Edwardsville

Colleen, Quinton, and Bobby did a great job working on my diesel truck and had me in and out quickly

Colleen, Quinton, and Bobby did a great job working on my diesel truck and had me in and out quickly

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While waiting outside the bay I had someone come check my tires and lights as to get that process finished, I appreciated that. ...

While waiting outside the bay I had someone come check my tires and lights as to get that process finished, I appreciated that. Kim, who waited on me was excellent! Very knowledgable, very friendly with an energy about her that made the experience pleasant. I was due for a tire rotation in your computer system ( tires are fairly new though) I said go ahead and do it, but then Sarah who was topside informed me she'd be more then happy to do it but it wasnt necessary at the time (which I didnt think it was either) but hearing it from her was commendable. She could have just taken my money but was honest. overall best experience I think I have had at a Valvoline. Everyone was so pleasant to deal with and helpful. Thank You!

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It has been many years since I have used Valvoline services. The personnel were great. All explanations were clear and present ...

It has been many years since I have used Valvoline services. The personnel were great. All explanations were clear and presented in a professional manner. Kimberly went out of her way to make my experience pleasant. The employees actually made me want to return in the future.

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Staff was very pleasant. They appear to like what they were doing. Thanked me and said see you next time

Staff was very pleasant. They appear to like what they were doing. Thanked me and said see you next time

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Kimberly, Justin, and Saengtawan were very knowledgeable and friendly with helping. I’m a female who doesn’t know a lot about ca ...

Kimberly, Justin, and Saengtawan were very knowledgeable and friendly with helping. I’m a female who doesn’t know a lot about car and I’m always hesitant to go to a new place in fear someone will take advantage of me. This was far from the case here, I was treated with respect and kindness. I also got to speak with Kimberly while my oil was changed and she was a delight and really fun to talk with!

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My windshield wiper was left loose and popped off went to use it later and $65 for an oil change is way over priced

My windshield wiper was left loose and popped off went to use it later and $65 for an oil change is way over priced

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Very friendly, fast and would recommend or use again. Just wish it was closer to my home.

Very friendly, fast and would recommend or use again. Just wish it was closer to my home.

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In and out very quickly. Friendly service team.

In and out very quickly. Friendly service team.

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Great job

Great job

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Very friendly staff

Very friendly staff

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Just satisfied

Just satisfied

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Good service at fair price.

Good service at fair price.

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Madison, Richard, and Kimberly were friendly, knowledgeable and enjoyable to speak with as I was having service done. They all s ...

Madison, Richard, and Kimberly were friendly, knowledgeable and enjoyable to speak with as I was having service done. They all seemed to enjoy their job while maintaining professionalism. It is nice to see smiles on everyone's faces!

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Zack was awesome.

Zack was awesome.

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Very helpful.

Very helpful.

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I always receive prompt service with friendly people at this place. I have been coming here for years. Kimberly was especially f ...

I always receive prompt service with friendly people at this place. I have been coming here for years. Kimberly was especially fun on this visit and Sarah was very nice.

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Kimberly was amazing and so sweet! She helped me out very much and informed on the different types of oils.

Kimberly was amazing and so sweet! She helped me out very much and informed on the different types of oils.

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Highly descriptive regarding car maintenance, very friendly, safe, and knowledgeable staff.

Highly descriptive regarding car maintenance, very friendly, safe, and knowledgeable staff.

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Great customer service and very friendly

Great customer service and very friendly

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The price for a full synthetic oil change is too expensive.

The price for a full synthetic oil change is too expensive.

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Patrick's promotion is well deserved and the team remaining at this location continues to excel at what they do.I drive 50k mile ...

Patrick's promotion is well deserved and the team remaining at this location continues to excel at what they do.I drive 50k miles yearly and I rely on this location in particular for my frequent oil changes.Wish you offered some type of frequent visitor discount or punch-card.Colleen, Justin, and Cash were quick and efficient once I was in the bay.Keep up the good work.

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The experience was like pulling into a pit stop while racing. Very organized, friendly staff.

The experience was like pulling into a pit stop while racing. Very organized, friendly staff.

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Kimberly and Madison made me aware of each step of the process and provided me with confidence. I did not talk to Bobby but I k ...

Kimberly and Madison made me aware of each step of the process and provided me with confidence. I did not talk to Bobby but I know he was a part of the process bottom side.

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Very quick in and out the door

Very quick in and out the door

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I had Madison, Kimberly, and Saengtawan during my service. All three of these people were very nice and helpful. Madison had tol ...

I had Madison, Kimberly, and Saengtawan during my service. All three of these people were very nice and helpful. Madison had told me that I needed to get something done to my car that I did not know. That was just an addition to what I went in there for! As I was pulling out of Valvoline, everyone said "bye (name)" and that made me very happy. I was very satisfied when I left.

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fast courteous service

fast courteous service

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I have been using this place for a long time you can look it up I had a coupon and for the first time the young told me it was n ...

I have been using this place for a long time you can look it up I had a coupon and for the first time the young told me it was no good by one month but I did have another 3 cars that only you have changed oil in so I did not like the young pup telling the coupon was no good it did get to me Don Cook

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In and out quickly

In and out quickly

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Wait time was longer than expected. Pricey for an oil change, but overall good service.

Wait time was longer than expected. Pricey for an oil change, but overall good service.

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Bobby worked on my car and he was very fast. A blonde female was the one that did all the stuff with me and she was very nice. T ...

Bobby worked on my car and he was very fast. A blonde female was the one that did all the stuff with me and she was very nice. This was my first time in a Valvoline and she helped me out the entire time.

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The store manager (a female with red hair) took care of my needs and did a great job explaining everything to me. She knows I c ...

The store manager (a female with red hair) took care of my needs and did a great job explaining everything to me. She knows I come there for all my oil changes and she asks me what I need and want done. She didn't try a bunch of high pressure sales tactics because this would make me go else where. I just want an oil change, air filter, fluids filled, and to be told of recommendations and any problems they might notice. A new thing she did when I was pulling out was yell "everybody say bye to Ed" and the workers yelled "bye Ed". It was a nice touch.

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No pressure on extra sales. I bought a Groupon Voucher that was for the wrong store, and was given insight on how to get it refu ...

No pressure on extra sales. I bought a Groupon Voucher that was for the wrong store, and was given insight on how to get it refunded.

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EFFICIENT, CORDIAL AND CONVENIENT!

EFFICIENT, CORDIAL AND CONVENIENT!

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Everyone was just so friendly and smiling!!!!

Everyone was just so friendly and smiling!!!!

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Staff was friendly and professional. Speed of service was excellent. Seang Kim and Mike were very knowledgeable and helped me ou ...

Staff was friendly and professional. Speed of service was excellent. Seang Kim and Mike were very knowledgeable and helped me out a lot with my oil change. Will definitely be back again!!! :)

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Only place I go to get my oil changes done. Can’t see myself going anywhere else!!

Only place I go to get my oil changes done. Can’t see myself going anywhere else!!

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Moved to this area , six months ago. This service center is by far the best service I have ever received at a valvoline center.T ...

Moved to this area , six months ago. This service center is by far the best service I have ever received at a valvoline center.The guy who waited on me (Richard) is the the guy who needs to be running the place. He was very professional and knowledgeable, if you are looking for a store manager look no further.I bring all four of my cars here for service.You have a terrific team here!

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Very good , friendly, knowledgeable and very quick.

Very good , friendly, knowledgeable and very quick.

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Everyone was extremely nice and welcoming. No anxiety while I didn't know what to expect.

Everyone was extremely nice and welcoming. No anxiety while I didn't know what to expect.

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It was a quick, thorough service experience. I appreciate the team approach, and communication was very good. $42 for a conventi ...

It was a quick, thorough service experience. I appreciate the team approach, and communication was very good. $42 for a conventional oil change is not cheap, but I am willing to pay for the convenience of Drive Through, No Wait Service. Given the price, it's nice that your team acts as professionally as they do.

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Wonderful fast service! Employees were great!

Wonderful fast service! Employees were great!

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The young man that worked with me was very kind and knowledgeable. He made me feel like I could trust him. I do not know much ab ...

The young man that worked with me was very kind and knowledgeable. He made me feel like I could trust him. I do not know much about cars, but I was confident in his advice. He was very helpful and nice.

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Prompt quality service by a professional team. They identified a mouse habitat in my air filter box and removed the debris. (y ...

Prompt quality service by a professional team. They identified a mouse habitat in my air filter box and removed the debris. (you may consider adding this to your service charge...) I was impressed with the attitude of each team member.

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Quick and friendly service and did not feel pressured. Thank you.

Quick and friendly service and did not feel pressured. Thank you.

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Just think the price is a little high

Just think the price is a little high

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I was a bit taken aback by the price of the oil change. Prices were not communicated to me and I felt uncomfortable asking due t ...

I was a bit taken aback by the price of the oil change. Prices were not communicated to me and I felt uncomfortable asking due to the fact that I would have wasted their time and mine. I also felt ‘locked’ into the service since the doors shut when you pull in.

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I was told what I needed fixing and that if I didn't want to do it that day, I can always come back. They told me what I need do ...

I was told what I needed fixing and that if I didn't want to do it that day, I can always come back. They told me what I need done in case I wanted to go elsewhere rather than making me feel that I had to do it then and there. Very courteous employees and have never had a problem.

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Way too overpriced. I used to be able to get an oil change for $35-$40. Last time I got it changed here it was $65. This time it ...

Way too overpriced. I used to be able to get an oil change for $35-$40. Last time I got it changed here it was $65. This time it was $85. I can get it done at the dealership which multi point inspection for $50 or less. And I can get it done at Walmart for $45 or less.

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There service was fast, friendly, and knowledgeable. Rich was very helpful with any questions I had. One was my rear window wa ...

There service was fast, friendly, and knowledgeable. Rich was very helpful with any questions I had. One was my rear window washer fluid not working. He told me there was no back tank so the line my have froze, there was a tier in it, or both. Very helpful to know what was going on. Thank you.

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The staff members were professionals and took care of my oil change needs very quickly.

The staff members were professionals and took care of my oil change needs very quickly.

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Overpriced

Overpriced

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Kashto. Have great service was friendly and not pushy

Kashto. Have great service was friendly and not pushy

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quick service as always

quick service as always

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Necessary service was completed quickly, and I didn’t have to leave the vehicle (I have 3 young children so this is a huge plus) ...

Necessary service was completed quickly, and I didn’t have to leave the vehicle (I have 3 young children so this is a huge plus). I also got info about additional service needed but felt no pressure to get it done immediately.

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Quick and still done right. Everyone was very nice and friendly.

Quick and still done right. Everyone was very nice and friendly.

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Technician was courteous and knowledgable. Took the time to wal me through each step of what they were doing. Made suggestions ...

Technician was courteous and knowledgable. Took the time to wal me through each step of what they were doing. Made suggestions but did not push me to buy things.

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The past two changes I have had no oil on the dip stick... I brought the vehicle back and they changed a plug... they tried to b ...

The past two changes I have had no oil on the dip stick... I brought the vehicle back and they changed a plug... they tried to blame the engine and I took it to a professional and the mechanic said they was nothing wrong with the engine! It’s coming from the filter...I hate going to this valvoline... not knowledgeable people working there anymore

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Very gregarious workers.

Very gregarious workers.

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I spent $100 for an oil change. That seems a bit excessive.

I spent $100 for an oil change. That seems a bit excessive.

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The attendant was speaking very quickly and not easy to understand.

The attendant was speaking very quickly and not easy to understand.

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All of the shouting was very unnecessary and foolish.

All of the shouting was very unnecessary and foolish.

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The staff was extremely welcoming and very patient with my questions. They took their time and went step by step of what exactly ...

The staff was extremely welcoming and very patient with my questions. They took their time and went step by step of what exactly they were doing to service my vehicle. I really liked the mechanics I had and they accepted my coupon which is always a plus!

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Crew were nice and efficient

Crew were nice and efficient

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Very nice woman who helped me with the sign in and payment. She was very kind. And the people who worked on my car got it done b ...

Very nice woman who helped me with the sign in and payment. She was very kind. And the people who worked on my car got it done before I could have imagined. Very nice experience. Will take our other car there within a few weeks.

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Great customer service. Sales reps engaged in conversation - great experience

Great customer service. Sales reps engaged in conversation - great experience

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The guy who came out to greet me was extremely friendly and they got me in and out quicker than any other oil change place. I’m ...

The guy who came out to greet me was extremely friendly and they got me in and out quicker than any other oil change place. I’m impresssed because just last year I had to wait 90 minutes before just leaving at this same location now I see a brand new staff that 1. Treats their customers much friendlier and 2. Were so efficient.

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The person checking me in was friendly and quick.

The person checking me in was friendly and quick.

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The young staff needs more pr training and less yelling their orders

The young staff needs more pr training and less yelling their orders

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Not the normal crew working.I miss the usual techs that I have grown to trust over the past few years.

Not the normal crew working.I miss the usual techs that I have grown to trust over the past few years.

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Knowledgeable and efficient

Knowledgeable and efficient

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Speed and professionalism

Speed and professionalism

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Efficiency, friendliness, compentence

Efficiency, friendliness, compentence

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Everyone there are so friendly and the explain exactly what they are doing step by step. I have being going to Edwardsville Gle ...

Everyone there are so friendly and the explain exactly what they are doing step by step. I have being going to Edwardsville Glen Carbon one for many years. Keep up the good work.

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Because I didn't have to get out of my car AND the heater they had blowing in the service area was AWESOME!

Because I didn't have to get out of my car AND the heater they had blowing in the service area was AWESOME!

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I did not have to leave my car! GR8!!! Excellent service!

I did not have to leave my car! GR8!!! Excellent service!

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Was able to get transmission fluid drained and filled very quickly. Really almost too quick for the price.

Was able to get transmission fluid drained and filled very quickly. Really almost too quick for the price.

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Cost high

Cost high

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always quick service

always quick service

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The staff was friendly and fast. They didn’t pressure me into buying things that I didn’t know about.

The staff was friendly and fast. They didn’t pressure me into buying things that I didn’t know about.

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Very informative. Quick but very efficient and courtesy.

Very informative. Quick but very efficient and courtesy.

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I have been coming to the Edwardsville Valvoline for over 20 years and through 5 vehicles. The one time I had an issue, in which ...

I have been coming to the Edwardsville Valvoline for over 20 years and through 5 vehicles. The one time I had an issue, in which my vehicle was damaged, valvoline admitted to their error and paid for the repair. They learned from their mistake and I continue to be a customer because they made things right. The staff is friendly and seem to know what they are doing on a basic automotive level. The staff also seem to be fans of cars.

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The customer service that was provided. Each and every employee in there had a smile on their face and called out what they wer ...

The customer service that was provided. Each and every employee in there had a smile on their face and called out what they were doing during the whole processes. Super impressed with the female staff! I will be returning to this location. Thank you!

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Efficient as always

Efficient as always

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Very knowledgable staff, fast service and not hassled to do extra things during the oil change. They suggested maintenance and l ...

Very knowledgable staff, fast service and not hassled to do extra things during the oil change. They suggested maintenance and left it up to me to do at this time. Very curtious and an all around good experience.

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I apologize because I forgot the gentleman’s name, but he was awesome! He did not try to over sell and he was very helpful and i ...

I apologize because I forgot the gentleman’s name, but he was awesome! He did not try to over sell and he was very helpful and informative. He gave me great and honest recommendations and did not try to push unnecessary services on me. On top of all that, he was very nice! I hope you can find out who helped me that day because he deserves all the kudos.

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Kash with a “K” was amazing! I’ve been coming to Valvoline for years, but I’ve never had a more thoughtful and exceptional custo ...

Kash with a “K” was amazing! I’ve been coming to Valvoline for years, but I’ve never had a more thoughtful and exceptional customer service experience than I received from Kash! I am so impressed with that young man that I’ll be taking our second vehicle there soon (and we usually take that one to Walmart bc it’s older).

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Kind professional workers. Quick and easy visit.

Kind professional workers. Quick and easy visit.

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Very friendly staff and service was quick without feeling pressure to purchase more services.

Very friendly staff and service was quick without feeling pressure to purchase more services.

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Very nice staff

Very nice staff

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Had one bad experience last year and now they're doing great because they take their extra time to listen to me what happened th ...

Had one bad experience last year and now they're doing great because they take their extra time to listen to me what happened they double check the under plate came unscrewed had to go to a car dealer to get screws was a bad experience but all taken care of now

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They always take care of me and tell me what is wrong. They always look out for what is best and are truthful. They are also goo ...

They always take care of me and tell me what is wrong. They always look out for what is best and are truthful. They are also good at making customer connections

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I have always used to Glen Carbon location, the staff is ALWAYS friendly and personable.

I have always used to Glen Carbon location, the staff is ALWAYS friendly and personable.

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fast service, professional staff

fast service, professional staff

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Quick and courteous

Quick and courteous

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Very friendly and helpful.

Very friendly and helpful.

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Jordan is awesome, I only come on when he's working. There were some guys there who appeared to be from corporate, they were not ...

Jordan is awesome, I only come on when he's working. There were some guys there who appeared to be from corporate, they were not aware of their surroundings and were in the way when I was being pulled out, but I know they aren't normally in the service center so I did not let that affect my ratings.

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They made a few recommendations but ended up not having the functioning equipment/items in stock. The wait wasn’t as long as I e ...

They made a few recommendations but ended up not having the functioning equipment/items in stock. The wait wasn’t as long as I expected, though, which was great.

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Everyone was professional and efficient on my visit.

Everyone was professional and efficient on my visit.

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Fast friendly and no pressure. They always answer extra questions! Nice team work!

Fast friendly and no pressure. They always answer extra questions! Nice team work!

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The representative was friendly and prompt but made it sound like I had no idea what my car was and how to operate it. Otherwise ...

The representative was friendly and prompt but made it sound like I had no idea what my car was and how to operate it. Otherwise, great service

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The technician was friendly and knowledgeable, and I was able to pull right in for service. The service was also done quickly.

The technician was friendly and knowledgeable, and I was able to pull right in for service. The service was also done quickly.

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Kind and knowledgeable staff

Kind and knowledgeable staff

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Very friendly staff, quick service

Very friendly staff, quick service

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Manager Jordan was very knowledgeable and friendly. Appreciate her professionalism as well as the rest of the crew.

Manager Jordan was very knowledgeable and friendly. Appreciate her professionalism as well as the rest of the crew.

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The service was fine but when did getting an oil change get to be $65? I think I'll go back to doing it myself. When I only sa ...

The service was fine but when did getting an oil change get to be $65? I think I'll go back to doing it myself. When I only save $10-15 by doing it myself, I would rather pay someone....when I would save $30-40, its time to do it myself again.

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Didn't have to wait for once, I was in and out quickly. They did not pressure me to purchase other items, only informed me.

Didn't have to wait for once, I was in and out quickly. They did not pressure me to purchase other items, only informed me.

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They are pleasant and fast

They are pleasant and fast

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i literally pulled up and there were no other cars there. this is the first time this has happened for me as this place is usua ...

i literally pulled up and there were no other cars there. this is the first time this has happened for me as this place is usually busy. anyways since i was the only one there i was literally there for only 5 minutes tops while they changed my oil. the fastest service i have ever gotten.

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Friendly staff. Fast service.

Friendly staff. Fast service.

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The staff was courteous and knowledgeable, they let me know specifics about my car and recommended services but were not giving ...

The staff was courteous and knowledgeable, they let me know specifics about my car and recommended services but were not giving me a sales pitch!

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Price is WAY to high!!!

Price is WAY to high!!!

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Need to lower the price

Need to lower the price

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I feel like the rep was honest and went above and beyond to help me. I asked him to give me his opinion on the wear of my front ...

I feel like the rep was honest and went above and beyond to help me. I asked him to give me his opinion on the wear of my front tires which is beyond the scope of an oil change and he did it.

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Friendly staff, fast and everything was explained.

Friendly staff, fast and everything was explained.

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Very pleased with all aspects of service. High cost is my only concern. A coupon would have helped but we did not have one. Why ...

Very pleased with all aspects of service. High cost is my only concern. A coupon would have helped but we did not have one. Why does a customer need a coupon for a better price? Probably will go elsewhere. Sending me a coupon now does not help with my last visit. I only just became aware I could have brought up a coupon on my cell phone. The employee at the location should have mentioned this.

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The man who helped me was very kind and made the experience nicez

The man who helped me was very kind and made the experience nicez

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I always go there~So professional!!! Thank you

I always go there~So professional!!! Thank you

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The staff was friendly and worked efficiently to get us in and out.

The staff was friendly and worked efficiently to get us in and out.

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Each line item was explained and also explained what was happening as the item was being completed. I spend over $500 dollars on ...

Each line item was explained and also explained what was happening as the item was being completed. I spend over $500 dollars on that visit.

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The staff were excellent - have used this site for years and this has been the best most thorough car care I have ever had.

The staff were excellent - have used this site for years and this has been the best most thorough car care I have ever had.

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the folks did a great job!

the folks did a great job!

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Kash was great! My oil change was quick and they serviced my A/C as well.

Kash was great! My oil change was quick and they serviced my A/C as well.

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Quick, easy and good service.

Quick, easy and good service.

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Relatively quick given the high number of customers. Everything was explained thoroughly and the girl explaining it was friendly ...

Relatively quick given the high number of customers. Everything was explained thoroughly and the girl explaining it was friendly and genuine.

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The gentlemen were so nice and helpful with knowledge and the prices of services. I stopped going to the center in Collinsville ...

The gentlemen were so nice and helpful with knowledge and the prices of services. I stopped going to the center in Collinsville b/c of bad service,Glenn Carbon center is much more friendlier and understanding ..

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Everyone was incredibly kind and explained in detail what services were going to be done. Highly recommend!

Everyone was incredibly kind and explained in detail what services were going to be done. Highly recommend!

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Good quick service, friendly workers, and being able to stay in my car. I have taken three cars there in a week and. A little pr ...

Good quick service, friendly workers, and being able to stay in my car. I have taken three cars there in a week and. A little pricey but convenient

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Friendly, professional staff

Friendly, professional staff

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TECHNICIANS HAD BEEN MISSING THE LUBING OF VARIOUS GREASE FITTINGS RESULTING IN SOME COSTLY REPAIRS.

TECHNICIANS HAD BEEN MISSING THE LUBING OF VARIOUS GREASE FITTINGS RESULTING IN SOME COSTLY REPAIRS.

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It started with the employee who greeted me outside. He checked my fluids and lights outside while we were waiting on the other ...

It started with the employee who greeted me outside. He checked my fluids and lights outside while we were waiting on the other car inside to be completed. This shortened the amount of time I would have been inside. The mechanics (both topside & bottomside) were both knowledgeable & did a great job. Victoria was the best! She explained everything that was being done & showed me what services were due per my dealer's maintenance schedule. Plus she was not pushy. I did ended up getting my transmission fluid replaced. She was very friendly and talkative. The time flew by and I was out of there without feeling like it was taking forever. I great experience!!!

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Cost. I typically take my vehicle to a shop for service. I needed something fast on this day and pulled into your establishmen ...

Cost. I typically take my vehicle to a shop for service. I needed something fast on this day and pulled into your establishment and ended up paying literally 2 times as much as I normally pay for an oil change. My vehicle is a 2011 and they kept telling me that all the new vehicles, 2015 and newer need this certain oil and my oil change was $95! That’s insane!!

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There is always room for improvement

There is always room for improvement

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Price and quick service once in the bay.

Price and quick service once in the bay.

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I was disappointed that I couldn’t get my tires rotated

I was disappointed that I couldn’t get my tires rotated

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Very professional, helpful,courteous Especially Kash our valvoline service man

Very professional, helpful,courteous Especially Kash our valvoline service man

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Quick friendly service, good value

Quick friendly service, good value

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The price is a little high. I can go somewhere else for cheaper.

The price is a little high. I can go somewhere else for cheaper.

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Very friendly customer service, quick, offered additional services but didn’t pressure me

Very friendly customer service, quick, offered additional services but didn’t pressure me

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Fast service and convenient

Fast service and convenient

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Always happy with service

Always happy with service

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Quality service. Friendly staff. No issues with vehicle after service.

Quality service. Friendly staff. No issues with vehicle after service.

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The man who checked my tire pressure and lights/signals was exceptionally friendly (Ted or TJ I think, something short starting ...

The man who checked my tire pressure and lights/signals was exceptionally friendly (Ted or TJ I think, something short starting with a T) and joked around with me about some random stuff in between telling me what he was doing. In the bay, the young woman who helped me (I didn’t catch her name but she’s probably around 19-21ish, long reddish dark blonde hair, freckles, super friendly and exceptionally gorgeous) was really sincere and honest in letting me know what did and didn’t need to be serviced on my car without making me feel pressured to do anything immediately. She also shared how much she loved my car (a 2009 Saturn Vue) and how she had wanted one desperately when she got her first car. Her genuine friendliness (not fake, cheesy retail friendliness) made it feel like I was more than just another oil change to get through.

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Friendly, young people that did not act silly or goofing off while servicing vehicle.

Friendly, young people that did not act silly or goofing off while servicing vehicle.

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An oil change happens 3 days prior and the coolant was. Or topped off. Also AC recharge that was done this visit was done okay b ...

An oil change happens 3 days prior and the coolant was. Or topped off. Also AC recharge that was done this visit was done okay but again not topped off as there was only cold air for about 5 mind after I left the shop.

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Patrick's team did a great job as always.Jordan, Tori, Sarah, and Mike were able to accomplish my oil change in less than 12 min ...

Patrick's team did a great job as always.Jordan, Tori, Sarah, and Mike were able to accomplish my oil change in less than 12 minutes with no check missed.Will continue to use this particular location for my frequent visits as a result of a 4000 mile monthly mileage.

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Because I had a lady advisor who explained what was going on during my oil change and she explained the recommendations as oppos ...

Because I had a lady advisor who explained what was going on during my oil change and she explained the recommendations as opposed to telling me that I need them. She also explained an issue that was not oil change related.

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Fast service and friendly

Fast service and friendly

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Customer Service Is Always great every visit. I don’t go anywhere else to get my oil change not even the dealership where I boug ...

Customer Service Is Always great every visit. I don’t go anywhere else to get my oil change not even the dealership where I bought my car from! I’m loyal to To you guys and it will forever stay that way!!! Thank You guys so much for Being #1

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I’ve never had issues with the Glen Carbon valvoline. They have always been friendly and professional and I’ve been coming here ...

I’ve never had issues with the Glen Carbon valvoline. They have always been friendly and professional and I’ve been coming here for years and I always make sure I’m up to date on my car and they have always made it easy to do so.

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Workers were knowledgeable and friendly. I was in a hurry and they were very quick and efficient.

Workers were knowledgeable and friendly. I was in a hurry and they were very quick and efficient.

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They were quick and explained options available to me

They were quick and explained options available to me

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I feel comfortable at this location. The people are nice and fast and I never have any trouble.

I feel comfortable at this location. The people are nice and fast and I never have any trouble.

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I was satisfied and I go there all of the time with 3 vehicles....

I was satisfied and I go there all of the time with 3 vehicles....

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The workers were very professional and so friendly! The wait was super short and they were very efficient about getting me out q ...

The workers were very professional and so friendly! The wait was super short and they were very efficient about getting me out quickly.

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Friendly staff, great and quick service

Friendly staff, great and quick service

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Everyone working was very friendly. They all acted like they really enjoyed the jobs they were doing. Although it is a dirty j ...

Everyone working was very friendly. They all acted like they really enjoyed the jobs they were doing. Although it is a dirty job, they all looked neat and not very dirty. Quick in, oil change & quick out and it was later in the afternoon!Keep up the good work!

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The staff is ALWAYS excellent, professional and very easy to work with. I truly enjoy going to get my car serviced!

The staff is ALWAYS excellent, professional and very easy to work with. I truly enjoy going to get my car serviced!

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fast and courteous staff

fast and courteous staff

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Holy cow! These guys (and gal) were great! Drove right in, they took care of me and they all had great attitudes, was actually a ...

Holy cow! These guys (and gal) were great! Drove right in, they took care of me and they all had great attitudes, was actually a fun visit. Will be back with all my other vehicles.

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Just not a fan of having others work on my car but for medical reasons I have to.

Just not a fan of having others work on my car but for medical reasons I have to.

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Great service

Great service

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I can’t believe how ridiculously expensive your prices are for synthetic. I tried to change from my previous place, big mistake. ...

I can’t believe how ridiculously expensive your prices are for synthetic. I tried to change from my previous place, big mistake. $99 for an oil change from $50!

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I had a tail light out and was asked if I wanted it replaced. I said yes, end of conversation. When I got the bill I was charged ...

I had a tail light out and was asked if I wanted it replaced. I said yes, end of conversation. When I got the bill I was charged $1 for the bulb and $10.99 to put it in??? It took probably 5 minuets, 10 at the very most. So I paid between $66 and $132 an hour to change a bulb. Kind of steep for not much work.

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The service agent explained to me there was little oil on the dipstick and little came out when drained. She proceeded to tell ...

The service agent explained to me there was little oil on the dipstick and little came out when drained. She proceeded to tell me I needed to be using synthetic oil vs the standard valvine oil and that you can drive further on synthetic oil. I didn’t push the issue, but clearly if there is lack of oil it wouldn’t matter if it was standard or synthetic. She didn’t seem to know any more then trying to push the upgraded synthetic oil on me. I have checked my oil several times since visiting valvoline and Have not had noticed a drop in oil. I am questioning the validity of whether there was a lack of oil to begin with. Will try valvoline again but if this continues to be a problem I will not be back.

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They were quick. It was less than 15 minutes of being the garage and they got us out

They were quick. It was less than 15 minutes of being the garage and they got us out

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I am satisfied, just not exactly highly satisfied. I had nearly an hour wait time, which I know is not the fault of a two-bay Va ...

I am satisfied, just not exactly highly satisfied. I had nearly an hour wait time, which I know is not the fault of a two-bay Valvoline but rather due to the fact that it was 5:30-6:30 pm and lots of people come after work like myself. I might have been highly satisfied had I come at a time that wasn't so busy, but again, it's not necessarily the fault of Valvoline.

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The time before I had plash guard down on the drivers side and the Tech put in a clip to secure it to the frame. This time the ...

The time before I had plash guard down on the drivers side and the Tech put in a clip to secure it to the frame. This time the tech noticed it we down again and said he would see if he had the clip but could not find one so he used a zip tie and said it was OK now and would make sure he had some clips for the next time and would replace I thought was over and above. but I bring 3 cars in and they know me.

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the guys and gals are always professional fast and friendly and personable

the guys and gals are always professional fast and friendly and personable

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Great staff. Appreciate the smooth visit.

Great staff. Appreciate the smooth visit.

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Well, I attempted to get my oil changed on Friday, July 6th, at about 6:45 pm. There were only two people working in the garage ...

Well, I attempted to get my oil changed on Friday, July 6th, at about 6:45 pm. There were only two people working in the garage (don't know about below the area) and one of the guys told me to get in line for the right-side garage. I ended up waiting almost 35 minutes and I finally gave up and pulled away. During this time, 3 cars were getting worked on and they all got there after me! To be fair though, I'm sure they had minor services done on their vehicle. I just wanted an oil change. I was very disappointed that night. Saturday's visit was okay. The lady talked too fast; I even called her out on it. She apologized. Also, the battery charger wasn't working that day. Be sure to charge your machines frequently...so I won't have to come back so soon!

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Very good service and completed the job in a timely manner.

Very good service and completed the job in a timely manner.

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The employees at the location I went to in glen-ed are always so friendly !

The employees at the location I went to in glen-ed are always so friendly !

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The service attendants were polite, clear to understand, concise and quick service, even in the extreme heat. It was a plus to ...

The service attendants were polite, clear to understand, concise and quick service, even in the extreme heat. It was a plus to see women attendants with knowledge being utilized.

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Staff was knowledgeable and forthcoming when discussing my car’s service needs

Staff was knowledgeable and forthcoming when discussing my car’s service needs

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I’ve been to this particular facility many times and the staff are always professional and courteous.

I’ve been to this particular facility many times and the staff are always professional and courteous.

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Very professional and courteous,also very little waiting,very good service,like ed the keys in the box,no customer accidents.kee ...

Very professional and courteous,also very little waiting,very good service,like ed the keys in the box,no customer accidents.keep up the good work. Arthurritz@gmail.com

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SEEMED VERY EFFICIENT AND DID EVERYTHING IN FRONT OF ME...SO I KNEW WHAT THEY WERE DOING...I LIKED THAT

SEEMED VERY EFFICIENT AND DID EVERYTHING IN FRONT OF ME...SO I KNEW WHAT THEY WERE DOING...I LIKED THAT

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Other places want to sell you an air filter, no matter how clean it is. My rep here said that I did not need an air filter as it ...

Other places want to sell you an air filter, no matter how clean it is. My rep here said that I did not need an air filter as it was just replaced by them 2 visits ago. I said that I needed wiper blades and he offered me two kinds, not just the most expensive ones.

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Very efficient and great customer service

Very efficient and great customer service

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quality that is fast and efficient

quality that is fast and efficient

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The gentleman was VERY polite, courteous, and friendly. This was my first time trying Valvoline, but i will only go to this loca ...

The gentleman was VERY polite, courteous, and friendly. This was my first time trying Valvoline, but i will only go to this location from now on. Service was quick, only short wait, did not have to get out of my vehicle. It was close to 100 degresees that day, but everyone on of the employees there, even though they looked hot, their uniforms were nicely tucked, etc. they also checked other things on my car. i will be recommending this location to everyone at work (this location was by my work) and anyone else who needs their service.

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too expensive though

too expensive though

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Patrick and his team always take very good care of me.

Patrick and his team always take very good care of me.

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The young lady outside advised me that my left turn signal bulb was not blinking. So glad to learn this, so I could replace the ...

The young lady outside advised me that my left turn signal bulb was not blinking. So glad to learn this, so I could replace the bulb. The Team Members that I encountered, were very courteous and knowledgeable. I felt that I was their top priority.

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Prices are just high

Prices are just high

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I had a discount on the oil change which was great and the service was fast and efficient.

I had a discount on the oil change which was great and the service was fast and efficient.

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Because I like the work they do and they are exceptionally nice!

Because I like the work they do and they are exceptionally nice!

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I will not give that out for jest good service.

I will not give that out for jest good service.

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Because the service was awesome.

Because the service was awesome.

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Service was quick and courteous with no pressure to buy additional services. list of available services with prices were reviewe ...

Service was quick and courteous with no pressure to buy additional services. list of available services with prices were reviewed but not pushed.

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Quick, friendly.

Quick, friendly.

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Fast service. No nonsense information on the state of my vehicle. Trust their capabilities and knowledge

Fast service. No nonsense information on the state of my vehicle. Trust their capabilities and knowledge

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Jordan and the young lady that waited on me were OUTSTANDING!!!

Jordan and the young lady that waited on me were OUTSTANDING!!!

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Very nice

Very nice

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The service times have been getting longer and longer every time I visit. I take all my family's vehicles there but now I'm spen ...

The service times have been getting longer and longer every time I visit. I take all my family's vehicles there but now I'm spending over an hour to get an oil change. The last time it was close to two hours. Perhaps a clock to track in and out times to speed up the process. People were standing around too much while there were many cars in line. I don't say run or work unsafely or take shortcuts in service but a greater sense of urgency would be warranted.

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Quick, friendly, I'm a repeat customer.

Quick, friendly, I'm a repeat customer.

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Nice guys, know their business, very professional

Nice guys, know their business, very professional

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Very professional and courteous staff

Very professional and courteous staff

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Quick. Friendly

Quick. Friendly

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I was sent in immediately, service was quick, staff friendly.

I was sent in immediately, service was quick, staff friendly.

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Staff was friendly and appeared competent.

Staff was friendly and appeared competent.

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Friendly fast and competent

Friendly fast and competent

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CSR was female and very professional I had not seen her in the past.

CSR was female and very professional I had not seen her in the past.

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I felt like the oil change was very quick, which is what I was needing as I was on a tight schedule.

I felt like the oil change was very quick, which is what I was needing as I was on a tight schedule.

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fast friendly and quick service. what more could you want.

fast friendly and quick service. what more could you want.

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I never put highly satisfied until a week has transpired to see if any problems arise.

I never put highly satisfied until a week has transpired to see if any problems arise.

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Staff checked out everything they were supposed to in a timely fashion.

Staff checked out everything they were supposed to in a timely fashion.

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I was told ALL the fluids were checked and topped off. The windshield fluid was empty when I left.

I was told ALL the fluids were checked and topped off. The windshield fluid was empty when I left.

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Staff is very friendly and knowledgeable

Staff is very friendly and knowledgeable

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fast and friendly service and able to use a coupon

fast and friendly service and able to use a coupon

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i was satisfied

i was satisfied

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Professional & courteous staff.

Professional & courteous staff.

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Efficient, courteous staff, fast service

Efficient, courteous staff, fast service

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Prompt and professional service, courteous employees.

Prompt and professional service, courteous employees.

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Technician was very knowledgeable

Technician was very knowledgeable

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I was greeted promptly and the service was great, as usual!

I was greeted promptly and the service was great, as usual!

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The oil change took longer than expected, which could be attributed to the design of the Volkswagen undercarriage. I am not dis ...

The oil change took longer than expected, which could be attributed to the design of the Volkswagen undercarriage. I am not dissatisfied, but not highly satisfied.

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The female greeter was very friendly and knowledgable

The female greeter was very friendly and knowledgable

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Customer's car would not start and someone with a pickup blocked both lanes to try and jump start the car. Bottom line the emp ...

Customer's car would not start and someone with a pickup blocked both lanes to try and jump start the car. Bottom line the employees ended up pushing the car into the bay and I think the customer bought a new battery. I would have thought they would push he car into the bay, to start with.

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Knowledgeable employees. Polite

Knowledgeable employees. Polite

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I received outstanding, prompt, professional service during my visit. I use VIOC on a regular basis and am always impressed with ...

I received outstanding, prompt, professional service during my visit. I use VIOC on a regular basis and am always impressed with the courteous professional demeanor of the entire staff at the Glen Carbon location. During my last visit, my primary tech was Justin; he was assisted by Kash. During my visit we discussed headlamps and a problem I was having with the frosting of the headlamp enclosures. Without asking, they proceeded to apply a buffing technique that improved the problem. They also explained a method that I could employee to improve the problem further. As a result, I was able to save 300.00 - 400.00 (estimated cost of replacement). These young men (including Jake, who also advised) are the kind of outstanding staff any employer would value. VIOC - Glen Carbon is fortunate to have them on staff; their professionalism reflects excellent training by their on-site management. I will continue to be a loyal customer; thanks to these young men for a job well done!

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the technician explained about the serpentine belt was cracked

the technician explained about the serpentine belt was cracked

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They answered all of my questions respectfully and treated me like I was driving a Rolls Royce instead of a 1997 Ford Mercury Gl ...

They answered all of my questions respectfully and treated me like I was driving a Rolls Royce instead of a 1997 Ford Mercury Glen Carbon Illinois

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Great people; great service. I'm a customer for the long-term.

Great people; great service. I'm a customer for the long-term.

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The respect the customer was given and the professionalism of the workers.

The respect the customer was given and the professionalism of the workers.

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The main tech was polite, empathetic and knowledgeable. Wish I remembered his name!

The main tech was polite, empathetic and knowledgeable. Wish I remembered his name!

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I HAD TO WAIT A LOT LONGER THAN I USUALLY DID AT OTHER LOCATIONS . I SAID 5-15 MINS; BUT I THINK IT WAS LONGER. THERE WERE 3- ...

I HAD TO WAIT A LOT LONGER THAN I USUALLY DID AT OTHER LOCATIONS . I SAID 5-15 MINS; BUT I THINK IT WAS LONGER. THERE WERE 3-4 CARS IN MY LINE PRIOR TO GETTING TO MY CAR. I WAS SUPRISED AT ALL THE ITEMS THEY BROUGHT TO MY ATTENTION. I HAD NEVER HAD THOSE ITEMS CLEANED OR CHANGED OUT PRIOR, BUT I WAS MORE OR LESS SHOCKED AT THE FINAL COST, EVEN THOUGH I SAW THAT THAT THEY NEEDED CHANGED OUT, AND THEY WERE ON SALE. I BELIEVE YOU NEED A LARGER FACILITY WITH MORE BAYS. BEFORE I LEFT, THERE HAD TO BE A BACK-UP OF 3-4 CARS IN EACH LINE

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Excellent service.

Excellent service.

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Very nice and fast to chance my oil

Very nice and fast to chance my oil

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The crew was extremely quick at getting me in and out. They were friendly and joked with me. Great group of people there

The crew was extremely quick at getting me in and out. They were friendly and joked with me. Great group of people there

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The line outside was ridiculous and then there are two lines and the other one moved faster so lol that got there after me were ...

The line outside was ridiculous and then there are two lines and the other one moved faster so lol that got there after me were done before mine was started.

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While waiting to pull into the center, there were a couple cars ahead. I appreciated the way they came to the car to fill the fl ...

While waiting to pull into the center, there were a couple cars ahead. I appreciated the way they came to the car to fill the fluids, check lights and tires while there to help shorten the time waiting inside. The young lady and all the service tech were very friendly.

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Well, I didn’t have to wait like I normally do. They were pretty nice and gave me a lot of good info about my car. They’ve never ...

Well, I didn’t have to wait like I normally do. They were pretty nice and gave me a lot of good info about my car. They’ve never given me a reason to be displeased

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I always receive good and friendly service

I always receive good and friendly service

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Great and prompt service

Great and prompt service

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I don't like feeling pressured to get extra services with valvoline bc I can get it cheaper

I don't like feeling pressured to get extra services with valvoline bc I can get it cheaper

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I think the pricing is much too high. I can get the same service for $30.00 less at a competitor.

I think the pricing is much too high. I can get the same service for $30.00 less at a competitor.

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the staff was just so kind and explained everything very well. I appreciate their great service and friendly attitudes.

the staff was just so kind and explained everything very well. I appreciate their great service and friendly attitudes.

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Very responsive and professional

Very responsive and professional

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smart staff...listened to what I wanted on my visit

smart staff...listened to what I wanted on my visit

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The wait outside was only about 5 - 10 minutes, and once I was inside, the oil change went very quickly. I really like how they ...

The wait outside was only about 5 - 10 minutes, and once I was inside, the oil change went very quickly. I really like how they check your lights, which is something I never do on my own.

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Very fast service, was greeted promptly on arrival, pricing was very straight forward and coupons accepted without a sales pitch ...

Very fast service, was greeted promptly on arrival, pricing was very straight forward and coupons accepted without a sales pitch. I would highly recommend this location and valvoline anytime or any day.

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Friendly staff. Hardworkers

Friendly staff. Hardworkers

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It’s was quick and easy and the staff was very nice

It’s was quick and easy and the staff was very nice

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two lines to wait the other line moved faster. I think there should be one line in order arrived with the next in line pulling ...

two lines to wait the other line moved faster. I think there should be one line in order arrived with the next in line pulling into the next available service bay

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We had to wait in line for over an hour before being serviced. We were not greeted. The opposite service team was much quicker t ...

We had to wait in line for over an hour before being serviced. We were not greeted. The opposite service team was much quicker than that of ours. Cars arriving 30 minutes after us were in and out on the other side before we even pulled in to be serviced, so that was frustrating. It seemed as though every person on the team we had was new possibly? The service team never acknowledged the wait or provided an explanation.

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Very quick and effective

Very quick and effective

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Overall good service. No complaints.

Overall good service. No complaints.

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they were just doing a job,

they were just doing a job,

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Convenient, quality and trusted work.

Convenient, quality and trusted work.

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They were quick, kind and friendly!

They were quick, kind and friendly!

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Patrick and his team never let me down.

Patrick and his team never let me down.

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Because I’m never highly satisfied with anything in life.

Because I’m never highly satisfied with anything in life.

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I was treated very courteous,nice conversation while waiting,they explained every task to me!

I was treated very courteous,nice conversation while waiting,they explained every task to me!

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I have being coming here for a long time as you can track it on your computer through all the cars Valvoline has being my choice ...

I have being coming here for a long time as you can track it on your computer through all the cars Valvoline has being my choice of oil. Thank YouDon Cook

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The mechanics are very friendly and the service is always quick and done well.

The mechanics are very friendly and the service is always quick and done well.

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Workers were knowledgable and friendly. Did not have to wait long. No pressure to buy anything extra.

Workers were knowledgable and friendly. Did not have to wait long. No pressure to buy anything extra.

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I have always had a great experience. The techs are very friendly. They are very polite and respectful.

I have always had a great experience. The techs are very friendly. They are very polite and respectful.

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Great service

Great service

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Very satisfied

Very satisfied

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Great service

Great service

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I just feel like the price is too high. 100$, with out a coupon, is absurd for an oil change.

I just feel like the price is too high. 100$, with out a coupon, is absurd for an oil change.

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Your staff members were friendly and very quick. I was able to get on my way in no time.

Your staff members were friendly and very quick. I was able to get on my way in no time.

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Very professional, great customer service, and very knowledgeable about what they do

Very professional, great customer service, and very knowledgeable about what they do

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I dislike how long I have to wait all the time.

I dislike how long I have to wait all the time.

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The team were all very friendly and service was done quickly.

The team were all very friendly and service was done quickly.

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Service Man who spoke with me was very accommadating.

Service Man who spoke with me was very accommadating.

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I am not sure they put all the oil I was charged for in my vehicle when you pay two hundred dollars you don't want to be over ch ...

I am not sure they put all the oil I was charged for in my vehicle when you pay two hundred dollars you don't want to be over charged

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I received concise information on the service to my vehicle. I feel the attendants were respectful of my time and concerns.

I received concise information on the service to my vehicle. I feel the attendants were respectful of my time and concerns.

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I felt the staff was competent and friendly.

I felt the staff was competent and friendly.

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They are always quick and efficient.

They are always quick and efficient.

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It started with the young women greeting each car as they lined up, with a big smile and quick constant motion she added fluids ...

It started with the young women greeting each car as they lined up, with a big smile and quick constant motion she added fluids and checked lights etc. to help make the time in the bay shorter. This young lady set the tone for all the associates I encountered once I got into the bay, her smile and hard work made a difference.

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The tech was fast and efficient

The tech was fast and efficient

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Price too highWait too long

Price too highWait too long

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Person was friendly, seemed to know what he was talking about and did not waste timw

Person was friendly, seemed to know what he was talking about and did not waste timw

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It saved me a lot of time.

It saved me a lot of time.

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Great Service and Highly Knowledge Staff :-)

Great Service and Highly Knowledge Staff :-)

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As a former manger at vioc , my experience was above and beyond it is hard to trust anyone else to even touch my car but Patrick ...

As a former manger at vioc , my experience was above and beyond it is hard to trust anyone else to even touch my car but Patrick is an awesome guy that took care of mee like I was still part of the valvoline family. I would feel good about sending anyone there to see Patrick and his crew and no that the recommendation would not come back to bite me with them having a bad experience. I will be back to the glen carbon location in the future. Thanks for the great service!!!!

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Very professional. The price for the oil change and transmission service was lower than the dealership. Plus I was only there fo ...

Very professional. The price for the oil change and transmission service was lower than the dealership. Plus I was only there for 30 minutes which included the oil change and transmission service. Manager and worker were very professional and confident. Valvoline is the best oil and I got the full synthetic for 52.99 with coupon and transmission service with same coupn for 139. Both services 10 off each with same coupon. Outstanding

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Both service men were polite and clear when discussing what work they were doing and what was completed. As a woman, it is alway ...

Both service men were polite and clear when discussing what work they were doing and what was completed. As a woman, it is always a relief to be treated with respect and feel confident in the services performed.

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Guy was nice, and the service was quick.

Guy was nice, and the service was quick.

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Great job. Did some extras not requested

Great job. Did some extras not requested

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Extremely overpriced

Extremely overpriced

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Because the professionalism was Great.

Because the professionalism was Great.

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I had to wait 45 minutes before I was in the station; however, it was just due to the amount of cars. The employees were not sla ...

I had to wait 45 minutes before I was in the station; however, it was just due to the amount of cars. The employees were not slacking and they were moving very fast! I love this location. Always friendly and prompt!

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Explained the need for a new air fiLter.

Explained the need for a new air fiLter.

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The wait and prices are high unless you have a coupon.

The wait and prices are high unless you have a coupon.

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Quick, efficient, convenient

Quick, efficient, convenient

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The people who work at this location are great. I have never had a problem here

The people who work at this location are great. I have never had a problem here

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The overall customer service was phenomenal. Very polite... they are an excellent team. One thing I have noticed the last two ti ...

The overall customer service was phenomenal. Very polite... they are an excellent team. One thing I have noticed the last two times I have been in this location. The workers seem to have issues with the computer software going down in the middle of transactions. This has happened both times. I am the VP of a local business as well. This one item is killing the overall efficiency of an other wise flawless group of workers. Keep up the great works guys... it is appreciated.

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The wait was averaging near 40 min per customer. Unacceptable!

The wait was averaging near 40 min per customer. Unacceptable!

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The same crew is always excellent knowledgeable, I’m a single gal that needs to trust her car crew these guys are the best I gre ...

The same crew is always excellent knowledgeable, I’m a single gal that needs to trust her car crew these guys are the best I grew up a mechanics daughter so I see that you have the best staff ever! Thanks guys they go the extra mile every visit

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Need to EXPAND the Edwardsville, IL location to 4 bay shop versus current 2 bay shop because of high volume of customers.

Need to EXPAND the Edwardsville, IL location to 4 bay shop versus current 2 bay shop because of high volume of customers.

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The waiting time was quiet lengthy. There was a tail light bub out which I knew about from following the vehicle earlier in the ...

The waiting time was quiet lengthy. There was a tail light bub out which I knew about from following the vehicle earlier in the week. I purchased another item for the vehicle and I purchased the 3157 bulb which I had planed to replace when the weather warmed up ( it was about 11*outside. When your technicians did the maintenance check list they told my daughter the bulb was burned out and for $11.99 they would replace it. I told him I had purchased a new replacement bulb and asked how much to replace the bulb we were told $5.00 to remove two screws and replace the bulb, I purchased the bulb for under $1.00! Extremely too cost for a disabled veteran pay.

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Knowledge of the issue, trustworthy in reporting the correct diagnosis of a bad battery.

Knowledge of the issue, trustworthy in reporting the correct diagnosis of a bad battery.

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In inspection of lights, two were found to have failed. This was news to me as the car is seldom driven at night...so I would ne ...

In inspection of lights, two were found to have failed. This was news to me as the car is seldom driven at night...so I would never have known! I have taken my cars (plural) to this Valvoline store for many years and have never been disappointed. Thank you for providing me with very good service.

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I am tired of the constant push to have to buy additional products and services each visit. I waited about 20 minutes outside th ...

I am tired of the constant push to have to buy additional products and services each visit. I waited about 20 minutes outside then I explicitly said all I wanted was a simple oil change. Then when the bill comes it is climbing higher and higher. Now it is almost up to $50! What ever happened to the simple oil change for under $20?

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Although the wait was very long (45 minutes) the service was friendly and very extensive.

Although the wait was very long (45 minutes) the service was friendly and very extensive.

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Great service

Great service

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It was a very busy day and I had to wait in line. No big deal.

It was a very busy day and I had to wait in line. No big deal.

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Staff was excellent... quick... informative and knowledgeable.

Staff was excellent... quick... informative and knowledgeable.

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The boys know me and my car very well.

The boys know me and my car very well.

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Always great staff and high-quality work.

Always great staff and high-quality work.

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There was no wait and it took no longer than 15 minutes for them to complete the oil change.

There was no wait and it took no longer than 15 minutes for them to complete the oil change.

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No place is perfect so I only say satisfied

No place is perfect so I only say satisfied

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My wait time was about 40 minutes before I got inside the work stall.

My wait time was about 40 minutes before I got inside the work stall.

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It was a nice day out, so everyone was getting an oil change, I was in no hurry, so I didn't mind the wait. One of the service m ...

It was a nice day out, so everyone was getting an oil change, I was in no hurry, so I didn't mind the wait. One of the service men came out and greeted me and explained how long it would be and I said I was in no hurry and thanked me and appreciated my patience.Once I was in the bay, I was thanked again for being patient. they were very quick and did a very thorough job and was very courteous.I will definitely go back to this particular location in the future.

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Staff were very nice and courteous.

Staff were very nice and courteous.

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Always very nice and professional.

Always very nice and professional.

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Quick service and no pressure to purchase extras

Quick service and no pressure to purchase extras

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One worker was disrespectful to another worker.

One worker was disrespectful to another worker.

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Friendliness of workers and work done quickly

Friendliness of workers and work done quickly

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When I pulled up there were three cars in front of me. All I needed was a front headlamp replacement. A gentlemen came up to my ...

When I pulled up there were three cars in front of me. All I needed was a front headlamp replacement. A gentlemen came up to my car, asked why I was there, and when I told him he redirected me to the front of the store where they repaired/replaced the light. I appreciate all that they did that evening.

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The oil change went quickly. The tire rotation did not. Apparently they had trouble loosening one lug nut. That added about 15 m ...

The oil change went quickly. The tire rotation did not. Apparently they had trouble loosening one lug nut. That added about 15 minutes to the wait time. I still gave it a Highly Satisfied rating because eventually I did get everything done.

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Friendly employee. Very polite

Friendly employee. Very polite

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Professionalism of the staff

Professionalism of the staff

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The technicians are friendly, efficient, and not pushy.

The technicians are friendly, efficient, and not pushy.

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Very professional.

Very professional.

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Fixed an earlier issue, very professional service.

Fixed an earlier issue, very professional service.

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Everyone there is so friendly, efficient, and knowledgeable. They all did an excellent job!

Everyone there is so friendly, efficient, and knowledgeable. They all did an excellent job!

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Fast polite showed oil level after change

Fast polite showed oil level after change

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The crew work so quickly and were all very professional. I was very busy so I appreciated being able to be in and out in under ...

The crew work so quickly and were all very professional. I was very busy so I appreciated being able to be in and out in under 20 minutes.

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Clean, froendly,professional.

Clean, froendly,professional.

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in other lane two cars which were there after me went ahead of me because of lane employee put me in would prefer a ticket or n ...

in other lane two cars which were there after me went ahead of me because of lane employee put me in would prefer a ticket or number system to keep those there first to be waited on first.

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Quick and cheap. Everyone was super friendly

Quick and cheap. Everyone was super friendly

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Everyone was very communicative and knowledgeable. Jake gave me options to better my car while going over prices.

Everyone was very communicative and knowledgeable. Jake gave me options to better my car while going over prices.

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Always excellent service.

Always excellent service.

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Everytime I go here, I get amazing service. They are so polite. It does not matter who I get. I wish all other companies would ...

Everytime I go here, I get amazing service. They are so polite. It does not matter who I get. I wish all other companies would use this amazing customer service as well. Valvoline is an outstanding company. I have many other services coming up for my car - and Glen carbon Valvoline will be the only place I will go to. Thank you for providing amazing customer service. It so nice to be treated this way.

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The service technicians where knowledgeable, informative but not highly pressured regarding their services.

The service technicians where knowledgeable, informative but not highly pressured regarding their services.

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I waited outside for 20 minutes. Then they came out checked the lights. Went inside. They then came out to speak to the car behi ...

I waited outside for 20 minutes. Then they came out checked the lights. Went inside. They then came out to speak to the car behind me and I stopped him as he went in to find how much longer. He said they were rotating tires and working as fast as they could. It took me over an hour for the oil change.

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Gentleman who seemed like general manager was just a little rude.

Gentleman who seemed like general manager was just a little rude.

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Good service

Good service

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81.00 for an oil change. Absolutely ridiculous. Yes synthetic blend but still. It is for convienence I go here. Otherwise, I am ...

81.00 for an oil change. Absolutely ridiculous. Yes synthetic blend but still. It is for convienence I go here. Otherwise, I am sure I could do better. On second thought, I work hard for my money. I am sure I can do better. MaxLife Oil Change 62.99Valvoline Oil Filter VO88 1.00 EAValvoline 5W20 MaxLife Oil API SN 7.00 QTExtra Oil Charge 13.98

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Great experience.

Great experience.

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Prompt, respectful

Prompt, respectful

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Friendly service, welcoming us in line even though it was raining heavily!

Friendly service, welcoming us in line even though it was raining heavily!

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I waited an hour and 20 minutes outside before even pulling into the bay. There were cars lined up 2 on each bay in front of me. ...

I waited an hour and 20 minutes outside before even pulling into the bay. There were cars lined up 2 on each bay in front of me. I became frustrated due to the fact the technician prepping us, moved me over to bay 2. The van in front of me on bay 1 was gone and 2 others after him before I even got into bay 2 and once I did arrive next in line, The guy in front of me added additional services, wiper blades, tire rotation etc. it was nearly 2 hours to get my oil change.

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45 min wait.

45 min wait.

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Highly satisfied with service but price is a little too high

Highly satisfied with service but price is a little too high

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Our oil was a little low and we came in to top it off, not due to be changed yet

Our oil was a little low and we came in to top it off, not due to be changed yet

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They were quick, efficient and explained services succinctly.

They were quick, efficient and explained services succinctly.

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Everyone was very happy, upbeat, and friendly. Did not pressure me at all about anything. Very enjoyable first time experience.

Everyone was very happy, upbeat, and friendly. Did not pressure me at all about anything. Very enjoyable first time experience.

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The wait was long bit the staff was friendly. I went to this location out of convenience. I will go to the Collinsville locati ...

The wait was long bit the staff was friendly. I went to this location out of convenience. I will go to the Collinsville location in the future.

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Very friendly workers. They worked quickly and efficiently, even though they were very busy

Very friendly workers. They worked quickly and efficiently, even though they were very busy

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My oil counter was not reset and now the light is on.

My oil counter was not reset and now the light is on.

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Fast nice service

Fast nice service

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I just don’t like the guys offering the other services, I simply need an oil change that’s it.

I just don’t like the guys offering the other services, I simply need an oil change that’s it.

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Everything great every time I come there completely satisfied

Everything great every time I come there completely satisfied

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Guy are friendly and courteous

Guy are friendly and courteous

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Good service.

Good service.

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fast and very complete.

fast and very complete.

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Service at this particular facility is exceptionally good generally

Service at this particular facility is exceptionally good generally

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Prompt service and attention

Prompt service and attention

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I just wish I wouldn't have had to wait.

I just wish I wouldn't have had to wait.

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Everything was done in a profession manner.

Everything was done in a profession manner.

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The man who greeted me was friendly and professional. All of the staff ( men and one woman) were friendly and helpful, even the ...

The man who greeted me was friendly and professional. All of the staff ( men and one woman) were friendly and helpful, even the young man who started to change the wrong signal light that was out and I told him he was working on the wrong light, was kind and promptly handled the issue correctly! All of the workers seemed to enjoy what they were doing and were, again, professional as they did their jobs. I could tell they had been trained well and treated the customer like she/he was the most important person in the building. Wish I remembered the names of everyone! But this is a good group of workers. Give them a raise! Great customer service. BTW.. on the survey, one needs to be able to check more than one answer on why they choose to go to Valvoline. I did it for three reasons!

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Once in the bay after waiting an hour everyone was quick and courteous.

Once in the bay after waiting an hour everyone was quick and courteous.

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Good service

Good service

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I am satisfied.

I am satisfied.

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Friendly service and no high-pressure sales.

Friendly service and no high-pressure sales.

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They were quick, knowledgeable and friendly

They were quick, knowledgeable and friendly

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no problems

no problems

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Always good customer service! Went real fast too.

Always good customer service! Went real fast too.

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long wait

long wait

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Very knowledgeable staff

Very knowledgeable staff

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The staff and manager were very professional and explained each service thoroughly. While additional services were recommended, ...

The staff and manager were very professional and explained each service thoroughly. While additional services were recommended, I didn't feel pressure to accept the service nor received any negative feedback from the staff by declining the additional service (transmission fluid/tire rotation).

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This location always has the best staff!

This location always has the best staff!

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The guy that took all my info was nice and understandable

The guy that took all my info was nice and understandable

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quick as a bunny. Wait wasn't long!

quick as a bunny. Wait wasn't long!

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Wasn't thrilled with the wait before entering the service center. It was a holiday weekend though so I guess I wasn't surprised. ...

Wasn't thrilled with the wait before entering the service center. It was a holiday weekend though so I guess I wasn't surprised. However, once my car was in, the tech was very professional and friendly and the whole process went by in a quick and smooth fashion! No complaints!

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Helped me choose right oil for my new car

Helped me choose right oil for my new car

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Quick, easy, don't have to get the kids out of the car. I also typically get emailed coupons.

Quick, easy, don't have to get the kids out of the car. I also typically get emailed coupons.

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The staff was courteous and the service was fast. I didn't feel pressured for upgrades I did not need. The convenience of this v ...

The staff was courteous and the service was fast. I didn't feel pressured for upgrades I did not need. The convenience of this visit is all I need to continue coming back. Very happy!

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The employees are always friendly and helpful.

The employees are always friendly and helpful.

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I have been coming here since the place opened. I am a contractor with 6 vehicles. I had fleet credit card. Got dropped because ...

I have been coming here since the place opened. I am a contractor with 6 vehicles. I had fleet credit card. Got dropped because i didn't use them enough. Got 20 % discount for a while. You dropped that. I am not sure why i am here any more.

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Once I actually got directed into the bay, everything went smoothly and quickly. It was the wait outside that was very long.

Once I actually got directed into the bay, everything went smoothly and quickly. It was the wait outside that was very long.

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The guys were very polite, let me know how much longer of a wait, great attitudes, overall great group of guys there.

The guys were very polite, let me know how much longer of a wait, great attitudes, overall great group of guys there.

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Knowledgeable courteous staff delivered great service.

Knowledgeable courteous staff delivered great service.

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In general, the staff is friendly, courteous, swift, and always pleasant to talk to. I know when I leave that I have been give ...

In general, the staff is friendly, courteous, swift, and always pleasant to talk to. I know when I leave that I have been given a professionally handled oil change. That can't be said for all oil change competitors.

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There was a lot in line so I understood about the way

There was a lot in line so I understood about the way

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Love this service site.

Love this service site.

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One of my pink tire air caps was missing and a black plastic one was put on. Not sure what happened to mine.

One of my pink tire air caps was missing and a black plastic one was put on. Not sure what happened to mine.

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THE tesm worked greatly together,they helped all customers as they waited and service each car as they came this service was ama ...

THE tesm worked greatly together,they helped all customers as they waited and service each car as they came this service was amazing thank you all so much

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staff was very nice, but i just wanted an oil change and kept having to say no to all the other services offered. they did let ...

staff was very nice, but i just wanted an oil change and kept having to say no to all the other services offered. they did let me know my battery was getting old and would need replacing soon. grateful for that at least. just too many sales pitches.

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The staff was friendly, and did a good job. The made sure that all my fluids were topped off.

The staff was friendly, and did a good job. The made sure that all my fluids were topped off.

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Customer service was courteous and informative.

Customer service was courteous and informative.

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Everyone was very friendly, fast and efficient. Very knowledgeable about your products.

Everyone was very friendly, fast and efficient. Very knowledgeable about your products.

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The price increases for the changes in the oil that is a blend of synthetic and mostly recycled oil does not seem economical for ...

The price increases for the changes in the oil that is a blend of synthetic and mostly recycled oil does not seem economical for me to continue to use the services of Valvoline instant oil change stores for much longer.

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Great service!

Great service!

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Expensive

Expensive

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The employees were exceptional, they were very courteous in dealing with my service visit. The issue they had that delayed our t ...

The employees were exceptional, they were very courteous in dealing with my service visit. The issue they had that delayed our time significantly was the lack of proper tools. They had an Audi in that they didn't have the proper tool to remove the oil filter with. One of the employees remembered he had some in his car, which he retrieved and completed that person's service work so we could get in. The time from arrival to getting service was almost an hour for us, but once we were in they were quick and professional. Suggestion would be to review the needs of local branches to make sure they have all the proper tools and equipment to service your customers to the level that they require.

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Wasn't greeted when I first pulled in. Other than that everything was okay.

Wasn't greeted when I first pulled in. Other than that everything was okay.

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i was in and out in less than 10 minutes

i was in and out in less than 10 minutes

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Everyone is just nice, fast and efficient always. I only had one problem, but it was also my fault. They forgot to reset my "t ...

Everyone is just nice, fast and efficient always. I only had one problem, but it was also my fault. They forgot to reset my "time for an oil change" light. I don't know how, but I thought it would just turn off on it's own. So, since I didn't think about it (but I did mention it said that) I think they should have known to reset it.

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Provided fast service. Didn't up sell. Attendant did presccreening outside so it would move faster

Provided fast service. Didn't up sell. Attendant did presccreening outside so it would move faster

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Very helpful personell

Very helpful personell

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Appreciate the thoroughness and non pressure approach. Very efficient and let me choose my options.

Appreciate the thoroughness and non pressure approach. Very efficient and let me choose my options.

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The staff is always super friend and knowledgable. They always explain what they are going to do or what they recommend. I have ...

The staff is always super friend and knowledgable. They always explain what they are going to do or what they recommend. I have never felt pressure to buy anything.

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Friendly and dependable service.The technician spent an extra minute cleaning residual oil from the frame.

Friendly and dependable service.The technician spent an extra minute cleaning residual oil from the frame.

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Friendly and efficient service, clean facility.

Friendly and efficient service, clean facility.

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Its an oil change. I expect trained employees.

Its an oil change. I expect trained employees.

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It was really busy when I showed up. The team members worked as hard as they could to keep everyone satisfied. Great customer se ...

It was really busy when I showed up. The team members worked as hard as they could to keep everyone satisfied. Great customer service. Will keep coming back to such friendly staff.

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Hour and a half for wait time and oil change. That's too long the place was busy though and it wasn't the workers fault. The gu ...

Hour and a half for wait time and oil change. That's too long the place was busy though and it wasn't the workers fault. The guy checking air in the tires took air out to the point that the truck now says right rear low and i had to remind them to add washer fluid.

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Patrick and his team have always done a swift and professional job for all of our vehicles.

Patrick and his team have always done a swift and professional job for all of our vehicles.

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I have been going there for 19 years, Need I say more.

I have been going there for 19 years, Need I say more.

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I rarely give highly satisfied.

I rarely give highly satisfied.

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They were very busy but the wait was not bad at all. The guy who greeted me was very friendly and efficient. I really liked the ...

They were very busy but the wait was not bad at all. The guy who greeted me was very friendly and efficient. I really liked the techicians. I have always had a great visit!!

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This was my first experience at Valvoline and I loved it. Patrick was very friendly and personable, and Jay and Michael did a fa ...

This was my first experience at Valvoline and I loved it. Patrick was very friendly and personable, and Jay and Michael did a fantastic job and were very quick. I hate getting my oil changed because I had a very bad experience in the past, and since I have avoided going. Now I won't have to fear going anymore though and will always go back to Valvoline from now on.

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Staff was very knowledgeable

Staff was very knowledgeable

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I'm glad that the staff really watched that people got taken care of in the order in which they arrived, i.e. no body got ahead ...

I'm glad that the staff really watched that people got taken care of in the order in which they arrived, i.e. no body got ahead of others..

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Informative input from the staff

Informative input from the staff

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Always go to them. Always friendly. Do get tired of having to wait an hour and half ALmost two hours in line

Always go to them. Always friendly. Do get tired of having to wait an hour and half ALmost two hours in line

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Good service, delivered as promised

Good service, delivered as promised

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I was very satisfied but it was quite a long wait to get in service bay.

I was very satisfied but it was quite a long wait to get in service bay.

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Even near the end of the day when I'm sure they are tired and ready to go home, the staff is always professional, prompt, and co ...

Even near the end of the day when I'm sure they are tired and ready to go home, the staff is always professional, prompt, and courteous. They always explain things without making a customer feel uneducated and every time I have been here they have shown each customer exceptional service!

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fast and friendly

fast and friendly

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Waited almost an hour

Waited almost an hour

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Guy was courteous explained I need an air filter but your prices are crazy for an air filter, but he understood I'd get my own w ...

Guy was courteous explained I need an air filter but your prices are crazy for an air filter, but he understood I'd get my own without some crazy sales pitch.

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It was an hour wait from arrival to departure.

It was an hour wait from arrival to departure.

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There were several cars waiting to be serviced and they came out to greet me and perform some of the safety check things like fl ...

There were several cars waiting to be serviced and they came out to greet me and perform some of the safety check things like fluids and lights while waiting so my time in the bay was much quicker.

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The staff always take time to get to know me and make it a personal touch even though they're busy and trying to get people in a ...

The staff always take time to get to know me and make it a personal touch even though they're busy and trying to get people in and out fast! I was annoyed by an hour wait outside at 9am on a Thurs but they can't control how many people show up!

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Knowledgeable and peofessional

Knowledgeable and peofessional

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Long wait, but I understand.

Long wait, but I understand.

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They are friendly, fast and efficient and they inform me about recommended services without any high-pressure sales pitch.

They are friendly, fast and efficient and they inform me about recommended services without any high-pressure sales pitch.

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I am a loyal VIOC customer. The high quality service as this store is evident be the long lines that are waiting at almost any g ...

I am a loyal VIOC customer. The high quality service as this store is evident be the long lines that are waiting at almost any given time. I'm very satisfied and I will continue to change me back, however I cannot say I am highly satisfied when I have to wait 20-30 minutes. The staff is courteous and professional.

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They get you in and out fast and are knowledgeable. Always go there for 3 cars

They get you in and out fast and are knowledgeable. Always go there for 3 cars

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My original visit would have created a 30 min wait for me. I went to Lowes, got my things, then drove back to Valvoline. This ti ...

My original visit would have created a 30 min wait for me. I went to Lowes, got my things, then drove back to Valvoline. This time I pulled in with no one in front of me.

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I appreciated the professional attitude of the service agent.

I appreciated the professional attitude of the service agent.

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This location consistently has the best staff. The customer service here is always fantastic--polite, helpful and attentive. My ...

This location consistently has the best staff. The customer service here is always fantastic--polite, helpful and attentive. My last visit was one of the best. Kudos to your team for going above and beyond.

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Everyone is honest and pays attention to what I want and what they're doing. The worker at this glen carbon ,IL location that is ...

Everyone is honest and pays attention to what I want and what they're doing. The worker at this glen carbon ,IL location that is in the army (EOD is his job) was exceptional.

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Staff was very nice and thorough!

Staff was very nice and thorough!

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Great customer service

Great customer service

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Had coupon, si had good price. Was fast & efficient.

Had coupon, si had good price. Was fast & efficient.

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Great service and the people working were extremely nice and didn't push other products on me. They were fast, efficient, and ex ...

Great service and the people working were extremely nice and didn't push other products on me. They were fast, efficient, and extremely kind! I had my headlight changed for a very reasonable price while I called other retailers who seemed to want to take advantage and raise their price for a headlight change. So I am extremely grateful for companies who are honest, reliable, and don't take advantage of customers.

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Staff was prompt and courteous. Did not have time to wait so I dropped off the vehicle. There were multiple car in front of me . ...

Staff was prompt and courteous. Did not have time to wait so I dropped off the vehicle. There were multiple car in front of me ... out of your control

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Guys were nice. If i didnt have coupon i would have we t up the street. Lot cheaper

Guys were nice. If i didnt have coupon i would have we t up the street. Lot cheaper

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I am an old N.C.R. field Engineer,so I appreciate Attention to detail.I was informed by a verycurtious Gentleman who informed Me ...

I am an old N.C.R. field Engineer,so I appreciate Attention to detail.I was informed by a verycurtious Gentleman who informed Me of the progress and availableability of services offered. It was very Quick and easy for Me and my Wife.I was Especially impressed by the fact that he asked Me for the keys and put them in a small container and never even touched them.Greatsaftey feature. Totally Satisfied Would be my Personal comment. Keep up the good work. Arthur L Ritz N.C.R. Field Engineer Ret.

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The techs were very friendly, answered all my questions and were very efficient.

The techs were very friendly, answered all my questions and were very efficient.

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The staff is always friendly and complete their jobs quickly and effeciently.

The staff is always friendly and complete their jobs quickly and effeciently.

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I was second in line before getting into Bay 1. It approximately 45 min before I was able to get in. I should have been moved ...

I was second in line before getting into Bay 1. It approximately 45 min before I was able to get in. I should have been moved to Bay 2, but several cars who arrived after me where off and on their way before I was even seen.

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Patrick did a wonderful job explaining things to be done, explaining as they were done, and explaining what was done.

Patrick did a wonderful job explaining things to be done, explaining as they were done, and explaining what was done.

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It's convenient and easy Communication is not easy since since they are busy with other people and the distractions of incoming ...

It's convenient and easy Communication is not easy since since they are busy with other people and the distractions of incoming customers

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It was quick.

It was quick.

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Quick, great service with a smile.

Quick, great service with a smile.

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They did it fast and i didn't have to drop off my car

They did it fast and i didn't have to drop off my car

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Staff was polite and there wasn't any pressure to purchase additional supplies or services, but tech told me my tire pressure sh ...

Staff was polite and there wasn't any pressure to purchase additional supplies or services, but tech told me my tire pressure should be at 30 (it was at 40), so he asked if I wanted him to lower it. Not remembering my tire specs at that moment I agreed to let him lower the pressure even though 30 didn't sound correct. My recommended PSI is 44, which I saw clearly listed on the tire when I got home.

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The employees were prompt and very courteous. I was the last customer of the evening and they didn't rush through my service. ...

The employees were prompt and very courteous. I was the last customer of the evening and they didn't rush through my service.

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Quality, quick service

Quality, quick service

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Great people very knowledgeable

Great people very knowledgeable

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