Valvoline Instant Oil Change

During a routine oil change, Tyrone's (general manager for this location) behavior towards me throughout the entire visit was visibly defensive, rude, hostile, and condescending. He aggressively tried to upsell me a battery and cabin filter, and gave humiliating and unhelpful answers when I asked for more information. He shoved my dirty cabin filter through my open car window into my face, loudly demanding I hold it. When I refused, he made aggressive physical gestures as if he were going to throw the dirty filter across the car onto my passenger seat, all while still loudly demanding I take it and hold onto it until they were ready to put it back. No other staff intervened. This blatant bullying caused me to feel trapped and unsafe inside my own vehicle. I doubt very much that Tyrone would have treated me this way if I were a man. In addition, the final service documents he handed me flagged absolutely zero issues with my battery or cabin filter, indicating a huge lack of integrity. I submitted a formal complaint and received a full refund and a few coupons for free services from the Area Manager, but after seeing recent reviews saying that Tyrone is still actively employed here, there is no way I would bring my car back to this location to use those coupons. Even going to a different location does not sit right with me. A refund and coupons do not excuse an absolute failure of customer safety and basic integrity. Do not come here.

Great service, skilled mechanics, doing what's best for my car.