Oil Change Bosley Road

Courteous service and quick servic

Courteous service and quick servic

MORE

Quick service. Couldn't pull up my coupon, but attendant found a comparable one for me and applied it.

Quick service. Couldn't pull up my coupon, but attendant found a comparable one for me and applied it.

MORE

drove right in. service completed very quickly and suggested all required maintenance needed and explained everything

drove right in. service completed very quickly and suggested all required maintenance needed and explained everything

MORE

Crew was quick and knowledgeable and very friendly

Crew was quick and knowledgeable and very friendly

MORE

Those guys r great

Those guys r great

MORE

The Assistant Manager was the best I have every seen. Clear, friendly, knows so much about cars/oil changes. Was attentive and ...

The Assistant Manager was the best I have every seen. Clear, friendly, knows so much about cars/oil changes. Was attentive and efficient. He was so polite. I forgot his name, but I mean he is the MAN! It is obvious he loves his job and the company. It appears the other co-workers trust him and like him and believe in him as an Assistant manger. It is refreshing to see such a great team. A message to the owner/manger, this Assistant Manager is the best. It is so hard to find hard working employees and this man was the BEST!!

MORE

The service team was very friendly, quick and the y showed amazing teamwork. Thanks Brian, Jason and Breian for your amazing ser ...

The service team was very friendly, quick and the y showed amazing teamwork. Thanks Brian, Jason and Breian for your amazing service.

MORE

Timely and friendly

Timely and friendly

MORE

Jerry was informative, cheerful and efficient.

Jerry was informative, cheerful and efficient.

MORE

They were fast and thorough and considerate

They were fast and thorough and considerate

MORE

Thought the pricing for your standard oil change was just a little bit high

Thought the pricing for your standard oil change was just a little bit high

MORE

There were a lot of people in front of me. The guys did their jobs efficiently and got us all serviced in a timely manner. I g ...

There were a lot of people in front of me. The guys did their jobs efficiently and got us all serviced in a timely manner. I got to sit in my car in the a/c enjoying my music instead of waiting inside. Much nicer that I can stay in my car the entire time!

MORE

My air conditioning needed to be charged, he explained everything in detail and very friendly.

My air conditioning needed to be charged, he explained everything in detail and very friendly.

MORE

Absolutely no waiting time.The technicians were very knowledgeable and explained everything thoroughly.

Absolutely no waiting time.The technicians were very knowledgeable and explained everything thoroughly.

MORE

professional, courteous and friendly.

professional, courteous and friendly.

MORE

Staff communicated well with me

Staff communicated well with me

MORE

Mr Barner was very friendly and made our visit enjoyable.

Mr Barner was very friendly and made our visit enjoyable.

MORE

All staff very professional, friendly and efficient.

All staff very professional, friendly and efficient.

MORE

I was highly satisfied with my oil changed! Mike made me feel like I was family and I will be definitely making sure I return ba ...

I was highly satisfied with my oil changed! Mike made me feel like I was family and I will be definitely making sure I return back for future needs.

MORE

Great service, awesome team

Great service, awesome team

MORE

The staff was very prompt and polite. They made me feel like I was a part of their hilarious work family and not just another pe ...

The staff was very prompt and polite. They made me feel like I was a part of their hilarious work family and not just another person to come through the bay doors.

MORE

Iam rarely Highly Satisfied with anything!

Iam rarely Highly Satisfied with anything!

MORE

Friendly personnel. No pressured feeling but notified of recommendations. Feel assured the job was done well.

Friendly personnel. No pressured feeling but notified of recommendations. Feel assured the job was done well.

MORE

Mike cleaned the headlights & the result was Amazing! I had tried cleaning them myself but the difference is clear and now I fe ...

Mike cleaned the headlights & the result was Amazing! I had tried cleaning them myself but the difference is clear and now I feel confident I will be able to see better while driving at night. The staff is always courteous & professional. Thank you for make car care easier!

MORE

Informative and timely

Informative and timely

MORE

Prices a little bit high

Prices a little bit high

MORE

Service rep Logan was very helpful and explained everything very well. Service was speedy and they were very informative.

Service rep Logan was very helpful and explained everything very well. Service was speedy and they were very informative.

MORE

All of the guys working were personable. My husband usually takes care of the oil changes. I felt comfortable, and they explaine ...

All of the guys working were personable. My husband usually takes care of the oil changes. I felt comfortable, and they explained everything that they were doing. Good feeling!

MORE

Fast, friendly and thorough.

Fast, friendly and thorough.

MORE

Very convenient and quick.

Very convenient and quick.

MORE

Joe and Mike were great!! They helped so much! Will recommend this location to others

Joe and Mike were great!! They helped so much! Will recommend this location to others

MORE

New manager took the time to listen to my concerns and I felt like he was being honest.

New manager took the time to listen to my concerns and I felt like he was being honest.

MORE

They were very friendly and polite. Knew what they were doing and explained to us what our SUV needed and why. I WILL TRULY RE ...

They were very friendly and polite. Knew what they were doing and explained to us what our SUV needed and why. I WILL TRULY RECOMMEND VALVOLINE TO MY FAMILY AND FRIENDS!!!!

MORE

It was fine as usual

It was fine as usual

MORE

Friendly service.

Friendly service.

MORE

Knowledgeable staff efficient staff kind staff

Knowledgeable staff efficient staff kind staff

MORE

Friendly and service was fast.

Friendly and service was fast.

MORE

Joseph and Logan were very knowledgeable about the services, very friendly and told me everything I needed to know before my big ...

Joseph and Logan were very knowledgeable about the services, very friendly and told me everything I needed to know before my big trip.

MORE

Guys who I worked with were awesome and efficient.

Guys who I worked with were awesome and efficient.

MORE

I was satisfied. In order to be highly satisfied, something would have to stand out. All was good.

I was satisfied. In order to be highly satisfied, something would have to stand out. All was good.

MORE

The guys were very helpful, and did not suggest I buy unnecessary services. Very pleased

The guys were very helpful, and did not suggest I buy unnecessary services. Very pleased

MORE

All of the employees there were very kind and I appreciated the service I got!

All of the employees there were very kind and I appreciated the service I got!

MORE

The manager was very informative and customer driven. Very articulate, which I expect from all walks of life. Great job! He has ...

The manager was very informative and customer driven. Very articulate, which I expect from all walks of life. Great job! He has been the best lead guy I have seen this location. I have been a customer since it opened. This guy needs a raise. He could sell feathers to a flying bird.

MORE

You screw people’s eyes out on your pricing $202.00 for oil change and air filter! I will never be bk.

You screw people’s eyes out on your pricing $202.00 for oil change and air filter! I will never be bk.

MORE

The staff was knowledgeable and friendly.

The staff was knowledgeable and friendly.

MORE

Joe,Mike and Nathan I forgot the other two names were really nice

Joe,Mike and Nathan I forgot the other two names were really nice

MORE

The employees were very helpful and kind.

The employees were very helpful and kind.

MORE

The young men were quick and pleasant.

The young men were quick and pleasant.

MORE

Logan, Ty, Michael, and Joseph were all so amazing. I never in my life would have thought an oil change would make my day but ...

Logan, Ty, Michael, and Joseph were all so amazing. I never in my life would have thought an oil change would make my day but it did. I called my girlfriend immediately to tell her about my oil change lol...... the guys work like a well oiled machine. Each and every one was so nice and informative. The only place I will ever go again. In fact I'm bringing my parents car here for them as well... Sincerely, Pamela Spurrier

MORE

The men were super friendly and attentive - couldn't have asked for better service

The men were super friendly and attentive - couldn't have asked for better service

MORE

Easy and convenient

Easy and convenient

MORE

I was not quoted any prices on the oil change or asked about what kind of oil change i wanted. I just believe that $101 is extre ...

I was not quoted any prices on the oil change or asked about what kind of oil change i wanted. I just believe that $101 is extremely expensive. I can get the same change at Don Moore for about $60. I like the convenience of it but not the price. Thank you

MORE

The reps were knowledgeable and friendly provided a good service on my vehicle and got me in and out.

The reps were knowledgeable and friendly provided a good service on my vehicle and got me in and out.

MORE

The worker helping me was extremely friendly and did his best to make sure I was completely satisfied with my service. He made m ...

The worker helping me was extremely friendly and did his best to make sure I was completely satisfied with my service. He made me aware of my blown brake light but offered to fix it and it did not take long at all. I believe his name was Logan. I Will definitely be returning and I’m sure other customers will too if they had the experience I had.

MORE

Overall, my experience was well! The information I received to better understand my car was also very helpful!

Overall, my experience was well! The information I received to better understand my car was also very helpful!

MORE

Logan was extremely professional and nice. He explained what I needed and why. He also explained why I didn’t need certain produ ...

Logan was extremely professional and nice. He explained what I needed and why. He also explained why I didn’t need certain products.

MORE

The men here know their stuff and they actually listen to me when I talk. They have yet to assume that I don’t know what I’m tal ...

The men here know their stuff and they actually listen to me when I talk. They have yet to assume that I don’t know what I’m talking about, which is refreshing.

MORE

Everyone is always polite, and are great in doing their jobs.

Everyone is always polite, and are great in doing their jobs.

MORE

Overall customer service

Overall customer service

MORE

They were quick

They were quick

MORE

They do a great job. It’s just pricey. Worth it for the speed and helpful attitudes though.

They do a great job. It’s just pricey. Worth it for the speed and helpful attitudes though.

MORE

Ty was very kind and patient with me.He talked, in detail, about everything my vehicle was due for.The service was fast and fant ...

Ty was very kind and patient with me.He talked, in detail, about everything my vehicle was due for.The service was fast and fantastic.I will definitely be recommending this location specifically to everyone I know.I will definitely be returning to this store as well.

MORE

Logan and the manager told me about wheel differentials, and that I might have a leak. That was helpful.

Logan and the manager told me about wheel differentials, and that I might have a leak. That was helpful.

MORE

Friendly and courteous, well stocked. Went to other valvoline store twice and they did not have correct oil either time

Friendly and courteous, well stocked. Went to other valvoline store twice and they did not have correct oil either time

MORE

The guys were super helpful, funny, engaging and made the whole process so quick and efficient- all around very enjoyable and in ...

The guys were super helpful, funny, engaging and made the whole process so quick and efficient- all around very enjoyable and informative, plus they fixed my car.

MORE

Very professional and courteous

Very professional and courteous

MORE

They were very informative and a pleasure to have.

They were very informative and a pleasure to have.

MORE

I was told I had a rear differential leak and I knew that I didn't because I was under my Jeep the other day and didn't see anyt ...

I was told I had a rear differential leak and I knew that I didn't because I was under my Jeep the other day and didn't see anything. When I got home I smelled burning oil that I have never smelled before and saw oil rubbed on to my rear differential. I normally do my own oil changes for this reason but had them do it this time as I am new to the area and still moving in and don't have the time currently to do it. To check, I left cardboard under my Jeep because I've been wrong before and things happen but cardboard looked good as new the next day. Also I have yet to smell burning oil again. I'll will checking it out in more detail later but I'm highly doubtful I'll find anything wrong. People were nice but this is why I don't come to places like this.

MORE

Always fast and friendly service, very honest with recommendations and trustworthy

Always fast and friendly service, very honest with recommendations and trustworthy

MORE

Great help very quick

Great help very quick

MORE

Quick friendly and efficient

Quick friendly and efficient

MORE

We have just moved to Owensboro and my car needed a service and I couldn’t get in at the dealer. The location I chose is 3 minut ...

We have just moved to Owensboro and my car needed a service and I couldn’t get in at the dealer. The location I chose is 3 minutes from my house, and I was able to pull directly into a bay and was finished within 20 minutes. The staff was so nice and talked to be about all the available services and preformed.

MORE

It was nice to talk to someone who talked to me like a person and not salesman. They were terrific and very fast. Thank you guys ...

It was nice to talk to someone who talked to me like a person and not salesman. They were terrific and very fast. Thank you guys.

MORE

The staff were great. Service was quick.

The staff were great. Service was quick.

MORE

I was taken care of very quickly and respected

I was taken care of very quickly and respected

MORE

In and out quickly. Friendly staff. Even though a Hummer H2 can be difficult to work on they went the extra mile to lube the har ...

In and out quickly. Friendly staff. Even though a Hummer H2 can be difficult to work on they went the extra mile to lube the hard to get to points.

MORE

Friendly and professional service.

Friendly and professional service.

MORE

EXCELLENT EXPERIENCE VERY VERY COURTJOSEEOUS, AND KNOWLEDGABLE. LOGAN: VERY NICE JOESEPH: WAS QUICK AND THOURO MICHAEL:VERY NICE

EXCELLENT EXPERIENCE VERY VERY COURTJOSEEOUS, AND KNOWLEDGABLE. LOGAN: VERY NICE JOESEPH: WAS QUICK AND THOURO MICHAEL:VERY NICE

MORE

Joe, Logan and Mike were great

Joe, Logan and Mike were great

MORE

Just the high price of the oil change

Just the high price of the oil change

MORE

Too expensive and it was not an instant oil change. 57 dollars for an oil change is outrageous.

Too expensive and it was not an instant oil change. 57 dollars for an oil change is outrageous.

MORE

I believe their names were Logan, Josh, and Ty. If not please see who was working at the time of my visit: 2:00 PM 12/20/18 in O ...

I believe their names were Logan, Josh, and Ty. If not please see who was working at the time of my visit: 2:00 PM 12/20/18 in Owensboro, Kentucky at the Bosley location. I actually have been skeptical about continuing using you vs me doing everything myself but those guys were great and I will continue to come back now, hope they are always working when I visit!

MORE

I always go there for service of all 3 of my vehicles, have got to know the crew and they have always done right by be!

I always go there for service of all 3 of my vehicles, have got to know the crew and they have always done right by be!

MORE

Mike and the rest of the crew work like a well-oiled machine. Courteous, friendly but professional service. Couldn’t be more sat ...

Mike and the rest of the crew work like a well-oiled machine. Courteous, friendly but professional service. Couldn’t be more satisfied .

MORE

Facility was clean and technicans were courteous and performed their duty's efficently

Facility was clean and technicans were courteous and performed their duty's efficently

MORE

Great bunch of guys. Very friendly

Great bunch of guys. Very friendly

MORE

They did a great job, it's not that I'm not Highly Satisfied, just a little overwhelmed with all the little parts that go with t ...

They did a great job, it's not that I'm not Highly Satisfied, just a little overwhelmed with all the little parts that go with the vehicle

MORE

Friendly Employees and quick professional service.

Friendly Employees and quick professional service.

MORE

It seemed that the prices were somewhat higher than those in my home town. I only went to this one because I was coming home fr ...

It seemed that the prices were somewhat higher than those in my home town. I only went to this one because I was coming home from an out-of-state trip and needed the oil change and tire rotation ASAP. I do like to be on time with these things.It took longer for my tire rotation than anticipated, longer than it should have. I provided them with the locks and everything they needed when I exited the vehicle....so.Anyway, I still tipped the gentlemen for their service, which I would not have done had they sucked at it. :)When you expect speed and accuracy, there should be speed and accuracy. "And that's all I got to say about that."

MORE

Very professional, very helpful, took the time to explain the service.

Very professional, very helpful, took the time to explain the service.

MORE

Not having to get out of the car & sit in the dirty, smelly waiting room was a big plus.

Not having to get out of the car & sit in the dirty, smelly waiting room was a big plus.

MORE

Very nice employees

Very nice employees

MORE

Despite the several cars who pulled up at once, the two gentleman who were working this day (Ty and Joseph) were extremely profe ...

Despite the several cars who pulled up at once, the two gentleman who were working this day (Ty and Joseph) were extremely professional, positive, and prompt with service. They greeted me immediately, were open with expectations of time and service, and even kept me updated on a timeline during my wait. I have never used Valvoline before, but if these two or others like them are working, I definitely will again.

MORE

Staff always tries to sell customers extra unneeded products

Staff always tries to sell customers extra unneeded products

MORE

Service was fast and friendly. I was well informed about my vehicle.

Service was fast and friendly. I was well informed about my vehicle.

MORE

Always friendly, courteous service at this location. Though extra services are always mentioned there is no real pressure to buy ...

Always friendly, courteous service at this location. Though extra services are always mentioned there is no real pressure to buy those services as in other places.

MORE

The 2 young man that waited on me where very polite and friendly logan and joe were right on top of everything couldn't ask for ...

The 2 young man that waited on me where very polite and friendly logan and joe were right on top of everything couldn't ask for any better service.The Valvoline on Bosley and parrish in Owensboro.Kentucky. As for this service today was very very satisfied thank you.

MORE

Convenient but a little pricing

Convenient but a little pricing

MORE

Friendly and quick service. They are always knowledgable and helpful!

Friendly and quick service. They are always knowledgable and helpful!

MORE

Quick service

Quick service

MORE

The wait was short, the staff are very experienced and are completely honest about recommendations

The wait was short, the staff are very experienced and are completely honest about recommendations

MORE

Just cost a little more than we've paid at other places (about $15 more). Other than that, service was good and staff was friend ...

Just cost a little more than we've paid at other places (about $15 more). Other than that, service was good and staff was friendly.

MORE

The staff was very friendly, knowledgeable and attentive to my needs. These guys were busy but they were just so nice and so pro ...

The staff was very friendly, knowledgeable and attentive to my needs. These guys were busy but they were just so nice and so professional and helpful, the atmosphere was welcoming because of their team work. I will definitely recommend this valvoline forMy friends. They did an excellent job and that’s rare these days. Thank you .

MORE

The staff (Mike, Ty, and Joe) was very friendly and communicated well with each other and myself. The job was done quickly and e ...

The staff (Mike, Ty, and Joe) was very friendly and communicated well with each other and myself. The job was done quickly and efficiently.

MORE

Pricing was not visually available until my car was already pulled into the garage. Because this is a driver thru service and t ...

Pricing was not visually available until my car was already pulled into the garage. Because this is a driver thru service and there is no need to get out of your vehicle there should be signage listing prices of basic services.

MORE

The crew was quite knowledgeable, informative and appeared very geniune in their concern for the safety & longevity of my vehicl ...

The crew was quite knowledgeable, informative and appeared very geniune in their concern for the safety & longevity of my vehicle. Very impressed with all 3- Brandi, Chris & Micheal. I will be back & will definitely recommend to my peers. Great experience...thank you!

MORE

Joe was very knowledgable and helpful. The service was quick and efficient. I feel confident in their work and trust them for fu ...

Joe was very knowledgable and helpful. The service was quick and efficient. I feel confident in their work and trust them for future car maintenance.

MORE

Staff was very friendly and explained in detail of what we needed done. We well be going back when our car needs anything else d ...

Staff was very friendly and explained in detail of what we needed done. We well be going back when our car needs anything else done!

MORE

Thought that prices were a bit high

Thought that prices were a bit high

MORE

Service was excellent, kind , considerate, and knowledgable

Service was excellent, kind , considerate, and knowledgable

MORE

Fast, friendly and thorough.

Fast, friendly and thorough.

MORE

Same friendly staff, as usual! I like the fact that I typically see the same techs each visit. I almost always have "Mike" worki ...

Same friendly staff, as usual! I like the fact that I typically see the same techs each visit. I almost always have "Mike" working with me and he is very courteous and efficient!!

MORE

Price was too high compared to other services.

Price was too high compared to other services.

MORE

My dealership charges less for the same services and feel the service is better at my dealership.

My dealership charges less for the same services and feel the service is better at my dealership.

MORE

I've been going there for some time and they are always nice and friendly and if I have any questions they always answer them..v ...

I've been going there for some time and they are always nice and friendly and if I have any questions they always answer them..very polite

MORE

The crew was very friendly - and recommended products. Very happy. Donated funds to Markus cancer fund.

The crew was very friendly - and recommended products. Very happy. Donated funds to Markus cancer fund.

MORE

They were very friendly, explained all of the services I needed and did not pressure me on the ones I didn't get. I stayed in my ...

They were very friendly, explained all of the services I needed and did not pressure me on the ones I didn't get. I stayed in my explorer and watched how they worked. Very Very efficienton checking it out. I was throughly impressed on the service. I will be back again.

MORE

The service technicians seemed to work from detailed lists and instructions.This would reduce the chance of error and omission o ...

The service technicians seemed to work from detailed lists and instructions.This would reduce the chance of error and omission of service.

MORE

Everyone was knowledgeable , courteous , friendly and very helpful

Everyone was knowledgeable , courteous , friendly and very helpful

MORE

Michael was very polite during our visit today. Brandi was very knowledgeable about the products I asked her about. And Ty was f ...

Michael was very polite during our visit today. Brandi was very knowledgeable about the products I asked her about. And Ty was fast when completing our oil change.

MORE

Great customer service and speedy service

Great customer service and speedy service

MORE

Service was superior and staff was very helpful and knowledgeable.

Service was superior and staff was very helpful and knowledgeable.

MORE

Quick, Simple, Easy

Quick, Simple, Easy

MORE

Friendly employees

Friendly employees

MORE

Pleasant and well spoken staff. Quick, efficient service. Gave the impression they knew their jobs well.l and that gave me confi ...

Pleasant and well spoken staff. Quick, efficient service. Gave the impression they knew their jobs well.l and that gave me confidence tgat my vehicle is receiving proper service at this company/location.

MORE

These folks are way better than the ones on the other side of town.

These folks are way better than the ones on the other side of town.

MORE

I was satisfied. Difficult to be “highly” satisfied. I expected an oil change. My oil was changed. Not sure how that could possi ...

I was satisfied. Difficult to be “highly” satisfied. I expected an oil change. My oil was changed. Not sure how that could possibly exceed my expectations. They did well, I will return. Thx.

MORE

Mike was personable, knowledgeable, efficient and professional.Another service person’s whose name I didn’t get could have sold ...

Mike was personable, knowledgeable, efficient and professional.Another service person’s whose name I didn’t get could have sold me a new air filter but was honest and said I didn’t need a new one at this time.

MORE

Took a little while which is ok but had a customer return angry that oil was all running down his new trucks engine .I also saw ...

Took a little while which is ok but had a customer return angry that oil was all running down his new trucks engine .I also saw them drip oil on my brand new camaro and not wipe it off

MORE

Great workers, good attitudes, expertise in the field is always a must and they seem very intelligent at what they do

Great workers, good attitudes, expertise in the field is always a must and they seem very intelligent at what they do

MORE

I consider it an expensive oil change... but it was fast... and the worker seemed to know their stuff, friendly ect.

I consider it an expensive oil change... but it was fast... and the worker seemed to know their stuff, friendly ect.

MORE

All needs met

All needs met

MORE

Very friendly staff. We had our boys with us and the staff joked around with us, joked with the kids, and made the trip light a ...

Very friendly staff. We had our boys with us and the staff joked around with us, joked with the kids, and made the trip light and fun where it could have easily been boring and difficult. Service was efficient and professional and it was a very pleasurable experience all around.

MORE

The representatives were very professional, that is very rare especially in an instant oil change atmosphere. They were very kn ...

The representatives were very professional, that is very rare especially in an instant oil change atmosphere. They were very knowledgeable they offered to do additional services which we accepted some but not all and did not feel pressured. They explained very fully in detail what needed to be done to our vehicle. The waiting room is clean the staff was friendly and they moved very quickly .

MORE

I was met with great customer service and they spotted an oil leak I never knew I had

I was met with great customer service and they spotted an oil leak I never knew I had

MORE

There was only one car in front of me, that was almost finished, when I arrived and I was at Valvoline for over an hour for a ba ...

There was only one car in front of me, that was almost finished, when I arrived and I was at Valvoline for over an hour for a basic oil change.

MORE

I feel the pricing has elevated and is quiet overpriced. I understand you are running a business but it seems the variable cost ...

I feel the pricing has elevated and is quiet overpriced. I understand you are running a business but it seems the variable costs don’t justify the elevated pricing.

MORE

Good service

Good service

MORE

Staff very friendly and knowledgeable about what needed to be done.

Staff very friendly and knowledgeable about what needed to be done.

MORE

Great staff and service, but I always feel the pricing is too high. Other comapnies charge around $38 with Tire rotation when ne ...

Great staff and service, but I always feel the pricing is too high. Other comapnies charge around $38 with Tire rotation when needed.

MORE

Technician very friendly, oil change was 170.00...expensive.

Technician very friendly, oil change was 170.00...expensive.

MORE

The staff was friendly quick and knowledgable

The staff was friendly quick and knowledgable

MORE

Fast and friendly service

Fast and friendly service

MORE

In the past, I could sit in the waiting room while my car was serviced. The last two times, I have had to sit in my car and fol ...

In the past, I could sit in the waiting room while my car was serviced. The last two times, I have had to sit in my car and follow the instructions of the staff (turn lights on/off, open hood, start car, answer questions, etc). I am not sure what happened to change the procedure unless it is just a shortage of help. But I much rather wait in the lounge area rather be actively involved in servicing my car.

MORE

Friendly fast!

Friendly fast!

MORE

The price was a little higher than I expected. I tried here for the first time because it is close to my work. I can get an oi ...

The price was a little higher than I expected. I tried here for the first time because it is close to my work. I can get an oil change cheaper but it does take longer.

MORE

Had the attention of 3 technicians.

Had the attention of 3 technicians.

MORE

They caught an issue with my belt and replaced it for me

They caught an issue with my belt and replaced it for me

MORE

Tech said I needed to change stuff that didn’t need changing

Tech said I needed to change stuff that didn’t need changing

MORE

Knowledgeable staff. Friendly and courteous.

Knowledgeable staff. Friendly and courteous.

MORE

No teamwork

No teamwork

MORE

Knowledge of my vehicle, took care of me very well

Knowledge of my vehicle, took care of me very well

MORE

asked what I needed, very polite ,

asked what I needed, very polite ,

MORE

I routinely have my oil changed at this Valvoline and its generally around $45. This time i requested the same oil i received la ...

I routinely have my oil changed at this Valvoline and its generally around $45. This time i requested the same oil i received last time. I was not told a price until after the job had been performed. I was given a bill for $95 for just an oil change. $85 for the oil (maxlife full synthetic) and $10 for labor. This was double what i generally pay. I contacted the Walmart automotive department and was told that i the same oil change there would cost me $44.88. I paid double the price at Valvoline and i will not be returningg.

MORE

Have always liked and trusted Valvoline

Have always liked and trusted Valvoline

MORE

Fast service don’t pressure you to buy other stuff if you say no they don’t keep pestering you about it like other places that’s ...

Fast service don’t pressure you to buy other stuff if you say no they don’t keep pestering you about it like other places that’s annoying very friendly workers

MORE

Your staff is very polite and knowledgeable, ready to answer any questions that I had. They immediately upon my arrival informed ...

Your staff is very polite and knowledgeable, ready to answer any questions that I had. They immediately upon my arrival informed me that I would have to wait longer than usual. I appreciated them telling me that. You have a very good crew at this location!

MORE

the prices for services were much higher than other places

the prices for services were much higher than other places

MORE

They were so friendly and talked me through everything they were checking and doing on my car.

They were so friendly and talked me through everything they were checking and doing on my car.

MORE

Even with my coupon. The basic oil change was priced too high.

Even with my coupon. The basic oil change was priced too high.

MORE

Very friendly.

Very friendly.

MORE

Friendly and knowledgeable service.

Friendly and knowledgeable service.

MORE

The gentleman that took care of me was very knowledgeable and friendly. Made me feel very comfortable and made me laugh as well. ...

The gentleman that took care of me was very knowledgeable and friendly. Made me feel very comfortable and made me laugh as well. That's always a bonus. I ended up spending more than I originally wanted to but did not feel pressure to get any additional services that I purchased. I only bought the ones that were necessary at the time and he gave me a printout of the ones that needed to be done soon with their costs for my reference. That's good info to have. I've been going to this location for years and will likely go here for many years to come.

MORE

I know my windshield wipers are bad and they never mentioned it.

I know my windshield wipers are bad and they never mentioned it.

MORE

I was greeted outside within 1 min of arriving and it was raining outside. The wait time of 10 min I was given was less than tha ...

I was greeted outside within 1 min of arriving and it was raining outside. The wait time of 10 min I was given was less than that. The crew was very professional and efficient. The location is very close to my residence and is very convenient fo me. I appreciate their service.

MORE

The quickness and efficiency of the service. And the use of a coupon.

The quickness and efficiency of the service. And the use of a coupon.

MORE

I was able to get in right away and told the guy what I wanted done, they showed me to the waiting room, opened the door for me. ...

I was able to get in right away and told the guy what I wanted done, they showed me to the waiting room, opened the door for me. I didn't have to wait long for my car to be finished. This surprised me that it was so quick. I had a coupon and the price was just what the coupon said. I will be back when I have a need. Thank you for being in Owensboro.

MORE

I was very happy with my service, and I appreciate the efforts. You have a good young man as a manager... his team has a good a ...

I was very happy with my service, and I appreciate the efforts. You have a good young man as a manager... his team has a good attitude towards their tasks. Our young people have a huge burden placed on them...

MORE

The technician he was very polite he explained to me every question I ask him about the oil changed .... Employee like that make ...

The technician he was very polite he explained to me every question I ask him about the oil changed .... Employee like that makes customer to come back again to do business with Valvoline Thank you

MORE

Quick and professional

Quick and professional

MORE

I only had the tires rotated at the Bosley Street location. I had just had the oil changed at the Frederica location. I will pro ...

I only had the tires rotated at the Bosley Street location. I had just had the oil changed at the Frederica location. I will probably continue using the Frederica location for oil changes since it is closer to my home.I liked the service I received at both locations. Thank you.

MORE

The techs were courteous and polite. They explained everything very well. I give them high marks. My only concern was the cost ...

The techs were courteous and polite. They explained everything very well. I give them high marks. My only concern was the cost of a replacement bulb. $11.99 seems over-priced to me. I assume this is corporate pricing.

MORE

I think the prices are a little high it use not be that high

I think the prices are a little high it use not be that high

MORE

Had some problems in the passed had me start my car with not enough oil in it due to inexperienced employee. This could have dam ...

Had some problems in the passed had me start my car with not enough oil in it due to inexperienced employee. This could have damaged my engine . Decided to give you guys a second chance .

MORE

Didn't have to get of my vehicle time is important.

Didn't have to get of my vehicle time is important.

MORE

Friendly helpful staff, courteous, do not feel pressured to buy extras though they were offered and shown

Friendly helpful staff, courteous, do not feel pressured to buy extras though they were offered and shown

MORE

Very quick and affordable

Very quick and affordable

MORE

They changed the screw that was stripped out previously by valvoline and told me they couldn't replace when it happened three or ...

They changed the screw that was stripped out previously by valvoline and told me they couldn't replace when it happened three or four visits ago but these two workers replaced it for me today and I appreciated that very much but disappointed that it was replaced when it happened numerous visits ago.

MORE

Great service! I come here every time

Great service! I come here every time

MORE

Very friendly staff, work was done quick and efficient. I like how they all communicate as a team before doing anything to ensur ...

Very friendly staff, work was done quick and efficient. I like how they all communicate as a team before doing anything to ensure nobody gets hurt.

MORE

The total time it took was slower than usual.

The total time it took was slower than usual.

MORE

Great service

Great service

MORE

Everyone was incredibly helpful and answered all of my questions

Everyone was incredibly helpful and answered all of my questions

MORE

The girls were great.

The girls were great.

MORE

too expensive and they do not clean windows or vacuum anymore

too expensive and they do not clean windows or vacuum anymore

MORE

It was a little pricey

It was a little pricey

MORE

great service

great service

MORE

They did the job fast and was very helpful

They did the job fast and was very helpful

MORE

I am satisfied of the service. Good job

I am satisfied of the service. Good job

MORE

The workers were very nice, explained why we had delays in getting in to change oil.

The workers were very nice, explained why we had delays in getting in to change oil.

MORE

I was satisfied and needs were taken care of. Nothing above and beyond.

I was satisfied and needs were taken care of. Nothing above and beyond.

MORE

It was fast. The workers worked together to get it done quickly. They clearly had what each person was to do synchronized. It ...

It was fast. The workers worked together to get it done quickly. They clearly had what each person was to do synchronized. It was smooth and they were respectful to me.

MORE

Quick quality service. Very friendly and appeared to enjoy job and carried on conversation with customers

Quick quality service. Very friendly and appeared to enjoy job and carried on conversation with customers

MORE

Quick, friendly, knowledgeable service. Explanation for any recommendations made.

Quick, friendly, knowledgeable service. Explanation for any recommendations made.

MORE

I don't over exaggerate

I don't over exaggerate

MORE

Always a speedy visit. Seem like they go above and beyond the oil change and create an experience. Very friendly

Always a speedy visit. Seem like they go above and beyond the oil change and create an experience. Very friendly

MORE

The end goal was taken care of with great service!

The end goal was taken care of with great service!

MORE

The guys are always friendly, nice, and efficient. No pressure, just do what I want them to do. And the price is well worth. I l ...

The guys are always friendly, nice, and efficient. No pressure, just do what I want them to do. And the price is well worth. I let them flush transmission not long ago. Beats the dealerships pricing for sure.

MORE

They marked that my tires were 15/32 of tread depth, that's wrong, they are worn and I'm getting new ones soon. They didn't chec ...

They marked that my tires were 15/32 of tread depth, that's wrong, they are worn and I'm getting new ones soon. They didn't check the tires just the box.

MORE

was not able to complete all desired maintenance(tire rotation) car lift at shop was out of order

was not able to complete all desired maintenance(tire rotation) car lift at shop was out of order

MORE

I drove in and waited less than 5 minutes to enter the bay. The services were completely explained. The services I needed were q ...

I drove in and waited less than 5 minutes to enter the bay. The services were completely explained. The services I needed were quickly completed and I will be a return customer.

MORE

They marked on the paperwork that the tread was the same on all 4 tires and we just replaced two on the back and will be replaci ...

They marked on the paperwork that the tread was the same on all 4 tires and we just replaced two on the back and will be replacing the others this week. Therefore, I don't believe they actually checked all 4 tires. Also, the Need an Oil change kept flashing so they did not reset the system.

MORE

The valvoline associate Justin was very polite, knowledgeable and handsome.

The valvoline associate Justin was very polite, knowledgeable and handsome.

MORE

Staff was friendly and thorough. They also worked fast, safe and were very accommodating. I had a few questions that was answere ...

Staff was friendly and thorough. They also worked fast, safe and were very accommodating. I had a few questions that was answered by the technician without having to search or ask someone else for the answer. Overall they did a great job.

MORE

Told to stay in truck very rude and cold

Told to stay in truck very rude and cold

MORE

Chris, Mike and another worker were professional and friendly. I was shocked at how quickly and efficiently they worked. The who ...

Chris, Mike and another worker were professional and friendly. I was shocked at how quickly and efficiently they worked. The whole experience from the time I pulled into Valvoline took under 20 minutes.

MORE

Very fast, plus I had a coupon

Very fast, plus I had a coupon

MORE

I always get my oil. Changed at this location

I always get my oil. Changed at this location

MORE

Appeared to know their job duties & all worked well together to get cars in & out. The waiting room needed to be more air friend ...

Appeared to know their job duties & all worked well together to get cars in & out. The waiting room needed to be more air friendly as it was quite stuffy in there with no form of air circulation.

MORE

They told me about a problem that I have. I liked that.

They told me about a problem that I have. I liked that.

MORE

The staff working were very friendly and humorous. Justin explained everything available. Rob and another young man took care ...

The staff working were very friendly and humorous. Justin explained everything available. Rob and another young man took care of servicing my vehicle. Very fast efficient and truly great service.

MORE

Convenience and fast service!

Convenience and fast service!

MORE

There was nothing exceptional but the techs were very friendly.

There was nothing exceptional but the techs were very friendly.

MORE

I had to ask how my belt and wipers looked. They didn’t even check them until I asked

I had to ask how my belt and wipers looked. They didn’t even check them until I asked

MORE

The guys were knowledgeable and helpful and made my visit as short as possible. Very pleased.

The guys were knowledgeable and helpful and made my visit as short as possible. Very pleased.

MORE

Staff was very nice and informative. They were very personable as well.

Staff was very nice and informative. They were very personable as well.

MORE

Staff is always great! Quick and courteous!

Staff is always great! Quick and courteous!

MORE

felt the price for oil was a bit high. My Grand Marques evidently used more than 5 qts. The oil cost 42.99. The extra qt ...

felt the price for oil was a bit high. My Grand Marques evidently used more than 5 qts. The oil cost 42.99. The extra qt cost an additional 4.99

MORE

Very courteous and detailed customer service.

Very courteous and detailed customer service.

MORE

Friendly and quick service.

Friendly and quick service.

MORE

The pricing for an oil change was unbelieveable. I pay less than half that at my mechanic. We were in a bind to get an oil cha ...

The pricing for an oil change was unbelieveable. I pay less than half that at my mechanic. We were in a bind to get an oil change but that will not happen again. Almost seventy dollars for an oil change is totally unacceptable!

MORE

Always great service & friendly people that explain everything.

Always great service & friendly people that explain everything.

MORE

They listened to what I wanted serviced on my vehicle, they explained how they would perform the service, explained the associat ...

They listened to what I wanted serviced on my vehicle, they explained how they would perform the service, explained the associated costs, and completed the service in a timely and professional manner.

MORE

Friendly efficient staff.

Friendly efficient staff.

MORE

Staff very friendly and helpful.

Staff very friendly and helpful.

MORE

It's fast

It's fast

MORE

Did not know you'll raised prices. For the cheap oil that was put in the price is rediculous.

Did not know you'll raised prices. For the cheap oil that was put in the price is rediculous.

MORE

Great people.. great service

Great people.. great service

MORE

Good customer service, speedy but accurate services.

Good customer service, speedy but accurate services.

MORE

Ease of pulling in and getting out very quickly

Ease of pulling in and getting out very quickly

MORE

The young men there were knowledgable and very kind.

The young men there were knowledgable and very kind.

MORE

The guys there are always super friendly and efficient!

The guys there are always super friendly and efficient!

MORE

They were very nice and friendly. Did an excellent job and very fast.

They were very nice and friendly. Did an excellent job and very fast.

MORE

Service crew was quick and on point. Moved through the process in a very organized manner.

Service crew was quick and on point. Moved through the process in a very organized manner.

MORE

Quick, easy, friendly staff

Quick, easy, friendly staff

MORE

I guess I have high standards

I guess I have high standards

MORE

Good service

Good service

MORE

The staff was friendly and efficient. They clearly communicated everything the did and checked while doing it to both educate me ...

The staff was friendly and efficient. They clearly communicated everything the did and checked while doing it to both educate me and as a process to ensure nothing was overlooked.

MORE

Quick and convenience location with friendly and knowledgeable staff.

Quick and convenience location with friendly and knowledgeable staff.

MORE

very good and fast service

very good and fast service

MORE

I never had to leave my car and the service was very fast. Employees were very nice!

I never had to leave my car and the service was very fast. Employees were very nice!

MORE

Guys we're friendly and I didn't even have to get out of my car! I definitely recommend them over everyone!

Guys we're friendly and I didn't even have to get out of my car! I definitely recommend them over everyone!

MORE

Tech (Ethan) was on his phone the entire time he was "working" on my vehicle. So I assume his call was more important than my ve ...

Tech (Ethan) was on his phone the entire time he was "working" on my vehicle. So I assume his call was more important than my vehicle. So how many I the checks were actually completed? There was no urgency and everyone just appeared to be ready for the weekend and not wanting to be at work. Sean appeared to care but didn't appear to really know exactly what to say or do. He actually told the other customer that she could go 10,000 miles on the synthetic to keep her using it. The manager was in the pit so obviously couldn't see or hear anything that was being done wrong. The counter in the lobby looks more like a junk closet and puts off a very unprofessional vibe.

MORE

No particular reason. The visit was fine, about what I expected. Nothing over the top, but it was fine.

No particular reason. The visit was fine, about what I expected. Nothing over the top, but it was fine.

MORE

Complete change was done without leaving my truck. Price was right. Good communication from mechanics. Overall a good experience ...

Complete change was done without leaving my truck. Price was right. Good communication from mechanics. Overall a good experience.

MORE

I told the guy not to try to sell me services and/or parts that I did not really need. Once I made this clear.. he did not try a ...

I told the guy not to try to sell me services and/or parts that I did not really need. Once I made this clear.. he did not try and tell me that I needed this, that, and the other. Its hard to know what really needs to be done because typically they tell you everything under the sun "needs" to be replaced.

MORE

Once they get the car in, its fast service and its convenient.

Once they get the car in, its fast service and its convenient.

MORE

I got to sit in my car and read. My car seat is more comfy than your waiting room chairs.Quick service and all the gentlemen wer ...

I got to sit in my car and read. My car seat is more comfy than your waiting room chairs.Quick service and all the gentlemen were friendly and polite. They informed me what each step was and showed me my air filter.

MORE

They didn't show me my oil dip stick before or after my oil change!

They didn't show me my oil dip stick before or after my oil change!

MORE

I had a wonderful experience! I had just got off work and needed to get a quick oil change before driving to Evansville. I pulle ...

I had a wonderful experience! I had just got off work and needed to get a quick oil change before driving to Evansville. I pulled up to the garage door and went to walk in and the guys promptly let me know I could stay in my car and sit while they changed the oil. They said it would only take 15 minutes! I couldn't believe how fast they were! Several of the gentlemen inspected my vehicle and did an excellent job communicating with each other. They even seemed to be having fun and were very thorough. Once they checked over my vehicle they showed me some white sludge in my oil cap and explained that my motor needed to be flushed and gave me a quick price for the flush and I let him know that would be okay. Even with the oil change taking longer than 15 minutes I was still very satisfied with the service they all gave. They were very polite and as a manager in the service industry it is nice to see a great team communicating and having fun and also being knowledgeable in their field. Great job guys!! I will be back!

MORE

always promt, helpful,and efficient.

always promt, helpful,and efficient.

MORE

They were quick and friendly

They were quick and friendly

MORE

i never put the highest rating on anything. I feel nothing is ever perfect.

i never put the highest rating on anything. I feel nothing is ever perfect.

MORE

I like the way they inspected the entire vehicle

I like the way they inspected the entire vehicle

MORE

The only reason is that I was not quoted a price up front.

The only reason is that I was not quoted a price up front.

MORE

I also needed my tires rotated but the lift wasn't working properly so it couldn't be done.

I also needed my tires rotated but the lift wasn't working properly so it couldn't be done.

MORE

At the beginning the sales clerk/ attendant was not very friendly, but later he thawed somewhat.

At the beginning the sales clerk/ attendant was not very friendly, but later he thawed somewhat.

MORE

They are quick

They are quick

MORE

Great individuals and very friendly.

Great individuals and very friendly.

MORE

I had a very great experience the staff was great, I didnt have a long wait, and I was satisfied with service I received.

I had a very great experience the staff was great, I didnt have a long wait, and I was satisfied with service I received.

MORE

Awesome service

Awesome service

MORE

FAST SERVICE. KNOWLEDGABLE

FAST SERVICE. KNOWLEDGABLE

MORE

Very fast service and discount coupon

Very fast service and discount coupon

MORE

The lead csr Joe did a great job. Helped me out with a few issues on my car. I really appreciate his help with my car and I don ...

The lead csr Joe did a great job. Helped me out with a few issues on my car. I really appreciate his help with my car and I don't think he is applying a high sale tactic with me. I just appreciate his honesty.

MORE

They did a great job it was quick and they were very friendly

They did a great job it was quick and they were very friendly

MORE

The cost of the service was never mentioned until it was time to check out and the amount of time was way too long.

The cost of the service was never mentioned until it was time to check out and the amount of time was way too long.

MORE

Very friendly staff. Got in and out quickly. The staff went over the optional services available but did not pressure me into bu ...

Very friendly staff. Got in and out quickly. The staff went over the optional services available but did not pressure me into buying anything. Just a friendly staff that made things very easy and quick.

MORE

While I usually take my car to the dealer for service, I use this Valvoline location when I am pressed for time. They are always ...

While I usually take my car to the dealer for service, I use this Valvoline location when I am pressed for time. They are always fast and efficient.

MORE

Very nice and friendly personnel

Very nice and friendly personnel

MORE

Friendly and knowledgeable

Friendly and knowledgeable

MORE

i don't really put the highest recognition on any survey I do. I always believe no one is perfect

i don't really put the highest recognition on any survey I do. I always believe no one is perfect

MORE

Quick and friendly service. I liked them showing me my air filter and asking if I needed it replaced. The gentleman also showed ...

Quick and friendly service. I liked them showing me my air filter and asking if I needed it replaced. The gentleman also showed me that my windshield wipers needed to be replaced. This was done fast and they wok much better.

MORE

They were all very professional. From the view that I had, they were also very organized!

They were all very professional. From the view that I had, they were also very organized!

MORE

The manager was very friendly and attentive. Everyone was super nice and did they job quickly and efficiently. Did not feel like ...

The manager was very friendly and attentive. Everyone was super nice and did they job quickly and efficiently. Did not feel like a was just another job. They made me feel very welcome and asked how my day was. Will definitely be going back.

MORE

Fast service

Fast service

MORE

Great service

Great service

MORE

The three individuals working were very courteous. I usually do feel pressured to buy more products which is why I haven't been ...

The three individuals working were very courteous. I usually do feel pressured to buy more products which is why I haven't been back in awhile but not so much this time.

MORE

I was very satisfied, but I have to put a catch pan under my vehicle to catch oil drips from the oil change on to my driveway.

I was very satisfied, but I have to put a catch pan under my vehicle to catch oil drips from the oil change on to my driveway.

MORE

Pricing is a little higher than we've paid at other places for the same service.

Pricing is a little higher than we've paid at other places for the same service.

MORE

The manager was very friendly, helpful and made the experience an easy time.

The manager was very friendly, helpful and made the experience an easy time.

MORE

They did as I requested.

They did as I requested.

MORE

Like I said on question prior, I told them oil change only, I assume I have done extras before and thats why they ask, but m ...

Like I said on question prior, I told them oil change only, I assume I have done extras before and thats why they ask, but my husband gets upset with me if spending more money. Its hard to say NO when you really dont know if things need to be done to vehichle or not. I have always felt since I am a woman, people try harder to get the extras in.... So if I say I need an oil change thats all I want. Other than that, I like it because it gets done in a timely manner

MORE

Fast friendly service

Fast friendly service

MORE

For my busy schedule it serves me nicely

For my busy schedule it serves me nicely

MORE

quick easy convenient

quick easy convenient

MORE

Very friendly and helpful. Also explained things like they knew what were doing

Very friendly and helpful. Also explained things like they knew what were doing

MORE

Forgot to reset computer for oil change.

Forgot to reset computer for oil change.

MORE

The staff was professional and greeted me with a smile. They did inform me of the wait time and that they would the best to get ...

The staff was professional and greeted me with a smile. They did inform me of the wait time and that they would the best to get me in as soon as possible. Once my truck was done they were prompt to let me know I was ready to go. I will always go to this location. :-)

MORE

The staff was young, but very knowledgeable, and extremely friendly, which is not often found these days. I was very impressed, ...

The staff was young, but very knowledgeable, and extremely friendly, which is not often found these days. I was very impressed, they not only knew their job, the truly seemed to be enjoying their work. This attitude made me feel that I got the best service possible. I will be back!

MORE

Employees were very nice and took pride in there jobs.

Employees were very nice and took pride in there jobs.

MORE

The workers were very nice and professional. Yet friendly.

The workers were very nice and professional. Yet friendly.

MORE

The lady, who later said she was the manage, was very patient with me when I asked my questions. She seemed very knowledgeable, ...

The lady, who later said she was the manage, was very patient with me when I asked my questions. She seemed very knowledgeable, very courteous, and very passionate about her job. She has a great attitude and she also appeared to have a great work ethic. It wasn't just your normal "work-my-shift-and-go-home" attitude. Her attitude stood out immediately as I was getting out of my truck, as she greeted me and started the process for my oil change. After greeting me, she was involved in every part of the service to my vehicle and the other customer's vehicle (pumping oil, checking fluid levels, changing tires, and more.) The other workers did a fine job too, but she stood out on all levels, a true all-star.If more people worked like her, there would be a major drop in customer complaints. Outstanding!! If I had a business, I would be trying to get her to work for me.

MORE

I was satisfied. Highly satisfied would be above and beyond their job and enlightened me about something. It was an oil change, ...

I was satisfied. Highly satisfied would be above and beyond their job and enlightened me about something. It was an oil change, I've been a satisfied customer for 10-15 years

MORE

I just think it's a little too expensive.

I just think it's a little too expensive.

MORE

I was highly satisfied with my experience, but it would have been better if they was able to rotate my tires....they can rotate ...

I was highly satisfied with my experience, but it would have been better if they was able to rotate my tires....they can rotate tires but the model of my car they wasn't able too.

MORE

They are friendly,knowledgeable,quick,honest and helpful. I live in Tennessee and drive a lot a miles and always get my oil chan ...

They are friendly,knowledgeable,quick,honest and helpful. I live in Tennessee and drive a lot a miles and always get my oil changed here and will continue to do so. I appreciate the job they do.

MORE

Very good and quick.

Very good and quick.

MORE

All the staff spoke to us(me and my son) like we where friends. Other places seem to have a "in and out" policy.

All the staff spoke to us(me and my son) like we where friends. Other places seem to have a "in and out" policy.

MORE

Got right in and out in fifteen minutes. Guy at the desk was very polite and professional.

Got right in and out in fifteen minutes. Guy at the desk was very polite and professional.

MORE

the staff were friendly and knew what they were doing. they worked together as a team and seemed to enjoy their work.

the staff were friendly and knew what they were doing. they worked together as a team and seemed to enjoy their work.

MORE

Great customer service

Great customer service

MORE

Pulled up & waited for car in front of me to pull out then pulled right in & they went right to work on it. Very friendly & prof ...

Pulled up & waited for car in front of me to pull out then pulled right in & they went right to work on it. Very friendly & professional.

MORE

Rolled in rolled out. Friendly to me and my daughter. Quick and convienant.

Rolled in rolled out. Friendly to me and my daughter. Quick and convienant.

MORE

Once they pulled my vehicle in it was pretty quick. The staff is friendly.

Once they pulled my vehicle in it was pretty quick. The staff is friendly.

MORE

The time I was in and out. And the friendliness of the people working there

The time I was in and out. And the friendliness of the people working there

MORE

very nice and polite employees! Appologied for my wait and got me taken care of as quickly as possible.

very nice and polite employees! Appologied for my wait and got me taken care of as quickly as possible.

MORE

Quick service, location, friendly service personnel

Quick service, location, friendly service personnel

MORE

Great service and product!!!

Great service and product!!!

MORE

The employees were friendly, fast and understanding. I will definitely return.

The employees were friendly, fast and understanding. I will definitely return.

MORE

Quick and checked lights and fluids

Quick and checked lights and fluids

MORE

The customer service was excellent! The employees were knowledgeable and didn't push for extra services but did inform me of wha ...

The customer service was excellent! The employees were knowledgeable and didn't push for extra services but did inform me of what I needed in the near future. The young man even told me that I needed to get new front tires soon for my safety. That's plain helpfulness you just don't get from a lot of places. I usually get my services at the dealer but Valvoline may be getting my business from now on.

MORE

They showed me the oil on the oil stick when they were finished.

They showed me the oil on the oil stick when they were finished.

MORE

Friendly, quick service. We have used them many many times without issues. Very satisfied.

Friendly, quick service. We have used them many many times without issues. Very satisfied.

MORE

The customer service was great. Very satisfied

The customer service was great. Very satisfied

MORE

Someone who was being trained was left unattended to perform some of the steps on my vehicle. He clearly did not yet feel confi ...

Someone who was being trained was left unattended to perform some of the steps on my vehicle. He clearly did not yet feel confident in what he was doing. Other employees were helpful at times but often dismissive of him and often did not thoroughly explain things to him. Some employees where more helpful than others to the new employee.

MORE

The customer service was phenomenal. Experienced, entertaining and personable staff. I brought a friend the very next day. Great ...

The customer service was phenomenal. Experienced, entertaining and personable staff. I brought a friend the very next day. Great workers!

MORE

The service man was excellent very informative made you feel like I could trust him very nice

The service man was excellent very informative made you feel like I could trust him very nice

MORE

quick and effecient

quick and effecient

MORE

Staff were all very friendly and communicated everything they were doing. Also very knowledgeable and didn't pressure me into bu ...

Staff were all very friendly and communicated everything they were doing. Also very knowledgeable and didn't pressure me into buying anything. I was have a great experience and I'm never there long. Keep up the great work!

MORE

I am just satisfied person

I am just satisfied person

MORE

Good service and courteous

Good service and courteous

MORE

Explained concerns thoroughly

Explained concerns thoroughly

MORE

After spending an hour at walmart for an oil change.and not even close to getting in.i drove to valv.and got right in.thats good ...

After spending an hour at walmart for an oil change.and not even close to getting in.i drove to valv.and got right in.thats good customer service.fast and easy.the staff didnt pressure me into additional purchases.

MORE

Nice guys! Speedy service.

Nice guys! Speedy service.

MORE

Staff knows who I am. Been doing business there for years.

Staff knows who I am. Been doing business there for years.

MORE

Friendly, Fast & Great service

Friendly, Fast & Great service

MORE

Employees were very professional and answered all my questions where I understood. Very fast and accurate service.

Employees were very professional and answered all my questions where I understood. Very fast and accurate service.

MORE

I'm very comfortable there and I no I will get the service I pay for.

I'm very comfortable there and I no I will get the service I pay for.

MORE

We've been going there for years. ..my husband took his work van and our weekend van there besides me taking my truck...like the ...

We've been going there for years. ..my husband took his work van and our weekend van there besides me taking my truck...like the way they explain and treat you

MORE

The gentleman were extremely nice and made sure we were taking care of.

The gentleman were extremely nice and made sure we were taking care of.

MORE

Great service!!

Great service!!

MORE

Very honest staff that took time to explain and answer questions.

Very honest staff that took time to explain and answer questions.

MORE

The staff was excellent an very knowledgeable

The staff was excellent an very knowledgeable

MORE

Employees was helpful, did a good job on car.

Employees was helpful, did a good job on car.

MORE

fast service, competent employees, good price

fast service, competent employees, good price

MORE

Noticed new employees, seemed as though they knew what they were doing

Noticed new employees, seemed as though they knew what they were doing

MORE

the employees friendly, very informed a on the service I was there for, I was told what the cost was before they preformed the s ...

the employees friendly, very informed a on the service I was there for, I was told what the cost was before they preformed the service and the best service in this town. You have a excellent team working for youthank you,Paul Payne

MORE

It was quick and painless

It was quick and painless

MORE

Tech were great.

Tech were great.

MORE

I think the cost could be lower

I think the cost could be lower

MORE

Fast, friendly and honest. They accommodated my need to leave my vehicle.

Fast, friendly and honest. They accommodated my need to leave my vehicle.

MORE

Quickness

Quickness

MORE

Quick service, friendly staff, appeared confident

Quick service, friendly staff, appeared confident

MORE

Very friendly staff, answered all of my questions and explained the differences between services, very quick service and very co ...

Very friendly staff, answered all of my questions and explained the differences between services, very quick service and very convenient location

MORE

Service was what i expected.

Service was what i expected.

MORE

Fast and professional

Fast and professional

MORE

no waiting, didn't try to sell me what I didn't need and did good and timely job

no waiting, didn't try to sell me what I didn't need and did good and timely job

MORE

There was a guy with a really bad attitude. He was really rude to his fellow workers.

There was a guy with a really bad attitude. He was really rude to his fellow workers.

MORE

They conducted theirselves in a friendly and professional manner. I was totally satisfied

They conducted theirselves in a friendly and professional manner. I was totally satisfied

MORE

I think the price on oil changes are too high compared too other places I come here because it is close to work

I think the price on oil changes are too high compared too other places I come here because it is close to work

MORE

In and out in 15 mins

In and out in 15 mins

MORE

Very knowledgable about products, actually showed me problem areas from my truck instead of just telling and compared the proble ...

Very knowledgable about products, actually showed me problem areas from my truck instead of just telling and compared the problems to a product so i could see the difference

MORE

clean nice friendly

clean nice friendly

MORE

Not being hassled to buy stuff I didn't need but did need wipers in wasn't offered

Not being hassled to buy stuff I didn't need but did need wipers in wasn't offered

MORE

Presented different filters multiple times

Presented different filters multiple times

MORE

Quick service!

Quick service!

MORE

Staff was great - friendly, very knowledgable. Had what I needed in stock.

Staff was great - friendly, very knowledgable. Had what I needed in stock.

MORE

they did a out standing job , but the price was high ,for i had my owen oil to add with there oil but over all i was please

they did a out standing job , but the price was high ,for i had my owen oil to add with there oil but over all i was please

MORE

Very quick and pleasant service.

Very quick and pleasant service.

MORE

service was fast staff friendly

service was fast staff friendly

MORE

Just love the time it takes and the people that work in this store

Just love the time it takes and the people that work in this store

MORE

Price is ridiculous.

Price is ridiculous.

MORE

Pleasant staff and speedy service

Pleasant staff and speedy service

MORE

informed me of a problem I did not know of

informed me of a problem I did not know of

MORE

Staff was friendly, quick & knowledgable

Staff was friendly, quick & knowledgable

MORE

I always go to this same store to get the oil changes. They do it very well every time.

I always go to this same store to get the oil changes. They do it very well every time.

MORE

The fast service I received. I got in and out quickly

The fast service I received. I got in and out quickly

MORE

Very nice folks.

Very nice folks.

MORE

Staff very courteous and Knowledgeable, short wait time.

Staff very courteous and Knowledgeable, short wait time.

MORE

Staff very helpful, advised what I needed but it was my choice, looked out for my best interest.

Staff very helpful, advised what I needed but it was my choice, looked out for my best interest.

MORE

They were quick, courteous, professional, and didn't try to sell me things; I was advised of areas needing attention with the of ...

They were quick, courteous, professional, and didn't try to sell me things; I was advised of areas needing attention with the offer to address them, but without pressure.

MORE

quick and complete

quick and complete

MORE

Had to wait

Had to wait

MORE

The man said you here for oil change? I said yes and he said they were here first,that was another car waiting behind a nother i ...

The man said you here for oil change? I said yes and he said they were here first,that was another car waiting behind a nother in one of the bays. I was behind a car in other bay. I was not trying to cut in line and said sure and we both had to back up and change places.

MORE

It's quick and trustworthy. You can see what they are doing at all times and they're very friendly.

It's quick and trustworthy. You can see what they are doing at all times and they're very friendly.

MORE

Had no problems at all , my waiting period was a short time. The gentleman in fact had his lunch when I drove up and stopped an ...

Had no problems at all , my waiting period was a short time. The gentleman in fact had his lunch when I drove up and stopped and took care of my car. I' didn't expect that it was nice of him but not necessary. I would have waited for him to finnish

MORE

I like the service and the workers.

I like the service and the workers.

MORE

The staff were very friendly and considerate and they were working hard to get the job done. I didn't feel like I was unwelcome ...

The staff were very friendly and considerate and they were working hard to get the job done. I didn't feel like I was unwelcome like I have at many other places. They were willing to work and did it with a smile.

MORE

I pulled in at 6:01 not realizing they had closed at 6:00 and they still took me and stayed over to do so when they didn't have ...

I pulled in at 6:01 not realizing they had closed at 6:00 and they still took me and stayed over to do so when they didn't have to. Great job!

MORE

The technicians were very knowledgeable and helpful. They recommended some important maintenance items to consider soon and oth ...

The technicians were very knowledgeable and helpful. They recommended some important maintenance items to consider soon and others they recommend in the future that were less important. Overall they were very polite and professional - their advice and recommendations made me feel like they actually care about their customers.

MORE

everything just went well

everything just went well

MORE

they were quick no fooling around and they show you the oil on your dip stick when there done.

they were quick no fooling around and they show you the oil on your dip stick when there done.

MORE

Very friendly staff.

Very friendly staff.

MORE

The price was 12.00 more than what I pay for a more complete service at my usual place. I thought I would try this for convenie ...

The price was 12.00 more than what I pay for a more complete service at my usual place. I thought I would try this for convenience, but the cost will keep me from using the services again. Staff was very friendly and the place was clean, just not worth the price.

MORE

Donuts would've made the difference :)

Donuts would've made the difference :)

MORE

Service techs were very nice and helpful..I will be sure to come back

Service techs were very nice and helpful..I will be sure to come back

MORE

I feel as though they take great car of my vehicles and only offer me services that I need such as a wiper replacement which I k ...

I feel as though they take great car of my vehicles and only offer me services that I need such as a wiper replacement which I knew I needed and when they offered with the $10 off I got it. I take both my truck and my wife's jeep here and have had no issues.

MORE

no problems

no problems

MORE

Unskilled employees,

Unskilled employees,

MORE

It was Saturday, snow on the ground, vehicles dripping, and they went about their way servicing my truck as if it was a summer d ...

It was Saturday, snow on the ground, vehicles dripping, and they went about their way servicing my truck as if it was a summer day. Couldn't ask for more!!

MORE

they have taken care of my truck it was new 2001 ,good job to all of them!

they have taken care of my truck it was new 2001 ,good job to all of them!

MORE

friendly, fast, reasonably priced

friendly, fast, reasonably priced

MORE

Thorough, quick, knowledgeable

Thorough, quick, knowledgeable

MORE

over all a good experence

over all a good experence

MORE

nothing to report

nothing to report

MORE

It was fast. Easy access for me because I walk with a walker. He helped me in and made sure I was comfortable and helped me back ...

It was fast. Easy access for me because I walk with a walker. He helped me in and made sure I was comfortable and helped me back to my car.

MORE

Quick service and staff friendly

Quick service and staff friendly

MORE

Great quick friendly service. Especially David. He took care of me instantly.

Great quick friendly service. Especially David. He took care of me instantly.

MORE

done a good job pulled up they got right to it got done so quick and was out in no time without an apt

done a good job pulled up they got right to it got done so quick and was out in no time without an apt

MORE

Fast service, friendly workers

Fast service, friendly workers

MORE

I was in and out within 15 minutes. They let me decide what exactly what services I wanted or did not want.

I was in and out within 15 minutes. They let me decide what exactly what services I wanted or did not want.

MORE

We always feel pressured to buy additional products.

We always feel pressured to buy additional products.

MORE

The employees at this location were very friendly and helpful. I came 10 minutes prior to closing and they acted like it was no ...

The employees at this location were very friendly and helpful. I came 10 minutes prior to closing and they acted like it was no big deal. I had stopped at the location on Frederica Street at 5:30 and they told me they weren't taking anymore cars and had shut everything down for the night. The employee at Frederica location was EXTREMELY rude and unhelpful. The guys on Bosley Road took care of me quickly. I arrived at 5:50 and was out of there by 6:03. GREAT customer service and quality work.

MORE

I pulled my car in the bay and before I knew it they were done and ready for me to go. It was quick and this time, unlike last ...

I pulled my car in the bay and before I knew it they were done and ready for me to go. It was quick and this time, unlike last time, I was not asked to upgrade or buy anything more. The last guy tried to upsell everything and get me to buy much more than I really needed. This time was way better. Thanks

MORE

I just started to go there, so icould share this the next time.

I just started to go there, so icould share this the next time.

MORE

Service was fast, staff was very nice

Service was fast, staff was very nice

MORE

techs were great took care of everything I needed quickly and explained everything well. Very friendly.

techs were great took care of everything I needed quickly and explained everything well. Very friendly.

MORE

Good job and quick service

Good job and quick service

MORE

in and out fast and I assume it is a high quality product

in and out fast and I assume it is a high quality product

MORE

I had to use my van for an unexpected trip that day, my van hadn't had an oil change in a long, long time because some of my sil ...

I had to use my van for an unexpected trip that day, my van hadn't had an oil change in a long, long time because some of my sills leak and other people wouldn't touch it. I phoned and told the young man that answered the phone my problem and that my van desperately needed new filters and oil (what was left in it was dirty). He said they could do it for me so I took it right over and they had me in and out of there in 15-20 minutes. They checked all my fluids, tire pressure and made sure my vehicle was good to go. I appreciated that so much. My van has 212,350 miles on it and I had no problems on my trip. I will be back to this location and I highly commend all your technicians.

MORE

Quick service and comfortable atmosphere for customers to wait.

Quick service and comfortable atmosphere for customers to wait.

MORE

Everyone was friendly and offered other items needed but did not pressure me. They also informed my that one of my tires were i ...

Everyone was friendly and offered other items needed but did not pressure me. They also informed my that one of my tires were in bad shape and cautioned me to be very careful.

MORE

Staff is courteous and prompt with every visit. They are always very helpful and give great service.

Staff is courteous and prompt with every visit. They are always very helpful and give great service.

MORE

fast and polite

fast and polite

MORE

Quick and complete. Friendly staff

Quick and complete. Friendly staff

MORE

Took longer than expected

Took longer than expected

MORE

Great experience, the guys were quick and efficient! Explained in detail what services I was receiving! Will be back for my next ...

Great experience, the guys were quick and efficient! Explained in detail what services I was receiving! Will be back for my next oil change!

MORE

Great service that was fast

Great service that was fast

MORE

It was so nice not to be pressured to buy extra services!

It was so nice not to be pressured to buy extra services!

MORE

Staff was very knowledgable and polite. Had my vehicle in and out fast and did a good job

Staff was very knowledgable and polite. Had my vehicle in and out fast and did a good job

MORE

Friendly, had knowledge of my vehicle, inspected everything

Friendly, had knowledge of my vehicle, inspected everything

MORE

Quick service and the gentleman that communicated was very nice and polite.

Quick service and the gentleman that communicated was very nice and polite.

MORE

I have problems giving high scores

I have problems giving high scores

MORE

High qualified fast service

High qualified fast service

MORE

Fast, Friendly, Convenient

Fast, Friendly, Convenient

MORE

The staff were all very friendly, professional and knowledgeable about what they were doing, what needed to be done with my vehi ...

The staff were all very friendly, professional and knowledgeable about what they were doing, what needed to be done with my vehicle and getting it done quickly.Beyond all that - they did it right.

MORE

I always get great service when I go in for an oil change. Staff is always very friendly and helpful.

I always get great service when I go in for an oil change. Staff is always very friendly and helpful.

MORE

They just get down to business and take car of the customer

They just get down to business and take car of the customer

MORE

Although nice about it, feel up-sales are unnecessary

Although nice about it, feel up-sales are unnecessary

MORE

Fast and friendly but I think it is a little expensive

Fast and friendly but I think it is a little expensive

MORE

no certain reason.

no certain reason.

MORE

I was pressed for time. They got the vehicle right in. Took care of what I needed and I was on my way. Exactly how it should be ...

I was pressed for time. They got the vehicle right in. Took care of what I needed and I was on my way. Exactly how it should be.

MORE

The attendants were really friendly and thoroughly explained my needs.

The attendants were really friendly and thoroughly explained my needs.

MORE

Great service as always

Great service as always

MORE

All employees were friendly and answered all my questions in lay man's terms.

All employees were friendly and answered all my questions in lay man's terms.

MORE

They told me what needed to be done on a later date . I feel they informed me about everything was done to my satisfaction. I wi ...

They told me what needed to be done on a later date . I feel they informed me about everything was done to my satisfaction. I will be back when I need another one done.

MORE

It was great

It was great

MORE

Very fasr service. Friendly staff.

Very fasr service. Friendly staff.

MORE

never been to one before. Thought the price was a little high,BUT for the quickness of getting in it was worth it.

never been to one before. Thought the price was a little high,BUT for the quickness of getting in it was worth it.

MORE

The time it took to complete the service...other times we have been to Valvoline at a different location it took way less time.. ...

The time it took to complete the service...other times we have been to Valvoline at a different location it took way less time...sometimes as quick as 5-10 minutes.

MORE

Noted specific issues (air conditioning system low pressure) needing additional service, but no pressure for additional services ...

Noted specific issues (air conditioning system low pressure) needing additional service, but no pressure for additional services. Additional services done were quick and seamless.

MORE

Suggestive selling minimal, Staff genuinely interested in my unusual vehicle.

Suggestive selling minimal, Staff genuinely interested in my unusual vehicle.

MORE

The price, makes me not highly satisfied. The guys were great, very friendly and informative.

The price, makes me not highly satisfied. The guys were great, very friendly and informative.

MORE

Joey was great

Joey was great

MORE

Very quick service and friendly staff!

Very quick service and friendly staff!

MORE

Great service. Friendly staff.

Great service. Friendly staff.

MORE

Staff was friendly and very helpful. I feel better with the knowledge they have about vehicles and trust their opinion.

Staff was friendly and very helpful. I feel better with the knowledge they have about vehicles and trust their opinion.

MORE

Ricky and his staff were great! I will be back!

Ricky and his staff were great! I will be back!

MORE

They told me exactly what they were doing and how long it would take to get the car finished. I am very satisfied with their ser ...

They told me exactly what they were doing and how long it would take to get the car finished. I am very satisfied with their service and I will go back again.

MORE

clean, fast, orderly

clean, fast, orderly

MORE

Matt advised me that my transmission fluid was breaking down. He then went back into the garage, came right back in with my dips ...

Matt advised me that my transmission fluid was breaking down. He then went back into the garage, came right back in with my dipstick and rubbed some of the fluid off on his finger. He showed me that the color should have been a reddish tint instead of the darker tint it was and described why it was happening. He said that they could change the fluid and described the process but I didn't have the available funds today. IF I did, I would have done it immediately. He wasn't pushy and really helped me understand what the issue was instead of just telling me that he wanted more money to fix a problem. Well done coming from someone that has worked in the hospitality industry all my life. I was impressed and thankful.

MORE