S Cobb Drive Se

I’m not someone who typically leaves reviews, but I felt compelled to share my experience because I’ve been a Valvoline customer for years and this was, by far, my most disappointing experience. I visited this location on Friday for a routine oil change. When I arrived, I was directed to Bay 1, it took approximately seven minutes before anyone greeted me, followed by another 15 minutes before the oil change process actually began. Mind you, the cars in Bay 2 & 3 came in right after me and left before me. What concerned me most was that I was rung up and charged before my oil change was even started. I was given a receipt indicating that several routine checks had already been completed—including my battery, lights, windshield washer fluid, etc.—when those things had not actually been checked. I also specifically requested that my tire pressure be checked because my tire pressure light was on. The oil change itself was also concerning. After the old oil was drained, an employee began adding new oil but only pumped for about a minute before walking away. I then waited again. When the original employee returned and checked the dipstick, he realized there wasn’t enough oil in the vehicle and had to add more before finally getting the level to where it needed to be. I was then told I was finished and was about to be sent out of the bay without my tire pressure, lights, or windshield washer fluid having been checked. When I pointed this out, another employee (David) apologized and immediately took care of everything. David was the one employee throughout the entire visit who seemed genuinely attentive and concerned about making sure my vehicle and my experience were taken care of. What made the situation even more disappointing was hearing the original employee tell him, when asked why those items hadn’t been checked, “We didn’t have time.” The reason I have continued going to Valvoline over the years is because I appreciate the convenience and the feeling of confidence I get knowing that the small but important details are checked every time. As a woman, that peace of mind is especially important to me. I don’t have to be an automotive expert to feel confident that my vehicle has been properly serviced. I understand that businesses get busy, and I don’t expect every visit to be perfect or immediate. However, I do expect services to actually be performed before being marked as completed, and I expect my vehicle to be properly serviced before being told I’m ready to leave. This experience has unfortunately made me decide that I will not return to this particular location. I will continue using Valvoline, but I’ll gladly drive farther to visit another location where I know I’ll receive the level of service and attention I’ve come to expect from the company.

Kameron was super helpful and kind. He clearly communicated the recommended services. My service began before the communicated start time.