RECENT REVIEWS
Bruce J.
1/5/2026
5.0 out of 5.0
the service and crew where OUTSTANDING!!
Valvoline Instant Oil Change
Your satisfaction is our top priority, and we appreciate your feedback! Thanks for taking the time to recognize our team here in Caldwell! We look forward to seeing you next time!
Paul B.
12/27/2025
3.0 out of 5.0
I had my oil changed here last week and I have to say I was not impressed at all. When I first arrived I was greeted while they scanned in my car and asked what I wanted done. It was the only conversation I had the entire time I was there. Next, the guy helping me was having problems getting his computer to work after he asked for my name. I sat and watched him tear apart the wires and plug them back in for 15 minutes before he got someone to help him who fixed the problem in 10 seconds. This entire time he never even acknowledged I was there. No one ever said what they were doing to my car. When they were getting ready to put oil in I had to stop them to ask what oil it was they were using. When he answered me he looked at me like I was an idiot. I like to stop at these types of oil change places to get my lights checked and blinkers, tire pressure, and all of my filters. I did finally asked him to check my tire pressure or that wouldn't have gotten done. They didn't check my interior filter, lights, wiper blades, or anything else. I left with $125 bill and definitely didn't feel like I got what I paid for. I would have bought a cabin filter and wiper blades if he would have just asked. But I wasn't going to bring it up and pay him more money than I already did. I loved this place when it was Einstein's. I won't go back to any other Valvoline stations in the valley after this experience. My suggestion is you stay away from this place. There are two other oil change places within a few miles. They both have to be better than this was, and they certainlycouldn't be any worse.
Valvoline Instant Oil Change
Thanks for sharing, Paul. I’m sorry to hear the 18-point maintenance inspection we provide wasn’t completed, and this is concerning. We’d like to get this in front of our management team to review, ensuring this is properly addressed. Email your VIN# to CCsocial@valvoline.com, and please put #SMG-090133 in the subject box.
-Lynn
VIOC Social Media Team
John K.
12/23/2025
1.0 out of 5.0
I requested, and saw them put in, the synthetic blend oil, but when the invoice came (via e-mail) I saw that they had charged me for the full synthetic oil - $20 higher.
And they installed a standard $10 oil filter, but up-charged me an additional $5 for a "premium" filter.
Interestingly, the $25 total overcharge was the same amount on the promotional discount card that I had received in the mail, and was the only reason I had gone to them.
Fool me once, shame on you.
Fool me twice? No thanks!
