RECENT REVIEWS
Laura M.
12/24/2025
1.0 out of 5.0
I came in for a simple oil change on my Hyundai Kona 2022, ~24k miles, and ended up feeling pressured into a coolant replacement I didn’t want or feel ready to approve. I repeatedly said I needed more time to research before agreeing to the service, but they kept pushing, explaining things in a way that felt overwhelming, proving everything was in ways only them will understand very undermining rather than honest.
After declining several times, I was told my car wouldn’t make an upcoming road trip to NH this week, unless I did the service, which scared me into saying yes. To make their point, they also talked down about the car make.
After I paid, the tone completely changed and any follow-up questions were answered in a rude and condescending way. When I later tried to confirm online what type of coolant was used and asked for a copy of the initial diagnosis, I couldn’t get clear answers by phone or chat, and I never received the diagnostic documentation.
After doing my own research, based on the car year and miles this all felt very opportunistic, pushy and honestly kind of scammy. I won’t be returning, and dont recommend it specially to women.
Vladimir
12/22/2025
1.0 out of 5.0
Завысили цену на замену масла в три раза, по сравнению с другими отделениями валволайн. Впервые такое вижу. Неприятно. Уехал,не стал менять.
rohan b.
11/23/2025
1.0 out of 5.0
The manager is extremely rude.
Valvoline Instant Oil Change
Hi, Rohan. Thanks so much for reaching out. We appreciate your concern, if you have questions or need to discuss a specific situation further, you're welcome to give our Customer Care team a call at 800-327-8242!
