Valvoline Instant Oil Change

STAY AWAY from this location! To start, the people here have an absolutely terrible attitude. I came here for an oil change and I initially agreed to have a differential service done, but after being told they could only service one section and not both, I decided I did not want the service at all. That should have been the end of it. Instead, the technician became visibly upset and aggressively insisted on selling me the service anyway. Even after I clearly said no multiple times, he tried to include it regardless. When I asked him to remove it, he became irate. A coworker approached him and asked if everything was okay. Hoping the situation would be handled professionally, I said, “No, he’s upset.” The coworker then snapped at me, saying, “Don’t say that. You wouldn’t like someone coming into your workplace saying that.” Completely uncalled for, especially since he had no idea what was going on. To top it off, he had the audacity to wave goodbye as he walked away. This guy was a Caucasian male with big goofy ear rings, don’t know his name. What makes this even worse is that all of this was happening while a senior technician was supposedly training a new employee, which makes the lack of professionalism and quality control even more concerning. I left the Broadway location feeling extremely uncomfortable and disrespected. I immediately went to the new location on Citation and Georgetown Rd, where they discovered the Broadway store failed to top off my fluids, didn’t check my tires, didn’t reset my oil life, and left an oil mess all over the front end of my vehicle. These are basic services that should have been completed correctly the first time. Thankfully, the team at the Citation location actually did their job and treated me with respect. I strongly advise everyone to stay far away from the Broadway store and take your business to the Citation location instead.