Oil Change Middletown

The technicians were very nice, respectful and professional.

The technicians were very nice, respectful and professional.

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The guys were efficient, non pressuring and timely

The guys were efficient, non pressuring and timely

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Awesome all around

Awesome all around

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Staff was very professional and made sure I understood everything they were doing.

Staff was very professional and made sure I understood everything they were doing.

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Valarie Mgr was super and changed my cabin filter. No other stop at Valvoline suggested the change Needless to say the filter w ...

Valarie Mgr was super and changed my cabin filter. No other stop at Valvoline suggested the change Needless to say the filter was black

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Your people are constantly pushing more services. I come there to get my oil changed, I don't want constant request to have oth ...

Your people are constantly pushing more services. I come there to get my oil changed, I don't want constant request to have other services performed on my vehicle just because it's recommended by the factory.

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Other than cost, too expensive, I'd give it a 10 out of 10

Other than cost, too expensive, I'd give it a 10 out of 10

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I know it’s not their fault but I waited like 30-40 minutes before my service started. I wish there was a big screen describing ...

I know it’s not their fault but I waited like 30-40 minutes before my service started. I wish there was a big screen describing wait times or something. It seemed like the person in front of me waited a while to leave after they gave him his keys. Maybe there was a reason for that I don’t know.

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Extra oil charges $16.78

Extra oil charges $16.78

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no one makes me highly satisfied

no one makes me highly satisfied

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The realm prioritized other customers while I waited and showed on urgency to get to me. I was pretty frustrated. The one who di ...

The realm prioritized other customers while I waited and showed on urgency to get to me. I was pretty frustrated. The one who did serve me mumbled all their requests for brights & turn signals but acted as though I was more of a nuisance than a customer. Don’t know if something bad just happened but it was bad customer service.

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Got me in quickly did a great job

Got me in quickly did a great job

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I like the fact how quick I was in and out. Plus I had a coupon to make it cheaper than I could change it myself at home.

I like the fact how quick I was in and out. Plus I had a coupon to make it cheaper than I could change it myself at home.

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Friendly and knowledgeable staff

Friendly and knowledgeable staff

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This store has great employees!

This store has great employees!

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the wait

the wait

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I arrived at a good time - but never mind waiting!

I arrived at a good time - but never mind waiting!

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Always friendly and fast.

Always friendly and fast.

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Very professional and kept me up on everything they were doing.

Very professional and kept me up on everything they were doing.

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The team seem to be very knowledgeable while also having fun. Valerie was awesome and helped explain everything very well. I wil ...

The team seem to be very knowledgeable while also having fun. Valerie was awesome and helped explain everything very well. I will definitely go back and get my oil changed here

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I really liked how certain basic services are free--like topping off coolant. Makes me want to come back when I need an oil chan ...

I really liked how certain basic services are free--like topping off coolant. Makes me want to come back when I need an oil change. Also, everything is very professional, and it truly feels like a superior level of service.

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CONVENIENT AND DISCOUNTS

CONVENIENT AND DISCOUNTS

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staff tried to check a couple things twice

staff tried to check a couple things twice

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The staff was very friendly, humorous, happy and knowledgeable about the work being done on my car. Very good customer service h ...

The staff was very friendly, humorous, happy and knowledgeable about the work being done on my car. Very good customer service here! Keep up the good work!

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The technician who I spoke to was a manager and he was so helpful. He gave great advice and I was very happy with my visit.

The technician who I spoke to was a manager and he was so helpful. He gave great advice and I was very happy with my visit.

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Said I had an oil leak but that was not the case.

Said I had an oil leak but that was not the case.

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Employees were friendly and it’s nice to get an oil change without having to drop my car off or wait for an hour in the waiting ...

Employees were friendly and it’s nice to get an oil change without having to drop my car off or wait for an hour in the waiting rooms.

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This was my first visit to valvoline and I was very impressed. John and the staff was so professional. I’ve never been so impres ...

This was my first visit to valvoline and I was very impressed. John and the staff was so professional. I’ve never been so impressed with any service before. I will definitely be back and have my family and friends use this location. They are wonderful!!

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The staff are always friendly and informative

The staff are always friendly and informative

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Good service and knowledgeable person who worked with me.

Good service and knowledgeable person who worked with me.

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very nice attendant and wonderful service

very nice attendant and wonderful service

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Service was fast and efficient

Service was fast and efficient

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Good service

Good service

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No waiting at all; service completed in no more than 10 minutes. Service persons were friendly and professional

No waiting at all; service completed in no more than 10 minutes. Service persons were friendly and professional

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Received the service needed in a timely matter and was not up-sold at all.

Received the service needed in a timely matter and was not up-sold at all.

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I’ve been going to this particular location for about three years now. The staff is very well educated, they do so much more tha ...

I’ve been going to this particular location for about three years now. The staff is very well educated, they do so much more than just an oil change. I feel like they are very knowledgeable and helpful when it comes to maintaining a vehicle with higher mileage. They are trustworthy and that goes along way!

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Team well coordinated. Very quick service. Very professional crew.

Team well coordinated. Very quick service. Very professional crew.

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Easy and fast.

Easy and fast.

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Took way too long and car that came in after me inadjacent bay was provided service b4 me

Took way too long and car that came in after me inadjacent bay was provided service b4 me

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I was highly satisfied with my visit. The only complaint is the wait time to get into the bay.

I was highly satisfied with my visit. The only complaint is the wait time to get into the bay.

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I have found myself trying different locations all over my city trying to find one where i didn't get an attitude when I did not ...

I have found myself trying different locations all over my city trying to find one where i didn't get an attitude when I did not want upsells. I know my car runs fine on standard oil; I know there are manufacturer suggestions, but honestly, "no" should mean "no". Also, I typically do things like my own wiper blades, signal lights, air filter, etc. I know this is an upsell for them, but I pay about half doing it myself. I have 5 kids - every little bit counts. I should not have a situation where employees storm off, become unresponsive, call their manager over to continue the upsell process, etc. It should feel "good" not like a negative experience. This is why I drive my wife's car, sister's car, mom, etc. to get the oil changed - they get it even worse (high pressure scare tactics). I don't think your employees should have to hit sales quotas, or be pressured to hit goals. This creates an unhealthy work and customer relations environment. You want happy employees who pass that happiness on to the customer who will become more dedicated, and probably feel more inclined to "ask" for additional services. Think it over (I'm a corporate marketing director, trust me, I know).

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Professional, efficient and great time management

Professional, efficient and great time management

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The technician that helped me was very resourceful and helpful. He was also very polite.

The technician that helped me was very resourceful and helpful. He was also very polite.

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good service, would recomend.

good service, would recomend.

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The staff was super friendly and helpful! They were more than sweet to my kids!

The staff was super friendly and helpful! They were more than sweet to my kids!

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Respectfully, the problem was lack of employees at this location. There were approx. 5 cars here- 3 in the bay, 2 outside includ ...

Respectfully, the problem was lack of employees at this location. There were approx. 5 cars here- 3 in the bay, 2 outside including me. My wait outside was just about a half hour. Employees were all friendly. One employee did not know how to reset maintenance light. $58 for just a synth-blend oil change on a 2006 Toyota Highlander with a $10 off coupon, particularly after being there approaching one hour, at a company that calls itself "Instant Oil Change".. just doesn't seem right.

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They were fast, informative, efficient. I’ve never done a oil change where you stay in the car. I was impressed with the cameras ...

They were fast, informative, efficient. I’ve never done a oil change where you stay in the car. I was impressed with the cameras

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It was great experience Cody, Gershom,Kyle, emmalee was great. I never do surveys but really good service has to thanked...Frede ...

It was great experience Cody, Gershom,Kyle, emmalee was great. I never do surveys but really good service has to thanked...Frederick's Auto Sales Fred Moore Sr owner

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Explained that we could come in and top off fluids for free.

Explained that we could come in and top off fluids for free.

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They are always pleasant each visit. They offer me services and don’t pressure me to make a purchase.

They are always pleasant each visit. They offer me services and don’t pressure me to make a purchase.

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Staff were friendly and Jonathan answered all my husbands many questions with a smile and patience Staff changed the valve st ...

Staff were friendly and Jonathan answered all my husbands many questions with a smile and patience Staff changed the valve stems because they were cracked, and again answered that question! I’ll be back.

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The main problem is pricing is a higher than what it has been and what it is when I go to another company. Money is tight for ev ...

The main problem is pricing is a higher than what it has been and what it is when I go to another company. Money is tight for everyone these days and I understand material cost are high but seems like things go up each time I get my oil changed.Not a problem with the service just the cost is all.

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i am fine with service

i am fine with service

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I have used this Valvoline for as long as I can remember. Always pleasant and helpful!

I have used this Valvoline for as long as I can remember. Always pleasant and helpful!

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Very nice people and helpful to us older folks.

Very nice people and helpful to us older folks.

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Very friendly and personal

Very friendly and personal

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The service was very good, the personnel very courteous, friendly, and professional.

The service was very good, the personnel very courteous, friendly, and professional.

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Once I was in the bay, I had a quick service. Employees were friendly and joking around with each other. It was nice to see pe ...

Once I was in the bay, I had a quick service. Employees were friendly and joking around with each other. It was nice to see people having fun even though they were extremely busy. No customer wants to show up to a busy place with employees in a foul mood.

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Great service and friendly staff

Great service and friendly staff

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Have used this center many times before with not issues. I was just out side the bay, the next car to enter when I arrived. Ho ...

Have used this center many times before with not issues. I was just out side the bay, the next car to enter when I arrived. However, it was nearly an hour and a half before I was able to leave. Staff were disorganized and did not give the impression they knew what they were doing. There was also some delay because some of the oil pumping hoses were not working. I've never had to wait his long, even when more cars were in line.

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my transmission required some expertise that other sites and servicers could not do

my transmission required some expertise that other sites and servicers could not do

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The people were so friendly and competent. My only issue was you are definitely paying the price for convenience.

The people were so friendly and competent. My only issue was you are definitely paying the price for convenience.

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I was satisfied. They were very busy and the wait was due to 2 cars before us in the bay. All bays full with long waits.

I was satisfied. They were very busy and the wait was due to 2 cars before us in the bay. All bays full with long waits.

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Very professional and courteous service. Efficient even though there was a wait. Highly recommend to others.

Very professional and courteous service. Efficient even though there was a wait. Highly recommend to others.

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Brittanee (assistant manager) was extremely courteous and helpful.

Brittanee (assistant manager) was extremely courteous and helpful.

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Very nice, respectful and positive considering how busy they were

Very nice, respectful and positive considering how busy they were

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Absolutely swamped with vacation vehicles...school ending...they were pleasent to all handled a grumpy customer with courtesy . ...

Absolutely swamped with vacation vehicles...school ending...they were pleasent to all handled a grumpy customer with courtesy ...not me! Checked over my car and as others pulled in line quickly greeted...once working on my car ...no time wasted but not rushed either....isles and bays neat...nice group of young people..

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The service techs were very professional

The service techs were very professional

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Fast, efficient, polite service. They did what I requested and didn't pressure me into unnecessary options

Fast, efficient, polite service. They did what I requested and didn't pressure me into unnecessary options

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Everyone was so nice and gave me a nice discount.yay

Everyone was so nice and gave me a nice discount.yay

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The wait was 40 minutes outside then another 10 inside before they started working on my car. Then I had a Groupon and nobody t ...

The wait was 40 minutes outside then another 10 inside before they started working on my car. Then I had a Groupon and nobody told me until it was time to pay that I owed extra due to my car oil requirements. Additionally, I heard them asking about missing screws for something they were working on, maybe the air filter? Nobody had the missing screws and nobody explained to me that they were missing, and if it was something that I needed to get elsewhere. Because they are the only ones who have touched my engine, I am dissatisfied by the fact that it was missing, and nobody told me. They left them missing.

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no pressure for buying other then oil change had to wait 15 minutes due to under staffed that day

no pressure for buying other then oil change had to wait 15 minutes due to under staffed that day

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Emmalee was very nice and kept me informed

Emmalee was very nice and kept me informed

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Very courteous and highly efficient. Got me on the road in 25 minutes.

Very courteous and highly efficient. Got me on the road in 25 minutes.

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Always a great experience

Always a great experience

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Because they always do a good job. It is the only place I go, when I don't go to the dealer.

Because they always do a good job. It is the only place I go, when I don't go to the dealer.

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Communication between staff. Very professional

Communication between staff. Very professional

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Promptness and friendly, knowledgeable service personnel

Promptness and friendly, knowledgeable service personnel

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The employees were very friendly and the entire service was quick.

The employees were very friendly and the entire service was quick.

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Men acted like they knew what they were doing. I have knowledge of changing oil so could tell they were not trying to sell me so ...

Men acted like they knew what they were doing. I have knowledge of changing oil so could tell they were not trying to sell me something l did not need.

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Seems expensive vs competition. Also a little softer approach to upselling other services.

Seems expensive vs competition. Also a little softer approach to upselling other services.

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Quality service as always. This location consistently does a great job

Quality service as always. This location consistently does a great job

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Wes & Coby told me my tire had a chunk out of it and my tread was wearing. I immediately left an went to Oxmoor Ford and had a w ...

Wes & Coby told me my tire had a chunk out of it and my tread was wearing. I immediately left an went to Oxmoor Ford and had a whole new set of tires put on. They may have saved my life on Friday! I am so grateful for their expertise!

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Good service friendly

Good service friendly

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The team seemed to be distracted and it took too long to do a simple oil change and put in a new air filter. The first air filt ...

The team seemed to be distracted and it took too long to do a simple oil change and put in a new air filter. The first air filter was dirty and I asked for a different one to be put in

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Took care of my vehicle service what I ask for and check out my vehicle.

Took care of my vehicle service what I ask for and check out my vehicle.

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I've always taken my vehicles there over the last 2 years. The crew is always polite, professional, and don't B.S. sometimes I a ...

I've always taken my vehicles there over the last 2 years. The crew is always polite, professional, and don't B.S. sometimes I am in a hurry and when I make it a point they get right to it.

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My oil gage was not reset to 100 percent and I didn't receive a new sticker for my return visit.

My oil gage was not reset to 100 percent and I didn't receive a new sticker for my return visit.

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This center ALWAYS provides me with I need exactly!! I have never experienced any problems what so ever!! This services center ...

This center ALWAYS provides me with I need exactly!! I have never experienced any problems what so ever!! This services center is close and always on time and efficient.

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good and friendly service

good and friendly service

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Offered me a coupon in synthetic which I didn’t even know my car was supposed to have. Checked something on my car I was worried ...

Offered me a coupon in synthetic which I didn’t even know my car was supposed to have. Checked something on my car I was worried about even though it had nothing to do with oil change. I have always gone to this location. My 2 daughters cars as well. I never worry that they’ll forget to put back oil pan or other things

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Great service - genuine thanks for their help!

Great service - genuine thanks for their help!

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Everyone was kind and polite! Answered my questions with accuracy

Everyone was kind and polite! Answered my questions with accuracy

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Great service and very courteous

Great service and very courteous

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The guys were all very nice and professional. It was quick and painless. Much better than going to the dealership.

The guys were all very nice and professional. It was quick and painless. Much better than going to the dealership.

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Pull right in very friendly greeting me explained everything to me Very friendly respectable staff

Pull right in very friendly greeting me explained everything to me Very friendly respectable staff

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The service I receive is always friendly but professional. I enjoy watching while my oil is being changed.....it's neat to see ...

The service I receive is always friendly but professional. I enjoy watching while my oil is being changed.....it's neat to see how everyone works as a team to get the job done in the most efficient way possible. I appreciate the care they give me when I am there.

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deflated tire pressure without asking first

deflated tire pressure without asking first

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Every employee was very nice & helpful.

Every employee was very nice & helpful.

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My overall impression is a great one. The staff was extremely professional and friendly.

My overall impression is a great one. The staff was extremely professional and friendly.

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It seems like it took longer than usual

It seems like it took longer than usual

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Everyone was friendly and answered my questions. I was told when I arrived that it would be about 35 minutes before I would ent ...

Everyone was friendly and answered my questions. I was told when I arrived that it would be about 35 minutes before I would enter the bay and that was a correct time frame. I appreciate being provided an accurate time wait estimate so I could decide if I want to stay or to return at another time.

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Friendly staff and good communication regarding service options

Friendly staff and good communication regarding service options

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Very professional staff

Very professional staff

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friendly, fast, in and out no problems, and it was a sun shiny day

friendly, fast, in and out no problems, and it was a sun shiny day

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Was greed by staff and they let me know how long a wait I would have. I had a new car and they checked my owners manual to know ...

Was greed by staff and they let me know how long a wait I would have. I had a new car and they checked my owners manual to know which oil was recommended and explain why.

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Very professional and knowledgeable of my vehicle

Very professional and knowledgeable of my vehicle

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I was the only customer so the whole staff took care of me and I was in and out very fast. And we were all in good moods so we a ...

I was the only customer so the whole staff took care of me and I was in and out very fast. And we were all in good moods so we all had fun while I was there I like to joke around a lot while they were very professional they still had some fun with me I liked that a lot. It's good to be able to enjoy your job and your work and still behave in a manner that any CEO would be happy to see.

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Good people, very friendly!

Good people, very friendly!

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Good value

Good value

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Relatively quick oil change with friendly, knowledgeable technicians.

Relatively quick oil change with friendly, knowledgeable technicians.

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Helpful, friendly, knowledgeable, made recommendations but no hard sell which is very important to me.

Helpful, friendly, knowledgeable, made recommendations but no hard sell which is very important to me.

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Its an oil change. They did their job. Valvoline is more expensive than others in the area, but they are faster. A price closer ...

Its an oil change. They did their job. Valvoline is more expensive than others in the area, but they are faster. A price closer to $25 instead of $45 would make me more satisfied.

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Great efficient service at a reasonable price.

Great efficient service at a reasonable price.

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I called the store before I went to see if they had a late up for my friend headlight. They did so I went in they put it in with ...

I called the store before I went to see if they had a late up for my friend headlight. They did so I went in they put it in with no problem and I did not have to wait long. I was highly satisfied with everyone. On top of that, they went over the top to be friendly and communicativ I called the store before I went to see if they had a late up for my friend headlight. They did so I went in they put it in with no problem and I did not have to wait long. I was highly satisfied with everyone. On top of that, they went over the top to be friendly.

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Valvoline is always there for me and treat me and my old outdated car with care and respect.

Valvoline is always there for me and treat me and my old outdated car with care and respect.

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Quick service, friendly staff, no complaints

Quick service, friendly staff, no complaints

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No pressure, courteous attendant, reasonable wait time.

No pressure, courteous attendant, reasonable wait time.

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The service was professional. They were very detailed on the service I needed and accommodated them as well. Will go there again ...

The service was professional. They were very detailed on the service I needed and accommodated them as well. Will go there again on my next oil change.

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Professionals doing a job I don't want to do.

Professionals doing a job I don't want to do.

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Good service

Good service

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they did the job and in a jiffy

they did the job and in a jiffy

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Because it was a busy Saturday and the friendly employees told me they were understaffed. Highly satisfied is rarely achievable ...

Because it was a busy Saturday and the friendly employees told me they were understaffed. Highly satisfied is rarely achievable in this day and age. This location has always done a wonderful job with no problems.

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Fast and friendly service

Fast and friendly service

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Had to wait outside for a while, but someone greeted me immediately and gave me an estimated time. Everyone seemed friendly, kno ...

Had to wait outside for a while, but someone greeted me immediately and gave me an estimated time. Everyone seemed friendly, knowledgeable and on the ball! I will continue to back. I felt confident they gave me the right services!

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Oil change took 23 minutes according to the timer on their computer. If time was spent actually changing my oil instead of check ...

Oil change took 23 minutes according to the timer on their computer. If time was spent actually changing my oil instead of checking every item on my vehicle and attempting to sell me everything except a new car the oil change could be done in 10 minutes. Should be a way to have them pull up my information, have my account noted I do not want to be upsold every item, I want an oil change and oil filter change, everything else I go to the dealer to get done. And also, you do tire rotations but don’t balance tires? Do you realize how unsafe that is? Just change the oil. Nothing more.

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High quality products and excellent service

High quality products and excellent service

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The staff was very friendly and the service was quick.

The staff was very friendly and the service was quick.

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The service was very efficient. They mechanics are friendly and honest.

The service was very efficient. They mechanics are friendly and honest.

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Great service and provided efficiently.

Great service and provided efficiently.

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Always get me taken care of in a timely manner and straight to the point

Always get me taken care of in a timely manner and straight to the point

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They were upfront and honest about being short staffed and realistic with their estimated times. Very friendly service.

They were upfront and honest about being short staffed and realistic with their estimated times. Very friendly service.

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Because a car that was 3rd to arrive behind me and the person just after me, was brought into a bay before us. Instead of keepin ...

Because a car that was 3rd to arrive behind me and the person just after me, was brought into a bay before us. Instead of keeping us single file they asked us to pull behind specific doors as all three bays were occupied. As I stated the last (3rd) car to arrive was let in first.

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They was nice and I was in and out within 20 mins

They was nice and I was in and out within 20 mins

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Got the job done

Got the job done

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Cost was too high I feel, but it is convenient, it was 89.00, I can get it for 54.00 at Suburu, but it takes too long there, so ...

Cost was too high I feel, but it is convenient, it was 89.00, I can get it for 54.00 at Suburu, but it takes too long there, so I pay more, but don’t like it just the same

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Ryan, the tech who spoke with me, explained that my oil was not ready to be changed but offered to "top off" all the fluids in t ...

Ryan, the tech who spoke with me, explained that my oil was not ready to be changed but offered to "top off" all the fluids in the car for free. This was a service offered by Valvoline that I was unaware of. Since I had other needs for my car that day, it was a great help. He checked my serpintine belt and helped me arrive at a timeline for getting that fixed. Rest assured, I plan to go to this station in the future!

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I want to thank Phillip for going above and beyond to take care of our need. He and the team made our experience pleasant and as ...

I want to thank Phillip for going above and beyond to take care of our need. He and the team made our experience pleasant and as efficient as possible.

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Friendly, knowledgeable and fast service.

Friendly, knowledgeable and fast service.

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I didn’t feel pressured to buy other services.

I didn’t feel pressured to buy other services.

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Great people and got me in and out quick. Couldn't ask for more.

Great people and got me in and out quick. Couldn't ask for more.

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Nice & efficient associates

Nice & efficient associates

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I was there for an hour. Two other vehicles were brought in after I and they recieved prompt treatment and they were slow to tak ...

I was there for an hour. Two other vehicles were brought in after I and they recieved prompt treatment and they were slow to take care of me.

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The staff was extremely professional and courteous

The staff was extremely professional and courteous

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Everything went smoothly, the personnel were friendly and efficient and the workers appear to enjoy their work.

Everything went smoothly, the personnel were friendly and efficient and the workers appear to enjoy their work.

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Although under staffed they were pleasant and worked efficiently to get the services finished.

Although under staffed they were pleasant and worked efficiently to get the services finished.

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Very courteous and helpful. I arrived ten minutes before closing time. The guys could have been disgruntled because it was tim ...

Very courteous and helpful. I arrived ten minutes before closing time. The guys could have been disgruntled because it was time to go home! Instead they welcomed me in and did a thorough check. In the Christmas rush, I really needed it squeezed in. Thanks for extraordinary customer service!!

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The staff was very caring and friendly.

The staff was very caring and friendly.

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$76.00 is alot to pay for an oil change.

$76.00 is alot to pay for an oil change.

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Reliable and respectful at all times. Knowledgeable and very helpful.

Reliable and respectful at all times. Knowledgeable and very helpful.

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Very nice people, very quick service.

Very nice people, very quick service.

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Price is to high. The Ford dealer is much cheaper.

Price is to high. The Ford dealer is much cheaper.

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good service over all

good service over all

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The manager, Gershom Parr, had little or no personality. He was knowledgeable about the Valvoline products but was lacking in an ...

The manager, Gershom Parr, had little or no personality. He was knowledgeable about the Valvoline products but was lacking in any basic customer service skills, ie, wasn't friendly at all! On the other hand, Philip was very personable and knowledgeable.

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Just needed air in tire and staff was very good

Just needed air in tire and staff was very good

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Good experience. Friendly and professional service rep.

Good experience. Friendly and professional service rep.

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Professional, friendly and knowledgeable staff. Quick service!

Professional, friendly and knowledgeable staff. Quick service!

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had to wait too long

had to wait too long

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Everybody is always so friendly, and many remember me from the last visit

Everybody is always so friendly, and many remember me from the last visit

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Courteous and friendly and know their job duties.

Courteous and friendly and know their job duties.

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when i got there, there were only two staffs who were doing all 3 cars at same time.Thoes two staffs did all they can. It took ...

when i got there, there were only two staffs who were doing all 3 cars at same time.Thoes two staffs did all they can. It took about an hour to finish just for an oil change.While i was wating, 3 or 4 more staffs came.

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Rick did a fantastic job and is a great representative of the Valvoline brand. He takes great pride in his work

Rick did a fantastic job and is a great representative of the Valvoline brand. He takes great pride in his work

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I felt the price of the battery I bought was too high

I felt the price of the battery I bought was too high

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My oil change was quick, and the service rep extremely nice.

My oil change was quick, and the service rep extremely nice.

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Long time customer

Long time customer

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I never got a receipt for the services rendered. The price of the oil change was much more than I had paid for that car in my p ...

I never got a receipt for the services rendered. The price of the oil change was much more than I had paid for that car in my previous oil changes at other places, so, that a surprise.

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I've been going to the Middle Town location for years. I've always been satisfield with the service.

I've been going to the Middle Town location for years. I've always been satisfield with the service.

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Training new employees while several customers were waiting. Took about twice as long, but still under 30 minutes.

Training new employees while several customers were waiting. Took about twice as long, but still under 30 minutes.

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I was looking to get fluids and tire pressure checked. The men treated me with great respect even though I was not needing to m ...

I was looking to get fluids and tire pressure checked. The men treated me with great respect even though I was not needing to make a purchase today.

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They were conscientious. They also listened to any of my concerns as well as helping me make decisions on preventive maintenanc ...

They were conscientious. They also listened to any of my concerns as well as helping me make decisions on preventive maintenance.

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With the Computer system being down and an employee wanting to leave his shift, Ms. Emmalee stayed on top of everything needed i ...

With the Computer system being down and an employee wanting to leave his shift, Ms. Emmalee stayed on top of everything needed in all 3 bays to keep things running smoothly!You go girl!!

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Employees are professional friendly and knowledgeable. I asked him if he could please see if my muffler was loose because I ran ...

Employees are professional friendly and knowledgeable. I asked him if he could please see if my muffler was loose because I ran over a coyote Angie he’ll did it willingly.

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The service is always consistent and I never run into any problems. My oil was changed in 15 minutes and I was ready to go about ...

The service is always consistent and I never run into any problems. My oil was changed in 15 minutes and I was ready to go about my day.

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Friendly

Friendly

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I have utilized this Valvoline location since moving to Louisville 16 years ago! I was informed there was going to be about a 1 ...

I have utilized this Valvoline location since moving to Louisville 16 years ago! I was informed there was going to be about a 15 minute wait and was apologized to several times for the wait. BUT, that was My Choice to wait; I had no pressure to stay and wait for the vehicle in front of me to be finished. I will definitely Return! The Staff is Very Cordial and Enjoy Conversing with them.

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Good servive

Good servive

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the wait was 90 seconds. the floor was do clean. the shop wasn’t clutteted.they even helped me reset the oil life gauge on my 20 ...

the wait was 90 seconds. the floor was do clean. the shop wasn’t clutteted.they even helped me reset the oil life gauge on my 2018 vehicle. they honored your coupon. they were fast and efficient.

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Went as expected

Went as expected

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I arrived 7 minutes before closing. The employees were gracious and promptly ushered me into the bay. They were courteous, and ...

I arrived 7 minutes before closing. The employees were gracious and promptly ushered me into the bay. They were courteous, and very efficient.

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Great staff that communicated very well with me. I chose to wait in the car but I am sure I could have gone in the waiting room

Great staff that communicated very well with me. I chose to wait in the car but I am sure I could have gone in the waiting room

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Always nice to see the same people around. Everyone is very friendly, especially Richard. Never have to wait long and very thoro ...

Always nice to see the same people around. Everyone is very friendly, especially Richard. Never have to wait long and very thorough. Thanks guys, I will always go to Middletown for my oil change.

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Had a problem with oil leaks 3 times in a row and this was caused because they stopped replacing the o-ring on the oil plug so t ...

Had a problem with oil leaks 3 times in a row and this was caused because they stopped replacing the o-ring on the oil plug so they added a note "change the oil ring like the Honda for this car" they did and now I don't have to return for a fixing of the oil dripping and topping off. They are now taking of it properly.

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Received the service I expected.

Received the service I expected.

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I was satisfied.

I was satisfied.

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Staff was nice and got the job done quick.

Staff was nice and got the job done quick.

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I think satisfied is high enough. The location was busy so I did not expect super express but it is a lot easier than going thr ...

I think satisfied is high enough. The location was busy so I did not expect super express but it is a lot easier than going thru a dealer.

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Fast, Knowledgable, Friendly, Fair price

Fast, Knowledgable, Friendly, Fair price

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Anytime I get my oil changed is a smooth process

Anytime I get my oil changed is a smooth process

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They do a good job, I am a returning customer!

They do a good job, I am a returning customer!

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I have used Valvoline

I have used Valvoline

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The staff who met me and serviced my car Christina and Gershom were most polite and helpful. They also explained everything to m ...

The staff who met me and serviced my car Christina and Gershom were most polite and helpful. They also explained everything to me about product and pricing. This was my very first visit to a Valvoline service station and I was impressed with the whole setup and efficiency. I would return in the future.

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Professional, no pressure, relatively quick

Professional, no pressure, relatively quick

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Good service, courteous staff, quick

Good service, courteous staff, quick

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The friendliness and helpfulness of the employees

The friendliness and helpfulness of the employees

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Friendly and personalized

Friendly and personalized

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dirty filters were explained and replaced which were never brought up by other service centers. low battery reading was explain ...

dirty filters were explained and replaced which were never brought up by other service centers. low battery reading was explained and battery replaced. will consider future services at this Valvoline instant oil change location. professional employee assistance and explanation of services needed was appreciated.

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Everything was done very efficiently

Everything was done very efficiently

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Had to wait 1 hour 15 minutes just to get service. There were 3 bays going and only 3 guys working. Very poor planning.

Had to wait 1 hour 15 minutes just to get service. There were 3 bays going and only 3 guys working. Very poor planning.

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Great customer service

Great customer service

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Everyone was very friendly, professional, and funny. They maintained the perfect amount of professionalism and fun

Everyone was very friendly, professional, and funny. They maintained the perfect amount of professionalism and fun

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Every employee I dealt with was very professional, knowledgeable and customer oriented. They always are.

Every employee I dealt with was very professional, knowledgeable and customer oriented. They always are.

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Staff is always professional and takes time to explain services they are performing as well as offer recommendations for service ...

Staff is always professional and takes time to explain services they are performing as well as offer recommendations for services needed. I love the cleanliness of the place and that the technicians wear American flags on the sleeves of their uniforms. Ryan and John did an outstanding job and I will be back in soon for transmission service. Thanks Valvoline!

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Quick thorough check makes me feel safe in my cars condition

Quick thorough check makes me feel safe in my cars condition

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The guy who helped me was well mannered and did not try to sell me on anything I didn't need. I typically work on my own cars be ...

The guy who helped me was well mannered and did not try to sell me on anything I didn't need. I typically work on my own cars because of the trust issues I have developed at other shops. The guys/girls in your shops respect the fact that I don't want them to tell me what my manufacturer recommends every time I come in. They always ask when I come in if I would like to here any of their recommendations for that day but respect my decision when I say no.

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Did not carry the oil for the middle gear box. I will now have to get this changed on a separate visit somewhere else. The staf ...

Did not carry the oil for the middle gear box. I will now have to get this changed on a separate visit somewhere else. The staff was very friendly and professional.

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Great experience. Little wait time. Courteous employees.

Great experience. Little wait time. Courteous employees.

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Great service!!!

Great service!!!

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Fast courteous service

Fast courteous service

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Professional staff

Professional staff

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They were very professional, as they always are. I’ll be a customer for life.

They were very professional, as they always are. I’ll be a customer for life.

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Manager was great. Efficient service and great customer service - helpful and not pushy. Very mannered. Crew respectful as well. ...

Manager was great. Efficient service and great customer service - helpful and not pushy. Very mannered. Crew respectful as well. Makes a difference in comfort level.

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Good service but that alone make me highly satisfied but I will come back. I wouldn’t do that if I wasn’t satisfied.

Good service but that alone make me highly satisfied but I will come back. I wouldn’t do that if I wasn’t satisfied.

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A vacuum line was knocked off during the air filter removal and replacement.

A vacuum line was knocked off during the air filter removal and replacement.

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Everyone was so friendly. The guys were funny too. I appreciated getting told what was being done to my car, even though I didn' ...

Everyone was so friendly. The guys were funny too. I appreciated getting told what was being done to my car, even though I didn't understand most of the words. I really appreciate the staff and the hard work they put in.

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The associates were friendly and courteous. Made the oil change experience much better than expected.

The associates were friendly and courteous. Made the oil change experience much better than expected.

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Prompt service, good explanation of service and friendly staff

Prompt service, good explanation of service and friendly staff

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I believe there is always room for improvement! There was no specific reason.

I believe there is always room for improvement! There was no specific reason.

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Super courteous staff who explained what they were doing and why. Matt even took the time to talk with me during my radiator flu ...

Super courteous staff who explained what they were doing and why. Matt even took the time to talk with me during my radiator flush and explained what I could expect from my car after.

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Being that all three bays were occupied with customer vehicles being serviced and additional customers in each lane outside, the ...

Being that all three bays were occupied with customer vehicles being serviced and additional customers in each lane outside, the staff kept right on cranking and never missed a beat! Yeah, under the circumstances it took a bit longer than normal, but I have no problem with that! It would have been a whole lot different if everyone was standing around goofing off, but that was NOT the case!!Good job Guys & GallsDP

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History of good service. I know that is where my next oil change will be for over 10 years.

History of good service. I know that is where my next oil change will be for over 10 years.

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No reason, They did there job

No reason, They did there job

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I was highly satisfied with my experience at Valvoline because the staff were very helpful in explaining their services, what th ...

I was highly satisfied with my experience at Valvoline because the staff were very helpful in explaining their services, what they were doing and also pointed out an issue my car is having that I wasn’t aware of. I will be back! Never a bad experience here.

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Technical support was good.technician's went over work applied to auto once in bay service was prompt.

Technical support was good.technician's went over work applied to auto once in bay service was prompt.

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Very professional

Very professional

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The technician was great!

The technician was great!

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The technicians were courteous and knowledgeable. He explained everything to me and mde sure I understood. This isn't my first ...

The technicians were courteous and knowledgeable. He explained everything to me and mde sure I understood. This isn't my first visit to the Middletown Valvoline and I always come to this location because of the service. They never pressure me on any service and I trust them to be honest with me. I appreciate these guys more than they know !😁

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The store I've been going to lately has a good team an do right and what I wish for.VALVOLINE INSTANT OIL CHANGE 040132---MIDDL ...

The store I've been going to lately has a good team an do right and what I wish for.VALVOLINE INSTANT OIL CHANGE 040132---MIDDLETOWNMANAGER Gershom Parr

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The service employee was very polite, informed me of the options available and prices, but did not make me feel pressured or giv ...

The service employee was very polite, informed me of the options available and prices, but did not make me feel pressured or give the impression they were trying to "upsell" anything.

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good and friendly service

good and friendly service

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I had a trainee changing my oil. Although a man who was dressed as a manager was there on and off, it still made me a little ner ...

I had a trainee changing my oil. Although a man who was dressed as a manager was there on and off, it still made me a little nervous when the manager stepped away. The trainee was very friendly.

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Used you for years, can’t complain.

Used you for years, can’t complain.

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Very friendly staff, well organized, and worked together as a well oiled team (please pardon the pun)

Very friendly staff, well organized, and worked together as a well oiled team (please pardon the pun)

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Quick and Easy oil change , friendly staff. Much easier that taking my truck to the dealership!

Quick and Easy oil change , friendly staff. Much easier that taking my truck to the dealership!

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prices are too high

prices are too high

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The staff works hard and are always polite and efficient

The staff works hard and are always polite and efficient

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It appeared the crew was under staffed. I pulled right into the bay but it still took about 30 minutes to have my oil changed

It appeared the crew was under staffed. I pulled right into the bay but it still took about 30 minutes to have my oil changed

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The entire staff was professional and nice and educational

The entire staff was professional and nice and educational

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Nice staff

Nice staff

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Just the wait to get in, really.

Just the wait to get in, really.

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The guys were super friendly and got everything done in a good amount of time.

The guys were super friendly and got everything done in a good amount of time.

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I have a complicated car and the employees knew how to deal with it.

I have a complicated car and the employees knew how to deal with it.

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I wish there was a basic oil change that didn't involve all the hoops you go through every time. If you go to all the lights and ...

I wish there was a basic oil change that didn't involve all the hoops you go through every time. If you go to all the lights and top offs and check tires, would like to see a vacuum service as well as windshild washing.

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Services were rendered promptly and efficiently.

Services were rendered promptly and efficiently.

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Wonderful customer service!

Wonderful customer service!

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Very courteous and kind. Very patient with me. Explained everything thouroughy. Love this one in middletown

Very courteous and kind. Very patient with me. Explained everything thouroughy. Love this one in middletown

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Didn't expect a conventional oil change to be 40 dollars with a 5 dollar coupon. Was not aware of the price until it was time to ...

Didn't expect a conventional oil change to be 40 dollars with a 5 dollar coupon. Was not aware of the price until it was time to pay. Just about everyone in town was charging 19.99 to 24.99 for the same oil change. Only came to you guys because you was quicker.

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Always give me fast and courteous service.

Always give me fast and courteous service.

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The guy was just doing his job and was very kind but I do not want to be asked to buy things or upgrade, especially after tellin ...

The guy was just doing his job and was very kind but I do not want to be asked to buy things or upgrade, especially after telling him just a plain ole oil change. I feel I was way overcharged... had I have known it would cost me $60 I would have gone elsewhere beings I have coupon but wasn’t allowed to use it since I did not have it with me BUT valvoline sure had all my information stored - why not the coupon?

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The staff has always gone the extra step each and every time we have been there. They take care of my kids cars and as soon as o ...

The staff has always gone the extra step each and every time we have been there. They take care of my kids cars and as soon as our free oil changes are over we wife and I will be there for all our needs!

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Saves time

Saves time

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Because you are in and out fast

Because you are in and out fast

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I just like that I don’t have to wait long and everyone is always very pleasant

I just like that I don’t have to wait long and everyone is always very pleasant

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In the past, I may have had to wait a very few minutes to pull in, but this time, I was brought right in and they got started on ...

In the past, I may have had to wait a very few minutes to pull in, but this time, I was brought right in and they got started on my oil change immediately.I was there less than 15 minutes and was very impressed with the service. I like the new screens that show the recommended services with the costs listed.Thank you.

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The staff was extremely friendly and very quick.

The staff was extremely friendly and very quick.

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Speed, courtesy

Speed, courtesy

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Air filter needed to be replaced and there were none in stock.

Air filter needed to be replaced and there were none in stock.

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Wonderful customer service, I came thirty minutes before closing in desperate need of an oil change and every single person was ...

Wonderful customer service, I came thirty minutes before closing in desperate need of an oil change and every single person was above and beyond nice and welcoming. I appreciate valvoline I always receive the best customer service no matter what location I come to. Thank you

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Interaction with the staff

Interaction with the staff

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Great service friendly staff

Great service friendly staff

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I’ve been coming here for quite awhile and I’ve never been disappointed.

I’ve been coming here for quite awhile and I’ve never been disappointed.

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Jessie and his crew were cordial and personable, but not so much that it came across as disingenuous or scripted. They were comp ...

Jessie and his crew were cordial and personable, but not so much that it came across as disingenuous or scripted. They were completely professional and got us finished quickly. Best Valvoline crew I've encountered.

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very professional moved as fast as possble yet made sure job done correctly

very professional moved as fast as possble yet made sure job done correctly

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Oil change was performed quickly and efficiently. I couldn't ask for more!

Oil change was performed quickly and efficiently. I couldn't ask for more!

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All was great except is took over 30 minutes for an oil change once in the bay

All was great except is took over 30 minutes for an oil change once in the bay

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I had never taken a vehicle to a Valvolibe Instant Oil Change center, having always gone back to my dealer for any service... bu ...

I had never taken a vehicle to a Valvolibe Instant Oil Change center, having always gone back to my dealer for any service... but I will ALWAYS go back to Valvoline from now on! The technicians were so patient and provided excellent service - they even re-attached a mud guard from the underside of my truck - I was immensely impressed by the ease of every step of the process- customer for life now!

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The team you have at this location seems highly trained and works very well together. Their communication was very impressive an ...

The team you have at this location seems highly trained and works very well together. Their communication was very impressive and you can tell they know what they’re doing. I was very impressed with how everyone work together and so quickly to get Everything done!

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They were fast, friendly, and efficient

They were fast, friendly, and efficient

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courteous, professional and knowledgable. The service was prompt and the service techs were extremely polite. Worked together l ...

courteous, professional and knowledgable. The service was prompt and the service techs were extremely polite. Worked together like a Well-Oiled machine! No pun intended!

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My service tech was awesome!

My service tech was awesome!

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Jessie was very polite and informative concerning the oil change. He was not pushy but made suggestions. The service was promp ...

Jessie was very polite and informative concerning the oil change. He was not pushy but made suggestions. The service was prompt and completed in a timely manner.

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Matt and the team were great. Knowledgeable, friendly, and had a great sense of humor. No pressure! Jus lots of good advice. Qui ...

Matt and the team were great. Knowledgeable, friendly, and had a great sense of humor. No pressure! Jus lots of good advice. Quick service but very attentive and thorough.

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They were very efficient,courteous,and kindly thoughtful to an older woman!

They were very efficient,courteous,and kindly thoughtful to an older woman!

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The staff were all friendly and knowledgeable. There were offers to upgrade the services provided me, but no real pressure to pa ...

The staff were all friendly and knowledgeable. There were offers to upgrade the services provided me, but no real pressure to pay for any additional services.

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The Manager, Gersham was micro managing the rest of the staff so much the had to stop and restart the other vehicles because he ...

The Manager, Gersham was micro managing the rest of the staff so much the had to stop and restart the other vehicles because he had to be the lead on all the projects. We waited a good 20 minutes once they started to come back and finish us up! Very poor timing!

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The people (employees) and the service

The people (employees) and the service

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The prices that Valvoline charges are completely outrageous. My son took the car to your store and said he wanted a regular oil ...

The prices that Valvoline charges are completely outrageous. My son took the car to your store and said he wanted a regular oil change and you charged him for synthetic oil. Which is not what he asked for. I feell he was taken advantage of because he was younger

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Nice employees. No pressure all though they did offer additional services. Plus, I love your coupons.

Nice employees. No pressure all though they did offer additional services. Plus, I love your coupons.

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Quick oil change, in & out!

Quick oil change, in & out!

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They were good

They were good

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service person was very polite and professional.

service person was very polite and professional.

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I am very uncomfortable and unknowledgable about car related things, but the staff was very friendly and efficient. I usually ge ...

I am very uncomfortable and unknowledgable about car related things, but the staff was very friendly and efficient. I usually get my dad to change my oil, but if he can’t do it I will definitely come back.

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Long time customer will not go anywhere else

Long time customer will not go anywhere else

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They did a good job. No problem

They did a good job. No problem

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Employees are always courteous and very quick to complete the job.

Employees are always courteous and very quick to complete the job.

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Quick and easy

Quick and easy

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The employees were very professional and upbeat! They seem to enjoy doing their job. Everything was very efficient as well.

The employees were very professional and upbeat! They seem to enjoy doing their job. Everything was very efficient as well.

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Always quick, always courteous.

Always quick, always courteous.

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I was satisfied.

I was satisfied.

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The men were knowledgeable about what they were doing. Very courteous as well

The men were knowledgeable about what they were doing. Very courteous as well

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Wait was long, tire rotation was too expensive and not available in my lane.

Wait was long, tire rotation was too expensive and not available in my lane.

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This was the friendliest and most considerate staff I’ve ever had the pleasure of doing business with. It was 95+ degrees outsid ...

This was the friendliest and most considerate staff I’ve ever had the pleasure of doing business with. It was 95+ degrees outside and I had my 2 children in the car with me. Multiple employees checked in on us and offered for us to sit in the AC while we waited. They offered us waters, and even popsicles. I was floored by the kindness and generosity of this team. I have been a district manager in the retail field for years, so I typically have very high customer service expectations. This set of employees nailed it the customer experience. You should be very proud to have a team like this working for you.

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The gentleman assisting me was very specific step by step with the process. He was friendly, didn't talk down to me. No pressure ...

The gentleman assisting me was very specific step by step with the process. He was friendly, didn't talk down to me. No pressure for anything other than an oil change.

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Was done quickly and efficiently

Was done quickly and efficiently

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Polite, courteous and professional.

Polite, courteous and professional.

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When they changed my oil they somehow got it all over my serpentine belt and now it wont stop sqeeling so anoying no clue

When they changed my oil they somehow got it all over my serpentine belt and now it wont stop sqeeling so anoying no clue

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Service was quick and thorough

Service was quick and thorough

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Always know history of my car

Always know history of my car

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Great Service, very fast and thorough.

Great Service, very fast and thorough.

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Convienent, efficient, quality assured, no hassle. You get what you pay for

Convienent, efficient, quality assured, no hassle. You get what you pay for

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Personnel was friendly, efficient, and well organized.

Personnel was friendly, efficient, and well organized.

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I visited on Saturday, 6/2/18 at the Middletown location. I was highly impressed with the service and promptness of my service. ...

I visited on Saturday, 6/2/18 at the Middletown location. I was highly impressed with the service and promptness of my service. Everyone working that day was extremely friendly, polite, kept me informed on where they were at with the service. Considering customer service is a huge lacking component in today's society, I want to give a huge shout out and kuddos to all the employee's working that day. They all seemed to have a great attitude and their customer service was exceptional. I hope someone from management will be able to share this with this team at this location. This is one of the main things that would keep me returning.

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Guys were on it!!It was busy and all of them were working hard. Pleasant. Got me out in no time.

Guys were on it!!It was busy and all of them were working hard. Pleasant. Got me out in no time.

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Everyone was super friendly, laughing and having fun at their job. Respectful and kind staff

Everyone was super friendly, laughing and having fun at their job. Respectful and kind staff

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Convenience and friendliness of the staff

Convenience and friendliness of the staff

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It takes a lot to be highly satisfied. The staff there is always friendly and very good at what they do. I will recommend and ...

It takes a lot to be highly satisfied. The staff there is always friendly and very good at what they do. I will recommend and go back. That in itself shows a “highly satisfied” customer.

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Everything was fine. The only issue for me is the price. $40 is too high for an oil change. Should be no more than $25 for a bas ...

Everything was fine. The only issue for me is the price. $40 is too high for an oil change. Should be no more than $25 for a basic.

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This Valvoline is tops!Very nice people here. Esmerelda knows her auto mechanics. I have been coming here for several years.Al ...

This Valvoline is tops!Very nice people here. Esmerelda knows her auto mechanics. I have been coming here for several years.Always a good experience!

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The first thing I noticed was the professional and courteous service by the employees. They were all very friendly and knew exa ...

The first thing I noticed was the professional and courteous service by the employees. They were all very friendly and knew exactly what they were doing. They talked to me and educated me on everything they were doing to my car. I believe the asst manager was Michael. He was superb. But they were all superb. Cameron and all the others seemed so happy to be there. There was great teamwork. They were all pleasant and very professional. This was my first visit but it will not be my last. You have a new customer that will tell everyone about my excellent experience. I even called the manager over to tell him how impressed I was from start to finish. Every workplace should be so fortunate to have such great leadership and positive, very happy employees that represent the brand. I am an HR VP and I can tell you that this positive morale and professional satisfaction is extremely rare. Congratulations, I look forward to my next visit.

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Always treated kindly and well informed.

Always treated kindly and well informed.

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Seemed knowledgeable, efficient and very friendly.

Seemed knowledgeable, efficient and very friendly.

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Very apologetic about my wait and that meant alot

Very apologetic about my wait and that meant alot

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It was an easy experience and I got in and out quickly which is importantant

It was an easy experience and I got in and out quickly which is importantant

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Efficient and competent

Efficient and competent

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The price is very high.

The price is very high.

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Friendly and helpful as always... Is a great staff and they are always personable and enjoyable

Friendly and helpful as always... Is a great staff and they are always personable and enjoyable

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The whole staff was very professional. Karlton took the time to explain the services that were offered, made me aware of recomme ...

The whole staff was very professional. Karlton took the time to explain the services that were offered, made me aware of recommendations as far as my visit and what my vehicle needed, and was very professional and engaging. Top notch employee with great leadership skills.

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Telling me things that don’t need to be done to my car like a transmission flush 190k on my car that would ruin my trans

Telling me things that don’t need to be done to my car like a transmission flush 190k on my car that would ruin my trans

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Pleasant, professional, friendly service.

Pleasant, professional, friendly service.

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Karlton did a fantastic job!! He was friendly and knowledgeable. They helped me with verything I needed and ALL (Matthew, Karlto ...

Karlton did a fantastic job!! He was friendly and knowledgeable. They helped me with verything I needed and ALL (Matthew, Karlton, and Jeremy) has the best attitudes I’ve seen at any Valvoline I’ve ever been to. I’ll probably only come to this location from now on. -A very happy costumer Any Satterfield

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I'm pretty happy with all staffs. They were polite and very helpful. Even though the wait time was a bit long I understand that ...

I'm pretty happy with all staffs. They were polite and very helpful. Even though the wait time was a bit long I understand that they were short on staffs.

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Staff know their job and were having fun doing it.

Staff know their job and were having fun doing it.

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great staff with professionalism and job was done quickly and efficiently

great staff with professionalism and job was done quickly and efficiently

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Excellent job on recharging my AC unit!

Excellent job on recharging my AC unit!

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Good value.

Good value.

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There was a long wait before I went into the bay. I don't think this is anyone's fault. Everyone was diligently working on the c ...

There was a long wait before I went into the bay. I don't think this is anyone's fault. Everyone was diligently working on the cars that arrived ahead of me. I'm not dissatisfied with anyone or the service.

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The employees are helpful, friendly, knowledgeable and prompt. I have been going there for years

The employees are helpful, friendly, knowledgeable and prompt. I have been going there for years

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Thorough

Thorough

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Srvc tech Emily explained srvc issued in a very professional manner.

Srvc tech Emily explained srvc issued in a very professional manner.

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Quick service once in the bay; very courteous & friendly employees; no pressure to buy extras - just gave options. I ended up b ...

Quick service once in the bay; very courteous & friendly employees; no pressure to buy extras - just gave options. I ended up buying cabin air filter.

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Always promp

Always promp

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Came in for oil change, differential fluid change. A bit of a wait (25 minutes) to get into bay, employees unaware of no front ...

Came in for oil change, differential fluid change. A bit of a wait (25 minutes) to get into bay, employees unaware of no front differential on my vehicle, unable to change rear differential fluid because of manufacturer requirement to use only proprietary fluid. Received oil change, transfer case lube and transmission fluid drain. After discounts it was $243. Total time spent at location was about 1 hour 10 minutes+/-.

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Friendly, fast and professional service provided. Recommendations are given without pressure.

Friendly, fast and professional service provided. Recommendations are given without pressure.

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Great professional service friendly staff !

Great professional service friendly staff !

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Excellent service and knowledgeable staff

Excellent service and knowledgeable staff

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Fast & friendly techs

Fast & friendly techs

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The technician was very friendly and articulate; he didn't try to over sell me on products.

The technician was very friendly and articulate; he didn't try to over sell me on products.

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Easy and smooth transaction

Easy and smooth transaction

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Needed to check my oil level

Needed to check my oil level

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I have used Valvoline services for a number of years and am very satisfied.

I have used Valvoline services for a number of years and am very satisfied.

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Tech named Austin was polite and courteous. It appeared that all the techs were well trained.

Tech named Austin was polite and courteous. It appeared that all the techs were well trained.

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Overall great experience, everyone was friendly and fast.

Overall great experience, everyone was friendly and fast.

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Valvoline products are the best and all my truck has ever had in it!Thanks,DP

Valvoline products are the best and all my truck has ever had in it!Thanks,DP

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The pricing is horribly inflated. This is one reason I won't go back. had I known in advance what I had to pay I would not conse ...

The pricing is horribly inflated. This is one reason I won't go back. had I known in advance what I had to pay I would not consented for them to change my oil in

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Customer service, quick service

Customer service, quick service

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The staff was pleasant and efficient despite it being very busy at the time.

The staff was pleasant and efficient despite it being very busy at the time.

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I've visited this particular location several times. The staff is fast, friendly and it's quite obvious they all work well as a ...

I've visited this particular location several times. The staff is fast, friendly and it's quite obvious they all work well as a team.

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Fast friendly service. Been there before and will return for the next oil change. Keep up the great work.

Fast friendly service. Been there before and will return for the next oil change. Keep up the great work.

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Its consistent.

Its consistent.

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Friendliness, information regarding areas that might need attention, no pressure to buy now.

Friendliness, information regarding areas that might need attention, no pressure to buy now.

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Tech was very polite, well informed, suggested work that was recommended based on mileage of vehicle. All staff were respectful ...

Tech was very polite, well informed, suggested work that was recommended based on mileage of vehicle. All staff were respectful, polite and smiling!

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I have never had anyone at this location, that I was displeased with, your staff is excellent.

I have never had anyone at this location, that I was displeased with, your staff is excellent.

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Fast, courteous, good price.

Fast, courteous, good price.

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Treated me with respect and knew what they were doing

Treated me with respect and knew what they were doing

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Nice friendly staff !

Nice friendly staff !

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Satisfied

Satisfied

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Courteous staff, use of checklists to ensure job was done, verbal announcements of what was being done.

Courteous staff, use of checklists to ensure job was done, verbal announcements of what was being done.

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Friendly - very thorough with descriptions of services without being pushy.

Friendly - very thorough with descriptions of services without being pushy.

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The staff was courteous and professional.

The staff was courteous and professional.

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Every person working there greeted me and was extremely friendly.

Every person working there greeted me and was extremely friendly.

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Because i like the service over all

Because i like the service over all

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Because this was the first time I visited this valvoline, the one I usually go to was closed on Sunday. They did a good job, but ...

Because this was the first time I visited this valvoline, the one I usually go to was closed on Sunday. They did a good job, but I would have to go a couple more time before I can give a highly satisfied.

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Our technician was just great, knowledgeable, courteous, and very efficient. One of the best oil change experiences I've ever ...

Our technician was just great, knowledgeable, courteous, and very efficient. One of the best oil change experiences I've ever had. With our discount, the price was competitive, too. We will be back!

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Always consistent and friendly

Always consistent and friendly

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The oil change was completed quickly and the safety check was reassuring.

The oil change was completed quickly and the safety check was reassuring.

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I was told several times that "Your vehicle is almost done" (which it wasn't) or "It will be about 5 more minutes" (which it too ...

I was told several times that "Your vehicle is almost done" (which it wasn't) or "It will be about 5 more minutes" (which it took 30 more minutes). I am ok with the time as long as I know upfront. As a result, the wait cost me a lot of money and more importantly trust in my clients as I kept pushing back our meeting.

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The staff here is always professional. No playing around here.Good management here!I go here oftenEsmeralada is tops.Keep up th ...

The staff here is always professional. No playing around here.Good management here!I go here oftenEsmeralada is tops.Keep up the good work

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Slow and expensive

Slow and expensive

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Started out well then waited 10 min. before they resumed but done before 30 min.

Started out well then waited 10 min. before they resumed but done before 30 min.

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Because Caleb was so professional and nice, he explained very clearly any questions that I had, I liked the service at this Va ...

Because Caleb was so professional and nice, he explained very clearly any questions that I had, I liked the service at this Valvoline that I will return to this one even though it is a little farther from the one that I usually go to, I also really like the one I have been going to, but just enjoy the overall service a little more at this one. Again my old Valvoline is also a great one

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It was as expected as I've use Valvoline before. It was a bit pricier than I remember and I also don't know how to evaluate th ...

It was as expected as I've use Valvoline before. It was a bit pricier than I remember and I also don't know how to evaluate the merits of choices I'm given, but I suspect that is the point. An effort to upsell.

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They do a great job!!!!

They do a great job!!!!

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Friendly, knowledgeable, professional, and easy experience.

Friendly, knowledgeable, professional, and easy experience.

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Do good job very nice let me know what is going and what I need

Do good job very nice let me know what is going and what I need

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Seemed to take to long.

Seemed to take to long.

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Although I had to wait, Once inside The oil was changed quickly, with a minimum of wait time. They had no issues and the personn ...

Although I had to wait, Once inside The oil was changed quickly, with a minimum of wait time. They had no issues and the personnel was friendly!

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They associates were friendly took the time to show you the filter , explained services and it was a good experience!

They associates were friendly took the time to show you the filter , explained services and it was a good experience!

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Very friendly

Very friendly

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We went in for an oil change and the transmission fluid replacement and got just that. Quickly done and by knowledgeable people. ...

We went in for an oil change and the transmission fluid replacement and got just that. Quickly done and by knowledgeable people.

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Staff were noticeably mannerly, courteous, and efficient. Also was a quick in and out. Appreciated not being pressured to buy ad ...

Staff were noticeably mannerly, courteous, and efficient. Also was a quick in and out. Appreciated not being pressured to buy additional services but informative about what my car needs.

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Emelly was very professional and knowledgeable.

Emelly was very professional and knowledgeable.

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The techs are always professional and the service is thorough. The time is typically less than 15-20 from arrival to exit. Ver ...

The techs are always professional and the service is thorough. The time is typically less than 15-20 from arrival to exit. Very good work!

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Fast and easy

Fast and easy

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Attendant was knowledgeable and helpful.

Attendant was knowledgeable and helpful.

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Use of coupon made it wonderful. Staff were pleasant, professional and didnt pressure me to buy anything.

Use of coupon made it wonderful. Staff were pleasant, professional and didnt pressure me to buy anything.

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To many people working on my car,they had to ask each other what needed to be done.

To many people working on my car,they had to ask each other what needed to be done.

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Feel they are honest and professional.

Feel they are honest and professional.

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Good service nice friendly people quickly and informative service

Good service nice friendly people quickly and informative service

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Quality service provided in an efficient, minimal time. Employees were friendly and knowledgeable of the previous service perfor ...

Quality service provided in an efficient, minimal time. Employees were friendly and knowledgeable of the previous service performed by them on my vehicle.

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Austin was pleasant professional and knowledge able.. other staff was kind

Austin was pleasant professional and knowledge able.. other staff was kind

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the workers were very courteous and seemed to work together really well

the workers were very courteous and seemed to work together really well

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Tendant was curtious and seemed knowledgeable about what he was doing

Tendant was curtious and seemed knowledgeable about what he was doing

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Did not appreciate all the upselling that was done. I was there to get an oil change, not spend $600+ on upgrades. The rep was ...

Did not appreciate all the upselling that was done. I was there to get an oil change, not spend $600+ on upgrades. The rep was very nice and professional, I just didn't like having to keep saying no thanks!

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They check everything. Gives me peace of mind

They check everything. Gives me peace of mind

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The service was fast, they explained everything and were respectful.

The service was fast, they explained everything and were respectful.

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The service men were very courteous and not intimidating at all. Service was quick and well done.

The service men were very courteous and not intimidating at all. Service was quick and well done.

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The staff that was working the day I went wasn’t very friendly. They joked and laughed at me when I had difficulty popping my ho ...

The staff that was working the day I went wasn’t very friendly. They joked and laughed at me when I had difficulty popping my hood open. A man told me to get new wiper blades and interrupted me multiple times when I told him “next time.” The man who gave me my oil options rolled his eyes when I told him I couldn’t afford synthetic. I was also there for longer than usual. I usually have a great experience but it wasn’t too nice this visit. :(

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The employees were very nice and professional. Every procedure was done in a timely manner and I was in/out in no time.

The employees were very nice and professional. Every procedure was done in a timely manner and I was in/out in no time.

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Staff friendly , seem to work well together, knowledgeable

Staff friendly , seem to work well together, knowledgeable

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Very courteous, polite and knowledgeable. The staff always works very efficiently during my visits!Thanks,Dave

Very courteous, polite and knowledgeable. The staff always works very efficiently during my visits!Thanks,Dave

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they were professal

they were professal

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Good service, friendly and knowledgable staff, quick visit and reasonable price

Good service, friendly and knowledgable staff, quick visit and reasonable price

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Nothing extra, just as expected

Nothing extra, just as expected

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Excellent

Excellent

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I have always been a big fan of your service. Everything is clear and spelled out and I trust that you are checking all of my sy ...

I have always been a big fan of your service. Everything is clear and spelled out and I trust that you are checking all of my systems.

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The staff was very courteous and helpful and got me in and out quickly and filled all my needs.

The staff was very courteous and helpful and got me in and out quickly and filled all my needs.

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I was in and out in a timely manner. I didn't feel pressured to say no when they asked if i wanted extra services.

I was in and out in a timely manner. I didn't feel pressured to say no when they asked if i wanted extra services.

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Phil took extra measures to ensure that I was taken care of he fixed my wipers that weren't working before

Phil took extra measures to ensure that I was taken care of he fixed my wipers that weren't working before

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This is my third time to return my vehicle to this location , the staff is excellent and very professional!Great price and excep ...

This is my third time to return my vehicle to this location , the staff is excellent and very professional!Great price and exceptional staff !

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I went in to have my tire pressure checked in my wife’s car, and noticed the oil change sticker on the windshield. We were past ...

I went in to have my tire pressure checked in my wife’s car, and noticed the oil change sticker on the windshield. We were past due so I had them do the oil change. The whole trip was around 20 minutes, they fixed a tail light too! Very convenient!

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I have been going to Valvoline for years for my oil changes. I always print up the coupon on the computer for 19.99. I find t ...

I have been going to Valvoline for years for my oil changes. I always print up the coupon on the computer for 19.99. I find this very helpful and I am on a fixed income. The workers are all very courteous and knowledgeable. I had to have some extra work done this time and the manager informed me of the need of this work. I trust them and will continue to go back to this same valvoline location to have my work done.

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Everyone was polite, made sure I got what a needed and applied my coupon correctly.

Everyone was polite, made sure I got what a needed and applied my coupon correctly.

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Friendly. Fast.

Friendly. Fast.

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Quick Service, Quality Products, and great Value!

Quick Service, Quality Products, and great Value!

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Once inside it took a long time just to change the oil I bet I was in there 30minutes or more. Way to long.

Once inside it took a long time just to change the oil I bet I was in there 30minutes or more. Way to long.

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Drive lots of miles, in there on a regular basis.

Drive lots of miles, in there on a regular basis.

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I had three amazing people who work there and talk to me and helped me and was very kind and well educated in the Valvoline serv ...

I had three amazing people who work there and talk to me and helped me and was very kind and well educated in the Valvoline service and products. Their names were Austin J and Austin H and a girl name Liz they all work well together and they were very polite to every customer i saw Leaving the dock. I would Definitely come back before coming there i was Never going to come back because of how i was Treated at the one on Taylorsville Rd but the people at the MIDDLETOWN location changed that thank you and thank you treating me like a person

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The guys at this location are So Friendly , Informative and Awesome! They Always Do a Great Job!!

The guys at this location are So Friendly , Informative and Awesome! They Always Do a Great Job!!

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The guys at Middletown are the best! My daughter went in for oil change and the techs found a problem that if we didn’t get fixe ...

The guys at Middletown are the best! My daughter went in for oil change and the techs found a problem that if we didn’t get fixed ASAP would have tore her transmission up! A can not thank them more! They have been very good to all my kids and myself when performing maint on our autos!

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I had to wait outside the bay for 35 minutes, the guy who came out and greeted me informed me it would only be 12 minutes. Durin ...

I had to wait outside the bay for 35 minutes, the guy who came out and greeted me informed me it would only be 12 minutes. During the oil change, the tech who was working on my car took a phone call and disappeared for another 15 minutes with no warning, he didn’t say anything to me.

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Quick friendly knowledgeable professional service.

Quick friendly knowledgeable professional service.

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Tech's were friendly and knowledgeable Quick in and out

Tech's were friendly and knowledgeable Quick in and out

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Everyone was great you were busy but that means customers like you & are willing to wait. I will definitely go there again.

Everyone was great you were busy but that means customers like you & are willing to wait. I will definitely go there again.

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solid and friendly service, polite service recommendations, overall knowledge of my vehicle's service needs.

solid and friendly service, polite service recommendations, overall knowledge of my vehicle's service needs.

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It's hard to get a "highly satisfied" rating from me, so don't sweat it. I'll be back.

It's hard to get a "highly satisfied" rating from me, so don't sweat it. I'll be back.

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The only problem I have is every time I'm in there they tell me I need a new windshield wiper for my back window. The first tim ...

The only problem I have is every time I'm in there they tell me I need a new windshield wiper for my back window. The first time I said yes and got a new one and I really don't think I needed one. This last time it's only been a month or two and they tell me I needed another one. Well now I think they're pulling my leg and I don't appreciate it. I'm not real thrilled with the new sales pitches on everything in your car needs to be replaced also. But the customer service is always good there always friendly and I will go back I just won't buy another windshield wiper there

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Always great customer service

Always great customer service

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It was a perfect oil change experience. Quick with no pressure about other products. Also Emilee informed me that I can come bac ...

It was a perfect oil change experience. Quick with no pressure about other products. Also Emilee informed me that I can come back to just get other services like a radiator flush without having to get an oil change in addition. I would have never thought about that if she didn’t tell me!

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The staff was very friendly. However, I don't much care for having to hand over my car keys.

The staff was very friendly. However, I don't much care for having to hand over my car keys.

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I will only go to the Middletown store...the associates are awesome and very professional.

I will only go to the Middletown store...the associates are awesome and very professional.

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Customer Service was great...the workers were great and very professional

Customer Service was great...the workers were great and very professional

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I did not know that they did windshield wipers. I have a Kia Sportage, 2006 and they were even able to replace the rear wiper b ...

I did not know that they did windshield wipers. I have a Kia Sportage, 2006 and they were even able to replace the rear wiper blade, which many places do not. They also gave me options as far as blade quality. I bought the upgraded blades. They were very nive and worked well. They also topped off my fluids and checked my tires. I will not go anywhere else! I love their professional service. They are very thorough!

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Quick, courteous and affordable.

Quick, courteous and affordable.

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Everything went fine just think the pricing is high

Everything went fine just think the pricing is high

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This was my first experience with Valvoline Instant Oil Change. My time is valuable to me so I greatly appreciate the efficient ...

This was my first experience with Valvoline Instant Oil Change. My time is valuable to me so I greatly appreciate the efficient yet unrushed service. The technicians worked very well as a team to assess my car, recommend appropriate services, and complete the work I agreed too. I was not expecting but thoroughly pleased with the comprehensive assessment of my car. Great value and super courteous service! I’ll definitely be back!

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Friendly, fast, did a good job

Friendly, fast, did a good job

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There was no wait time and the staff were very professional and quick

There was no wait time and the staff were very professional and quick

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Costs for merchandise overinflated beyond reason. Not enough staff so I waited inside bay area 15 or 20 mins. before work began ...

Costs for merchandise overinflated beyond reason. Not enough staff so I waited inside bay area 15 or 20 mins. before work began.

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Manager was very professional and did not try and pressure me. All associates were great to be around.

Manager was very professional and did not try and pressure me. All associates were great to be around.

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In and out without hassles

In and out without hassles

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I have been going to this location for a few years always great service and great staff!!

I have been going to this location for a few years always great service and great staff!!

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You have wonderful employees...they were very nice and friendly....In today's world everybody are about them selfs and it was ni ...

You have wonderful employees...they were very nice and friendly....In today's world everybody are about them selfs and it was nice to have fun people working on my car and going out of their way to take care of my car....thank you so much for the q wonderful service....Happy Holidays....

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Price continues to climb

Price continues to climb

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The work done was fine and done as expected. I did have to wait a long time before pulling in to the service center and people w ...

The work done was fine and done as expected. I did have to wait a long time before pulling in to the service center and people who got there after me were brought in first because their line moved up before mine. That part was annoying. I wish they employees would have cars wait in one straight line and then bring us in as the lanes are freed up. By putting us in the individual lines for each lane upon arrival, it causes some cars to unfairly go first even though they didn't arrive first.

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There was no pressure to any services other than the one I wais I was in for...other than to replace a brake light that was out. ...

There was no pressure to any services other than the one I wais I was in for...other than to replace a brake light that was out. Changing the bulb did not correct the problem buy I was not pressured to do anything further to it nor was I charged for the new bulb.

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All employees are knowledgeable and competent - we had a semi-clean air filter and was not pressured into purchasing a new one

All employees are knowledgeable and competent - we had a semi-clean air filter and was not pressured into purchasing a new one

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Great, efficient servicing of my vehicle. I know what to expect from previous times I've gone for oil changes and other work. I ...

Great, efficient servicing of my vehicle. I know what to expect from previous times I've gone for oil changes and other work. I know I can trust them to perform great maintenance and give good recommendations.

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Slow in finishing

Slow in finishing

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Lady taking info

Lady taking info

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