Brookline

Prompt & great service, friendly & informed staff

Prompt & great service, friendly & informed staff

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Friendly and fast support

Friendly and fast support

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Because they checked all i want them to check in the car my tire pressure, brake fliud etc. Unlike others who only change oil

Because they checked all i want them to check in the car my tire pressure, brake fliud etc. Unlike others who only change oil

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I've come here since you opened. My construction company trucks and my personal vehicles all come here. Staff is great.

I've come here since you opened. My construction company trucks and my personal vehicles all come here. Staff is great.

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Jordan provided great information about my car maintenance, which I highly appreciate.

Jordan provided great information about my car maintenance, which I highly appreciate.

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Very friendly and courteous of others

Very friendly and courteous of others

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At the end of my service I was pleased

At the end of my service I was pleased

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speed of service, informed of needs for car

speed of service, informed of needs for car

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I have always been very happy with the service at this location. I have been coming here for many years. It is a bit pricey, but ...

I have always been very happy with the service at this location. I have been coming here for many years. It is a bit pricey, but I have been willing to pay for the convenience and quality of service.

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Happy with service as usual

Happy with service as usual

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Woman greeting me was not very confidence inspiring when she could not even open the hood of the car. I had to show her how to p ...

Woman greeting me was not very confidence inspiring when she could not even open the hood of the car. I had to show her how to pop the hood.

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The woman in charge was excellent-- friendly, knowledgeable, etc.

The woman in charge was excellent-- friendly, knowledgeable, etc.

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The service guys were amazing. They did an amazing job. I highly recommend this place.

The service guys were amazing. They did an amazing job. I highly recommend this place.

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Courteous, knowledgeable and overall demeanor of the technicians. I did not get the impression they were out to rob me. The 15 p ...

Courteous, knowledgeable and overall demeanor of the technicians. I did not get the impression they were out to rob me. The 15 percent discount for being an UBER driver sealed the deal!

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It was fast and they had bulbs onsite to repair the two broken ones I had. Saved me the trouble of going and getting new bulbs a ...

It was fast and they had bulbs onsite to repair the two broken ones I had. Saved me the trouble of going and getting new bulbs and installing them. So I was surprised and happy that you had the other products besides the oil and filter changes that I expected.

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Staff were pro and friendly

Staff were pro and friendly

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did the job professionally

did the job professionally

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professionalism and thoroughness of staff

professionalism and thoroughness of staff

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The employee that worked on my car was very courteous and definitely knew what he was talking about. I usually go to mechanics i ...

The employee that worked on my car was very courteous and definitely knew what he was talking about. I usually go to mechanics in my family but was in a rush and was genuinely surprised with how smooth and nice the visit was. I have gone to other Valvoline and experienced sub par service.

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Efficient, friendly, didn’t try to sell me on things I didn’t need

Efficient, friendly, didn’t try to sell me on things I didn’t need

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The staff was so polite and positive. I was extremely happy.

The staff was so polite and positive. I was extremely happy.

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Very professional staff. They had answers to my questions.

Very professional staff. They had answers to my questions.

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Took longer than normal to start work on my car.

Took longer than normal to start work on my car.

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The young people were polite and friendly and worked like they were sure of what they were doing to our vehicle.

The young people were polite and friendly and worked like they were sure of what they were doing to our vehicle.

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I was in and out got a great team effort

I was in and out got a great team effort

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Because prompt, courteous and informed agent who helped me. He knew what he was doing and recommended wisely some few changes.

Because prompt, courteous and informed agent who helped me. He knew what he was doing and recommended wisely some few changes.

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Everyone here was extremely nice and very knowledgeable. All staff members were extremely professional and explained everything ...

Everyone here was extremely nice and very knowledgeable. All staff members were extremely professional and explained everything they were doing to my vehicle. Tala was awesome and gives great customer service!

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time management. very soon

time management. very soon

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The technicians are always polite, respectful, and seem to be totally competent at what they do. They are speedy without being s ...

The technicians are always polite, respectful, and seem to be totally competent at what they do. They are speedy without being slipshod. I am always satisfied with the service I get. Also Valvoline is conveniently located in my neighborhood!

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The staff is always pleaaant and informative. I do not want to be pestered with any up-selling as my mechanic takes great care ...

The staff is always pleaaant and informative. I do not want to be pestered with any up-selling as my mechanic takes great care of my car needs.

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Quick and easy and didn't have to get out of the car

Quick and easy and didn't have to get out of the car

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John was very knowledgeable and patient with me in explaining the service and my cars needs. This was my second visit and I wil ...

John was very knowledgeable and patient with me in explaining the service and my cars needs. This was my second visit and I will definitely be back!!

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Staff were professional and friendly and printed a copy of service that could only be done at the Honda dealer

Staff were professional and friendly and printed a copy of service that could only be done at the Honda dealer

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The woman was very personable, explained everything in detail and was very knowledgeable. The two other staff worked with her a ...

The woman was very personable, explained everything in detail and was very knowledgeable. The two other staff worked with her as a cohesive team.

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They didnt let me get out of the car. They told me you have to wait in car.I showed my tax exemption card I dont have to pay tax ...

They didnt let me get out of the car. They told me you have to wait in car.I showed my tax exemption card I dont have to pay tax goverment gived me this card but they said you have to pay tax. I didnt seen anything and not sure about the oil they used . and it is written on users manuel 5W30 oil but they used 5W20

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knowledgeable staff, quick service, and very personable

knowledgeable staff, quick service, and very personable

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Valvoline is always dependable, and fast with friendly staff.

Valvoline is always dependable, and fast with friendly staff.

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Heavenly and Jordan were so nice and very professional.

Heavenly and Jordan were so nice and very professional.

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I was in quick, serviced quickly and out in short time. Also not pressured for any additional products or services.

I was in quick, serviced quickly and out in short time. Also not pressured for any additional products or services.

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Individual working with customers could use some coaching in communication and customer service

Individual working with customers could use some coaching in communication and customer service

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it's my regular spot for oil change. great service great vibe. no pressure.

it's my regular spot for oil change. great service great vibe. no pressure.

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The staff at the Brookline Valvoline are always knowledgeable and friendly. They regularly go above and beyond to deliver super ...

The staff at the Brookline Valvoline are always knowledgeable and friendly. They regularly go above and beyond to deliver superior service.

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Quick Professional Service. I was in and out in no time

Quick Professional Service. I was in and out in no time

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Very friendly staff, start to finish.Male crew chief technician took the initiative to check my cabin air filter (nobody else at ...

Very friendly staff, start to finish.Male crew chief technician took the initiative to check my cabin air filter (nobody else at other Valvoline locations has ever done that) and pronounced it good for now. Didn't try to sell me something I didn't yet need. That's a big plus for me. Female technician very friendly, efficient. First time I've seen a woman as part of a Valvoline crew. Very welcome, and trend should be continued!

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The people who serviced my car worked as a team One was on his first day and the group worked with him very professionally I don ...

The people who serviced my car worked as a team One was on his first day and the group worked with him very professionally I don’t know their names but it’s a great crew that day.... women and men were part of the crew I was impressed

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The price is absolutely ridiculous

The price is absolutely ridiculous

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Price seemed high

Price seemed high

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Nothing remarkable. Good job, but nothing that was above and beyond.

Nothing remarkable. Good job, but nothing that was above and beyond.

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I was very impressed with Jordan, the CSR. This was my first visit at a Valvoline Oil Change center.I didn't understand why they ...

I was very impressed with Jordan, the CSR. This was my first visit at a Valvoline Oil Change center.I didn't understand why they were checking the VIN etc, but Jordan explained it clearly. When he mentioned the cabin air filter, honestly I thought, Oh here we go...but he told me where it was, took it out and showed me what bad shape it was in. I obviously needed to replace it! On top of that, he went through the trouble of digging out a nest that a little critter had built in there. For someone who seemed young, he was so mature, so professional and never did he pressure me. I loved that there were women there as well. They were also totally professional. I already recommended this center to a friend and I would definitely return.

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The staff was friendly and efficient. They made me feel reassured that my vehicle was properly serviced. They had 3 different em ...

The staff was friendly and efficient. They made me feel reassured that my vehicle was properly serviced. They had 3 different employees working on my car at once and they seemed to work well as a team to get me out of there quickly! They were able to answer all of my questions and were so pleasant. Wonderful experience overall!

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I love how the service man and woman both explained everything thoroughly and showed me information on the screen. Even though m ...

I love how the service man and woman both explained everything thoroughly and showed me information on the screen. Even though my car needed more work than an oil change, I didn’t feel like I was being ripped off

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Employees are not pushy and seem well coordinated.

Employees are not pushy and seem well coordinated.

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Mere words can not express the gratitude for the exceptional customer service that I have ever experienced with MANAGER JOHN WAL ...

Mere words can not express the gratitude for the exceptional customer service that I have ever experienced with MANAGER JOHN WALLES and with the whole team that works with him. Awesome! Fantastic! Incredible! Superb! I will not go anywhere else after my experience with this team.

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I was satisfied; the guys were nice, but spoke very fast and I had a hard time understanding them. But they were courteous, and ...

I was satisfied; the guys were nice, but spoke very fast and I had a hard time understanding them. But they were courteous, and so far the car is working well.

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The staff was nice, fast and efficient. They already have your information from previous visits and that makes it very comfortab ...

The staff was nice, fast and efficient. They already have your information from previous visits and that makes it very comfortable

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Very fast, very friendly, recommended products but did not pressure to buy

Very fast, very friendly, recommended products but did not pressure to buy

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I was satisfied

I was satisfied

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Everyone was great and friendly. Well done. Raises for everyone!

Everyone was great and friendly. Well done. Raises for everyone!

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The service was quick, and covered what was required. The staff was professional as well.

The service was quick, and covered what was required. The staff was professional as well.

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Service was prompt,clear and professional and the staff worked as a team

Service was prompt,clear and professional and the staff worked as a team

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The shop was closing up and I had just had a super long day, but the team opened to door and still took me up a few minutes befo ...

The shop was closing up and I had just had a super long day, but the team opened to door and still took me up a few minutes before closing. I was extremely happy because I needed to get service before a weekend get away.

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Quick service. Convenient, I didn’t even have to exit my vehicle during tire rotation.

Quick service. Convenient, I didn’t even have to exit my vehicle during tire rotation.

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Quick efficient and friendly

Quick efficient and friendly

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The service guy was great he remembered me as a customer and helped me decide other services. Great service all the time.

The service guy was great he remembered me as a customer and helped me decide other services. Great service all the time.

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Friendly and professional staff.

Friendly and professional staff.

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The guy that helped me was very professional.

The guy that helped me was very professional.

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Very thorough and professional

Very thorough and professional

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Quick, clean station, easy, friendly, reasonable pricing.

Quick, clean station, easy, friendly, reasonable pricing.

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Fast and professional

Fast and professional

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Friendly staff, worked with me and my requests, fast service, made clear what my choices were and explaining what they were

Friendly staff, worked with me and my requests, fast service, made clear what my choices were and explaining what they were

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It was fast, the employees were knowledgeable and friendly, and I felt no pressure to get any services I wasn't ready to pay for ...

It was fast, the employees were knowledgeable and friendly, and I felt no pressure to get any services I wasn't ready to pay for. It was an easy experience.

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The price was higher than I remember and higher than I expected.

The price was higher than I remember and higher than I expected.

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The guys there were great it was my first time getting an oil change, they were super nice, they explained every thing to me (I ...

The guys there were great it was my first time getting an oil change, they were super nice, they explained every thing to me (I don’t know much about cars). They were super nice to my kids as well, game them coloring books. Talked me through everything that they were doing to my car and tips as well. My overall experience was Phenomenal and I will return to get my oil changes done there all the time. Keep up the awesome work!

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The price it’s very expensiveThe discount Uber it’s not enough 15% we need more like 25% because we come back every one month an ...

The price it’s very expensiveThe discount Uber it’s not enough 15% we need more like 25% because we come back every one month and half Please double check that issue Thanks lots

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The service was great and it was my first oil change in US. They explained things well.

The service was great and it was my first oil change in US. They explained things well.

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Everyone was polite easy to deal with and professional

Everyone was polite easy to deal with and professional

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Es rápido y seguro

Es rápido y seguro

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professional. let me know i could get air in my tires for free for my other car. quick and easy

professional. let me know i could get air in my tires for free for my other car. quick and easy

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It was perfectly fine and met my expectations for an oil change, but I think to be "highly satisfied" I'd expect something above ...

It was perfectly fine and met my expectations for an oil change, but I think to be "highly satisfied" I'd expect something above and beyond a standard oil change experience.

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Everyone was kind and accommodating regarding my modified vehicle, and understood my wishes for it's care.

Everyone was kind and accommodating regarding my modified vehicle, and understood my wishes for it's care.

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Friendly worked fast clean Great job they did 👍🏼Just really expensive for me .if it wasn’t so expensive I would keep going back ...

Friendly worked fast clean Great job they did 👍🏼Just really expensive for me .if it wasn’t so expensive I would keep going back there I like the service

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No pressure to buy additional services

No pressure to buy additional services

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The person who assisted me was extremely professional and courteous but didn't try to oversell sell me additional services, he w ...

The person who assisted me was extremely professional and courteous but didn't try to oversell sell me additional services, he was clear with instructions and got me in and out fast.

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I needed an oil change prior to a long distance trip the next day. I called 10 minutes before closing and the team fit me in and ...

I needed an oil change prior to a long distance trip the next day. I called 10 minutes before closing and the team fit me in and stayed after 7pm to complete the work, which they did so diligently and with great service. Always an excellent experience at this location.

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Service people very nice and helpful.

Service people very nice and helpful.

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The service staff was very friendly, helpful and informative. They answered my questions. I was in and out in a very short ti ...

The service staff was very friendly, helpful and informative. They answered my questions. I was in and out in a very short time.

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Great service and fast!

Great service and fast!

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The worker helping me was very courteous, patient, and educated me on every step

The worker helping me was very courteous, patient, and educated me on every step

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The personnel were friendly and there were no issues with the service.

The personnel were friendly and there were no issues with the service.

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The young lady who waited on me was courteous and professional. She left a positive impression.

The young lady who waited on me was courteous and professional. She left a positive impression.

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Much better than my last experience. Staff was beyond professional. Once they saw my coupon, they inquired if I had a bad expe ...

Much better than my last experience. Staff was beyond professional. Once they saw my coupon, they inquired if I had a bad experience, I explained that I had, and they went over and beyond to make sure my experience was good. they made sure my expectations were met. And no upselling!

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great staff, premises well kept, great service.

great staff, premises well kept, great service.

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Great customer service and I was in and out within 15 mins

Great customer service and I was in and out within 15 mins

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Very organized, systemic, professional, prompt, perfect pace. Person assisting was professional, friendly, respectful (asked if ...

Very organized, systemic, professional, prompt, perfect pace. Person assisting was professional, friendly, respectful (asked if it was ok to open the car door before doing so, etc.) Felt well taken care of. Great experience.

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Great service from the rep only the product was not in stuck but it’s ok next time will get it fixed over all great service

Great service from the rep only the product was not in stuck but it’s ok next time will get it fixed over all great service

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The staff were kind and seemed to do a really good job. It was quick but didn't feel rushed.

The staff were kind and seemed to do a really good job. It was quick but didn't feel rushed.

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super efficientfriendlyno pressure educated & advised mesmiled a lot

super efficientfriendlyno pressure educated & advised mesmiled a lot

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I had several questions about oil change and a crew explained to me nicely and clearly. Even I do not know anything about oil ch ...

I had several questions about oil change and a crew explained to me nicely and clearly. Even I do not know anything about oil change but I could trust them after his explanation.

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Wish they wouldn't bother checking my filters and stuff when I do it myself, but that's their job.

Wish they wouldn't bother checking my filters and stuff when I do it myself, but that's their job.

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The service was prompt, thorout, and courteous. And the staff spent some time handling my damaged hood, which has lost its hinge ...

The service was prompt, thorout, and courteous. And the staff spent some time handling my damaged hood, which has lost its hinges, by using tools to secure the hood tightly back in place. They were very diligent and generous with their time. Kudos to the person in charge and his helpful staff. He was also very concerned about my dog and provided me with a hose to give my dog some water.

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The technicians were courteous, knowledgeable, and professional. The service was quick yet thorough.

The technicians were courteous, knowledgeable, and professional. The service was quick yet thorough.

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Staff was very friendly and knowledgeable

Staff was very friendly and knowledgeable

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Alex and his coworkers were great. They really helped me out a great deal

Alex and his coworkers were great. They really helped me out a great deal

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Staff was courteous and responsive, seemed to know their stuff.

Staff was courteous and responsive, seemed to know their stuff.

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Asst manger Jordan was very professional and knowledgeable

Asst manger Jordan was very professional and knowledgeable

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I didn't wait at all. got instant and professional service.

I didn't wait at all. got instant and professional service.

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No wait, guys were professional

No wait, guys were professional

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I usually go to Valvolines in Hudson Mass and Boston Mass where I live and work. The locations are super convenient and the staf ...

I usually go to Valvolines in Hudson Mass and Boston Mass where I live and work. The locations are super convenient and the staff at both Hudson and Boston locations are friendly, knowledgeable and prompt. Valvoline also offers so many services which makes taking care of my car fast and easy! Thank you!

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I have been to this shop a few times and they are always friendly and extremely helpful!

I have been to this shop a few times and they are always friendly and extremely helpful!

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Fast and efficient, knowledgeable and kind staff

Fast and efficient, knowledgeable and kind staff

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I was seen quickly, without any wait. The service was done quickly.

I was seen quickly, without any wait. The service was done quickly.

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The crew are very professional and friendly.

The crew are very professional and friendly.

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I was in a bad situation since i had to drive 200 miles back home and my change oil light came on. Not being near my home I had ...

I was in a bad situation since i had to drive 200 miles back home and my change oil light came on. Not being near my home I had no idea where to go to get this done and had very limited time.Someone suggested this Valvoline and they saved the day for me. They were less than 10.minutes away and took care of me as soon as I arrived. I was all set and ready to drive home within 15 minutes !

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The manager was very helpful, friendly, and worked hard. He communicated so well, and he respected my space and my judgement.

The manager was very helpful, friendly, and worked hard. He communicated so well, and he respected my space and my judgement.

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The service at this particular Valvoline is so truly exemplary that It is worth it to me to spend the extra $$ to know I am gett ...

The service at this particular Valvoline is so truly exemplary that It is worth it to me to spend the extra $$ to know I am getting exactly what we need.

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Customer service and speed of service

Customer service and speed of service

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The ease, convenience and quickness!

The ease, convenience and quickness!

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Very kind, and professional!

Very kind, and professional!

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Staff were courteous and friendly; service was performed quickly; open hours are good so I can go when it's convenient for me;th ...

Staff were courteous and friendly; service was performed quickly; open hours are good so I can go when it's convenient for me;the business is clean, neat and efficient.

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Gave options on products and prices, staff was fast, knowledgeable and I was treated with courtesy.

Gave options on products and prices, staff was fast, knowledgeable and I was treated with courtesy.

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Service and experience was excellent in and out fast

Service and experience was excellent in and out fast

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Excellent customer service, polite, respectful, which was very refreshing based on the fact it seems to be less and less existen ...

Excellent customer service, polite, respectful, which was very refreshing based on the fact it seems to be less and less existent in the world.

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LOVE this location. Staff is always great - very professional, fast, knowledgeable welcoming and friendly. Best Valvoline I have ...

LOVE this location. Staff is always great - very professional, fast, knowledgeable welcoming and friendly. Best Valvoline I have been to!

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I liked the guy, they were super fast and efficient. I did have a question about a service I was unsure if they could help with. ...

I liked the guy, they were super fast and efficient. I did have a question about a service I was unsure if they could help with. I wasn't really given an answer but the reason I went was for an oil change. The only thing is they forgot my sticker to say when I need my next oil change

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quick and convenient

quick and convenient

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Staff had previously diagnosed need for a mechanic elsewhere to install anair conditioning compressor. I found cooling weak the ...

Staff had previously diagnosed need for a mechanic elsewhere to install anair conditioning compressor. I found cooling weak thereafter, and receivedimmediate help - mechanic had left new compressor hose unconnected. This station has advised me numerous time before about what my mechanic needs to do. I'm very grateful, including services beyond oil changes that Valvoline could do. Thank you

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Guys were friendly and seemed very straight and honest about the two filters in question. They were polite and knew exactly what ...

Guys were friendly and seemed very straight and honest about the two filters in question. They were polite and knew exactly what they were doing. It was fast and painless.

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fast and straight forward, not overly expensive

fast and straight forward, not overly expensive

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Very professional and friendly staff!!

Very professional and friendly staff!!

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Very courteous service without being overbearing or pushy. Fast and professional.

Very courteous service without being overbearing or pushy. Fast and professional.

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The staff were very knowledgeable, friendly, and polite.The staff exp

The staff were very knowledgeable, friendly, and polite.The staff exp

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after an unsatisfactory experience at another Valvoline I decided to give this shop a try and was very happy with the prompt, pr ...

after an unsatisfactory experience at another Valvoline I decided to give this shop a try and was very happy with the prompt, professional service I received.

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I just don't usually rate the highest level in surveys. The service was fine.

I just don't usually rate the highest level in surveys. The service was fine.

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I was treated very good from all the worker's.

I was treated very good from all the worker's.

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The staffs were wonderful, very welcoming, very knowledgeable, the best part with my busy life i didn't have to wait i just drov ...

The staffs were wonderful, very welcoming, very knowledgeable, the best part with my busy life i didn't have to wait i just drove and done with in few min.

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This particular Valvoline is extremely attentive and courteous. The employees are knowledgeable I will continue to come here.

This particular Valvoline is extremely attentive and courteous. The employees are knowledgeable I will continue to come here.

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super good customer service---- quick

super good customer service---- quick

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Straight forward advice on several things that will need attention down the road. Easy, fast and courteous.

Straight forward advice on several things that will need attention down the road. Easy, fast and courteous.

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Shop is great prices need to be a little cheaper

Shop is great prices need to be a little cheaper

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Nice to have some courtesy and competency!Thank you!

Nice to have some courtesy and competency!Thank you!

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Its just the price of oil change. Generally you get oil change for $15-20 but around $45 is asking for too much although I like ...

Its just the price of oil change. Generally you get oil change for $15-20 but around $45 is asking for too much although I like the service but is not worth that much money.

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There was clear communication between each person. They were personable, respectful and answered all of my questions with ease. ...

There was clear communication between each person. They were personable, respectful and answered all of my questions with ease. Although I was 2 hours away from home, I felt a lot less stress after I reach the location and realized that they were on it. The service time was quick and nicely done.

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I was satisfied with my service at Valvoline-Brookline.

I was satisfied with my service at Valvoline-Brookline.

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The service staff was friendly and courteous.

The service staff was friendly and courteous.

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The personnel are always friendly and informative. They often go above and beyond to help me understand things.

The personnel are always friendly and informative. They often go above and beyond to help me understand things.

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Cause they fixed everything in proper timely manner

Cause they fixed everything in proper timely manner

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Great customer service and very informative!

Great customer service and very informative!

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Everyone working there was very friendly and efficient.

Everyone working there was very friendly and efficient.

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The service was amazing and fast thanks so much AAA+++

The service was amazing and fast thanks so much AAA+++

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The team in this location is always friendly, helpful and fast. They make the commensurate service recommendations but do not en ...

The team in this location is always friendly, helpful and fast. They make the commensurate service recommendations but do not engage in high pressure sales which I appreciate.

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the guys were great. quick, knowledgeable, efficient, no sales pressure.

the guys were great. quick, knowledgeable, efficient, no sales pressure.

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no wait, expedient service, transparency of price

no wait, expedient service, transparency of price

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Quick survive for a premium product and trained survice techs.

Quick survive for a premium product and trained survice techs.

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Every time I go the staff is different.. just when you get use to the people there gone...

Every time I go the staff is different.. just when you get use to the people there gone...

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Great people and service. My family and I are loyal customers!

Great people and service. My family and I are loyal customers!

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Staff was welcoming, courteous, efficient, and competent. You really can't ask for more than that.

Staff was welcoming, courteous, efficient, and competent. You really can't ask for more than that.

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The service guys were friendly and helpful. They had information about my car on the computer system.

The service guys were friendly and helpful. They had information about my car on the computer system.

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Staff were extremely friendly and helpful. The service was amazing and I was extremely happy

Staff were extremely friendly and helpful. The service was amazing and I was extremely happy

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The crew was very friendly and informative. They worked quickly and were polite.

The crew was very friendly and informative. They worked quickly and were polite.

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The team are professional,friendly and knowledgeable of the services and recommendations being made. I love that particular bran ...

The team are professional,friendly and knowledgeable of the services and recommendations being made. I love that particular branch because they take you right away and provide the service and you’re done.A++++

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Service took longer than usual

Service took longer than usual

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I wish the price was a little more manageable for me. The personnel and the service itself is great at this Valvoline, so that ...

I wish the price was a little more manageable for me. The personnel and the service itself is great at this Valvoline, so that is why I keep coming back.

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The service was very fast and the technicians still were able to take there time to make sure everything was working properly.

The service was very fast and the technicians still were able to take there time to make sure everything was working properly.

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The technicians were very helpful and informative. Answered my questions and very good natured. And they worked well together.

The technicians were very helpful and informative. Answered my questions and very good natured. And they worked well together.

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It was. Quick in and out, people were personable.

It was. Quick in and out, people were personable.

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Experienced and high motivation employees

Experienced and high motivation employees

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The service was efficient and courteous.

The service was efficient and courteous.

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Efficient and helpful staff; went beyond service and cleaned out dead leaves under the hood. Staff seemed to work well together. ...

Efficient and helpful staff; went beyond service and cleaned out dead leaves under the hood. Staff seemed to work well together. Had not thought to change filters, but when I was shown the dirty filters, I decided to do it. They also had on file the last oil change we had at this place, so I could use the same type oil again.

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The employee was happy, courteous and genuinely just a nice person who knew what he was doing.

The employee was happy, courteous and genuinely just a nice person who knew what he was doing.

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friendly transparent service.

friendly transparent service.

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The person who was ringing in the sale went out of his way to make sure he checked all my filters since I had a question about t ...

The person who was ringing in the sale went out of his way to make sure he checked all my filters since I had a question about them. He was great.

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Kind and professional

Kind and professional

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all aspects

all aspects

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I stopped by to see if they could tell me why I had trouble shifting gears that morning and why my break light would turn off. I ...

I stopped by to see if they could tell me why I had trouble shifting gears that morning and why my break light would turn off. I got an explanation in great detail about what it could be. I was advised to get it to a mechanic ASAP! So I had it towed that night to my mechanic. They are very attentive and trustworthy at this location😊

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Great staff at the Brookline location

Great staff at the Brookline location

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I was very happy with the service I received!

I was very happy with the service I received!

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A little more expensive then I thought

A little more expensive then I thought

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Quite a bit more expensive then if I get it done at a local garage. The only time I go to Valvoline is when the convenience of w ...

Quite a bit more expensive then if I get it done at a local garage. The only time I go to Valvoline is when the convenience of with the extra $40-$50

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They did a great job as one of the first customers of the day

They did a great job as one of the first customers of the day

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They were professional, punctual, and extremely knowledgeable about what they're doing. Loved the site and the employees.

They were professional, punctual, and extremely knowledgeable about what they're doing. Loved the site and the employees.

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the gym that i spoke to was very nice, energetic & funny

the gym that i spoke to was very nice, energetic & funny

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Jordan was very helpful. He explained everything very well to me. It was quick and good service.

Jordan was very helpful. He explained everything very well to me. It was quick and good service.

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The service employee was polite and helpful and explained what needed to be done. I was in and out in a short amount of time. It ...

The service employee was polite and helpful and explained what needed to be done. I was in and out in a short amount of time. It was my first time there but I will definitely go back!

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I went to the Valvoline in Brookline, I did not have to wait at all they did the service very quickly and efficiently. The guy d ...

I went to the Valvoline in Brookline, I did not have to wait at all they did the service very quickly and efficiently. The guy did offer to get my air filter changed but I declined and he did not pressure me into getting it at all and I could not believe how quickly an fast the service was.

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I liked that it was quick and the guys at the shop were very nice and friendly. It was just smooth and easy. I will definitely c ...

I liked that it was quick and the guys at the shop were very nice and friendly. It was just smooth and easy. I will definitely continue to use that shop when I need my next change.

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Fast, friendly service. Also, I had a coupon for 20% off of total invoice, otherwise I would have been less happy with the exper ...

Fast, friendly service. Also, I had a coupon for 20% off of total invoice, otherwise I would have been less happy with the experience based on price alone.

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The staff are great and friendly, and Valvoline location is very convenient to where I live. I also find the price for an oil ch ...

The staff are great and friendly, and Valvoline location is very convenient to where I live. I also find the price for an oil change unbeatable, especially since I always get to use a coupon!

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$65 for an oil change is way too expensive

$65 for an oil change is way too expensive

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Excellent staff and service

Excellent staff and service

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I got right in and out.... no pressure.

I got right in and out.... no pressure.

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Staff seemed to be in rush

Staff seemed to be in rush

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The staff was very friendly and knowledgeable about what needed to be done. They were great in every way, I couldn't be happier ...

The staff was very friendly and knowledgeable about what needed to be done. They were great in every way, I couldn't be happier.

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We were aware of the work that needed to be done under the hood of our car but they continued to make it an issue. However, I’m ...

We were aware of the work that needed to be done under the hood of our car but they continued to make it an issue. However, I’m sure it’s just for safety precautions which I understand. I believe it must have been the way it was expressed by the gentleman

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Treatment, quick service.

Treatment, quick service.

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First time, no problems, no wait, quick!

First time, no problems, no wait, quick!

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Excellent staff and customer service!

Excellent staff and customer service!

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This service center was great. John and Jordan were very professional and courteous. I was in and out in no time. Thanks guys ke ...

This service center was great. John and Jordan were very professional and courteous. I was in and out in no time. Thanks guys keep up the great work

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I felt like the guy talking to me was honest about what I needed. He never said anything like "you should buy this" or "you need ...

I felt like the guy talking to me was honest about what I needed. He never said anything like "you should buy this" or "you need that". I never felt pressured to do anything. Sometimes, as a younger female, I feel as if I get taken advantage of when it comes to servicing my car and paying too much. I left here feeling the opposite- good and confident! I will ONLY go back here now for an oil change and other needs. I have been telling my friends - thanks!

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Courteous and informed staff; did not attempt to sell things I didn't want; very fast but seemed thorough.

Courteous and informed staff; did not attempt to sell things I didn't want; very fast but seemed thorough.

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the guys were really nice and cheerful. Nice Crew!

the guys were really nice and cheerful. Nice Crew!

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It was relatively quick, the techs were well informed and the service for fast and friendly for an affordable price.

It was relatively quick, the techs were well informed and the service for fast and friendly for an affordable price.

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I came in with an overheating problem. The manager went over and beyond to diagnose and actually fix the problem. One guy had tr ...

I came in with an overheating problem. The manager went over and beyond to diagnose and actually fix the problem. One guy had tried to say try the just do the radiator flush , and the manager came over and said I can't sell you that service as that won't fix the problem and then took 10 minutes and fixed the problem. I then went ahead with an oil change. I think this manager should get recognized in some special way. Very satisfied customer !

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Overall, I feel the oil change was performed well. I did feel as though the staff was rather disengaged from me as a customer at ...

Overall, I feel the oil change was performed well. I did feel as though the staff was rather disengaged from me as a customer at the center. I didn't get a great sense of what was taking additional time, and the demenaor of the staff made me feel like I was "in the way". I don't need to be greeted with a ton of conversation, but treating me more like a customer during the service would be appreciated, rather than saying hello, taking my credit card, and otherwise just walking around the shop.

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Friendly and fast, fixed my tire light and helped me with my phone coupon.

Friendly and fast, fixed my tire light and helped me with my phone coupon.

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The Employees at the location were AMAZING as always. Extremely informative and helpful. They also stayed 10 Minutes after the s ...

The Employees at the location were AMAZING as always. Extremely informative and helpful. They also stayed 10 Minutes after the shops closed to assist me and explain what my vehicle was in need of. Only place I go to get an oil change and other services. Great job guys!

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Staff was very friendly and informative. All worked togeather to get my oil change, radiator flushed and power steering fluid ch ...

Staff was very friendly and informative. All worked togeather to get my oil change, radiator flushed and power steering fluid change do quick. Very please with experience and service

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Questions were answered satisfactorily. Staff was friendly.

Questions were answered satisfactorily. Staff was friendly.

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I think $60+ is a lot of $$ for an oil change but you cannot beat the convenience

I think $60+ is a lot of $$ for an oil change but you cannot beat the convenience

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Quick, easy.

Quick, easy.

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No reaso

No reaso

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It seemed that items on the checklist such as transmission fluid, air filter, power steering fluid, coolant were marked as havin ...

It seemed that items on the checklist such as transmission fluid, air filter, power steering fluid, coolant were marked as having been checked but I wasn't sure that the technician actually checked them since she marked them as checked and good before anyone was looking under the hood.

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$50 for an oil change is unheard of but exactly why I didn’t stick around

$50 for an oil change is unheard of but exactly why I didn’t stick around

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The bays were closed bc of the cold- but I was greeted immediately and pulled right in. The staff is always very friendly and wo ...

The bays were closed bc of the cold- but I was greeted immediately and pulled right in. The staff is always very friendly and work great as a team. They seem to have a great rapport and are very friendly and professional.

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Great staff. Outgoing and informative about filters, etc. Very impressed

Great staff. Outgoing and informative about filters, etc. Very impressed

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Quick, easy, good customer service. I usually only pay $35 for an oil change though. I had a coupon otherwise I wouldn’t of came ...

Quick, easy, good customer service. I usually only pay $35 for an oil change though. I had a coupon otherwise I wouldn’t of came to Valvoline

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fast and efficient.

fast and efficient.

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They were attentive and made sure that my car was serviced in the order we were waiting outside. The manager was the one who fin ...

They were attentive and made sure that my car was serviced in the order we were waiting outside. The manager was the one who finished up my service with me and checked me out. They didn't pressure me to buy anything but gave me information.

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The gentlemen was very kind and explained all the things that I need to have done to my car because of the mileage on my car.

The gentlemen was very kind and explained all the things that I need to have done to my car because of the mileage on my car.

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I have always had a good experience at Valvoline. I have never felt pressured to purchase extra services. They even tell me if t ...

I have always had a good experience at Valvoline. I have never felt pressured to purchase extra services. They even tell me if they think I can go longer before getting something done which I appreciate.

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As good as the service and quality is, I do feel it’s a very expensive oil change.

As good as the service and quality is, I do feel it’s a very expensive oil change.

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Worker well informed

Worker well informed

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I loved that it was a drive through service, it was a bit more expensive than other places but I'm paying for my time so I didn' ...

I loved that it was a drive through service, it was a bit more expensive than other places but I'm paying for my time so I didn't mind, I appreciated how fast it was!

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I pull up. Was greated. They asked me what I needed to be done. They got it done made it clear they did my safety inspection. Of ...

I pull up. Was greated. They asked me what I needed to be done. They got it done made it clear they did my safety inspection. Offered a new filter, I declined.

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The system works. My oil is reliably changed, and I got new wiper blades for my trip south. In and out in 20 minutes. I trust th ...

The system works. My oil is reliably changed, and I got new wiper blades for my trip south. In and out in 20 minutes. I trust the system and the folks to take good care of my car.

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The employees were very clear and explained to me everything that they were doing.

The employees were very clear and explained to me everything that they were doing.

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My last visit at that facility was so disappointing, that I vowed to never go there again. A coworker of mine went there a coupl ...

My last visit at that facility was so disappointing, that I vowed to never go there again. A coworker of mine went there a couple of weeks ago and told that all of the previous workers were either fired or transferred. So I decided to try there one more time.- At my visit I found the workers were more pleasant and proessional.

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Service was fast an efficient. Staff was respectful and knowledgeable

Service was fast an efficient. Staff was respectful and knowledgeable

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Very quick and easy oil change with friendly staff

Very quick and easy oil change with friendly staff

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Because the guys were kind and helpful to one another while being very professional. I’m addition, the put in a new bulb for lo ...

Because the guys were kind and helpful to one another while being very professional. I’m addition, the put in a new bulb for low price. Good team at vavoline.

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No complaints

No complaints

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Staff is very knowledgeable, they know their job very well, fast, accurate, polite and honest. Would recommend to my friends and ...

Staff is very knowledgeable, they know their job very well, fast, accurate, polite and honest. Would recommend to my friends and come back again!

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The young man who interacted me the most was Corey--he was very pleasant, earnest and delightful to converse with. As usual the ...

The young man who interacted me the most was Corey--he was very pleasant, earnest and delightful to converse with. As usual the service was speedy and efficient. I only wish Valvoline could become official Inspection Centers as well as providing the services that they do!

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Best Service 👍

Best Service 👍

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friendly fast professional

friendly fast professional

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Staff was very friendly and professional. They explained the problem with my battery but did not give me a hard upsell. I was ha ...

Staff was very friendly and professional. They explained the problem with my battery but did not give me a hard upsell. I was happy to have the opportunity to take care of the issue quickly. The work was done quickly and carefully, and I've been pleased with the results. Top-notch staff at this location.

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The experience was more expensive then I anticipated and one staff member made me particularly uncomfortable.

The experience was more expensive then I anticipated and one staff member made me particularly uncomfortable.

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Very fast service, good price

Very fast service, good price

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The staff was welcoming, efficient and knowledgeable. They explained in detail each stage of the oil change.

The staff was welcoming, efficient and knowledgeable. They explained in detail each stage of the oil change.

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This crew was FANTASTIC! I've never received service like I got here. Everyone was knowledgeable and attentive. They didn't t ...

This crew was FANTASTIC! I've never received service like I got here. Everyone was knowledgeable and attentive. They didn't try to sell me anything I didn't need. And, more importantly, I was in and out in 15 minutes total! I'm definitely coming back!

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I had questions about my car unrelated to the services the staff provided and they were very willing to answer the questions I h ...

I had questions about my car unrelated to the services the staff provided and they were very willing to answer the questions I had.

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The people that work there are very knowledgeable. They are very friendly. They do a quick but thorough job. I actually have a V ...

The people that work there are very knowledgeable. They are very friendly. They do a quick but thorough job. I actually have a Valvoline closer but I go to this one because of their professionalism and Quick Service. Everything is done right and quickly

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the technician working with me was very friendly and helpful

the technician working with me was very friendly and helpful

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Great courteous and knowledgeable staff

Great courteous and knowledgeable staff

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I had purchased a groupon coupon for this service but when i got the this site i was not able to download the coupon on my phone ...

I had purchased a groupon coupon for this service but when i got the this site i was not able to download the coupon on my phone i tried going to other ares but could not log in wifi the manager of this site,john, was able to come to my aid he was able to bring up my groupon coupon in his computer and was able to get a much needed oil change without having to come back another time

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fast and efficient

fast and efficient

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John was my customer service rep at the Brookline location. He was very knowledgeable and took time to explain to me why full sy ...

John was my customer service rep at the Brookline location. He was very knowledgeable and took time to explain to me why full synthetic oil was the best one. I’m someone who knows absolutely nothing about cars or oil and he put it in terms that I would understand which was very respectful and funny. I would absolutely recommend Valvoline to friends and family as well as return for my future oil changes. Thank you!

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The young men were energetic, friendly, and efficient. They seemed to be enjoying the work. Not only did I get the oil I needed ...

The young men were energetic, friendly, and efficient. They seemed to be enjoying the work. Not only did I get the oil I needed but my day started off in a very upbeat manner.

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Fast and solved exactly what I needed and very professioanl

Fast and solved exactly what I needed and very professioanl

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Quick, friendly, knowledgeable.

Quick, friendly, knowledgeable.

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They were very friendly, no pressure.

They were very friendly, no pressure.

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There are always quick and professional with the oil change and it’s was very clean in there also very informative

There are always quick and professional with the oil change and it’s was very clean in there also very informative

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Service was very good, also the worker John, was very helpful..

Service was very good, also the worker John, was very helpful..

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The mechanics worked quickly and well as a team. I wasn’t urged to purchase goods or services I didn’t want.

The mechanics worked quickly and well as a team. I wasn’t urged to purchase goods or services I didn’t want.

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Kenny was very personable and professional. A pleasure.

Kenny was very personable and professional. A pleasure.

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Very fast oil change

Very fast oil change

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Very fast, professional young women helped me. She did not try to pressure me to do additiomal recommended service. She gave me ...

Very fast, professional young women helped me. She did not try to pressure me to do additiomal recommended service. She gave me the info and didn't push when I declined. I appreciated that very much. I was in a hurry to get home, and they did the oil change quickly and I was on my way. Great!

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The guys at this center are great always friendly. I had an issue a month or so ago with oil light service light coming on. Stop ...

The guys at this center are great always friendly. I had an issue a month or so ago with oil light service light coming on. Stoped by they checked the oil which was fine. Reset the light. Sent me on my way. Wasn't due for a change for several hundred miles. When I was due went back to them. Thanks

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Technician focused on job. Good listener. Asked pertinent questions. Courteous.

Technician focused on job. Good listener. Asked pertinent questions. Courteous.

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I replaced the windshield wipers with the top of the line wipers and it rained this weekend. The driver's side wiper is not wor ...

I replaced the windshield wipers with the top of the line wipers and it rained this weekend. The driver's side wiper is not working properly. I tried to adjust it myself but it still is not working. I have to return to the store so I am disappointed. Otherwise, the visit was fine.

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The staff were friendly and professional, helpful and worked well together.

The staff were friendly and professional, helpful and worked well together.

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great team, great service every time

great team, great service every time

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Couple of guys interacted with me, and both were very professional, asked me and showed me what they found, to make sure I under ...

Couple of guys interacted with me, and both were very professional, asked me and showed me what they found, to make sure I understand what needs to be done. My biggest THANK YOU goes to the fact they work on a Sunday. It meant a lot for me to be able to take care of my daughter's car in one trip rather than come back, and leave the car, and try to find time during the week when she is available and I am available. Thank you, I will come again despite the fact I now live in West Roxbury, the Brookline location remans my "to go place".

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Staff were amazing

Staff were amazing

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Professional helpful staff, clear explanations about what I need

Professional helpful staff, clear explanations about what I need

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The service team was friendly and professional as always. I think I arrived in a wave of people and the staff was scrambling fro ...

The service team was friendly and professional as always. I think I arrived in a wave of people and the staff was scrambling from car to car. It took longer than usual but wasn't slow enough to be problematic.

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Always seems expensive to me.

Always seems expensive to me.

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The guy who I dealt with was awesome

The guy who I dealt with was awesome

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Coupon vagueness.

Coupon vagueness.

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Courteous,pleasant and fast

Courteous,pleasant and fast

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The staff is polite and professional and the service quick and convenient

The staff is polite and professional and the service quick and convenient

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I was very satisfied, it just costs a lot for an oil change here - my uncle is a mechanic and can do it for free, but you all ar ...

I was very satisfied, it just costs a lot for an oil change here - my uncle is a mechanic and can do it for free, but you all are great and I will definitely come back when I cant make it out to my uncle's place!

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Thank you

Thank you

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I was very happy with the service I received. The young man was articulate and good at his job

I was very happy with the service I received. The young man was articulate and good at his job

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Very straightforward. Drove in, got the oil changed, got good advice about my car, drove out. Happened quickly. Price seems fair ...

Very straightforward. Drove in, got the oil changed, got good advice about my car, drove out. Happened quickly. Price seems fair.

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The personnel employed at this particular Valvoline are consistently kind, intelligent, helpful, clear, and quick. I have never ...

The personnel employed at this particular Valvoline are consistently kind, intelligent, helpful, clear, and quick. I have never left dissatisfied with their work, I feel confident bringing my car here, and they are always positive people to be around which is why I consistently and pretty exclusively get my oil changed at Valvoline Brookline. Those people deserve a raise - and I hope this gets to them.

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As always , easy and fast every time I visit valvoline.

As always , easy and fast every time I visit valvoline.

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Friendly staff quick service no pressure

Friendly staff quick service no pressure

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No particular reason, it was a standard visit and I was pleased regardless.

No particular reason, it was a standard visit and I was pleased regardless.

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The staff on duty were incredibly helpful and friendly. They were the reason my visit was so wonderful and successful

The staff on duty were incredibly helpful and friendly. They were the reason my visit was so wonderful and successful

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I've used this Valvoline store for years. Always great service even when crowded.

I've used this Valvoline store for years. Always great service even when crowded.

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Great professional, and efficient staff.

Great professional, and efficient staff.

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The guy that helped me was very friendly and helpful, and the place was very clean and right next to a coffee place so I just we ...

The guy that helped me was very friendly and helpful, and the place was very clean and right next to a coffee place so I just went and got a coffee, and it was all done! I wish it wasn't so expensive for synthetic, the materials only cost 45$ and the oil change is 115$ total (I usually do it myself, but my new apt doesn't have the garage for that)

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Everyone seemed very competent and they were friendly and natural. They offered information easily. They were a great, sweet cre ...

Everyone seemed very competent and they were friendly and natural. They offered information easily. They were a great, sweet crew!

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Staff was efficient, knowledgeable, and very helpful.

Staff was efficient, knowledgeable, and very helpful.

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The staff was very friendly and thorough. They seemed very knowledgeable and took the time to make us feel like we were importa ...

The staff was very friendly and thorough. They seemed very knowledgeable and took the time to make us feel like we were important customers.

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The staff was friendly, professional, and made sure I was satisfied.

The staff was friendly, professional, and made sure I was satisfied.

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Not sure if Valvoline's are different from state to state, but in California...the technicians test your lights and windshield w ...

Not sure if Valvoline's are different from state to state, but in California...the technicians test your lights and windshield wipers, etc. That did not happen at the Valvoline that I visited in Brookline.

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The woman who took care of me was attentive, positive and generous.

The woman who took care of me was attentive, positive and generous.

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Great customer service and speedy oil change.

Great customer service and speedy oil change.

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Quick service, and good advise on other maintenance recommendations.

Quick service, and good advise on other maintenance recommendations.

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The staff were very friendly with each other and with me. It took a while for my car's ac to be charged(?) but during that time ...

The staff were very friendly with each other and with me. It took a while for my car's ac to be charged(?) but during that time I felt totally comfortable just chilling there. Great vibes all around. They all seemed to really know what they were doing at to take their jobs seriously.

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The Technicians were Polite, Thorough, Friendly, Knew what they were doing, Trust Worthy, Wanted to up-hold the Valvoline ...

The Technicians were Polite, Thorough, Friendly, Knew what they were doing, Trust Worthy, Wanted to up-hold the Valvoline Name On Time and Informative. Never made me feel uncomfortable. I was going to call and ask how I could Thank the Valvoline Techs and I received this email to fill out the Survey. Thank You All So Much.

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Very quick service, explained everything and did not try to pressure me to buy additional services

Very quick service, explained everything and did not try to pressure me to buy additional services

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The staff is very professional , capable and it is a pleasure to go there

The staff is very professional , capable and it is a pleasure to go there

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The staff were polite. I just hate the constant offers for new filters, other services, etc.

The staff were polite. I just hate the constant offers for new filters, other services, etc.

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They were very efficient and helpful.

They were very efficient and helpful.

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Polite, informative and friendly staff. They worked quickly and as a team.

Polite, informative and friendly staff. They worked quickly and as a team.

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Fast, efficent service. friendly and professional staff.

Fast, efficent service. friendly and professional staff.

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The staff; Corey and Janai were friendly and attentive. When a team member discovered that the hood of my car was not closing pr ...

The staff; Corey and Janai were friendly and attentive. When a team member discovered that the hood of my car was not closing properly, they spent an extra 10 minutes helping to adjust it so that it works properly. Really above and beyond!

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This visit was great and I don't think I'm having any issues with the oil change. A couple years ago I got an oil change at this ...

This visit was great and I don't think I'm having any issues with the oil change. A couple years ago I got an oil change at this location and it seems that they didn't put the oil plug back after the service because my check engine light came on a few days later. When I took it to my mechanic they said it seemed like that's what had happened and asked if I'd had an oil change recently. So I took a break from valvoline for awhile but because of convenience I went back. This visit was satisfactory.

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Appreciated that I was not pressured to buy extra services but would like more detailed information about the problems I need to ...

Appreciated that I was not pressured to buy extra services but would like more detailed information about the problems I need to address myself.

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Speedy and efficient.

Speedy and efficient.

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Great service

Great service

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I feel like I was rushed my tire pressure was not checked and also my oil meter had to be reset so I had to ask I feel like befo ...

I feel like I was rushed my tire pressure was not checked and also my oil meter had to be reset so I had to ask I feel like before they always check

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Quick courteous stafff

Quick courteous stafff

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The Gentlemen was sufficient and very professional which lead me to pull off as a satisfied customer!

The Gentlemen was sufficient and very professional which lead me to pull off as a satisfied customer!

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The service man was friendly, knowledgeable, and communicative. He explained the issues with my car that needed to be addressed ...

The service man was friendly, knowledgeable, and communicative. He explained the issues with my car that needed to be addressed and why.

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I was able to get the service I wanted at a reasonable speed, without being pushed into additional services for my car. That sai ...

I was able to get the service I wanted at a reasonable speed, without being pushed into additional services for my car. That said, I felt they did a thorough check of other features (air filters, wiper blades, etc.) and determined there was nothing that needed upgrading. Built a great level of trust, and would return because of this.

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The service was quick and professional. I value the ability of not having to make an appointment ahead of time and was thrilled ...

The service was quick and professional. I value the ability of not having to make an appointment ahead of time and was thrilled they were open on Memorial Day. The person I was interacting with was actually not in any uniform just wearing a black t-shirt, however, the person performing the oil change was in uniform.

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Friendly staff, fast service

Friendly staff, fast service

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Service attendant was polite and knowledgeable. Didn't try to see me unneeded services

Service attendant was polite and knowledgeable. Didn't try to see me unneeded services

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The group of people in Brookline are courteous, efficient and personable. I have always had very good service at this location, ...

The group of people in Brookline are courteous, efficient and personable. I have always had very good service at this location, and I appreciate it.

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Did not have the air filter I needed

Did not have the air filter I needed

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It was fast, great service. Everyone was very friendly and knowledgeable.

It was fast, great service. Everyone was very friendly and knowledgeable.

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Long wait outside with no one telling me why the car in front of me was sitting there with nothing visibly happening

Long wait outside with no one telling me why the car in front of me was sitting there with nothing visibly happening

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Quick effective friendly service for a courier always on the move like me

Quick effective friendly service for a courier always on the move like me

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It was a standard experience, no better or worse than what I would expect.

It was a standard experience, no better or worse than what I would expect.

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The staff know their product and services and they know their customers on a personal basis

The staff know their product and services and they know their customers on a personal basis

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Recommended future repairs to my car in order of timeliness and importance

Recommended future repairs to my car in order of timeliness and importance

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Fast, courteous, very convenient. Thanks! I did not like the "quickly" promotion, though. It was very strange and confusing.

Fast, courteous, very convenient. Thanks! I did not like the "quickly" promotion, though. It was very strange and confusing.

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Everything good staff friendly n quality service

Everything good staff friendly n quality service

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I was amazed how professional, quick, and clear the service guys were.

I was amazed how professional, quick, and clear the service guys were.

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Good service!

Good service!

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Highly satisfied is not an appropriate response. I needed an oil change and got one.

Highly satisfied is not an appropriate response. I needed an oil change and got one.

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They were super nice and efficient!

They were super nice and efficient!

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Everything is always great at Valvoline, the guys are great and very knowledgeable. They work well together and do not push you ...

Everything is always great at Valvoline, the guys are great and very knowledgeable. They work well together and do not push you to buy additional things you don't need. I do not know a lot about cars and they are always very patient to explain things to me. The only minor problem was they were out of stock of the car filter piece I needed to replace. The guy did call a nearby Valvoline for me to get it though!

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Toyota requires me to buy a more expensive oil which means I cannot buy valvolines basic oil without voiding my warranty. This i ...

Toyota requires me to buy a more expensive oil which means I cannot buy valvolines basic oil without voiding my warranty. This is frustrating.

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I was highly satisfied with my visit to Valvoline because the service was very fast, the employee changing my oil was very knowl ...

I was highly satisfied with my visit to Valvoline because the service was very fast, the employee changing my oil was very knowledgeable and good at transferring that knowledge to me, and the prices were reasonable.

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I've been to this one many of times. And it gives me a feeling of being part of the Valvoline family! I use to go to this other ...

I've been to this one many of times. And it gives me a feeling of being part of the Valvoline family! I use to go to this other place which I won't name and I felt like a number not a person! They would make you wait talk to their friends on the cell phone make you wait and the whole time you just want to get out of there!! And then a friend told me about Valvoline and it was like my prayers were answered!!

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I had a great experience. I was offered to replace my wipers and they are so great and I'm very happy with my experience.

I had a great experience. I was offered to replace my wipers and they are so great and I'm very happy with my experience.

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My oil was changed quickly without complication or pressure to buy more products or services. That is all I want.

My oil was changed quickly without complication or pressure to buy more products or services. That is all I want.

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Very knowledgable and friendly staff. Very honest with the condition of everything and the services

Very knowledgable and friendly staff. Very honest with the condition of everything and the services

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Friendly staff; the computer monitor was available for me to see; the staff went over each charge.

Friendly staff; the computer monitor was available for me to see; the staff went over each charge.

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Condescending attitude, eye rolling etc.

Condescending attitude, eye rolling etc.

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I was very pleased with my experience. Brian Z. was very polite and kinda and took the time to explain everything. He made offer ...

I was very pleased with my experience. Brian Z. was very polite and kinda and took the time to explain everything. He made offers for additional service, like changing the filter, but I did not feel pressured into any decisions. The service was prompt and easy. Overall it was a great experience.

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The man who serviced my car, I believe his name was Fannell, was very informative, polite and got it done quickly. I am always p ...

The man who serviced my car, I believe his name was Fannell, was very informative, polite and got it done quickly. I am always pleased with the professionalism of the employees and it's fun to see how they work together. Fannell is really great at his job!

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Staff was professional and efficient

Staff was professional and efficient

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Great service.

Great service.

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When i pulled into the bay i ran over a bolt, puncturing my tire and resulting in me having to fully replace the tire.

When i pulled into the bay i ran over a bolt, puncturing my tire and resulting in me having to fully replace the tire.

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Service was slower than usual on this particular day

Service was slower than usual on this particular day

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the friendly staff who were attending to my vehicle we actually good in having a good conversation about my vehicle

the friendly staff who were attending to my vehicle we actually good in having a good conversation about my vehicle

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Good job

Good job

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They took care of me right away. They also recommended the best oil, given the conditions of my car. They also stated that if I ...

They took care of me right away. They also recommended the best oil, given the conditions of my car. They also stated that if I was to have any issues to please contact immediately as well. All in all great service.

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Never have to wait. Staff is very friendly and knowledgeable. Always quick service and job well done

Never have to wait. Staff is very friendly and knowledgeable. Always quick service and job well done

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Quality customer service/interactions with the staff. They took there time to explain to me each service I might need as an upd ...

Quality customer service/interactions with the staff. They took there time to explain to me each service I might need as an update for my car. However for me it was a lot at once b/c they suggested a lot of services and I did not want to spend over 300 bucks in one day. I spent 150 which was also not what I was expecting! They were very friendly and gave quick effective services.

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The service was quick and efficient, the staff was friendly and the price was good.

The service was quick and efficient, the staff was friendly and the price was good.

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Great service from Romel,mgr..

Great service from Romel,mgr..

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Two small things - they forgot to reset the Change Oil Soon light, and they recorded the mileage wrong, which hopefully didn't a ...

Two small things - they forgot to reset the Change Oil Soon light, and they recorded the mileage wrong, which hopefully didn't affect anything about the process (I only noticed after when I saw the sticker. I may have read the number wrong to them)

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The employees at the Valvoline in Brookline, MA are courteous, knowledgeable, and timely. I've consistently brought my car to th ...

The employees at the Valvoline in Brookline, MA are courteous, knowledgeable, and timely. I've consistently brought my car to the location for service since moving to the area in 2014. Thanks for everything you do!

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My car indicated I needed an oil change, but the technician at Valvoline explained that because I used an synethic oil, I did no ...

My car indicated I needed an oil change, but the technician at Valvoline explained that because I used an synethic oil, I did not need an oil change for another 2,500 miles. I appreciated that Valvoline did not give me an oil change when I did not yet need it. They checked the fluids, etc. and then I was able to leave with no charge. They gave me a new sticker on my windshield so I will know when I really need to get an oil change. Great service and I will be back! Thank you.

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In a nut shell, I was in and out. I just had to have my tail light replaced.

In a nut shell, I was in and out. I just had to have my tail light replaced.

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Service techs extremely helpful, professional and nice!

Service techs extremely helpful, professional and nice!

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A lot of service was not done

A lot of service was not done

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My car was taken in immediately, the employees were very quick and professional, and the experience was very positive.

My car was taken in immediately, the employees were very quick and professional, and the experience was very positive.

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Entire staff was very helpful and very PATIENT with me. Thanks guys

Entire staff was very helpful and very PATIENT with me. Thanks guys

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Very quick, competent, friendly

Very quick, competent, friendly

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The staff was extremely friendly and kept me informed with each part of the process. Made the experience great!

The staff was extremely friendly and kept me informed with each part of the process. Made the experience great!

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very pleasant employees

very pleasant employees

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the lady was so helpful and looks so professional

the lady was so helpful and looks so professional

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The morningservice was quick informative

The morningservice was quick informative

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Seem professional and courteous

Seem professional and courteous

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The person who helped me (I believe her name was Andy) was really kind and friendly and clearly knowledgable. She was helpful an ...

The person who helped me (I believe her name was Andy) was really kind and friendly and clearly knowledgable. She was helpful and communicative throughout. I loved being helped by another woman in such a male-dominated industry!

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Knowledge friendly staff with EXCELLENT customer service skills and performed maintenance expeditiously

Knowledge friendly staff with EXCELLENT customer service skills and performed maintenance expeditiously

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Everyone was very friendly and knowledgeable

Everyone was very friendly and knowledgeable

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The overall service was excellent

The overall service was excellent

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Great customer service

Great customer service

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The service was quick and efficient. The staff were knowledgeable and helpful. I highly value the convenience offered by Valvo ...

The service was quick and efficient. The staff were knowledgeable and helpful. I highly value the convenience offered by Valvoline. It is by far my best experience getting my oil changed.

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Felt some pressure to buy more services

Felt some pressure to buy more services

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Very quick service. Staff was very professional and did not try to upsell.

Very quick service. Staff was very professional and did not try to upsell.

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I was in and out. The staff was very knowledgeable and attentive.

I was in and out. The staff was very knowledgeable and attentive.

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I was informed that I had more miles to go based on the type of oil used but then the same technician made a mileage mistake on ...

I was informed that I had more miles to go based on the type of oil used but then the same technician made a mileage mistake on my reminder

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Prompt and seems transparent

Prompt and seems transparent

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Quick service and friendly staff.

Quick service and friendly staff.

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It was great service!!

It was great service!!

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Because they were very informative about a issue I had with my other than just a oil change. I got good advise and learned about ...

Because they were very informative about a issue I had with my other than just a oil change. I got good advise and learned about my radiator. They were very nice and sincere!!

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I moved from the Brookline area over two years ago, but still travel across Boston to visit this location. I've always found the ...

I moved from the Brookline area over two years ago, but still travel across Boston to visit this location. I've always found the very best of care and advice when visiting your location. The sales staff that I interact with might change from time to time, but the service and professionalized assistance has NEVER wavered. Thanks!

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The customer service was fantastic and the staff were very kind and helpful. It was also very efficient and convenient for me.

The customer service was fantastic and the staff were very kind and helpful. It was also very efficient and convenient for me.

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I visit this location for my oil changes. The service is always good and the employees are always polite and friendly!

I visit this location for my oil changes. The service is always good and the employees are always polite and friendly!

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nice peoplefast servicegood value

nice peoplefast servicegood value

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Quick and efficient

Quick and efficient

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Using a prepaid voucher (promotional value expired), I would like to have applied the value paid to a lower cost product, but wa ...

Using a prepaid voucher (promotional value expired), I would like to have applied the value paid to a lower cost product, but was told that I could not apply the full value paid unless I purchased the product tied to my expired promotional value.

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Great knowledgeable staff. Lots of people made sure I knew what was happening and why

Great knowledgeable staff. Lots of people made sure I knew what was happening and why

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quick and thorough

quick and thorough

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Last time I completed a survey I had mentioned that the synthetic oil does not have to be changed as much as regular oil, howeve ...

Last time I completed a survey I had mentioned that the synthetic oil does not have to be changed as much as regular oil, however the change oil sticker did not reflect the date that synthetic oil needed to be changed. I was happy to find out that this visit the sticker did reflect the actual date that I need to change the oil.The staff was quick, friendly, and productive. My car is running great.

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Very kind workers, helpful with recommendations.

Very kind workers, helpful with recommendations.

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They took out and showed me my cabin filter and said it was terrible and rats could live there and it can get me sick and give m ...

They took out and showed me my cabin filter and said it was terrible and rats could live there and it can get me sick and give me cancer and i have to get a new one, which seemed a little dramatic. they also noted that since i'm a women, it would make sense that i wouldn't know anything about cars so i should trust them and get the extra service. i did not replace it that day and asked them to put it back, which they did. when i started my car the next day the AC/heat unit made a terrible, loud noise and now air flow has stopped and my car is very cold in the middle of winter.

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As always, we are treated politely and with great professionalism. My 8 year old wanted to see the shop again and everyone was s ...

As always, we are treated politely and with great professionalism. My 8 year old wanted to see the shop again and everyone was so kind and showed her around. SO cute that she gets so excited there! I also love the diversity in your staff - 2 LADIES! YAY! Girls ROCK! It never fails that I have a very good experience there and I don't feel pressured to purchase extras. At other places, I feel that I am and that the person presenting me with the info could sorta care less. There, I feel that I'm not being up sold - rather being educated :-)

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Quick, curteous service. Does the job!

Quick, curteous service. Does the job!

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The staff was amazing. Prompt service and very friendly. I've been to other Valvolines but I will return here for the staff

The staff was amazing. Prompt service and very friendly. I've been to other Valvolines but I will return here for the staff

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I told them I just wanted an oil change because that's all I could afford and they still tried to keep selling me more stuff.

I told them I just wanted an oil change because that's all I could afford and they still tried to keep selling me more stuff.

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overall it's great but i think there's always opportunities to up sell and then it gets confusing as to what's actually better f ...

overall it's great but i think there's always opportunities to up sell and then it gets confusing as to what's actually better for the car versus putting extra money in valvoline's pocket

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Your staff rocks Mel (Romel) and Andy (Andrea?) are tops. Give them a raise and whoever was in the pits.

Your staff rocks Mel (Romel) and Andy (Andrea?) are tops. Give them a raise and whoever was in the pits.

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Very fast

Very fast

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It was quick and easy!

It was quick and easy!

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friendly, fast, and knowledgeable staff

friendly, fast, and knowledgeable staff

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Great location. Folks working were the best part.

Great location. Folks working were the best part.

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Michael is always great! He is why I continue to return to this specific place. Please commend him on his service.

Michael is always great! He is why I continue to return to this specific place. Please commend him on his service.

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Everyone was friendly and professional

Everyone was friendly and professional

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The staff were knowledgeable, efficient, and courteous. They showed excellent teamwork and appeared satisfied with their working ...

The staff were knowledgeable, efficient, and courteous. They showed excellent teamwork and appeared satisfied with their working environment.

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Supposedly my battery was checked, and this was recorded on the sheet provided to me as being checked and in working order. Howe ...

Supposedly my battery was checked, and this was recorded on the sheet provided to me as being checked and in working order. However I asked them afterwards to specifically check my battery and at that point it needed to be replaced. Clearly my battery was never checked as it was supposed to be as part of the routine check, despite this being checked off on my list as checked and OK. That doesn't really leave much trust.

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Not communicated with. Coupon did not get me the discount I expected. Oil used different from last oil change.

Not communicated with. Coupon did not get me the discount I expected. Oil used different from last oil change.

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The staff were professional and courteous. And going to VIOC is by far the most convenient way to service my vehicles.

The staff were professional and courteous. And going to VIOC is by far the most convenient way to service my vehicles.

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He was very professional, fast and most all happy

He was very professional, fast and most all happy

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Because, they either didn't check my tire air pressure; or they didn't tell me about it. That's the reason why I wasn't highly ...

Because, they either didn't check my tire air pressure; or they didn't tell me about it. That's the reason why I wasn't highly satisfied about my service there.

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This Valvoline is very professional, efficient and friendly. What a pleasure! I will absolutely continue to give them my busine ...

This Valvoline is very professional, efficient and friendly. What a pleasure! I will absolutely continue to give them my business.

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in& out efficiently, courteous & friendly staff

in& out efficiently, courteous & friendly staff

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Good, honest service.

Good, honest service.

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the staff was very friendly, efficient, informative, and thorough

the staff was very friendly, efficient, informative, and thorough

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a little over priced

a little over priced

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The staff is always very friendly and knowledgeable. They take the time to answer my questions, to make sure I know exactly what ...

The staff is always very friendly and knowledgeable. They take the time to answer my questions, to make sure I know exactly what is being done with my car.

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The people here are always really friendly. I changed jobs so I don't go to this location as frequently, but I like it. A bit ...

The people here are always really friendly. I changed jobs so I don't go to this location as frequently, but I like it. A bit expensive though.

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Told staff exactly what I neededI have a K&N air filter so did not need to be checkedJust installed snow tires day before so I w ...

Told staff exactly what I neededI have a K&N air filter so did not need to be checkedJust installed snow tires day before so I was all set with that

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The staff was friendly and efficient. Even though it was very busy that day, none of them seemed annoyed to have another car to ...

The staff was friendly and efficient. Even though it was very busy that day, none of them seemed annoyed to have another car to work on. The customer service is great!

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My glove box keeps popping open, I think it was not put back in place

My glove box keeps popping open, I think it was not put back in place

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Great, knowledgable, and friendly staff.

Great, knowledgable, and friendly staff.

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The staff at that location were like the tom brady of mechanics. They all demonstrated superior knowledge of cars and made my e ...

The staff at that location were like the tom brady of mechanics. They all demonstrated superior knowledge of cars and made my experience great. Im going to tell all my followers on twitter to come to valvoline

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The young man that helped me was super helpful and very understanding and caring . He was very friendly and I will be recommendi ...

The young man that helped me was super helpful and very understanding and caring . He was very friendly and I will be recommending others to this customer friendly business.

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Very good customer care and they took careful care with everything they had to do

Very good customer care and they took careful care with everything they had to do

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They told me that I did not need an oil change. It was not completely clear on when I will need an oil change. The stickers t ...

They told me that I did not need an oil change. It was not completely clear on when I will need an oil change. The stickers that you are given upon completion of an oil change give the same times whether you use synthetic oil or regular oil. The staff has said if you use synthetic oil you don't need to have the oil changed as often.If you use synthetic oil the reminder sticker for the oil change should reflect the actual time when you need to have the oil changed.

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very very very fast... great communication.

very very very fast... great communication.

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The service and professional was exceptional!

The service and professional was exceptional!

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Great service fast.

Great service fast.

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Very quick. The gentleman I spoke with was very polite and knowledgeable. Great experience

Very quick. The gentleman I spoke with was very polite and knowledgeable. Great experience

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All I can say is you guys are great! Keep up the good work!

All I can say is you guys are great! Keep up the good work!

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There was nothing wrong with my visit, whatsoever, the wait was a little long but I understand that other customers need to be s ...

There was nothing wrong with my visit, whatsoever, the wait was a little long but I understand that other customers need to be serviced as well as I was.

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The guy was friendly from start to finish and told me everything that he was doing and recommended things that needed to be done ...

The guy was friendly from start to finish and told me everything that he was doing and recommended things that needed to be done this visit and what could wait for next visit. He also listened to my issues that I wanted addressed and he complested them for me. So, I was very happy when I left valvoline that day!!!

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They were thorough, friendly, and explained everything. Also it was so quick and convenient.

They were thorough, friendly, and explained everything. Also it was so quick and convenient.

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Super courteous eam.

Super courteous eam.

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The technician gave me great tips and info about my oil pan.

The technician gave me great tips and info about my oil pan.

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I was quoted a price of the services. I saw on the computer screen the price was $88. I was happy. As I was driving out,the atte ...

I was quoted a price of the services. I saw on the computer screen the price was $88. I was happy. As I was driving out,the attendant ran up to my car and said "I forgot to charge you for the air filter." I thought that was already rung up. It ended up being $26 more. I was not happy.

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The woman who greeted and took care of me was nice.

The woman who greeted and took care of me was nice.

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Quick and convenient. Friendly staff.

Quick and convenient. Friendly staff.

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Friendly and knowledgeable staff. Impressed with their speed and their ability to solve problems.

Friendly and knowledgeable staff. Impressed with their speed and their ability to solve problems.

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Very quick service . The staff is friendlyAnd knowledgable and honest

Very quick service . The staff is friendlyAnd knowledgable and honest

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If I did not chance the plate lamp the police would stop me and give me a ticket

If I did not chance the plate lamp the police would stop me and give me a ticket

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Asked for a limited oil change, review of fluids, tires and lights. everything done quickly including changing a bulb.

Asked for a limited oil change, review of fluids, tires and lights. everything done quickly including changing a bulb.

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I went in on Columbus Day. I called ahead of time to make sure that they would be open and the person who answered the phone, wh ...

I went in on Columbus Day. I called ahead of time to make sure that they would be open and the person who answered the phone, who must have been asked that question a zillion times that day, was kind and patient. When I got there, I was, as the questionnaire asks, promptly greeted and instructed on how to go into the service bay. Getting in took only a few minutes during which I used the bathroom. The service was quick and the person helping me noticed that my car needed more new transmission fluid as well. I didn't feel at all pressured to buy it that day but did because the mechanic helped understand that it would be good for my car. I used a coupon that my friend gave me and got 20% off all the work, which was clutch because I'm short on money right now! The mechanic was stoked too, and that made me jazzed. I worked while they did and they let me sit in my car and keep working even after they finished because no one was behind me waiting. So kind!

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Fast, friendly and easy.

Fast, friendly and easy.

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Great sevice and kind employeers

Great sevice and kind employeers

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Everything about the expirence was great.- Professional- In and out in under 10 minutes - Good knowledge of vehicle

Everything about the expirence was great.- Professional- In and out in under 10 minutes - Good knowledge of vehicle

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Got an oil change

Got an oil change

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The location is convenient, the staff is friendly and the service is fast and efficient. Plus there is a Dunkin Donuts right n ...

The location is convenient, the staff is friendly and the service is fast and efficient. Plus there is a Dunkin Donuts right next door so I can get coffee!

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Staff was helpful and kind.

Staff was helpful and kind.

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Service men were very friendly and knowledgeable. Would go out of my way to use this particular location next time.

Service men were very friendly and knowledgeable. Would go out of my way to use this particular location next time.

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It was very quick and the staff was very polite.

It was very quick and the staff was very polite.

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The employees (Jeremiah, John, Jordan) who I worked with were so friendly. I felt like I was in good hands, and it was so refres ...

The employees (Jeremiah, John, Jordan) who I worked with were so friendly. I felt like I was in good hands, and it was so refreshing to see the whole crew smiling and having a good time at work. I may have been the 100th customer they saw that day, but they certainly didn't show it. I apologized for the window not rolling down on my crappy car, and one of them said "nah, it's a classic!" I'll be back for sure!

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Polite professional staff

Polite professional staff

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