Vandalia

Amazing staff. Very knowledgeable. Explained everything clearly. Will defiantly recommend!

Amazing staff. Very knowledgeable. Explained everything clearly. Will defiantly recommend!

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Polite service personnel. Efficient service.

Polite service personnel. Efficient service.

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great service

great service

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Continuous communication, so nothing is dropped or missed. Military precision.

Continuous communication, so nothing is dropped or missed. Military precision.

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Very courteous and efficient!

Very courteous and efficient!

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The cost was very high, $450.00.

The cost was very high, $450.00.

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This time I was. Last time the staff put 2 extra quarts in. The girl manager said she thought it was a v8.

This time I was. Last time the staff put 2 extra quarts in. The girl manager said she thought it was a v8.

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It was just an oil change. My life was not enriched by this experience.

It was just an oil change. My life was not enriched by this experience.

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Each time I visit it seems to take longer than the time before. The staff at the Collinsville location seem to be "all over the ...

Each time I visit it seems to take longer than the time before. The staff at the Collinsville location seem to be "all over the place" and not too focused.

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Good customer service. Attentive and polite

Good customer service. Attentive and polite

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Staff was very friendly and quick with services. Apologized for my wait which was not that long. Kept me informed about my wait ...

Staff was very friendly and quick with services. Apologized for my wait which was not that long. Kept me informed about my wait time the entire time and what was going on with my service.

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Your pricing is getting so high! I've been getting ads for places that are less than 1/2 your price and they will vacuum the ca ...

Your pricing is getting so high! I've been getting ads for places that are less than 1/2 your price and they will vacuum the car and wash the windows too. I've been coming to VIOC for years, but I'm looking for ways that I can save a bit more for my retirement in a few years and this service might be one of the things I have to change.

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Very nice group of people

Very nice group of people

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They changed the oil and replaced the air filter VERY quickly.

They changed the oil and replaced the air filter VERY quickly.

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Everyone was pleasant and friendly, the tech's were very informative on what they were doing and why they were doing it.

Everyone was pleasant and friendly, the tech's were very informative on what they were doing and why they were doing it.

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Everything was quick and easy as usual.

Everything was quick and easy as usual.

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From beginning to end they were polite and kept me informed of things they were doing and other services that I may need.

From beginning to end they were polite and kept me informed of things they were doing and other services that I may need.

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Very curious

Very curious

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Quick and professional. Employees all seem genuinely invested In costumer service

Quick and professional. Employees all seem genuinely invested In costumer service

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The staff was very friendly and knowledgeable.

The staff was very friendly and knowledgeable.

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Very friendly staff!

Very friendly staff!

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Everyone is so nice and polite.

Everyone is so nice and polite.

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Everyone there is always helpful, friendly and professional. Drew happened to be in the store during this visit, and I just hav ...

Everyone there is always helpful, friendly and professional. Drew happened to be in the store during this visit, and I just have to commend you for promoting him!! He was not only exceptionally courteous and friendly, but his knowledge of your products and services was top notch! It also needs to be noted that his leadership skills and training practices were admirable!!Thank you for a great experience!Tracine

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I think the staff did great and the service was performed in a timely manner. The overall price for you experience would keep me ...

I think the staff did great and the service was performed in a timely manner. The overall price for you experience would keep me from being Highly satisfied.

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I had a coupon that came through the mail for 10% off my purchase. I am not sure if there is more of a discount available but t ...

I had a coupon that came through the mail for 10% off my purchase. I am not sure if there is more of a discount available but that would be nice to have more of a discount. Everything else was great

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The cost of a simple oil and filter change is way too much now at your store. I have been a loyal customer over the years and f ...

The cost of a simple oil and filter change is way too much now at your store. I have been a loyal customer over the years and feel like I am getting gouged. This is the last time I visit Valvoline. I understand my local Wal-Mart offers the same type of oil and filter and changing both for about half the cost.

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Convenience and quick service were the main reasons I stopped. I've been before. Cost of oil change is a little higher than deal ...

Convenience and quick service were the main reasons I stopped. I've been before. Cost of oil change is a little higher than dealership but for not having to make an appointment or having to wait, pretty good value!

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The service was quick and friendly.

The service was quick and friendly.

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The staff was very friendly and polite. There was absolutely no pressure to get any more services done. That has not always been ...

The staff was very friendly and polite. There was absolutely no pressure to get any more services done. That has not always been the case in the past.

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Been using the services for quite some time. Have always been happy with the service and prices. I have always trusted valvoline ...

Been using the services for quite some time. Have always been happy with the service and prices. I have always trusted valvoline oil since I got my first car and will continue to do so. The people at this store have always treated me very well and I look forward to doing business there well into the future.

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Convenient,

Convenient,

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Professional, courteous and efficient service.

Professional, courteous and efficient service.

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It’s seem to take longer than I expected

It’s seem to take longer than I expected

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Aways Always courteous a d friendly

Aways Always courteous a d friendly

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Great customer service! I learn something new every time I visit! Thank you Kat and the Valvoline team!

Great customer service! I learn something new every time I visit! Thank you Kat and the Valvoline team!

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Great customer ,service great product , fast service

Great customer ,service great product , fast service

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Full synthetic oil change is over priced.

Full synthetic oil change is over priced.

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Drew who was a lead trainer working at the store for the day was very informative and not pushy. Very personable and knowledgeab ...

Drew who was a lead trainer working at the store for the day was very informative and not pushy. Very personable and knowledgeable. Drew even got a second opinion from the manager on a particular problem which made me feel more comfortable. The other crew did great as well. I’ve used valvoline for over 10 years and this has been the best experience so far. Thanks

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I live in OFallon and go to the Collinsville location because of the friendliness and customer service. Thanks

I live in OFallon and go to the Collinsville location because of the friendliness and customer service. Thanks

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Valvoline Collinsville is great. Friendly and knowledgeable staff!

Valvoline Collinsville is great. Friendly and knowledgeable staff!

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NOT PRESSURED TO ADD ANY EXTRA SERVICES, AND THEY DID A GOOD JOB LOOKED OVER THE REQ ITEMS ON THERE CHECKLIST.

NOT PRESSURED TO ADD ANY EXTRA SERVICES, AND THEY DID A GOOD JOB LOOKED OVER THE REQ ITEMS ON THERE CHECKLIST.

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Prompt and efficient service.

Prompt and efficient service.

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The women and men servicing my car were informative, very courteous and efficient.

The women and men servicing my car were informative, very courteous and efficient.

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I do not trust the employees due to them trying to upsell items in the past.

I do not trust the employees due to them trying to upsell items in the past.

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Everyone was extremely helpful!

Everyone was extremely helpful!

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had to move from waiting to enter one bay to move to another bay than move back to the original bay before being serviced

had to move from waiting to enter one bay to move to another bay than move back to the original bay before being serviced

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prompt friendly service

prompt friendly service

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The lady I worked with seemed to be in charge of the shop. She was very knowledgeable and helpful. She seems trustworthy.

The lady I worked with seemed to be in charge of the shop. She was very knowledgeable and helpful. She seems trustworthy.

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Friendly staff. Quick once it was my turn.

Friendly staff. Quick once it was my turn.

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They were very nice to me

They were very nice to me

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Friendly staff. Good customer service.

Friendly staff. Good customer service.

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The female manager, I forget her name, was AMAZING!!! The best experience I've ever had with Valvoline !

The female manager, I forget her name, was AMAZING!!! The best experience I've ever had with Valvoline !

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Good service

Good service

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New person had little supervision. Wasn’t sure what oil to but in car

New person had little supervision. Wasn’t sure what oil to but in car

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They were friendly and efficient. Very helpful when choosing new wiper blades.

They were friendly and efficient. Very helpful when choosing new wiper blades.

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Friendly knowledgeable staff. Made me aware of potential future service needs without high pressure sales tactics.

Friendly knowledgeable staff. Made me aware of potential future service needs without high pressure sales tactics.

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Kat is the manager and she is so knowledgeable about what is best for my car. I used to go to the dealership for my oil changes ...

Kat is the manager and she is so knowledgeable about what is best for my car. I used to go to the dealership for my oil changes before trying Valvoline. Having to schedule an appointment and then waiting for at least 1 hr was just too inconvenient! I love simple and fast my time is worth money. I always get the best service at the Collinsville location and she always shows great leadership skills with her team! They truly go above and beyond for their customers, I greatly appreciate it. This visit I was informed that they no longer make my synthetic blend and that I would need to pay more for full synthetic. I wasn’t to sure if I wanted to pay that much but with Kat’s helpful experience and her taking the time to really help me to understand the value behind this new price, I was so happy with this new change! I will be a customer for life. Thanks again

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The staff was friendly, knowledgeable and went about their jobs efficiently. Best of all they didn't try to sell me something I ...

The staff was friendly, knowledgeable and went about their jobs efficiently. Best of all they didn't try to sell me something I didn't need.

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Kind and knowledgeable staff

Kind and knowledgeable staff

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They usually pressure you to buy everything except the oil change. This time was different. They were less aggressive and I actu ...

They usually pressure you to buy everything except the oil change. This time was different. They were less aggressive and I actually didn’t mind adding the change of the air filter. Great job Collinsville team.

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i didnt have any problems

i didnt have any problems

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Fast, efficient and very courteous staff.

Fast, efficient and very courteous staff.

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It took almost 30 minutes for an oil change because they had another car that was having difficulties, but it was not communicat ...

It took almost 30 minutes for an oil change because they had another car that was having difficulties, but it was not communicated to me. The woman that helped me pushed every single additional service that she could and gave me a full description of each before I could answer yes or no to being interested in one of them.

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Kat was great. She offered to explain things to me. The other manager was also attentive to needs of my vehicle.

Kat was great. She offered to explain things to me. The other manager was also attentive to needs of my vehicle.

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Pulled right in, told them what I was there for (oil change), only waited about 5-7 minutes before they started the service. Ver ...

Pulled right in, told them what I was there for (oil change), only waited about 5-7 minutes before they started the service. Very professional, got it done and got me out of there in under 20 minutes.

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I’m not unsatisfied the prices seemed a little high

I’m not unsatisfied the prices seemed a little high

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Always friendly, but more importantly - they listen to me. This visit, my passenger side headlight was not working. As soon as ...

Always friendly, but more importantly - they listen to me. This visit, my passenger side headlight was not working. As soon as he had me turn my lights on, I told Matt that I knew it was out but that it was a loose wire and I already had plans to fix it. He said "ok" and moved on. I also do not have the techs 'top off' my coolant - I have an old car (1997) and it is not a sealed system, so any little bit extra ends up on my garage floor. This has been noted in my account now and they only check the coolant level in the actual radiator towards the end of my visit, so it has had time to cool enough to open. As an older, petite, blond, woman - having a mechanic who listens is few and far between! I appreciate it a great deal.

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Because there is always room for improvement. They were very professional and very good.

Because there is always room for improvement. They were very professional and very good.

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I have been a customer of Valvoline for over ten years. I usually use another location but I happened to be in the area this tim ...

I have been a customer of Valvoline for over ten years. I usually use another location but I happened to be in the area this time. Staff was professional and courteous like always. I just think the price of synthetic oil is just ridiculous! Not Valvoline's fault. It's that way everywhere. It makes me want to scream every time! I love the service at Valvoline. I could get a slightly cheaper price other places but the service is not the same. Keep up the good work!

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Just got my air filler changed last month and they still pulled it and asked if I wanted a new one

Just got my air filler changed last month and they still pulled it and asked if I wanted a new one

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Kim was very nice and knowledgeable. The communication on the team was great, that made a quick turn around for the service.

Kim was very nice and knowledgeable. The communication on the team was great, that made a quick turn around for the service.

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Friendliness and all details were explained very well and no high pressure.

Friendliness and all details were explained very well and no high pressure.

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The service technicians' shown us how dirty the air filter was and recommended us to change that, so we did, recommended a fuel ...

The service technicians' shown us how dirty the air filter was and recommended us to change that, so we did, recommended a fuel additive and or a complete fuel system flush. We decided just to use the fuel additive at this time. They recommended a transmission oil change, but we already had that done. Then they showed us how old the antifreeze was and that the antifreeze tester was below normal. We decided to do that and they flushed it out. Overall we were very satisfied with the knowledge and expertise of the service technicians that worked on the 2010 Ford Fusion SEL.

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Everything was fine.

Everything was fine.

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Better shop time then normal this run. I wouldn't say that I don't understand why the offer other services. Maybe I'm dispositio ...

Better shop time then normal this run. I wouldn't say that I don't understand why the offer other services. Maybe I'm dispositioned by the fact that I can do most of the services myself. I use Valvoline for a convenience factor. to be honest I could get it done a couple bucks cheaper either doing it myself or using other shops. I wouldn't even use Valvoline if it wasn't for the 5- $10 coupons. I would recommend to start some type of a rewards program. Pay for 10 oilchanges get one free. accumulate points that you can use towards other services.really maximize your product and give us a reason to continue to come back. There are lots of competitors out there.

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It was easy to get in and the service was quick.

It was easy to get in and the service was quick.

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Always great service. No high pressure sales ever! Always get in and out quickly. We really like Valvoline and have been using t ...

Always great service. No high pressure sales ever! Always get in and out quickly. We really like Valvoline and have been using the company to service our vehicles for quite a while now

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Kimberly was amazing. Fast and efficient. Got us in and out and made it easy.

Kimberly was amazing. Fast and efficient. Got us in and out and made it easy.

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Kimberly is superb!!!!!! She is so courteous and extremely knowledgeable. Jeremy, Jarad and William were all awesome. I sinc ...

Kimberly is superb!!!!!! She is so courteous and extremely knowledgeable. Jeremy, Jarad and William were all awesome. I sincerely hope that these employees are made aware of their tremendous working capabilities. Take good care of your employees and they will stay.

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I have been a customer with this same Valvoline for many years. Never an issue.

I have been a customer with this same Valvoline for many years. Never an issue.

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Fast and great customer service. You have to pay a little more but I’m ok with paying more for customer service and I can stay i ...

Fast and great customer service. You have to pay a little more but I’m ok with paying more for customer service and I can stay in my car!

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The price is excessive. With a coupon, my cost was $99.00 for only an oil change.

The price is excessive. With a coupon, my cost was $99.00 for only an oil change.

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I think the prices for oil change are very high compared to other places I’ve used

I think the prices for oil change are very high compared to other places I’ve used

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it's hard to critisize perfection

it's hard to critisize perfection

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in and out in 15 min or less

in and out in 15 min or less

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Friendly ... fast...great value... very professional

Friendly ... fast...great value... very professional

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it was crowded, with the 3 bays filled plus 2 cars in line for each bay. That couldn't be helped, so it was fine. Once inside th ...

it was crowded, with the 3 bays filled plus 2 cars in line for each bay. That couldn't be helped, so it was fine. Once inside the bay, the team was great - efficient and quick.

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excellent service

excellent service

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The price has continued to rise with every visit. I am always pressured to add on additional services. And the wait is always dr ...

The price has continued to rise with every visit. I am always pressured to add on additional services. And the wait is always dreadfully long.

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Jarad gave me friendly and informative service. he was quick and efficient, he is definitely my favorite team member.

Jarad gave me friendly and informative service. he was quick and efficient, he is definitely my favorite team member.

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Staff was friendly. Did their job. Great communication

Staff was friendly. Did their job. Great communication

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I was told that the durablend was no longer available and the closest thing to it was full synthetic for $106! That is utterly ...

I was told that the durablend was no longer available and the closest thing to it was full synthetic for $106! That is utterly ridiculous and to not even have a choice. Other places in our area offer full synthetic for half that price! I won't be back

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Employees are trained properly

Employees are trained properly

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I have be going here for several years. Always great service!!

I have be going here for several years. Always great service!!

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Everything was done well in a timely basis.

Everything was done well in a timely basis.

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fast efficient service

fast efficient service

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Kimberly, Jeremy, & Aaron were very friendly

Kimberly, Jeremy, & Aaron were very friendly

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Friendly, fast, convenient

Friendly, fast, convenient

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I was very impressed with the professional way the service attendants treated me. The way they double checked their work made m ...

I was very impressed with the professional way the service attendants treated me. The way they double checked their work made me feel very confident in the work they did.

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The price is just way to high and I will not be back!

The price is just way to high and I will not be back!

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Fast, friendly service at a reasonable price (with coupon).

Fast, friendly service at a reasonable price (with coupon).

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Great people!

Great people!

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I have two vehicles currently serviced by Valvoline Instant Oil Change and will continue to use the service due to the dependabi ...

I have two vehicles currently serviced by Valvoline Instant Oil Change and will continue to use the service due to the dependability and reliability of the staff.

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The young lady servicing my car was professional and friendly. A bit less high pressure than the men tend to be. One of the male ...

The young lady servicing my car was professional and friendly. A bit less high pressure than the men tend to be. One of the male techs , Matt, seemed a bit dazed and confused about what he was doing. He was a bit scary

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THE CSR ARDRIELLE WAS WONDERFUL I LVE IN GRANITE CITY AN I WILL DRIVE BACK OUT HERE TO GET MY OIL DONE WITH HER SHE NEED TO REAL ...

THE CSR ARDRIELLE WAS WONDERFUL I LVE IN GRANITE CITY AN I WILL DRIVE BACK OUT HERE TO GET MY OIL DONE WITH HER SHE NEED TO REALLY BE CONSIDERED AS ONE OF THE Management team 10 STAR

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I've been a Valvoline customure for years for both of my cars. the service is always excellent-very professional, friendly, goo ...

I've been a Valvoline customure for years for both of my cars. the service is always excellent-very professional, friendly, good at what they do, excellant products, competive prices..

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Friendly staff and they worked as a great team

Friendly staff and they worked as a great team

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Always have a great experience at this location. All the workers are personable and have great conversation. They are very clear ...

Always have a great experience at this location. All the workers are personable and have great conversation. They are very clear as to what services I'm receiving and very efficient. I recommend the collinsville valvoline to everyone!

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Professional, friendly, and fast service

Professional, friendly, and fast service

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Treated me with kindness and were good at their jobs

Treated me with kindness and were good at their jobs

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I was told my wipers needed replaced due to being split and cracked, and I had replaced them myself literally last week.

I was told my wipers needed replaced due to being split and cracked, and I had replaced them myself literally last week.

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Very friendly staff

Very friendly staff

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Great service personnel, friendly, thorough

Great service personnel, friendly, thorough

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I had a great time with everyone there! Kimberly, Wayne, and Jarad were ready to help me the moment I pulled up. There was no wa ...

I had a great time with everyone there! Kimberly, Wayne, and Jarad were ready to help me the moment I pulled up. There was no wait and they had me in and out before I knew it.

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I pulled into the service bay and was not greeted for another 20 minutes. No services were started either.

I pulled into the service bay and was not greeted for another 20 minutes. No services were started either.

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Good quick efficient service

Good quick efficient service

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The team was awesome an worked very well together!!!

The team was awesome an worked very well together!!!

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Fast service, friendliness of staff

Fast service, friendliness of staff

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The service was great and the people were very knowledgeable about what they were explaining

The service was great and the people were very knowledgeable about what they were explaining

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Treatment and time

Treatment and time

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Very friendly, quick, efficient

Very friendly, quick, efficient

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My exit was delayed because the customer in front of me had a credit card issue and I couldn’t pull out.

My exit was delayed because the customer in front of me had a credit card issue and I couldn’t pull out.

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I was told they were under staffed

I was told they were under staffed

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There were 2 cars being serviced when I pulled into the empty 3rd bay and then sat there for 20-25 min before service began. I’ ...

There were 2 cars being serviced when I pulled into the empty 3rd bay and then sat there for 20-25 min before service began. I’m not sure if it was a staffing issue, but there appeared to be the same amount of workers as I’ve seen in the past.

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The staff was very quick and helpful.

The staff was very quick and helpful.

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Everything went as planned. Prices are getting a bit excessive in my opinion.

Everything went as planned. Prices are getting a bit excessive in my opinion.

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Friendly staff and quick service

Friendly staff and quick service

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Fast service. Knowledgable and courteous staff.

Fast service. Knowledgable and courteous staff.

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Just watching them all working as a team to get job done. Assistant Manager was out there working with them.

Just watching them all working as a team to get job done. Assistant Manager was out there working with them.

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I appreciate the vocal "military" teamwork this team always uses to insure the job is done and done right.

I appreciate the vocal "military" teamwork this team always uses to insure the job is done and done right.

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Kimberly was extremely helpful and nice. Staff was very busy so it wasn’t too bad of a wait knowing they were working hard.

Kimberly was extremely helpful and nice. Staff was very busy so it wasn’t too bad of a wait knowing they were working hard.

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I use synthetic oil in my vehicle, and I was shocked when it came out to $69 and then they mentioned that it was good for 3,000 ...

I use synthetic oil in my vehicle, and I was shocked when it came out to $69 and then they mentioned that it was good for 3,000 miles or 3 months, whichever came first. Synthetic oil lasts longer than that. The tech then mentioned that I needed a new air filter, which I knew, and was planning that day to purchase one, and replace it myself. When I told the tech this, he rolled his eyes, and just said sure. Repeated attempts to get me to buy new wiper blades, a serpentine belt, which I do not need any of these items at the moment. One, I had just purchased new wiper blades a week prior, and I replaced my belt two months prior to this. I understand that they are trying to make money, for their bonuses, but don't lie to customers in order to hit that bonus.

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The 2 men went out of their way to help me! Very helpful!! Very friendly! Very positive! Best Valvoline I have ever been to! Han ...

The 2 men went out of their way to help me! Very helpful!! Very friendly! Very positive! Best Valvoline I have ever been to! Hands down! THE BEST!! HIGHLY RECOMMEND!!

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People courtious and friendly.

People courtious and friendly.

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I changed from the Glen Carbon to Collinsville location. The employees at Collinsville were very nice and helpful. You could t ...

I changed from the Glen Carbon to Collinsville location. The employees at Collinsville were very nice and helpful. You could tell they took great pride in their work!!!

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NICE AND FAST. A LITTLE PRICEY

NICE AND FAST. A LITTLE PRICEY

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Because I needed something simple and they made life easy.

Because I needed something simple and they made life easy.

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I have a vehicle that requires synthetic oil and the serviceman explained the difference and reason for the requirement very wel ...

I have a vehicle that requires synthetic oil and the serviceman explained the difference and reason for the requirement very well!

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Customer service was amazing.

Customer service was amazing.

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Pulled up cam out to talk to me. I was only out there far a few minutes. Pulled in and was taken care of fast

Pulled up cam out to talk to me. I was only out there far a few minutes. Pulled in and was taken care of fast

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The staff was friendly and explained everything that was done to my car to me and a fast time.

The staff was friendly and explained everything that was done to my car to me and a fast time.

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Excellent service

Excellent service

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The staff was friendly, efficient and knowledgeable. The manager on duty was very professional and made the visit comfortable an ...

The staff was friendly, efficient and knowledgeable. The manager on duty was very professional and made the visit comfortable and easy. I will definitely keep returning to this store.

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It's just a little on the expensive end. Many places offer $20 oil changes. $80+ is a little much.

It's just a little on the expensive end. Many places offer $20 oil changes. $80+ is a little much.

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Very couteous staff and quick complete service. BRAVO

Very couteous staff and quick complete service. BRAVO

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Everyone was very polite. The gentleman I spoke to was polite, and answered all my questions. The job was done so fast too! I wi ...

Everyone was very polite. The gentleman I spoke to was polite, and answered all my questions. The job was done so fast too! I will bee a returning customer.

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prompt service

prompt service

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Kimberly was fantastic! She, Jarad, and Kyle serviced our truck and we were highly impressed with them. I loved the way they i ...

Kimberly was fantastic! She, Jarad, and Kyle serviced our truck and we were highly impressed with them. I loved the way they interacted while working!

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We normally pay between $20-$30. It was about $40 with a veterans discount. This was a conventional oil change.

We normally pay between $20-$30. It was about $40 with a veterans discount. This was a conventional oil change.

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The Manager lady was very friendly and communicated well without pressuring me for add-ons.

The Manager lady was very friendly and communicated well without pressuring me for add-ons.

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Kind and friendly staff.

Kind and friendly staff.

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I never give any person/company a highly satisfied, but was very satisfied with the service and the respect of the staff.

I never give any person/company a highly satisfied, but was very satisfied with the service and the respect of the staff.

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Every person I interacted with was super friendly, helpful, & knowledgeable. I dropped a $20 on the ground and he let me know -- ...

Every person I interacted with was super friendly, helpful, & knowledgeable. I dropped a $20 on the ground and he let me know -- good sign of integrity. This was the fastest and easiest oil change I've ever had, but that wasn't even the standout part of my visit. Please let the workers know that their attitude and work ethic doesn't go unnoticed.

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Don't really think they accurately check tire pressure. Just go thru the motions

Don't really think they accurately check tire pressure. Just go thru the motions

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The staff was so friendly. They seemed knowledgeable and tried to explain the services and parts that I needed and why I needed ...

The staff was so friendly. They seemed knowledgeable and tried to explain the services and parts that I needed and why I needed them. I told my daughter right after we left that it had been the best experience I've ever had at a Valvoline. I will definitely be back to this location!

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I had to wait more than 35 minutes outside before my car was able to pull in to be serviced.

I had to wait more than 35 minutes outside before my car was able to pull in to be serviced.

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Not a single price was communicated until it was time to pay. I was asked multiple times to replace wiper blades after declining ...

Not a single price was communicated until it was time to pay. I was asked multiple times to replace wiper blades after declining. I was asked to change air filter, which I did because it did need it, however I was never told a price on anything until it was time to make my payment. Which my oil change at your location is much more expensive than anywhere else I have gone.

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Overall. Fast. Very professional and very courteous!

Overall. Fast. Very professional and very courteous!

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The entire staff was polite and knowledgeable. The help was beyond expectation. This is why I gave so many highly satisfied!!!! ...

The entire staff was polite and knowledgeable. The help was beyond expectation. This is why I gave so many highly satisfied!!!!👍🏾✌🏾😎

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Very prompt, efficient and knowledgable.

Very prompt, efficient and knowledgable.

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I needed an oil change and they got me in as soon as possible. Seems they did a pretty good inspection and I appreciate that. I ...

I needed an oil change and they got me in as soon as possible. Seems they did a pretty good inspection and I appreciate that. I thought the price was a little high but I had a coupon that helped with that.

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The technician who was changing to oil filter did not know where it was. It took 30 minuets for n oil change.

The technician who was changing to oil filter did not know where it was. It took 30 minuets for n oil change.

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Good price and services

Good price and services

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The employees acknowledge you immediately

The employees acknowledge you immediately

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The guys always tell me exactly what’s going on and what they are doing. They check everything in amazing time.

The guys always tell me exactly what’s going on and what they are doing. They check everything in amazing time.

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Assistant Manager (Billy?) was very engaging and knowledgeable. Everyone was very professional. I normally do my own maintenance ...

Assistant Manager (Billy?) was very engaging and knowledgeable. Everyone was very professional. I normally do my own maintenance but I would have no qualms leaving my vehicles in the guys' capable hands.

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I go to the Collinsville, IL location. Always first rate.

I go to the Collinsville, IL location. Always first rate.

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The service was great! The staff was very friendly. The price is very high, which will have me shop around next time.

The service was great! The staff was very friendly. The price is very high, which will have me shop around next time.

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They detected a problem with a 3 month old battery which I was able to get replaced at no charge. The battery came from O’Peilly ...

They detected a problem with a 3 month old battery which I was able to get replaced at no charge. The battery came from O’Peillys

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I think they were very good but not any different from any other oil change place

I think they were very good but not any different from any other oil change place

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Billy was very helpful and got the job done quick.

Billy was very helpful and got the job done quick.

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Very professional and courteous. Answered any questions I had

Very professional and courteous. Answered any questions I had

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A full synthetic oil change at dealer is $75. Valvoline charges were $126. Next time i will just go back to dealership. I might ...

A full synthetic oil change at dealer is $75. Valvoline charges were $126. Next time i will just go back to dealership. I might have a slightly longer wait but will save $50

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The key person (I am sorry I don’t remember his name) when I pulled in was very courteous, friendly and fast. He explained each ...

The key person (I am sorry I don’t remember his name) when I pulled in was very courteous, friendly and fast. He explained each step and didn’t pressure me at all.

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I could not believe how fast and professional your service group was. First time using this service and will use them next time ...

I could not believe how fast and professional your service group was. First time using this service and will use them next time I need car care.

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Excellent customer service

Excellent customer service

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Repeated attempts at selling filters and premium oils. I pulled up expecting to spend $30-40 and left spending almost $100 due t ...

Repeated attempts at selling filters and premium oils. I pulled up expecting to spend $30-40 and left spending almost $100 due to them talking me into a lot and telling personal experience. I said many times I would be back in a week next pay day. And my car really wasn’t in that bad of shape.

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The team took care of me in about 20 minutes and I didn't have to get out of the car. They were highly professional and actually ...

The team took care of me in about 20 minutes and I didn't have to get out of the car. They were highly professional and actually appeared to be excited to be doing a job well—which you don't necessary get at Jiffy Lube. I would recommend that the Valvoline team wash windows and vacuum out the car in the future, if that is an option.

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This was my first experience with Valvoline and while the customer service was good, I felt taken advantage of when it came to p ...

This was my first experience with Valvoline and while the customer service was good, I felt taken advantage of when it came to pricing. It was not clearly explained what the cost would be until I received my bill. I thought my jaw was going to hit the floor when they told me how much my oil change was coming out too. $90+ for an oil change was too expensive, especially when you.consider it was an oil change. Not very likely to return or even recommend this business due to over pricing.

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I got in and out quick.

I got in and out quick.

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Love the collinsville location all the guys and gals are awesome

Love the collinsville location all the guys and gals are awesome

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The person helped me use the best coupon. I normally take my truck to the dealer as the price of oil change is the best - $40 c ...

The person helped me use the best coupon. I normally take my truck to the dealer as the price of oil change is the best - $40 cheaper. I failed to make an appointment in advance so I needed the oil change. They were good as expected at this location.

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Staff is always courteous and professional. They take the time to explain what they are doing.

Staff is always courteous and professional. They take the time to explain what they are doing.

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Extremely nice staff. Overall all good quality service. They explained everything very clearly.

Extremely nice staff. Overall all good quality service. They explained everything very clearly.

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Kimberly greeted me with a smile and made a point to explain to me why she recommended certain products. Andrew and Jake handled ...

Kimberly greeted me with a smile and made a point to explain to me why she recommended certain products. Andrew and Jake handled my vehicle with care and speed. Pablo was also great with customer service. Over all great experience.

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Nice and very knowledgeable salesman.

Nice and very knowledgeable salesman.

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Fast service

Fast service

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Staff was friendly and knowledgeable. Despite being busy everyone stayed calm and worked together to get everyone serviced and o ...

Staff was friendly and knowledgeable. Despite being busy everyone stayed calm and worked together to get everyone serviced and out.

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The staff, all of them were both professional and very friendly. Not the fake friendly ‘we have to say this’ kind, but genuinel ...

The staff, all of them were both professional and very friendly. Not the fake friendly ‘we have to say this’ kind, but genuinely friendly, happy people doing a great job. Communications was second to none, and I work for a communications company, and we could learn from your staff.

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I was able to get right in, and was waited on quickly. The staff was friendly and courteous.

I was able to get right in, and was waited on quickly. The staff was friendly and courteous.

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Service was thorough and completed in a timely and friendly manner. I really appreciated the coupon sent to us, as we are senior ...

Service was thorough and completed in a timely and friendly manner. I really appreciated the coupon sent to us, as we are seniors and every discount we get means a lot to us! Thank you!!!

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Kimberly was amazing and she is so friendly!! Great job. Everyone is so friendly and energetic. Will only come to this location ...

Kimberly was amazing and she is so friendly!! Great job. Everyone is so friendly and energetic. Will only come to this location in the future

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Everyone was very friendly and accommodating. They explained everything as they were doing it. For the additional services offer ...

Everyone was very friendly and accommodating. They explained everything as they were doing it. For the additional services offered, they explained why it was needed, and how it could effect my car if not done

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I don't need to know the names of all the people working at the location. Just do the work and get me on my way.

I don't need to know the names of all the people working at the location. Just do the work and get me on my way.

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I can not remember her name at the moment, but the woman who was working was awesome!! And very kind!! I had a great experience ...

I can not remember her name at the moment, but the woman who was working was awesome!! And very kind!! I had a great experience there!

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the staff was very nice and friendly. i had an oil leak from going somewhere else that didn't do it right and they still went ou ...

the staff was very nice and friendly. i had an oil leak from going somewhere else that didn't do it right and they still went out of their way to fix it. i will be going there every time now for my oil changes because they know what they are doing.

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Polite, informative, and quick

Polite, informative, and quick

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Very knowledgeable CS rep. Great personality, no pressure guy!

Very knowledgeable CS rep. Great personality, no pressure guy!

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Price for just an oil / filter change is high...

Price for just an oil / filter change is high...

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Kim was helpful and easy to work with, we will be back because of her recommendation

Kim was helpful and easy to work with, we will be back because of her recommendation

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Serpentine belt install was a pain. They handled it well.

Serpentine belt install was a pain. They handled it well.

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Had issue with my car hood latch. Everyone was so nice and helped until it was done. Great conversation with workers other t ...

Had issue with my car hood latch. Everyone was so nice and helped until it was done. Great conversation with workers other than oil change. Didn’t feel like a job. They were all nice, friendly, and made me feel comfortable.

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The customer service and friendliness of the staff was beyond phenomenal! It didnt seem forced which created an atmosphere worth ...

The customer service and friendliness of the staff was beyond phenomenal! It didnt seem forced which created an atmosphere worth bragging about!

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Great staff happy to see a woman working there

Great staff happy to see a woman working there

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I had fantastic service and they were very efficient.

I had fantastic service and they were very efficient.

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Was waited on when I pulled up. Asked me what I needed . Fast and friendly service

Was waited on when I pulled up. Asked me what I needed . Fast and friendly service

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Friendly, quick & easy & had a coupon!!

Friendly, quick & easy & had a coupon!!

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They were so friendly and made the experience pleasant. They interacted with my kids who loved watching them work on the inside ...

They were so friendly and made the experience pleasant. They interacted with my kids who loved watching them work on the inside of my car and liked watching the monitor screens! Teamwork was highly evident and everyone was so so very kind!

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Needed oil change....done...good guys

Needed oil change....done...good guys

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Well there's always room for improvement, but I am satisfied with the service and explanation of what they were doing just prior ...

Well there's always room for improvement, but I am satisfied with the service and explanation of what they were doing just prior to them servicing my vehicle. I will return for service with my other vehicle(s). Keep up the good job.

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Didn’t try to pressure me

Didn’t try to pressure me

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Kind and experienced staff.

Kind and experienced staff.

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Incredibly friendly and informative staff! I did not feel pressured with extra charges and quick service!

Incredibly friendly and informative staff! I did not feel pressured with extra charges and quick service!

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Everyone was nice and had good services

Everyone was nice and had good services

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Just overall great customer service

Just overall great customer service

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I waited outside 45min before getting pulled into the service bay

I waited outside 45min before getting pulled into the service bay

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THE OIL GOT CHANGED!

THE OIL GOT CHANGED!

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It's the great attitude of the whole staff due to the great leadership of Will. I live in Chicago but make frequent trips to Co ...

It's the great attitude of the whole staff due to the great leadership of Will. I live in Chicago but make frequent trips to Collinsville to visit friends and family. Whenever possible I try to time my visits around the time I need an oil change just so I can receive the superior service of the Collinsville Valvoline.

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Will and his staff are courteous and customer-oriented.

Will and his staff are courteous and customer-oriented.

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Chris, the manager, runs an efficient operation. His crew is well trained and communicate on a professional level.

Chris, the manager, runs an efficient operation. His crew is well trained and communicate on a professional level.

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very nice crew working at that location

very nice crew working at that location

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Quick and friendly service!

Quick and friendly service!

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The service is great n fast. N the guys there are very sweet all the time. N it's three minutes from my house.

The service is great n fast. N the guys there are very sweet all the time. N it's three minutes from my house.

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It seems as though the wait time and service time gets longer each time I visit.

It seems as though the wait time and service time gets longer each time I visit.

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Staff was attentive, fast, and knowledgeable

Staff was attentive, fast, and knowledgeable

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The employees there are great and friendly,

The employees there are great and friendly,

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The manager of store 050026-VANDALIA was very courteous. I drive a fleet vehicle. He called and took care of the issues and then ...

The manager of store 050026-VANDALIA was very courteous. I drive a fleet vehicle. He called and took care of the issues and then apologized for my wait. Will Charters did a great job!

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Polite, fast service.

Polite, fast service.

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Not a strong oversell. - quick and professional - help with my coupon -

Not a strong oversell. - quick and professional - help with my coupon -

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I really like the employee named Pablo. He was very friendly and efficient, and answered all my questions. Excellent Tech.

I really like the employee named Pablo. He was very friendly and efficient, and answered all my questions. Excellent Tech.

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Seems like the last couple of visits there seem to be a good number of people working but it seems like more than what is needed ...

Seems like the last couple of visits there seem to be a good number of people working but it seems like more than what is needed on each vehicle and wait time once in the bay seems to have gotten longer. I believe it was about 15 min this time. They were having computer issues but still didn’t seem to be efficient doing things while that got re booted.

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Everyone was very nice. The only problem is Valvoline is just getting to pricey for me.

Everyone was very nice. The only problem is Valvoline is just getting to pricey for me.

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Very nice and courteous staff.

Very nice and courteous staff.

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Pablo the sales person/technician was great! he had good rapport and sales skills,. Promote that person!

Pablo the sales person/technician was great! he had good rapport and sales skills,. Promote that person!

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The Service was great and efficient, The Manager Will, was very friendly and his staff, Pablo who worked on my vehicle, was quic ...

The Service was great and efficient, The Manager Will, was very friendly and his staff, Pablo who worked on my vehicle, was quick getting me in and out. Very Satisfied with the Service

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Waited 30minutes before servic began used a 11.00 dollar coupon and still paid 80.00 just about Honda’s price

Waited 30minutes before servic began used a 11.00 dollar coupon and still paid 80.00 just about Honda’s price

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The amount of work performed in a small amount of time I thought was great. I thought management and technicians were highly tr ...

The amount of work performed in a small amount of time I thought was great. I thought management and technicians were highly trained and professional.

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They did a fine job. Highly satisfied is a high bar. The didn't knock my socks off.

They did a fine job. Highly satisfied is a high bar. The didn't knock my socks off.

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The employees were joking and laughing loudly to each other about non work related tasks. Their appeared to be some employees lo ...

The employees were joking and laughing loudly to each other about non work related tasks. Their appeared to be some employees loitering around the area talking with those who were working. One employee made a remark about why they should have to do my tire rotation.

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After leaving my battery light and “service battery charging system” illuminated. I went back and was told they had not touched ...

After leaving my battery light and “service battery charging system” illuminated. I went back and was told they had not touched my battery and had no idea why it said that. We then took it to the dealer -leaving us without a vehicle for 24 hours and the inconvenience of having to take it to the dealer. The dealer discovered that the alternator had been disconnected. It had to have happened during my visit to valvoline.

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Billy, the assistant manager, was so nice and chatty. He didn’t pressure me into buying anything additional and was very friendl ...

Billy, the assistant manager, was so nice and chatty. He didn’t pressure me into buying anything additional and was very friendly. He even gave my dog a treat. I felt very comfortable and was very satisfied with my experience.

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What’s the reason? It’s your pricing. It seems to be going up when others are staying the same. Firestone offers a full synthet ...

What’s the reason? It’s your pricing. It seems to be going up when others are staying the same. Firestone offers a full synthetic oil change for 30 dollars less all day. And tire rotations use to be 20 dollars. Now they’re 25. I’m done. I should never have to pay 111.50 for an oil change and rotation, ever! And that’s with a coupon discount!! Unreal!! I won’t be back.

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I was not dissatisfied, but it was an oil change. I'm not getting overly excited about an oil change. The store was run and st ...

I was not dissatisfied, but it was an oil change. I'm not getting overly excited about an oil change. The store was run and staffed by professionals and I trust that a good job was done. I would recommend this location and your products. I would not however, say I was Highly satisfied.

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price was not quoted and I think 42.99 is too high for a conventional oil change

price was not quoted and I think 42.99 is too high for a conventional oil change

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Great service and friendly staff

Great service and friendly staff

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Your employee fitz at the Collinsville location made my visit one I won’t forget. Thanks Valvoline

Your employee fitz at the Collinsville location made my visit one I won’t forget. Thanks Valvoline

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Got what I needed,quickly

Got what I needed,quickly

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The staff was very friendly and had a good attitude

The staff was very friendly and had a good attitude

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I did appreciate the thoroughness, but not sure my car needed the changes they suggested. They said these things were not on th ...

I did appreciate the thoroughness, but not sure my car needed the changes they suggested. They said these things were not on the carfx. Problem is I wasn't offered to see the Car Fax

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They were professional about everything and quick about it

They were professional about everything and quick about it

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Experienced staff friendly and professional.

Experienced staff friendly and professional.

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Last time I had a bad experience. This time they more than made up for it.

Last time I had a bad experience. This time they more than made up for it.

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Staff was courteous and professional, finished the job promptly. Only reason I'm unlikely to recommend is because I live out of ...

Staff was courteous and professional, finished the job promptly. Only reason I'm unlikely to recommend is because I live out of the area.

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I wanted an oil change and nothing more. The Gentlemen was very pushy with upselling services. The cabin air filter and the en ...

I wanted an oil change and nothing more. The Gentlemen was very pushy with upselling services. The cabin air filter and the engine air filter were both dirty, but I did not need them changed at Valvoline. I explained to the gentlemen that I am the service manager for a Chrysler dealership and his response was "This Isn't A Chrysler." I felt the comment was rude/snarky.

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Was able to get what i needed done conveniently..

Was able to get what i needed done conveniently..

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Great staff

Great staff

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I'm always incredibly satisfied with the strong customer service at this location. Collinsville VIOC is by far the best I've bee ...

I'm always incredibly satisfied with the strong customer service at this location. Collinsville VIOC is by far the best I've been to when it comes to friendly and prompt service. Will and Pablo are outstanding employees. They make routine car service a joy.

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Courteous

Courteous

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I was satisfied because I had been listening to a good song and it put me in a good mood.

I was satisfied because I had been listening to a good song and it put me in a good mood.

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Seemed to take longer than normal but the bays were full when I pulled up so it wasn’t a big shock. The other 2 bays seemed to h ...

Seemed to take longer than normal but the bays were full when I pulled up so it wasn’t a big shock. The other 2 bays seemed to have more involved stuff going on so that may have taken more man power than normal. The first guy that came up to the car when I was in indicated he wasn’t qualified to answer a question whether or not a local competitors coupon could be matched. Went to ask someone and came back to say they could t match but could offer a discount which was only $3 more. Maybe he was new. Assistant manager came over shortly and handled the process. A good group and some familiar faces so all in all it was fine.

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Customer Service

Customer Service

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Prices have gone up too much.

Prices have gone up too much.

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Great customer service. Everybody is super friendly.

Great customer service. Everybody is super friendly.

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Instead of focusing on one car the people taking care of me kept moving around to all three cars in the service area. It felt di ...

Instead of focusing on one car the people taking care of me kept moving around to all three cars in the service area. It felt disorganized.

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Staff was attentive, professional and courteous.

Staff was attentive, professional and courteous.

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Overall everything went well, just took about 45 minutes when I pulled into the garage. They were teaching a new guy but the sto ...

Overall everything went well, just took about 45 minutes when I pulled into the garage. They were teaching a new guy but the store manager was super nice and helpful.

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This was one of the best shop I’ve been to normally I would have to wait for someone to come out and greet me but here they were ...

This was one of the best shop I’ve been to normally I would have to wait for someone to come out and greet me but here they were just waving me in anxious to get started I could tell the communication between all of them is efficient and effective I felt like they cared about me

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Service was good overall

Service was good overall

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Staff does a excellent job

Staff does a excellent job

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Place was busy. Many vehicles were being waited upon. Had to wait 10 minutes or so once in the garage, Seemed to be a problem wi ...

Place was busy. Many vehicles were being waited upon. Had to wait 10 minutes or so once in the garage, Seemed to be a problem with one of the vehicles they were working on, Not Sure?? Not by any means upset with that though. Just answered the questions as they were asked. All thing were prompt. Once they were working on my car. Even fixed a head lamp. They did a good job.

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Courteous staff, answers all questions.

Courteous staff, answers all questions.

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very friendly service, very through, and told us exactly what they were doing

very friendly service, very through, and told us exactly what they were doing

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Fast extremely polite and professional.

Fast extremely polite and professional.

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Very hard to hear employees, wouldn’t speak up

Very hard to hear employees, wouldn’t speak up

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Great workers who inform you

Great workers who inform you

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I liked the order of the workers all working together to get the job done

I liked the order of the workers all working together to get the job done

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They were very professional. I was in and out in no time at all. Asked about my windshield washer pump, it wasn't working so I w ...

They were very professional. I was in and out in no time at all. Asked about my windshield washer pump, it wasn't working so I will replace that. Overall I am always satisfied with a service like it at Valvoline.

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Customer oriented people

Customer oriented people

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They started work on my car immediately and worked like team kept me informed of every step of the process

They started work on my car immediately and worked like team kept me informed of every step of the process

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Staff was very friendly and energetic. They looked like they were all having fun.

Staff was very friendly and energetic. They looked like they were all having fun.

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Didn't have to wait outside and the service went fairly quickly

Didn't have to wait outside and the service went fairly quickly

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I trust my history with Valvoline.

I trust my history with Valvoline.

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Very professional service

Very professional service

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very nice professional friendly staff .was in and out in no time.

very nice professional friendly staff .was in and out in no time.

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Thanks.

Thanks.

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Good customer service. Friendly staff.

Good customer service. Friendly staff.

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Great service explanation on questions I had

Great service explanation on questions I had

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no specific reason

no specific reason

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It was super fast

It was super fast

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Excellent customer service. The person that waited on me was very kind and knowledgeable.

Excellent customer service. The person that waited on me was very kind and knowledgeable.

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The employees were great

The employees were great

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Staff tried to pressure me into getting my transmission fluid changed because my car had hit 60,000 miles stating it needed it a ...

Staff tried to pressure me into getting my transmission fluid changed because my car had hit 60,000 miles stating it needed it and I would have to get it done for another 6 years. Little did they know I already got that done at the dealership. Lost my trust. I will never get anything done besides and oil change or filter change.

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I always leave room for improvement

I always leave room for improvement

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All of the workers were knowledgeable and friendly. You could tell they were genuinely enjoying themselves while doing great wor ...

All of the workers were knowledgeable and friendly. You could tell they were genuinely enjoying themselves while doing great work.

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Was to cold to be waiting in your car should of been able to wait in waiting area

Was to cold to be waiting in your car should of been able to wait in waiting area

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Satisfied is good. The service was fine. The employees were very warm and kind.

Satisfied is good. The service was fine. The employees were very warm and kind.

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Everyone was so helpful and when asking me to purchase a new filter, no pressure. Although I did purchase one.

Everyone was so helpful and when asking me to purchase a new filter, no pressure. Although I did purchase one.

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Went in with a problem with a small leak in the power steering hose. Will explained the situation top off my power steering and ...

Went in with a problem with a small leak in the power steering hose. Will explained the situation top off my power steering and said if I had any more problem to come back.

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Very efficient

Very efficient

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Exceptional service, Billy was very helpful and polite and the manager was very thorough and a wonderful experience getting oil ...

Exceptional service, Billy was very helpful and polite and the manager was very thorough and a wonderful experience getting oil change. I will definitely be back

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Have always been satisfied, staff very friendly

Have always been satisfied, staff very friendly

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Billy was a great guy, he was cordial and professional. I never caught the managers name. He was training a young woman, I was ...

Billy was a great guy, he was cordial and professional. I never caught the managers name. He was training a young woman, I was impressed with his patience and ability to teach. Billy explained everything and took payment, the manager and the trainee did the work under the hood. The staff is well mannered, well spoken, supremely knowledgeable, and created a seamless atmosphere for me. I really hope this gets back to them, they absolutely deserve recognition.

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First let me make clear the only I waited outside was one there were others ahead of me it was extremely busy and two it was my ...

First let me make clear the only I waited outside was one there were others ahead of me it was extremely busy and two it was my choice to stay with my car.

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Very knowledgeable and I like to sit in the car while getting my oil changed just so I know what’s going on the whole time

Very knowledgeable and I like to sit in the car while getting my oil changed just so I know what’s going on the whole time

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Technicians were friendly, and one of them (I think his name was Mike) was able to find me decent discounts on some of the extra ...

Technicians were friendly, and one of them (I think his name was Mike) was able to find me decent discounts on some of the extra stuff I needed aside from the oil change I came in for.

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All of the service technicians are friendly knowledgeable and very helpful in communicating what they are doing and what mainte ...

All of the service technicians are friendly knowledgeable and very helpful in communicating what they are doing and what maintenance needs to be done. They were not forcing any issue ,just informing me what needs to be done and what's available for my vehicle. I appreciate that kind of service! They are very professional thanks to Bill and the rest of the crew.

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The staff was friendly and courteous. I was informed of additional services that were recommended for my car and he explained th ...

The staff was friendly and courteous. I was informed of additional services that were recommended for my car and he explained the process very clearly to me and helped me understand what it was for. When stated that I didn’t want those services at the time I wasn’t pressured into getting them just told to come back anytime and they’d be happy to help me. I felt comfortable with them and not like I was being “talked down to.”

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I don't know anything about cars and this staff is always easy to talk to and the most friendly of any valvoline i have evee bee ...

I don't know anything about cars and this staff is always easy to talk to and the most friendly of any valvoline i have evee been to. They are always laughing with eachother and seem to love being there together which makea for a friendly atmosphere to come visit.

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Courteous associates, knowledgeable, and will answer any concerns ,no pressure to buy anything but what you came for.

Courteous associates, knowledgeable, and will answer any concerns ,no pressure to buy anything but what you came for.

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Price was high

Price was high

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They were very knowledgeable about my vehicles engine needs

They were very knowledgeable about my vehicles engine needs

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Billy is excellent every time I go. I appreciate his explanations. Always thorough and informative.

Billy is excellent every time I go. I appreciate his explanations. Always thorough and informative.

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Service was fine once inside the bay. Wait time outside was 25-30 minutes to get in. I understand that they were busy though and ...

Service was fine once inside the bay. Wait time outside was 25-30 minutes to get in. I understand that they were busy though and once inside it went quicker than I thought.

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Billy at Collinsville was amazing and helpful

Billy at Collinsville was amazing and helpful

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everyone was so nice and friendly, explained everything to me, no pressure, checked out my whole car. Very happy with the exper ...

everyone was so nice and friendly, explained everything to me, no pressure, checked out my whole car. Very happy with the experience

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NO HIGH PRESSURE FOR HAVING FUEL TREATMENT DONE. QUICK, IN AND OUT. FOUND MY RECEIPT FROM IST VISIT WHEN TRUCK WAS NEW 2002 DECE ...

NO HIGH PRESSURE FOR HAVING FUEL TREATMENT DONE. QUICK, IN AND OUT. FOUND MY RECEIPT FROM IST VISIT WHEN TRUCK WAS NEW 2002 DECEMBER. 15 YEARS GOING TO THIS FACILITY.

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Total time after I pulled in to the bay was over 40 minutes. That is to long after you pull into the bay.

Total time after I pulled in to the bay was over 40 minutes. That is to long after you pull into the bay.

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Have come to the shop for years

Have come to the shop for years

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The guy who waited on me was super friendly, did not pressure me to buy anything additional but offered it. Customer Service wa ...

The guy who waited on me was super friendly, did not pressure me to buy anything additional but offered it. Customer Service was great. Price...very expensive! I will no longer go to Valvoline for that reason alone.

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Have went several times. Team highly skilled and professional

Have went several times. Team highly skilled and professional

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Everyone was very nice and I got a fast oil change

Everyone was very nice and I got a fast oil change

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Great service and staff

Great service and staff

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Though I was treated decent, I believe that the team leader treated his team in a disrespectful way. He made comments to them ...

Though I was treated decent, I believe that the team leader treated his team in a disrespectful way. He made comments to them trying to belittle them. He also treated the female coworker as if she was stupid, which I did not feel she deserved.

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The cost! I have been regularly using my dealership for oil changes with the knowledge that dealers are typically higher in pr ...

The cost! I have been regularly using my dealership for oil changes with the knowledge that dealers are typically higher in price than most service places.Not so much with Valvoline! I usually spend around $50 for an oil change and they rotate my tires for free every time at the dealer! My Valvoline bill was over $100 - yes, I did purchase a $21 air filter. So all things being equal, you were about $30 over what I normally pay. Therefore, will probably not be returning.Everything else was stellar at this Valvoline location.

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Quick service, affordable, helpful

Quick service, affordable, helpful

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Well everyone was super helpful! I don't know anything about cars and now I know at least what to do to keep my car maintained. ...

Well everyone was super helpful! I don't know anything about cars and now I know at least what to do to keep my car maintained. Thank you guys!!!(:

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manager Will and the entire team are incredibly. They always explain needed service and are very polite.

manager Will and the entire team are incredibly. They always explain needed service and are very polite.

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The quickness and not pushing extra services (they just printed suggestions). It was a very professional shop.

The quickness and not pushing extra services (they just printed suggestions). It was a very professional shop.

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They didn't pressure me to buy an air filter. will do on next visit. they adjusted the bolts on my air filter. they explained wh ...

They didn't pressure me to buy an air filter. will do on next visit. they adjusted the bolts on my air filter. they explained what they were doing.

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I think the it’s to costly

I think the it’s to costly

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The staff was very friendly and made me feel comfortable to let them work on my vehicle.

The staff was very friendly and made me feel comfortable to let them work on my vehicle.

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They are very friendly and seem qualified for the services they perform.

They are very friendly and seem qualified for the services they perform.

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Arieca was very nice, great to see young women in this profession!

Arieca was very nice, great to see young women in this profession!

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Fast friendly and affordable services. You can’t be that!

Fast friendly and affordable services. You can’t be that!

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the Wait seems to be long, and I have noticed a oil drip, but have not gone back to have them check yet.

the Wait seems to be long, and I have noticed a oil drip, but have not gone back to have them check yet.

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The staff was friendly and efficient, which made the long wait tolerable

The staff was friendly and efficient, which made the long wait tolerable

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They were great with everything don’t mind going there at all great service and people

They were great with everything don’t mind going there at all great service and people

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The price seems high. I

The price seems high. I

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The staff was courteous and knowledgable.

The staff was courteous and knowledgable.

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Quick service, and the fact that a report is tenured to CarFax. My only complaint is that your Carfax report does not list the t ...

Quick service, and the fact that a report is tenured to CarFax. My only complaint is that your Carfax report does not list the type of oil used so it seems that I am not changing with the appropriate frequency since I use Val. Synthetic. which requires every 5000 not 3000 miles.

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Thought price was a little high but did not have time to go elsewhere across town because I needed oil change and was in a hurry ...

Thought price was a little high but did not have time to go elsewhere across town because I needed oil change and was in a hurry.

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Everyone was friendly and completely the oil changed fast

Everyone was friendly and completely the oil changed fast

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Quick, friendly and thorough

Quick, friendly and thorough

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The staff was extremely professional and I could tell they were trained well. They did everything by the book and didn't skip an ...

The staff was extremely professional and I could tell they were trained well. They did everything by the book and didn't skip any steps to the process. Even though it was just an oil change it was done very professionally and detailed.

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Everyone was quick. And efficient

Everyone was quick. And efficient

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They we’re apl so nice! I had my children with me and they chatted with my oldest and cooed with the babies!!! They even made ...

They we’re apl so nice! I had my children with me and they chatted with my oldest and cooed with the babies!!! They even made sure my son got to the bathroom and safely back to the truck.

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Great people

Great people

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The price. I’ve used Valvoline a lot. I assumed the price was competitive. I paid $80 with a coupon. I found the Meineke will do ...

The price. I’ve used Valvoline a lot. I assumed the price was competitive. I paid $80 with a coupon. I found the Meineke will do it for $34-With a coupon. I guess I’ve been overpaying for years. The staff is great! Friendly and helpful.

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They were friendly,fast, and efficient

They were friendly,fast, and efficient

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Long wait time, both outside of bay and inside of bay. Too much jumping around of employees from bay to bay. Could have been mor ...

Long wait time, both outside of bay and inside of bay. Too much jumping around of employees from bay to bay. Could have been more organized to make it more efficient. I was also there before another customer that was let in another bay before me. It was only a few minutes. I was let in about 5 minutes after. I was upset at first but then was let in soon after and was ok with it. Maybe an employee could have came and talked to me and said it would be a short wait for me to get in. They just let the other guy in and didn't say anything to me. They looked at me knowing I was next as they let the other customer in. The other customer even asked employee if I should go in next. He just looked at me and shrugged his shoulders. I'm not very upset with service just took a little too long and could have a little more communication. Also I use 6qt of oil in my vehicle and another quart is more expensive than if I would purchase at any other store. Being that it's valvoline oil you shouldn't have a higher markup than resellers. Just my thoughts.

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Team did a great job

Team did a great job

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Highly satisfied is a high bar. I was satisfied.

Highly satisfied is a high bar. I was satisfied.

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Couldn't find a $19.99 coupon online you use to mail me one all the time here's my new address PO Box 394, Livingston, IL 62058 ...

Couldn't find a $19.99 coupon online you use to mail me one all the time here's my new address PO Box 394, Livingston, IL 62058 Thomas Halfhill

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Friendly staff. Timely service. Offered additional discounts.

Friendly staff. Timely service. Offered additional discounts.

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Knew their stuff.

Knew their stuff.

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Communication, professional, explained everything well

Communication, professional, explained everything well

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The pricing seemed expensive. It cost more than when I went to the dealership for my previous oil change.

The pricing seemed expensive. It cost more than when I went to the dealership for my previous oil change.

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Told me police officers get 15% off, the 62034 location never told me that . The three staff members were friendly, helpful, qui ...

Told me police officers get 15% off, the 62034 location never told me that . The three staff members were friendly, helpful, quick, professional.

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The young lady who waited on me was very nice. She took things under control and did not over sell the additional services. I ...

The young lady who waited on me was very nice. She took things under control and did not over sell the additional services. I was impressed with her.

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The customer service was great. Employees are very friendly and polite.

The customer service was great. Employees are very friendly and polite.

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Quick service and good customer support

Quick service and good customer support

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Billie was very attentive and did not pressure me at all merely explained why my car needed a particular service which I agr ...

Billie was very attentive and did not pressure me at all merely explained why my car needed a particular service which I agreed with.

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The staff was courteous and friendly.

The staff was courteous and friendly.

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The tires were finally rotated the way that I asked them to be.

The tires were finally rotated the way that I asked them to be.

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Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great le ...

Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great leadership....

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Friendly, competent staff

Friendly, competent staff

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Friendly staff and quick service

Friendly staff and quick service

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Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the ol ...

Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the old days. That's what I like.

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The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they ...

The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they gave me. I could go to my dealer and get oil change fluids checked and tires rotated for the same price. It was faster than at dealer but if you take in consideration oil change and tire rotation you are about $21.00 higher.

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The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing

The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing

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Highly satisfied. Entire staff helpful and very friendly

Highly satisfied. Entire staff helpful and very friendly

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Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine ...

Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine, that was nice. :)

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The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz h ...

The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz had excellent communication skills as well as patience (answering my questions and concerns). At other locations I feel pressured and embarrassed if I can't afford any of the recommended services. However, it was explained /suggested and he understood the financial concern. The other team members were Great as well. I will be happy to return to this location for my next service.

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Honest and attentive staff.

Honest and attentive staff.

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Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great ser ...

Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great service was received.

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The staff was very nice and service was quick.

The staff was very nice and service was quick.

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Very expensive compared to the dealer

Very expensive compared to the dealer

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I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinkin ...

I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinking iit was an air filter. I could of put that on myself instead of being charged $40.00

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Always get oil change at valvoline and always happy with the service.

Always get oil change at valvoline and always happy with the service.

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I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the d ...

I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the dirty filter and I did want it changed but never told the price of filter or oil change.I have a very small car (Ford Fiesta) oil change and filter was over 85.00.My previous oil change at another location was in the low 40.00 range.

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Friendly, courteous employees not only to me but to each other as well.

Friendly, courteous employees not only to me but to each other as well.

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Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.

Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.

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I am hard of hearing and the man took his time as well spoke louder for my understanding

I am hard of hearing and the man took his time as well spoke louder for my understanding

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Price too high. Feel they overemphasized dirtiness of air filter and need to change

Price too high. Feel they overemphasized dirtiness of air filter and need to change

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Not available.

Not available.

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The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillio ...

The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillion (bottomside) were very timely in what they had to do also. We really like this location because the employees are just really nice and easy to talk to. Thank you for such a wonderful experience.

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Quick I'm and out

Quick I'm and out

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DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.

DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.

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Clean friendly no pressure fast service

Clean friendly no pressure fast service

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Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was h ...

Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was horrible from the time I arrived to the time I left I was there 1 hr at least and that's way too long it's never taken longer then 25 mins

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They service is quick and not much waiting time

They service is quick and not much waiting time

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Friendly staff, quick service, communicated recommendations without pressure

Friendly staff, quick service, communicated recommendations without pressure

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Great service and super attitudes

Great service and super attitudes

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The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what t ...

The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what they were doing. I will recommend this valvoline to everyone. Wonderful staff

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The staff was great and the service was fast and excellent

The staff was great and the service was fast and excellent

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The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend ...

The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend another service or part replacement it is done precisely without pressure to purchase. I feel okay to ask questions without being made to feel "stupid" about not knowing a particular part or service. Thanks for always being there.

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Very fasdt and courteous employees

Very fasdt and courteous employees

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Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are ...

Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are both ecstatic to see women working in the shop. The crew working that day worked great as a team and were highly knowledgeable and very friendly all of which I greatly appreciate it and will return.

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Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very ...

Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very professional.

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The quality of the product and the service were exceptional.

The quality of the product and the service were exceptional.

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All around great and fast experience

All around great and fast experience

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quick service

quick service

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Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it i ...

Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it is listed on a program I have.I was not given nor offer a sticker for when the oil is due. I now have a rute value missing.

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I was treated very nicely by the staff.

I was treated very nicely by the staff.

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Customer service was phenomenal!

Customer service was phenomenal!

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Good customer service

Good customer service

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The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superio ...

The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superior.

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My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I te ...

My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I tend to run on a tight schedule most of the time.

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All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collins ...

All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collinsville location.

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The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.

The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.

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Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to ...

Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to my dealer for oil changes, but have difficulty getting an appointment with my work schedule. I haven't been to Valvoline in years, but I would be happy to return again. Everyone was friendly and approachable; I could tell they were all hard workers.

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I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that ...

I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that I stay. The team worked like a NASCAR pit crew and changed my oil and the rear diff very quickly. I told them I appreciated then staying a few extra minutes on a Friday for me. Super friendly, super fast, excellent work, best experience ever, and I have have been going there for a long time.

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fast and friendly service at a good price......

fast and friendly service at a good price......

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Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional se ...

Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional services like the employees often due, and because of that, with the services he suggested, I did decide to purchase one. I don't like to feel like I have to buy something, and this employee did NOT make me feel this way. When they offer needed services without pressure, I feel more inclined to purchase one. Great job!

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good service , service timing was good , staff was helpful

good service , service timing was good , staff was helpful

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Great service

Great service

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I'm always satisfied with the service I receive at the Collinsville Illinois VIOC. The staff is friendly, knowledgeable, and qui ...

I'm always satisfied with the service I receive at the Collinsville Illinois VIOC. The staff is friendly, knowledgeable, and quick. Even when they are busy, I never feel neglected as a customer. See you again in 3,000 miles!

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Quick service, knowledgeable staff

Quick service, knowledgeable staff

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Was told I could not use a coupon that another customer gave me that they didn't need. It was for $20 off.

Was told I could not use a coupon that another customer gave me that they didn't need. It was for $20 off.

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Oil change at Valvoline is $60. (Plus $3.50 for 1/2 Qt extrao oil) With coupon somewhat less. I have taken two of my cars this ...

Oil change at Valvoline is $60. (Plus $3.50 for 1/2 Qt extrao oil) With coupon somewhat less. I have taken two of my cars this week to the Chevy dealer who changes the oil (semi-Syn) rotates the tires for $45.00. (Plus $3.00 for extra oil (a quart in one case.)There is also a $10.00 off coupon usually available. Hard to beat price wise. Chevy takes 45 minutes to hour which Valvolene beats.

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All the staff were great. They appeared very confident in their job.

All the staff were great. They appeared very confident in their job.

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Went over work in detail and work needed. Did not pressure sell me. We're very friendly and helpful. Best visit to date.

Went over work in detail and work needed. Did not pressure sell me. We're very friendly and helpful. Best visit to date.

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Good service for the price and close to where I live

Good service for the price and close to where I live

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Just an oil change, not really something to get thrilled about.

Just an oil change, not really something to get thrilled about.

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Friendly service

Friendly service

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Was waited on within a couple minutes because I was early. Then pulled right in they got started on me. Sat in the car during t ...

Was waited on within a couple minutes because I was early. Then pulled right in they got started on me. Sat in the car during the whole thing. The one worker reconized I had a different car he had rememembered me by name and wondered what happen to my other car . He told me I will be happy with this one better . Very helpful.

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The staff was professional and courteous.

The staff was professional and courteous.

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They were quick and for the job done well.

They were quick and for the job done well.

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The technicians were friendly, fast and very professional.

The technicians were friendly, fast and very professional.

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Customer Service was exceptional. All the personnel was friendly and helpful.

Customer Service was exceptional. All the personnel was friendly and helpful.

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My wait for service was very long, over half an hour.

My wait for service was very long, over half an hour.

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I didn't feel pressured to buy upgrades or unnecessarily replace parts on my car.

I didn't feel pressured to buy upgrades or unnecessarily replace parts on my car.

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Quick service

Quick service

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Easy in and out, no hard sell for any other service

Easy in and out, no hard sell for any other service

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we were directed to bay three when we were at bay one and had to wait forever as we waited 2 cars were processed and we were st ...

we were directed to bay three when we were at bay one and had to wait forever as we waited 2 cars were processed and we were still waiting what did we do wrong???

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Staff was very nice and courteous

Staff was very nice and courteous

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I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.

I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.

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Great professional staff.

Great professional staff.

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As usual, I received the service I wanted quickly competently. The staff was professional yet fun.

As usual, I received the service I wanted quickly competently. The staff was professional yet fun.

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The knowledge and friendliness of the two I encountered.

The knowledge and friendliness of the two I encountered.

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The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 500 ...

The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 5000 mile intervals were needed, not 3000.

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They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a h ...

They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a hurry.

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Very professional

Very professional

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Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun ...

Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun at the same time if that makes sense.

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Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. Th ...

Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. This is the only location I will go to from now on.

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Overall wonderful service!

Overall wonderful service!

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The manager communicated clearly and explained what was happening every step of the way.

The manager communicated clearly and explained what was happening every step of the way.

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