Lebanon

Good service

Good service

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Everything went smoothly and fast. They worked together as a team well

Everything went smoothly and fast. They worked together as a team well

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They’re always friendly and do a good job.

They’re always friendly and do a good job.

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Good service

Good service

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Staff was very friendly, quick, and informative. Did not feel pushed into buying things my vehicle did not need.

Staff was very friendly, quick, and informative. Did not feel pushed into buying things my vehicle did not need.

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quick and easy and ecomical

quick and easy and ecomical

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I always get right in. The guys there know me and my truck and that's important to me. Plus they all are just so nice.

I always get right in. The guys there know me and my truck and that's important to me. Plus they all are just so nice.

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information was detailed and precise.

information was detailed and precise.

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Great and friendly service

Great and friendly service

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no line. directed me in immediately. shown air filter. advised of recommedations w/o pressure to do anything today. professi ...

no line. directed me in immediately. shown air filter. advised of recommedations w/o pressure to do anything today. professional conversations w/ both top and bottom guy. performed change quickly. friendly. best location i've used, honestly because there never seems to be much of a wait (which probably isn't exactly what you want to read)

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Friendly, knowledgeable, works efficiently. Will be back.

Friendly, knowledgeable, works efficiently. Will be back.

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Service was fast yet thorough. Technicians were friendly and polite. They made feel like a valued costumer.

Service was fast yet thorough. Technicians were friendly and polite. They made feel like a valued costumer.

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Fast, courteous,professional service.

Fast, courteous,professional service.

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friendly, knowledgeable staff, service was very quick, asked if I needed anything else, wipers, cabin filter, polite, no pressur ...

friendly, knowledgeable staff, service was very quick, asked if I needed anything else, wipers, cabin filter, polite, no pressure to purchase, enjoyable visit

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Rapid Entry, Very Knowledgeable technicians, Very Polite, Communicated well about needs of vehicle. Informed of items on my vehi ...

Rapid Entry, Very Knowledgeable technicians, Very Polite, Communicated well about needs of vehicle. Informed of items on my vehicle I was unaware I even had.Cody is a Excellent with customer service and knowledge of his products. Provided a Strong Sense of Concern for my service and value of my purchase.Josh was very prompt and supportive as well.

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Very quick and good work

Very quick and good work

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This was my first time I have had my car serviced at a Valvoline Instant oil change center. I was impressed how fast I was let i ...

This was my first time I have had my car serviced at a Valvoline Instant oil change center. I was impressed how fast I was let in the door, that you have cameras so I can watch what is happening, that all the transaction was on a screen I could see, how friendly all the tech's were, how fast was in & out!

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The job was completed with experienced workers and they were very helpful and friendly

The job was completed with experienced workers and they were very helpful and friendly

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Thorough and courteous.

Thorough and courteous.

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I was highly satisfied. They told me what they were doing and why. They answered any questions I had. And I had a concern unr ...

I was highly satisfied. They told me what they were doing and why. They answered any questions I had. And I had a concern unrelated to what they were doing and they checked it not and came back to me with the answer.

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Valvoline you all are good

Valvoline you all are good

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Friendly staff

Friendly staff

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service was quick and thorough

service was quick and thorough

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All the staff were very outgoing. Communicated with me the entire time. Great small talk. They know my truck and like my truck. ...

All the staff were very outgoing. Communicated with me the entire time. Great small talk. They know my truck and like my truck. Wouldn't go anywhere else.

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All employees were very knowledgeable and kind. I always have such a great experience at Valvoline!

All employees were very knowledgeable and kind. I always have such a great experience at Valvoline!

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The price and value of services were very satisfactory, as well as timeliness of maintenance on my vehicle. Employees were frien ...

The price and value of services were very satisfactory, as well as timeliness of maintenance on my vehicle. Employees were friendly and explained the process as they went along. Thanks!

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The experience seemed normal to me.

The experience seemed normal to me.

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Fast and honest service. No hassle. Well done

Fast and honest service. No hassle. Well done

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Great and quick service!

Great and quick service!

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Quick, courteous service. No high pressure sales pitch.

Quick, courteous service. No high pressure sales pitch.

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I'm not sure that they truly checked everything. I knew I had a low tire, and the next day my low tire indicator was came on. ...

I'm not sure that they truly checked everything. I knew I had a low tire, and the next day my low tire indicator was came on. In previous visits I know that was something they used to check, but maybe that has changed.

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The guy that normally does my oil change is very knowledgeable, friendly and professional. He wasn't there. The guy that was on ...

The guy that normally does my oil change is very knowledgeable, friendly and professional. He wasn't there. The guy that was on the computer was not as friendly. He didn't even have them top off my washer fluid.

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Friendly, knowledgeable, answered all my questions and had me in and out quickly.

Friendly, knowledgeable, answered all my questions and had me in and out quickly.

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Very quick service in and out got what I needed and was gone no delays

Very quick service in and out got what I needed and was gone no delays

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quick; reasonable cost

quick; reasonable cost

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Great service

Great service

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Pulled right into bay, no waiting! Staff were courteous and professional ! When they found out I was retired military, I was tha ...

Pulled right into bay, no waiting! Staff were courteous and professional ! When they found out I was retired military, I was thanked for my service!

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Fast service, constant communication between worker and myself, very through

Fast service, constant communication between worker and myself, very through

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Great guys that are friendly and seem to know what they are doing.

Great guys that are friendly and seem to know what they are doing.

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service was quick and very good did not have air filter but order me one for next oil change thankyou satisfied customer

service was quick and very good did not have air filter but order me one for next oil change thankyou satisfied customer

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These guys are always great. Very informative and friendly.

These guys are always great. Very informative and friendly.

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Quick service!

Quick service!

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It was fine, they did a good job

It was fine, they did a good job

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Not sure why I'm being asked this question. I do not think I indicated any dissatisfaction with this visit or any previous visit ...

Not sure why I'm being asked this question. I do not think I indicated any dissatisfaction with this visit or any previous visit to this location.

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Quick, courteous service.

Quick, courteous service.

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I had 2 tires that were pretty low , indicated on the screen . I get my oil changed there , they took care of my tires , no cha ...

I had 2 tires that were pretty low , indicated on the screen . I get my oil changed there , they took care of my tires , no charge ,

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Not sure of the experience of the staff. Some seemed unsure of themselves. Do not like to be pressured into thinking I need serv ...

Not sure of the experience of the staff. Some seemed unsure of themselves. Do not like to be pressured into thinking I need services that i don’t want.

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Services were done in an timely and efficient manner.

Services were done in an timely and efficient manner.

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The service was fast, the price was fair and everyone was friendly.

The service was fast, the price was fair and everyone was friendly.

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Service was great

Service was great

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That were great! Love these guys!!

That were great! Love these guys!!

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quick service, employees worked as a team

quick service, employees worked as a team

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It wasn't free...lol

It wasn't free...lol

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Employees were courteous and friendly.

Employees were courteous and friendly.

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Rapid service and courteous staff.

Rapid service and courteous staff.

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The help was efficient, polite and helpful.

The help was efficient, polite and helpful.

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Friendly, helpful. Very efficiently got me in and out of the facility .

Friendly, helpful. Very efficiently got me in and out of the facility .

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Great service!!!

Great service!!!

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The service representative was insistent that the car needed upgraded oil. The signage indicated that oil change was 24.99, but ...

The service representative was insistent that the car needed upgraded oil. The signage indicated that oil change was 24.99, but the service representative never offered any discount or discussed the on sale product. This reminds me of the definition of bait and switch, so I'm dissatisfied about the deceptive practice that was used on me.

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Valvoline used to have a free top off service. I didn't realize that I would need to pay for this until it was already in my car ...

Valvoline used to have a free top off service. I didn't realize that I would need to pay for this until it was already in my car. The gentleman waiting on me did not advise of this beforehand. It wasn't mentioned at all until I saw a price on the screen. Disappointed, you all used to be great! I don't mind paying for the oil but it should have been a choice, not an afterthought.

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Great service

Great service

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I learn something new about my truck that I did not know before When they scanned my VIN number I was told when the last time th ...

I learn something new about my truck that I did not know before When they scanned my VIN number I was told when the last time that truck had been in there and who the owner had been and what kind of oil he had used I recently bought my truck in 2016 and that was the last time the truck had been serviced by you all very informational

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you all did it good!! thanks

you all did it good!! thanks

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Fast and friendly

Fast and friendly

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They are always efficient and friendly.

They are always efficient and friendly.

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Just an oil change

Just an oil change

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have to check there work valve cap

have to check there work valve cap

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Everyone was so nice . No one pressured me into buying anything else only suggested. A woman in her car next to me even told the ...

Everyone was so nice . No one pressured me into buying anything else only suggested. A woman in her car next to me even told them how professional she thought they were. I agree! From now on this particular Valvoline store will be my pick. Thank you !

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Freindly staff took time to do the job in and out in good time

Freindly staff took time to do the job in and out in good time

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Was very friendly.. knowledgeable. Explained everything to me. Was quick and out the door

Was very friendly.. knowledgeable. Explained everything to me. Was quick and out the door

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I was communicated with and shown an item if it needed replaced. My questions were answered. The work was done very profession ...

I was communicated with and shown an item if it needed replaced. My questions were answered. The work was done very professionally.

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The fellows at the Lebanon Ky store always take care of my oil changes. Good staff.

The fellows at the Lebanon Ky store always take care of my oil changes. Good staff.

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The people was all nice and treated me with respect. The answered my questions in a very easy way for me to understand. I felt l ...

The people was all nice and treated me with respect. The answered my questions in a very easy way for me to understand. I felt like a valued costumer.

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It was warm in the facility. I was in my way to work and it got warm with my a/c off

It was warm in the facility. I was in my way to work and it got warm with my a/c off

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Everyone very friendly, The made sure everything done correctly. I am very satisfied with the Valvoline in Lebanon KY. I will b ...

Everyone very friendly, The made sure everything done correctly. I am very satisfied with the Valvoline in Lebanon KY. I will be going back. Kudos to everyone you did wonderful job.

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Very professional

Very professional

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Staff is friendly and seems professional.

Staff is friendly and seems professional.

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Staff is friendly, knowledgeable. Work was done in a short time.

Staff is friendly, knowledgeable. Work was done in a short time.

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The staff was professional and courteous.

The staff was professional and courteous.

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The service provider was very friendly with explaining why it was a good idea to replace filters. In addition he was very knowle ...

The service provider was very friendly with explaining why it was a good idea to replace filters. In addition he was very knowledgeable about the different types of oil allowing me to make the best decision.Both employee's I interacted with were very friendly.

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Fast service and knowledgeable staffAnd friendly

Fast service and knowledgeable staffAnd friendly

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Very nice,

Very nice,

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The staff was friendly and efficient in doing the job and did not pressure me to do more services.

The staff was friendly and efficient in doing the job and did not pressure me to do more services.

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Always check my tires for mr

Always check my tires for mr

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The friendly and quick service. The suggestions on other services without being pressure to do it.

The friendly and quick service. The suggestions on other services without being pressure to do it.

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The staff were all very friendly and helpful

The staff were all very friendly and helpful

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Employees were very professional, quick service and a great price.

Employees were very professional, quick service and a great price.

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received services in professional, timely fashion

received services in professional, timely fashion

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I pulled right into the bay and the crew jumped right on my truck and preformed the service. They explained to me what was going ...

I pulled right into the bay and the crew jumped right on my truck and preformed the service. They explained to me what was going on. The web cm from the pit area was a little jumpy. I was finished in record time and on my way.

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Great employees

Great employees

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The technician (Thompson) was very friendly and polite. He made my visit very enjoyable. Based on my visit, I recommend that he ...

The technician (Thompson) was very friendly and polite. He made my visit very enjoyable. Based on my visit, I recommend that he get a raise.

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Very friendly staff, knowledgeable about their work, assisted me in making a choice about the type of oil to use for my specific ...

Very friendly staff, knowledgeable about their work, assisted me in making a choice about the type of oil to use for my specific vehicle situation , so much appreciated their explanation of what to choose

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Job was thorough, customer service was good, time spent on the job was managed well. In and out.

Job was thorough, customer service was good, time spent on the job was managed well. In and out.

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Professional staff and excellent customer service every time!!

Professional staff and excellent customer service every time!!

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There is never pressure, just information which is very helpful. There service is very thorough.

There is never pressure, just information which is very helpful. There service is very thorough.

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Fast service.

Fast service.

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Fast and good value

Fast and good value

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Very professional and got me out in decent time. Good crew other than one who I think got frustrated with my hard hearing. But w ...

Very professional and got me out in decent time. Good crew other than one who I think got frustrated with my hard hearing. But we made it through it. I will definitely go back.

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They were very professional and performed with oil in a timely manner

They were very professional and performed with oil in a timely manner

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QUICK,FRIENDILY,

QUICK,FRIENDILY,

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Good service

Good service

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JUST GREAT SERVICE AND GOOD PRODUCT

JUST GREAT SERVICE AND GOOD PRODUCT

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I am satisfied. I always have my oil changed at this location.

I am satisfied. I always have my oil changed at this location.

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Fast and speedy service.

Fast and speedy service.

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Friendliness of the staff and explanations given on all service checks.

Friendliness of the staff and explanations given on all service checks.

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Nice guys and knew what they were talking about

Nice guys and knew what they were talking about

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already explained in other questions.

already explained in other questions.

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I was satisfied. To me, "highly satisfied" is like "more perfect". It's an ignorant use of our language.

I was satisfied. To me, "highly satisfied" is like "more perfect". It's an ignorant use of our language.

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These guys are on top of their game!

These guys are on top of their game!

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Quick and easy

Quick and easy

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It was fast and staff were friendly

It was fast and staff were friendly

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They did a good job, as usual at this location.

They did a good job, as usual at this location.

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Great service

Great service

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tire pressure

tire pressure

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Expirenced employees with your best interest at heart.

Expirenced employees with your best interest at heart.

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The friendly employees and the overall service

The friendly employees and the overall service

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Fast friendly and knowledgeable

Fast friendly and knowledgeable

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As with everything...I think its a little pricey but not so much that I won't go back.. but it would be nice to see the prices d ...

As with everything...I think its a little pricey but not so much that I won't go back.. but it would be nice to see the prices down a little

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Very fast ! Done a good job .

Very fast ! Done a good job .

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Great service and the guys were very friendly and helpful

Great service and the guys were very friendly and helpful

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The fellows were friendly and professional.

The fellows were friendly and professional.

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Asked question about check engine light and he just responded with it could be this or that but did not offer to try to check fo ...

Asked question about check engine light and he just responded with it could be this or that but did not offer to try to check for an issue.

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I think $45.00 is high for an oil change

I think $45.00 is high for an oil change

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Any concern I expressed was checked out immediately. They were very professional and thorough.

Any concern I expressed was checked out immediately. They were very professional and thorough.

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All of the questions you asked during this survey applies to why I was so satisfied. The men were most helpful and courteous.

All of the questions you asked during this survey applies to why I was so satisfied. The men were most helpful and courteous.

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I own a Buick encore and it's the only place I've ever taken my car to get the oil changed they always get me in and out as fast ...

I own a Buick encore and it's the only place I've ever taken my car to get the oil changed they always get me in and out as fast as they can and doing a great job

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Because they explain stuff to you

Because they explain stuff to you

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The cost was $63 they did not top off my fluids as I had asked. I can to another location close by and pay $35 and the check eve ...

The cost was $63 they did not top off my fluids as I had asked. I can to another location close by and pay $35 and the check everything. On my receipt they said they checked all fluid however they did not. He talked me into getting synthetic oil because I would receive a bigger discount and it was outrageous. I have never paid this much for an oil change in my 20 years of vehicle maintenance.

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everything went well...employees were very courteous

everything went well...employees were very courteous

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Cody and Gary provided excellent customer service.

Cody and Gary provided excellent customer service.

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Needed an oil change, got an oil change. In and out fast. Now my truck has new body fluids, good day in the neighborhood. Frie ...

Needed an oil change, got an oil change. In and out fast. Now my truck has new body fluids, good day in the neighborhood. Friendly staff, good work.

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Fast and friendly service.

Fast and friendly service.

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quick service with good employees, clean and neat service area, reasonable price

quick service with good employees, clean and neat service area, reasonable price

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The guys at the Labanon, ky location are the best and most knowledgable valvoline group ive ever dealt with and Ive been to alot ...

The guys at the Labanon, ky location are the best and most knowledgable valvoline group ive ever dealt with and Ive been to alot...these guys need a raise...

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Fast and friendly service they are always helpful and informative.

Fast and friendly service they are always helpful and informative.

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Staff was great very friendly and helpful. However I wanted a tire rotation too and the lift at the store wouldn’t work on my t ...

Staff was great very friendly and helpful. However I wanted a tire rotation too and the lift at the store wouldn’t work on my type of SUV. Had I known I would have gone elsewhere so I could get both oil change and tire rotation at the same time.

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Price is high

Price is high

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Drive in and drive out quickly.

Drive in and drive out quickly.

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Got in and out in a timely manner. Would like a better explanation of what was going on in a step by step manner.

Got in and out in a timely manner. Would like a better explanation of what was going on in a step by step manner.

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All was good! I will return.

All was good! I will return.

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The people working were very helpful with the issues that I needed and answered all questions.

The people working were very helpful with the issues that I needed and answered all questions.

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The staff appeared to know there stuff and were friendly

The staff appeared to know there stuff and were friendly

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Very good at what they do

Very good at what they do

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Fast friendly

Fast friendly

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I did feel like I was being pushed to buy more services than I wanted at the time, but it was just shy of being too pushy. I als ...

I did feel like I was being pushed to buy more services than I wanted at the time, but it was just shy of being too pushy. I also felt as though I was more of a number than a friend. I realize I am a customer, but everyone likes to be put at ease, & treated with more professional friendliness than as just another number. Overall, I was pleased, just didn't feel "highly" pleased. I'll be back again though.

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Associates are very friendly and professional. I’ve never had an issue there

Associates are very friendly and professional. I’ve never had an issue there

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They were QUICK! Great service, worked together, and finished in lightening speed

They were QUICK! Great service, worked together, and finished in lightening speed

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They noticed I was a veteran and gave me a discount. I didn't know they offered that.

They noticed I was a veteran and gave me a discount. I didn't know they offered that.

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Gary was very helpful. He found some bad lug nuts and advised me to have them replaced, even told me where I could get the part. ...

Gary was very helpful. He found some bad lug nuts and advised me to have them replaced, even told me where I could get the part.

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I have a power steering pump going bad the technician recommended I let them flush it and it may keep. Me from having to buys ne ...

I have a power steering pump going bad the technician recommended I let them flush it and it may keep. Me from having to buys new one if not as bad as the fluid was broken down it would damage a new one should I have to replace it. That made perfect sense and I greatly appreciated it

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Price of an oil change was too high....cost me $58 for an oil change ONLY.....Thats about $25 too much.

Price of an oil change was too high....cost me $58 for an oil change ONLY.....Thats about $25 too much.

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Great service

Great service

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Always great service

Always great service

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Very good people

Very good people

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Very professional

Very professional

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The staff were very friendly and helpful.

The staff were very friendly and helpful.

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it was great.

it was great.

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Prices are just too high for my vehicles.

Prices are just too high for my vehicles.

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The price is a little high for oil change other then that everything was good

The price is a little high for oil change other then that everything was good

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These guys were awesome!

These guys were awesome!

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Location is convenient. Price is competitive and staff was focused on job at hand. My last service center spent too much time go ...

Location is convenient. Price is competitive and staff was focused on job at hand. My last service center spent too much time gossiping.

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No real reason I'm never highly satisfied

No real reason I'm never highly satisfied

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The owner found a filter under my dash for the air that had never been changed and replaced it. He was very knowledgeable about ...

The owner found a filter under my dash for the air that had never been changed and replaced it. He was very knowledgeable about my Toyota. I would trust him to know what to do.

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They completed the oil change in a satisfactory manner but did no more or less than the job required. They did not check my ligh ...

They completed the oil change in a satisfactory manner but did no more or less than the job required. They did not check my lights, top off my fluids, etc.

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Good crew, friendly, they were happy to be there and were fast and efficient:)

Good crew, friendly, they were happy to be there and were fast and efficient:)

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The price is high. What happened to $25.99 oil changes.

The price is high. What happened to $25.99 oil changes.

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Staff was friendly and courteous.

Staff was friendly and courteous.

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Because it's quick and easy the people who work there are nice and respectful.

Because it's quick and easy the people who work there are nice and respectful.

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Nice people

Nice people

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The gentlemen were experience in their knowledge of the merchandise of the company products. Very kind and friendly. Well man ...

The gentlemen were experience in their knowledge of the merchandise of the company products. Very kind and friendly. Well mannered young men.

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They were fast friendly and courteous.

They were fast friendly and courteous.

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Staff is always friendly and efficient.

Staff is always friendly and efficient.

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They check numberous things as far as fluids,lights and tires a lot of places don't due that

They check numberous things as far as fluids,lights and tires a lot of places don't due that

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The service is too expensive I paid $75 for an oil change. I'm aware synthetic oil is expensive and you pay a premium for fast ...

The service is too expensive I paid $75 for an oil change. I'm aware synthetic oil is expensive and you pay a premium for fast service but I believe it's still overpriced. The staff treated me excellent. They were knowledgeable and efficient.

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Friendly staff and price.

Friendly staff and price.

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I had never had Valvoline changy oil , it was a pleasant experience

I had never had Valvoline changy oil , it was a pleasant experience

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The guys were very professional and knowledgeable of their work. I was impressed!

The guys were very professional and knowledgeable of their work. I was impressed!

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Prices could be aa little lower

Prices could be aa little lower

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Worked fast, explained the services, friendly, did a great job.

Worked fast, explained the services, friendly, did a great job.

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They know what they are doing

They know what they are doing

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I've been getting my oil changed here for years and never have an issue. My job requires a lot of travel which results in the oi ...

I've been getting my oil changed here for years and never have an issue. My job requires a lot of travel which results in the oil needing to be changed every other month.

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Speed of service

Speed of service

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The way you are treated as a customer plus they keep me informed on what my van needs since I drive it a lot because of my busin ...

The way you are treated as a customer plus they keep me informed on what my van needs since I drive it a lot because of my business

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didn't know how to check my coolant container to show me

didn't know how to check my coolant container to show me

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The oil change took longer than I thought it should. I was there first but the car that came in behind got worked on first

The oil change took longer than I thought it should. I was there first but the car that came in behind got worked on first

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Never had a problem and they employees are always friendly.

Never had a problem and they employees are always friendly.

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Because they did a professional job and did a good job on my car.

Because they did a professional job and did a good job on my car.

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Fast and friendly service

Fast and friendly service

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Fast and convienvient

Fast and convienvient

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I would have preferred the option of purchasing Pennzoil

I would have preferred the option of purchasing Pennzoil

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Very friendly no pressure and very professional

Very friendly no pressure and very professional

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I received the results I wanted with no hassle and I left feeling confident in the performance of the staff.

I received the results I wanted with no hassle and I left feeling confident in the performance of the staff.

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Good fast service

Good fast service

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I do not have expertise in car maintenance. Jacob put me at ease and assured me that he checks all the fluids, the tires, the l ...

I do not have expertise in car maintenance. Jacob put me at ease and assured me that he checks all the fluids, the tires, the lights. I forgot to ask about the belts. but I will do that the next visit. I do a lot of long distance travel and am grateful to know I can get my car road ready.

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Price point could have been a little better

Price point could have been a little better

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I WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED. I WILL RETURN FOR MY NEXT OIL CHANGE. THEY ARE VERY POLITE.

I WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED. I WILL RETURN FOR MY NEXT OIL CHANGE. THEY ARE VERY POLITE.

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Price too high

Price too high

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They are very thorough in checking everything. I had a problem with a mouse nest in my cabin air filter back in December so they ...

They are very thorough in checking everything. I had a problem with a mouse nest in my cabin air filter back in December so they check on it for me every time now and the darn mouse had made another nest up in there. The guys cleaned it out for me in addition to everything else. I really appreciate their attention to detail and how quick I can get in and out. I used to always get my oil changed at Wal-Mart but haven't since I started going here. I'll never go anywhere else and recommend them to all my friends and family.

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Employees explain what they are doing, very professional and friendly

Employees explain what they are doing, very professional and friendly

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It's quick, convenient, and trustworthy service.

It's quick, convenient, and trustworthy service.

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they check everything its fast and cheap

they check everything its fast and cheap

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Everytime I go in let me change this, for a vehical at the age of your we need to flush the transmission ect ect

Everytime I go in let me change this, for a vehical at the age of your we need to flush the transmission ect ect

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Excellent

Excellent

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Employees did their job which I expected

Employees did their job which I expected

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Fast and efficient service. Got my oil changed during my 30 minute lunch period and made it back work with time to spare. Now ...

Fast and efficient service. Got my oil changed during my 30 minute lunch period and made it back work with time to spare. Now I have more time to do the things I really want to do during my days off

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Everything was fine very knowledgeable about everything

Everything was fine very knowledgeable about everything

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I felt they were professional and swift

I felt they were professional and swift

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Employees were very friendly and knowledgeable

Employees were very friendly and knowledgeable

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The workers were not super friendly and did not offer much more than minimal explanations. I also had to ask for the rest of my ...

The workers were not super friendly and did not offer much more than minimal explanations. I also had to ask for the rest of my coupons to be returned to me. They were courteous, but not very outgoing. Also, the internet was down so they could not look up the car record.

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Friendly, knowledgeable good folks.

Friendly, knowledgeable good folks.

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I was very satisfied.

I was very satisfied.

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The cost for the cabin air filter replacement was mis-quoted initially and extremely over priced. When I checked into the cost ...

The cost for the cabin air filter replacement was mis-quoted initially and extremely over priced. When I checked into the cost for this item elsewhere I was extremely disappointed with the amount Valvoline charged me.It was in excess of 3x the amount I could have paid elsewhere. Shame on me for not knowing this and assuming your prices would be competitive or comparable. :/

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Fast and quickly service. Instant oil change done quickly less than 30 minutes of service.

Fast and quickly service. Instant oil change done quickly less than 30 minutes of service.

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Staff was very knowledgeable and friendly. Service was very fast. Was very well pleased.

Staff was very knowledgeable and friendly. Service was very fast. Was very well pleased.

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Fast service and friendly staff.

Fast service and friendly staff.

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Very quick and professional

Very quick and professional

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The guy informed us of services that are due now aside from standard oil change. The transmission service cannot be done at thi ...

The guy informed us of services that are due now aside from standard oil change. The transmission service cannot be done at this particular facility but he told me of another Valvoline center that can.

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I've been through over a half dozen oil change facilities in my years as an automobile owner. Including Valvoline Instant Oil Ch ...

I've been through over a half dozen oil change facilities in my years as an automobile owner. Including Valvoline Instant Oil Changes in Somerset, Georgetown, Lexington, Richmond, and obviously Lebanon. This is hands down the most enjoyable one to pass through in all my years. The gentlemen that run this establishment are the most friendly and enjoyable people to interact with I've ever experienced in going on 15 years of utilizing these facilities. It was undoubtedly a great decision to add this location to the Valvoline fleet.

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Quick and did a good job

Quick and did a good job

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I saw enthusiasm from the staff and they were friendly and courteous. They offered tire rotation but before doing so checked u ...

I saw enthusiasm from the staff and they were friendly and courteous. They offered tire rotation but before doing so checked under my car and told me that they couldn't use the lift on my car. I am so glad they checked before doing so and possibly damaging my vehicle. Also before I arrived two of the employees were out by the road waving a signs stating that there was no waiting at the moment and they seemed very happy when I pulled in. I was headed there anyway but loved to see those workers out attempting to recruit business and being happy to do so. Don't see that much these days! Kudos to them, they deserve a raise.

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This is the first time I have been here' The workers were more than great on their part. y problem was the charge. I been using ...

This is the first time I have been here' The workers were more than great on their part. y problem was the charge. I been using the ford garage for atotla of$46.69 per change. Here I paid $73.57. That is just too much difference. As of now I have no plans to return.ThanksJerry Hatchel495 Mcelroy pikeLebanon ky 40033

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Fast friendly service.

Fast friendly service.

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Very pleasant experience, in and out in a matter of no time.

Very pleasant experience, in and out in a matter of no time.

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I was really impressed by the precision of the attendants. Really liked the way they communicated with the others to make sure e ...

I was really impressed by the precision of the attendants. Really liked the way they communicated with the others to make sure everything was done perfectly and in a timely matter.It was the first time I ever had a service like this and I will return.

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The gentlemen were very friendly and professional.

The gentlemen were very friendly and professional.

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Very fast and very thorough service.

Very fast and very thorough service.

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Personnel very polite, clean appearance/uniforms and made suggestions for next visit.

Personnel very polite, clean appearance/uniforms and made suggestions for next visit.

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Friendly, great service

Friendly, great service

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Pull in get my oil changed in a timely manner. Friendly staff.

Pull in get my oil changed in a timely manner. Friendly staff.

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Replaced belt. Delivery of belt took 20-30 minutes. Then they realized it was wrong size belt so took another 20 minutes or long ...

Replaced belt. Delivery of belt took 20-30 minutes. Then they realized it was wrong size belt so took another 20 minutes or longer.

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not a fair question no one is perfect

not a fair question no one is perfect

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Love the teamwork to get the job done quickly.

Love the teamwork to get the job done quickly.

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Would have preferred a shorter wait time

Would have preferred a shorter wait time

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Very quick and they seemed very knowledgeable and nice.

Very quick and they seemed very knowledgeable and nice.

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The speed of the oil change and the friendly guys working

The speed of the oil change and the friendly guys working

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Fast and friendly and knowledgeable techs.

Fast and friendly and knowledgeable techs.

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Friendly faces and good employees. I will return for my oil changes.

Friendly faces and good employees. I will return for my oil changes.

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The guys spoke to me as if they knew me, as if we were friends. They complimented my truck, and gave friendly advice on a couple ...

The guys spoke to me as if they knew me, as if we were friends. They complimented my truck, and gave friendly advice on a couple thing I should look into like a transmission flush. He explained the process, but didn't push it. I will probably return next week to get it done.

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No wait. Prices are better than in my hometown.

No wait. Prices are better than in my hometown.

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I was very satisfied with this experience

I was very satisfied with this experience

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I have went there several years and I really don't have any complaints. They go over everything and get me in and out. Very comf ...

I have went there several years and I really don't have any complaints. They go over everything and get me in and out. Very comfortable atmosphere

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I only had to wait a few minutes for a spot to open up, then my oil change was very fast and I had no problem using a coupon I g ...

I only had to wait a few minutes for a spot to open up, then my oil change was very fast and I had no problem using a coupon I got in the mail, and while other services were recommend to me, I didn't feel pressured so I feel like this is a very honest store that I would feel comfortable having work done at and would definitely recommend to my friends and family.

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Techs were knowledgeable. They worked well as a team. They were also very courteous

Techs were knowledgeable. They worked well as a team. They were also very courteous

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Nice , friendly people. Good service.

Nice , friendly people. Good service.

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I had a headlight out and it's difficult to change them. The guys went out of their way to help me fix my headlight. They were t ...

I had a headlight out and it's difficult to change them. The guys went out of their way to help me fix my headlight. They were trying to save me money on getting a new headlight and for that I'm so grateful to them. Thanks for going above and beyond to help me out! I'll be back for sure

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They were proficient.

They were proficient.

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I think $44.00 is kinda high priced for the small rural communities.

I think $44.00 is kinda high priced for the small rural communities.

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Friendly and effective

Friendly and effective

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My favorite part of the visit would have to be the friendliness and knowledge of the staff. The staff also had excellent teamwo ...

My favorite part of the visit would have to be the friendliness and knowledge of the staff. The staff also had excellent teamwork.

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The staff was great. I was serviced quickly and advised of things that need to be taken care of in the near future such as serpe ...

The staff was great. I was serviced quickly and advised of things that need to be taken care of in the near future such as serpentine belt replacement. I plan on returning to have this done before long.

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I am very knowledgeable about my vehicle. These young employees think all the customers are ignorant and can sell them anything ...

I am very knowledgeable about my vehicle. These young employees think all the customers are ignorant and can sell them anything they want. I've heard it all before......I think, they think, because you are in there you know nothing about your car. I am 57 years old and have worked on cars (trucks) my entire life. I just don't appreciate the employees attitude. Also, they talk so fast, you cannot understand half of what they say...irritating.....Also, $43 for just an oil change is too expensive. Before long I will just start changing it myself again.....

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Great people they were very professional

Great people they were very professional

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I always go there for both of my vehicle's oil changes. Last time I took my Lexus there they used synnthetic oil, changed out my ...

I always go there for both of my vehicle's oil changes. Last time I took my Lexus there they used synnthetic oil, changed out my sticker, and sent me on my way. Of course the added cost was a little shocking, but I had never used synthetic oil before and took their expert advice. I returned this week to get it changed again, as my sticker noted. They scanned my little sticker and started the process. In conversation I commented to the guy that I hated that I had to use the higher oil and still come in every 3000 miles. He acted shocked and then informed me that I only had to do it every 6k miles. After I of course already paid $90 for my service. He had record of me getting it done there prior to this day and said he's not sure why my sticker had 3000 miles on it. I told him that would've been nice to know before it was changed so I'd still have $90 in my pocket. It would have been nice to have been offered a gift certificate for a free oil change since it was their mess up. I wasn't even offered a discount. I'm not one to complain so I didn't say anything. But given the chance to on here, I feel like it's something you all should be aware of.

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the people working are very friendly they havea very good disposition

the people working are very friendly they havea very good disposition

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The service was great and quick. The workers were professional and curtious.

The service was great and quick. The workers were professional and curtious.

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Great customer service and a good price.

Great customer service and a good price.

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They didn't excel more than any other oil place. It wasn't fast. There wouldn't have been any difference if I went to big O's I ...

They didn't excel more than any other oil place. It wasn't fast. There wouldn't have been any difference if I went to big O's I just got to stay in the car. They did the job they were trained to do nothing else nothing more. I'm not complaining about there service just didn't stand out to me. Not a good way to ensure returning customers.

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The prices

The prices

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Right in and out ! Polite boys

Right in and out ! Polite boys

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Friendly

Friendly

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No waiting very friendly very well skilled at what they do

No waiting very friendly very well skilled at what they do

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The gentleman that was helping me was super friendly and made several suggestions on additional services that needed to be done ...

The gentleman that was helping me was super friendly and made several suggestions on additional services that needed to be done but I didn't feel at all pressured or uncomfortable. He was super friendly, knowledgeable, and even took time to help me look for a coupon which was my favorite part!

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Great service!

Great service!

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Pricing of most services were fair however some of the system fluid flush services were hyper inflated

Pricing of most services were fair however some of the system fluid flush services were hyper inflated

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I received instant service and everyone worked diligently to get the job done.

I received instant service and everyone worked diligently to get the job done.

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It cost me over 9 dollars to pay for a license plate bulb and to replace it.

It cost me over 9 dollars to pay for a license plate bulb and to replace it.

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it was quick and they did a good job

it was quick and they did a good job

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Overall good value and speedy service.

Overall good value and speedy service.

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Speedy and nice

Speedy and nice

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They were very friendly and even replaced a light for me at no charge.

They were very friendly and even replaced a light for me at no charge.

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They are all great guys and on task! Always willing to refill fluids check tres and add air when needed in between services. T ...

They are all great guys and on task! Always willing to refill fluids check tres and add air when needed in between services. This is very important to me and it's always been taken care of with a smile and have a great day!

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The service was great . Very friendly staff.

The service was great . Very friendly staff.

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Employees were tense and seemed to argue. The environment was uncomfortable and unfriendly.

Employees were tense and seemed to argue. The environment was uncomfortable and unfriendly.

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the guys were very fast and friendly

the guys were very fast and friendly

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I've been getting my oil changed there for over a year . Every one is so nice and friendly the service is great . I will recomme ...

I've been getting my oil changed there for over a year . Every one is so nice and friendly the service is great . I will recommend this place to others .

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All good, but a little pricey maybe

All good, but a little pricey maybe

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