Valvoline Instant Oil Change

I would NOT recommend the Valvoline Riverview location. During our visit, they damaged our vehicle and refused to take any accountability. We came in for a routine oil change and tire rotation on our SUV this past Sunday. Three tires were completed without issue, but on the last tire we heard loud, abnormal noises while they were working on it. It clearly didn’t sound right. They ended up forcing the tire off and stripped the lug nut studs to the point they couldn’t even get one of the lug nuts back on. Multiple employees kept coming over to look at the wheel, yet no one communicated with us about what was happening. After over 40 minutes, we were finally told something was wrong and were sent to Mavis for repairs with one lug nut in our hand the could not get back on the tire. If they were able to get it on the tire I don't believe we would have been informed at all. At Mavis, they replaced TWO broken lug nut studs and told us they OFTEN get customers sent over from this same Valvoline location for the same problem— which is very concerning. It tells me Valvoline is the PROBLEM. We contacted the area manager with our $135 repair bill and were told they would not reimburse or refund anything. They only acknowledged one damaged stud at first, even though two were broken. Our vehicle had zero issues before service, and we literally heard the damage happen while they worked on it. I wouldn't be upset if they just took accountability for their mistake. I have lost all their trust. They were quick to suggest the damage may have already existed, but if that were the case, why did we hear the stripping noise while they were working on it? And why did they wait so long to tell us there was a problem? The area manager also stated they would force the tire off to complete the service; however, if a tire is not coming off properly, it should not be forced—especially if they cannot fix the resulting damage. They should have simply stated they were unable to complete the service due to the issue with the tire. We would have been far less concerned if that had been done. What should have been a simple oil change and tire rotation turned into a $240+ expense because of their mistake, and they refused to take any accountability. If they can’t perform tire rotations without damaging vehicles, they shouldn’t be offering the service. Customer beware — if something breaks while they’re working on your car, don’t expect them to make it right.

Awesome customer service, very knowledgeable and friendly staff

Great service.. clean facility and very friendly . Aaron and Mathew were stellar