Worcester

The service staff were excellent, informed me of the service process, were very polite , professional, and prompt. I was impress ...

The service staff were excellent, informed me of the service process, were very polite , professional, and prompt. I was impressed with the professional manner of the guys and how efficiently they worked together. Was in and out quickly.

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The attendant was very friendly!

The attendant was very friendly!

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All service personnel were very friendly and informative

All service personnel were very friendly and informative

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The men that worked there were very curious and explained everything to me. I will go back again and recommend valvolene to fam ...

The men that worked there were very curious and explained everything to me. I will go back again and recommend valvolene to family and friends. So easy. The manager was very nice.

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Brian the Manager was awesome

Brian the Manager was awesome

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I think I pay too much for High Mileage oil. I receive coupons for one price for regular oil and pay more than double for the Hi ...

I think I pay too much for High Mileage oil. I receive coupons for one price for regular oil and pay more than double for the High Mileage

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The price of an oil change is ridiculous.

The price of an oil change is ridiculous.

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There was no problems really with my service . It had snowed the day before and the parking lot was not plowed well. I had som ...

There was no problems really with my service . It had snowed the day before and the parking lot was not plowed well. I had some trouble getting into the bay ,even with 4wd

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The communication was really appreciated

The communication was really appreciated

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Brian and Dalton were professional and courteous. They were very efficient. In and out in under 15 minutes!!! Awesome job!!

Brian and Dalton were professional and courteous. They were very efficient. In and out in under 15 minutes!!! Awesome job!!

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Ver helpful and informative

Ver helpful and informative

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quick and efficient service for the most part.

quick and efficient service for the most part.

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David and his team treated me well and were a pleasure to deal with

David and his team treated me well and were a pleasure to deal with

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Friendly staff, efficient service.

Friendly staff, efficient service.

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Just because of the wait but I don’t think there’s much that can be done about that.

Just because of the wait but I don’t think there’s much that can be done about that.

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Because your employee Brain offered us a great service

Because your employee Brain offered us a great service

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Courteous, efficient and through.

Courteous, efficient and through.

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Three young men worked on my car and gave it serious attention. One changed an air filter that I think no one had ever checked. ...

Three young men worked on my car and gave it serious attention. One changed an air filter that I think no one had ever checked. It was disgusting. I have taken good care of my car, mostly at a very trusted service station near my New Jersey home, and this was never done! I also appreciated getting a print out not only of the services rendered but also those that the manufacturer and Valvoline recommend. We can make a decision on getting those services.

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The staff are very friendly, polite and clear

The staff are very friendly, polite and clear

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Brian was excellent

Brian was excellent

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Great thorough service and quick appointment.

Great thorough service and quick appointment.

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Brian showed me the dipstick before filling and after the new oil was installed!!!He answered every question and put me at ease ...

Brian showed me the dipstick before filling and after the new oil was installed!!!He answered every question and put me at ease during my first visit.I saw him put the station location and date on the filter.

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The tech that waited on me was friendly and engaged in some casual conversation about the upcoming Christmas holiday and didn’t ...

The tech that waited on me was friendly and engaged in some casual conversation about the upcoming Christmas holiday and didn’t push any other services on me or rush me out the door

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Staff was extremely respectful and explained every step of the process. They were friendly and smiled the whole time. Was so g ...

Staff was extremely respectful and explained every step of the process. They were friendly and smiled the whole time. Was so great to stay in our car throughout.

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Dalton, Alex, and Brian were all extremely friendly and made sure my visit was productive and fast, while still providing qualit ...

Dalton, Alex, and Brian were all extremely friendly and made sure my visit was productive and fast, while still providing quality care to my vehicle. They were super friendly and pleasant while I waited for my car to be done!

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the men that did the oil change were really nice guys and polite

the men that did the oil change were really nice guys and polite

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I went to Valvoline one day and the electricity had been out along the entire block for most of that morning- completely out of ...

I went to Valvoline one day and the electricity had been out along the entire block for most of that morning- completely out of their control. When I went back a few days later the manager himself recognized me and gave me a discount for having to come back! They were courteous, quick, and funny. I will be going back to Valvoline and I will tell my friends and family about the great service!

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Amazingly fast and friendly

Amazingly fast and friendly

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It was done quickly the staff appeared to be very knowledgeable about what they were doing and explained very well what they wer ...

It was done quickly the staff appeared to be very knowledgeable about what they were doing and explained very well what they were doing

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Staff is so friendly!

Staff is so friendly!

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The gentlemen were very nice and respectful.

The gentlemen were very nice and respectful.

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Very personable, great knowledge, genuine.

Very personable, great knowledge, genuine.

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Very friendly and highly competent service

Very friendly and highly competent service

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Very pleasant staff, highly efficient and was on my way in 20 minutes

Very pleasant staff, highly efficient and was on my way in 20 minutes

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Quick and professional service provided

Quick and professional service provided

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Friendly and competent service providersClean environment

Friendly and competent service providersClean environment

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Dalton ,Alex and Christian were friendly,knowledgable and made the whole experience very pleasant.

Dalton ,Alex and Christian were friendly,knowledgable and made the whole experience very pleasant.

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The service man explained every thing and he was very pleasant.

The service man explained every thing and he was very pleasant.

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The tech (name Darnell maybe?) was extremely good with communication, was friendly and efficient. I was informed of everything h ...

The tech (name Darnell maybe?) was extremely good with communication, was friendly and efficient. I was informed of everything happening and the service was thorough.

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everyone was very friendly and the service was fast

everyone was very friendly and the service was fast

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Served with professionalism and good attitude

Served with professionalism and good attitude

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I had no problem getting my car service and the staff was very knowledgeable

I had no problem getting my car service and the staff was very knowledgeable

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I am happy to see that young women are employed at the Tatnuck site in Worcester.

I am happy to see that young women are employed at the Tatnuck site in Worcester.

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The manager (Brian, I think) was extremely friendly and talkative and the staff was efficient and enthusiatic.

The manager (Brian, I think) was extremely friendly and talkative and the staff was efficient and enthusiatic.

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I was in and out relatively quickly and there was no wait time to get into the bay.

I was in and out relatively quickly and there was no wait time to get into the bay.

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As always great, quick, service you can trust.

As always great, quick, service you can trust.

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The employees were all very pleasant. They walked me through step by step what they were doing while my oil change was being don ...

The employees were all very pleasant. They walked me through step by step what they were doing while my oil change was being done. I felt no pressure to buy any additional services.

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I have not been to this location before and rarely use Valvoline. Normally I use Jiffy Lube because the location is more conveni ...

I have not been to this location before and rarely use Valvoline. Normally I use Jiffy Lube because the location is more convenient. Recently I am frequently overcharged by a other companies that take advantage of a my business because I drive a fleet vehicle. They know charges are rarely disputed so lots of light builds, air filters etc hit out expense line. When I came here the customer service here was great. I liked being in the vehicle because I could see the condition of my air filter, etc. It also gave me a higher level of confidence that the people working on the vehicle were competent. Great job. I will gladly drive out of the way to get better service. I have a new regular oil change location.

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I'm satisfied I'm just feeling some type of way because I had received a flyer in the mail that said the oil changes were cheape ...

I'm satisfied I'm just feeling some type of way because I had received a flyer in the mail that said the oil changes were cheaper then what I actually paid and for $41 I should have gotten the air filter free because I always thought that during a routine oil change you change air filters and all

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The service was quick and the staff was really friendly, personable, and attentive.

The service was quick and the staff was really friendly, personable, and attentive.

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I always have great experience with valvoline but what made me a happy customer this time specifically is that when it was time ...

I always have great experience with valvoline but what made me a happy customer this time specifically is that when it was time to pay, the tech actually said do you have any coupons. I did But i forgot about them. So thanks for reminding your customers to use coupons. Makes us come back

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Staff was very knowledgeable and attentive

Staff was very knowledgeable and attentive

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They were friendly, knowledgeable, and efficient.

They were friendly, knowledgeable, and efficient.

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Crew very efficient & listened to customer's concerns.

Crew very efficient & listened to customer's concerns.

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Easy in easy out and friendly attendant

Easy in easy out and friendly attendant

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Great location, friendly staff, convenient.

Great location, friendly staff, convenient.

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I was waiting over 45 min for an oil change.

I was waiting over 45 min for an oil change.

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I showed a 5.00 coupon and they did not discount my bill .

I showed a 5.00 coupon and they did not discount my bill .

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Great job by the woman who did the oil change and also by the guy who took payment and gave me info.

Great job by the woman who did the oil change and also by the guy who took payment and gave me info.

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The service man David was exceptional. He provided be great service, answered my questions, and was overall a super pleasant per ...

The service man David was exceptional. He provided be great service, answered my questions, and was overall a super pleasant person to interact with. In previous Valvoline interactions (at your Seekonk, Massachusetts, location), I indeed felt pressured to get more services than I intended. David was upfront and courteous, reinspiring my trust in Valvoline.

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quick quick quick!!!!!!

quick quick quick!!!!!!

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The service was fast, employees pleasant and knowledgeable.

The service was fast, employees pleasant and knowledgeable.

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Very friendly, professional, and knowledgeable staff.

Very friendly, professional, and knowledgeable staff.

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lol ng wait while in the bay

lol ng wait while in the bay

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Always prompt, efficient service.

Always prompt, efficient service.

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always treated well there. This group of workers were not as friendly. Or experienced. Need consistency with employment . This g ...

always treated well there. This group of workers were not as friendly. Or experienced. Need consistency with employment . This group was not as good

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Easy in and out service. Friendly workers. No pressure into getting extra work done.

Easy in and out service. Friendly workers. No pressure into getting extra work done.

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The employees were very courteous and made sure I got a good deal

The employees were very courteous and made sure I got a good deal

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Waiting room was barren, folding chairs and no water/coffee available. No magazines to read or to watch. Also, took much longer ...

Waiting room was barren, folding chairs and no water/coffee available. No magazines to read or to watch. Also, took much longer than I expected for tire rotation.

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fast, courteous service

fast, courteous service

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Convenient, good customer service. I was in and out and the job was done!

Convenient, good customer service. I was in and out and the job was done!

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Everyone was friendly and Kyle did a great job explaining everything that he did to my car. Great customer service!

Everyone was friendly and Kyle did a great job explaining everything that he did to my car. Great customer service!

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Professional services.

Professional services.

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Prompt and pleasant service without any pressuring to do any extras. Dave did explain what the car manufacturer recommends for ...

Prompt and pleasant service without any pressuring to do any extras. Dave did explain what the car manufacturer recommends for service.

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They were extra careful around my Corvette. I really felt like they gave it the “white glove” treatment which I appreciate. Will ...

They were extra careful around my Corvette. I really felt like they gave it the “white glove” treatment which I appreciate. Will certainly cone back to this location. David, Kyle and Carlos did a fantastic job.

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The price of an oil change is ridiculous. And the guys couldn't change a headlight because they didn't have the right equipment ...

The price of an oil change is ridiculous. And the guys couldn't change a headlight because they didn't have the right equipment.

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The staff communicated very well, ensuring that everything was in process or completed. No pressure to buy another service that ...

The staff communicated very well, ensuring that everything was in process or completed. No pressure to buy another service that was needed. Knowledgeable and friendly staff.

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David, Christian and Robert did a great job. It was my first time and I will defiantly be going back! Thank you!

David, Christian and Robert did a great job. It was my first time and I will defiantly be going back! Thank you!

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Quick, Courteous, Professional

Quick, Courteous, Professional

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Great staff

Great staff

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There was no wait, the girl was great. She explained my options thoroughly and yet quickly. They were all very friendly and prof ...

There was no wait, the girl was great. She explained my options thoroughly and yet quickly. They were all very friendly and professional. I already have recommended to a friend she give it a try. I will be going back for next change.

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Folks were friendly and courteous... kept me informed at each step.

Folks were friendly and courteous... kept me informed at each step.

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Customer service from all staff. I was impressed by the team work and checks and balances with each item addressed.

Customer service from all staff. I was impressed by the team work and checks and balances with each item addressed.

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I came in today to get a oil change on my car i was welcomed by to young men Rob and Martin. Rob took my information to put into ...

I came in today to get a oil change on my car i was welcomed by to young men Rob and Martin. Rob took my information to put into the computer. He was so professionally, kind and just well rounded. He was very polite he made sure to greet me with a wonderful attitude and a big smile he definitely made my day wonderful. The other young man martin was also professional and polite. He was the man who did my oil change. I will definitely return again for my next oil change and will make sure to send my friends there also. Just wonderful environment also so professional. Let to young men they did a wonderful job and big big thank you.

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I was there for an hour not sure what took so long.also.the girl that works there is a very nice girl.she is one of the reasons ...

I was there for an hour not sure what took so long.also.the girl that works there is a very nice girl.she is one of the reasons i go to this particular one....she was just made to cover her 2 small piercings on her cheeks or lose her job.this is unacceptable to me.

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All around good experience and friendly staff.

All around good experience and friendly staff.

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they listened to my request, and performed what i wanted done.

they listened to my request, and performed what i wanted done.

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The staff was excellent. I noticed to young ladies were working on car and I was greeted by one, and they were very freindly and ...

The staff was excellent. I noticed to young ladies were working on car and I was greeted by one, and they were very freindly and fast.Also my car had a problem starting for some reason so they had to jump me . All staff was calm and patient even though they had serveral cars waiting outside at this point.

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always quick easy and professional at this location been going for years

always quick easy and professional at this location been going for years

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Great service!

Great service!

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Azizah was a delight from our first interaction to our last. She was knowledgable and polite, truly exceptional service! The man ...

Azizah was a delight from our first interaction to our last. She was knowledgable and polite, truly exceptional service! The manager Dave was also a pleasure to interact with. Although I did not get to interact with Carlos, he seemed to do a very proficient job, no complaints at all!!!

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The service I receive is without a doubt the best always greeted with a smile .they are all very good and informative i would hi ...

The service I receive is without a doubt the best always greeted with a smile .they are all very good and informative i would highly recomend them thankyou for all your kindness

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When I arrived outside Aziza was quick to greet me and confirm the services I desired on that day. She quickly guided me in so I ...

When I arrived outside Aziza was quick to greet me and confirm the services I desired on that day. She quickly guided me in so I did not have to wait. Her and David worked very well as a team and were pleasant. Even Carlos (from the "underneath") came up and gave me a wave. It was nice to see a team that flowed so well together and were always willing to help another. David was very informative.

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Great attitude. Great teamwork. Friendly people

Great attitude. Great teamwork. Friendly people

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Once in the bay, very efficient.

Once in the bay, very efficient.

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Very polite staff, no pressure whatsoever. Quick service!

Very polite staff, no pressure whatsoever. Quick service!

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It was Saturday so there was about a 1 hr wait time. They were busy. The technician almost forgot to replace a cover on the engi ...

It was Saturday so there was about a 1 hr wait time. They were busy. The technician almost forgot to replace a cover on the engine under the hood. Very police, courteous.

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Staff was efficient and courteous. Well focused

Staff was efficient and courteous. Well focused

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Courteous worker who treated me and questions with respect.

Courteous worker who treated me and questions with respect.

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They are very courteous and informative.

They are very courteous and informative.

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good timing, nice done, good guys

good timing, nice done, good guys

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Courteous knowledgeable pleasant smiles and friendly faces

Courteous knowledgeable pleasant smiles and friendly faces

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is realy quick and economic I came back very sure

is realy quick and economic I came back very sure

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Professional, quick and thorough

Professional, quick and thorough

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Good service

Good service

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I had a coupon for $10 off and they said they weren't able to be used for this location.

I had a coupon for $10 off and they said they weren't able to be used for this location.

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I was attended right away.Everything was explained to me in a very clear way and a very satisfactory service.Also I had a good ...

I was attended right away.Everything was explained to me in a very clear way and a very satisfactory service.Also I had a good discount.

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Everyone was knowledgeable and friendly and competent

Everyone was knowledgeable and friendly and competent

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The location is convenient, the staff is helpful, and the process is fast and easy.

The location is convenient, the staff is helpful, and the process is fast and easy.

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Very quick, easy and the techs were very knowledgeable

Very quick, easy and the techs were very knowledgeable

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answered my questions and explained stuff to me

answered my questions and explained stuff to me

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Friendly staff and great customer service. Samantha explained everything I needed and why and went above and beyond to ensure th ...

Friendly staff and great customer service. Samantha explained everything I needed and why and went above and beyond to ensure that I was happy with my visit. She definitely deserves a raise. Will return to this location.

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There were no problems. But it’s just an oil change-hard to get too excited...

There were no problems. But it’s just an oil change-hard to get too excited...

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Staff was polite, professional and efficient. Excellent service.

Staff was polite, professional and efficient. Excellent service.

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They were very friendly and gave me a lot of information about the needs of my car.

They were very friendly and gave me a lot of information about the needs of my car.

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It was quick, and about the same price I've paid for oil changes before.

It was quick, and about the same price I've paid for oil changes before.

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If they didn't top off my washer fluid how do I know if they topped off anything else! I could of been drivin a old vehicle an ...

If they didn't top off my washer fluid how do I know if they topped off anything else! I could of been drivin a old vehicle and needed some of the importance and I wouldn't know unless I broke down. But in this case it's winter I needed my fluid and they left it out. And when I called the next day the staff didn't take responsibility first, stated I could of had a cracked or it was frozen. Than offered me to come in too top it off. I like a business who takes responsibility of their work!

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The staff, Jessica, Christian and Sandy, were very polite, and pleasant during all interactions. Seemed knowledgeable in their ...

The staff, Jessica, Christian and Sandy, were very polite, and pleasant during all interactions. Seemed knowledgeable in their tasks, and very efficient. Service was done swiftly, yet with care.Overall a very pleasant experience. Would've liked it a little cheaper. But that's a given.

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The mechanic in charge was a lovely young lady who worked so hard and was very informative It was best oil change ever there.

The mechanic in charge was a lovely young lady who worked so hard and was very informative It was best oil change ever there.

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Waited longer than usual. Only 3 people working which slowed down service. Price is a bit high.

Waited longer than usual. Only 3 people working which slowed down service. Price is a bit high.

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It was just a typical oil change,

It was just a typical oil change,

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The staff were courteous and professional. Great to see female staff as well. Outstanding service!

The staff were courteous and professional. Great to see female staff as well. Outstanding service!

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I was very satisfied

I was very satisfied

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The woman doing all the communicating was extremely thorough and helpful. All necessary checks were done. Service was quick but ...

The woman doing all the communicating was extremely thorough and helpful. All necessary checks were done. Service was quick but completed everything needed.

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100% satisfaction nice people thankyou

100% satisfaction nice people thankyou

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Friendly staff. Affordable. Quick.

Friendly staff. Affordable. Quick.

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Quick and easy, staff is courteous and professional and I like that they check and adjust things like fluid levels and tire air ...

Quick and easy, staff is courteous and professional and I like that they check and adjust things like fluid levels and tire air pressure and lights.

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The staff was really friendly, prompt and answered my questions with obvious knowledge. I didn't have to wait outside long. Ever ...

The staff was really friendly, prompt and answered my questions with obvious knowledge. I didn't have to wait outside long. Everything seemed to run smoothly.

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they recommended that I use full synthetic oil in my car as it has a turbo. the dealership has been putting regular 5w30 in it s ...

they recommended that I use full synthetic oil in my car as it has a turbo. the dealership has been putting regular 5w30 in it since I purchased it last Feb.

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It was my first visit to Valvoline. Loved it! Quick and the staff was great!

It was my first visit to Valvoline. Loved it! Quick and the staff was great!

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Samantha was the service tech that provided my service. She was very friendly and EXTREMELY professional. She would ask permis ...

Samantha was the service tech that provided my service. She was very friendly and EXTREMELY professional. She would ask permission before performing a task, such as reaching in my car to affix the new sticker on the windshield, which I was impressed with. She also used non-transactional comments, such as I like your shirt and tie, etc. and used my name often, which is a good way to make the experience more personal.

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Convienant service

Convienant service

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Samantha Timothy and Christian were very friendly and great to work with. Highly recommend them!

Samantha Timothy and Christian were very friendly and great to work with. Highly recommend them!

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The people working there were very nice and explained everything to me

The people working there were very nice and explained everything to me

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Professionals

Professionals

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Both Samantha and Christian were extremely friendly and professional, I was recommended by several people to go to his location ...

Both Samantha and Christian were extremely friendly and professional, I was recommended by several people to go to his location specifically and I was very pleased! They exceeded my expectations!!!

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Because the techsS know my truck and do a good job efficiently-

Because the techsS know my truck and do a good job efficiently-

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Communication by the staff

Communication by the staff

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Great prompt customer service. I highly recommend this place to my friends and family.

Great prompt customer service. I highly recommend this place to my friends and family.

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I am always satisfied with the service I receive and highly recommend it to all

I am always satisfied with the service I receive and highly recommend it to all

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Customer service was very good. They were attentive, informed, did not pressure and were friendly.

Customer service was very good. They were attentive, informed, did not pressure and were friendly.

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Quick and easy, efficaiant and friendly!

Quick and easy, efficaiant and friendly!

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Great service and fast

Great service and fast

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Every time I have been there they have provide a great service and is fast. Tim Bushey has alway been pleasant and very profess ...

Every time I have been there they have provide a great service and is fast. Tim Bushey has alway been pleasant and very professional

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Very knowledge staff, great service.

Very knowledge staff, great service.

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Not very friendly and they did not reset my car computer so it's still telling me I need service.

Not very friendly and they did not reset my car computer so it's still telling me I need service.

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Samantha and Christian were very nice , informative and fast. It was my first time at a drive in oil change place and they were ...

Samantha and Christian were very nice , informative and fast. It was my first time at a drive in oil change place and they were fantastic! I will definitely return.

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Samantha was very professional very friendly and very much in control and efficient with her staff . I’ve never been to a valvol ...

Samantha was very professional very friendly and very much in control and efficient with her staff . I’ve never been to a valvoline service center. ( ever). Thanks to Samantha , her customer service and her staff I will gladly be a new,satisfied customer and will recommend (highly) her store to all .

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Samantha was very professional, courteous and friendly

Samantha was very professional, courteous and friendly

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Our service technician Samantha did an outstanding job of greeting us and walking us through the whole procedure. My experienc ...

Our service technician Samantha did an outstanding job of greeting us and walking us through the whole procedure. My experience give me a great deal of confidence in knowing that everything was checked.

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Every one was kind quick and efficient

Every one was kind quick and efficient

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Samantha was very helpful and informative as well as friendly and efficient. I was also glad to be able to stay in car and be ou ...

Samantha was very helpful and informative as well as friendly and efficient. I was also glad to be able to stay in car and be out fast. Samantha seemed very knowledgeable and explained everything and all my options., and she was very pleasant to deal with so I would highly recommend going to this location for oil change in tatnuck square--and especially when she is working--I believe she may be assistant manager. Place was also very clean. Her staff-workers work well with her. Id go back again for sure---saves my husband the trouble of doing it and it was a LOT faster...great service from her!

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Quick efficient pleasant - they already know my truck

Quick efficient pleasant - they already know my truck

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Staff was kinda rude and didn’t smile, I’m used to other Valvoline locations where I feel welcomed, def not coming back.

Staff was kinda rude and didn’t smile, I’m used to other Valvoline locations where I feel welcomed, def not coming back.

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I use this location exclusively when an oil change is required. The staff is ALWAYS very nice.

I use this location exclusively when an oil change is required. The staff is ALWAYS very nice.

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The people I dealt with were very nice and they were efficient.

The people I dealt with were very nice and they were efficient.

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The staff were friendly and knowledgeable. They explained everything they were going to do and why. I feel like I not only know ...

The staff were friendly and knowledgeable. They explained everything they were going to do and why. I feel like I not only know more about my vehicle, but that I made a great decision coming to Valvoline!

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The staff was very knowledgeable and professional during the process. They have great customer service. I am highly satisfied.

The staff was very knowledgeable and professional during the process. They have great customer service. I am highly satisfied.

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Fast and friendly service and knowledgeable

Fast and friendly service and knowledgeable

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both techs were friendly and treated me professionally.Also the tech check the tire pressure and various engine fluids, which do ...

both techs were friendly and treated me professionally.Also the tech check the tire pressure and various engine fluids, which does not happen at other oil service shops.

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I don't like to be pressured and I did need an additional service. He showed me discoloration of a fluid and I choose to continu ...

I don't like to be pressured and I did need an additional service. He showed me discoloration of a fluid and I choose to continue with his recommendation.

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Good service good value

Good service good value

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The staff was amazing, they explained everything and made it a friendly environment. I came in 20 mins before closing on a Sunda ...

The staff was amazing, they explained everything and made it a friendly environment. I came in 20 mins before closing on a Sunday and they were still on top of there game.

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Service was quick and staff were professional. The Manager "Tim" was excellent

Service was quick and staff were professional. The Manager "Tim" was excellent

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I had very little communication with the staff. There was a significant delay from when the hood was up until work was started ...

I had very little communication with the staff. There was a significant delay from when the hood was up until work was started with no explanation of what was going on. Also, I was under the impression that the "full service" oil change included tire pressure check, safety check, washer fluid, etc., but it seems they only did an oil and filter change.

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I only go to Valvoline for my oil changes and I have never been disappointed until today. Customer service was lacking. I wasn't ...

I only go to Valvoline for my oil changes and I have never been disappointed until today. Customer service was lacking. I wasn't greeted, no one was friendly, no conversation except confirming my mailing address, if I want same oil and service as last time and if I wanted me invoice emailed to me. For the service, my tires weren't checked, my lights and signals weren't checked, and no check of my air filter that is located in my glove box. It appeared that the people working today just didn't want to be there. I was surprised to that I was able to leave my keys in the ignition the entire time without them mentioning to take them out. Other locations I have to give them my keys to put in a box to ensure everyone's safety. It's the first time that my sticker hasn't been replaced so I know the next time my oil change is needed. I am actually feeling leery about whether the oil change itself was done correctly. I would never expect this from a Valvoline location.

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Staff is always friendly and eager to help

Staff is always friendly and eager to help

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Great staff

Great staff

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Very professional and quick service

Very professional and quick service

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I did not get a receipt in my email. I would like one my email is mgolfer59@aol.com

I did not get a receipt in my email. I would like one my email is mgolfer59@aol.com

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you could stay in your car and see what is being done and they answered my questions

you could stay in your car and see what is being done and they answered my questions

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The crew the worked with me, I'm bad at names but I remember Carlos, I believe Christian, and their supervisor a short man with ...

The crew the worked with me, I'm bad at names but I remember Carlos, I believe Christian, and their supervisor a short man with amazing curly hair (props to his hair !) were awesome. They helped me, answered all my questions, so knowledgeable. I'd come back to their vavoline any time. The other locations are basura - Lincoln, gold star blvd and grafton. Spread out those three and have them train the other stores !

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The people that worked there were very nice and knowledgeable. Being handicapped, it was easy for me to pull in and not have t ...

The people that worked there were very nice and knowledgeable. Being handicapped, it was easy for me to pull in and not have to leave my car.

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Great service, very friendly staff.

Great service, very friendly staff.

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The staff was very courteous and Christopher the man in charge was very polite and explained about the different services. Vey ...

The staff was very courteous and Christopher the man in charge was very polite and explained about the different services. Vey satisfied with my visit.

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I always go to this location and regardless of who's working at the time, I always get the same great, attentive, and polite ser ...

I always go to this location and regardless of who's working at the time, I always get the same great, attentive, and polite service.

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Efficient

Efficient

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Quick and easy!

Quick and easy!

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this was the first time I've been there when someone hasn't checked that all of my lights ( brakes, blinkers etc) are working. T ...

this was the first time I've been there when someone hasn't checked that all of my lights ( brakes, blinkers etc) are working. The service was done so quickly which isnt a bad thing, I just think the guys were new and weren't as thorough.

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Very professional- quick and efficient!

Very professional- quick and efficient!

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Mobile1 at Auto Zone cost $69.99 for 5 qts less 5% plus filter, plus tax and my labor

Mobile1 at Auto Zone cost $69.99 for 5 qts less 5% plus filter, plus tax and my labor

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The crew worked well together. They moved competently through the routine and were mindful to explain everything they were doin ...

The crew worked well together. They moved competently through the routine and were mindful to explain everything they were doing as they went along. At no time did I feel as though I were being talked down to for things I hadn't known. Prices and services were broken down in a way that made me feel comfortable about coming back and having more work done. And of course, I could tell the difference in my commute the next morning, once I hit open road. My car rides better than she has in a couple of years. I'm very pleased and look forward to my next visit.

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Came in for a recharge for the air conditioning. Still not working right,

Came in for a recharge for the air conditioning. Still not working right,

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They took there time and were very nice

They took there time and were very nice

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The gentlemen working were extremely friendly and personable. Often women can be treated like idiots when it comes to car mainte ...

The gentlemen working were extremely friendly and personable. Often women can be treated like idiots when it comes to car maintenance. Not here, they were very respectful as well as nice

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The staff was helpful. There were no issues. They mentioned that I may need to flush my power steering fluid soon, I just wasn ...

The staff was helpful. There were no issues. They mentioned that I may need to flush my power steering fluid soon, I just wasn't prepared to spend nearly 80 dollars for that service

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Courteous and friendly staff who completed the service in a very timely manner.

Courteous and friendly staff who completed the service in a very timely manner.

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The guys that changed the oil were very professional and courtesy. They asked if I needed anything special. They recommended a h ...

The guys that changed the oil were very professional and courtesy. They asked if I needed anything special. They recommended a higher grade oil because I have a lot of miles on my car

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I got my oil change on time and everything on the car was checked

I got my oil change on time and everything on the car was checked

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They were a little too pushy with the upselling - once I agreed to one additional service they immediately and strongly recommen ...

They were a little too pushy with the upselling - once I agreed to one additional service they immediately and strongly recommended another, even after I declined it. I know how these systems work, however, so I wasn't really bothered or offended by it, and the rep wasn't at all rude or obnoxious about it.

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The service was great, the guys knew their stuff. Quick, fast, reliable.

The service was great, the guys knew their stuff. Quick, fast, reliable.

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Polite and knowledgeable service people. Quick and efficient work at a reasonable price in a clean and neat shop.

Polite and knowledgeable service people. Quick and efficient work at a reasonable price in a clean and neat shop.

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Pleasant staff competent service

Pleasant staff competent service

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Courteous, professional.

Courteous, professional.

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I was very satisfied with my visit. The attendant explained they had encountered a problem with the previous customer's vehicle ...

I was very satisfied with my visit. The attendant explained they had encountered a problem with the previous customer's vehicle and it would be about a ten minute wait. I would hope that if my vehicle posed a problem the staff would take care of me like the customer ahead of me.I changed locations due to my previous experience on Gold Star Blvd and I am very glad I did. I will use the location on Chandler Street in Worcester from now on.

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Have my info on file, quick, very polite and professional

Have my info on file, quick, very polite and professional

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The service was very nice , Manager Chris from 646 chandler st worcester valvoline he was very nice and explain to me some answ ...

The service was very nice , Manager Chris from 646 chandler st worcester valvoline he was very nice and explain to me some answer the I have about my car . I recommended this place 100% thank you so much

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Friendliness and knowledge of the staff especially the assistant manager

Friendliness and knowledge of the staff especially the assistant manager

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I expected vacuuming and window cleaning as part of the service. I didn't realize it was fluids only.

I expected vacuuming and window cleaning as part of the service. I didn't realize it was fluids only.

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THe people were very pleasant and knowledgeable worked quickly and professionally.

THe people were very pleasant and knowledgeable worked quickly and professionally.

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All staff, both the person who greeted me when I pulled up to inform me of the wait time, and the person who did the oil chan ...

All staff, both the person who greeted me when I pulled up to inform me of the wait time, and the person who did the oil change, we're friendly, polite, and worked quickly and efficiently. I liked that is wasn't pressured to buy products but was informed. Seemed to be good teamwork.

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Oil changes are not that exciting.

Oil changes are not that exciting.

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I've been coming here for a long time. Always satisfied with the service. I love being able to stay in my car while it's being s ...

I've been coming here for a long time. Always satisfied with the service. I love being able to stay in my car while it's being serviced

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the price was high

the price was high

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Quick in and out. No wsiting. Friendly crew

Quick in and out. No wsiting. Friendly crew

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Very quick and friendly!

Very quick and friendly!

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overall very good as always

overall very good as always

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Excellent service

Excellent service

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Employees were courteous, respectful and organized. Made sure I was aware of everything they were doing and explained each item ...

Employees were courteous, respectful and organized. Made sure I was aware of everything they were doing and explained each item thoroughly

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Great friendly service, fast, knowledge of vehicles.

Great friendly service, fast, knowledge of vehicles.

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These guys take great care of my car, they treat it like their own all the time. I keep going back to them because my car runs p ...

These guys take great care of my car, they treat it like their own all the time. I keep going back to them because my car runs perfect after every visit! I even vent to my friends about the great service I get from these guys!

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Good service

Good service

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Quick, convenient and friendly. I was happy with the service.

Quick, convenient and friendly. I was happy with the service.

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They were great. Iam just saying satisfied. Becuz that's the best you can get. Highly satisfied should not even be an option. ...

They were great. Iam just saying satisfied. Becuz that's the best you can get. Highly satisfied should not even be an option.

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As a woman going to a garage can be an unpleasant experience. This was my second visit to Valvoline Instant Oil Change - buy tim ...

As a woman going to a garage can be an unpleasant experience. This was my second visit to Valvoline Instant Oil Change - buy times I was treated well by the men working there.

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Staff told me that I needed to change my air filter, pulled it out and disagreed with me when I told him it didn't look that dir ...

Staff told me that I needed to change my air filter, pulled it out and disagreed with me when I told him it didn't look that dirty to me. He told me it should be changed every 10,000 mi. My research indicates that this is not true. I felt he pressured me into purchasing a product I didn't really need. On a positive note, he discounted the price of the air filtet

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The gentlemen were very friendly during my visit. Very quick and efficient. My groupon made the oil change very affordable as I ...

The gentlemen were very friendly during my visit. Very quick and efficient. My groupon made the oil change very affordable as I use full synthetic service.

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Good value, service and quick

Good value, service and quick

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Told me I needed a filter when I did not. I just replaced the day before.

Told me I needed a filter when I did not. I just replaced the day before.

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I was positively satisfied

I was positively satisfied

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Friendly and extremely sufficient service

Friendly and extremely sufficient service

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I have been using Valvoline for about a year now, and I have become increasingly more dissatisfied. You now charge $10. for top ...

I have been using Valvoline for about a year now, and I have become increasingly more dissatisfied. You now charge $10. for top offs that used to be free-absolutely ridiculous given what you charge for an oil change. This visit took a very long time.... attendant was trying to do 2 cars at the same time with a trainee. I couldn't get a print out of the bill because the printer was not working. The price was outrageously high... I'm assuming you get away with such high prices because service is supposed to be quick. I could have gone to an auto service station, paid less, and spent the same amount of time waiting.

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Cliff always goes above and beyound

Cliff always goes above and beyound

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the guys that were working were friendly and very polite good job !

the guys that were working were friendly and very polite good job !

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The service was quick and the staff was very knowledgeable.

The service was quick and the staff was very knowledgeable.

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Excellent communication, customer service, representation of product and service center. Price point is equal to other similar ...

Excellent communication, customer service, representation of product and service center. Price point is equal to other similar venues. I do know satisfaction is worked toward.

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I was helped right away. The two men were curtious and helpful. So,easy to do. I liked that I could stay in car and have oil ...

I was helped right away. The two men were curtious and helpful. So,easy to do. I liked that I could stay in car and have oil change. They filled windshield wiper fluid also. I believe that oil changes help keep my car running good. I will continue to use Valvoline for future services

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I got an oil change with the higher grade oil - I have never paid more than $64 at other places. Yesterdays visit cost me over ...

I got an oil change with the higher grade oil - I have never paid more than $64 at other places. Yesterdays visit cost me over a $100 - pretty steep for an oil change.

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did not feel pressured, nice not to have to get out the car

did not feel pressured, nice not to have to get out the car

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Technician was very knowledgable

Technician was very knowledgable

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The staff was great

The staff was great

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It all went perfectly!

It all went perfectly!

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customer service and the tech seems to know what they were doing.

customer service and the tech seems to know what they were doing.

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Not feeling pressured

Not feeling pressured

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I've been using Valvoline for years, always enjoy a fast service, until now. Waited outside for 15 minutes. My oil change must h ...

I've been using Valvoline for years, always enjoy a fast service, until now. Waited outside for 15 minutes. My oil change must have taken 25-30 minutes, total of about 45 minutes. Price was way higher than I expected or paid in the past and guy didn't tell me about the extra quart charge. They did not reset my oil light as they usually do. They did not add air to my tires until I asked - then took them much longer. My engine was smoking afterwards as I assume they spilled oil on the engine.

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Quick courteous service and convenient hours.

Quick courteous service and convenient hours.

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The guys at valvoline were quick but thorough and very friendly and professional.

The guys at valvoline were quick but thorough and very friendly and professional.

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the pricing for an oil change is high, I use your company for the convenience factor

the pricing for an oil change is high, I use your company for the convenience factor

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I was in and out no wait and the techs were very professional.

I was in and out no wait and the techs were very professional.

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The two guys working were very helpful and courteous. Removed a dead mouse from my engine which they didn't have to do.

The two guys working were very helpful and courteous. Removed a dead mouse from my engine which they didn't have to do.

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They were down a person, so that being said they apologized for the wait and do not pressure me into buying anything I didn't th ...

They were down a person, so that being said they apologized for the wait and do not pressure me into buying anything I didn't think was needed

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I was expecting to be offereded the needed recommended service in the beginning of the visit they were never mentioned till afte ...

I was expecting to be offereded the needed recommended service in the beginning of the visit they were never mentioned till after the initial oil change was completed .

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Short handed ,yet yet worked exceptionally well to complete work with a calm and confident attitude 🏁🏆

Short handed ,yet yet worked exceptionally well to complete work with a calm and confident attitude 🏁🏆

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It was a busy day. Manager was very friendly. They did the job quickly and professionally

It was a busy day. Manager was very friendly. They did the job quickly and professionally

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Fast, efficient, friendly service.

Fast, efficient, friendly service.

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I was highly satisfied. I always go to valvoline for my ink changes

I was highly satisfied. I always go to valvoline for my ink changes

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the problem I have is the same and will never change, the price goes up and less services are offered, that is all I can say. I ...

the problem I have is the same and will never change, the price goes up and less services are offered, that is all I can say. I work for a dealership setting vehicle service appointments and we have the same problem except we have the cars for twice as long for the same service.

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Everyone was friendly and stopped to ask if I understood what was going on and if I had any questions. They answered all questio ...

Everyone was friendly and stopped to ask if I understood what was going on and if I had any questions. They answered all questions I had and checked with me with each step of the process.

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Courteous, friendly , knowledgeable staff and the service was completed quickly.

Courteous, friendly , knowledgeable staff and the service was completed quickly.

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Fast, efficient, affordable

Fast, efficient, affordable

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The staff at the chandler st location in Worcester MA was very friendly, and went above and beyond my expectations of the place. ...

The staff at the chandler st location in Worcester MA was very friendly, and went above and beyond my expectations of the place. They were all so nice and attentive to my needs and concerns. They even fit in my Girlfriend who just needed a plate light but they were also so attentiveand nice to her even though the job only took 10 minutes.

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Pulled in and the service was done in roughly 5 minutes. It has never been that quick on any of my other oil changes. Couldn't t ...

Pulled in and the service was done in roughly 5 minutes. It has never been that quick on any of my other oil changes. Couldn't tell if they replaced my oil filter or if they just drained the oil. They didn't check tire pressures or check my system liquids which is what usually happens at the other Valvoline locations I normally go to. I don't think I will frequent this location that much.

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Quick, with good value

Quick, with good value

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The info you have about how many quarts of oil use the 2004 mazda rx8 is incorrect...

The info you have about how many quarts of oil use the 2004 mazda rx8 is incorrect...

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It's a bit too pricey

It's a bit too pricey

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quick, easy , honest..

quick, easy , honest..

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There were two cars in front of me and it only took about 15 minutes to get my car into the bay to begin my oil change. The guy ...

There were two cars in front of me and it only took about 15 minutes to get my car into the bay to begin my oil change. The guys were very professional and fast.

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Fantastic service representatives. We are very impressed with the service we received. Very professional and helpful. Thank you

Fantastic service representatives. We are very impressed with the service we received. Very professional and helpful. Thank you

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I always go here for an oil change. The prices are the best that I've seen anywhere, and the staff is extremely friendly. I also ...

I always go here for an oil change. The prices are the best that I've seen anywhere, and the staff is extremely friendly. I also like how I'm in and out real quick. They do a good job at what they do

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Jorge is knowledgable kind and respectful I have to say I preferre this site over the grafton street siteThank you Jorge for hav ...

Jorge is knowledgable kind and respectful I have to say I preferre this site over the grafton street siteThank you Jorge for having great customer service skills

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I was extremely impressed with how friendly and polite the staff was. They worked quickly and efficiently. They told me what col ...

I was extremely impressed with how friendly and polite the staff was. They worked quickly and efficiently. They told me what colors all my fluids were supposed to be and changed my power steering and my oil. I will definitely be a returning customer. Thank you for this wonderful service.

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There were only two people working but they were clearly working hard, attending to my car and one other. They were both quick a ...

There were only two people working but they were clearly working hard, attending to my car and one other. They were both quick and friendly

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Outstanding staff!

Outstanding staff!

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The technicians are always polite and informative. The location is convenientThe cost is fair. The service is prompt yet thoro ...

The technicians are always polite and informative. The location is convenientThe cost is fair. The service is prompt yet thorough.

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The people were really nice and knew what they were doing. Also I had a broken heat shield and they fixed it. The service was ...

The people were really nice and knew what they were doing. Also I had a broken heat shield and they fixed it. The service was very fast as well

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I feel like they value my business every time I go there

I feel like they value my business every time I go there

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Employees well trained couteous

Employees well trained couteous

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The employees were very friendly and kind

The employees were very friendly and kind

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Staff did a great job of bringing a potential replacement needed to my attention. However, seemed somewhat fixated on me getting ...

Staff did a great job of bringing a potential replacement needed to my attention. However, seemed somewhat fixated on me getting it done that day. When I asked for the break down of the pricing, such as what the cost for replacement broke down to ( i.e., cost of part/labor) I never got a clear response. Ultimately, he was right which I believed but for 78 dollar fee for a 15 dollar piece, I can take it elsewhere. He seemed hesitant to explain that the majority of the cost boiled down to the labor. For example, he sensed my hesistancy and reported he could get me a great price on the piece but almost seems like trickery in retrospect. Of course he could because the piece is cheap. This deterred me from completing the service.

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The oil change was a little sloppy this time. The oil filter was removed before the plug was pulled, thus having oil spray from ...

The oil change was a little sloppy this time. The oil filter was removed before the plug was pulled, thus having oil spray from multiple areas. I had to do wipe downs of my undercarriage in the vicinity of my oil filter, and had oil drips under that area due to overspray. Overall, though, the staff was very courteous, topped off my ATF, and also ensured my front differential was full. They were very patient and were friendly. Just wish the job was neater. It has always been perfectly neat in the past, which is why I do not think this is a trend.

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It was efficient and the employees were very kind and good at their job. I went in for just an oil change and did not feel any p ...

It was efficient and the employees were very kind and good at their job. I went in for just an oil change and did not feel any pressure to spend more money on other things.

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1-incorrect information, one headlight periodically doesn't work and the tech stated it can't be the bulb then, when indeed it w ...

1-incorrect information, one headlight periodically doesn't work and the tech stated it can't be the bulb then, when indeed it was the bulb (HID bulb)I know this due to research and later that day I had my mechanic swap the bulb and indeed that's all it was...the bulbSecondly, the invoice stated all my tire pressure was fine, however when I went ot my mechanic to have bulb changed, 4 tires were close to the 34 psi yet the 4th was at 23 psi

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Excellent service. Very pleasant workers. Love that I can sit in my car while its being serviced!

Excellent service. Very pleasant workers. Love that I can sit in my car while its being serviced!

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Fast, courteous service.

Fast, courteous service.

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Because one of you're staff know very well about my car (Rotary engine) and that bring me more confidence.

Because one of you're staff know very well about my car (Rotary engine) and that bring me more confidence.

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Got exactly what I needed. An oil change.

Got exactly what I needed. An oil change.

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I am handicapped and it worked out perfectly that I could just sit in my car and have a oil change. The staff was wonderful and ...

I am handicapped and it worked out perfectly that I could just sit in my car and have a oil change. The staff was wonderful and caring and explained everything to me. I told my friends about it and I am sure they will go also. I had a coupon which helped even more. They put the fluids in and put it in my tires. I appreciate it very much.

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awesome experience, high speed and convenient.

awesome experience, high speed and convenient.

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Speed of service

Speed of service

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I didn't have to wait and the product has an excellent reputation.

I didn't have to wait and the product has an excellent reputation.

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It's quick, easy and fairly priced.

It's quick, easy and fairly priced.

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Staff was great

Staff was great

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$43 for a basic oil change is too expensive, and I had to wait an extra 15 minutes because there was no change in the cash regis ...

$43 for a basic oil change is too expensive, and I had to wait an extra 15 minutes because there was no change in the cash register when I payed $40

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Steve did a great job and everything was done the way you'd expect it to be done. Excellent communication skills and the profes ...

Steve did a great job and everything was done the way you'd expect it to be done. Excellent communication skills and the professional service provided was great! I left a very happy customer!

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Because the high experience and constantly communication with the staff... sometimes the staff means everything...

Because the high experience and constantly communication with the staff... sometimes the staff means everything...

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there was confusion about a question I asked about tire rotation.

there was confusion about a question I asked about tire rotation.

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The first oil changes i have had were they didn't miss a step and forget to put my cap back on or only give me three quarts of o ...

The first oil changes i have had were they didn't miss a step and forget to put my cap back on or only give me three quarts of oil instead of five. This is the only place i will trust my car to now. I'm so glad i found this place.

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Personnel recommended the purchase of a new auto battery, based upon testing that was performed on my car. Price was a bit high ...

Personnel recommended the purchase of a new auto battery, based upon testing that was performed on my car. Price was a bit high, so accommodation was made and I eventually consented. As part of my preliminary inquiry, I was told that the battery (an Interstate MT-40) had a 5 year warranty. I requested a printout copy of the warranty, but after the installation was completed, I was told that personnel didn't have the ability to print me a copy of the warranty on my new battery. Instead, I was told to save my receipt and simply return to the station if a replacement was needed. Thus, I am not in the Highly Satisfied category.

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Friendly staff

Friendly staff

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Every time I need an oil change I always go to Valvoline but on this visit the prices have gone up and are now higher than a lot ...

Every time I need an oil change I always go to Valvoline but on this visit the prices have gone up and are now higher than a lot of the competitors and dealerships. As much as I like the convenience of quick service I can't justify the recent increase for an oil change.

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Service was exceptionally quick, efficient and complete, what more could you ask for.

Service was exceptionally quick, efficient and complete, what more could you ask for.

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Manager on duty that day is the main reason I go to this valvoline. He always treats me great and in fact I feel bad that I can ...

Manager on duty that day is the main reason I go to this valvoline. He always treats me great and in fact I feel bad that I can't remember his name right now. He always goes above and beyond what is covered for an oil change to make sure my car is firing on all levels and safe

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Customer service was above and beyond. Shop was very clean and attendant very helpful with information on other problem with ca ...

Customer service was above and beyond. Shop was very clean and attendant very helpful with information on other problem with car.

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Excellent explanation of my needs and pricing choices.

Excellent explanation of my needs and pricing choices.

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The customer service was exceptional. In this day and age you don't get that anymore. When I get great service I tell everyone ...

The customer service was exceptional. In this day and age you don't get that anymore. When I get great service I tell everyone which is what I will do for this store. They were quick and knowledgeable, never tried to push to buy more.

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The manager and pat helped tremendously. Great service

The manager and pat helped tremendously. Great service

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Information and no sales pressure. Quick service

Information and no sales pressure. Quick service

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Very polite service. Could tell they wanted to please

Very polite service. Could tell they wanted to please

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They barely said 2 words to me. Typically they are SO feiendly and personable. I was only customers there and yet they were acti ...

They barely said 2 words to me. Typically they are SO feiendly and personable. I was only customers there and yet they were acting like I was wasting their time. I delt like they just wanted to get rid of me. It's a very convenient location but not sure Ill return after to that location after this visit.

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The employees were amazing and very informative and thorough.

The employees were amazing and very informative and thorough.

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I appreciated the high energy and vibes each employee demonstrated. It was obvious that they enjoy their job and they made the e ...

I appreciated the high energy and vibes each employee demonstrated. It was obvious that they enjoy their job and they made the experience a fun and good experience. You don't typically imagine an oil change experience to be fun but it was!

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A tire went flat as I pulled out of the bayThe valve core was somehow loosened after servicing.

A tire went flat as I pulled out of the bayThe valve core was somehow loosened after servicing.

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First time having oil change/service on this car not at dealership (after free scheduled maintenance period had expired). Maria ...

First time having oil change/service on this car not at dealership (after free scheduled maintenance period had expired). Mariano looked at suggested maintenance for my RAV4 and compared it to the maintenance records on my car (from Carfax). A couple items had not been done so he recommended them. I was very happy with the service and with the friendly, courteous attitude of everyone. They even put on a lug nut I had purchased since one was missing last time I had tires rotated. I plan to return.

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Overstating synthetic/conventional difference

Overstating synthetic/conventional difference

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The manager remembers me and offers discounts for extra services needed. Very helpful, courteous, thorough. Great teamwork with ...

The manager remembers me and offers discounts for extra services needed. Very helpful, courteous, thorough. Great teamwork with all employees.

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I was in and out with in the 15 minutes. The two guys were friendly and did not pressure me into other things. They were clear a ...

I was in and out with in the 15 minutes. The two guys were friendly and did not pressure me into other things. They were clear about things that were needed per Honda's specs. I did have the replace the wiper blades as one was bent from ice (I had not noticed the wiper).

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Never happy with the price

Never happy with the price

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The guys there were kind, thoughtful and fast!

The guys there were kind, thoughtful and fast!

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staff was nice/polite

staff was nice/polite

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Very quick, informative and helpful.

Very quick, informative and helpful.

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price and options not clearly communicateddid not appear to fill windshield wash fluid

price and options not clearly communicateddid not appear to fill windshield wash fluid

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Price and wait time. We're not highly satisfying.Staff and service was great and fast

Price and wait time. We're not highly satisfying.Staff and service was great and fast

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Good products fast professional services

Good products fast professional services

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Speedy service. You're in and out in 10 minutes or so.

Speedy service. You're in and out in 10 minutes or so.

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The customer service was great. Your technicians went above and beyond. Very friendly and informative. No pressure

The customer service was great. Your technicians went above and beyond. Very friendly and informative. No pressure

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I paid $88 for an oil chance ONLY during my visit. The person tending to me during my oil change kept insisting I pay for someth ...

I paid $88 for an oil chance ONLY during my visit. The person tending to me during my oil change kept insisting I pay for something that didn't need to be replaced at that moment. The liklely hood that I will spend over $100 to have my oil changed is zero. Unless I have a coupon reducing the cost of your services, I will likely not be back. The dealership of the make of my car isn't as convenient, but it is most certainly cheaper.

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I didn't have to wait for my oil change. The staff, especially the Customer Service person, was extremely courteous and efficien ...

I didn't have to wait for my oil change. The staff, especially the Customer Service person, was extremely courteous and efficient. He explained to me what services I'd need based on mileage, which was very helpful.

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Great visit . Quick efficient

Great visit . Quick efficient

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I didn't have to wait. Didn't even have to get out of my vehiicle. The staff was friendly and knowledgabel and took the time t ...

I didn't have to wait. Didn't even have to get out of my vehiicle. The staff was friendly and knowledgabel and took the time to explain what was needed, recommended and what I might choose to add to the services needed in the future. I was surprised that all the other check points were done for no additional charge at the time of the oil change.

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The 2 male staff members and Samantha were wonderful. Quickly got work done on my car. Extremely pleasant. Couldn't speak highly ...

The 2 male staff members and Samantha were wonderful. Quickly got work done on my car. Extremely pleasant. Couldn't speak highly enough of the service I received. Will recommend to friends and absolutely return again.

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quick service nice employees

quick service nice employees

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the friendly service and very fast service was spectacular. I know you pay a bit extra for the speedy fast service but I say it ...

the friendly service and very fast service was spectacular. I know you pay a bit extra for the speedy fast service but I say it is worth it. thank you

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I am very impressed with the mechanics at Valvoline. They are patient, explain what they are doing every step of the way when op ...

I am very impressed with the mechanics at Valvoline. They are patient, explain what they are doing every step of the way when operating on your vehicle, and are cognizant of people's financial situation. I have no complaints. I just moved from California and it is hard to find a mechanic that I can trust. Mariano will definitely be my go to mechanic. Great worker!

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Fast service, I didn't have to leave my vehicle, and a fast and efficient inspection was done. Great over all experience in Worc ...

Fast service, I didn't have to leave my vehicle, and a fast and efficient inspection was done. Great over all experience in Worcester Valvoline.

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The same guys always help me out and they are great.

The same guys always help me out and they are great.

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My wife was going to visit relatives a few hundred miles away and forgot to get oil change prior to leaving. I only had a small ...

My wife was going to visit relatives a few hundred miles away and forgot to get oil change prior to leaving. I only had a small window of time to get it done. I was taken right in and serviced effeciently. I was out in about 20 minutes for oil change and tire rotation.

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Having kids, they were able to get me in and out but still explain and make recommendations. They were all very polite

Having kids, they were able to get me in and out but still explain and make recommendations. They were all very polite

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The time it takes to get in and out is worth paying a little more than some other shops and dealers that can take 1-2 hours.

The time it takes to get in and out is worth paying a little more than some other shops and dealers that can take 1-2 hours.

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Because you would have to deliver me a cup of coffee while waiting to receive the highest ranking!!! Just sayin'...

Because you would have to deliver me a cup of coffee while waiting to receive the highest ranking!!! Just sayin'...

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prompt, professional, comprehensive service.

prompt, professional, comprehensive service.

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Friendly service that went above and beyond my expectations. Explained details about my vehicle that I wasn't aware of.

Friendly service that went above and beyond my expectations. Explained details about my vehicle that I wasn't aware of.

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He offered me a discount on a transmission fluid flush/refill and was very nice.

He offered me a discount on a transmission fluid flush/refill and was very nice.

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What do you think, that you "walk on water". I think it's a little presumptuous to assume an A+++ for doing the job expected an ...

What do you think, that you "walk on water". I think it's a little presumptuous to assume an A+++ for doing the job expected and paid for. I was satisfied but maybe I don't represent the customer desired. I preferred the pricing, service and staff that was present when it was Oil Doctor but I am not unsatisfied with Valvoline.

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Just as expected.

Just as expected.

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The gents taking care of my vehicle were clear, straight and able to discuss my car's needs at my level. Great service.

The gents taking care of my vehicle were clear, straight and able to discuss my car's needs at my level. Great service.

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The service was very fast and the workers were very professional.

The service was very fast and the workers were very professional.

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Same great service everytime.

Same great service everytime.

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"Highly Satisfied" is an exaggerated redundancy on "Satisfied." One is either satisfied or not satisfied. One is either pregna ...

"Highly Satisfied" is an exaggerated redundancy on "Satisfied." One is either satisfied or not satisfied. One is either pregnant or not pregnant. It's irrational to say one is "highly pregnant" or "completely dead" or "especially full." I understand what you are trying to accomplish with this survey terminology, but I have to be truthful and not distort the integrity of the English language.

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Ice is too high. They did not give me a new sticker as to when to return. They did not reset my maintenance light. Unlike other ...

Ice is too high. They did not give me a new sticker as to when to return. They did not reset my maintenance light. Unlike other places they did not vacuum my car or wash my windows. Yet the price at you company is more.

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I have been three times to this location but this visit was by far the best , the young guy who worked on car was great, I aske ...

I have been three times to this location but this visit was by far the best , the young guy who worked on car was great, I asked for new windshields unfortunately I have a land rover and they did not have my blades but he offered to to put then In once I located a store that had them! Great customer service

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Prompt, courteous and professional service that I receive all the time so I continue to come back again and again!

Prompt, courteous and professional service that I receive all the time so I continue to come back again and again!

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Knowledgable and friendly staff and quick service.

Knowledgable and friendly staff and quick service.

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I was satisfied with the visit. The wait was a bit longer than expected though.

I was satisfied with the visit. The wait was a bit longer than expected though.

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Went to get oil change and Tire rotation. They reminded me I got the tire rotation last time and we put in on for next appt. N ...

Went to get oil change and Tire rotation. They reminded me I got the tire rotation last time and we put in on for next appt. Nice reminder!

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NO REASON

NO REASON

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Friendly service and very quick and thorough.

Friendly service and very quick and thorough.

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CUSTOMER SERVICE WAS GREATSERVICE TECH WAS FRENDLY AND VERY IN TUNE WITH PRICING AND PRACTICE

CUSTOMER SERVICE WAS GREATSERVICE TECH WAS FRENDLY AND VERY IN TUNE WITH PRICING AND PRACTICE

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In and out fairly quickly with no problems.

In and out fairly quickly with no problems.

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