Lexington Rd

The customer service agents were awesome and it's nice to get more than just an oil change. I got my vehicle inspected from all ...

The customer service agents were awesome and it's nice to get more than just an oil change. I got my vehicle inspected from all points and got services there that I didn't even know I could get.

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I never take the time to fill out surveys on receipts. This may be the first feedback survey i've ever completed. I took the tim ...

I never take the time to fill out surveys on receipts. This may be the first feedback survey i've ever completed. I took the time to fill it out because of the great staff that helped me today. Jesse, Jacob, Alex, Bryan, and Dom were great. 11/10. Jesse didn't pressure me at all to purchase anything I didn't need, and took his time to explain the severity of my serpentine belt to me. I wasn't aware that it was in bad shape, so he showed it to me and explained why it needed to be replaced as soon as possible. He also helped me find coupons on the Valvoline website so I don't go bankrupt, which I really appreciated. While my car was being worked on, I had a great conversation with the whole team that made the 20 minutes feel like 5. They were all really cool dudes and clearly knew how to do their job well. I was super surprised to come across a person who shares my name with the correct spelling, Dominic. I wasn't surprised, however, when I realized that he's just as cool as I am. It comes with the name. Overall I had a great experience and wouldn't go anywhere else for an oil change.

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Quick service. Friendly staff. Seemed knowledgeable and answered my questions. Had the parts I needed in stock. Took their time ...

Quick service. Friendly staff. Seemed knowledgeable and answered my questions. Had the parts I needed in stock. Took their time to make sure it was done correct and working.

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Quick service

Quick service

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Staff was very friendly

Staff was very friendly

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Friendly staff

Friendly staff

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Friendly staff explaining what process they were doing

Friendly staff explaining what process they were doing

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Very friendly and informative staff.

Very friendly and informative staff.

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Very professional and knowledgeable.

Very professional and knowledgeable.

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Todo el personal muy amable estoy muy contenta los recomendaré con amigos

Todo el personal muy amable estoy muy contenta los recomendaré con amigos

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Jesse did a great job explaining to me what I needed and why it was important.

Jesse did a great job explaining to me what I needed and why it was important.

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Didn't do what they said they would do, to big hurry to be done w customers.

Didn't do what they said they would do, to big hurry to be done w customers.

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friendly

friendly

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Jesse was extremely personable and Preston, Ian and Jacob all worked efficiently to provide great service while not wasting cust ...

Jesse was extremely personable and Preston, Ian and Jacob all worked efficiently to provide great service while not wasting customers time.

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Everyone has problems replacing the filter on toyota trucks. Not just valvoline. It should be taught so the problem will be solv ...

Everyone has problems replacing the filter on toyota trucks. Not just valvoline. It should be taught so the problem will be solved.

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Great customer service..knowledgeable and quick

Great customer service..knowledgeable and quick

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I needed my oil changed, which they did perfectly. they also recommended a transmission fluid change, something i did not know i ...

I needed my oil changed, which they did perfectly. they also recommended a transmission fluid change, something i did not know i needed. Upon switching out the transmission fluid they said it was in dire need of a change. i appreciate that they were looking out for me as a consumer.

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The whole crew worked as a team to get me and other customers finished asap.Great to see a new manager fitting in and working we ...

The whole crew worked as a team to get me and other customers finished asap.Great to see a new manager fitting in and working well with the same crew.

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Awesome I thought I was early on a oil change. It wasn’t . The gentlemen checked my oil told me I was fine reset my dash and was ...

Awesome I thought I was early on a oil change. It wasn’t . The gentlemen checked my oil told me I was fine reset my dash and was awesome !

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Impressed with knowledge and expediency of staff members.

Impressed with knowledge and expediency of staff members.

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very professional and friendly. I never felt as though I was being taken advantage of.

very professional and friendly. I never felt as though I was being taken advantage of.

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Friendly staff prompt service

Friendly staff prompt service

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Jesse and Bryan were friendly, informative, and 100% professional. They took care of all my car’s needs while explaining every p ...

Jesse and Bryan were friendly, informative, and 100% professional. They took care of all my car’s needs while explaining every process. Fantastic service.

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The crew was very personable.

The crew was very personable.

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I just feel well taken care of when I come in, as everyone is very friendly & they efficiently get things done.

I just feel well taken care of when I come in, as everyone is very friendly & they efficiently get things done.

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fast, friendly, and knowledgeable

fast, friendly, and knowledgeable

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Friendly. Great workers. Confident. Funny & relaxed to let someone touch my baby (the car)!

Friendly. Great workers. Confident. Funny & relaxed to let someone touch my baby (the car)!

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I was able to get right in. The oil change went well and I also had to back lights out and the group took care of it. I always e ...

I was able to get right in. The oil change went well and I also had to back lights out and the group took care of it. I always enjoy how polite and friendly the group here at this location work together. I also enjoy the fact that most of the same staff stay at this location. I just work right across the street from this location and always recommend to my co workers. Thanks for all you do at this location to serve the community.

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I’ve had problems before and learned that no one deserves highly satisfied for several reasons. 1) you never know until you driv ...

I’ve had problems before and learned that no one deserves highly satisfied for several reasons. 1) you never know until you drive away if they’ve screwed something up, 2) you rarely get the same people so how can I be sure the new guy knows what he’s doing until I’ve experenced his skills.

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I was super satisfied with my experience! Joe was great! Jake was great! Bryan was great! They were friendly, funny, and convers ...

I was super satisfied with my experience! Joe was great! Jake was great! Bryan was great! They were friendly, funny, and conversational. Thank you for the great service!

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Friendly knowledgeable staff

Friendly knowledgeable staff

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The service can be done anywhere, but the guys who were there made the visit. I always get treated like I'm just one one the guy ...

The service can be done anywhere, but the guys who were there made the visit. I always get treated like I'm just one one the guys, and not just another guy.

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The main person I corresponded with was an assistance manager (sorry I don't remember his name!). He was very courteous and prof ...

The main person I corresponded with was an assistance manager (sorry I don't remember his name!). He was very courteous and professional. I didn't feel pressured to upgrade my oil or purchase additional items, which was very nice.

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There great and the manager really knew what he was talking about and I’ll higly recommend this Valvoline

There great and the manager really knew what he was talking about and I’ll higly recommend this Valvoline

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They checked everything they were supposed to. Because they called it.

They checked everything they were supposed to. Because they called it.

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After stating the only recommended service was a tire rotation, he looked at my tires, said the treadwear was even, and said tha ...

After stating the only recommended service was a tire rotation, he looked at my tires, said the treadwear was even, and said that it wasn't needed. That kind of honesty says a lot to me.

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Jordan was great! We just bought a new car and he was honest that we didn’t need an oil change right now. He also checked the ti ...

Jordan was great! We just bought a new car and he was honest that we didn’t need an oil change right now. He also checked the tires and all the fluid and topped off our oil! I appreciated his honesty and we will definitely be repeat customers because of him!

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Great workers very friendly and knowledgeable

Great workers very friendly and knowledgeable

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They were quick to solve my problem.

They were quick to solve my problem.

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Well I was just getting my tires checked because one was low on air . I’m happy you provide this service. But it was a simple ch ...

Well I was just getting my tires checked because one was low on air . I’m happy you provide this service. But it was a simple check and they took care of me . I got there before they opened so I could easily get in and out. The guys were nice. To be honest since I got there first it upset me a little that the guy working on my stuff kept going over to the other service lane. Since I was there first. Technically I waited 15 minutes for you all to open. So I think since I was there first and the employees saw me and saw I was there first they should have taken care of me first .

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Everyone was very friendly and knowledgeable. We were in and out in less than 10 minutes.

Everyone was very friendly and knowledgeable. We were in and out in less than 10 minutes.

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Have gone to this location for years. Always professional and quick. Good people!

Have gone to this location for years. Always professional and quick. Good people!

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The service was efficient and the staff was very knowledgeable.

The service was efficient and the staff was very knowledgeable.

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Alex was excellent.

Alex was excellent.

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Great service, low pressure to buy extras. Friendly and knowledgable

Great service, low pressure to buy extras. Friendly and knowledgable

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They were great folks and really good service. They didn't try to upsell me anything and the price was equal to the work.

They were great folks and really good service. They didn't try to upsell me anything and the price was equal to the work.

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Because it’s always more room to improve. The staff was the very best. Fun fast and friendly, I think they will see me again

Because it’s always more room to improve. The staff was the very best. Fun fast and friendly, I think they will see me again

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great customer service, quick oil change, reasonable prices - very consistent no matter which location I happen to pull my car i ...

great customer service, quick oil change, reasonable prices - very consistent no matter which location I happen to pull my car into...

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I think the staff was very friendly and Jesse was very helpful. I think the staff did a great job and very polite.

I think the staff was very friendly and Jesse was very helpful. I think the staff did a great job and very polite.

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it was quick and easy, the staff were nice and helpful, and it was a positive experience.

it was quick and easy, the staff were nice and helpful, and it was a positive experience.

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The guys were so funny and nice! I hate doing car stuff but they made it fun, which I never would have thought. Thanks, I will d ...

The guys were so funny and nice! I hate doing car stuff but they made it fun, which I never would have thought. Thanks, I will definitely use them in the future!

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I had previously made an appointment and surprisingly to me this time element was kept extremely well

I had previously made an appointment and surprisingly to me this time element was kept extremely well

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Service and product are good but a bit pricey.

Service and product are good but a bit pricey.

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The price for my oil change based on the type of vehicle I own was ridiculously high. But I needed the oil change so I purchased ...

The price for my oil change based on the type of vehicle I own was ridiculously high. But I needed the oil change so I purchased it.

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I don't have a lot of time to get oil changes completed, but I can always count on prompt and professional service at a good pri ...

I don't have a lot of time to get oil changes completed, but I can always count on prompt and professional service at a good price from this location. Every employee is friendly and helpful.

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Very fast, friendly, and efficient service

Very fast, friendly, and efficient service

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No wait. Friendly and quick service.

No wait. Friendly and quick service.

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Dakota one of the employees at this location was very professional and courteous. Very knowledgeable.

Dakota one of the employees at this location was very professional and courteous. Very knowledgeable.

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The attendants were very polite and knowledgable

The attendants were very polite and knowledgable

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They were super nice and professional

They were super nice and professional

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The main man I dealt with was kind and explained things to me. Other staff members lacked customer service skills and had a hars ...

The main man I dealt with was kind and explained things to me. Other staff members lacked customer service skills and had a harsh tone when telling me things were wrong with my vehicle. I don’t go to get an oil change to get a lecture, I appreciate being told that there are concerns and being explained things, but I do not appreciate being talked to like I’m less than intelligent or like I’m a child.

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Got 5/30 oil plus special service

Got 5/30 oil plus special service

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The staff were “no pressure” and highly efficient— had to call for a cabin filter. It arrived within 2 minutes and the manager ...

The staff were “no pressure” and highly efficient— had to call for a cabin filter. It arrived within 2 minutes and the manager took $10.00 off my bill

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This particular location is more professional, dressed professionally, aren’t a bunch of teenagers, and conduct their business i ...

This particular location is more professional, dressed professionally, aren’t a bunch of teenagers, and conduct their business in the same manner. That’s why I drive further to attend this location. The only thing they did wrong this time is put my mileage in computer incorrectly therefore being reported incorrectly...and were unable to correct it.

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Very courteous staff and exceptional quick service.

Very courteous staff and exceptional quick service.

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I mentioned I had a break light out. They did a safety inspection and did not catch it. I had to ask them again about replacin ...

I mentioned I had a break light out. They did a safety inspection and did not catch it. I had to ask them again about replacing the break light.

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Friendly and Knowledgeable

Friendly and Knowledgeable

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The price was much higher than I anticipate for a basic oil change. The prices weren't posted until the car was completely in th ...

The price was much higher than I anticipate for a basic oil change. The prices weren't posted until the car was completely in the garage.

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I appreciate how quickly the team works together to get the job done.

I appreciate how quickly the team works together to get the job done.

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Very quick, friendly staff, not pushy with selling extras

Very quick, friendly staff, not pushy with selling extras

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Fast and professional service.

Fast and professional service.

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Great friendly knowledgeable workers

Great friendly knowledgeable workers

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Because of your employees knowledge and friendliness

Because of your employees knowledge and friendliness

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Excellent skills all way around from this service. There's a high caliber of employees at this location in automotive knowledge ...

Excellent skills all way around from this service. There's a high caliber of employees at this location in automotive knowledge and customer service. Efficient.

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Excellent service, professional attention!

Excellent service, professional attention!

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The technician underneath my car had to ask another employee which one was the drain plug. That seems a little unusual since tha ...

The technician underneath my car had to ask another employee which one was the drain plug. That seems a little unusual since that's what the guy does for a living. Also, the technician seemed to not like that I was not buying any of the other services. He told me that they were losing money at the price that I was getting my oil change.

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They were great.

They were great.

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Friendly personnel, knowledgeable, fast service, good price.

Friendly personnel, knowledgeable, fast service, good price.

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The team was efficient, friendly, and didn't push additional services. They recommended that I check a few things at my next vis ...

The team was efficient, friendly, and didn't push additional services. They recommended that I check a few things at my next visit. They are always great.

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Never checked my tires. Wanted windshield wipers and was next asked or checked. Staff seems put out that I was there

Never checked my tires. Wanted windshield wipers and was next asked or checked. Staff seems put out that I was there

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All of the service technicians were very courteous and helpful, especially Alex.

All of the service technicians were very courteous and helpful, especially Alex.

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I love the friendly, no pressure service.

I love the friendly, no pressure service.

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The technicians were kind and told me everything they were doing. They recommended things without being pushy. They apologized f ...

The technicians were kind and told me everything they were doing. They recommended things without being pushy. They apologized for the wait when it didn’t seem like the oil change took long at all.

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I got what I expected

I got what I expected

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I was satisfied. Its an oil change. I don't get highly satisfied over an oil change.

I was satisfied. Its an oil change. I don't get highly satisfied over an oil change.

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The employees at this location are Always polite and very helpful.

The employees at this location are Always polite and very helpful.

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Purchased a cabin air filter for $39.99 and later that day was at Bumper to Bumper auto parts and happened to ask them how much ...

Purchased a cabin air filter for $39.99 and later that day was at Bumper to Bumper auto parts and happened to ask them how much they charged for a cabin air filter. They said $8.99. I believe that it is not reasonable that I paid 4 times that amount. I called VOIC toll free number - told them this story and they said that they would get an answer for me in 24 hours. I have not heard back from them and 24 hours have passed. I am not asking for a refund - but a reasonable amount on a coupon to use on my next visit. (I am there quite often.

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The salesperson and technician were both very kind and helpful. In the past I had not enjoyed going to this location because the ...

The salesperson and technician were both very kind and helpful. In the past I had not enjoyed going to this location because they always tried to upsell, in fact that is partly why I delayed my oil change past the recommended time. This was a much better experience, thanks!

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The pricing was high in my line of thinking

The pricing was high in my line of thinking

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quickness, the checking of all fluids, lights, filters, etc.

quickness, the checking of all fluids, lights, filters, etc.

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Very quick,No pressureFriendly staff

Very quick,No pressureFriendly staff

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I reserve that rating for an exceptional situation and this didn’t really qualify.

I reserve that rating for an exceptional situation and this didn’t really qualify.

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They replaced light bulbs and were extremely patient in resolving. They found I needed a fuse and were very good at locating and ...

They replaced light bulbs and were extremely patient in resolving. They found I needed a fuse and were very good at locating and replacing the fuse ( which was under the rear seat!).

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Valvoline has always given me a sticker that tells me to return after 2000 miles, my owners manual tells me to change my oil at ...

Valvoline has always given me a sticker that tells me to return after 2000 miles, my owners manual tells me to change my oil at 5000 miles. I do not trust Valvoline

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Highly satisfied , please visit our E Commerce Site at www.americandybar.com .Thanks Omar L Tatum

Highly satisfied , please visit our E Commerce Site at www.americandybar.com .Thanks Omar L Tatum

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I got a tire rotation and they were explaining the issue with my alignment but explaining it like I knew what they were talking ...

I got a tire rotation and they were explaining the issue with my alignment but explaining it like I knew what they were talking about. My recommendation is to write up what the issue is.

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It had been awhile since I had been there and they said there was no other services needed. I’m a senior citizen and only drive ...

It had been awhile since I had been there and they said there was no other services needed. I’m a senior citizen and only drive about 3,000 miles a year. So I don’t get many oil changes and they did not take advantage of me.

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All of the technicians were very courteous and explained what was going on.

All of the technicians were very courteous and explained what was going on.

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Prompt courteous service always

Prompt courteous service always

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Joe the guy who waited on me was friendly, and the whole team was fast and helpful.

Joe the guy who waited on me was friendly, and the whole team was fast and helpful.

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I hate everytime i go to get an oil change they want to try and keep pushing other stuff on me. Just because im a girl im not st ...

I hate everytime i go to get an oil change they want to try and keep pushing other stuff on me. Just because im a girl im not stupid. Amd i would never pay the prices valvoline asks for wipes or bulbs or any of the over price stuff valvoline is selling. I just want an oil change. That's it...

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I don't like having to put money in my car. No fault of Valvoline.

I don't like having to put money in my car. No fault of Valvoline.

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I didn't have to wait. The person was knowledgeable and friendly. I didn't feel pressure to buy additional things. It was quick.

I didn't have to wait. The person was knowledgeable and friendly. I didn't feel pressure to buy additional things. It was quick.

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Mike was very professional and focused on his job

Mike was very professional and focused on his job

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I discussed the check engine light was on and the team of guys acknowledged the issue. They were very thorough and effient. The ...

I discussed the check engine light was on and the team of guys acknowledged the issue. They were very thorough and effient. They went over each item on the receipt entailed. Very pleasant as always.

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They were quick with my oil change.

They were quick with my oil change.

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It’s a little pricey

It’s a little pricey

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I had a coupon that let me get the oil change for ~50% off. Otherwise, I would not have been satisfied. Valvoline simply is no ...

I had a coupon that let me get the oil change for ~50% off. Otherwise, I would not have been satisfied. Valvoline simply is not price competitive w/ Meineke and the rest of the gang. Personnel is polite and friendly so no problem there. They work quickly and efficiently. Just too expensive.

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The staff was very professional and entertaining. I was also very happy that the staff noticed a tire issue I had. i am from o ...

The staff was very professional and entertaining. I was also very happy that the staff noticed a tire issue I had. i am from out of town so preventing a flat on the way home made me very happy.

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The people were nice. No wait. I was in and out in under 15 minutes.

The people were nice. No wait. I was in and out in under 15 minutes.

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Because all the times I have visited I have been treated and serviced with some of the most professional and kind people I have ...

Because all the times I have visited I have been treated and serviced with some of the most professional and kind people I have met.

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fast, efficient service

fast, efficient service

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$45 for a standard oil change is too expensive. Will take my truck somewhere else to get a cheaper oil change next time. Usually ...

$45 for a standard oil change is too expensive. Will take my truck somewhere else to get a cheaper oil change next time. Usually, I have a coupon, but didn't this time & didn't realize just how much y'all charge for standard oil change

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It was the fastest and most complete service I have had form a Valvoline. Had trouble with another Valvoline shop so I was a li ...

It was the fastest and most complete service I have had form a Valvoline. Had trouble with another Valvoline shop so I was a little leary about trying a different store.

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Gentlemen working was the assistant manager he was friendly, patient, and thorough with his customer service. All around a frien ...

Gentlemen working was the assistant manager he was friendly, patient, and thorough with his customer service. All around a friendly and pleasant atmosphere

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I was satisfied

I was satisfied

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Friendly but also professional style of main worker. Staff worked well together but not too casual as I have have sometimes expe ...

Friendly but also professional style of main worker. Staff worked well together but not too casual as I have have sometimes experienced where you are worried they are not paying attention to what they are doing or simply not knowledgeable. This is the one thing that happens at valvolines sometimes that decreases my trust in their work. However, this crew did a good job balancing focusing on their work with being friendly with each other and the customer.

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KnowledgableGave me a sense of securityfastansweredall my questions

KnowledgableGave me a sense of securityfastansweredall my questions

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The staff was very nice and courteous. Extremely helpful and got everything done in a timely manner.

The staff was very nice and courteous. Extremely helpful and got everything done in a timely manner.

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Good guys. Great service.

Good guys. Great service.

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Crew very kind and knowledgeable!!!

Crew very kind and knowledgeable!!!

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I was treated SO well at my visit to get an oil change. All 3 employees I interacted with were nice, timely, and efficient. I go ...

I was treated SO well at my visit to get an oil change. All 3 employees I interacted with were nice, timely, and efficient. I got an oil change, brake light high mount replacement and new wipers and it only took maybe 10-15 minutes! I will always come to Valvoline for my car services.

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Considering that I had an oil change service, and tire rotation, my overall wait time was less than I expected.

Considering that I had an oil change service, and tire rotation, my overall wait time was less than I expected.

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The manager asked if I would like to purchase the radiator flush...upon answering no, he told me proper maintenance to my vehicl ...

The manager asked if I would like to purchase the radiator flush...upon answering no, he told me proper maintenance to my vehicle was going to lead to trouble. I understand this, but I have a mechanic and was only visiting for an oil change. His tone was a little harsh in his rebuttal.

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Great service, went the extra mile to replace a headlight. Quick, comfortable, friendly. I just moved to the area, so i’ll be ba ...

Great service, went the extra mile to replace a headlight. Quick, comfortable, friendly. I just moved to the area, so i’ll be back every time i change my oil.

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They seemed to be understaffed for the amount of cars, so they were not able to give me their full attention.

They seemed to be understaffed for the amount of cars, so they were not able to give me their full attention.

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It was brought to my attention that someone at valvoline had double gasketed my car. The last time I had my oil changed was at t ...

It was brought to my attention that someone at valvoline had double gasketed my car. The last time I had my oil changed was at the highlands location, so someone there must have done it. I appreciate the staff at the Lexington rd. location for making me aware of it.

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I’d been holding out for a coupon in the mail to make the oil change more affordable, but one never came. $40 is a bit steep. I ...

I’d been holding out for a coupon in the mail to make the oil change more affordable, but one never came. $40 is a bit steep. I also think my trip could have been shorter, as there were a few minutes when no one was working on my car (they moved away and were assisting other customers they’d pulled into the garage behind cars already in the bays).

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Went smooth. Quick visit. Very satisfied.

Went smooth. Quick visit. Very satisfied.

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Fast, convenient, thorough. Love having all my fluids filled and tires aired up. The temperature had dropped and my tires were l ...

Fast, convenient, thorough. Love having all my fluids filled and tires aired up. The temperature had dropped and my tires were low on air. I filled them all myself so they were uneven. I like the convenience of having Valvoline available to help me with this type of thing.

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I've used this facility for years. The employees there are always nice and the sole time I had an issue (the oil drain plug/bolt ...

I've used this facility for years. The employees there are always nice and the sole time I had an issue (the oil drain plug/bolt didn't get reinstalled appropriately), they were quick to take care of me, which was appreciated.

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my oil leak was found and i was even told what to get to help with a temporary fix

my oil leak was found and i was even told what to get to help with a temporary fix

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The staff was totally unprofessional and juvenile. The young man who handled my car and order was sarcastic and rude. He didn’ ...

The staff was totally unprofessional and juvenile. The young man who handled my car and order was sarcastic and rude. He didn’t communicate at all what they were doing and just rushed through. He made several snide comments. I’ve witnessed unproffesional service at your establishment before but nothing to this level. They didn’t even thank me. I will never go back.

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Friendly quick service

Friendly quick service

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Very thorough service, communication and great personalities.

Very thorough service, communication and great personalities.

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quality of service and speedy completion

quality of service and speedy completion

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Not clear which oil should have been used

Not clear which oil should have been used

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Professional and friendly staff who did not try to up-sell additional services

Professional and friendly staff who did not try to up-sell additional services

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They told me what needed to be fixed and the prices and let me make the decision

They told me what needed to be fixed and the prices and let me make the decision

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The workers were personal, gave me sound advice and worked efficiently.

The workers were personal, gave me sound advice and worked efficiently.

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They were unable to fix one of my brake lights.

They were unable to fix one of my brake lights.

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Very fast service workers very polite and informed

Very fast service workers very polite and informed

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I got the service I expected.

I got the service I expected.

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reps not that forthcoming...not that professional

reps not that forthcoming...not that professional

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The technicians were super-quick. I was on lunch break from work and had been putting off getting my car serviced (just needed a ...

The technicians were super-quick. I was on lunch break from work and had been putting off getting my car serviced (just needed a headlight bulb replaced) because I thought it would take a while/not be easy, but I was so wrong! I was in and out in no time at all.

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I was highly satisfied. It's just that the staff is instructed to persuade customers for more services.

I was highly satisfied. It's just that the staff is instructed to persuade customers for more services.

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Said “he’s only wants the oil done” and it seemed condescending that I didn’t want more done

Said “he’s only wants the oil done” and it seemed condescending that I didn’t want more done

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Always great service

Always great service

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Service was fast, through, and professional.

Service was fast, through, and professional.

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Price a bit high for replacement wiper blade and tire rotation

Price a bit high for replacement wiper blade and tire rotation

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friendly staff and speed of service

friendly staff and speed of service

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I am a rough critic, for me to be highly satisfied is difficult. Your employee's did what I was paying them to do.

I am a rough critic, for me to be highly satisfied is difficult. Your employee's did what I was paying them to do.

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Able to get quick oil change with friendly service

Able to get quick oil change with friendly service

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Friendly staff, quick service, answered questions

Friendly staff, quick service, answered questions

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Deon was wonderful!!!

Deon was wonderful!!!

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Crew Team very attentive.

Crew Team very attentive.

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Dakota and his staff were professional and courteous.

Dakota and his staff were professional and courteous.

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Service was good and it did not take that long.

Service was good and it did not take that long.

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Every time I go in, the staff is friendly and courteous. If I have questions they can usually answer them

Every time I go in, the staff is friendly and courteous. If I have questions they can usually answer them

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All attendants were attentive and behaved professionally. I was taken care of quickly and efficiently. Everyone did a good job.

All attendants were attentive and behaved professionally. I was taken care of quickly and efficiently. Everyone did a good job.

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I had a coupon for $7 off. When I tried to use it, the guy acted irritated and said, "I can't see that from here" as if I was su ...

I had a coupon for $7 off. When I tried to use it, the guy acted irritated and said, "I can't see that from here" as if I was supposed to get out of my car instead of him taking one step forward to take it from me.

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They did a fantastic job. I left the vehical there to be services while i had my hair cut next door!

They did a fantastic job. I left the vehical there to be services while i had my hair cut next door!

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I didn't have my coupon printed out, but your associates gave a a $7 discount.

I didn't have my coupon printed out, but your associates gave a a $7 discount.

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able to get in and out fast. No pressure. Very satisfied.

able to get in and out fast. No pressure. Very satisfied.

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oil changed, fair price, didn't get dirty

oil changed, fair price, didn't get dirty

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They did a good job ad were friendly. They ran into some trouble using the battery tester that held things up a bit but overall ...

They did a good job ad were friendly. They ran into some trouble using the battery tester that held things up a bit but overall they did great. In fairness I'm a tough "grader."

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Because it was an oil change, not a meal at a 5 star restaurant.

Because it was an oil change, not a meal at a 5 star restaurant.

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Cody and Dakota were very polite and professional.I am a senior citizen and female,so I really appreciate their kindness and pat ...

Cody and Dakota were very polite and professional.I am a senior citizen and female,so I really appreciate their kindness and patience with me.

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Service received was professional and efficient.

Service received was professional and efficient.

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I was very happy with the service. No real complaints.

I was very happy with the service. No real complaints.

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The staff was kind and knowledgeable, friendly and professional.

The staff was kind and knowledgeable, friendly and professional.

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I learned new information about my car. The guys working at this point were friendly and professional.

I learned new information about my car. The guys working at this point were friendly and professional.

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Very professional and polite.

Very professional and polite.

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Great staff. Very helpful. Great communication!

Great staff. Very helpful. Great communication!

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Overall experience was highly professional.

Overall experience was highly professional.

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The crew seemed experienced and they seemed to genuinely like working with different kinds of cars. My car is a Mini Cooper with ...

The crew seemed experienced and they seemed to genuinely like working with different kinds of cars. My car is a Mini Cooper with 100,000 miles and they suggested a radiator flush and a change of the oil in the transmission. I knew I needed a radiator flush and I couldn't ever remember changing the transmission oil so I figured at 100,000 miles it was about time. The whole bill with an oil change came in around $220 and I probably would have paid twice that at the dealer. I also like the way they get the information from carfax so there is a record of what has been done and when. I keep a file of this stuff but backup is nice too.

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Spilled oil on engine. Had to tell them about it. Not thrilled about my complaint.

Spilled oil on engine. Had to tell them about it. Not thrilled about my complaint.

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Friendliness of staff and explanation of services due

Friendliness of staff and explanation of services due

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I had a problemwith a "sevice Engine soon" light which Valvoline resolved quickly

I had a problemwith a "sevice Engine soon" light which Valvoline resolved quickly

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Great staff and service

Great staff and service

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Friendly and quick service.

Friendly and quick service.

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Quick,professional, and not pushy about additional services

Quick,professional, and not pushy about additional services

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I came in the day before and had an expired coupon and the person who waited on me said that they would not accept it. When I re ...

I came in the day before and had an expired coupon and the person who waited on me said that they would not accept it. When I returned the next day the manager waited on me and I had a non expired coupon and told him about the previous day and he told me that that should not have ever happened. That customers should never be turned away with expired coupons that they always accept expired coupons. The manager was very knowledgeable and proficient but probably needs to smile a little bit more

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The associates listened to me and very clearly explained what would be done and the cost.

The associates listened to me and very clearly explained what would be done and the cost.

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Friendly staff, quick aervice

Friendly staff, quick aervice

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convience discount price

convience discount price

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Your survey is pointed to the service received and not priceNot unhappy with the service personnel just the unbelievable price f ...

Your survey is pointed to the service received and not priceNot unhappy with the service personnel just the unbelievable price for an oil change, this was with a 10.00.coupon and price was still 91.00You have forced me to do something different for my next oil changeOr in other words you have priced yourself out of the.market

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very good service. would like to see more coupon offerings other than oil change.

very good service. would like to see more coupon offerings other than oil change.

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No wait went to one on shelbyville road and left two different days and left went to one on Lexington road and drove right into ...

No wait went to one on shelbyville road and left two different days and left went to one on Lexington road and drove right into the bay.

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Just the usual service performed.

Just the usual service performed.

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Up charged for filter and an additional qt of oil. 88 dollar service way too high.

Up charged for filter and an additional qt of oil. 88 dollar service way too high.

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The staff is friendly and knowledgeable

The staff is friendly and knowledgeable

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I didn't have my credit card & was short a few $. I offered to return with the $ but the service agent said it was OK. He also s ...

I didn't have my credit card & was short a few $. I offered to return with the $ but the service agent said it was OK. He also showed me the cab filter in my glove compartment. I decided not to replace it at this time. I wasn't aware this filter existed. I plan to return to Valvoline in the near future to have it replaced even though it's something I can do myself😉

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Quick. Accurate, felt confident all the work was done properly,

Quick. Accurate, felt confident all the work was done properly,

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Hearing the yelling back and forth wears me out. There must be a better way.

Hearing the yelling back and forth wears me out. There must be a better way.

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Professional and respectful. I was impressed with their teamwork to double check the specifics of the car and work to be done.

Professional and respectful. I was impressed with their teamwork to double check the specifics of the car and work to be done.

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All needs were met.

All needs were met.

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efficiency

efficiency

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Quick and easy service

Quick and easy service

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All four young men were very efficient and kind and also seemed to enjoy their job! And I am happy to say that I am grateful for ...

All four young men were very efficient and kind and also seemed to enjoy their job! And I am happy to say that I am grateful for the job they do! All were wiling to share their knowledge with any questions asked!

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They were nice to me and explained what they were going to do before they did it. I like that.

They were nice to me and explained what they were going to do before they did it. I like that.

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Very Courteous workers. Very thorough

Very Courteous workers. Very thorough

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Clean place and professional people. Fast service

Clean place and professional people. Fast service

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Excellent service folks. Speedy service. What I wanted and no more! Keep up the good work. One suggestion would be to have f ...

Excellent service folks. Speedy service. What I wanted and no more! Keep up the good work. One suggestion would be to have free wifi so if there is a wait I can surf the net.

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Everyone was courteous. This time there was no pressure for add-ons like there has been in the past. They were honest that the o ...

Everyone was courteous. This time there was no pressure for add-ons like there has been in the past. They were honest that the oil filter was clean and not in need of changing.

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I asked for a specified service and it was accomplished. I told them about my AmeriCandy chocolates and they were impressed. ...

I asked for a specified service and it was accomplished. I told them about my AmeriCandy chocolates and they were impressed. Visit www.americandybar.com

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Very quick and staff was professional.

Very quick and staff was professional.

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They guys were incredibly helpful and efficient. I was alerted to recommended services per mileage, but they did some tests to ...

They guys were incredibly helpful and efficient. I was alerted to recommended services per mileage, but they did some tests to see if I really needed them or not before I made any costly decisions. This is very helpful since I am selling the car this month! They even fixed a clip under my hood without asking or charging. Maybe the best oil change experience I've ever had. Awesome job guys!

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Every time I come to this Valvoline station I am taking care quickly. I like this store because it's right across the street fro ...

Every time I come to this Valvoline station I am taking care quickly. I like this store because it's right across the street from where I work. The lead person is always friendly and he jumps in and helps his coworkers. I am never pressured to buy something I don't need right then or have the finances to purchase at the time.

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There was a new staff from my last visit and they appeared to be tired and ready to leave

There was a new staff from my last visit and they appeared to be tired and ready to leave

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The staff were really nice, speedily and thoroughly procured the oil change and made good conversation with me.

The staff were really nice, speedily and thoroughly procured the oil change and made good conversation with me.

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I have been going to this location for almost 10 years and some staff may come and go, but the service is always what I expect. ...

I have been going to this location for almost 10 years and some staff may come and go, but the service is always what I expect. In and out in under 20 min. on a Saturday afternoon. AND, it's not just an oil change. It's a check up for my car. I know if they spot something unusual, they'll let me know and offer me suggestions. My Jetta is 15 yrs. old, I can use all the eyes on it I can get. Thanks!

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Staff was very friendly and efficient. They explained the differences in oils and prices very well along with explaining the imp ...

Staff was very friendly and efficient. They explained the differences in oils and prices very well along with explaining the importance of upkeep of certain areas within the car i.e.; the air filter.

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Everyone was very professional and courteous. I was impressed with the efficiency and attention to detail the staff displayed.

Everyone was very professional and courteous. I was impressed with the efficiency and attention to detail the staff displayed.

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excellent service

excellent service

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The staff was very courteous and friendly. really aqppreciate that.Nice TEAMWORK at this location

The staff was very courteous and friendly. really aqppreciate that.Nice TEAMWORK at this location

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They noticed that my old oil filter was still present from my last valvoline visit even though I went to a competitor in between ...

They noticed that my old oil filter was still present from my last valvoline visit even though I went to a competitor in between visits

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They took the time to answer questions, explain reccomendations, and treated me like a person, not just a means of making money.

They took the time to answer questions, explain reccomendations, and treated me like a person, not just a means of making money.

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Very courteous staff; prompt service.

Very courteous staff; prompt service.

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The people there have a lot of expertise, esp Cody

The people there have a lot of expertise, esp Cody

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Guys were efficient and friendly.

Guys were efficient and friendly.

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Friendly staff and fast oil Change.

Friendly staff and fast oil Change.

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Always quick in quick out. The employees appear to genuinely enjoy working at this location. They are courteous and professional ...

Always quick in quick out. The employees appear to genuinely enjoy working at this location. They are courteous and professional.

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Prompt, professional and courteous service

Prompt, professional and courteous service

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Crew worked as a team and doubled checked each other's work. Made me feel sure things were getting done right. They acted profes ...

Crew worked as a team and doubled checked each other's work. Made me feel sure things were getting done right. They acted professional and there was no BSing around. Had tires rotated and person double checked that the lug nuts were all tight. Waiting room could use some magazines for reading or music.

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Guys were great, and answered everything professionally. Nice guys.

Guys were great, and answered everything professionally. Nice guys.

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The manager Joe was very professional and the crew did an amazing job

The manager Joe was very professional and the crew did an amazing job

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I alway use your service. I probably started using your company 30 or 40 years ago.

I alway use your service. I probably started using your company 30 or 40 years ago.

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I had a coupon for $9 off my oil change, then the man assisting me told me he'd give me $10 off my air filter. I only received $ ...

I had a coupon for $9 off my oil change, then the man assisting me told me he'd give me $10 off my air filter. I only received $13 off my total bill. This is a big reason why I never complete any other service but an oil change with you all.

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The staff were nice and courteous. They explained what they did. It was fast and they were professional but still treated me lik ...

The staff were nice and courteous. They explained what they did. It was fast and they were professional but still treated me like I was a friend having work done. I like this valvoline oil place better than the one on Brownsboro road by holiday manor. I almost did not go back to valvoline oil after a bad experience at that one.

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Joe helped me today and he was extemely helpful, knowledgeable and friendly. This was my first time at this location, and it's t ...

Joe helped me today and he was extemely helpful, knowledgeable and friendly. This was my first time at this location, and it's the one I'll use in the future. It was such a great experience!

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Highly satisfied however if you would offer wiper blades at a fair price more would be sold. At 40.00 I changed myself and have ...

Highly satisfied however if you would offer wiper blades at a fair price more would be sold. At 40.00 I changed myself and have money for 2 more changes. I paid a 10.00 up charge for your air filter as well that came from the auto parts store next door. Thanks

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The guys were kind, and were working hard. They lost my receipt and mileage sticker, so it caused some confusion on the way out. ...

The guys were kind, and were working hard. They lost my receipt and mileage sticker, so it caused some confusion on the way out. Easily done as they were working on multiple vehicles at the same time. I thought they handled it well however. I'm always pleased with them.

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Joe and Deon and Jordan were awesome

Joe and Deon and Jordan were awesome

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Very professional, yet friendly technicians. First time I was ever informed I had filters for incoming ventilation.. located on ...

Very professional, yet friendly technicians. First time I was ever informed I had filters for incoming ventilation.. located on glove box. They were totally clogged. Disgusting! Change in ventilation was amazing.Thanks!

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The staff at this store are extremely professional and efficient. I trust their services and expertise. They take care of everyt ...

The staff at this store are extremely professional and efficient. I trust their services and expertise. They take care of everything. I will highly recommend this store to my friends and family.

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That was the fastest oil change I have ever had. He didn't try to rip me off or make me feel uneasy about getting my oil changed ...

That was the fastest oil change I have ever had. He didn't try to rip me off or make me feel uneasy about getting my oil changed there. The staff were very friendly and explained everything to me!

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great job

great job

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I went in to have my oil changed-i thought it was due but the tech told me I was 1000 miles early going by normal schedule.So he ...

I went in to have my oil changed-i thought it was due but the tech told me I was 1000 miles early going by normal schedule.So he checked the level and condition of the oil and said it was good. Sent me on my way.I appreciate such honesty and concern on my behalf -rare to see nowdays

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fast, in and out service with no pressure to buy services I didn't ask for.

fast, in and out service with no pressure to buy services I didn't ask for.

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The asst manager Cody(?) was very pleasant and communicated well with his team.

The asst manager Cody(?) was very pleasant and communicated well with his team.

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Went to another oil and the goof off. These guys didn't and fill my power stern.

Went to another oil and the goof off. These guys didn't and fill my power stern.

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The mechanic let me know about an issue which out pressing me to use them to fix it.

The mechanic let me know about an issue which out pressing me to use them to fix it.

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It was fast and friendly. We check for leaks in both coolant and oil.The manager and staff was very knowledgeable. The manager e ...

It was fast and friendly. We check for leaks in both coolant and oil.The manager and staff was very knowledgeable. The manager even checked with me to make sure everything was satisfactory. I will be useing this store and team again.

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Knowledgeable, friendly staff. Very quick!

Knowledgeable, friendly staff. Very quick!

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no discounts.

no discounts.

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The man working on my car was very pleasant and I trusted him and trusted that he knew what he was doing.

The man working on my car was very pleasant and I trusted him and trusted that he knew what he was doing.

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Staff always great. I trust their suggestions. I return to this Valvoline store all the time.

Staff always great. I trust their suggestions. I return to this Valvoline store all the time.

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The technicians were polite and knowledgable

The technicians were polite and knowledgable

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They knew my car performs best with synthetic oil and that was what they recommended. My Volvo dealership said that with Synthe ...

They knew my car performs best with synthetic oil and that was what they recommended. My Volvo dealership said that with Synthetic oil I only need an oil change once a year regardless of mileage.

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This location is consistent in quality service and attention to detail. It is the only valvoline I will go to.

This location is consistent in quality service and attention to detail. It is the only valvoline I will go to.

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it was SAturday morning and I had swung by another Valvoline. they were backed up.Went to St. Matthews- line was shorter but it ...

it was SAturday morning and I had swung by another Valvoline. they were backed up.Went to St. Matthews- line was shorter but it also moved very quickly.friendly staff

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It was much more expensive than the dealership where I bought the car

It was much more expensive than the dealership where I bought the car

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for reasons aforementioned

for reasons aforementioned

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The rep who assisted me was very friendly and knowledgeable. He didn't pressure me to buy anything. It was all done in a timel ...

The rep who assisted me was very friendly and knowledgeable. He didn't pressure me to buy anything. It was all done in a timely matter. They didn't kid around and act unprofessional like I've seen other workers do in the past.

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Service is always fast and the employees are courteous. It took a little longer this time because the oil drum was low and an a ...

Service is always fast and the employees are courteous. It took a little longer this time because the oil drum was low and an attendant (maybe a new guy) took awhile to figure it out but, everything was good. I go to this Valvoline every time for my oil changes and appreciate the good service.

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The guy who helped me was condescending and unprofessional

The guy who helped me was condescending and unprofessional

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This particular oil change involve super service, and a timely change that rivals NASCAR pit stops.Been with Valvoline Oil Chang ...

This particular oil change involve super service, and a timely change that rivals NASCAR pit stops.Been with Valvoline Oil Change for years.Best most efficient visit ever. Very courteous and friendly Valvoline employessGREAT JOB!

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quick and easy

quick and easy

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Fast and convenient

Fast and convenient

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The representatives were engaging, amusing, and helpful.

The representatives were engaging, amusing, and helpful.

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Joe was awesome and matched a competitor coupon!

Joe was awesome and matched a competitor coupon!

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The Location easy to find from my resident. The employees gave full information about the process and gave a reasonable price. ...

The Location easy to find from my resident. The employees gave full information about the process and gave a reasonable price. Results were as quoted and timely completed. Looking forward to returning when I need the next Change.Thanks,Russell Larimore

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Chandler and Spencer were very friendly and professional with the oil change process, but also listened to me as I mentioned spo ...

Chandler and Spencer were very friendly and professional with the oil change process, but also listened to me as I mentioned spots on my driveway and they double checked down below with other staff (Deon maybe?) to see whether they could see if it was from the transmission or not and gave me ideas on other possible sources and explained the difference between the engine and the transmission. Thanks, guys, you rock!

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It was a good location, easy, fast and a decent price. The guys were so nice and have STOPPED the obnoxious sales pitches! Yay ...

It was a good location, easy, fast and a decent price. The guys were so nice and have STOPPED the obnoxious sales pitches! Yay!! I will be back. Thank you!!

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Super quick, professional and friendly

Super quick, professional and friendly

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I return to Valvoline Instant Oil Change for the peace of mind knowing all fluids and lights and everything has been checked. Lo ...

I return to Valvoline Instant Oil Change for the peace of mind knowing all fluids and lights and everything has been checked. Love the whole experience.

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Fast service and excellent courtesy.

Fast service and excellent courtesy.

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MUCH BETTER THAN MY LAST VISIT! Thanks for alerting your staff CEO hope it stays positive service!Be Blessed Angel

MUCH BETTER THAN MY LAST VISIT! Thanks for alerting your staff CEO hope it stays positive service!Be Blessed Angel

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The whole TEAM was fast and friendly. Great job.

The whole TEAM was fast and friendly. Great job.

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Technicians were very knowledgeable and told me what I needed without pressuring me. They do a great job!!!

Technicians were very knowledgeable and told me what I needed without pressuring me. They do a great job!!!

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I did not feel pressured at all to have any extra work or services. The man helping me was very courteous and explained everyth ...

I did not feel pressured at all to have any extra work or services. The man helping me was very courteous and explained everything exceptionally well. He is the reason I felt highly satisfied! I think you have an excellent employee.

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I like using them because I get the same excellent service every single time. Courteous, friendly service. And always done in a ...

I like using them because I get the same excellent service every single time. Courteous, friendly service. And always done in a very timely manner. Consistency. I know what to expect and they deliver every time!

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Excellent employees made me feel confident int the job they were doing. Friendly, nice and competent

Excellent employees made me feel confident int the job they were doing. Friendly, nice and competent

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I appreciate detecting and replacing my signal lights that were burned out

I appreciate detecting and replacing my signal lights that were burned out

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Very professional, yet did not aggressively push additional services.

Very professional, yet did not aggressively push additional services.

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Friendly and fast service. The service team member gave good advice on when to change the air filter and also let me know of add ...

Friendly and fast service. The service team member gave good advice on when to change the air filter and also let me know of additional services.

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Not only did the guys quickly change my oil and check my tire pressure, they helped me figure out how to reprogram my radio just ...

Not only did the guys quickly change my oil and check my tire pressure, they helped me figure out how to reprogram my radio just because I asked. I was SO thankful!

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Friendliness of staff

Friendliness of staff

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The Staff was great!!

The Staff was great!!

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Very prompt & friendly

Very prompt & friendly

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I was in and out quickly. Professional, polite employees that where having fun while still doing there job efficiently.

I was in and out quickly. Professional, polite employees that where having fun while still doing there job efficiently.

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the rep who i dealt with i have seen before and he was as friendly and courteous as always

the rep who i dealt with i have seen before and he was as friendly and courteous as always

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Quick prompt and friendly service.

Quick prompt and friendly service.

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$111.46 for an oil change

$111.46 for an oil change

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Bryan was great and went out of his way to explain many things I had questions about.

Bryan was great and went out of his way to explain many things I had questions about.

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Friendly efficient staff - a couple of them atThis location know audi's well

Friendly efficient staff - a couple of them atThis location know audi's well

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Friendly staff, quick service! No pressure to upgrade anything.

Friendly staff, quick service! No pressure to upgrade anything.

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Everything about my visit was satisfactory, especially the friendliness and helpfulness of the Manager. The only "negative"I ha ...

Everything about my visit was satisfactory, especially the friendliness and helpfulness of the Manager. The only "negative"I have is Valvoline's pricing which I think is a bit high.

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Quick service - I have high confidence in these guys

Quick service - I have high confidence in these guys

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Thorough and courteous service.

Thorough and courteous service.

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very impressed with CSR Spencer...very intelligent, respectful and courteous. He needs to be training others...too much skill to ...

very impressed with CSR Spencer...very intelligent, respectful and courteous. He needs to be training others...too much skill to waste!

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Team was friendly, knowledgable, and work hard and quickly on our vehicle.

Team was friendly, knowledgable, and work hard and quickly on our vehicle.

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Professional, fast, friendly service. I've been to 3 other Valvolines in Louisville this is by far the best 1 and will be going ...

Professional, fast, friendly service. I've been to 3 other Valvolines in Louisville this is by far the best 1 and will be going there from here on out for my oil changes!!!

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joe is excellent. It was very busy due to July 4th weekend. He kept the place running smoothly.... Did have to wait .., but it w ...

joe is excellent. It was very busy due to July 4th weekend. He kept the place running smoothly.... Did have to wait .., but it was holiday weekend.I always go to this location.

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Quick and friendly

Quick and friendly

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The price is still a little bit High. I had a coupon and without the coupon it would be too expensive for an oil change

The price is still a little bit High. I had a coupon and without the coupon it would be too expensive for an oil change

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The attendant was very nice and funny. Explained to me what was wrong and how I could fix it. Great guy and I feel like my car r ...

The attendant was very nice and funny. Explained to me what was wrong and how I could fix it. Great guy and I feel like my car runs like new !

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Prompt and friendly service. Convenient location. My maintenance needs for the car are computer tracked.

Prompt and friendly service. Convenient location. My maintenance needs for the car are computer tracked.

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I really liked that the staff did not try to "Sell" me unwanted parts or services. I appreciate their service and the multipoin ...

I really liked that the staff did not try to "Sell" me unwanted parts or services. I appreciate their service and the multipoint inspection. But I really appreciate their not trying to get me to buy more than I needed.

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The team servicing my car were efficient, professional & friendly.

The team servicing my car were efficient, professional & friendly.

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Fast service.

Fast service.

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They are just all around good guys.

They are just all around good guys.

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Does not provide tire rotation with oil change. Oil change light still remains on.

Does not provide tire rotation with oil change. Oil change light still remains on.

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We had a battery problem but Cody quickly identified the problem and had me a new battery installed quick enough that I still ma ...

We had a battery problem but Cody quickly identified the problem and had me a new battery installed quick enough that I still made my dentist appointment. These guys rock!

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People were friendly and very efficient. Did a nice job for me.

People were friendly and very efficient. Did a nice job for me.

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courtesy and speed

courtesy and speed

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I wanted to drop my car and go...the guy check my liscense and I was in system and could walk to make my appointment and leave m ...

I wanted to drop my car and go...the guy check my liscense and I was in system and could walk to make my appointment and leave my car

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I was not pressured to purchase any other services, although several recommendations were made. I had a $10 off coupon. The ser ...

I was not pressured to purchase any other services, although several recommendations were made. I had a $10 off coupon. The service was friendly, fast, and affordable.

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The staff was very polite and respectful. They gave me clear descriptions of what was going to be done to my car, things they re ...

The staff was very polite and respectful. They gave me clear descriptions of what was going to be done to my car, things they recommend be done soon, and extra services they provided, should I want them as well. They worked quickly to get my car in and out as efficiently as possible, and throughout the process updated me on what they estimated the time to be. Overall I was very satisfied.

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Consistent, courteous, efficiency from the whole team, including manager.

Consistent, courteous, efficiency from the whole team, including manager.

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My wife and I each have our cars serviced at this center, probably four times a year. Unless we have a major issue with the ca ...

My wife and I each have our cars serviced at this center, probably four times a year. Unless we have a major issue with the car, we go to this center first due to convenience, quick service and price.

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Friendly workers

Friendly workers

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Great Customer Service!

Great Customer Service!

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Technicians were courteous and friendly. Did the job in a timely manner.

Technicians were courteous and friendly. Did the job in a timely manner.

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For all the reasons shown in the previous questions.

For all the reasons shown in the previous questions.

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Overall, everyone was very nice and efficient. My oil change was quick and pain free. I would recommend this Valvoline to a frie ...

Overall, everyone was very nice and efficient. My oil change was quick and pain free. I would recommend this Valvoline to a friend.

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The team was very professional

The team was very professional

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the guys who did the change were professional and very personable. I will be back, and hope the same guys are working

the guys who did the change were professional and very personable. I will be back, and hope the same guys are working

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I have always been highly satisfied with this location

I have always been highly satisfied with this location

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Great service, great representative and great service technicians

Great service, great representative and great service technicians

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They were busy and seemed preoccupied with trying to meet the demand of service

They were busy and seemed preoccupied with trying to meet the demand of service

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It was quick. The staff was very courteous, professional and friendly. It was inexpensive in comparison to similar establishmen ...

It was quick. The staff was very courteous, professional and friendly. It was inexpensive in comparison to similar establishments.

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The staff was very friendly and helped me with an issue that I was worried about.

The staff was very friendly and helped me with an issue that I was worried about.

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The staff intends to visit my candy company site at www.americandybar.com and possibly make a purchase. ThanksOmar L. Tatum, F ...

The staff intends to visit my candy company site at www.americandybar.com and possibly make a purchase. ThanksOmar L. Tatum, Founder/ President AmeriCandy , www.americandybar.com, Voice: 502-583-1776

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Spencer changed the oil on my car faster than anyone ever has. He was friendly and offered me fantastic service. Spencer ensured ...

Spencer changed the oil on my car faster than anyone ever has. He was friendly and offered me fantastic service. Spencer ensured that I was highly satisfied with my visit to Valvoline.

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I felt that the transmission fluid change cost was excessive.

I felt that the transmission fluid change cost was excessive.

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I was on a tight schedule and, while I was the third car in a row, I was out very quickly and easily made my next appointment.

I was on a tight schedule and, while I was the third car in a row, I was out very quickly and easily made my next appointment.

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Excellent staff working on my car.

Excellent staff working on my car.

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I sold this car to a lot in near me here in cincinnati. That lot sold the car to an auto auction where apparently someone bough ...

I sold this car to a lot in near me here in cincinnati. That lot sold the car to an auto auction where apparently someone bought the vehicle. The vehicle now having a new owner, new name, new address and new location didnt trigger one person at Valvoline to question the email on the vehicle. I received the owners information and receipt for the services he had done on his now vehicle and am only happy i wasnt some how charged for the service too being that the car is still attached to my name in your systems. Please find a way to correct this and hopefully get the information to the correct person who may want to keep the records for his car being he is only the second owner. Thanks.

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The overall service was satisfying. There were no issues and I will return to Valvoline for my next oil change.

The overall service was satisfying. There were no issues and I will return to Valvoline for my next oil change.

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The staff were excellent

The staff were excellent

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I take all my cars to this location. They are skilled and friendly. It is a good culture. I will be back soon.

I take all my cars to this location. They are skilled and friendly. It is a good culture. I will be back soon.

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Everyone at Valvoline was extremely pleasant not only to the customers, but to each other. The environment in the garage had a g ...

Everyone at Valvoline was extremely pleasant not only to the customers, but to each other. The environment in the garage had a great vibe and it made it enjoyable to give my business to Valvoline.

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I am always highly satisfied with this branch. The service is friendly and they do a great job servicing my vehicle at a quick p ...

I am always highly satisfied with this branch. The service is friendly and they do a great job servicing my vehicle at a quick pace and at great value. Very satisfied!

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I am very highly satisfied with my experience at this instant oil change. Because every thing is turn out just what I'm expected ...

I am very highly satisfied with my experience at this instant oil change. Because every thing is turn out just what I'm expected, and a person who serve a customer there are very well hospitality. I'm surely want to go back there next, when I have to change my old again.

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friendly people working. no pressure, but informed me of other services.

friendly people working. no pressure, but informed me of other services.

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Very courteous, friendly, and knowledgeable employee. Remembered me from previous visits and knows my car very well.

Very courteous, friendly, and knowledgeable employee. Remembered me from previous visits and knows my car very well.

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The staff was really friendly and helpful.

The staff was really friendly and helpful.

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The staff was very courteous. They went over my car very thoroughly and explained everything well to me.

The staff was very courteous. They went over my car very thoroughly and explained everything well to me.

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Very thorough. Very efficient.

Very thorough. Very efficient.

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Courteous employees

Courteous employees

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Their attention to all details was spot on.

Their attention to all details was spot on.

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they were kind and down to earth. explained everything and no pressure to buy extras... always smiling

they were kind and down to earth. explained everything and no pressure to buy extras... always smiling

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I brought in my 528 i BMW wagon for an oil change and noticed an oil leaked on the garage floor. Wagon did not leak before. It m ...

I brought in my 528 i BMW wagon for an oil change and noticed an oil leaked on the garage floor. Wagon did not leak before. It makes you wonder....where? And who?

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The staff was friendly. I was 800 miles ahead of my next scheduled oil change, but I went in know this and that I'd be ready for ...

The staff was friendly. I was 800 miles ahead of my next scheduled oil change, but I went in know this and that I'd be ready for one the next day but wouldn't have time due to traveling. The staff pointed out that I was early and suggested I not waste money. After explaining the situation they were understanding.

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The man waiting own me was professional and very pleasant. I was there for a top off.

The man waiting own me was professional and very pleasant. I was there for a top off.

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Costs a bit more than other places.

Costs a bit more than other places.

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They are always courteous and quick.

They are always courteous and quick.

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Everyone I spoke with was well educated. They spoke clearly and confidently. They were friendly. Above all I felt comfortable an ...

Everyone I spoke with was well educated. They spoke clearly and confidently. They were friendly. Above all I felt comfortable and did not feel pressured to buy anything additional for my car that it did not need.

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The men that worked on my car were awesome. Extremely friendly

The men that worked on my car were awesome. Extremely friendly

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Staff is always professional, courteous, and quickly do the service. I would not go to any other Valvoline center because this o ...

Staff is always professional, courteous, and quickly do the service. I would not go to any other Valvoline center because this one is run so well. Keep up the good work. Your employees seem to really care about doing their job.

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Great service

Great service

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Quick, efficient and friendly

Quick, efficient and friendly

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Valvoline has become to high for a routine oil change. By the time I pay your prices I could go to my dealer and save on both th ...

Valvoline has become to high for a routine oil change. By the time I pay your prices I could go to my dealer and save on both the cost and take care of any other issues. At one time Valvoline was a way for the consumer to save and also know that quality work was being done to vehicle.

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It's my favorite spot. VERY curtious staff. Excellent job.

It's my favorite spot. VERY curtious staff. Excellent job.

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Service is always efficient, professional and friendly!

Service is always efficient, professional and friendly!

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All reps were extremely nice and knowledgable

All reps were extremely nice and knowledgable

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Dakota very aware/helpful, plus he's car guy

Dakota very aware/helpful, plus he's car guy

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The service was excellent. The price - with coupon - was good.I totally trusted what was being done to my car. I don't trust ot ...

The service was excellent. The price - with coupon - was good.I totally trusted what was being done to my car. I don't trust other places such as Meineke.The employees were friendly and seemed to enjoy what they were doing.

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Personnel checked the cabin air filter which no one had ever checked. Glad they did, and now I have cleaner inside air.

Personnel checked the cabin air filter which no one had ever checked. Glad they did, and now I have cleaner inside air.

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This Valvoline branch provided valuable customer care and service. Everyone was knowledgeable, courteous, prompt, and helpful. T ...

This Valvoline branch provided valuable customer care and service. Everyone was knowledgeable, courteous, prompt, and helpful. Thank you.

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Cody, I believe was his name, was very honest with me about services that may need to be done on the car in the near future. He ...

Cody, I believe was his name, was very honest with me about services that may need to be done on the car in the near future. He listened well to what I had to say. The other guys who worked on the car were quick and professional. Seemed like a good environment to be around.

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The staff was highly knowledgeable and worked quickly to provide maintenance for my car!

The staff was highly knowledgeable and worked quickly to provide maintenance for my car!

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staff knowledgable and effi ient

staff knowledgable and effi ient

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I think the prices are a little too high.

I think the prices are a little too high.

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Only because I requested my headlight bulb to be put in and it took much longer to put it than I thought. But that is not the st ...

Only because I requested my headlight bulb to be put in and it took much longer to put it than I thought. But that is not the staffs fault, my light wasn't turning on.

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Everytime I pull into this Valvoline, I am greeted with positivity. I am actually psyched to get my oil changed. We have 3 car ...

Everytime I pull into this Valvoline, I am greeted with positivity. I am actually psyched to get my oil changed. We have 3 cars in our house, and we take all of them there. All of the staff are sharp, conversational, but not small talky. The listen, share, and do not make me feel silly for being ignorant about cars. The pride inside the shop is neutral and efficient and I have never felt an ego. I hope that Valvoline as a corporation, treats their employees at least half as good as their employees perform.

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They did a good job and I paid a fair price, there was nothing to be highly satisfied about. It's not like they cleaned my windo ...

They did a good job and I paid a fair price, there was nothing to be highly satisfied about. It's not like they cleaned my windows why I waited!

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appreciated no high pressure sales pitch for extra services. I was in a hurry and didn;t have time yesterday, but will go back ...

appreciated no high pressure sales pitch for extra services. I was in a hurry and didn;t have time yesterday, but will go back and get them the next time and just plan to be there longer than my lunch hour. They noticed a slow leak and recommended getting it looked at. Very quick, friendly, efficient and careful.

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It takes a lot to be highly satisfied regarding an oil change.

It takes a lot to be highly satisfied regarding an oil change.

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The tech was friendly, fast and knowledgeable.

The tech was friendly, fast and knowledgeable.

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Guys very friendly. Same service leader I usually see so I feel like retention at store is valued.

Guys very friendly. Same service leader I usually see so I feel like retention at store is valued.

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Very fast and friendly service

Very fast and friendly service

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I have been coming to this location for oil changes for years. I am always treated well, service is fast, I always learn someth ...

I have been coming to this location for oil changes for years. I am always treated well, service is fast, I always learn something new about my car, and they never pressure me to buy services.

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everything was fine

everything was fine

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just wish the prices were cheaper.

just wish the prices were cheaper.

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They told me what my car needs and things that I did not know about my car and they even answered questions and fixed things tha ...

They told me what my car needs and things that I did not know about my car and they even answered questions and fixed things that I did not know they could do. They are awesome !

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It;s a little pricey compared to most places

It;s a little pricey compared to most places

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QUICK & EFFICIENT

QUICK & EFFICIENT

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At this particular location, I am always aware that the employees are actually checking everything on the checklist. At other lo ...

At this particular location, I am always aware that the employees are actually checking everything on the checklist. At other locations they tell me they checked things, and I'm fairly confident they never did. Now I always go to this location because I trust them to do it right and to let me know of any major problems they foresee with my vehicle.

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Staff very efficient. Andrew is always on top of every situation

Staff very efficient. Andrew is always on top of every situation

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The service was quick and the guys knew what they were doing, and I didn't get a lot of pressure to buy services I didn't want.

The service was quick and the guys knew what they were doing, and I didn't get a lot of pressure to buy services I didn't want.

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Very professional and knowledgeable staff. Very well at team work. I was impressed.

Very professional and knowledgeable staff. Very well at team work. I was impressed.

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The service was fast, the staff courteous and they listened to my telling them about my candy company known as AmeriCandy based ...

The service was fast, the staff courteous and they listened to my telling them about my candy company known as AmeriCandy based in Louisville, Ky. We offer you a FREE : TOUR OF AMERICA THROIUGH CANDY at www.americandybar.com. I was a great friend og Bob MCCowan who at one time was your Vice Chairman of the Board . Thanks , Omar L. tatum, founder and President of Americandy Co, Inc.

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The technician performing my service seemed distracted. He kept bouncing back and forth between me and another customer in the ...

The technician performing my service seemed distracted. He kept bouncing back and forth between me and another customer in the next bay. As a result, he forgot to top off one of my fluids - not a fatal error, but still annoying.

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Courtesy of staff. They took time to explain what was going on. They knew what I meant when I said my Rodeo had a sealed transmi ...

Courtesy of staff. They took time to explain what was going on. They knew what I meant when I said my Rodeo had a sealed transmission (I usually get blank stars and they try to check my transmission fluid level under the hood anyway). They communicated clearly with me and with one another. The only reason I said LIKELY as to HIGHLY LIKELY to return in the next 90 days is a matter of time and my location. I usually stop in for an oil change as I am out and about running errands. There are several Valvoline shops around and I go to the one that is most convenient for my plan that day.

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Quick service.

Quick service.

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Quick service with good customer service.

Quick service with good customer service.

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I liked the clarity, fast, and easy.

I liked the clarity, fast, and easy.

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Always professional and always nice

Always professional and always nice

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Always reliable and professional.

Always reliable and professional.

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Very friendly, not pushy,

Very friendly, not pushy,

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Courteous service

Courteous service

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Friendly and professional employees; quick service

Friendly and professional employees; quick service

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The service was first class!

The service was first class!

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I was very satisfied, it just took longer than I had planned because we had to get our serpentine belt replaced. I was very grat ...

I was very satisfied, it just took longer than I had planned because we had to get our serpentine belt replaced. I was very grateful to Valvoline for alerting us about our cracked belt, it just took longer than I hoped. But, I love this location because of its thorough work and knowledgeable and friendly staff. I know they really do check what they say they are checking unlike some other locations which sacrifice service to be faster.

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The price that I'm charged always ends up more than the promotional price because they "highly recommend" that I use the more ex ...

The price that I'm charged always ends up more than the promotional price because they "highly recommend" that I use the more expensive oil because I have an older car. Also, the gentleman who worked with me talked very fast and I couldn't understand him.

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Their knowledge extended to more than oil and fluid changes.

Their knowledge extended to more than oil and fluid changes.

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Not greeted when I pulled in. Pulled in to middle lane, then when greeted, was directed to back up & pull into right lane, then ...

Not greeted when I pulled in. Pulled in to middle lane, then when greeted, was directed to back up & pull into right lane, then car in middle lane exited so it appeared to me that I could've just stayed where I was outside & then pulled into middle lane.

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It I your system. Clearly the policy is to upswell and your employees follow that, likely as they are measured and/or compensat ...

It I your system. Clearly the policy is to upswell and your employees follow that, likely as they are measured and/or compensated as such.

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They are always knowledgeable about their products and services...great all around experience ... I will return...

They are always knowledgeable about their products and services...great all around experience ... I will return...

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cost to much

cost to much

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Instead of communicating prices they went ahead and did a ton of extra work to my car and the total ended up being 117 dollars w ...

Instead of communicating prices they went ahead and did a ton of extra work to my car and the total ended up being 117 dollars which when all I did was show up for an oil change is ridiculous but I paid it because there was no where else to go they changed filters and God knows what else and just racked things up without explanation of what they were doing I felt cheated

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No reason good service as usual

No reason good service as usual

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From start to finish I was well informed of options and did not get any push back if anything was declined. The work that was d ...

From start to finish I was well informed of options and did not get any push back if anything was declined. The work that was done was efficient and well executed.

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I had better service at the lexington road location that holiday manor. i will definitely become a regular customer if this is ...

I had better service at the lexington road location that holiday manor. i will definitely become a regular customer if this is the level of service i receive.

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Quick and did not oversell.

Quick and did not oversell.

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Excellent Service!!

Excellent Service!!

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It was good. just not highly satisfies

It was good. just not highly satisfies

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The technician left greasy handprints on our hood and driver's door handle. This is very noticeable on a white vehicle...I would ...

The technician left greasy handprints on our hood and driver's door handle. This is very noticeable on a white vehicle...I would have thought a company such as this would train their employees to respect the property of others better.

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would like for them to just do what i ask without trying to push more on me!!!

would like for them to just do what i ask without trying to push more on me!!!

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my visits are always good for me. I am greeted like and old friend.

my visits are always good for me. I am greeted like and old friend.

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Both of the young men were very polite, nice and personable.

Both of the young men were very polite, nice and personable.

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Great customer service!

Great customer service!

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I was in and out and the workers did a wonderful job

I was in and out and the workers did a wonderful job

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The ATTITUDE of your people was FIRST CLASS, and extremely PROFESSIONAL!

The ATTITUDE of your people was FIRST CLASS, and extremely PROFESSIONAL!

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Your store had friendly service and low prices. I was thankful for the Southern Seminary discount.

Your store had friendly service and low prices. I was thankful for the Southern Seminary discount.

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I enjoyed the professionalism in the shop

I enjoyed the professionalism in the shop

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It was very fast, low pressure, friendly.

It was very fast, low pressure, friendly.

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Andrew is always helpful,honest,and friendly

Andrew is always helpful,honest,and friendly

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Speedy & great customer service

Speedy & great customer service

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It was quick and efficient, and well done!

It was quick and efficient, and well done!

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a bit expensive for an oil change but the closest to my house. vocalized protocols by employees are slightly annoying.

a bit expensive for an oil change but the closest to my house. vocalized protocols by employees are slightly annoying.

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It was quick, informative, courteous.

It was quick, informative, courteous.

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all went well, friendly, effiecient

all went well, friendly, effiecient

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Good service, honest people

Good service, honest people

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Sales person talked very fast, garbled and had to ask him to repeat several times.

Sales person talked very fast, garbled and had to ask him to repeat several times.

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Very knowledgable staff who are friendly and helpful.

Very knowledgable staff who are friendly and helpful.

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They were very friendly and very informative.

They were very friendly and very informative.

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Super efficient Indy Pit Stop crew who are knowledgeable, thorough and fun. I like their team camaraderie.

Super efficient Indy Pit Stop crew who are knowledgeable, thorough and fun. I like their team camaraderie.

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Fast and friendly.

Fast and friendly.

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all of the above questions

all of the above questions

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I really enjoyed the technician. His name was TJ. He remembered me from my last visit. He was/is a very friendly and is always c ...

I really enjoyed the technician. His name was TJ. He remembered me from my last visit. He was/is a very friendly and is always courteous.

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They were friendly and quick.

They were friendly and quick.

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Cory was extremely helpful and kind!

Cory was extremely helpful and kind!

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Prices are far too high. I will no longer be a customer of Valvoline. Since my last visit, the prices increased by $20+.

Prices are far too high. I will no longer be a customer of Valvoline. Since my last visit, the prices increased by $20+.

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Staff was very friendly and fast!!

Staff was very friendly and fast!!

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Prices are expensive compared to competitor

Prices are expensive compared to competitor

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Efficient, convenient, and reasonably priced.

Efficient, convenient, and reasonably priced.

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very happy with you all

very happy with you all

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The got me in and out really fast. I was able to swing by at lunch and still had time to grab a sandwich on the way back.

The got me in and out really fast. I was able to swing by at lunch and still had time to grab a sandwich on the way back.

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They explained everything well and were friendly.

They explained everything well and were friendly.

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I love how kind the staff is

I love how kind the staff is

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The staff is always so helpful. Especially this time. They didn't have a certain thing that could check why a dash message 'CH ...

The staff is always so helpful. Especially this time. They didn't have a certain thing that could check why a dash message 'CHECK ENGINE' light came on in my older Volvo. That young man called the Valvoline right down the street....they had one and I headed down there. The young man was actually standing out front, directed me where to park, got in and checked under the dash and found out it was just telling me a filter thing (???) in the system should be changed soon. If I'd gone to my VOLVO dealership they would have found 10 things that should be changed and charge me a couple hundred to do so. Always have gone to Valvoline and believe me I'll continue to do so. I also recommend you to other single, retired women I know.....plus others. Thanks again for great service and company and the well trained and polite people that you employ. Judy Karem in Louisville

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Cody was very friendly and professional. He made my service experience fun and educational. He put no pressure on me to buy an o ...

Cody was very friendly and professional. He made my service experience fun and educational. He put no pressure on me to buy an other services but took the time to explain the benefit of each service and gave me his honest opinion of whether I needed each one or not. I appreciated him taking the time to explain these things and as a result I ended up purchasing a few extra services due to his great customer service.

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I don't like up selling, but I agreed to a belt replacement I hadn't planned on because I (for once) had some money. It was some ...

I don't like up selling, but I agreed to a belt replacement I hadn't planned on because I (for once) had some money. It was something j knew I needed. The staff doesn't high pressure up sell. They are always very friendly and relatable and professional. They were this time as well. Thanks!

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Staff is always friendly and professional. They do try to upsell, and I normally don't have a problem declining. This time thoug ...

Staff is always friendly and professional. They do try to upsell, and I normally don't have a problem declining. This time though, I had a little extra money and knew I could do some of the necessary maintenance. I did the things I knew I needed. I normally can't afford to do anything extra, so this was a change. But as always, the staff is great. Anytime I've tried another oil change place to save money, I regret not going here.

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The people at this vioc are always so friendly. One of the attendants even helped my with my lap top so I could work while waiti ...

The people at this vioc are always so friendly. One of the attendants even helped my with my lap top so I could work while waiting during the oil change. I never go anywhere else.