1491 Vandalia
Collinsville, IL, 62234

Great professional staff.

Great professional staff.

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As usual, I received the service I wanted quickly competently. The staff was professional yet fun.

As usual, I received the service I wanted quickly competently. The staff was professional yet fun.

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The knowledge and friendliness of the two I encountered.

The knowledge and friendliness of the two I encountered.

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They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a h ...

They checked out the car very well and kept me I formed what they were doing, very fast and courteous. Great when you are in a hurry.

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Very professional

Very professional

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I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.

I waited for over minutes to get in the bay and then once in there, it took another - minutes before they could get to me.

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The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 500 ...

The technician indicated that the conventional oil would need to be changed at 3000 miles. I knew from my own knowledge that 5000 mile intervals were needed, not 3000.

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Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun ...

Wil and his staff are obviously great at what they do. Every move was precise and practiced. It almost seemed militant yet fun at the same time if that makes sense.

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Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. Th ...

Wil the mgr was great! After having a very bad experience at the Glen Carbon IL location, Wil restored my confidence in VIOC. This is the only location I will go to from now on.

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Overall wonderful service!

Overall wonderful service!

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The manager communicated clearly and explained what was happening every step of the way.

The manager communicated clearly and explained what was happening every step of the way.

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Was told battery didn't test well. Had battery tested and told I had a bad battery. This prevented finding car not starting

Was told battery didn't test well. Had battery tested and told I had a bad battery. This prevented finding car not starting

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Oil changes have gotten pretty expensive.

Oil changes have gotten pretty expensive.

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Courteous staff, very professional, no high pressure, great teamwork.

Courteous staff, very professional, no high pressure, great teamwork.

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Terrell is such a sweet young man, explained everything including recommendations but no pressure!

Terrell is such a sweet young man, explained everything including recommendations but no pressure!

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Courteous service and I received the oil change I went in to get.

Courteous service and I received the oil change I went in to get.

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The service was great and there was no pressure for add-ons.

The service was great and there was no pressure for add-ons.

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The young man answered my questions about a service I needed concerning the price but didn't pressure me into getting the servic ...

The young man answered my questions about a service I needed concerning the price but didn't pressure me into getting the service that day when I told him I couldn't afford it that day.

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They happened to have women working and that just somehow made the experience more pleasurably for some reason. But usually, thi ...

They happened to have women working and that just somehow made the experience more pleasurably for some reason. But usually, this location is rather friendly anyway. After my free oil changes with the dealership expired, I have been coming here and have been surprisingly pleased with the service.

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After you replaced blinker bulb the passenger side window wouldn't raise. The manager took the time to Check fuses and remove t ...

After you replaced blinker bulb the passenger side window wouldn't raise. The manager took the time to Check fuses and remove the door trim to see if he could get the window to go up. Nothing worked. He put the door back together and clean fingerprints. He spent an hour of his time and was so kind. He gave his recommendation on who to take it to. I've been a customer for 12 years and will certainly let others know about the super service I received.

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They all made sure i understood what was wrong with my vehicle, what could wait a little while to be replaced or repaired and wh ...

They all made sure i understood what was wrong with my vehicle, what could wait a little while to be replaced or repaired and what should be replaced or repaired immediately. They answered all questions that i had.

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Loved that pulling up to my local valvoline there was no line waiting. I was able to pull right in to get an oil change and was ...

Loved that pulling up to my local valvoline there was no line waiting. I was able to pull right in to get an oil change and was out by 10 minutes. Great service as well!

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Very professional

Very professional

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Durinf this visit the only thing not satisfiying was the fact the works gloves do have grease or oil on them and then touch the ...

Durinf this visit the only thing not satisfiying was the fact the works gloves do have grease or oil on them and then touch the outside of the hood leaving greasy finger prints. The Glen Carbon location was worse by dripping oil all down the grill of my car.

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The staff were friendly and efficient, which made an unexpected car issue not seem so bad.

The staff were friendly and efficient, which made an unexpected car issue not seem so bad.

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It just took to long once I got in.

It just took to long once I got in.

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Every body was kind, knowledgeable and professional.

Every body was kind, knowledgeable and professional.

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All of the staff were professional and and very respectful. The employees at this location really do set the standard that othe ...

All of the staff were professional and and very respectful. The employees at this location really do set the standard that others should follow.

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I really liked that I didn't have to wait long, I was able to get right in. I also really liked how informative they were with e ...

I really liked that I didn't have to wait long, I was able to get right in. I also really liked how informative they were with everything. I will definitely be going back for all my oil changes, and have been telling friends and family about my experience at Valvoline, and how they have to go and check out their great services and prices! I feel at easy knowing when I come in I will be taken care of with no worries. Thank you Valvoline!!

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Excellent customer service from all employees

Excellent customer service from all employees

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Great team. Very friendly and knowledgable.

Great team. Very friendly and knowledgable.

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Took a little longer than was expecting. It was completely fine, just took awhile. The price was expensive, but that's not their ...

Took a little longer than was expecting. It was completely fine, just took awhile. The price was expensive, but that's not their fault, the oil my car needs is more expensive I guess.

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The staff was highly educated on what they were doing.. no pressure was that on my end. The service was fast and all done in a t ...

The staff was highly educated on what they were doing.. no pressure was that on my end. The service was fast and all done in a timely manner.

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every thing went as expected. cost was more than expected

every thing went as expected. cost was more than expected

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They were very professional & focused on moving the process along quickly. The female attendant had me move to another space tha ...

They were very professional & focused on moving the process along quickly. The female attendant had me move to another space that had opened, because the person ahead of me was taking a tad bit longer. The main guy explained very professionally all that would be taking place. At the end, there was a problem with my hood latch closing correctly. 3 of the guys worked together on it to resolve it quickly. They were friendly & very pleasant! I will return.

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Great service. Friendly

Great service. Friendly

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The manager Phil actually took care of me himself. He and his team were quick, friendly, and professional.

The manager Phil actually took care of me himself. He and his team were quick, friendly, and professional.

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Wait time and cost

Wait time and cost

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quick, friendly, service.

quick, friendly, service.

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everyone was very nice and friendly

everyone was very nice and friendly

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Always fast reliable and convenient

Always fast reliable and convenient

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The staff was very helpful and friendly. They did not try to sell me on a bunch of extra things than what I was there for. They ...

The staff was very helpful and friendly. They did not try to sell me on a bunch of extra things than what I was there for. They let me know about a service I should have done soon. The manager was excellent!

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The speed of the service. The professional staff.

The speed of the service. The professional staff.

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There is always room for improvement. It was overall a good experience, i will be back and I would recommend you to my friends

There is always room for improvement. It was overall a good experience, i will be back and I would recommend you to my friends

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Did not try to talk me into anything just told me what was needed-coupon was great-

Did not try to talk me into anything just told me what was needed-coupon was great-

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Prices are still too high for a standard oil change

Prices are still too high for a standard oil change

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Waiting outside, me and another had to move and switch spots, so we were moving up & back and going around others. The persisten ...

Waiting outside, me and another had to move and switch spots, so we were moving up & back and going around others. The persistence of getting additional services gets old. Other than that, they are competent people which is #1 with me.

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The service was fast and friendly. They clearly knew what they were doing and gave me confidence in their ability.

The service was fast and friendly. They clearly knew what they were doing and gave me confidence in their ability.

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Staff was friendly and informative o all aspects of services that were provided.

Staff was friendly and informative o all aspects of services that were provided.

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Last time I was there, the dipstick broke, and this time they replaced it very happily. It took a long time, but they gave me u ...

Last time I was there, the dipstick broke, and this time they replaced it very happily. It took a long time, but they gave me updates along the way. Everyone there was extremely friendly and helpful.

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Service good everyone was very nice to me.

Service good everyone was very nice to me.

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Very curtious and helpful.

Very curtious and helpful.

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Seemed like it took quite a bit longer than usual once I was in the bay.

Seemed like it took quite a bit longer than usual once I was in the bay.

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The service tech was knowledgeable and friendly and didn't try to pressure me into additional services other then what I came fo ...

The service tech was knowledgeable and friendly and didn't try to pressure me into additional services other then what I came for. He simply informed me on recommendations and allowed me to make the decision without question. Good service!

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Phil was great, very polite.

Phil was great, very polite.

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They were friendly and not pushy.

They were friendly and not pushy.

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cause I didn't have to do it myself

cause I didn't have to do it myself

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They topped off my oil. Oil light came on.

They topped off my oil. Oil light came on.

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Technician wanted to perform more work than we wanted.

Technician wanted to perform more work than we wanted.

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The professionlism of the staff as well the speed and efficiency at which they completed the servicing of my vehicle.

The professionlism of the staff as well the speed and efficiency at which they completed the servicing of my vehicle.

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The wait was way to long. I think one of the bays was being used by one of the workers for their own personal car.

The wait was way to long. I think one of the bays was being used by one of the workers for their own personal car.

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Very courteous staff. Will was pleasant to deal with.

Very courteous staff. Will was pleasant to deal with.

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Place looked cleaner than previous experiences. Greeted and told all team member names. The greeter was very communicative and ...

Place looked cleaner than previous experiences. Greeted and told all team member names. The greeter was very communicative and the team worked together very professionally.

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They weren't pushy will all the extras sometimes I have experienced at VIOC.

They weren't pushy will all the extras sometimes I have experienced at VIOC.

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Had bad experiences at the Collinsville store in the past

Had bad experiences at the Collinsville store in the past

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Too much pressure to fix other things while I'm getting my oil change. They weren't allowing me extra time to weigh my options.

Too much pressure to fix other things while I'm getting my oil change. They weren't allowing me extra time to weigh my options.

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The professionalism shown by the employees during the service on my vehicle. Their attitude is a fine reflection on the store ...

The professionalism shown by the employees during the service on my vehicle. Their attitude is a fine reflection on the store manager and on the Valvoline company.

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Speediness was vgood and completed service quickly

Speediness was vgood and completed service quickly

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I enjoy the people & you have great service, Valvoline is just getting too expensive. Why pay $56.53 when there are 2 or 3 othe ...

I enjoy the people & you have great service, Valvoline is just getting too expensive. Why pay $56.53 when there are 2 or 3 other companies sending me coupons for $20 oil changes?

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Fast, friendly service

Fast, friendly service

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I just want to thank Zane, Tara and the Asst Manager for their awesome service. They were very helpful and punctual with my oil ...

I just want to thank Zane, Tara and the Asst Manager for their awesome service. They were very helpful and punctual with my oil change. Although they made helpful suggestions about me vehicle, they didn't get upset, pushy, or try to invoke fear in me getting specific things done that were needed! Thanks Again!!

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I HAD CALLED EARLIER TO DISCUSS WHAT SERVICES I WAS LOOKING AT AND TO CHECK PRICING. AFTER TALKING WITH WILL I FELT VERY CONFOR ...

I HAD CALLED EARLIER TO DISCUSS WHAT SERVICES I WAS LOOKING AT AND TO CHECK PRICING. AFTER TALKING WITH WILL I FELT VERY CONFORTABLE BRING MY TRUCK IN FOR SERVICE. I DID NOT CHECK ANY OTHER FACILITIES FOR PRICING. WHEN I ARRIVED, I WAS GREETED WITHIN A MINUTE OR 2. ONCE I EXPLAIN THAT I HAD CALLED THE MANAGER SAID YES HE REMEBER WILL DISCUSSING IT WITH HIM AND REMMBERED WHAT SERVICES I ASKED FOR. THESE WERE OIL CHANGE, REAR DIFFERENTIAL AND TRNSMISSION FLUID CHANGE. I WAS IN AND OUT IN UNDER 1 HOUR FOR ALL THE SERVICES.

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Prices are too high to use this location without coupons and coupons are unreliable so I only use this location sometimes. As a ...

Prices are too high to use this location without coupons and coupons are unreliable so I only use this location sometimes. As a result I get lectured about the time in between changes every visit and pressured to buy a bunch of stuff. It'd be nice if reasonable prices were reliable and services included were reliable. For instance only sometimes is an air filter included in service.

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Always do a good job.

Always do a good job.

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Did feel somewhat pressured into upgrades that I could not afford at this time.

Did feel somewhat pressured into upgrades that I could not afford at this time.

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Service was good. I just don't generally give the highest rating on anything. Thanks.

Service was good. I just don't generally give the highest rating on anything. Thanks.

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Quick and thorough

Quick and thorough

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The staff was very friendly and helpful.

The staff was very friendly and helpful.

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Staff were very pleasant to deal with and explained everything they were doing

Staff were very pleasant to deal with and explained everything they were doing

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Everything was nice and clean

Everything was nice and clean

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Great customer service. Decent pricing. Fast service. Knowledgeable.

Great customer service. Decent pricing. Fast service. Knowledgeable.

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good fast service. honored coupon

good fast service. honored coupon

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Overall great experience.

Overall great experience.

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Polite an experienced workers

Polite an experienced workers

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The men who worked on our car were very knowledgeable and nice.

The men who worked on our car were very knowledgeable and nice.

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Eager to serve and earn my business

Eager to serve and earn my business

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Very efficient and fairly prompt.

Very efficient and fairly prompt.

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Pricing was not available from the greeter. Felt rushed at the conclusion of the change service, where the service was not yet ...

Pricing was not available from the greeter. Felt rushed at the conclusion of the change service, where the service was not yet completed upon my return to the car. Price was significantly more than competing service provider, even after a 15% off coupon.

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The staff is very knowledgeable about products and service. They are friendly and personable, they know their guests by name (wi ...

The staff is very knowledgeable about products and service. They are friendly and personable, they know their guests by name (witnessed this on both of my visits). Even had dog treats for one of the guests little dog. VERY NICE. Keep up the good work.

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Too expensive

Too expensive

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The employees were friendly and polite.

The employees were friendly and polite.

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Responded quickly and efficiently to deal with oil change and greasing vehicle.

Responded quickly and efficiently to deal with oil change and greasing vehicle.

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Friendly, professional, and most importantly convenient.

Friendly, professional, and most importantly convenient.

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was pressured into services not needed and the price was extremely high

was pressured into services not needed and the price was extremely high

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Been a customer for years. Wouldn't continue to come back unless I'm completed satisfied.

Been a customer for years. Wouldn't continue to come back unless I'm completed satisfied.

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The service the staff provided was excellent. I how-ever had stopped using VIOC for quite sometime due to the decision to start ...

The service the staff provided was excellent. I how-ever had stopped using VIOC for quite sometime due to the decision to start charging for labor on top of the price of the oil change without advertising this charge. I will continue to use VIOC now that you have stopped this practice. Shoiuld you decide to start this practice again I will as before go elsewhere.

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Overall great experience, professional, prompt service. Will continue to use Valvoline!

Overall great experience, professional, prompt service. Will continue to use Valvoline!

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I have been a customer will this store in Collinsville, Illinois for many years. People there has changed alot but still never h ...

I have been a customer will this store in Collinsville, Illinois for many years. People there has changed alot but still never have I ever had a bad experience. Always professional and knowledgeable. Stacey was rep who took care of me

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It was pretty fast,and I was told the recommended things that should be done with the mileage on the car

It was pretty fast,and I was told the recommended things that should be done with the mileage on the car

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Went at the right time and did not wait and was in and out very fast.

Went at the right time and did not wait and was in and out very fast.

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The service was quick, extremely friendly, and efficient.

The service was quick, extremely friendly, and efficient.

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The staff was extremely helpful, knowledgeable and courteous. Very pleasant staff working the day I visited.

The staff was extremely helpful, knowledgeable and courteous. Very pleasant staff working the day I visited.

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I was very satisfied with my last visit They are always so nice, friendly and professional.

I was very satisfied with my last visit They are always so nice, friendly and professional.

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They were friendly and informative.

They were friendly and informative.

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Paid for a radiator flush last spring at this location. Noticed my heater was not working. Went in for an oil change and I ...

Paid for a radiator flush last spring at this location. Noticed my heater was not working. Went in for an oil change and I mentioned it too Tara. She got the manager, I forgot his name, right on it. He topped off the fluid and got a bubble out of a line and now it seems to be working fine. Made my day! Thanks for the great service!!

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Fast....staff very friendly....I had a voupon

Fast....staff very friendly....I had a voupon

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55 minutes to get oil changed

55 minutes to get oil changed

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Always great service, "normal people" , no pressure.

Always great service, "normal people" , no pressure.

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Great service...really take care of there clients

Great service...really take care of there clients

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No pressure, but let me know the recommended things that should be done! Very complete

No pressure, but let me know the recommended things that should be done! Very complete

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Was not informed about labor charge for battery. I would have just went and bought it myself. I ask for synthetic blend oil chan ...

Was not informed about labor charge for battery. I would have just went and bought it myself. I ask for synthetic blend oil change and they performed full synthetic. The expensive one. The waiting area was cold. Thermostat said 65. Other than that Service was fast and customer service was satisfactory.

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I felt everything was checked and all areas addressed as needed.

I felt everything was checked and all areas addressed as needed.

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the staff was very prfessional and courtious to my needs, keep up the good work collinsville illinois valvoline instant oil chan ...

the staff was very prfessional and courtious to my needs, keep up the good work collinsville illinois valvoline instant oil change on 159

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Great team at this location, everyone seemed to know what they were doing and worked well together.

Great team at this location, everyone seemed to know what they were doing and worked well together.

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The stafe were very nice and helpful. They seemed to be very knowledgeable. Great experience all together

The stafe were very nice and helpful. They seemed to be very knowledgeable. Great experience all together

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Short wait time to get in and have service completed. Forgot to bring savings coupon with me, but discount was awarded anyway

Short wait time to get in and have service completed. Forgot to bring savings coupon with me, but discount was awarded anyway

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Young people working on a high dollar vehicle

Young people working on a high dollar vehicle

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Very expensive for an oil change

Very expensive for an oil change

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It was a fine experience. I did purchase a cabin air filter and since then, my air fan has had a squealing noise. However, I wil ...

It was a fine experience. I did purchase a cabin air filter and since then, my air fan has had a squealing noise. However, I will most likely return.

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It was more expensive than I expected, and I left feeling like, since I didn't take the recommendations about additional service ...

It was more expensive than I expected, and I left feeling like, since I didn't take the recommendations about additional services, I would probably ruin my vehicle and be stranded sometime soon. Pressure!

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The staff is always friendly and knowledgeable. They answer all of my questions and take care of my needs.

The staff is always friendly and knowledgeable. They answer all of my questions and take care of my needs.

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Because their quick and they know what they are doing.

Because their quick and they know what they are doing.

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The wait was a long time but ok. The price is so much higher than other local places

The wait was a long time but ok. The price is so much higher than other local places

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Just the wait. They were really busy. they did have alot of people working, but it was still busy.

Just the wait. They were really busy. they did have alot of people working, but it was still busy.

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I received great service with all the explanation I required. I also received discounts on my visits. All the staff were frien ...

I received great service with all the explanation I required. I also received discounts on my visits. All the staff were friendly and showed or explained anything I requested, so I felt assured that my car was being well taken care of, and so was I.

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Very fast and great service everything done in less than 20! Minutes

Very fast and great service everything done in less than 20! Minutes

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Quick and no pressure to buy things.

Quick and no pressure to buy things.

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Great price, fast service!!

Great price, fast service!!

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Needed my oil level topped off due to leaking hose

Needed my oil level topped off due to leaking hose

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attentive and professional

attentive and professional

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It was fast, friendly, and met my expectations. An all around satisfactory visit. The employees went out of their way to go abov ...

It was fast, friendly, and met my expectations. An all around satisfactory visit. The employees went out of their way to go above and beyond the call of duty.

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45 dollars for a standard il change was a little pricey.

45 dollars for a standard il change was a little pricey.

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Quick efficient easy in easy out.. As always...

Quick efficient easy in easy out.. As always...

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The staff are always friendly and helpful!

The staff are always friendly and helpful!

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The lady helping us was very knowledgeable and helpful.

The lady helping us was very knowledgeable and helpful.

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After they put the new oil in they checked it and had to put more in. I think they should have known beforehand how much oil my ...

After they put the new oil in they checked it and had to put more in. I think they should have known beforehand how much oil my vehicle needed.

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I went during my lunch hour at work and was able to get in an out of there quickly.

I went during my lunch hour at work and was able to get in an out of there quickly.

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Service was done quickly with no wait to get in.

Service was done quickly with no wait to get in.

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Great service.Thanks!

Great service.Thanks!

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fast and curious service, everything is checked while I wait in car, lights, brakes etc. fastest oil change around. love it

fast and curious service, everything is checked while I wait in car, lights, brakes etc. fastest oil change around. love it

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All of the technicians were extremely polite and knowledgeable. They way they operated together was second to none, communicati ...

All of the technicians were extremely polite and knowledgeable. They way they operated together was second to none, communicating there every move to me without error. Throughout the entire experience I felt as if I was being genuinely taken care of with me and my vehicles best interest at hand. Absolutely wonderful experience and I will most certainly be using this service in the future.

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The technicians wher jumping from car to car and not finishing the task before they left.

The technicians wher jumping from car to car and not finishing the task before they left.

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This is the 4th time I've used this Valvoline IOC. From the beginning I was very impressed with their military-like precision. ...

This is the 4th time I've used this Valvoline IOC. From the beginning I was very impressed with their military-like precision. Communication is paramount. I am very happy that I found this location.

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Could be a little quicker I didn't know instant oil changes took a bit over an hour. Other than that pretty well done

Could be a little quicker I didn't know instant oil changes took a bit over an hour. Other than that pretty well done

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Wasn't pressured to buy anything else , but did let them put some new wipers on

Wasn't pressured to buy anything else , but did let them put some new wipers on

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because i had not been to that place in 2 years made me feel as though i was a bad person. acted as though they did not want to ...

because i had not been to that place in 2 years made me feel as though i was a bad person. acted as though they did not want to do my oil change. treid to sell me wipers 3 times even after i told them i just put new wipers on.

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At the coupon price it is a very good value. At normal pricing you are considerably higher priced than the Honda dealership Al ...

At the coupon price it is a very good value. At normal pricing you are considerably higher priced than the Honda dealership Also I don't like techs taking liberties with checking air filters without asking me. I have had screws broken off of the air cleaner box in the past. I prefer to do my on checks

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The lady who helped me was very thorough, very pleasant, and quite helpful.

The lady who helped me was very thorough, very pleasant, and quite helpful.

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Terrell serviced my vehicle on my visit. He was very thorough in his explanation of what service was done and what was due to be ...

Terrell serviced my vehicle on my visit. He was very thorough in his explanation of what service was done and what was due to be done. I never felt pressure to purchase a recommended service, nor did I feel that he was talking down to me when explaining everything.

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quick and friendly service

quick and friendly service

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I like the no hassle, no fuss of Valvo line. It'seems a little pricy, but it's worth it. Friendly and knowledgeable staff.

I like the no hassle, no fuss of Valvo line. It'seems a little pricy, but it's worth it. Friendly and knowledgeable staff.

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I am most satisfied that the employees did not try to pressure me into additional maintenance. They inquired about my air filter ...

I am most satisfied that the employees did not try to pressure me into additional maintenance. They inquired about my air filter, but when I told them I had replaced it myself not long ago they put it back in and continued with my service.

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People friendly, they did try tell sell but no pressure

People friendly, they did try tell sell but no pressure

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Because unlike last time I got in right away and truck worked on immediately. First time I stayed in vehicle. Think that helps ...

Because unlike last time I got in right away and truck worked on immediately. First time I stayed in vehicle. Think that helps with time as I operated lights turn signals and brakes. Also server fid not have to bri g my dip stick into waiting room.

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Staff very friendly and competent.

Staff very friendly and competent.

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person tha t helped me was very good at his job, and was very helpfull

person tha t helped me was very good at his job, and was very helpfull

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I was there 11/2 hours. They were busy but I felt that was an excessive wait. The young black man who helped me out of my truck ...

I was there 11/2 hours. They were busy but I felt that was an excessive wait. The young black man who helped me out of my truck and took care to explain everything to me is the best public relation person I have had in a long time. He was attentive and knowledgeable, it was heartwarming to see someone so young be the glue to keep the lobby flowing. Give him a raise! He deserves it.

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Quick friendly service

Quick friendly service

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Friendly and professional. No pressure in services

Friendly and professional. No pressure in services

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New personnel in training.

New personnel in training.

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I like the standardized process of the Valvoline location. I was given clear understandable information about the maintenance ne ...

I like the standardized process of the Valvoline location. I was given clear understandable information about the maintenance needs of my vehicle.

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The people working were VERY knowledgable and courteous. Sharelle, the Manager, was VERY knowledgable of the process of having ...

The people working were VERY knowledgable and courteous. Sharelle, the Manager, was VERY knowledgable of the process of having my oil and filter changed as well as my radiator fluid. She stressed safety to the person working on the car and made sure everything was done right the first time. I was HIGHLY impressed at her skills and her wonderful attitude. You guys have a keeper in her. Hopefully you'll let her know how good she did. A little praise goes a LONG way.Thanks,Kevin S

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Quick,prompt service.

Quick,prompt service.

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Friendly service

Friendly service

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just felt pressured in the attempt to buy better oil and other services on my vehicle

just felt pressured in the attempt to buy better oil and other services on my vehicle

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The staff

The staff

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The service was very good

The service was very good

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The staff was extremely friendly and knowledgeable, and the service was fast.

The staff was extremely friendly and knowledgeable, and the service was fast.

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Professional and courteous staff. Service was quick and thorough. However, The price with a coupon was still over a competitors ...

Professional and courteous staff. Service was quick and thorough. However, The price with a coupon was still over a competitors without coupon. I am more likely to schedule a future appointment with the competitor and wait a little longer than spend the extra money at Valvoline. Battery testing was done and I was given the readout. I called my Mazda dealer service dept. to get an accurate description of the information provided and was told the battery was tested to high. It should have been tested at 500 instead of 650. Which one is correct I am unsure of and does not weigh heavily on my decision, but accurate information is essential when someone is trying to sell me something. Ensure new, correct standards are used.

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The staff was quick, knowledgable and friendly.

The staff was quick, knowledgable and friendly.

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I worked with a tech named Kat and she was so very friendly and informative! she is one of the main reasons i will return to the ...

I worked with a tech named Kat and she was so very friendly and informative! she is one of the main reasons i will return to the valvoline in collinsville!

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Quick, no frills, car ran excellent immediately after leaving

Quick, no frills, car ran excellent immediately after leaving

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Highly satisfied that the staff waited on us when they were actually closing. But I was told that because my oil cap had "Motor ...

Highly satisfied that the staff waited on us when they were actually closing. But I was told that because my oil cap had "Motorcraft" on it Ford requires either a synthetic or synthetic blend oil. Which is untrue! I even got out my owners manual in front of them but they did not change story. I have since checked with Ford they also said it is not a requirement or recommendation. Only SAE and maintaining changes and filters. Valvoline was at one time a great value and convenient but now I won't let my wife go there alone due to pressure and now they will even lie to a man. I will only return with one of my 3 cars if there is no other choice.

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These ladies were very knowledgeable. Actually made it enjoyable

These ladies were very knowledgeable. Actually made it enjoyable

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did everything that they were asked to do and more

did everything that they were asked to do and more

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It was prompt and thorough.

It was prompt and thorough.

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Price was reasonable, fast and friendly service

Price was reasonable, fast and friendly service

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So friendly, explainEd things well, gave me options. I was definitely satisfied.

So friendly, explainEd things well, gave me options. I was definitely satisfied.

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Quick, easy, efficient.

Quick, easy, efficient.

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I did not care for the new Asst Manager at my location. His attitude and his appearance were far below expectations. Also, the p ...

I did not care for the new Asst Manager at my location. His attitude and his appearance were far below expectations. Also, the pressure of persistent up-selling of oil and other services has gotten to be too much. I understand it is a necessary practice, but it is uncomfortable to the point of wanting to take my business elsewhere.

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did a top off 400 + miles from home, that's really good service

did a top off 400 + miles from home, that's really good service

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Great service, Thanks!!!

Great service, Thanks!!!

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it was a good, but I did feel pressured to get other things done that were not needed.

it was a good, but I did feel pressured to get other things done that were not needed.

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The service is always great!! I have been coming here for years and I have never had a bad experience , the staff is very knowle ...

The service is always great!! I have been coming here for years and I have never had a bad experience , the staff is very knowledgable and friendly nothing but good words for your institution.

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I was just in there around a little over a month ago I had got an oil change, transmission flush a radiator flush. They said I h ...

I was just in there around a little over a month ago I had got an oil change, transmission flush a radiator flush. They said I had a small oil leak I said how I was just in there and nobody said anything. They checked my cabin filter and it needed changed bur the guy didn't know how too. And no one said anything about the promotion about winning any money. But most of all on my paper work does it mention my oil leak!

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The manger Derek was great

The manger Derek was great

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They said my brake lights and headlight were working properly, but I thought I had a brake light and headlight out already. When ...

They said my brake lights and headlight were working properly, but I thought I had a brake light and headlight out already. When I asked about it, they said, "Well, we would've told you if you did. You saw her check it." When I got home, sure enough, one of my headlights and a brake light was out, just as I had thought.

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The team works together like a NASCAR pit crew or a military team on a mission. I've been there 3 times and they have won my lo ...

The team works together like a NASCAR pit crew or a military team on a mission. I've been there 3 times and they have won my loyalty.

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Had a good experience.

Had a good experience.

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I've been to this location almost the entire life of this car as well as my last car (13 years) and I appreciate that the staff ...

I've been to this location almost the entire life of this car as well as my last car (13 years) and I appreciate that the staff take care of the cars as if they were their own. They're always straight with me and I really appreciate that.

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I did not receive a receipt for my oil change. I didn't even sign anything before leaving. They did not change the sticker in m ...

I did not receive a receipt for my oil change. I didn't even sign anything before leaving. They did not change the sticker in my windshield either, so I have no idea what the exact cost (I remember the approximate cost) was that I paid. They took my debit card, then brought it back...that was it, then they were rushing me out the bay. It wasn't until later that i realized I never even signed a receipt or got a copy.

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Service agent did not know pricing nor was it posted in the shop. It took about 5 minutes for someone who knew the pricing to s ...

Service agent did not know pricing nor was it posted in the shop. It took about 5 minutes for someone who knew the pricing to stop by my bay to explain the latest prices. Start of the change was delayed by some unknown reason, with complete change and tire rotation taking longer than normal (about 30 min.)

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Just don't want to be pressured to buy this, buy that, upgrade this and upgrade that. Just came in for an oil change. That's it. ...

Just don't want to be pressured to buy this, buy that, upgrade this and upgrade that. Just came in for an oil change. That's it. Also the wait was much longer than I wanted. I specifically came to valvoline because the motto is in and done in 15 min. Was more like 40 min.

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This location has provided above average service continually for the past 10 years. Other locations don't provide the same level ...

This location has provided above average service continually for the past 10 years. Other locations don't provide the same level of service

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The staff are always very courteous. I have been using Valvoline Instant Oil Change since I purchased the truck in 2009. They ha ...

The staff are always very courteous. I have been using Valvoline Instant Oil Change since I purchased the truck in 2009. They have done ALL of the fluid changes on the truck and I have never had an issue with the work done.

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Friendly, careful, not pushy, quick and apparently thorough.

Friendly, careful, not pushy, quick and apparently thorough.

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Kind, courteous...diagnosed my problem for free!

Kind, courteous...diagnosed my problem for free!

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I was 5th car in a three bay garage. Waited outside for 15-20 minutes. Once inside techs were jumping car to car. No one knew wh ...

I was 5th car in a three bay garage. Waited outside for 15-20 minutes. Once inside techs were jumping car to car. No one knew what had been done or not. Took over half hour inside to do simple oil change and air filter change because they were all over the place. Did get my lights and turn signals checked twice though.

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The service attitude of the staff was amazing, hot day and they were busy but nthey provided great service! Consider complement ...

The service attitude of the staff was amazing, hot day and they were busy but nthey provided great service! Consider complementary bottled water while we wait

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I felt valued as a customer and offers for service were presented to me - no persuading. Courteous service. Always fast.

I felt valued as a customer and offers for service were presented to me - no persuading. Courteous service. Always fast.

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The attendant was "overly" friendly in an inappropriate manner. I felt cornered and uncomfortable due to the fact that I was in ...

The attendant was "overly" friendly in an inappropriate manner. I felt cornered and uncomfortable due to the fact that I was in my vehicle and he was standing right outside my window leaning in to discuss my lunch plans. It was very unprofessional!

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It was an overall great and quick visit!!

It was an overall great and quick visit!!

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The staff was very friendly, courteous and knowledgeable. They made sure I understood every service they were providing.

The staff was very friendly, courteous and knowledgeable. They made sure I understood every service they were providing.

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My visits to Valvoline are always quick. I know I don't have to usually block more than a half hour or so out of my calendar to ...

My visits to Valvoline are always quick. I know I don't have to usually block more than a half hour or so out of my calendar to get an oil change.

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The employees were very polite and knowledgeable.

The employees were very polite and knowledgeable.

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The young girl Tara was very nice and polite and she did a really good job explaining everything to me. It's good to see girls w ...

The young girl Tara was very nice and polite and she did a really good job explaining everything to me. It's good to see girls with automotive knowledge like that!

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prompt, courteous, concise, great knowledge of products and services, clean facility, a very pleasant experience. Will tell othe ...

prompt, courteous, concise, great knowledge of products and services, clean facility, a very pleasant experience. Will tell others about it.

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Dustin was very nice and attentive. He answered all our question (which was a lot) with a smile. I must say this was the best ex ...

Dustin was very nice and attentive. He answered all our question (which was a lot) with a smile. I must say this was the best experience I ever had coming to valvoline

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Great crew! Especially Dustin!

Great crew! Especially Dustin!

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Pulled into last open bay for oil change and tire rotation. Was there for 1 hr and 5 minutes before I left.

Pulled into last open bay for oil change and tire rotation. Was there for 1 hr and 5 minutes before I left.

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They were fast and efficient and everyone was really nice.

They were fast and efficient and everyone was really nice.

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the workers were very knowlegable and did not pressure me to buy anything extra.

the workers were very knowlegable and did not pressure me to buy anything extra.

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I like using the Valvoline shop in Collinsville Illinois Dustin always takes good care of my car there polite to answer my quest ...

I like using the Valvoline shop in Collinsville Illinois Dustin always takes good care of my car there polite to answer my questions and they don't make me feel stupid because I am a woman and II don't know anything about cars and I will continue to come back here because of the service I can go anywhere get an oil change but it's the service that I keep coming back here for

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I was satisfied because it was quick and the gentleman that waited on me answered all the questions I had.

I was satisfied because it was quick and the gentleman that waited on me answered all the questions I had.

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Good service and they remembered me fromMy last visit .

Good service and they remembered me fromMy last visit .

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the people were very polite and professional. I felt that Kat especially knew what was happening and was giving 110%.

the people were very polite and professional. I felt that Kat especially knew what was happening and was giving 110%.

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Quick and easy oil changes and they are extremely courteous

Quick and easy oil changes and they are extremely courteous

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The young gentleman who works in the collinsville, Illinois shop is awesome. His name is Dustin. PLEASE keep him,i will definite ...

The young gentleman who works in the collinsville, Illinois shop is awesome. His name is Dustin. PLEASE keep him,i will definitely be recommending all my friends to go there. I have been going to this valvoline for years and nobody stays the same people, it would be nice to see a familiar face each time i go back. Dustin was very nice and knowledgeable. He knew ezactly how to put my skid plate back on my truck. I am a faithful customer i am there every 2 1/2 months .

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Have had problems in the past, but this time it was fine.

Have had problems in the past, but this time it was fine.

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Friendly staff and did the job efficiently

Friendly staff and did the job efficiently

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very friendly very informative, had planned on a tire rotation but the guy was very nice he took me an showed me tires and said ...

very friendly very informative, had planned on a tire rotation but the guy was very nice he took me an showed me tires and said rottation would be silly tires were worn..appoeciate honesty

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I have been going here for several years. I have always been very pleased with the service and the personnel. I do have to won ...

I have been going here for several years. I have always been very pleased with the service and the personnel. I do have to wonder why there is such a turn over of personnel. They change more frequently than I would expect!

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Knowledgeable and friendly staff

Knowledgeable and friendly staff

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the only thing is that he did not explain the extra quart of oil I was charged for. although I know it is always going to be ad ...

the only thing is that he did not explain the extra quart of oil I was charged for. although I know it is always going to be added on, but he should have mentioned it. I am satisfied due to the 19.99 coupon and likely the only reason I came back this time. the last oil change, which was some time ago, I sat in a bay for 40-45 minutes and received no discount, apology, etc. It takes me much less time to do everything they did on my own, and the pricing for an oil change is frankly ridiculous without a decent coupon. I can do it myself for much less and do so most of the time but between my two vehicles, when I haven't returned to Valvoline, every so often you send me a 1999 coupon and that makes it tough for me to pass up even with the added quart charge.

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Wasn't told about specials

Wasn't told about specials

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As a single female you are taken advantage of by these type of businesses. I have never felt that way going to Valvoline.

As a single female you are taken advantage of by these type of businesses. I have never felt that way going to Valvoline.

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The people working there are always very friendly and polite.

The people working there are always very friendly and polite.

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Friendly answered any questions that I had. Very respectful and did not pressure me for services I did not want.

Friendly answered any questions that I had. Very respectful and did not pressure me for services I did not want.

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very polite, professional, fast, and thorough, and they matched a competitor's special price.............WOW

very polite, professional, fast, and thorough, and they matched a competitor's special price.............WOW

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It was full in the bay and three cars in line outside. I've been there with a longer line than that and got through faster then ...

It was full in the bay and three cars in line outside. I've been there with a longer line than that and got through faster then 2 and a half hours

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Dustin was very nice and knowledgeable

Dustin was very nice and knowledgeable

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The pricing was more than others in my area. I realize the other business use this as leader a . I went today to the center for ...

The pricing was more than others in my area. I realize the other business use this as leader a . I went today to the center for conveince

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I was highly satisfied with my visit because of the customer service I received from the entire team that worked this past sunda ...

I was highly satisfied with my visit because of the customer service I received from the entire team that worked this past sunday evening. Even though I had to wait outside, which was fine because they were extremely busy, and even though closing hours had come and gone ALL employees remained cheerful and pleasant. Due to their positive attitudes, in result their attitudes changed mine. Very pleasant team members and a very hard working team.

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It took nearly an hour to get my oil changed despite there being 3 bays and I was second in line. Other customers were leaving d ...

It took nearly an hour to get my oil changed despite there being 3 bays and I was second in line. Other customers were leaving due to the excessive wait.

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It's expensive! No reason an oil change should cost that much. Thank GOD for coupons!

It's expensive! No reason an oil change should cost that much. Thank GOD for coupons!

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I always have great service!

I always have great service!

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Fast and efficient

Fast and efficient

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The staff was professional & courteous in explaining and performing the antifreeze coolant change on my truck.

The staff was professional & courteous in explaining and performing the antifreeze coolant change on my truck.

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The staff is always very professional and courteous. They make this necessary chore a pleasant experience.

The staff is always very professional and courteous. They make this necessary chore a pleasant experience.

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Everyone was friendly and very knowledgable of the services being offered.

Everyone was friendly and very knowledgable of the services being offered.

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$80 for an oil change? It wasn't that long ago I paid $55-$60 for same full synthetic. I will be going elsewhere because if high ...

$80 for an oil change? It wasn't that long ago I paid $55-$60 for same full synthetic. I will be going elsewhere because if high cost

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I was satisfied with the staff and with the oil change. However I think the price is a little high for what you get.

I was satisfied with the staff and with the oil change. However I think the price is a little high for what you get.

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I met the tech & manager during my visit. both were highly qualified & customer friendly.

I met the tech & manager during my visit. both were highly qualified & customer friendly.

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They got the job done quickly. I am a very busy person.

They got the job done quickly. I am a very busy person.

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Quick service

Quick service

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Got me in and out pretty fast. Did what I wanted

Got me in and out pretty fast. Did what I wanted

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People were courteous & friendly

People were courteous & friendly

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Although the staff was friendly and knowledgable, I spent about an hour total at Valvoline. While they advertise quick oil chang ...

Although the staff was friendly and knowledgable, I spent about an hour total at Valvoline. While they advertise quick oil changes, that was not the case. I was the next car to pull into the bay from the moment I arrived, and sat with my car running for over 25 minutes. I then got into the bay where I spent an additional 25 minutes. I have lived in the area for 5 years and have never had to wait more than 30 minutes for an oil change, nor have I ever paid more than $30. At Valvoline, I paid $39 (with the use of a coupon). As mentioned earlier, although the staff was great, the amount of time I took out of my schedule combined with the expense of the oil change, my return to valvoline is highly unlikely

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I was given EXCELLENT customer service Kat was so thorough at explaining everything she was great along with all the other staff ...

I was given EXCELLENT customer service Kat was so thorough at explaining everything she was great along with all the other staff. I trust valvoline with all my oil changes and every time I never have a complaint and am extremely satisfied, thanks for having such a great staff

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Hassel Free

Hassel Free

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The gentleman that waited on me answered all my questions and when I left I felt my car was in good working condition and that m ...

The gentleman that waited on me answered all my questions and when I left I felt my car was in good working condition and that made feel good. He took the time to reassure me everything was fine and why he did the things that he did and when I should come back for the last remaining thing.

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Tried to sell services I felt I didn't need. The employee was obviously doing what he was trained to do. Sell your products and ...

Tried to sell services I felt I didn't need. The employee was obviously doing what he was trained to do. Sell your products and service but I was not in the mood to hear it. I also thought the price for the oil change was high.

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Showed me fluid levels on dip sticks and discussed how to properly check transmission fluid level. Indicated serp belt (which i ...

Showed me fluid levels on dip sticks and discussed how to properly check transmission fluid level. Indicated serp belt (which i had changed and he did not know) was good.

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Friendly staff, quick service.

Friendly staff, quick service.

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Well they told me things my car would need etc and I asked dealership and they said no not at all my car only had 35000 miles ...

Well they told me things my car would need etc and I asked dealership and they said no not at all my car only had 35000 miles . Transmission etc not issue till about 60. Valvoline said ford recommends. Not true

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The crew was efficient and professional from opening the hood to putting air in the tires and directing me out of the bay.

The crew was efficient and professional from opening the hood to putting air in the tires and directing me out of the bay.

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They were very friendly and knowledgeable. Even kept my children entertained.

They were very friendly and knowledgeable. Even kept my children entertained.

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No nonsense, got in, got the oil change and tire rotation needed, young man was very personable/sharp and got out in very timely ...

No nonsense, got in, got the oil change and tire rotation needed, young man was very personable/sharp and got out in very timely fashion.

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Prices are a little expensive

Prices are a little expensive

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Good communication. Pleasant staff.

Good communication. Pleasant staff.

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some prices seem high paid $40.00 for wiper blades that seems high to me

some prices seem high paid $40.00 for wiper blades that seems high to me

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even though they didn't pressure me to get other things done, it was just questions about did you do this, did you know you need ...

even though they didn't pressure me to get other things done, it was just questions about did you do this, did you know you needed this etc. I get my main repairs done at a local shop, ASE certified mechanics. For an oil change Valvoline is ok.

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Very happy with the service at this location.

Very happy with the service at this location.

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I was satisfied with the service, but not with the wait. It was 15 to 20 minutes. I probably would have left if there wasn't a ...

I was satisfied with the service, but not with the wait. It was 15 to 20 minutes. I probably would have left if there wasn't a car behind me.

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Being satisfied means I got the attention I've come to except with no surprises. Highly satisfied means I would have received un ...

Being satisfied means I got the attention I've come to except with no surprises. Highly satisfied means I would have received unexpected service or better prices.

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Fast friendly techs and service

Fast friendly techs and service

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Fast service & the technician was very patient explaining hwat they were going to do to my car and why!

Fast service & the technician was very patient explaining hwat they were going to do to my car and why!

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very professional and friendly. also very knowledgeable about my car.

very professional and friendly. also very knowledgeable about my car.

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everything was good no complaints nothing over the top, simple and easy that's why I'm satisfied

everything was good no complaints nothing over the top, simple and easy that's why I'm satisfied

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No wait. The service providers were very nice and eager to provide good service

No wait. The service providers were very nice and eager to provide good service

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Larry was very polite and knowledgable.

Larry was very polite and knowledgable.

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Excellent Staff. They were very friendly. Quick. And made it easy

Excellent Staff. They were very friendly. Quick. And made it easy

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tried to get me to get extras that i could not get at time of visit

tried to get me to get extras that i could not get at time of visit

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My service team was Dustin, Clint and Thomas at the Collinsville IL location. I got brought in quickly. Dustin and Clint were ...

My service team was Dustin, Clint and Thomas at the Collinsville IL location. I got brought in quickly. Dustin and Clint were the only ones I inter-acted with because they were not under the car. They were very personable and friendly. Reset my car/computer gauges for me when it was done. They had great socialization and customer service skills. Best service I've ever had at this last visit.

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Service was prompt. Attendant was polite. I did like that the men checked and double checked with other workers. Generally I am ...

Service was prompt. Attendant was polite. I did like that the men checked and double checked with other workers. Generally I am in and out, fast service. Your team has got it down to a tee. ... Well pleased.

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The workers had poor attitudes and they were cussing and using foul laguange every time another customer pulled in.They got grea ...

The workers had poor attitudes and they were cussing and using foul laguange every time another customer pulled in.They got grease and dirt on my driver door and didn't clean it off

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They were fast, friendly and very knowledgeable.

They were fast, friendly and very knowledgeable.

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I pulled up at about 7:55 am when they open at 8:00 am. The manager came out and I asked if they could get me in and out in 1/2 ...

I pulled up at about 7:55 am when they open at 8:00 am. The manager came out and I asked if they could get me in and out in 1/2 hour and he said sure - we open in 5 minutes. At 8 they opened the door and I pulled in and they had me out by 8:25 am. My only objection to Valvoline is they are always trying to sell you something more and quite frankly, I think the parts they sell are overpriced.

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Service was great. The workers were very friendly and quick.

Service was great. The workers were very friendly and quick.

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Because I came in the morning and waited so long without getting an oilchange and then returned after work and waited at least 3 ...

Because I came in the morning and waited so long without getting an oilchange and then returned after work and waited at least 30 minutes, I was given a discount and HIGHLY SATISFIED! Patience paid off.

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Just a problem with grease from their hands left on fenders and hood.

Just a problem with grease from their hands left on fenders and hood.

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Price for service was too high, even with $7 discount. Not enough employees working the day I visited, waited at least 10 minute ...

Price for service was too high, even with $7 discount. Not enough employees working the day I visited, waited at least 10 minutes in the bay before vehicle was serviced.

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Quick efficient service. Informed what was going on at all times

Quick efficient service. Informed what was going on at all times

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Because before we got there the only thing we need was our oil change, we got that ,but half way home from there out truck over ...

Because before we got there the only thing we need was our oil change, we got that ,but half way home from there out truck over heating on us and there wasn't anything wrong with it before we went for our oil change

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Service attendent was professional and efficient.

Service attendent was professional and efficient.

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Service people

Service people

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Compared to other places...I paid more for less done on my car. I should have paid around $35-$45 for an oil and filter change. ...

Compared to other places...I paid more for less done on my car. I should have paid around $35-$45 for an oil and filter change. I ended up paying around $80, so I definitely feel like I was over-charged. My filter alone was $21.99. I came out of convenience and the fact that my car really needed it, and wasn't able to get it in to a dealer or elsewhere.

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I liked that i wasn't pressured to buy additional things like a filter.

I liked that i wasn't pressured to buy additional things like a filter.

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Pricing too high. Synthetic oil change and tire rotation $93. No thanks. Car left dirty from oily hands. CJ was very nice though ...

Pricing too high. Synthetic oil change and tire rotation $93. No thanks. Car left dirty from oily hands. CJ was very nice though.

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The manager CJ was great. I had a old coupon and he took it anyway. The other guy was really nice as well. Thanks guys see you i ...

The manager CJ was great. I had a old coupon and he took it anyway. The other guy was really nice as well. Thanks guys see you in 3000 miles. :)

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Very informative without being pushy.

Very informative without being pushy.

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Service technician did not specify if fluids were low upon arrival, if there where any visible leaks, or other items that may ha ...

Service technician did not specify if fluids were low upon arrival, if there where any visible leaks, or other items that may have needed replacement. It wasn't until I inquired and began to ask question, such as was there any lighting out (yes), was the air filter checked (no), were any fluids topped of or low (not sure) etc. Being in the automotive service/repair industry myself, it is vital that each vehicle is serviced accordingly.

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Quick service, nice employees

Quick service, nice employees

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Very Quick. Only problem was they kept asking if I wanted other stuff done when I told them multiple times just to change oil.

Very Quick. Only problem was they kept asking if I wanted other stuff done when I told them multiple times just to change oil.

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The service was great I was in and out in no time !

The service was great I was in and out in no time !

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Larry and Sadan were extremely courteous and performed their jobs very efficiently.

Larry and Sadan were extremely courteous and performed their jobs very efficiently.

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Oil stains on the floor mat

Oil stains on the floor mat

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Service quickly, Larry very nice explained service offered and price. Went over other service needed.

Service quickly, Larry very nice explained service offered and price. Went over other service needed.

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Because the servive was fast friendly and to the point. Got what i wanted and got out quickly.

Because the servive was fast friendly and to the point. Got what i wanted and got out quickly.

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fast and friendly

fast and friendly

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I pulled into the bay immediately, but then I had quite a wait. One person had called off, two people were being trained, and I ...

I pulled into the bay immediately, but then I had quite a wait. One person had called off, two people were being trained, and I understand this is necessary. It just took longer than usual.

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TOOK A LITTLE LONGER TO GET DONE THANK WHAT I THOUGHT AND IT WAS HOT OUT SIDE SO THAT MADE IT SEEM EVERYONE LONGER

TOOK A LITTLE LONGER TO GET DONE THANK WHAT I THOUGHT AND IT WAS HOT OUT SIDE SO THAT MADE IT SEEM EVERYONE LONGER

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fast & feel that problems if present would have been recognized

fast & feel that problems if present would have been recognized

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just wish the price was a little cheaper, always at least $60 visit for oil change

just wish the price was a little cheaper, always at least $60 visit for oil change

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I make Valvoline my choice of oil changers because I can stop in at anytime and have them change my oil when needed. They also ...

I make Valvoline my choice of oil changers because I can stop in at anytime and have them change my oil when needed. They also tell me when something else needs attention such as transmission fluid or coolant. I was impressed with a young man named Thomas. He was diligent in seeing that I drove exactly onto the ramp. He was courteous and I could tell was doing his very best to see that I received excellent service. He was a very pleasant young man and I will continue patronizing Valvoline.

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The staff was friendly and I was in and out quickly.

The staff was friendly and I was in and out quickly.

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They are always very friendly and helpful and do the best job they can...thats why I always bring my car in there.

They are always very friendly and helpful and do the best job they can...thats why I always bring my car in there.

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I usually never mark highly satisfied on anything unless it was extremely good. I only went to valvoline because of the sale pri ...

I usually never mark highly satisfied on anything unless it was extremely good. I only went to valvoline because of the sale price. 19.99 usually your price is to high even with 11.00 off. I never pay more than 19.99 for my oil changes, i like thatvi dont have to get out of my car at valvoline, but that is not worth the extra money to me

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I was informed that they will not be carrying 10w 40 anymore, also I asked why they are giving union employees a discount , when ...

I was informed that they will not be carrying 10w 40 anymore, also I asked why they are giving union employees a discount , when people are working for less than unions wages and being discriminated !

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they told me I did not need an oil change because the sticker on my car had the wrong milage on it for the grade of oil I use. b ...

they told me I did not need an oil change because the sticker on my car had the wrong milage on it for the grade of oil I use. but they topped off the fluids and filled the tires .

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The service was quick. Everything was explained to me in a courteous way. I was not pressured for any other services or parts. ...

The service was quick. Everything was explained to me in a courteous way. I was not pressured for any other services or parts. I used a coupon.

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I pulled in for an oil change ended up getting more done to my car and i was in and out of there in a reasonable time. The staff ...

I pulled in for an oil change ended up getting more done to my car and i was in and out of there in a reasonable time. The staff there is very welcoming and respectful.

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The assistant manager was very helpful

The assistant manager was very helpful

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Because if I had stated highly satisfied then they would have no goal of being better than they are now. Always need to strive f ...

Because if I had stated highly satisfied then they would have no goal of being better than they are now. Always need to strive for excellence but not become complacent.

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Saba & Joe, our representatives, were very knowledgeable and friendly. They got us in there and back out in no time explaining ...

Saba & Joe, our representatives, were very knowledgeable and friendly. They got us in there and back out in no time explaining everything they did to our car. We have been going to the Vavoline Instant Oil Change on 159 in Collinsville for years. Thank you for such a fast and friendly service.

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Tech was friendly and knowledgeable.

Tech was friendly and knowledgeable.

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EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE

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they explained everything so clearly and didn't pressure me in to buying any thing I will be going to the Collinsville Valvoline ...

they explained everything so clearly and didn't pressure me in to buying any thing I will be going to the Collinsville Valvoline for all the services I need on my car the service team in Collinsville are just great

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I think the pricing on items is high!

I think the pricing on items is high!

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Very friendly and informative but not pushy

Very friendly and informative but not pushy

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The man who worked on my car Chris was very informative and took the time to explain everything. It was great.

The man who worked on my car Chris was very informative and took the time to explain everything. It was great.

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The service technicians that worked on my car, Christopher and Joe, were professional, knowledgeable and polite. It was a pleas ...

The service technicians that worked on my car, Christopher and Joe, were professional, knowledgeable and polite. It was a pleasure dealing with them.

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Good service

Good service

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Very quick and polite

Very quick and polite

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Friendly staff once inside did not take long an not pressured to buy

Friendly staff once inside did not take long an not pressured to buy

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I've always gotten great service and I appreciate the value and convenience. There was a newer employee training on my radiator ...

I've always gotten great service and I appreciate the value and convenience. There was a newer employee training on my radiator flush, and I was impressed with how the manager and coworkers interacted with him.

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ive used valvoline for years.

ive used valvoline for years.

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Had a light go on that I thought was the oil light. Turned out to be a cooled light. The attendant tried to fill it but I had a ...

Had a light go on that I thought was the oil light. Turned out to be a cooled light. The attendant tried to fill it but I had a hole in the hose. He showed be exactly what the problem was. Gave me advice & offered to let me leave it in the lot if I needed to. Very helpful. Very courteous .

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Friendly, courteous and knowledgeable staff

Friendly, courteous and knowledgeable staff

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The young man that waited on me was very nice and knowledgeable. He explained everything to where I understood it.

The young man that waited on me was very nice and knowledgeable. He explained everything to where I understood it.

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always excellent service I trust them always thank you

always excellent service I trust them always thank you

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No high pressure sell up this time! It was good. Last time was rough. Far too much of a hard sell on my previous visit.

No high pressure sell up this time! It was good. Last time was rough. Far too much of a hard sell on my previous visit.

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It was quick and very efficient. The staff were all very courteous. Very pleased with the whole experience.

It was quick and very efficient. The staff were all very courteous. Very pleased with the whole experience.

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"Highly satisfied" is not a term I throw around loosely or a feeling that I achieve regularly during the course of a minor vehic ...

"Highly satisfied" is not a term I throw around loosely or a feeling that I achieve regularly during the course of a minor vehicular maintenance procedure . I would have to experience something exceptionally extraordinary or receive a generous discount or a free gift to refer to the experience as "Highly satisfying".

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I had the air filter replaced just a few months prior to this visit at your location - they still felt the need to tell me it wa ...

I had the air filter replaced just a few months prior to this visit at your location - they still felt the need to tell me it was severely impacting my fuel efficiency - but was barley dirty. Did pricing - can get synthetic oil and a much cheaper price through dealership

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Service was very good.

Service was very good.

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The staff was very nice and I didn't have to wait to get in.

The staff was very nice and I didn't have to wait to get in.

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Friendly, no pressure, & so far seems to have done a good job

Friendly, no pressure, & so far seems to have done a good job

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I didn't have a lot of money but he said I needed the higher oil because of how many miles I have on y truck.

I didn't have a lot of money but he said I needed the higher oil because of how many miles I have on y truck.

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It took an hour and 15 minutes to get an oil change! They said that normal they had seven employees but the day I went they only ...

It took an hour and 15 minutes to get an oil change! They said that normal they had seven employees but the day I went they only had 3.

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The staff were very knowledgeable and very nice. Great team.

The staff were very knowledgeable and very nice. Great team.

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Whenever we go there they always try to UP-sell, whether it is oil type, air filter, transmission flush and this time it was a b ...

Whenever we go there they always try to UP-sell, whether it is oil type, air filter, transmission flush and this time it was a battery.....if I would have had them perform everything that was highly recommended my basic oil change would have ran over $300.00. This is why my wife will never come back and I use it as a last resort. In this case the local Dobbs was backed up as was my Ford Dealer.

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Staff completes my service. Understand my problem I'm having with Camry and the oil consumption. On this date they location was ...

Staff completes my service. Understand my problem I'm having with Camry and the oil consumption. On this date they location was understaffed and I had to wait longer than I have ever had to wait before.

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The technician Sabacon was very friendly and helpful.

The technician Sabacon was very friendly and helpful.

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The workers were very polite ro me. I was disappointed to hear the way one worker talked ro a man in training. But I can under ...

The workers were very polite ro me. I was disappointed to hear the way one worker talked ro a man in training. But I can understand frustration of training a co-worker.

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When I arrived, I was told I would only have to wait about 10-15 minutes. I ended up being at Valvoline for an hour and a half ...

When I arrived, I was told I would only have to wait about 10-15 minutes. I ended up being at Valvoline for an hour and a half. I was not happy about that at all.

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They did the job in a timely manner and were courteous while doing so

They did the job in a timely manner and were courteous while doing so

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Faat and efficient service.

Faat and efficient service.

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Christopher, was very friendly and talkative. Answered all my questions made me feel like I had known him for a long time. A rea ...

Christopher, was very friendly and talkative. Answered all my questions made me feel like I had known him for a long time. A really good employee !

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Christopher was really informative and provided me with amazing customer service.

Christopher was really informative and provided me with amazing customer service.

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Very professional and courteous staff. Nice getting to stay inside your vehicle.

Very professional and courteous staff. Nice getting to stay inside your vehicle.

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Waited 20 minutes for service. Service took another 25 minutes to complete service, a simple oil change. I have an old high mila ...

Waited 20 minutes for service. Service took another 25 minutes to complete service, a simple oil change. I have an old high milage vehicle. I am on Social Security. Cannot afford to invest a lot into this vehicle.

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The service tech that helped me was exceptionally professional and friendly.

The service tech that helped me was exceptionally professional and friendly.

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The customer service representative, Saba, was very friendly, courteous, knowledgeable, and did a great job.

The customer service representative, Saba, was very friendly, courteous, knowledgeable, and did a great job.

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The staff was quick and I was well informed as to what my truck needed.

The staff was quick and I was well informed as to what my truck needed.

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there was some miscommunication between the 2 techs on what had been done.

there was some miscommunication between the 2 techs on what had been done.

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Had a very excellent experience

Had a very excellent experience

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Great bunch of gentlemen, very professional and courteous. They truly understand customer service with a smile!

Great bunch of gentlemen, very professional and courteous. They truly understand customer service with a smile!

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worked with very good rep

worked with very good rep

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Because I was able to get my oil changed quickly without even getting out of my car.

Because I was able to get my oil changed quickly without even getting out of my car.

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The technician, Chris, was very friendly and knowledgeable. I haven't ever had a bad experience st this facility...Chris has bee ...

The technician, Chris, was very friendly and knowledgeable. I haven't ever had a bad experience st this facility...Chris has been my technician the last couple of times. His great upbeat attitude and willingness to explain things in detail is one reason why I have come back.

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I was highly satisfied

I was highly satisfied

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I was referred to as "young lady" during the entire visit. I don't necessarily mind being called that, it just got old. Use the ...

I was referred to as "young lady" during the entire visit. I don't necessarily mind being called that, it just got old. Use the customer's name. I had to remind them to use 5w40 (after I noticed them pouring in 5w30).

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Staff had good teamwork and were very professional.

Staff had good teamwork and were very professional.

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They pulled out my air filter and it was extremely dirty. They advised I replace it, which I am always weary of since I understa ...

They pulled out my air filter and it was extremely dirty. They advised I replace it, which I am always weary of since I understand they are trying to sell me things. They said it may increase my gas mileage and I agreed. It was true! I am getting 3-4 mpg and I trust them a bit more now.

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there are 11 oil fittings on my truck they informed me they could not grease the fittings because they were "busted". I have t ...

there are 11 oil fittings on my truck they informed me they could not grease the fittings because they were "busted". I have this vehicle serviced at this location every 3000 miles. My truck has almost 240000 miles on it and they are just now informing me of this problem. This disturbs me greatly. I drive this truck mainly on interstate highways not on off road areas, where I might have recently damaged the grease fittings. I feel like I have been deceived for a very long time about the vehicle being maintained properly. I felt this information should be brought to someone's attention.

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All 3 bays were full, and 2 cars waiting outside but I was still in within 10 minutes. I was told they'd be with me in just a f ...

All 3 bays were full, and 2 cars waiting outside but I was still in within 10 minutes. I was told they'd be with me in just a few minutes - which was nice - as most places will just ignore you until its your turn. Once the service started, the gentleman helping me was very friendly, he suggested and offered additional services and once I said no thanks, he dropped it and didn't keep asking, which some places do and its really annoying.Service was fast and efficient, so I plan to return when I need my next oil change!

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Never wait more than 5 min.

Never wait more than 5 min.

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I might have selected Highly Satisfied if I had not had to wait so long.

I might have selected Highly Satisfied if I had not had to wait so long.

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It was only the wait to get in and started. The crew only had three people working and did an awesome job working together!!

It was only the wait to get in and started. The crew only had three people working and did an awesome job working together!!

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took a little long - really busy day. I was satisfied and will definitely return for next service.

took a little long - really busy day. I was satisfied and will definitely return for next service.

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Assistant Manager and oil change woman experienced and friendly, your prices have gotten terribly high, dissatisfied with price ...

Assistant Manager and oil change woman experienced and friendly, your prices have gotten terribly high, dissatisfied with price I paid. Cheaper for same service at Midas.

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The Technician Salva was absolutely wonderful and provided great customer service!

The Technician Salva was absolutely wonderful and provided great customer service!

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They was very friendly.

They was very friendly.

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The person who worked on my car, Christopher, was very nice and took his time to make sure I understood exactly what he was doin ...

The person who worked on my car, Christopher, was very nice and took his time to make sure I understood exactly what he was doing to my car and gave me instructions and advice on how to maintain it. I had a very pleasant experience here.

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Very friendly and professional.

Very friendly and professional.

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they never pressured me to sign up for anything else and they were cheaper because I was a veteran

they never pressured me to sign up for anything else and they were cheaper because I was a veteran

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I had to wait twenty minutes after entering the bay before anyone began working on my vehicle. I come to Valvoline for quick qua ...

I had to wait twenty minutes after entering the bay before anyone began working on my vehicle. I come to Valvoline for quick quality service.

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Workers are organized and quick.

Workers are organized and quick.

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Every time I pull in they all say good morning and tell have pleasant day outstanding employee's

Every time I pull in they all say good morning and tell have pleasant day outstanding employee's

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they told me what I needed and price and how long it would take

they told me what I needed and price and how long it would take

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Staff was very friendly and prompt

Staff was very friendly and prompt

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The gentleman I talked to was very nice. He informed me of items that needed replacing but did it pressure me to buy from them. ...

The gentleman I talked to was very nice. He informed me of items that needed replacing but did it pressure me to buy from them. He was very could about explaining the price differences in the various oils. I was waited on immediately and was finished promptly . He finished with a smile and a wave saying"drive safely".

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Wait time was minimal.. "Logan" made sure everyone who was waiting was treated in line when they got there.. he was very nice.. ...

Wait time was minimal.. "Logan" made sure everyone who was waiting was treated in line when they got there.. he was very nice.. courteous and knowledgeable!

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Staff were terrific. Service was great. But, lets face it. I would be more adherent to the suggested maintenance schedule if ...

Staff were terrific. Service was great. But, lets face it. I would be more adherent to the suggested maintenance schedule if it wasn't quite so expensive.

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Nothing is perfect

Nothing is perfect

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Very kind and knowledgable staff!

Very kind and knowledgable staff!

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The technician, Lucas I think his name was, was very efficient. He was focused on my car, the minute I pulled in. A different ...

The technician, Lucas I think his name was, was very efficient. He was focused on my car, the minute I pulled in. A different tech promptly greeted me when I pulled up to the building. I was particularly impressed that Lucas read my car notes prior to doing anything. This never happens.... He was attentive! He actually noticed that I do not want washer fluid added. Also, I had to be in and out quickly, but I didn't mention it. The whole crew was hustling to get folks in and out.

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Service personnel were respectful and courteous and quick.

Service personnel were respectful and courteous and quick.

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Friendly and knowledgeable service

Friendly and knowledgeable service

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Had to wait prior to work beginning after pulling into bay. Technician lost a part and had to go to the part store to get a rep ...

Had to wait prior to work beginning after pulling into bay. Technician lost a part and had to go to the part store to get a replacement. The cost of an oil change at Valvoline compared to other shops is going up at a disproportioned rate.

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I only go to Valvoline but I have been too many off them and the one in Collinsville is the only one I will go to now. The other ...

I only go to Valvoline but I have been too many off them and the one in Collinsville is the only one I will go to now. The other locations just wasn't satisfied

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Took 40 min to get my oil change.

Took 40 min to get my oil change.

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I felt the attitude was very rude because I went over my mileage for my oil change. Felt it was uncalled for.

I felt the attitude was very rude because I went over my mileage for my oil change. Felt it was uncalled for.

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A long time ago when Valvoline was under different management. I was so pressured to buy and buy and buy. There was a little bit ...

A long time ago when Valvoline was under different management. I was so pressured to buy and buy and buy. There was a little bit of fear instilled in me from what they were telling me. On February 14, 2015, I decided to go to the same Valvoline store but I after the first experience I vowed I would not ever go again but decided to go and I tell you it was wonderful they way the employees talked to me and made me feel so comfortable. I did not know they did other things to help your car run better. They were courteous and I am sending my grandson to get his oil changed as well. They were fast but efficient. Thank you again Valvoline for putting trust back in me to go back.

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good price, no pressure to buy other services, friendly service-people

good price, no pressure to buy other services, friendly service-people

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I checked MORE to leave room for perhaps the greatest service ever. It was more than I expected and more than I have been used t ...

I checked MORE to leave room for perhaps the greatest service ever. It was more than I expected and more than I have been used to from other oil changers.

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Every employee was extremely kind and courteous. I was offered several options for different services and wasn't pressured into ...

Every employee was extremely kind and courteous. I was offered several options for different services and wasn't pressured into purchasing anything I didn't need, instead just presented with the choice. The items that did need immediate attention were addressed and the entire staff had a great sense of humor. I will definitely return to this location for future service. Thank you very much for being great at what you guys do!

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This was my first time using Valvoline for oil change services. I was honestly surprised at how professional and helpful the sta ...

This was my first time using Valvoline for oil change services. I was honestly surprised at how professional and helpful the staff was; far beyond my expectation. Everyone obviously took their jobs and customer service very seriously. Nate was an exceptional technician. I fully intend to start using this location for my oil changes.

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The cost is a little too high. Conventional oil change should be no more than $25-$30.

The cost is a little too high. Conventional oil change should be no more than $25-$30.

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Great service!!!Thanks!!!

Great service!!!Thanks!!!

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They always do an entire check on my car. Tires, lights, window washer fluid. They also let me know when something else needs to ...

They always do an entire check on my car. Tires, lights, window washer fluid. They also let me know when something else needs to be done regarding the mileage of my car.

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Clint was friendly, informative, and not pushy about other services. Logan was nice and had a good sense of humor. The team wa ...

Clint was friendly, informative, and not pushy about other services. Logan was nice and had a good sense of humor. The team was fast and effective considering all the bays were full and more cars kept coming in.

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The workers were very nice and polite. Explained things that i needed to where i understood them.

The workers were very nice and polite. Explained things that i needed to where i understood them.

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I feel that the price is too high. I use the nexgen oil and it should not be higher to do something that is environmentally bet ...

I feel that the price is too high. I use the nexgen oil and it should not be higher to do something that is environmentally better than the conventional oil.

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I feel that the company is always trying to get more money from the customer. I had a coupon for 19.99 oil change but cost me 5 ...

I feel that the company is always trying to get more money from the customer. I had a coupon for 19.99 oil change but cost me 50. I feel that there is some false advertising going on. my experience was great with the personel but your company lacks integrity.

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My experience was awesome I was in and out within 15 minutes or so and their was no wait time when I arrived and the guys workin ...

My experience was awesome I was in and out within 15 minutes or so and their was no wait time when I arrived and the guys working were very friendly and courtous.

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The gentlemen that talked to me about their recommendations and the service tech were very friendly

The gentlemen that talked to me about their recommendations and the service tech were very friendly

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Good service, no pressure to purchase but was given necessary maintenance due. the only I don't like is every time I go in which ...

Good service, no pressure to purchase but was given necessary maintenance due. the only I don't like is every time I go in which you can tell is often is that there are different service people. You cannot build a business relationship with different people every time you have an oil change or updates.

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I believe the service tech I dealt with was Nate. He was very friendly and informative.

I believe the service tech I dealt with was Nate. He was very friendly and informative.

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They were quick and very helpful.

They were quick and very helpful.

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It took a little longer than usual, n when they went to show me the oil stick was full, they had to add more oil and that made m ...

It took a little longer than usual, n when they went to show me the oil stick was full, they had to add more oil and that made me a little uneasy as tovif it was changed properly

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Very professional, friendly.Know what they are doing.Let me know if there are other problems with the car.

Very professional, friendly.Know what they are doing.Let me know if there are other problems with the car.

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I asked that the power steering fluid be checked. I wanted to see them do it and noticed that two cover bolts were not replaced ...

I asked that the power steering fluid be checked. I wanted to see them do it and noticed that two cover bolts were not replaced on my last visit when I asked that they check the PS fluid level. also on that same visit I asked that they check my tires. Within 24 hours my tire sensor alarmed ...I had 5 psi lower than recommended in each tire. so that was the complaint on my visit two weeks prior just to check my fluid levels and tires between oil change. when I said the bolts were missing from last Valvoline check, there was no comment or offer to replace the missing bolts.

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I waited much longer than I usually do this visit.

I waited much longer than I usually do this visit.

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No one reason - the service was what I was expecting and was very good. Now if you would go above what is expected and say offer ...

No one reason - the service was what I was expecting and was very good. Now if you would go above what is expected and say offer a refreshment, like a small bottle of water, while the service was being done then that kind of gesture would be above what I was expecting.

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The employees there are so friendly and helpful. It is nice to see people who seem to enjoy their job and co workers. I think ...

The employees there are so friendly and helpful. It is nice to see people who seem to enjoy their job and co workers. I think this place is awesome!

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always quick, thorough and courteous...

always quick, thorough and courteous...

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The personnel were friendly. It took longer than usual but that was due to a car in the last bay that was waiting for a tow tru ...

The personnel were friendly. It took longer than usual but that was due to a car in the last bay that was waiting for a tow truck. I was just glad that I was able to get my oil change done and still have time to finish getting ready for work.

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The service rep remembered me from a prior visit, and she had a friendly and professional demeanor.

The service rep remembered me from a prior visit, and she had a friendly and professional demeanor.

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Very quick, very professional, Friendly, Organized for fast service, efficient.

Very quick, very professional, Friendly, Organized for fast service, efficient.

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Long wait once inside and high prices

Long wait once inside and high prices

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Guys that work there are great! Really appreciated the way Nate did his job!

Guys that work there are great! Really appreciated the way Nate did his job!

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Nate the supervisor was so friendly and knowledgable. All workers were polite and hard working

Nate the supervisor was so friendly and knowledgable. All workers were polite and hard working

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I had an excellent experience as usual. Our family takes both of our vehicles to Valvoline & we are always happy with the servic ...

I had an excellent experience as usual. Our family takes both of our vehicles to Valvoline & we are always happy with the service we receive.

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Everything done to satisfaction

Everything done to satisfaction

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The people working are always very nice, knowledgable, and fast. Never a bad experience at the collinsville location.

The people working are always very nice, knowledgable, and fast. Never a bad experience at the collinsville location.

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I thought I needed a new head lamp, but I did not and the technician was honest enough to not sell me something I did not need.

I thought I needed a new head lamp, but I did not and the technician was honest enough to not sell me something I did not need.

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Knowledg

Knowledg

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The technicians were exceptionally friendly, happy, and knowledgeable. All three that I interacted with were truly a joy!

The technicians were exceptionally friendly, happy, and knowledgeable. All three that I interacted with were truly a joy!

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When they made a mistake in trying to check my cabin air filter, they fessed up to the fact that they had mis-read the company p ...

When they made a mistake in trying to check my cabin air filter, they fessed up to the fact that they had mis-read the company policy on my particular car and year (about not doing it).Fortunately, they had not really taken it apart much yet, so it was just a minor issue.

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Since I have, in the past, many years of experience servicing customer's vehicles, I understand what is taking place in the serv ...

Since I have, in the past, many years of experience servicing customer's vehicles, I understand what is taking place in the service area when my vehicle is being serviced. Therefore, I also know fact from fiction when being shown parts or offered services, and the staff at this location has always been very professional. As they should, the staff offers additional services based on mileage and specials, but I never feel pressured to buy something I don't need. Great Job!

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They were all very friendly, but I was really impressed by the young, female colleague. She was very sweet and explained why my ...

They were all very friendly, but I was really impressed by the young, female colleague. She was very sweet and explained why my oil was still a golden color even with me being l,000 miles over. (Synthetic oil, durablend).

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Very professional and polte

Very professional and polte

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I think $47 for a conventional oil change is OUTLANDISH!

I think $47 for a conventional oil change is OUTLANDISH!

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Staff knowledge, friendly, and prompt service

Staff knowledge, friendly, and prompt service

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CUSTOMER SERVICE WAS GREAT! STAFF VERY EFFICIENT

CUSTOMER SERVICE WAS GREAT! STAFF VERY EFFICIENT

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It was a really quick service time! The guy waiting on me was friendly and not too pushy. I just wish oil changes were cheaper!

It was a really quick service time! The guy waiting on me was friendly and not too pushy. I just wish oil changes were cheaper!

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in and out pronto great service!

in and out pronto great service!

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Would it be weird to say that having my oil changed was an awesome experience? As an Executive Chef, I was pleased to see that ...

Would it be weird to say that having my oil changed was an awesome experience? As an Executive Chef, I was pleased to see that a customer is informed as well as served in a different industry other than mine. The three guys working seemed to honestly enjoy and care about their job. No need to send me a coupon for filling out this survey. The price/value relationship is there. This location has my business.

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Cost - I think your pricing is higher than necessary. I could have gotten a set of wiper blades for half what I was charged, but ...

Cost - I think your pricing is higher than necessary. I could have gotten a set of wiper blades for half what I was charged, but I needed them and I was already there so I went ahead and paid the ridiculous $ amount.

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GOOD CUSTOMER SERVICE AND VERY HELPFUL AND FRIENDLY

GOOD CUSTOMER SERVICE AND VERY HELPFUL AND FRIENDLY

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Great service and customer satisfaction.

Great service and customer satisfaction.

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the staff at this location was excellent and welcoming. great personalities, worked well with each other. I appreciated their fr ...

the staff at this location was excellent and welcoming. great personalities, worked well with each other. I appreciated their friendliness and up beat attitudes.

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New staff was very friendly and knowledgable.

New staff was very friendly and knowledgable.

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My main compliant about VIOC is you charge a $16.00 labor charge over and above the advertised price. No where on your coupons o ...

My main compliant about VIOC is you charge a $16.00 labor charge over and above the advertised price. No where on your coupons or posted prices in the store states there is a labor charge. I quit coming to Valvoline the first time I was hit with this charge. I only gave you a second chance because of a coupon I received for a $19.99 oil change. Even this was not the truth. As you can see buy my receipt the oil change was $41.99 with a $20 discount which makes the oil change $21.99. I am happy with the service but very dissatisfied with your deceitful practices. By my calculations the oil change should have been $27.97 plus tax. My next complaint is any time I have contacted VIOC by e-mail I never get a response which tells me you don't really care about your customers only your bottom line. Your $16.00 labor charge has cost you 4 oil changes change's from me since the last time I visited your location. Unless this situation is rectified I will not return again.

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VERY FRIENDLY STAFF

VERY FRIENDLY STAFF

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i was brought into the bay, but they appeared to be understaffed and it took 20 min once i was brought in before anyone even tou ...

i was brought into the bay, but they appeared to be understaffed and it took 20 min once i was brought in before anyone even touched my car.

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Very confident with the product. Great, friendly service!

Very confident with the product. Great, friendly service!

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This was a three bay store. I was able to drive into the bay but I had to wait for 20 minutes before they started on my vehicle ...

This was a three bay store. I was able to drive into the bay but I had to wait for 20 minutes before they started on my vehicle. Why don't they have enoughstaff to handle all three bays?

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I had a coupon they honored

I had a coupon they honored

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