Oil Change Vandalia

Good, friendly &courteous staff.

Good, friendly &courteous staff.

MORE

They were fast at this visit and I was in and out in no time.

They were fast at this visit and I was in and out in no time.

MORE

Very friendly from the beginning to the end and very knowledgeable on my vehicle

Very friendly from the beginning to the end and very knowledgeable on my vehicle

MORE

The staff was outstanding. I was pulling away a few minutes after the store closing time when another customer pulled up behi ...

The staff was outstanding. I was pulling away a few minutes after the store closing time when another customer pulled up behind me. The staff didn't hesitate to service this customer after their normal working hours on a very hot evening. I was impressed by this team.

MORE

Very satisfying

Very satisfying

MORE

everything was fast and good

everything was fast and good

MORE

Fast Service. Good Communication. Could have done without the upsell of services but I understand that's part of their job.

Fast Service. Good Communication. Could have done without the upsell of services but I understand that's part of their job.

MORE

They are the best. I have been to other locations and Collinsville always gives the best and quickest service.

They are the best. I have been to other locations and Collinsville always gives the best and quickest service.

MORE

Fast, efficient service and good value. Definitely use again.

Fast, efficient service and good value. Definitely use again.

MORE

Friendly and quick service with plenty of knowledgeable staff.

Friendly and quick service with plenty of knowledgeable staff.

MORE

I thought the prices were a little high.

I thought the prices were a little high.

MORE

Staff was very courteous !!

Staff was very courteous !!

MORE

Very professional, courteous, fast.

Very professional, courteous, fast.

MORE

It was a great overall experience from beginning to the end.

It was a great overall experience from beginning to the end.

MORE

They didn't know much about a problem I was having with my car radio. It was solved by the car parts dealer next store.

They didn't know much about a problem I was having with my car radio. It was solved by the car parts dealer next store.

MORE

I had no idea how to change the bulb in my front headlight and they changed it for me for less than the cost of the bulb at the ...

I had no idea how to change the bulb in my front headlight and they changed it for me for less than the cost of the bulb at the parts store.

MORE

Fast friendly service over all great experience with courteous staff

Fast friendly service over all great experience with courteous staff

MORE

The techs were very polite and the lady manager as well.

The techs were very polite and the lady manager as well.

MORE

Extremely friendly staff. They went above and beyond, opening doors and extremely polite. I have been to oil change places in th ...

Extremely friendly staff. They went above and beyond, opening doors and extremely polite. I have been to oil change places in the past and the pressure to have more done drove me crazy. The staff did not pressure me to have more services done, that's all I wanted to pull in and have oil changed. I will go back. Thank you to the staff at Valvoline.

MORE

The staff was very helpful with me not even knowing how to pop my hood (new car)

The staff was very helpful with me not even knowing how to pop my hood (new car)

MORE

They did a great job

They did a great job

MORE

They were very friendly. worked very quickly and got me on my way.

They were very friendly. worked very quickly and got me on my way.

MORE

I have had who knows how many oil changes over the last 25 years. My experience at the Collinsville location was hands down the ...

I have had who knows how many oil changes over the last 25 years. My experience at the Collinsville location was hands down the best ever. Very professional, nice, and thorough while getting me out of there in what seemed like 10 minutes. They worked as such a great team!!! I had to request their names to assure acknowledgement, Sabrina,Kat,Luke,and Kyle. Keep up the Great Work and thank you,Chris.

MORE

Super quick, all staff I interacted with were very professional. No one looked bored or looked as if they hated their job, like ...

Super quick, all staff I interacted with were very professional. No one looked bored or looked as if they hated their job, like other oil change places. Glad this shop is on the way to & from work, I’ll be visiting again.

MORE

My car on has 34,000 miles not 123,000

My car on has 34,000 miles not 123,000

MORE

The guys were very friendly and helpful. They thoroughly answered any questions I had. Plus, the service was quick and painless. ...

The guys were very friendly and helpful. They thoroughly answered any questions I had. Plus, the service was quick and painless.

MORE

I needed a regular oil change and liked how fast the process is. The air conditioner in my car doesn’t work, I mentioned it to t ...

I needed a regular oil change and liked how fast the process is. The air conditioner in my car doesn’t work, I mentioned it to the young man that helped me pull my car into the bay. He told me the price and I said I would call my husband and let him know. A few moments later Kat came in to explain in me that my battery needed to be replaced and I asked her about my air conditioner. She sat down beside me and explained the process from start to finish what would be complementary and what the charges would be depending on what happened. I dread taking my car to get maintenance anywhere because it’s so intimidating, and Kat took all of that fear away. I work in retail in a ski shop and bike shop. I have been told that having a woman in those fields is so important because it gives you female customers someone to connect to. I have been that person for many of my own customers but it’s been a while since I’ve been the recipient of that situation.I shared my thoughts with Kat and come to find out she is the store manager. She was absolutely awesome and made me feel totally confident and comfortable with the services I was getting for my car.

MORE

The manager was very amiable and professional. I like to give him accolades on his personable service

The manager was very amiable and professional. I like to give him accolades on his personable service

MORE

The oil life was not reset on the car's dashboard and nothing was reviewed or suggested in regards to the windshield wipers, the ...

The oil life was not reset on the car's dashboard and nothing was reviewed or suggested in regards to the windshield wipers, the additional items I may want to purchase or do myself, and the price has increased. They asked me if I would like the same oil and I said yes, but if your prices have increased it would be nice to made aware of it.....or give the customer their options, price, and what those options mean. Making the customer trust in you and the business and feel like they have the choices, I think is a key piece that was lacking this visit

MORE

The staff was very friendly very prompt and very detailed on all aspects of my visit all the way out the door

The staff was very friendly very prompt and very detailed on all aspects of my visit all the way out the door

MORE

Amazing staff. Very knowledgeable. Explained everything clearly. Will defiantly recommend!

Amazing staff. Very knowledgeable. Explained everything clearly. Will defiantly recommend!

MORE

Very polite and courteous

Very polite and courteous

MORE

Polite service personnel. Efficient service.

Polite service personnel. Efficient service.

MORE

great service

great service

MORE

The cost was very high, $450.00.

The cost was very high, $450.00.

MORE

This time I was. Last time the staff put 2 extra quarts in. The girl manager said she thought it was a v8.

This time I was. Last time the staff put 2 extra quarts in. The girl manager said she thought it was a v8.

MORE

It was just an oil change. My life was not enriched by this experience.

It was just an oil change. My life was not enriched by this experience.

MORE

Continuous communication, so nothing is dropped or missed. Military precision.

Continuous communication, so nothing is dropped or missed. Military precision.

MORE

Each time I visit it seems to take longer than the time before. The staff at the Collinsville location seem to be "all over the ...

Each time I visit it seems to take longer than the time before. The staff at the Collinsville location seem to be "all over the place" and not too focused.

MORE

Very courteous and efficient!

Very courteous and efficient!

MORE

Good customer service. Attentive and polite

Good customer service. Attentive and polite

MORE

Staff was very friendly and quick with services. Apologized for my wait which was not that long. Kept me informed about my wait ...

Staff was very friendly and quick with services. Apologized for my wait which was not that long. Kept me informed about my wait time the entire time and what was going on with my service.

MORE

Your pricing is getting so high! I've been getting ads for places that are less than 1/2 your price and they will vacuum the ca ...

Your pricing is getting so high! I've been getting ads for places that are less than 1/2 your price and they will vacuum the car and wash the windows too. I've been coming to VIOC for years, but I'm looking for ways that I can save a bit more for my retirement in a few years and this service might be one of the things I have to change.

MORE

Very nice group of people

Very nice group of people

MORE

They changed the oil and replaced the air filter VERY quickly.

They changed the oil and replaced the air filter VERY quickly.

MORE

Everyone was pleasant and friendly, the tech's were very informative on what they were doing and why they were doing it.

Everyone was pleasant and friendly, the tech's were very informative on what they were doing and why they were doing it.

MORE

Everything was quick and easy as usual.

Everything was quick and easy as usual.

MORE

From beginning to end they were polite and kept me informed of things they were doing and other services that I may need.

From beginning to end they were polite and kept me informed of things they were doing and other services that I may need.

MORE

Very curious

Very curious

MORE

Quick and professional. Employees all seem genuinely invested In costumer service

Quick and professional. Employees all seem genuinely invested In costumer service

MORE

The staff was very friendly and knowledgeable.

The staff was very friendly and knowledgeable.

MORE

Very friendly staff!

Very friendly staff!

MORE

Everyone is so nice and polite.

Everyone is so nice and polite.

MORE

Everyone there is always helpful, friendly and professional. Drew happened to be in the store during this visit, and I just hav ...

Everyone there is always helpful, friendly and professional. Drew happened to be in the store during this visit, and I just have to commend you for promoting him!! He was not only exceptionally courteous and friendly, but his knowledge of your products and services was top notch! It also needs to be noted that his leadership skills and training practices were admirable!!Thank you for a great experience!Tracine

MORE

I think the staff did great and the service was performed in a timely manner. The overall price for you experience would keep me ...

I think the staff did great and the service was performed in a timely manner. The overall price for you experience would keep me from being Highly satisfied.

MORE

I had a coupon that came through the mail for 10% off my purchase. I am not sure if there is more of a discount available but t ...

I had a coupon that came through the mail for 10% off my purchase. I am not sure if there is more of a discount available but that would be nice to have more of a discount. Everything else was great

MORE

The cost of a simple oil and filter change is way too much now at your store. I have been a loyal customer over the years and f ...

The cost of a simple oil and filter change is way too much now at your store. I have been a loyal customer over the years and feel like I am getting gouged. This is the last time I visit Valvoline. I understand my local Wal-Mart offers the same type of oil and filter and changing both for about half the cost.

MORE

Convenience and quick service were the main reasons I stopped. I've been before. Cost of oil change is a little higher than deal ...

Convenience and quick service were the main reasons I stopped. I've been before. Cost of oil change is a little higher than dealership but for not having to make an appointment or having to wait, pretty good value!

MORE

The service was quick and friendly.

The service was quick and friendly.

MORE

The staff was very friendly and polite. There was absolutely no pressure to get any more services done. That has not always been ...

The staff was very friendly and polite. There was absolutely no pressure to get any more services done. That has not always been the case in the past.

MORE

Been using the services for quite some time. Have always been happy with the service and prices. I have always trusted valvoline ...

Been using the services for quite some time. Have always been happy with the service and prices. I have always trusted valvoline oil since I got my first car and will continue to do so. The people at this store have always treated me very well and I look forward to doing business there well into the future.

MORE

Convenient,

Convenient,

MORE

Professional, courteous and efficient service.

Professional, courteous and efficient service.

MORE

It’s seem to take longer than I expected

It’s seem to take longer than I expected

MORE

Aways Always courteous a d friendly

Aways Always courteous a d friendly

MORE

Great customer service! I learn something new every time I visit! Thank you Kat and the Valvoline team!

Great customer service! I learn something new every time I visit! Thank you Kat and the Valvoline team!

MORE

Great customer ,service great product , fast service

Great customer ,service great product , fast service

MORE

Full synthetic oil change is over priced.

Full synthetic oil change is over priced.

MORE

Drew who was a lead trainer working at the store for the day was very informative and not pushy. Very personable and knowledgeab ...

Drew who was a lead trainer working at the store for the day was very informative and not pushy. Very personable and knowledgeable. Drew even got a second opinion from the manager on a particular problem which made me feel more comfortable. The other crew did great as well. I’ve used valvoline for over 10 years and this has been the best experience so far. Thanks

MORE

I live in OFallon and go to the Collinsville location because of the friendliness and customer service. Thanks

I live in OFallon and go to the Collinsville location because of the friendliness and customer service. Thanks

MORE

Valvoline Collinsville is great. Friendly and knowledgeable staff!

Valvoline Collinsville is great. Friendly and knowledgeable staff!

MORE

NOT PRESSURED TO ADD ANY EXTRA SERVICES, AND THEY DID A GOOD JOB LOOKED OVER THE REQ ITEMS ON THERE CHECKLIST.

NOT PRESSURED TO ADD ANY EXTRA SERVICES, AND THEY DID A GOOD JOB LOOKED OVER THE REQ ITEMS ON THERE CHECKLIST.

MORE

Prompt and efficient service.

Prompt and efficient service.

MORE

The women and men servicing my car were informative, very courteous and efficient.

The women and men servicing my car were informative, very courteous and efficient.

MORE

I do not trust the employees due to them trying to upsell items in the past.

I do not trust the employees due to them trying to upsell items in the past.

MORE

Everyone was extremely helpful!

Everyone was extremely helpful!

MORE

had to move from waiting to enter one bay to move to another bay than move back to the original bay before being serviced

had to move from waiting to enter one bay to move to another bay than move back to the original bay before being serviced

MORE

prompt friendly service

prompt friendly service

MORE

The lady I worked with seemed to be in charge of the shop. She was very knowledgeable and helpful. She seems trustworthy.

The lady I worked with seemed to be in charge of the shop. She was very knowledgeable and helpful. She seems trustworthy.

MORE

Friendly staff. Quick once it was my turn.

Friendly staff. Quick once it was my turn.

MORE

They were very nice to me

They were very nice to me

MORE

Friendly staff. Good customer service.

Friendly staff. Good customer service.

MORE

The female manager, I forget her name, was AMAZING!!! The best experience I've ever had with Valvoline !

The female manager, I forget her name, was AMAZING!!! The best experience I've ever had with Valvoline !

MORE

Good service

Good service

MORE

New person had little supervision. Wasn’t sure what oil to but in car

New person had little supervision. Wasn’t sure what oil to but in car

MORE

They were friendly and efficient. Very helpful when choosing new wiper blades.

They were friendly and efficient. Very helpful when choosing new wiper blades.

MORE

Friendly knowledgeable staff. Made me aware of potential future service needs without high pressure sales tactics.

Friendly knowledgeable staff. Made me aware of potential future service needs without high pressure sales tactics.

MORE

Kat is the manager and she is so knowledgeable about what is best for my car. I used to go to the dealership for my oil changes ...

Kat is the manager and she is so knowledgeable about what is best for my car. I used to go to the dealership for my oil changes before trying Valvoline. Having to schedule an appointment and then waiting for at least 1 hr was just too inconvenient! I love simple and fast my time is worth money. I always get the best service at the Collinsville location and she always shows great leadership skills with her team! They truly go above and beyond for their customers, I greatly appreciate it. This visit I was informed that they no longer make my synthetic blend and that I would need to pay more for full synthetic. I wasn’t to sure if I wanted to pay that much but with Kat’s helpful experience and her taking the time to really help me to understand the value behind this new price, I was so happy with this new change! I will be a customer for life. Thanks again

MORE

The staff was friendly, knowledgeable and went about their jobs efficiently. Best of all they didn't try to sell me something I ...

The staff was friendly, knowledgeable and went about their jobs efficiently. Best of all they didn't try to sell me something I didn't need.

MORE

Kind and knowledgeable staff

Kind and knowledgeable staff

MORE

They usually pressure you to buy everything except the oil change. This time was different. They were less aggressive and I actu ...

They usually pressure you to buy everything except the oil change. This time was different. They were less aggressive and I actually didn’t mind adding the change of the air filter. Great job Collinsville team.

MORE

i didnt have any problems

i didnt have any problems

MORE

Fast, efficient and very courteous staff.

Fast, efficient and very courteous staff.

MORE

It took almost 30 minutes for an oil change because they had another car that was having difficulties, but it was not communicat ...

It took almost 30 minutes for an oil change because they had another car that was having difficulties, but it was not communicated to me. The woman that helped me pushed every single additional service that she could and gave me a full description of each before I could answer yes or no to being interested in one of them.

MORE

Kat was great. She offered to explain things to me. The other manager was also attentive to needs of my vehicle.

Kat was great. She offered to explain things to me. The other manager was also attentive to needs of my vehicle.

MORE

Pulled right in, told them what I was there for (oil change), only waited about 5-7 minutes before they started the service. Ver ...

Pulled right in, told them what I was there for (oil change), only waited about 5-7 minutes before they started the service. Very professional, got it done and got me out of there in under 20 minutes.

MORE

I’m not unsatisfied the prices seemed a little high

I’m not unsatisfied the prices seemed a little high

MORE

Always friendly, but more importantly - they listen to me. This visit, my passenger side headlight was not working. As soon as ...

Always friendly, but more importantly - they listen to me. This visit, my passenger side headlight was not working. As soon as he had me turn my lights on, I told Matt that I knew it was out but that it was a loose wire and I already had plans to fix it. He said "ok" and moved on. I also do not have the techs 'top off' my coolant - I have an old car (1997) and it is not a sealed system, so any little bit extra ends up on my garage floor. This has been noted in my account now and they only check the coolant level in the actual radiator towards the end of my visit, so it has had time to cool enough to open. As an older, petite, blond, woman - having a mechanic who listens is few and far between! I appreciate it a great deal.

MORE

Because there is always room for improvement. They were very professional and very good.

Because there is always room for improvement. They were very professional and very good.

MORE

I have been a customer of Valvoline for over ten years. I usually use another location but I happened to be in the area this tim ...

I have been a customer of Valvoline for over ten years. I usually use another location but I happened to be in the area this time. Staff was professional and courteous like always. I just think the price of synthetic oil is just ridiculous! Not Valvoline's fault. It's that way everywhere. It makes me want to scream every time! I love the service at Valvoline. I could get a slightly cheaper price other places but the service is not the same. Keep up the good work!

MORE

Just got my air filler changed last month and they still pulled it and asked if I wanted a new one

Just got my air filler changed last month and they still pulled it and asked if I wanted a new one

MORE

Kim was very nice and knowledgeable. The communication on the team was great, that made a quick turn around for the service.

Kim was very nice and knowledgeable. The communication on the team was great, that made a quick turn around for the service.

MORE

Friendliness and all details were explained very well and no high pressure.

Friendliness and all details were explained very well and no high pressure.

MORE

The service technicians' shown us how dirty the air filter was and recommended us to change that, so we did, recommended a fuel ...

The service technicians' shown us how dirty the air filter was and recommended us to change that, so we did, recommended a fuel additive and or a complete fuel system flush. We decided just to use the fuel additive at this time. They recommended a transmission oil change, but we already had that done. Then they showed us how old the antifreeze was and that the antifreeze tester was below normal. We decided to do that and they flushed it out. Overall we were very satisfied with the knowledge and expertise of the service technicians that worked on the 2010 Ford Fusion SEL.

MORE

Everything was fine.

Everything was fine.

MORE

Better shop time then normal this run. I wouldn't say that I don't understand why the offer other services. Maybe I'm dispositio ...

Better shop time then normal this run. I wouldn't say that I don't understand why the offer other services. Maybe I'm dispositioned by the fact that I can do most of the services myself. I use Valvoline for a convenience factor. to be honest I could get it done a couple bucks cheaper either doing it myself or using other shops. I wouldn't even use Valvoline if it wasn't for the 5- $10 coupons. I would recommend to start some type of a rewards program. Pay for 10 oilchanges get one free. accumulate points that you can use towards other services.really maximize your product and give us a reason to continue to come back. There are lots of competitors out there.

MORE

It was easy to get in and the service was quick.

It was easy to get in and the service was quick.

MORE

Always great service. No high pressure sales ever! Always get in and out quickly. We really like Valvoline and have been using t ...

Always great service. No high pressure sales ever! Always get in and out quickly. We really like Valvoline and have been using the company to service our vehicles for quite a while now

MORE

Kimberly was amazing. Fast and efficient. Got us in and out and made it easy.

Kimberly was amazing. Fast and efficient. Got us in and out and made it easy.

MORE

Kimberly is superb!!!!!! She is so courteous and extremely knowledgeable. Jeremy, Jarad and William were all awesome. I sinc ...

Kimberly is superb!!!!!! She is so courteous and extremely knowledgeable. Jeremy, Jarad and William were all awesome. I sincerely hope that these employees are made aware of their tremendous working capabilities. Take good care of your employees and they will stay.

MORE

I have been a customer with this same Valvoline for many years. Never an issue.

I have been a customer with this same Valvoline for many years. Never an issue.

MORE

Fast and great customer service. You have to pay a little more but I’m ok with paying more for customer service and I can stay i ...

Fast and great customer service. You have to pay a little more but I’m ok with paying more for customer service and I can stay in my car!

MORE

The price is excessive. With a coupon, my cost was $99.00 for only an oil change.

The price is excessive. With a coupon, my cost was $99.00 for only an oil change.

MORE

I think the prices for oil change are very high compared to other places I’ve used

I think the prices for oil change are very high compared to other places I’ve used

MORE

it's hard to critisize perfection

it's hard to critisize perfection

MORE

in and out in 15 min or less

in and out in 15 min or less

MORE

Friendly ... fast...great value... very professional

Friendly ... fast...great value... very professional

MORE

it was crowded, with the 3 bays filled plus 2 cars in line for each bay. That couldn't be helped, so it was fine. Once inside th ...

it was crowded, with the 3 bays filled plus 2 cars in line for each bay. That couldn't be helped, so it was fine. Once inside the bay, the team was great - efficient and quick.

MORE

excellent service

excellent service

MORE

The price has continued to rise with every visit. I am always pressured to add on additional services. And the wait is always dr ...

The price has continued to rise with every visit. I am always pressured to add on additional services. And the wait is always dreadfully long.

MORE

Jarad gave me friendly and informative service. he was quick and efficient, he is definitely my favorite team member.

Jarad gave me friendly and informative service. he was quick and efficient, he is definitely my favorite team member.

MORE

Staff was friendly. Did their job. Great communication

Staff was friendly. Did their job. Great communication

MORE

I was told that the durablend was no longer available and the closest thing to it was full synthetic for $106! That is utterly ...

I was told that the durablend was no longer available and the closest thing to it was full synthetic for $106! That is utterly ridiculous and to not even have a choice. Other places in our area offer full synthetic for half that price! I won't be back

MORE

Employees are trained properly

Employees are trained properly

MORE

I have be going here for several years. Always great service!!

I have be going here for several years. Always great service!!

MORE

Everything was done well in a timely basis.

Everything was done well in a timely basis.

MORE

fast efficient service

fast efficient service

MORE

Kimberly, Jeremy, & Aaron were very friendly

Kimberly, Jeremy, & Aaron were very friendly

MORE

Friendly, fast, convenient

Friendly, fast, convenient

MORE

I was very impressed with the professional way the service attendants treated me. The way they double checked their work made m ...

I was very impressed with the professional way the service attendants treated me. The way they double checked their work made me feel very confident in the work they did.

MORE

The price is just way to high and I will not be back!

The price is just way to high and I will not be back!

MORE

Fast, friendly service at a reasonable price (with coupon).

Fast, friendly service at a reasonable price (with coupon).

MORE

Great people!

Great people!

MORE

I have two vehicles currently serviced by Valvoline Instant Oil Change and will continue to use the service due to the dependabi ...

I have two vehicles currently serviced by Valvoline Instant Oil Change and will continue to use the service due to the dependability and reliability of the staff.

MORE

The young lady servicing my car was professional and friendly. A bit less high pressure than the men tend to be. One of the male ...

The young lady servicing my car was professional and friendly. A bit less high pressure than the men tend to be. One of the male techs , Matt, seemed a bit dazed and confused about what he was doing. He was a bit scary

MORE

THE CSR ARDRIELLE WAS WONDERFUL I LVE IN GRANITE CITY AN I WILL DRIVE BACK OUT HERE TO GET MY OIL DONE WITH HER SHE NEED TO REAL ...

THE CSR ARDRIELLE WAS WONDERFUL I LVE IN GRANITE CITY AN I WILL DRIVE BACK OUT HERE TO GET MY OIL DONE WITH HER SHE NEED TO REALLY BE CONSIDERED AS ONE OF THE Management team 10 STAR

MORE

I've been a Valvoline customure for years for both of my cars. the service is always excellent-very professional, friendly, goo ...

I've been a Valvoline customure for years for both of my cars. the service is always excellent-very professional, friendly, good at what they do, excellant products, competive prices..

MORE

Friendly staff and they worked as a great team

Friendly staff and they worked as a great team

MORE

Always have a great experience at this location. All the workers are personable and have great conversation. They are very clear ...

Always have a great experience at this location. All the workers are personable and have great conversation. They are very clear as to what services I'm receiving and very efficient. I recommend the collinsville valvoline to everyone!

MORE

Professional, friendly, and fast service

Professional, friendly, and fast service

MORE

Treated me with kindness and were good at their jobs

Treated me with kindness and were good at their jobs

MORE

I was told my wipers needed replaced due to being split and cracked, and I had replaced them myself literally last week.

I was told my wipers needed replaced due to being split and cracked, and I had replaced them myself literally last week.

MORE

Very friendly staff

Very friendly staff

MORE

Great service personnel, friendly, thorough

Great service personnel, friendly, thorough

MORE

I had a great time with everyone there! Kimberly, Wayne, and Jarad were ready to help me the moment I pulled up. There was no wa ...

I had a great time with everyone there! Kimberly, Wayne, and Jarad were ready to help me the moment I pulled up. There was no wait and they had me in and out before I knew it.

MORE

I pulled into the service bay and was not greeted for another 20 minutes. No services were started either.

I pulled into the service bay and was not greeted for another 20 minutes. No services were started either.

MORE

Good quick efficient service

Good quick efficient service

MORE

The team was awesome an worked very well together!!!

The team was awesome an worked very well together!!!

MORE

Fast service, friendliness of staff

Fast service, friendliness of staff

MORE

The service was great and the people were very knowledgeable about what they were explaining

The service was great and the people were very knowledgeable about what they were explaining

MORE

Treatment and time

Treatment and time

MORE

Very friendly, quick, efficient

Very friendly, quick, efficient

MORE

My exit was delayed because the customer in front of me had a credit card issue and I couldn’t pull out.

My exit was delayed because the customer in front of me had a credit card issue and I couldn’t pull out.

MORE

I was told they were under staffed

I was told they were under staffed

MORE

There were 2 cars being serviced when I pulled into the empty 3rd bay and then sat there for 20-25 min before service began. I’ ...

There were 2 cars being serviced when I pulled into the empty 3rd bay and then sat there for 20-25 min before service began. I’m not sure if it was a staffing issue, but there appeared to be the same amount of workers as I’ve seen in the past.

MORE

The staff was very quick and helpful.

The staff was very quick and helpful.

MORE

Everything went as planned. Prices are getting a bit excessive in my opinion.

Everything went as planned. Prices are getting a bit excessive in my opinion.

MORE

Friendly staff and quick service

Friendly staff and quick service

MORE

Fast service. Knowledgable and courteous staff.

Fast service. Knowledgable and courteous staff.

MORE

Just watching them all working as a team to get job done. Assistant Manager was out there working with them.

Just watching them all working as a team to get job done. Assistant Manager was out there working with them.

MORE

I appreciate the vocal "military" teamwork this team always uses to insure the job is done and done right.

I appreciate the vocal "military" teamwork this team always uses to insure the job is done and done right.

MORE

Kimberly was extremely helpful and nice. Staff was very busy so it wasn’t too bad of a wait knowing they were working hard.

Kimberly was extremely helpful and nice. Staff was very busy so it wasn’t too bad of a wait knowing they were working hard.

MORE

I use synthetic oil in my vehicle, and I was shocked when it came out to $69 and then they mentioned that it was good for 3,000 ...

I use synthetic oil in my vehicle, and I was shocked when it came out to $69 and then they mentioned that it was good for 3,000 miles or 3 months, whichever came first. Synthetic oil lasts longer than that. The tech then mentioned that I needed a new air filter, which I knew, and was planning that day to purchase one, and replace it myself. When I told the tech this, he rolled his eyes, and just said sure. Repeated attempts to get me to buy new wiper blades, a serpentine belt, which I do not need any of these items at the moment. One, I had just purchased new wiper blades a week prior, and I replaced my belt two months prior to this. I understand that they are trying to make money, for their bonuses, but don't lie to customers in order to hit that bonus.

MORE

The 2 men went out of their way to help me! Very helpful!! Very friendly! Very positive! Best Valvoline I have ever been to! Han ...

The 2 men went out of their way to help me! Very helpful!! Very friendly! Very positive! Best Valvoline I have ever been to! Hands down! THE BEST!! HIGHLY RECOMMEND!!

MORE

People courtious and friendly.

People courtious and friendly.

MORE

I changed from the Glen Carbon to Collinsville location. The employees at Collinsville were very nice and helpful. You could t ...

I changed from the Glen Carbon to Collinsville location. The employees at Collinsville were very nice and helpful. You could tell they took great pride in their work!!!

MORE

NICE AND FAST. A LITTLE PRICEY

NICE AND FAST. A LITTLE PRICEY

MORE

Because I needed something simple and they made life easy.

Because I needed something simple and they made life easy.

MORE

I have a vehicle that requires synthetic oil and the serviceman explained the difference and reason for the requirement very wel ...

I have a vehicle that requires synthetic oil and the serviceman explained the difference and reason for the requirement very well!

MORE

Customer service was amazing.

Customer service was amazing.

MORE

Pulled up cam out to talk to me. I was only out there far a few minutes. Pulled in and was taken care of fast

Pulled up cam out to talk to me. I was only out there far a few minutes. Pulled in and was taken care of fast

MORE

The staff was friendly and explained everything that was done to my car to me and a fast time.

The staff was friendly and explained everything that was done to my car to me and a fast time.

MORE

Excellent service

Excellent service

MORE

The staff was friendly, efficient and knowledgeable. The manager on duty was very professional and made the visit comfortable an ...

The staff was friendly, efficient and knowledgeable. The manager on duty was very professional and made the visit comfortable and easy. I will definitely keep returning to this store.

MORE

It's just a little on the expensive end. Many places offer $20 oil changes. $80+ is a little much.

It's just a little on the expensive end. Many places offer $20 oil changes. $80+ is a little much.

MORE

Very couteous staff and quick complete service. BRAVO

Very couteous staff and quick complete service. BRAVO

MORE

Everyone was very polite. The gentleman I spoke to was polite, and answered all my questions. The job was done so fast too! I wi ...

Everyone was very polite. The gentleman I spoke to was polite, and answered all my questions. The job was done so fast too! I will bee a returning customer.

MORE

prompt service

prompt service

MORE

Kimberly was fantastic! She, Jarad, and Kyle serviced our truck and we were highly impressed with them. I loved the way they i ...

Kimberly was fantastic! She, Jarad, and Kyle serviced our truck and we were highly impressed with them. I loved the way they interacted while working!

MORE

We normally pay between $20-$30. It was about $40 with a veterans discount. This was a conventional oil change.

We normally pay between $20-$30. It was about $40 with a veterans discount. This was a conventional oil change.

MORE

The Manager lady was very friendly and communicated well without pressuring me for add-ons.

The Manager lady was very friendly and communicated well without pressuring me for add-ons.

MORE

Kind and friendly staff.

Kind and friendly staff.

MORE

I never give any person/company a highly satisfied, but was very satisfied with the service and the respect of the staff.

I never give any person/company a highly satisfied, but was very satisfied with the service and the respect of the staff.

MORE

Every person I interacted with was super friendly, helpful, & knowledgeable. I dropped a $20 on the ground and he let me know -- ...

Every person I interacted with was super friendly, helpful, & knowledgeable. I dropped a $20 on the ground and he let me know -- good sign of integrity. This was the fastest and easiest oil change I've ever had, but that wasn't even the standout part of my visit. Please let the workers know that their attitude and work ethic doesn't go unnoticed.

MORE

Don't really think they accurately check tire pressure. Just go thru the motions

Don't really think they accurately check tire pressure. Just go thru the motions

MORE

The staff was so friendly. They seemed knowledgeable and tried to explain the services and parts that I needed and why I needed ...

The staff was so friendly. They seemed knowledgeable and tried to explain the services and parts that I needed and why I needed them. I told my daughter right after we left that it had been the best experience I've ever had at a Valvoline. I will definitely be back to this location!

MORE

I had to wait more than 35 minutes outside before my car was able to pull in to be serviced.

I had to wait more than 35 minutes outside before my car was able to pull in to be serviced.

MORE

Not a single price was communicated until it was time to pay. I was asked multiple times to replace wiper blades after declining ...

Not a single price was communicated until it was time to pay. I was asked multiple times to replace wiper blades after declining. I was asked to change air filter, which I did because it did need it, however I was never told a price on anything until it was time to make my payment. Which my oil change at your location is much more expensive than anywhere else I have gone.

MORE

Overall. Fast. Very professional and very courteous!

Overall. Fast. Very professional and very courteous!

MORE

The entire staff was polite and knowledgeable. The help was beyond expectation. This is why I gave so many highly satisfied!!!! ...

The entire staff was polite and knowledgeable. The help was beyond expectation. This is why I gave so many highly satisfied!!!!👍🏾✌🏾😎

MORE

Very prompt, efficient and knowledgable.

Very prompt, efficient and knowledgable.

MORE

I needed an oil change and they got me in as soon as possible. Seems they did a pretty good inspection and I appreciate that. I ...

I needed an oil change and they got me in as soon as possible. Seems they did a pretty good inspection and I appreciate that. I thought the price was a little high but I had a coupon that helped with that.

MORE

The technician who was changing to oil filter did not know where it was. It took 30 minuets for n oil change.

The technician who was changing to oil filter did not know where it was. It took 30 minuets for n oil change.

MORE

Good price and services

Good price and services

MORE

The employees acknowledge you immediately

The employees acknowledge you immediately

MORE

The guys always tell me exactly what’s going on and what they are doing. They check everything in amazing time.

The guys always tell me exactly what’s going on and what they are doing. They check everything in amazing time.

MORE

Assistant Manager (Billy?) was very engaging and knowledgeable. Everyone was very professional. I normally do my own maintenance ...

Assistant Manager (Billy?) was very engaging and knowledgeable. Everyone was very professional. I normally do my own maintenance but I would have no qualms leaving my vehicles in the guys' capable hands.

MORE

I go to the Collinsville, IL location. Always first rate.

I go to the Collinsville, IL location. Always first rate.

MORE

The service was great! The staff was very friendly. The price is very high, which will have me shop around next time.

The service was great! The staff was very friendly. The price is very high, which will have me shop around next time.

MORE

They detected a problem with a 3 month old battery which I was able to get replaced at no charge. The battery came from O’Peilly ...

They detected a problem with a 3 month old battery which I was able to get replaced at no charge. The battery came from O’Peillys

MORE

I think they were very good but not any different from any other oil change place

I think they were very good but not any different from any other oil change place

MORE

Billy was very helpful and got the job done quick.

Billy was very helpful and got the job done quick.

MORE

Very professional and courteous. Answered any questions I had

Very professional and courteous. Answered any questions I had

MORE

A full synthetic oil change at dealer is $75. Valvoline charges were $126. Next time i will just go back to dealership. I might ...

A full synthetic oil change at dealer is $75. Valvoline charges were $126. Next time i will just go back to dealership. I might have a slightly longer wait but will save $50

MORE

The key person (I am sorry I don’t remember his name) when I pulled in was very courteous, friendly and fast. He explained each ...

The key person (I am sorry I don’t remember his name) when I pulled in was very courteous, friendly and fast. He explained each step and didn’t pressure me at all.

MORE

I could not believe how fast and professional your service group was. First time using this service and will use them next time ...

I could not believe how fast and professional your service group was. First time using this service and will use them next time I need car care.

MORE

Excellent customer service

Excellent customer service

MORE

Repeated attempts at selling filters and premium oils. I pulled up expecting to spend $30-40 and left spending almost $100 due t ...

Repeated attempts at selling filters and premium oils. I pulled up expecting to spend $30-40 and left spending almost $100 due to them talking me into a lot and telling personal experience. I said many times I would be back in a week next pay day. And my car really wasn’t in that bad of shape.

MORE

The team took care of me in about 20 minutes and I didn't have to get out of the car. They were highly professional and actually ...

The team took care of me in about 20 minutes and I didn't have to get out of the car. They were highly professional and actually appeared to be excited to be doing a job well—which you don't necessary get at Jiffy Lube. I would recommend that the Valvoline team wash windows and vacuum out the car in the future, if that is an option.

MORE

This was my first experience with Valvoline and while the customer service was good, I felt taken advantage of when it came to p ...

This was my first experience with Valvoline and while the customer service was good, I felt taken advantage of when it came to pricing. It was not clearly explained what the cost would be until I received my bill. I thought my jaw was going to hit the floor when they told me how much my oil change was coming out too. $90+ for an oil change was too expensive, especially when you.consider it was an oil change. Not very likely to return or even recommend this business due to over pricing.

MORE

I got in and out quick.

I got in and out quick.

MORE

Love the collinsville location all the guys and gals are awesome

Love the collinsville location all the guys and gals are awesome

MORE

The person helped me use the best coupon. I normally take my truck to the dealer as the price of oil change is the best - $40 c ...

The person helped me use the best coupon. I normally take my truck to the dealer as the price of oil change is the best - $40 cheaper. I failed to make an appointment in advance so I needed the oil change. They were good as expected at this location.

MORE

Staff is always courteous and professional. They take the time to explain what they are doing.

Staff is always courteous and professional. They take the time to explain what they are doing.

MORE

Extremely nice staff. Overall all good quality service. They explained everything very clearly.

Extremely nice staff. Overall all good quality service. They explained everything very clearly.

MORE

Kimberly greeted me with a smile and made a point to explain to me why she recommended certain products. Andrew and Jake handled ...

Kimberly greeted me with a smile and made a point to explain to me why she recommended certain products. Andrew and Jake handled my vehicle with care and speed. Pablo was also great with customer service. Over all great experience.

MORE

Nice and very knowledgeable salesman.

Nice and very knowledgeable salesman.

MORE

Fast service

Fast service

MORE

Staff was friendly and knowledgeable. Despite being busy everyone stayed calm and worked together to get everyone serviced and o ...

Staff was friendly and knowledgeable. Despite being busy everyone stayed calm and worked together to get everyone serviced and out.

MORE

The staff, all of them were both professional and very friendly. Not the fake friendly ‘we have to say this’ kind, but genuinel ...

The staff, all of them were both professional and very friendly. Not the fake friendly ‘we have to say this’ kind, but genuinely friendly, happy people doing a great job. Communications was second to none, and I work for a communications company, and we could learn from your staff.

MORE

I was able to get right in, and was waited on quickly. The staff was friendly and courteous.

I was able to get right in, and was waited on quickly. The staff was friendly and courteous.

MORE

Service was thorough and completed in a timely and friendly manner. I really appreciated the coupon sent to us, as we are senior ...

Service was thorough and completed in a timely and friendly manner. I really appreciated the coupon sent to us, as we are seniors and every discount we get means a lot to us! Thank you!!!

MORE

Kimberly was amazing and she is so friendly!! Great job. Everyone is so friendly and energetic. Will only come to this location ...

Kimberly was amazing and she is so friendly!! Great job. Everyone is so friendly and energetic. Will only come to this location in the future

MORE

Everyone was very friendly and accommodating. They explained everything as they were doing it. For the additional services offer ...

Everyone was very friendly and accommodating. They explained everything as they were doing it. For the additional services offered, they explained why it was needed, and how it could effect my car if not done

MORE

I don't need to know the names of all the people working at the location. Just do the work and get me on my way.

I don't need to know the names of all the people working at the location. Just do the work and get me on my way.

MORE

I can not remember her name at the moment, but the woman who was working was awesome!! And very kind!! I had a great experience ...

I can not remember her name at the moment, but the woman who was working was awesome!! And very kind!! I had a great experience there!

MORE

the staff was very nice and friendly. i had an oil leak from going somewhere else that didn't do it right and they still went ou ...

the staff was very nice and friendly. i had an oil leak from going somewhere else that didn't do it right and they still went out of their way to fix it. i will be going there every time now for my oil changes because they know what they are doing.

MORE

Polite, informative, and quick

Polite, informative, and quick

MORE

Very knowledgeable CS rep. Great personality, no pressure guy!

Very knowledgeable CS rep. Great personality, no pressure guy!

MORE

Price for just an oil / filter change is high...

Price for just an oil / filter change is high...

MORE

Kim was helpful and easy to work with, we will be back because of her recommendation

Kim was helpful and easy to work with, we will be back because of her recommendation

MORE

Serpentine belt install was a pain. They handled it well.

Serpentine belt install was a pain. They handled it well.

MORE

Had issue with my car hood latch. Everyone was so nice and helped until it was done. Great conversation with workers other t ...

Had issue with my car hood latch. Everyone was so nice and helped until it was done. Great conversation with workers other than oil change. Didn’t feel like a job. They were all nice, friendly, and made me feel comfortable.

MORE

The customer service and friendliness of the staff was beyond phenomenal! It didnt seem forced which created an atmosphere worth ...

The customer service and friendliness of the staff was beyond phenomenal! It didnt seem forced which created an atmosphere worth bragging about!

MORE

Great staff happy to see a woman working there

Great staff happy to see a woman working there

MORE

I had fantastic service and they were very efficient.

I had fantastic service and they were very efficient.

MORE

Was waited on when I pulled up. Asked me what I needed . Fast and friendly service

Was waited on when I pulled up. Asked me what I needed . Fast and friendly service

MORE

Friendly, quick & easy & had a coupon!!

Friendly, quick & easy & had a coupon!!

MORE

They were so friendly and made the experience pleasant. They interacted with my kids who loved watching them work on the inside ...

They were so friendly and made the experience pleasant. They interacted with my kids who loved watching them work on the inside of my car and liked watching the monitor screens! Teamwork was highly evident and everyone was so so very kind!

MORE

Needed oil change....done...good guys

Needed oil change....done...good guys

MORE

Well there's always room for improvement, but I am satisfied with the service and explanation of what they were doing just prior ...

Well there's always room for improvement, but I am satisfied with the service and explanation of what they were doing just prior to them servicing my vehicle. I will return for service with my other vehicle(s). Keep up the good job.

MORE

Didn’t try to pressure me

Didn’t try to pressure me

MORE

Kind and experienced staff.

Kind and experienced staff.

MORE

Incredibly friendly and informative staff! I did not feel pressured with extra charges and quick service!

Incredibly friendly and informative staff! I did not feel pressured with extra charges and quick service!

MORE

Everyone was nice and had good services

Everyone was nice and had good services

MORE

Just overall great customer service

Just overall great customer service

MORE

I waited outside 45min before getting pulled into the service bay

I waited outside 45min before getting pulled into the service bay

MORE

THE OIL GOT CHANGED!

THE OIL GOT CHANGED!

MORE

It's the great attitude of the whole staff due to the great leadership of Will. I live in Chicago but make frequent trips to Co ...

It's the great attitude of the whole staff due to the great leadership of Will. I live in Chicago but make frequent trips to Collinsville to visit friends and family. Whenever possible I try to time my visits around the time I need an oil change just so I can receive the superior service of the Collinsville Valvoline.

MORE

Will and his staff are courteous and customer-oriented.

Will and his staff are courteous and customer-oriented.

MORE

Chris, the manager, runs an efficient operation. His crew is well trained and communicate on a professional level.

Chris, the manager, runs an efficient operation. His crew is well trained and communicate on a professional level.

MORE

very nice crew working at that location

very nice crew working at that location

MORE

Quick and friendly service!

Quick and friendly service!

MORE

The service is great n fast. N the guys there are very sweet all the time. N it's three minutes from my house.

The service is great n fast. N the guys there are very sweet all the time. N it's three minutes from my house.

MORE

It seems as though the wait time and service time gets longer each time I visit.

It seems as though the wait time and service time gets longer each time I visit.

MORE

Staff was attentive, fast, and knowledgeable

Staff was attentive, fast, and knowledgeable

MORE

The employees there are great and friendly,

The employees there are great and friendly,

MORE

The manager of store 050026-VANDALIA was very courteous. I drive a fleet vehicle. He called and took care of the issues and then ...

The manager of store 050026-VANDALIA was very courteous. I drive a fleet vehicle. He called and took care of the issues and then apologized for my wait. Will Charters did a great job!

MORE

Polite, fast service.

Polite, fast service.

MORE

Not a strong oversell. - quick and professional - help with my coupon -

Not a strong oversell. - quick and professional - help with my coupon -

MORE

I really like the employee named Pablo. He was very friendly and efficient, and answered all my questions. Excellent Tech.

I really like the employee named Pablo. He was very friendly and efficient, and answered all my questions. Excellent Tech.

MORE

Seems like the last couple of visits there seem to be a good number of people working but it seems like more than what is needed ...

Seems like the last couple of visits there seem to be a good number of people working but it seems like more than what is needed on each vehicle and wait time once in the bay seems to have gotten longer. I believe it was about 15 min this time. They were having computer issues but still didn’t seem to be efficient doing things while that got re booted.

MORE

Everyone was very nice. The only problem is Valvoline is just getting to pricey for me.

Everyone was very nice. The only problem is Valvoline is just getting to pricey for me.

MORE

Very nice and courteous staff.

Very nice and courteous staff.

MORE

Pablo the sales person/technician was great! he had good rapport and sales skills,. Promote that person!

Pablo the sales person/technician was great! he had good rapport and sales skills,. Promote that person!

MORE

The Service was great and efficient, The Manager Will, was very friendly and his staff, Pablo who worked on my vehicle, was quic ...

The Service was great and efficient, The Manager Will, was very friendly and his staff, Pablo who worked on my vehicle, was quick getting me in and out. Very Satisfied with the Service

MORE

Waited 30minutes before servic began used a 11.00 dollar coupon and still paid 80.00 just about Honda’s price

Waited 30minutes before servic began used a 11.00 dollar coupon and still paid 80.00 just about Honda’s price

MORE

The amount of work performed in a small amount of time I thought was great. I thought management and technicians were highly tr ...

The amount of work performed in a small amount of time I thought was great. I thought management and technicians were highly trained and professional.

MORE

They did a fine job. Highly satisfied is a high bar. The didn't knock my socks off.

They did a fine job. Highly satisfied is a high bar. The didn't knock my socks off.

MORE

The employees were joking and laughing loudly to each other about non work related tasks. Their appeared to be some employees lo ...

The employees were joking and laughing loudly to each other about non work related tasks. Their appeared to be some employees loitering around the area talking with those who were working. One employee made a remark about why they should have to do my tire rotation.

MORE

After leaving my battery light and “service battery charging system” illuminated. I went back and was told they had not touched ...

After leaving my battery light and “service battery charging system” illuminated. I went back and was told they had not touched my battery and had no idea why it said that. We then took it to the dealer -leaving us without a vehicle for 24 hours and the inconvenience of having to take it to the dealer. The dealer discovered that the alternator had been disconnected. It had to have happened during my visit to valvoline.

MORE

Billy, the assistant manager, was so nice and chatty. He didn’t pressure me into buying anything additional and was very friendl ...

Billy, the assistant manager, was so nice and chatty. He didn’t pressure me into buying anything additional and was very friendly. He even gave my dog a treat. I felt very comfortable and was very satisfied with my experience.

MORE

What’s the reason? It’s your pricing. It seems to be going up when others are staying the same. Firestone offers a full synthet ...

What’s the reason? It’s your pricing. It seems to be going up when others are staying the same. Firestone offers a full synthetic oil change for 30 dollars less all day. And tire rotations use to be 20 dollars. Now they’re 25. I’m done. I should never have to pay 111.50 for an oil change and rotation, ever! And that’s with a coupon discount!! Unreal!! I won’t be back.

MORE

I was not dissatisfied, but it was an oil change. I'm not getting overly excited about an oil change. The store was run and st ...

I was not dissatisfied, but it was an oil change. I'm not getting overly excited about an oil change. The store was run and staffed by professionals and I trust that a good job was done. I would recommend this location and your products. I would not however, say I was Highly satisfied.

MORE

price was not quoted and I think 42.99 is too high for a conventional oil change

price was not quoted and I think 42.99 is too high for a conventional oil change

MORE

Great service and friendly staff

Great service and friendly staff

MORE

Your employee fitz at the Collinsville location made my visit one I won’t forget. Thanks Valvoline

Your employee fitz at the Collinsville location made my visit one I won’t forget. Thanks Valvoline

MORE

Got what I needed,quickly

Got what I needed,quickly

MORE

The staff was very friendly and had a good attitude

The staff was very friendly and had a good attitude

MORE

I did appreciate the thoroughness, but not sure my car needed the changes they suggested. They said these things were not on th ...

I did appreciate the thoroughness, but not sure my car needed the changes they suggested. They said these things were not on the carfx. Problem is I wasn't offered to see the Car Fax

MORE

They were professional about everything and quick about it

They were professional about everything and quick about it

MORE

Experienced staff friendly and professional.

Experienced staff friendly and professional.

MORE

Last time I had a bad experience. This time they more than made up for it.

Last time I had a bad experience. This time they more than made up for it.

MORE

Staff was courteous and professional, finished the job promptly. Only reason I'm unlikely to recommend is because I live out of ...

Staff was courteous and professional, finished the job promptly. Only reason I'm unlikely to recommend is because I live out of the area.

MORE

I wanted an oil change and nothing more. The Gentlemen was very pushy with upselling services. The cabin air filter and the en ...

I wanted an oil change and nothing more. The Gentlemen was very pushy with upselling services. The cabin air filter and the engine air filter were both dirty, but I did not need them changed at Valvoline. I explained to the gentlemen that I am the service manager for a Chrysler dealership and his response was "This Isn't A Chrysler." I felt the comment was rude/snarky.

MORE

Was able to get what i needed done conveniently..

Was able to get what i needed done conveniently..

MORE

Great staff

Great staff

MORE

I'm always incredibly satisfied with the strong customer service at this location. Collinsville VIOC is by far the best I've bee ...

I'm always incredibly satisfied with the strong customer service at this location. Collinsville VIOC is by far the best I've been to when it comes to friendly and prompt service. Will and Pablo are outstanding employees. They make routine car service a joy.

MORE

Courteous

Courteous

MORE

I was satisfied because I had been listening to a good song and it put me in a good mood.

I was satisfied because I had been listening to a good song and it put me in a good mood.

MORE

Seemed to take longer than normal but the bays were full when I pulled up so it wasn’t a big shock. The other 2 bays seemed to h ...

Seemed to take longer than normal but the bays were full when I pulled up so it wasn’t a big shock. The other 2 bays seemed to have more involved stuff going on so that may have taken more man power than normal. The first guy that came up to the car when I was in indicated he wasn’t qualified to answer a question whether or not a local competitors coupon could be matched. Went to ask someone and came back to say they could t match but could offer a discount which was only $3 more. Maybe he was new. Assistant manager came over shortly and handled the process. A good group and some familiar faces so all in all it was fine.

MORE

Customer Service

Customer Service

MORE

Prices have gone up too much.

Prices have gone up too much.

MORE

Great customer service. Everybody is super friendly.

Great customer service. Everybody is super friendly.

MORE

Instead of focusing on one car the people taking care of me kept moving around to all three cars in the service area. It felt di ...

Instead of focusing on one car the people taking care of me kept moving around to all three cars in the service area. It felt disorganized.

MORE

Staff was attentive, professional and courteous.

Staff was attentive, professional and courteous.

MORE

Overall everything went well, just took about 45 minutes when I pulled into the garage. They were teaching a new guy but the sto ...

Overall everything went well, just took about 45 minutes when I pulled into the garage. They were teaching a new guy but the store manager was super nice and helpful.

MORE

This was one of the best shop I’ve been to normally I would have to wait for someone to come out and greet me but here they were ...

This was one of the best shop I’ve been to normally I would have to wait for someone to come out and greet me but here they were just waving me in anxious to get started I could tell the communication between all of them is efficient and effective I felt like they cared about me

MORE

Service was good overall

Service was good overall

MORE

Staff does a excellent job

Staff does a excellent job

MORE

Place was busy. Many vehicles were being waited upon. Had to wait 10 minutes or so once in the garage, Seemed to be a problem wi ...

Place was busy. Many vehicles were being waited upon. Had to wait 10 minutes or so once in the garage, Seemed to be a problem with one of the vehicles they were working on, Not Sure?? Not by any means upset with that though. Just answered the questions as they were asked. All thing were prompt. Once they were working on my car. Even fixed a head lamp. They did a good job.

MORE

Courteous staff, answers all questions.

Courteous staff, answers all questions.

MORE

very friendly service, very through, and told us exactly what they were doing

very friendly service, very through, and told us exactly what they were doing

MORE

Fast extremely polite and professional.

Fast extremely polite and professional.

MORE

Very hard to hear employees, wouldn’t speak up

Very hard to hear employees, wouldn’t speak up

MORE

Great workers who inform you

Great workers who inform you

MORE

I liked the order of the workers all working together to get the job done

I liked the order of the workers all working together to get the job done

MORE

They were very professional. I was in and out in no time at all. Asked about my windshield washer pump, it wasn't working so I w ...

They were very professional. I was in and out in no time at all. Asked about my windshield washer pump, it wasn't working so I will replace that. Overall I am always satisfied with a service like it at Valvoline.

MORE

Customer oriented people

Customer oriented people

MORE

They started work on my car immediately and worked like team kept me informed of every step of the process

They started work on my car immediately and worked like team kept me informed of every step of the process

MORE

Staff was very friendly and energetic. They looked like they were all having fun.

Staff was very friendly and energetic. They looked like they were all having fun.

MORE

Didn't have to wait outside and the service went fairly quickly

Didn't have to wait outside and the service went fairly quickly

MORE

I trust my history with Valvoline.

I trust my history with Valvoline.

MORE

Very professional service

Very professional service

MORE

very nice professional friendly staff .was in and out in no time.

very nice professional friendly staff .was in and out in no time.

MORE

Thanks.

Thanks.

MORE

Good customer service. Friendly staff.

Good customer service. Friendly staff.

MORE

Great service explanation on questions I had

Great service explanation on questions I had

MORE

no specific reason

no specific reason

MORE

It was super fast

It was super fast

MORE

Excellent customer service. The person that waited on me was very kind and knowledgeable.

Excellent customer service. The person that waited on me was very kind and knowledgeable.

MORE

The employees were great

The employees were great

MORE

Staff tried to pressure me into getting my transmission fluid changed because my car had hit 60,000 miles stating it needed it a ...

Staff tried to pressure me into getting my transmission fluid changed because my car had hit 60,000 miles stating it needed it and I would have to get it done for another 6 years. Little did they know I already got that done at the dealership. Lost my trust. I will never get anything done besides and oil change or filter change.

MORE

I always leave room for improvement

I always leave room for improvement

MORE

All of the workers were knowledgeable and friendly. You could tell they were genuinely enjoying themselves while doing great wor ...

All of the workers were knowledgeable and friendly. You could tell they were genuinely enjoying themselves while doing great work.

MORE

Was to cold to be waiting in your car should of been able to wait in waiting area

Was to cold to be waiting in your car should of been able to wait in waiting area

MORE

Satisfied is good. The service was fine. The employees were very warm and kind.

Satisfied is good. The service was fine. The employees were very warm and kind.

MORE

Everyone was so helpful and when asking me to purchase a new filter, no pressure. Although I did purchase one.

Everyone was so helpful and when asking me to purchase a new filter, no pressure. Although I did purchase one.

MORE

Went in with a problem with a small leak in the power steering hose. Will explained the situation top off my power steering and ...

Went in with a problem with a small leak in the power steering hose. Will explained the situation top off my power steering and said if I had any more problem to come back.

MORE

Very efficient

Very efficient

MORE

Exceptional service, Billy was very helpful and polite and the manager was very thorough and a wonderful experience getting oil ...

Exceptional service, Billy was very helpful and polite and the manager was very thorough and a wonderful experience getting oil change. I will definitely be back

MORE

Have always been satisfied, staff very friendly

Have always been satisfied, staff very friendly

MORE

Billy was a great guy, he was cordial and professional. I never caught the managers name. He was training a young woman, I was ...

Billy was a great guy, he was cordial and professional. I never caught the managers name. He was training a young woman, I was impressed with his patience and ability to teach. Billy explained everything and took payment, the manager and the trainee did the work under the hood. The staff is well mannered, well spoken, supremely knowledgeable, and created a seamless atmosphere for me. I really hope this gets back to them, they absolutely deserve recognition.

MORE

First let me make clear the only I waited outside was one there were others ahead of me it was extremely busy and two it was my ...

First let me make clear the only I waited outside was one there were others ahead of me it was extremely busy and two it was my choice to stay with my car.

MORE

Very knowledgeable and I like to sit in the car while getting my oil changed just so I know what’s going on the whole time

Very knowledgeable and I like to sit in the car while getting my oil changed just so I know what’s going on the whole time

MORE

Technicians were friendly, and one of them (I think his name was Mike) was able to find me decent discounts on some of the extra ...

Technicians were friendly, and one of them (I think his name was Mike) was able to find me decent discounts on some of the extra stuff I needed aside from the oil change I came in for.

MORE

All of the service technicians are friendly knowledgeable and very helpful in communicating what they are doing and what mainte ...

All of the service technicians are friendly knowledgeable and very helpful in communicating what they are doing and what maintenance needs to be done. They were not forcing any issue ,just informing me what needs to be done and what's available for my vehicle. I appreciate that kind of service! They are very professional thanks to Bill and the rest of the crew.

MORE

The staff was friendly and courteous. I was informed of additional services that were recommended for my car and he explained th ...

The staff was friendly and courteous. I was informed of additional services that were recommended for my car and he explained the process very clearly to me and helped me understand what it was for. When stated that I didn’t want those services at the time I wasn’t pressured into getting them just told to come back anytime and they’d be happy to help me. I felt comfortable with them and not like I was being “talked down to.”

MORE

I don't know anything about cars and this staff is always easy to talk to and the most friendly of any valvoline i have evee bee ...

I don't know anything about cars and this staff is always easy to talk to and the most friendly of any valvoline i have evee been to. They are always laughing with eachother and seem to love being there together which makea for a friendly atmosphere to come visit.

MORE

Courteous associates, knowledgeable, and will answer any concerns ,no pressure to buy anything but what you came for.

Courteous associates, knowledgeable, and will answer any concerns ,no pressure to buy anything but what you came for.

MORE

Price was high

Price was high

MORE

They were very knowledgeable about my vehicles engine needs

They were very knowledgeable about my vehicles engine needs

MORE

Billy is excellent every time I go. I appreciate his explanations. Always thorough and informative.

Billy is excellent every time I go. I appreciate his explanations. Always thorough and informative.

MORE

Service was fine once inside the bay. Wait time outside was 25-30 minutes to get in. I understand that they were busy though and ...

Service was fine once inside the bay. Wait time outside was 25-30 minutes to get in. I understand that they were busy though and once inside it went quicker than I thought.

MORE

Billy at Collinsville was amazing and helpful

Billy at Collinsville was amazing and helpful

MORE

everyone was so nice and friendly, explained everything to me, no pressure, checked out my whole car. Very happy with the exper ...

everyone was so nice and friendly, explained everything to me, no pressure, checked out my whole car. Very happy with the experience

MORE

NO HIGH PRESSURE FOR HAVING FUEL TREATMENT DONE. QUICK, IN AND OUT. FOUND MY RECEIPT FROM IST VISIT WHEN TRUCK WAS NEW 2002 DECE ...

NO HIGH PRESSURE FOR HAVING FUEL TREATMENT DONE. QUICK, IN AND OUT. FOUND MY RECEIPT FROM IST VISIT WHEN TRUCK WAS NEW 2002 DECEMBER. 15 YEARS GOING TO THIS FACILITY.

MORE

Total time after I pulled in to the bay was over 40 minutes. That is to long after you pull into the bay.

Total time after I pulled in to the bay was over 40 minutes. That is to long after you pull into the bay.

MORE

Have come to the shop for years

Have come to the shop for years

MORE

The guy who waited on me was super friendly, did not pressure me to buy anything additional but offered it. Customer Service wa ...

The guy who waited on me was super friendly, did not pressure me to buy anything additional but offered it. Customer Service was great. Price...very expensive! I will no longer go to Valvoline for that reason alone.

MORE

Have went several times. Team highly skilled and professional

Have went several times. Team highly skilled and professional

MORE

Everyone was very nice and I got a fast oil change

Everyone was very nice and I got a fast oil change

MORE

Great service and staff

Great service and staff

MORE

Though I was treated decent, I believe that the team leader treated his team in a disrespectful way. He made comments to them ...

Though I was treated decent, I believe that the team leader treated his team in a disrespectful way. He made comments to them trying to belittle them. He also treated the female coworker as if she was stupid, which I did not feel she deserved.

MORE

The cost! I have been regularly using my dealership for oil changes with the knowledge that dealers are typically higher in pr ...

The cost! I have been regularly using my dealership for oil changes with the knowledge that dealers are typically higher in price than most service places.Not so much with Valvoline! I usually spend around $50 for an oil change and they rotate my tires for free every time at the dealer! My Valvoline bill was over $100 - yes, I did purchase a $21 air filter. So all things being equal, you were about $30 over what I normally pay. Therefore, will probably not be returning.Everything else was stellar at this Valvoline location.

MORE

Quick service, affordable, helpful

Quick service, affordable, helpful

MORE

Well everyone was super helpful! I don't know anything about cars and now I know at least what to do to keep my car maintained. ...

Well everyone was super helpful! I don't know anything about cars and now I know at least what to do to keep my car maintained. Thank you guys!!!(:

MORE

manager Will and the entire team are incredibly. They always explain needed service and are very polite.

manager Will and the entire team are incredibly. They always explain needed service and are very polite.

MORE

The quickness and not pushing extra services (they just printed suggestions). It was a very professional shop.

The quickness and not pushing extra services (they just printed suggestions). It was a very professional shop.

MORE

They didn't pressure me to buy an air filter. will do on next visit. they adjusted the bolts on my air filter. they explained wh ...

They didn't pressure me to buy an air filter. will do on next visit. they adjusted the bolts on my air filter. they explained what they were doing.

MORE

I think the it’s to costly

I think the it’s to costly

MORE

The staff was very friendly and made me feel comfortable to let them work on my vehicle.

The staff was very friendly and made me feel comfortable to let them work on my vehicle.

MORE

They are very friendly and seem qualified for the services they perform.

They are very friendly and seem qualified for the services they perform.

MORE

Arieca was very nice, great to see young women in this profession!

Arieca was very nice, great to see young women in this profession!

MORE

Fast friendly and affordable services. You can’t be that!

Fast friendly and affordable services. You can’t be that!

MORE

the Wait seems to be long, and I have noticed a oil drip, but have not gone back to have them check yet.

the Wait seems to be long, and I have noticed a oil drip, but have not gone back to have them check yet.

MORE

The staff was friendly and efficient, which made the long wait tolerable

The staff was friendly and efficient, which made the long wait tolerable

MORE

They were great with everything don’t mind going there at all great service and people

They were great with everything don’t mind going there at all great service and people

MORE

The price seems high. I

The price seems high. I

MORE

The staff was courteous and knowledgable.

The staff was courteous and knowledgable.

MORE

Quick service, and the fact that a report is tenured to CarFax. My only complaint is that your Carfax report does not list the t ...

Quick service, and the fact that a report is tenured to CarFax. My only complaint is that your Carfax report does not list the type of oil used so it seems that I am not changing with the appropriate frequency since I use Val. Synthetic. which requires every 5000 not 3000 miles.

MORE

Thought price was a little high but did not have time to go elsewhere across town because I needed oil change and was in a hurry ...

Thought price was a little high but did not have time to go elsewhere across town because I needed oil change and was in a hurry.

MORE

Everyone was friendly and completely the oil changed fast

Everyone was friendly and completely the oil changed fast

MORE

Quick, friendly and thorough

Quick, friendly and thorough

MORE

The staff was extremely professional and I could tell they were trained well. They did everything by the book and didn't skip an ...

The staff was extremely professional and I could tell they were trained well. They did everything by the book and didn't skip any steps to the process. Even though it was just an oil change it was done very professionally and detailed.

MORE

Everyone was quick. And efficient

Everyone was quick. And efficient

MORE

They we’re apl so nice! I had my children with me and they chatted with my oldest and cooed with the babies!!! They even made ...

They we’re apl so nice! I had my children with me and they chatted with my oldest and cooed with the babies!!! They even made sure my son got to the bathroom and safely back to the truck.

MORE

Great people

Great people

MORE

The price. I’ve used Valvoline a lot. I assumed the price was competitive. I paid $80 with a coupon. I found the Meineke will do ...

The price. I’ve used Valvoline a lot. I assumed the price was competitive. I paid $80 with a coupon. I found the Meineke will do it for $34-With a coupon. I guess I’ve been overpaying for years. The staff is great! Friendly and helpful.

MORE

They were friendly,fast, and efficient

They were friendly,fast, and efficient

MORE

Long wait time, both outside of bay and inside of bay. Too much jumping around of employees from bay to bay. Could have been mor ...

Long wait time, both outside of bay and inside of bay. Too much jumping around of employees from bay to bay. Could have been more organized to make it more efficient. I was also there before another customer that was let in another bay before me. It was only a few minutes. I was let in about 5 minutes after. I was upset at first but then was let in soon after and was ok with it. Maybe an employee could have came and talked to me and said it would be a short wait for me to get in. They just let the other guy in and didn't say anything to me. They looked at me knowing I was next as they let the other customer in. The other customer even asked employee if I should go in next. He just looked at me and shrugged his shoulders. I'm not very upset with service just took a little too long and could have a little more communication. Also I use 6qt of oil in my vehicle and another quart is more expensive than if I would purchase at any other store. Being that it's valvoline oil you shouldn't have a higher markup than resellers. Just my thoughts.

MORE

Team did a great job

Team did a great job

MORE

Highly satisfied is a high bar. I was satisfied.

Highly satisfied is a high bar. I was satisfied.

MORE

Couldn't find a $19.99 coupon online you use to mail me one all the time here's my new address PO Box 394, Livingston, IL 62058 ...

Couldn't find a $19.99 coupon online you use to mail me one all the time here's my new address PO Box 394, Livingston, IL 62058 Thomas Halfhill

MORE

Friendly staff. Timely service. Offered additional discounts.

Friendly staff. Timely service. Offered additional discounts.

MORE

Knew their stuff.

Knew their stuff.

MORE

Communication, professional, explained everything well

Communication, professional, explained everything well

MORE

The pricing seemed expensive. It cost more than when I went to the dealership for my previous oil change.

The pricing seemed expensive. It cost more than when I went to the dealership for my previous oil change.

MORE

Told me police officers get 15% off, the 62034 location never told me that . The three staff members were friendly, helpful, qui ...

Told me police officers get 15% off, the 62034 location never told me that . The three staff members were friendly, helpful, quick, professional.

MORE

The young lady who waited on me was very nice. She took things under control and did not over sell the additional services. I ...

The young lady who waited on me was very nice. She took things under control and did not over sell the additional services. I was impressed with her.

MORE

The customer service was great. Employees are very friendly and polite.

The customer service was great. Employees are very friendly and polite.

MORE

Quick service and good customer support

Quick service and good customer support

MORE

Billie was very attentive and did not pressure me at all merely explained why my car needed a particular service which I agr ...

Billie was very attentive and did not pressure me at all merely explained why my car needed a particular service which I agreed with.

MORE

The staff was courteous and friendly.

The staff was courteous and friendly.

MORE

The tires were finally rotated the way that I asked them to be.

The tires were finally rotated the way that I asked them to be.

MORE

Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great le ...

Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great leadership....

MORE

Friendly, competent staff

Friendly, competent staff

MORE

Friendly staff and quick service

Friendly staff and quick service

MORE

Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the ol ...

Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the old days. That's what I like.

MORE

The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they ...

The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they gave me. I could go to my dealer and get oil change fluids checked and tires rotated for the same price. It was faster than at dealer but if you take in consideration oil change and tire rotation you are about $21.00 higher.

MORE

The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing

The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing

MORE

Highly satisfied. Entire staff helpful and very friendly

Highly satisfied. Entire staff helpful and very friendly

MORE

Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine ...

Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine, that was nice. :)

MORE

The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz h ...

The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz had excellent communication skills as well as patience (answering my questions and concerns). At other locations I feel pressured and embarrassed if I can't afford any of the recommended services. However, it was explained /suggested and he understood the financial concern. The other team members were Great as well. I will be happy to return to this location for my next service.

MORE

Honest and attentive staff.

Honest and attentive staff.

MORE

Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great ser ...

Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great service was received.

MORE

The staff was very nice and service was quick.

The staff was very nice and service was quick.

MORE

Very expensive compared to the dealer

Very expensive compared to the dealer

MORE

I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinkin ...

I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinking iit was an air filter. I could of put that on myself instead of being charged $40.00

MORE

Always get oil change at valvoline and always happy with the service.

Always get oil change at valvoline and always happy with the service.

MORE

I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the d ...

I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the dirty filter and I did want it changed but never told the price of filter or oil change.I have a very small car (Ford Fiesta) oil change and filter was over 85.00.My previous oil change at another location was in the low 40.00 range.

MORE

Friendly, courteous employees not only to me but to each other as well.

Friendly, courteous employees not only to me but to each other as well.

MORE

Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.

Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.

MORE

I am hard of hearing and the man took his time as well spoke louder for my understanding

I am hard of hearing and the man took his time as well spoke louder for my understanding

MORE

Price too high. Feel they overemphasized dirtiness of air filter and need to change

Price too high. Feel they overemphasized dirtiness of air filter and need to change

MORE

Not available.

Not available.

MORE

The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillio ...

The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillion (bottomside) were very timely in what they had to do also. We really like this location because the employees are just really nice and easy to talk to. Thank you for such a wonderful experience.

MORE

Quick I'm and out

Quick I'm and out

MORE

DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.

DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.

MORE

Clean friendly no pressure fast service

Clean friendly no pressure fast service

MORE

Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was h ...

Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was horrible from the time I arrived to the time I left I was there 1 hr at least and that's way too long it's never taken longer then 25 mins

MORE

They service is quick and not much waiting time

They service is quick and not much waiting time

MORE

Friendly staff, quick service, communicated recommendations without pressure

Friendly staff, quick service, communicated recommendations without pressure

MORE

Great service and super attitudes

Great service and super attitudes

MORE

The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what t ...

The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what they were doing. I will recommend this valvoline to everyone. Wonderful staff

MORE

The staff was great and the service was fast and excellent

The staff was great and the service was fast and excellent

MORE

The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend ...

The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend another service or part replacement it is done precisely without pressure to purchase. I feel okay to ask questions without being made to feel "stupid" about not knowing a particular part or service. Thanks for always being there.

MORE

Very fasdt and courteous employees

Very fasdt and courteous employees

MORE

Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are ...

Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are both ecstatic to see women working in the shop. The crew working that day worked great as a team and were highly knowledgeable and very friendly all of which I greatly appreciate it and will return.

MORE

Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very ...

Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very professional.

MORE

The quality of the product and the service were exceptional.

The quality of the product and the service were exceptional.

MORE

All around great and fast experience

All around great and fast experience

MORE

quick service

quick service

MORE

Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it i ...

Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it is listed on a program I have.I was not given nor offer a sticker for when the oil is due. I now have a rute value missing.

MORE

I was treated very nicely by the staff.

I was treated very nicely by the staff.

MORE

Customer service was phenomenal!

Customer service was phenomenal!

MORE

Good customer service

Good customer service

MORE

The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superio ...

The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superior.

MORE

My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I te ...

My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I tend to run on a tight schedule most of the time.

MORE

All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collins ...

All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collinsville location.

MORE

The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.

The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.

MORE

Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to ...

Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to my dealer for oil changes, but have difficulty getting an appointment with my work schedule. I haven't been to Valvoline in years, but I would be happy to return again. Everyone was friendly and approachable; I could tell they were all hard workers.

MORE

I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that ...

I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that I stay. The team worked like a NASCAR pit crew and changed my oil and the rear diff very quickly. I told them I appreciated then staying a few extra minutes on a Friday for me. Super friendly, super fast, excellent work, best experience ever, and I have have been going there for a long time.

MORE

fast and friendly service at a good price......

fast and friendly service at a good price......

MORE

Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional se ...

Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional services like the employees often due, and because of that, with the services he suggested, I did decide to purchase one. I don't like to feel like I have to buy something, and this employee did NOT make me feel this way. When they offer needed services without pressure, I feel more inclined to purchase one. Great job!

MORE

good service , service timing was good , staff was helpful

good service , service timing was good , staff was helpful

MORE