RECENT REVIEWS
Glen O.
1/27/2026
1.0 out of 5.0
I had my oil changed on Saturday January 24th. They spent about 5 minutes on the oil change, and then said “you’re all set.” I drove off and immediately smelled a burning smell. I got home and looked under the hood and noticed all the oil leaked all over the engine. It also leaked all over my garage floor. I called Valvoline and told them what happened. The lady I spoke with said well you can put in a claim, but we close soon. I told her I would be coming back down to have the leak fixed before my engine seizes. I drove back down and they told me that they forgot to tighten a bolt that holds the oil filter in place. Seems negligent and I will not be back. They also up charged me for air filters that I did not need. They also said I needed new wipers, I told them I just replaced them all a week ago. My wipers are brand new. I was not offered any refund for this major inconvenience. Customer service was horrible. Worst I have ever seen.
I drive a very expensive vehicle as most these days are. I want this documented with Valvoline’s corporate office. If my car continues to leak oil and have problems, then I will be coming after you for damages. My car was in excellent condition prior to this horrible oil change at Valvoline. Omar serviced my car and was terrible. What type of training do these mechanics receive?
Valvoline Instant Oil Change
Hi, Glen. My name is Jamie, I work with the Social Media Team at VIOC. I'm so sorry to hear about your experience. An investigation is needed to further address these concerns. We do not have any record of an investigation associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the process and/or receive further guidance.
Tia G.
1/16/2026
5.0 out of 5.0
Valvoline Instant Oil Change
Your 5-star review means a lot to our Valvoline Instant Oil Change team in Worcester. We’re always here for quick oil changes and free checkups to keep your vehicle running smoothly.
Lindsay T.
1/16/2026
5.0 out of 5.0
Staff were all friendly and explained all services offered and needed. Did not push added services.
Valvoline Instant Oil Change
Great customer service is just as important to us as the quality of our oil changes! We are thrilled to hear our team made your experience a great one! Thanks for taking the time to share!
