Valvoline Instant Oil Change Louisville, KY, 7401 3Rd St Rd

5

JS

They were very nice when our oil cap wouldn't come off and remembered us when we came back after getting it fixed.

They were very nice when our oil cap wouldn't come off and remembered us when we came back after getting it fixed.
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5

Gwilliams

Everything went smoothly

Everything went smoothly
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5

Cmw

Put my wiper blades on for me.

Put my wiper blades on for me.
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5

Teresa T

Quick, knowledgeable and friendly

Quick, knowledgeable and friendly
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5

Ray

Easy and quick and professional

Easy and quick and professional
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5

T

Friendly / knowledgeable staff. I appreciate how the staff informs the customers about general maintenance. On there vehicle but ...

Friendly / knowledgeable staff. I appreciate how the staff informs the customers about general maintenance. On there vehicle but never pressured to purchase.
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5

Katie G

Great service. Greeted instantly. Given good info. And quick.

Great service. Greeted instantly. Given good info. And quick.
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5

Knorth

Staff always treats me with respect, other places see my Jeep and assume it’s my husbands, Talking to me like I’m stupid. I high ...

Staff always treats me with respect, other places see my Jeep and assume it’s my husbands, Talking to me like I’m stupid. I highly recommend the staff at the New Cut Rd location above all others.
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5

Estela V.

All the staff were very courteous and skilled.

All the staff were very courteous and skilled.
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5

cindyl

Just overall good service.

Just overall good service.
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5

Lisa E.

The service attendant was very courteous and professional. I was in and out very quickly.

The service attendant was very courteous and professional. I was in and out very quickly.
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4

Squirrel

I have used the one on Dixie and it was not as personal and as knowledgeable

I have used the one on Dixie and it was not as personal and as knowledgeable
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5

Ronnieh

Always a friendly staff at this location.

Always a friendly staff at this location.
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5

ToniaD

Since moving to Louisville, the personnel at this station have been helpful & curteous.

Since moving to Louisville, the personnel at this station have been helpful & curteous.
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5

Melissa H.

I like not having to get out of my car especially if I have my grandkids with me and they are always so quick!

I like not having to get out of my car especially if I have my grandkids with me and they are always so quick!
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5

MindyS

The staff was very friendly and knowledgeable. I was in and out very quickly.

The staff was very friendly and knowledgeable. I was in and out very quickly.
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5

Anonymous

Professional and courteous staff. Fast service.

Professional and courteous staff. Fast service.
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5

Gary

I have been going to valvoline oil change for 7 years and have always received great service with no issues with my vehicle afte ...

I have been going to valvoline oil change for 7 years and have always received great service with no issues with my vehicle after leaving. Your associates are very professional and explain out all details as they're performing their duties. Thank you.
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5

7769

Very nice staff and knew exactly what to do for my smart car

Very nice staff and knew exactly what to do for my smart car
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5

Hs

No complaints

No complaints
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5

Racerxtr

Quick and efficient oil change with no pressure

Quick and efficient oil change with no pressure
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5

Dayanis

Best customer service and great environment. My husband and I only visit this location because of the Staff and overall experien ...

Best customer service and great environment. My husband and I only visit this location because of the Staff and overall experience
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5

Michael's daughter

Great visit fast efficient friendly service!

Great visit fast efficient friendly service!
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5

Rickymac

Best customer I have recieved in a long time

Best customer I have recieved in a long time
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5

Debbie L.

Not only did they complete my service they also found something that might be an issue with my car that they could not handle b ...

Not only did they complete my service they also found something that might be an issue with my car that they could not handle but recommended I see my service guy . They were very friendly and act out they were competent and all that they handled with my car
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5

Cheri M

Everyone was very professional and knowledgeable. Very polite.

Everyone was very professional and knowledgeable. Very polite.
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5

Jeff D

Convenience, demonstrated professionalism

Convenience, demonstrated professionalism
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5

P-Swain

Because the customer service was great I was able to get in and out

Because the customer service was great I was able to get in and out
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5

Lojack

I love the ideal waiting in the car for oil change was very relaxing and comfortable I had time to do my makeup before going to ...

I love the ideal waiting in the car for oil change was very relaxing and comfortable I had time to do my makeup before going to work! Lol
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5

Tsmith

I have been coming to Valvoline since I was 16. I have always been treated nice and the staff is awesome. I love being able to h ...

I have been coming to Valvoline since I was 16. I have always been treated nice and the staff is awesome. I love being able to have conversations from my past experiences.
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5

Silverback502

In and out service.

In and out service.
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5

Debbie M

All the techs were very friendly and helpful. Will use again when time for oil change.

All the techs were very friendly and helpful. Will use again when time for oil change.
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5

Shelly

The Staff that works at this location are ALWAYS polite, explain Clearly what they are doing to car, ask if I have any questions ...

The Staff that works at this location are ALWAYS polite, explain Clearly what they are doing to car, ask if I have any questions.I started going to this Valvoline location when they were recommend to me by the auto repairman.
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5

Barb T

The staff was pleasant,friendly, and work well together.

The staff was pleasant,friendly, and work well together.
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5

Shortee

Got it an out... Very Curteous... Offered services, checked what needed to be checked & gave me info on some preventive services

Got it an out... Very Curteous... Offered services, checked what needed to be checked & gave me info on some preventive services
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5

Bert

Fast service not pressured into buying other services

Fast service not pressured into buying other services
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5

Pop

Personnel were friendly & efficient. Took care of business.

Personnel were friendly & efficient. Took care of business.
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4

Td

So fast it was like a pit stop

So fast it was like a pit stop
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4

Deby H

It’s not that I wasn’t satisfied. It was raining and they where very busy which I understood. The question was did I have to wai ...

It’s not that I wasn’t satisfied. It was raining and they where very busy which I understood. The question was did I have to wait Yes because they where busyWait over 15 minutes because they where busy
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5

MDV

ALWAYS a pleasure to visit this Valvoline....like coming home!💕

ALWAYS a pleasure to visit this Valvoline....like coming home!💕
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4

Gus

price could been better

price could been better
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5

Kathy K

Was told the steps that were going to be done. Very knowledgeable about what they were doing. Very courteous.

Was told the steps that were going to be done. Very knowledgeable about what they were doing. Very courteous.
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5

Anonymous

great service

great service
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5

Sweety M

The people were very helpful

The people were very helpful
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5

ChristyL

They were knowledgable, friendly and fast.

They were knowledgable, friendly and fast.
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5

ibra

quick service, very professional and knowledgeable staff.

quick service, very professional and knowledgeable staff.
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4

SRB

I only had to wait outside longer than 15 minutes because of how busy you were. And the price of everything is to pricey. Almost ...

I only had to wait outside longer than 15 minutes because of how busy you were. And the price of everything is to pricey. Almost $70 just for an oil change is a bit much.
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5

Connie D

Very smooth visit as always

Very smooth visit as always
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4

Becca H

I had to ask for certain services and then had to ask for the results

I had to ask for certain services and then had to ask for the results
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5

Kevy D.

I went to a Wal-mart to save a buck. I have always used valvoline quick change oil place in the past. The clerk at wal-mart tota ...

I went to a Wal-mart to save a buck. I have always used valvoline quick change oil place in the past. The clerk at wal-mart totally ignored me, while on a personal phone call, behind the counter. I returned to my Valvoline store that i usually go to and told them the story. And how i should have just came there in the 1st place. Because of the quick, professional service i get evrytime. The managers name is Matt at the Valvoline store i go to in Louisville KY. I told him to keep up the good work, and he had a customer for life.
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4

S. Clark

Nothing special, just an oil change.

Nothing special, just an oil change.
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5

Loreli

Attentive service, explained services, offered services and did not get pushy when I turned them down.

Attentive service, explained services, offered services and did not get pushy when I turned them down.
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4

Anonymous

Had a problem in the past...But was satisfied with my previous service on New Cut. Louisville Ky. .so far so good

Had a problem in the past...But was satisfied with my previous service on New Cut. Louisville Ky. .so far so good
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5

LLucas

Technicians were professional and friendly.

Technicians were professional and friendly.
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5

Steve R

Service tech seemed very knowledgeable, friendly. Explained entire process well

Service tech seemed very knowledgeable, friendly. Explained entire process well
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5

Kay I.

I would ask if this was done or that was done and the answer was always yes. They were very thorough. They were very nice and ve ...

I would ask if this was done or that was done and the answer was always yes. They were very thorough. They were very nice and very professional.
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5

Marti J

I thought you all very expensive but lucky for me I had a coupon

I thought you all very expensive but lucky for me I had a coupon
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3

Anonymous

They were doing service in both bays that caused a back up. Waited 45 mins staff were friendly

They were doing service in both bays that caused a back up. Waited 45 mins staff were friendly
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5

Martin570

The gentleman taking my information was extremely pleasant and courteous. Even laughing at my jokes! As always they did a great ...

The gentleman taking my information was extremely pleasant and courteous. Even laughing at my jokes! As always they did a great job!
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3

K Taylor

My oil change light was not reset. The man attempted but was pushing the bottoms so fast he must of missed something. When I wen ...

My oil change light was not reset. The man attempted but was pushing the bottoms so fast he must of missed something. When I went across the street to the store and got back in my car the oil light came on again. Also my windshield wiper fluid was completely empty when I pulled up. They said they put some in there but when I went to use it there wasn't enough to even cover my window. Also I felt it was very rude no one greeted me when I pulled up. I didn't get acknowledge until it was my turn to be serviced.
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5

Victoria M

The guys always are professional and helpful. They work in cold and heat and are still kind and efficient. Competent staff, quic ...

The guys always are professional and helpful. They work in cold and heat and are still kind and efficient. Competent staff, quick service, equals a great experience. P.S. THEY NEED AIR CONDITIONING AT THIS LOCATION FOR THE GUYS!!! IT GET WAY TOO HOT IN THE SUMMER!
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5

Jeff C

The manager on duty waited on us and he was very informative and professional. Great experience

The manager on duty waited on us and he was very informative and professional. Great experience
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5

Anonymous

Knowledgeable and experienced, friendly

Knowledgeable and experienced, friendly
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5

CONNIE g

The service techs were very friendly and very informative

The service techs were very friendly and very informative
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4

Barry N.

Service was fine the guys worked just fine. This is the very first time that i was never given a police discount. i ...

Service was fine the guys worked just fine. This is the very first time that i was never given a police discount. i have always been asked .
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5

Lynn

They were really nice and fast. No pressure at all.

They were really nice and fast. No pressure at all.
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5

Tom

Great service

Great service
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5

Dee-Dee

The service was quick

The service was quick
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5

Anonymous

They gave me a good top off of antifreeze and oil . Did not know for sure if my heat was working properly until they put the ant ...

They gave me a good top off of antifreeze and oil . Did not know for sure if my heat was working properly until they put the antifreeze in. Have heat now.
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5

Chris

No wait and super fast service. In and out in less than 15 minutes!

No wait and super fast service. In and out in less than 15 minutes!
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5

Cathy H

I really liked that there was not any high pressure to buy additional items. The crew was very friendly. Like the camera where ...

I really liked that there was not any high pressure to buy additional items. The crew was very friendly. Like the camera where I could see what was happening under car and also the car fact info that showed up on my car.
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5

no

The service was excellent and very professional.

The service was excellent and very professional.
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5

Anonymous

I always go here, and I am always highly satisfied. MANY PROPS TO MATT GAVIN, love him. Excellent manager. Lyle Cyrus

I always go here, and I am always highly satisfied. MANY PROPS TO MATT GAVIN, love him. Excellent manager. Lyle Cyrus
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5

Bill B

I got my my vehicle serviced and I was in & out in a very timely manner plus the technicians were very polite & professional.

I got my my vehicle serviced and I was in & out in a very timely manner plus the technicians were very polite & professional.
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5

Raytay

I had gone to another store and waited 20min and still was not moving forward. I liked this station very much.

I had gone to another store and waited 20min and still was not moving forward. I liked this station very much.
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5

Marilyn J

As soon as I drove up, an employee came out and greeted me and said it would be about 5-10 wait. The wait was exactly that long ...

As soon as I drove up, an employee came out and greeted me and said it would be about 5-10 wait. The wait was exactly that long and drove right into bay. Came for oil change and all went quickly and efficiently.
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5

Wanda D.

The staff works at a very professional, efficient and very friendly. I loved the way they make you feel like you’re at home. Tha ...

The staff works at a very professional, efficient and very friendly. I loved the way they make you feel like you’re at home. Thank you for your service.
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5

AT13

Friendly staff. Very efficient. Great work!

Friendly staff. Very efficient. Great work!
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5

Card68

Very friendly attendant

Very friendly attendant
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5

Johnny Polinsky

Had a coupon no question asked could not scan on phone so they put it in on computer

Had a coupon no question asked could not scan on phone so they put it in on computer
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5

Truckn dude

Fast service, involved customer by showing levels of fluid.

Fast service, involved customer by showing levels of fluid.
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5

tws inc

this location is always pretty fast

this location is always pretty fast
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5

Ralph

Good Service

Good Service
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4

Paula W

It was not that I wasnt Highly satisfied I was, I have been to several locations in the past and about a year ago I had a bad ex ...

It was not that I wasnt Highly satisfied I was, I have been to several locations in the past and about a year ago I had a bad experience with an oil change where I had a leak but they failed to mention and it caused major costs for me in the end and had to get a new vehicle and I wanted to give other locations the benefit of the doubt and trust it would not happen again. This location I recently visited was very professional and friendly and its close to home. Thank you
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5

Crystal

Joshua was very friendly and answered all my questions. He was very patient and knowledgeable. I appreciated his demeanor. I was ...

Joshua was very friendly and answered all my questions. He was very patient and knowledgeable. I appreciated his demeanor. I was in and out in 26 minutes. Very satisfied!
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5

Rayp

Everyone was very friendly and professional. They kept me updated every time they completed a service. It is nice when your a fe ...

Everyone was very friendly and professional. They kept me updated every time they completed a service. It is nice when your a female and you feel like you are not cheated out of a positive experience.
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5

Kathy W

Joshua and Rick were extremely pleasant. Rick went over maintenance that was recommended based on my mileage

Joshua and Rick were extremely pleasant. Rick went over maintenance that was recommended based on my mileage
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5

SHELLY

while waiting for my oil change, Tim checked my Tires and Lights and added water. He was very polite and also told me about a N ...

while waiting for my oil change, Tim checked my Tires and Lights and added water. He was very polite and also told me about a Nail that was in my tire.Christian was also very polite and made suggestions concerning my wipers for my next visit.I might also tell you the this Valvoline location was recommended by my Mechanic.
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5

Tiffany

Good service

Good service
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2

Antonio V

Please, US auto mechanic shops, VALVOLINE; car mechanics, owners all...What is a car maintenance?-not only put air to the tires ...

Please, US auto mechanic shops, VALVOLINE; car mechanics, owners all...What is a car maintenance?-not only put air to the tires, but also rotates them-change engine oil.-change air filter.-clean spark plugs.-fill up windshield washer solvent liquid container.-others very simple..THIS IS A COMPLETE SIMPLE MAINTENANCE, DO NOT SEPARATE IT, OF COURSE, II IS FOR CHARGING MORE MONEY TO CUSTOMERS.In a maintenance, ALWAYS, ALWAYS is included oil change and everything above mentioned. AIR FILTER CHANGE AND OIL CHANGE GO TOGETHER, IS PART OF A MAINTENANCE; YOU DO IT SEPARATELY FOR MAKING MORE MONEY; Please, be good professional in all.ThanksAntonio
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5

Hector Vazquez

Very friendly serviceClose to my office

Very friendly serviceClose to my office
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5

Bk

The manager Matt always takes good care of me.

The manager Matt always takes good care of me.
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5

Matthew

I really liked the blend of knowledge and non-pressure. Most of all, this particular staff has manners, please keep that as a f ...

I really liked the blend of knowledge and non-pressure. Most of all, this particular staff has manners, please keep that as a focal point of your stores, it’s less and less common in businesses these days. I will keep coming back mainly for this reason.
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5

Tink

Fast, courteous, know what they were doing made me feel welcome explained what was being done

Fast, courteous, know what they were doing made me feel welcome explained what was being done
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5

Anonymous

Always a good experience!

Always a good experience!
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5

Gwendy L

Friendly, effecient, and very quick service.

Friendly, effecient, and very quick service.
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5

KS

The CSR Joshua was very helpful and didn’t make me feel pressured to buy other things.

The CSR Joshua was very helpful and didn’t make me feel pressured to buy other things.
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5

Misty

Friendliness of staff, Prompt service

Friendliness of staff, Prompt service
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5

Anonymous

Very friendly and helpful

Very friendly and helpful
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5

KaylaO

Service techs were very friendly and let me know about additional services my car may need, but did not pressure me to have anyt ...

Service techs were very friendly and let me know about additional services my car may need, but did not pressure me to have anything additional done at that time
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5

Jeepgirl

Just remind employees not to talk to a woman in a Jeep like she is an idiot when you are trying to upsell additional services.

Just remind employees not to talk to a woman in a Jeep like she is an idiot when you are trying to upsell additional services.
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4

Thomas S

The only issue I can think off is that they kept my air valve cap.

The only issue I can think off is that they kept my air valve cap.
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5

Anonymous

The staff at this location are so friendly and informative. I love seeing the same people each time I go to this Valvoline. Th ...

The staff at this location are so friendly and informative. I love seeing the same people each time I go to this Valvoline. The guy that I think is the manager (man with a beard) does a great job and always explains things well. He is always very nice and professional. This is my favorite location to stop at for oil changes.
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5

ShanaK

Love the guys in the shop area. Very polite and professional. Was in and out in probably 20 minutes!!! Have been going to them f ...

Love the guys in the shop area. Very polite and professional. Was in and out in probably 20 minutes!!! Have been going to them for quite a while now.
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5

Natalie M.

The manager on duty was very personable, knowledgeable, and courteous. His team worked together well and he lead with respect. I ...

The manager on duty was very personable, knowledgeable, and courteous. His team worked together well and he lead with respect. I appreciated that he walked me through the work area and into the waiting room, while blocking potentially dangerous locations in the shop. He was also kind to my dog and interested in his name.
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5

saharak

the guy that sold the things and talked me threw what was happening was nice and non pressuring. i have always had a good experi ...

the guy that sold the things and talked me threw what was happening was nice and non pressuring. i have always had a good experience there
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5

Chrisreese

It was fast and friendly and informative.

It was fast and friendly and informative.
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5

Debbie M.

I get excellent service from Matt and his crew each time I visit. Everyone on staff is very courteous and knowledgeable!

I get excellent service from Matt and his crew each time I visit. Everyone on staff is very courteous and knowledgeable!
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5

Robert V.

good service very helpful very perfeesional

good service very helpful very perfeesional
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5

jayy

My services were completed and the staff was very friendly although i was asked multiple times to buy other services.

My services were completed and the staff was very friendly although i was asked multiple times to buy other services.
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4

Rebecca C

While they did perform the light checks and tire checks, I’m sure not everything they said was checked actually happened. I am v ...

While they did perform the light checks and tire checks, I’m sure not everything they said was checked actually happened. I am very well acquainted with car maintenance and do most of it myself and I know that the transmission fluid level was not checked even though it was marked as such on the receipt. I’ve noticed lately that their focus seems to be mor on time rather than service.
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4

Charles Jones

I think they did a good job, I just wasn’t highly satisfied.

I think they did a good job, I just wasn’t highly satisfied.
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5

Marlon diaz

Muy buen servicio

Muy buen servicio
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4

Londa

Matthew and Quinlan were very courteous

Matthew and Quinlan were very courteous
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5

Emily L

I have been going there for years. It's convenient and all my maintenance records are there.

I have been going there for years. It's convenient and all my maintenance records are there.
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5

Jim E.

Promptly took care of my car, friendly and professional service. i felt it alittle price yas I usually change my own oil which i ...

Promptly took care of my car, friendly and professional service. i felt it alittle price yas I usually change my own oil which is half the cost . However, It was well worth it as I am no longer physically able. Thier set up and proficiency was less timely and less painful. Thank you.
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5

PS

Courteous employees and a professional environment. They communicated their timeline and status very effectively.

Courteous employees and a professional environment. They communicated their timeline and status very effectively.
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5

Alice

Jared was very courteous, and explained all the services that were offered and the ones that I needed, today and in the future. ...

Jared was very courteous, and explained all the services that were offered and the ones that I needed, today and in the future. The other men (Logan,Jacob & Matthew) were also very polite and eager to answer my questions.These employees are the reason I always visit this location and recommend it to my friends.
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5

Anonymous

They were friendly and explained all the proceedures of the car mantenince but were not pushy.

They were friendly and explained all the proceedures of the car mantenince but were not pushy.
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4

Rob F

when I come in for an oil change I don't want to here about "other services". I would like to just get my oil changed and go o ...

when I come in for an oil change I don't want to here about "other services". I would like to just get my oil changed and go on my way.
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4

ts

I thought everything was fine

I thought everything was fine
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5

SueM

They fixed a light and told me what I needed to do to keep it from going out again.

They fixed a light and told me what I needed to do to keep it from going out again.
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5

JackSkell

The team, Jared, Matthew, and Marvin were extremely friendly and knowledgeable in their vocation. They also gave me some friend ...

The team, Jared, Matthew, and Marvin were extremely friendly and knowledgeable in their vocation. They also gave me some friendly auto advice on how to save some money on my own do-it-yourself maintenance on my vehicle.
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5

Moo P

Staff members are very friendly and explain things clearly.

Staff members are very friendly and explain things clearly.
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5

DCrosby

Jared, Jacob, & Matthew were GREAT, I always get excellent service at this location. I will recommend this location to everyone ...

Jared, Jacob, & Matthew were GREAT, I always get excellent service at this location. I will recommend this location to everyone I know. Thanks so much!!!
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5

Brad

Manager took the time to explain difference between fuel additives

Manager took the time to explain difference between fuel additives
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5

Tawanda

Employees where very nice and highly trained!

Employees where very nice and highly trained!
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5

Junior

Service keeps getting better and better

Service keeps getting better and better
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5

Anonymous

Friendly and attentive to my need

Friendly and attentive to my need
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5

Laura L

Always polite and efficient

Always polite and efficient
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5

Johnny Polinsky

Very friendly staff quick service

Very friendly staff quick service
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5

Kenny b

Courteous staff. Knowledgeable

Courteous staff. Knowledgeable
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3

Denises

I no longer own the Suzuki you serviced. I don’t know who owns it but do not like getting emails about a car that I no longer ha ...

I no longer own the Suzuki you serviced. I don’t know who owns it but do not like getting emails about a car that I no longer have. Why is my name still associated with service on this car.
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5

Ke

Everyone was extremely professional and courteous. I wasn't pressured into getting any of the services that they recommended.

Everyone was extremely professional and courteous. I wasn't pressured into getting any of the services that they recommended.
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5

marlin r

quick and easy

quick and easy
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5

Vaughn m

Quick and easy an I wasn't hassled to buy extras i didn't want

Quick and easy an I wasn't hassled to buy extras i didn't want
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5

AmandaK

Team members were helpful and fast

Team members were helpful and fast
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5

Jessica J.

I was greeted promptly when I arrived, I did not have to wait long, my oil change was quick, and I was not pressured to buy anyt ...

I was greeted promptly when I arrived, I did not have to wait long, my oil change was quick, and I was not pressured to buy anything extra.
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5

Payne

I was able to view the services being performed on the monitor. That reassured me everything was serviced correctly

I was able to view the services being performed on the monitor. That reassured me everything was serviced correctly
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5

angelar

Always friendly, knowledgeable, and fast!

Always friendly, knowledgeable, and fast!
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5

Anonymous

Very friendly and quick service

Very friendly and quick service
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5

ValCustomer

The staff are always friendly and humorous. I like that I see the same faces when I come in for oil changes. It says a lot abo ...

The staff are always friendly and humorous. I like that I see the same faces when I come in for oil changes. It says a lot about a company when staff stays with them. Great customer service!
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5

Anonymous

Very friendly and competent staffJared. Matthew. And. Quindin. Eere very good and efficient

Very friendly and competent staffJared. Matthew. And. Quindin. Eere very good and efficient
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4

Banjo1109

The price was a bit high but the convenience was good.

The price was a bit high but the convenience was good.
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4

Sharon M.

I was satisfied. Service was good.

I was satisfied. Service was good.
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5

Tpike3862

The men all were professional and it was like they really enjoyed the work even if it was a hot day and smiled and talked to me ...

The men all were professional and it was like they really enjoyed the work even if it was a hot day and smiled and talked to me like friend
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5

JohnM

Staff was quick, courteous, friendly and knowledgeable. 5 stars

Staff was quick, courteous, friendly and knowledgeable. 5 stars
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5

Lisab

The staff was very courteous and informative.

The staff was very courteous and informative.
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5

John

The team did a great job

The team did a great job
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5

J. P

It’s not the oil so much as the friendly staff, who bend over backwards to please the customer. I have all my vehicles serviced ...

It’s not the oil so much as the friendly staff, who bend over backwards to please the customer. I have all my vehicles serviced here because the staff remember their customers, because there not rude, because there a great team and have a friendly smile when they greet you.
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5

Becca H.

I have been there many times and have always been treated fairly and kindly. The service workers are respectful and answer any q ...

I have been there many times and have always been treated fairly and kindly. The service workers are respectful and answer any questions I have. That is why I return!
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5

Garner H

The manager. I believe his name was Matthew. One of the nicest, most straight forward, genuinely good guys I have ever met. Pe ...

The manager. I believe his name was Matthew. One of the nicest, most straight forward, genuinely good guys I have ever met. Personal yet professional. I dont go anywhere else for oil changes, not even another Valvoline location. ., and always make sure he is there..which he is, and that's not a knock on the other guys. They are all professional.. but Matt makes it feel like your best buddy is doing the work WITH you.. I wish had more cars lol
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5

Shannon D

I was highly satisfied with the oil change.

I was highly satisfied with the oil change.
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5

B l

I love the service

I love the service
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5

Satisfied Customer

The service is always great at the Valvoline on New Cut Rd. The staff is awesome. Eventhough I have moved to Preston Highway and ...

The service is always great at the Valvoline on New Cut Rd. The staff is awesome. Eventhough I have moved to Preston Highway and there are other Valvolines closer I stillpprefer to go there, for the people and service
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5

JT

The customer service was amazing. The guy that was working did explain to me the things needed, but did not pressure me to get a ...

The customer service was amazing. The guy that was working did explain to me the things needed, but did not pressure me to get anything done at that time. He was very friendly, knowledgeable, and explained things, so I could easily understand them.
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5

BM

They are quick. They know what they are doing. The customer service is fantastic. They explain every thing clearly so you can un ...

They are quick. They know what they are doing. The customer service is fantastic. They explain every thing clearly so you can understand.
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5

Anonymous

Professional, fast service

Professional, fast service
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5

S POWELL

FOR ALL THE REASONS THAT I "CHECKED" IN THE BOXES. THE MOST IMPORTANT REASON A VISIT THIS VALVOLINE IS BECAUSE MY "MECHANIC" RE ...

FOR ALL THE REASONS THAT I "CHECKED" IN THE BOXES. THE MOST IMPORTANT REASON A VISIT THIS VALVOLINE IS BECAUSE MY "MECHANIC" RECOMENDED THEM.GREAT SERVICE GREAT PEOPLE.....THANK YOU !
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5

Mark D

I got what I came for. I also got recommendations of future services to consider.

I got what I came for. I also got recommendations of future services to consider.
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5

Mike

These guys are ALWAYS so nice... like family!💕

These guys are ALWAYS so nice... like family!💕
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5

April L

The gentleman that helped me was very experienced and knowledgeable.

The gentleman that helped me was very experienced and knowledgeable.
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5

CathyP

Josh was great. Awesome customer service. No pressure to buy extra services

Josh was great. Awesome customer service. No pressure to buy extra services
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5

Thelma H.

Because they did what I came for, changed my oil.

Because they did what I came for, changed my oil.
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5

mg

I simply stated that my RPM had been running high sometimes and he suggested I have the service or that I could get a tune up. ...

I simply stated that my RPM had been running high sometimes and he suggested I have the service or that I could get a tune up. I respected his opinion and got the service he suggested and everything is fine and will possibly have a tune up soon, but I trusted what he told me.
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4

Ialwayscomeback

I had a coupon (it was expired) but all my coupons have been honored in the past? I did tell the young man that handled my trans ...

I had a coupon (it was expired) but all my coupons have been honored in the past? I did tell the young man that handled my transaction when I handed him the mailer. However, I did not notice that I did not receive my $10 off until I had already left your site.
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5

Pat

I know that when I pull into the bay that I will be treated kindly and respectively. I don't go any where else for my routine se ...

I know that when I pull into the bay that I will be treated kindly and respectively. I don't go any where else for my routine service. The employees are professional, pleasant and their service is superior. Kudos to all of them!!
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5

Eddie M

good value for the services provided

good value for the services provided
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5

Victoria

Fast and friendly

Fast and friendly
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4

Anonymous

Felt they were more interested in their conversation then taking care of the car. It may be they’ve done it so long the don’t fe ...

Felt they were more interested in their conversation then taking care of the car. It may be they’ve done it so long the don’t feel they need to pay attention to what they are doing. I realize this is a very routine job.
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5

Jm2

Great group of people working that day!

Great group of people working that day!
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5

Yl

The staff were wonderful and helpful. They remembered myself and my kids from my last visits.

The staff were wonderful and helpful. They remembered myself and my kids from my last visits.
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5

TravelNurse

The staff at the 3rd Street location in Louisville were exemplary and I will return there.

The staff at the 3rd Street location in Louisville were exemplary and I will return there.
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5

Tami O

I am usually able to get in and get out and the staff is friendly and knowledgeable. I have been going there for years.

I am usually able to get in and get out and the staff is friendly and knowledgeable. I have been going there for years.
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5

Paula

The staff are all super friendly

The staff are all super friendly
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5

Ford Guy

Tech was friendly. Seemed knowledgeable.

Tech was friendly. Seemed knowledgeable.
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5

Nakisha F.

I only had to wait for about 10 min but they didn't have the transmission fluid that I needed for my car. Was told to return on ...

I only had to wait for about 10 min but they didn't have the transmission fluid that I needed for my car. Was told to return on Thursday- 3/15/18. They were friendly and fast when I got in for the oil change.
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5

Docchuck

The service man verified with me over the phone that he had my filter. He came out to the car and looked under the hood while I ...

The service man verified with me over the phone that he had my filter. He came out to the car and looked under the hood while I was waiting in line. And also I was having a tire repaired across the street, he even offered to drive me across the street and pick up the tire if my oil change was not finished by then. But it went smoothly and everything is fine. I did not need his help with that.
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5

Richard A

Seemed competent. Friendly. Reasonable price. Could watch what was going on

Seemed competent. Friendly. Reasonable price. Could watch what was going on
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5

steve g.

great staff , very knowledgeable. the best ive seen.

great staff , very knowledgeable. the best ive seen.
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5

MsDee24

Technician was very friendly. Service was fast.

Technician was very friendly. Service was fast.
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5

Krissy

All the employees were very friendly and very knowledgeable. They didn't pressure me into buying anything and they explained eve ...

All the employees were very friendly and very knowledgeable. They didn't pressure me into buying anything and they explained everything to me.
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5

Shane Da Oulll

I'm always satisfied. Them boyz is ignant dope fire at them oilll changez. I will always be back. David-looks like peewee Herman ...

I'm always satisfied. Them boyz is ignant dope fire at them oilll changez. I will always be back. David-looks like peewee Herman but lovable Matt-the bearded leader Rick- always downstairs getting the oil change doneJared-smart and can work on any car(yes even diesels)Christian-he's freakin Jesus you have to love himRicky- knowledgeable when it comes to serviceQuindin- been there since day one and will do anything to get the job done Marvin- HEEYYYYYYY ah ahLogan-childish yet good minded and strong willedReeves- once he learns to tie his shoes he's goldenMatt Jr. -he's getting thereOverall I'm always happy to come get my oil changed! I will always be back to see these fine young men!!
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4

Eddie Valiant

It would almost have to be free for me to be highly satisfied. What's wrong with being regular satisfied?

It would almost have to be free for me to be highly satisfied. What's wrong with being regular satisfied?
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4

TWS

I thought everything was fine

I thought everything was fine
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2

Anonymous

I waited about 40 minutes before i was able to pull in. Other places were faster

I waited about 40 minutes before i was able to pull in. Other places were faster
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5

Woodjchristopher

Friendly staff and excellent service

Friendly staff and excellent service
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4

President Bernard Sanders

Because I could do it myself but my wife won't let me buy a floor jack and stands! LOL

Because I could do it myself but my wife won't let me buy a floor jack and stands! LOL
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5

Rick

They do a good job and are pleasant.

They do a good job and are pleasant.
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5

TH

Very fast and efficient. Did not pressure me at all and very friendly.

Very fast and efficient. Did not pressure me at all and very friendly.
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4

DanaD

I think your pricing is too high for the amount of time and products used.

I think your pricing is too high for the amount of time and products used.
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5

Carla

Guys were nice.... pleasant to chat with

Guys were nice.... pleasant to chat with
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5

Darlene

The service and the staff. I have used this location because of these reasons.

The service and the staff. I have used this location because of these reasons.
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4

Marty F.

I had received a coupon in the mail for $12.00 off (I always have a coupon for a discount ). When I visit I only ask for the oi ...

I had received a coupon in the mail for $12.00 off (I always have a coupon for a discount ). When I visit I only ask for the oil and filter change plus grease fittings lubed. I have 3 vehicles serviced on a regular basis and asked if I could bring another vehicle in for the same discount. I was surprised when I was told I could not.
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5

Tami O

They were fast, informative & courteous.

They were fast, informative & courteous.
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5

Dan D

All employees were courteous and friendly.

All employees were courteous and friendly.
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5

Kim c

Things went well with my visit. Yes I will return when time is due

Things went well with my visit. Yes I will return when time is due
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4

Linda W

Prices are somewhat high.

Prices are somewhat high.
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5

KD

Great experience great service great staffThank you. I’m one of the those people who feel they never have time for an oil change ...

Great experience great service great staffThank you. I’m one of the those people who feel they never have time for an oil change. I happened to drive by and felt that it was time. I am ashamed that I have not been there sooner. Your staff was excellent, knowledgeable, and proficient. Thank you
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2

George P

I got oil and filter for $80. there's no value in that. oh, they topped off my washer fluid that was mostly full. They did no ...

I got oil and filter for $80. there's no value in that. oh, they topped off my washer fluid that was mostly full. They did not add green coolant to my red cooling system at my request, because the green does NOT MIX WITH THE RED, don't care what you say.
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5

Lynne

The service was fast and they explained things very well.

The service was fast and they explained things very well.
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2

C colwell

They ripped air intake hose and a vacuum line is off car runs bad it did not before I have not had The chance to get back over t ...

They ripped air intake hose and a vacuum line is off car runs bad it did not before I have not had The chance to get back over there so they can fix it probably will end up trying to fix myself since I live 50 miles away
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5

Cnn

Had a normal experience at the one on 3rd street. Usually go to the one on Dixie and there’s a girl there who’s amazing. Super h ...

Had a normal experience at the one on 3rd street. Usually go to the one on Dixie and there’s a girl there who’s amazing. Super helpful and explains thoroughly.
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5

40214

Jared and Quindin were awesome and very personable. They were quick with all changes and I appreciate their willingness to help

Jared and Quindin were awesome and very personable. They were quick with all changes and I appreciate their willingness to help
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5

Kim J

Always polite, fast service, don't pressure into buying additional products

Always polite, fast service, don't pressure into buying additional products
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5

Kathy P.

very friendly and quick

very friendly and quick
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5

Patrickc73

The staff was awesome and knowledgeable!! Fast service!!

The staff was awesome and knowledgeable!! Fast service!!
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4

BradyR

It was very expensive for a 15 min oil change. I would have expected that if my car was cleaned as well

It was very expensive for a 15 min oil change. I would have expected that if my car was cleaned as well
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4

Beaujetta

I was expecting a different kind of experience like my neighborhood Valvoline. Although everyone was nice and fast, I was not o ...

I was expecting a different kind of experience like my neighborhood Valvoline. Although everyone was nice and fast, I was not offered the options to change my filter or top off other fluids my car might have needed. I believe this is only because I chose to go to a location outside my neighborhood. My neighborhood Valvoline does not miss a beat. Overall I am satisfied.
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5

EDMAX

Quick and friendly service.

Quick and friendly service.
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5

Nikita

(Justin Bieber and Air Compressor Head ) they were playfully calling each other names near the end when I asked about air compre ...

(Justin Bieber and Air Compressor Head ) they were playfully calling each other names near the end when I asked about air compressors and I didn't look at their name tags but they were amazing. Service with a smile sprinkled with laugher, they were friendly with us and each other making for a memorable experience. Give em a raise. :-)
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5

SHELBY P

I RETURN TO THIS LOCATION BECAUSE OF THE STAFF AND THE GREAT SERVICE I GET. THEY ARE ALWAYS VERY POLITE AND MAKE SURE I UNDERST ...

I RETURN TO THIS LOCATION BECAUSE OF THE STAFF AND THE GREAT SERVICE I GET. THEY ARE ALWAYS VERY POLITE AND MAKE SURE I UNDERSTAND THE SERVICE & PRODUCTS I BUY.THAT'S WHY I KEEP GOING BACK AND TELL MY FAMILY-FRIENDS ABOUT THEM
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5

gerald r

the service man name marvin was very nice and helpful also Richard who inspected my tires was a great help

the service man name marvin was very nice and helpful also Richard who inspected my tires was a great help
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5

Stephb

Always great and quick service

Always great and quick service
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5

Mustang Sallie

Personable staff..they remember my name when I pull in! Professional work

Personable staff..they remember my name when I pull in! Professional work
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5

Ed M.

It was as good and maybe better than any other place I have used in the past.

It was as good and maybe better than any other place I have used in the past.
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5

Tammy B

The entire staff was very friendly and very professional. The wait was minimal. They made suggestions but did not pressure me ab ...

The entire staff was very friendly and very professional. The wait was minimal. They made suggestions but did not pressure me about my decisions. Very satisfied!
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5

Yona

Everyone very helpful and helped with the heat in my truck cause it wasnt working right. By the time i left my vehicle was nice ...

Everyone very helpful and helped with the heat in my truck cause it wasnt working right. By the time i left my vehicle was nice and toasty.
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5

Linda@msn.com

Friendly

Friendly
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5

MIKES

EXCELLENT SERVICE

EXCELLENT SERVICE
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5

Halid I

Knowledge of the staff. Quick service at great price

Knowledge of the staff. Quick service at great price
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5

MRPunGuy

The young men were very friendly and knowledgeable. Can’t ask for more than that.

The young men were very friendly and knowledgeable. Can’t ask for more than that.
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5

Rob F

got what I came in for. staff listened when I indicated I only wanted an oil change and nothing more. My wait was due to other ...

got what I came in for. staff listened when I indicated I only wanted an oil change and nothing more. My wait was due to other customers, they seemed to be getting more than an oil change, so that was no problem.
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5

Chris C.

Always nice and get me out of there fast

Always nice and get me out of there fast
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5

Mr. mazdarati

My experience was perfect due to my cra david Boston he has always been great helpful and strongly able to tell me about the pro ...

My experience was perfect due to my cra david Boston he has always been great helpful and strongly able to tell me about the process and letting me know of anything else that could cause future problem with my vehicle that he could diagnose
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5

Cat D.

The service guys were very friendly and fast...especially the young guy named Matt. He was really hustling to get cars through ...

The service guys were very friendly and fast...especially the young guy named Matt. He was really hustling to get cars through both Bays. He was smiling the whole time he was working...very pleasant and very efficient. We will be back for sure when we need service! Thanks!
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5

Adamashby

Very satisfied with the service tech MATT , very nice and respectful and knowledgeable!! Without a doubt made the experience of ...

Very satisfied with the service tech MATT , very nice and respectful and knowledgeable!! Without a doubt made the experience of servicing my vehicle nice and easy offering other services along the way and not being to pushy! I’d like to thank him and Rick for helping me get my gmc back in the road! I will definitely be referring other companies to the 3rd street Louisville , my location thanks again Matt and Rick!!
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5

SrCraven

Friendly staff, efficient, thorough and knowledgeable.

Friendly staff, efficient, thorough and knowledgeable.
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5

Gary L.

Very friendly and professional

Very friendly and professional
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4

ka

I get a coupon for midas all the time stating they can do an oil change for $19.99 not sure why Valvoline is always so much high ...

I get a coupon for midas all the time stating they can do an oil change for $19.99 not sure why Valvoline is always so much higher priced even with a coupon.
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5

Jonesy

The employees were very efficient and friendly.

The employees were very efficient and friendly.
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5

tws

The staff at this location always seems to be pretty efficient

The staff at this location always seems to be pretty efficient
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5

Yona L

This is my favorite store i have been to different chains. This is the best of all. The staff is so friendly and very helpful. I ...

This is my favorite store i have been to different chains. This is the best of all. The staff is so friendly and very helpful. Im handicap so i cant do the regular things like checking my oil and transmission levels. But i can come there and they will do it for me. My mother has started to come there. Because of the service i recieve at the newcut store.
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5

Sandy R

Richard, Jared and Joshua were very clear explaining the services that we needed. But most of all they were very friendly and c ...

Richard, Jared and Joshua were very clear explaining the services that we needed. But most of all they were very friendly and courteous. We had a fun time laughing and talking as they did their jobs! I will certainly return to this Valvoline!!
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5

Sue

Good service.

Good service.
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5

Anonymous

Speedy visit

Speedy visit
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5

Dee

Friendly. Vet discount

Friendly. Vet discount
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5

Kim M

It is fast and easy

It is fast and easy
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5

Jenny B

The staff at this facility are always knowledgeable, helpful and very friendly. They have made my experiences positive

The staff at this facility are always knowledgeable, helpful and very friendly. They have made my experiences positive
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5

Ona D.

it is an easy procedure, uncomplicated, quick, no appointment, no wait, accessible, located where I can get my vehicle in and ou ...

it is an easy procedure, uncomplicated, quick, no appointment, no wait, accessible, located where I can get my vehicle in and out of traffic enroute to other errands..
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5

Satisfied Customer

Because the service was excellent

Because the service was excellent
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4

Sol b

The price is expensive

The price is expensive
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4

Andy S

It was ok

It was ok
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4

hitman

No problems

No problems
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4

Robbierugman

The pricing is just very high

The pricing is just very high
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3

TheCavedude

I waited at least 20 minutes before my car was serviced. I felt the price was a little high.

I waited at least 20 minutes before my car was serviced. I felt the price was a little high.
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5

Franky

Customer service was excellent!

Customer service was excellent!
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5

Byron K

The staff was extremely helpful and friendly.

The staff was extremely helpful and friendly.
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5

Rae D

They are friendly, quick and I always know what to expect

They are friendly, quick and I always know what to expect
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4

K.J.

Never overly friendly, sometimes act bored while doing oil change. I don't expect them to be peppy while talking to me, but it's ...

Never overly friendly, sometimes act bored while doing oil change. I don't expect them to be peppy while talking to me, but it's almost a dull monologue, like it's something they repeat multiple times a day and don't even really look at the people they are talking too.
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5

Robert

very professional and courtesy

very professional and courtesy
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4

AlexZ

I had to wait for minutes sitting in my car.

I had to wait for minutes sitting in my car.
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3

Anonymous

Price to high for an oil change

Price to high for an oil change
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5

Jabs

Great staff and plenty of them to take care of the business.

Great staff and plenty of them to take care of the business.
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5

James B

Fast service in and out.

Fast service in and out.
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5

Victoria O.

Fast friendly service

Fast friendly service
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4

RVM

Prices are high.

Prices are high.
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5

tim t

staff was very nice

staff was very nice
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5

TrishA

Fast, friendly, & professional

Fast, friendly, & professional
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5

Marty R

The tech was only concerned with my needs and did not try add anything to my service requests.

The tech was only concerned with my needs and did not try add anything to my service requests.
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5

Tj

Everything went smooth, no problems.

Everything went smooth, no problems.
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5

Todd I.

no comment

no comment
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5

Coy

The service was nice & smooth . They offered certain services that I needed & applied them for this visit .

The service was nice & smooth . They offered certain services that I needed & applied them for this visit .
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5

t.b.

they told me the price before i got my oil changed

they told me the price before i got my oil changed
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4

Roni V

Highly satisfied

Highly satisfied
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5

Gina

The attendant was wonderful and very friendly!!!

The attendant was wonderful and very friendly!!!
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4

Acgott01

The service was great, but the price was higher than my usual mechanic. He takes longer, so that’s the trade off.

The service was great, but the price was higher than my usual mechanic. He takes longer, so that’s the trade off.
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4

BrittneyS

I needed a sticker for my windshield so I didn't goes over my Miles before my next oil change and they couldn't print me one bec ...

I needed a sticker for my windshield so I didn't goes over my Miles before my next oil change and they couldn't print me one because the printer was broken. I didn't receive one last time I visited valvoline as well.
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5

theoldeblondebomb

A few years ago I had a bad , really bad experience at another Valvoline . I was hesitant to pull in but the Walmart down the st ...

A few years ago I had a bad , really bad experience at another Valvoline . I was hesitant to pull in but the Walmart down the street had a hour and a half wait . As soon as I pulled up at this Valvoline today I got service . Service with a smile ! I really was surprised . Everything was explained very clearly and they were fast friendly and efficient !!
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5

fred corbin

easy in an out

easy in an out
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5

Brian

Friendly staff, no pressure to buy extra services, in and out quickly, kept me informed the whole time

Friendly staff, no pressure to buy extra services, in and out quickly, kept me informed the whole time
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5

Ddavis

The worker talked me though everything they were going to do

The worker talked me though everything they were going to do
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5

Jiwan G

because of good communication and the quick service provided.

because of good communication and the quick service provided.
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5

Niki21984

They were all very nice, knowledgeable and didn't try to sell me extra things I didn't need. I usually dread oil changes for tha ...

They were all very nice, knowledgeable and didn't try to sell me extra things I didn't need. I usually dread oil changes for that reason, I know they will try to sell me something I don't need, but this time was different. I was very pleased with this visit.
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4

MRSID

To much pressure to purchase things I don't need! I just want my oil changed!

To much pressure to purchase things I don't need! I just want my oil changed!
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5

MIKE.S

Excellent customer service. All staff were very personalable and professional.

Excellent customer service. All staff were very personalable and professional.
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5

faulknerjl

Always good service period..

Always good service period..
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5

Dee Dee

Great service

Great service
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5

Kelly

I have been going to Valvoline for several years now. This was by far the most pleasant experience ever. Fast, friendly and ef ...

I have been going to Valvoline for several years now. This was by far the most pleasant experience ever. Fast, friendly and effiecient service. Job well done guys.
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5

KathyC

Great service fast and friendly,, This is the best station I have visited, very clean and employees seem happy to work here

Great service fast and friendly,, This is the best station I have visited, very clean and employees seem happy to work here
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5

Jim

I was all the way across our city (Louisville), waiting for one of my kids. I had only a brief window of time to get my oil chan ...

I was all the way across our city (Louisville), waiting for one of my kids. I had only a brief window of time to get my oil changed and found this particular location. The technicians were outstanding. Respectful, knowledgeable and thorough. Though I won't be back to that side of town any time soon, I will certainly recommend the location to others.
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5

awesome

quick and fast got us in and out

quick and fast got us in and out
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4

JSC

I satisfied

I satisfied
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5

Liz P.

I like the fact that every time I come to get my oil changed, they are the same staff. They seem to remember me too.

I like the fact that every time I come to get my oil changed, they are the same staff. They seem to remember me too.
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4

Smitty W

The oil change is to high. And the filter i paid 22 bucks for i couldve went to auto zone and got the exact same one for 8 bucks ...

The oil change is to high. And the filter i paid 22 bucks for i couldve went to auto zone and got the exact same one for 8 bucks...
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5

Rob A.

I came in for an oil change and top off only and was able to get that without having other products pushed on me.

I came in for an oil change and top off only and was able to get that without having other products pushed on me.
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4

Lisadee

The man who was helping me left in the middle of explaining things to talk to/take care of a gentleman who pulled up behind me. ...

The man who was helping me left in the middle of explaining things to talk to/take care of a gentleman who pulled up behind me. He spent about 10 minutes there and when he came back, he tried to tell the mechanic working on my car had done everything when in fact he had not. I told him that and he asked the mechanic who said he had not checked the tires, etc. Said something about the guy being hard of hearing? Not sure how that was related. I think the price of the synthetic brand oil change is excessive.
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5

Lisa

My car wouldn't start and they checked battery and jumped my car. Very nice yiu g men

My car wouldn't start and they checked battery and jumped my car. Very nice yiu g men
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5

Gina

I didnt have to get out of my car the price was pretty reasonable and the guys were extremely nice i always go to valvoline and ...

I didnt have to get out of my car the price was pretty reasonable and the guys were extremely nice i always go to valvoline and will not be changing i love them
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5

Kisha

They were courteous and fast. He also gave me some baseball facts while I waited- the assistant manager

They were courteous and fast. He also gave me some baseball facts while I waited- the assistant manager
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5

Chantal C

I love going to this location because I can always get in and out in no time. Almost never a wait, and the staff is great!

I love going to this location because I can always get in and out in no time. Almost never a wait, and the staff is great!
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5

DebD

They are always friendly and polite. They are thorough yet quick. I can usually be back on the road in less than 15 minutes...to ...

They are always friendly and polite. They are thorough yet quick. I can usually be back on the road in less than 15 minutes...tops!
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5

Anonymous

The employees were amazing very friendly I definitely left with a oil change and a smile

The employees were amazing very friendly I definitely left with a oil change and a smile
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5

Anonymous

Fast and friendly service

Fast and friendly service
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5

Anonymous

That where fast an got it done right ! 😀

That where fast an got it done right ! 😀
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5

TOM M.

The manger explians what ib being done

The manger explians what ib being done
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5

Happy Customer

The manager was very professional, excellent.

The manager was very professional, excellent.
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5

Paula L

The men were so friendly and didn't treat me like I was a "dumb" woman. They were so courteous.

The men were so friendly and didn't treat me like I was a "dumb" woman. They were so courteous.
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5

Dana D.

Employees were courteous and friendly. They seem very knowledgeable.

Employees were courteous and friendly. They seem very knowledgeable.
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5

Mike L

No pressure to buy anything

No pressure to buy anything
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5

John S.

done quickly and no pressure

done quickly and no pressure
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5

That man jonesy

Extremely convenient and the workers were knowledgeable and shot me straight. Good guys

Extremely convenient and the workers were knowledgeable and shot me straight. Good guys
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2

Lb

They wouldn't give me the time to look for my coupon. They rushed me or the door with no receipt

They wouldn't give me the time to look for my coupon. They rushed me or the door with no receipt
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5

Wandad

They was great and I was very impressed with their work. I will definitely be back.

They was great and I was very impressed with their work. I will definitely be back.
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4

Thomas S

I just don't really put that for my answer unless I was overly impressed.

I just don't really put that for my answer unless I was overly impressed.
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5

Nate H

There was no wait at all, the service was very quick, and the workers were professional and kind. They let me know where I could ...

There was no wait at all, the service was very quick, and the workers were professional and kind. They let me know where I could get an air filter for my model of car, as it was not in stock at that outlet.
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5

Darlene S

I have used this location for years. And the service is always great.

I have used this location for years. And the service is always great.
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5

Mot K

The customer rep was very friendly and personable. The best I have encountered over the years of using this facility.

The customer rep was very friendly and personable. The best I have encountered over the years of using this facility.
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5

Jenn W

Clean and fast

Clean and fast
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5

Joe R.

Quick and efficient and friendly staff.

Quick and efficient and friendly staff.
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4

Nette866

Price could be cheaper.

Price could be cheaper.
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5

Anonymous

Fast service, and got the job done

Fast service, and got the job done
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5

Donnie P

good service

good service
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5

Jenny

Fast service

Fast service
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5

Happy to be here

They were very friend, didn't try to sell me anything I didn't need.

They were very friend, didn't try to sell me anything I didn't need.
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5

Lacey D

They did a good job and was very nice

They did a good job and was very nice
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5

Maggs

Great customer service

Great customer service
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5

Dani Mey

i did not have to wait to get service, staff had knowledge and was curtious..i am always a satisfied customer since i have never ...

i did not have to wait to get service, staff had knowledge and was curtious..i am always a satisfied customer since i have never had to return for a problem. Trevent was my CSR for this visit and he was friendly and kind, explaining and answering all my questions and not hassling me for extra service needs. Thank you for your service on my car.
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5

Richard L.

I've been getting my vehicles oil change there for years.It's location is close.Neighborhood Friendly.

I've been getting my vehicles oil change there for years.It's location is close.Neighborhood Friendly.
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4

tyler25$

I thought the price was a little high...............

I thought the price was a little high...............
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5

Dan the man

Very professional attitude and very knowledgeable about my vehicle,,,very nice and personable young men

Very professional attitude and very knowledgeable about my vehicle,,,very nice and personable young men
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5

Jan L.

Very efficient, very positive, friendly staff.

Very efficient, very positive, friendly staff.
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4

Nmasden

Pricing

Pricing
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5

G.Dub

Very professional

Very professional
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4

Oil ky

No dissatisfied

No dissatisfied
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4

Bub

Highly Satisfied is an ambiguous term

Highly Satisfied is an ambiguous term
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4

Rach

I was not highly satisfied. The employees offered to fix various things, but did not push me when I said no.

I was not highly satisfied. The employees offered to fix various things, but did not push me when I said no.
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5

Ang

The staff was very efficient and kind

The staff was very efficient and kind
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5

Maria J

They were all professional, kind, knowledgeable, fast, affordable.

They were all professional, kind, knowledgeable, fast, affordable.
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4

Lynn

Usually someone would tell you what they every step

Usually someone would tell you what they every step
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5

Stacy F

Great service as always

Great service as always
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4

VLADIMIR

Hello,It is still very high prices and it would be very important Valvoline expand the service area, as some other Auto Care ser ...

Hello,It is still very high prices and it would be very important Valvoline expand the service area, as some other Auto Care services...THANKS A LOT
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5

Marilyn J

Drive right in - Jared was friendly, personable, knowledgeable, courteous. Service quick and efficient - David did a great job

Drive right in - Jared was friendly, personable, knowledgeable, courteous. Service quick and efficient - David did a great job
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5

C.S

The staff was very quick and very friendly . The service I receive was great .

The staff was very quick and very friendly . The service I receive was great .
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5

Ryan22

Excellent service and very friendly

Excellent service and very friendly
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5

Jennifer W.

Our technician was wonderful, patient, friendly, and very helpful. He made us feel at ease and not at all pressured to purchase ...

Our technician was wonderful, patient, friendly, and very helpful. He made us feel at ease and not at all pressured to purchase additional services.
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5

Anonymous

The techs were very friendly, engaging and very professional. The price is a little high, guess it's to be expected for an ins ...

The techs were very friendly, engaging and very professional. The price is a little high, guess it's to be expected for an instant oil change
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5

Anonymous

No pressure to sale other things

No pressure to sale other things
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5

TBaker

The staff is always great, friendly and knowledgeable. I don't know anything about a car except how to drive it so talking to so ...

The staff is always great, friendly and knowledgeable. I don't know anything about a car except how to drive it so talking to someone about it and them making sure I get the best service possible is a one up for me and makes me excited to return as always
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5

Tiana W

friendly and thorough staff

friendly and thorough staff
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5

AngieW

Fast, friendly service.

Fast, friendly service.
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5

Brandon

The staff was very friendly and remembered me even though it had been a year since I was there the last time

The staff was very friendly and remembered me even though it had been a year since I was there the last time
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5

Bm

Great staff.

Great staff.
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4

Stephoniea

Very nice people and fast service, always clean.

Very nice people and fast service, always clean.
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4

Reggie F

Prices are way to high and for the same oil Walmart is more cheaper

Prices are way to high and for the same oil Walmart is more cheaper
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5

Jezz

It was fast.

It was fast.
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5

Mustang Sallie

Friendly professional service

Friendly professional service
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5

Angela N.

I went in for headlight replacement and they diagnosed that it wasn't the bulb but something else electrical. I also needed wipe ...

I went in for headlight replacement and they diagnosed that it wasn't the bulb but something else electrical. I also needed wipers and they had one for the rear window also .
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5

Larrybertran

Easier than doing my self. Like there safetyMeasures

Easier than doing my self. Like there safetyMeasures
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4

David M

I'm not saying anything was wrong. I just do not believe anyone is at 100%

I'm not saying anything was wrong. I just do not believe anyone is at 100%
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5

Satisfied Southend Customer

Friendliness, no pressure tactics, quick but thorough.

Friendliness, no pressure tactics, quick but thorough.
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5

Caleb W.

This was my first visit to a Valvoline Oil Change store and by far my most pleasant experience at fulfilling one "life's chores" ...

This was my first visit to a Valvoline Oil Change store and by far my most pleasant experience at fulfilling one "life's chores". I rarely, if ever, take the time to fill out a customer service satisfaction survey, however I was extremely impressed by the professionalism and friendly staff at the New Cut Road store. This will be my go-to oil change station from here forward.
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5

joeyf

I was in and out quickly and all the staff I dealt with were friendly and professional.

I was in and out quickly and all the staff I dealt with were friendly and professional.
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5

Patty S

I have always went to Valvoline instant oil change and will continue, and thestaff has always been very nice and courteous and a ...

I have always went to Valvoline instant oil change and will continue, and thestaff has always been very nice and courteous and answered any questions I'vehad!
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5

Barry S.

The Staff was acting very business like during my maintenance service

The Staff was acting very business like during my maintenance service
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5

Jesse H.

I can sum it up in one word "Professional"

I can sum it up in one word "Professional"
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5

Marla J

Matt, Jared, David & Christian were all very polite, friendly, professional & knowledgeable. My last visit was under different m ...

Matt, Jared, David & Christian were all very polite, friendly, professional & knowledgeable. My last visit was under different management & I wouldn't return until turn over. They were unprofessional & left my oil cap off, which caused a lot of problems since I drove for days before realizing it. Love the new staff!
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4

Bill C

I think the service was very good, and the staff were polite and courteous. Saying that I was satisfied isn't a negative mark, I ...

I think the service was very good, and the staff were polite and courteous. Saying that I was satisfied isn't a negative mark, I just wasn't blown away by the service. It was good, and the employees there should be proud of the job they did.
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4

Sheri

I had a coupon emailed to me that I forgot to bring. So I didn't get my $5 discount.

I had a coupon emailed to me that I forgot to bring. So I didn't get my $5 discount.
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5

Said

Bescause I was served

Bescause I was served
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5

Anonymous

Trey and Jared are amazing, knowledgeable, and so very friendly. If you keep workers like them in the store, you will have many ...

Trey and Jared are amazing, knowledgeable, and so very friendly. If you keep workers like them in the store, you will have many returning customers. As I am.
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4

Curious79

Last visit I was told I needed a serpentine belt which I did not fix at that time. I came prepared to pay for it to be done this ...

Last visit I was told I needed a serpentine belt which I did not fix at that time. I came prepared to pay for it to be done this time and was told it looked fine. Just curious why I had been told that in the first place.
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5

Gman

quick efficient service and friendly, knowledgeable staff

quick efficient service and friendly, knowledgeable staff
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5

Doug L

very quick very profesanal . i love the fact that its so fast . but i think its a little pricie

very quick very profesanal . i love the fact that its so fast . but i think its a little pricie
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5

Anonymous

Everyone was friendly and helpful.

Everyone was friendly and helpful.
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5

JennyW

Very friendly staff

Very friendly staff
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5

Chanclark

These gentlemen did an amazing job taking care of me and my car. And while I did not need it, they actually had the proper air f ...

These gentlemen did an amazing job taking care of me and my car. And while I did not need it, they actually had the proper air filter for my car, which the other locations I've visited did not. They got the oil change done in no time flat, and didn't wake my daughter in the back seat. Many kudos to all of them!
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5

David B

Very friendly and knowledgeable staff fast and efficient

Very friendly and knowledgeable staff fast and efficient
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5

Ky lad

Good quick efficient service

Good quick efficient service
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5

Jmsm8171

I know that it is their job to try to sell me other items, wipers, lights, filters, etc. I explained to them, that I would be s ...

I know that it is their job to try to sell me other items, wipers, lights, filters, etc. I explained to them, that I would be selling my car at the end of the month and just wanted a general oil change and they did not push any further. I appreciated that.
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5

Jeff L

Was offered many options, but was not pressured to purchase any services.

Was offered many options, but was not pressured to purchase any services.
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5

Debrak

Very efficient, explained everything, did not try to oversell

Very efficient, explained everything, did not try to oversell
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5

RB

The staff was so friendly and very helpful, the were fast and sufficient I love all the young men who work there very respectful ...

The staff was so friendly and very helpful, the were fast and sufficient I love all the young men who work there very respectful.
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5

Jim M.

Very polite staff as well as they remembered me from our last checkup.

Very polite staff as well as they remembered me from our last checkup.
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5

Wilt1970

Staff was super friendly. 15 minute oil change was great. I get all my oil changes her.

Staff was super friendly. 15 minute oil change was great. I get all my oil changes her.
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5

HP

The employees were personable and friendly. They worked quickly and did a good job.

The employees were personable and friendly. They worked quickly and did a good job.
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5

Welby J

Greeted quickly friendly service services were finished promptly

Greeted quickly friendly service services were finished promptly
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5

Wanda D.

I am highly satisfied with the courtesy of the staff. I only wish that when I return again that I could see the same people inst ...

I am highly satisfied with the courtesy of the staff. I only wish that when I return again that I could see the same people instead of seeing different people every time I come back for my oil change. Thank you for a wonderful job.
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5

DerbyCity

The entire experience was extremely quick

The entire experience was extremely quick
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4

Critterbob

Cost is high. Other places have lower deals but not a drive in drive out option.

Cost is high. Other places have lower deals but not a drive in drive out option.
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4

DavidM

Cost was the only reason.

Cost was the only reason.
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5

Mark D

I got what I needed in a short time close to where I live.

I got what I needed in a short time close to where I live.
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5

Stormyweather

I always go to this location, but I think the young man this time was very pleasant and helpful with a question I asked him

I always go to this location, but I think the young man this time was very pleasant and helpful with a question I asked him
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4

YMak

They did not check my air filters, ask about my wiper blades, or make me aware of system generated maintenance tasks.

They did not check my air filters, ask about my wiper blades, or make me aware of system generated maintenance tasks.
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5

Bigweb57

Staff is already friendly and eager to help and explain the process

Staff is already friendly and eager to help and explain the process
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5

Southend granny

This is where I always get my oil changed. They are always friendly.

This is where I always get my oil changed. They are always friendly.
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5

Dennis M

He explained everything very well

He explained everything very well
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5

T Hillman

Excellent service!!!

Excellent service!!!
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5

Damien mapp

Had absolutely no problems with my service. Was in and out and taken care of with no problems.

Had absolutely no problems with my service. Was in and out and taken care of with no problems.
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5

Sklutch

The staff were quick, professional, and polite. Nobody looked surly or less than happy to do the work. I can't afford to always ...

The staff were quick, professional, and polite. Nobody looked surly or less than happy to do the work. I can't afford to always use y'all for oil changes, but I try to swing by every other change, budget permitting.
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5

Anonymous

Fast and friendly.

Fast and friendly.
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4

jeffd

service was good no complaints

service was good no complaints
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5

Missky

I was in & out quickly.

I was in & out quickly.
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5

Tricia S.

I believe his name was Rick greeted me as soon as I pulled in and let me know it would be a 5 to 10 minute wait while they finis ...

I believe his name was Rick greeted me as soon as I pulled in and let me know it would be a 5 to 10 minute wait while they finished the car ahead of me. As soon as I pulled in to the service area he explained everything very thoroughly as well as during. I felt like I knew him personally because we discussed Our Christmas plans and family while I was waiting. I very much appreciated his conversation because before you knew it they were done. Kudos to Rick!
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5

Anonymous

The staff was friendly and seemed to be concerned about my time and satisfaction. .

The staff was friendly and seemed to be concerned about my time and satisfaction. .
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4

Dana D.

I think your prices are too high, you'd get more business if your prices were more reasonable. And you should honor all competit ...

I think your prices are too high, you'd get more business if your prices were more reasonable. And you should honor all competitors coupons not just "quick" lube competitors. I only use valvoline IOC for location convenience.
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5

Korbyn

The gentlemen working were informative and kind. I waited a while bc one of the bays were closed but their kindness and professi ...

The gentlemen working were informative and kind. I waited a while bc one of the bays were closed but their kindness and professionalism made up for the inconvenience.
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5

jm

quick and easy

quick and easy
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5

debbie

Courteous and friendly

Courteous and friendly
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5

Heather

This location always does a great job

This location always does a great job
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5

Rdisponett

Awesome crew and very helpful

Awesome crew and very helpful
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5

Torelinaeboo

They are always awesome

They are always awesome
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5

Barry N.

If that manager is working I will be back for sure. The most mature young man I have seen in a long time. He has wh ...

If that manager is working I will be back for sure. The most mature young man I have seen in a long time. He has what it takes to be a manager.
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5

Janet A.

The crew at this location was awesome. Very friendly and courteous. They literally seemed happy at their jobs. You don't see ...

The crew at this location was awesome. Very friendly and courteous. They literally seemed happy at their jobs. You don't see this a lot. Please make sure you take care of them because you don't want to lose these type of employees. I worked in management and I know the importance of employees being happy with their work and work environment.
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5

Tiffani M.

The guys went out of their wayto make my oil change experience great. Was very quick and efficient and that's what I needed that ...

The guys went out of their wayto make my oil change experience great. Was very quick and efficient and that's what I needed that day before my long trip back to Florida.
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5

Richard D

They were honest and quick. Very courteous as well.

They were honest and quick. Very courteous as well.
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5

Tiana W

Friendly and informative staff. Fast and efficient service!

Friendly and informative staff. Fast and efficient service!
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5

Sue J.

Trey was very friendly and answered all my questions.

Trey was very friendly and answered all my questions.
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5

Johnson

Fast n and out

Fast n and out
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5

chaplain

Your staff did a great job

Your staff did a great job
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5

Bob L

good friendly service

good friendly service
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5

Terrance m

The courtesy,honest,knowledge and the way everything was explained before and during the course change

The courtesy,honest,knowledge and the way everything was explained before and during the course change
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5

JackM

Service advisor was very knowledgeable about myTruck's electronics and helped to correct a peskyCruise control problem. He had ...

Service advisor was very knowledgeable about myTruck's electronics and helped to correct a peskyCruise control problem. He had a great attitude. HeIs a.terrific employee, DO NOT LET HIM GET AWAY!
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5

Dave McG

Fast, efficient, courteous. I was on a tight schedule and was in and out in under 20 minutes. They offered new wipers and sinc ...

Fast, efficient, courteous. I was on a tight schedule and was in and out in under 20 minutes. They offered new wipers and since I was due for them I added it. A fair price and I didn't have to replace them myself.
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5

TommyG

It took a little longer than normal but since I was leaving for a. Extended road trip the guys were very helpful with getting ev ...

It took a little longer than normal but since I was leaving for a. Extended road trip the guys were very helpful with getting everything done that needed to be done including the Fuel Pump being cleaned.
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5

Mustang Sallie

very friendly service and professional

very friendly service and professional
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5

June d

The young man that was helping me was very nice. He had a great personality.

The young man that was helping me was very nice. He had a great personality.
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5

Tiara W

The staff was so nice from the moment I pulled up rick kept a smile on my face and Jared did the same I most definitely will go ...

The staff was so nice from the moment I pulled up rick kept a smile on my face and Jared did the same I most definitely will go back.
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4

Chevy

Attendant needs more car knowledge

Attendant needs more car knowledge
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5

jodriven

Manager was very friendly and knowledgable.

Manager was very friendly and knowledgable.
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5

gatorfannky

The staff was extremely nice and helpful

The staff was extremely nice and helpful
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5

Thomas T

great customer service

great customer service
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5

Rhonda B.

Te service team was excellent and very friendly, service was the best i have ever had and i will surely be back. Davis and his t ...

Te service team was excellent and very friendly, service was the best i have ever had and i will surely be back. Davis and his team are awsome.
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5

Anonymous

The staff was very friendly and knowledgeable. They got everything done for me and throughly explained what they were doing and ...

The staff was very friendly and knowledgeable. They got everything done for me and throughly explained what they were doing and why, which I really liked. They also told me everything that I needed done to my car to keep it running longer and offered to do the services that day, but never made me feel pressured to get them done. That was very nice. I will definitely be recommending this valvoline to all my friends and family and I will definitely be back!
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5

JennyB

The staff has always done a good, fast job and been very friendly in the process

The staff has always done a good, fast job and been very friendly in the process
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2

Typicalguy

The last associate that attended me and took the payment, lacks immensely in customer service. When handing the keys back to me ...

The last associate that attended me and took the payment, lacks immensely in customer service. When handing the keys back to me he just extended his arm out and was not even looking to make sure i was receiving the car keys. When leaving he never said "have a good day" or anything within those lines. Is not the first time he attends me and is not the first time he displays such poor customer service. Unfortunately i didnt get the name. But it was the last associate that attended me and took the payment
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5

Tanisha A.

Will went above and beyond, and I am very appreciative of his help. I will be a returning customer, and have already referred s ...

Will went above and beyond, and I am very appreciative of his help. I will be a returning customer, and have already referred some friends and family.
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5

Autumn C.

The staff is always friendly. They told me what was recommended and did not pressure me. My only suggestion is to slow down when ...

The staff is always friendly. They told me what was recommended and did not pressure me. My only suggestion is to slow down when explaining things, sometimes they go so fast and with the usual noises they can not be understood.
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5

Doris S

They are always friendly and it doesn't take long to get out. Also we can stay in the car.

They are always friendly and it doesn't take long to get out. Also we can stay in the car.
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5

Morgan H

Very polite, friendly staff

Very polite, friendly staff
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5

Anonymous

Great service

Great service
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4

wandad

I would like to see the same people. Every time I come for an oil change I see different people every time.

I would like to see the same people. Every time I come for an oil change I see different people every time.
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4

joem

cost to much.

cost to much.
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5

MV

Great service and soo fast.

Great service and soo fast.
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5

Jenny R

The guys were obviously enjoying their job. That makes all the difference in customer experience. They were friendly without b ...

The guys were obviously enjoying their job. That makes all the difference in customer experience. They were friendly without being creepy. They were obviously trained in their job and got everything done while making me feel comfortable and happy to be there. I HATE oil changes. But I won't mind going back there time and again.
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5

Jim

Excellent price with coupon. Work was done in a timely manner.

Excellent price with coupon. Work was done in a timely manner.
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4

KentA

Nice people

Nice people
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4

Laura

When I had to tell them where my oil filter was made me feel a bit nervous if they were going to change it correctly.

When I had to tell them where my oil filter was made me feel a bit nervous if they were going to change it correctly.
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5

Randidisponett

This staff is on there stuff they were so friendly and nice I will definitely be back for my next oil change.

This staff is on there stuff they were so friendly and nice I will definitely be back for my next oil change.
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5

Barry S

close to home

close to home
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5

Dana D.

All employees were friendly and very professional

All employees were friendly and very professional
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4

Kevin C

Cost. But, I didn't realize my car takes six quarts either.

Cost. But, I didn't realize my car takes six quarts either.
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5

Marilyn M

No waiting - quick, thorough service. Answered each question that I had in a simple-to-understand-way, no pressure to purchase ...

No waiting - quick, thorough service. Answered each question that I had in a simple-to-understand-way, no pressure to purchase additional services, yet explained each. Matt and Rick very knowledgeable, courteous and friendly. Will definitely be back.
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5

Kisha F

The team on New Cut is AMAZINGLY quick and curteous!!!

The team on New Cut is AMAZINGLY quick and curteous!!!
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5

Kat Mars

The whole crew was friendly and professional. David, David and Quindin did an amazing job getting my needs met without pressurin ...

The whole crew was friendly and professional. David, David and Quindin did an amazing job getting my needs met without pressuring me to buy more. They did their job quickly without doing harm to the car or cutting corners. They made my experience one that I will return for.
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4

Nurse.vonda

Tech spilled oil all over the engine not watching what he was Doing

Tech spilled oil all over the engine not watching what he was Doing
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4

Kari

Slightly pressured to buy things not needed. The sales person didn't know how to clear the oil change due message on my vehicle.

Slightly pressured to buy things not needed. The sales person didn't know how to clear the oil change due message on my vehicle.
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5

DeniseM

I have been going to this location for years..never had a problem.

I have been going to this location for years..never had a problem.
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5

maryella

It was fast and great value

It was fast and great value
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5

T. Robinson

I have taken my cars to this Valvoline since it opened. They are friendly, efficient and knowledgeable. I will not go anywhere ...

I have taken my cars to this Valvoline since it opened. They are friendly, efficient and knowledgeable. I will not go anywhere else.
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5

Mustang Sallie

Staff very professional and friendly. Quick service.

Staff very professional and friendly. Quick service.
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5

Stanley P

Employee's very friendly

Employee's very friendly
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5

LAllen

Gentleman were very nice.

Gentleman were very nice.
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4

Sherry

I had a $7 off coupon and I was unable to use the coupon due to the code. The CSR said that the coupon wasn't valid at that part ...

I had a $7 off coupon and I was unable to use the coupon due to the code. The CSR said that the coupon wasn't valid at that particular store. He did give me $5 off as a courtesy.
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5

SueB

The staff is friendly, professional and experienced. This location is the only one I go to for my oil changes. The location is c ...

3Rd Street Road

7401 3Rd St Rd
Louisville, KY, 40214

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

3Rd Street Road

7401 3Rd St Rd Louisville, KY, 40214

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

7401 3Rd St Rd
Louisville, KY, 40214