Woodriver

Very courteous and friendly and explained things clearly and in depth

Very courteous and friendly and explained things clearly and in depth

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Very friendly. Was not pressured. Will make this my place to have oil changes.

Very friendly. Was not pressured. Will make this my place to have oil changes.

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My store location maintains BOTH of our vehicles and has for the past ten years. They track services due and email me reminders. ...

My store location maintains BOTH of our vehicles and has for the past ten years. They track services due and email me reminders. While they service the vehicle I just brought in, I go out on their lot and pick up trash to show my appreciation for their kindness and diligence in their job. A great experience every time! Can I get servicing done cheaper elsewhere? Sure, but one gets what they pay for. These crew members provide EVERYTHING my cars need.

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Very pleasant experience very friendly

Very pleasant experience very friendly

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Fast friendly service.

Fast friendly service.

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They accidentally put the wrong oil in my truck but he caught it before it went any further in the service. That to me made the ...

They accidentally put the wrong oil in my truck but he caught it before it went any further in the service. That to me made the difference compared to someone who would have had no clue somewhere else. I'm so glad they go through excellent training.

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Service was good also I got in anc got out and made sure everything was okay before leaving

Service was good also I got in anc got out and made sure everything was okay before leaving

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The workers were very nice and fast friendly service

The workers were very nice and fast friendly service

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I believe there's always room for improvement

I believe there's always room for improvement

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The friendliness of the attendant was great. She was helpful in answering my questions.

The friendliness of the attendant was great. She was helpful in answering my questions.

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I only use Rain-X Wiper fluid and that was not offered to me.

I only use Rain-X Wiper fluid and that was not offered to me.

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Everyone is always so nice. They explain everything they are going to do.

Everyone is always so nice. They explain everything they are going to do.

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It's quite expensive.

It's quite expensive.

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Excellent service and very courteous staff

Excellent service and very courteous staff

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I usually pay about $55-60 for an oil change there. I switched to the higher mileage oil and the girl told me it would only be $ ...

I usually pay about $55-60 for an oil change there. I switched to the higher mileage oil and the girl told me it would only be $10 more with my coupon. It was $80. That’s a lot more than $10 more. I sat there for 10 minutes and was charged $80 for oil and a filter. Kind of crazy to me.

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Fast and courteous

Fast and courteous

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Employees are always nice

Employees are always nice

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I was satisfied, but I was asked if someone else did my undercarriage maintenance. I said yes, thinking they meant wheel alignme ...

I was satisfied, but I was asked if someone else did my undercarriage maintenance. I said yes, thinking they meant wheel alignment, shocks, struts, etc... But after I left I wondered if they meant greasing the suspension components. So now I wonder - does greasing the suspension come with an oil change? And if so, did they skip it based on my answer? So based on the possibility that I might have missed out on service that came with the oil change, I’m not “highly” satisfied. Also, I asked for the cost of a transmission fluid flush. He said 150, and that seems high. Makes me wonder if Valvoline is pricing themselves out of that work on purpose.

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Very polite and done in no time. Thank you

Very polite and done in no time. Thank you

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i do not like when you are told that you should have this done or that. i know what my manual says the recommended service are.

i do not like when you are told that you should have this done or that. i know what my manual says the recommended service are.

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Always great service and personable people.

Always great service and personable people.

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I was in and out very quickly

I was in and out very quickly

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The only reason I had to wait was, I arrived before the store opened at 8am. Staff were great opened right on time. Needed tra ...

The only reason I had to wait was, I arrived before the store opened at 8am. Staff were great opened right on time. Needed transmission flushed and radiator flush. Both performed while engine oil was being changed. Great job.

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The staff was very personable, clean, neat and professional. I did not have to wait and my service was done quickly and efficie ...

The staff was very personable, clean, neat and professional. I did not have to wait and my service was done quickly and efficiently.

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Quick friendly service. They were even friendly to my son. Made the experience enjoyable! Answered all my questions!

Quick friendly service. They were even friendly to my son. Made the experience enjoyable! Answered all my questions!

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Fast service got the job done and I left quickly.

Fast service got the job done and I left quickly.

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Everyone very was very nice and thorough. They greeted me with a warm welcome. They made sure I was satisfied and all my Questio ...

Everyone very was very nice and thorough. They greeted me with a warm welcome. They made sure I was satisfied and all my Questions were answered. I always have a pleasant experience when I’m there

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they did what they suppost to do

they did what they suppost to do

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I could drive drove to Alton NTB. And recieved oil change and tire rotation for. 19.99. I might have to try them out because the ...

I could drive drove to Alton NTB. And recieved oil change and tire rotation for. 19.99. I might have to try them out because the price. One income family ThanksDawn Bell

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Professional friendly & fast

Professional friendly & fast

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Got right in fast and courteous and discount for union personal

Got right in fast and courteous and discount for union personal

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The employees are very friendly. They got right to the service when I pulled in and kept me updated on everything. Great team an ...

The employees are very friendly. They got right to the service when I pulled in and kept me updated on everything. Great team and great service. I will be back again.

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The people were quick n friendly got to use my coupon . Even tho the computers were down I was still in and out in no time and f ...

The people were quick n friendly got to use my coupon . Even tho the computers were down I was still in and out in no time and felt like they did everything like normal

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Nice people. Quick excellent work.

Nice people. Quick excellent work.

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Great service. Friendly guys

Great service. Friendly guys

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Great service friendly staff

Great service friendly staff

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Extremely polite, very efficient and everything done perfectly. Facility very clean and all staff very professional and coordin ...

Extremely polite, very efficient and everything done perfectly. Facility very clean and all staff very professional and coordinated. Answered all questions in a manner easily understood and precise.

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They honored a competitors coupon, and the woman that helped us was very friendly and knowledgeable. I have been taking my cars ...

They honored a competitors coupon, and the woman that helped us was very friendly and knowledgeable. I have been taking my cars to this facility since it was built, and will continue to do so.

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Aaron, your manager at the woodriver location is the BEST representative for Valvoline's services. I'd would repeat this comment ...

Aaron, your manager at the woodriver location is the BEST representative for Valvoline's services. I'd would repeat this comment to anyone who might be needing their vehicle serviced. Thank you.

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Always knowledgable, friendly and courteous staff at this location.

Always knowledgable, friendly and courteous staff at this location.

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Very courtesies staff, no pressure for sales, honesty about filters

Very courtesies staff, no pressure for sales, honesty about filters

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Other services were offered but I didn't feel pressured to purchase additional services.

Other services were offered but I didn't feel pressured to purchase additional services.

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Felt like the rep was honest

Felt like the rep was honest

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Service was great

Service was great

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Russ was very informative;but dont feel i needed a synthetic oil like he suggested. Otherwise everything went well

Russ was very informative;but dont feel i needed a synthetic oil like he suggested. Otherwise everything went well

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The process was very quick and not much waiting was done, I pulled into the bay and the next thing I knew I was leaving.

The process was very quick and not much waiting was done, I pulled into the bay and the next thing I knew I was leaving.

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The service people were informative and friendly. They even helped give me directions to an eating establishment, because I was ...

The service people were informative and friendly. They even helped give me directions to an eating establishment, because I was not familiar with the area.

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Always great, friendly service!

Always great, friendly service!

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Bought a cabin filter and air filter. Both were twice the cost from any auto parts store. I understand making a profit. I don’t ...

Bought a cabin filter and air filter. Both were twice the cost from any auto parts store. I understand making a profit. I don’t understand coming to your shop and getting ripped off.

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I wish I would have grabbed her name. The tech working on my Prius on I believe 8/7/2018 was the BEST employee I have ever exper ...

I wish I would have grabbed her name. The tech working on my Prius on I believe 8/7/2018 was the BEST employee I have ever experience at ANY shop (Valvoline or anywhere else for that matter). I suggest you give this girl a raise and a higher position. Driving a Prius I typically run into a lot of issues with people not understanding the vehicle. The girl I dealt with was so knowledgeable about the car. I honestly want to call ahead each and every time to request that she works on my car. I can not stress enough how ABSOLUTELY AMAZING and COMPETENT this gal was. Please please recognize her for doing such a tremendous job.

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Other than servicing by the dealership, I had no knowledge about servicing of this vehicle prior to my 1st visit to this store w ...

Other than servicing by the dealership, I had no knowledge about servicing of this vehicle prior to my 1st visit to this store with a vehicle other than my own '98 Camaro, which I trust to this store for my own vehicle servicing. Ask several questions about my wifes' truck and got specific answers for all. Now, this store will be caring for both our vehicles from now on!

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Great friendly service as usual. I have been a long time regular customer for atleast the last 20 years.

Great friendly service as usual. I have been a long time regular customer for atleast the last 20 years.

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Fast, good value

Fast, good value

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I thought they were very courteous and didn’t have a very long wait time I was very pleased with my service

I thought they were very courteous and didn’t have a very long wait time I was very pleased with my service

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Guys had no clue how to answer any questions I had and kept trying to get me to buy stuff I clearly told them I did not want to ...

Guys had no clue how to answer any questions I had and kept trying to get me to buy stuff I clearly told them I did not want to do that day.

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Good service. Supervisor and employees are very friendly and professional

Good service. Supervisor and employees are very friendly and professional

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Very nice people did not half to wait long at all

Very nice people did not half to wait long at all

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The staff are friendly and knowledgeable. I asked for information about the A/C service for another vehicle I own. I conveyed ...

The staff are friendly and knowledgeable. I asked for information about the A/C service for another vehicle I own. I conveyed my specific problem and he was honest in that your service likely won't fix it, but I could try it, and no charge if it didn't work. I appreciated his honesty.

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The Service was great. They got me in & out really fast. Staff was very knowledgeable

The Service was great. They got me in & out really fast. Staff was very knowledgeable

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Customer service is always quite exceptional, every time.

Customer service is always quite exceptional, every time.

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Everyone was very nice. They are very professional

Everyone was very nice. They are very professional

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Everyone has always been very courteous and knowledgeable about what they are doing. They always ask instead of assuming I want ...

Everyone has always been very courteous and knowledgeable about what they are doing. They always ask instead of assuming I want something done and explain what I need to have done and why. I like that.

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Had a small leak and told me. Promptly fixed.

Had a small leak and told me. Promptly fixed.

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no wait on a busy Friday staffwas professional, polite and informative

no wait on a busy Friday staffwas professional, polite and informative

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Never get all the oil off the skid plate and get drips all over garage. I tell them every time to really clean it off

Never get all the oil off the skid plate and get drips all over garage. I tell them every time to really clean it off

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Always knowledgeable and helpful. Not high pressure. Answered my questions about tires and whether or not I needed them.

Always knowledgeable and helpful. Not high pressure. Answered my questions about tires and whether or not I needed them.

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Wait outside was almost 30 minutes

Wait outside was almost 30 minutes

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I now have air conditioning..no more sweating...thanks to valvoline guys...

I now have air conditioning..no more sweating...thanks to valvoline guys...

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Your people talk with you and not at you. They are friendly and don't treat you as if you just got off the "potatoes wagon", (so ...

Your people talk with you and not at you. They are friendly and don't treat you as if you just got off the "potatoes wagon", (so-to-speak)!!!!!!

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It was quick and the staff was friendly and helpful. I did purchase wipers and an air filter and felt the prices were fair.

It was quick and the staff was friendly and helpful. I did purchase wipers and an air filter and felt the prices were fair.

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Employees were extremely nice and professional. VERY quick service

Employees were extremely nice and professional. VERY quick service

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They took out the air in my tires that I had just had the tire shop put in. So I had to go back to tire shop to get air put in

They took out the air in my tires that I had just had the tire shop put in. So I had to go back to tire shop to get air put in

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No issues. Straight forward and very quick as usual

No issues. Straight forward and very quick as usual

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Customer service

Customer service

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Aaron stout is a great csr and is very friendly. He switched my car from one name to another, promptly. Seth was a very through ...

Aaron stout is a great csr and is very friendly. He switched my car from one name to another, promptly. Seth was a very through top side tech. They all showed great team skills and Aaron stout showed great leadership skills. Best Valvoline I have ever been to. Great job everyone. BL

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I was giving information about oil that I didn't know about. The staff answered all my questions.

I was giving information about oil that I didn't know about. The staff answered all my questions.

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Quick service.Value price.Courteous and knowledgeable staff.Quality product.

Quick service.Value price.Courteous and knowledgeable staff.Quality product.

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Since I moved from KCMO I have used this location with my past car and my new car I will only use this location I will not go to ...

Since I moved from KCMO I have used this location with my past car and my new car I will only use this location I will not go to the dealer close to this location . You have the nicest young men that work there . This is truly the only place since I moved here which was worth the move.Thankufor the safe and enjoyable visit .

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I always feel somewhat pressured to upgrade oil, or replace different things which I might do except that the prices for these t ...

I always feel somewhat pressured to upgrade oil, or replace different things which I might do except that the prices for these things is usually a lot more than if I purchase it myself. I will say that the worker "Brad?"did show me my interior air filter that I didn't even know was there. It was filthy! but it was $40 to replace! I purchased this myself a few days later for $16.00. I appreciate that he informed about this, but the cost at $40.00 was just to high. I usually just want my oil changed.

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The guy who waited on me talked quickly, seemed rushed. I wanted to ask him questions about the vehicle (recently acquired) but ...

The guy who waited on me talked quickly, seemed rushed. I wanted to ask him questions about the vehicle (recently acquired) but had to wait until he was at the computer next to the vehicle. I finally got to ask him and he did answer but still seemed rushed. I understand why with the policy of getting customers in and out within or under 15 mins. but I feel that if the customer has additional questions about what's under the hood, while the guys are under it, they can take a little time with the customer. It's not a BIG deal but, not everyone is in a hurry to get back out on the road. Overall, the service was great - I really appreciate the thoroughness of the maintenance checks and the verbal recommendations of other services with the printout. Service was efficient and although a little high in price, I would return.

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Manager and staff exceeded my expectations

Manager and staff exceeded my expectations

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I just really enjoy the peeps at the wood river valvoline. They're always great!

I just really enjoy the peeps at the wood river valvoline. They're always great!

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Professional and courteous personnel and very good prices

Professional and courteous personnel and very good prices

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If I put highly then they would not continue to strive for execellance

If I put highly then they would not continue to strive for execellance

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Very satisfied.

Very satisfied.

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The guys there work really fast and it really only takes them 9 minutes. It's actually nice watching a team function as efficien ...

The guys there work really fast and it really only takes them 9 minutes. It's actually nice watching a team function as efficiently as these guys do.

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Bradley,James, and Branden did a fantastic job. This was my first visit and I'm not a "regular" kind of customer I'm from JD Byr ...

Bradley,James, and Branden did a fantastic job. This was my first visit and I'm not a "regular" kind of customer I'm from JD Byrider and they explained everything very well.

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They were courteous and I knew of the pricing up front including the air filter I purchased. However, I did leave with large oi ...

They were courteous and I knew of the pricing up front including the air filter I purchased. However, I did leave with large oil smears on both sides and the front of my Expedition of which I had to clean off when I got home.

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The employees were knowledgeable, pleasant and efficient

The employees were knowledgeable, pleasant and efficient

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I’ve never had a problem with any visits- they did a good job and it was very quick.

I’ve never had a problem with any visits- they did a good job and it was very quick.

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prompt and professional courteous and friendly

prompt and professional courteous and friendly

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Fast, nice customer service

Fast, nice customer service

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Staff is friendly and knowledgeable. Overall very impressed with my experience.

Staff is friendly and knowledgeable. Overall very impressed with my experience.

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Friendly and professional, only had to wait for them to get filter off, it was put on tight.

Friendly and professional, only had to wait for them to get filter off, it was put on tight.

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The staff was friendly and very efficient. There was not pressure or going back and forth about what I wanted down. This was a ...

The staff was friendly and very efficient. There was not pressure or going back and forth about what I wanted down. This was a very different experience from the last time I was there. I was very impressed with the crew that worked on the day I went this month. Great Job!!!

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Staff was very friendly--made me feel comfortable.

Staff was very friendly--made me feel comfortable.

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Everyone was very friendly, answered my questions and I was in and out quickly. The price with my coupon was excellent

Everyone was very friendly, answered my questions and I was in and out quickly. The price with my coupon was excellent

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It was a great experience. Friendly staff a

It was a great experience. Friendly staff a

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I love the fact how friendly, clean, fast and the knowledge they all had about the work.

I love the fact how friendly, clean, fast and the knowledge they all had about the work.

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The employees make the experience.. Always friendly, fast and knowledgeable.. Great group of guys working at the Wood River lo ...

The employees make the experience.. Always friendly, fast and knowledgeable.. Great group of guys working at the Wood River location..

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Great group of guys that worked fast to get me out of there. I trusted their judgement and they did not disappoint.

Great group of guys that worked fast to get me out of there. I trusted their judgement and they did not disappoint.

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Quick service

Quick service

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Very easy and fast

Very easy and fast

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It’s fast, convenient, and they do a good job. I could get an oil change cheaper at Walmart across the street, but the convenien ...

It’s fast, convenient, and they do a good job. I could get an oil change cheaper at Walmart across the street, but the convenience is worth it.

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It was a good experience

It was a good experience

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Great service and people.

Great service and people.

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I am 68. Anymore, anything I do takes me personally longer to process. The men who worked on my car were very kind and patient ...

I am 68. Anymore, anything I do takes me personally longer to process. The men who worked on my car were very kind and patient. They did not pressure me to buy product and I feel I got a great service.Thank you

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The Service was great. The wait wasn't bad. And Wood River IL has very courteous staff & knowledgeable. Good experience!

The Service was great. The wait wasn't bad. And Wood River IL has very courteous staff & knowledgeable. Good experience!

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In & out quickly plus always up to date manufacturers recommendations for my vehicle

In & out quickly plus always up to date manufacturers recommendations for my vehicle

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Like most visits to Valvoline, I felt informed about my car and knew when I left that it had received quality service.

Like most visits to Valvoline, I felt informed about my car and knew when I left that it had received quality service.

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The staff is always very friendly & there’s no pressure to get extra things done.

The staff is always very friendly & there’s no pressure to get extra things done.

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Have been a customer at this location for atleast the last 19 years and have always experienced the highest level of service.

Have been a customer at this location for atleast the last 19 years and have always experienced the highest level of service.

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Friendly prompt great service

Friendly prompt great service

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Of the cost of oil change.

Of the cost of oil change.

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Very professional and quick during my oil change made sure all my fluids were toped off and very upfront about things with my tr ...

Very professional and quick during my oil change made sure all my fluids were toped off and very upfront about things with my truck

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the great service and the great price

the great service and the great price

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Super nice workers, 15 mins, only paid $30,

Super nice workers, 15 mins, only paid $30,

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The crew was friendly and knowledgeable. They were efficient and made great use of their time. Overall, it was a great experienc ...

The crew was friendly and knowledgeable. They were efficient and made great use of their time. Overall, it was a great experience.

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i asked for the cross member to be wiped off so that oil wouldn't be dripping for a week and got home and had oil all over the g ...

i asked for the cross member to be wiped off so that oil wouldn't be dripping for a week and got home and had oil all over the garage and as a matter of fact still had oil dripping today

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The pricing was more than I had expected! Other than that it was fine.

The pricing was more than I had expected! Other than that it was fine.

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Everything was explained clearly, and it was prompt and very friendly service.

Everything was explained clearly, and it was prompt and very friendly service.

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I knewI had an issue under the hood but I didn’t know what it was .the guys informed me what it was and told me it was very impo ...

I knewI had an issue under the hood but I didn’t know what it was .the guys informed me what it was and told me it was very important enough that I should take it to an auto body shop in mediately or else the engine could die- Thankfully there skilled and understand what they’re doing enough to help me not prolong any issues with my car

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I think the price is high for a basic oil change

I think the price is high for a basic oil change

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It is very expensive and you can buy the products to change your oil yourself at a cheaper cost. Yes, it is helpful to have som ...

It is very expensive and you can buy the products to change your oil yourself at a cheaper cost. Yes, it is helpful to have someone else do it but cost wise it's not a good choice. I have also on other visits had to wait a while and that can throw off your whole schedule.

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Outside wait time

Outside wait time

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All employee's acted in a professional manner and seem to enjoy their job.

All employee's acted in a professional manner and seem to enjoy their job.

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the service , i like the service i get when i go to the valvaline place

the service , i like the service i get when i go to the valvaline place

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I was waited on by Clint. He was very helpful, knowledgeable & friendly. He is a great asset to your company.

I was waited on by Clint. He was very helpful, knowledgeable & friendly. He is a great asset to your company.

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Fast and professional

Fast and professional

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Friendly, quick service.

Friendly, quick service.

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The young man that waited on me was very nice and informative. Fast friendly service.

The young man that waited on me was very nice and informative. Fast friendly service.

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The Service manager was extremely helpful with my questions

The Service manager was extremely helpful with my questions

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got what i expected

got what i expected

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Friendly and knowledgeable staff

Friendly and knowledgeable staff

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They offered good service, answered all my concerns and questions. Also made me alert to things that need to be replaced soon, b ...

They offered good service, answered all my concerns and questions. Also made me alert to things that need to be replaced soon, but didn't make me feel like I absolutely had to get it that time, they just wanted me to be aware. With overall service of that quality, it's hard not to be satisfied. Just wish they'd do $20 Oil changes instead of $45 that's the only downside, they're quite a bit more expensive than others.

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The gentlemen working were very nice and helpful and answered several questions I had about my vehicle I've been a steady custom ...

The gentlemen working were very nice and helpful and answered several questions I had about my vehicle I've been a steady customer and will continue to recommend you to family and friends Thank you

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I went in with little experience with what I needed to do, but Clint was incredibly helpful and made the experience not only eas ...

I went in with little experience with what I needed to do, but Clint was incredibly helpful and made the experience not only easy but informative. Saving a lot of money thanks to a coupon I found online was pretty awesome too. I will definitely look to Valvoline the next time I go for an oil change.

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The guys working there was awesome.

The guys working there was awesome.

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The people are very accommodating and pleasant. They try to make sure you are not waiting too long and are very knowledgeable.

The people are very accommodating and pleasant. They try to make sure you are not waiting too long and are very knowledgeable.

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The team was very professional and incredibly willing to take my service to the next level. Emerald was great and very personabl ...

The team was very professional and incredibly willing to take my service to the next level. Emerald was great and very personable... You definitely have a great employee with her.

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the girl that was at that location before was great. with that being said it was not even close to my visits in the past

the girl that was at that location before was great. with that being said it was not even close to my visits in the past

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Expensive and kinda rude service

Expensive and kinda rude service

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convenience

convenience

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The employees know me by name. They are always very kind and answer all the questions that I have.

The employees know me by name. They are always very kind and answer all the questions that I have.

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Great customer service.

Great customer service.

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Highest price I have ever paid for a regular conventional oil change in my life!!

Highest price I have ever paid for a regular conventional oil change in my life!!

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I was not very comfortable that all of the staff was as knowledgeable of all of the services they were preforming. They had tri ...

I was not very comfortable that all of the staff was as knowledgeable of all of the services they were preforming. They had tried twice to check my battery before they gave up. I asked them to try again and it took two more tries before they got a test completed. There was, again, confusion as to where all of the lube points are.

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I had a great attendant named Emerald. She was very friendly and extremely informative.

I had a great attendant named Emerald. She was very friendly and extremely informative.

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they got me in a timely manner and got the oil change on really fast

they got me in a timely manner and got the oil change on really fast

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The pricing is a little inflated.

The pricing is a little inflated.

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Overall no issues and time spent was fairly short.

Overall no issues and time spent was fairly short.

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The guys were polite despite the pressure of a line of vehicles waiting to get in both bays. They were slammed that day! It wa ...

The guys were polite despite the pressure of a line of vehicles waiting to get in both bays. They were slammed that day! It was an excellent, no-nonsense experience.

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Prompt, courteous and professional. They informed me of service performed clearly with no pressure to upgrade.

Prompt, courteous and professional. They informed me of service performed clearly with no pressure to upgrade.

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fast service, nice guys

fast service, nice guys

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not pressured to buy any extras and was told what service my vehicle was needing and everyone was so friendly

not pressured to buy any extras and was told what service my vehicle was needing and everyone was so friendly

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Very nice and efficient took very good care of me

Very nice and efficient took very good care of me

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They didn't have a part and had to go to a parts store for the correct piece. Because I had to wait on this, I was given a di ...

They didn't have a part and had to go to a parts store for the correct piece. Because I had to wait on this, I was given a discount on my bill

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Quick, price is right. Took good care of my truck.

Quick, price is right. Took good care of my truck.

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Even though there was a wait the technicians working on the cars in front of me continued to do a complete service. After I got ...

Even though there was a wait the technicians working on the cars in front of me continued to do a complete service. After I got in the stall the technicians began working on the car behind me checking fluids and topping off to keep the wait time down as much as possible.

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They were prof and honest and very informative great place great employees love it there

They were prof and honest and very informative great place great employees love it there

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Great service

Great service

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The staff is always so friendly and welcoming. They make sure you're aware of any possible issues your vehicle may be having and ...

The staff is always so friendly and welcoming. They make sure you're aware of any possible issues your vehicle may be having and give options on how to take care of them. I love the customer service I get and the short time it takes to service my car. I'll be back!

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They were extremely slow and seemed disorganized

They were extremely slow and seemed disorganized

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As a former mechanic myself I knew he misrepresented the condition of the air filter.

As a former mechanic myself I knew he misrepresented the condition of the air filter.

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I stopped in to get an oil change because I was about to take the car on a 500 mile round trip. As I pulled into the garage, the ...

I stopped in to get an oil change because I was about to take the car on a 500 mile round trip. As I pulled into the garage, the attendant noticed that my front drivers side tire was extremely worn and showing the metal wiring. After leaving I went to get a new tire. When the tire was removed I saw the extent of how bad the tire was. The man told me I was lucky as the tire looked like it could explode at any time. Thanks to a great worker at your store noticing the bad tire we we're able to enjoy our mini vacation without any problems.

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Three professionals working on my truck at one time. No issues.

Three professionals working on my truck at one time. No issues.

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Quickly completed and friendliness of staff.

Quickly completed and friendliness of staff.

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Nothing is perfect, but the two guys did a very good, professional job.

Nothing is perfect, but the two guys did a very good, professional job.

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Quick and pro

Quick and pro

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I was very satisfied with my visit

I was very satisfied with my visit

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Staff is knowledgeable, courteous and friendly. We take all of our vehicles to Valvoline!

Staff is knowledgeable, courteous and friendly. We take all of our vehicles to Valvoline!

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Your crew memebers at the Bathloto IL are awesome

Your crew memebers at the Bathloto IL are awesome

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In the bay about 30 minutes for just an oil change

In the bay about 30 minutes for just an oil change

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They were backed up due to it being Saturday and were short one employee. They kept me updated on how long it would be before s ...

They were backed up due to it being Saturday and were short one employee. They kept me updated on how long it would be before service, and got me in and out promptly.

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Professional and prompt

Professional and prompt

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Staff were friendly and respectful I felt confident that the job was completed correctly.

Staff were friendly and respectful I felt confident that the job was completed correctly.

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Car still running so must have done there job

Car still running so must have done there job

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I can go down the road and get the same service cheaper without a coupon. I was in a hurry on my way out of town so I settled.

I can go down the road and get the same service cheaper without a coupon. I was in a hurry on my way out of town so I settled.

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More expensive as other oil change places. It was a long wait. They did a HORRIBLE job cleaning up under my truck. I now have a ...

More expensive as other oil change places. It was a long wait. They did a HORRIBLE job cleaning up under my truck. I now have a huge oil stain on my driveway and had to wipe the floor of my garage everyday since the oil change. I had to run my truck through a carwash to get most of it clean. I cannot emphasize enough how bad it was

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Staff looked me in the eye and were very informative.

Staff looked me in the eye and were very informative.

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Was told 5 minutes to wait...waited 35

Was told 5 minutes to wait...waited 35

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Good customer service learned a lot.

Good customer service learned a lot.

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CSR was very nice and respectful

CSR was very nice and respectful

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The mechanic and customer rep were very courteous and had great attitudes even though it was 90 degrees plus.

The mechanic and customer rep were very courteous and had great attitudes even though it was 90 degrees plus.

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It was closing time and I needed windshield wipers I asked if they had time to get them and put them on they said sure and took ...

It was closing time and I needed windshield wipers I asked if they had time to get them and put them on they said sure and took care of me and was friendly and knowledgeable.

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Fast courteous service

Fast courteous service

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I have always been satisfied with this location!

I have always been satisfied with this location!

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Longer wait than usual

Longer wait than usual

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Staff were professional and knowledgeable.

Staff were professional and knowledgeable.

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The experience was up to the same standard that I have come to expect at this location.

The experience was up to the same standard that I have come to expect at this location.

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Very polite, prompt service, and I really appreciated the $10.00 discount

Very polite, prompt service, and I really appreciated the $10.00 discount

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Kim and crew did a wonderful job and quickly

Kim and crew did a wonderful job and quickly

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This is definitely my favorite place for an oil change. The staff seem experienced, professional, friendly, knowledgeable, and t ...

This is definitely my favorite place for an oil change. The staff seem experienced, professional, friendly, knowledgeable, and they give me a detailed review of my car. I love that they greet you when you pull up, and that they can top off windshield wiper fluid for me or tires if I stop by while on the go. Always an awesome experience!

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Had new employee but he ok just not experienced yet.

Had new employee but he ok just not experienced yet.

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The staff were all knowledgeable and courteous. I very happy with my whole visit! I was very pleased with the price! I would rec ...

The staff were all knowledgeable and courteous. I very happy with my whole visit! I was very pleased with the price! I would recommend Vavloine to my family & friends!

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Everyone is always so friendly.

Everyone is always so friendly.

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Great service friendly employees and quick

Great service friendly employees and quick

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I work in customer service so I know when a person is only trying to be nice because it's there job this group was fantastic. Fr ...

I work in customer service so I know when a person is only trying to be nice because it's there job this group was fantastic. From the word go they werevery kind and considerate. Everything was explained to me and I didn't feel anypressure. This group deserves stars for excellency. I will be returning and tellingall my friends about my experience.

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very fast and thorough, very friendly.

very fast and thorough, very friendly.

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I bought my vehicle used from a traveling salesman so it had extremely high miles on it and all I was told was that he kept the ...

I bought my vehicle used from a traveling salesman so it had extremely high miles on it and all I was told was that he kept the maintenance up on the vehicle. When I stopped at Valvoline today, unbeknownst to me, that was where the prior owner had always had my vehicle serviced and the workers were very informative with the prior information on the upkeep. I was VERY pleased to hear this and feel even more comfortable and safe in my used high mileage car.

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had transmission fluid changed and just took much longer then I was expecting I will still have my oil changed there like I alwa ...

had transmission fluid changed and just took much longer then I was expecting I will still have my oil changed there like I always do

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Excellent Customer Service

Excellent Customer Service

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service was friendly and courteous as always.

service was friendly and courteous as always.

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Valvoline is always professional,a step above the other oil change places

Valvoline is always professional,a step above the other oil change places

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Friendly, knowledgeable service

Friendly, knowledgeable service

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Friendly staff, worked quickly to get me in and out of there

Friendly staff, worked quickly to get me in and out of there

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the way i was treated and the professionalism the crew was and how i was treated and all....

the way i was treated and the professionalism the crew was and how i was treated and all....

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Always satisfied with valvoline, I used to go to them all the time but I cant really afford a 50 dollar oil change every month w ...

Always satisfied with valvoline, I used to go to them all the time but I cant really afford a 50 dollar oil change every month with how much I drive. If I could pay around the same as I do at walmart I'd definitely go to valvoline like I used to. Always quick, easy, and friendly!

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Everyone worked together to get me in and out. Very good team

Everyone worked together to get me in and out. Very good team

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Everyone there is was so friendly and really made me feel special.

Everyone there is was so friendly and really made me feel special.

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Quick and friendly service. Frankie and the team were awesome.

Quick and friendly service. Frankie and the team were awesome.

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The gentleman that greeted us and led the oil change was extremely nice, an engaging conversationalist, informative, and not pus ...

The gentleman that greeted us and led the oil change was extremely nice, an engaging conversationalist, informative, and not pushy. Much better than the grunts, fumbles, and business driven sales pitches I'm used to. I bought more than I normally would.

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Great service

Great service

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Would like the price to be about $10 cheaper

Would like the price to be about $10 cheaper

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Great professional service.

Great professional service.

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Everyone was very nice and friendly

Everyone was very nice and friendly

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Representative took time to discuss the issue I had and address possible causes. Didn't push a lot of unneeded services.

Representative took time to discuss the issue I had and address possible causes. Didn't push a lot of unneeded services.

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Nice friendly lady when I pulled in she explained everything..really nice

Nice friendly lady when I pulled in she explained everything..really nice

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All of the staff was very pleasant and easy to deal with. They were fast ,friendly and had great customer service skills. I wou ...

All of the staff was very pleasant and easy to deal with. They were fast ,friendly and had great customer service skills. I would like to thank your staff for , making an oil change a pleasant experience.

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FRIENDLY QUICK GREETING, HAD TO WAIT A LITTLE WHILE, BUT THEY WERE VERY BUSY, JUST BAD TIMING ON MY PART. I WILL COME BACK.

FRIENDLY QUICK GREETING, HAD TO WAIT A LITTLE WHILE, BUT THEY WERE VERY BUSY, JUST BAD TIMING ON MY PART. I WILL COME BACK.

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Courteous, polite employees that were willing to explain services and the need for them.

Courteous, polite employees that were willing to explain services and the need for them.

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Great staff!

Great staff!

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Felt rushed at check out

Felt rushed at check out

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I was told the 19.99 coupon would have not helped and wasn't out there. When I got home I had a 19.99 coupon in the mail

I was told the 19.99 coupon would have not helped and wasn't out there. When I got home I had a 19.99 coupon in the mail

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Very friendly staff.

Very friendly staff.

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I've always trusted the Valvoline in WoodRiver, Illinois. We use them for several vehicles and have never had any problems.

I've always trusted the Valvoline in WoodRiver, Illinois. We use them for several vehicles and have never had any problems.

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your pricing is outrageous twice as high as anyone in this area and that includes dealers

your pricing is outrageous twice as high as anyone in this area and that includes dealers

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The employees at the Wood River Valvoline are awesome! We have been using them for almost 10 years and four vehicles. They are k ...

The employees at the Wood River Valvoline are awesome! We have been using them for almost 10 years and four vehicles. They are knowledgeable and friendly and give the BEST service.

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The cost of an oil change has dropped a lot. The price needs to go lower to stay as the rest of the competitors.

The cost of an oil change has dropped a lot. The price needs to go lower to stay as the rest of the competitors.

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Very professional .. they found my oil cap release was very loose when changing my oil. It happened from another place of busin ...

Very professional .. they found my oil cap release was very loose when changing my oil. It happened from another place of business.

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Quick and kind staff

Quick and kind staff

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Good fast service Great employees very knowledgeable about their work

Good fast service Great employees very knowledgeable about their work

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The Technicians were very knowledgeable and courteous. I asked them about something that was going on with my car and they told ...

The Technicians were very knowledgeable and courteous. I asked them about something that was going on with my car and they told me what they knew about the problem. And they were very nice about it.

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I'm always highly satisfied with the crew at the wood river shop.

I'm always highly satisfied with the crew at the wood river shop.

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Each aspect of the oil change service was conducted in a proffesional manner, I like the verbalized verification of each point o ...

Each aspect of the oil change service was conducted in a proffesional manner, I like the verbalized verification of each point of service by the crew members

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Good crew working that night.

Good crew working that night.

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The people are very friendly. The work seemed good, but the cost is too high! I do it myself when the weather is nice.

The people are very friendly. The work seemed good, but the cost is too high! I do it myself when the weather is nice.

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They had me in and out. They were very professional and courteous.

They had me in and out. They were very professional and courteous.

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Been there before...awesome service!!!

Been there before...awesome service!!!

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ALL GOOD

ALL GOOD

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They topped off my fluids from my last oil change. Went above and beyond making sure I had everything I needed and to make sure ...

They topped off my fluids from my last oil change. Went above and beyond making sure I had everything I needed and to make sure nothing was wrong with my vehicle. Gave me advice on switching to the high miles oil that might not burn as fast. They were very helpful and knowledgeable about my vehicle. Offered a price match with the other place I usually take my vehicle to, Auto Tire, for the my next oil change. Answered all the questions that I had for them. Very friendly and quick service.

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Very nice people and very knowledgeable

Very nice people and very knowledgeable

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No comment.

No comment.

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The service the team gave me , the girl I don't know her name was very informative and made me feel confortable , I have a high ...

The service the team gave me , the girl I don't know her name was very informative and made me feel confortable , I have a high mileage vehicle and because of her I'll definitely be back for the fuel injection cleaning , plus the boss was out on the floor not in the office like a jiffy lube that's huge with me and the lower bay looked skilled , this is my new place to take my vehicles I'm black and I have to say this team on this day was really good 😊

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people were nice and when i said i was not interested in purchasing anything else, they left it at that instead of trying again. ...

people were nice and when i said i was not interested in purchasing anything else, they left it at that instead of trying again. i am more likely to use this place again b/c of that respect they showed .

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Everyone was friendly. Service was very speedy and I was offered products I needed. I always use Valvoline for these very reason ...

Everyone was friendly. Service was very speedy and I was offered products I needed. I always use Valvoline for these very reasons.

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ALWAYS VERY THOROUGH AND ATTENTIVE.

ALWAYS VERY THOROUGH AND ATTENTIVE.

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always fast and friendly

always fast and friendly

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I felt like they cared about there customers and were very knowledgeable and didn't try to have buy things you didn't need. The ...

I felt like they cared about there customers and were very knowledgeable and didn't try to have buy things you didn't need. They were really nice to me I'm not from this area and I just moved to the Woodriver area and it was nice to find a place that was honest

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They changed my upper radiator hose as a part of the radiator flush service. I was very grateful as this was above and beyond my ...

They changed my upper radiator hose as a part of the radiator flush service. I was very grateful as this was above and beyond my expectation. I maintain 5 vehicles and go to either Wood River or Glen Carbon IL Valvoline stations for all my routine maintenance.Thanks You

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Very high prices, pressured to perform services I didn't request.

Very high prices, pressured to perform services I didn't request.

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Very friendly. Always do a good job. It is pricey compared to other companies.

Very friendly. Always do a good job. It is pricey compared to other companies.

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Super friendly very informative

Super friendly very informative

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The price of the already expensive semi synthetic oil change increased and I wasn't told about the increase in price. I have be ...

The price of the already expensive semi synthetic oil change increased and I wasn't told about the increase in price. I have been coming to the same Valvoline for about 2 years. I feel as I am being forced to shop around for a better price now. These oil changes are just too expensive.

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The guys were very nice and answered my questions about my car that I had.

The guys were very nice and answered my questions about my car that I had.

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Friendly and knowledgeable staff.

Friendly and knowledgeable staff.

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Courtesy. Friendliness and helpful knowledge was appreciated

Courtesy. Friendliness and helpful knowledge was appreciated

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Kimberly has excellent customer service skills!

Kimberly has excellent customer service skills!

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Always a friendly staff and quick service!

Always a friendly staff and quick service!

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Wonderful service, and fast

Wonderful service, and fast

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I appreciate the fast yet very good service. I am never pressured to buy additional parts and services. They take my coupon an ...

I appreciate the fast yet very good service. I am never pressured to buy additional parts and services. They take my coupon and are so kind.

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Always quick and efficient service!

Always quick and efficient service!

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Great service at a reasonable price

Great service at a reasonable price

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The tech was very nice and very knowledgeable. I did not get his name but he had a super personality. What I appreciated most wa ...

The tech was very nice and very knowledgeable. I did not get his name but he had a super personality. What I appreciated most was that fact he did not attempt to pressure me into products and services that I did not need. This has happened in past visits and I quit supporting Valvoline.

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Russ Wheat is thoughtful and helpful. Very polite and I am very confident in him. I felt like my own son was taking care of me.

Russ Wheat is thoughtful and helpful. Very polite and I am very confident in him. I felt like my own son was taking care of me.

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The staff was awesome and explained everything they were doing.

The staff was awesome and explained everything they were doing.

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They where knowledgeable, nice, and fast

They where knowledgeable, nice, and fast

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Acually I was highly satisfied with Wood River Valvoline Service station as always

Acually I was highly satisfied with Wood River Valvoline Service station as always

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Very good prompt service

Very good prompt service

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I DID NOT HAVE TO WAIT. THEY ACCEPTED A COMPETETERS COUPON WHICH MADE THE PRICE AFFORDABLE.

I DID NOT HAVE TO WAIT. THEY ACCEPTED A COMPETETERS COUPON WHICH MADE THE PRICE AFFORDABLE.

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Always great customer service at my location.

Always great customer service at my location.

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No wsiting, very quick service, employees were social.

No wsiting, very quick service, employees were social.

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The staff was very friendly and helpful.

The staff was very friendly and helpful.

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Staff was very efficient and friendly

Staff was very efficient and friendly

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Wonderful staff and great experience. Overall great place to go been there for every vehicle I owned.

Wonderful staff and great experience. Overall great place to go been there for every vehicle I owned.

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Really nice and super quick

Really nice and super quick

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Went there for the expediency. Prices are too high for a simple oil change. You pay about twice as much. People are always kind ...

Went there for the expediency. Prices are too high for a simple oil change. You pay about twice as much. People are always kind and courteous. I expect that. However, I don't give out trophies for participation. Courteous, professional service should be the norm and I always return in kind.

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I told them all I wanted was an oil change, that they were not going to upsell, but they still tried. The mgr. had a new air fil ...

I told them all I wanted was an oil change, that they were not going to upsell, but they still tried. The mgr. had a new air filter laid out on the fender before the tech had taken out the old one.

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Polite, professional and friendly. They also do a very good job.

Polite, professional and friendly. They also do a very good job.

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very nice people, fast and knowledgable

very nice people, fast and knowledgable

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The store was not busy so I got in and out very quickly.

The store was not busy so I got in and out very quickly.

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Everyone was wonderful, but the price is to high. I will do the work myself weather permitting.

Everyone was wonderful, but the price is to high. I will do the work myself weather permitting.

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Not feeling pressured. Professional friendly staff

Not feeling pressured. Professional friendly staff

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I love Valvoline, but specifically go to the Valvoline on Vaughn Road in Wood River despite the Alton location being closer. I t ...

I love Valvoline, but specifically go to the Valvoline on Vaughn Road in Wood River despite the Alton location being closer. I trust the wood river crew and will never go anywhere else for my oil changes.

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I arrived shortly after they opened, so I did not have to wait. Always a plus. The staff there are go-getters (per usual). They ...

I arrived shortly after they opened, so I did not have to wait. Always a plus. The staff there are go-getters (per usual). They always display a sense of urgency to get the job done, while putting quality first. Receipt is clear and concise, as to services performed, discounts etc.

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Both techs explained everything in detail, made recommendations for current and future service. Felt valued as a customer.

Both techs explained everything in detail, made recommendations for current and future service. Felt valued as a customer.

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They were very friendly, and also took my competitors coupon.

They were very friendly, and also took my competitors coupon.

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This location has always been the most polite and outgoing with customer service. It's the only place I use unless my mechanic d ...

This location has always been the most polite and outgoing with customer service. It's the only place I use unless my mechanic does it. It's probably the only fast service I've been to where I didn't have an oil leak after or they didn't fill fluids. Wood River, you guys and gals rock!!! Keep up the great work!!

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Staff was fantastic. Great customer service. Just so expensive.

Staff was fantastic. Great customer service. Just so expensive.

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Very friendly, and explained everything about work being done.

Very friendly, and explained everything about work being done.

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I asked to have my tires rotated the gentleman said I could wait until the next oil change and explained it was how the treads w ...

I asked to have my tires rotated the gentleman said I could wait until the next oil change and explained it was how the treads were wearing.

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Fast and friendly

Fast and friendly

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The personnel at this location have always been very courteous and helpful. I am also pleased with the speed of service and not ...

The personnel at this location have always been very courteous and helpful. I am also pleased with the speed of service and not having to make an appointment. I look forward to the coupons for discounts on oil changes since I live on Social Security and finances are very limited.

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I love the Wood River Valvoline. I live an hour away and I always come to this one instead of the ones closer to my house. All t ...

I love the Wood River Valvoline. I live an hour away and I always come to this one instead of the ones closer to my house. All the guys are super friendly and always do a good job. Plus, they like to talk dogs with me, which I love...

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I don't like being called honey or sweetie. I don't like being treated like an idiot. When I turned down them replacing my batt ...

I don't like being called honey or sweetie. I don't like being treated like an idiot. When I turned down them replacing my battery they kept ask about other things. Wipers that work fine and so on.

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The staff is very friendly. They are helpful. They are good at what they do.

The staff is very friendly. They are helpful. They are good at what they do.

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Dave was very nice and made me feel welcome

Dave was very nice and made me feel welcome

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I had a very highly service respect for the people who are working on my car.they did Avery good job.tell them a job well done T ...

I had a very highly service respect for the people who are working on my car.they did Avery good job.tell them a job well done Thank You

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The product, the price, the coupons

The product, the price, the coupons

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Always courteous and informative. No pressures.

Always courteous and informative. No pressures.

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Will was great, very knowledgeable, friendly, yet not pushy. I have been going to this Valvoline for many years and always have ...

Will was great, very knowledgeable, friendly, yet not pushy. I have been going to this Valvoline for many years and always have a good experience. This time was no different. Will even went above and beyond explaining some "issues" my car was having, he's awesome, you should give him a raise, hehe. :) Honestly though, he's an asset to your business, does a great job.

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David was very knowledgeable and friendly, had 2 vehicles there at the same time and my girlfriend felt very comfortable with th ...

David was very knowledgeable and friendly, had 2 vehicles there at the same time and my girlfriend felt very comfortable with the techs. Since then I have taken my other vehicle there for service

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Everyone I dealt with was very friendly very knowledgeable the service was great fast and yes I will use them again

Everyone I dealt with was very friendly very knowledgeable the service was great fast and yes I will use them again

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The service tech was great, explained everything clearly to me. I live across the river and I use the one closer to where I live ...

The service tech was great, explained everything clearly to me. I live across the river and I use the one closer to where I live, I had some free time and found this location and was very happy with the service. If I have the time I will travel the 25 mins to go to this location.

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That always do a great job

That always do a great job

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Because they are always so polite and honest, I also love the new management! They fixed a small problem the previous management ...

Because they are always so polite and honest, I also love the new management! They fixed a small problem the previous management had made on my civic for no charge. They are great and I definitely recommend them now.

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The workers were prompt, knowledgable, and kind.

The workers were prompt, knowledgable, and kind.

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The price was right with the coupon. They didn't try to sell me something I didn't want or need.

The price was right with the coupon. They didn't try to sell me something I didn't want or need.

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The customer service was impeccable. The shop was clean. The attendants were very helpful in explaining everything they were doi ...

The customer service was impeccable. The shop was clean. The attendants were very helpful in explaining everything they were doing and/or recommending.

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Good experience

Good experience

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The technicians were friendly, asked questions about the vehicle assisted with resetting the electronics, something I had not fi ...

The technicians were friendly, asked questions about the vehicle assisted with resetting the electronics, something I had not figured out since the vehicle was purchased. They came back and explained everything they were doing and what I could do to improve the maintenance on my vehicle.

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The customer experience and professionalism of the staff.

The customer experience and professionalism of the staff.

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The staff was extremely friendly

The staff was extremely friendly

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The staff was super friendly and tried their hardest to be as quick and efficient as possible.

The staff was super friendly and tried their hardest to be as quick and efficient as possible.

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Employee told me what should be done with my dirty transmission oil .stated it was really bad,took his word and got the trans.oi ...

Employee told me what should be done with my dirty transmission oil .stated it was really bad,took his word and got the trans.oil changed when I only went in for a oil change originaly.

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Fast friendly service

Fast friendly service

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The staff went above and beyond to make sure I knew what was going on and clearly explained anything I had questions on.

The staff went above and beyond to make sure I knew what was going on and clearly explained anything I had questions on.

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GOOD SERVICE EVERY TIME I COME I HAVE 2 CARS AND WOULD NOT TAKE THEM ANY WHERE ELSE.

GOOD SERVICE EVERY TIME I COME I HAVE 2 CARS AND WOULD NOT TAKE THEM ANY WHERE ELSE.

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I have used your facility for a while now. The staff is very courteous professional and efficient. The price of the oil change i ...

I have used your facility for a while now. The staff is very courteous professional and efficient. The price of the oil change is higher than anywhere else I have ever taken my vehicle, but with a coupon that I get through e-mails it makes the price tolerable. I continue to go back to this facility because of the efficiency, professionalism, and courtesy of your people and staff. Sometimes paying a little more is worth it.

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The people are nice and do a good job. Work their tails off to keep the lines moving.

The people are nice and do a good job. Work their tails off to keep the lines moving.

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service great and very nice

service great and very nice

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Service was fast, the staff seemed very knowledgeable

Service was fast, the staff seemed very knowledgeable

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friendly and courteous staff kept me informed of everything they were doing

friendly and courteous staff kept me informed of everything they were doing

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I had them check the fluids..he said all good. No pressure for anything. .tried to give a tip..would not take. Very professional ...

I had them check the fluids..he said all good. No pressure for anything. .tried to give a tip..would not take. Very professional

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The staff was friendly and quick as usual. I believe the main guy helping me was new. He was not able to answer all my questions ...

The staff was friendly and quick as usual. I believe the main guy helping me was new. He was not able to answer all my questions but he was happy to find out for me. That works for me. We all start somewhere!

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The crew was very nice and respectful. They offered other services but I declined and they were sill nice

The crew was very nice and respectful. They offered other services but I declined and they were sill nice

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They were very curteous and got us in and out quickly. I may not return to this one because we live in Texas but will try to fi ...

They were very curteous and got us in and out quickly. I may not return to this one because we live in Texas but will try to find one in my area.

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I had to wait awhile for my turn though only two vehicle in the garage already were before me. It was extremely since you have t ...

I had to wait awhile for my turn though only two vehicle in the garage already were before me. It was extremely since you have to shut your car off. But the guys were extremely nice and playful with my 4 yr old.

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The staff at this particular location is super friendly, always remember me, are efficient in their work, knowledgeable in their ...

The staff at this particular location is super friendly, always remember me, are efficient in their work, knowledgeable in their services, and downright put a smile on my face. Frankie and Jake are the best!

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This oil change was approximately $35 more than the price I pay at the local Chevrolet dealership and that was with a 15% discou ...

This oil change was approximately $35 more than the price I pay at the local Chevrolet dealership and that was with a 15% discount. I doubt I will be coming back.

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Friendly service, fast,

Friendly service, fast,

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Knowledgeable and friendly staff!

Knowledgeable and friendly staff!

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The man that was talking to me about what they're doing and about additional sevises that they offered, he really really made me ...

The man that was talking to me about what they're doing and about additional sevises that they offered, he really really made me feel welcome and made me feel like it was truly worth my time and money. He was a really nice guy and felt like a trusted friend

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Pulled right in, the sevice person displayed my air filter which was very dirty and installed a new unit. He also explained the ...

Pulled right in, the sevice person displayed my air filter which was very dirty and installed a new unit. He also explained the fuel additive for cleaning the fuel lines and injectors which I purchased. I received a discount which worked out purfect. Thanks

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The staff remembered me and we're friendly. Even though I had a short wait they kept me informed of progress at all times.

The staff remembered me and we're friendly. Even though I had a short wait they kept me informed of progress at all times.

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The young man who was the team leader was very knowledgeable and friendly!!

The young man who was the team leader was very knowledgeable and friendly!!

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very good service friendly staff

very good service friendly staff

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Negotiated better price because we usually get oil changes from NTB.

Negotiated better price because we usually get oil changes from NTB.

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Assistant Manager was very professional and courteous.

Assistant Manager was very professional and courteous.

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Quick and easy

Quick and easy

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Manager who I believe was Will or Wes was great. Quality work all around.

Manager who I believe was Will or Wes was great. Quality work all around.

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Everything thing seemed to go well

Everything thing seemed to go well

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Friendly knowledgeable staff. Quick service. Great price - had coupon!

Friendly knowledgeable staff. Quick service. Great price - had coupon!

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The person who checked us in was very enthusiastic and friendly. They got us in and out within 15 minutes.

The person who checked us in was very enthusiastic and friendly. They got us in and out within 15 minutes.

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I was impressed with the prompt greeting, the knowledge and friendliness of the staff/management. Also, I was impressed by the ...

I was impressed with the prompt greeting, the knowledge and friendliness of the staff/management. Also, I was impressed by the fact that you had equal amount of women and men in your employment. I will return to this facility as a result of my experience.

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The ones working on my car was great and friendly.

The ones working on my car was great and friendly.

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Worker very friendly had good knowledge and answered all my questions

Worker very friendly had good knowledge and answered all my questions

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Right away the technicians noticed I had a crack in the serpentine belt. They immediately brought it to my attention and fixed i ...

Right away the technicians noticed I had a crack in the serpentine belt. They immediately brought it to my attention and fixed it promptly. I'm very happy they caught the issue. Upon removal of the belt they discovered several major cracks in it. Definitely saved me a break down!

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Staff was very friendly and did a good job.

Staff was very friendly and did a good job.

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I have always been satisfied with the service at your facility. The people there are very courteous and very efficient. The only ...

I have always been satisfied with the service at your facility. The people there are very courteous and very efficient. The only problem I have ever had is the price. I could take my vehicle elsewhere for half the price, but the convenience and the crew at your facilities is why I keep coming back. I guess that the convenience and the people that are working for you is why I pay the extra money and keep returning.

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Great manners and prompt service!

Great manners and prompt service!

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my check engine light came on took it to oreilleys tested it came back could be gas cap stop for oil change it was air filter yo ...

my check engine light came on took it to oreilleys tested it came back could be gas cap stop for oil change it was air filter your guys changed

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Had me switch spots with the guy next to me so I could go first since I was there first

Had me switch spots with the guy next to me so I could go first since I was there first

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I only use Valvoline oil. I trust this type of oil. Although, I the price is very expensive, I only go when I get a really good ...

I only use Valvoline oil. I trust this type of oil. Although, I the price is very expensive, I only go when I get a really good deal, otherwise I do the oil myself.

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Technicians were thorough and courteous. Very fast and overall I was highly pleased.

Technicians were thorough and courteous. Very fast and overall I was highly pleased.

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Besides the services I had elected I also wanted my tires rotated. I have 20" aftermarket wheels on my 2005 Tahoe and they said ...

Besides the services I had elected I also wanted my tires rotated. I have 20" aftermarket wheels on my 2005 Tahoe and they said they could not rotate my tires because they are aftermarket wheels. I visited another one of your locations about a year ago and they rotated my tires with no issues. When he pulled up my history on the screen it even stated in a previous work order that they had rotated my tires.

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Everything was great

Everything was great

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The shop is close to my home and the service is typically quick and friendly.

The shop is close to my home and the service is typically quick and friendly.

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Jake and all the guys were very helpful!

Jake and all the guys were very helpful!

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All the service techs were friendly, very personable, seemed to know what they were doing and completed their jobs efficiently a ...

All the service techs were friendly, very personable, seemed to know what they were doing and completed their jobs efficiently and professionally. I have used this location for years and have been very satisfied.

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The staff was very friendly and made it clear what options i had in regards to my car.

The staff was very friendly and made it clear what options i had in regards to my car.

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Everyone was very nice and professional. They got everything done in a timely manner!! Well done!

Everyone was very nice and professional. They got everything done in a timely manner!! Well done!

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The staff is always very helpful! They were able to change our transmission fluid and that was a blessing to us!!

The staff is always very helpful! They were able to change our transmission fluid and that was a blessing to us!!

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Very friendly. Very fast. Rather informal, like taking among friends.

Very friendly. Very fast. Rather informal, like taking among friends.

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Staff was very personable and quickly got our car serviced.

Staff was very personable and quickly got our car serviced.

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The staff was friendly and kind. They were smiling and cheery. They took the time to ask about my day, meanwhile keeping the se ...

The staff was friendly and kind. They were smiling and cheery. They took the time to ask about my day, meanwhile keeping the service fast thorough!

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The team of Wil, Cassandra and Jacob who performed the oil change displayed the upmost professionalism, and concern for customer ...

The team of Wil, Cassandra and Jacob who performed the oil change displayed the upmost professionalism, and concern for customer service. I was treated with nothing but respect.

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Put the cover on the battery back on, but not correctly

Put the cover on the battery back on, but not correctly

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Was very satisfied with their service. Their technicians were focused on their tasks at hand and made the whole experience worth ...

Was very satisfied with their service. Their technicians were focused on their tasks at hand and made the whole experience worth while. I would highly recommend their service to anyone.

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I had excellent friendly service. They went above and beyond to explain pricing and make me feel comfortable. Being 2 weeks away ...

I had excellent friendly service. They went above and beyond to explain pricing and make me feel comfortable. Being 2 weeks away from being due with a baby, I appreciated honesty and not being pressured to purchase things I could live without for the moment.

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No specific reason - I think they performed fine - no problems.

No specific reason - I think they performed fine - no problems.

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$65 for a basic oil change is ridiculous. I will never pay that for an oil change again.

$65 for a basic oil change is ridiculous. I will never pay that for an oil change again.

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I have a great experience every time I go there. This time especially though, the mechanic that waited on me was exceptionally f ...

I have a great experience every time I go there. This time especially though, the mechanic that waited on me was exceptionally friendly and knowledgeable about my needs. He was polite, and asked me how my day was going. He told me everything they were doing as they did it. He informed of a few things that my car might need, but was not pushy and didn't pressure me into anything I wasn't interested in. I only feel bad that I don't remember his name!

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They were great

They were great

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Wesley was so nice and awesome very helpful on my oil change and coolent change whatever it was called. Jake was helping explain ...

Wesley was so nice and awesome very helpful on my oil change and coolent change whatever it was called. Jake was helping explain everything to me and let me watch how they did their work from a safe distance and was very friendly I would totally recommend this place to all friends and family

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The staff was super friendly. Service was quick yet explained everything about the services I was getting.

The staff was super friendly. Service was quick yet explained everything about the services I was getting.

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I WAS STARTING TO HAVE A LITTLE PROBLEM WITH MY STEERING OF MY CAR,I TOLD THE WORKER ABOUT CHECKING IT OUT FOR ME .HE DID AND FO ...

I WAS STARTING TO HAVE A LITTLE PROBLEM WITH MY STEERING OF MY CAR,I TOLD THE WORKER ABOUT CHECKING IT OUT FOR ME .HE DID AND FOUND OUT I WAS BONE DRY ON STEERING FLUID ,AFTER ADDING IT ,MY CAR IMMEDIATELY RAN BETTER.I ALSO LIKED BEING TOLD SUGGESTIONS OR THINGS THAT MAY NEED ATTENTION BEFORE THE NEXT VISIT!!!

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Guys told me about a oil leak. They said it was quite a lot.

Guys told me about a oil leak. They said it was quite a lot.

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Jake was really good. He was friendly and talked slowly as to make me understand what he was doing.

Jake was really good. He was friendly and talked slowly as to make me understand what he was doing.

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Fast Courteous Service, Knowledgeable staff.

Fast Courteous Service, Knowledgeable staff.

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Very courteous and knowledgeable.

Very courteous and knowledgeable.

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People were very nice and I had very quick service !!

People were very nice and I had very quick service !!

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The staff was very friendly. I was greeted before my car came to a stop. The staff talked to me and explained what they were doi ...

The staff was very friendly. I was greeted before my car came to a stop. The staff talked to me and explained what they were doing and gave me time to all questions as well. They kept conversation the whole time and made me feel very comfortable. Thanks for the great service!

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Workers are very knowledgable, attentive, and seem to truly enjoy their jobs.

Workers are very knowledgable, attentive, and seem to truly enjoy their jobs.

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They were professional, courtious, engaging.

They were professional, courtious, engaging.

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I recently bought my Equinox and I didn't realize that I had another air filter inside the glove compartment. Thanks to my servi ...

I recently bought my Equinox and I didn't realize that I had another air filter inside the glove compartment. Thanks to my service guy at Valvoline I know have a clean filter

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Quick service. Was able to wait in my car. Replaced my rear windshield wiper with the correct blade, the one one i bought from O ...

Quick service. Was able to wait in my car. Replaced my rear windshield wiper with the correct blade, the one one i bought from O'Reilly Auto parts was not the right blade size.No pressure to buy extra services.all around nice, professional technicians.I live in Missouri so I usually get my oil changed over there, that may change.

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the guys who worked on my car actually cared about us. or at least they made me feel like they did.

the guys who worked on my car actually cared about us. or at least they made me feel like they did.

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The crew in Wood River are very friendly, courteous, and very knowledgeable of your vehicle. I have had my oil changed at this ...

The crew in Wood River are very friendly, courteous, and very knowledgeable of your vehicle. I have had my oil changed at this facility on several occasions. I just recently bought my 2005 Hummer H2 and went straight to Valvoline to have the oil changed. 1 week later brought it back to have transmission and transfer case and differentials changed and Clint gave me a discount on my service and that made me VERY HAPPY. Everyone at this center are friendly and will answer any of your questions. I DEFINITELY WILL BE COMING BACK TO THIS SHOP !!!!!!!!

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I used to use Valvoline for all my oil changes but have been going to a local Ford dealer since buying a Lincoln for my wife. I ...

I used to use Valvoline for all my oil changes but have been going to a local Ford dealer since buying a Lincoln for my wife. I needed an oil change today and decided to give you a try again. After the service was done I was told I owed $54.00. The tech did give me a $5.00 discount after hearing my price complaint.That's $20.00 more than I pay at the Ford dealer and they give me every 4th change free. That doesn't take long to earn with 4 vehicles. They also rotate my tires if needed, check brake wear, battery condition, and tire wear.They also use a synthetic blend instead of conventional oil (no upcharge).I did learn a valuable lesson today so maybe it was worth the additional cost.

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Very friendly and in and out no fuss no muss

Very friendly and in and out no fuss no muss

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Everyone is so nice and polite. Respect and do things efficiently.

Everyone is so nice and polite. Respect and do things efficiently.

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Waited about 25 minutes to get in (with no one in front of me, only the car in the service bay) and then the oil change took alm ...

Waited about 25 minutes to get in (with no one in front of me, only the car in the service bay) and then the oil change took almost 25 minutes.

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Staff was friendly and knowledgeable

Staff was friendly and knowledgeable

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I was able to get in and out quickly.

I was able to get in and out quickly.

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Very friendly staff

Very friendly staff

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The staff were courteous. They made recommendations about what I needed without high pressure and they completed the job quickly ...

The staff were courteous. They made recommendations about what I needed without high pressure and they completed the job quickly so I could get on the road.

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Overall staff were friendly but appeared to lack professionalism. They did not review services rendered, mixed up the service de ...

Overall staff were friendly but appeared to lack professionalism. They did not review services rendered, mixed up the service delivered in b1 versus b2, a situation occurred servicing another vehicle causing one staff to vocalize his discontent aloud, and our representative did not cross check the info located in their system from the prior visit. It was not poor service but I've definitely experienced better from Vavoline and quick service venues. The source of dissatisfaction was due to the above, overall cost-although not their fault- and the length of time it took for an oil change given the type of service needed.

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Location is close to my home and the service is typically performed in a quick/friendly manner.

Location is close to my home and the service is typically performed in a quick/friendly manner.

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I always feel that I get good service and I think my length of my coming to Valvoline speaks for its self

I always feel that I get good service and I think my length of my coming to Valvoline speaks for its self

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The knowledge, concern displayed and the customer service provided by the team.

The knowledge, concern displayed and the customer service provided by the team.

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I was charged forty dollars for a cabin filter that took five minutes to install and sold for seventeen dollars at a car parts s ...

I was charged forty dollars for a cabin filter that took five minutes to install and sold for seventeen dollars at a car parts store. I checked and will never ask them to replace it again.

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Good Service. Very satisfied.

Good Service. Very satisfied.

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Very professional

Very professional

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Friendliness!

Friendliness!

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Friendly people and service very smart about there job opointment was fast checked all my fluids and other parts of vehicle to ...

Friendly people and service very smart about there job opointment was fast checked all my fluids and other parts of vehicle to make sure every thing was working right I habits a very enjoyable experience there is definitely will be a repeat customer thank you Darrell becker

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The staff was very Courteous and friendly especially young lady who worked on my car.

The staff was very Courteous and friendly especially young lady who worked on my car.

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The staff was very friendly and knowledgeable. No pressure to buy services i didn't need. And informed me about a small oil leak ...

The staff was very friendly and knowledgeable. No pressure to buy services i didn't need. And informed me about a small oil leak that i was not aware of. Very satisfied and will return to this location in 3000 miles for my next oil change.

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Everything was professional and well done.

Everything was professional and well done.

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I had no wait ,went right in.The staff was quick and the young man that did moist of the paperwork and all kept me informed abo ...

I had no wait ,went right in.The staff was quick and the young man that did moist of the paperwork and all kept me informed about the oil change and was very pleasant ,friendly and definitely make you want to come back for the overall very satisfied oil change experience @ the Wood River location!!!!

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Everyone was super friendly and made me feel welcome. I am looking forward to coming back 😊

Everyone was super friendly and made me feel welcome. I am looking forward to coming back 😊

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I had check my car's oil level and found that it was a little low so I went to my local Valvoline store and they topped the oil ...

I had check my car's oil level and found that it was a little low so I went to my local Valvoline store and they topped the oil level off and checked the status on other fluids. Everyone was very pleasant, quick, and professional.

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Still expensive even though I used a coupon for an oil change. Also there's only one service bay available because bay #2 is un ...

Still expensive even though I used a coupon for an oil change. Also there's only one service bay available because bay #2 is unavailable due to door repair and therefore I had to wait longer outside.

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Service was excellent

Service was excellent

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Quick good service and there's no better oil than valvoline. I have been a mechanic all my life .every car I ever owned quit us ...

Quick good service and there's no better oil than valvoline. I have been a mechanic all my life .every car I ever owned quit using Oil when I changed to Vavoline .I never sold a car under 200,000 miles still running strong and still not using oil

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Fast. Friendly

Fast. Friendly

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The attendants were quick and knowledgeable. I had an issue with my turn signals which they resolved quickly and inexpensively.

The attendants were quick and knowledgeable. I had an issue with my turn signals which they resolved quickly and inexpensively.

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Everyone is always friendly, very fast service every time!

Everyone is always friendly, very fast service every time!

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It was quick, they were friendly, they fixed my windshield wiper, and most of all, they did not pressure me to purchase anything ...

It was quick, they were friendly, they fixed my windshield wiper, and most of all, they did not pressure me to purchase anything and accepted my choices.

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The employees greeted me and was very nice. Also they keep the cummunication going threw out my visit.

The employees greeted me and was very nice. Also they keep the cummunication going threw out my visit.

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No wait, nice attendants.. In & out

No wait, nice attendants.. In & out

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A little pricy. I like the $20/$25 range better

A little pricy. I like the $20/$25 range better

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I usually go to Walmart and pay half as much for the same service.The price for the oil change was not posted anywhere and I did ...

I usually go to Walmart and pay half as much for the same service.The price for the oil change was not posted anywhere and I didnt know the cost until I had pulled into the bay and had my hood opened. Also the manager felt it was ok to reprimand an employee during my oil change.

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very good but none would be highly satisfied

very good but none would be highly satisfied

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I called them that let me know they were closing soon and said come on in.

I called them that let me know they were closing soon and said come on in.

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Very nice and explained everything they were doing

Very nice and explained everything they were doing

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Great quality and customer service

Great quality and customer service

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Friendly tech. Quick service.

Friendly tech. Quick service.

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LONG TIME CUSTOMER OF THIS FACILITY AND I HAVE ALWAYS RECEIVED THE VERY BEST SERVICE.

LONG TIME CUSTOMER OF THIS FACILITY AND I HAVE ALWAYS RECEIVED THE VERY BEST SERVICE.

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Very courteous staff. Very fast and efficient. I really like the Wood River Valvoline, they do a great job

Very courteous staff. Very fast and efficient. I really like the Wood River Valvoline, they do a great job

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The service was performed very quickly. Less than 15 minutes. They honored the $5 coupon that I left at home. Awesome. My car ha ...

The service was performed very quickly. Less than 15 minutes. They honored the $5 coupon that I left at home. Awesome. My car has an oil change sensor that sends a message to my dash prematurely of when I need an oil change. They showed me how to reset the sensor which turned it off. That thing was driving me crazy!

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There was no wait when I pulled up to the building, I had three guys full attention on my vehicle. All in all, a very fun experi ...

There was no wait when I pulled up to the building, I had three guys full attention on my vehicle. All in all, a very fun experience.

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Cost to high

Cost to high

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Just the overall staff and friendly environment

Just the overall staff and friendly environment

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I had a discount offer on phone and they forgot to give it to me.

I had a discount offer on phone and they forgot to give it to me.

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They were very nice and fast. With no high pressure tactics.

They were very nice and fast. With no high pressure tactics.

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Polite and courteous staff, promptly let me know of the wait and a[[roximate time before I would be taken care of. Review all th ...

Polite and courteous staff, promptly let me know of the wait and a[[roximate time before I would be taken care of. Review all that was going on while oil change was going on.

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quick service, courteous employees

quick service, courteous employees

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I was questioned about my car needing a transmission flush. When I asked the service times for this, I got about every 25,000 mi ...

I was questioned about my car needing a transmission flush. When I asked the service times for this, I got about every 25,000 miles verbally from the manager. Then he proceeded to tell me that for them to do it, it was $149.95, and which he knew the dealer was at least "$400 bucks" and would take hours to complete. Well, upon calling the dealer, right there in front of the manager, the cost at the closest Ford dealer is $199.95, and takes near and hour, but includes a safety inspection. I feel if someone, especially the manager, is going to defame another local company, at least do it with correct information. This has put a very poor taste in my mouth. If I do use Valvoline for any more oil change, and it would be only an oil change, I will most defiantly not be using the Wood River location.

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The tech did what he was asked to do he wasn't pushing any other services on me.

The tech did what he was asked to do he wasn't pushing any other services on me.

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Was told that I needed this that & how by not buying cabin filter, air filter & a new battery would hurt my car..stated I buy al ...

Was told that I needed this that & how by not buying cabin filter, air filter & a new battery would hurt my car..stated I buy all those through my brothers part store at a lower price but thank you. The guy then had a attitude and let me know that nobody can beat VIOC prices. Also told them my tires take nitrogen..they used regular air. VIOC has really gone down hill. Have been a customer for over 22yrs. Don't think I will return.

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Friendly service, quick service, and thorough

Friendly service, quick service, and thorough

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quick,desired oil available.

quick,desired oil available.

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generally they go over my levels of fluids and I don't know if they topped offmy washer fluid or not. did not go over any main ...

generally they go over my levels of fluids and I don't know if they topped offmy washer fluid or not. did not go over any maintenance items that could/should be checked in my near future. changed my oil, put air in my tires and that's all I know that they did. did not feel like he went over and above his job duty. the price seemed so high too. I had a $10 off coupon but it didn't serve me any good. I think you should offer your reoccurring customers with some sort of incentive to return.

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They took a car that came well after me first. The manager practcally called me a liar when we discussed how much I paid the la ...

They took a car that came well after me first. The manager practcally called me a liar when we discussed how much I paid the last time I was there.

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I like Valvoline service or I would NOT keep coming back. The attendants are knowledgeable and nice.The only thing is, I had a ...

I like Valvoline service or I would NOT keep coming back. The attendants are knowledgeable and nice.The only thing is, I had a longer wait for the service to finish, but that was due to the transmission flush.I was not told how long that would take and I had an appointment to go to after that.

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in and out really fast.

in and out really fast.

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Quick and easy

Quick and easy

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It was fast,,service people were very respectiful and helpful.

It was fast,,service people were very respectiful and helpful.

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Friendly and quick service plus Vavoline oil is-the best oil there is. I was a mechanic my whole life vavoline engines lasted th ...

Friendly and quick service plus Vavoline oil is-the best oil there is. I was a mechanic my whole life vavoline engines lasted the longest and used the least oil. In fact every car I ever had that used oil quit using it when I switched to your oil. But not high mileage oil my truck has 250,000 miles on it uses no oil my car has 165,000 and uses no oil I use 5/30. And drive hard state to state

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