Valvoline Instant Oil Change

The team that helped me was excellent and deserve a bonus. They are personable, had great attitudes, and were professional.

Absolutely unacceptable. After trusting Valvoline with my vehicle, I ended up with a damaged oil pan. Something that clearly happened during their service. Instead of taking responsibility, I’ve been given nothing but denial and runaround. I returned to their two locations four separate times trying to have the issue properly identified and resolved, giving them every opportunity to make this right. Despite that, nothing effective was done to properly identify or resolve the issue. Mitchell, the area manager over the Palm Bay and Melbourne locations, has now denied my claim AGAIN proving no accountability and no effort to resolve the damage. Just a flat refusal to stand behind their negligent workmanship. This is exactly the kind of behavior that makes people lose trust in companies. Mistakes can happen, but refusing to take responsibility when they do is inexcusable. I’m now stuck paying out of pocket for damage that occurred while my car was in their care, after wasting significant time making multiple trips back and trying to resolve this the right way. The complete lack of professionalism, integrity, and customer care here is shocking. If something goes wrong with your vehicle at Valvoline, don’t expect them to help you. They will deny it and leave you to deal with the consequences. Take your business somewhere that actually stands behind their work.

Been going here for a while because it’s fast and easy. Last time i went here Nassan was super helpful and nice too! Will be back always a good experience as far as oil changes go that is.