Welcome. The Lebanon Valvoline Instant Oil Change is located approximately 0.4 miles north of Walmart Supercenter near the intersection of Veterans Memorial Highway KY-2154 and Campbellsville Road across from Time Warner Cable. Carlton Underwood, Manager
265 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
J Johnson
Service was fast yet thorough. Technicians were friendly and polite. They made feel like a valued costumer.
Service was fast yet thorough. Technicians were friendly and polite. They made feel like a valued costumer.
MORE
Jb
Fast, courteous,professional service.
Fast, courteous,professional service.
MORE
Charlie C.
friendly, knowledgeable staff, service was very quick, asked if I needed anything else, wipers, cabin filter, polite, no pressur ...
friendly, knowledgeable staff, service was very quick, asked if I needed anything else, wipers, cabin filter, polite, no pressure to purchase, enjoyable visit
MORE
JAE3
Rapid Entry, Very Knowledgeable technicians, Very Polite, Communicated well about needs of vehicle. Informed of items on my vehi ...
Rapid Entry, Very Knowledgeable technicians, Very Polite, Communicated well about needs of vehicle. Informed of items on my vehicle I was unaware I even had.Cody is a Excellent with customer service and knowledge of his products. Provided a Strong Sense of Concern for my service and value of my purchase.Josh was very prompt and supportive as well.
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Scott G
Very quick and good work
Very quick and good work
MORE
Stephen G
This was my first time I have had my car serviced at a Valvoline Instant oil change center. I was impressed how fast I was let i ...
This was my first time I have had my car serviced at a Valvoline Instant oil change center. I was impressed how fast I was let in the door, that you have cameras so I can watch what is happening, that all the transaction was on a screen I could see, how friendly all the tech's were, how fast was in & out!
MORE
Steve M
The job was completed with experienced workers and they were very helpful and friendly
The job was completed with experienced workers and they were very helpful and friendly
MORE
Jason C
Thorough and courteous.
Thorough and courteous.
MORE
Kay C
I was highly satisfied. They told me what they were doing and why. They answered any questions I had. And I had a concern unr ...
I was highly satisfied. They told me what they were doing and why. They answered any questions I had. And I had a concern unrelated to what they were doing and they checked it not and came back to me with the answer.
MORE
Anonymous
Valvoline you all are good
Valvoline you all are good
MORE
David
Friendly staff
Friendly staff
MORE
kentuckygentleman
service was quick and thorough
service was quick and thorough
MORE
Belle
All the staff were very outgoing. Communicated with me the entire time. Great small talk. They know my truck and like my truck. ...
All the staff were very outgoing. Communicated with me the entire time. Great small talk. They know my truck and like my truck. Wouldn't go anywhere else.
MORE
Caitlyn M
All employees were very knowledgeable and kind. I always have such a great experience at Valvoline!
All employees were very knowledgeable and kind. I always have such a great experience at Valvoline!
MORE
T&HShewmaker
The price and value of services were very satisfactory, as well as timeliness of maintenance on my vehicle. Employees were frien ...
The price and value of services were very satisfactory, as well as timeliness of maintenance on my vehicle. Employees were friendly and explained the process as they went along. Thanks!
MORE
Hank J.
The experience seemed normal to me.
The experience seemed normal to me.
MORE
Jeremy S
Fast and honest service. No hassle. Well done
Fast and honest service. No hassle. Well done
MORE
Romans3:23-25
Great and quick service!
Great and quick service!
MORE
Cattle Farmer
Quick, courteous service. No high pressure sales pitch.
Quick, courteous service. No high pressure sales pitch.
MORE
Gracie
I'm not sure that they truly checked everything. I knew I had a low tire, and the next day my low tire indicator was came on. ...
I'm not sure that they truly checked everything. I knew I had a low tire, and the next day my low tire indicator was came on. In previous visits I know that was something they used to check, but maybe that has changed.
MORE
Anonymous
The guy that normally does my oil change is very knowledgeable, friendly and professional. He wasn't there. The guy that was on ...
The guy that normally does my oil change is very knowledgeable, friendly and professional. He wasn't there. The guy that was on the computer was not as friendly. He didn't even have them top off my washer fluid.
MORE
Sue M
Friendly, knowledgeable, answered all my questions and had me in and out quickly.
Friendly, knowledgeable, answered all my questions and had me in and out quickly.
MORE
Larry f.
Very quick service in and out got what I needed and was gone no delays
Very quick service in and out got what I needed and was gone no delays
MORE
Joe Mama
quick; reasonable cost
quick; reasonable cost
MORE
Jane Bell
Great service
Great service
MORE
Allen M
Pulled right into bay, no waiting! Staff were courteous and professional ! When they found out I was retired military, I was tha ...
Pulled right into bay, no waiting! Staff were courteous and professional ! When they found out I was retired military, I was thanked for my service!
MORE
Shannon H
Fast service, constant communication between worker and myself, very through
Fast service, constant communication between worker and myself, very through
MORE
Jerry G
Great guys that are friendly and seem to know what they are doing.
Great guys that are friendly and seem to know what they are doing.
MORE
Thomas T Smith
service was quick and very good did not have air filter but order me one for next oil change thankyou satisfied customer
service was quick and very good did not have air filter but order me one for next oil change thankyou satisfied customer
MORE
Lebanon Dude
These guys are always great. Very informative and friendly.
These guys are always great. Very informative and friendly.
MORE
KA
Quick service!
Quick service!
MORE
Anonymous
It was fine, they did a good job
It was fine, they did a good job
MORE
Chris H.
Not sure why I'm being asked this question. I do not think I indicated any dissatisfaction with this visit or any previous visit ...
Not sure why I'm being asked this question. I do not think I indicated any dissatisfaction with this visit or any previous visit to this location.
MORE
waderock
Quick, courteous service.
Quick, courteous service.
MORE
Linda B
I had 2 tires that were pretty low , indicated on the screen . I get my oil changed there , they took care of my tires , no cha ...
I had 2 tires that were pretty low , indicated on the screen . I get my oil changed there , they took care of my tires , no charge ,
MORE
Laura
Not sure of the experience of the staff. Some seemed unsure of themselves. Do not like to be pressured into thinking I need serv ...
Not sure of the experience of the staff. Some seemed unsure of themselves. Do not like to be pressured into thinking I need services that i don’t want.
MORE
Hugh A
Services were done in an timely and efficient manner.
Services were done in an timely and efficient manner.
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Nathan M
The service was fast, the price was fair and everyone was friendly.
The service was fast, the price was fair and everyone was friendly.
MORE
Steve o
Service was great
Service was great
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Dale B
That were great! Love these guys!!
That were great! Love these guys!!
MORE
Chuck F
quick service, employees worked as a team
quick service, employees worked as a team
MORE
TheDonald
It wasn't free...lol
It wasn't free...lol
MORE
Hammond
Employees were courteous and friendly.
Employees were courteous and friendly.
MORE
Walter H
Rapid service and courteous staff.
Rapid service and courteous staff.
MORE
DianneW
The help was efficient, polite and helpful.
The help was efficient, polite and helpful.
MORE
Gina A
Friendly, helpful. Very efficiently got me in and out of the facility .
Friendly, helpful. Very efficiently got me in and out of the facility .
MORE
Jamie A
Great service!!!
Great service!!!
MORE
ARE
The service representative was insistent that the car needed upgraded oil. The signage indicated that oil change was 24.99, but ...
The service representative was insistent that the car needed upgraded oil. The signage indicated that oil change was 24.99, but the service representative never offered any discount or discussed the on sale product. This reminds me of the definition of bait and switch, so I'm dissatisfied about the deceptive practice that was used on me.
MORE
No
Valvoline used to have a free top off service. I didn't realize that I would need to pay for this until it was already in my car ...
Valvoline used to have a free top off service. I didn't realize that I would need to pay for this until it was already in my car. The gentleman waiting on me did not advise of this beforehand. It wasn't mentioned at all until I saw a price on the screen. Disappointed, you all used to be great! I don't mind paying for the oil but it should have been a choice, not an afterthought.
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Victoria C
Great service
Great service
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Maxwell
I learn something new about my truck that I did not know before When they scanned my VIN number I was told when the last time th ...
I learn something new about my truck that I did not know before When they scanned my VIN number I was told when the last time that truck had been in there and who the owner had been and what kind of oil he had used I recently bought my truck in 2016 and that was the last time the truck had been serviced by you all very informational
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Anonymous
you all did it good!! thanks
you all did it good!! thanks
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Sonya
Fast and friendly
Fast and friendly
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Chris H.
They are always efficient and friendly.
They are always efficient and friendly.
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BrianB
Just an oil change
Just an oil change
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jo
have to check there work valve cap
have to check there work valve cap
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Tina W.
Everyone was so nice . No one pressured me into buying anything else only suggested. A woman in her car next to me even told the ...
Everyone was so nice . No one pressured me into buying anything else only suggested. A woman in her car next to me even told them how professional she thought they were. I agree! From now on this particular Valvoline store will be my pick. Thank you !
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Kalvin M
Freindly staff took time to do the job in and out in good time
Freindly staff took time to do the job in and out in good time
MORE
Amb
Was very friendly.. knowledgeable. Explained everything to me. Was quick and out the door
Was very friendly.. knowledgeable. Explained everything to me. Was quick and out the door
MORE
Kay C
I was communicated with and shown an item if it needed replaced. My questions were answered. The work was done very profession ...
I was communicated with and shown an item if it needed replaced. My questions were answered. The work was done very professionally.
MORE
Janet s
The fellows at the Lebanon Ky store always take care of my oil changes. Good staff.
The fellows at the Lebanon Ky store always take care of my oil changes. Good staff.
MORE
JessieJ
The people was all nice and treated me with respect. The answered my questions in a very easy way for me to understand. I felt l ...
The people was all nice and treated me with respect. The answered my questions in a very easy way for me to understand. I felt like a valued costumer.
MORE
swissarmy
It was warm in the facility. I was in my way to work and it got warm with my a/c off
It was warm in the facility. I was in my way to work and it got warm with my a/c off
MORE
Anonymous
Everyone very friendly, The made sure everything done correctly. I am very satisfied with the Valvoline in Lebanon KY. I will b ...
Everyone very friendly, The made sure everything done correctly. I am very satisfied with the Valvoline in Lebanon KY. I will be going back. Kudos to everyone you did wonderful job.
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Steve o
Very professional
Very professional
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Jerry G
Staff is friendly and seems professional.
Staff is friendly and seems professional.
MORE
Sue B
Staff is friendly, knowledgeable. Work was done in a short time.
Staff is friendly, knowledgeable. Work was done in a short time.
MORE
NOWNKY
The staff was professional and courteous.
The staff was professional and courteous.
MORE
Lil2018
The service provider was very friendly with explaining why it was a good idea to replace filters. In addition he was very knowle ...
The service provider was very friendly with explaining why it was a good idea to replace filters. In addition he was very knowledgeable about the different types of oil allowing me to make the best decision.Both employee's I interacted with were very friendly.
MORE
Paul J
Fast service and knowledgeable staffAnd friendly
Fast service and knowledgeable staffAnd friendly
MORE
Don’t like posting nsme
Very nice,
Very nice,
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DrDel
The staff was friendly and efficient in doing the job and did not pressure me to do more services.
The staff was friendly and efficient in doing the job and did not pressure me to do more services.
MORE
Esther
Always check my tires for mr
Always check my tires for mr
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Diana Leroy
The friendly and quick service. The suggestions on other services without being pressure to do it.
The friendly and quick service. The suggestions on other services without being pressure to do it.
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Mona
The staff were all very friendly and helpful
The staff were all very friendly and helpful
MORE
Sanda B
Employees were very professional, quick service and a great price.
Employees were very professional, quick service and a great price.
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Stokers Fleet
received services in professional, timely fashion
received services in professional, timely fashion
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Ken K
I pulled right into the bay and the crew jumped right on my truck and preformed the service. They explained to me what was going ...
I pulled right into the bay and the crew jumped right on my truck and preformed the service. They explained to me what was going on. The web cm from the pit area was a little jumpy. I was finished in record time and on my way.
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Robert
Great employees
Great employees
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KMattingly
The technician (Thompson) was very friendly and polite. He made my visit very enjoyable. Based on my visit, I recommend that he ...
The technician (Thompson) was very friendly and polite. He made my visit very enjoyable. Based on my visit, I recommend that he get a raise.
MORE
Charlie C.
Very friendly staff, knowledgeable about their work, assisted me in making a choice about the type of oil to use for my specific ...
Very friendly staff, knowledgeable about their work, assisted me in making a choice about the type of oil to use for my specific vehicle situation , so much appreciated their explanation of what to choose
MORE
Tb
Job was thorough, customer service was good, time spent on the job was managed well. In and out.
Job was thorough, customer service was good, time spent on the job was managed well. In and out.
MORE
PJ
Professional staff and excellent customer service every time!!
Professional staff and excellent customer service every time!!
MORE
Kay C
There is never pressure, just information which is very helpful. There service is very thorough.
There is never pressure, just information which is very helpful. There service is very thorough.
MORE
Crawf
Fast service.
Fast service.
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Chloe M
Fast and good value
Fast and good value
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Ramjet 250
Very professional and got me out in decent time. Good crew other than one who I think got frustrated with my hard hearing. But w ...
Very professional and got me out in decent time. Good crew other than one who I think got frustrated with my hard hearing. But we made it through it. I will definitely go back.
MORE
Bj M.
They were very professional and performed with oil in a timely manner
They were very professional and performed with oil in a timely manner
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TONY
QUICK,FRIENDILY,
QUICK,FRIENDILY,
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Robbie
Good service
Good service
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TOM
JUST GREAT SERVICE AND GOOD PRODUCT
JUST GREAT SERVICE AND GOOD PRODUCT
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Blah
I am satisfied. I always have my oil changed at this location.
I am satisfied. I always have my oil changed at this location.
MORE
WarKat1
Fast and speedy service.
Fast and speedy service.
MORE
Skyeone
Friendliness of the staff and explanations given on all service checks.
Friendliness of the staff and explanations given on all service checks.
MORE
Db89
Nice guys and knew what they were talking about
Nice guys and knew what they were talking about
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Anonymous
already explained in other questions.
already explained in other questions.
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Scott M.
I was satisfied. To me, "highly satisfied" is like "more perfect". It's an ignorant use of our language.
I was satisfied. To me, "highly satisfied" is like "more perfect". It's an ignorant use of our language.
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Faturo
These guys are on top of their game!
These guys are on top of their game!
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M Phillips
Quick and easy
Quick and easy
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Stephanie H
It was fast and staff were friendly
It was fast and staff were friendly
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Chris H.
They did a good job, as usual at this location.
They did a good job, as usual at this location.
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Anonymous
Great service
Great service
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Anonymous
tire pressure
tire pressure
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Josh G
Expirenced employees with your best interest at heart.
Expirenced employees with your best interest at heart.
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Scott C
The friendly employees and the overall service
The friendly employees and the overall service
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T Dooley
Fast friendly and knowledgeable
Fast friendly and knowledgeable
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Anonymous
As with everything...I think its a little pricey but not so much that I won't go back.. but it would be nice to see the prices d ...
As with everything...I think its a little pricey but not so much that I won't go back.. but it would be nice to see the prices down a little
MORE
Mike P. Very fast and explained everything !
Very fast ! Done a good job .
Very fast ! Done a good job .
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Kb
Great service and the guys were very friendly and helpful
Great service and the guys were very friendly and helpful
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Niki Ray
The fellows were friendly and professional.
The fellows were friendly and professional.
MORE
Tburk
Asked question about check engine light and he just responded with it could be this or that but did not offer to try to check fo ...
Asked question about check engine light and he just responded with it could be this or that but did not offer to try to check for an issue.
MORE
chuck f
I think $45.00 is high for an oil change
I think $45.00 is high for an oil change
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Kay C
Any concern I expressed was checked out immediately. They were very professional and thorough.
Any concern I expressed was checked out immediately. They were very professional and thorough.
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Nancy G.
All of the questions you asked during this survey applies to why I was so satisfied. The men were most helpful and courteous.
All of the questions you asked during this survey applies to why I was so satisfied. The men were most helpful and courteous.
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Peggystjoe
I own a Buick encore and it's the only place I've ever taken my car to get the oil changed they always get me in and out as fast ...
I own a Buick encore and it's the only place I've ever taken my car to get the oil changed they always get me in and out as fast as they can and doing a great job
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rhondac
Because they explain stuff to you
Because they explain stuff to you
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Jennifer
The cost was $63 they did not top off my fluids as I had asked. I can to another location close by and pay $35 and the check eve ...
The cost was $63 they did not top off my fluids as I had asked. I can to another location close by and pay $35 and the check everything. On my receipt they said they checked all fluid however they did not. He talked me into getting synthetic oil because I would receive a bigger discount and it was outrageous. I have never paid this much for an oil change in my 20 years of vehicle maintenance.
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denny
everything went well...employees were very courteous
everything went well...employees were very courteous
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JMC
Cody and Gary provided excellent customer service.
Cody and Gary provided excellent customer service.
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Bobby L
Needed an oil change, got an oil change. In and out fast. Now my truck has new body fluids, good day in the neighborhood. Frie ...
Needed an oil change, got an oil change. In and out fast. Now my truck has new body fluids, good day in the neighborhood. Friendly staff, good work.
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kimp
Fast and friendly service.
Fast and friendly service.
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Charlie C.
quick service with good employees, clean and neat service area, reasonable price
quick service with good employees, clean and neat service area, reasonable price
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Faturo
The guys at the Labanon, ky location are the best and most knowledgable valvoline group ive ever dealt with and Ive been to alot ...
The guys at the Labanon, ky location are the best and most knowledgable valvoline group ive ever dealt with and Ive been to alot...these guys need a raise...
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Gina N
Fast and friendly service they are always helpful and informative.
Fast and friendly service they are always helpful and informative.
MORE
hall
Staff was great very friendly and helpful. However I wanted a tire rotation too and the lift at the store wouldn’t work on my t ...
Staff was great very friendly and helpful. However I wanted a tire rotation too and the lift at the store wouldn’t work on my type of SUV. Had I known I would have gone elsewhere so I could get both oil change and tire rotation at the same time.
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Tom w
Price is high
Price is high
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Mikie Thomas
Drive in and drive out quickly.
Drive in and drive out quickly.
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Noodle
Got in and out in a timely manner. Would like a better explanation of what was going on in a step by step manner.
Got in and out in a timely manner. Would like a better explanation of what was going on in a step by step manner.
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bjonesw
All was good! I will return.
All was good! I will return.
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Art mom
The people working were very helpful with the issues that I needed and answered all questions.
The people working were very helpful with the issues that I needed and answered all questions.
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Scorpion3450
The staff appeared to know there stuff and were friendly
The staff appeared to know there stuff and were friendly
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B.B.
Very good at what they do
Very good at what they do
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Garry R
Fast friendly
Fast friendly
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Gene L
I did feel like I was being pushed to buy more services than I wanted at the time, but it was just shy of being too pushy. I als ...
I did feel like I was being pushed to buy more services than I wanted at the time, but it was just shy of being too pushy. I also felt as though I was more of a number than a friend. I realize I am a customer, but everyone likes to be put at ease, & treated with more professional friendliness than as just another number. Overall, I was pleased, just didn't feel "highly" pleased. I'll be back again though.
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Amy
Associates are very friendly and professional. I’ve never had an issue there
Associates are very friendly and professional. I’ve never had an issue there
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Sonshine Acres
They were QUICK! Great service, worked together, and finished in lightening speed
They were QUICK! Great service, worked together, and finished in lightening speed
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Karen C
They noticed I was a veteran and gave me a discount. I didn't know they offered that.
They noticed I was a veteran and gave me a discount. I didn't know they offered that.
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Dominic G
Gary was very helpful. He found some bad lug nuts and advised me to have them replaced, even told me where I could get the part. ...
Gary was very helpful. He found some bad lug nuts and advised me to have them replaced, even told me where I could get the part.
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Debbie M
I have a power steering pump going bad the technician recommended I let them flush it and it may keep. Me from having to buys ne ...
I have a power steering pump going bad the technician recommended I let them flush it and it may keep. Me from having to buys new one if not as bad as the fluid was broken down it would damage a new one should I have to replace it. That made perfect sense and I greatly appreciated it
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Notgoingback
Price of an oil change was too high....cost me $58 for an oil change ONLY.....Thats about $25 too much.
Price of an oil change was too high....cost me $58 for an oil change ONLY.....Thats about $25 too much.
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Wanda C
Great service
Great service
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Jim Thomas
Always great service
Always great service
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Anonymous
Very good people
Very good people
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Kay
Very professional
Very professional
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Anonymous
The staff were very friendly and helpful.
The staff were very friendly and helpful.
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addude
it was great.
it was great.
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Dale H
Prices are just too high for my vehicles.
Prices are just too high for my vehicles.
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Js
The price is a little high for oil change other then that everything was good
The price is a little high for oil change other then that everything was good
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Lisa G
These guys were awesome!
These guys were awesome!
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TomT
Location is convenient. Price is competitive and staff was focused on job at hand. My last service center spent too much time go ...
Location is convenient. Price is competitive and staff was focused on job at hand. My last service center spent too much time gossiping.
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Josh
No real reason I'm never highly satisfied
No real reason I'm never highly satisfied
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Nancy s.
The owner found a filter under my dash for the air that had never been changed and replaced it. He was very knowledgeable about ...
The owner found a filter under my dash for the air that had never been changed and replaced it. He was very knowledgeable about my Toyota. I would trust him to know what to do.
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Raina
They completed the oil change in a satisfactory manner but did no more or less than the job required. They did not check my ligh ...
They completed the oil change in a satisfactory manner but did no more or less than the job required. They did not check my lights, top off my fluids, etc.
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Pete G
Good crew, friendly, they were happy to be there and were fast and efficient:)
Good crew, friendly, they were happy to be there and were fast and efficient:)
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Lubemeup
The price is high. What happened to $25.99 oil changes.
The price is high. What happened to $25.99 oil changes.
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Amanda
Staff was friendly and courteous.
Staff was friendly and courteous.
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N.N
Because it's quick and easy the people who work there are nice and respectful.
Because it's quick and easy the people who work there are nice and respectful.
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Charlie s
Nice people
Nice people
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Monica H
The gentlemen were experience in their knowledge of the merchandise of the company products. Very kind and friendly. Well man ...
The gentlemen were experience in their knowledge of the merchandise of the company products. Very kind and friendly. Well mannered young men.
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Thaddeus Wolfe
They were fast friendly and courteous.
They were fast friendly and courteous.
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Tammy T
Staff is always friendly and efficient.
Staff is always friendly and efficient.
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Deann p
They check numberous things as far as fluids,lights and tires a lot of places don't due that
They check numberous things as far as fluids,lights and tires a lot of places don't due that
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heatherl
The service is too expensive I paid $75 for an oil change. I'm aware synthetic oil is expensive and you pay a premium for fast ...
The service is too expensive I paid $75 for an oil change. I'm aware synthetic oil is expensive and you pay a premium for fast service but I believe it's still overpriced. The staff treated me excellent. They were knowledgeable and efficient.
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Lebanon
Friendly staff and price.
Friendly staff and price.
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Linda B
I had never had Valvoline changy oil , it was a pleasant experience
I had never had Valvoline changy oil , it was a pleasant experience
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Jess
The guys were very professional and knowledgeable of their work. I was impressed!
The guys were very professional and knowledgeable of their work. I was impressed!
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Robbie C
Prices could be aa little lower
Prices could be aa little lower
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Sue B
Worked fast, explained the services, friendly, did a great job.
Worked fast, explained the services, friendly, did a great job.
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JimT
They know what they are doing
They know what they are doing
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Satisfied C
I've been getting my oil changed here for years and never have an issue. My job requires a lot of travel which results in the oi ...
I've been getting my oil changed here for years and never have an issue. My job requires a lot of travel which results in the oil needing to be changed every other month.
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Leslie
Speed of service
Speed of service
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Donna C
The way you are treated as a customer plus they keep me informed on what my van needs since I drive it a lot because of my busin ...
The way you are treated as a customer plus they keep me informed on what my van needs since I drive it a lot because of my business
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clay
didn't know how to check my coolant container to show me
didn't know how to check my coolant container to show me
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jm
The oil change took longer than I thought it should. I was there first but the car that came in behind got worked on first
The oil change took longer than I thought it should. I was there first but the car that came in behind got worked on first
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Myra S
Never had a problem and they employees are always friendly.
Never had a problem and they employees are always friendly.
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Rhondac
Because they did a professional job and did a good job on my car.
Because they did a professional job and did a good job on my car.
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Alicia
Fast and friendly service
Fast and friendly service
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Dh
Fast and convienvient
Fast and convienvient
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Gary L.
I would have preferred the option of purchasing Pennzoil
I would have preferred the option of purchasing Pennzoil
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Lisa W
Very friendly no pressure and very professional
Very friendly no pressure and very professional
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Doc H
I received the results I wanted with no hassle and I left feeling confident in the performance of the staff.
I received the results I wanted with no hassle and I left feeling confident in the performance of the staff.
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Chuck
Good fast service
Good fast service
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Kay C
I do not have expertise in car maintenance. Jacob put me at ease and assured me that he checks all the fluids, the tires, the l ...
I do not have expertise in car maintenance. Jacob put me at ease and assured me that he checks all the fluids, the tires, the lights. I forgot to ask about the belts. but I will do that the next visit. I do a lot of long distance travel and am grateful to know I can get my car road ready.
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Bobby G
Price point could have been a little better
Price point could have been a little better
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DEBBIE WRIGHT
I WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED. I WILL RETURN FOR MY NEXT OIL CHANGE. THEY ARE VERY POLITE.
I WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED. I WILL RETURN FOR MY NEXT OIL CHANGE. THEY ARE VERY POLITE.
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Too costly
Price too high
Price too high
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KJS
They are very thorough in checking everything. I had a problem with a mouse nest in my cabin air filter back in December so they ...
They are very thorough in checking everything. I had a problem with a mouse nest in my cabin air filter back in December so they check on it for me every time now and the darn mouse had made another nest up in there. The guys cleaned it out for me in addition to everything else. I really appreciate their attention to detail and how quick I can get in and out. I used to always get my oil changed at Wal-Mart but haven't since I started going here. I'll never go anywhere else and recommend them to all my friends and family.
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Shannon H
Employees explain what they are doing, very professional and friendly
Employees explain what they are doing, very professional and friendly
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AML
It's quick, convenient, and trustworthy service.
It's quick, convenient, and trustworthy service.
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andy52
they check everything its fast and cheap
they check everything its fast and cheap
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jgm
Everytime I go in let me change this, for a vehical at the age of your we need to flush the transmission ect ect
Everytime I go in let me change this, for a vehical at the age of your we need to flush the transmission ect ect
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Anonymous
Excellent
Excellent
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george G
Employees did their job which I expected
Employees did their job which I expected
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Lee C.
Fast and efficient service. Got my oil changed during my 30 minute lunch period and made it back work with time to spare. Now ...
Fast and efficient service. Got my oil changed during my 30 minute lunch period and made it back work with time to spare. Now I have more time to do the things I really want to do during my days off
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Stacy M
Everything was fine very knowledgeable about everything
Everything was fine very knowledgeable about everything
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Theresa
I felt they were professional and swift
I felt they were professional and swift
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Tlm
Employees were very friendly and knowledgeable
Employees were very friendly and knowledgeable
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kkadams
The workers were not super friendly and did not offer much more than minimal explanations. I also had to ask for the rest of my ...
The workers were not super friendly and did not offer much more than minimal explanations. I also had to ask for the rest of my coupons to be returned to me. They were courteous, but not very outgoing. Also, the internet was down so they could not look up the car record.
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Johnny J
Friendly, knowledgeable good folks.
Friendly, knowledgeable good folks.
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GraceM
I was very satisfied.
I was very satisfied.
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Just a girl
The cost for the cabin air filter replacement was mis-quoted initially and extremely over priced. When I checked into the cost ...
The cost for the cabin air filter replacement was mis-quoted initially and extremely over priced. When I checked into the cost for this item elsewhere I was extremely disappointed with the amount Valvoline charged me.It was in excess of 3x the amount I could have paid elsewhere. Shame on me for not knowing this and assuming your prices would be competitive or comparable. :/
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BreannaR.
Fast and quickly service. Instant oil change done quickly less than 30 minutes of service.
Fast and quickly service. Instant oil change done quickly less than 30 minutes of service.
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Sherry N
Staff was very knowledgeable and friendly. Service was very fast. Was very well pleased.
Staff was very knowledgeable and friendly. Service was very fast. Was very well pleased.
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DotH
Fast service and friendly staff.
Fast service and friendly staff.
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Curlingkim
Very quick and professional
Very quick and professional
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BJohnson
The guy informed us of services that are due now aside from standard oil change. The transmission service cannot be done at thi ...
The guy informed us of services that are due now aside from standard oil change. The transmission service cannot be done at this particular facility but he told me of another Valvoline center that can.
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Karl B.
I've been through over a half dozen oil change facilities in my years as an automobile owner. Including Valvoline Instant Oil Ch ...
I've been through over a half dozen oil change facilities in my years as an automobile owner. Including Valvoline Instant Oil Changes in Somerset, Georgetown, Lexington, Richmond, and obviously Lebanon. This is hands down the most enjoyable one to pass through in all my years. The gentlemen that run this establishment are the most friendly and enjoyable people to interact with I've ever experienced in going on 15 years of utilizing these facilities. It was undoubtedly a great decision to add this location to the Valvoline fleet.
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Tommy c
Quick and did a good job
Quick and did a good job
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LisaH
I saw enthusiasm from the staff and they were friendly and courteous. They offered tire rotation but before doing so checked u ...
I saw enthusiasm from the staff and they were friendly and courteous. They offered tire rotation but before doing so checked under my car and told me that they couldn't use the lift on my car. I am so glad they checked before doing so and possibly damaging my vehicle. Also before I arrived two of the employees were out by the road waving a signs stating that there was no waiting at the moment and they seemed very happy when I pulled in. I was headed there anyway but loved to see those workers out attempting to recruit business and being happy to do so. Don't see that much these days! Kudos to them, they deserve a raise.
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Anonymous
This is the first time I have been here' The workers were more than great on their part. y problem was the charge. I been using ...
This is the first time I have been here' The workers were more than great on their part. y problem was the charge. I been using the ford garage for atotla of$46.69 per change. Here I paid $73.57. That is just too much difference. As of now I have no plans to return.ThanksJerry Hatchel495 Mcelroy pikeLebanon ky 40033
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A Clark
Fast friendly service.
Fast friendly service.
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scambron
Very pleasant experience, in and out in a matter of no time.
Very pleasant experience, in and out in a matter of no time.
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Curtisd
I was really impressed by the precision of the attendants. Really liked the way they communicated with the others to make sure e ...
I was really impressed by the precision of the attendants. Really liked the way they communicated with the others to make sure everything was done perfectly and in a timely matter.It was the first time I ever had a service like this and I will return.
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Peggyp
The gentlemen were very friendly and professional.
The gentlemen were very friendly and professional.
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CH
Very fast and very thorough service.
Very fast and very thorough service.
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DR
Personnel very polite, clean appearance/uniforms and made suggestions for next visit.
Personnel very polite, clean appearance/uniforms and made suggestions for next visit.
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BrendaW
Friendly, great service
Friendly, great service
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Mikie T
Pull in get my oil changed in a timely manner. Friendly staff.
Pull in get my oil changed in a timely manner. Friendly staff.
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MH
Replaced belt. Delivery of belt took 20-30 minutes. Then they realized it was wrong size belt so took another 20 minutes or long ...
Replaced belt. Delivery of belt took 20-30 minutes. Then they realized it was wrong size belt so took another 20 minutes or longer.
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bill t
not a fair question no one is perfect
not a fair question no one is perfect
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MS
Love the teamwork to get the job done quickly.
Love the teamwork to get the job done quickly.
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NikkiM
Would have preferred a shorter wait time
Would have preferred a shorter wait time
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Wayne M.
Very quick and they seemed very knowledgeable and nice.
Very quick and they seemed very knowledgeable and nice.
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Scott Childress
The speed of the oil change and the friendly guys working
The speed of the oil change and the friendly guys working
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Pete G
Fast and friendly and knowledgeable techs.
Fast and friendly and knowledgeable techs.
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Wkpile
Friendly faces and good employees. I will return for my oil changes.
Friendly faces and good employees. I will return for my oil changes.
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Jason T.
The guys spoke to me as if they knew me, as if we were friends. They complimented my truck, and gave friendly advice on a couple ...
The guys spoke to me as if they knew me, as if we were friends. They complimented my truck, and gave friendly advice on a couple thing I should look into like a transmission flush. He explained the process, but didn't push it. I will probably return next week to get it done.
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TomH
No wait. Prices are better than in my hometown.
No wait. Prices are better than in my hometown.
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Peggyt
I was very satisfied with this experience
I was very satisfied with this experience
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Penny B
I have went there several years and I really don't have any complaints. They go over everything and get me in and out. Very comf ...
I have went there several years and I really don't have any complaints. They go over everything and get me in and out. Very comfortable atmosphere
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Nathan M
I only had to wait a few minutes for a spot to open up, then my oil change was very fast and I had no problem using a coupon I g ...
I only had to wait a few minutes for a spot to open up, then my oil change was very fast and I had no problem using a coupon I got in the mail, and while other services were recommend to me, I didn't feel pressured so I feel like this is a very honest store that I would feel comfortable having work done at and would definitely recommend to my friends and family.
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LaWanda
Techs were knowledgeable. They worked well as a team. They were also very courteous
Techs were knowledgeable. They worked well as a team. They were also very courteous
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Tom W.
Nice , friendly people. Good service.
Nice , friendly people. Good service.
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Amy B
I had a headlight out and it's difficult to change them. The guys went out of their way to help me fix my headlight. They were t ...
I had a headlight out and it's difficult to change them. The guys went out of their way to help me fix my headlight. They were trying to save me money on getting a new headlight and for that I'm so grateful to them. Thanks for going above and beyond to help me out! I'll be back for sure
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Patty
They were proficient.
They were proficient.
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C French
I think $44.00 is kinda high priced for the small rural communities.
I think $44.00 is kinda high priced for the small rural communities.
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TexGal
Friendly and effective
Friendly and effective
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Asi9existence
My favorite part of the visit would have to be the friendliness and knowledge of the staff. The staff also had excellent teamwo ...
My favorite part of the visit would have to be the friendliness and knowledge of the staff. The staff also had excellent teamwork.
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Joe s
The staff was great. I was serviced quickly and advised of things that need to be taken care of in the near future such as serpe ...
The staff was great. I was serviced quickly and advised of things that need to be taken care of in the near future such as serpentine belt replacement. I plan on returning to have this done before long.
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Tom M.
I am very knowledgeable about my vehicle. These young employees think all the customers are ignorant and can sell them anything ...
I am very knowledgeable about my vehicle. These young employees think all the customers are ignorant and can sell them anything they want. I've heard it all before......I think, they think, because you are in there you know nothing about your car. I am 57 years old and have worked on cars (trucks) my entire life. I just don't appreciate the employees attitude. Also, they talk so fast, you cannot understand half of what they say...irritating.....Also, $43 for just an oil change is too expensive. Before long I will just start changing it myself again.....
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God's Glory2
Great people they were very professional
Great people they were very professional
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Tara
I always go there for both of my vehicle's oil changes. Last time I took my Lexus there they used synnthetic oil, changed out my ...
I always go there for both of my vehicle's oil changes. Last time I took my Lexus there they used synnthetic oil, changed out my sticker, and sent me on my way. Of course the added cost was a little shocking, but I had never used synthetic oil before and took their expert advice. I returned this week to get it changed again, as my sticker noted. They scanned my little sticker and started the process. In conversation I commented to the guy that I hated that I had to use the higher oil and still come in every 3000 miles. He acted shocked and then informed me that I only had to do it every 6k miles. After I of course already paid $90 for my service. He had record of me getting it done there prior to this day and said he's not sure why my sticker had 3000 miles on it. I told him that would've been nice to know before it was changed so I'd still have $90 in my pocket. It would have been nice to have been offered a gift certificate for a free oil change since it was their mess up. I wasn't even offered a discount. I'm not one to complain so I didn't say anything. But given the chance to on here, I feel like it's something you all should be aware of.
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MARY T.
the people working are very friendly they havea very good disposition
the people working are very friendly they havea very good disposition
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David C.
The service was great and quick. The workers were professional and curtious.
The service was great and quick. The workers were professional and curtious.
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Joe D
Great customer service and a good price.
Great customer service and a good price.
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05impala
They didn't excel more than any other oil place. It wasn't fast. There wouldn't have been any difference if I went to big O's I ...
They didn't excel more than any other oil place. It wasn't fast. There wouldn't have been any difference if I went to big O's I just got to stay in the car. They did the job they were trained to do nothing else nothing more. I'm not complaining about there service just didn't stand out to me. Not a good way to ensure returning customers.
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Slivers
The prices
The prices
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EBuchanan
Right in and out ! Polite boys
Right in and out ! Polite boys
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Tam
Friendly
Friendly
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Shell40
No waiting very friendly very well skilled at what they do
No waiting very friendly very well skilled at what they do
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Lauren G
The gentleman that was helping me was super friendly and made several suggestions on additional services that needed to be done ...
The gentleman that was helping me was super friendly and made several suggestions on additional services that needed to be done but I didn't feel at all pressured or uncomfortable. He was super friendly, knowledgeable, and even took time to help me look for a coupon which was my favorite part!
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Todd3030
Great service!
Great service!
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Dlee
Pricing of most services were fair however some of the system fluid flush services were hyper inflated
Pricing of most services were fair however some of the system fluid flush services were hyper inflated
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Chuck F.
I received instant service and everyone worked diligently to get the job done.
I received instant service and everyone worked diligently to get the job done.
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Anonymous
It cost me over 9 dollars to pay for a license plate bulb and to replace it.
It cost me over 9 dollars to pay for a license plate bulb and to replace it.
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stacy m
it was quick and they did a good job
it was quick and they did a good job
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Dlee
Overall good value and speedy service.
Overall good value and speedy service.
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Gavins
Speedy and nice
Speedy and nice
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tinao
They were very friendly and even replaced a light for me at no charge.
They were very friendly and even replaced a light for me at no charge.
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Stephen F
They are all great guys and on task! Always willing to refill fluids check tres and add air when needed in between services. T ...
They are all great guys and on task! Always willing to refill fluids check tres and add air when needed in between services. This is very important to me and it's always been taken care of with a smile and have a great day!
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Josh D.
The service was great . Very friendly staff.
The service was great . Very friendly staff.
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DL
Employees were tense and seemed to argue. The environment was uncomfortable and unfriendly.
Employees were tense and seemed to argue. The environment was uncomfortable and unfriendly.
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kd
the guys were very fast and friendly
the guys were very fast and friendly
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Shatoya S
I've been getting my oil changed there for over a year . Every one is so nice and friendly the service is great . I will recomme ...
I've been getting my oil changed there for over a year . Every one is so nice and friendly the service is great . I will recommend this place to others .
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Cspald
All good, but a little pricey maybe
All good, but a little pricey maybe
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J Johnson
Service was fast yet thorough. Technicians were friendly and polite. They made feel like a valued costumer.
Service was fast yet thorough. Technicians were friendly and polite. They made feel like a valued costumer.
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Jb
Fast, courteous,professional service.
Fast, courteous,professional service.
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Charlie C.
friendly, knowledgeable staff, service was very quick, asked if I needed anything else, wipers, cabin filter, polite, no pressur ...
friendly, knowledgeable staff, service was very quick, asked if I needed anything else, wipers, cabin filter, polite, no pressure to purchase, enjoyable visit
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JAE3
Rapid Entry, Very Knowledgeable technicians, Very Polite, Communicated well about needs of vehicle. Informed of items on my vehi ...
Rapid Entry, Very Knowledgeable technicians, Very Polite, Communicated well about needs of vehicle. Informed of items on my vehicle I was unaware I even had.Cody is a Excellent with customer service and knowledge of his products. Provided a Strong Sense of Concern for my service and value of my purchase.Josh was very prompt and supportive as well.
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Scott G
Very quick and good work
Very quick and good work
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Stephen G
This was my first time I have had my car serviced at a Valvoline Instant oil change center. I was impressed how fast I was let i ...
This was my first time I have had my car serviced at a Valvoline Instant oil change center. I was impressed how fast I was let in the door, that you have cameras so I can watch what is happening, that all the transaction was on a screen I could see, how friendly all the tech's were, how fast was in & out!
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Steve M
The job was completed with experienced workers and they were very helpful and friendly
The job was completed with experienced workers and they were very helpful and friendly
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Jason C
Thorough and courteous.
Thorough and courteous.
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Kay C
I was highly satisfied. They told me what they were doing and why. They answered any questions I had. And I had a concern unr ...
I was highly satisfied. They told me what they were doing and why. They answered any questions I had. And I had a concern unrelated to what they were doing and they checked it not and came back to me with the answer.
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Anonymous
Valvoline you all are good
Valvoline you all are good
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David
Friendly staff
Friendly staff
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kentuckygentleman
service was quick and thorough
service was quick and thorough
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Belle
All the staff were very outgoing. Communicated with me the entire time. Great small talk. They know my truck and like my truck. ...
All the staff were very outgoing. Communicated with me the entire time. Great small talk. They know my truck and like my truck. Wouldn't go anywhere else.
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Caitlyn M
All employees were very knowledgeable and kind. I always have such a great experience at Valvoline!
All employees were very knowledgeable and kind. I always have such a great experience at Valvoline!
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T&HShewmaker
The price and value of services were very satisfactory, as well as timeliness of maintenance on my vehicle. Employees were frien ...
The price and value of services were very satisfactory, as well as timeliness of maintenance on my vehicle. Employees were friendly and explained the process as they went along. Thanks!
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Hank J.
The experience seemed normal to me.
The experience seemed normal to me.
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Jeremy S
Fast and honest service. No hassle. Well done
Fast and honest service. No hassle. Well done
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Romans3:23-25
Great and quick service!
Great and quick service!
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Cattle Farmer
Quick, courteous service. No high pressure sales pitch.
Quick, courteous service. No high pressure sales pitch.
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Gracie
I'm not sure that they truly checked everything. I knew I had a low tire, and the next day my low tire indicator was came on. ...
I'm not sure that they truly checked everything. I knew I had a low tire, and the next day my low tire indicator was came on. In previous visits I know that was something they used to check, but maybe that has changed.
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Anonymous
The guy that normally does my oil change is very knowledgeable, friendly and professional. He wasn't there. The guy that was on ...
The guy that normally does my oil change is very knowledgeable, friendly and professional. He wasn't there. The guy that was on the computer was not as friendly. He didn't even have them top off my washer fluid.
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Sue M
Friendly, knowledgeable, answered all my questions and had me in and out quickly.
Friendly, knowledgeable, answered all my questions and had me in and out quickly.
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Larry f.
Very quick service in and out got what I needed and was gone no delays
Very quick service in and out got what I needed and was gone no delays
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Joe Mama
quick; reasonable cost
quick; reasonable cost
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Jane Bell
Great service
Great service
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Allen M
Pulled right into bay, no waiting! Staff were courteous and professional ! When they found out I was retired military, I was tha ...
Pulled right into bay, no waiting! Staff were courteous and professional ! When they found out I was retired military, I was thanked for my service!
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Shannon H
Fast service, constant communication between worker and myself, very through
Fast service, constant communication between worker and myself, very through
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Jerry G
Great guys that are friendly and seem to know what they are doing.
Great guys that are friendly and seem to know what they are doing.
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Thomas T Smith
service was quick and very good did not have air filter but order me one for next oil change thankyou satisfied customer
service was quick and very good did not have air filter but order me one for next oil change thankyou satisfied customer
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Lebanon Dude
These guys are always great. Very informative and friendly.
These guys are always great. Very informative and friendly.
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KA
Quick service!
Quick service!
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Anonymous
It was fine, they did a good job
It was fine, they did a good job
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Chris H.
Not sure why I'm being asked this question. I do not think I indicated any dissatisfaction with this visit or any previous visit ...
Not sure why I'm being asked this question. I do not think I indicated any dissatisfaction with this visit or any previous visit to this location.
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waderock
Quick, courteous service.
Quick, courteous service.
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Linda B
I had 2 tires that were pretty low , indicated on the screen . I get my oil changed there , they took care of my tires , no cha ...
I had 2 tires that were pretty low , indicated on the screen . I get my oil changed there , they took care of my tires , no charge ,
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Laura
Not sure of the experience of the staff. Some seemed unsure of themselves. Do not like to be pressured into thinking I need serv ...
Not sure of the experience of the staff. Some seemed unsure of themselves. Do not like to be pressured into thinking I need services that i don’t want.
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Hugh A
Services were done in an timely and efficient manner.
Services were done in an timely and efficient manner.
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Nathan M
The service was fast, the price was fair and everyone was friendly.
The service was fast, the price was fair and everyone was friendly.
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Steve o
Service was great
Service was great
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Dale B
That were great! Love these guys!!
That were great! Love these guys!!
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Chuck F
quick service, employees worked as a team
quick service, employees worked as a team
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TheDonald
It wasn't free...lol
It wasn't free...lol
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Hammond
Employees were courteous and friendly.
Employees were courteous and friendly.
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Walter H
Rapid service and courteous staff.
Rapid service and courteous staff.
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DianneW
The help was efficient, polite and helpful.
The help was efficient, polite and helpful.
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Gina A
Friendly, helpful. Very efficiently got me in and out of the facility .
Friendly, helpful. Very efficiently got me in and out of the facility .
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Jamie A
Great service!!!
Great service!!!
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ARE
The service representative was insistent that the car needed upgraded oil. The signage indicated that oil change was 24.99, but ...
The service representative was insistent that the car needed upgraded oil. The signage indicated that oil change was 24.99, but the service representative never offered any discount or discussed the on sale product. This reminds me of the definition of bait and switch, so I'm dissatisfied about the deceptive practice that was used on me.
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No
Valvoline used to have a free top off service. I didn't realize that I would need to pay for this until it was already in my car ...
Valvoline used to have a free top off service. I didn't realize that I would need to pay for this until it was already in my car. The gentleman waiting on me did not advise of this beforehand. It wasn't mentioned at all until I saw a price on the screen. Disappointed, you all used to be great! I don't mind paying for the oil but it should have been a choice, not an afterthought.
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Victoria C
Great service
Great service
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Maxwell
I learn something new about my truck that I did not know before When they scanned my VIN number I was told when the last time th ...
I learn something new about my truck that I did not know before When they scanned my VIN number I was told when the last time that truck had been in there and who the owner had been and what kind of oil he had used I recently bought my truck in 2016 and that was the last time the truck had been serviced by you all very informational
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Anonymous
you all did it good!! thanks
you all did it good!! thanks
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Sonya
Fast and friendly
Fast and friendly
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Chris H.
They are always efficient and friendly.
They are always efficient and friendly.
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BrianB
Just an oil change
Just an oil change
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jo
have to check there work valve cap
have to check there work valve cap
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Tina W.
Everyone was so nice . No one pressured me into buying anything else only suggested. A woman in her car next to me even told the ...
Everyone was so nice . No one pressured me into buying anything else only suggested. A woman in her car next to me even told them how professional she thought they were. I agree! From now on this particular Valvoline store will be my pick. Thank you !
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Kalvin M
Freindly staff took time to do the job in and out in good time
Freindly staff took time to do the job in and out in good time
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Amb
Was very friendly.. knowledgeable. Explained everything to me. Was quick and out the door
Was very friendly.. knowledgeable. Explained everything to me. Was quick and out the door
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Kay C
I was communicated with and shown an item if it needed replaced. My questions were answered. The work was done very profession ...
I was communicated with and shown an item if it needed replaced. My questions were answered. The work was done very professionally.
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Janet s
The fellows at the Lebanon Ky store always take care of my oil changes. Good staff.
The fellows at the Lebanon Ky store always take care of my oil changes. Good staff.
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JessieJ
The people was all nice and treated me with respect. The answered my questions in a very easy way for me to understand. I felt l ...
The people was all nice and treated me with respect. The answered my questions in a very easy way for me to understand. I felt like a valued costumer.
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swissarmy
It was warm in the facility. I was in my way to work and it got warm with my a/c off
It was warm in the facility. I was in my way to work and it got warm with my a/c off
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Anonymous
Everyone very friendly, The made sure everything done correctly. I am very satisfied with the Valvoline in Lebanon KY. I will b ...
Everyone very friendly, The made sure everything done correctly. I am very satisfied with the Valvoline in Lebanon KY. I will be going back. Kudos to everyone you did wonderful job.
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Steve o
Very professional
Very professional
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Jerry G
Staff is friendly and seems professional.
Staff is friendly and seems professional.
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Sue B
Staff is friendly, knowledgeable. Work was done in a short time.
Staff is friendly, knowledgeable. Work was done in a short time.
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NOWNKY
The staff was professional and courteous.
The staff was professional and courteous.
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Lil2018
The service provider was very friendly with explaining why it was a good idea to replace filters. In addition he was very knowle ...
The service provider was very friendly with explaining why it was a good idea to replace filters. In addition he was very knowledgeable about the different types of oil allowing me to make the best decision.Both employee's I interacted with were very friendly.
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Paul J
Fast service and knowledgeable staffAnd friendly
Fast service and knowledgeable staffAnd friendly
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Don’t like posting nsme
Very nice,
Very nice,
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DrDel
The staff was friendly and efficient in doing the job and did not pressure me to do more services.
The staff was friendly and efficient in doing the job and did not pressure me to do more services.
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Esther
Always check my tires for mr
Always check my tires for mr
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Diana Leroy
The friendly and quick service. The suggestions on other services without being pressure to do it.
The friendly and quick service. The suggestions on other services without being pressure to do it.
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Mona
The staff were all very friendly and helpful
The staff were all very friendly and helpful
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Sanda B
Employees were very professional, quick service and a great price.
Employees were very professional, quick service and a great price.
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Stokers Fleet
received services in professional, timely fashion
received services in professional, timely fashion
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Ken K
I pulled right into the bay and the crew jumped right on my truck and preformed the service. They explained to me what was going ...
I pulled right into the bay and the crew jumped right on my truck and preformed the service. They explained to me what was going on. The web cm from the pit area was a little jumpy. I was finished in record time and on my way.
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Robert
Great employees
Great employees
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KMattingly
The technician (Thompson) was very friendly and polite. He made my visit very enjoyable. Based on my visit, I recommend that he ...
The technician (Thompson) was very friendly and polite. He made my visit very enjoyable. Based on my visit, I recommend that he get a raise.
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Charlie C.
Very friendly staff, knowledgeable about their work, assisted me in making a choice about the type of oil to use for my specific ...
Very friendly staff, knowledgeable about their work, assisted me in making a choice about the type of oil to use for my specific vehicle situation , so much appreciated their explanation of what to choose
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Tb
Job was thorough, customer service was good, time spent on the job was managed well. In and out.
Job was thorough, customer service was good, time spent on the job was managed well. In and out.
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PJ
Professional staff and excellent customer service every time!!
Professional staff and excellent customer service every time!!
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Kay C
There is never pressure, just information which is very helpful. There service is very thorough.
There is never pressure, just information which is very helpful. There service is very thorough.
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Crawf
Fast service.
Fast service.
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Chloe M
Fast and good value
Fast and good value
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Ramjet 250
Very professional and got me out in decent time. Good crew other than one who I think got frustrated with my hard hearing. But w ...
Very professional and got me out in decent time. Good crew other than one who I think got frustrated with my hard hearing. But we made it through it. I will definitely go back.
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Bj M.
They were very professional and performed with oil in a timely manner
They were very professional and performed with oil in a timely manner
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TONY
QUICK,FRIENDILY,
QUICK,FRIENDILY,
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Robbie
Good service
Good service
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TOM
JUST GREAT SERVICE AND GOOD PRODUCT
JUST GREAT SERVICE AND GOOD PRODUCT
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Blah
I am satisfied. I always have my oil changed at this location.
I am satisfied. I always have my oil changed at this location.
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WarKat1
Fast and speedy service.
Fast and speedy service.
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Skyeone
Friendliness of the staff and explanations given on all service checks.
Friendliness of the staff and explanations given on all service checks.
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Db89
Nice guys and knew what they were talking about
Nice guys and knew what they were talking about
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Anonymous
already explained in other questions.
already explained in other questions.
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Scott M.
I was satisfied. To me, "highly satisfied" is like "more perfect". It's an ignorant use of our language.
I was satisfied. To me, "highly satisfied" is like "more perfect". It's an ignorant use of our language.
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Faturo
These guys are on top of their game!
These guys are on top of their game!
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M Phillips
Quick and easy
Quick and easy
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Stephanie H
It was fast and staff were friendly
It was fast and staff were friendly
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Chris H.
They did a good job, as usual at this location.
They did a good job, as usual at this location.
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Anonymous
Great service
Great service
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Anonymous
tire pressure
tire pressure
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Josh G
Expirenced employees with your best interest at heart.
Expirenced employees with your best interest at heart.
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Scott C
The friendly employees and the overall service
The friendly employees and the overall service
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T Dooley
Fast friendly and knowledgeable
Fast friendly and knowledgeable
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Anonymous
As with everything...I think its a little pricey but not so much that I won't go back.. but it would be nice to see the prices d ...
As with everything...I think its a little pricey but not so much that I won't go back.. but it would be nice to see the prices down a little
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Mike P. Very fast and explained everything !
Very fast ! Done a good job .
Very fast ! Done a good job .
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Kb
Great service and the guys were very friendly and helpful
Great service and the guys were very friendly and helpful
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Niki Ray
The fellows were friendly and professional.
The fellows were friendly and professional.
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Tburk
Asked question about check engine light and he just responded with it could be this or that but did not offer to try to check fo ...
Asked question about check engine light and he just responded with it could be this or that but did not offer to try to check for an issue.
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chuck f
I think $45.00 is high for an oil change
I think $45.00 is high for an oil change
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Kay C
Any concern I expressed was checked out immediately. They were very professional and thorough.
Any concern I expressed was checked out immediately. They were very professional and thorough.
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Nancy G.
All of the questions you asked during this survey applies to why I was so satisfied. The men were most helpful and courteous.
All of the questions you asked during this survey applies to why I was so satisfied. The men were most helpful and courteous.
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Peggystjoe
I own a Buick encore and it's the only place I've ever taken my car to get the oil changed they always get me in and out as fast ...
I own a Buick encore and it's the only place I've ever taken my car to get the oil changed they always get me in and out as fast as they can and doing a great job
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rhondac
Because they explain stuff to you
Because they explain stuff to you
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Jennifer
The cost was $63 they did not top off my fluids as I had asked. I can to another location close by and pay $35 and the check eve ...
The cost was $63 they did not top off my fluids as I had asked. I can to another location close by and pay $35 and the check everything. On my receipt they said they checked all fluid however they did not. He talked me into getting synthetic oil because I would receive a bigger discount and it was outrageous. I have never paid this much for an oil change in my 20 years of vehicle maintenance.
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denny
everything went well...employees were very courteous
everything went well...employees were very courteous
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JMC
Cody and Gary provided excellent customer service.
Cody and Gary provided excellent customer service.
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Bobby L
Needed an oil change, got an oil change. In and out fast. Now my truck has new body fluids, good day in the neighborhood. Frie ...
Needed an oil change, got an oil change. In and out fast. Now my truck has new body fluids, good day in the neighborhood. Friendly staff, good work.
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kimp
Fast and friendly service.
Fast and friendly service.
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Charlie C.
quick service with good employees, clean and neat service area, reasonable price
quick service with good employees, clean and neat service area, reasonable price
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Faturo
The guys at the Labanon, ky location are the best and most knowledgable valvoline group ive ever dealt with and Ive been to alot ...
The guys at the Labanon, ky location are the best and most knowledgable valvoline group ive ever dealt with and Ive been to alot...these guys need a raise...
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Gina N
Fast and friendly service they are always helpful and informative.
Fast and friendly service they are always helpful and informative.
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hall
Staff was great very friendly and helpful. However I wanted a tire rotation too and the lift at the store wouldn’t work on my t ...
Staff was great very friendly and helpful. However I wanted a tire rotation too and the lift at the store wouldn’t work on my type of SUV. Had I known I would have gone elsewhere so I could get both oil change and tire rotation at the same time.
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Tom w
Price is high
Price is high
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Mikie Thomas
Drive in and drive out quickly.
Drive in and drive out quickly.
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Noodle
Got in and out in a timely manner. Would like a better explanation of what was going on in a step by step manner.
Got in and out in a timely manner. Would like a better explanation of what was going on in a step by step manner.
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bjonesw
All was good! I will return.
All was good! I will return.
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Art mom
The people working were very helpful with the issues that I needed and answered all questions.
The people working were very helpful with the issues that I needed and answered all questions.
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Scorpion3450
The staff appeared to know there stuff and were friendly
The staff appeared to know there stuff and were friendly
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B.B.
Very good at what they do
Very good at what they do
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Garry R
Fast friendly
Fast friendly
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Gene L
I did feel like I was being pushed to buy more services than I wanted at the time, but it was just shy of being too pushy. I als ...
I did feel like I was being pushed to buy more services than I wanted at the time, but it was just shy of being too pushy. I also felt as though I was more of a number than a friend. I realize I am a customer, but everyone likes to be put at ease, & treated with more professional friendliness than as just another number. Overall, I was pleased, just didn't feel "highly" pleased. I'll be back again though.
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Amy
Associates are very friendly and professional. I’ve never had an issue there
Associates are very friendly and professional. I’ve never had an issue there
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Sonshine Acres
They were QUICK! Great service, worked together, and finished in lightening speed
They were QUICK! Great service, worked together, and finished in lightening speed
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Karen C
They noticed I was a veteran and gave me a discount. I didn't know they offered that.
They noticed I was a veteran and gave me a discount. I didn't know they offered that.
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Dominic G
Gary was very helpful. He found some bad lug nuts and advised me to have them replaced, even told me where I could get the part. ...
Gary was very helpful. He found some bad lug nuts and advised me to have them replaced, even told me where I could get the part.
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Debbie M
I have a power steering pump going bad the technician recommended I let them flush it and it may keep. Me from having to buys ne ...
I have a power steering pump going bad the technician recommended I let them flush it and it may keep. Me from having to buys new one if not as bad as the fluid was broken down it would damage a new one should I have to replace it. That made perfect sense and I greatly appreciated it
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Notgoingback
Price of an oil change was too high....cost me $58 for an oil change ONLY.....Thats about $25 too much.
Price of an oil change was too high....cost me $58 for an oil change ONLY.....Thats about $25 too much.
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Wanda C
Great service
Great service
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Jim Thomas
Always great service
Always great service
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Anonymous
Very good people
Very good people
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Kay
Very professional
Very professional
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Anonymous
The staff were very friendly and helpful.
The staff were very friendly and helpful.
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addude
it was great.
it was great.
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Dale H
Prices are just too high for my vehicles.
Prices are just too high for my vehicles.
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Js
The price is a little high for oil change other then that everything was good
The price is a little high for oil change other then that everything was good
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Lisa G
These guys were awesome!
These guys were awesome!
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TomT
Location is convenient. Price is competitive and staff was focused on job at hand. My last service center spent too much time go ...
Location is convenient. Price is competitive and staff was focused on job at hand. My last service center spent too much time gossiping.
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Josh
No real reason I'm never highly satisfied
No real reason I'm never highly satisfied
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Nancy s.
The owner found a filter under my dash for the air that had never been changed and replaced it. He was very knowledgeable about ...
The owner found a filter under my dash for the air that had never been changed and replaced it. He was very knowledgeable about my Toyota. I would trust him to know what to do.
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Raina
They completed the oil change in a satisfactory manner but did no more or less than the job required. They did not check my ligh ...
They completed the oil change in a satisfactory manner but did no more or less than the job required. They did not check my lights, top off my fluids, etc.
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Pete G
Good crew, friendly, they were happy to be there and were fast and efficient:)
Good crew, friendly, they were happy to be there and were fast and efficient:)
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Lubemeup
The price is high. What happened to $25.99 oil changes.
The price is high. What happened to $25.99 oil changes.
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Amanda
Staff was friendly and courteous.
Staff was friendly and courteous.
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N.N
Because it's quick and easy the people who work there are nice and respectful.
Because it's quick and easy the people who work there are nice and respectful.
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Charlie s
Nice people
Nice people
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Monica H
The gentlemen were experience in their knowledge of the merchandise of the company products. Very kind and friendly. Well man ...
The gentlemen were experience in their knowledge of the merchandise of the company products. Very kind and friendly. Well mannered young men.
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Thaddeus Wolfe
They were fast friendly and courteous.
They were fast friendly and courteous.
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Tammy T
Staff is always friendly and efficient.
Staff is always friendly and efficient.
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Deann p
They check numberous things as far as fluids,lights and tires a lot of places don't due that
They check numberous things as far as fluids,lights and tires a lot of places don't due that
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heatherl
The service is too expensive I paid $75 for an oil change. I'm aware synthetic oil is expensive and you pay a premium for fast ...
The service is too expensive I paid $75 for an oil change. I'm aware synthetic oil is expensive and you pay a premium for fast service but I believe it's still overpriced. The staff treated me excellent. They were knowledgeable and efficient.
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Lebanon
Friendly staff and price.
Friendly staff and price.
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Linda B
I had never had Valvoline changy oil , it was a pleasant experience
I had never had Valvoline changy oil , it was a pleasant experience
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Jess
The guys were very professional and knowledgeable of their work. I was impressed!
The guys were very professional and knowledgeable of their work. I was impressed!
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Robbie C
Prices could be aa little lower
Prices could be aa little lower
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Sue B
Worked fast, explained the services, friendly, did a great job.
Worked fast, explained the services, friendly, did a great job.
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JimT
They know what they are doing
They know what they are doing
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Satisfied C
I've been getting my oil changed here for years and never have an issue. My job requires a lot of travel which results in the oi ...
I've been getting my oil changed here for years and never have an issue. My job requires a lot of travel which results in the oil needing to be changed every other month.
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Leslie
Speed of service
Speed of service
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Donna C
The way you are treated as a customer plus they keep me informed on what my van needs since I drive it a lot because of my busin ...
The way you are treated as a customer plus they keep me informed on what my van needs since I drive it a lot because of my business
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clay
didn't know how to check my coolant container to show me
didn't know how to check my coolant container to show me
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jm
The oil change took longer than I thought it should. I was there first but the car that came in behind got worked on first
The oil change took longer than I thought it should. I was there first but the car that came in behind got worked on first
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Myra S
Never had a problem and they employees are always friendly.
Never had a problem and they employees are always friendly.
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Rhondac
Because they did a professional job and did a good job on my car.
Because they did a professional job and did a good job on my car.
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Alicia
Fast and friendly service
Fast and friendly service
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Dh
Fast and convienvient
Fast and convienvient
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Gary L.
I would have preferred the option of purchasing Pennzoil
I would have preferred the option of purchasing Pennzoil
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Lisa W
Very friendly no pressure and very professional
Very friendly no pressure and very professional
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Doc H
I received the results I wanted with no hassle and I left feeling confident in the performance of the staff.
I received the results I wanted with no hassle and I left feeling confident in the performance of the staff.
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Chuck
Good fast service
Good fast service
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Kay C
I do not have expertise in car maintenance. Jacob put me at ease and assured me that he checks all the fluids, the tires, the l ...
I do not have expertise in car maintenance. Jacob put me at ease and assured me that he checks all the fluids, the tires, the lights. I forgot to ask about the belts. but I will do that the next visit. I do a lot of long distance travel and am grateful to know I can get my car road ready.
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Bobby G
Price point could have been a little better
Price point could have been a little better
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DEBBIE WRIGHT
I WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED. I WILL RETURN FOR MY NEXT OIL CHANGE. THEY ARE VERY POLITE.
I WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED. I WILL RETURN FOR MY NEXT OIL CHANGE. THEY ARE VERY POLITE.
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Too costly
Price too high
Price too high
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KJS
They are very thorough in checking everything. I had a problem with a mouse nest in my cabin air filter back in December so they ...
They are very thorough in checking everything. I had a problem with a mouse nest in my cabin air filter back in December so they check on it for me every time now and the darn mouse had made another nest up in there. The guys cleaned it out for me in addition to everything else. I really appreciate their attention to detail and how quick I can get in and out. I used to always get my oil changed at Wal-Mart but haven't since I started going here. I'll never go anywhere else and recommend them to all my friends and family.
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Shannon H
Employees explain what they are doing, very professional and friendly
Employees explain what they are doing, very professional and friendly
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AML
It's quick, convenient, and trustworthy service.
It's quick, convenient, and trustworthy service.
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andy52
they check everything its fast and cheap
they check everything its fast and cheap
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jgm
Everytime I go in let me change this, for a vehical at the age of your we need to flush the transmission ect ect
Everytime I go in let me change this, for a vehical at the age of your we need to flush the transmission ect ect
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Anonymous
Excellent
Excellent
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george G
Employees did their job which I expected
Employees did their job which I expected
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Lee C.
Fast and efficient service. Got my oil changed during my 30 minute lunch period and made it back work with time to spare. Now ...
Fast and efficient service. Got my oil changed during my 30 minute lunch period and made it back work with time to spare. Now I have more time to do the things I really want to do during my days off
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Stacy M
Everything was fine very knowledgeable about everything
Everything was fine very knowledgeable about everything
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Theresa
I felt they were professional and swift
I felt they were professional and swift
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Tlm
Employees were very friendly and knowledgeable
Employees were very friendly and knowledgeable
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kkadams
The workers were not super friendly and did not offer much more than minimal explanations. I also had to ask for the rest of my ...
The workers were not super friendly and did not offer much more than minimal explanations. I also had to ask for the rest of my coupons to be returned to me. They were courteous, but not very outgoing. Also, the internet was down so they could not look up the car record.
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Johnny J
Friendly, knowledgeable good folks.
Friendly, knowledgeable good folks.
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GraceM
I was very satisfied.
I was very satisfied.
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Just a girl
The cost for the cabin air filter replacement was mis-quoted initially and extremely over pri