Valvoline Instant Oil Change

I visited this Valvoline location on Monday, 12/15/25 around 4:45–5:15 PM for an oil change costing $183.14. During service, I was instructed to start my vehicle while a battery diagnostic device was still connected. My car stalled in the bay, required 4–5 jump attempts, and the first jump source was not strong enough, requiring a different battery jump starter. Shortly after, my battery failed and had to be replaced for over $200. When my mother and I attempted to resolve the issue, the area manager, Mike, raised his voice, spoke over us, and repeatedly dismissed our concerns. He stated that we were “uneducated” and told us we “needed to get our facts straight” if we were going to describe what happened. The interaction felt intimidating and gaslighting, as our firsthand experience was repeatedly denied. Video footage was shown selectively and narrated by management, with no opportunity for independent or neutral review. I was also incorrectly told my battery was purchased from Advance Auto Parts in 2022. I later found my receipt showing it was purchased from Firestone on 12/21/23, it was under two years old, and still under warranty, meaning we were sent to the wrong retailer based on inaccurate information. Mistakes can happen, but the service error, misinformation, and hostile management response were extremely disappointing. I recommend documenting everything carefully if you use this location

Always very knowledgeable and fast! Great service.

Another great experience at Valvoline. Anthony was so helpful and informative. Reasonable price. Quick service. I’ll definitely be back