Valvoline Instant Oil Change

Do not get a battery from this location the process for getting a new battery is insane. I was up here when the store open at 7:30. I have to leave by 7:55 prior obligations. I called prior to coming to the store to have the battery replaced when I call I was told I just needed to bring the battery in and that was fine upon arriving. I learned that it could take hours to get the battery replaced because the store has to call the general manager who has to get approval from another manager in order to put the code in for the new battery. This process should be streamlined a lot better especially if a person called prior to coming in. No one has hours to wait to have a battery that is under warranty replaced. I’m already upset because my battery did not last as long as it should have and now I have to wait hours just to have it replaced under the warranty put in place by the store. In addition to this, when I arrived to the store, I was met with an aggressive associate who waved for everyone to come into the bays but apparently, I was not one of the people that was supposed to come in. I did not know this because there was no real process to it. I was halted and embarrassed to stop.

Quick and efficient! Very kind customer service.