Oil Change Laurel

quick, polite, and thorough.

quick, polite, and thorough.

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I'm highly satisfied because of the great customer services and the knowledgeable information that was giving while getting my o ...

I'm highly satisfied because of the great customer services and the knowledgeable information that was giving while getting my oil change. I will definitely be back!!!

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My service tech was very professional and curteous. I greatly appreciated how he went out if his way to NOT pressure me to get s ...

My service tech was very professional and curteous. I greatly appreciated how he went out if his way to NOT pressure me to get services that were recommended. Other places apply too much pressure.

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Buena atención muy profesional atención.

Buena atención muy profesional atención.

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Professionalism,

Professionalism,

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Great customer service very nice and friendly

Great customer service very nice and friendly

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Well their no wait time quick and EZ every time I have my oil change no down time which is an good thing in and out 30 minutes. ...

Well their no wait time quick and EZ every time I have my oil change no down time which is an good thing in and out 30 minutes. My experience all great

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I thought it was a little more expensive than I expected.

I thought it was a little more expensive than I expected.

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The lead lead very well and was boasting encouragement to the team. I like good team work with a good positive captain. I arri ...

The lead lead very well and was boasting encouragement to the team. I like good team work with a good positive captain. I arrived at a peak time so I expected to wait. I trust Valvoline 100%. I will always use Valvoline.

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They were nice and we'll informed about their job thank u so so much😀

They were nice and we'll informed about their job thank u so so much😀

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Knowledgable, friendly staff

Knowledgable, friendly staff

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I was very please with the knowledge of the service rep he made me feel comfortable and pleased how I take care of my car. Thank ...

I was very please with the knowledge of the service rep he made me feel comfortable and pleased how I take care of my car. Thank you for excellent service provided for me . Keep up the good work.

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Great staff

Great staff

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Reps were beyond helpful in explaining things I didn't understand. I noticed my tire pressure was low in the past so I filled it ...

Reps were beyond helpful in explaining things I didn't understand. I noticed my tire pressure was low in the past so I filled it with air, not knowing it was the wrong pressure and also not knowing I put too much air in my tires. The guys there showed me where to find what I need and even told me my tires could've blown up if I kept filling them. They checked all my fluids and honestly helped me become more aware of how important it is to maintain services on my car. Thank you!

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Service affordable and done quickly.

Service affordable and done quickly.

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They were very knowledgeable it’s not pressured into buying anything

They were very knowledgeable it’s not pressured into buying anything

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Prompt service, explanation of everything being done/recommended. I appreciate how they call out services and respond with a cal ...

Prompt service, explanation of everything being done/recommended. I appreciate how they call out services and respond with a call back to the team member to make certain the right services are being done.

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Very nice and professional. Thorough

Very nice and professional. Thorough

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I was very satisfied with my visit

I was very satisfied with my visit

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Quick, curtius and helpful.

Quick, curtius and helpful.

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the service guy dad trouble replaceing the air filter .

the service guy dad trouble replaceing the air filter .

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They always lay my painted wheel covers face down on the concrete. Why not face up so they don't get scratches?

They always lay my painted wheel covers face down on the concrete. Why not face up so they don't get scratches?

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Speed in which i was in and out.

Speed in which i was in and out.

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Every service technician who assisted me was pleasant, helpful and knowledgeable. They made me feel like I made the right choice ...

Every service technician who assisted me was pleasant, helpful and knowledgeable. They made me feel like I made the right choice!

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Instant service, effective solutions to all issues pertaining to car.

Instant service, effective solutions to all issues pertaining to car.

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The guys were funny and quick

The guys were funny and quick

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It was quick, I was able to get in and out in about 20 mins. I did not have to leave my car.

It was quick, I was able to get in and out in about 20 mins. I did not have to leave my car.

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great service

great service

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The thoroughness of the attendants, quick service, knowledgeable about vehicles and fair prices.

The thoroughness of the attendants, quick service, knowledgeable about vehicles and fair prices.

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Waited far to long

Waited far to long

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I asked questions about the benefits and differences of the services since my engine has 218k miles on it. They were professiona ...

I asked questions about the benefits and differences of the services since my engine has 218k miles on it. They were professional and knew their stuff. Great service ... prompt!!!

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I believe they need more staff and better teamwork - but were polite and professional

I believe they need more staff and better teamwork - but were polite and professional

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Because I was offered more than just an oil change

Because I was offered more than just an oil change

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The staff was very nice and professional. They even provided a coloring book for my child in the back while we waited. Great exp ...

The staff was very nice and professional. They even provided a coloring book for my child in the back while we waited. Great experience.

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I have been going here for about 2 years now and I wouldn't go anywhere else......The employees are just all around nice and coo ...

I have been going here for about 2 years now and I wouldn't go anywhere else......The employees are just all around nice and cool people and they even gave my gf kid a coloring book which she colored a picture for them and they hung it up......Anyways the customer service is just an added plus to going here as im sure most folks like me just go because its usually quick and painless, and really doesn't cost much more than going anywhere else which usually takes hours........Anyways i didn't catch anyone's name while i was there but everyone i interacted with was awesome and I will keep bringing my 3 vehicles here.

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It was a pretty long wait, and only two of the three bays were open.

It was a pretty long wait, and only two of the three bays were open.

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I always use this company

I always use this company

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The overall experience was great from the moment I pulled my car in.

The overall experience was great from the moment I pulled my car in.

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It services is awesome and I didn’t have to wait at all

It services is awesome and I didn’t have to wait at all

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I'm a regular. I'm just satisfied, so I return.

I'm a regular. I'm just satisfied, so I return.

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I like the fact that I don't have to be out of the car.

I like the fact that I don't have to be out of the car.

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I can sit in my car. The crew tells me everything they are doing before they do it, and offer me additional services that I may ...

I can sit in my car. The crew tells me everything they are doing before they do it, and offer me additional services that I may need but only if I want them. I especially liked that they hand noted the new oil filter. I can do my own car work but prefer not to for oil changes and flushes and such, so seeing them write on the new filter, I know I can check it myself to be sure I'm not getting scammed. Once work started, in and out in 15 minutes or less. Great service.

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Always a good visit! A little pricey though!

Always a good visit! A little pricey though!

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They are always prompt with my visit, and this is always my location for oil change

They are always prompt with my visit, and this is always my location for oil change

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I love the service, but the price is getting way out of hand.

I love the service, but the price is getting way out of hand.

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My Brother used Valvoline in Michigan while we took care of him before his death and I was so impressed by the service and atten ...

My Brother used Valvoline in Michigan while we took care of him before his death and I was so impressed by the service and attention to the customer that I thought I would try it here. I was just as impressed here as I was there. Thank you and remind your partners about how business can travel with the right customer service.

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Staff was very polite and cheerful, service was quick, and pricing was competative.

Staff was very polite and cheerful, service was quick, and pricing was competative.

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I needed new brake light bulbs. Service was fast and staff very courteous

I needed new brake light bulbs. Service was fast and staff very courteous

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Good service people friendly 🤙🏻

Good service people friendly 🤙🏻

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I was not pressed into doing more than what I requested.

I was not pressed into doing more than what I requested.

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Loved the representative I think her name was 'Chanell'. She was absolutely FANTASTIC!!! She took my car even though I was late ...

Loved the representative I think her name was 'Chanell'. She was absolutely FANTASTIC!!! She took my car even though I was late and she had her son waiting TALK ABOUT DEDICATION. She was really cool to talk with and helped me with my windshield wipers on top of all of that. This location in laurel was far for me usually but Id love to come back to say hello to her and the rest of the crew who were exceptionally kind and helpful for me even though I was cutting into their personal time. Very happy. The oil change could have been cheaper but I understand the costs of running business.

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Overall, I have used Valvoline and I am satisfied. However, I wanted more of a discount for some of the service maintenance th ...

Overall, I have used Valvoline and I am satisfied. However, I wanted more of a discount for some of the service maintenance that was suggested. I would have gotten one of them done, but I needed more savings. I believe the tech was very knowledgeable.

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I have been coming to Valvoline for about a year now or more and I love the fact that I don’t have to get out of the car and you ...

I have been coming to Valvoline for about a year now or more and I love the fact that I don’t have to get out of the car and you guys check my vehicle lights the tire pressure and safety all in about 15 mins. Highly recommended!

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did not have oil fillter

did not have oil fillter

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Quickness and and overall service of customer service team

Quickness and and overall service of customer service team

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It looked like they may have been short staffed but they didn’t say and the teamwork was amazing. Everyone function like a well ...

It looked like they may have been short staffed but they didn’t say and the teamwork was amazing. Everyone function like a well oiled machine...doing their part to make it work.

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I always receive great service. I never have to wait a long time to have my oil changed. They are fast and efficient.

I always receive great service. I never have to wait a long time to have my oil changed. They are fast and efficient.

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It is easy and staff is helpful and friendly

It is easy and staff is helpful and friendly

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Friendly staff, knowledgible, very efficient once process was started.

Friendly staff, knowledgible, very efficient once process was started.

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The technicians were a bit unprofessional when talking amongst themselves. They were loud enough that I could hear them talking ...

The technicians were a bit unprofessional when talking amongst themselves. They were loud enough that I could hear them talking about their dislike of their job. Made me feel uncomfortable about the quality of work that i was paying $90 for. I don't know if I'll go back to this store.

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Nothing

Nothing

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The technician/mechanic made good, sound recommendations for the current and future service of my vehicle. He didn't make it see ...

The technician/mechanic made good, sound recommendations for the current and future service of my vehicle. He didn't make it seem like I needed to get all the work done on this trip or I was a bad car owner. In short, there was all information, and no pressure.

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Thé customer service was great

Thé customer service was great

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Quick service, friendly staff, great experience. I moved to a different country but I came back to the Laurel site because I rea ...

Quick service, friendly staff, great experience. I moved to a different country but I came back to the Laurel site because I really like it.

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I always bring my car to Valvoline, because it's convenient, and I trust their work.

I always bring my car to Valvoline, because it's convenient, and I trust their work.

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Professional, courteous, and efficient staff.

Professional, courteous, and efficient staff.

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Prices are high

Prices are high

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Quick, low pressure sales for additional services, very professional serice experience.

Quick, low pressure sales for additional services, very professional serice experience.

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Treated very well, no pressure to purchase additional items (wiper blades, filters, etc) quick service and out the door!

Treated very well, no pressure to purchase additional items (wiper blades, filters, etc) quick service and out the door!

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The staff were very friendly and knowledgeable. They explained to me the purpose of the certain services but didn’t pressure me ...

The staff were very friendly and knowledgeable. They explained to me the purpose of the certain services but didn’t pressure me into buying anything. Best of all, I was in and out quickly.

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The service was prompt, professional and affordable

The service was prompt, professional and affordable

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The whole crew was great but the lady in charge was very professional and did a great job directing the crew and informing me of ...

The whole crew was great but the lady in charge was very professional and did a great job directing the crew and informing me of what was going on and what i needed to do........she did a great job

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Very helpful

Very helpful

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Great customer service, no pressure in buying, fast but thorough.

Great customer service, no pressure in buying, fast but thorough.

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Las personas son muy atentas y dan un servicio de buena calidad

Las personas son muy atentas y dan un servicio de buena calidad

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Most valuable and trusted services.

Most valuable and trusted services.

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I was highly satisfied because I did not have to wait at all in the door right away for oil change and tire rotation.

I was highly satisfied because I did not have to wait at all in the door right away for oil change and tire rotation.

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Fast and I didn’t have to get out the car for them to do they service

Fast and I didn’t have to get out the car for them to do they service

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I was very satisfied with the service

I was very satisfied with the service

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YOU can't teach people that work for you Pleasant customer service their hired & trusted to sell YOUR brand because of what's al ...

YOU can't teach people that work for you Pleasant customer service their hired & trusted to sell YOUR brand because of what's already inside themIts what Overall satistifies customersYour entrusted brand itself & competitive prices will always most certainly bring them backYour in a Great location too!As you Corporate read this survey Ought to make this job benefits worthwhileWhen staff enjoy what there doing & especially in an expeditious manner like this their often taken advantage of by the rudeness & impatience of othersOnly You can make them proud for working for YOUNow that's about as good as it gets!Value and Appreciate YOUR OWNI personally take my car to the dealer because I prefer manufacturers parts I brought my car brand new

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They are very friendly everytime I come here and never have to wait.

They are very friendly everytime I come here and never have to wait.

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LOW WAIT TIME. AND GOOD CUSTOMER'S SERVICE

LOW WAIT TIME. AND GOOD CUSTOMER'S SERVICE

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Fast efficient, staff was business-like, courteous

Fast efficient, staff was business-like, courteous

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this was my second time going once in hampton virginia once in laurel maryland and both times all my questions were answered an ...

this was my second time going once in hampton virginia once in laurel maryland and both times all my questions were answered and it really feels like they care about me so much that i wont even go back to my car lot for my oil changes i love valcoline so far ive introduced 2 coworkers to it thanks so much

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Fast and friendly

Fast and friendly

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The fast service

The fast service

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Everyone was very nice and professional.

Everyone was very nice and professional.

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Friendliness of the staff.

Friendliness of the staff.

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No line. Stayed in car while oil being changed. Fast. Not costly. Will definitely recommend n return.

No line. Stayed in car while oil being changed. Fast. Not costly. Will definitely recommend n return.

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Great customer service from the gentlemen at this location. I felt valued as a customer.

Great customer service from the gentlemen at this location. I felt valued as a customer.

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This is my go to oil change location.. fast, friendly service and I don't have to leave the car.

This is my go to oil change location.. fast, friendly service and I don't have to leave the car.

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quick professional service they check brakes lights ect

quick professional service they check brakes lights ect

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The service was quick and the staff was friendly.

The service was quick and the staff was friendly.

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They were fast and showed me the level of my oil when they were done

They were fast and showed me the level of my oil when they were done

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Professional and courteous service

Professional and courteous service

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Lady was very nice

Lady was very nice

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The mechanics were knowledgeable and helpful about what I needed to do to my car. They were thorough. Explained what I might exp ...

The mechanics were knowledgeable and helpful about what I needed to do to my car. They were thorough. Explained what I might experience after my service.

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The service was completed very fast and everything was explained clearly.

The service was completed very fast and everything was explained clearly.

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They are very professional and friendly. They explain and ask if you have any questions. The shop is clean and they work as a te ...

They are very professional and friendly. They explain and ask if you have any questions. The shop is clean and they work as a team should.

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You'll are my nascar team and i love the service you provide. Knowledge and expertise that is shown is way better than any deale ...

You'll are my nascar team and i love the service you provide. Knowledge and expertise that is shown is way better than any dealership I've ever experienced. Salute!

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Really like how they render services.

Really like how they render services.

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the mechanics were very friendly and polite. Showed me my oil filter and said, u can go change ur oil filter on ur next visit or ...

the mechanics were very friendly and polite. Showed me my oil filter and said, u can go change ur oil filter on ur next visit or u may change it now and if u change it now the price is normally $26 I can give it to u for $20, I decided to change it at that time. I had my tires rotated and the mechanic told me everything looks good as far as tires and showed me how they wear down wen to get news ones, I also had my transmission flushed and they told me everything looks good on my vehicle. I prefer valvoline vs the dealership bcuz it’s so much faster. Thank you for ur services

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I was in a hurry and it was done fast.

I was in a hurry and it was done fast.

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Fast ,friendly service. Very convenient

Fast ,friendly service. Very convenient

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All of the staff was very friendly, every person working came up and said hello! I will definitely be back. I felt like they wer ...

All of the staff was very friendly, every person working came up and said hello! I will definitely be back. I felt like they weren’t pressuring me but genuinely cared about helping me!

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The tech went through everything so that I can understand what was going on with the service that was provided. Excellent job an ...

The tech went through everything so that I can understand what was going on with the service that was provided. Excellent job and I will continue to bring my car at that location. I didn't have a wait at all I was able to pull in and was done in less than 30 minutes. Please keep up the good work and continue to give excellent service. One satisfied customer.

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The technician who performed my oil change was very friendly and welcoming. He offered services like the air filter that I didn' ...

The technician who performed my oil change was very friendly and welcoming. He offered services like the air filter that I didn't know I needed. Very professional and knowledgeable about products.

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From the time I pulled in everyone was very nice welcomed me to the location as I’ve been away for a while went through everyth ...

From the time I pulled in everyone was very nice welcomed me to the location as I’ve been away for a while went through everything they did show me how much oil was in my car they did the tire pressure told me I needed a new brake light on my right side the service was quick but efficient as a woman not knowing much about cars And for them to go through each step with me I very much appreciated it

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The Team was well orchestrated and efficient total wait time including the service maybe 25 minutes at the most. Far better than ...

The Team was well orchestrated and efficient total wait time including the service maybe 25 minutes at the most. Far better than the 3 hour wait times at my local Walmart.

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The knowledge and courtesy of your staff

The knowledge and courtesy of your staff

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They got me in quick and got me out quick ad the service was exceptional.

They got me in quick and got me out quick ad the service was exceptional.

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Great customer service, quick and efficient. Kind courteous staff yet down to earth.

Great customer service, quick and efficient. Kind courteous staff yet down to earth.

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Didn't have to wait long.

Didn't have to wait long.

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Quick, convenient, professional

Quick, convenient, professional

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No pressure sales. No wait time. Straight forward service and commitment by associate.

No pressure sales. No wait time. Straight forward service and commitment by associate.

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Third or forth visit extremely satisfied in service provided in a timely manner. That’s why I keep returning.

Third or forth visit extremely satisfied in service provided in a timely manner. That’s why I keep returning.

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Timely, pricing, efficient, and courteous service. Got in and out in ample time.

Timely, pricing, efficient, and courteous service. Got in and out in ample time.

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everyone was very nice and professional.....this location is well runthank you

everyone was very nice and professional.....this location is well runthank you

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I’m giving my vehicle what it needs to keep going! This Valvoline Full synthetic oil will give my vehicle the protection it need ...

I’m giving my vehicle what it needs to keep going! This Valvoline Full synthetic oil will give my vehicle the protection it needs for the next 7500 miles.

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The service gentleman was amazing!!!!

The service gentleman was amazing!!!!

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Friendly staff, efficient workers, and fair price

Friendly staff, efficient workers, and fair price

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Me parece que fueron muy profesionales ala hora de hacer el trabajo

Me parece que fueron muy profesionales ala hora de hacer el trabajo

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You don't read or do a diagnostic on the car for Service Engine Light, but all good

You don't read or do a diagnostic on the car for Service Engine Light, but all good

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Even after I was shown the oil level on the stick I still checked for myself. In the passed I have been scared to take my car t ...

Even after I was shown the oil level on the stick I still checked for myself. In the passed I have been scared to take my car to have the oil changed. Some placed have either put to much on even less. My experience with Valvoline is going to be a lasting relationship. Thanks

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I always get my oil changed at this location. They are awesome!!! So friendly, helpful, not pushy, and very quick. They do no ...

I always get my oil changed at this location. They are awesome!!! So friendly, helpful, not pushy, and very quick. They do not talk down to me because I am a woman and they always make useful suggestions and if I decline an offer, they are still super friendly. If store locations can get an award - please please please give this location one. They definitely deserve it!!!

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Friendly staff and good value

Friendly staff and good value

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I realize selling other services is part of the business model. I usually get those other services done at the dealership and oc ...

I realize selling other services is part of the business model. I usually get those other services done at the dealership and occasionally use places like valvoline for oil changes due to the convenience.

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Refused to accept my email coupon from Valvoline just because it expired. As a regular customer, it should have exception.

Refused to accept my email coupon from Valvoline just because it expired. As a regular customer, it should have exception.

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I use your service all the time. This was the fastest in and out I've ever experienced. The only reason I took the survey

I use your service all the time. This was the fastest in and out I've ever experienced. The only reason I took the survey

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The gentleman who worked with me was excellent. I don't remember his name but he was great. I will be back.

The gentleman who worked with me was excellent. I don't remember his name but he was great. I will be back.

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Customer serviceFriendly staffPrice

Customer serviceFriendly staffPrice

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Everyone was friendly and the service was quick

Everyone was friendly and the service was quick

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I used Valvoline several times and I have always been happy about the professionalism, speed and value of the service. I used to ...

I used Valvoline several times and I have always been happy about the professionalism, speed and value of the service. I used to go to Mr. Tire and Jiffy Lube, but never again. Their poor service is my reason for trying Valvoline.

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This is my 4th time at this valvoline. Each visit was pleasant. I'd definitely recommend it to anyone looking to get an oil chan ...

This is my 4th time at this valvoline. Each visit was pleasant. I'd definitely recommend it to anyone looking to get an oil change.

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The friendly staff made my experience very comfortable and quick I recommend to family and friends

The friendly staff made my experience very comfortable and quick I recommend to family and friends

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Very expensive, but quick!

Very expensive, but quick!

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First the price for the service i was provided was not communicated to me before the service was provided.then they charged me a ...

First the price for the service i was provided was not communicated to me before the service was provided.then they charged me about 60 dollars to change just my right head light bulb. I feel $60 for a single bulb is way too expensive. i am highly dissatisfied with this charge and i will communicate to my friends that your charges are too high with respect to light bulbs

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The technicians who worked on my vehicle were friendly and courteous. They even alerted me to some problems with my air filter I ...

The technicians who worked on my vehicle were friendly and courteous. They even alerted me to some problems with my air filter I didn’t know I had. I didn’t get the change but the courtesy check was appreciated.

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The Service Was Quick.The Tech Was Courteous And Knowledgeable.

The Service Was Quick.The Tech Was Courteous And Knowledgeable.

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Great customer service

Great customer service

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1) short waiting time2) friendly attendants3) quick service4) affordable5) close to home

1) short waiting time2) friendly attendants3) quick service4) affordable5) close to home

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They have always helped me. I have an older car and the recommendations have been spot on. I love these people!

They have always helped me. I have an older car and the recommendations have been spot on. I love these people!

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The service technician was Great!

The service technician was Great!

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Such a friendly staff and very knowledgeable

Such a friendly staff and very knowledgeable

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3 bays, only 2 were working-so it created a bottle neck outside with 5 cars waiting upon my arrival.

3 bays, only 2 were working-so it created a bottle neck outside with 5 cars waiting upon my arrival.

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Fast and easy

Fast and easy

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fast,professional,friendly.retains records for my warranty.sends me coupons and notification for my next service.

fast,professional,friendly.retains records for my warranty.sends me coupons and notification for my next service.

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Been going there almost 4 years always helpful pleasant and Super knowledgeable

Been going there almost 4 years always helpful pleasant and Super knowledgeable

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The service was quick and the staff were knowledgeable and friendly.

The service was quick and the staff were knowledgeable and friendly.

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The oil change alone cost over $100. I can go to Chesapeake Exxon in Annapolis and get an oil change using Mobil One synthetic f ...

The oil change alone cost over $100. I can go to Chesapeake Exxon in Annapolis and get an oil change using Mobil One synthetic for around $50. I usually go there but they don't have a waiting room so I'd be forced to sit outside in cold weather.

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Yes everyone there is wonderful and nice

Yes everyone there is wonderful and nice

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This was my second oil change at Valvoline and i was happy with the first one.

This was my second oil change at Valvoline and i was happy with the first one.

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The tech was friendly and knowledgeable, I asked questions and he answered them. Overall he was super helpful and pleasant.

The tech was friendly and knowledgeable, I asked questions and he answered them. Overall he was super helpful and pleasant.

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-had to wait outside even though there was only one car in the service area-techs kept changing from car to car, constantly goin ...

-had to wait outside even though there was only one car in the service area-techs kept changing from car to car, constantly going from one car to another-was trying to tell them about the coupon and they (2 techs) kept saying wait without any explanation as to when it was appropriate time

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The cost was outrageous for a standard oil change. The cost was ridiculous and unfortunately you don't get the cost until you ar ...

The cost was outrageous for a standard oil change. The cost was ridiculous and unfortunately you don't get the cost until you are in the bay, but this was a routine oil change costing over $60, unacceptable.

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Great customer service!! Friendly and knowledgeable staff

Great customer service!! Friendly and knowledgeable staff

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Everyone was nice & very gracious & everything went perfect

Everyone was nice & very gracious & everything went perfect

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Quick and friendly service

Quick and friendly service

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I’ve used there already and they were super friendly, came back and one of the workers recognized me as already being there alth ...

I’ve used there already and they were super friendly, came back and one of the workers recognized me as already being there although he deals with hundreds of people.

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The staff was efficient and courteous on a early Sunday morning. They made me feel welcome and had me done with knowledge of wha ...

The staff was efficient and courteous on a early Sunday morning. They made me feel welcome and had me done with knowledge of what may be needed. They are better than all the competition around.

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The wait was almost 20-25 mins, and one of the service techs came over to fill my tires with air and on one side of my vehicle a ...

The wait was almost 20-25 mins, and one of the service techs came over to fill my tires with air and on one side of my vehicle and didn't do the other side, he over inflated the side that he did causing the car to give a signal that there was an issue with the tires. I took it to another service place and they fixed the issue.

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Everyone did there job

Everyone did there job

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Didn’t have to leave my car

Didn’t have to leave my car

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I found it to be expensive for the service offered.

I found it to be expensive for the service offered.

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I like the fact, you can stay in your car while the service is being done...

I like the fact, you can stay in your car while the service is being done...

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Due to expectations of attractive discounts in expensive services, and getting limited discount only not highly satisfied. Other ...

Due to expectations of attractive discounts in expensive services, and getting limited discount only not highly satisfied. Otherwise good to have quality service.

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Staff was professional, personable, courteous and they said Thank you!

Staff was professional, personable, courteous and they said Thank you!

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The service and the time was great.

The service and the time was great.

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Everyone was extremely pleasant and courteous. My technician showed me a clean air filter next to mine and informed me that the ...

Everyone was extremely pleasant and courteous. My technician showed me a clean air filter next to mine and informed me that the next time I come in to have it changed but didn’t try to upsell me on the spot. I will definitely be back and tell friends about it as well.

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Waine was very attentive and honest about not needing to replace a filter. I usually feel like I have to brace myself for all of ...

Waine was very attentive and honest about not needing to replace a filter. I usually feel like I have to brace myself for all of the "extras" that I'm going to "need" to get done. Another gentleman encouraged me to "keep an eye on my back tires because they were low" after he'd put air in them. That was kind. Thank you!

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very well receiving

very well receiving

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It was great experience the tech walk me through everything and answer all my questions and concerns. Very knowledgeable with th ...

It was great experience the tech walk me through everything and answer all my questions and concerns. Very knowledgeable with the services that were provided. I will diffently bring my vechile back to be service there. Thank you for your expertise.

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The Tech Kyle was very professional and friendly Made my experience a very pleasant experience I will pass my experience to frie ...

The Tech Kyle was very professional and friendly Made my experience a very pleasant experience I will pass my experience to friends and family Please pass a long to him that he did a great job 100% Satisfied

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I do not know much about my car. I was passed due for an oil change. They were very helpful, knowledgeable, and fast

I do not know much about my car. I was passed due for an oil change. They were very helpful, knowledgeable, and fast

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First time visiting they were very helpful with my questions in office lots of information my first time but not my last thanks

First time visiting they were very helpful with my questions in office lots of information my first time but not my last thanks

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Great customer service.

Great customer service.

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The service was great, pulled up late on a Sunday was seen immediately (I was the only one there) three people had me in and out ...

The service was great, pulled up late on a Sunday was seen immediately (I was the only one there) three people had me in and out in about 11 minutes. It was very expensive but overall much better than the other oil change places I went to the last year.

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The people that work there make the difference.

The people that work there make the difference.

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Quick service with friendly, professional, and knowledgeable staff.

Quick service with friendly, professional, and knowledgeable staff.

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Excellent customer service experience!

Excellent customer service experience!

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The service was good

The service was good

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This is my second time getting an oil change at this specific location; the customer service is great, despite the wait they wer ...

This is my second time getting an oil change at this specific location; the customer service is great, despite the wait they were respectful and took care of my oil change as soon as possible.

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Real people who do a good job efficiently. Thanks.

Real people who do a good job efficiently. Thanks.

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Very quick and friendly. No pressure

Very quick and friendly. No pressure

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Everything went good for me

Everything went good for me

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First time! It was a great experience. I have to set the bar somewhere.

First time! It was a great experience. I have to set the bar somewhere.

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I have been using Valvoline for over a year now, initially because my grandson worked there. He no longer works there, however s ...

I have been using Valvoline for over a year now, initially because my grandson worked there. He no longer works there, however service was always quick, professional and affordable. I was surprised on this past visit that the cost had gone up considerably.

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The employees were very friendly and helpful

The employees were very friendly and helpful

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Anytime I come in the process move quick and easy. The employee's are always helpful with any questions I have.

Anytime I come in the process move quick and easy. The employee's are always helpful with any questions I have.

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I have been highly satisfied almost every time I come. I love that I never get pushed to buy anything I don't need yet I always ...

I have been highly satisfied almost every time I come. I love that I never get pushed to buy anything I don't need yet I always get offered choices. I feel like I can trust what they tell me and not worry they are just trying to upsell me. Valvoline is not super convenient for me but they make the experience so good, it is worth the trip for me.

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The staff is great. they make thing feel good.

The staff is great. they make thing feel good.

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They forgot to give me my credit card back. Inconvenienced having to drive back to the shop. I wish he would have explained th ...

They forgot to give me my credit card back. Inconvenienced having to drive back to the shop. I wish he would have explained the difference between synthetic blend and synthetic. I would have went with the better of the two

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Didn't have to get out the car

Didn't have to get out the car

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customer service and expertise of mechanics

customer service and expertise of mechanics

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Great customer service and very quick service

Great customer service and very quick service

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Nice staff, and give decent recommendations.

Nice staff, and give decent recommendations.

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Very polite service

Very polite service

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Pricing is pretty expensive, but everything else was great.

Pricing is pretty expensive, but everything else was great.

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They were very helpful. Also, I am glad they do not pressure the customer to buy additional services.

They were very helpful. Also, I am glad they do not pressure the customer to buy additional services.

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Just how easy and quick it was to do. All in all spent about 20minutes at most.

Just how easy and quick it was to do. All in all spent about 20minutes at most.

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Kept trying to sell me filter and tag light bulb after repeatedly saying no

Kept trying to sell me filter and tag light bulb after repeatedly saying no

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Very nice people. Fast and quick service

Very nice people. Fast and quick service

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The experience was quick and easy.

The experience was quick and easy.

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Good customer service.

Good customer service.

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I was highly satisfied with the service because of the experienced people there to let me know what all I needed other than a oi ...

I was highly satisfied with the service because of the experienced people there to let me know what all I needed other than a oil change.I like how it was done in a timely manner.

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The service was excellent it was the Price. I have a 4 cylinder Toyota Camry why am I paying $70 for a standard oil change, I ch ...

The service was excellent it was the Price. I have a 4 cylinder Toyota Camry why am I paying $70 for a standard oil change, I chose the cheapest as well. That is ridiculous. The price was given to me before the service but my car was due and time was a factor. next time I will plan more appropriately and go sit and wait for the service. I truly felt "eye gouged". I will never come back. Work on your prices. Ive paid less for an oil change on a 6 cylinder nissan 370z sports car.

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It was my first experience getting my car serviced in this way, I typically go to the dealership. This was easy, convenient, tho ...

It was my first experience getting my car serviced in this way, I typically go to the dealership. This was easy, convenient, thorough and fast. My boyfriend and I were out running errands and he suggested it spur of the moment when we were driving past, since I had been complaining that I needed to get my oil changed and was procrastinating because I didn’t feel like dealing with the craziness at the dealership. Glad he suggested it!

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Staff was friendly and services was fast

Staff was friendly and services was fast

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Have very good service

Have very good service

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The wait was a bit longer than normal but service was quick once I got in the service shop

The wait was a bit longer than normal but service was quick once I got in the service shop

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The courteous and professional service by all employees is greatly appreciated, all my questions unrelated to my oil change were ...

The courteous and professional service by all employees is greatly appreciated, all my questions unrelated to my oil change were answered with good sound advice and recommendations.

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Service was good, price was higher than I usually pay

Service was good, price was higher than I usually pay

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Even though I had to wait they were upfront about the time and they were visably working on the cars ahead of me. Very nice sta ...

Even though I had to wait they were upfront about the time and they were visably working on the cars ahead of me. Very nice staff.

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Service was quick. Check lights. Tire pressure. Showed me the oil stick when service was complete.

Service was quick. Check lights. Tire pressure. Showed me the oil stick when service was complete.

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Was fast service

Was fast service

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Great customer service and service on my vehicle. Staff was comprehensive regarding what I needed.

Great customer service and service on my vehicle. Staff was comprehensive regarding what I needed.

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No wait. Quick Service.

No wait. Quick Service.

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Very friendly and knowledgeable staff!!!Thank you

Very friendly and knowledgeable staff!!!Thank you

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The courtesy the speed the recommandation the price the all value

The courtesy the speed the recommandation the price the all value

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The staff was very courteous and friendly. I did not have to wait at all for the start of my service.

The staff was very courteous and friendly. I did not have to wait at all for the start of my service.

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Nice employees and worked well together

Nice employees and worked well together

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Wow did they push selling the extras. From upgraded oil (couldn’t believe I couldn’t get 5w30 oil for less than $60) to a $30 ai ...

Wow did they push selling the extras. From upgraded oil (couldn’t believe I couldn’t get 5w30 oil for less than $60) to a $30 air files and a $30 cabin air filter. On top of that, I don’t think they actually checked all of the fluids (as stated in the lit of things they check). Very disappointed and will not be returning. I have more confidence in Jiffy Lube.

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Great staff keeps you fully apprised of the status at each point. Service Manager also helped me locate a coupon I had.

Great staff keeps you fully apprised of the status at each point. Service Manager also helped me locate a coupon I had.

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Your hole crew was standing out side looking at one of their coworkers car I understand when u have down time u can do what you ...

Your hole crew was standing out side looking at one of their coworkers car I understand when u have down time u can do what you need to but don’t look at me and put your head down and continue talking about the car. Problem 2 I was told cause I didn’t bye the synthetic oil if they for get to put the plug in my oil pain the engine wouldn’t be covered what kind of shop are you guys running I take all my cars to you but I feel a little shaky coming back

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It is an oil change, not brain surgery. The tech was competent, the price a bit high, but I knew that going in.

It is an oil change, not brain surgery. The tech was competent, the price a bit high, but I knew that going in.

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Everyone was great. Knowing what their individual duties were to contribute to the overall goal of satisfying the customer and t ...

Everyone was great. Knowing what their individual duties were to contribute to the overall goal of satisfying the customer and they did. I was totally satisfied by the person who guided me into the service bay to the person who explained what he was doing to my car, to the person who directed me out of the service bay. Good job everyone!

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I think the synthetic oil change is a bit overpriced. However, it is otherwise worth it for the convenience.Then, I noticed my r ...

I think the synthetic oil change is a bit overpriced. However, it is otherwise worth it for the convenience.Then, I noticed my return mileage was only 3,000 miles. So, usually when I get full synthetic, the return mileage is 6,000 or even 7,000 miles later. Was it a mistake? Did I get the wrong oil? Or, was it just a simple mistake? I presume it was a mistake, but I am left with a bit of doubt in my mind.

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The service reps were very friendly and didn’t shame me for having gone a long time without getting an oil change.

The service reps were very friendly and didn’t shame me for having gone a long time without getting an oil change.

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Employees were very nice, engaging, and welcoming at the facility. Service was quick and actually less than the projected time.

Employees were very nice, engaging, and welcoming at the facility. Service was quick and actually less than the projected time.

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Excellent customer service !!! it exceeded my expectation. Didn't feel rushed , staff took time and I felt as my car was the o ...

Excellent customer service !!! it exceeded my expectation. Didn't feel rushed , staff took time and I felt as my car was the only vehicle . Overall great experience and service

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I was told that valvoline will no longer be accepting internet coupons

I was told that valvoline will no longer be accepting internet coupons

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Kyle, the technician that greeted me, was personable and professional...great people skills!Also, before I pulled into the bay, ...

Kyle, the technician that greeted me, was personable and professional...great people skills!Also, before I pulled into the bay, the manager came over and greeted me. He explained why the Petro-truck was blocking a bay (the side door was broken), and said the wait would be 5-10 minutes. Great customer service is why I keep coming back to Valvoline, in Laurel.

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It was easy in and easy out. The assistant manager was courteous, friendly, and professional.

It was easy in and easy out. The assistant manager was courteous, friendly, and professional.

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Great service from staff.. I was satisfy

Great service from staff.. I was satisfy

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Even with the $15.00 off coupon price is REALLY HIGH! I like the fast service but will have to go back to Mr Tire where prices a ...

Even with the $15.00 off coupon price is REALLY HIGH! I like the fast service but will have to go back to Mr Tire where prices are much lower for the exact same product.

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Service was quick and easy; tech explained and educated me on the need for the services I got and I didn’t feel pressured during ...

Service was quick and easy; tech explained and educated me on the need for the services I got and I didn’t feel pressured during the upsell. New uniforms gave them a professional and competent look.

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The service person was very knowledgeable about the problem I was having with my right turn signal and right headlight. He was ...

The service person was very knowledgeable about the problem I was having with my right turn signal and right headlight. He was able to get them working after having taken my car to Jiffy Lube. I have gone 6 months without both because Jiffy Lube told me to take the car to the dealer. Very good customer relations.

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Good customer service

Good customer service

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Customer service was great

Customer service was great

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I was in, they inspected my car, gave me quotes, I chose what I wanted, and was on my way. I think the entire process mayyybe to ...

I was in, they inspected my car, gave me quotes, I chose what I wanted, and was on my way. I think the entire process mayyybe took 25 minutes, and when time is money they definitely made sure it was spent efficiently. They were also very knowledgeable and courteous to me as I am a military veteran

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Everything was great, except the price just to check the transmission

Everything was great, except the price just to check the transmission

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Highly satisfied with the Tech my experience always great that way always return Valvoline.They give me best advice when come t ...

Highly satisfied with the Tech my experience always great that way always return Valvoline.They give me best advice when come to my vehicle.I Thank you.

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I normally brought my truck to your glen burnie location, I notice your manager Rodney used to service my vehicle there and he’s ...

I normally brought my truck to your glen burnie location, I notice your manager Rodney used to service my vehicle there and he’s now at the laurel location. Top notch service, drew Darrell and Rodney did a great job “best oil change I’ve ever had”

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I like the customer service and they are very knowledgeable and give you fast service.

I like the customer service and they are very knowledgeable and give you fast service.

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I very disappointed that I couldn't get the coupon discount when I left my coupon at home.

I very disappointed that I couldn't get the coupon discount when I left my coupon at home.

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Quick easy efficient service

Quick easy efficient service

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They pump my tires !

They pump my tires !

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As always, they explain everything and the keep a history of car maintenance.

As always, they explain everything and the keep a history of car maintenance.

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In and out quickly. Customer rep recommended checking cabin filter. Filter was very dirty so replaced.

In and out quickly. Customer rep recommended checking cabin filter. Filter was very dirty so replaced.

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The staff was friendly and knowledgeable. They were able to take care of my car swiftly and efficiently, and it has been running ...

The staff was friendly and knowledgeable. They were able to take care of my car swiftly and efficiently, and it has been running great. This is our third visit. We won’t go anywhere else for oil changes

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I am satisfied. I just think its a little expensive compared to other places ive seen advertised. I can only hope i'm getting t ...

I am satisfied. I just think its a little expensive compared to other places ive seen advertised. I can only hope i'm getting the quality i'm paying all this money for.

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Fast. Friendly. Great price (I had a 10% coupon).

Fast. Friendly. Great price (I had a 10% coupon).

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good, friendly informative customer service

good, friendly informative customer service

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Staff is knowledgeable and accomodating. Someone was being anxious and rude while waiting in the line but the staff quickly hand ...

Staff is knowledgeable and accomodating. Someone was being anxious and rude while waiting in the line but the staff quickly handled the impatient person.

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Customer service was great! That’s very important to me

Customer service was great! That’s very important to me

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All of the young men spoke and greeted me. They all worked together as a team. Very knowledgeable when I asked questions. Were l ...

All of the young men spoke and greeted me. They all worked together as a team. Very knowledgeable when I asked questions. Were loud enough so I could hear what they were saying. They even helped me find a tire place to go get it fixed near by the store. I was very impressed by these young gentlemen working together and providing great customer service.

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All services

All services

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The gentlemen that actually performed the work worked well as a team. That is a sign of good management in my book. communicat ...

The gentlemen that actually performed the work worked well as a team. That is a sign of good management in my book. communication and assisting one another was 100% apparent during my visit. They could use a little training on replacing the different types of windshield wipers.

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The staffs were very professional and helpful.

The staffs were very professional and helpful.

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Fast, efficient, and great service.

Fast, efficient, and great service.

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The guys were friendly, took the time to explain everything, seemed very knowledgable, funny, and patient. I liked that my visi ...

The guys were friendly, took the time to explain everything, seemed very knowledgable, funny, and patient. I liked that my visit was short but done well.

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Fast serviceGood priceFriendly knowledgable staffGood location

Fast serviceGood priceFriendly knowledgable staffGood location

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Quick and easy

Quick and easy

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The location is very convenient. The service area and inside is clean and well maintained. The staff is professional and court ...

The location is very convenient. The service area and inside is clean and well maintained. The staff is professional and courteous. Overall experience, very satisfied.

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Very quick and efficient service. Much better experience than my last visit as it was too much upselling.

Very quick and efficient service. Much better experience than my last visit as it was too much upselling.

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Well done job ! Thanks

Well done job ! Thanks

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Knowledgeable staff, low prices, great hours, and no wait.

Knowledgeable staff, low prices, great hours, and no wait.

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It was very quick and it was drive through

It was very quick and it was drive through

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I’m always satisfied coming to Valvalin for oil changes I love how fast they change your oil

I’m always satisfied coming to Valvalin for oil changes I love how fast they change your oil

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Very helpful and attentive to my needs!

Very helpful and attentive to my needs!

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The staff just pressured me too much on buying additional services that I wasn't interested in such as transmission and radiator ...

The staff just pressured me too much on buying additional services that I wasn't interested in such as transmission and radiator flushes outside of the norm.

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Quick service and knowledgeable representatives.

Quick service and knowledgeable representatives.

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That was very courteous, knowledgeable, and professional. The process was quick and easy, and they serve to me in a very timely ...

That was very courteous, knowledgeable, and professional. The process was quick and easy, and they serve to me in a very timely manner.

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great informed and nice people

great informed and nice people

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It is very quick, smooth and requires no appointment.

It is very quick, smooth and requires no appointment.

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As always, service is great

As always, service is great

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The technician was friendly, helpful, and very quick

The technician was friendly, helpful, and very quick

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Dre provided excellent customer service as always.

Dre provided excellent customer service as always.

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No particular reason.

No particular reason.

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Courteous and fast service. Staff went out of his way to explain needed service and be sure that settings were reset correctly

Courteous and fast service. Staff went out of his way to explain needed service and be sure that settings were reset correctly

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The Staff is always friendly and helpful. They checked the code for my Engine Light and my Engine Filter.

The Staff is always friendly and helpful. They checked the code for my Engine Light and my Engine Filter.

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I had to wait

I had to wait

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It took longer than the last time, I think because they were under staffed. It seemed like I sat there with nothing happening fo ...

It took longer than the last time, I think because they were under staffed. It seemed like I sat there with nothing happening for some time. Or maybe things just weren’t being communicated.

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Fantastic service! Great employees!

Fantastic service! Great employees!

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I love to quick and friendly service.

I love to quick and friendly service.

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Very prompt attention.

Very prompt attention.

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I was not “allowed” to s seclect a conventional oil change and was made to select a more expensive service.

I was not “allowed” to s seclect a conventional oil change and was made to select a more expensive service.

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Love it there! Knowledgeable and friendly staff. Easy access to the facility. Quick and efficient. My only compliant: the price. ...

Love it there! Knowledgeable and friendly staff. Easy access to the facility. Quick and efficient. My only compliant: the price. For the same price tag I could go to a dealership and get a tire rotation in addition to the oil change and fluid top off, but the dealerships are much farther out from me.

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Always a pleasant visit. So much faster than going to the dealership etc...I highly recommend valvoline to all my friends and fa ...

Always a pleasant visit. So much faster than going to the dealership etc...I highly recommend valvoline to all my friends and fam. I love not having to get out of my car and wait for hours.

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Upon my request, everything was done efficiently.

Upon my request, everything was done efficiently.

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No particular reason

No particular reason

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I think the staff did a great job. I think it is probably a fair price.

I think the staff did a great job. I think it is probably a fair price.

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Because no one is perfect!

Because no one is perfect!

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the cashier was nice and friendly no problems

the cashier was nice and friendly no problems

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The attendants were SO nice, efficient, and knowledgeable!

The attendants were SO nice, efficient, and knowledgeable!

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Clean facilities

Clean facilities

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The manager of the location was the one that took care of my visit. He went over certain things, like air filters and such and m ...

The manager of the location was the one that took care of my visit. He went over certain things, like air filters and such and made sure that i didnt need it replaced. He gave good customer service. And the best part was I didn't have to take my baby out of the car to wait in a waiting area.

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In and out service

In and out service

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Very nice people, quick service, did not try to scam me even though I had no idea what I was doing, fast service

Very nice people, quick service, did not try to scam me even though I had no idea what I was doing, fast service

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Prompt, courteous good service

Prompt, courteous good service

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I was first intrigued by the location, I use to go to the one in Bowie, MD but now that I live in Laurel, MD, this locations is ...

I was first intrigued by the location, I use to go to the one in Bowie, MD but now that I live in Laurel, MD, this locations is much closer. At the time I arrived, although I didn't expect for there to be a wait, there was but it wasn't that bad especially since my presence was acknowledged right away. The time it took for the oil change was fast and I like how they checked for other things my car needs. I'll be getting those things taken care of at a later date simply because I just didn't have enough money. I was barely able to get my oil changed but that's a must so next time I'll get the minor stuff fixed.

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I love this particular one, everyone is respectful and helpful. Provides follow-up information regarding your car and next oil ...

I love this particular one, everyone is respectful and helpful. Provides follow-up information regarding your car and next oil change. I am always satisfied with the service here and worth the drive from Baltimore to have my car taken care of there.

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It was fast in & out

It was fast in & out

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Good Service

Good Service

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The manager came and asked to check my cabin filter. A) I did not know what that was, B) I didn't know he was the manager, C) ...

The manager came and asked to check my cabin filter. A) I did not know what that was, B) I didn't know he was the manager, C) I wasn't sure what to expect. When he showed me the filter it was disgusting. It was definitely in need of a change and the manager explained what its purpose was. I had mentioned NO ONE ever had asked to see the cabin filter...hence my surprise when he asked and showed it to me. I spoke to several family & friends who hadn't heard of it either. Thankful for his expertise. Cabin filter changed! And is clean!

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Long wait outside with no greeter.

Long wait outside with no greeter.

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Fast service what I like

Fast service what I like

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I enjoy the service each time I visit and the fact I can remain in my vehicle while the work is being performed.

I enjoy the service each time I visit and the fact I can remain in my vehicle while the work is being performed.

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The price for the replacement of two filters and an oil change were too costly as it didn’t include tire rotation. In the future ...

The price for the replacement of two filters and an oil change were too costly as it didn’t include tire rotation. In the future I will be patronizing another busibess which provides similar services inclusive of an oil change without a costly price.

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Great group of guys, very helpful and knowledgeable

Great group of guys, very helpful and knowledgeable

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Fast service

Fast service

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I absolutely love the customer service that I receive. The same young man see me when I go (Mark) he is very polite and friendl ...

I absolutely love the customer service that I receive. The same young man see me when I go (Mark) he is very polite and friendly.

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Everything was done in a timely basis; job well done! Valvoline is my car maintenance company for the rest of my life.

Everything was done in a timely basis; job well done! Valvoline is my car maintenance company for the rest of my life.

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I very seldom give highly satisfied, because there is always room for improvement.

I very seldom give highly satisfied, because there is always room for improvement.

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Because I have been using valvoline to change my oil for years now... I prefer u guys over your competitors... And so far u have ...

Because I have been using valvoline to change my oil for years now... I prefer u guys over your competitors... And so far u haven't gave me a reason not to come back... Ps... a cheaper oil change will always get my vote.. Yours is getting to high for me...

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Prices for additional services too high

Prices for additional services too high

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Fast, convenient and professional service team

Fast, convenient and professional service team

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The service supervisor was very informative and asked the appropriate questions concerning my car care and recommended future ca ...

The service supervisor was very informative and asked the appropriate questions concerning my car care and recommended future car care needs.

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Pointed out my in car cabin air filter was filthy. And got it taken care of. Great job.

Pointed out my in car cabin air filter was filthy. And got it taken care of. Great job.

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There was no pressure to purchase. I wasn't made to feel "less than" just because I'm a woman. The service representative took t ...

There was no pressure to purchase. I wasn't made to feel "less than" just because I'm a woman. The service representative took the time during the oil change process to explain and educate me as he went along.

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Staff person was pleasant and helpful. Oil change was done in short order.

Staff person was pleasant and helpful. Oil change was done in short order.

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Friendly and professional service.

Friendly and professional service.

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Everything Was Perfect!

Everything Was Perfect!

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It was a good service

It was a good service

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If was done quickly and efficiently!

If was done quickly and efficiently!

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Staff was awesome! Friendly and professional. Also the business process (stay in car and receive walk-up service) is the best! W ...

Staff was awesome! Friendly and professional. Also the business process (stay in car and receive walk-up service) is the best! Waiting in my car is so much more comfortable for me.

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great customer service

great customer service

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The service technician was trying to take off my glove compartment unsuccessfully, then tried using a pick-styled tool. I was a ...

The service technician was trying to take off my glove compartment unsuccessfully, then tried using a pick-styled tool. I was afraid he was going to break something, then he gave up & said someone before must have broken it then reattached it. The last time I got an oil change, the technician opened it with no problem & changed out the cabin air filter.

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I was very satisfied.

I was very satisfied.

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Very curious staff. Just needed basic oil change. Was asked for other services, wipers, air filter, e ct but not pressured.

Very curious staff. Just needed basic oil change. Was asked for other services, wipers, air filter, e ct but not pressured.

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Fast, I can see everything .

Fast, I can see everything .

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Employee not specify final price of service and not indicate different options

Employee not specify final price of service and not indicate different options

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I was satisfied with my service

I was satisfied with my service

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Pricing could be brought down to compete with private shops in the area.

Pricing could be brought down to compete with private shops in the area.

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Always had a great experience

Always had a great experience

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The service was very quick! It was also a bonus that Ingotnto stay in my car. The person that worked on my car was very friendly ...

The service was very quick! It was also a bonus that Ingotnto stay in my car. The person that worked on my car was very friendly and knowledgeable! The entire experience was very pleasing!

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You have a great staff ,they were kind of busy this day but the wait time was not long ,love the service.i give you 5 stars.

You have a great staff ,they were kind of busy this day but the wait time was not long ,love the service.i give you 5 stars.

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It was just an oil change.It was fast and courteous. As usual... And i must say it do cost more than other places.. So.. I just ...

It was just an oil change.It was fast and courteous. As usual... And i must say it do cost more than other places.. So.. I just hope the cost dont go up any more than it is.. or i will b going elsewhere from now on.. Keep the cost down.. 70 dollars for a oil change.. VERY COSTLY AS IT IS... WOW..

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Technician and other associates were terrific! Very professional. Very knowledgeable and made the experience pleasant!

Technician and other associates were terrific! Very professional. Very knowledgeable and made the experience pleasant!

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Fast and courteous service

Fast and courteous service

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I was surprised at the friendliness and fast service.

I was surprised at the friendliness and fast service.

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Everything was quick and efficient

Everything was quick and efficient

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PROMPT AND PROFESSIONAL SERVICE

PROMPT AND PROFESSIONAL SERVICE

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The staff does what I need, no complications or delays.

The staff does what I need, no complications or delays.

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Very timely and courteous service. The prices are still reasonable and that is the most important part.

Very timely and courteous service. The prices are still reasonable and that is the most important part.

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Great customer service a very speedy experience

Great customer service a very speedy experience

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Timely professional service without the high pressure sales approach.

Timely professional service without the high pressure sales approach.

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Explanation of prices for extras

Explanation of prices for extras

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Great service

Great service

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I wanted to have my 2 front windshield wipers and 1 rear wiper changed, but your prices are so expensive people should be fired ...

I wanted to have my 2 front windshield wipers and 1 rear wiper changed, but your prices are so expensive people should be fired for pricing them like that.

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Quick, fast and very good service thanks

Quick, fast and very good service thanks

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Professional workers. Thank You

Professional workers. Thank You

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I think the price should be about $10.00 less.

I think the price should be about $10.00 less.

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Always appreciate how fast the service is and how nice and helpful the staff is. I’ve been multiple times with both of my vehicl ...

Always appreciate how fast the service is and how nice and helpful the staff is. I’ve been multiple times with both of my vehicles and have yet to have a bad experience.

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This was my first time and they were quick and knowledgeable

This was my first time and they were quick and knowledgeable

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The workers were friendly, funny, kind, and helpful! I was in and out in 10 minutes flat.

The workers were friendly, funny, kind, and helpful! I was in and out in 10 minutes flat.

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Besides the initial wait, process was quick and easy. Good customer service and knowledgeable staff.

Besides the initial wait, process was quick and easy. Good customer service and knowledgeable staff.

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I was able to get the service that I wanted done in a decent time although I had to wait a while.

I was able to get the service that I wanted done in a decent time although I had to wait a while.

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The staff are friendly and professional. I dont have to get out of my car

The staff are friendly and professional. I dont have to get out of my car

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Extremely friendly and courteous staff. Quick service

Extremely friendly and courteous staff. Quick service

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Without the coupon a little pricey

Without the coupon a little pricey

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Service was excellent. Very friendly

Service was excellent. Very friendly

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My oil change was done in a timely manner because I did not have to wait. Also, the staff was very informative and polite.

My oil change was done in a timely manner because I did not have to wait. Also, the staff was very informative and polite.

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They are always very nice and knowledgeable.The waiting time is very short the system they use us very efficient.

They are always very nice and knowledgeable.The waiting time is very short the system they use us very efficient.

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liked the fact I didn't have to leave the car....

liked the fact I didn't have to leave the car....

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I always come here for my oil change and the wait time is very minimal. That is a great service to have considering how busy one ...

I always come here for my oil change and the wait time is very minimal. That is a great service to have considering how busy one can get throughout the day.

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I feel that there is ways room for improvement.

I feel that there is ways room for improvement.

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Perfect

Perfect

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They went above and beyond to ensure my vehicle was serviced correctly

They went above and beyond to ensure my vehicle was serviced correctly

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Great staff

Great staff

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Service

Service

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The main technician was just wanted to get me in and out. Other places they make you feel welcomed and actually make you feel li ...

The main technician was just wanted to get me in and out. Other places they make you feel welcomed and actually make you feel like they care about the car and the service. One of the helpers was in such a bad mood didn’t say hi , seemed like he didn’t want to be there and just plainly hated his job. As a customer that kills the mood. Overall it was ok , but the attitudes can kill a business

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Made a friendly impression as he wanted make sure my vehicle was ok. Nice conversation explaining the difference in oils. Recomm ...

Made a friendly impression as he wanted make sure my vehicle was ok. Nice conversation explaining the difference in oils. Recommended me a great place to get tires according to my budget. Just an a-1 place to go to.

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Team was knowledgeable and recommended where I get an o2 sensor

Team was knowledgeable and recommended where I get an o2 sensor

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Friendly staff, great customer service. Notified me about the current condition of my filter. Service was fast. They had me in a ...

Friendly staff, great customer service. Notified me about the current condition of my filter. Service was fast. They had me in and out while being professional and nice!

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Quickness of service and knowledge of my vehicle based on past visits

Quickness of service and knowledge of my vehicle based on past visits

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Arrived before location opened. Opened the door on time, brought me in, I pulled out 15 minutes later... Perfect. Exactly what I ...

Arrived before location opened. Opened the door on time, brought me in, I pulled out 15 minutes later... Perfect. Exactly what I needed to start my day.

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The guys were friendly remember me as a returning customer. That was a nice touch!

The guys were friendly remember me as a returning customer. That was a nice touch!

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staff not very friendly

staff not very friendly

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Going to the Laurel Valvolive Instant Oil Change is a stress free experience. The staff is friendly, efficient and knowledgeable ...

Going to the Laurel Valvolive Instant Oil Change is a stress free experience. The staff is friendly, efficient and knowledgeable. They told me of recommended service, gave me pricing, and didn’t make me feel bad when I couldn't afford to complete all the recommended items. They gave me a printout with the services and prices so I can plan ahead for my next visit.

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Danzel (spelling) was great - the first Valvoline visit I had a few months ago the gentleman who helped me went through the enti ...

Danzel (spelling) was great - the first Valvoline visit I had a few months ago the gentleman who helped me went through the entire checklist of things they checked (which he printed), showed me suggestions for further services (in a non-pushy way; this was great info for me to have as a new car owner), and answered general questions I had about the car. This second visit was quick, efficient, and exactly what I had in mind, but I couldn't help wonder why the service was different between the two shops

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I did not receive a full check of my vehicle. The person on staff just checked the boxes. Also, he could not rest my oil cha ...

I did not receive a full check of my vehicle. The person on staff just checked the boxes. Also, he could not rest my oil change indicator in my car.

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Staff was very professional and knowledgeable. Answered all my questions with no problems. It was a pleasant experience for me. ...

Staff was very professional and knowledgeable. Answered all my questions with no problems. It was a pleasant experience for me. I'll definitely come back.

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It took over 30 minutes to do even though I was the only car there. Another car pulled up a few minutes after me, they stopped w ...

It took over 30 minutes to do even though I was the only car there. Another car pulled up a few minutes after me, they stopped working on my car, changed his oil, and then went back to mine.

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regular customer its sort of derive through oil change speedy and quick oil changethats is priority reason also pric ...

regular customer its sort of derive through oil change speedy and quick oil changethats is priority reason also pricking structure is slightly high but over all less time consuming is reason generally all other things ok thank you

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Friendly staff and fast service.

Friendly staff and fast service.

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They are very prompt and courteous. Knowledgeable too

They are very prompt and courteous. Knowledgeable too

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Had a thanksgiving coupon that said $12.00 off synthetic blend, but they only gave me $10.00 off.

Had a thanksgiving coupon that said $12.00 off synthetic blend, but they only gave me $10.00 off.

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It is simply as expected. I like not being pressured to buy additional items. The tech pylled out the air filter, but said it ...

It is simply as expected. I like not being pressured to buy additional items. The tech pylled out the air filter, but said it looked fine. Other non-named service providers would have tried to sell me a new one, as well as wiper blades, radiator flush, etc. Makes your service honest.

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I am in then out.

I am in then out.

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Only one car in front of me. I got to stay in car while service was done.

Only one car in front of me. I got to stay in car while service was done.

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professional and quick

professional and quick

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I've never been here before. My fiancee recommend that I go to valvoline. I'm glad I did the staff was very courteous and knowle ...

I've never been here before. My fiancee recommend that I go to valvoline. I'm glad I did the staff was very courteous and knowledgeable of product and vehicle. The wait wasn't very long,and the service was wonderful. Looking forward to come here on a regular basis.

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The staff was very nice, called my by my last name. told me everything they were doing.

The staff was very nice, called my by my last name. told me everything they were doing.

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I was very satisfied with the service. The attendants were very efficient and friendly. Please keep up the good work! Thank you ...

I was very satisfied with the service. The attendants were very efficient and friendly. Please keep up the good work! Thank you very much!

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Directed to servce bay, immediately. Didn't have to leave the vehicle. Service techs were very professional, in their work. Plus ...

Directed to servce bay, immediately. Didn't have to leave the vehicle. Service techs were very professional, in their work. Plus, the entire process was completed in less 30 - 45 minutes. I'm contemplating taking my Porsche 911 there for an oil change. I said "contemplating"!!!

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I was highly satisfied for multiple reasons. There was no line that I had to wait in the sales lady was extremely friendly and h ...

I was highly satisfied for multiple reasons. There was no line that I had to wait in the sales lady was extremely friendly and helpful. I did not feel like I was pressured to purchase anything I did not need. The atmosphere was very clean and friendly.

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Service from the employees were great. The cost of the oil change however was very expensive.

Service from the employees were great. The cost of the oil change however was very expensive.

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It was my first visit each employee was professional and very knowledgeable about their craft.

It was my first visit each employee was professional and very knowledgeable about their craft.

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I was please with the speed in which I was in and out.

I was please with the speed in which I was in and out.

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The overall experience was great, the service didn't take too long, and the staff was courteous and professional.

The overall experience was great, the service didn't take too long, and the staff was courteous and professional.

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My assistant was polite and explained to me step by step as he carried out the services, with a smile.

My assistant was polite and explained to me step by step as he carried out the services, with a smile.

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Great staff there like family make u feel comfortable the whole time. Very good staff.

Great staff there like family make u feel comfortable the whole time. Very good staff.

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Quick friendly service. I trust that the service was well done and high quality.

Quick friendly service. I trust that the service was well done and high quality.

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I received all of the services requested in a timely manner and the workers were very friendly and knowledgeable.

I received all of the services requested in a timely manner and the workers were very friendly and knowledgeable.

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The staff was super friendly

The staff was super friendly

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She properly changed my tires

She properly changed my tires

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Fast friendly service

Fast friendly service

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I don't like being offered services when there is no real knowledge on the status of my car

I don't like being offered services when there is no real knowledge on the status of my car

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Nice people and they did a very nice job Danzel was very professional

Nice people and they did a very nice job Danzel was very professional

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The gentleman that performed the service was very nice and professional I’ll be returning again He deserves a good Job and aThan ...

The gentleman that performed the service was very nice and professional I’ll be returning again He deserves a good Job and aThank youKevin McM

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Very friendly and professional staff. Quick service.

Very friendly and professional staff. Quick service.

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Fast. Friendly, and efficient. I love this valvoline oil change station. They are always so nice and write notes so they don't a ...

Fast. Friendly, and efficient. I love this valvoline oil change station. They are always so nice and write notes so they don't ask us the same questions. Keep up the great service!!!

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I am very satisfied with how my car is running after I have change my transmission fluid awesome

I am very satisfied with how my car is running after I have change my transmission fluid awesome

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It was quick and convient.

It was quick and convient.

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The customer experience was wonderful from staff to management.

The customer experience was wonderful from staff to management.

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Cool staff. Very friendly.

Cool staff. Very friendly.

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FAST QUICK SERVICE AND CUSTOMER SERVICE WAS AWESOME

FAST QUICK SERVICE AND CUSTOMER SERVICE WAS AWESOME

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Because of the quickness of service

Because of the quickness of service

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Labor Day weekend ... you had a 20% discount on service. Staff immediately acknowledged that they'd honor the coupon. Fast, ef ...

Labor Day weekend ... you had a 20% discount on service. Staff immediately acknowledged that they'd honor the coupon. Fast, efficient, understood I didn't want upsell on air filters & wipers .... did the job without a fuss.

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Fast and friendly service without having to leave my vehicle.

Fast and friendly service without having to leave my vehicle.

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The service was prompt. I liked the fact that I stayed in my vehicle while the service was being done. Was greeted by 4 technici ...

The service was prompt. I liked the fact that I stayed in my vehicle while the service was being done. Was greeted by 4 technicians who happened to see me or pass by me. Felt more confident about the process.

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Quick and easy.

Quick and easy.

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Friendly and fast service

Friendly and fast service

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great customer service rep and reasonable time frame to obtain services.

great customer service rep and reasonable time frame to obtain services.

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Hardly any wait time. Courteous employees

Hardly any wait time. Courteous employees

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the people did their jobs, which is hard to find in some parts of the country now

the people did their jobs, which is hard to find in some parts of the country now

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I have been using this service for some time now and I admire the professionalism and speed used to serve me each visit

I have been using this service for some time now and I admire the professionalism and speed used to serve me each visit

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Quick easy and the price seems to be perfect

Quick easy and the price seems to be perfect

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Receipt was supposed to be emailed to me, but before I could confirm the address, it was sent. I thought I should get it since I ...

Receipt was supposed to be emailed to me, but before I could confirm the address, it was sent. I thought I should get it since I get the ads and this survey, but it still hasn't shown up. I needed it for the records on this car.

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The guys are always fast and courteous. The reason I will not be returning to this shop in the next 90 days is that I am reloca ...

The guys are always fast and courteous. The reason I will not be returning to this shop in the next 90 days is that I am relocating to California but Valvoline has my business out there!!!

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I could not understand what they were saying st times. I just know what I need and tell them

I could not understand what they were saying st times. I just know what I need and tell them

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Service rep was polite and courteous. Service was quick.

Service rep was polite and courteous. Service was quick.

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The courtesy that was shown to me during my visit was thoughtful.

The courtesy that was shown to me during my visit was thoughtful.

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It was fast and the service was excellent as usual.

It was fast and the service was excellent as usual.

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The Proffessionalism of the workers.

The Proffessionalism of the workers.

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It's a great experience. The people that work there are amazing! I trust them and that means a great deal to me.

It's a great experience. The people that work there are amazing! I trust them and that means a great deal to me.

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Drew was extremely knowledgeable and helpful. He always has amazing customer service. In addition I was in and out on a Saturday ...

Drew was extremely knowledgeable and helpful. He always has amazing customer service. In addition I was in and out on a Saturday afternoon.

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The knowledge of the staff and since my car is over 100,000 mikes the services they recommend I trust

The knowledge of the staff and since my car is over 100,000 mikes the services they recommend I trust

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I was satisfied with the level of service that I received at this location because the staff was pleasant professional and court ...

I was satisfied with the level of service that I received at this location because the staff was pleasant professional and courteous as always. They took the time to explain to me each thing they did during each step and why those steps were necessary if I asked why. They never became frustrated or discourteous. As a result of the services I received during my visits I will always recommend Valvoline to my friends and family.

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The male staff is somehow unprofessional.

The male staff is somehow unprofessional.

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The price is crazy high even with the 20 percent off discount. I was never told the starting price. I can go anywhere in the are ...

The price is crazy high even with the 20 percent off discount. I was never told the starting price. I can go anywhere in the area for an oil change and it won't cost as much. Further another person who arrived after me, with an SUV finished before me. I sent the coupon to my five kids, then told them don't go. The just go to the dealership they are cheaper.

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Knowledgeable associates

Knowledgeable associates

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It was fast & the guys were very professional & friendly.

It was fast & the guys were very professional & friendly.

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Excellent service

Excellent service

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Courteous experience and fast service

Courteous experience and fast service

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prompt and courteous service. Liked out the technician inspected the lights, air pressure in the tires, air filter, all the vit ...

prompt and courteous service. Liked out the technician inspected the lights, air pressure in the tires, air filter, all the vital fluid levels (oil, transmission, washer, etc...).

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I HAVE BEEN TO YOUR COMPETITOR AND HAVE ALWAYS FELT LIKE I WAS BEING UP SOLD. AS YOUR TECH WAS EXPLAINING WHAT I NEEDED OR DIDN ...

I HAVE BEEN TO YOUR COMPETITOR AND HAVE ALWAYS FELT LIKE I WAS BEING UP SOLD. AS YOUR TECH WAS EXPLAINING WHAT I NEEDED OR DIDN'T, WHEN HE PULLED OUT THE AIR FILTER WHICH APPEARED TO BE DIRTY, BEFORE HE COULD EXPLAIN I SAID, "GO AHEAD AND DO IT." THEN HE EXPLAINED JUST BECAUSE IT LOOKS A LITTLE DIRTY, IT DOESN'T NEED TO BE REPLACED AT THE TIME. HE TOLD ME THAT IT WOULD GATHER A LITTLE DUST ALMOST IMMEDIATELY AND THAT YOU HAD TO LOOK BETWEEN THE VEINS IN ORDER TO TELL IF IT WAS REALLY DIRTY. AND YES, I IMMEDIATELY TOLD A FRIEND ABOUT THE SERVICE AND TO MY SURPRISE, THEY WERE ALREADY USING YOUR SERVICE IN ANOTHER CITY. THANKS FOR THE HONESTY BECAUSE MORE IS NEEDED IN THE AUTOMOTIVE FIELD.

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