RECENT REVIEWS
Doug M.
12/24/2025
1.0 out of 5.0
Technician didn’t think they had oil for my wife’s 2024 palisade. He took 20 minutes calling his manager. Turns out they had the correct oil. Not worth 125.00 sloppy presentation. Total disappointment
Scott R.
12/18/2025
1.0 out of 5.0
Received coupons for this store and was due to have truck serviced. would rate this store less than one star if I could. The positive about this store was the long technician. He was very positive, polite and efficient. If I still had a business I would hire him away. The negative was the store manager. He had me move the truck up and back several times to suit himself. Any communication he offered was always barked in the manner of a drill sergeant. Demanded I leave vehicle while being serviced. barked about where I put my feet when leaving the area when there was not much room between the machinery and the yellow caution lines.
I ran a service business for close to forty years and would never treat anybody much less a customer so forcibly rude. Even with a discount coupon the cost was north 0f $80.00 for an oil change.
I will not go back or can I recommend the Mattoon Valvoline store to anyone.
Debra R.
12/17/2025
5.0 out of 5.0
Thomas and Gavin did a great job!
Valvoline Instant Oil Change
Hi Debra! Great customer service is just as important to us as the quality of our oil changes! We are thrilled to hear Thomas and Gavin made your experience a great one! We will pass your compliments along to management! Thanks for sharing!
