1491 Vandalia
Collinsville, IL, 62234

Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great le ...

Experience was fantastic, employees were very friendly and the store manager Wil is a very knowledgeable person and has great leadership....

MORE

Friendly, competent staff

Friendly, competent staff

MORE

Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the ol ...

Because the employees are friendly, courteous, knowledgeable and efficient. That's they way retail businesses were run in the old days. That's what I like.

MORE

The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing

The service was outstanding the staff especially Will was great. We brings all our vehicles to Valvu e for servicing

MORE

Highly satisfied. Entire staff helpful and very friendly

Highly satisfied. Entire staff helpful and very friendly

MORE

Friendly staff and quick service

Friendly staff and quick service

MORE

The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they ...

The service is what I expected no more or no less. The price was $8.00 higher than normally pay including a $5.00 discount they gave me. I could go to my dealer and get oil change fluids checked and tires rotated for the same price. It was faster than at dealer but if you take in consideration oil change and tire rotation you are about $21.00 higher.

MORE

Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine ...

Quick & easy. I was able to stay in my car and staff was very informative. They complimented me on the cleanliness of my engine, that was nice. :)

MORE

The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz h ...

The level of Customer Service I received upon arrival. The friendliest of the staff and how willing they were to help. Fritz had excellent communication skills as well as patience (answering my questions and concerns). At other locations I feel pressured and embarrassed if I can't afford any of the recommended services. However, it was explained /suggested and he understood the financial concern. The other team members were Great as well. I will be happy to return to this location for my next service.

MORE

Honest and attentive staff.

Honest and attentive staff.

MORE

Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great ser ...

Price felt a little high for a 5-quart synthetic blend oil change. I did appreciate the coupon however and I do think great service was received.

MORE

The staff was very nice and service was quick.

The staff was very nice and service was quick.

MORE

Very expensive compared to the dealer

Very expensive compared to the dealer

MORE

I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinkin ...

I mentioned to the lady several times I'm hard of hearing she is not being clear Had trouble. I bought a cabin filter thinking iit was an air filter. I could of put that on myself instead of being charged $40.00

MORE

Always get oil change at valvoline and always happy with the service.

Always get oil change at valvoline and always happy with the service.

MORE

I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the d ...

I was happy with the staff and quality if service.I was surprised by the final cost when the work was done. They showed me the dirty filter and I did want it changed but never told the price of filter or oil change.I have a very small car (Ford Fiesta) oil change and filter was over 85.00.My previous oil change at another location was in the low 40.00 range.

MORE

Friendly, courteous employees not only to me but to each other as well.

Friendly, courteous employees not only to me but to each other as well.

MORE

Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.

Very accommodating with info about the services I purchased, offers of other services. Accepted coupon I had for services.

MORE

I am hard of hearing and the man took his time as well spoke louder for my understanding

I am hard of hearing and the man took his time as well spoke louder for my understanding

MORE

Price too high. Feel they overemphasized dirtiness of air filter and need to change

Price too high. Feel they overemphasized dirtiness of air filter and need to change

MORE

Not available.

Not available.

MORE

The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillio ...

The service was exceptional! Our CSR person was Anieca. She was very knowledgeable and courteous. Jordon (topside) and Dillion (bottomside) were very timely in what they had to do also. We really like this location because the employees are just really nice and easy to talk to. Thank you for such a wonderful experience.

MORE

Quick I'm and out

Quick I'm and out

MORE

DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.

DID NOT HAVE TO WAIT LIKE OTHER VALVOLINE CENTERS I HAVE BEEN TOO.

MORE

Clean friendly no pressure fast service

Clean friendly no pressure fast service

MORE

Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was h ...

Pricing went up due to new oil that GM is wanting and I'm not going to pay 89 dollars for an oil change also the wait time was horrible from the time I arrived to the time I left I was there 1 hr at least and that's way too long it's never taken longer then 25 mins

MORE

They service is quick and not much waiting time

They service is quick and not much waiting time

MORE

Friendly staff, quick service, communicated recommendations without pressure

Friendly staff, quick service, communicated recommendations without pressure

MORE

Great service and super attitudes

Great service and super attitudes

MORE

The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what t ...

The employees were wonderful. Very nice, they told me everything they were doing and why. They were very knowledgeable in what they were doing. I will recommend this valvoline to everyone. Wonderful staff

MORE

The staff was great and the service was fast and excellent

The staff was great and the service was fast and excellent

MORE

The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend ...

The staff are always very courteous and professional every time I bring one of my vehicles in to be serviced. If they recommend another service or part replacement it is done precisely without pressure to purchase. I feel okay to ask questions without being made to feel "stupid" about not knowing a particular part or service. Thanks for always being there.

MORE

Very fasdt and courteous employees

Very fasdt and courteous employees

MORE

Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are ...

Had a great experience I brought my daughter with to see how easy it is to go get it oil change as she is a new driver, we are both ecstatic to see women working in the shop. The crew working that day worked great as a team and were highly knowledgeable and very friendly all of which I greatly appreciate it and will return.

MORE

Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very ...

Handled all of my vehicles need during this visit. Let me know what maintenance that my vehicle would in the coming months. Very professional.

MORE

The quality of the product and the service were exceptional.

The quality of the product and the service were exceptional.

MORE

All around great and fast experience

All around great and fast experience

MORE

quick service

quick service

MORE

Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it i ...

Trying to tell me I needed a new sepertine belt when you replaced it in 2015.She said it was not listed in the computer but it is listed on a program I have.I was not given nor offer a sticker for when the oil is due. I now have a rute value missing.

MORE

I was treated very nicely by the staff.

I was treated very nicely by the staff.

MORE

Customer service was phenomenal!

Customer service was phenomenal!

MORE

Good customer service

Good customer service

MORE

The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superio ...

The waiting room could use a tv or music. Room was bot cool. could use comfortable furniture.Service is adequate nothing superior.

MORE

My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I te ...

My oil change was completed in an efficient and thorough manner and in a short amount of time. This was very helpful since I tend to run on a tight schedule most of the time.

MORE

All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collins ...

All of the staff spoke to me and my daughter in a professional manner. The service is always quick and well-done at this Collinsville location.

MORE

The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.

The service received was fast and efficient. Staff gets you in and out within a reasonable amount of time.

MORE

Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to ...

Tara was very helpful. She explained every service my car needed at this time and gave me a price breakdown. I typically go to my dealer for oil changes, but have difficulty getting an appointment with my work schedule. I haven't been to Valvoline in years, but I would be happy to return again. Everyone was friendly and approachable; I could tell they were all hard workers.

MORE

I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that ...

I got there 5 minutes before close. I didn't realize they closed at 7. I offered to come back the next day, but he insisted that I stay. The team worked like a NASCAR pit crew and changed my oil and the rear diff very quickly. I told them I appreciated then staying a few extra minutes on a Friday for me. Super friendly, super fast, excellent work, best experience ever, and I have have been going there for a long time.

MORE

fast and friendly service at a good price......

fast and friendly service at a good price......

MORE

Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional se ...

Person who waited on me, I think they call him Fitz, had an outstanding personality. He did not pressure me to buy additional services like the employees often due, and because of that, with the services he suggested, I did decide to purchase one. I don't like to feel like I have to buy something, and this employee did NOT make me feel this way. When they offer needed services without pressure, I feel more inclined to purchase one. Great job!

MORE

good service , service timing was good , staff was helpful

good service , service timing was good , staff was helpful

MORE

Great service

Great service

MORE

I'm always satisfied with the service I receive at the Collinsville Illinois VIOC. The staff is friendly, knowledgeable, and qui ...

I'm always satisfied with the service I receive at the Collinsville Illinois VIOC. The staff is friendly, knowledgeable, and quick. Even when they are busy, I never feel neglected as a customer. See you again in 3,000 miles!

MORE

Quick service, knowledgeable staff

Quick service, knowledgeable staff

MORE

Was told I could not use a coupon that another customer gave me that they didn't need. It was for $20 off.

Was told I could not use a coupon that another customer gave me that they didn't need. It was for $20 off.

MORE

Oil change at Valvoline is $60. (Plus $3.50 for 1/2 Qt extrao oil) With coupon somewhat less. I have taken two of my cars this ...

Oil change at Valvoline is $60. (Plus $3.50 for 1/2 Qt extrao oil) With coupon somewhat less. I have taken two of my cars this week to the Chevy dealer who changes the oil (semi-Syn) rotates the tires for $45.00. (Plus $3.00 for extra oil (a quart in one case.)There is also a $10.00 off coupon usually available. Hard to beat price wise. Chevy takes 45 minutes to hour which Valvolene beats.

MORE

All the staff were great. They appeared very confident in their job.

All the staff were great. They appeared very confident in their job.

MORE

Went over work in detail and work needed. Did not pressure sell me. We're very friendly and helpful. Best visit to date.

Went over work in detail and work needed. Did not pressure sell me. We're very friendly and helpful. Best visit to date.

MORE

Good service for the price and close to where I live

Good service for the price and close to where I live

MORE

Just an oil change, not really something to get thrilled about.

Just an oil change, not really something to get thrilled about.

MORE

Friendly service

Friendly service

MORE

Was waited on within a couple minutes because I was early. Then pulled right in they got started on me. Sat in the car during t ...

Was waited on within a couple minutes because I was early. Then pulled right in they got started on me. Sat in the car during the whole thing. The one worker reconized I had a different car he had rememembered me by name and wondered what happen to my other car . He told me I will be happy with this one better . Very helpful.

MORE

The staff was professional and courteous.

The staff was professional and courteous.

MORE

They were quick and for the job done well.

They were quick and for the job done well.

MORE

The technicians were friendly, fast and very professional.

The technicians were friendly, fast and very professional.

MORE

Customer Service was exceptional. All the personnel was friendly and helpful.

Customer Service was exceptional. All the personnel was friendly and helpful.

MORE

My wait for service was very long, over half an hour.

My wait for service was very long, over half an hour.

MORE

I didn't feel pressured to buy upgrades or unnecessarily replace parts on my car.

I didn't feel pressured to buy upgrades or unnecessarily replace parts on my car.

MORE

Quick service

Quick service

MORE

Easy in and out, no hard sell for any other service

Easy in and out, no hard sell for any other service

MORE

we were directed to bay three when we were at bay one and had to wait forever as we waited 2 cars were processed and we were st ...

we were directed to bay three when we were at bay one and had to wait forever as we waited 2 cars were processed and we were still waiting what did we do wrong???

MORE

Staff was very nice and courteous

Staff was very nice and courteous

MORE

I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.

I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.

MORE

Great professional staff.

Great professional staff.

MORE

As usual, I received the service I wanted quickly competently. The staff was professional yet fun.

As usual, I received the service I wanted quickly competently. The staff was professional yet fun.

MORE

The knowledge and friendliness of the two I encountered.

The knowledge and friendliness of the two I encountered.

MORE

The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 500 ...

The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 5000 mile intervals were needed, not 3000.

MORE

They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a h ...

They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a hurry.

MORE

Very professional

Very professional

MORE

Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun ...

Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun at the same time if that makes sense.

MORE

Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. Th ...

Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. This is the only location I will go to from now on.

MORE

Overall wonderful service!

Overall wonderful service!

MORE

The manager communicated clearly and explained what was happening every step of the way.

The manager communicated clearly and explained what was happening every step of the way.

MORE

Was told battery didn't test well. Had battery tested and told I had a bad battery. This prevented finding car not starting

Was told battery didn't test well. Had battery tested and told I had a bad battery. This prevented finding car not starting

MORE

Oil changes have gotten pretty expensive.

Oil changes have gotten pretty expensive.

MORE

Courteous staff, very professional, no high pressure, great teamwork.

Courteous staff, very professional, no high pressure, great teamwork.

MORE

Terrell is such a sweet young man, explained everything including recommendations but no pressure!

Terrell is such a sweet young man, explained everything including recommendations but no pressure!

MORE

Courteous service and I received the oil change I went in to get.

Courteous service and I received the oil change I went in to get.

MORE

The service was great and there was no pressure for add-ons.

The service was great and there was no pressure for add-ons.

MORE

The young man answered my questions about a service I needed concerning the price but didn't pressure me into getting the servic ...

The young man answered my questions about a service I needed concerning the price but didn't pressure me into getting the service that day when I told him I couldn't afford it that day.

MORE

They happened to have women working and that just somehow made the experience more pleasurably for some reason. But usually, thi ...

They happened to have women working and that just somehow made the experience more pleasurably for some reason. But usually, this location is rather friendly anyway. After my free oil changes with the dealership expired, I have been coming here and have been surprisingly pleased with the service.

MORE

After you replaced blinker bulb the passenger side window wouldn't raise. The manager took the time to Check fuses and remove t ...

After you replaced blinker bulb the passenger side window wouldn't raise. The manager took the time to Check fuses and remove the door trim to see if he could get the window to go up. Nothing worked. He put the door back together and clean fingerprints. He spent an hour of his time and was so kind. He gave his recommendation on who to take it to. I've been a customer for 12 years and will certainly let others know about the super service I received.

MORE

They all made sure i understood what was wrong with my vehicle, what could wait a little while to be replaced or repaired and wh ...

They all made sure i understood what was wrong with my vehicle, what could wait a little while to be replaced or repaired and what should be replaced or repaired immediately. They answered all questions that i had.

MORE

Loved that pulling up to my local valvoline there was no line waiting. I was able to pull right in to get an oil change and was ...

Loved that pulling up to my local valvoline there was no line waiting. I was able to pull right in to get an oil change and was out by 10 minutes. Great service as well!

MORE

Very professional

Very professional

MORE

Durinf this visit the only thing not satisfiying was the fact the works gloves do have grease or oil on them and then touch the ...

Durinf this visit the only thing not satisfiying was the fact the works gloves do have grease or oil on them and then touch the outside of the hood leaving greasy finger prints. The Glen Carbon location was worse by dripping oil all down the grill of my car.

MORE

The staff were friendly and efficient, which made an unexpected car issue not seem so bad.

The staff were friendly and efficient, which made an unexpected car issue not seem so bad.

MORE

It just took to long once I got in.

It just took to long once I got in.

MORE

Every body was kind, knowledgeable and professional.

Every body was kind, knowledgeable and professional.

MORE

All of the staff were professional and and very respectful. The employees at this location really do set the standard that othe ...

All of the staff were professional and and very respectful. The employees at this location really do set the standard that others should follow.

MORE

I really liked that I didn't have to wait long, I was able to get right in. I also really liked how informative they were with e ...

I really liked that I didn't have to wait long, I was able to get right in. I also really liked how informative they were with everything. I will definitely be going back for all my oil changes, and have been telling friends and family about my experience at Valvoline, and how they have to go and check out their great services and prices! I feel at easy knowing when I come in I will be taken care of with no worries. Thank you Valvoline!!

MORE

Excellent customer service from all employees

Excellent customer service from all employees

MORE

Great team. Very friendly and knowledgable.

Great team. Very friendly and knowledgable.

MORE

Took a little longer than was expecting. It was completely fine, just took awhile. The price was expensive, but that's not their ...

Took a little longer than was expecting. It was completely fine, just took awhile. The price was expensive, but that's not their fault, the oil my car needs is more expensive I guess.

MORE

The staff was highly educated on what they were doing.. no pressure was that on my end. The service was fast and all done in a t ...

The staff was highly educated on what they were doing.. no pressure was that on my end. The service was fast and all done in a timely manner.

MORE

every thing went as expected. cost was more than expected

every thing went as expected. cost was more than expected

MORE

They were very professional & focused on moving the process along quickly. The female attendant had me move to another space tha ...

They were very professional & focused on moving the process along quickly. The female attendant had me move to another space that had opened, because the person ahead of me was taking a tad bit longer. The main guy explained very professionally all that would be taking place. At the end, there was a problem with my hood latch closing correctly. 3 of the guys worked together on it to resolve it quickly. They were friendly & very pleasant! I will return.

MORE

Great service. Friendly

Great service. Friendly

MORE

The manager Phil actually took care of me himself. He and his team were quick, friendly, and professional.

The manager Phil actually took care of me himself. He and his team were quick, friendly, and professional.

MORE

Wait time and cost

Wait time and cost

MORE

quick, friendly, service.

quick, friendly, service.

MORE

everyone was very nice and friendly

everyone was very nice and friendly

MORE

Always fast reliable and convenient

Always fast reliable and convenient

MORE

The staff was very helpful and friendly. They did not try to sell me on a bunch of extra things than what I was there for. They ...

The staff was very helpful and friendly. They did not try to sell me on a bunch of extra things than what I was there for. They let me know about a service I should have done soon. The manager was excellent!

MORE

The speed of the service. The professional staff.

The speed of the service. The professional staff.

MORE

There is always room for improvement. It was overall a good experience, i will be back and I would recommend you to my friends

There is always room for improvement. It was overall a good experience, i will be back and I would recommend you to my friends

MORE

Did not try to talk me into anything just told me what was needed-coupon was great-

Did not try to talk me into anything just told me what was needed-coupon was great-

MORE

Prices are still too high for a standard oil change

Prices are still too high for a standard oil change

MORE

Waiting outside, me and another had to move and switch spots, so we were moving up & back and going around others. The persisten ...

Waiting outside, me and another had to move and switch spots, so we were moving up & back and going around others. The persistence of getting additional services gets old. Other than that, they are competent people which is #1 with me.

MORE

The service was fast and friendly. They clearly knew what they were doing and gave me confidence in their ability.

The service was fast and friendly. They clearly knew what they were doing and gave me confidence in their ability.

MORE

Staff was friendly and informative o all aspects of services that were provided.

Staff was friendly and informative o all aspects of services that were provided.

MORE

Last time I was there, the dipstick broke, and this time they replaced it very happily. It took a long time, but they gave me u ...

Last time I was there, the dipstick broke, and this time they replaced it very happily. It took a long time, but they gave me updates along the way. Everyone there was extremely friendly and helpful.

MORE

Service good everyone was very nice to me.

Service good everyone was very nice to me.

MORE

Very curtious and helpful.

Very curtious and helpful.

MORE

Seemed like it took quite a bit longer than usual once I was in the bay.

Seemed like it took quite a bit longer than usual once I was in the bay.

MORE

The service tech was knowledgeable and friendly and didn't try to pressure me into additional services other then what I came fo ...

The service tech was knowledgeable and friendly and didn't try to pressure me into additional services other then what I came for. He simply informed me on recommendations and allowed me to make the decision without question. Good service!

MORE

Phil was great, very polite.

Phil was great, very polite.

MORE

They were friendly and not pushy.

They were friendly and not pushy.

MORE

cause I didn't have to do it myself

cause I didn't have to do it myself

MORE

They topped off my oil. Oil light came on.

They topped off my oil. Oil light came on.

MORE

Technician wanted to perform more work than we wanted.

Technician wanted to perform more work than we wanted.

MORE

The professionlism of the staff as well the speed and efficiency at which they completed the servicing of my vehicle.

The professionlism of the staff as well the speed and efficiency at which they completed the servicing of my vehicle.

MORE

The wait was way to long. I think one of the bays was being used by one of the workers for their own personal car.

The wait was way to long. I think one of the bays was being used by one of the workers for their own personal car.

MORE

Very courteous staff. Will was pleasant to deal with.

Very courteous staff. Will was pleasant to deal with.

MORE

Place looked cleaner than previous experiences. Greeted and told all team member names. The greeter was very communicative and ...

Place looked cleaner than previous experiences. Greeted and told all team member names. The greeter was very communicative and the team worked together very professionally.

MORE

They weren't pushy will all the extras sometimes I have experienced at VIOC.

They weren't pushy will all the extras sometimes I have experienced at VIOC.

MORE

Had bad experiences at the Collinsville store in the past

Had bad experiences at the Collinsville store in the past

MORE

Too much pressure to fix other things while I'm getting my oil change. They weren't allowing me extra time to weigh my options.

Too much pressure to fix other things while I'm getting my oil change. They weren't allowing me extra time to weigh my options.

MORE

The professionalism shown by the employees during the service on my vehicle. Their attitude is a fine reflection on the store ...

The professionalism shown by the employees during the service on my vehicle. Their attitude is a fine reflection on the store manager and on the Valvoline company.

MORE

Speediness was vgood and completed service quickly

Speediness was vgood and completed service quickly

MORE

I enjoy the people & you have great service, Valvoline is just getting too expensive. Why pay $56.53 when there are 2 or 3 othe ...

I enjoy the people & you have great service, Valvoline is just getting too expensive. Why pay $56.53 when there are 2 or 3 other companies sending me coupons for $20 oil changes?

MORE

Fast, friendly service

Fast, friendly service

MORE

I just want to thank Zane, Tara and the Asst Manager for their awesome service. They were very helpful and punctual with my oil ...

I just want to thank Zane, Tara and the Asst Manager for their awesome service. They were very helpful and punctual with my oil change. Although they made helpful suggestions about me vehicle, they didn't get upset, pushy, or try to invoke fear in me getting specific things done that were needed! Thanks Again!!

MORE

I HAD CALLED EARLIER TO DISCUSS WHAT SERVICES I WAS LOOKING AT AND TO CHECK PRICING. AFTER TALKING WITH WILL I FELT VERY CONFOR ...

I HAD CALLED EARLIER TO DISCUSS WHAT SERVICES I WAS LOOKING AT AND TO CHECK PRICING. AFTER TALKING WITH WILL I FELT VERY CONFORTABLE BRING MY TRUCK IN FOR SERVICE. I DID NOT CHECK ANY OTHER FACILITIES FOR PRICING. WHEN I ARRIVED, I WAS GREETED WITHIN A MINUTE OR 2. ONCE I EXPLAIN THAT I HAD CALLED THE MANAGER SAID YES HE REMEBER WILL DISCUSSING IT WITH HIM AND REMMBERED WHAT SERVICES I ASKED FOR. THESE WERE OIL CHANGE, REAR DIFFERENTIAL AND TRNSMISSION FLUID CHANGE. I WAS IN AND OUT IN UNDER 1 HOUR FOR ALL THE SERVICES.

MORE

Prices are too high to use this location without coupons and coupons are unreliable so I only use this location sometimes. As a ...

Prices are too high to use this location without coupons and coupons are unreliable so I only use this location sometimes. As a result I get lectured about the time in between changes every visit and pressured to buy a bunch of stuff. It'd be nice if reasonable prices were reliable and services included were reliable. For instance only sometimes is an air filter included in service.

MORE

Always do a good job.

Always do a good job.

MORE

Did feel somewhat pressured into upgrades that I could not afford at this time.

Did feel somewhat pressured into upgrades that I could not afford at this time.

MORE

Service was good. I just don't generally give the highest rating on anything. Thanks.

Service was good. I just don't generally give the highest rating on anything. Thanks.

MORE

Quick and thorough

Quick and thorough

MORE

The staff was very friendly and helpful.

The staff was very friendly and helpful.

MORE

Staff were very pleasant to deal with and explained everything they were doing

Staff were very pleasant to deal with and explained everything they were doing

MORE

Everything was nice and clean

Everything was nice and clean

MORE

Great customer service. Decent pricing. Fast service. Knowledgeable.

Great customer service. Decent pricing. Fast service. Knowledgeable.

MORE

good fast service. honored coupon

good fast service. honored coupon

MORE

Overall great experience.

Overall great experience.

MORE

Polite an experienced workers

Polite an experienced workers

MORE

The men who worked on our car were very knowledgeable and nice.

The men who worked on our car were very knowledgeable and nice.

MORE

Eager to serve and earn my business

Eager to serve and earn my business

MORE

Very efficient and fairly prompt.

Very efficient and fairly prompt.

MORE

Pricing was not available from the greeter. Felt rushed at the conclusion of the change service, where the service was not yet ...

Pricing was not available from the greeter. Felt rushed at the conclusion of the change service, where the service was not yet completed upon my return to the car. Price was significantly more than competing service provider, even after a 15% off coupon.

MORE

The staff is very knowledgeable about products and service. They are friendly and personable, they know their guests by name (wi ...

The staff is very knowledgeable about products and service. They are friendly and personable, they know their guests by name (witnessed this on both of my visits). Even had dog treats for one of the guests little dog. VERY NICE. Keep up the good work.

MORE

Too expensive

Too expensive

MORE

The employees were friendly and polite.

The employees were friendly and polite.

MORE

Responded quickly and efficiently to deal with oil change and greasing vehicle.

Responded quickly and efficiently to deal with oil change and greasing vehicle.

MORE

Friendly, professional, and most importantly convenient.

Friendly, professional, and most importantly convenient.

MORE

was pressured into services not needed and the price was extremely high

was pressured into services not needed and the price was extremely high

MORE

Been a customer for years. Wouldn't continue to come back unless I'm completed satisfied.

Been a customer for years. Wouldn't continue to come back unless I'm completed satisfied.

MORE

The service the staff provided was excellent. I how-ever had stopped using VIOC for quite sometime due to the decision to start ...

The service the staff provided was excellent. I how-ever had stopped using VIOC for quite sometime due to the decision to start charging for labor on top of the price of the oil change without advertising this charge. I will continue to use VIOC now that you have stopped this practice. Shoiuld you decide to start this practice again I will as before go elsewhere.

MORE

Overall great experience, professional, prompt service. Will continue to use Valvoline!

Overall great experience, professional, prompt service. Will continue to use Valvoline!

MORE

I have been a customer will this store in Collinsville, Illinois for many years. People there has changed alot but still never h ...

I have been a customer will this store in Collinsville, Illinois for many years. People there has changed alot but still never have I ever had a bad experience. Always professional and knowledgeable. Stacey was rep who took care of me

MORE

It was pretty fast,and I was told the recommended things that should be done with the mileage on the car

It was pretty fast,and I was told the recommended things that should be done with the mileage on the car

MORE

Went at the right time and did not wait and was in and out very fast.

Went at the right time and did not wait and was in and out very fast.

MORE

The service was quick, extremely friendly, and efficient.

The service was quick, extremely friendly, and efficient.

MORE

The staff was extremely helpful, knowledgeable and courteous. Very pleasant staff working the day I visited.

The staff was extremely helpful, knowledgeable and courteous. Very pleasant staff working the day I visited.

MORE

I was very satisfied with my last visit They are always so nice, friendly and professional.

I was very satisfied with my last visit They are always so nice, friendly and professional.

MORE

They were friendly and informative.

They were friendly and informative.

MORE

Paid for a radiator flush last spring at this location. Noticed my heater was not working. Went in for an oil change and I ...

Paid for a radiator flush last spring at this location. Noticed my heater was not working. Went in for an oil change and I mentioned it too Tara. She got the manager, I forgot his name, right on it. He topped off the fluid and got a bubble out of a line and now it seems to be working fine. Made my day! Thanks for the great service!!

MORE

Fast....staff very friendly....I had a voupon

Fast....staff very friendly....I had a voupon

MORE

55 minutes to get oil changed

55 minutes to get oil changed

MORE

Always great service, "normal people" , no pressure.

Always great service, "normal people" , no pressure.

MORE

Great service...really take care of there clients

Great service...really take care of there clients

MORE

No pressure, but let me know the recommended things that should be done! Very complete

No pressure, but let me know the recommended things that should be done! Very complete

MORE

Was not informed about labor charge for battery. I would have just went and bought it myself. I ask for synthetic blend oil chan ...

Was not informed about labor charge for battery. I would have just went and bought it myself. I ask for synthetic blend oil change and they performed full synthetic. The expensive one. The waiting area was cold. Thermostat said 65. Other than that Service was fast and customer service was satisfactory.

MORE

I felt everything was checked and all areas addressed as needed.

I felt everything was checked and all areas addressed as needed.

MORE

the staff was very prfessional and courtious to my needs, keep up the good work collinsville illinois valvoline instant oil chan ...

the staff was very prfessional and courtious to my needs, keep up the good work collinsville illinois valvoline instant oil change on 159

MORE

Great team at this location, everyone seemed to know what they were doing and worked well together.

Great team at this location, everyone seemed to know what they were doing and worked well together.

MORE

The stafe were very nice and helpful. They seemed to be very knowledgeable. Great experience all together

The stafe were very nice and helpful. They seemed to be very knowledgeable. Great experience all together

MORE

Short wait time to get in and have service completed. Forgot to bring savings coupon with me, but discount was awarded anyway

Short wait time to get in and have service completed. Forgot to bring savings coupon with me, but discount was awarded anyway

MORE

Young people working on a high dollar vehicle

Young people working on a high dollar vehicle

MORE

Very expensive for an oil change

Very expensive for an oil change

MORE

It was a fine experience. I did purchase a cabin air filter and since then, my air fan has had a squealing noise. However, I wil ...

It was a fine experience. I did purchase a cabin air filter and since then, my air fan has had a squealing noise. However, I will most likely return.

MORE

It was more expensive than I expected, and I left feeling like, since I didn't take the recommendations about additional service ...

It was more expensive than I expected, and I left feeling like, since I didn't take the recommendations about additional services, I would probably ruin my vehicle and be stranded sometime soon. Pressure!

MORE

The staff is always friendly and knowledgeable. They answer all of my questions and take care of my needs.

The staff is always friendly and knowledgeable. They answer all of my questions and take care of my needs.

MORE

Because their quick and they know what they are doing.

Because their quick and they know what they are doing.

MORE

The wait was a long time but ok. The price is so much higher than other local places

The wait was a long time but ok. The price is so much higher than other local places

MORE

Just the wait. They were really busy. they did have alot of people working, but it was still busy.

Just the wait. They were really busy. they did have alot of people working, but it was still busy.

MORE

I received great service with all the explanation I required. I also received discounts on my visits. All the staff were frien ...

I received great service with all the explanation I required. I also received discounts on my visits. All the staff were friendly and showed or explained anything I requested, so I felt assured that my car was being well taken care of, and so was I.

MORE

Very fast and great service everything done in less than 20! Minutes

Very fast and great service everything done in less than 20! Minutes

MORE

Quick and no pressure to buy things.

Quick and no pressure to buy things.

MORE

Great price, fast service!!

Great price, fast service!!

MORE

Needed my oil level topped off due to leaking hose

Needed my oil level topped off due to leaking hose

MORE

attentive and professional

attentive and professional

MORE

It was fast, friendly, and met my expectations. An all around satisfactory visit. The employees went out of their way to go abov ...

It was fast, friendly, and met my expectations. An all around satisfactory visit. The employees went out of their way to go above and beyond the call of duty.

MORE

45 dollars for a standard il change was a little pricey.

45 dollars for a standard il change was a little pricey.

MORE

Quick efficient easy in easy out.. As always...

Quick efficient easy in easy out.. As always...

MORE

The staff are always friendly and helpful!

The staff are always friendly and helpful!

MORE

The lady helping us was very knowledgeable and helpful.

The lady helping us was very knowledgeable and helpful.

MORE

After they put the new oil in they checked it and had to put more in. I think they should have known beforehand how much oil my ...

After they put the new oil in they checked it and had to put more in. I think they should have known beforehand how much oil my vehicle needed.

MORE

I went during my lunch hour at work and was able to get in an out of there quickly.

I went during my lunch hour at work and was able to get in an out of there quickly.

MORE

Service was done quickly with no wait to get in.

Service was done quickly with no wait to get in.

MORE

Great service.Thanks!

Great service.Thanks!

MORE

fast and curious service, everything is checked while I wait in car, lights, brakes etc. fastest oil change around. love it

fast and curious service, everything is checked while I wait in car, lights, brakes etc. fastest oil change around. love it

MORE

All of the technicians were extremely polite and knowledgeable. They way they operated together was second to none, communicati ...

All of the technicians were extremely polite and knowledgeable. They way they operated together was second to none, communicating there every move to me without error. Throughout the entire experience I felt as if I was being genuinely taken care of with me and my vehicles best interest at hand. Absolutely wonderful experience and I will most certainly be using this service in the future.

MORE

The technicians wher jumping from car to car and not finishing the task before they left.

The technicians wher jumping from car to car and not finishing the task before they left.

MORE

This is the 4th time I've used this Valvoline IOC. From the beginning I was very impressed with their military-like precision. ...

This is the 4th time I've used this Valvoline IOC. From the beginning I was very impressed with their military-like precision. Communication is paramount. I am very happy that I found this location.

MORE

Could be a little quicker I didn't know instant oil changes took a bit over an hour. Other than that pretty well done

Could be a little quicker I didn't know instant oil changes took a bit over an hour. Other than that pretty well done

MORE

Wasn't pressured to buy anything else , but did let them put some new wipers on

Wasn't pressured to buy anything else , but did let them put some new wipers on

MORE

because i had not been to that place in 2 years made me feel as though i was a bad person. acted as though they did not want to ...

because i had not been to that place in 2 years made me feel as though i was a bad person. acted as though they did not want to do my oil change. treid to sell me wipers 3 times even after i told them i just put new wipers on.

MORE

At the coupon price it is a very good value. At normal pricing you are considerably higher priced than the Honda dealership Al ...

At the coupon price it is a very good value. At normal pricing you are considerably higher priced than the Honda dealership Also I don't like techs taking liberties with checking air filters without asking me. I have had screws broken off of the air cleaner box in the past. I prefer to do my on checks

MORE

The lady who helped me was very thorough, very pleasant, and quite helpful.

The lady who helped me was very thorough, very pleasant, and quite helpful.

MORE

Terrell serviced my vehicle on my visit. He was very thorough in his explanation of what service was done and what was due to be ...

Terrell serviced my vehicle on my visit. He was very thorough in his explanation of what service was done and what was due to be done. I never felt pressure to purchase a recommended service, nor did I feel that he was talking down to me when explaining everything.

MORE

quick and friendly service

quick and friendly service

MORE

I like the no hassle, no fuss of Valvo line. It'seems a little pricy, but it's worth it. Friendly and knowledgeable staff.

I like the no hassle, no fuss of Valvo line. It'seems a little pricy, but it's worth it. Friendly and knowledgeable staff.

MORE

I am most satisfied that the employees did not try to pressure me into additional maintenance. They inquired about my air filter ...

I am most satisfied that the employees did not try to pressure me into additional maintenance. They inquired about my air filter, but when I told them I had replaced it myself not long ago they put it back in and continued with my service.

MORE

People friendly, they did try tell sell but no pressure

People friendly, they did try tell sell but no pressure

MORE

Because unlike last time I got in right away and truck worked on immediately. First time I stayed in vehicle. Think that helps ...

Because unlike last time I got in right away and truck worked on immediately. First time I stayed in vehicle. Think that helps with time as I operated lights turn signals and brakes. Also server fid not have to bri g my dip stick into waiting room.

MORE

Staff very friendly and competent.

Staff very friendly and competent.

MORE

person tha t helped me was very good at his job, and was very helpfull

person tha t helped me was very good at his job, and was very helpfull

MORE

I was there 11/2 hours. They were busy but I felt that was an excessive wait. The young black man who helped me out of my truck ...

I was there 11/2 hours. They were busy but I felt that was an excessive wait. The young black man who helped me out of my truck and took care to explain everything to me is the best public relation person I have had in a long time. He was attentive and knowledgeable, it was heartwarming to see someone so young be the glue to keep the lobby flowing. Give him a raise! He deserves it.

MORE

Quick friendly service

Quick friendly service

MORE

Friendly and professional. No pressure in services

Friendly and professional. No pressure in services

MORE

New personnel in training.

New personnel in training.

MORE

I like the standardized process of the Valvoline location. I was given clear understandable information about the maintenance ne ...

I like the standardized process of the Valvoline location. I was given clear understandable information about the maintenance needs of my vehicle.

MORE

The people working were VERY knowledgable and courteous. Sharelle, the Manager, was VERY knowledgable of the process of having ...

The people working were VERY knowledgable and courteous. Sharelle, the Manager, was VERY knowledgable of the process of having my oil and filter changed as well as my radiator fluid. She stressed safety to the person working on the car and made sure everything was done right the first time. I was HIGHLY impressed at her skills and her wonderful attitude. You guys have a keeper in her. Hopefully you'll let her know how good she did. A little praise goes a LONG way.Thanks,Kevin S

MORE

Quick,prompt service.

Quick,prompt service.

MORE

Friendly service

Friendly service

MORE

just felt pressured in the attempt to buy better oil and other services on my vehicle

just felt pressured in the attempt to buy better oil and other services on my vehicle

MORE

The staff

The staff

MORE

The service was very good

The service was very good

MORE

The staff was extremely friendly and knowledgeable, and the service was fast.

The staff was extremely friendly and knowledgeable, and the service was fast.

MORE

Professional and courteous staff. Service was quick and thorough. However, The price with a coupon was still over a competitors ...

Professional and courteous staff. Service was quick and thorough. However, The price with a coupon was still over a competitors without coupon. I am more likely to schedule a future appointment with the competitor and wait a little longer than spend the extra money at Valvoline. Battery testing was done and I was given the readout. I called my Mazda dealer service dept. to get an accurate description of the information provided and was told the battery was tested to high. It should have been tested at 500 instead of 650. Which one is correct I am unsure of and does not weigh heavily on my decision, but accurate information is essential when someone is trying to sell me something. Ensure new, correct standards are used.

MORE

The staff was quick, knowledgable and friendly.

The staff was quick, knowledgable and friendly.

MORE

I worked with a tech named Kat and she was so very friendly and informative! she is one of the main reasons i will return to the ...

I worked with a tech named Kat and she was so very friendly and informative! she is one of the main reasons i will return to the valvoline in collinsville!

MORE

Quick, no frills, car ran excellent immediately after leaving

Quick, no frills, car ran excellent immediately after leaving

MORE

Highly satisfied that the staff waited on us when they were actually closing. But I was told that because my oil cap had "Motor ...

Highly satisfied that the staff waited on us when they were actually closing. But I was told that because my oil cap had "Motorcraft" on it Ford requires either a synthetic or synthetic blend oil. Which is untrue! I even got out my owners manual in front of them but they did not change story. I have since checked with Ford they also said it is not a requirement or recommendation. Only SAE and maintaining changes and filters. Valvoline was at one time a great value and convenient but now I won't let my wife go there alone due to pressure and now they will even lie to a man. I will only return with one of my 3 cars if there is no other choice.

MORE

These ladies were very knowledgeable. Actually made it enjoyable

These ladies were very knowledgeable. Actually made it enjoyable

MORE

did everything that they were asked to do and more

did everything that they were asked to do and more

MORE

It was prompt and thorough.

It was prompt and thorough.

MORE

Price was reasonable, fast and friendly service

Price was reasonable, fast and friendly service

MORE

So friendly, explainEd things well, gave me options. I was definitely satisfied.

So friendly, explainEd things well, gave me options. I was definitely satisfied.

MORE

Quick, easy, efficient.

Quick, easy, efficient.

MORE

I did not care for the new Asst Manager at my location. His attitude and his appearance were far below expectations. Also, the p ...

I did not care for the new Asst Manager at my location. His attitude and his appearance were far below expectations. Also, the pressure of persistent up-selling of oil and other services has gotten to be too much. I understand it is a necessary practice, but it is uncomfortable to the point of wanting to take my business elsewhere.

MORE

did a top off 400 + miles from home, that's really good service

did a top off 400 + miles from home, that's really good service

MORE

Great service, Thanks!!!

Great service, Thanks!!!

MORE

it was a good, but I did feel pressured to get other things done that were not needed.

it was a good, but I did feel pressured to get other things done that were not needed.

MORE

The service is always great!! I have been coming here for years and I have never had a bad experience , the staff is very knowle ...

The service is always great!! I have been coming here for years and I have never had a bad experience , the staff is very knowledgable and friendly nothing but good words for your institution.

MORE

I was just in there around a little over a month ago I had got an oil change, transmission flush a radiator flush. They said I h ...

I was just in there around a little over a month ago I had got an oil change, transmission flush a radiator flush. They said I had a small oil leak I said how I was just in there and nobody said anything. They checked my cabin filter and it needed changed bur the guy didn't know how too. And no one said anything about the promotion about winning any money. But most of all on my paper work does it mention my oil leak!

MORE

The manger Derek was great

The manger Derek was great

MORE

They said my brake lights and headlight were working properly, but I thought I had a brake light and headlight out already. When ...

They said my brake lights and headlight were working properly, but I thought I had a brake light and headlight out already. When I asked about it, they said, "Well, we would've told you if you did. You saw her check it." When I got home, sure enough, one of my headlights and a brake light was out, just as I had thought.

MORE

The team works together like a NASCAR pit crew or a military team on a mission. I've been there 3 times and they have won my lo ...

The team works together like a NASCAR pit crew or a military team on a mission. I've been there 3 times and they have won my loyalty.

MORE

Had a good experience.

Had a good experience.

MORE

I've been to this location almost the entire life of this car as well as my last car (13 years) and I appreciate that the staff ...

I've been to this location almost the entire life of this car as well as my last car (13 years) and I appreciate that the staff take care of the cars as if they were their own. They're always straight with me and I really appreciate that.

MORE

I did not receive a receipt for my oil change. I didn't even sign anything before leaving. They did not change the sticker in m ...

I did not receive a receipt for my oil change. I didn't even sign anything before leaving. They did not change the sticker in my windshield either, so I have no idea what the exact cost (I remember the approximate cost) was that I paid. They took my debit card, then brought it back...that was it, then they were rushing me out the bay. It wasn't until later that i realized I never even signed a receipt or got a copy.

MORE

Service agent did not know pricing nor was it posted in the shop. It took about 5 minutes for someone who knew the pricing to s ...

Service agent did not know pricing nor was it posted in the shop. It took about 5 minutes for someone who knew the pricing to stop by my bay to explain the latest prices. Start of the change was delayed by some unknown reason, with complete change and tire rotation taking longer than normal (about 30 min.)

MORE

Just don't want to be pressured to buy this, buy that, upgrade this and upgrade that. Just came in for an oil change. That's it. ...

Just don't want to be pressured to buy this, buy that, upgrade this and upgrade that. Just came in for an oil change. That's it. Also the wait was much longer than I wanted. I specifically came to valvoline because the motto is in and done in 15 min. Was more like 40 min.

MORE

This location has provided above average service continually for the past 10 years. Other locations don't provide the same level ...

This location has provided above average service continually for the past 10 years. Other locations don't provide the same level of service

MORE

The staff are always very courteous. I have been using Valvoline Instant Oil Change since I purchased the truck in 2009. They ha ...

The staff are always very courteous. I have been using Valvoline Instant Oil Change since I purchased the truck in 2009. They have done ALL of the fluid changes on the truck and I have never had an issue with the work done.

MORE

Friendly, careful, not pushy, quick and apparently thorough.

Friendly, careful, not pushy, quick and apparently thorough.

MORE

Kind, courteous...diagnosed my problem for free!

Kind, courteous...diagnosed my problem for free!

MORE

I was 5th car in a three bay garage. Waited outside for 15-20 minutes. Once inside techs were jumping car to car. No one knew wh ...

I was 5th car in a three bay garage. Waited outside for 15-20 minutes. Once inside techs were jumping car to car. No one knew what had been done or not. Took over half hour inside to do simple oil change and air filter change because they were all over the place. Did get my lights and turn signals checked twice though.

MORE

The service attitude of the staff was amazing, hot day and they were busy but nthey provided great service! Consider complement ...

The service attitude of the staff was amazing, hot day and they were busy but nthey provided great service! Consider complementary bottled water while we wait

MORE

I felt valued as a customer and offers for service were presented to me - no persuading. Courteous service. Always fast.

I felt valued as a customer and offers for service were presented to me - no persuading. Courteous service. Always fast.

MORE

The attendant was "overly" friendly in an inappropriate manner. I felt cornered and uncomfortable due to the fact that I was in ...

The attendant was "overly" friendly in an inappropriate manner. I felt cornered and uncomfortable due to the fact that I was in my vehicle and he was standing right outside my window leaning in to discuss my lunch plans. It was very unprofessional!

MORE

It was an overall great and quick visit!!

It was an overall great and quick visit!!

MORE

The staff was very friendly, courteous and knowledgeable. They made sure I understood every service they were providing.

The staff was very friendly, courteous and knowledgeable. They made sure I understood every service they were providing.

MORE

My visits to Valvoline are always quick. I know I don't have to usually block more than a half hour or so out of my calendar to ...

My visits to Valvoline are always quick. I know I don't have to usually block more than a half hour or so out of my calendar to get an oil change.

MORE

The employees were very polite and knowledgeable.

The employees were very polite and knowledgeable.

MORE

The young girl Tara was very nice and polite and she did a really good job explaining everything to me. It's good to see girls w ...

The young girl Tara was very nice and polite and she did a really good job explaining everything to me. It's good to see girls with automotive knowledge like that!

MORE

prompt, courteous, concise, great knowledge of products and services, clean facility, a very pleasant experience. Will tell othe ...

prompt, courteous, concise, great knowledge of products and services, clean facility, a very pleasant experience. Will tell others about it.

MORE

Dustin was very nice and attentive. He answered all our question (which was a lot) with a smile. I must say this was the best ex ...

Dustin was very nice and attentive. He answered all our question (which was a lot) with a smile. I must say this was the best experience I ever had coming to valvoline

MORE

Great crew! Especially Dustin!

Great crew! Especially Dustin!

MORE

Pulled into last open bay for oil change and tire rotation. Was there for 1 hr and 5 minutes before I left.

Pulled into last open bay for oil change and tire rotation. Was there for 1 hr and 5 minutes before I left.

MORE

They were fast and efficient and everyone was really nice.

They were fast and efficient and everyone was really nice.

MORE

the workers were very knowlegable and did not pressure me to buy anything extra.

the workers were very knowlegable and did not pressure me to buy anything extra.

MORE

I like using the Valvoline shop in Collinsville Illinois Dustin always takes good care of my car there polite to answer my quest ...

I like using the Valvoline shop in Collinsville Illinois Dustin always takes good care of my car there polite to answer my questions and they don't make me feel stupid because I am a woman and II don't know anything about cars and I will continue to come back here because of the service I can go anywhere get an oil change but it's the service that I keep coming back here for

MORE

I was satisfied because it was quick and the gentleman that waited on me answered all the questions I had.

I was satisfied because it was quick and the gentleman that waited on me answered all the questions I had.

MORE

Good service and they remembered me fromMy last visit .

Good service and they remembered me fromMy last visit .

MORE

the people were very polite and professional. I felt that Kat especially knew what was happening and was giving 110%.

the people were very polite and professional. I felt that Kat especially knew what was happening and was giving 110%.

MORE

Quick and easy oil changes and they are extremely courteous

Quick and easy oil changes and they are extremely courteous

MORE

The young gentleman who works in the collinsville, Illinois shop is awesome. His name is Dustin. PLEASE keep him,i will definite ...

The young gentleman who works in the collinsville, Illinois shop is awesome. His name is Dustin. PLEASE keep him,i will definitely be recommending all my friends to go there. I have been going to this valvoline for years and nobody stays the same people, it would be nice to see a familiar face each time i go back. Dustin was very nice and knowledgeable. He knew ezactly how to put my skid plate back on my truck. I am a faithful customer i am there every 2 1/2 months .

MORE

Have had problems in the past, but this time it was fine.

Have had problems in the past, but this time it was fine.

MORE

Friendly staff and did the job efficiently

Friendly staff and did the job efficiently

MORE

very friendly very informative, had planned on a tire rotation but the guy was very nice he took me an showed me tires and said ...

very friendly very informative, had planned on a tire rotation but the guy was very nice he took me an showed me tires and said rottation would be silly tires were worn..appoeciate honesty

MORE

I have been going here for several years. I have always been very pleased with the service and the personnel. I do have to won ...

I have been going here for several years. I have always been very pleased with the service and the personnel. I do have to wonder why there is such a turn over of personnel. They change more frequently than I would expect!

MORE

Knowledgeable and friendly staff

Knowledgeable and friendly staff

MORE

the only thing is that he did not explain the extra quart of oil I was charged for. although I know it is always going to be ad ...

the only thing is that he did not explain the extra quart of oil I was charged for. although I know it is always going to be added on, but he should have mentioned it. I am satisfied due to the 19.99 coupon and likely the only reason I came back this time. the last oil change, which was some time ago, I sat in a bay for 40-45 minutes and received no discount, apology, etc. It takes me much less time to do everything they did on my own, and the pricing for an oil change is frankly ridiculous without a decent coupon. I can do it myself for much less and do so most of the time but between my two vehicles, when I haven't returned to Valvoline, every so often you send me a 1999 coupon and that makes it tough for me to pass up even with the added quart charge.

MORE

Wasn't told about specials

Wasn't told about specials

MORE

As a single female you are taken advantage of by these type of businesses. I have never felt that way going to Valvoline.

As a single female you are taken advantage of by these type of businesses. I have never felt that way going to Valvoline.

MORE

The people working there are always very friendly and polite.

The people working there are always very friendly and polite.

MORE

Friendly answered any questions that I had. Very respectful and did not pressure me for services I did not want.

Friendly answered any questions that I had. Very respectful and did not pressure me for services I did not want.

MORE

very polite, professional, fast, and thorough, and they matched a competitor's special price.............WOW

very polite, professional, fast, and thorough, and they matched a competitor's special price.............WOW

MORE

It was full in the bay and three cars in line outside. I've been there with a longer line than that and got through faster then ...

It was full in the bay and three cars in line outside. I've been there with a longer line than that and got through faster then 2 and a half hours

MORE

Dustin was very nice and knowledgeable

Dustin was very nice and knowledgeable

MORE

The pricing was more than others in my area. I realize the other business use this as leader a . I went today to the center for ...

The pricing was more than others in my area. I realize the other business use this as leader a . I went today to the center for conveince

MORE

I was highly satisfied with my visit because of the customer service I received from the entire team that worked this past sunda ...

I was highly satisfied with my visit because of the customer service I received from the entire team that worked this past sunday evening. Even though I had to wait outside, which was fine because they were extremely busy, and even though closing hours had come and gone ALL employees remained cheerful and pleasant. Due to their positive attitudes, in result their attitudes changed mine. Very pleasant team members and a very hard working team.

MORE

It took nearly an hour to get my oil changed despite there being 3 bays and I was second in line. Other customers were leaving d ...

It took nearly an hour to get my oil changed despite there being 3 bays and I was second in line. Other customers were leaving due to the excessive wait.

MORE

It's expensive! No reason an oil change should cost that much. Thank GOD for coupons!

It's expensive! No reason an oil change should cost that much. Thank GOD for coupons!

MORE

I always have great service!

I always have great service!

MORE

Fast and efficient

Fast and efficient

MORE

The staff was professional & courteous in explaining and performing the antifreeze coolant change on my truck.

The staff was professional & courteous in explaining and performing the antifreeze coolant change on my truck.

MORE

The staff is always very professional and courteous. They make this necessary chore a pleasant experience.

The staff is always very professional and courteous. They make this necessary chore a pleasant experience.

MORE

Everyone was friendly and very knowledgable of the services being offered.

Everyone was friendly and very knowledgable of the services being offered.

MORE

$80 for an oil change? It wasn't that long ago I paid $55-$60 for same full synthetic. I will be going elsewhere because if high ...

$80 for an oil change? It wasn't that long ago I paid $55-$60 for same full synthetic. I will be going elsewhere because if high cost

MORE

I was satisfied with the staff and with the oil change. However I think the price is a little high for what you get.

I was satisfied with the staff and with the oil change. However I think the price is a little high for what you get.

MORE

I met the tech & manager during my visit. both were highly qualified & customer friendly.

I met the tech & manager during my visit. both were highly qualified & customer friendly.

MORE

They got the job done quickly. I am a very busy person.

They got the job done quickly. I am a very busy person.

MORE

Quick service

Quick service

MORE

Got me in and out pretty fast. Did what I wanted

Got me in and out pretty fast. Did what I wanted

MORE

People were courteous & friendly

People were courteous & friendly

MORE

Although the staff was friendly and knowledgable, I spent about an hour total at Valvoline. While they advertise quick oil chang ...

Although the staff was friendly and knowledgable, I spent about an hour total at Valvoline. While they advertise quick oil changes, that was not the case. I was the next car to pull into the bay from the moment I arrived, and sat with my car running for over 25 minutes. I then got into the bay where I spent an additional 25 minutes. I have lived in the area for 5 years and have never had to wait more than 30 minutes for an oil change, nor have I ever paid more than $30. At Valvoline, I paid $39 (with the use of a coupon). As mentioned earlier, although the staff was great, the amount of time I took out of my schedule combined with the expense of the oil change, my return to valvoline is highly unlikely

MORE

I was given EXCELLENT customer service Kat was so thorough at explaining everything she was great along with all the other staff ...

I was given EXCELLENT customer service Kat was so thorough at explaining everything she was great along with all the other staff. I trust valvoline with all my oil changes and every time I never have a complaint and am extremely satisfied, thanks for having such a great staff

MORE

Hassel Free

Hassel Free

MORE

The gentleman that waited on me answered all my questions and when I left I felt my car was in good working condition and that m ...

The gentleman that waited on me answered all my questions and when I left I felt my car was in good working condition and that made feel good. He took the time to reassure me everything was fine and why he did the things that he did and when I should come back for the last remaining thing.

MORE

Tried to sell services I felt I didn't need. The employee was obviously doing what he was trained to do. Sell your products and ...

Tried to sell services I felt I didn't need. The employee was obviously doing what he was trained to do. Sell your products and service but I was not in the mood to hear it. I also thought the price for the oil change was high.

MORE

Showed me fluid levels on dip sticks and discussed how to properly check transmission fluid level. Indicated serp belt (which i ...

Showed me fluid levels on dip sticks and discussed how to properly check transmission fluid level. Indicated serp belt (which i had changed and he did not know) was good.

MORE

Friendly staff, quick service.

Friendly staff, quick service.

MORE

Well they told me things my car would need etc and I asked dealership and they said no not at all my car only had 35000 miles ...

Well they told me things my car would need etc and I asked dealership and they said no not at all my car only had 35000 miles . Transmission etc not issue till about 60. Valvoline said ford recommends. Not true

MORE

The crew was efficient and professional from opening the hood to putting air in the tires and directing me out of the bay.

The crew was efficient and professional from opening the hood to putting air in the tires and directing me out of the bay.

MORE

They were very friendly and knowledgeable. Even kept my children entertained.

They were very friendly and knowledgeable. Even kept my children entertained.

MORE

No nonsense, got in, got the oil change and tire rotation needed, young man was very personable/sharp and got out in very timely ...

No nonsense, got in, got the oil change and tire rotation needed, young man was very personable/sharp and got out in very timely fashion.

MORE

Prices are a little expensive

Prices are a little expensive

MORE

Good communication. Pleasant staff.

Good communication. Pleasant staff.

MORE

some prices seem high paid $40.00 for wiper blades that seems high to me

some prices seem high paid $40.00 for wiper blades that seems high to me

MORE

even though they didn't pressure me to get other things done, it was just questions about did you do this, did you know you need ...

even though they didn't pressure me to get other things done, it was just questions about did you do this, did you know you needed this etc. I get my main repairs done at a local shop, ASE certified mechanics. For an oil change Valvoline is ok.

MORE

Very happy with the service at this location.

Very happy with the service at this location.

MORE

I was satisfied with the service, but not with the wait. It was 15 to 20 minutes. I probably would have left if there wasn't a ...

I was satisfied with the service, but not with the wait. It was 15 to 20 minutes. I probably would have left if there wasn't a car behind me.

MORE

Being satisfied means I got the attention I've come to except with no surprises. Highly satisfied means I would have received un ...

Being satisfied means I got the attention I've come to except with no surprises. Highly satisfied means I would have received unexpected service or better prices.

MORE

Fast friendly techs and service

Fast friendly techs and service

MORE

Fast service & the technician was very patient explaining hwat they were going to do to my car and why!

Fast service & the technician was very patient explaining hwat they were going to do to my car and why!

MORE

very professional and friendly. also very knowledgeable about my car.

very professional and friendly. also very knowledgeable about my car.

MORE

everything was good no complaints nothing over the top, simple and easy that's why I'm satisfied

everything was good no complaints nothing over the top, simple and easy that's why I'm satisfied

MORE

No wait. The service providers were very nice and eager to provide good service

No wait. The service providers were very nice and eager to provide good service

MORE

Larry was very polite and knowledgable.

Larry was very polite and knowledgable.

MORE

Excellent Staff. They were very friendly. Quick. And made it easy

Excellent Staff. They were very friendly. Quick. And made it easy

MORE

tried to get me to get extras that i could not get at time of visit

tried to get me to get extras that i could not get at time of visit

MORE

My service team was Dustin, Clint and Thomas at the Collinsville IL location. I got brought in quickly. Dustin and Clint were ...

My service team was Dustin, Clint and Thomas at the Collinsville IL location. I got brought in quickly. Dustin and Clint were the only ones I inter-acted with because they were not under the car. They were very personable and friendly. Reset my car/computer gauges for me when it was done. They had great socialization and customer service skills. Best service I've ever had at this last visit.

MORE

Service was prompt. Attendant was polite. I did like that the men checked and double checked with other workers. Generally I am ...

Service was prompt. Attendant was polite. I did like that the men checked and double checked with other workers. Generally I am in and out, fast service. Your team has got it down to a tee. ... Well pleased.

MORE

The workers had poor attitudes and they were cussing and using foul laguange every time another customer pulled in.They got grea ...

The workers had poor attitudes and they were cussing and using foul laguange every time another customer pulled in.They got grease and dirt on my driver door and didn't clean it off

MORE

They were fast, friendly and very knowledgeable.

They were fast, friendly and very knowledgeable.

MORE

I pulled up at about 7:55 am when they open at 8:00 am. The manager came out and I asked if they could get me in and out in 1/2 ...

I pulled up at about 7:55 am when they open at 8:00 am. The manager came out and I asked if they could get me in and out in 1/2 hour and he said sure - we open in 5 minutes. At 8 they opened the door and I pulled in and they had me out by 8:25 am. My only objection to Valvoline is they are always trying to sell you something more and quite frankly, I think the parts they sell are overpriced.

MORE

Service was great. The workers were very friendly and quick.

Service was great. The workers were very friendly and quick.

MORE

Because I came in the morning and waited so long without getting an oilchange and then returned after work and waited at least 3 ...

Because I came in the morning and waited so long without getting an oilchange and then returned after work and waited at least 30 minutes, I was given a discount and HIGHLY SATISFIED! Patience paid off.

MORE

Just a problem with grease from their hands left on fenders and hood.

Just a problem with grease from their hands left on fenders and hood.

MORE

Price for service was too high, even with $7 discount. Not enough employees working the day I visited, waited at least 10 minute ...

Price for service was too high, even with $7 discount. Not enough employees working the day I visited, waited at least 10 minutes in the bay before vehicle was serviced.

MORE

Quick efficient service. Informed what was going on at all times

Quick efficient service. Informed what was going on at all times

MORE

Because before we got there the only thing we need was our oil change, we got that ,but half way home from there out truck over ...

Because before we got there the only thing we need was our oil change, we got that ,but half way home from there out truck over heating on us and there wasn't anything wrong with it before we went for our oil change

MORE

Service attendent was professional and efficient.

Service attendent was professional and efficient.

MORE

Service people

Service people

MORE

Compared to other places...I paid more for less done on my car. I should have paid around $35-$45 for an oil and filter change. ...

Compared to other places...I paid more for less done on my car. I should have paid around $35-$45 for an oil and filter change. I ended up paying around $80, so I definitely feel like I was over-charged. My filter alone was $21.99. I came out of convenience and the fact that my car really needed it, and wasn't able to get it in to a dealer or elsewhere.

MORE

I liked that i wasn't pressured to buy additional things like a filter.

I liked that i wasn't pressured to buy additional things like a filter.

MORE

Pricing too high. Synthetic oil change and tire rotation $93. No thanks. Car left dirty from oily hands. CJ was very nice though ...

Pricing too high. Synthetic oil change and tire rotation $93. No thanks. Car left dirty from oily hands. CJ was very nice though.

MORE

The manager CJ was great. I had a old coupon and he took it anyway. The other guy was really nice as well. Thanks guys see you i ...

The manager CJ was great. I had a old coupon and he took it anyway. The other guy was really nice as well. Thanks guys see you in 3000 miles. :)

MORE

Very informative without being pushy.

Very informative without being pushy.

MORE

Service technician did not specify if fluids were low upon arrival, if there where any visible leaks, or other items that may ha ...

Service technician did not specify if fluids were low upon arrival, if there where any visible leaks, or other items that may have needed replacement. It wasn't until I inquired and began to ask question, such as was there any lighting out (yes), was the air filter checked (no), were any fluids topped of or low (not sure) etc. Being in the automotive service/repair industry myself, it is vital that each vehicle is serviced accordingly.

MORE

Quick service, nice employees

Quick service, nice employees

MORE

Very Quick. Only problem was they kept asking if I wanted other stuff done when I told them multiple times just to change oil.

Very Quick. Only problem was they kept asking if I wanted other stuff done when I told them multiple times just to change oil.

MORE

The service was great I was in and out in no time !

The service was great I was in and out in no time !

MORE

Larry and Sadan were extremely courteous and performed their jobs very efficiently.

Larry and Sadan were extremely courteous and performed their jobs very efficiently.

MORE

Oil stains on the floor mat

Oil stains on the floor mat

MORE

Service quickly, Larry very nice explained service offered and price. Went over other service needed.

Service quickly, Larry very nice explained service offered and price. Went over other service needed.

MORE

Because the servive was fast friendly and to the point. Got what i wanted and got out quickly.

Because the servive was fast friendly and to the point. Got what i wanted and got out quickly.

MORE

fast and friendly

fast and friendly

MORE

I pulled into the bay immediately, but then I had quite a wait. One person had called off, two people were being trained, and I ...

I pulled into the bay immediately, but then I had quite a wait. One person had called off, two people were being trained, and I understand this is necessary. It just took longer than usual.

MORE

TOOK A LITTLE LONGER TO GET DONE THANK WHAT I THOUGHT AND IT WAS HOT OUT SIDE SO THAT MADE IT SEEM EVERYONE LONGER

TOOK A LITTLE LONGER TO GET DONE THANK WHAT I THOUGHT AND IT WAS HOT OUT SIDE SO THAT MADE IT SEEM EVERYONE LONGER

MORE

fast & feel that problems if present would have been recognized

fast & feel that problems if present would have been recognized

MORE

just wish the price was a little cheaper, always at least $60 visit for oil change

just wish the price was a little cheaper, always at least $60 visit for oil change

MORE

I make Valvoline my choice of oil changers because I can stop in at anytime and have them change my oil when needed. They also ...

I make Valvoline my choice of oil changers because I can stop in at anytime and have them change my oil when needed. They also tell me when something else needs attention such as transmission fluid or coolant. I was impressed with a young man named Thomas. He was diligent in seeing that I drove exactly onto the ramp. He was courteous and I could tell was doing his very best to see that I received excellent service. He was a very pleasant young man and I will continue patronizing Valvoline.

MORE

The staff was friendly and I was in and out quickly.

The staff was friendly and I was in and out quickly.

MORE

They are always very friendly and helpful and do the best job they can...thats why I always bring my car in there.

They are always very friendly and helpful and do the best job they can...thats why I always bring my car in there.

MORE

I usually never mark highly satisfied on anything unless it was extremely good. I only went to valvoline because of the sale pri ...

I usually never mark highly satisfied on anything unless it was extremely good. I only went to valvoline because of the sale price. 19.99 usually your price is to high even with 11.00 off. I never pay more than 19.99 for my oil changes, i like thatvi dont have to get out of my car at valvoline, but that is not worth the extra money to me

MORE

I was informed that they will not be carrying 10w 40 anymore, also I asked why they are giving union employees a discount , when ...

I was informed that they will not be carrying 10w 40 anymore, also I asked why they are giving union employees a discount , when people are working for less than unions wages and being discriminated !

MORE

they told me I did not need an oil change because the sticker on my car had the wrong milage on it for the grade of oil I use. b ...

they told me I did not need an oil change because the sticker on my car had the wrong milage on it for the grade of oil I use. but they topped off the fluids and filled the tires .

MORE

The service was quick. Everything was explained to me in a courteous way. I was not pressured for any other services or parts. ...

The service was quick. Everything was explained to me in a courteous way. I was not pressured for any other services or parts. I used a coupon.

MORE

I pulled in for an oil change ended up getting more done to my car and i was in and out of there in a reasonable time. The staff ...

I pulled in for an oil change ended up getting more done to my car and i was in and out of there in a reasonable time. The staff there is very welcoming and respectful.

MORE

The assistant manager was very helpful

The assistant manager was very helpful

MORE

Because if I had stated highly satisfied then they would have no goal of being better than they are now. Always need to strive f ...

Because if I had stated highly satisfied then they would have no goal of being better than they are now. Always need to strive for excellence but not become complacent.

MORE

Saba & Joe, our representatives, were very knowledgeable and friendly. They got us in there and back out in no time explaining ...

Saba & Joe, our representatives, were very knowledgeable and friendly. They got us in there and back out in no time explaining everything they did to our car. We have been going to the Vavoline Instant Oil Change on 159 in Collinsville for years. Thank you for such a fast and friendly service.

MORE

Tech was friendly and knowledgeable.

Tech was friendly and knowledgeable.

MORE

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE

MORE

they explained everything so clearly and didn't pressure me in to buying any thing I will be going to the Collinsville Valvoline ...

they explained everything so clearly and didn't pressure me in to buying any thing I will be going to the Collinsville Valvoline for all the services I need on my car the service team in Collinsville are just great

MORE

I think the pricing on items is high!

I think the pricing on items is high!

MORE

Very friendly and informative but not pushy

Very friendly and informative but not pushy

MORE

The man who worked on my car Chris was very informative and took the time to explain everything. It was great.

The man who worked on my car Chris was very informative and took the time to explain everything. It was great.

MORE

The service technicians that worked on my car, Christopher and Joe, were professional, knowledgeable and polite. It was a pleas ...

The service technicians that worked on my car, Christopher and Joe, were professional, knowledgeable and polite. It was a pleasure dealing with them.

MORE

Good service

Good service

MORE

Very quick and polite

Very quick and polite

MORE

Friendly staff once inside did not take long an not pressured to buy

Friendly staff once inside did not take long an not pressured to buy

MORE

I've always gotten great service and I appreciate the value and convenience. There was a newer employee training on my radiator ...

I've always gotten great service and I appreciate the value and convenience. There was a newer employee training on my radiator flush, and I was impressed with how the manager and coworkers interacted with him.

MORE

ive used valvoline for years.

ive used valvoline for years.

MORE

Had a light go on that I thought was the oil light. Turned out to be a cooled light. The attendant tried to fill it but I had a ...

Had a light go on that I thought was the oil light. Turned out to be a cooled light. The attendant tried to fill it but I had a hole in the hose. He showed be exactly what the problem was. Gave me advice & offered to let me leave it in the lot if I needed to. Very helpful. Very courteous .

MORE

Friendly, courteous and knowledgeable staff

Friendly, courteous and knowledgeable staff

MORE

The young man that waited on me was very nice and knowledgeable. He explained everything to where I understood it.

The young man that waited on me was very nice and knowledgeable. He explained everything to where I understood it.

MORE

always excellent service I trust them always thank you

always excellent service I trust them always thank you

MORE

No high pressure sell up this time! It was good. Last time was rough. Far too much of a hard sell on my previous visit.

No high pressure sell up this time! It was good. Last time was rough. Far too much of a hard sell on my previous visit.

MORE

It was quick and very efficient. The staff were all very courteous. Very pleased with the whole experience.

It was quick and very efficient. The staff were all very courteous. Very pleased with the whole experience.

MORE

"Highly satisfied" is not a term I throw around loosely or a feeling that I achieve regularly during the course of a minor vehic ...

"Highly satisfied" is not a term I throw around loosely or a feeling that I achieve regularly during the course of a minor vehicular maintenance procedure . I would have to experience something exceptionally extraordinary or receive a generous discount or a free gift to refer to the experience as "Highly satisfying".

MORE

I had the air filter replaced just a few months prior to this visit at your location - they still felt the need to tell me it wa ...

I had the air filter replaced just a few months prior to this visit at your location - they still felt the need to tell me it was severely impacting my fuel efficiency - but was barley dirty. Did pricing - can get synthetic oil and a much cheaper price through dealership

MORE

Service was very good.

Service was very good.

MORE

The staff was very nice and I didn't have to wait to get in.

The staff was very nice and I didn't have to wait to get in.

MORE

Friendly, no pressure, & so far seems to have done a good job

Friendly, no pressure, & so far seems to have done a good job

MORE

I didn't have a lot of money but he said I needed the higher oil because of how many miles I have on y truck.

I didn't have a lot of money but he said I needed the higher oil because of how many miles I have on y truck.

MORE

It took an hour and 15 minutes to get an oil change! They said that normal they had seven employees but the day I went they only ...

It took an hour and 15 minutes to get an oil change! They said that normal they had seven employees but the day I went they only had 3.

MORE

The staff were very knowledgeable and very nice. Great team.

The staff were very knowledgeable and very nice. Great team.

MORE

Whenever we go there they always try to UP-sell, whether it is oil type, air filter, transmission flush and this time it was a b ...

Whenever we go there they always try to UP-sell, whether it is oil type, air filter, transmission flush and this time it was a battery.....if I would have had them perform everything that was highly recommended my basic oil change would have ran over $300.00. This is why my wife will never come back and I use it as a last resort. In this case the local Dobbs was backed up as was my Ford Dealer.

MORE

Staff completes my service. Understand my problem I'm having with Camry and the oil consumption. On this date they location was ...

Staff completes my service. Understand my problem I'm having with Camry and the oil consumption. On this date they location was understaffed and I had to wait longer than I have ever had to wait before.

MORE

The technician Sabacon was very friendly and helpful.

The technician Sabacon was very friendly and helpful.

MORE

The workers were very polite ro me. I was disappointed to hear the way one worker talked ro a man in training. But I can under ...

The workers were very polite ro me. I was disappointed to hear the way one worker talked ro a man in training. But I can understand frustration of training a co-worker.

MORE

When I arrived, I was told I would only have to wait about 10-15 minutes. I ended up being at Valvoline for an hour and a half ...

When I arrived, I was told I would only have to wait about 10-15 minutes. I ended up being at Valvoline for an hour and a half. I was not happy about that at all.

MORE

They did the job in a timely manner and were courteous while doing so

They did the job in a timely manner and were courteous while doing so

MORE

Faat and efficient service.

Faat and efficient service.

MORE

Christopher, was very friendly and talkative. Answered all my questions made me feel like I had known him for a long time. A rea ...

Christopher, was very friendly and talkative. Answered all my questions made me feel like I had known him for a long time. A really good employee !

MORE

Christopher was really informative and provided me with amazing customer service.

Christopher was really informative and provided me with amazing customer service.

MORE

Very professional and courteous staff. Nice getting to stay inside your vehicle.

Very professional and courteous staff. Nice getting to stay inside your vehicle.

MORE

Waited 20 minutes for service. Service took another 25 minutes to complete service, a simple oil change. I have an old high mila ...

Waited 20 minutes for service. Service took another 25 minutes to complete service, a simple oil change. I have an old high milage vehicle. I am on Social Security. Cannot afford to invest a lot into this vehicle.

MORE

The service tech that helped me was exceptionally professional and friendly.

The service tech that helped me was exceptionally professional and friendly.

MORE

The customer service representative, Saba, was very friendly, courteous, knowledgeable, and did a great job.

The customer service representative, Saba, was very friendly, courteous, knowledgeable, and did a great job.

MORE

The staff was quick and I was well informed as to what my truck needed.

The staff was quick and I was well informed as to what my truck needed.

MORE

there was some miscommunication between the 2 techs on what had been done.

there was some miscommunication between the 2 techs on what had been done.

MORE

Had a very excellent experience

Had a very excellent experience

MORE

Great bunch of gentlemen, very professional and courteous. They truly understand customer service with a smile!

Great bunch of gentlemen, very professional and courteous. They truly understand customer service with a smile!

MORE

worked with very good rep

worked with very good rep

MORE

Because I was able to get my oil changed quickly without even getting out of my car.

Because I was able to get my oil changed quickly without even getting out of my car.

MORE

The technician, Chris, was very friendly and knowledgeable. I haven't ever had a bad experience st this facility...Chris has bee ...

The technician, Chris, was very friendly and knowledgeable. I haven't ever had a bad experience st this facility...Chris has been my technician the last couple of times. His great upbeat attitude and willingness to explain things in detail is one reason why I have come back.

MORE

I was highly satisfied

I was highly satisfied

MORE

I was referred to as "young lady" during the entire visit. I don't necessarily mind being called that, it just got old. Use the ...

I was referred to as "young lady" during the entire visit. I don't necessarily mind being called that, it just got old. Use the customer's name. I had to remind them to use 5w40 (after I noticed them pouring in 5w30).

MORE

Staff had good teamwork and were very professional.

Staff had good teamwork and were very professional.

MORE

They pulled out my air filter and it was extremely dirty. They advised I replace it, which I am always weary of since I understa ...

They pulled out my air filter and it was extremely dirty. They advised I replace it, which I am always weary of since I understand they are trying to sell me things. They said it may increase my gas mileage and I agreed. It was true! I am getting 3-4 mpg and I trust them a bit more now.

MORE

there are 11 oil fittings on my truck they informed me they could not grease the fittings because they were "busted". I have t ...

there are 11 oil fittings on my truck they informed me they could not grease the fittings because they were "busted". I have this vehicle serviced at this location every 3000 miles. My truck has almost 240000 miles on it and they are just now informing me of this problem. This disturbs me greatly. I drive this truck mainly on interstate highways not on off road areas, where I might have recently damaged the grease fittings. I feel like I have been deceived for a very long time about the vehicle being maintained properly. I felt this information should be brought to someone's attention.

MORE

All 3 bays were full, and 2 cars waiting outside but I was still in within 10 minutes. I was told they'd be with me in just a f ...

All 3 bays were full, and 2 cars waiting outside but I was still in within 10 minutes. I was told they'd be with me in just a few minutes - which was nice - as most places will just ignore you until its your turn. Once the service started, the gentleman helping me was very friendly, he suggested and offered additional services and once I said no thanks, he dropped it and didn't keep asking, which some places do and its really annoying.Service was fast and efficient, so I plan to return when I need my next oil change!

MORE

Never wait more than 5 min.

Never wait more than 5 min.

MORE

I might have selected Highly Satisfied if I had not had to wait so long.

I might have selected Highly Satisfied if I had not had to wait so long.

MORE

It was only the wait to get in and started. The crew only had three people working and did an awesome job working together!!

It was only the wait to get in and started. The crew only had three people working and did an awesome job working together!!

MORE

took a little long - really busy day. I was satisfied and will definitely return for next service.

took a little long - really busy day. I was satisfied and will definitely return for next service.

MORE

Assistant Manager and oil change woman experienced and friendly, your prices have gotten terribly high, dissatisfied with price ...

Assistant Manager and oil change woman experienced and friendly, your prices have gotten terribly high, dissatisfied with price I paid. Cheaper for same service at Midas.

MORE

The Technician Salva was absolutely wonderful and provided great customer service!

The Technician Salva was absolutely wonderful and provided great customer service!

MORE

They was very friendly.

They was very friendly.

MORE

The person who worked on my car, Christopher, was very nice and took his time to make sure I understood exactly what he was doin ...

The person who worked on my car, Christopher, was very nice and took his time to make sure I understood exactly what he was doing to my car and gave me instructions and advice on how to maintain it. I had a very pleasant experience here.

MORE

Very friendly and professional.

Very friendly and professional.

MORE

they never pressured me to sig