North Lake

The service technicians were excellent. They were friendly, patient and knowledgeable. I felt like I was in good hands and I tru ...

The service technicians were excellent. They were friendly, patient and knowledgeable. I felt like I was in good hands and I trusted them.

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The staff was friendly with each other and myself. There was no pressure and I didn’t feel anxious that I was going to be upsold ...

The staff was friendly with each other and myself. There was no pressure and I didn’t feel anxious that I was going to be upsold or that I would be treated differently.

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Wait time, was because it was a full BayService was efficient. Agents was polite. Overall experience was good.

Wait time, was because it was a full BayService was efficient. Agents was polite. Overall experience was good.

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The female attendant was very helpful and professional

The female attendant was very helpful and professional

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The staff was thorough in their greeting and job. 100% satisfied with the whole experience.

The staff was thorough in their greeting and job. 100% satisfied with the whole experience.

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Good work

Good work

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The staff was very friendly and explained what was being done each step of the way.

The staff was very friendly and explained what was being done each step of the way.

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The lady who helped me (wish I could remember her name - it was Sun., Jan 27th about 11am) knew what she was doing, was friendly ...

The lady who helped me (wish I could remember her name - it was Sun., Jan 27th about 11am) knew what she was doing, was friendly and patient with my questions.

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Everything went very well . Employee Michayla topside was excellent. She has very good soft skills and was very friendly and acc ...

Everything went very well . Employee Michayla topside was excellent. She has very good soft skills and was very friendly and accommodating .My only criticism was the pricing , $62.03 which i thought was very high based on the current price of oil and gas . With oil at $52.00 per barrel your pricing is high. I realize my car takes 7.5 quarts but i felt you were not competitive locally.I will not return unless i have a coupon for a substantial discount.

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They did all the work quick an efficient

They did all the work quick an efficient

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Once I pulled into the bay they were very quick .

Once I pulled into the bay they were very quick .

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The staff are friendly and helpful. They don’t put any pressure of paying extra for other stuff. Fast service.

The staff are friendly and helpful. They don’t put any pressure of paying extra for other stuff. Fast service.

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Service was very fast and thorough.

Service was very fast and thorough.

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Took my daughter's car in for its oil change. I was greeted promptly and pulled into the service bay. Technicians went right t ...

Took my daughter's car in for its oil change. I was greeted promptly and pulled into the service bay. Technicians went right to work, changing the oil. The only downside was they planned to replace the air filter without my authorization, and I mentioned it and that stopped.

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They turned me around. They were very busy, a guy called out & everybody needed something. This is the reason no one greeted me. ...

They turned me around. They were very busy, a guy called out & everybody needed something. This is the reason no one greeted me. Then a returning tire rotation was taken in b4 me. I was upset but they pulled me in explained the process & I had a great experience. Those in charge should think about signs for those of us having never been there b4. Sign should say "Stay in your vehicle we will come to you!" The only reason I did not get out of my van was because my husband told me to stay in van. Overall the crew was professional & friendly.

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Everybody very prof

Everybody very prof

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They were very nice and efficient . The groupon I used was fantastic and saved me lots of money.

They were very nice and efficient . The groupon I used was fantastic and saved me lots of money.

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Michael, was very nice and so were the other gentlemen. They were all respectful of my dog, me and our time. They were all ver ...

Michael, was very nice and so were the other gentlemen. They were all respectful of my dog, me and our time. They were all very pleasant and all spoke with a smile.

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Staff was great, communicated to as they worked and was done quickly.

Staff was great, communicated to as they worked and was done quickly.

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Very friendly, efficient service

Very friendly, efficient service

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Quick, efficient service. Friendly staff didn't try to upsell me random parts. Good conversation. Honest.

Quick, efficient service. Friendly staff didn't try to upsell me random parts. Good conversation. Honest.

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Seems like this location had a good team.They were communicating well together

Seems like this location had a good team.They were communicating well together

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No wait; no problems

No wait; no problems

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I’ve been going there for about two years and every time is excellent service

I’ve been going there for about two years and every time is excellent service

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Fast great service, groupon price! Excellent service by Jeffrey, manager.

Fast great service, groupon price! Excellent service by Jeffrey, manager.

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always professional and dependable

always professional and dependable

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Expediency, Friendly, knowledgeable, Service exceptional

Expediency, Friendly, knowledgeable, Service exceptional

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very friendly and was courteous toward a trainee that was working

very friendly and was courteous toward a trainee that was working

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No problems and it was fast

No problems and it was fast

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Everything went great this time and they had my rear wiper this time!!

Everything went great this time and they had my rear wiper this time!!

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I was in an out in less than 10 minutes, staff was friendly and it was quick

I was in an out in less than 10 minutes, staff was friendly and it was quick

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Customer service was great and service thank you

Customer service was great and service thank you

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I’ m highly satisfied with my oil change because vavoline changes the oil, takes a moment to show me the new fluid level and mak ...

I’ m highly satisfied with my oil change because vavoline changes the oil, takes a moment to show me the new fluid level and makes other suggestion and explains why the suggestion are being made. That’s awesome service!

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The tech that helped me was very personable and explained everything. I feel bad I did not get his name, be he was awesome!!

The tech that helped me was very personable and explained everything. I feel bad I did not get his name, be he was awesome!!

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#UCF KNIGHTS

#UCF KNIGHTS

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I waited outside for about 20 minutes. No one greeted me until I pulled into the service bay. The young female that went to chec ...

I waited outside for about 20 minutes. No one greeted me until I pulled into the service bay. The young female that went to check my air filter had no clue what to do when she pulled out my 70 dollar K&N air filter. One of the guys had to tell across the bays to just put it back.

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The gentlemen who assisted us was extremely welcoming and knowledgeable. Best experience yet at valvoline

The gentlemen who assisted us was extremely welcoming and knowledgeable. Best experience yet at valvoline

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technician left a greasy hand print on the side of my white vehicle. Left greasy fingerprints on the door handle.

technician left a greasy hand print on the side of my white vehicle. Left greasy fingerprints on the door handle.

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Nothing significant stood out.

Nothing significant stood out.

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I came in because my oil light came on so I expected that I needed oil and an oil change. I did not expect or anticipate an ent ...

I came in because my oil light came on so I expected that I needed oil and an oil change. I did not expect or anticipate an entire fuel system cleaning, which I was told I also needed, for an additional $100 that I did not wish nor expect to spend.

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I did not expect the price to be what it was. But overall the price was fair

I did not expect the price to be what it was. But overall the price was fair

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Great Team

Great Team

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Everyone had great customer service and a sense of urgency.

Everyone had great customer service and a sense of urgency.

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The service technician went above and beyond by answering my questions about the service.

The service technician went above and beyond by answering my questions about the service.

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I love the convenience and being able to stay in my car to see that the oil is actually changed.

I love the convenience and being able to stay in my car to see that the oil is actually changed.

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Fast, reliable and knowledgeable staff

Fast, reliable and knowledgeable staff

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Hector is always honest, courteous and I don't feel pressured into buying other services (unlike others in the area, which is wh ...

Hector is always honest, courteous and I don't feel pressured into buying other services (unlike others in the area, which is why I no longer go to them).

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I arrived in the waiting area behind the service building, (2-bay, with both the left and right bays occupied with cars, but n ...

I arrived in the waiting area behind the service building, (2-bay, with both the left and right bays occupied with cars, but no other vehicles awaiting service at the facility), and after waiting approx. 10 or more minutes, when the right bay vehicle exited the facility, only then did a Valvoline service worker acknowledge my presence, and direct me into the service bay. From there on, the oil change service I requested was fine.

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It was quick. The techs answered questions that I had.

It was quick. The techs answered questions that I had.

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Painless experience. Staff was efficient and expedited the process

Painless experience. Staff was efficient and expedited the process

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Quick and easy

Quick and easy

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Staff was proficient and friendly.

Staff was proficient and friendly.

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It was fast. Had a coupon. Efficient and friendly service. Hector was great.

It was fast. Had a coupon. Efficient and friendly service. Hector was great.

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The technicians were very efficient and nice. It was a pleasant experience.

The technicians were very efficient and nice. It was a pleasant experience.

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Excellent service and products

Excellent service and products

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Your tire gauges are out of calibration - every time I go there I end up with 40PSI on the right tires and 30psi on the left tir ...

Your tire gauges are out of calibration - every time I go there I end up with 40PSI on the right tires and 30psi on the left tires - then I go to the gas station and put money in their tire pump to get the correct pressure.

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The staff was courteous and professional and got me in an out in a very timely fashion. They mentioned items that might need at ...

The staff was courteous and professional and got me in an out in a very timely fashion. They mentioned items that might need attention, but I did not feel pressured to purchase. They left the decision up to me which is very important to me.

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Easy to do

Easy to do

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Jeffrey and Mikaela took great care of my car and me -

Jeffrey and Mikaela took great care of my car and me -

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Hector always provides service with a smile in a very professional manner. Brandon and Michayla were also very friendly and help ...

Hector always provides service with a smile in a very professional manner. Brandon and Michayla were also very friendly and helpful with my questions. Service was thorough and efficient. Thank you for good service!

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Excellent service. Explained what they were doing. No pressure.

Excellent service. Explained what they were doing. No pressure.

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My experience is always pleasant! All of the employees are always very friendly! Thank you

My experience is always pleasant! All of the employees are always very friendly! Thank you

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I think price is too high even w a $8 coupon

I think price is too high even w a $8 coupon

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Great service and great employees made this experience a good one.

Great service and great employees made this experience a good one.

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Your staff was friendly, accommodating, knowlegible, fast, and efficient... Exactly as anticipated, very glad I received the l ...

Your staff was friendly, accommodating, knowlegible, fast, and efficient... Exactly as anticipated, very glad I received the level of experience, I was expecting.... Kudos to all of the staff....

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Friendly good job!

Friendly good job!

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Just very quick and affordable and didn't try to sell you on other stuff

Just very quick and affordable and didn't try to sell you on other stuff

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The gentleman in charge who's name was Jeffery seemed to be the only one that knew what he was doing. The other two young gentl ...

The gentleman in charge who's name was Jeffery seemed to be the only one that knew what he was doing. The other two young gentlemen on the floor seemed lost and unknowledgeable and without the foreman were basically going in circles or just standing there waiting to be told what to do next on my car and the other cars in the bay. I never looked at the clock to see what time I had pulled in but it had to have taken them over 30 minutes just to change my oil from the time I pulled into the bay. I also needed some other things done on my car but was hesitant to do so when I saw how unknowledgeable the staff seemed.

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Great service the guy that helped me was very knowledgeable

Great service the guy that helped me was very knowledgeable

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They are quick and I can see everything that they do right from the waiting room! Everything is explained to me! The staff is ex ...

They are quick and I can see everything that they do right from the waiting room! Everything is explained to me! The staff is extreemly polite and friendly!

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Friendly people quick to do the job. And very friendly and patient with me

Friendly people quick to do the job. And very friendly and patient with me

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Nice people and great service.

Nice people and great service.

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This was my first time going here, I usually go to another venue down the street but bought a Groupon to try it out. The technic ...

This was my first time going here, I usually go to another venue down the street but bought a Groupon to try it out. The technician that checked me in was great and let me know I'll owe $4.99 with my Groupon for a disposal fee which I was fine with. Another technician walked up that I believe was the manager and asked if wanted new wiper blades, I politely said no, than he said why not because you need them and I can give you a Groupon discount. I explained I just had them changed and he said I still needed them and I again said no thank you. During the 10 minutes I was there, my 2 air filters were sitting on the top of my car directly in front of the drivers seat. When they were don't the same guy that tried to get me to buy the new wipers rang me up and said it would by $44.99. When I asked why it was that price when I had the Groupon he explained the $40 was for the 2 new air filters. I never ordered them, never approved putting new ones in my car and no one there even discussed that fact that I needed them. This is unacceptable as a customer to have something put into your car without a prior discussion or agreement for new parts.

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Two of us always get our oil changes and some other services at this location because the staff is knowledgeable & efficient. W ...

Two of us always get our oil changes and some other services at this location because the staff is knowledgeable & efficient. We have been at another location closer to where we live, who were very inefficient.

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The minute i arrived to my favorite valvoline location, everyone is always welcoming. Trust them very much when it comes to my c ...

The minute i arrived to my favorite valvoline location, everyone is always welcoming. Trust them very much when it comes to my cars needs. Would not change a thing about staff and crew & management.

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Hector the manager and staff are excellent.

Hector the manager and staff are excellent.

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I was in and out 20 min. And it was early on a Sunday.

I was in and out 20 min. And it was early on a Sunday.

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Fast and efficient service, combined with a polite and conscientious Service Tech.

Fast and efficient service, combined with a polite and conscientious Service Tech.

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Jeff is great. Service is fast and friendly. Took 2 cars in last weekend

Jeff is great. Service is fast and friendly. Took 2 cars in last weekend

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The staff was friendly and didn’t push too hard to sell anything extra.

The staff was friendly and didn’t push too hard to sell anything extra.

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The gentleman who checked me in was very friendly and explained everything they were doing to my car. He also gave me options to ...

The gentleman who checked me in was very friendly and explained everything they were doing to my car. He also gave me options to purchase other parts for my car with without pressure to purchase at that time of service. The whole team was very friendly and professional.

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Very professional

Very professional

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Jeffrey greeted me right away and had me in and out in less than 15 minutes.He keeps all the other guys in place and on top of t ...

Jeffrey greeted me right away and had me in and out in less than 15 minutes.He keeps all the other guys in place and on top of things.Jeffrey is the BEST !!

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Very fast and knowledgeable service!

Very fast and knowledgeable service!

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Fast and efficient service.

Fast and efficient service.

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The Technicians were very efficient.And although they mentioned my wiperBlades needed replacing there was no pressure on purch ...

The Technicians were very efficient.And although they mentioned my wiperBlades needed replacing there was no pressure on purchasing at the location . They answered questions I needed clarification on and provided Excellent Customer Service. I am glad I found this place. I had a bad experience in the past at a different facility and developed a distrust. A friend advise me that she had a great experience with another Valvoline Location and recommended. I am glad she did. As long as you have employees as those that serviced my vehicle today. I will continue to use and recommended this location.

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They service tech was very nice, did not pressure me into buying new things, allowed me to stay in my car and I could see the se ...

They service tech was very nice, did not pressure me into buying new things, allowed me to stay in my car and I could see the service being done.

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I presented a coupon but I don't know if it was applied. I have no idea how much an oil change is. I never got a receipt and i ...

I presented a coupon but I don't know if it was applied. I have no idea how much an oil change is. I never got a receipt and it was not emailed to me.

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Friendly staff, no waiting, answered my questions politely and professionally.

Friendly staff, no waiting, answered my questions politely and professionally.

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I liked the friendliness of the staff and how quick the service was performed. I also really liked how I was showed what I neede ...

I liked the friendliness of the staff and how quick the service was performed. I also really liked how I was showed what I needed to get replaced and they showed me what was being replaced at the time it was being done. I can trust the staff and say that I know exactly what is being serviced on my car. I really enjoyed my experience here and will definitely be back.

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speed knowledge & price

speed knowledge & price

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The service was performed promptly and competently.

The service was performed promptly and competently.

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Just what I wanted

Just what I wanted

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As always fast , friendly and at a reasonable price

As always fast , friendly and at a reasonable price

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- personable- good service- fast service

- personable- good service- fast service

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First I spent $600 only 14000 miles ago to get a complete service done on my truck and now they had to change the rear end fluid ...

First I spent $600 only 14000 miles ago to get a complete service done on my truck and now they had to change the rear end fluid because it was black as can be and I have a noisy bearing now in my rear end so I had the oil changed and they at no charge change the oil in the rear end and flushed it so I thought I would be happy. Perio first I spent $600 only 1400 miles ago to get a complete service done on my truck and now they had to change the rear end fluid because it was black as could be and I have a noisy Barrie now in my rear end so I had the oil changed and they at no charge change the oil in the rear end and flushed it so I thought I would be happy. I change the oil because I was leaving on a trip to go north only to come out of my hotel room to find a pool of oil underneath my vehicle I then noticed the mechanic never tightened up the oil fill drain on the engine I lost approximately 4 quarts of oil between the ground the underneath of my truck the trailer and brand new vehicle I have on the flatbed trailer . I am so glad that I caught it before the drain plug fell out completely and let all the engine oil out of my vehicle

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very friendly service

very friendly service

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The associates are always friendly and professional.

The associates are always friendly and professional.

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they are always efficient

they are always efficient

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I have been coming here for years and have always had great service and that is the reason I keep coming back

I have been coming here for years and have always had great service and that is the reason I keep coming back

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Everyone was extremely kind and helpful and happy to answer all the questions I had! I’m so glad I went!!

Everyone was extremely kind and helpful and happy to answer all the questions I had! I’m so glad I went!!

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Larry was very thorough and quick

Larry was very thorough and quick

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because they did a great job and I'll be back

because they did a great job and I'll be back

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Hector always shoot straight, and form shoe what needs to be done but does not twist your arm to have the services completed. I ...

Hector always shoot straight, and form shoe what needs to be done but does not twist your arm to have the services completed. I like that the guys seem to enjoy their jobs and they do it well

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Went in for amtran fluid change, spoke with the tech about my issue and he recommended another fluid change. Happy to have the h ...

Went in for amtran fluid change, spoke with the tech about my issue and he recommended another fluid change. Happy to have the help.

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Speed of service, friendliness of staff!

Speed of service, friendliness of staff!

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Quick Done right Great customer service

Quick Done right Great customer service

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It was quick, they listened and complied with my requests, and did not try to sell me extras.

It was quick, they listened and complied with my requests, and did not try to sell me extras.

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Fast service, friendly knowledgeable staff.

Fast service, friendly knowledgeable staff.

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The service team was fast, efficient and polite

The service team was fast, efficient and polite

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Didn’t have to wait.

Didn’t have to wait.

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The service attendant was very friendly and knowledgeable service was fast and they seemed to be very professional and I loved ...

The service attendant was very friendly and knowledgeable service was fast and they seemed to be very professional and I loved the fact that they did not pressure me to buy an oil filter that I knew I did not need that was really nice because I have encountered that in the past and that made me not go back to that particular service center

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Fast service

Fast service

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Great service

Great service

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very easy, very nice employees

very easy, very nice employees

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The guy that checked me in and cashed me out was great.

The guy that checked me in and cashed me out was great.

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It was quick and personal were very friendly.

It was quick and personal were very friendly.

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Friendly, professional staff. Will come back again.

Friendly, professional staff. Will come back again.

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Lil expense

Lil expense

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great manager

great manager

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They were very professional answered all my questions replaced a tail light was out I was not aware of save me a ticket I reall ...

They were very professional answered all my questions replaced a tail light was out I was not aware of save me a ticket I really appreciate those guys I will be back Larry and Hector were amazing I really appreciate them

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Larry and Hector were very polite and courteous. ( another employee was there but I don't remember his name.) I will continue t ...

Larry and Hector were very polite and courteous. ( another employee was there but I don't remember his name.) I will continue to go to this store and recommend it to others.

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Great service very quick

Great service very quick

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The guys there were very helpful. Let me know what I needed, explained the different types of oils. It was the quickest oil chan ...

The guys there were very helpful. Let me know what I needed, explained the different types of oils. It was the quickest oil change I've ever had. Much better then going to Ford and waiting 2 hours!!! I was in and out in 15 min.

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The guys were very friendly and efficient. They answered all my questions and told me what services I was due for. I will be goi ...

The guys were very friendly and efficient. They answered all my questions and told me what services I was due for. I will be going back to have my tires rotated and my A/C and air filters replaced.

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Quick in and out.

Quick in and out.

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Always pleasant

Always pleasant

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always smooth

always smooth

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They were fast and efficient and I was not pressured into getting other services

They were fast and efficient and I was not pressured into getting other services

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I purchased a Groupon special for my Synthetic oil change, with the understanding, as always, anywhere I go, it is for 5 quarts ...

I purchased a Groupon special for my Synthetic oil change, with the understanding, as always, anywhere I go, it is for 5 quarts of oil; my truck taking 7, I add the rest later. When the 1st rep checked me in and said the groupon is for a full-synthetic oil change for 5 quarts of oil, I said "yes". After the oil change was completed, Kevin then took over, everything checked and reset, he told me the balance was 25.00 and some change for 2 extra quarts. Excuse me? The Groupon was for 5 quarts full synthetic for which I confirmed in the initial check in. Why would I purchase the Groupon only to give you more money. I did not agree to add 2 extra quarts. Kevin heard my protest and said, "Ok", there is no charge and he told me to not put the additional quarts in when I got home. I only paid the taxes, which I am accustom to. However, I left probably not going to return to this location; and very concerned how many other customers they are attempting to get more money w/o confirming to add these additional quarts of oil, then telling them they have to pay. This is bad business.

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Fast, Friendly and Efficient

Fast, Friendly and Efficient

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Very good customer service. Trustworthy and super fast

Very good customer service. Trustworthy and super fast

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The service manager fixed oir hood latch while we waited, he was sincerely concerned and was able to rectify the problem!

The service manager fixed oir hood latch while we waited, he was sincerely concerned and was able to rectify the problem!

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the staff: Lawrence, Rodrick, and Jeffrey were extremely polite, fast and efficient. I will definitely come back and recommend t ...

the staff: Lawrence, Rodrick, and Jeffrey were extremely polite, fast and efficient. I will definitely come back and recommend this facility.

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It was a busy day for me. I pulled into the station and literally didn’t even have to get out of my car. The gentlemen had my oi ...

It was a busy day for me. I pulled into the station and literally didn’t even have to get out of my car. The gentlemen had my oil changed and breaklight replaced in less than ten minutes. Very professional and friendly

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Friendly staff, very informative and very helpful.

Friendly staff, very informative and very helpful.

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I was promised a receipt sent to my e-mail and I never received it

I was promised a receipt sent to my e-mail and I never received it

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The person at the begining of the visit was not friendly at all. In fact he was a little rude

The person at the begining of the visit was not friendly at all. In fact he was a little rude

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Immediate service, polite staff that didn't push stuff I didn't need or want. I do a lot of my own maintenance.

Immediate service, polite staff that didn't push stuff I didn't need or want. I do a lot of my own maintenance.

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I did not receive this service. I live in California and have never had a car serviced in Florida. Please remove me from your li ...

I did not receive this service. I live in California and have never had a car serviced in Florida. Please remove me from your list of customers.

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They did not have an air filter to fit my vehicle and the price of the windshield wipers seemed high, $60.00 for the pair.

They did not have an air filter to fit my vehicle and the price of the windshield wipers seemed high, $60.00 for the pair.

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Fast, efficient service, and no pressure to buy stuff I don't need.

Fast, efficient service, and no pressure to buy stuff I don't need.

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that was an incorrect response. I was highly satisfied

that was an incorrect response. I was highly satisfied

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Jeremy is valuable employee of Valvoline

Jeremy is valuable employee of Valvoline

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It wasn't that I wasn't satisfied. There was a new person handling the checking in and checking out of the vehicles. He was trai ...

It wasn't that I wasn't satisfied. There was a new person handling the checking in and checking out of the vehicles. He was training so I understand the small problems with him telling me the correct prices for certain things. The regular staff was very helpful and hands on with him.

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All of the guys and girls who work at this location are always polite and efficient. I always get great service and a friendly ...

All of the guys and girls who work at this location are always polite and efficient. I always get great service and a friendly smile.

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Great costumer service

Great costumer service

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customer service 100%

customer service 100%

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Friendly, quality product.

Friendly, quality product.

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Customer service rep was really a pleasure to work with!

Customer service rep was really a pleasure to work with!

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Clean, nice, quick & easy! Thanks!

Clean, nice, quick & easy! Thanks!

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I like that the service is very fast. I don’t even need to leave my car.

I like that the service is very fast. I don’t even need to leave my car.

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Great service for over 10 years

Great service for over 10 years

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Service is quick and friendly, prices are reasonable and there are always coupons available.

Service is quick and friendly, prices are reasonable and there are always coupons available.

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Hector the manager was terrific

Hector the manager was terrific

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I was highly satisfied everything went well

I was highly satisfied everything went well

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All about the staff. They are upbeat, smiling, friendly, professional and focused. Customer service is almost a lost art in Amer ...

All about the staff. They are upbeat, smiling, friendly, professional and focused. Customer service is almost a lost art in America today so I am always thrilled to experience it. I have 3 or 4 oil places I drive past to go here, does that tell you anything?

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They poured oil from a watering can. I was unable to see the product before being put in my car. I was unable to confirm if it w ...

They poured oil from a watering can. I was unable to see the product before being put in my car. I was unable to confirm if it was indeed the synthetic oil I requested and paid for. Normally, the product is opened in front of me.

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Easy Peasy!!! Quick service, in&out. Time is money. I don't have time to sit and wait or drop my vehicle off and have to return ...

Easy Peasy!!! Quick service, in&out. Time is money. I don't have time to sit and wait or drop my vehicle off and have to return to retrieve it hours later.

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Asked mot to do tires and they started doing tires.

Asked mot to do tires and they started doing tires.

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The friendly, professional service I received made for a stress free experience. I do not have knowledge of vehicles and am at ...

The friendly, professional service I received made for a stress free experience. I do not have knowledge of vehicles and am at the mercy of honest people for repairs. After several poor experiences I am happy to have found a trustworthy repair center. I even told all my family about my positive experience at Easter dinner!

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Always nice, professional, know their stuff - I had to wait because I got there prior to it being open

Always nice, professional, know their stuff - I had to wait because I got there prior to it being open

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Staff was professional. No pressure to purchase unwanted services was a reason to come back more often. Keep it like that and ...

Staff was professional. No pressure to purchase unwanted services was a reason to come back more often. Keep it like that and you will have a regular customer in me. Thank you.p.s. Ken was awesome!

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It just meet my expectation and did not eceeded it.

It just meet my expectation and did not eceeded it.

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Quick and sit in car

Quick and sit in car

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Im a repeat customer. Location is good.

Im a repeat customer. Location is good.

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The attendant did not indicate he was communicating with me when I first went in. Did not fully explain what he was doing, or w ...

The attendant did not indicate he was communicating with me when I first went in. Did not fully explain what he was doing, or what he expected of me. I was a little confused initially!

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They were friendly, quick, and efficient.

They were friendly, quick, and efficient.

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the guys once again were on top of their game. had me in and out and on my way.

the guys once again were on top of their game. had me in and out and on my way.

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Jeffrey was very helpful and honest with me. He showed me what he was seeing wrong with my vehicle.

Jeffrey was very helpful and honest with me. He showed me what he was seeing wrong with my vehicle.

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We had two oil changes done today—one full synthetic and one conventional. Brought the cars in at different times and each time ...

We had two oil changes done today—one full synthetic and one conventional. Brought the cars in at different times and each time the service was spot on. Jeffrey helped us —suggested a cabin air filter for my husbands car and explained the importance. We used groupons too and he was exceedingly kind and professional. You have a great team at this location!

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Emissions hose to air filter was disconnected and I had to fix it after the visit

Emissions hose to air filter was disconnected and I had to fix it after the visit

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EMPLOYEES ARE ALWAYS FRIENDLY, QUICK AND EFFICIENT. ONLY ONE THING WAS MISSED AND IT WAS THAT THEY FORGOT TO TURN THE MAINTENANC ...

EMPLOYEES ARE ALWAYS FRIENDLY, QUICK AND EFFICIENT. ONLY ONE THING WAS MISSED AND IT WAS THAT THEY FORGOT TO TURN THE MAINTENANCE LIGHT OFF. I DONT KNOW HOW TO DO IT. I'LL PROBABLY STOP BY THERE AN HAVE THEM DO IT FOR ME.

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This was my first visit, as I had always gone to Jiffy Lube, Sears, or other places for my oil changes. The service and profess ...

This was my first visit, as I had always gone to Jiffy Lube, Sears, or other places for my oil changes. The service and professionalism at this Valvoline location far exceeded my expectations, and I don't expect to go anywhere else in the future. Super fast and courteous service!

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The service was great I can’t complain about it

The service was great I can’t complain about it

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The guy was nice he didn’t make me wait and the service was awesome

The guy was nice he didn’t make me wait and the service was awesome

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Manager Hector and his team went above and beyond to care for my vehicle, while I did only get an oil change, i was told exactly ...

Manager Hector and his team went above and beyond to care for my vehicle, while I did only get an oil change, i was told exactly what was recommended to be serviced on my vehicle for future services. I didnt feel pressured like the other stores have made me felt in the past. I’ll def be returning

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Good taking care of

Good taking care of

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The staff were very courteous and each one new what to do and when to do it.

The staff were very courteous and each one new what to do and when to do it.

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Received other servicesI'm very satisfied with the maintenance done

Received other servicesI'm very satisfied with the maintenance done

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Good service

Good service

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Easy in Easy out always great service.

Easy in Easy out always great service.

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No lineNo WaitingNo Idle chit chatService team went to work and got out in a timely manner

No lineNo WaitingNo Idle chit chatService team went to work and got out in a timely manner

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Excellent fast service.

Excellent fast service.

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As any other visit the staff is always helpful in understanding about my needsAnd I always return for their recommendations for ...

As any other visit the staff is always helpful in understanding about my needsAnd I always return for their recommendations for my vehicle maintenance

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had a 20 year old car, thay had the hard to pun in filter

had a 20 year old car, thay had the hard to pun in filter

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The staff was very friendly and offered services that I had not thought of

The staff was very friendly and offered services that I had not thought of

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Very thorough

Very thorough

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i was satisfied

i was satisfied

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Very easy with a busy schedule.

Very easy with a busy schedule.

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watch tech spin my tire lugs as the tech couldn't get them off do the she didn't und3rstand the impact gun I really hope my lug ...

watch tech spin my tire lugs as the tech couldn't get them off do the she didn't und3rstand the impact gun I really hope my lugs are not stripped

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I was given time with the manager at my request & he answered all my questions to my satisfaction.

I was given time with the manager at my request & he answered all my questions to my satisfaction.

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Better prices, long wait, service was Great! Wait was long.

Better prices, long wait, service was Great! Wait was long.

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Professional and Courteous staff

Professional and Courteous staff

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My salesperson was excellent and he helped me out so much

My salesperson was excellent and he helped me out so much

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Your Tech Kevin, made me feel very important. He was courteous, professional, and friendly. I could not have asked for better ...

Your Tech Kevin, made me feel very important. He was courteous, professional, and friendly. I could not have asked for better service than he gave. You had a very unprofessional man there a couple months back and I said to myself that because of his behavior I wouldn't come back. Actually, I would look before pulling in to that location. If I saw him I planned to keep moving. It was refreshing doing business with Kevin. Kudos! I will continue to use this establishment if people like Kevin are changing my oil. I do, however, feel that your prices are extremely high.

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I was charged $6.99 as an "Extra Oil Charge" which says "Customer opted out of manufacturer recommended oil for this vehicle". ...

I was charged $6.99 as an "Extra Oil Charge" which says "Customer opted out of manufacturer recommended oil for this vehicle". This was never mentioned to me during my visit. I used a Valvoline supplied coupon # NANA2B3 for a $15.00 discount and I'm wondering if this triggered the extra oil charge.

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knowlegable and lnformative

knowlegable and lnformative

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Fast, and knowledgable

Fast, and knowledgable

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first time impression was good, i had two dogs in the car, so it was very convenient to drive thru.

first time impression was good, i had two dogs in the car, so it was very convenient to drive thru.

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The staff was rude to my service person. I did not like how they were speaking to her, and it made the experience uncomfortable ...

The staff was rude to my service person. I did not like how they were speaking to her, and it made the experience uncomfortable for me as a customer. I’ve always had great service at Valvoline in the past, but I was shocked at how the other workers were treating the one taking care of my car.

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Service ws fast and the coupon worked !!

Service ws fast and the coupon worked !!

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Flawless as far as express oil changes go. Had to wait a little while in the bay. I believe the car in front of me was changing ...

Flawless as far as express oil changes go. Had to wait a little while in the bay. I believe the car in front of me was changing out all there wipers.

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Friendly staff (except one redhead woman who seemed not to want to do any services). They worked as a team to get me in and out ...

Friendly staff (except one redhead woman who seemed not to want to do any services). They worked as a team to get me in and out quickly.

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The person that measure the tiré pressure did no do it correct, I has to checked afterwards and was a big difference of pressur ...

The person that measure the tiré pressure did no do it correct, I has to checked afterwards and was a big difference of pressure in each tiré, ibas hoy to get 35 pones in each and when i checked was around 23 in each , so it was not a good job, first time that happens,

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Only because last oil change at the same location they told me my radiator probably needed to be flushed next time because the f ...

Only because last oil change at the same location they told me my radiator probably needed to be flushed next time because the fluid was dark. This time I was expecting the same thing and was ready to do it but they didn’t mention it at all. So now I’m wondering if it really didn’t need it or if they missed it this time.

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As always prompt, friendly service and the service coupons always keep me in budget.

As always prompt, friendly service and the service coupons always keep me in budget.

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Staff could be more pleasant

Staff could be more pleasant

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The men are very professional & know their stuff. We once visited another location & was very disappointed. Therefore, we alwa ...

The men are very professional & know their stuff. We once visited another location & was very disappointed. Therefore, we always come to this location for at least our oil change because there is no wait.

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I have been going to this location for some time. Everyone is very nice and the service is quick. It's nice to see familiar face ...

I have been going to this location for some time. Everyone is very nice and the service is quick. It's nice to see familiar faces as well- there is turn over but the manager has been there for awhile.

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It was fine, nomoroblems just an oil change not a haircut. Don’t read too much into surveys.

It was fine, nomoroblems just an oil change not a haircut. Don’t read too much into surveys.

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Good hard working professionals who have custome service skills

Good hard working professionals who have custome service skills

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The service manager (I think his name was Hector) was very nice and friendly and I was in and out in under 15 minutes. Everybody ...

The service manager (I think his name was Hector) was very nice and friendly and I was in and out in under 15 minutes. Everybody was nice and they showed me my fluid level and checked all my lights and tire pressure. I felt like they were really trying to take care of me and my car.

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Great coupon

Great coupon

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Everyone there were very profesional and courtious. I felt confident that they knew exactly what to do.

Everyone there were very profesional and courtious. I felt confident that they knew exactly what to do.

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They had a small problem with the equipment which caused an oil spill. However, they fixed the problem and I am sure that it won ...

They had a small problem with the equipment which caused an oil spill. However, they fixed the problem and I am sure that it won’t happen again.

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N communication, didn’t even look at me, when talking to each other used foul language: F-this etc.

N communication, didn’t even look at me, when talking to each other used foul language: F-this etc.

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Friendly staff and super efficient

Friendly staff and super efficient

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Staff was pleasant, helpful and quick

Staff was pleasant, helpful and quick

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The service team provided guidance on an issue I was having with my vehicle. While Valvoline does not perform the service they p ...

The service team provided guidance on an issue I was having with my vehicle. While Valvoline does not perform the service they provided guidance.

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I am still hurt from bad experiences on previous visits and am on guard. This was a good visit and restored some of my confiden ...

I am still hurt from bad experiences on previous visits and am on guard. This was a good visit and restored some of my confidence.

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Nice people doing the work...

Nice people doing the work...

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Everyone was very friendly and informative. When they asked me if I wanted to replace my engine air filter because it was very d ...

Everyone was very friendly and informative. When they asked me if I wanted to replace my engine air filter because it was very dirty, I asked to see what a clean air filter looked like just so I could compare how dirty mine really was. Without hesitation, the guy brought me a clean air filter and explained the importance of having a clean one. Because he went over and beyond and took the time to educate me I was very happy. Great customer service. And I didn’t feel pressured.

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I always have a good experience at this location. Everybody is friendly and competent.

I always have a good experience at this location. Everybody is friendly and competent.

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The crew was proffesional

The crew was proffesional

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it was clear that the staff were trained in customer service and understood it's importance. it was also clear they understood ...

it was clear that the staff were trained in customer service and understood it's importance. it was also clear they understood how to describe the service they were providing in layman's terms. i was impressed that the service tech showed me the oil level on the dip sick after she filled it. i left a 5 start review on Google maps also.

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Fast and easy, Good Cupon

Fast and easy, Good Cupon

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Fast once inside. Good cheepcupon

Fast once inside. Good cheepcupon

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The service was horrible....the guys did not pay attention to what needed to be done for my vehicle 1 guy was trying to get back ...

The service was horrible....the guys did not pay attention to what needed to be done for my vehicle 1 guy was trying to get back to a young lady he was hitting on...they didn't check my lights or anything like the normally do and they didn't even reset my oil change level to 100 percent then when it was time to leave I had to guide myself out of the bay...just horrible all together won't go back

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quick and friendly

quick and friendly

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Quick and knowledgeable Nice folks Convenient location

Quick and knowledgeable Nice folks Convenient location

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Appreciate the quick in and out service, time is money and this saves me time!

Appreciate the quick in and out service, time is money and this saves me time!

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Was given price for wiper blades with drivers side quoted cheaper than passenger side however when I decided to change driver s ...

Was given price for wiper blades with drivers side quoted cheaper than passenger side however when I decided to change driver side only I was told "you realize the driver side is more than the passenger side" however I ended up changing both

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Seemed like the staff was busy doing nothing while I waited outside

Seemed like the staff was busy doing nothing while I waited outside

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I HAVE BEEN USING THIS LOCATION FOR YEARS. THE STAFF SEEMS TO CHANGE FREQUENTLY, BUT THE MANAGERS APPEAR TO BE FRIENDLY AND WELL ...

I HAVE BEEN USING THIS LOCATION FOR YEARS. THE STAFF SEEMS TO CHANGE FREQUENTLY, BUT THE MANAGERS APPEAR TO BE FRIENDLY AND WELL TRAINED.I LIKE THE PLACE, THEY'RE FRIENDLY, FAST AND SEEM TO DO A GOOD JOB. SEVERAL OF MY COFFEE BUDDIES HAVE GONE SINCE I'VE TOLD THEM ABOUT MY EXPERIENCES.

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Jeffrey was professional and thorough. He is obviously well trained and proficient.

Jeffrey was professional and thorough. He is obviously well trained and proficient.

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Great staff very welcoming

Great staff very welcoming

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It was quick and love the quality of valvoline.

It was quick and love the quality of valvoline.

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I was very satisfied with the fast, professional service that I received and I will continue to visit my local Valvoline service ...

I was very satisfied with the fast, professional service that I received and I will continue to visit my local Valvoline service shop.

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quick, professional service.great value

quick, professional service.great value

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Quick service and friendly!

Quick service and friendly!

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professional attitude, good communication. quick

professional attitude, good communication. quick

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Very good staffFriendly, profesdional

Very good staffFriendly, profesdional

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I have been utilizing this location for some years now. Staff always friendly and efficient. If that should change, I would have ...

I have been utilizing this location for some years now. Staff always friendly and efficient. If that should change, I would have to evaluate. I am big on customer satisfaction and efficiency.

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Very Knowledgeable professional staff and a quick oil change.

Very Knowledgeable professional staff and a quick oil change.

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Didn't get the name or may be I forgot ..the female whom was working.She's a keeper & knowledgeable.I say give her a raise!!!!Th ...

Didn't get the name or may be I forgot ..the female whom was working.She's a keeper & knowledgeable.I say give her a raise!!!!Thank You

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Experience was quick and staff gave me discounts with coupons that I didn’t have

Experience was quick and staff gave me discounts with coupons that I didn’t have

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I am highly satisfied with Valvoline instant oil change because they always do a good job there and it doesn’t take long

I am highly satisfied with Valvoline instant oil change because they always do a good job there and it doesn’t take long

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Service is quick and professional. Never had problems. Prices are a bit on the expensive side.

Service is quick and professional. Never had problems. Prices are a bit on the expensive side.

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Quick and easy. In & out.

Quick and easy. In & out.

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Very quick service. Hector was very helpful

Very quick service. Hector was very helpful

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I think the man who greeted and helped me was named Jeffrey. Anyway, he was fabulous. He made me feel like a special customer. ...

I think the man who greeted and helped me was named Jeffrey. Anyway, he was fabulous. He made me feel like a special customer. That was over and above making sure everything was done properly with my car.

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The immediate greeting so I know I was acknowledged.

The immediate greeting so I know I was acknowledged.

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They were quick, efficient, and knowledgeable.

They were quick, efficient, and knowledgeable.

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3x air filter pitch.

3x air filter pitch.

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The technicians were professionals in knowledge and service and friendly

The technicians were professionals in knowledge and service and friendly

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I come here because, I don’t have to get out of my car. Fast service! friendly staff. And I’m on my way, a happy customer. Right ...

I come here because, I don’t have to get out of my car. Fast service! friendly staff. And I’m on my way, a happy customer. Right now as I’m writing this, I’m getting ready to take my girlfriends car.

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Speed and efficiency of service, Friendliness and helpfulness of staff. Good value for the work performed.

Speed and efficiency of service, Friendliness and helpfulness of staff. Good value for the work performed.

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Nothing is ever perfect. I take my personal cars as well as my work vehicle. That should show my satisfaction

Nothing is ever perfect. I take my personal cars as well as my work vehicle. That should show my satisfaction

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No wait, immediately I arrivedNo pressure to buy extra servicesProfessional and courteous servicePrice sufficientVery pleased is ...

No wait, immediately I arrivedNo pressure to buy extra servicesProfessional and courteous servicePrice sufficientVery pleased is why I remain a customer

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Great customer service! In and out, no waiting. Great group of gentlemen.

Great customer service! In and out, no waiting. Great group of gentlemen.

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Hector and his guys were very professional and explained everything step by step. Firstly when I pulled in Hector introduced me ...

Hector and his guys were very professional and explained everything step by step. Firstly when I pulled in Hector introduced me to all the gentleman working on my car. After that he pulled over the computer while I comfortably sat in my car and he took down all of my information. He educated without being condasending and explained what the maintenance recommendations were and why. Through out the process they all made sure I understand what was going on. People often don’t realize how important all the little things are. For example Hector opened my door for me and walked with me into the waiting room and held the door for me. He easily could have pointed and told me where to go but he chose to go the extra mile and guide me. For all of these reasons and so many more I will certainly be a repeat customer and have recommended to several of my friends to become life long customers as well.

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Excellent service and very polite.

Excellent service and very polite.

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117$ for oil change and filter outrageous

117$ for oil change and filter outrageous

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Excellent service

Excellent service

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A lot of taking, between employees, didn't check any fluids

A lot of taking, between employees, didn't check any fluids

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Quick and reasonably priced

Quick and reasonably priced

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My service tech HECTOR always takes pride in doing a great job for me.It is a pleasure to deal with him.

My service tech HECTOR always takes pride in doing a great job for me.It is a pleasure to deal with him.

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Fast, efficient and thorough

Fast, efficient and thorough

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I liked that the technician what professional, knowledgeable, and courteous. Plus the service was swift and I felt good pulling ...

I liked that the technician what professional, knowledgeable, and courteous. Plus the service was swift and I felt good pulling off of Valvoline’s property!!!!

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I've continued to have services done for years! at this location: 9012 HIGHWAY A1A ALT PALM BEACH GARDENS, FL 33403.Hector has a ...

I've continued to have services done for years! at this location: 9012 HIGHWAY A1A ALT PALM BEACH GARDENS, FL 33403.Hector has always brought a smile, care and delivers authentic customer service every time I've been there. Even when it's during busier timing of my visit. And all the crew seem to work well together, friendly and each ensuring the steps are completed before moving to the end of the process. It's great getting to see teamwork in action! Thank you for asking what my experience has been. I hope Hector and team will continue to bless others with the same peace of mind that comes when you can trust others to help maintain a vehicle. I've had this vehicle since Jan 2008 so I'm highly satisfied! Thank you, Christina Baker

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The staff is very friendly and knowledgeable. It was busy and they take individual time with all customers and are very helpful ...

The staff is very friendly and knowledgeable. It was busy and they take individual time with all customers and are very helpful and greeted me right away. I had a few questions and Hector was very honest and did not push me into buying services I did not need. I go to Valvoline every time I need an oil change and I get the best service! Hector is the best and very helpful and a great manager and communicator with his staff.

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A little pricy, can get same service down the street for less money.

A little pricy, can get same service down the street for less money.

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Every time I go I get right in and out. The guys are super, they know me!

Every time I go I get right in and out. The guys are super, they know me!

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Great Service

Great Service

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There are always opportunities. Difficult to achieve the "Top" score. Overall well done.

There are always opportunities. Difficult to achieve the "Top" score. Overall well done.

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Extremely efficient service. Hector Rodriguez. made sure I was aware of all recommended products and any recommended services fo ...

Extremely efficient service. Hector Rodriguez. made sure I was aware of all recommended products and any recommended services for my vehicle. Explained in detail what products were being used and why and what was going to be done. Great customer service. Hector Rodriguez was my technician.

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Upon entering station the gentleman quoted us $63. The bay person said I needed full synthetic oil, and quoted us a much higher ...

Upon entering station the gentleman quoted us $63. The bay person said I needed full synthetic oil, and quoted us a much higher # $106.Multiple coupons were on line. I gave the sales person a $10 coupon, he failed to tell me that for the synthetic product there was a $15 coupon.There is something to be said about prompt service and it was but I will NEVER USE this service again because the oil product for my vehicle is a blend and the mechanic should have known that.Instead I was coersed into the highest price oil and charged for 6 QUARTS when my vehicle takes only 5 quarts !Valvoline is no longer an option for me!

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It was a quick and easy process start to finish

It was a quick and easy process start to finish

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excellent service. Hector is always there working very hard to expedite service.

excellent service. Hector is always there working very hard to expedite service.

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The team was like a well oiled machine yelling out the steps in the process. Everyone seemed very knowledgeable and motivated. T ...

The team was like a well oiled machine yelling out the steps in the process. Everyone seemed very knowledgeable and motivated. The prices were reasonable and the service was fast and efficient. Jeremy seemed especially knowledgeable and motivated and would have loved to tip him but only had a credit card. Would be nice if you could tip on credit cards in future. Happy customer....Nathan Pardue

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Had to wait for a short time but they were busy, once I got in it was I was in and out.

Had to wait for a short time but they were busy, once I got in it was I was in and out.

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There was Hector Jeffery and staff who helped me out along with the cooperate office. I first went to the location on 45th stree ...

There was Hector Jeffery and staff who helped me out along with the cooperate office. I first went to the location on 45th street West Palm Beach when the representative told me that there is more important things to do right now instead of getting an oil change. Also said he was trying to eat lunch. I said that I apologize for interrupting his lunch then I proceeded to present my Groupon. He started to input my information into the computer then he said he ran out of my oil filter. I said thank you asked for the cooperate number and went to my regular location on Northlake where I know my services are always great. As I arrived at the Northlake location and tried to redeem my Groupon it said it was already redeemed. Then again I had to call cooperate and along with Hector they were able to correct the situation. The first location seemed to be turned off with my vehicle Groupon I don't know. However I will never go back or recommend that location to anyone. The 45th street location.

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It was quick and painless! Jeffrey made my visit as easy as possible. I felt very appreciated.

It was quick and painless! Jeffrey made my visit as easy as possible. I felt very appreciated.

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The team were special and they told every step that they made to the car. Also they suggest a service to improve my car but in t ...

The team were special and they told every step that they made to the car. Also they suggest a service to improve my car but in that moment I can't do it and they didn't push me to get, just suggest to do as soon is possible. I am really happy with the service

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The staff was not very friendly. They did a good job at changing my cars oil but did not have the best soft skills.

The staff was not very friendly. They did a good job at changing my cars oil but did not have the best soft skills.

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Just by the profesionalism

Just by the profesionalism

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Service was quick and accurate - very convenient

Service was quick and accurate - very convenient

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I was satisfied

I was satisfied

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i felt like i was being up sold just a little. and that it would be a little less expensive. but the time made it ok. i was in a ...

i felt like i was being up sold just a little. and that it would be a little less expensive. but the time made it ok. i was in and out very fast.

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No wait, courteous staff. Offered a water on a hot day!

No wait, courteous staff. Offered a water on a hot day!

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Quick and easy

Quick and easy

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They wanted to charge me for an extra quart of oil

They wanted to charge me for an extra quart of oil

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The guys were training a new guy and were all doing a good job helping him and checking in with me that I was okay with the trai ...

The guys were training a new guy and were all doing a good job helping him and checking in with me that I was okay with the training

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Quick and it has changed to a drive through. Very happy . A little pricey though

Quick and it has changed to a drive through. Very happy . A little pricey though

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Usually staff checks lights/turn signals, etc. They did not do that on this visit.

Usually staff checks lights/turn signals, etc. They did not do that on this visit.

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PEOPLE IS NICE AND EXPLAIN SERVICES TO YOU

PEOPLE IS NICE AND EXPLAIN SERVICES TO YOU

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Friendly professional staff

Friendly professional staff

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The employees were extremely friendly, efficient and helpful. Everyone had a smile, my husband will now be using Valvoline sinc ...

The employees were extremely friendly, efficient and helpful. Everyone had a smile, my husband will now be using Valvoline since he was with me and very impressed too.

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Everyone nice

Everyone nice

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The team always does a very good job and are very customer friendly.

The team always does a very good job and are very customer friendly.

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Quick, efficient, they check lights, tires and other important issues and all finished in record time. AWESOME

Quick, efficient, they check lights, tires and other important issues and all finished in record time. AWESOME

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Hector, Jeffrey and the entire staff were Fantastic today!!! I was out in less than 10 minutes with the oil change and informati ...

Hector, Jeffrey and the entire staff were Fantastic today!!! I was out in less than 10 minutes with the oil change and information i neeeded.

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Service was fast.

Service was fast.

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Excellent customer service, knowledgeable, and took time to tell me everything that was going on and what issues I needed to add ...

Excellent customer service, knowledgeable, and took time to tell me everything that was going on and what issues I needed to address. Very friendly!

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They did not check other fluid levels, and did not air up a low tire. 27 lbs. The service worked added 6 quarts of oil from a ...

They did not check other fluid levels, and did not air up a low tire. 27 lbs. The service worked added 6 quarts of oil from an open container, said it was max life synthetic. How do I know for sure what was in container. This oil adding process needs to be streamlined so the customer knows for sure what oil is added.

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I have been going there for at least ten years...I do not trust any other with my car..

I have been going there for at least ten years...I do not trust any other with my car..

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No particular reason; or lack of effort an anyone's part.

No particular reason; or lack of effort an anyone's part.

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Fast friendly service at a reasonable price.

Fast friendly service at a reasonable price.

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Been going to this same service center for sometime and never really experienced an issue. This time lights were not checked, ne ...

Been going to this same service center for sometime and never really experienced an issue. This time lights were not checked, never saw them check tires, they did not check air filter, nor did they show me the dip-stick to ensure oil was at the proper level. Attitude was very indifferent. Sure this was a one time deal, but they strayed away from normal oil change procedures. Sure next time service will be better.

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The staff was very attentive. They were able to answer my questions without pushing additional services or trying to upsell mor ...

The staff was very attentive. They were able to answer my questions without pushing additional services or trying to upsell more products. They were very quick and professional.

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Polite service.

Polite service.

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Manager was attentive

Manager was attentive

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Quick, easy, friendly seevice

Quick, easy, friendly seevice

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The guys who worked with me & on my car were friendly, knowledgeable & were quick. They showed me each filter & which one needed ...

The guys who worked with me & on my car were friendly, knowledgeable & were quick. They showed me each filter & which one needed to be changed.I really, like & trust these guys @ the Valvoline on Northlake Blvd/Pospriety Rd in Lake Park. Great work guys keep it up✌🏼

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They were fast and efficient and didn't try to sell me services I didn't want. They replaced my oil pan drain plug free of charg ...

They were fast and efficient and didn't try to sell me services I didn't want. They replaced my oil pan drain plug free of charge when they noticed it was worn.

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the whole team was very professional, explained everything, showed me the old parts that were being replaced with new ones which ...

the whole team was very professional, explained everything, showed me the old parts that were being replaced with new ones which has never happened before at any other oil change establishment and I am just so happy. Overall it was a great experience and Jeffrey who was my CSR was extremely friendly as were the rest of the crew!

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for all the reasons i've already checked.

for all the reasons i've already checked.

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Asked 3 times about the tire pressure I wanted in my tires after I answered the first time I didn't think I need to be asked aga ...

Asked 3 times about the tire pressure I wanted in my tires after I answered the first time I didn't think I need to be asked again

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Staff explains what is being done & why. I like that the car is immediately worked on & you don't have to wait for hours.

Staff explains what is being done & why. I like that the car is immediately worked on & you don't have to wait for hours.

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Always room to improve.

Always room to improve.

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Did not have to schedule service and was in the area for other errands

Did not have to schedule service and was in the area for other errands

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I felt that $119 for an oil change is a bit much. The dealer does it for $59 and rotates the tires for free.

I felt that $119 for an oil change is a bit much. The dealer does it for $59 and rotates the tires for free.

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Good customer service..very friendly.. however they didn't have my size filter

Good customer service..very friendly.. however they didn't have my size filter

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All the techs were friendly and pleasant and happy.

All the techs were friendly and pleasant and happy.

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Jeffrey and Hector took excellent care of my car. I got an oil change and a fuel system cleaning. Jeffrey explained everything t ...

Jeffrey and Hector took excellent care of my car. I got an oil change and a fuel system cleaning. Jeffrey explained everything to me and felt confident in my choice of service. I will always use this Valvoline station, as a woman I felt no pressure to buy any additional services I didn't need.

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Loved the service from Rod, Hector and Jeffrey. Quick service, very polite and knowledgeable.Took very good care of me and my ve ...

Loved the service from Rod, Hector and Jeffrey. Quick service, very polite and knowledgeable.Took very good care of me and my vehicle.

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Because of horrible past experiences, I fear dealing with car maintenance and service centers alike. I came in today for an oil ...

Because of horrible past experiences, I fear dealing with car maintenance and service centers alike. I came in today for an oil change and a tire rotation. Instantly I was greeted with a friendly smile and asked to pull in. The staff were all super friendly, helpful and most importantly, they catered to my needs. They did not try push me to sell anything out of my interest (which can be very frustrasting), so I respect that. A staff member, trustingly, showed me the new oil using a cloth test. Finally, in less than 20 minutes I was out the door to continue my busy day. I have never received such great service from any car maintence & service center. I will never ever go back to competing companies (cough*) Jiffy Lube. Valvoline everytime! Thank you again!!!

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Staff was very nice. Answered my questions. Quick process. No pressure to purchase extras. I will return!

Staff was very nice. Answered my questions. Quick process. No pressure to purchase extras. I will return!

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Very fast service and good skill customer service. Thanks so happy

Very fast service and good skill customer service. Thanks so happy

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Rod was a great guy and told me everything I needed to have done in the future and was very polite.

Rod was a great guy and told me everything I needed to have done in the future and was very polite.

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Every time that I have visited any Valvoline Service Center I get a sales pitch to buy something whether it be wiper blades or a ...

Every time that I have visited any Valvoline Service Center I get a sales pitch to buy something whether it be wiper blades or air filters.

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Forgot my coupon and still got my discount.

Forgot my coupon and still got my discount.

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I had no wait, it was empty. The man asked me if I needed my oil light reset, yes I do. Another car pulls in behind me. Guy w ...

I had no wait, it was empty. The man asked me if I needed my oil light reset, yes I do. Another car pulls in behind me. Guy walks off to that car. I wait a couple minutes another man brings me my paperwork and directs me out of the building. No light reset. Which is my bad also as I forgot too. But still he asked me........that is why not highly satisfied.

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Quick and convenient. Staff was courteous.

Quick and convenient. Staff was courteous.

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Very friendly polite helpful explain everything & that's why I go back Thanks Jeffery a great job Thanks to everyone From Jani ...

Very friendly polite helpful explain everything & that's why I go back Thanks Jeffery a great job Thanks to everyone From Janie Coburn

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Every time they cone with a change

Every time they cone with a change

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The guys at this oil change center are very friendly and answered all my questions.

The guys at this oil change center are very friendly and answered all my questions.

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Your piece is not at all in comparison to other oil change place in the vicinity. Your too expensive

Your piece is not at all in comparison to other oil change place in the vicinity. Your too expensive

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Very courteous staff .. took care of my needs .

Very courteous staff .. took care of my needs .

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Hi! Not only was I in and out quickly, the staff was very discriptive of the oil change, fluid issues and my new a/c filter. But ...

Hi! Not only was I in and out quickly, the staff was very discriptive of the oil change, fluid issues and my new a/c filter. But better yet, I was the only car there when I went... 5 guys were on staff at the time and ALL 5 guys worked on my car to expedite the process... which was really only a 2 man job! And it was over 90 degrees but they still all worked as a team. Awesome!Lastly, I had no cash to tip them and said I'd be back later. Most people would roll their eyes and say "sure you will". This staff at 9012 Highway A1A Alt, Palm Beach Gardens was still polite and told me not to worry about it! I came back later with a nice tip for each after hitting the bank. You are very fortunate to have such a fine professional staff. THANKS!

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This service center is efficient, safe, clean, well staffed, well managed, professional and exceptionally able. They MUST be. ...

This service center is efficient, safe, clean, well staffed, well managed, professional and exceptionally able. They MUST be. It's the Valvoline way!!! Great Job to my entire team. Thanks

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Very professional, efficient, and method of calling out when a task was completed.

Very professional, efficient, and method of calling out when a task was completed.

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Good job as usual.

Good job as usual.

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I like the fact the technician didn't pressure me into buying anything and the service took only 15 minutes to perform.

I like the fact the technician didn't pressure me into buying anything and the service took only 15 minutes to perform.

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They were quick and nice

They were quick and nice

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Very kind

Very kind

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Quick in & out!

Quick in & out!

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Extremely professional at all times. Pleasant, knowledgeable and courteous

Extremely professional at all times. Pleasant, knowledgeable and courteous

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Excelent service, very profesiona, and the time was great ,

Excelent service, very profesiona, and the time was great ,

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Was wonderful

Was wonderful

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Friendly professional staff

Friendly professional staff

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The staff crew while working during there shift always welcome's me very politely, wasting no time to get right down to business ...

The staff crew while working during there shift always welcome's me very politely, wasting no time to get right down to business and get it right the first time by asking me questions to get the car running the way I want it to. The best part while inside my car is the communication that goes along with it, kind of like being in a Nascar pit, but with no rush just to get all checkpoints covered correctly.

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Quick service with a smile.

Quick service with a smile.

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I didn't have to wait for service. All the employees, including the manager were very friendly and knowlegable. I sat in my car ...

I didn't have to wait for service. All the employees, including the manager were very friendly and knowlegable. I sat in my car and observed them check everything and change my oil. It is a very well run operation and I will be returning and referring others to this location.

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Didn't know how to install head light/ had no knowledge of how to or did he explain why he didn't know.

Didn't know how to install head light/ had no knowledge of how to or did he explain why he didn't know.

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The wait time and how the staff just was standing around ring slow when people were waiting. Also how they didn't even fill my ...

The wait time and how the staff just was standing around ring slow when people were waiting. Also how they didn't even fill my windshield washer fluid when I spent $200 for an oil change and wiper blades

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Everything went smoothly and everyone was very professional.

Everything went smoothly and everyone was very professional.

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It is in and out and that is the way I like it!

It is in and out and that is the way I like it!

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I was very pleased with the atmosphere the representatives showed a sense of urgency and the staff was very friendly and courteo ...

I was very pleased with the atmosphere the representatives showed a sense of urgency and the staff was very friendly and courteous.

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The service product and timeliness was at a level I expected

The service product and timeliness was at a level I expected

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The guys are great on north lake in Palm beach gardens, fl

The guys are great on north lake in Palm beach gardens, fl

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Your prices are extremely high. Will never return. It's no wonder there is no waiting line

Your prices are extremely high. Will never return. It's no wonder there is no waiting line

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Friendly staff, quick service, no sales pressure.

Friendly staff, quick service, no sales pressure.

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Me atendieron muy bien y el servicio fue rapido

Me atendieron muy bien y el servicio fue rapido

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Speed and service

Speed and service

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The staff was courteous, knowledgeable and quick, and the price was fair.

The staff was courteous, knowledgeable and quick, and the price was fair.

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Friendly service Guys very knowledgeable

Friendly service Guys very knowledgeable

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Like to see the oil there putting in your car is what your paying for !

Like to see the oil there putting in your car is what your paying for !

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I had gone in for an oil change and wanted them to check my tire pressure because my car was telling me I had low tire pressure. ...

I had gone in for an oil change and wanted them to check my tire pressure because my car was telling me I had low tire pressure. They filled up my tires but when I got out of my car when I got home I heard air coming out of my tire and saw a nail in there. I'm not sure how they missed it but maybe because it was pretty loud in there. Other than that everything was great.

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Great group of guys who try their best to satisfy all their customers.

Great group of guys who try their best to satisfy all their customers.

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very knowledgable and courteous staff.

very knowledgable and courteous staff.

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The rep honored a expired coupon that I had and I was concerned the price would go up, but it didn't. I was asked to stay in my ...

The rep honored a expired coupon that I had and I was concerned the price would go up, but it didn't. I was asked to stay in my car as it would be quick, most fast oil change places you exit the car. I was there literally 10 minutes while everyone hustled around me.

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Knowledgeable staff.

Knowledgeable staff.

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Attentive helpful and polite staff.

Attentive helpful and polite staff.

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AS USUAL I ALWAYS RECEIVE THE BEST SERVICE AND ALL OF THE STAFF ARE NICE, PROFESSIONAL AND FUNNY.

AS USUAL I ALWAYS RECEIVE THE BEST SERVICE AND ALL OF THE STAFF ARE NICE, PROFESSIONAL AND FUNNY.

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You get good service your wait is quick nice young gentlemen respectful smile at you and friendly have been coming there from ...

You get good service your wait is quick nice young gentlemen respectful smile at you and friendly have been coming there from when it was Mobil a long time give them all A plus

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I have been using the facility for oil changes for over 5 years and have never been pressured to buy more or more expensive ser ...

I have been using the facility for oil changes for over 5 years and have never been pressured to buy more or more expensive services in the past

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I usually have a very good experience with Valvoline and this past time was also very good. The time before, however wasn't gre ...

I usually have a very good experience with Valvoline and this past time was also very good. The time before, however wasn't great. I didn't really need the oil change but needed a headlight --found out at the end not available after I was told you had it. Also my sticker mileage was wrong (like missing 2 digits) & I drive a lot of miles so that's a problem for me because I didn't know based on mileage when my next oil change was due--- also the woman who helped be was not that nice.

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Crew were attentive and very nice. We don't see or get good service these days and I appreciate good service. I have been using ...

Crew were attentive and very nice. We don't see or get good service these days and I appreciate good service. I have been using Valvoline for some time now and will continue to do so. Thank you

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I had a coupon that I gave one employee who left it on the stand. When I paid a second employee did not give me the discount un ...

I had a coupon that I gave one employee who left it on the stand. When I paid a second employee did not give me the discount until I specifically asked for it. Also, I said I wasn't buying anything other than the oil change, but to tell me about the suggestions. He read the entire thing to me. I know how to read. I wanted understandable explanations, not a reading by rote.

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Staff friendly and knowledgeable. Service fast.

Staff friendly and knowledgeable. Service fast.

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I was directed into the bay immediately. Everyone was courteous and I was out of there in about 10 minutes

I was directed into the bay immediately. Everyone was courteous and I was out of there in about 10 minutes

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Quick and they show you the dip stick at end of oil change

Quick and they show you the dip stick at end of oil change

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I had to get back to work and they got me in and out quickly. Something was lighting up the dashboard light and they knew what i ...

I had to get back to work and they got me in and out quickly. Something was lighting up the dashboard light and they knew what it was and took care of it quickly and efficiently. They're friendly and professional and super competent

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They were very fast and efficient.

They were very fast and efficient.

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I've always like how quick it is but sometimes it's a little pricey for a conventional oil change

I've always like how quick it is but sometimes it's a little pricey for a conventional oil change

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My trip to Valvoline was quick, thorough, & professional!

My trip to Valvoline was quick, thorough, & professional!

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Quick, professional service

Quick, professional service

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The service guys were quick friendly knowledgable and efficient.

The service guys were quick friendly knowledgable and efficient.

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Very professional staff

Very professional staff

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my car didn't leak oil the first time i went here nothing was broken by the techs and my second time so far my car is still work ...

my car didn't leak oil the first time i went here nothing was broken by the techs and my second time so far my car is still working and there is no oil leakingbecause the vehicle was not leaking before i went there.

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Rapid service, friendly& knowledgeable personnel.

Rapid service, friendly& knowledgeable personnel.

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Ur customers have great customer service & the employee's​ we're well respectable

Ur customers have great customer service & the employee's​ we're well respectable

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I thought the staff was using some course language that was not necessary.

I thought the staff was using some course language that was not necessary.

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Service was quick and friendly

Service was quick and friendly

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Experienced no issues - staff was friendly - fast service - recommended additional maintenance service but did not dwell on the ...

Experienced no issues - staff was friendly - fast service - recommended additional maintenance service but did not dwell on the subject.

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Courtesy of the staff.

Courtesy of the staff.

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Jeremy was professional, polite and prompt ... Best experience I have ever had when getting my car serviced.Awesome JOB!!! I am ...

Jeremy was professional, polite and prompt ... Best experience I have ever had when getting my car serviced.Awesome JOB!!! I am coming back!

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I was in and out in a very short time and the staff was friendly and professional.

I was in and out in a very short time and the staff was friendly and professional.

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$130.00 for a synthetic oil and oil filter change on my 2015 volvo is more than the dealership charges. I was quoted $105 but t ...

$130.00 for a synthetic oil and oil filter change on my 2015 volvo is more than the dealership charges. I was quoted $105 but then charged an additional $20 for a so called specialty filter. Again, felt the price was excessive.

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In & out service-service tech was thorough & not pushy

In & out service-service tech was thorough & not pushy

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Staff & crew are good at what they do under very good management.

Staff & crew are good at what they do under very good management.

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Called ahead, to make sure could do a 2011 BMW 328i. Wanted to make sure they had oil filter. They were out of stock so I purch ...

Called ahead, to make sure could do a 2011 BMW 328i. Wanted to make sure they had oil filter. They were out of stock so I purchased one and brought with me. Excellent from that point.

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Professional Staff - polite and knowledgeable - quick - efficient. I will be back!

Professional Staff - polite and knowledgeable - quick - efficient. I will be back!

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Employee was quick and professional and thankfully did not try to talk be into other services and products. However, I think I u ...

Employee was quick and professional and thankfully did not try to talk be into other services and products. However, I think I usually have paid around $50 for a high mileage oil change, here my choices were $75 or $99! Yikes! Isn't that a little much for an oil change? I have a new car, and this was its first, but I will have to shop around a little. If the price is comparable to other places then I'll be back.

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The visit was very timely, I was seen immediately. I didn't even have to get out of the car. The cost was higher than expected, ...

The visit was very timely, I was seen immediately. I didn't even have to get out of the car. The cost was higher than expected, but this was the first oil change.

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Prompt service and friendly staff

Prompt service and friendly staff

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I like staying in my car

I like staying in my car

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Technician identified that 2 of my directional lights were out. I asked that they repair it, but I also purchased a fuel line cl ...

Technician identified that 2 of my directional lights were out. I asked that they repair it, but I also purchased a fuel line cleaning treatment, and the the directional issue was forgotten until I reminded the tech who was working on my car. I was then informed that the problem could not be fixed, as it had something to do with my electrical system.

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Very unprofessional and my husband now no longer wants to return to this place of business.

Very unprofessional and my husband now no longer wants to return to this place of business.

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Was able to pull right in and the work was done very timely. Service men were very courteous and professional. Displayed custo ...

Was able to pull right in and the work was done very timely. Service men were very courteous and professional. Displayed customer friendly, focused attitude. Just pleasant to deal with.

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Always room for improvement

Always room for improvement

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Very fast and friendly service

Very fast and friendly service

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everyone was courteous and pleasant.

everyone was courteous and pleasant.

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I have been going to the same Valvoline since it opened. This is the 2nd car I have and every time I have to change the oil and ...

I have been going to the same Valvoline since it opened. This is the 2nd car I have and every time I have to change the oil and filter, rotate tires, transmission, etc... I always use them. I trust the manager and never had any problem with them. The only thing I wish they have was a way to do a tire balance with a purchased program.

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Excellent mora of staff and customer service.

Excellent mora of staff and customer service.

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Jesse is one of the techs that has been there for several of my visits. Very friendly, efficient, communicates what needs to be ...

Jesse is one of the techs that has been there for several of my visits. Very friendly, efficient, communicates what needs to be done in an understandable way. Seems like good team work and communication between staff.

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The crew was just great . Friendly and telling me everything about the car.

The crew was just great . Friendly and telling me everything about the car.

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THE SERVICE WAS GREAT AS USUAL BUT ITS THE NORM THERE, ALWAYS GREAT SERVICE.

THE SERVICE WAS GREAT AS USUAL BUT ITS THE NORM THERE, ALWAYS GREAT SERVICE.

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Great service, no pressure, friendly staff!

Great service, no pressure, friendly staff!

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did what i needed in a quick efficient manor. Very friendly group of people.

did what i needed in a quick efficient manor. Very friendly group of people.

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They completed the job in a timely manner without and pressure for up sales

They completed the job in a timely manner without and pressure for up sales

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First time I was ever there... the staff were very kind and professional. I will definitely go back! Told my fam

First time I was ever there... the staff were very kind and professional. I will definitely go back! Told my fam

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I was amazed with a drive thru

I was amazed with a drive thru

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I did not receive any windshield washer fluid, but I was told that I was getting some.

I did not receive any windshield washer fluid, but I was told that I was getting some.

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Fast and to the point

Fast and to the point

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Never rate anyone the highest . . . always room for improvement!

Never rate anyone the highest . . . always room for improvement!

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Jesse was fantastic and quick!!!

Jesse was fantastic and quick!!!

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Can t find a better oil change service.

Can t find a better oil change service.

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Had to wait staff pressured to give service I did not need. Still had to have staff member to correct before doing service becau ...

Had to wait staff pressured to give service I did not need. Still had to have staff member to correct before doing service because I didn't need all services he quoted.

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Quick, professioal, freindly . the service is always top notch which is almost extinct in this country today. You obviously have ...

Quick, professioal, freindly . the service is always top notch which is almost extinct in this country today. You obviously have an excellent training and monitoring system. I drive out of my way to use this store.

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The pricing of the oil change is a bit high, there are other competitors nearby with more affordable prices.

The pricing of the oil change is a bit high, there are other competitors nearby with more affordable prices.

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The techs were very friendly I am new to the area and was looking for a Valvoline oil change place

The techs were very friendly I am new to the area and was looking for a Valvoline oil change place

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Not as welcoming and friendly as prior visits

Not as welcoming and friendly as prior visits

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Great job as usual.

Great job as usual.

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Your people are the best they are friendly and thorough and I would not go anywhere else and I would recommend anybody to use yo ...

Your people are the best they are friendly and thorough and I would not go anywhere else and I would recommend anybody to use your service

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Person who handled the transaction was very courteous and professional.

Person who handled the transaction was very courteous and professional.

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i was satisfied.car is riding better.thats why i had work done

i was satisfied.car is riding better.thats why i had work done

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I liked the staff especially the female who interacted with customers. She is really the only one I allow to do my car because i ...

I liked the staff especially the female who interacted with customers. She is really the only one I allow to do my car because it's done right.

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Quick, efficient, friendly.

Quick, efficient, friendly.

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My experience was wonderful. Hector at the northlake and A1A location in palm beach gardens Florida helped me and he was extreme ...

My experience was wonderful. Hector at the northlake and A1A location in palm beach gardens Florida helped me and he was extremely friendly and knowledgeable. Getting an oil change has never been such a pleasant experience! I will be doing valvolines instant oil change from now on! Thank you!

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Quick competent service with an excellent staff. No hi pressure sale tactics.

Quick competent service with an excellent staff. No hi pressure sale tactics.

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Quick, easy and a friendly team of guys who obviously like what they are doing. Always upbeat and cheerful as they go about thei ...

Quick, easy and a friendly team of guys who obviously like what they are doing. Always upbeat and cheerful as they go about their tasks. For someone who's time is limited it is the only way to go. Quality service in a time effective manner. Keep it up guys!!!

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He verbally told me the front end gear box (4 x 4) would be The same price as the transfer case, $49.95 but I was charged $99.9 ...

He verbally told me the front end gear box (4 x 4) would be The same price as the transfer case, $49.95 but I was charged $99.95!

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$1500 suggestion for struts, about a $1000 in brake and tie rod ends, tires, new power steering (which is an aftermarket POS) al ...

$1500 suggestion for struts, about a $1000 in brake and tie rod ends, tires, new power steering (which is an aftermarket POS) all from Firestone and TirePlus to correct a shudder at 40mph. Looked online and it turns out the transmission is going. Getting an oilchange and was offered transmission fluid change. No pressure maybe next time thanks, started thinking, it couldn't hurt. You know what whiel I'm sitting here go ahead and do it. Bingo! Problem fixed, no more shudder. Car shifts fine, no thanks to the incompetants at Firestone and TiresPlus with thousands in their pocket for unneccessary work. Thanks.

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Courtesy of the staff was exceptional. Good price for oil change. Fast service.

Courtesy of the staff was exceptional. Good price for oil change. Fast service.

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Just fine

Just fine

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Courteous professional staff

Courteous professional staff

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fast service, reliable brand, friendly service, decent value.

fast service, reliable brand, friendly service, decent value.

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they just do the right thing every time

they just do the right thing every time

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I've been coming to the North Palm Beach location for over 10 years, and have always been treated fairly from the entire staff. ...

I've been coming to the North Palm Beach location for over 10 years, and have always been treated fairly from the entire staff. Great group of employees that I have always trusted.

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