff was very friendly, cooperative, quick, and made me feel more comforted either the service I was receiving.

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Staff were professional, knowledgeable, courteous and friendly.

Staff were professional, knowledgeable, courteous and friendly.

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Price was 25.00 more than dealer

Price was 25.00 more than dealer

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Did not have the oil filter that fits my car in stock, had to wait a little while longer. But I'm not the type to complain so it ...

Did not have the oil filter that fits my car in stock, had to wait a little while longer. But I'm not the type to complain so it really didn't bother me these guys did great a job. They even drove to the auto parts store near by to get the correct oil filter.

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Dustin was very helpful with assisting me with my oil change.

Dustin was very helpful with assisting me with my oil change.

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Great communication with the service technician

Great communication with the service technician

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Quick service, no waiting. And got the good price from Groupon. Various location near my house. Friendly service.

Quick service, no waiting. And got the good price from Groupon. Various location near my house. Friendly service.

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Great service and super quick! Awesome customer service

Great service and super quick! Awesome customer service

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Staff was very friendly and knowledgeable and appreciated my business and brought to my attention over inflated tires on my car ...

Staff was very friendly and knowledgeable and appreciated my business and brought to my attention over inflated tires on my car that I did myself on accident.

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All was well would recommend.

All was well would recommend.

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They were fast and did everything I asked them to do

They were fast and did everything I asked them to do

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Professional and courteous attitudes. Good price with discount. QUick service.

Professional and courteous attitudes. Good price with discount. QUick service.

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Staff at this location are very considerate, yet professional. I trust them.

Staff at this location are very considerate, yet professional. I trust them.

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The representative and team were quick, courteous and extremely helpful.

The representative and team were quick, courteous and extremely helpful.

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It is my first choice go to place

It is my first choice go to place

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I waited almost 30 minutes to get into the service area

I waited almost 30 minutes to get into the service area

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I have been coming to this same Valvoline station for years and have always received great treatment.

I have been coming to this same Valvoline station for years and have always received great treatment.

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Excellent service.

Excellent service.

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Everything was explained and the work was done quickly..

Everything was explained and the work was done quickly..

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Always friendly

Always friendly

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I love this location. I feel like family when I stop in. That is why I travel past 8 oil change places just to come and see John ...

I love this location. I feel like family when I stop in. That is why I travel past 8 oil change places just to come and see Johnathan! So many people complain for poor service, and not enough people get praised for hard work and excellent service! This location is speedy, friendly, and TRUSTWORTHY! Thank you again Jonathan, Anthony, and Dustin for keeping me safe on the road!

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Dustin was very friendly and personable, making the wait much more pleasant and interesting. He answered all of my questions and ...

Dustin was very friendly and personable, making the wait much more pleasant and interesting. He answered all of my questions and he also offered additional services that he felt were necessary and explained them to me. He made sure to show me the new oil and transmission fluids so that I could see the difference. He was a great help and made me feel that much more confident in the services provided!

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There is always room for improvement. The attendants did a very good job, I just feel the pricing could be done to provide a be ...

There is always room for improvement. The attendants did a very good job, I just feel the pricing could be done to provide a better value to the customer.

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The technicians are always friendly and very skilled.

The technicians are always friendly and very skilled.

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Dustin is very polite and helpful

Dustin is very polite and helpful

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The only issue was the price of services

The only issue was the price of services

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When I pulled in Eric was very friendly to me and told me all about which oil I should get and which one would be better for my ...

When I pulled in Eric was very friendly to me and told me all about which oil I should get and which one would be better for my car and mileage. Dustin informed me about my air filter being dirty and suggested I change it. He then saw I was hot sitting in my car and told me about their air conditioned office that he let me sit in while I waited on my car to be finished. The whole process was very pleasant. Great customer service and they both were very informative! Will definitely return because of them!

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Staff was excellent. Everyone was courteous, friendly and very knowledgeable.

Staff was excellent. Everyone was courteous, friendly and very knowledgeable.

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Very fast service

Very fast service

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Great customer service, professional staff and quick oil change.

Great customer service, professional staff and quick oil change.

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It took them 5 seconds to complete my service and cost me $40. I could have just bought the part myself and replaced it for less ...

It took them 5 seconds to complete my service and cost me $40. I could have just bought the part myself and replaced it for less than half of that.

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Too expensive

Too expensive

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The mechanics were very attentive and politeThe shop was neat and tidy

The mechanics were very attentive and politeThe shop was neat and tidy

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staff was friendly, courteous, and knowledgeable. they made me feel comfortable, and the wait was short

staff was friendly, courteous, and knowledgeable. they made me feel comfortable, and the wait was short

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The technicians working on my car were incredibly curtious. I did not feel they pressured me to get extra services they informed ...

The technicians working on my car were incredibly curtious. I did not feel they pressured me to get extra services they informed me of their purpose and priority. Again, great technicians at Valvoline on Alafaya by UCF.

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I expected the oil change service to be quick since I was the only customer at the time. But it took less than 10 minutes :) !! ...

I expected the oil change service to be quick since I was the only customer at the time. But it took less than 10 minutes :) !! Also I changed the air filter myself and noticed a strange noise and went back to Valvoline to have a look and it was my in proper reassembling of the air filter box that caused the problem, out in no time thanks to the staff!!

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The guys were very nice and it went by very fast

The guys were very nice and it went by very fast

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No.

No.

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The customer service technician was friendly. He explained the services needed and even found a coupon for me to use.

The customer service technician was friendly. He explained the services needed and even found a coupon for me to use.

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They knew what they were talking above. They did a great job.

They knew what they were talking above. They did a great job.

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The gents taking care of me were amiable. Enjoyed some simple banter while they changed the oil. Quick and easy.

The gents taking care of me were amiable. Enjoyed some simple banter while they changed the oil. Quick and easy.

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Always courteous, my entire family uses this facility.

Always courteous, my entire family uses this facility.

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My experience was awesome. I did not want to deal with making an appt at the dealership and paying for all kinds of services tha ...

My experience was awesome. I did not want to deal with making an appt at the dealership and paying for all kinds of services that I didn't need nor want. I was impressed with the system that scanned my vin and identified the correct type of oil and filter for my vehicle. The techs were quick, professional, and I got in and out with what I needed. Great job!

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The tech was thorough an informed me about a few problems of that I was unaware!! Thnx!

The tech was thorough an informed me about a few problems of that I was unaware!! Thnx!

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Overall, this was a tremendous experience. I was in and out in under 15 minutes, and felt that the two guys who were assisting ...

Overall, this was a tremendous experience. I was in and out in under 15 minutes, and felt that the two guys who were assisting me were knowledgeable, courteous and helpful. The only reason I can't give the highest rating is that the price for an oil change at Valvoline is so much higher than other places and despite the fact that I've been here before, I was still surprised by the price. However, the prices are printed on the wall, so had I been paying more attention, I would not have been surprised I suppose.

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It was incredibly fast and the workers were so nice.

It was incredibly fast and the workers were so nice.

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The cost of a basic oil change is rather costly compared to other car repair places.

The cost of a basic oil change is rather costly compared to other car repair places.

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Very friendly and knowledgable....made everything easy for me.

Very friendly and knowledgable....made everything easy for me.

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The price is simply too high. $43 for an oil change is too expensive for regular visits. There are other alternatives where up ...

The price is simply too high. $43 for an oil change is too expensive for regular visits. There are other alternatives where upselling is not pushed for considerably cheaper

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Xxx

Xxx

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Service was satisfactory. No complaints.

Service was satisfactory. No complaints.

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The technicians seemed knowledgable and did a thorough yet quick job changing my oil.

The technicians seemed knowledgable and did a thorough yet quick job changing my oil.

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I was taken right away. I was satisfied with the service.

I was taken right away. I was satisfied with the service.

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I never had to leave my car, the service was professional, knowledgeable, and the overall experience was incredibly efficient.

I never had to leave my car, the service was professional, knowledgeable, and the overall experience was incredibly efficient.

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It was quick, easy, they checked everything, and I was out of there in about 15 mins as advertised.

It was quick, easy, they checked everything, and I was out of there in about 15 mins as advertised.

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Did not have to wait long. They were running a sale for $19.99. I was not pressured by them trying to sale multiple changes to b ...

Did not have to wait long. They were running a sale for $19.99. I was not pressured by them trying to sale multiple changes to be made to my car. I had my grand daughters with me so I needed to get in and out and I was.

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Service was good, satisfactory, but not exceptional in any way.

Service was good, satisfactory, but not exceptional in any way.

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It's quick, easy and they are always friendly.

It's quick, easy and they are always friendly.

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Your technicians are always very courteous and helpful.

Your technicians are always very courteous and helpful.

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Friendly, knowledgeable staff, good recommendations, and surprisingly quick service.

Friendly, knowledgeable staff, good recommendations, and surprisingly quick service.

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Very fast and friendly

Very fast and friendly

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Valvoline has screwed up my car two separate occasions. One of which resulted in a ticket due to headlight problems. The staff s ...

Valvoline has screwed up my car two separate occasions. One of which resulted in a ticket due to headlight problems. The staff seems to be clueless when it comes to additional services offered. Yes, they can do a good job changing oil. That being said, installing parts wrong is unacceptable and it costed me money.

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It went quick, guys were nice, no pressure on things that were needed.

It went quick, guys were nice, no pressure on things that were needed.

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Quick and efficient

Quick and efficient

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I had to remind the technicians to check the air pressure and brake light function after they had already checked it off the lis ...

I had to remind the technicians to check the air pressure and brake light function after they had already checked it off the list. There were problems with both.

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Great job getting in and out workers worked fast to get job done in greAt timing

Great job getting in and out workers worked fast to get job done in greAt timing

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Inexpensive, courteous and fast

Inexpensive, courteous and fast

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Quick service and not highly pressured into doing other things that may be needed.

Quick service and not highly pressured into doing other things that may be needed.

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I had gone to a Jiffy Lube earlier in the week for an oil change and they completely messed up my filter and caused a huge oil l ...

I had gone to a Jiffy Lube earlier in the week for an oil change and they completely messed up my filter and caused a huge oil leak. The guys at Valvoline were so nice and helpful. They were having trouble getting the filter off because it was so badly damaged but they kept trying so I wouldn't have to get my car towed. They seriously helped me so much and saved me a lot of trouble and I'm so thankful!! I definitely will be coming back. Excellent customer service!

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The guys that did my oil change were efficient and very friendly :) They made my first oil change easy and helpful. Will come ba ...

The guys that did my oil change were efficient and very friendly :) They made my first oil change easy and helpful. Will come back.

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Courteous friendly staff, knowledgeable, and fast. The entire staff was great. Props to Adam.

Courteous friendly staff, knowledgeable, and fast. The entire staff was great. Props to Adam.

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It was quick, easy, professional guys answered my questions and it was a good experience overall. They didn't hassle me trying ...

It was quick, easy, professional guys answered my questions and it was a good experience overall. They didn't hassle me trying to sell upgrades or additional services which I hated in the past. The people were knowledgeable and did a great job on everything.

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Very friendly and informative. Will definitely be going back.

Very friendly and informative. Will definitely be going back.

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Just a little more expensive than smaller shops. $10 off coupon was nice though

Just a little more expensive than smaller shops. $10 off coupon was nice though

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This was my first time. The Staff was outstanding - all three of the men who helped me and serviced my car. It was a pleasure ...

This was my first time. The Staff was outstanding - all three of the men who helped me and serviced my car. It was a pleasure to get an oil change - something I don't remember saying before.

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The cost could be a bit more efficient. Its seems a bit high

The cost could be a bit more efficient. Its seems a bit high

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Excellent Customer Service.

Excellent Customer Service.

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Overall good service.

Overall good service.

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Very expensive. Been to other valvoline oil change places and paid almost half of what I paid here

Very expensive. Been to other valvoline oil change places and paid almost half of what I paid here

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Very thorough including checking my lights. Put air in the tires. The first time I have been asked to stay in the car during t ...

Very thorough including checking my lights. Put air in the tires. The first time I have been asked to stay in the car during the service which I liked. We recently moved to Florida and I am happy to be back using Valvoline. The guys at this location really did a nice job and I did not feel pressured in fact reassured I chose to go there. Thank you.

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Nobody there was friendly! I mean it's quick and easy but greet the customersame with a smile

Nobody there was friendly! I mean it's quick and easy but greet the customersame with a smile

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The guy that took care of me was Cyle (spelling?) and he was very nice. Everything was finished quickly and efficiently.

The guy that took care of me was Cyle (spelling?) and he was very nice. Everything was finished quickly and efficiently.

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Prompt, professional service.

Prompt, professional service.

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No particular reason, satisfied with the overall service

No particular reason, satisfied with the overall service

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I've come to the same Valvoline Instant Oil Change over the past 4 years and have never had an issue.

I've come to the same Valvoline Instant Oil Change over the past 4 years and have never had an issue.

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Reps did a great job explaining what they were doing along the way, very friendly and appreciated my business

Reps did a great job explaining what they were doing along the way, very friendly and appreciated my business

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Friendly, quick, and polite.

Friendly, quick, and polite.

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I used to hate getting oil changes. The lies about my car needing services and the comments about how I should've changed the oi ...

I used to hate getting oil changes. The lies about my car needing services and the comments about how I should've changed the oil sooner even when I was only a few hundred miles late was awful. It was like they tried to shame me into spending more money. I found this place a few years ago before I got my new car and they were amazing! They still are with my new car! I don't know how to explain how awesome they are but for me they make me not hate getting my oil changed. Previously I hated it but this place by UCF makes easy and they're awesome.

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I was in and out of the place in under 20 minutes. The two guys that directly worked with me were very courteous and the guy un ...

I was in and out of the place in under 20 minutes. The two guys that directly worked with me were very courteous and the guy underneath was quick.

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because they looked out for me, I wasnt due an oil change so they topped off my oil and checked tire pressure.

because they looked out for me, I wasnt due an oil change so they topped off my oil and checked tire pressure.

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All of the employees were extremely nice and highly knowledgeable.

All of the employees were extremely nice and highly knowledgeable.

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Treat their customers well, very fast, and respecting of your decisions; no one tried to make me buy anything I didn't want to.

Treat their customers well, very fast, and respecting of your decisions; no one tried to make me buy anything I didn't want to.

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The man I talked to was incredibly nice and took the time to walk me through step-by-step everything they were doing and checkin ...

The man I talked to was incredibly nice and took the time to walk me through step-by-step everything they were doing and checking with my car. After they finished he even wrote out what he suggested I get done next and the total price of it if I came back to that Valvoline. Knowing the price beforehand for car stuff is really nice.

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I like having my car records in one place. The gentleman that takes care of me seems to be an honest and happy employee wanting ...

I like having my car records in one place. The gentleman that takes care of me seems to be an honest and happy employee wanting to do the best service possible. As a woman I feel safe there.

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Focused on finishing other car in the bay - I was an after thought

Focused on finishing other car in the bay - I was an after thought

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I am highly satisfied with the way they greet and talk to their customers. They Know what need to be done and they do it quickly ...

I am highly satisfied with the way they greet and talk to their customers. They Know what need to be done and they do it quickly and correctly, no pressure to buy additional services either.

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Just a good overall experience. And the staff was very friendly and helpful.

Just a good overall experience. And the staff was very friendly and helpful.

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I've always had wonderful service at this Valvoline location. They greet me politely and continue the pleasant demeanor until I ...

I've always had wonderful service at this Valvoline location. They greet me politely and continue the pleasant demeanor until I pull out of the station. The staff is highly knowledgeable and answers all of my questions thoroughly.

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Very happy, nice guys....reminded me of option to check fluids in between visits

Very happy, nice guys....reminded me of option to check fluids in between visits

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Love cal Olive it's right next to my house & they are always quick & efficient

Love cal Olive it's right next to my house & they are always quick & efficient

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Fast fast n fast

Fast fast n fast

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The people was super friendly and fast.

The people was super friendly and fast.

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Friendly and knowledgeable associate

Friendly and knowledgeable associate

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It's an oil change

It's an oil change

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They are always friendly and very helpful

They are always friendly and very helpful

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Quick, efficient customer service

Quick, efficient customer service

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I have used this center many times. The service is extremely fast and the technicians are very friendly and knowledgable.

I have used this center many times. The service is extremely fast and the technicians are very friendly and knowledgable.

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I do not like small talk and was consistently engaged in this. The sales agent was very friendly and the customer service was e ...

I do not like small talk and was consistently engaged in this. The sales agent was very friendly and the customer service was excellent. I am just not a talker.

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I had never gone to a Valvoline before and I was pleasantly surprised by how quick the service was and how friendly the employee ...

I had never gone to a Valvoline before and I was pleasantly surprised by how quick the service was and how friendly the employees were! Dana talked me through everything step by step while wearing a smile the entire time. She was very helpful, informative, and personable. Anthony worked quickly and efficiently under the hood, and gave me a friendly greeting and farewell. Together these two made my first experience memorable and highly satisfying. I will definitely be returning to this location in the future, and I've already recommended it to two other friends!

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As a young women every time I go to this location I feel very comfortable unlike many other car service places. The women workin ...

As a young women every time I go to this location I feel very comfortable unlike many other car service places. The women working today (10/3) was very helpful and knowledgable. Also, the man working with her was great as well! If only every car service location was like this place. Awesome customer service.

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Quick service and very nice knowledgable staff.

Quick service and very nice knowledgable staff.

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Bc I askes the rep there three times did they put wind shield fluid and she said yes but they never did... they were slow as wel ...

Bc I askes the rep there three times did they put wind shield fluid and she said yes but they never did... they were slow as well

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The staff was very friendly and I didn't feel pressured to buy additional services.

The staff was very friendly and I didn't feel pressured to buy additional services.

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I am a hard person to fully satisfy. I feel like the prices could def be more competitive even though it is a faster process

I am a hard person to fully satisfy. I feel like the prices could def be more competitive even though it is a faster process

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in and out in a fare amount of time for what they had to do and I think that they did a good job.

in and out in a fare amount of time for what they had to do and I think that they did a good job.

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The last question is a bad one. I was satisfied before I stopped in so it will be the same. The staff working was very friendly ...

The last question is a bad one. I was satisfied before I stopped in so it will be the same. The staff working was very friendly and made the time go by fast.

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I got more than what I came in for and I was appreciative of the service.

I got more than what I came in for and I was appreciative of the service.

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The crew there was on top of it. Very down to earth, yet still professional.I liked that!!!

The crew there was on top of it. Very down to earth, yet still professional.I liked that!!!

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Fast and easy

Fast and easy

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QUICK ON THE BALL VERY POLITE I WILL RETURN LIKE SITTING IN THE CAR WHILE YHEY WERE WORKING GOOD WORK GUYS

QUICK ON THE BALL VERY POLITE I WILL RETURN LIKE SITTING IN THE CAR WHILE YHEY WERE WORKING GOOD WORK GUYS

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Fast & courteous service.

Fast & courteous service.

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Quick service, knowledgeable staff, great costumer service, friendly and eye catching sign spinners

Quick service, knowledgeable staff, great costumer service, friendly and eye catching sign spinners

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I passed by the location and saw they we're running a special for customer appreciation. Anthony (he said he was just helping ou ...

I passed by the location and saw they we're running a special for customer appreciation. Anthony (he said he was just helping out that day at that store) was very knowledgeable and professional. He helped me with all my questions. I will be coming back to Valvoline in the future.

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In and out in 5 minutes on a special price deal day. Waited outside 10 seconds only.

In and out in 5 minutes on a special price deal day. Waited outside 10 seconds only.

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Was able to quickly get my oil changed on my lunch break

Was able to quickly get my oil changed on my lunch break

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They were having a customer appreciation day. I had never been here before, but figured I would try it. I got in right away, and ...

They were having a customer appreciation day. I had never been here before, but figured I would try it. I got in right away, and it only took about ten minutes for them to do everything. All of the employees I talked to were super nice and in great moods which made it seem like a pleasant place.

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The service was great but it is expensive as [xxx] compared to other shops around the same area

The service was great but it is expensive as [xxx] compared to other shops around the same area

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Staff on McCulloch and Alafaya is always awesome. I've been going there for years now and my expectations are exceeded every ti ...

Staff on McCulloch and Alafaya is always awesome. I've been going there for years now and my expectations are exceeded every time.

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they're great

they're great

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The person who greeted me and handled the service, Jon, was extremely friendly and did a wonderful job of communicating with me. ...

The person who greeted me and handled the service, Jon, was extremely friendly and did a wonderful job of communicating with me. He was also fun to talk to while I waited for my car to be ready! Getting work done on my car intimidates me, but he made the experience comfortable.

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Quick efficient service at a reasonable price. No undue pressure to purchase other services.

Quick efficient service at a reasonable price. No undue pressure to purchase other services.

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Very efficient and nice. I have never had my oil changed that fast. Italways seemed like a project.....but, not anymore.Thanks ...

Very efficient and nice. I have never had my oil changed that fast. Italways seemed like a project.....but, not anymore.Thanks !

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It's an oil change

It's an oil change

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I had a nine dollar off coupon and still paid $60.00 for a standard oil change and air filter. Too high.

I had a nine dollar off coupon and still paid $60.00 for a standard oil change and air filter. Too high.

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The staff was extremely rude and talked amongst themselves the entire time. Gentlemen explaining the service didn't give a name ...

The staff was extremely rude and talked amongst themselves the entire time. Gentlemen explaining the service didn't give a name and was incredibly short with everything he did. While time is certaintly an important aspect of Valvoline, it shouldn't be conveyed with rude and lack of customer service.

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They are always friendly and fast. They explain everything they do or they think needs done. Very professional.

They are always friendly and fast. They explain everything they do or they think needs done. Very professional.

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Dana was very helpful, kind and courteous.

Dana was very helpful, kind and courteous.

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Staff was very knowledgeable and friendly.

Staff was very knowledgeable and friendly.

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Quick and friendly

Quick and friendly

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I was asked if I wanted the same oil change I normally get, which I said yes to. Normally I get the conventional oil but when I ...

I was asked if I wanted the same oil change I normally get, which I said yes to. Normally I get the conventional oil but when I looked at my receipt after I left I was charged for a higher level oil change. I also felt pressured to buy the recommended additional service.

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Quick, Easy, and Economical

Quick, Easy, and Economical

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The technician wasn't very friendly, but the girl who checked my tires and things was very nice. The oil changes are more expen ...

The technician wasn't very friendly, but the girl who checked my tires and things was very nice. The oil changes are more expensive than other places but I had a coupon and that helped a lot.

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The only complaint I have is about the price. You have gone up drastically since Valvoline bought out the previous company ( Mo ...

The only complaint I have is about the price. You have gone up drastically since Valvoline bought out the previous company ( Mobil I think). I used to get my oil change for about $27, then it went up to $33 now it's over $42!! That is a huge percentage increase! And I have the receipts and even showed them to the attendant. While I love the quick service and the professional and friendly staff, I cannot pay that price. I will look for somewhere less expensive, and as a matter of fact, I searched on the internet before I was even out of your station and I found WAY cheaper oil changes. GREAT service but overpriced.

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The staff were very polite and professional.

The staff were very polite and professional.

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It's always very quick and they don't make you pay for things you don't really need

It's always very quick and they don't make you pay for things you don't really need

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It is quick and I do not have to get out with all my kids. Staff is friendly and give simple easy instruction.

It is quick and I do not have to get out with all my kids. Staff is friendly and give simple easy instruction.

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The service was great can't say anything bad but price was to High can get it done for less at dealer

The service was great can't say anything bad but price was to High can get it done for less at dealer

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Bryan and Dan were really professional, and cool, and cute!!

Bryan and Dan were really professional, and cool, and cute!!

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The price. I could get an oil change for $12 less down the street

The price. I could get an oil change for $12 less down the street

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Very pleased with service. Friendly representatives.

Very pleased with service. Friendly representatives.

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The service was quick. I also had a coupon, but it was not working for some reason, so the manager gave me a different discount ...

The service was quick. I also had a coupon, but it was not working for some reason, so the manager gave me a different discount that was a dollar more off than the one I brought. Great value and service!

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Knowledgable

Knowledgable

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They top off service

They top off service

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no waiting and the additional services were suggested but I was not pressured to buy them

no waiting and the additional services were suggested but I was not pressured to buy them

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They checked that my car was functional beyond just an oil change (put air in tires, etc).

They checked that my car was functional beyond just an oil change (put air in tires, etc).

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I had my oil changed in less than 30 min, and they checked extra things too. I like the emailed receipt

I had my oil changed in less than 30 min, and they checked extra things too. I like the emailed receipt

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I find the people that work there are very polite and I have never been pressured to buy anything extra however they do let me ...

I find the people that work there are very polite and I have never been pressured to buy anything extra however they do let me know if I need to change or fix anything in the future. Over all I like going there because its right by my house and its open on Sunday. Keep up the good work. I'll be back :)

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The mechanic who directly helped me (forgot his name!) was very helpful, honest and all around a great help.

The mechanic who directly helped me (forgot his name!) was very helpful, honest and all around a great help.

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The team on Mitchell Hammock is better and faster

The team on Mitchell Hammock is better and faster

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Vavoline members were very friendly, courteous, patient and efficient.

Vavoline members were very friendly, courteous, patient and efficient.

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Josh was very friendly and honest.

Josh was very friendly and honest.

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This was my first time there. Out was quick, the service men were nice and knowledgeable.

This was my first time there. Out was quick, the service men were nice and knowledgeable.

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I