Mcgalliard Road

Great customer service

I had a previous good experience with this location. Let me say that people that I came into contact were incredibly kind, and very respectful. I went in a few days back and they did not have my oil filter in stock. Totally fine but they told me to come back and gave me a 20% off coupon. I mentioned at that time I already had a coupon they said it would be fine. I returned a few days later to get my oil changed. They still did not have a filter for my car. At that point they said I could go pick up one myself and bring it back which I was totally fine to do. I just wanted to ensure I would not be paying for a filter with them if I was buying it myself. No not only could they give me no discount for buying my own filter but they were not willing to honor the coupons I had previously. I had no choice but to go somewhere else because I literally would have been paying for a filter that I was not even being provided. Very disappointing.

I took my car in for a scheduled oil change. After, I left to head to work and my car completely shut off while getting off the interstate. I ended up having to call Triple A to come and tow my car to have it worked on. I also had to sit in the heat for 40 minutes waiting for them to get my car and I was unable to work the rest of the day. Come to find out, when the individuals who did my oil change checked the air filters, they didn’t put it back in correctly, causing the mass air flow sensor to clog. They also spilled oil all over my car, down the radiator, and dripping off the air conditioning lines. The oil was also overfilled in my car. My dad and I went in and talked to a female manager that was working. We showed her pictures of the car and the issues we had. She told us that she had recently hired new techs. While apologetic, she didn’t give any other reasoning. She also told us she would file a claim for us the following Monday. I provided my invoice number and she printed off my receipt. I confirmed my telephone number with her. She stated she would file a claim on that following Monday as they were not open on the weekends and would give me a call that day. I never received a call back from her or received any updates on that matter. This is completely unacceptable and I will not be going back. I’m thankful I did not have kids in the car with me at this time.