Oil Change Edwardsville

People were very nice, so informative. Was very impressed by Service!!!

People were very nice, so informative. Was very impressed by Service!!!

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Took time to listen and explain

Took time to listen and explain

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The technician was extremely knowledgeable and fast

The technician was extremely knowledgeable and fast

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quicks fast and friendly service

quicks fast and friendly service

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Friendly and knowledgeable. All seemed to enjoy their jobs and the customers experience.The young man did a great job explainin ...

Friendly and knowledgeable. All seemed to enjoy their jobs and the customers experience.The young man did a great job explaining the process and what needed done. Tire rotation ahead of me so a technician topped everything off and did all he could do to speed the process

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It was a wonderful experience.

It was a wonderful experience.

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very professional atmosphere

very professional atmosphere

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I always use this location because the staff is friendly, fast and professional.

I always use this location because the staff is friendly, fast and professional.

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-Our air conditioning was not working correctly and Sarah the Manager fixed it and even showed us a filter that we did not know ...

-Our air conditioning was not working correctly and Sarah the Manager fixed it and even showed us a filter that we did not know about. We were very pleased with our service.

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Quick easy and friendly

Quick easy and friendly

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Friendly staff and quick service even with a tire rotation.

Friendly staff and quick service even with a tire rotation.

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the people that helped me were very nice &polite.

the people that helped me were very nice &polite.

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Oil change and air filter change in 11 minutes time frame. No pressure to buy any additional services but a comprehensive list ...

Oil change and air filter change in 11 minutes time frame. No pressure to buy any additional services but a comprehensive list of recomended services/prices. Great experience.

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Been using your services for years always see improvement so leave highly satisfied for room to continue growing

Been using your services for years always see improvement so leave highly satisfied for room to continue growing

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The price of the oil change is a little pricey. Service is top notch tho

The price of the oil change is a little pricey. Service is top notch tho

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I came in for an oil change and AC servicing. Justin was friendly and explained the services to me clearly thoroughly. He said t ...

I came in for an oil change and AC servicing. Justin was friendly and explained the services to me clearly thoroughly. He said that the machine was having some trouble recycling the air (or something like that?) for the AC service, but he was going to try to do it manually, which he did. My air is blowing out harder and it's ice-cold! I had coupons so the total for my oil change/AC service was about $150, and worth every penny. Again, Justin was friendly and professional and so were the other employees working there that night. This young man deserves kudos for a job well-done!

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Being a regular customer, I like the prompt service.

Being a regular customer, I like the prompt service.

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there were a few services due in my vehicle. It was very hard to say no to them individually. felt very pressured.

there were a few services due in my vehicle. It was very hard to say no to them individually. felt very pressured.

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fast professional visit. thanks

fast professional visit. thanks

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Took my 16 y/o son in to see the process of getting an oil change. The staff was kind to him and and explained what they were do ...

Took my 16 y/o son in to see the process of getting an oil change. The staff was kind to him and and explained what they were doing. It was awesome!

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I take our vehicles here all the time. The staff is very friendly and informative. It's fast and makes getting an oil change muc ...

I take our vehicles here all the time. The staff is very friendly and informative. It's fast and makes getting an oil change much easier.

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They were incredibly efficient.

They were incredibly efficient.

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Very professional staff

Very professional staff

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Very friendly staff. Informative and knowledgable but not pressuring. We will be back.

Very friendly staff. Informative and knowledgable but not pressuring. We will be back.

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Very quick. No pressure to buy anything else.

Very quick. No pressure to buy anything else.

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Everyone was friendly and the service was quick and easy

Everyone was friendly and the service was quick and easy

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iT WAS HOT AND I WAS TIRED.

iT WAS HOT AND I WAS TIRED.

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I’ve always appreciated the convenience of Valvoline oil change facilities. They keep track of my maintenance and always deliver ...

I’ve always appreciated the convenience of Valvoline oil change facilities. They keep track of my maintenance and always deliver quality service.

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Friendly staff. Price is a little high

Friendly staff. Price is a little high

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The lady who explained pricing and offering services was so customer focused and friendly. She actually made me feel at home an ...

The lady who explained pricing and offering services was so customer focused and friendly. She actually made me feel at home and comfortable and she seemed like she enjoyed her job. She also opened my glove box after asking if she could check my AC Filter and showed me how awlful it was and asked me if wanted replaced. I did. She also asked me if I needed anything and said I need wipers and air I tires and she said my tires were just filled and she offered me 2 choices of wipers. I went with the better ones and all the workers said goodbye! Amazing service is all I can say! Not to mention quick. It beats having my son do it in my garage.

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Happy with the service I received.

Happy with the service I received.

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Excellent and courteous service

Excellent and courteous service

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I've been coming here for many years. Always get good service.

I've been coming here for many years. Always get good service.

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friendly ....explained everything.

friendly ....explained everything.

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Prompt, friendly service. Informed about the service as it progressed.

Prompt, friendly service. Informed about the service as it progressed.

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Friendly, knowledgeable staff.

Friendly, knowledgeable staff.

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The price of the service is extremely high compared to other options

The price of the service is extremely high compared to other options

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Staff is friendly and I trust their services. I have been going to Valvoline oil change in other states as well and feel they ha ...

Staff is friendly and I trust their services. I have been going to Valvoline oil change in other states as well and feel they handle themselves professionally. This one in particular is managed very well.

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Open and honest communication and friendly

Open and honest communication and friendly

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Great staff. Fast service.

Great staff. Fast service.

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Great friendly staff. Very fast service

Great friendly staff. Very fast service

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I brought in a new vehicle that showed it had 67% oil life left. The technicians on staff took the time to explain that I had s ...

I brought in a new vehicle that showed it had 67% oil life left. The technicians on staff took the time to explain that I had synthentic oil and recommended that I wait before changing the oil. I appreciated their guidance. They still checked my fluids and made sure my tires were at 35 PSI. It was the second vehicle I had brought in that day. Staff was friendly and trustworthy.

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courteous, knowable staff

courteous, knowable staff

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Service was just fine

Service was just fine

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The staff at this location is always a joy to be around. They make experience fun and are always helpful. The entire team works ...

The staff at this location is always a joy to be around. They make experience fun and are always helpful. The entire team works quickly and efficiently to get me in and back on the road.

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The service is great, it’s just a lot to pay for an oil change.

The service is great, it’s just a lot to pay for an oil change.

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Great visit. We just moved to town and had used Valvoline in our previous town and were glad this was a good experience.

Great visit. We just moved to town and had used Valvoline in our previous town and were glad this was a good experience.

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Every time we visit Valvoline we are impressed with your service people. They are all very knowledgeable. Today we really appr ...

Every time we visit Valvoline we are impressed with your service people. They are all very knowledgeable. Today we really appreciated Kim taking care of the oil change. She is always so pleasant and friendly and is a great representative for the Glen Carbon Valvoline store.

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always quick and convenient service

always quick and convenient service

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Everyone was very personable & they communicated clearly through the whole process. Also, helped me save money by recommending t ...

Everyone was very personable & they communicated clearly through the whole process. Also, helped me save money by recommending to download the Valvoline app.

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great service and madison is awesome

great service and madison is awesome

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THEY WERE QUICK. FRIENDLY AND INFORMED THANKS FOR A JOB WELL DONE

THEY WERE QUICK. FRIENDLY AND INFORMED THANKS FOR A JOB WELL DONE

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I was highly satisfied

I was highly satisfied

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This is my second experience with this location. Was as good as the first. The staff is polite and provide great customer servic ...

This is my second experience with this location. Was as good as the first. The staff is polite and provide great customer service! Have recommended this location to many.

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I was highly satisfied because the one worker Tori was very knowledgeable, very informative and she was able to talk to and trea ...

I was highly satisfied because the one worker Tori was very knowledgeable, very informative and she was able to talk to and treat me like a person. Just very conversation-able and down to earth person. Made the experience that much more delightful.

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Was way over priced for oil change and I have been coming to this location for a long time

Was way over priced for oil change and I have been coming to this location for a long time

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Always friendly workers.

Always friendly workers.

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The overall knowledge and efficiency of the entire staff. Also, no high-pressure tactics to get me to purchase additional servic ...

The overall knowledge and efficiency of the entire staff. Also, no high-pressure tactics to get me to purchase additional services.

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Quick and courteous. My only complaint was that oil filter was a premium upgrade of $5 was a surprise when I looked at my recei ...

Quick and courteous. My only complaint was that oil filter was a premium upgrade of $5 was a surprise when I looked at my receipt. I was aware that the 6th quart of oil might be extra. After the extra charges it makes your services very expensive. My dealer does the whole job for a $29.99 coupon and a regular price of $37.99.

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because I have been using valvoline for quit some time,each time it is always a pleasant visit and service is great,I recommend ...

because I have been using valvoline for quit some time,each time it is always a pleasant visit and service is great,I recommend valvoline highly to other people!

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The price for the oil change was $110, about twice the going rate for that service Will not be back.

The price for the oil change was $110, about twice the going rate for that service Will not be back.

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I was asked if I wanted my cabin air filter replaced. I said no, that's easy enough that I can do that myself. The crew chief wa ...

I was asked if I wanted my cabin air filter replaced. I said no, that's easy enough that I can do that myself. The crew chief walked to the front of my car and told another crew member that I didn't want the air filter because it is "too easy". The crew member replied "well so is an oil change". I've come to this Valvoline for years and always had good experiences (including with the crew member who made the "So is an oil change" comment. I didn't appreciate overhearing the crew making what felt like snide remarks about my saying I didn't want add on service. I believe I also heard the phrase "man card", as in "he's playing the man card". I'm not easily offended but I can say I didn't feel that my business was appreciated that day. If I hadn't received this survey email I wouldn't have said anything more but I figured I'd take the opportunity to pass along my experience on Sunday. Thanks.

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Good customer service

Good customer service

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The ladies that helped me were so nice. They told me exactly what was happening during the oil change and inspection. They just ...

The ladies that helped me were so nice. They told me exactly what was happening during the oil change and inspection. They just seemed like really nice people. I didn’t speak to the guy who was working on my car. He worked very fast and was busy the entire time.

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even with a 7 dollar off coupon the basic oil change was still $40 ..

even with a 7 dollar off coupon the basic oil change was still $40 ..

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The price. I expressed my feelings and I also had a $10 coupon. Never have paid more than $60 for an oil change there before. ...

The price. I expressed my feelings and I also had a $10 coupon. Never have paid more than $60 for an oil change there before. Was told my vehicle needed the full synthetic, which I understand but the price???? Got back to my office and found a $20 off coupon on the site. So, with me being so upset about the price, I thought someone could have told me that I could have saved an additional $10 by looking up all coupons. I will not be back. Too expensive. I was loyal for years but not anymore.

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Explained everything well.

Explained everything well.

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The staff seemed very knowledgeable and fast. They were also very friendly and welcoming. I love not having to get out of my car ...

The staff seemed very knowledgeable and fast. They were also very friendly and welcoming. I love not having to get out of my car and being able to interact with the staff.

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Was approached as soon as I pulled up, and didn't have to wait long. The 2 girls that worked on my car, Sara and Colleen, were v ...

Was approached as soon as I pulled up, and didn't have to wait long. The 2 girls that worked on my car, Sara and Colleen, were very sweet and knowledgeable. They fixed me up in about 10 minutes and I was on my way again!

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The team at this location had a sense of urgency and got me in and out as quickly as possible and we're warm and friendly.

The team at this location had a sense of urgency and got me in and out as quickly as possible and we're warm and friendly.

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It was fast and easy. The customer service was friendly and informative. There was no pressure to buy any upgrades or additional ...

It was fast and easy. The customer service was friendly and informative. There was no pressure to buy any upgrades or additional services. Overall a very good experience

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The technician was courteous and knowledgeable

The technician was courteous and knowledgeable

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The gal working there was right out to talk to me. She asked the other tech for help, she seemed to not have all the answers for ...

The gal working there was right out to talk to me. She asked the other tech for help, she seemed to not have all the answers for my unique situation. However she was obviously wanting to learn how to handle my specific situation. I was EXTREMELY happy with the set I received.

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Don't think that they actually checked the air pressure in my tires.

Don't think that they actually checked the air pressure in my tires.

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I like the facility. I feel like they know me. They’re always pleasant to deal with.

I like the facility. I feel like they know me. They’re always pleasant to deal with.

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They were very knowledgeable about my tires and also pointed out my air filter that was needing to be changed very much so

They were very knowledgeable about my tires and also pointed out my air filter that was needing to be changed very much so

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No waiting. I was able to drive right in.

No waiting. I was able to drive right in.

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The staff there were very friendly and explained every step they were doing and helping me understand why they were doing it. Al ...

The staff there were very friendly and explained every step they were doing and helping me understand why they were doing it. Also multiple people worked on my car at once to make it go faster.

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Crew was efficient and courteous

Crew was efficient and courteous

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I had to wait outside for over 30 to 45 minutes.

I had to wait outside for over 30 to 45 minutes.

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The staff was very knowledgeable and friendly and went above and beyond to make my time there as enjoyable as possible.

The staff was very knowledgeable and friendly and went above and beyond to make my time there as enjoyable as possible.

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The people were super knowledgeable and very friendly. They also appears to be very good at what they do. I stayed in my car, an ...

The people were super knowledgeable and very friendly. They also appears to be very good at what they do. I stayed in my car, and the girl who asked all of the questions was super sweet. They offered some discounts. I do feel it was pretty pricey, but I feel the quality was good. And they were very quick. It was a good experience.

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Customer service folks were courteous and pleasant. Well versed in presenting the available services. Bay crew and surface cre ...

Customer service folks were courteous and pleasant. Well versed in presenting the available services. Bay crew and surface crew communicated effectively during the work. These crew men and ladies did nice work. You seem to have a good crew there...please don't mess it up.

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All employees were friendly n professional

All employees were friendly n professional

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for the most part service is consistant

for the most part service is consistant

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CSR Jake had them test my battery when in the past others said they could not get to it. Jake also replaced my cabin filter whe ...

CSR Jake had them test my battery when in the past others said they could not get to it. Jake also replaced my cabin filter when others said I did not have one. I was very impressed with Jake. I have been going to Valvoline for many many years and Jake was the best CSR I have ever had. DO NOT lose him. He is the BEST.

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I did not have to wait in line and the manager, Aaron Stout, was very thorough and friendly.

I did not have to wait in line and the manager, Aaron Stout, was very thorough and friendly.

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Service was great

Service was great

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I had a coupon that made my services cheaper and way more affordable. I wasn’t pressured into buying products and they were very ...

I had a coupon that made my services cheaper and way more affordable. I wasn’t pressured into buying products and they were very nice

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The staff were very friendly and fun to watch. They communicated everything they were doing to my vehicle to me. They even enc ...

The staff were very friendly and fun to watch. They communicated everything they were doing to my vehicle to me. They even encouraged me to apply for a job, which I am currently considering after my visit. There was no high pressure sales on recommend services, although the services were explained to me in a way that I was able to make my own informed decision. That was greatly appreciated.

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Very friendly staff that seemed to enjoy the job. Used my own physical vehicle parts as selling tools which was very effective. ...

Very friendly staff that seemed to enjoy the job. Used my own physical vehicle parts as selling tools which was very effective. Awesome team.

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Friendly staff and quickly done!

Friendly staff and quickly done!

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Victoria (Tori) was CSR. She was so nice and very friendly. She was knowledgeable about the services offered and recommended. S ...

Victoria (Tori) was CSR. She was so nice and very friendly. She was knowledgeable about the services offered and recommended. She was the most enjoyable customer service rep I have come into contact with anywhere in a very long time!! She is an asset to Valvoline.

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Manager was amazing. She went out of her way

Manager was amazing. She went out of her way

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Quick, friendly, reasonable cost, and very competent!

Quick, friendly, reasonable cost, and very competent!

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I have been to other Valvoline stores on the past. The store in Glen Carbon is above and beyond the others. The staff was effici ...

I have been to other Valvoline stores on the past. The store in Glen Carbon is above and beyond the others. The staff was efficient and the customer service rep that waited on us was friendly and amazing.

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First, Kim provided the best customer service. It was the end of the day and Kim and the crew greeted me with kindness. I was hi ...

First, Kim provided the best customer service. It was the end of the day and Kim and the crew greeted me with kindness. I was highly impressed with the crew being mostly women, which they did an amazing job. I’m impressed with Valvoline’s management for having an open mind of hiring women. Once again I was high impressed with the customer service.

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I used Jiffy Lube once and realized how good valvoline really is. Always great service

I used Jiffy Lube once and realized how good valvoline really is. Always great service

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Everyone is always so professional and friendly.

Everyone is always so professional and friendly.

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Friendly and professional

Friendly and professional

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Service and staff were exceptional and personable.

Service and staff were exceptional and personable.

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Very friendly and helpful.

Very friendly and helpful.

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Speed and accuracy.

Speed and accuracy.

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Immediate service. Team effort. Courteous emplyees.

Immediate service. Team effort. Courteous emplyees.

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It's a basic oil change, not brain surgery.

It's a basic oil change, not brain surgery.

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Kim is highly knowledgeable and super friendly, and she took such good care of me while working very efficiently with her team! ...

Kim is highly knowledgeable and super friendly, and she took such good care of me while working very efficiently with her team! Ps~ her nails and makeup wear fab-u-lous!! I hope she gets rewarded for all her hard work cause she seriously deserves it!!

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I had to wait a little longer than I’d like outside the service center. The techs apologized for my wait. Also, as they were wor ...

I had to wait a little longer than I’d like outside the service center. The techs apologized for my wait. Also, as they were working on my car, they seemed distracted by discussing another customer’s questions/issues the entire time. Not a big deal, but brought my rating to Satisfied.

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Quick service, oil I want. Reasonable pricing.

Quick service, oil I want. Reasonable pricing.

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Friendly workers, quick service. Not pushy.

Friendly workers, quick service. Not pushy.

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Friendly, courteous and quick service

Friendly, courteous and quick service

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We were headed out of town for the weekend and we were happy with the extremely fast service. We were in and out in under 10 min ...

We were headed out of town for the weekend and we were happy with the extremely fast service. We were in and out in under 10 minutes

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The team at the Edwardsville/Glen Carbon location worked together like a well-oiled machine! I was in and out in half the time o ...

The team at the Edwardsville/Glen Carbon location worked together like a well-oiled machine! I was in and out in half the time of other Valvoline locations and they all say goodbye by name as you leave :)

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Very pleased with people on the service team, Kimberly, Victoria and Madison.They are excellent representatives, they do their j ...

Very pleased with people on the service team, Kimberly, Victoria and Madison.They are excellent representatives, they do their job quickly and efficiently.

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The team members were very friendly and fun. They worked together as a team and seemed to enjoy each other. Awesome job ! I will ...

The team members were very friendly and fun. They worked together as a team and seemed to enjoy each other. Awesome job ! I will be using this location for every oil change.

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Kimberly was very friendly and helpful. My service was fast. I felt very welcomed there. I had their attention.

Kimberly was very friendly and helpful. My service was fast. I felt very welcomed there. I had their attention.

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I have been going there or 20 years.

I have been going there or 20 years.

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Staff was very courteous as well as the speed and convenience of the work performed

Staff was very courteous as well as the speed and convenience of the work performed

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The woman who helped me was very nice and made me feel comfortable

The woman who helped me was very nice and made me feel comfortable

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Quick and easy, well organized

Quick and easy, well organized

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Very thorough and communicated the different levels of oils available.

Very thorough and communicated the different levels of oils available.

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The customer service workers Kim and Colleen were great! They did their job without the need to over conversate

The customer service workers Kim and Colleen were great! They did their job without the need to over conversate

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Friendly and helpful staff. They worked hard and quickly.

Friendly and helpful staff. They worked hard and quickly.

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The staff were very knowledgeable and inviting.

The staff were very knowledgeable and inviting.

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Friendly staff

Friendly staff

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The staff made the difference. Sarah and Victoria were professional, knowledgeable, friendly and comfortable in what they were ...

The staff made the difference. Sarah and Victoria were professional, knowledgeable, friendly and comfortable in what they were doing.A plus for each of them.

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Friendly service. No pressure to buy additional services.

Friendly service. No pressure to buy additional services.

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The 2 female techs who take care of my car were great and pleasant

The 2 female techs who take care of my car were great and pleasant

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The service guys were friendly, explained evrything and didnt pressure me into anything.

The service guys were friendly, explained evrything and didnt pressure me into anything.

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Great customer service!

Great customer service!

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Tori, Cash, and Richard were very professional and thorough with my 1966 classic Mustang. They informed me of a transmission lea ...

Tori, Cash, and Richard were very professional and thorough with my 1966 classic Mustang. They informed me of a transmission leak and took great care of my vehicle.

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The people were awesome

The people were awesome

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It took a long time to get my oil change.

It took a long time to get my oil change.

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It was all good

It was all good

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Greeted very nicely. Taken care of promptly. No issues with oil change. Bid farewell by all the technicians. Overall, great expe ...

Greeted very nicely. Taken care of promptly. No issues with oil change. Bid farewell by all the technicians. Overall, great experience!

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The service was very fast. While I waited to pull in, a service tech came out to get the process started. Everyone was very fr ...

The service was very fast. While I waited to pull in, a service tech came out to get the process started. Everyone was very friendly.

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This is my go to place. However, Kim definitely makes me reconsider continuing to get my service here. I came in Thursday and wa ...

This is my go to place. However, Kim definitely makes me reconsider continuing to get my service here. I came in Thursday and was told by Kim no one that knew enough about lights was available that I needed to come back another day. I got pulled over for my headlight being out Saturday, so came back Sunday. To my disappointment, Kim was there again. She was quite rude about how much of an inconvenience my car was. I went ahead and got the light changed and my oil changed. I have never had such a terrible experience. If she is working the next time I go, I will either wait for the other bay or go somewhere else.

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Polite, thorough, good communication. Most pleasant experience,!

Polite, thorough, good communication. Most pleasant experience,!

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Friendly, fast and efficient

Friendly, fast and efficient

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Actually this is the first time we were at Fox and everyone was very friendly and said goodbye

Actually this is the first time we were at Fox and everyone was very friendly and said goodbye

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Because I was impressed by the customer service it was excellent

Because I was impressed by the customer service it was excellent

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Very friendly staff

Very friendly staff

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Kimberly excellent explain and I upgraded, colleen very professionally, did not meet mike.Very professionally experience.Thank ...

Kimberly excellent explain and I upgraded, colleen very professionally, did not meet mike.Very professionally experience.Thank the team

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Overall the staff did a great job of doing what they do best once I was inside and having my truck worked on. They also did an ...

Overall the staff did a great job of doing what they do best once I was inside and having my truck worked on. They also did an excellent job of keeping me informed of the wait time and expected time to complete the car in front of me. I think the only reason I did not give it a Highly Satisfied is because of factors out of this locations control (i.e. cars in front of me getting extra services).

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Very quick visit. Only there about 15 minutes and everyone was extremely friendly and outgoing. Very good experience all around.

Very quick visit. Only there about 15 minutes and everyone was extremely friendly and outgoing. Very good experience all around.

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When I said I wasn't going to buy any thing today, they quit checking things. I had to ask them to at least look at the air filt ...

When I said I wasn't going to buy any thing today, they quit checking things. I had to ask them to at least look at the air filter. They did say it was okay. At the time, I could only afforded the oil change. It would have been nice to know any other things or recomendations

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I am here for an oil change, nothing else!!!I am here for a oil change, nothing else!!!

I am here for an oil change, nothing else!!!I am here for a oil change, nothing else!!!

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It is easy to pull in and not have to get out of the car while my oil is changed. The "carside guy" was friendly and easy to tal ...

It is easy to pull in and not have to get out of the car while my oil is changed. The "carside guy" was friendly and easy to talk to.

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The cost was 68$ that is really expensive and was not prepared for the cost.

The cost was 68$ that is really expensive and was not prepared for the cost.

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EXPENSIVE. I got a synthetic oil change and nothinig else. It was $100. That is crazy.

EXPENSIVE. I got a synthetic oil change and nothinig else. It was $100. That is crazy.

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Explained the issue with draining of the oil on the 2018 F150 and new design of the plastic oil pan plug

Explained the issue with draining of the oil on the 2018 F150 and new design of the plastic oil pan plug

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The staff was helpful abdvery friendly. They work quickly together to get the job finished.

The staff was helpful abdvery friendly. They work quickly together to get the job finished.

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Although they are nice, I felt like they continuously were pushing other products when I just needed an oil change. And I got th ...

Although they are nice, I felt like they continuously were pushing other products when I just needed an oil change. And I got the basic oil—which I found out must be garbage because they talked down on it so much.

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It was easy I didn't have to get out of my car. They seems to be trust worthy friendly and knowledgeable

It was easy I didn't have to get out of my car. They seems to be trust worthy friendly and knowledgeable

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Kimberly, Quinton, and Madison worked efficiently and professionally to give me very satisfying service and assurance that my ca ...

Kimberly, Quinton, and Madison worked efficiently and professionally to give me very satisfying service and assurance that my car's engine and other systems will have received top notch maintenance. I come to this Valvoline very regularly and always receive great service. Thanks a million Kimberly, Quinton, and Madison! Great Job!

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Price/Cost was never discussed with me until I was asked for payment. While I appreciated not being badgered for a number of oth ...

Price/Cost was never discussed with me until I was asked for payment. While I appreciated not being badgered for a number of other things my car "needed", I had no idea how much it would cost until my credit card was out of my hands.

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Service was quick. Employees were nice and knowledgeable. They answered my questions and seemed to care about my oil change. Ver ...

Service was quick. Employees were nice and knowledgeable. They answered my questions and seemed to care about my oil change. Very satisfied.

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Fast and friendly service .

Fast and friendly service .

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Very professional and courteous

Very professional and courteous

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Colleen, Quinton, and Bobby did a great job working on my diesel truck and had me in and out quickly

Colleen, Quinton, and Bobby did a great job working on my diesel truck and had me in and out quickly

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While waiting outside the bay I had someone come check my tires and lights as to get that process finished, I appreciated that. ...

While waiting outside the bay I had someone come check my tires and lights as to get that process finished, I appreciated that. Kim, who waited on me was excellent! Very knowledgable, very friendly with an energy about her that made the experience pleasant. I was due for a tire rotation in your computer system ( tires are fairly new though) I said go ahead and do it, but then Sarah who was topside informed me she'd be more then happy to do it but it wasnt necessary at the time (which I didnt think it was either) but hearing it from her was commendable. She could have just taken my money but was honest. overall best experience I think I have had at a Valvoline. Everyone was so pleasant to deal with and helpful. Thank You!

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It has been many years since I have used Valvoline services. The personnel were great. All explanations were clear and present ...

It has been many years since I have used Valvoline services. The personnel were great. All explanations were clear and presented in a professional manner. Kimberly went out of her way to make my experience pleasant. The employees actually made me want to return in the future.

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Staff was very pleasant. They appear to like what they were doing. Thanked me and said see you next time

Staff was very pleasant. They appear to like what they were doing. Thanked me and said see you next time

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My windshield wiper was left loose and popped off went to use it later and $65 for an oil change is way over priced

My windshield wiper was left loose and popped off went to use it later and $65 for an oil change is way over priced

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Kimberly, Justin, and Saengtawan were very knowledgeable and friendly with helping. I’m a female who doesn’t know a lot about ca ...

Kimberly, Justin, and Saengtawan were very knowledgeable and friendly with helping. I’m a female who doesn’t know a lot about car and I’m always hesitant to go to a new place in fear someone will take advantage of me. This was far from the case here, I was treated with respect and kindness. I also got to speak with Kimberly while my oil was changed and she was a delight and really fun to talk with!

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Very friendly, fast and would recommend or use again. Just wish it was closer to my home.

Very friendly, fast and would recommend or use again. Just wish it was closer to my home.

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In and out very quickly. Friendly service team.

In and out very quickly. Friendly service team.

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Great job

Great job

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Very friendly staff

Very friendly staff

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Just satisfied

Just satisfied

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Good service at fair price.

Good service at fair price.

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Madison, Richard, and Kimberly were friendly, knowledgeable and enjoyable to speak with as I was having service done. They all s ...

Madison, Richard, and Kimberly were friendly, knowledgeable and enjoyable to speak with as I was having service done. They all seemed to enjoy their job while maintaining professionalism. It is nice to see smiles on everyone's faces!

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Zack was awesome.

Zack was awesome.

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Very helpful.

Very helpful.

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I always receive prompt service with friendly people at this place. I have been coming here for years. Kimberly was especially f ...

I always receive prompt service with friendly people at this place. I have been coming here for years. Kimberly was especially fun on this visit and Sarah was very nice.

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Kimberly was amazing and so sweet! She helped me out very much and informed on the different types of oils.

Kimberly was amazing and so sweet! She helped me out very much and informed on the different types of oils.

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Highly descriptive regarding car maintenance, very friendly, safe, and knowledgeable staff.

Highly descriptive regarding car maintenance, very friendly, safe, and knowledgeable staff.

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Great customer service and very friendly

Great customer service and very friendly

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The price for a full synthetic oil change is too expensive.

The price for a full synthetic oil change is too expensive.

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Patrick's promotion is well deserved and the team remaining at this location continues to excel at what they do.I drive 50k mile ...

Patrick's promotion is well deserved and the team remaining at this location continues to excel at what they do.I drive 50k miles yearly and I rely on this location in particular for my frequent oil changes.Wish you offered some type of frequent visitor discount or punch-card.Colleen, Justin, and Cash were quick and efficient once I was in the bay.Keep up the good work.

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The experience was like pulling into a pit stop while racing. Very organized, friendly staff.

The experience was like pulling into a pit stop while racing. Very organized, friendly staff.

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Kimberly and Madison made me aware of each step of the process and provided me with confidence. I did not talk to Bobby but I k ...

Kimberly and Madison made me aware of each step of the process and provided me with confidence. I did not talk to Bobby but I know he was a part of the process bottom side.

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Very quick in and out the door

Very quick in and out the door

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I had Madison, Kimberly, and Saengtawan during my service. All three of these people were very nice and helpful. Madison had tol ...

I had Madison, Kimberly, and Saengtawan during my service. All three of these people were very nice and helpful. Madison had told me that I needed to get something done to my car that I did not know. That was just an addition to what I went in there for! As I was pulling out of Valvoline, everyone said "bye (name)" and that made me very happy. I was very satisfied when I left.

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fast courteous service

fast courteous service

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I have been using this place for a long time you can look it up I had a coupon and for the first time the young told me it was n ...

I have been using this place for a long time you can look it up I had a coupon and for the first time the young told me it was no good by one month but I did have another 3 cars that only you have changed oil in so I did not like the young pup telling the coupon was no good it did get to me Don Cook

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In and out quickly

In and out quickly

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Wait time was longer than expected. Pricey for an oil change, but overall good service.

Wait time was longer than expected. Pricey for an oil change, but overall good service.

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Bobby worked on my car and he was very fast. A blonde female was the one that did all the stuff with me and she was very nice. T ...

Bobby worked on my car and he was very fast. A blonde female was the one that did all the stuff with me and she was very nice. This was my first time in a Valvoline and she helped me out the entire time.

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The store manager (a female with red hair) took care of my needs and did a great job explaining everything to me. She knows I c ...

The store manager (a female with red hair) took care of my needs and did a great job explaining everything to me. She knows I come there for all my oil changes and she asks me what I need and want done. She didn't try a bunch of high pressure sales tactics because this would make me go else where. I just want an oil change, air filter, fluids filled, and to be told of recommendations and any problems they might notice. A new thing she did when I was pulling out was yell "everybody say bye to Ed" and the workers yelled "bye Ed". It was a nice touch.

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No pressure on extra sales. I bought a Groupon Voucher that was for the wrong store, and was given insight on how to get it refu ...

No pressure on extra sales. I bought a Groupon Voucher that was for the wrong store, and was given insight on how to get it refunded.

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EFFICIENT, CORDIAL AND CONVENIENT!

EFFICIENT, CORDIAL AND CONVENIENT!

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Everyone was just so friendly and smiling!!!!

Everyone was just so friendly and smiling!!!!

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Staff was friendly and professional. Speed of service was excellent. Seang Kim and Mike were very knowledgeable and helped me ou ...

Staff was friendly and professional. Speed of service was excellent. Seang Kim and Mike were very knowledgeable and helped me out a lot with my oil change. Will definitely be back again!!! :)

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Only place I go to get my oil changes done. Can’t see myself going anywhere else!!

Only place I go to get my oil changes done. Can’t see myself going anywhere else!!

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Moved to this area , six months ago. This service center is by far the best service I have ever received at a valvoline center.T ...

Moved to this area , six months ago. This service center is by far the best service I have ever received at a valvoline center.The guy who waited on me (Richard) is the the guy who needs to be running the place. He was very professional and knowledgeable, if you are looking for a store manager look no further.I bring all four of my cars here for service.You have a terrific team here!

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Very good , friendly, knowledgeable and very quick.

Very good , friendly, knowledgeable and very quick.

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Everyone was extremely nice and welcoming. No anxiety while I didn't know what to expect.

Everyone was extremely nice and welcoming. No anxiety while I didn't know what to expect.

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It was a quick, thorough service experience. I appreciate the team approach, and communication was very good. $42 for a conventi ...

It was a quick, thorough service experience. I appreciate the team approach, and communication was very good. $42 for a conventional oil change is not cheap, but I am willing to pay for the convenience of Drive Through, No Wait Service. Given the price, it's nice that your team acts as professionally as they do.

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Wonderful fast service! Employees were great!

Wonderful fast service! Employees were great!

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The young man that worked with me was very kind and knowledgeable. He made me feel like I could trust him. I do not know much ab ...

The young man that worked with me was very kind and knowledgeable. He made me feel like I could trust him. I do not know much about cars, but I was confident in his advice. He was very helpful and nice.

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Prompt quality service by a professional team. They identified a mouse habitat in my air filter box and removed the debris. (y ...

Prompt quality service by a professional team. They identified a mouse habitat in my air filter box and removed the debris. (you may consider adding this to your service charge...) I was impressed with the attitude of each team member.

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Quick and friendly service and did not feel pressured. Thank you.

Quick and friendly service and did not feel pressured. Thank you.

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Just think the price is a little high

Just think the price is a little high

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I was a bit taken aback by the price of the oil change. Prices were not communicated to me and I felt uncomfortable asking due t ...

I was a bit taken aback by the price of the oil change. Prices were not communicated to me and I felt uncomfortable asking due to the fact that I would have wasted their time and mine. I also felt ‘locked’ into the service since the doors shut when you pull in.

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I was told what I needed fixing and that if I didn't want to do it that day, I can always come back. They told me what I need do ...

I was told what I needed fixing and that if I didn't want to do it that day, I can always come back. They told me what I need done in case I wanted to go elsewhere rather than making me feel that I had to do it then and there. Very courteous employees and have never had a problem.

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Way too overpriced. I used to be able to get an oil change for $35-$40. Last time I got it changed here it was $65. This time it ...

Way too overpriced. I used to be able to get an oil change for $35-$40. Last time I got it changed here it was $65. This time it was $85. I can get it done at the dealership which multi point inspection for $50 or less. And I can get it done at Walmart for $45 or less.

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There service was fast, friendly, and knowledgeable. Rich was very helpful with any questions I had. One was my rear window wa ...

There service was fast, friendly, and knowledgeable. Rich was very helpful with any questions I had. One was my rear window washer fluid not working. He told me there was no back tank so the line my have froze, there was a tier in it, or both. Very helpful to know what was going on. Thank you.

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The staff members were professionals and took care of my oil change needs very quickly.

The staff members were professionals and took care of my oil change needs very quickly.

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Overpriced

Overpriced

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Kashto. Have great service was friendly and not pushy

Kashto. Have great service was friendly and not pushy

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quick service as always

quick service as always

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Necessary service was completed quickly, and I didn’t have to leave the vehicle (I have 3 young children so this is a huge plus) ...

Necessary service was completed quickly, and I didn’t have to leave the vehicle (I have 3 young children so this is a huge plus). I also got info about additional service needed but felt no pressure to get it done immediately.

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Quick and still done right. Everyone was very nice and friendly.

Quick and still done right. Everyone was very nice and friendly.

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Technician was courteous and knowledgable. Took the time to wal me through each step of what they were doing. Made suggestions ...

Technician was courteous and knowledgable. Took the time to wal me through each step of what they were doing. Made suggestions but did not push me to buy things.

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The past two changes I have had no oil on the dip stick... I brought the vehicle back and they changed a plug... they tried to b ...

The past two changes I have had no oil on the dip stick... I brought the vehicle back and they changed a plug... they tried to blame the engine and I took it to a professional and the mechanic said they was nothing wrong with the engine! It’s coming from the filter...I hate going to this valvoline... not knowledgeable people working there anymore

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Very gregarious workers.

Very gregarious workers.

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I spent $100 for an oil change. That seems a bit excessive.

I spent $100 for an oil change. That seems a bit excessive.

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The attendant was speaking very quickly and not easy to understand.

The attendant was speaking very quickly and not easy to understand.

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All of the shouting was very unnecessary and foolish.

All of the shouting was very unnecessary and foolish.

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The staff was extremely welcoming and very patient with my questions. They took their time and went step by step of what exactly ...

The staff was extremely welcoming and very patient with my questions. They took their time and went step by step of what exactly they were doing to service my vehicle. I really liked the mechanics I had and they accepted my coupon which is always a plus!

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Crew were nice and efficient

Crew were nice and efficient

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Very nice woman who helped me with the sign in and payment. She was very kind. And the people who worked on my car got it done b ...

Very nice woman who helped me with the sign in and payment. She was very kind. And the people who worked on my car got it done before I could have imagined. Very nice experience. Will take our other car there within a few weeks.

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Great customer service. Sales reps engaged in conversation - great experience

Great customer service. Sales reps engaged in conversation - great experience

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The guy who came out to greet me was extremely friendly and they got me in and out quicker than any other oil change place. I’m ...

The guy who came out to greet me was extremely friendly and they got me in and out quicker than any other oil change place. I’m impresssed because just last year I had to wait 90 minutes before just leaving at this same location now I see a brand new staff that 1. Treats their customers much friendlier and 2. Were so efficient.

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The person checking me in was friendly and quick.

The person checking me in was friendly and quick.

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The young staff needs more pr training and less yelling their orders

The young staff needs more pr training and less yelling their orders

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Not the normal crew working.I miss the usual techs that I have grown to trust over the past few years.

Not the normal crew working.I miss the usual techs that I have grown to trust over the past few years.

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Knowledgeable and efficient

Knowledgeable and efficient

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Speed and professionalism

Speed and professionalism

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Efficiency, friendliness, compentence

Efficiency, friendliness, compentence

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Everyone there are so friendly and the explain exactly what they are doing step by step. I have being going to Edwardsville Gle ...

Everyone there are so friendly and the explain exactly what they are doing step by step. I have being going to Edwardsville Glen Carbon one for many years. Keep up the good work.

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Because I didn't have to get out of my car AND the heater they had blowing in the service area was AWESOME!

Because I didn't have to get out of my car AND the heater they had blowing in the service area was AWESOME!

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I did not have to leave my car! GR8!!! Excellent service!

I did not have to leave my car! GR8!!! Excellent service!

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Was able to get transmission fluid drained and filled very quickly. Really almost too quick for the price.

Was able to get transmission fluid drained and filled very quickly. Really almost too quick for the price.

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Cost high

Cost high

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always quick service

always quick service

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The staff was friendly and fast. They didn’t pressure me into buying things that I didn’t know about.

The staff was friendly and fast. They didn’t pressure me into buying things that I didn’t know about.

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Very informative. Quick but very efficient and courtesy.

Very informative. Quick but very efficient and courtesy.

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I have been coming to the Edwardsville Valvoline for over 20 years and through 5 vehicles. The one time I had an issue, in which ...

I have been coming to the Edwardsville Valvoline for over 20 years and through 5 vehicles. The one time I had an issue, in which my vehicle was damaged, valvoline admitted to their error and paid for the repair. They learned from their mistake and I continue to be a customer because they made things right. The staff is friendly and seem to know what they are doing on a basic automotive level. The staff also seem to be fans of cars.

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The customer service that was provided. Each and every employee in there had a smile on their face and called out what they wer ...

The customer service that was provided. Each and every employee in there had a smile on their face and called out what they were doing during the whole processes. Super impressed with the female staff! I will be returning to this location. Thank you!

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Efficient as always

Efficient as always

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Very knowledgable staff, fast service and not hassled to do extra things during the oil change. They suggested maintenance and l ...

Very knowledgable staff, fast service and not hassled to do extra things during the oil change. They suggested maintenance and left it up to me to do at this time. Very curtious and an all around good experience.

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I apologize because I forgot the gentleman’s name, but he was awesome! He did not try to over sell and he was very helpful and i ...

I apologize because I forgot the gentleman’s name, but he was awesome! He did not try to over sell and he was very helpful and informative. He gave me great and honest recommendations and did not try to push unnecessary services on me. On top of all that, he was very nice! I hope you can find out who helped me that day because he deserves all the kudos.

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Kash with a “K” was amazing! I’ve been coming to Valvoline for years, but I’ve never had a more thoughtful and exceptional custo ...

Kash with a “K” was amazing! I’ve been coming to Valvoline for years, but I’ve never had a more thoughtful and exceptional customer service experience than I received from Kash! I am so impressed with that young man that I’ll be taking our second vehicle there soon (and we usually take that one to Walmart bc it’s older).

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Kind professional workers. Quick and easy visit.

Kind professional workers. Quick and easy visit.

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Very friendly staff and service was quick without feeling pressure to purchase more services.

Very friendly staff and service was quick without feeling pressure to purchase more services.

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Very nice staff

Very nice staff

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Had one bad experience last year and now they're doing great because they take their extra time to listen to me what happened th ...

Had one bad experience last year and now they're doing great because they take their extra time to listen to me what happened they double check the under plate came unscrewed had to go to a car dealer to get screws was a bad experience but all taken care of now

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They always take care of me and tell me what is wrong. They always look out for what is best and are truthful. They are also goo ...

They always take care of me and tell me what is wrong. They always look out for what is best and are truthful. They are also good at making customer connections

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I have always used to Glen Carbon location, the staff is ALWAYS friendly and personable.

I have always used to Glen Carbon location, the staff is ALWAYS friendly and personable.

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fast service, professional staff

fast service, professional staff

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Quick and courteous

Quick and courteous

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Very friendly and helpful.

Very friendly and helpful.

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Jordan is awesome, I only come on when he's working. There were some guys there who appeared to be from corporate, they were not ...

Jordan is awesome, I only come on when he's working. There were some guys there who appeared to be from corporate, they were not aware of their surroundings and were in the way when I was being pulled out, but I know they aren't normally in the service center so I did not let that affect my ratings.

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They made a few recommendations but ended up not having the functioning equipment/items in stock. The wait wasn’t as long as I e ...

They made a few recommendations but ended up not having the functioning equipment/items in stock. The wait wasn’t as long as I expected, though, which was great.

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Everyone was professional and efficient on my visit.

Everyone was professional and efficient on my visit.

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Fast friendly and no pressure. They always answer extra questions! Nice team work!

Fast friendly and no pressure. They always answer extra questions! Nice team work!

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The representative was friendly and prompt but made it sound like I had no idea what my car was and how to operate it. Otherwise ...

The representative was friendly and prompt but made it sound like I had no idea what my car was and how to operate it. Otherwise, great service

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The technician was friendly and knowledgeable, and I was able to pull right in for service. The service was also done quickly.

The technician was friendly and knowledgeable, and I was able to pull right in for service. The service was also done quickly.

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Kind and knowledgeable staff

Kind and knowledgeable staff

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Very friendly staff, quick service

Very friendly staff, quick service

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Manager Jordan was very knowledgeable and friendly. Appreciate her professionalism as well as the rest of the crew.

Manager Jordan was very knowledgeable and friendly. Appreciate her professionalism as well as the rest of the crew.

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The service was fine but when did getting an oil change get to be $65? I think I'll go back to doing it myself. When I only sa ...

The service was fine but when did getting an oil change get to be $65? I think I'll go back to doing it myself. When I only save $10-15 by doing it myself, I would rather pay someone....when I would save $30-40, its time to do it myself again.

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Didn't have to wait for once, I was in and out quickly. They did not pressure me to purchase other items, only informed me.

Didn't have to wait for once, I was in and out quickly. They did not pressure me to purchase other items, only informed me.

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They are pleasant and fast

They are pleasant and fast

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i literally pulled up and there were no other cars there. this is the first time this has happened for me as this place is usua ...

i literally pulled up and there were no other cars there. this is the first time this has happened for me as this place is usually busy. anyways since i was the only one there i was literally there for only 5 minutes tops while they changed my oil. the fastest service i have ever gotten.

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Friendly staff. Fast service.

Friendly staff. Fast service.

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The staff was courteous and knowledgeable, they let me know specifics about my car and recommended services but were not giving ...

The staff was courteous and knowledgeable, they let me know specifics about my car and recommended services but were not giving me a sales pitch!

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Price is WAY to high!!!

Price is WAY to high!!!

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Need to lower the price

Need to lower the price

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I feel like the rep was honest and went above and beyond to help me. I asked him to give me his opinion on the wear of my front ...

I feel like the rep was honest and went above and beyond to help me. I asked him to give me his opinion on the wear of my front tires which is beyond the scope of an oil change and he did it.

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Friendly staff, fast and everything was explained.

Friendly staff, fast and everything was explained.

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Very pleased with all aspects of service. High cost is my only concern. A coupon would have helped but we did not have one. Why ...

Very pleased with all aspects of service. High cost is my only concern. A coupon would have helped but we did not have one. Why does a customer need a coupon for a better price? Probably will go elsewhere. Sending me a coupon now does not help with my last visit. I only just became aware I could have brought up a coupon on my cell phone. The employee at the location should have mentioned this.

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The man who helped me was very kind and made the experience nicez

The man who helped me was very kind and made the experience nicez

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I always go there~So professional!!! Thank you

I always go there~So professional!!! Thank you

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The staff was friendly and worked efficiently to get us in and out.

The staff was friendly and worked efficiently to get us in and out.

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Each line item was explained and also explained what was happening as the item was being completed. I spend over $500 dollars on ...

Each line item was explained and also explained what was happening as the item was being completed. I spend over $500 dollars on that visit.

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The staff were excellent - have used this site for years and this has been the best most thorough car care I have ever had.

The staff were excellent - have used this site for years and this has been the best most thorough car care I have ever had.

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the folks did a great job!

the folks did a great job!

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Kash was great! My oil change was quick and they serviced my A/C as well.

Kash was great! My oil change was quick and they serviced my A/C as well.

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Quick, easy and good service.

Quick, easy and good service.

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Relatively quick given the high number of customers. Everything was explained thoroughly and the girl explaining it was friendly ...

Relatively quick given the high number of customers. Everything was explained thoroughly and the girl explaining it was friendly and genuine.

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The gentlemen were so nice and helpful with knowledge and the prices of services. I stopped going to the center in Collinsville ...

The gentlemen were so nice and helpful with knowledge and the prices of services. I stopped going to the center in Collinsville b/c of bad service,Glenn Carbon center is much more friendlier and understanding ..

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Everyone was incredibly kind and explained in detail what services were going to be done. Highly recommend!

Everyone was incredibly kind and explained in detail what services were going to be done. Highly recommend!

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Good quick service, friendly workers, and being able to stay in my car. I have taken three cars there in a week and. A little pr ...

Good quick service, friendly workers, and being able to stay in my car. I have taken three cars there in a week and. A little pricey but convenient

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Friendly, professional staff

Friendly, professional staff

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TECHNICIANS HAD BEEN MISSING THE LUBING OF VARIOUS GREASE FITTINGS RESULTING IN SOME COSTLY REPAIRS.

TECHNICIANS HAD BEEN MISSING THE LUBING OF VARIOUS GREASE FITTINGS RESULTING IN SOME COSTLY REPAIRS.

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It started with the employee who greeted me outside. He checked my fluids and lights outside while we were waiting on the other ...

It started with the employee who greeted me outside. He checked my fluids and lights outside while we were waiting on the other car inside to be completed. This shortened the amount of time I would have been inside. The mechanics (both topside & bottomside) were both knowledgeable & did a great job. Victoria was the best! She explained everything that was being done & showed me what services were due per my dealer's maintenance schedule. Plus she was not pushy. I did ended up getting my transmission fluid replaced. She was very friendly and talkative. The time flew by and I was out of there without feeling like it was taking forever. I great experience!!!

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Cost. I typically take my vehicle to a shop for service. I needed something fast on this day and pulled into your establishmen ...

Cost. I typically take my vehicle to a shop for service. I needed something fast on this day and pulled into your establishment and ended up paying literally 2 times as much as I normally pay for an oil change. My vehicle is a 2011 and they kept telling me that all the new vehicles, 2015 and newer need this certain oil and my oil change was $95! That’s insane!!

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There is always room for improvement

There is always room for improvement

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Price and quick service once in the bay.

Price and quick service once in the bay.

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I was disappointed that I couldn’t get my tires rotated

I was disappointed that I couldn’t get my tires rotated

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Very professional, helpful,courteous Especially Kash our valvoline service man

Very professional, helpful,courteous Especially Kash our valvoline service man

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Quick friendly service, good value

Quick friendly service, good value

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The price is a little high. I can go somewhere else for cheaper.

The price is a little high. I can go somewhere else for cheaper.

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Very friendly customer service, quick, offered additional services but didn’t pressure me

Very friendly customer service, quick, offered additional services but didn’t pressure me

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Fast service and convenient

Fast service and convenient

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Always happy with service

Always happy with service

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Quality service. Friendly staff. No issues with vehicle after service.

Quality service. Friendly staff. No issues with vehicle after service.

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The man who checked my tire pressure and lights/signals was exceptionally friendly (Ted or TJ I think, something short starting ...

The man who checked my tire pressure and lights/signals was exceptionally friendly (Ted or TJ I think, something short starting with a T) and joked around with me about some random stuff in between telling me what he was doing. In the bay, the young woman who helped me (I didn’t catch her name but she’s probably around 19-21ish, long reddish dark blonde hair, freckles, super friendly and exceptionally gorgeous) was really sincere and honest in letting me know what did and didn’t need to be serviced on my car without making me feel pressured to do anything immediately. She also shared how much she loved my car (a 2009 Saturn Vue) and how she had wanted one desperately when she got her first car. Her genuine friendliness (not fake, cheesy retail friendliness) made it feel like I was more than just another oil change to get through.

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Friendly, young people that did not act silly or goofing off while servicing vehicle.

Friendly, young people that did not act silly or goofing off while servicing vehicle.

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An oil change happens 3 days prior and the coolant was. Or topped off. Also AC recharge that was done this visit was done okay b ...

An oil change happens 3 days prior and the coolant was. Or topped off. Also AC recharge that was done this visit was done okay but again not topped off as there was only cold air for about 5 mind after I left the shop.

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Patrick's team did a great job as always.Jordan, Tori, Sarah, and Mike were able to accomplish my oil change in less than 12 min ...

Patrick's team did a great job as always.Jordan, Tori, Sarah, and Mike were able to accomplish my oil change in less than 12 minutes with no check missed.Will continue to use this particular location for my frequent visits as a result of a 4000 mile monthly mileage.

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Because I had a lady advisor who explained what was going on during my oil change and she explained the recommendations as oppos ...

Because I had a lady advisor who explained what was going on during my oil change and she explained the recommendations as opposed to telling me that I need them. She also explained an issue that was not oil change related.

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Fast service and friendly

Fast service and friendly

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Customer Service Is Always great every visit. I don’t go anywhere else to get my oil change not even the dealership where I boug ...

Customer Service Is Always great every visit. I don’t go anywhere else to get my oil change not even the dealership where I bought my car from! I’m loyal to To you guys and it will forever stay that way!!! Thank You guys so much for Being #1

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I’ve never had issues with the Glen Carbon valvoline. They have always been friendly and professional and I’ve been coming here ...

I’ve never had issues with the Glen Carbon valvoline. They have always been friendly and professional and I’ve been coming here for years and I always make sure I’m up to date on my car and they have always made it easy to do so.

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Workers were knowledgeable and friendly. I was in a hurry and they were very quick and efficient.

Workers were knowledgeable and friendly. I was in a hurry and they were very quick and efficient.

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They were quick and explained options available to me

They were quick and explained options available to me

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I feel comfortable at this location. The people are nice and fast and I never have any trouble.

I feel comfortable at this location. The people are nice and fast and I never have any trouble.

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I was satisfied and I go there all of the time with 3 vehicles....

I was satisfied and I go there all of the time with 3 vehicles....

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The workers were very professional and so friendly! The wait was super short and they were very efficient about getting me out q ...

The workers were very professional and so friendly! The wait was super short and they were very efficient about getting me out quickly.

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Friendly staff, great and quick service

Friendly staff, great and quick service

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Everyone working was very friendly. They all acted like they really enjoyed the jobs they were doing. Although it is a dirty j ...

Everyone working was very friendly. They all acted like they really enjoyed the jobs they were doing. Although it is a dirty job, they all looked neat and not very dirty. Quick in, oil change & quick out and it was later in the afternoon!Keep up the good work!

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The staff is ALWAYS excellent, professional and very easy to work with. I truly enjoy going to get my car serviced!

The staff is ALWAYS excellent, professional and very easy to work with. I truly enjoy going to get my car serviced!

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fast and courteous staff

fast and courteous staff

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Holy cow! These guys (and gal) were great! Drove right in, they took care of me and they all had great attitudes, was actually a ...

Holy cow! These guys (and gal) were great! Drove right in, they took care of me and they all had great attitudes, was actually a fun visit. Will be back with all my other vehicles.

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Just not a fan of having others work on my car but for medical reasons I have to.

Just not a fan of having others work on my car but for medical reasons I have to.

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Great service

Great service

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I can’t believe how ridiculously expensive your prices are for synthetic. I tried to change from my previous place, big mistake. ...

I can’t believe how ridiculously expensive your prices are for synthetic. I tried to change from my previous place, big mistake. $99 for an oil change from $50!

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I had a tail light out and was asked if I wanted it replaced. I said yes, end of conversation. When I got the bill I was charged ...

I had a tail light out and was asked if I wanted it replaced. I said yes, end of conversation. When I got the bill I was charged $1 for the bulb and $10.99 to put it in??? It took probably 5 minuets, 10 at the very most. So I paid between $66 and $132 an hour to change a bulb. Kind of steep for not much work.

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The service agent explained to me there was little oil on the dipstick and little came out when drained. She proceeded to tell ...

The service agent explained to me there was little oil on the dipstick and little came out when drained. She proceeded to tell me I needed to be using synthetic oil vs the standard valvine oil and that you can drive further on synthetic oil. I didn’t push the issue, but clearly if there is lack of oil it wouldn’t matter if it was standard or synthetic. She didn’t seem to know any more then trying to push the upgraded synthetic oil on me. I have checked my oil several times since visiting valvoline and Have not had noticed a drop in oil. I am questioning the validity of whether there was a lack of oil to begin with. Will try valvoline again but if this continues to be a problem I will not be back.

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They were quick. It was less than 15 minutes of being the garage and they got us out

They were quick. It was less than 15 minutes of being the garage and they got us out

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I am satisfied, just not exactly highly satisfied. I had nearly an hour wait time, which I know is not the fault of a two-bay Va ...

I am satisfied, just not exactly highly satisfied. I had nearly an hour wait time, which I know is not the fault of a two-bay Valvoline but rather due to the fact that it was 5:30-6:30 pm and lots of people come after work like myself. I might have been highly satisfied had I come at a time that wasn't so busy, but again, it's not necessarily the fault of Valvoline.

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The time before I had plash guard down on the drivers side and the Tech put in a clip to secure it to the frame. This time the ...

The time before I had plash guard down on the drivers side and the Tech put in a clip to secure it to the frame. This time the tech noticed it we down again and said he would see if he had the clip but could not find one so he used a zip tie and said it was OK now and would make sure he had some clips for the next time and would replace I thought was over and above. but I bring 3 cars in and they know me.

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the guys and gals are always professional fast and friendly and personable

the guys and gals are always professional fast and friendly and personable

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Great staff. Appreciate the smooth visit.

Great staff. Appreciate the smooth visit.

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Well, I attempted to get my oil changed on Friday, July 6th, at about 6:45 pm. There were only two people working in the garage ...

Well, I attempted to get my oil changed on Friday, July 6th, at about 6:45 pm. There were only two people working in the garage (don't know about below the area) and one of the guys told me to get in line for the right-side garage. I ended up waiting almost 35 minutes and I finally gave up and pulled away. During this time, 3 cars were getting worked on and they all got there after me! To be fair though, I'm sure they had minor services done on their vehicle. I just wanted an oil change. I was very disappointed that night. Saturday's visit was okay. The lady talked too fast; I even called her out on it. She apologized. Also, the battery charger wasn't working that day. Be sure to charge your machines frequently...so I won't have to come back so soon!

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Very good service and completed the job in a timely manner.

Very good service and completed the job in a timely manner.

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The employees at the location I went to in glen-ed are always so friendly !

The employees at the location I went to in glen-ed are always so friendly !

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The service attendants were polite, clear to understand, concise and quick service, even in the extreme heat. It was a plus to ...

The service attendants were polite, clear to understand, concise and quick service, even in the extreme heat. It was a plus to see women attendants with knowledge being utilized.

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Staff was knowledgeable and forthcoming when discussing my car’s service needs

Staff was knowledgeable and forthcoming when discussing my car’s service needs

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I’ve been to this particular facility many times and the staff are always professional and courteous.

I’ve been to this particular facility many times and the staff are always professional and courteous.

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Very professional and courteous,also very little waiting,very good service,like ed the keys in the box,no customer accidents.kee ...

Very professional and courteous,also very little waiting,very good service,like ed the keys in the box,no customer accidents.keep up the good work. Arthurritz@gmail.com

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SEEMED VERY EFFICIENT AND DID EVERYTHING IN FRONT OF ME...SO I KNEW WHAT THEY WERE DOING...I LIKED THAT

SEEMED VERY EFFICIENT AND DID EVERYTHING IN FRONT OF ME...SO I KNEW WHAT THEY WERE DOING...I LIKED THAT

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Other places want to sell you an air filter, no matter how clean it is. My rep here said that I did not need an air filter as it ...

Other places want to sell you an air filter, no matter how clean it is. My rep here said that I did not need an air filter as it was just replaced by them 2 visits ago. I said that I needed wiper blades and he offered me two kinds, not just the most expensive ones.

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Very efficient and great customer service

Very efficient and great customer service

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quality that is fast and efficient

quality that is fast and efficient

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The gentleman was VERY polite, courteous, and friendly. This was my first time trying Valvoline, but i will only go to this loca ...

The gentleman was VERY polite, courteous, and friendly. This was my first time trying Valvoline, but i will only go to this location from now on. Service was quick, only short wait, did not have to get out of my vehicle. It was close to 100 degresees that day, but everyone on of the employees there, even though they looked hot, their uniforms were nicely tucked, etc. they also checked other things on my car. i will be recommending this location to everyone at work (this location was by my work) and anyone else who needs their service.

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too expensive though

too expensive though

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Patrick and his team always take very good care of me.

Patrick and his team always take very good care of me.

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The young lady outside advised me that my left turn signal bulb was not blinking. So glad to learn this, so I could replace the ...

The young lady outside advised me that my left turn signal bulb was not blinking. So glad to learn this, so I could replace the bulb. The Team Members that I encountered, were very courteous and knowledgeable. I felt that I was their top priority.

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Prices are just high

Prices are just high

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I had a discount on the oil change which was great and the service was fast and efficient.

I had a discount on the oil change which was great and the service was fast and efficient.

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Because I like the work they do and they are exceptionally nice!

Because I like the work they do and they are exceptionally nice!

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I will not give that out for jest good service.

I will not give that out for jest good service.

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Because the service was awesome.

Because the service was awesome.

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Service was quick and courteous with no pressure to buy additional services. list of available services with prices were reviewe ...

Service was quick and courteous with no pressure to buy additional services. list of available services with prices were reviewed but not pushed.

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Quick, friendly.

Quick, friendly.

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Fast service. No nonsense information on the state of my vehicle. Trust their capabilities and knowledge

Fast service. No nonsense information on the state of my vehicle. Trust their capabilities and knowledge

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Jordan and the young lady that waited on me were OUTSTANDING!!!

Jordan and the young lady that waited on me were OUTSTANDING!!!

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Very nice

Very nice

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The service times have been getting longer and longer every time I visit. I take all my family's vehicles there but now I'm spen ...

The service times have been getting longer and longer every time I visit. I take all my family's vehicles there but now I'm spending over an hour to get an oil change. The last time it was close to two hours. Perhaps a clock to track in and out times to speed up the process. People were standing around too much while there were many cars in line. I don't say run or work unsafely or take shortcuts in service but a greater sense of urgency would be warranted.

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Quick, friendly, I'm a repeat customer.

Quick, friendly, I'm a repeat customer.

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Nice guys, know their business, very professional

Nice guys, know their business, very professional

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Very professional and courteous staff

Very professional and courteous staff

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Quick. Friendly

Quick. Friendly

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I was sent in immediately, service was quick, staff friendly.

I was sent in immediately, service was quick, staff friendly.

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Staff was friendly and appeared competent.

Staff was friendly and appeared competent.

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Friendly fast and competent

Friendly fast and competent

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CSR was female and very professional I had not seen her in the past.

CSR was female and very professional I had not seen her in the past.

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I felt like the oil change was very quick, which is what I was needing as I was on a tight schedule.

I felt like the oil change was very quick, which is what I was needing as I was on a tight schedule.

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fast friendly and quick service. what more could you want.

fast friendly and quick service. what more could you want.

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I never put highly satisfied until a week has transpired to see if any problems arise.

I never put highly satisfied until a week has transpired to see if any problems arise.

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Staff checked out everything they were supposed to in a timely fashion.

Staff checked out everything they were supposed to in a timely fashion.

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I was told ALL the fluids were checked and topped off. The windshield fluid was empty when I left.

I was told ALL the fluids were checked and topped off. The windshield fluid was empty when I left.

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Staff is very friendly and knowledgeable

Staff is very friendly and knowledgeable

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fast and friendly service and able to use a coupon

fast and friendly service and able to use a coupon

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i was satisfied

i was satisfied

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Professional & courteous staff.

Professional & courteous staff.

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Efficient, courteous staff, fast service

Efficient, courteous staff, fast service

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Prompt and professional service, courteous employees.

Prompt and professional service, courteous employees.

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Technician was very knowledgeable

Technician was very knowledgeable

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I was greeted promptly and the service was great, as usual!

I was greeted promptly and the service was great, as usual!

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The oil change took longer than expected, which could be attributed to the design of the Volkswagen undercarriage. I am not dis ...

The oil change took longer than expected, which could be attributed to the design of the Volkswagen undercarriage. I am not dissatisfied, but not highly satisfied.

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The female greeter was very friendly and knowledgable

The female greeter was very friendly and knowledgable

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Customer's car would not start and someone with a pickup blocked both lanes to try and jump start the car. Bottom line the emp ...

Customer's car would not start and someone with a pickup blocked both lanes to try and jump start the car. Bottom line the employees ended up pushing the car into the bay and I think the customer bought a new battery. I would have thought they would push he car into the bay, to start with.

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Knowledgeable employees. Polite

Knowledgeable employees. Polite

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I received outstanding, prompt, professional service during my visit. I use VIOC on a regular basis and am always impressed with ...

I received outstanding, prompt, professional service during my visit. I use VIOC on a regular basis and am always impressed with the courteous professional demeanor of the entire staff at the Glen Carbon location. During my last visit, my primary tech was Justin; he was assisted by Kash. During my visit we discussed headlamps and a problem I was having with the frosting of the headlamp enclosures. Without asking, they proceeded to apply a buffing technique that improved the problem. They also explained a method that I could employee to improve the problem further. As a result, I was able to save 300.00 - 400.00 (estimated cost of replacement). These young men (including Jake, who also advised) are the kind of outstanding staff any employer would value. VIOC - Glen Carbon is fortunate to have them on staff; their professionalism reflects excellent training by their on-site management. I will continue to be a loyal customer; thanks to these young men for a job well done!

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the technician explained about the serpentine belt was cracked

the technician explained about the serpentine belt was cracked

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They answered all of my questions respectfully and treated me like I was driving a Rolls Royce instead of a 1997 Ford Mercury Gl ...

They answered all of my questions respectfully and treated me like I was driving a Rolls Royce instead of a 1997 Ford Mercury Glen Carbon Illinois

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Great people; great service. I'm a customer for the long-term.

Great people; great service. I'm a customer for the long-term.

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The respect the customer was given and the professionalism of the workers.

The respect the customer was given and the professionalism of the workers.

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The main tech was polite, empathetic and knowledgeable. Wish I remembered his name!

The main tech was polite, empathetic and knowledgeable. Wish I remembered his name!

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I HAD TO WAIT A LOT LONGER THAN I USUALLY DID AT OTHER LOCATIONS . I SAID 5-15 MINS; BUT I THINK IT WAS LONGER. THERE WERE 3- ...

I HAD TO WAIT A LOT LONGER THAN I USUALLY DID AT OTHER LOCATIONS . I SAID 5-15 MINS; BUT I THINK IT WAS LONGER. THERE WERE 3-4 CARS IN MY LINE PRIOR TO GETTING TO MY CAR. I WAS SUPRISED AT ALL THE ITEMS THEY BROUGHT TO MY ATTENTION. I HAD NEVER HAD THOSE ITEMS CLEANED OR CHANGED OUT PRIOR, BUT I WAS MORE OR LESS SHOCKED AT THE FINAL COST, EVEN THOUGH I SAW THAT THAT THEY NEEDED CHANGED OUT, AND THEY WERE ON SALE. I BELIEVE YOU NEED A LARGER FACILITY WITH MORE BAYS. BEFORE I LEFT, THERE HAD TO BE A BACK-UP OF 3-4 CARS IN EACH LINE

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Excellent service.

Excellent service.

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Very nice and fast to chance my oil

Very nice and fast to chance my oil

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The crew was extremely quick at getting me in and out. They were friendly and joked with me. Great group of people there

The crew was extremely quick at getting me in and out. They were friendly and joked with me. Great group of people there

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The line outside was ridiculous and then there are two lines and the other one moved faster so lol that got there after me were ...

The line outside was ridiculous and then there are two lines and the other one moved faster so lol that got there after me were done before mine was started.

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While waiting to pull into the center, there were a couple cars ahead. I appreciated the way they came to the car to fill the fl ...

While waiting to pull into the center, there were a couple cars ahead. I appreciated the way they came to the car to fill the fluids, check lights and tires while there to help shorten the time waiting inside. The young lady and all the service tech were very friendly.

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Well, I didn’t have to wait like I normally do. They were pretty nice and gave me a lot of good info about my car. They’ve never ...

Well, I didn’t have to wait like I normally do. They were pretty nice and gave me a lot of good info about my car. They’ve never given me a reason to be displeased

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I always receive good and friendly service

I always receive good and friendly service

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Great and prompt service

Great and prompt service

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I don't like feeling pressured to get extra services with valvoline bc I can get it cheaper

I don't like feeling pressured to get extra services with valvoline bc I can get it cheaper

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I think the pricing is much too high. I can get the same service for $30.00 less at a competitor.

I think the pricing is much too high. I can get the same service for $30.00 less at a competitor.

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the staff was just so kind and explained everything very well. I appreciate their great service and friendly attitudes.

the staff was just so kind and explained everything very well. I appreciate their great service and friendly attitudes.

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Very responsive and professional

Very responsive and professional

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smart staff...listened to what I wanted on my visit

smart staff...listened to what I wanted on my visit

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The wait outside was only about 5 - 10 minutes, and once I was inside, the oil change went very quickly. I really like how they ...

The wait outside was only about 5 - 10 minutes, and once I was inside, the oil change went very quickly. I really like how they check your lights, which is something I never do on my own.

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Very fast service, was greeted promptly on arrival, pricing was very straight forward and coupons accepted without a sales pitch ...

Very fast service, was greeted promptly on arrival, pricing was very straight forward and coupons accepted without a sales pitch. I would highly recommend this location and valvoline anytime or any day.

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Friendly staff. Hardworkers

Friendly staff. Hardworkers

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It’s was quick and easy and the staff was very nice

It’s was quick and easy and the staff was very nice

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two lines to wait the other line moved faster. I think there should be one line in order arrived with the next in line pulling ...

two lines to wait the other line moved faster. I think there should be one line in order arrived with the next in line pulling into the next available service bay

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We had to wait in line for over an hour before being serviced. We were not greeted. The opposite service team was much quicker t ...

We had to wait in line for over an hour before being serviced. We were not greeted. The opposite service team was much quicker than that of ours. Cars arriving 30 minutes after us were in and out on the other side before we even pulled in to be serviced, so that was frustrating. It seemed as though every person on the team we had was new possibly? The service team never acknowledged the wait or provided an explanation.

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Very quick and effective

Very quick and effective

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Overall good service. No complaints.

Overall good service. No complaints.

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they were just doing a job,

they were just doing a job,

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Convenient, quality and trusted work.

Convenient, quality and trusted work.

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They were quick, kind and friendly!

They were quick, kind and friendly!

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Patrick and his team never let me down.

Patrick and his team never let me down.

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Because I’m never highly satisfied with anything in life.

Because I’m never highly satisfied with anything in life.

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I was treated very courteous,nice conversation while waiting,they explained every task to me!

I was treated very courteous,nice conversation while waiting,they explained every task to me!

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I have being coming here for a long time as you can track it on your computer through all the cars Valvoline has being my choice ...

I have being coming here for a long time as you can track it on your computer through all the cars Valvoline has being my choice of oil. Thank YouDon Cook

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The mechanics are very friendly and the service is always quick and done well.

The mechanics are very friendly and the service is always quick and done well.

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Workers were knowledgable and friendly. Did not have to wait long. No pressure to buy anything extra.

Workers were knowledgable and friendly. Did not have to wait long. No pressure to buy anything extra.

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I have always had a great experience. The techs are very friendly. They are very polite and respectful.

I have always had a great experience. The techs are very friendly. They are very polite and respectful.

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Great service

Great service

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Very satisfied

Very satisfied

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Great service

Great service

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I just feel like the price is too high. 100$, with out a coupon, is absurd for an oil change.

I just feel like the price is too high. 100$, with out a coupon, is absurd for an oil change.

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Your staff members were friendly and very quick. I was able to get on my way in no time.

Your staff members were friendly and very quick. I was able to get on my way in no time.

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Very professional, great customer service, and very knowledgeable about what they do

Very professional, great customer service, and very knowledgeable about what they do

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I dislike how long I have to wait all the time.

I dislike how long I have to wait all the time.

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The team were all very friendly and service was done quickly.

The team were all very friendly and service was done quickly.

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Service Man who spoke with me was very accommadating.

Service Man who spoke with me was very accommadating.

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I am not sure they put all the oil I was charged for in my vehicle when you pay two hundred dollars you don't want to be over ch ...

I am not sure they put all the oil I was charged for in my vehicle when you pay two hundred dollars you don't want to be over charged

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I received concise information on the service to my vehicle. I feel the attendants were respectful of my time and concerns.

I received concise information on the service to my vehicle. I feel the attendants were respectful of my time and concerns.

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I felt the staff was competent and friendly.

I felt the staff was competent and friendly.

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They are always quick and efficient.

They are always quick and efficient.

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It started with the young women greeting each car as they lined up, with a big smile and quick constant motion she added fluids ...

It started with the young women greeting each car as they lined up, with a big smile and quick constant motion she added fluids and checked lights etc. to help make the time in the bay shorter. This young lady set the tone for all the associates I encountered once I got into the bay, her smile and hard work made a difference.

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The tech was fast and efficient

The tech was fast and efficient

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Price too highWait too long

Price too highWait too long

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Person was friendly, seemed to know what he was talking about and did not waste timw

Person was friendly, seemed to know what he was talking about and did not waste timw

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It saved me a lot of time.

It saved me a lot of time.

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Great Service and Highly Knowledge Staff :-)

Great Service and Highly Knowledge Staff :-)

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As a former manger at vioc , my experience was above and beyond it is hard to trust anyone else to even touch my car but Patrick ...

As a former manger at vioc , my experience was above and beyond it is hard to trust anyone else to even touch my car but Patrick is an awesome guy that took care of mee like I was still part of the valvoline family. I would feel good about sending anyone there to see Patrick and his crew and no that the recommendation would not come back to bite me with them having a bad experience. I will be back to the glen carbon location in the future. Thanks for the great service!!!!

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Very professional. The price for the oil change and transmission service was lower than the dealership. Plus I was only there fo ...

Very professional. The price for the oil change and transmission service was lower than the dealership. Plus I was only there for 30 minutes which included the oil change and transmission service. Manager and worker were very professional and confident. Valvoline is the best oil and I got the full synthetic for 52.99 with coupon and transmission service with same coupn for 139. Both services 10 off each with same coupon. Outstanding

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Both service men were polite and clear when discussing what work they were doing and what was completed. As a woman, it is alway ...

Both service men were polite and clear when discussing what work they were doing and what was completed. As a woman, it is always a relief to be treated with respect and feel confident in the services performed.

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Guy was nice, and the service was quick.

Guy was nice, and the service was quick.

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Great job. Did some extras not requested

Great job. Did some extras not requested

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Extremely overpriced

Extremely overpriced

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Because the professionalism was Great.

Because the professionalism was Great.

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I had to wait 45 minutes before I was in the station; however, it was just due to the amount of cars. The employees were not sla ...

I had to wait 45 minutes before I was in the station; however, it was just due to the amount of cars. The employees were not slacking and they were moving very fast! I love this location. Always friendly and prompt!

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Explained the need for a new air fiLter.

Explained the need for a new air fiLter.

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The wait and prices are high unless you have a coupon.

The wait and prices are high unless you have a coupon.

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Quick, efficient, convenient

Quick, efficient, convenient

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