Welcome. The Vandalia Valvoline Instant Oil Change is located approximately 1.9 miles north of Ketchup Bottle near the intersection of Belt Line Rd and Vandalia across from Sonic. Kathleen Mintz, Manager
993 reviews
Not the store you're looking for?
1 store near you -or- Change Location
Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
Make | Model | Year |
---|
myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
richard h.
prompt friendly service
prompt friendly service
MORE
Desiree
The lady I worked with seemed to be in charge of the shop. She was very knowledgeable and helpful. She seems trustworthy.
The lady I worked with seemed to be in charge of the shop. She was very knowledgeable and helpful. She seems trustworthy.
MORE
Amoore0812
Friendly staff. Quick once it was my turn.
Friendly staff. Quick once it was my turn.
MORE
Barb C
They were very nice to me
They were very nice to me
MORE
Geo W
Friendly staff. Good customer service.
Friendly staff. Good customer service.
MORE
O. Ortiz
The female manager, I forget her name, was AMAZING!!! The best experience I've ever had with Valvoline !
The female manager, I forget her name, was AMAZING!!! The best experience I've ever had with Valvoline !
MORE
AndreT
Good service
Good service
MORE
cathy
New person had little supervision. Wasn’t sure what oil to but in car
New person had little supervision. Wasn’t sure what oil to but in car
MORE
CBrown
They were friendly and efficient. Very helpful when choosing new wiper blades.
They were friendly and efficient. Very helpful when choosing new wiper blades.
MORE
JMarsh
Friendly knowledgeable staff. Made me aware of potential future service needs without high pressure sales tactics.
Friendly knowledgeable staff. Made me aware of potential future service needs without high pressure sales tactics.
MORE
Christina D
Kat is the manager and she is so knowledgeable about what is best for my car. I used to go to the dealership for my oil changes ...
Kat is the manager and she is so knowledgeable about what is best for my car. I used to go to the dealership for my oil changes before trying Valvoline. Having to schedule an appointment and then waiting for at least 1 hr was just too inconvenient! I love simple and fast my time is worth money. I always get the best service at the Collinsville location and she always shows great leadership skills with her team! They truly go above and beyond for their customers, I greatly appreciate it. This visit I was informed that they no longer make my synthetic blend and that I would need to pay more for full synthetic. I wasn’t to sure if I wanted to pay that much but with Kat’s helpful experience and her taking the time to really help me to understand the value behind this new price, I was so happy with this new change! I will be a customer for life. Thanks again
MORE
Carolyn R
The staff was friendly, knowledgeable and went about their jobs efficiently. Best of all they didn't try to sell me something I ...
The staff was friendly, knowledgeable and went about their jobs efficiently. Best of all they didn't try to sell me something I didn't need.
MORE
Johnny5
Kind and knowledgeable staff
Kind and knowledgeable staff
MORE
RacquealW
They usually pressure you to buy everything except the oil change. This time was different. They were less aggressive and I actu ...
They usually pressure you to buy everything except the oil change. This time was different. They were less aggressive and I actually didn’t mind adding the change of the air filter. Great job Collinsville team.
MORE
Anonymous
i didnt have any problems
i didnt have any problems
MORE
VAM1973
Fast, efficient and very courteous staff.
Fast, efficient and very courteous staff.
MORE
Jmarie2013
It took almost 30 minutes for an oil change because they had another car that was having difficulties, but it was not communicat ...
It took almost 30 minutes for an oil change because they had another car that was having difficulties, but it was not communicated to me. The woman that helped me pushed every single additional service that she could and gave me a full description of each before I could answer yes or no to being interested in one of them.
MORE
Ms Pathfinder
Kat was great. She offered to explain things to me. The other manager was also attentive to needs of my vehicle.
Kat was great. She offered to explain things to me. The other manager was also attentive to needs of my vehicle.
MORE
Dennis J
Pulled right in, told them what I was there for (oil change), only waited about 5-7 minutes before they started the service. Ver ...
Pulled right in, told them what I was there for (oil change), only waited about 5-7 minutes before they started the service. Very professional, got it done and got me out of there in under 20 minutes.
MORE
HWFreeman
I’m not unsatisfied the prices seemed a little high
I’m not unsatisfied the prices seemed a little high
MORE
Jo J
Always friendly, but more importantly - they listen to me. This visit, my passenger side headlight was not working. As soon as ...
Always friendly, but more importantly - they listen to me. This visit, my passenger side headlight was not working. As soon as he had me turn my lights on, I told Matt that I knew it was out but that it was a loose wire and I already had plans to fix it. He said "ok" and moved on. I also do not have the techs 'top off' my coolant - I have an old car (1997) and it is not a sealed system, so any little bit extra ends up on my garage floor. This has been noted in my account now and they only check the coolant level in the actual radiator towards the end of my visit, so it has had time to cool enough to open. As an older, petite, blond, woman - having a mechanic who listens is few and far between! I appreciate it a great deal.
MORE
Lulu
Because there is always room for improvement. They were very professional and very good.
Because there is always room for improvement. They were very professional and very good.
MORE
Gus P.
I have been a customer of Valvoline for over ten years. I usually use another location but I happened to be in the area this tim ...
I have been a customer of Valvoline for over ten years. I usually use another location but I happened to be in the area this time. Staff was professional and courteous like always. I just think the price of synthetic oil is just ridiculous! Not Valvoline's fault. It's that way everywhere. It makes me want to scream every time! I love the service at Valvoline. I could get a slightly cheaper price other places but the service is not the same. Keep up the good work!
MORE
Gee
Just got my air filler changed last month and they still pulled it and asked if I wanted a new one
Just got my air filler changed last month and they still pulled it and asked if I wanted a new one
MORE
Klaximus
Kim was very nice and knowledgeable. The communication on the team was great, that made a quick turn around for the service.
Kim was very nice and knowledgeable. The communication on the team was great, that made a quick turn around for the service.
MORE
Robine
Friendliness and all details were explained very well and no high pressure.
Friendliness and all details were explained very well and no high pressure.
MORE
Carl P.
The service technicians' shown us how dirty the air filter was and recommended us to change that, so we did, recommended a fuel ...
The service technicians' shown us how dirty the air filter was and recommended us to change that, so we did, recommended a fuel additive and or a complete fuel system flush. We decided just to use the fuel additive at this time. They recommended a transmission oil change, but we already had that done. Then they showed us how old the antifreeze was and that the antifreeze tester was below normal. We decided to do that and they flushed it out. Overall we were very satisfied with the knowledge and expertise of the service technicians that worked on the 2010 Ford Fusion SEL.
MORE
jimbo398
Everything was fine.
Everything was fine.
MORE
Wheeler
Better shop time then normal this run. I wouldn't say that I don't understand why the offer other services. Maybe I'm dispositio ...
Better shop time then normal this run. I wouldn't say that I don't understand why the offer other services. Maybe I'm dispositioned by the fact that I can do most of the services myself. I use Valvoline for a convenience factor. to be honest I could get it done a couple bucks cheaper either doing it myself or using other shops. I wouldn't even use Valvoline if it wasn't for the 5- $10 coupons. I would recommend to start some type of a rewards program. Pay for 10 oilchanges get one free. accumulate points that you can use towards other services.really maximize your product and give us a reason to continue to come back. There are lots of competitors out there.
MORE
LennyC
It was easy to get in and the service was quick.
It was easy to get in and the service was quick.
MORE
DebW
Always great service. No high pressure sales ever! Always get in and out quickly. We really like Valvoline and have been using t ...
Always great service. No high pressure sales ever! Always get in and out quickly. We really like Valvoline and have been using the company to service our vehicles for quite a while now
MORE
JennC
Kimberly was amazing. Fast and efficient. Got us in and out and made it easy.
Kimberly was amazing. Fast and efficient. Got us in and out and made it easy.
MORE
beachy
Kimberly is superb!!!!!! She is so courteous and extremely knowledgeable. Jeremy, Jarad and William were all awesome. I sinc ...
Kimberly is superb!!!!!! She is so courteous and extremely knowledgeable. Jeremy, Jarad and William were all awesome. I sincerely hope that these employees are made aware of their tremendous working capabilities. Take good care of your employees and they will stay.
MORE
Rose Munoz
I have been a customer with this same Valvoline for many years. Never an issue.
I have been a customer with this same Valvoline for many years. Never an issue.
MORE
Jessica B
Fast and great customer service. You have to pay a little more but I’m ok with paying more for customer service and I can stay i ...
Fast and great customer service. You have to pay a little more but I’m ok with paying more for customer service and I can stay in my car!
MORE
Randy M
The price is excessive. With a coupon, my cost was $99.00 for only an oil change.
The price is excessive. With a coupon, my cost was $99.00 for only an oil change.
MORE
Doug S
I think the prices for oil change are very high compared to other places I’ve used
I think the prices for oil change are very high compared to other places I’ve used
MORE
herbie
it's hard to critisize perfection
it's hard to critisize perfection
MORE
daru0102
in and out in 15 min or less
in and out in 15 min or less
MORE
Lendell P
Friendly ... fast...great value... very professional
Friendly ... fast...great value... very professional
MORE
Larry H
it was crowded, with the 3 bays filled plus 2 cars in line for each bay. That couldn't be helped, so it was fine. Once inside th ...
it was crowded, with the 3 bays filled plus 2 cars in line for each bay. That couldn't be helped, so it was fine. Once inside the bay, the team was great - efficient and quick.
MORE
Patricia B.
excellent service
excellent service
MORE
Unhappy Customer
The price has continued to rise with every visit. I am always pressured to add on additional services. And the wait is always dr ...
The price has continued to rise with every visit. I am always pressured to add on additional services. And the wait is always dreadfully long.
MORE
hf
Jarad gave me friendly and informative service. he was quick and efficient, he is definitely my favorite team member.
Jarad gave me friendly and informative service. he was quick and efficient, he is definitely my favorite team member.
MORE
GeorgiaL
Staff was friendly. Did their job. Great communication
Staff was friendly. Did their job. Great communication
MORE
John p
I was told that the durablend was no longer available and the closest thing to it was full synthetic for $106! That is utterly ...
I was told that the durablend was no longer available and the closest thing to it was full synthetic for $106! That is utterly ridiculous and to not even have a choice. Other places in our area offer full synthetic for half that price! I won't be back
MORE
Jeep2017
Employees are trained properly
Employees are trained properly
MORE
Patty Jo
I have be going here for several years. Always great service!!
I have be going here for several years. Always great service!!
MORE
Ronh
Everything was done well in a timely basis.
Everything was done well in a timely basis.
MORE
daine h
fast efficient service
fast efficient service
MORE
JHays
Kimberly, Jeremy, & Aaron were very friendly
Kimberly, Jeremy, & Aaron were very friendly
MORE
Dadof3
Friendly, fast, convenient
Friendly, fast, convenient
MORE
Gary M.
I was very impressed with the professional way the service attendants treated me. The way they double checked their work made m ...
I was very impressed with the professional way the service attendants treated me. The way they double checked their work made me feel very confident in the work they did.
MORE
Carla
The price is just way to high and I will not be back!
The price is just way to high and I will not be back!
MORE
Steve H
Fast, friendly service at a reasonable price (with coupon).
Fast, friendly service at a reasonable price (with coupon).
MORE
Jeff C
Great people!
Great people!
MORE
E. Zeitler
I have two vehicles currently serviced by Valvoline Instant Oil Change and will continue to use the service due to the dependabi ...
I have two vehicles currently serviced by Valvoline Instant Oil Change and will continue to use the service due to the dependability and reliability of the staff.
MORE
Anonymous
The young lady servicing my car was professional and friendly. A bit less high pressure than the men tend to be. One of the male ...
The young lady servicing my car was professional and friendly. A bit less high pressure than the men tend to be. One of the male techs , Matt, seemed a bit dazed and confused about what he was doing. He was a bit scary
MORE
Biyhanka
THE CSR ARDRIELLE WAS WONDERFUL I LVE IN GRANITE CITY AN I WILL DRIVE BACK OUT HERE TO GET MY OIL DONE WITH HER SHE NEED TO REAL ...
THE CSR ARDRIELLE WAS WONDERFUL I LVE IN GRANITE CITY AN I WILL DRIVE BACK OUT HERE TO GET MY OIL DONE WITH HER SHE NEED TO REALLY BE CONSIDERED AS ONE OF THE Management team 10 STAR
MORE
bud
I've been a Valvoline customure for years for both of my cars. the service is always excellent-very professional, friendly, goo ...
I've been a Valvoline customure for years for both of my cars. the service is always excellent-very professional, friendly, good at what they do, excellant products, competive prices..
MORE
Libby80
Friendly staff and they worked as a great team
Friendly staff and they worked as a great team
MORE
Wicked_Ash
Always have a great experience at this location. All the workers are personable and have great conversation. They are very clear ...
Always have a great experience at this location. All the workers are personable and have great conversation. They are very clear as to what services I'm receiving and very efficient. I recommend the collinsville valvoline to everyone!
MORE
Tommie
Professional, friendly, and fast service
Professional, friendly, and fast service
MORE
Kristen
Treated me with kindness and were good at their jobs
Treated me with kindness and were good at their jobs
MORE
J Bryant
I was told my wipers needed replaced due to being split and cracked, and I had replaced them myself literally last week.
I was told my wipers needed replaced due to being split and cracked, and I had replaced them myself literally last week.
MORE
Anonymous
Very friendly staff
Very friendly staff
MORE
Ray C
Great service personnel, friendly, thorough
Great service personnel, friendly, thorough
MORE
Bunny
I had a great time with everyone there! Kimberly, Wayne, and Jarad were ready to help me the moment I pulled up. There was no wa ...
I had a great time with everyone there! Kimberly, Wayne, and Jarad were ready to help me the moment I pulled up. There was no wait and they had me in and out before I knew it.
MORE
Handicapper1980
I pulled into the service bay and was not greeted for another 20 minutes. No services were started either.
I pulled into the service bay and was not greeted for another 20 minutes. No services were started either.
MORE
Bob S
Good quick efficient service
Good quick efficient service
MORE
Rebecca W
The team was awesome an worked very well together!!!
The team was awesome an worked very well together!!!
MORE
lll123
Fast service, friendliness of staff
Fast service, friendliness of staff
MORE
Anonymous
The service was great and the people were very knowledgeable about what they were explaining
The service was great and the people were very knowledgeable about what they were explaining
MORE
Bill R
Treatment and time
Treatment and time
MORE
AP
Very friendly, quick, efficient
Very friendly, quick, efficient
MORE
Jerry L
My exit was delayed because the customer in front of me had a credit card issue and I couldn’t pull out.
My exit was delayed because the customer in front of me had a credit card issue and I couldn’t pull out.
MORE
Boss ICE
I was told they were under staffed
I was told they were under staffed
MORE
William
There were 2 cars being serviced when I pulled into the empty 3rd bay and then sat there for 20-25 min before service began. I’ ...
There were 2 cars being serviced when I pulled into the empty 3rd bay and then sat there for 20-25 min before service began. I’m not sure if it was a staffing issue, but there appeared to be the same amount of workers as I’ve seen in the past.
MORE
Jason b
The staff was very quick and helpful.
The staff was very quick and helpful.
MORE
Doug E
Everything went as planned. Prices are getting a bit excessive in my opinion.
Everything went as planned. Prices are getting a bit excessive in my opinion.
MORE
SadieE
Friendly staff and quick service
Friendly staff and quick service
MORE
Jenny R
Fast service. Knowledgable and courteous staff.
Fast service. Knowledgable and courteous staff.
MORE
Michael J
Just watching them all working as a team to get job done. Assistant Manager was out there working with them.
Just watching them all working as a team to get job done. Assistant Manager was out there working with them.
MORE
Alan B
I appreciate the vocal "military" teamwork this team always uses to insure the job is done and done right.
I appreciate the vocal "military" teamwork this team always uses to insure the job is done and done right.
MORE
NissanArmada
Kimberly was extremely helpful and nice. Staff was very busy so it wasn’t too bad of a wait knowing they were working hard.
Kimberly was extremely helpful and nice. Staff was very busy so it wasn’t too bad of a wait knowing they were working hard.
MORE
Austin C
I use synthetic oil in my vehicle, and I was shocked when it came out to $69 and then they mentioned that it was good for 3,000 ...
I use synthetic oil in my vehicle, and I was shocked when it came out to $69 and then they mentioned that it was good for 3,000 miles or 3 months, whichever came first. Synthetic oil lasts longer than that. The tech then mentioned that I needed a new air filter, which I knew, and was planning that day to purchase one, and replace it myself. When I told the tech this, he rolled his eyes, and just said sure. Repeated attempts to get me to buy new wiper blades, a serpentine belt, which I do not need any of these items at the moment. One, I had just purchased new wiper blades a week prior, and I replaced my belt two months prior to this. I understand that they are trying to make money, for their bonuses, but don't lie to customers in order to hit that bonus.
MORE
Anonymous
The 2 men went out of their way to help me! Very helpful!! Very friendly! Very positive! Best Valvoline I have ever been to! Han ...
The 2 men went out of their way to help me! Very helpful!! Very friendly! Very positive! Best Valvoline I have ever been to! Hands down! THE BEST!! HIGHLY RECOMMEND!!
MORE
RM
People courtious and friendly.
People courtious and friendly.
MORE
Alexia
I changed from the Glen Carbon to Collinsville location. The employees at Collinsville were very nice and helpful. You could t ...
I changed from the Glen Carbon to Collinsville location. The employees at Collinsville were very nice and helpful. You could tell they took great pride in their work!!!
MORE
STACIES
NICE AND FAST. A LITTLE PRICEY
NICE AND FAST. A LITTLE PRICEY
MORE
Malik R.
Because I needed something simple and they made life easy.
Because I needed something simple and they made life easy.
MORE
carable
I have a vehicle that requires synthetic oil and the serviceman explained the difference and reason for the requirement very wel ...
I have a vehicle that requires synthetic oil and the serviceman explained the difference and reason for the requirement very well!
MORE
Chris H
Customer service was amazing.
Customer service was amazing.
MORE
Linda S
Pulled up cam out to talk to me. I was only out there far a few minutes. Pulled in and was taken care of fast
Pulled up cam out to talk to me. I was only out there far a few minutes. Pulled in and was taken care of fast
MORE
Yasmin G
The staff was friendly and explained everything that was done to my car to me and a fast time.
The staff was friendly and explained everything that was done to my car to me and a fast time.
MORE
Jane B
Excellent service
Excellent service
MORE
Artchr2
The staff was friendly, efficient and knowledgeable. The manager on duty was very professional and made the visit comfortable an ...
The staff was friendly, efficient and knowledgeable. The manager on duty was very professional and made the visit comfortable and easy. I will definitely keep returning to this store.
MORE
DM
It's just a little on the expensive end. Many places offer $20 oil changes. $80+ is a little much.
It's just a little on the expensive end. Many places offer $20 oil changes. $80+ is a little much.
MORE
Deedublu
Very couteous staff and quick complete service. BRAVO
Very couteous staff and quick complete service. BRAVO
MORE
Anna P
Everyone was very polite. The gentleman I spoke to was polite, and answered all my questions. The job was done so fast too! I wi ...
Everyone was very polite. The gentleman I spoke to was polite, and answered all my questions. The job was done so fast too! I will bee a returning customer.
MORE
Harlan M
prompt service
prompt service
MORE
Pat B
Kimberly was fantastic! She, Jarad, and Kyle serviced our truck and we were highly impressed with them. I loved the way they i ...
Kimberly was fantastic! She, Jarad, and Kyle serviced our truck and we were highly impressed with them. I loved the way they interacted while working!
MORE
Guy P
We normally pay between $20-$30. It was about $40 with a veterans discount. This was a conventional oil change.
We normally pay between $20-$30. It was about $40 with a veterans discount. This was a conventional oil change.
MORE
Joshua C.
The Manager lady was very friendly and communicated well without pressuring me for add-ons.
The Manager lady was very friendly and communicated well without pressuring me for add-ons.
MORE
Shane M
Kind and friendly staff.
Kind and friendly staff.
MORE
Nanc
I never give any person/company a highly satisfied, but was very satisfied with the service and the respect of the staff.
I never give any person/company a highly satisfied, but was very satisfied with the service and the respect of the staff.
MORE
Mitch B.
Every person I interacted with was super friendly, helpful, & knowledgeable. I dropped a $20 on the ground and he let me know -- ...
Every person I interacted with was super friendly, helpful, & knowledgeable. I dropped a $20 on the ground and he let me know -- good sign of integrity. This was the fastest and easiest oil change I've ever had, but that wasn't even the standout part of my visit. Please let the workers know that their attitude and work ethic doesn't go unnoticed.
MORE
Pete
Don't really think they accurately check tire pressure. Just go thru the motions
Don't really think they accurately check tire pressure. Just go thru the motions
MORE
Angie H.
The staff was so friendly. They seemed knowledgeable and tried to explain the services and parts that I needed and why I needed ...
The staff was so friendly. They seemed knowledgeable and tried to explain the services and parts that I needed and why I needed them. I told my daughter right after we left that it had been the best experience I've ever had at a Valvoline. I will definitely be back to this location!
MORE
Diane
I had to wait more than 35 minutes outside before my car was able to pull in to be serviced.
I had to wait more than 35 minutes outside before my car was able to pull in to be serviced.
MORE
jjohnson
Not a single price was communicated until it was time to pay. I was asked multiple times to replace wiper blades after declining ...
Not a single price was communicated until it was time to pay. I was asked multiple times to replace wiper blades after declining. I was asked to change air filter, which I did because it did need it, however I was never told a price on anything until it was time to make my payment. Which my oil change at your location is much more expensive than anywhere else I have gone.
MORE
Lendell P
Overall. Fast. Very professional and very courteous!
Overall. Fast. Very professional and very courteous!
MORE
Zaki R.
The entire staff was polite and knowledgeable. The help was beyond expectation. This is why I gave so many highly satisfied!!!! ...
The entire staff was polite and knowledgeable. The help was beyond expectation. This is why I gave so many highly satisfied!!!!👍🏾✌🏾😎
MORE
Bob K.
Very prompt, efficient and knowledgable.
Very prompt, efficient and knowledgable.
MORE
Thomas M
I needed an oil change and they got me in as soon as possible. Seems they did a pretty good inspection and I appreciate that. I ...
I needed an oil change and they got me in as soon as possible. Seems they did a pretty good inspection and I appreciate that. I thought the price was a little high but I had a coupon that helped with that.
MORE
Jim L
The technician who was changing to oil filter did not know where it was. It took 30 minuets for n oil change.
The technician who was changing to oil filter did not know where it was. It took 30 minuets for n oil change.
MORE
osejesu
Good price and services
Good price and services
MORE
Angie B
The employees acknowledge you immediately
The employees acknowledge you immediately
MORE
Anonymous
The guys always tell me exactly what’s going on and what they are doing. They check everything in amazing time.
The guys always tell me exactly what’s going on and what they are doing. They check everything in amazing time.
MORE
JMarsh
Assistant Manager (Billy?) was very engaging and knowledgeable. Everyone was very professional. I normally do my own maintenance ...
Assistant Manager (Billy?) was very engaging and knowledgeable. Everyone was very professional. I normally do my own maintenance but I would have no qualms leaving my vehicles in the guys' capable hands.
MORE
Maryann S
I go to the Collinsville, IL location. Always first rate.
I go to the Collinsville, IL location. Always first rate.
MORE
Mandy
The service was great! The staff was very friendly. The price is very high, which will have me shop around next time.
The service was great! The staff was very friendly. The price is very high, which will have me shop around next time.
MORE
Betty
They detected a problem with a 3 month old battery which I was able to get replaced at no charge. The battery came from O’Peilly ...
They detected a problem with a 3 month old battery which I was able to get replaced at no charge. The battery came from O’Peillys
MORE
Dizee
I think they were very good but not any different from any other oil change place
I think they were very good but not any different from any other oil change place
MORE
Everrights
Billy was very helpful and got the job done quick.
Billy was very helpful and got the job done quick.
MORE
Linda B
Very professional and courteous. Answered any questions I had
Very professional and courteous. Answered any questions I had
MORE
Fireguy150
A full synthetic oil change at dealer is $75. Valvoline charges were $126. Next time i will just go back to dealership. I might ...
A full synthetic oil change at dealer is $75. Valvoline charges were $126. Next time i will just go back to dealership. I might have a slightly longer wait but will save $50
MORE
RickL
The key person (I am sorry I don’t remember his name) when I pulled in was very courteous, friendly and fast. He explained each ...
The key person (I am sorry I don’t remember his name) when I pulled in was very courteous, friendly and fast. He explained each step and didn’t pressure me at all.
MORE
Anonymous
I could not believe how fast and professional your service group was. First time using this service and will use them next time ...
I could not believe how fast and professional your service group was. First time using this service and will use them next time I need car care.
MORE
Paul K
Excellent customer service
Excellent customer service
MORE
Journey
Repeated attempts at selling filters and premium oils. I pulled up expecting to spend $30-40 and left spending almost $100 due t ...
Repeated attempts at selling filters and premium oils. I pulled up expecting to spend $30-40 and left spending almost $100 due to them talking me into a lot and telling personal experience. I said many times I would be back in a week next pay day. And my car really wasn’t in that bad of shape.
MORE
Brian from Chicago
The team took care of me in about 20 minutes and I didn't have to get out of the car. They were highly professional and actually ...
The team took care of me in about 20 minutes and I didn't have to get out of the car. They were highly professional and actually appeared to be excited to be doing a job well—which you don't necessary get at Jiffy Lube. I would recommend that the Valvoline team wash windows and vacuum out the car in the future, if that is an option.
MORE
mdm88
This was my first experience with Valvoline and while the customer service was good, I felt taken advantage of when it came to p ...
This was my first experience with Valvoline and while the customer service was good, I felt taken advantage of when it came to pricing. It was not clearly explained what the cost would be until I received my bill. I thought my jaw was going to hit the floor when they told me how much my oil change was coming out too. $90+ for an oil change was too expensive, especially when you.consider it was an oil change. Not very likely to return or even recommend this business due to over pricing.
MORE
ScottC
I got in and out quick.
I got in and out quick.
MORE
Katie
Love the collinsville location all the guys and gals are awesome
Love the collinsville location all the guys and gals are awesome
MORE
Randy M.
The person helped me use the best coupon. I normally take my truck to the dealer as the price of oil change is the best - $40 c ...
The person helped me use the best coupon. I normally take my truck to the dealer as the price of oil change is the best - $40 cheaper. I failed to make an appointment in advance so I needed the oil change. They were good as expected at this location.
MORE
Joan C
Staff is always courteous and professional. They take the time to explain what they are doing.
Staff is always courteous and professional. They take the time to explain what they are doing.
MORE
Jmoutria
Extremely nice staff. Overall all good quality service. They explained everything very clearly.
Extremely nice staff. Overall all good quality service. They explained everything very clearly.
MORE
Gillian G
Kimberly greeted me with a smile and made a point to explain to me why she recommended certain products. Andrew and Jake handled ...
Kimberly greeted me with a smile and made a point to explain to me why she recommended certain products. Andrew and Jake handled my vehicle with care and speed. Pablo was also great with customer service. Over all great experience.
MORE
LisaP
Nice and very knowledgeable salesman.
Nice and very knowledgeable salesman.
MORE
Dave S.
Fast service
Fast service
MORE
Jhony
Staff was friendly and knowledgeable. Despite being busy everyone stayed calm and worked together to get everyone serviced and o ...
Staff was friendly and knowledgeable. Despite being busy everyone stayed calm and worked together to get everyone serviced and out.
MORE
Jeffs-Jeep
The staff, all of them were both professional and very friendly. Not the fake friendly ‘we have to say this’ kind, but genuinel ...
The staff, all of them were both professional and very friendly. Not the fake friendly ‘we have to say this’ kind, but genuinely friendly, happy people doing a great job. Communications was second to none, and I work for a communications company, and we could learn from your staff.
MORE
Anonymous
I was able to get right in, and was waited on quickly. The staff was friendly and courteous.
I was able to get right in, and was waited on quickly. The staff was friendly and courteous.
MORE
Jim C.
Service was thorough and completed in a timely and friendly manner. I really appreciated the coupon sent to us, as we are senior ...
Service was thorough and completed in a timely and friendly manner. I really appreciated the coupon sent to us, as we are seniors and every discount we get means a lot to us! Thank you!!!
MORE
judd1877
Kimberly was amazing and she is so friendly!! Great job. Everyone is so friendly and energetic. Will only come to this location ...
Kimberly was amazing and she is so friendly!! Great job. Everyone is so friendly and energetic. Will only come to this location in the future
MORE
Deonna S
Everyone was very friendly and accommodating. They explained everything as they were doing it. For the additional services offer ...
Everyone was very friendly and accommodating. They explained everything as they were doing it. For the additional services offered, they explained why it was needed, and how it could effect my car if not done
MORE
Rsmith
I don't need to know the names of all the people working at the location. Just do the work and get me on my way.
I don't need to know the names of all the people working at the location. Just do the work and get me on my way.
MORE
Amber
I can not remember her name at the moment, but the woman who was working was awesome!! And very kind!! I had a great experience ...
I can not remember her name at the moment, but the woman who was working was awesome!! And very kind!! I had a great experience there!
MORE
karen s
the staff was very nice and friendly. i had an oil leak from going somewhere else that didn't do it right and they still went ou ...
the staff was very nice and friendly. i had an oil leak from going somewhere else that didn't do it right and they still went out of their way to fix it. i will be going there every time now for my oil changes because they know what they are doing.
MORE
Unknown24
Polite, informative, and quick
Polite, informative, and quick
MORE
DJ
Very knowledgeable CS rep. Great personality, no pressure guy!
Very knowledgeable CS rep. Great personality, no pressure guy!
MORE
RAL
Price for just an oil / filter change is high...
Price for just an oil / filter change is high...
MORE
Lima94
Kim was helpful and easy to work with, we will be back because of her recommendation
Kim was helpful and easy to work with, we will be back because of her recommendation
MORE
Anonymous
Serpentine belt install was a pain. They handled it well.
Serpentine belt install was a pain. They handled it well.
MORE
Rhonda A
Had issue with my car hood latch. Everyone was so nice and helped until it was done. Great conversation with workers other t ...
Had issue with my car hood latch. Everyone was so nice and helped until it was done. Great conversation with workers other than oil change. Didn’t feel like a job. They were all nice, friendly, and made me feel comfortable.
MORE
Tequila J.
The customer service and friendliness of the staff was beyond phenomenal! It didnt seem forced which created an atmosphere worth ...
The customer service and friendliness of the staff was beyond phenomenal! It didnt seem forced which created an atmosphere worth bragging about!
MORE
Stephanie k
Great staff happy to see a woman working there
Great staff happy to see a woman working there
MORE
Kayla
I had fantastic service and they were very efficient.
I had fantastic service and they were very efficient.
MORE
Linda S
Was waited on when I pulled up. Asked me what I needed . Fast and friendly service
Was waited on when I pulled up. Asked me what I needed . Fast and friendly service
MORE
Mick B
Friendly, quick & easy & had a coupon!!
Friendly, quick & easy & had a coupon!!
MORE
RNmomma
They were so friendly and made the experience pleasant. They interacted with my kids who loved watching them work on the inside ...
They were so friendly and made the experience pleasant. They interacted with my kids who loved watching them work on the inside of my car and liked watching the monitor screens! Teamwork was highly evident and everyone was so so very kind!
MORE
Anonymous
Needed oil change....done...good guys
Needed oil change....done...good guys
MORE
L. R.H.
Well there's always room for improvement, but I am satisfied with the service and explanation of what they were doing just prior ...
Well there's always room for improvement, but I am satisfied with the service and explanation of what they were doing just prior to them servicing my vehicle. I will return for service with my other vehicle(s). Keep up the good job.
MORE
Vicki A
Didn’t try to pressure me
Didn’t try to pressure me
MORE
Shane M.
Kind and experienced staff.
Kind and experienced staff.
MORE
Elena F
Incredibly friendly and informative staff! I did not feel pressured with extra charges and quick service!
Incredibly friendly and informative staff! I did not feel pressured with extra charges and quick service!
MORE
Anonymous
Everyone was nice and had good services
Everyone was nice and had good services
MORE
VINCE
Just overall great customer service
Just overall great customer service
MORE
Paiges
I waited outside 45min before getting pulled into the service bay
I waited outside 45min before getting pulled into the service bay
MORE
FLATCAR
THE OIL GOT CHANGED!
THE OIL GOT CHANGED!
MORE
Mrs. Brown
It's the great attitude of the whole staff due to the great leadership of Will. I live in Chicago but make frequent trips to Co ...
It's the great attitude of the whole staff due to the great leadership of Will. I live in Chicago but make frequent trips to Collinsville to visit friends and family. Whenever possible I try to time my visits around the time I need an oil change just so I can receive the superior service of the Collinsville Valvoline.
MORE
Tater
Will and his staff are courteous and customer-oriented.
Will and his staff are courteous and customer-oriented.
MORE
Anonymous
Chris, the manager, runs an efficient operation. His crew is well trained and communicate on a professional level.
Chris, the manager, runs an efficient operation. His crew is well trained and communicate on a professional level.
MORE
andrew s
very nice crew working at that location
very nice crew working at that location
MORE
Natalie F
Quick and friendly service!
Quick and friendly service!
MORE
LaToya H
The service is great n fast. N the guys there are very sweet all the time. N it's three minutes from my house.
The service is great n fast. N the guys there are very sweet all the time. N it's three minutes from my house.
MORE
TJ
It seems as though the wait time and service time gets longer each time I visit.
It seems as though the wait time and service time gets longer each time I visit.
MORE
Deedublu
Staff was attentive, fast, and knowledgeable
Staff was attentive, fast, and knowledgeable
MORE
Dennis Snelling
The employees there are great and friendly,
The employees there are great and friendly,
MORE
Wood E&IS
The manager of store 050026-VANDALIA was very courteous. I drive a fleet vehicle. He called and took care of the issues and then ...
The manager of store 050026-VANDALIA was very courteous. I drive a fleet vehicle. He called and took care of the issues and then apologized for my wait. Will Charters did a great job!
MORE
Collin 1
Polite, fast service.
Polite, fast service.
MORE
Gene H
Not a strong oversell. - quick and professional - help with my coupon -
Not a strong oversell. - quick and professional - help with my coupon -
MORE
Mike K
I really like the employee named Pablo. He was very friendly and efficient, and answered all my questions. Excellent Tech.
I really like the employee named Pablo. He was very friendly and efficient, and answered all my questions. Excellent Tech.
MORE
Dr
Seems like the last couple of visits there seem to be a good number of people working but it seems like more than what is needed ...
Seems like the last couple of visits there seem to be a good number of people working but it seems like more than what is needed on each vehicle and wait time once in the bay seems to have gotten longer. I believe it was about 15 min this time. They were having computer issues but still didn’t seem to be efficient doing things while that got re booted.
MORE
Carla B
Everyone was very nice. The only problem is Valvoline is just getting to pricey for me.
Everyone was very nice. The only problem is Valvoline is just getting to pricey for me.
MORE
Joe B
Very nice and courteous staff.
Very nice and courteous staff.
MORE
Doug D.
Pablo the sales person/technician was great! he had good rapport and sales skills,. Promote that person!
Pablo the sales person/technician was great! he had good rapport and sales skills,. Promote that person!
MORE
Texas Ranger
The Service was great and efficient, The Manager Will, was very friendly and his staff, Pablo who worked on my vehicle, was quic ...
The Service was great and efficient, The Manager Will, was very friendly and his staff, Pablo who worked on my vehicle, was quick getting me in and out. Very Satisfied with the Service
MORE
Connie
Waited 30minutes before servic began used a 11.00 dollar coupon and still paid 80.00 just about Honda’s price
Waited 30minutes before servic began used a 11.00 dollar coupon and still paid 80.00 just about Honda’s price
MORE
Daniel L.
The amount of work performed in a small amount of time I thought was great. I thought management and technicians were highly tr ...
The amount of work performed in a small amount of time I thought was great. I thought management and technicians were highly trained and professional.
MORE
Oily Joe
They did a fine job. Highly satisfied is a high bar. The didn't knock my socks off.
They did a fine job. Highly satisfied is a high bar. The didn't knock my socks off.
MORE
Judson
The employees were joking and laughing loudly to each other about non work related tasks. Their appeared to be some employees lo ...
The employees were joking and laughing loudly to each other about non work related tasks. Their appeared to be some employees loitering around the area talking with those who were working. One employee made a remark about why they should have to do my tire rotation.
MORE
Elizabeth H.
After leaving my battery light and “service battery charging system” illuminated. I went back and was told they had not touched ...
After leaving my battery light and “service battery charging system” illuminated. I went back and was told they had not touched my battery and had no idea why it said that. We then took it to the dealer -leaving us without a vehicle for 24 hours and the inconvenience of having to take it to the dealer. The dealer discovered that the alternator had been disconnected. It had to have happened during my visit to valvoline.
MORE
Jordan
Billy, the assistant manager, was so nice and chatty. He didn’t pressure me into buying anything additional and was very friendl ...
Billy, the assistant manager, was so nice and chatty. He didn’t pressure me into buying anything additional and was very friendly. He even gave my dog a treat. I felt very comfortable and was very satisfied with my experience.
MORE
Zeke
What’s the reason? It’s your pricing. It seems to be going up when others are staying the same. Firestone offers a full synthet ...
What’s the reason? It’s your pricing. It seems to be going up when others are staying the same. Firestone offers a full synthetic oil change for 30 dollars less all day. And tire rotations use to be 20 dollars. Now they’re 25. I’m done. I should never have to pay 111.50 for an oil change and rotation, ever! And that’s with a coupon discount!! Unreal!! I won’t be back.
MORE
Tres H
I was not dissatisfied, but it was an oil change. I'm not getting overly excited about an oil change. The store was run and st ...
I was not dissatisfied, but it was an oil change. I'm not getting overly excited about an oil change. The store was run and staffed by professionals and I trust that a good job was done. I would recommend this location and your products. I would not however, say I was Highly satisfied.
MORE
Ron H
price was not quoted and I think 42.99 is too high for a conventional oil change
price was not quoted and I think 42.99 is too high for a conventional oil change
MORE
carlos4438
Great service and friendly staff
Great service and friendly staff
MORE
Jelkell6
Your employee fitz at the Collinsville location made my visit one I won’t forget. Thanks Valvoline
Your employee fitz at the Collinsville location made my visit one I won’t forget. Thanks Valvoline
MORE
Ted I
Got what I needed,quickly
Got what I needed,quickly
MORE
at
The staff was very friendly and had a good attitude
The staff was very friendly and had a good attitude
MORE
Lynn A.
I did appreciate the thoroughness, but not sure my car needed the changes they suggested. They said these things were not on th ...
I did appreciate the thoroughness, but not sure my car needed the changes they suggested. They said these things were not on the carfx. Problem is I wasn't offered to see the Car Fax
MORE
Jake e
They were professional about everything and quick about it
They were professional about everything and quick about it
MORE
Shane M.
Experienced staff friendly and professional.
Experienced staff friendly and professional.
MORE
Jeff S
Last time I had a bad experience. This time they more than made up for it.
Last time I had a bad experience. This time they more than made up for it.
MORE
Gerald
Staff was courteous and professional, finished the job promptly. Only reason I'm unlikely to recommend is because I live out of ...
Staff was courteous and professional, finished the job promptly. Only reason I'm unlikely to recommend is because I live out of the area.
MORE
MUSICMAN86
I wanted an oil change and nothing more. The Gentlemen was very pushy with upselling services. The cabin air filter and the en ...
I wanted an oil change and nothing more. The Gentlemen was very pushy with upselling services. The cabin air filter and the engine air filter were both dirty, but I did not need them changed at Valvoline. I explained to the gentlemen that I am the service manager for a Chrysler dealership and his response was "This Isn't A Chrysler." I felt the comment was rude/snarky.
MORE
Dame
Was able to get what i needed done conveniently..
Was able to get what i needed done conveniently..
MORE
Chrisk
Great staff
Great staff
MORE
B_0_13
I'm always incredibly satisfied with the strong customer service at this location. Collinsville VIOC is by far the best I've bee ...
I'm always incredibly satisfied with the strong customer service at this location. Collinsville VIOC is by far the best I've been to when it comes to friendly and prompt service. Will and Pablo are outstanding employees. They make routine car service a joy.
MORE
Anonymous
Courteous
Courteous
MORE
ValvolineDream
I was satisfied because I had been listening to a good song and it put me in a good mood.
I was satisfied because I had been listening to a good song and it put me in a good mood.
MORE
Money man.
Seemed to take longer than normal but the bays were full when I pulled up so it wasn’t a big shock. The other 2 bays seemed to h ...
Seemed to take longer than normal but the bays were full when I pulled up so it wasn’t a big shock. The other 2 bays seemed to have more involved stuff going on so that may have taken more man power than normal. The first guy that came up to the car when I was in indicated he wasn’t qualified to answer a question whether or not a local competitors coupon could be matched. Went to ask someone and came back to say they could t match but could offer a discount which was only $3 more. Maybe he was new. Assistant manager came over shortly and handled the process. A good group and some familiar faces so all in all it was fine.
MORE
Jeanette
Customer Service
Customer Service
MORE
MP
Prices have gone up too much.
Prices have gone up too much.
MORE
Gary H
Great customer service. Everybody is super friendly.
Great customer service. Everybody is super friendly.
MORE
K D
Instead of focusing on one car the people taking care of me kept moving around to all three cars in the service area. It felt di ...
Instead of focusing on one car the people taking care of me kept moving around to all three cars in the service area. It felt disorganized.
MORE
Rita from Collinsville
Staff was attentive, professional and courteous.
Staff was attentive, professional and courteous.
MORE
Jackie S
Overall everything went well, just took about 45 minutes when I pulled into the garage. They were teaching a new guy but the sto ...
Overall everything went well, just took about 45 minutes when I pulled into the garage. They were teaching a new guy but the store manager was super nice and helpful.
MORE
Dh122
This was one of the best shop I’ve been to normally I would have to wait for someone to come out and greet me but here they were ...
This was one of the best shop I’ve been to normally I would have to wait for someone to come out and greet me but here they were just waving me in anxious to get started I could tell the communication between all of them is efficient and effective I felt like they cared about me
MORE
Deedee Jones
Service was good overall
Service was good overall
MORE
David J
Staff does a excellent job
Staff does a excellent job
MORE
Toddzilla
Place was busy. Many vehicles were being waited upon. Had to wait 10 minutes or so once in the garage, Seemed to be a problem wi ...
Place was busy. Many vehicles were being waited upon. Had to wait 10 minutes or so once in the garage, Seemed to be a problem with one of the vehicles they were working on, Not Sure?? Not by any means upset with that though. Just answered the questions as they were asked. All thing were prompt. Once they were working on my car. Even fixed a head lamp. They did a good job.
MORE
LSUPURDUE
Courteous staff, answers all questions.
Courteous staff, answers all questions.
MORE
LilBitK
very friendly service, very through, and told us exactly what they were doing
very friendly service, very through, and told us exactly what they were doing
MORE
Terri P
Fast extremely polite and professional.
Fast extremely polite and professional.
MORE
Sharpshooter
Very hard to hear employees, wouldn’t speak up
Very hard to hear employees, wouldn’t speak up
MORE
Dwoodz
Great workers who inform you
Great workers who inform you
MORE
Cramer
I liked the order of the workers all working together to get the job done
I liked the order of the workers all working together to get the job done
MORE
Patricia N.
They were very professional. I was in and out in no time at all. Asked about my windshield washer pump, it wasn't working so I w ...
They were very professional. I was in and out in no time at all. Asked about my windshield washer pump, it wasn't working so I will replace that. Overall I am always satisfied with a service like it at Valvoline.
MORE
Rick
Customer oriented people
Customer oriented people
MORE
Truman
They started work on my car immediately and worked like team kept me informed of every step of the process
They started work on my car immediately and worked like team kept me informed of every step of the process
MORE
Jim
Staff was very friendly and energetic. They looked like they were all having fun.
Staff was very friendly and energetic. They looked like they were all having fun.
MORE
RonH
Didn't have to wait outside and the service went fairly quickly
Didn't have to wait outside and the service went fairly quickly
MORE
Joseph H.
I trust my history with Valvoline.
I trust my history with Valvoline.
MORE
Jim g
Very professional service
Very professional service
MORE
Amy K
very nice professional friendly staff .was in and out in no time.
very nice professional friendly staff .was in and out in no time.
MORE
Nelson M.
Thanks.
Thanks.
MORE
Jeremy W
Good customer service. Friendly staff.
Good customer service. Friendly staff.
MORE
Donna r
Great service explanation on questions I had
Great service explanation on questions I had
MORE
Charlie
no specific reason
no specific reason
MORE
Christina
It was super fast
It was super fast
MORE
Denise H
Excellent customer service. The person that waited on me was very kind and knowledgeable.
Excellent customer service. The person that waited on me was very kind and knowledgeable.
MORE
Jeff C
The employees were great
The employees were great
MORE
Paiges
Staff tried to pressure me into getting my transmission fluid changed because my car had hit 60,000 miles stating it needed it a ...
Staff tried to pressure me into getting my transmission fluid changed because my car had hit 60,000 miles stating it needed it and I would have to get it done for another 6 years. Little did they know I already got that done at the dealership. Lost my trust. I will never get anything done besides and oil change or filter change.
MORE
Boss ICE
I always leave room for improvement
I always leave room for improvement
MORE
Kay
All of the workers were knowledgeable and friendly. You could tell they were genuinely enjoying themselves while doing great wor ...
All of the workers were knowledgeable and friendly. You could tell they were genuinely enjoying themselves while doing great work.
MORE
gmilli618
Was to cold to be waiting in your car should of been able to wait in waiting area
Was to cold to be waiting in your car should of been able to wait in waiting area
MORE
Hb
Satisfied is good. The service was fine. The employees were very warm and kind.
Satisfied is good. The service was fine. The employees were very warm and kind.
MORE
Lisa C.
Everyone was so helpful and when asking me to purchase a new filter, no pressure. Although I did purchase one.
Everyone was so helpful and when asking me to purchase a new filter, no pressure. Although I did purchase one.
MORE
Maryville, IL
Went in with a problem with a small leak in the power steering hose. Will explained the situation top off my power steering and ...
Went in with a problem with a small leak in the power steering hose. Will explained the situation top off my power steering and said if I had any more problem to come back.
MORE
Brad USCG
Very efficient
Very efficient
MORE
Anonymous
Exceptional service, Billy was very helpful and polite and the manager was very thorough and a wonderful experience getting oil ...
Exceptional service, Billy was very helpful and polite and the manager was very thorough and a wonderful experience getting oil change. I will definitely be back
MORE
Jh
Have always been satisfied, staff very friendly
Have always been satisfied, staff very friendly
MORE
Ty L.
Billy was a great guy, he was cordial and professional. I never caught the managers name. He was training a young woman, I was ...
Billy was a great guy, he was cordial and professional. I never caught the managers name. He was training a young woman, I was impressed with his patience and ability to teach. Billy explained everything and took payment, the manager and the trainee did the work under the hood. The staff is well mannered, well spoken, supremely knowledgeable, and created a seamless atmosphere for me. I really hope this gets back to them, they absolutely deserve recognition.
MORE
james m
First let me make clear the only I waited outside was one there were others ahead of me it was extremely busy and two it was my ...
First let me make clear the only I waited outside was one there were others ahead of me it was extremely busy and two it was my choice to stay with my car.
MORE
Anonymous
Very knowledgeable and I like to sit in the car while getting my oil changed just so I know what’s going on the whole time
Very knowledgeable and I like to sit in the car while getting my oil changed just so I know what’s going on the whole time
MORE
Zachary G.
Technicians were friendly, and one of them (I think his name was Mike) was able to find me decent discounts on some of the extra ...
Technicians were friendly, and one of them (I think his name was Mike) was able to find me decent discounts on some of the extra stuff I needed aside from the oil change I came in for.
MORE
William C.
All of the service technicians are friendly knowledgeable and very helpful in communicating what they are doing and what mainte ...
All of the service technicians are friendly knowledgeable and very helpful in communicating what they are doing and what maintenance needs to be done. They were not forcing any issue ,just informing me what needs to be done and what's available for my vehicle. I appreciate that kind of service! They are very professional thanks to Bill and the rest of the crew.
MORE
Anonymous
The staff was friendly and courteous. I was informed of additional services that were recommended for my car and he explained th ...
The staff was friendly and courteous. I was informed of additional services that were recommended for my car and he explained the process very clearly to me and helped me understand what it was for. When stated that I didn’t want those services at the time I wasn’t pressured into getting them just told to come back anytime and they’d be happy to help me. I felt comfortable with them and not like I was being “talked down to.”
MORE
Member of the community
I don't know anything about cars and this staff is always easy to talk to and the most friendly of any valvoline i have evee bee ...
I don't know anything about cars and this staff is always easy to talk to and the most friendly of any valvoline i have evee been to. They are always laughing with eachother and seem to love being there together which makea for a friendly atmosphere to come visit.
MORE
Jamah5
Courteous associates, knowledgeable, and will answer any concerns ,no pressure to buy anything but what you came for.
Courteous associates, knowledgeable, and will answer any concerns ,no pressure to buy anything but what you came for.
MORE
Stan C.
Price was high
Price was high
MORE
Janet E
They were very knowledgeable about my vehicles engine needs
They were very knowledgeable about my vehicles engine needs
MORE
Yadigirl
Billy is excellent every time I go. I appreciate his explanations. Always thorough and informative.
Billy is excellent every time I go. I appreciate his explanations. Always thorough and informative.
MORE
TC
Service was fine once inside the bay. Wait time outside was 25-30 minutes to get in. I understand that they were busy though and ...
Service was fine once inside the bay. Wait time outside was 25-30 minutes to get in. I understand that they were busy though and once inside it went quicker than I thought.
MORE
Alyssa M.
Billy at Collinsville was amazing and helpful
Billy at Collinsville was amazing and helpful
MORE
kathy j
everyone was so nice and friendly, explained everything to me, no pressure, checked out my whole car. Very happy with the exper ...
everyone was so nice and friendly, explained everything to me, no pressure, checked out my whole car. Very happy with the experience
MORE
GARY LEE
NO HIGH PRESSURE FOR HAVING FUEL TREATMENT DONE. QUICK, IN AND OUT. FOUND MY RECEIPT FROM IST VISIT WHEN TRUCK WAS NEW 2002 DECE ...
NO HIGH PRESSURE FOR HAVING FUEL TREATMENT DONE. QUICK, IN AND OUT. FOUND MY RECEIPT FROM IST VISIT WHEN TRUCK WAS NEW 2002 DECEMBER. 15 YEARS GOING TO THIS FACILITY.
MORE
Greg H
Total time after I pulled in to the bay was over 40 minutes. That is to long after you pull into the bay.
Total time after I pulled in to the bay was over 40 minutes. That is to long after you pull into the bay.
MORE
Jackie Bell
Have come to the shop for years
Have come to the shop for years
MORE
Maggie G
The guy who waited on me was super friendly, did not pressure me to buy anything additional but offered it. Customer Service wa ...
The guy who waited on me was super friendly, did not pressure me to buy anything additional but offered it. Customer Service was great. Price...very expensive! I will no longer go to Valvoline for that reason alone.
MORE
Dave
Have went several times. Team highly skilled and professional
Have went several times. Team highly skilled and professional
MORE
Alma R
Everyone was very nice and I got a fast oil change
Everyone was very nice and I got a fast oil change
MORE
JAD
Great service and staff
Great service and staff
MORE
Steve W.
Though I was treated decent, I believe that the team leader treated his team in a disrespectful way. He made comments to them ...
Though I was treated decent, I believe that the team leader treated his team in a disrespectful way. He made comments to them trying to belittle them. He also treated the female coworker as if she was stupid, which I did not feel she deserved.
MORE
Holly M
The cost! I have been regularly using my dealership for oil changes with the knowledge that dealers are typically higher in pr ...
The cost! I have been regularly using my dealership for oil changes with the knowledge that dealers are typically higher in price than most service places.Not so much with Valvoline! I usually spend around $50 for an oil change and they rotate my tires for free every time at the dealer! My Valvoline bill was over $100 - yes, I did purchase a $21 air filter. So all things being equal, you were about $30 over what I normally pay. Therefore, will probably not be returning.Everything else was stellar at this Valvoline location.
MORE
Sophie P
Quick service, affordable, helpful
Quick service, affordable, helpful
MORE
Hippie
Well everyone was super helpful! I don't know anything about cars and now I know at least what to do to keep my car maintained. ...
Well everyone was super helpful! I don't know anything about cars and now I know at least what to do to keep my car maintained. Thank you guys!!!(:
MORE
Eric D Boone Sr
manager Will and the entire team are incredibly. They always explain needed service and are very polite.
manager Will and the entire team are incredibly. They always explain needed service and are very polite.
MORE
ChadS
The quickness and not pushing extra services (they just printed suggestions). It was a very professional shop.
The quickness and not pushing extra services (they just printed suggestions). It was a very professional shop.
MORE
Cookie g
They didn't pressure me to buy an air filter. will do on next visit. they adjusted the bolts on my air filter. they explained wh ...
They didn't pressure me to buy an air filter. will do on next visit. they adjusted the bolts on my air filter. they explained what they were doing.
MORE
Big Mac
I think the it’s to costly
I think the it’s to costly
MORE
Alyssa
The staff was very friendly and made me feel comfortable to let them work on my vehicle.
The staff was very friendly and made me feel comfortable to let them work on my vehicle.
MORE
Barb B
They are very friendly and seem qualified for the services they perform.
They are very friendly and seem qualified for the services they perform.
MORE
Colorado17
Arieca was very nice, great to see young women in this profession!
Arieca was very nice, great to see young women in this profession!
MORE
ItJhony
Fast friendly and affordable services. You can’t be that!
Fast friendly and affordable services. You can’t be that!
MORE
Doug G
the Wait seems to be long, and I have noticed a oil drip, but have not gone back to have them check yet.
the Wait seems to be long, and I have noticed a oil drip, but have not gone back to have them check yet.
MORE
Shanny S
The staff was friendly and efficient, which made the long wait tolerable
The staff was friendly and efficient, which made the long wait tolerable
MORE
Crystal a
They were great with everything don’t mind going there at all great service and people
They were great with everything don’t mind going there at all great service and people
MORE
Steve B
The price seems high. I
The price seems high. I
MORE
Thomas L.
The staff was courteous and knowledgable.
The staff was courteous and knowledgable.
MORE
John_W
Quick service, and the fact that a report is tenured to CarFax. My only complaint is that your Carfax report does not list the t ...
Quick service, and the fact that a report is tenured to CarFax. My only complaint is that your Carfax report does not list the type of oil used so it seems that I am not changing with the appropriate frequency since I use Val. Synthetic. which requires every 5000 not 3000 miles.
MORE
Illinifan64
Thought price was a little high but did not have time to go elsewhere across town because I needed oil change and was in a hurry ...
Thought price was a little high but did not have time to go elsewhere across town because I needed oil change and was in a hurry.
MORE
Jledfor
Everyone was friendly and completely the oil changed fast
Everyone was friendly and completely the oil changed fast
MORE
Dean
Quick, friendly and thorough
Quick, friendly and thorough
MORE
Zach G
The staff was extremely professional and I could tell they were trained well. They did everything by the book and didn't skip an ...
The staff was extremely professional and I could tell they were trained well. They did everything by the book and didn't skip any steps to the process. Even though it was just an oil change it was done very professionally and detailed.
MORE
Lynette L
Everyone was quick. And efficient
Everyone was quick. And efficient
MORE
Amanda
They we’re apl so nice! I had my children with me and they chatted with my oldest and cooed with the babies!!! They even made ...
They we’re apl so nice! I had my children with me and they chatted with my oldest and cooed with the babies!!! They even made sure my son got to the bathroom and safely back to the truck.
MORE
Rm
Great people
Great people
MORE
Mandy
The price. I’ve used Valvoline a lot. I assumed the price was competitive. I paid $80 with a coupon. I found the Meineke will do ...
The price. I’ve used Valvoline a lot. I assumed the price was competitive. I paid $80 with a coupon. I found the Meineke will do it for $34-With a coupon. I guess I’ve been overpaying for years. The staff is great! Friendly and helpful.
MORE
Ray h
They were friendly,fast, and efficient
They were friendly,fast, and efficient
MORE
Rubenv38
Long wait time, both outside of bay and inside of bay. Too much jumping around of employees from bay to bay. Could have been mor ...
Long wait time, both outside of bay and inside of bay. Too much jumping around of employees from bay to bay. Could have been more organized to make it more efficient. I was also there before another customer that was let in another bay before me. It was only a few minutes. I was let in about 5 minutes after. I was upset at first but then was let in soon after and was ok with it. Maybe an employee could have came and talked to me and said it would be a short wait for me to get in. They just let the other guy in and didn't say anything to me. They looked at me knowing I was next as they let the other customer in. The other customer even asked employee if I should go in next. He just looked at me and shrugged his shoulders. I'm not very upset with service just took a little too long and could have a little more communication. Also I use 6qt of oil in my vehicle and another quart is more expensive than if I would purchase at any other store. Being that it's valvoline oil you shouldn't have a higher markup than resellers. Just my thoughts.
MORE
Dj
Team did a great job
Team did a great job
MORE
Keith
Highly satisfied is a high bar. I was satisfied.
Highly satisfied is a high bar. I was satisfied.
MORE
Tom.H
Couldn't find a $19.99 coupon online you use to mail me one all the time here's my new address PO Box 394, Livingston, IL 62058 ...
Couldn't find a $19.99 coupon online you use to mail me one all the time here's my new address PO Box 394, Livingston, IL 62058 Thomas Halfhill
MORE
Gus
Friendly staff. Timely service. Offered additional discounts.
Friendly staff. Timely service. Offered additional discounts.
MORE
bmattingly
Knew their stuff.
Knew their stuff.
MORE
Sarah B
Communication, professional, explained everything well
Communication, professional, explained everything well
MORE
Maddie'sMom26
The pricing seemed expensive. It cost more than when I went to the dealership for my previous oil change.
The pricing seemed expensive. It cost more than when I went to the dealership for my previous oil change.
MORE
Tunde
Told me police officers get 15% off, the 62034 location never told me that . The three staff members were friendly, helpful, qui ...
Told me police officers get 15% off, the 62034 location never told me that . The three staff members were friendly, helpful, quick, professional.
MORE
Matt
The young lady who waited on me was very nice. She took things under control and did not over sell the additional services. I ...
The young lady who waited on me was very nice. She took things under control and did not over sell the additional services. I was impressed with her.
MORE
Anonymous
The customer service was great. Employees are very friendly and polite.
The customer service was great. Employees are very friendly and polite.
MORE
cookie G
Quick service and good customer support
Quick service and good customer support
MORE
TerriL
Billie was very attentive and did not pressure me at all merely explained why my car needed a particular service which I agr ...
Billie was very attentive and did not pressure me at all merely explained why my car needed a particular service which I agreed with.
MORE
Bob C.
The staff was courteous and friendly.
The staff was courteous and friendly.
MORE
Anonymous
The tires were finally rotated the way that I asked them to be.
The tires were finally rotated the way that I asked them to be.
MORE
Texas Ranger
Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great le ...
Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great leadership....
MORE
Donna B
Friendly, competent staff
Friendly, competent staff
MORE
Kath S
Friendly staff and quick service
Friendly staff and quick service
MORE
Jerry L
Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the ol ...
Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the old days. That's what I like.
MORE
Tmac
The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they ...
The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they gave me. I could go to my dealer and get oil change fluids checked and tires rotated for the same price. It was faster than at dealer but if you take in consideration oil change and tire rotation you are about $21.00 higher.
MORE
Afbreb
The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing
The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing
MORE
Dave
Highly satisfied. Entire staff helpful and very friendly
Highly satisfied. Entire staff helpful and very friendly
MORE
Kristi P
Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine ...
Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine, that was nice. :)
MORE
Angae
The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz h ...
The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz had excellent communication skills as well as patience (answering my questions and concerns). At other locations I feel pressured and embarrassed if I can't afford any of the recommended services. However, it was explained /suggested and he understood the financial concern. The other team members were Great as well. I will be happy to return to this location for my next service.
MORE
Modeer
Honest and attentive staff.
Honest and attentive staff.
MORE
J_Ray1
Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great ser ...
Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great service was received.
MORE
TeriS
The staff was very nice and service was quick.
The staff was very nice and service was quick.
MORE
Greg
Very expensive compared to the dealer
Very expensive compared to the dealer
MORE
Anonymous
I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinkin ...
I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinking iit was an air filter. I could of put that on myself instead of being charged $40.00
MORE
osejesu
Always get oil change at valvoline and always happy with the service.
Always get oil change at valvoline and always happy with the service.
MORE
Jeff L.
I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the d ...
I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the dirty filter and I did want it changed but never told the price of filter or oil change.I have a very small car (Ford Fiesta) oil change and filter was over 85.00.My previous oil change at another location was in the low 40.00 range.
MORE
Paula P.
Friendly, courteous employees not only to me but to each other as well.
Friendly, courteous employees not only to me but to each other as well.
MORE
Tim K
Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.
Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.
MORE
Rex B
I am hard of hearing and the man took his time as well spoke louder for my understanding
I am hard of hearing and the man took his time as well spoke louder for my understanding
MORE
Marys
Price too high. Feel they overemphasized dirtiness of air filter and need to change
Price too high. Feel they overemphasized dirtiness of air filter and need to change
MORE
Todd T
Not available.
Not available.
MORE
John P.
The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillio ...
The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillion (bottomside) were very timely in what they had to do also. We really like this location because the employees are just really nice and easy to talk to. Thank you for such a wonderful experience.
MORE
Al
Quick I'm and out
Quick I'm and out
MORE
TIM E.
DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.
DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.
MORE
C.Schramm
Clean friendly no pressure fast service
Clean friendly no pressure fast service
MORE
Anonymous
Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was h ...
Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was horrible from the time I arrived to the time I left I was there 1 hr at least and that's way too long it's never taken longer then 25 mins
MORE
Jennie S
They service is quick and not much waiting time
They service is quick and not much waiting time
MORE
Wilson Blevins
Friendly staff, quick service, communicated recommendations without pressure
Friendly staff, quick service, communicated recommendations without pressure
MORE
Rockib
Great service and super attitudes
Great service and super attitudes
MORE
Missy E
The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what t ...
The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what they were doing. I will recommend this valvoline to everyone. Wonderful staff
MORE
Cristi B
The staff was great and the service was fast and excellent
The staff was great and the service was fast and excellent
MORE
JeanetteM
The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend ...
The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend another service or part replacement it is done precisely without pressure to purchase. I feel okay to ask questions without being made to feel "stupid" about not knowing a particular part or service. Thanks for always being there.
MORE
Ms. L
Very fasdt and courteous employees
Very fasdt and courteous employees
MORE
Tiffany
Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are ...
Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are both ecstatic to see women working in the shop. The crew working that day worked great as a team and were highly knowledgeable and very friendly all of which I greatly appreciate it and will return.
MORE
Nazareth P.
Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very ...
Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very professional.
MORE
Steve Green
The quality of the product and the service were exceptional.
The quality of the product and the service were exceptional.
MORE
Full synthetic
All around great and fast experience
All around great and fast experience
MORE
vinylhound
quick service
quick service
MORE
Anonymous
Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it i ...
Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it is listed on a program I have.I was not given nor offer a sticker for when the oil is due. I now have a rute value missing.
MORE
Roy G
I was treated very nicely by the staff.
I was treated very nicely by the staff.
MORE
Marissa L
Customer service was phenomenal!
Customer service was phenomenal!
MORE
KizzyH
Good customer service
Good customer service
MORE
Rick P
The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superio ...
The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superior.
MORE
Garrick
My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I te ...
My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I tend to run on a tight schedule most of the time.
MORE
SusieQ
All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collins ...
All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collinsville location.
MORE
MichelleW
The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.
The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.
MORE
CM
Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to ...
Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to my dealer for oil changes, but have difficulty getting an appointment with my work schedule. I haven't been to Valvoline in years, but I would be happy to return again. Everyone was friendly and approachable; I could tell they were all hard workers.
MORE
RickL
I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that ...
I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that I stay. The team worked like a NASCAR pit crew and changed my oil and the rear diff very quickly. I told them I appreciated then staying a few extra minutes on a Friday for me. Super friendly, super fast, excellent work, best experience ever, and I have have been going there for a long time.
MORE
poppag
fast and friendly service at a good price......
fast and friendly service at a good price......
MORE
Pam H.
Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional se ...
Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional services like the employees often due, and because of that, with the services he suggested, I did decide to purchase one. I don't like to feel like I have to buy something, and this employee did NOT make me feel this way. When they offer needed services without pressure, I feel more inclined to purchase one. Great job!
MORE
Anonymous
good service , service timing was good , staff was helpful
good service , service timing was good , staff was helpful
MORE
Dave3156
Great service
Great service
MORE
William R.
I'm always satisfied with the service I receive at the Collinsville Illinois VIOC. The staff is friendly, knowledgeable, and qui ...
I'm always satisfied with the service I receive at the Collinsville Illinois VIOC. The staff is friendly, knowledgeable, and quick. Even when they are busy, I never feel neglected as a customer. See you again in 3,000 miles!
MORE
Debbie B
Quick service, knowledgeable staff
Quick service, knowledgeable staff
MORE
Cameron
Was told I could not use a coupon that another customer gave me that they didn't need. It was for $20 off.
Was told I could not use a coupon that another customer gave me that they didn't need. It was for $20 off.
MORE
Smokey41
Oil change at Valvoline is $60. (Plus $3.50 for 1/2 Qt extrao oil) With coupon somewhat less. I have taken two of my cars this ...
Oil change at Valvoline is $60. (Plus $3.50 for 1/2 Qt extrao oil) With coupon somewhat less. I have taken two of my cars this week to the Chevy dealer who changes the oil (semi-Syn) rotates the tires for $45.00. (Plus $3.00 for extra oil (a quart in one case.)There is also a $10.00 off coupon usually available. Hard to beat price wise. Chevy takes 45 minutes to hour which Valvolene beats.
MORE
Mpdsarge
All the staff were great. They appeared very confident in their job.
All the staff were great. They appeared very confident in their job.
MORE
Elkieo
Went over work in detail and work needed. Did not pressure sell me. We're very friendly and helpful. Best visit to date.
Went over work in detail and work needed. Did not pressure sell me. We're very friendly and helpful. Best visit to date.
MORE
Anonymous
Good service for the price and close to where I live
Good service for the price and close to where I live
MORE
wreko
Just an oil change, not really something to get thrilled about.
Just an oil change, not really something to get thrilled about.
MORE
MaryD
Friendly service
Friendly service
MORE
Anonymous
Was waited on within a couple minutes because I was early. Then pulled right in they got started on me. Sat in the car during t ...
Was waited on within a couple minutes because I was early. Then pulled right in they got started on me. Sat in the car during the whole thing. The one worker reconized I had a different car he had rememembered me by name and wondered what happen to my other car . He told me I will be happy with this one better . Very helpful.
MORE
Dominick B
The staff was professional and courteous.
The staff was professional and courteous.
MORE
Susan L
They were quick and for the job done well.
They were quick and for the job done well.
MORE
Lynn S
The technicians were friendly, fast and very professional.
The technicians were friendly, fast and very professional.
MORE
Hakeem A
Customer Service was exceptional. All the personnel was friendly and helpful.
Customer Service was exceptional. All the personnel was friendly and helpful.
MORE
Lance E
My wait for service was very long, over half an hour.
My wait for service was very long, over half an hour.
MORE
Erica S.
I didn't feel pressured to buy upgrades or unnecessarily replace parts on my car.
I didn't feel pressured to buy upgrades or unnecessarily replace parts on my car.
MORE
alb
Quick service
Quick service
MORE
Anonymous
Easy in and out, no hard sell for any other service
Easy in and out, no hard sell for any other service
MORE
bad luck j
we were directed to bay three when we were at bay one and had to wait forever as we waited 2 cars were processed and we were st ...
we were directed to bay three when we were at bay one and had to wait forever as we waited 2 cars were processed and we were still waiting what did we do wrong???
MORE
Anonymous
Staff was very nice and courteous
Staff was very nice and courteous
MORE
JohnR
I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.
I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.
MORE
No
Great professional staff.
Great professional staff.
MORE
Brian T
As usual, I received the service I wanted quickly competently. The staff was professional yet fun.
As usual, I received the service I wanted quickly competently. The staff was professional yet fun.
MORE
Penny B
The knowledge and friendliness of the two I encountered.
The knowledge and friendliness of the two I encountered.
MORE
Paul 48
The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 500 ...
The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 5000 mile intervals were needed, not 3000.
MORE
Bl
They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a h ...
They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a hurry.
MORE
velta
Very professional
Very professional
MORE
Chef Tony
Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun ...
Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun at the same time if that makes sense.
MORE
Reedy
Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. Th ...
Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. This is the only location I will go to from now on.
MORE
Ang
Overall wonderful service!
Overall wonderful service!
MORE
Maureen W
The manager communicated clearly and explained what was happening every step of the way.
The manager communicated clearly and explained what was happening every step of the way.
MORE
Matt
Was told battery didn't test well. Had battery tested and told I had a bad battery. This prevented finding car not starting
Was told battery didn't test well. Had battery tested and told I had a bad battery. This prevented finding car not starting
MORE
Anonymous
Oil changes have gotten pretty expensive.
Oil changes have gotten pretty expensive.
MORE
Anonymous
Courteous staff, very professional, no high pressure, great teamwork.
Courteous staff, very professional, no high pressure, great teamwork.
MORE
Lisa M.
Terrell is such a sweet young man, explained everything including recommendations but no pressure!
Terrell is such a sweet young man, explained everything including recommendations but no pressure!
MORE
Ron
Courteous service and I received the oil change I went in to get.
Courteous service and I received the oil change I went in to get.
MORE
Alice M.
The service was great and there was no pressure for add-ons.
The service was great and there was no pressure for add-ons.
MORE
Cookie
The young man answered my questions about a service I needed concerning the price but didn't pressure me into getting the servic ...
The young man answered my questions about a service I needed concerning the price but didn't pressure me into getting the service that day when I told him I couldn't afford it that day.
MORE
Alisa C.
They happened to have women working and that just somehow made the experience more pleasurably for some reason. But usually, thi ...
They happened to have women working and that just somehow made the experience more pleasurably for some reason. But usually, this location is rather friendly anyway. After my free oil changes with the dealership expired, I have been coming here and have been surprisingly pleased with the service.
MORE
CarolynP
After you replaced blinker bulb the passenger side window wouldn't raise. The manager took the time to Check fuses and remove t ...
After you replaced blinker bulb the passenger side window wouldn't raise. The manager took the time to Check fuses and remove the door trim to see if he could get the window to go up. Nothing worked. He put the door back together and clean fingerprints. He spent an hour of his time and was so kind. He gave his recommendation on who to take it to. I've been a customer for 12 years and will certainly let others know about the super service I received.
MORE
BC
They all made sure i understood what was wrong with my vehicle, what could wait a little while to be replaced or repaired and wh ...
They all made sure i understood what was wrong with my vehicle, what could wait a little while to be replaced or repaired and what should be replaced or repaired immediately. They answered all questions that i had.
MORE
Mayra P
Loved that pulling up to my local valvoline there was no line waiting. I was able to pull right in to get an oil change and was ...
Loved that pulling up to my local valvoline there was no line waiting. I was able to pull right in to get an oil change and was out by 10 minutes. Great service as well!
MORE
Charles S
Very professional
Very professional
MORE
Matt S.
Durinf this visit the only thing not satisfiying was the fact the works gloves do have grease or oil on them and then touch the ...
Durinf this visit the only thing not satisfiying was the fact the works gloves do have grease or oil on them and then touch the outside of the hood leaving greasy finger prints. The Glen Carbon location was worse by dripping oil all down the grill of my car.
MORE
KLW
The staff were friendly and efficient, which made an unexpected car issue not seem so bad.
The staff were friendly and efficient, which made an unexpected car issue not seem so bad.
MORE
Tony
It just took to long once I got in.
It just took to long once I got in.
MORE
Kris
Every body was kind, knowledgeable and professional.
Every body was kind, knowledgeable and professional.
MORE
Mac
All of the staff were professional and and very respectful. The employees at this location really do set the standard that othe ...
All of the staff were professional and and very respectful. The employees at this location really do set the standard that others should follow.
MORE
Sarah R
I really liked that I didn't have to wait long, I was able to get right in. I also really liked how informative they were with e ...
I really liked that I didn't have to wait long, I was able to get right in. I also really liked how informative they were with everything. I will definitely be going back for all my oil changes, and have been telling friends and family about my experience at Valvoline, and how they have to go and check out their great services and prices! I feel at easy knowing when I come in I will be taken care of with no worries. Thank you Valvoline!!
MORE
Diggity
Excellent customer service from all employees
Excellent customer service from all employees
MORE
Kstaj
Great team. Very friendly and knowledgable.
Great team. Very friendly and knowledgable.
MORE
Wilson
Took a little longer than was expecting. It was completely fine, just took awhile. The price was expensive, but that's not their ...
Took a little longer than was expecting. It was completely fine, just took awhile. The price was expensive, but that's not their fault, the oil my car needs is more expensive I guess.
MORE
Patty M
The staff was highly educated on what they were doing.. no pressure was that on my end. The service was fast and all done in a t ...
The staff was highly educated on what they were doing.. no pressure was that on my end. The service was fast and all done in a timely manner.
MORE
wallybp
every thing went as expected. cost was more than expected
every thing went as expected. cost was more than expected
MORE
Retired Nurse
They were very professional & focused on moving the process along quickly. The female attendant had me move to another space tha ...
They were very professional & focused on moving the process along quickly. The female attendant had me move to another space that had opened, because the person ahead of me was taking a tad bit longer. The main guy explained very professionally all that would be taking place. At the end, there was a problem with my hood latch closing correctly. 3 of the guys worked together on it to resolve it quickly. They were friendly & very pleasant! I will return.
MORE
Tenejo
Great service. Friendly
Great service. Friendly
MORE
Melodyf
The manager Phil actually took care of me himself. He and his team were quick, friendly, and professional.
The manager Phil actually took care of me himself. He and his team were quick, friendly, and professional.
MORE
wreko
Wait time and cost
Wait time and cost
MORE
Phil G.
quick, friendly, service.
quick, friendly, service.
MORE
tasha scott
everyone was very nice and friendly
everyone was very nice and friendly
MORE
terri
Always fast reliable and convenient
Always fast reliable and convenient
MORE
Jenn G.
The staff was very helpful and friendly. They did not try to sell me on a bunch of extra things than what I was there for. They ...
The staff was very helpful and friendly. They did not try to sell me on a bunch of extra things than what I was there for. They let me know about a service I should have done soon. The manager was excellent!
MORE
Jerry G
The speed of the service. The professional staff.
The speed of the service. The professional staff.
MORE
Anonymous
There is always room for improvement. It was overall a good experience, i will be back and I would recommend you to my friends
There is always room for improvement. It was overall a good experience, i will be back and I would recommend you to my friends
MORE
Cmstarz
Did not try to talk me into anything just told me what was needed-coupon was great-
Did not try to talk me into anything just told me what was needed-coupon was great-
MORE
Natalie
Prices are still too high for a standard oil change
Prices are still too high for a standard oil change
MORE
TomG
Waiting outside, me and another had to move and switch spots, so we were moving up & back and going around others. The persisten ...
Waiting outside, me and another had to move and switch spots, so we were moving up & back and going around others. The persistence of getting additional services gets old. Other than that, they are competent people which is #1 with me.
MORE
AllisonN
The service was fast and friendly. They clearly knew what they were doing and gave me confidence in their ability.
The service was fast and friendly. They clearly knew what they were doing and gave me confidence in their ability.
MORE
Chuckth@rocketmail
Staff was friendly and informative o all aspects of services that were provided.
Staff was friendly and informative o all aspects of services that were provided.
MORE
Lindsay K
Last time I was there, the dipstick broke, and this time they replaced it very happily. It took a long time, but they gave me u ...
Last time I was there, the dipstick broke, and this time they replaced it very happily. It took a long time, but they gave me updates along the way. Everyone there was extremely friendly and helpful.
MORE
Anonymous
Service good everyone was very nice to me.
Service good everyone was very nice to me.
MORE
Anonymous
Very curtious and helpful.
Very curtious and helpful.
MORE
Melissa A
Seemed like it took quite a bit longer than usual once I was in the bay.
Seemed like it took quite a bit longer than usual once I was in the bay.
MORE
Micheal S.
The service tech was knowledgeable and friendly and didn't try to pressure me into additional services other then what I came fo ...
The service tech was knowledgeable and friendly and didn't try to pressure me into additional services other then what I came for. He simply informed me on recommendations and allowed me to make the decision without question. Good service!
MORE
Mr Justin
Phil was great, very polite.
Phil was great, very polite.
MORE
SK
They were friendly and not pushy.
They were friendly and not pushy.
MORE
jeanette h.
cause I didn't have to do it myself
cause I didn't have to do it myself
MORE
Bob the plumber
They topped off my oil. Oil light came on.
They topped off my oil. Oil light came on.
MORE
TrustTiger
Technician wanted to perform more work than we wanted.
Technician wanted to perform more work than we wanted.
MORE