Valvoline Instant Oil Change

My husband handles all servicing for our vehicles; however, during his deployment, he requested that I take the vehicle to Valvoline. I had the oil changed on January 2, 2026, at 9:59am. On January 17, 2026, a warning appeared on the dashboard indicating an issue with the oil. I was unsure of its meaning. The following day, January 18, 2026, the warning reappeared, this time accompanied by a message indicating that the vehicle could not be driven. I contacted the service center, and Steph was dispatched to inspect the vehicle. Steph reported that there were no signs of leakage, but her supervisor advised her not to take further action until they reviewed the security footage from that day. I was instructed not to operate the vehicle until I received further notice. I waited for three days, during which I repeatedly called the service center; each time, the manager informed me that they needed to review the footage before determining the next steps. They mentioned that if towing was necessary, it would be arranged. On the third day, the manager addressed me in a somewhat brusque manner, indicating that they had completed their review and suggesting I determine the subsequent course of action myself. He concluded my claim, although I inquired about which claim he was referring to. He explained that I had requested a video review, which they conducted, and that they found no fault on their part. I wish to clarify that I never explicitly requested a video review; my primary concern was to address the issue resulting from the last oil change, as I have not observed any oil leaks. The manager also recommended an additional oil change. Does this imply that the previous oil change was improperly performed by your staff? Based on this experience, I do not recommend anyone to have their vehicle serviced at this location.

Mo is amazing!!