Quincy

Quick and everyone was very professional.

Very professional.

Disappointing Experience – Unauthorized Oil Change I have been a loyal Valvoline customer for a long time and have consistently trusted your company with my vehicle maintenance. Unfortunately, my experience today at your Quincy, MA location was extremely disappointing. I specifically requested only a transmission fluid change. However, without my authorization or prior consultation, the technician also performed an engine oil change. What makes this particularly frustrating is that my engine oil still had 67% of its useful life remaining, and I had approximately 3,000 miles left before my next scheduled oil change. I even have a photo of the sticker from my previous oil change confirming this information. When I asked the technician whether he had changed only the transmission fluid, he informed me that he had also changed the engine oil because, according to him, it was already due. This is unacceptable. As a customer, I expect to be informed and asked for approval before any additional service is performed, especially when it involves unnecessary maintenance and additional charges. My concern is not simply about the money. It is about transparency, professionalism, and respect for the customer’s decisions. I have always chosen Valvoline because I trusted the company, but this experience has seriously affected that trust. I hope management takes this complaint seriously, reviews what happened, and provides an appropriate resolution, including a refund for the engine oil change that I never requested or authorized. I would like to continue being a Valvoline customer, but experiences like this make it difficult to maintain that confidence.