RECENT REVIEWS
Grace W.
12/12/2025
2.0 out of 5.0
Have been to this Valvoline twice. The first time was great - minimal wait time and quick service. Today's visit was more frustrating. There were several cars in line when I arrived, and several more pulled up as I was waiting. I was told there would be a 35 min wait time (which is fine, thankfully my lunch is an hour!). I was asked to switch spots with another car for faster service, since I had pulled up about 15 min earlier. .... Yet the other car was seen ~10 min before me, and finished up before I had even popped my hood. Super frustrating, since I was on a bit of a time crunch and was specifically asked to switch bays to be seen sooner. I think maybe they confused our cars?
Other observations ... I watched one of the techs accidentally drop something into the lower level and shout "did I hit you???" And as another car pulled in, one of the techs audibly yelled "What is wrong with him?" because the driver wasn't pulling forward quickly enough. It was an old man behind the wheel. Yikes!
Ultimately my oil was changed, but not a great experience! Took about 45-50 minutes from pulling up (12:35) to rolling out (1:20-1:25), and I had to ask them not to check my filters or tires due to time.
Marc
12/11/2025
5.0 out of 5.0
I only come here for my oil changes. Even from the city I drive out to
Lisle just to have it done here. Keep up the great work! Speedy service and the communication is incomparable. 🙌🏼💪🏼
Kimberly K.
12/10/2025
5.0 out of 5.0
Came in on my lunch break to do an oil change. Marinel was thorough in providing all the necessary info to make sure my car runs well. The crew was quick and working hard to make sure I was taken care of.
Totally recommend and will be back.
Valvoline Instant Oil Change
Thank you for taking the time to recognize Marinel! We appreciate our dedicated and hardworking team members and your appreciation for them as well! We will share your feedback with our management team to recognize them as well! See you next time!
