Alton

Nate the Store Manager was my service rep....he was one of the most courteous, professional and friendly VIOC Team Members that ...

Nate the Store Manager was my service rep....he was one of the most courteous, professional and friendly VIOC Team Members that I have ever encountered. I would consider him to be a REAL ASSET to your store. He shared service options with me but was not pushy nor overly aggressive. I received an estimate and outline for future planning...I had just come for an Oil Change today. I am certain that I will be back!

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The technicians are always amazing. Very informative and not super pushy about you buying the extras. I love going there.

The technicians are always amazing. Very informative and not super pushy about you buying the extras. I love going there.

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Everything went smoothl. The staff was great!

Everything went smoothl. The staff was great!

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Very nice staff, they explained everything very well with the prices, and I really like the coupons we get in the mail to use fo ...

Very nice staff, they explained everything very well with the prices, and I really like the coupons we get in the mail to use for our oil changes

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Service was quick and well explained

Service was quick and well explained

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Friendly service

Friendly service

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Alton location is my favorite. Fast and friendly service.

Alton location is my favorite. Fast and friendly service.

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The oil change was done quickly and I was satisfied with the customer service that I received.

The oil change was done quickly and I was satisfied with the customer service that I received.

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I had them check the oil level and they did and topped me off , they also checked all the other fluid levels and tires. Very fas ...

I had them check the oil level and they did and topped me off , they also checked all the other fluid levels and tires. Very fast and professional.

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Employees are always courteous and polite. Don’t feel pressured to buy extra stuff unless I want it.

Employees are always courteous and polite. Don’t feel pressured to buy extra stuff unless I want it.

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Been coming to this shop for several years.Always fast and friendly and I will continue to use this shop for my oil changes and ...

Been coming to this shop for several years.Always fast and friendly and I will continue to use this shop for my oil changes and tire rotations.

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Nate was very knowledgeable and friendly. Workers were efficient and curteous.

Nate was very knowledgeable and friendly. Workers were efficient and curteous.

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Associates were friendly but spent the entire time trying to get me to buy other stuff so I will probably not return because it ...

Associates were friendly but spent the entire time trying to get me to buy other stuff so I will probably not return because it was stressful and uninvited. I appreciate that part of your process is to up-sell customers. But I do not appreciate being pitched while trapped in my car with no escape. I'll let you know if I want other stuff. I had planned to take a phone call while waiting for the oil change but was unable to do so because of the required sales steps that the associate had to take me through. It would be a much more enjoyable experience without these.

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Friendly

Friendly

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knowledgable and very helpful. service was quick and well done

knowledgable and very helpful. service was quick and well done

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I can change my own oil for about $20, so a $40 or $50 oil change isn't a bargain to me. When we lived in Mattoon, we had a new ...

I can change my own oil for about $20, so a $40 or $50 oil change isn't a bargain to me. When we lived in Mattoon, we had a new car dealership that changed our oil for $18.25, but he used the waste oil to heat his buildings. He found a way to heat his buildings with a waste product and give his customers an inexpensive oil change.

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I went to valvoline to get an oil change and top off my fluids and I didn’t have a lot of time. Your staff were really friendly ...

I went to valvoline to get an oil change and top off my fluids and I didn’t have a lot of time. Your staff were really friendly and got me in and out with enough time to pick my daughter up from dance class.

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Quick and easy

Quick and easy

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50% more expensive than the dealer where I puchased the car.

50% more expensive than the dealer where I puchased the car.

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Fast service. Friendly technicians.

Fast service. Friendly technicians.

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friendly staff, showed me my engine filter and my dip stick after it will full.

friendly staff, showed me my engine filter and my dip stick after it will full.

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Nate and team were professional and helpful / enjoyed the friendly approach

Nate and team were professional and helpful / enjoyed the friendly approach

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Knowledgeable and friendly service

Knowledgeable and friendly service

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My sales rep was very professional and friendly.

My sales rep was very professional and friendly.

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Fast friendly service as usual.

Fast friendly service as usual.

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The salesman was very helpful and informative. I think his name was Tanner. He was extremely knowledgeable. He made my visit enj ...

The salesman was very helpful and informative. I think his name was Tanner. He was extremely knowledgeable. He made my visit enjoyable

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Your sales staff is misleading people( probably more women) into believing that they "HAVE" to put synthetic oil into your car ...

Your sales staff is misleading people( probably more women) into believing that they "HAVE" to put synthetic oil into your car to avoid the warranty from being voided. I usually have my oil changed at the dealership where I have bought my new cars for the last 20 years! They DO NOT use synthetic oil in my car,( although I know its a better oil)) and they are the ones that sold it to me. I understand the need to "UP SALE" but not by being misleading or being dishonest to get the sale. I felt like they seen a women coming and tried to take advantage of the situation. The truth is the manufacture can not void my warranty because I didn't use synthetic oil and I'm sure your staff knows this! Not sure I will use Valvoline again. Your sales persons attitude changed completely when I said I want conventional oil. Synthetic oil is about 5.00 a quart and you are charging people 89.95? You need to lower your price if you want to sell that oil change.

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They always do a great job and I’m completely confident that all my needs will be met.

They always do a great job and I’m completely confident that all my needs will be met.

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Prompt service very courteous polite friendly atmosphere excellent service an overall 💯% will come back

Prompt service very courteous polite friendly atmosphere excellent service an overall 💯% will come back

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I ALWAYS HAVE A GREAT EXPERIENCE WITH ANY VALVOLINE I USE

I ALWAYS HAVE A GREAT EXPERIENCE WITH ANY VALVOLINE I USE

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they serviced my vehicle with no problems and in good time.

they serviced my vehicle with no problems and in good time.

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Staff was friendly and i was greeted as soon as i pulled up

Staff was friendly and i was greeted as soon as i pulled up

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I felt like we were ripped off from the price of the oil!! Way to expensive!!! I will never goto a valvoline instant oil again ...

I felt like we were ripped off from the price of the oil!! Way to expensive!!! I will never goto a valvoline instant oil again and I will never recommend them to ANYONE else!

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Quick friendly service

Quick friendly service

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location of store, convenience, hours of operation

location of store, convenience, hours of operation

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Got What I Wanted In A Timely Manner

Got What I Wanted In A Timely Manner

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Everyone there is always courteous and knowlegable. I have had mechanics try to take advantage, then I go to this specific Valvo ...

Everyone there is always courteous and knowlegable. I have had mechanics try to take advantage, then I go to this specific Valvoline. They always know exactly what the issues are, and if they can repair the issue, they do so quickly and affordably. If they can't, I have received recommendations on where to go for great service and affordability. I go no where else for oil changes and I go there first for maintenance. THANK YOU ALTON VALVOLINE!

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The fact you don’t carry blend and we had to get new costing $89

The fact you don’t carry blend and we had to get new costing $89

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Always quick, professional, respectful, and thorough

Always quick, professional, respectful, and thorough

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No wait, all worked together and got it done. This was even with a new person.

No wait, all worked together and got it done. This was even with a new person.

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Good coupon. Guy was nice. Quick service.

Good coupon. Guy was nice. Quick service.

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Your computer prompting process for additional services is annoying. If I am not interested in additional services, the technici ...

Your computer prompting process for additional services is annoying. If I am not interested in additional services, the technician should be able to skip all of them and not have to take the additional time to talk about each one

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Service is always professional and informative

Service is always professional and informative

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they took care of my needs

they took care of my needs

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Because the coupons are not all that good they used to be

Because the coupons are not all that good they used to be

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they did a great job

they did a great job

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Oil change... it is what it is.

Oil change... it is what it is.

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The workers are exceptionally good they are professionals and the price was excellent because I was able to use Groupon... keep ...

The workers are exceptionally good they are professionals and the price was excellent because I was able to use Groupon... keep up the good work and curtious and me and my wife will keep coming back.

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Customer service, not feeling pressured. Efficiency

Customer service, not feeling pressured. Efficiency

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No pressure to purchase other products. Very courteous and helpful. Also friendly, I was there early in the morning.

No pressure to purchase other products. Very courteous and helpful. Also friendly, I was there early in the morning.

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It was very fast and they were very courteous.

It was very fast and they were very courteous.

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They did it properly and told us what else needed changed and did it

They did it properly and told us what else needed changed and did it

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I quit going to Valvoline because the turn over rate with the tech's seems awfully high and it's easier to trust someone when yo ...

I quit going to Valvoline because the turn over rate with the tech's seems awfully high and it's easier to trust someone when you see them on a regular basis. I went this time because I was leaving town and needed a quick oil change before leaving out. The young man that greeted me and helped service my car(Tanner) was extremely knowledgeable and seemed honest and gave the impression that he truly enjoyed the job he was doing. This is important to me, more so than pricing as I work hard for my money, I need my car to get me to work, and I truly appreciate someone who acts like they want to be there and wants to make me a satisfied customer. Tanner has won my business back, for now, and I hope he sticks around.

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Tanner and his team were extremely knowledgeable, super friendly, overall start to finish a perfect visit!

Tanner and his team were extremely knowledgeable, super friendly, overall start to finish a perfect visit!

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Idk if the employee is a manager but he’s always very friendly...I love when he’s there.

Idk if the employee is a manager but he’s always very friendly...I love when he’s there.

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The crew was quick, knowlegable and friendly. They made sure to answer any questions I had and they all worked cohesively as a t ...

The crew was quick, knowlegable and friendly. They made sure to answer any questions I had and they all worked cohesively as a team to complete my oil change. I was very impressed with the customer service and they’ve gained a lifetime customer!

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The staff were so friendly, knowledgeable and respectful. I really appreciated how they all replied "Happy to help" when I woul ...

The staff were so friendly, knowledgeable and respectful. I really appreciated how they all replied "Happy to help" when I would say thank you. Obviously very well trained in customer service and projecting your company's business culture.

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I go there all the time they're always really nice really fast and they know what they're doing and you hire women and I can com ...

I go there all the time they're always really nice really fast and they know what they're doing and you hire women and I can come back for an oil top off. That's why.

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It was wonderful to just pull up, be greeted by a happy friendly person, that really sets the mood of the entire visit. I was i ...

It was wonderful to just pull up, be greeted by a happy friendly person, that really sets the mood of the entire visit. I was informed on what they were doing and why. I got what I needed, was informed, but not pressured on other services. Before I knew it, they were telling to me have a great day, still with a smile and I was off to finish my day.

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My car was emitting a buzzing/humming sound and I wasn't sure what the cause might be. I asked the technician if he had any idea ...

My car was emitting a buzzing/humming sound and I wasn't sure what the cause might be. I asked the technician if he had any ideas, and he said it sounded like the exhaust. I asked him where I could go locally to get that checked, and he mentioned an auto shop a few miles away. I made an appointment on the spot and have completed the repair - he was exactly right about the problem, and I was very satisfied with the repair shop. I was especially pleased that it is a local business.

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Staff Member very friendly and work done in a timely manner.

Staff Member very friendly and work done in a timely manner.

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Friendly and Professional atmosphere.

Friendly and Professional atmosphere.

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Very well run location, fast technicians.

Very well run location, fast technicians.

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I always like going to the Valvoline in Alton. They are always so much friendlier than people at other locations I have been to. ...

I always like going to the Valvoline in Alton. They are always so much friendlier than people at other locations I have been to.

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Fast n workers very friendly

Fast n workers very friendly

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I was satisfied

I was satisfied

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I was just informed that their was a charge to top up my oil after the first top up. And as long as I've been coming to vavoline ...

I was just informed that their was a charge to top up my oil after the first top up. And as long as I've been coming to vavoline almost 8 years now nobody ever told me they was to charge me for a oil top up

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Quick & effecient with time.

Quick & effecient with time.

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Great staff and quick. Explained everything they did and everything they recommended but didn’t feel pressured to buy anything

Great staff and quick. Explained everything they did and everything they recommended but didn’t feel pressured to buy anything

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The employees were all very pleasant. I was explained my options but never pressured and I really appreciate that.

The employees were all very pleasant. I was explained my options but never pressured and I really appreciate that.

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Very friendly and courteous staff

Very friendly and courteous staff

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It was nice that the person helping me helped me with the Pricing and gave me a discount. Since you only have 1 type of oil I c ...

It was nice that the person helping me helped me with the Pricing and gave me a discount. Since you only have 1 type of oil I can use. I will need discount every time, or I will need to go somewhere else to change my oil. I can afford around $67 but not $81. I get my oil changed their often, so I do need some kind of discount or I will need to go somewhere else, because I am a single mom and can't pay that much everytime.

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They got me in as soon as they good and worked fast

They got me in as soon as they good and worked fast

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No pressure. Great friendly service

No pressure. Great friendly service

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Friendly staff, very transparent on prices and service. Quick service and I like the cameras that let you see what’s going on a ...

Friendly staff, very transparent on prices and service. Quick service and I like the cameras that let you see what’s going on around and under your vehicle. Great Job

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Very quick

Very quick

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I understand up sells & recommending products & service. It was overkill! I do not believe a man would encounter the same barrag ...

I understand up sells & recommending products & service. It was overkill! I do not believe a man would encounter the same barrage of questions! Telling me the products & services I have done on my 2003 Jeep Libery need to be divulged to the staff for Carfax is a joke! Sales staff needs to back it down was overwhelming to say the least!

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There was a super nice guy named Dylan Hook how was great at explaining everything to me and got me out of there quick

There was a super nice guy named Dylan Hook how was great at explaining everything to me and got me out of there quick

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Very helpful in explaining what I would need down the road etc....

Very helpful in explaining what I would need down the road etc....

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The staff was friendly and efficient. They were professional, but still took the time to talk to me about the music on my radio ...

The staff was friendly and efficient. They were professional, but still took the time to talk to me about the music on my radio. Great crew. Good, quick service.

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I wanted a tire rotation and was told they couldn’t do it because they had three people working.

I wanted a tire rotation and was told they couldn’t do it because they had three people working.

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Everyone was very courteous and explained everything that was going to happened during the visit. They answered every question I ...

Everyone was very courteous and explained everything that was going to happened during the visit. They answered every question I asked without hesitation. I felt very taken care of and will happily return to this Valvoline for service in the future.

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I always feel confident that all my services will be handled professionally. I had 2 services performed. Oil and fuel system. C ...

I always feel confident that all my services will be handled professionally. I had 2 services performed. Oil and fuel system. Car runs like new.

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I like the fact I can go when I have the time and not make an appointment, the staff was very courteous and not too pushy if I d ...

I like the fact I can go when I have the time and not make an appointment, the staff was very courteous and not too pushy if I didn't want/need their suggestions.

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I was in and out within 10 min.

I was in and out within 10 min.

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Everyone was wonderful. Very helpful & courteous

Everyone was wonderful. Very helpful & courteous

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Chris (the manager)took very good care of me. Remembered me from my last visit with my other vehicle. Will be back with that veh ...

Chris (the manager)took very good care of me. Remembered me from my last visit with my other vehicle. Will be back with that vehicle next week.

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The customer service. Tanner was very kind and knowledge and helpful.

The customer service. Tanner was very kind and knowledge and helpful.

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Courteous. No sales pitches. Answered all questions very polite

Courteous. No sales pitches. Answered all questions very polite

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I had a lot of needs (transmission & radiator serviced, A/C charged, oil and washer fluid topped off), and they took care of all ...

I had a lot of needs (transmission & radiator serviced, A/C charged, oil and washer fluid topped off), and they took care of all of them!

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Employees were very friendly and courteous. They were working in 96 degree weather with no air or fans .some had sweat just runn ...

Employees were very friendly and courteous. They were working in 96 degree weather with no air or fans .some had sweat just running down their faces. They didn’t complain but I found it disturbing that no cooling assistance was provided. They do make quiet ac units and ceiling fans . I come here regularly and sit in my car but not on that day. Please give these hard working guys some relief.

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The staff was up front about what was being done and were willing to explain any and all services.

The staff was up front about what was being done and were willing to explain any and all services.

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Chris the Assistant Manager was more than helpful and made my visit more comfortable and made me more at ease by the way he kept ...

Chris the Assistant Manager was more than helpful and made my visit more comfortable and made me more at ease by the way he kept me informed on the services being done to my car. I will be returning to this location from now on due to the staff and their extraordinary work.

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Price is too high

Price is too high

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I have several cars. I have Always taken them to valvoline and had a great experience.

I have several cars. I have Always taken them to valvoline and had a great experience.

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Quickness...friendly

Quickness...friendly

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They always do a great job

They always do a great job

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I needed a headlight bulb replaced on my car's passenger side. At the time, I thought it would be smart to replace the driver's ...

I needed a headlight bulb replaced on my car's passenger side. At the time, I thought it would be smart to replace the driver's side headlight bulb as well. I asked the opinion of my attendant, he agreed, and gave me a discount on my purchase!!! HOW GOOD IS THAT! This is what I consider GREAT SERVICE, and why I will come back!!Thank you!!

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the attendant was ON!

the attendant was ON!

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Fast service. Staff explained the services needed. Very nice staff and professional.

Fast service. Staff explained the services needed. Very nice staff and professional.

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Everything was excellent

Everything was excellent

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Good employee in charge on communicating the service I was receiving.

Good employee in charge on communicating the service I was receiving.

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It was very hot in the car during the oil change. Was not aware a waiting room was available.

It was very hot in the car during the oil change. Was not aware a waiting room was available.

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Very prompt and friendly service

Very prompt and friendly service

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All the guys we're friendly and went right to work. I was in and out in no time at all. I wish I had gotten the guys names, but ...

All the guys we're friendly and went right to work. I was in and out in no time at all. I wish I had gotten the guys names, but unfortunately I didn't.

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Pressure to change my air filter, which did NOT need to be changed yet - also did not point out intense corrosion on my battery, ...

Pressure to change my air filter, which did NOT need to be changed yet - also did not point out intense corrosion on my battery, which my brother noticed later when looking at the filter. Seems extremely unethical to not point out something as serious as that.

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Everyone was knowledgeable, friendly, honest and new I had children in the backseat and got me in and out as quickly as possibl ...

Everyone was knowledgeable, friendly, honest and new I had children in the backseat and got me in and out as quickly as possible. They explained everything they were doing and let me know of all pricing but I did not feel pressured to get any additional products.

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Quick and friendly service without an appointment!

Quick and friendly service without an appointment!

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Everybody was very nice and knowledgeable. I was explained the recommended services that needed done with no pressure to say yes ...

Everybody was very nice and knowledgeable. I was explained the recommended services that needed done with no pressure to say yes. It was extremely hot outside and none of the workers seemed bothered by it and I was in and out very quickly.

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I always have a great experience at Valvoline that’s why I go back!

I always have a great experience at Valvoline that’s why I go back!

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Always a good experience

Always a good experience

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I have a 2000volvo with only 80000 miles and they are so careful when

I have a 2000volvo with only 80000 miles and they are so careful when

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the guys were very helpful and treated me with upmost respect.

the guys were very helpful and treated me with upmost respect.

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The crew has always been very nice and speedy. They tell you what you need and always give you recommendations on when you shoul ...

The crew has always been very nice and speedy. They tell you what you need and always give you recommendations on when you should change or think about changing certain car items. Very kind very professional.

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Knowledgeable attendants, quick service.

Knowledgeable attendants, quick service.

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Too expensive compared to local dealerships

Too expensive compared to local dealerships

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Good people; prompt service.

Good people; prompt service.

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They ran a harmless test to see why my air conditioner was not working and was able to provide a service to get it working prope ...

They ran a harmless test to see why my air conditioner was not working and was able to provide a service to get it working properly

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The staff was very friendly and knowledgeable so far as to open the door to my vehicle as if I was going to walk down the red ca ...

The staff was very friendly and knowledgeable so far as to open the door to my vehicle as if I was going to walk down the red carpet at the grammys. Everyone there deserves a raise for their professionalism and I will be returning to this location for my next service.

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The ceiling was leaking on me while I was waiting in waiting room

The ceiling was leaking on me while I was waiting in waiting room

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They did a good job

They did a good job

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Excellent service!

Excellent service!

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The technicians were super friendly, and chatty all the while getting the oil change done in a timely manor. I will continue to ...

The technicians were super friendly, and chatty all the while getting the oil change done in a timely manor. I will continue to recommend them to everyone I know and my family will continue to frequent this Valvoline.

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Im a repeat customer and i like this location best. I like how its quick and its worth the exrta cost. The guy offered me a co ...

Im a repeat customer and i like this location best. I like how its quick and its worth the exrta cost. The guy offered me a coupon for a discount when i didnt receive the coupon via text. He was also was super nice and explained things well.

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I always feel better, more secure in my vehicle after each visit to the Homer Adam's, Alton, IL valvoline location. The workers ...

I always feel better, more secure in my vehicle after each visit to the Homer Adam's, Alton, IL valvoline location. The workers are great!!! So friendly & helpful!!!!

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The staff went above and beyond to assist me with an issue that occured with my vehicle, after the oil change, on my way home.

The staff went above and beyond to assist me with an issue that occured with my vehicle, after the oil change, on my way home.

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Everyone was very nice and helpful

Everyone was very nice and helpful

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Knowledgeable and friendly

Knowledgeable and friendly

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The manager Chris was very friendly and helpful!!! He did an amazing job. Very professional and full of positivity.

The manager Chris was very friendly and helpful!!! He did an amazing job. Very professional and full of positivity.

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Highly satisfied is reserved for impeccable service and treatment and not to be handed out lightly

Highly satisfied is reserved for impeccable service and treatment and not to be handed out lightly

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Absolutely superior service!

Absolutely superior service!

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Quick service with good products

Quick service with good products

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I was very satisfied because the workers explained what was offered but did not pressure me to buy any additional services and ...

I was very satisfied because the workers explained what was offered but did not pressure me to buy any additional services and the workers were friendly and everything seemed to be done quite Thoroughly the reason I came in was because of an Internet coupon for $20 off the service original price of the service could’ve been a little bit lower but all in all it was a fair deal

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Very knowledgeable and friendly staff.

Very knowledgeable and friendly staff.

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Every time I go to valvoline to get my oil changed, I’m confident knowing that everything will be handled perfectly. They always ...

Every time I go to valvoline to get my oil changed, I’m confident knowing that everything will be handled perfectly. They always go above and beyond to make sure my needs are met.

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No wait time, excellent service, very friendly and professional

No wait time, excellent service, very friendly and professional

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It's quick. I was in and out in less than 20 minutes. The technicians are always careful not to damage my vehicle. I have had pr ...

It's quick. I was in and out in less than 20 minutes. The technicians are always careful not to damage my vehicle. I have had problems with other (non-Valvoline) oil change places breaking or ruining things.

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Price for a 3.7 qrt. Oil change was beyond ridiculous. $66.68 is not acceptable—— period!

Price for a 3.7 qrt. Oil change was beyond ridiculous. $66.68 is not acceptable—— period!

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Fast courteous service.

Fast courteous service.

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The service was grear!

The service was grear!

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The service was prefect, there was no waiting and everyone was very friendly.

The service was prefect, there was no waiting and everyone was very friendly.

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You get and out fast...

You get and out fast...

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Great, friendly customer service. More transparency about what was actually happening to the vehicle (cameras underneath). No p ...

Great, friendly customer service. More transparency about what was actually happening to the vehicle (cameras underneath). No pressure, but still great suggestions about items needed.

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They quickly did the needed task and no more as I was on the way to an appt in St. Louis.

They quickly did the needed task and no more as I was on the way to an appt in St. Louis.

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Chris the CSR was very helpful and was not pushy at all. I will return to this Valvoline because they always take good care of ...

Chris the CSR was very helpful and was not pushy at all. I will return to this Valvoline because they always take good care of me and never talk down to me when I don't understand everything they tell me. I always trust what they tell me and try to do what they recommend.

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The service was quick and the manager was friendly and helpful

The service was quick and the manager was friendly and helpful

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I have taken my car to the Alton station for years. I started with 4 miles on my car and now have almost 300,000! They have al ...

I have taken my car to the Alton station for years. I started with 4 miles on my car and now have almost 300,000! They have always done an excellent job. Never pressured for additional sales and always friendly and helpful. Today's experience was beyond a great experience. Keep up the good work.

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Staff was very friendly and knowledgeable

Staff was very friendly and knowledgeable

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I don't give perfect scores

I don't give perfect scores

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Pricing was a little high.

Pricing was a little high.

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The staff was kinda rude I guess because I got there right when they opened.

The staff was kinda rude I guess because I got there right when they opened.

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Nothing they did wrong. I just prefer to get what I was there for and leave out the sales pitches

Nothing they did wrong. I just prefer to get what I was there for and leave out the sales pitches

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First time at the Alton location... Everyone in the building was so upbeat and friendly. Very thorough when explaining the proce ...

First time at the Alton location... Everyone in the building was so upbeat and friendly. Very thorough when explaining the process.

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Chris is a fantastic guy that definitely knows how to do his job. I have been coming to the same valvoline for about 3 years now ...

Chris is a fantastic guy that definitely knows how to do his job. I have been coming to the same valvoline for about 3 years now and have never had a problem!

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They always explain very clearly what they are doing.

They always explain very clearly what they are doing.

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Very informative and helpful techs. Speedy but thorough service. Great value!

Very informative and helpful techs. Speedy but thorough service. Great value!

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Nathaniel billings was great.

Nathaniel billings was great.

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Kevin and Nate we gave great customer service

Kevin and Nate we gave great customer service

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Super friendly and professional

Super friendly and professional

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Nate was very friendly and helpful! Also very knowledgeable about what was going on and answered all the questions I had. Everyo ...

Nate was very friendly and helpful! Also very knowledgeable about what was going on and answered all the questions I had. Everyone else there was also very good at what they did!

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Recommended replacement of items due to the mileage. They showed items needing replacement. They were great in all they did an ...

Recommended replacement of items due to the mileage. They showed items needing replacement. They were great in all they did and explained everything.

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My car was having sputtering issues, the tech suggested a fuel injection cleaning. Tons of carbon deposits were removed and the ...

My car was having sputtering issues, the tech suggested a fuel injection cleaning. Tons of carbon deposits were removed and the issue is gone!!

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Had to wait for about an hour to get the oil change.

Had to wait for about an hour to get the oil change.

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They was nice

They was nice

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As always the staff is very nice, respectful and very knowledgeable about the products and services used to maintain the best q ...

As always the staff is very nice, respectful and very knowledgeable about the products and services used to maintain the best quality for my car. I'm pleased.

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Excellent service!!

Excellent service!!

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I always use the Alton location, the staff is always polite, I never feel pressured to buy anything extra but I always seem to. ...

I always use the Alton location, the staff is always polite, I never feel pressured to buy anything extra but I always seem to. They talk to me and explain what they are doing every time. It's the only oil change place i want to go to anymore.

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Kevin and staff at Alton, Il were very knowledgeable and courteous and friendly and efficient happy and no problem using Groupo ...

Kevin and staff at Alton, Il were very knowledgeable and courteous and friendly and efficient happy and no problem using Groupon either which made me happy too

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Very friendly and helpful, I really like this location even though it is out of my way, I am always treated with respect and tak ...

Very friendly and helpful, I really like this location even though it is out of my way, I am always treated with respect and taken care of well.

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i was not given prices until my oil had been drained so even if i wanted to go somewhere else due to prices being so high i woul ...

i was not given prices until my oil had been drained so even if i wanted to go somewhere else due to prices being so high i wouldnt have been able too.

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Outstanding service, great value, no pressure, and extremely friendly staff. Will definitely return and I’m a professional mecha ...

Outstanding service, great value, no pressure, and extremely friendly staff. Will definitely return and I’m a professional mechanic.

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The attendants were very friendly and knowledgeable of the process. They made suggestions of what maintenance I should consider, ...

The attendants were very friendly and knowledgeable of the process. They made suggestions of what maintenance I should consider, but didn't "hard sell" me to get it done.

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It is convenient, and I receive good service. Friendly staff, decent value.

It is convenient, and I receive good service. Friendly staff, decent value.

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I have a very old car and drive very little. When I went earlier the service man looked at my oil and showed me that the oil wa ...

I have a very old car and drive very little. When I went earlier the service man looked at my oil and showed me that the oil was clear and there was no need for an oil change. I and my family were so impressed to think the could have changed my oil and I would never have questioned the extra expense.

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Chris walked thru recommended stuff but when I said not right now didn't have funds just needed oil change it was ok he moved on ...

Chris walked thru recommended stuff but when I said not right now didn't have funds just needed oil change it was ok he moved on. Checked lights, tires, which is all very important to a senior widow. Bill was helping to look at car up on top while Nate was underneath. Very professional. Showed me I needed air filter asked to replace it but unfortunately out of stock.

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They get me in and out no waits and no pressure to purchase extras

They get me in and out no waits and no pressure to purchase extras

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The only issue/problem I had was I went out to the web to receive a coupon for 5$ off and was told that I cannot use that coupon ...

The only issue/problem I had was I went out to the web to receive a coupon for 5$ off and was told that I cannot use that coupon because there was no barcode on the text I received from you for the coupon. I dont feel that was fair when I went to your site to get the coupon.

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The man who serviced us was extremely efficient, knowledgeable, and very polite.

The man who serviced us was extremely efficient, knowledgeable, and very polite.

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Great service

Great service

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Great customer service by all servicing vehicle. Everyone spoke and welcomed me.

Great customer service by all servicing vehicle. Everyone spoke and welcomed me.

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Always professional and I am confident knowing that I will be in good hands.

Always professional and I am confident knowing that I will be in good hands.

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oil and filter were changed promptly and service personell was nice and friendly

oil and filter were changed promptly and service personell was nice and friendly

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visit went well

visit went well

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The staff is so friendly!!!

The staff is so friendly!!!

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I paid $90 for an oil change. I will never be back due to the high pricing.

I paid $90 for an oil change. I will never be back due to the high pricing.

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The service I received was Great! I've been a loyal customer over 10 years...

The service I received was Great! I've been a loyal customer over 10 years...

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They were very nice, polite, and understanding if I did not want something done at that time.

They were very nice, polite, and understanding if I did not want something done at that time.

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The staff was friendly & knowledgebase. Work was completed in a timely manner. I will always recommend to family & friends

The staff was friendly & knowledgebase. Work was completed in a timely manner. I will always recommend to family & friends

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I an satisfied, rarely am I highly satisfied

I an satisfied, rarely am I highly satisfied

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very helpful advice took time to answer questions

very helpful advice took time to answer questions

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Aaron is the 'face' of what I've come to expect from Valvoline...superior product and service. Thank you also to Mr. invincible, ...

Aaron is the 'face' of what I've come to expect from Valvoline...superior product and service. Thank you also to Mr. invincible,Brandon. These professionals are the Best!

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Everyone was pleasant and courteous.

Everyone was pleasant and courteous.

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I didn't realize you guys closed at 7 p.m. I was greeted VERY quickly and was very impressed with the customer service I receive ...

I didn't realize you guys closed at 7 p.m. I was greeted VERY quickly and was very impressed with the customer service I received! We got finished with everything right at 7 p.m. and everyone was very kind and helpful. I loved that everything was explained very thoroughly and I didn't feel pressured into spending more then what I wanted. Thank you guys for being so awesome!

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The staff is always friendly and efficient.

The staff is always friendly and efficient.

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Excellent customer service the manager was knowledgeable and friendly

Excellent customer service the manager was knowledgeable and friendly

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The guys were very nice it's just always someone different but I did receive good service

The guys were very nice it's just always someone different but I did receive good service

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The personal at the location I visited were extremely personalable and pleasant and I’ve visited different times with different ...

The personal at the location I visited were extremely personalable and pleasant and I’ve visited different times with different workers.

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It did not take hardly any time, friendly employees, all positive! Thank you

It did not take hardly any time, friendly employees, all positive! Thank you

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This is Zach's Mom. I took his car in for him. The guy's were very curteous. Explained everything to me in a way that was unders ...

This is Zach's Mom. I took his car in for him. The guy's were very curteous. Explained everything to me in a way that was understandable for someone not car savy. 😊Just a great bunch of people. P.S. I do miss Emerald, but hear she's doing well within your company.

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Staff was great and very helpful. Kept me informed every step of the process.

Staff was great and very helpful. Kept me informed every step of the process.

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service tech

service tech

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Chris was very friendly, thorough, and had very fast service.

Chris was very friendly, thorough, and had very fast service.

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The crew did great work. Very professional and fast. Even with all the extra service I had done on my truck.

The crew did great work. Very professional and fast. Even with all the extra service I had done on my truck.

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Staff friendly and pricing is good

Staff friendly and pricing is good

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They were able to identify other issues

They were able to identify other issues

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Quick. The job was completed in a timely manner

Quick. The job was completed in a timely manner

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My technician Nic was friendly courteous very professional and walked me through the whole process it was a really nice experien ...

My technician Nic was friendly courteous very professional and walked me through the whole process it was a really nice experience.

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Great customer service by chris and bill along with the rest of the facility. Very friendly and quick

Great customer service by chris and bill along with the rest of the facility. Very friendly and quick

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Always friendly, engaging, help me understand why they make certain recommendations.

Always friendly, engaging, help me understand why they make certain recommendations.

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Very friendly and knowledge specialists. Didn’t feel pressured to spend more than I had planned on. Will go back for sure.

Very friendly and knowledge specialists. Didn’t feel pressured to spend more than I had planned on. Will go back for sure.

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Seen to be very thorough

Seen to be very thorough

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Very friendly and service was top notch. Blake was very professional.

Very friendly and service was top notch. Blake was very professional.

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Employee made me feel important

Employee made me feel important

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Fast and efficient

Fast and efficient

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Chris was absolutely amazing. I don’t have a lot of knowledge about cars and Chris was very helpful and made sure I got the best ...

Chris was absolutely amazing. I don’t have a lot of knowledge about cars and Chris was very helpful and made sure I got the best deal for my service!

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Very friendly and efficient

Very friendly and efficient

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Very professional. No pressure to buy additional services. They will recommend and it's always your decision. They go above and ...

Very professional. No pressure to buy additional services. They will recommend and it's always your decision. They go above and beyond their duties.

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I am completing this review specifically to shout out my customer service rep, Emerald. She was extremely personable and very kn ...

I am completing this review specifically to shout out my customer service rep, Emerald. She was extremely personable and very knowledgeable, and so very kind! I have been getting oil changes with Valvoline for a while now, and she shared information about Valvoline services I could use that I wasn't even aware of! Plus she shared some general car knowledge with me as well. She let her own personality shine through while she was helping me, and my experience was very memorable because of that. Emerald is a great person to have promoting the Valvoline brand because she knows what she is talking about and cultivated a personable experience that has outshone any other service providers. I hope whoever reads this at this location lets her read this review - keep doing you, Emerald!

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Chris was an outstanding salesman, he didn't pressure me into anything i didn't need and truelly expressed what valvoline is all ...

Chris was an outstanding salesman, he didn't pressure me into anything i didn't need and truelly expressed what valvoline is all about, I used to be skeptical about using valvoline meeting staff members like chris with his expertise of product knowledge and dedication to customers and that trusting positive attitude I will definetly be recommending valvoline to everyoneI know! There should be more businesses with staff members like this!

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Chris did a great Job

Chris did a great Job

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FRIENDLY SERVICE PEOPLE. THEY LET ME SEE THE NEW OIL AFTER IT WAS PUT IN.

FRIENDLY SERVICE PEOPLE. THEY LET ME SEE THE NEW OIL AFTER IT WAS PUT IN.

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From beginning to end, it was very professional fun and friendly! Even some fun laughs! The gentleman who took care of me, I don ...

From beginning to end, it was very professional fun and friendly! Even some fun laughs! The gentleman who took care of me, I don't remember his name, but he was amazing, he should greet everyone that comes in there! Left very secure and that my car was safe and left happy!

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The hood prop feel on my car. The hood prop should have foam protection so that if it falls on the car paint wont chip.

The hood prop feel on my car. The hood prop should have foam protection so that if it falls on the car paint wont chip.

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The staff was very friendly and polite. I left there very happy with service I received and wish a lot more people working in s ...

The staff was very friendly and polite. I left there very happy with service I received and wish a lot more people working in service orientated businesses would emulate the professionality I received during my visit. Thank you.

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Because of Chris and his expertise and knowledge of product and customer service he made this more than a visit for me.I am grat ...

Because of Chris and his expertise and knowledge of product and customer service he made this more than a visit for me.I am grateful for the staff in Alton

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I want you to know how much I appreciate the excellent service you provided on Thursday when I took my Honda CRV for a oil chang ...

I want you to know how much I appreciate the excellent service you provided on Thursday when I took my Honda CRV for a oil change and tire rotation. Your employee Kevins attention to detail, great communication skills, and ready smile made the experience even better than I expected.

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Chris was very informative and had me as a customer feeling very comfortable and trusting. He was very knowledgeable and did not ...

Chris was very informative and had me as a customer feeling very comfortable and trusting. He was very knowledgeable and did not pressure me into making purchases I did not need. When I said no to some items, he was good with my decision. The rest of the staff working on my vehicle were also very friendly which makes me highly recommend taking all of my oil changes here. I would also recommend Valvoline for my family and friends.

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very nice and efficient young people, did a good job

very nice and efficient young people, did a good job

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Because they honored my price match.

Because they honored my price match.

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Everyone was extremely friendly especially Chris. Didn't take long.

Everyone was extremely friendly especially Chris. Didn't take long.

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great people great customer service !!

great people great customer service !!

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Prompt service and friendly workers

Prompt service and friendly workers

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My attendant was Emerald. Pardon the pun, but she is a true gem! She is courteous and very knowledgeable. She explained everythi ...

My attendant was Emerald. Pardon the pun, but she is a true gem! She is courteous and very knowledgeable. She explained everything to me beforehand, so I could make an informed decision. I will certainly return to Valvoline Instant oil change for my future oil changes!Sincerely,Rachel Smith

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Chris was very helpful and informative

Chris was very helpful and informative

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Clear, knowledgeable explanations of every step

Clear, knowledgeable explanations of every step

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The guys working on my car were friendly and amazing

The guys working on my car were friendly and amazing

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Newer, less experienced personnel was feeling his way through communication with both cars in the bays simultaneously - miscommu ...

Newer, less experienced personnel was feeling his way through communication with both cars in the bays simultaneously - miscommunication with our car until lead to correction by more experienced, subtle co-worker - who facilitated the experience to highly satisfactory status.

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I am always completely satisfied with the service I receive. Everything is explained & all the employees are always very nice & ...

I am always completely satisfied with the service I receive. Everything is explained & all the employees are always very nice & helpful. Josh, assistant manager even explained some of the different buttons, controls on my dashboard. Very informative!!

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Veterans discount, and you don't have to leave your vehicle

Veterans discount, and you don't have to leave your vehicle

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Curtious employees. Fast service

Curtious employees. Fast service

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The CSR, tanner, was very friendly and funny.

The CSR, tanner, was very friendly and funny.

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The text the technicians are very friendly and knowledgeable and got me in and out in a very speedy manner.

The text the technicians are very friendly and knowledgeable and got me in and out in a very speedy manner.

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Great service, timely, efficient, and friendly.

Great service, timely, efficient, and friendly.

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The employees are friendly and do not try to sell you anything that you do not need.

The employees are friendly and do not try to sell you anything that you do not need.

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We were kept informed throughout the aervice.

We were kept informed throughout the aervice.

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No pressure...just explained why service was needed!

No pressure...just explained why service was needed!

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Friendly staff that informed me of my needs. They were confident without being arrogant and just wanted to make sure I was taken ...

Friendly staff that informed me of my needs. They were confident without being arrogant and just wanted to make sure I was taken care of.

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The staff was very friendly and more than one person greeted us while waiting. We were done with our service within 20 minutes.

The staff was very friendly and more than one person greeted us while waiting. We were done with our service within 20 minutes.

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The employees were friendly and knowledgeable. They explained what my truck needed and took care of it in a timely manner.

The employees were friendly and knowledgeable. They explained what my truck needed and took care of it in a timely manner.

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I felt that Josh, the manager, truly cared about my using his location. The battery I purchased in June 2017 Was not reading up ...

I felt that Josh, the manager, truly cared about my using his location. The battery I purchased in June 2017 Was not reading up to par. It was replaced at no charge due to the warrenty. He asked at which location it was purchased because the staff may need additional training.

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Good service

Good service

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friendly, knowledgeable staff

friendly, knowledgeable staff

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If I don’t have a coupon I can get an oil change for about half the price anywhere else that I go. That being said, I highly val ...

If I don’t have a coupon I can get an oil change for about half the price anywhere else that I go. That being said, I highly value the convenience of the location and not having to leave my car or step out into the cold weather. I also value being able to communicate with the technicians during the service. During my service the technicians were great in particular the store manager seemed knowledgeable, wasn’t pushy, and communicated very well.

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Joshua was very informative going over the maintenance check list; brake light out and battery voltage is out of the normal rang ...

Joshua was very informative going over the maintenance check list; brake light out and battery voltage is out of the normal range.

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I have visited several different VIOC locations as I stop for service when it’s convenient for me. Of all the locations which I ...

I have visited several different VIOC locations as I stop for service when it’s convenient for me. Of all the locations which I’ve visited, this one is by far superior in all areas—professional, super clean facility, very communicative with me about the service process which made me feel completely trusting. I also observed strong team work among staff at these location and safety top of their minds.Kevin & Josh managed my needs. They have set your gold standard which I’m now going to expect from your other locations on my future visits.

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The staff was great and friendly

The staff was great and friendly

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Fast and easy

Fast and easy

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Kevin greeted us and said it would be a few minutes they had a little trouble with another car. We were fine then he and a coup ...

Kevin greeted us and said it would be a few minutes they had a little trouble with another car. We were fine then he and a couple of other gentlemen helped him all were very polite and very courteous . We were very pleased A+

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I normally go to a VW mechanic to have my oil changed but going to Valvoline is a much better alternative. They’re very thoroug ...

I normally go to a VW mechanic to have my oil changed but going to Valvoline is a much better alternative. They’re very thorough and always do a outstanding job. I have complete trust and confidence that my car is in top shape after I visit valvoline.

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The staff and service was great. No specific reason as to why I wasn't "Highly Satisfied".

The staff and service was great. No specific reason as to why I wasn't "Highly Satisfied".

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The staff are very proactive at greeting you, identifying needs, moving cars as needed, and lastly, making solid recommendations ...

The staff are very proactive at greeting you, identifying needs, moving cars as needed, and lastly, making solid recommendations based on what's best for me.

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I love coming to this Valvoline. The employees were fun and worked well together. They seemed like they enjoyed what they were d ...

I love coming to this Valvoline. The employees were fun and worked well together. They seemed like they enjoyed what they were doing and it was honestly comforting knowing that. Kevin was my favorite, he was fun, bubbly and knowledgeable. I will definitely be back!

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The mechanic was named Tanner. He was very helpful, experienced, and friendly. He educated me on my car and the 5why's on how ...

The mechanic was named Tanner. He was very helpful, experienced, and friendly. He educated me on my car and the 5why's on how it will benefit my cars performance I will remember his name because I enjoyed his conversation and acknowledgement on Valvoline. I will be returning when it's time.

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The store manager is ALWAYS friendly and professional. He does a great job through the whole process. The rest of the staff co ...

The store manager is ALWAYS friendly and professional. He does a great job through the whole process. The rest of the staff completes the oil change, including checking fluids, air filter, checking tire pressure, checking all lights in a step by step manner that indicates they are well trained and managed. Love going to Valvoline for my oil changes.

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Friendly service, quick, listened to me when I asked not to have any additional things looked at because I just wanted my oil ch ...

Friendly service, quick, listened to me when I asked not to have any additional things looked at because I just wanted my oil changed quickly

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They were honest about what needed and didn't need

They were honest about what needed and didn't need

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Quik n easy

Quik n easy

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Josh and his crew seemed like they really enjoyed their jobs which is important for a customer. This is to make sure there is a ...

Josh and his crew seemed like they really enjoyed their jobs which is important for a customer. This is to make sure there is a positive atmosphere for employees working on cars.

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The team was super friendly and knowledgeable. I always have anxiety dealing with mechanics and my car and they put me at ease. ...

The team was super friendly and knowledgeable. I always have anxiety dealing with mechanics and my car and they put me at ease. I believe her name was Emerald

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kevin took time to answer all questions

kevin took time to answer all questions

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Quick service! Didn’t have to wait! Great Customer Service!

Quick service! Didn’t have to wait! Great Customer Service!

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Keith, the asst. Manager was going out of his way.... and even picked up the part for my car during his lunch break.... thank yo ...

Keith, the asst. Manager was going out of his way.... and even picked up the part for my car during his lunch break.... thank you,i owe you one!!!!

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Everything went as expected

Everything went as expected

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The store manager is fantastic. Very, Very knowledgeable, friendly, positive, easy yo talk with etc etc.

The store manager is fantastic. Very, Very knowledgeable, friendly, positive, easy yo talk with etc etc.

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Kevin is great. I have 5 cars and only visit this shop. I have one much closer to my office but Kevin makes the difference. I ...

Kevin is great. I have 5 cars and only visit this shop. I have one much closer to my office but Kevin makes the difference. I wish I knew his last name, as much as I'm there I should. Kepp hiring people like him and your shop will do well. Thanks, ron W

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Emerald, the service rep did a great job of explaining things, offering us special deals etc without really making us feel any p ...

Emerald, the service rep did a great job of explaining things, offering us special deals etc without really making us feel any pressure at all. Excellent service. That girl needs a raise!

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Very nice staff. Tanner was very professional!

Very nice staff. Tanner was very professional!

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They were fast, professional, and very friendly. I went on my lunch hour and they were great about getting me in and out on time ...

They were fast, professional, and very friendly. I went on my lunch hour and they were great about getting me in and out on time.

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To much pushing to sell other items. Just need an oil change.

To much pushing to sell other items. Just need an oil change.

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They are great

They are great

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The staff was friendly. I was greeted by a young lady who, even though she was on her break, came up to greet me and tell me a l ...

The staff was friendly. I was greeted by a young lady who, even though she was on her break, came up to greet me and tell me a little about the service. Every one was efficient at their job. Very friendly and no pressure to buy additional things. I’m not used to paying that much for the service though. I used to use a guy who did everything you did and more for much cheaper. Otherwise overall I’m satisfied.

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I was satisfied. what you can't deal with Honest and normal expected performance. Too bad if I melted the edges off your snowfl ...

I was satisfied. what you can't deal with Honest and normal expected performance. Too bad if I melted the edges off your snowflake

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They are friendly and will write down for commucite since me deaf ! Nice/ friendly I appreciated.

They are friendly and will write down for commucite since me deaf ! Nice/ friendly I appreciated.

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Not enough coupons, prices are higher than other places.

Not enough coupons, prices are higher than other places.

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Quick, friendly staff.

Quick, friendly staff.

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Everyone is always friendly and courteous. Let's me know about issues with the vehicle and doesn't pressure me if I can't affor ...

Everyone is always friendly and courteous. Let's me know about issues with the vehicle and doesn't pressure me if I can't afford any extras at my visits. You have a great team at my Valvoline store

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Staff were attentive, knowledgeable, and friendly. They also communicated professionally to one another and created a pleasant ...

Staff were attentive, knowledgeable, and friendly. They also communicated professionally to one another and created a pleasant atmosphere.

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Valvoline instant oil change in Alton is the only place I go for service. The staff is always friendly and knowledgeable. Thoug ...

Valvoline instant oil change in Alton is the only place I go for service. The staff is always friendly and knowledgeable. Though they always explain what my vehicle may need or what services are offered, I never feel pressured.Thanks guys (and gal) for providing excellent service😀

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The staff was efficient and did not try to over sell services/products.

The staff was efficient and did not try to over sell services/products.

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The staff did not try to upsell me on things like air filters and windshield wipers which I really appreciate. In addition they ...

The staff did not try to upsell me on things like air filters and windshield wipers which I really appreciate. In addition they actually did all of the things on the checklists like check the tire pressure. The last time I went to a Valvoline I ended up writing a very nasty letter because these were both problematic areas for me. That store was in Ballwin, MO. This store in Alton did a great job.

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Staff was very professional

Staff was very professional

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Everything was smooth, the sales person wad very professional, and the moon wad done quickly. Liked everything about the visit ...

Everything was smooth, the sales person wad very professional, and the moon wad done quickly. Liked everything about the visit.

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Fast service and was able to stay in my car great service and they checked all my fluids

Fast service and was able to stay in my car great service and they checked all my fluids

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The service was quick, everyone there was friendly and easy to talk to. They took care of my oil change, windshield wiper fluid ...

The service was quick, everyone there was friendly and easy to talk to. They took care of my oil change, windshield wiper fluid and coolant fill up, checked my tires and lights. And for $45 total I was satisfied, given the speed, convenience, and quality!

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Friendly workers and quick service

Friendly workers and quick service

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Great people and fast service

Great people and fast service

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they wee very friendly and courteous great bunch of guys

they wee very friendly and courteous great bunch of guys

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The technicians and manager were knowledgeable and professional

The technicians and manager were knowledgeable and professional

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The manager is extremely nice and very knowledgeable

The manager is extremely nice and very knowledgeable

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Kevin and Emerald are absolutely wonderful as well as all of technicians at the Alton, Il location. They are always pleasant and ...

Kevin and Emerald are absolutely wonderful as well as all of technicians at the Alton, Il location. They are always pleasant and most of all trustworthy.

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They were quick, professional and friendly. I really liked the manager, Josh. He even opened my door for me.

They were quick, professional and friendly. I really liked the manager, Josh. He even opened my door for me.

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Was not offered to buy a basic synthetic oil change. Only offered me a full service change

Was not offered to buy a basic synthetic oil change. Only offered me a full service change

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A car that was there after me was moved before me when I should have been moved over. I've been there several times when this ha ...

A car that was there after me was moved before me when I should have been moved over. I've been there several times when this happened.

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It was quick. And the staff is friendly

It was quick. And the staff is friendly

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The guys helped identify a problem that a car shop had not told me about.

The guys helped identify a problem that a car shop had not told me about.

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Polite and knowledgable staff.

Polite and knowledgable staff.

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Emerald is awesome.

Emerald is awesome.

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Price of oil.change is higher.compared to others places of business.

Price of oil.change is higher.compared to others places of business.

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Staff was awesome

Staff was awesome

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The Technicians are friendly and remember that I am a repetitive customer for many years. Talk about experiences of a high mile ...

The Technicians are friendly and remember that I am a repetitive customer for many years. Talk about experiences of a high mileage vehicle. The extra services are offered but I am not likely to take them up on it. I do not feel pressured to buy. Frankly, if I felt pressured I would not return as a customer.

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I always get my first responders discount of 15, so I did not use my 10 off coupon and after I left I notice I only got 10 which ...

I always get my first responders discount of 15, so I did not use my 10 off coupon and after I left I notice I only got 10 which was about 8.50. So just disappointed I didn't get my normal discount and should of used my coupon

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My customer service rep was friendly and went above and beyond to reset my car oil light.

My customer service rep was friendly and went above and beyond to reset my car oil light.

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The price is over 40 dollars and Meinekie is 19.95 for the same service!!!!!

The price is over 40 dollars and Meinekie is 19.95 for the same service!!!!!

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Great service. The team showed a high level of professionalism. The team was well trained and seamed to enjoy working. Over all ...

Great service. The team showed a high level of professionalism. The team was well trained and seamed to enjoy working. Over all a great experience.

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Consistently.

Consistently.

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The staff was very thorough. Lots of protocols to prevent omissions and mistakes.

The staff was very thorough. Lots of protocols to prevent omissions and mistakes.

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They broke down everything they were doing and made it easier to understand why and how certain things are useful towards my car ...

They broke down everything they were doing and made it easier to understand why and how certain things are useful towards my car's maintenance.

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Fast, efficient, friendly & professional.

Fast, efficient, friendly & professional.

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I love the quick service, and I try to always choose the same location, but I was short on cash this previous time and I really ...

I love the quick service, and I try to always choose the same location, but I was short on cash this previous time and I really needed an oil change before driving over 894 miles for my vacation. Needless to say, I called in and asked if they could honor a competitor coupon because it was an oil change for 19.95. The guy I talked to was SO SWEET and super funny! He said he couldn't honor it for 19.95, but that he could do 19.99. He made me feel less embarrassed about calling in with a coupon, and he was really understanding. I was in and out in no time, and the technician even found a bunch of acorns (shelled) in my air filter that a very large squirrel must have left behind... My car runs great, my gas mileage is amazing and when I get back to my home area, I'm going right back for another oil change. The service is amazing, the people are wonderful, and I'm blessed to have such a great establishment in my hometown of Alton, Illinois.

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The manager was very detailed,and explained everything to me as far as what I needed and upkeep. The staff greeted me promptly a ...

The manager was very detailed,and explained everything to me as far as what I needed and upkeep. The staff greeted me promptly and the wait wasn't long at all. They all were very organized, and worked as a team. I will likely return.

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My number one reason is the courtesy and professionalism of the staff, secondly, the care presented over needed services as well ...

My number one reason is the courtesy and professionalism of the staff, secondly, the care presented over needed services as well as suggestions for future service needs. It's thoughtful and I appreciate it.

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They only had one person working under both bays and he came up to help work on car in other bay, so I had to wait longer to fin ...

They only had one person working under both bays and he came up to help work on car in other bay, so I had to wait longer to finish my car. Total time to get oil changes was 1 hour 10 minutes and this included outside wait.

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Told me about different options

Told me about different options

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The staff were friendly, helpful and professional.

The staff were friendly, helpful and professional.

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Always courteous. No pressure tactics. Convenience.

Always courteous. No pressure tactics. Convenience.

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Helpful staff.felt comfortable.

Helpful staff.felt comfortable.

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Highly professional and knowledgeable

Highly professional and knowledgeable

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Prices are very high. Only reason to get oil changed here over dealership is convenience of not needing appointment. Same exact ...

Prices are very high. Only reason to get oil changed here over dealership is convenience of not needing appointment. Same exact oil change at dealer with same oil is only $30 at dealer.

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Very friendly fast service

Very friendly fast service

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This location always does a fantastic job of doing the required service promptly and professionally.

This location always does a fantastic job of doing the required service promptly and professionally.

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Emerald and the whole staff at our Valvoline on the Beltline, are great. I love getting my car serviced there because they are a ...

Emerald and the whole staff at our Valvoline on the Beltline, are great. I love getting my car serviced there because they are all so nice and seem to get along really well. Seems like a great place to work. I been going to this location for years and will continue to. I can't say enough about how great I was treated and it is a joy to go someplace where the people actually enjoy what they are doing. (or at least give the impression of enjoyment of it, I mean do many people actually love to go to work? In a perfect world yes!) They are always friendly and have never seemed too busy to answer questions or do me a top off!! Thank you Emerald and staff!

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Kevin and Brett were AWESOME

Kevin and Brett were AWESOME

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Always good

Always good

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Staff was great performed at decent speed was greeted promptly the manager was great and friendly

Staff was great performed at decent speed was greeted promptly the manager was great and friendly

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The friendly and knowledgable staff a is a breath of fresh air. I take all of my vehicles to your location and am always highly ...

The friendly and knowledgable staff a is a breath of fresh air. I take all of my vehicles to your location and am always highly satisfied. I really like the fact that I can stay in my vehicle while it is being serviced. I highly recommend your business.

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Manager T.J. very good at his job. I had concerns when I arrived he took care of me completely. I was quoted a lower price at an ...

Manager T.J. very good at his job. I had concerns when I arrived he took care of me completely. I was quoted a lower price at another store but stayed and received the oil change because of his courtesy he also gave me a lower cost than the other store. He addressed all of my concerns. I am still unsure as If I will return as my family says that the cost I pay each time is extreme and I know that I can receive a lower price for the change somewhere else.~Becky Carter

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CJ (I believe that was his name) was very helpful and has a fun and professional staff. They were courteous and attentive and ma ...

CJ (I believe that was his name) was very helpful and has a fun and professional staff. They were courteous and attentive and made sure my needs were met. I go there on my lunch breaks and they always get me out on time

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Fast service, personnel are nice, and service is consistent. I have been using this same facility for more or less a couple yea ...

Fast service, personnel are nice, and service is consistent. I have been using this same facility for more or less a couple years for 25 years.

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The price for the oil change was ridiculous, I mean just a joke. I tried to give promo codes, but he didn't put them in, because ...

The price for the oil change was ridiculous, I mean just a joke. I tried to give promo codes, but he didn't put them in, because he didn't know if they would work. Didn't even try-sad! I won't be coming back not 95.90, for that and a tire rotation. I had a promo code for a 20.00 oil change but instead of trying that one, he put the 5 dollars off in. Nice! :) I'm being very sarcastic.

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Expensive

Expensive

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The workers were very friendly and helpful!

The workers were very friendly and helpful!

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liked the service

liked the service

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Everyone was very friendly to me and very helpful with letting me know and showing me what i could do to improve the performance ...

Everyone was very friendly to me and very helpful with letting me know and showing me what i could do to improve the performance of my car.

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Good service and convenient for me.

Good service and convenient for me.

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The man that greeted me was super nice and talked to me the whole time.

The man that greeted me was super nice and talked to me the whole time.

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The Alton location is just great!

The Alton location is just great!

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Fast clean and couteous

Fast clean and couteous

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Overal great service

Overal great service

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Our technician Emerald was wonderful and very informative

Our technician Emerald was wonderful and very informative

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I appreciate the friendly staff.

I appreciate the friendly staff.

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nice and I felt they were honest and knew what they were doing

nice and I felt they were honest and knew what they were doing

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Always friendly people

Always friendly people

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Service was quick and you gave me a coupon.

Service was quick and you gave me a coupon.

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Even with a $10 coupon I still paid $59.33 for a simple oil change. I feel that is extremely high. I guess you pay for the con ...

Even with a $10 coupon I still paid $59.33 for a simple oil change. I feel that is extremely high. I guess you pay for the convenience of no appointment. But I will plan in the future for an appointment at another business. And pay less I am sure. I have had tires rotated at other businesses and oil change for less, much less than I paid here. I will not use Valvoline in the future. Only if I am desperate and have no other choice.

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The employees at this location are always friendly, courteous and helpful.

The employees at this location are always friendly, courteous and helpful.

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I just think the prices of ur oil changes are ridiculously priced you should post them outside somewhere before u get in the gar ...

I just think the prices of ur oil changes are ridiculously priced you should post them outside somewhere before u get in the garage last oil change there was 19.99 now this one was 49.99 outrageous

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Quick and courteous.

Quick and courteous.

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You always have a great crew with good attitudes and are very fast and respectful

You always have a great crew with good attitudes and are very fast and respectful

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We come all the time very nice and fast.

We come all the time very nice and fast.

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It's always good service

It's always good service

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Staff is always professional, updated on progress and very friendly.

Staff is always professional, updated on progress and very friendly.

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Fast, professional. Emerald knows more about my truck than I do. She taught me stuff. Amazing!

Fast, professional. Emerald knows more about my truck than I do. She taught me stuff. Amazing!

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Explanation of service needs

Explanation of service needs

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I think the price is a little high but overall I like Valvoline just a little pricey.

I think the price is a little high but overall I like Valvoline just a little pricey.

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The employees were very nice, fast, polite, friendly.

The employees were very nice, fast, polite, friendly.

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Extremely helpful and knowledgeable manager.

Extremely helpful and knowledgeable manager.

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Staff and service were both excellent! Thank you.

Staff and service were both excellent! Thank you.

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Emerald, my service tech, recognizes me when I come in. She tells me only of things that I need fixed/replaced and shows me the ...

Emerald, my service tech, recognizes me when I come in. She tells me only of things that I need fixed/replaced and shows me the items that are doing ok, like my air filter.

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Everyone was super friendly. The gentlemenWho helped me out was nice explained everything that was happening and provided great ...

Everyone was super friendly. The gentlemenWho helped me out was nice explained everything that was happening and provided great conversation while working

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The staff was efficient and friendly and no pressure to buy additional products also he gave a 9.00 discount even though i didnt ...

The staff was efficient and friendly and no pressure to buy additional products also he gave a 9.00 discount even though i didnt have the coupon with me the service was completed very quickly

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Customer service was execellent, and technician under the car made sure every thing was correct.

Customer service was execellent, and technician under the car made sure every thing was correct.

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Very fast friendly service as usual. The cost of and cost of install of rear wiper blade was high. Could have stopped at autozo ...

Very fast friendly service as usual. The cost of and cost of install of rear wiper blade was high. Could have stopped at autozone and bought the blade and had it installed for less than half the price. I take my Lexus GSX470 there for all my oil changes and fluid flushes.

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Kevin was professional friendly and helpful.

Kevin was professional friendly and helpful.

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Courteous, knowledgeable staff.

Courteous, knowledgeable staff.

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These four associates: Brett, Emerald, Kevin and Trace gave me exceptional customer service. I called the location and spoke wit ...

These four associates: Brett, Emerald, Kevin and Trace gave me exceptional customer service. I called the location and spoke with CJ about the details, because when I tried putting it here I had too many words and it timed my survey out. Sincerely, Sandy Seagraves

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Pricing is a bit high.

Pricing is a bit high.

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Emerald is a very good worker, makes you feel like you can get trustworthy work done. Plus those eyebrows are on fire. Overall 1 ...

Emerald is a very good worker, makes you feel like you can get trustworthy work done. Plus those eyebrows are on fire. Overall 10/10 work

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staff were very personable and thorough

staff were very personable and thorough

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Prices to high especially for a air filter that's $10 at any part store

Prices to high especially for a air filter that's $10 at any part store

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Quick and easy and fairly priced.

Quick and easy and fairly priced.

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Fast - informative employees - no pressure sales :)

Fast - informative employees - no pressure sales :)

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Did what I asked them to do .told me what they did.

Did what I asked them to do .told me what they did.

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I am always impressed with the services that this oil change center offers. In addition to the speedy oil changes, I can always ...

I am always impressed with the services that this oil change center offers. In addition to the speedy oil changes, I can always make sure my vehicles are running at peak performance by updating filters, wipers, etc..

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Always friendly knowledge and fast.

Always friendly knowledge and fast.

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Friendly fast staff that were professional and courteous

Friendly fast staff that were professional and courteous

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The prices were not posted anywhere. They began services before I realized it would be so expensive

The prices were not posted anywhere. They began services before I realized it would be so expensive

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Staff were professional, friendly and efficient. I definitely felt very well taken care of, and felt comfortable with the staff ...

Staff were professional, friendly and efficient. I definitely felt very well taken care of, and felt comfortable with the staff as they were honest and approachable.

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friendly, fast and gave a coupon when I couldn't find mine

friendly, fast and gave a coupon when I couldn't find mine

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Staff are polite and courteous. They answer questions and explain things well. They seem to know what they are doing.

Staff are polite and courteous. They answer questions and explain things well. They seem to know what they are doing.

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The promptness and attentiveness of the staff, Emerald in particular, was exceptional.

The promptness and attentiveness of the staff, Emerald in particular, was exceptional.

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I have been getting oil changes done here for more than 25 years.

I have been getting oil changes done here for more than 25 years.

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I did not feel pressured to buy "the next best thing". The staff was very friendly and professional. They were quick and I over ...

I did not feel pressured to buy "the next best thing". The staff was very friendly and professional. They were quick and I over all loved how kind that staff is there. I've never had a bad experience!

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The staff always does an amazing job. You can also tell they enjoy their workplace which is important for customers to see.

The staff always does an amazing job. You can also tell they enjoy their workplace which is important for customers to see.

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Technician was informative and respectful when I declined products and services offered.

Technician was informative and respectful when I declined products and services offered.

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The staff is great

The staff is great

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It was quick and easy, didn't even have to leave my car!

It was quick and easy, didn't even have to leave my car!

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detailed safety check and knowledge of all services

detailed safety check and knowledge of all services

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Emerald is a jewel she is a very special kind of person the guys there are great to and you can tell they work as a team and enj ...

Emerald is a jewel she is a very special kind of person the guys there are great to and you can tell they work as a team and enjoy their job

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Have used for the least the last 30 years reliable

Have used for the least the last 30 years reliable

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The prices for oil changes are quite simply too high. However, the convenience of being able to not leave your vehicle (mostly f ...

The prices for oil changes are quite simply too high. However, the convenience of being able to not leave your vehicle (mostly for me because I have valuable camera equipment always in my car) is why I return. Simply said, $75 for a simple oil change is beyond ridiculous.

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The staff at this location are always top notch. Kevin was extremely nice and even remembered me from my last visit. Kevin even ...

The staff at this location are always top notch. Kevin was extremely nice and even remembered me from my last visit. Kevin even picked up the slack of another employee who was sending text messages on his phone. Very pleased with his work and the overall job done there.

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Felt a little pressured to buy more products

Felt a little pressured to buy more products

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The staff was great, however it was very expensive. I have been going to a car dealership and only paid about $30 for a good qua ...

The staff was great, however it was very expensive. I have been going to a car dealership and only paid about $30 for a good quality oil change. I paid $130 for an oil change and two filters. The glove box filter was $40 and I felt that was extremely high for something So easy to do. They also recommended a "tire rotation" when I had just had a new tires and them rotated just 3 weeks prior.

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Attendant remembered me from a previous visit, she was courteous and did not pressure me to purchase additional services.

Attendant remembered me from a previous visit, she was courteous and did not pressure me to purchase additional services.

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This is more of a general statement as opposed to a comment on this one visit. When I get ready to go to the Valvoline station, ...

This is more of a general statement as opposed to a comment on this one visit. When I get ready to go to the Valvoline station, I take time to try and think of every single thing that the serviceman might possibly try to sell me so I'm prepared to decline things I haven't budgeted for.I have to believe that they are compensated on providing additional services - so I certainly don't hold them personally accountable. I would love, however, to have the option of saying "I know there might be other stuff I need - but all I really want is to get my oil changed and move on. If there's other recommendations - please just add them to my receipt so I can consider them on a future visit"

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Everyone was very nice and helpful!

Everyone was very nice and helpful!

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Kind service and respectful of my choices

Kind service and respectful of my choices

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Very friendly

Very friendly

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The staff was friendly and professional. This is the reason I come to Valvoline.

The staff was friendly and professional. This is the reason I come to Valvoline.

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Excellent service!! Thank you

Excellent service!! Thank you

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Everything went well . Staff was excellent.

Everything went well . Staff was excellent.

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Personnel were friendly, the service was quick and efficient, the evaluation of need to replace filters was on target, I was not ...

Personnel were friendly, the service was quick and efficient, the evaluation of need to replace filters was on target, I was not pushed to change an air filter that were not dirty.

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I'm personally highly satisfied because of the team that is there. It is all about who you employ. I went there for a long time ...

I'm personally highly satisfied because of the team that is there. It is all about who you employ. I went there for a long time because of a guy named Joe, who left for a better offer. There is a woman there now..and I will go back specifically for her. She was absolutely awesome. I couldn't say enough about how great she was.

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Always room for improvement

Always room for improvement

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Price is outrageous. Even with a firefighter discount, price was still almost 65 dollars. I can get the same 5w20 max life oil c ...

Price is outrageous. Even with a firefighter discount, price was still almost 65 dollars. I can get the same 5w20 max life oil change at the local Ford dealership for $40. Seriously considering going there from now on, even if I have to make an appointment.

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I always get in and out. Never experience any problems.

I always get in and out. Never experience any problems.

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It took longer than expected because the car in front of me had more service done than an oil change. If they would have told me ...

It took longer than expected because the car in front of me had more service done than an oil change. If they would have told me that the car in front of me was doing more than an oil change I would have left and returned. As a result of this delay, I was late to an appointment. Please let people know that there will be a delay

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Told my radiator hose was about to blow. Took it the the shop and they said it's not. Also. Staff tried to upsell me on EVE ...

Told my radiator hose was about to blow. Took it the the shop and they said it's not. Also. Staff tried to upsell me on EVERYTHING under the sun. I'm sure that's your policy but it gets old. I know people who don't use Valvoline because of the high pressure sales recommendations

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Kevin was really courteous and knowledgeable My oil change was done fast. Not much more I could ask for.

Kevin was really courteous and knowledgeable My oil change was done fast. Not much more I could ask for.

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How i get a coupon telling the price is only this much but after it is done its like 20-30 dollars more

How i get a coupon telling the price is only this much but after it is done its like 20-30 dollars more

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It was done quickly

It was done quickly

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Wonderful staff--highly trained and friendly.

Wonderful staff--highly trained and friendly.

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Very experienced, knowledgeable, friendly staff.

Very experienced, knowledgeable, friendly staff.

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They checked tires and belts and lights before I pulled in, I needed a tail light. They tested my battery and it was low so i wi ...

They checked tires and belts and lights before I pulled in, I needed a tail light. They tested my battery and it was low so i will return after payday for a new one. They were very honest and helpful, made sure everything was good before I left.

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I had to wait about 20 minutes to get my new serpentine belt. I am also charged an $11 extra oil fee each time I visit.

I had to wait about 20 minutes to get my new serpentine belt. I am also charged an $11 extra oil fee each time I visit.

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I am in my 40s so I've had several cars and oil changes at many different locations over the years, but never Valvoline. On Feb ...

I am in my 40s so I've had several cars and oil changes at many different locations over the years, but never Valvoline. On Feb 17 I decided randomly to pop in and what a pleasant surprise. I was met with an instant warm greeting and education by Joshua! I like to learn and he just spit out the information with confidence and a smile. I don't like feeling pressured and I wasn't. I was informed and made my own decisions based on the information I was given. Service was friendly and fast by all of the technicians involved and I could tell they are happy employees. I have already shared my experience with others and will continue to spread the good word. I don't think I will ever go anywhere else to get another oil change. Fantastic job!!!

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Kevin and Emerald were professional and courteous to my vehicle requests. They are always running around making sure everything ...

Kevin and Emerald were professional and courteous to my vehicle requests. They are always running around making sure everything is taken care of with the shop and customers cars.

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very professional and courteous.

very professional and courteous.

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I got a good deal for a needed service in a short amount of time.

I got a good deal for a needed service in a short amount of time.

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I always go to this valvoline because CJ the manager always takes care of me. He really is great at what he does and excels at c ...

I always go to this valvoline because CJ the manager always takes care of me. He really is great at what he does and excels at customer service! Josh is always very nice and helpful as well, along with all the rest of the staff. It really shows that CJ is a great manager when he has created an awesome team!

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The service techs are very friendly! The are knowledgeable but not pushy.

The service techs are very friendly! The are knowledgeable but not pushy.

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I always have a competitors coupon because I can never find the coupons that Valvoline sends me when I need an oil change, and t ...

I always have a competitors coupon because I can never find the coupons that Valvoline sends me when I need an oil change, and they are always super nice about honoring competitors coupons. This means a lot to me because I love saving money, and with three kids I'm not always the most organized person. I also like that the same people are always there when I come back. It builds a level of trust because they remember me and always have a smile. I love my local Valvoline!

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The associates were so great. I hate getting anything done on my car because I don't know anything about cars. You could tell me ...

The associates were so great. I hate getting anything done on my car because I don't know anything about cars. You could tell me I need blinker fluid and I would say oh okay. I tried a more affordable oil change place instead of coming back to valvoline and won't ever do that again after my visit back to valvoline. Emerald was very sweet and knowledgeable and I didn't feel like she was trying to sell me anything. Plus I was in and out in no time at all. The other two technicians wither her were very nice and professional too. I believe Terrance was one of the gentleman and I can't remember the other.

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The staff at this Valvoline Oil Change Location is always courteous and professional. The job is done efficiently and professio ...

The staff at this Valvoline Oil Change Location is always courteous and professional. The job is done efficiently and professionally.

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The technician was very polite, very knowledgeable and didn't try to sell me on other services all the while informing me of oth ...

The technician was very polite, very knowledgeable and didn't try to sell me on other services all the while informing me of other things that they could do for me

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I was very impressed with the personal service. Each of the employees I dealt with were very pleasant and that made a huge impac ...

I was very impressed with the personal service. Each of the employees I dealt with were very pleasant and that made a huge impact on me. I will be back and tell people about the great services you offer. I would much rather pay a little more for a oil change with great employees. A smile and good service goes a long way!

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The people working there are always friendly and seem to enjoy their jobs!!!

The people working there are always friendly and seem to enjoy their jobs!!!

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CJ the manager was very friendly.

CJ the manager was very friendly.

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Employee spoke very fast in a monotone and was hard to understand. This was even after I told him I was hard of hearing.

Employee spoke very fast in a monotone and was hard to understand. This was even after I told him I was hard of hearing.

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The service was quick, thorough and the workers were very proficient. They explained everything very clearly.

The service was quick, thorough and the workers were very proficient. They explained everything very clearly.

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I had a tail light out and went in about 15 minutes before they closed. They were extremely courteous and made me feel comfortab ...

I had a tail light out and went in about 15 minutes before they closed. They were extremely courteous and made me feel comfortable. They changed the light quickly.

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Staff is always very friendly, will explain all options, they do not try to force anything, they just explain the options. They ...

Staff is always very friendly, will explain all options, they do not try to force anything, they just explain the options. They will answer any questions you have and assist with anything they are able to. Great team.

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The manager here is very knowledgeable and friendly. He explains things and answers questions. I trust all the workers at this l ...

The manager here is very knowledgeable and friendly. He explains things and answers questions. I trust all the workers at this location. I did not mind at all waiting a little while before pulling in because someone came out immediately to greet me and let me know they would get me in just as soon as they could. I could see that they were very busy and everyone was working hard.

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riendly, fast and worked great together as a team.

riendly, fast and worked great together as a team.

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Very professional and polite team.

Very professional and polite team.

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I worked at a VIOC about 20 years ago and this is the only place I will take my vehicles.

I worked at a VIOC about 20 years ago and this is the only place I will take my vehicles.

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Great service! Although I did have to wait, I was greeted right away and directed to a service bay, promptly. Everyone was court ...

Great service! Although I did have to wait, I was greeted right away and directed to a service bay, promptly. Everyone was courteous, and explained everything, well. Bottom line, I will come back!!Thank you,Rachel Smith

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In and out, good recommendations about wiper blades, and saved me money.

In and out, good recommendations about wiper blades, and saved me money.

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