Valvoline Instant Oil Change

This place is a joke. They deserve a zero but not an option. Paid $150.00 for radiator flush. Mgr of the store did the flush but did it completely wrong making my car leak and left antifreeze all over the engine compartment. Severe sinus infection during this time which became much worse. Two doctor appointments and several rounds of antibiotics. Had to drive around with windows down because the poison antifreeze smell was so strong. Instead of using factory pressure clamp he used coil screw clamp. Two days later still badly leaking because clamp was so loose I tightened the screw two full turns. Sprayed the entire engine compartment and wiped up antifreeze off my garage floor several times. Went back to original store and same mgr said he did it the corporate taught him. Extremely rude argumentative behavior thought he and his gang were going to assault me. Told him to top off antifreeze that had leaked but he refused. Took it to another mechanic and he found out the upper hose wasn’t replaced correctly because it wasn’t even pushed up over the two ridges/nipples only one. Called corporate to file complaint. Told me response would take two days. Two weeks and four calls later was finally told since I had a qualified mechanic fix it I voided corporate policy. If you want your vehicle completely jacked up this is the place to poison you and leave vehicle damaged!!!

This is the second time I’ve been to this location and the service has been wonderful both times until the end of this second visit. I came back to edit this review after the issues I’ve ended up having today. It took almost 35 mins for a 10 min tire rotation-no big deal, stuff happens. Turns out a lug nut was snapped. I saw an employee shaking his head and appeared frustrate and at that time I didn’t realize it was in regard to my vehicle. I immediately took My car to the dealership to find out I now need a new hub that will be almost $800 total for the fix…. I filed a claim with Valvoline that has been denied…. If it really is just something that happens fine, but is it too much to ask for someone at Valvoline to say sorry this happened?! I’m an easy going and understanding person who realizes everyone is just doing their job, but I was sad at how they’ve handled this and will no longer return to this business.

Just got my oil changed very very very nice Man named Jeremy works there even gave me some information on things that how to check for myself in case I needed to check the oil why I needed to know about my tires just gave me so much information plus they gave me a $25 discount off online. I would recommend them to anybody.