Laurel

Friendly staff and good value

Friendly staff and good value

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I use your service all the time. This was the fastest in and out I've ever experienced. The only reason I took the survey

I use your service all the time. This was the fastest in and out I've ever experienced. The only reason I took the survey

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The gentleman who worked with me was excellent. I don't remember his name but he was great. I will be back.

The gentleman who worked with me was excellent. I don't remember his name but he was great. I will be back.

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Customer serviceFriendly staffPrice

Customer serviceFriendly staffPrice

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Everyone was friendly and the service was quick

Everyone was friendly and the service was quick

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I realize selling other services is part of the business model. I usually get those other services done at the dealership and oc ...

I realize selling other services is part of the business model. I usually get those other services done at the dealership and occasionally use places like valvoline for oil changes due to the convenience.

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Refused to accept my email coupon from Valvoline just because it expired. As a regular customer, it should have exception.

Refused to accept my email coupon from Valvoline just because it expired. As a regular customer, it should have exception.

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I used Valvoline several times and I have always been happy about the professionalism, speed and value of the service. I used to ...

I used Valvoline several times and I have always been happy about the professionalism, speed and value of the service. I used to go to Mr. Tire and Jiffy Lube, but never again. Their poor service is my reason for trying Valvoline.

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This is my 4th time at this valvoline. Each visit was pleasant. I'd definitely recommend it to anyone looking to get an oil chan ...

This is my 4th time at this valvoline. Each visit was pleasant. I'd definitely recommend it to anyone looking to get an oil change.

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The friendly staff made my experience very comfortable and quick I recommend to family and friends

The friendly staff made my experience very comfortable and quick I recommend to family and friends

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Very expensive, but quick!

Very expensive, but quick!

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First the price for the service i was provided was not communicated to me before the service was provided.then they charged me a ...

First the price for the service i was provided was not communicated to me before the service was provided.then they charged me about 60 dollars to change just my right head light bulb. I feel $60 for a single bulb is way too expensive. i am highly dissatisfied with this charge and i will communicate to my friends that your charges are too high with respect to light bulbs

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The technicians who worked on my vehicle were friendly and courteous. They even alerted me to some problems with my air filter I ...

The technicians who worked on my vehicle were friendly and courteous. They even alerted me to some problems with my air filter I didn’t know I had. I didn’t get the change but the courtesy check was appreciated.

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The Service Was Quick.The Tech Was Courteous And Knowledgeable.

The Service Was Quick.The Tech Was Courteous And Knowledgeable.

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Great customer service

Great customer service

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1) short waiting time2) friendly attendants3) quick service4) affordable5) close to home

1) short waiting time2) friendly attendants3) quick service4) affordable5) close to home

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They have always helped me. I have an older car and the recommendations have been spot on. I love these people!

They have always helped me. I have an older car and the recommendations have been spot on. I love these people!

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The service technician was Great!

The service technician was Great!

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Such a friendly staff and very knowledgeable

Such a friendly staff and very knowledgeable

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3 bays, only 2 were working-so it created a bottle neck outside with 5 cars waiting upon my arrival.

3 bays, only 2 were working-so it created a bottle neck outside with 5 cars waiting upon my arrival.

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Fast and easy

Fast and easy

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fast,professional,friendly.retains records for my warranty.sends me coupons and notification for my next service.

fast,professional,friendly.retains records for my warranty.sends me coupons and notification for my next service.

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Been going there almost 4 years always helpful pleasant and Super knowledgeable

Been going there almost 4 years always helpful pleasant and Super knowledgeable

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The service was quick and the staff were knowledgeable and friendly.

The service was quick and the staff were knowledgeable and friendly.

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The oil change alone cost over $100. I can go to Chesapeake Exxon in Annapolis and get an oil change using Mobil One synthetic f ...

The oil change alone cost over $100. I can go to Chesapeake Exxon in Annapolis and get an oil change using Mobil One synthetic for around $50. I usually go there but they don't have a waiting room so I'd be forced to sit outside in cold weather.

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Yes everyone there is wonderful and nice

Yes everyone there is wonderful and nice

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This was my second oil change at Valvoline and i was happy with the first one.

This was my second oil change at Valvoline and i was happy with the first one.

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The tech was friendly and knowledgeable, I asked questions and he answered them. Overall he was super helpful and pleasant.

The tech was friendly and knowledgeable, I asked questions and he answered them. Overall he was super helpful and pleasant.

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-had to wait outside even though there was only one car in the service area-techs kept changing from car to car, constantly goin ...

-had to wait outside even though there was only one car in the service area-techs kept changing from car to car, constantly going from one car to another-was trying to tell them about the coupon and they (2 techs) kept saying wait without any explanation as to when it was appropriate time

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The cost was outrageous for a standard oil change. The cost was ridiculous and unfortunately you don't get the cost until you ar ...

The cost was outrageous for a standard oil change. The cost was ridiculous and unfortunately you don't get the cost until you are in the bay, but this was a routine oil change costing over $60, unacceptable.

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Great customer service!! Friendly and knowledgeable staff

Great customer service!! Friendly and knowledgeable staff

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Everyone was nice & very gracious & everything went perfect

Everyone was nice & very gracious & everything went perfect

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Quick and friendly service

Quick and friendly service

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I’ve used there already and they were super friendly, came back and one of the workers recognized me as already being there alth ...

I’ve used there already and they were super friendly, came back and one of the workers recognized me as already being there although he deals with hundreds of people.

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The staff was efficient and courteous on a early Sunday morning. They made me feel welcome and had me done with knowledge of wha ...

The staff was efficient and courteous on a early Sunday morning. They made me feel welcome and had me done with knowledge of what may be needed. They are better than all the competition around.

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The wait was almost 20-25 mins, and one of the service techs came over to fill my tires with air and on one side of my vehicle a ...

The wait was almost 20-25 mins, and one of the service techs came over to fill my tires with air and on one side of my vehicle and didn't do the other side, he over inflated the side that he did causing the car to give a signal that there was an issue with the tires. I took it to another service place and they fixed the issue.

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Everyone did there job

Everyone did there job

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Didn’t have to leave my car

Didn’t have to leave my car

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I found it to be expensive for the service offered.

I found it to be expensive for the service offered.

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I like the fact, you can stay in your car while the service is being done...

I like the fact, you can stay in your car while the service is being done...

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Due to expectations of attractive discounts in expensive services, and getting limited discount only not highly satisfied. Other ...

Due to expectations of attractive discounts in expensive services, and getting limited discount only not highly satisfied. Otherwise good to have quality service.

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Staff was professional, personable, courteous and they said Thank you!

Staff was professional, personable, courteous and they said Thank you!

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The service and the time was great.

The service and the time was great.

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Everyone was extremely pleasant and courteous. My technician showed me a clean air filter next to mine and informed me that the ...

Everyone was extremely pleasant and courteous. My technician showed me a clean air filter next to mine and informed me that the next time I come in to have it changed but didn’t try to upsell me on the spot. I will definitely be back and tell friends about it as well.

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Waine was very attentive and honest about not needing to replace a filter. I usually feel like I have to brace myself for all of ...

Waine was very attentive and honest about not needing to replace a filter. I usually feel like I have to brace myself for all of the "extras" that I'm going to "need" to get done. Another gentleman encouraged me to "keep an eye on my back tires because they were low" after he'd put air in them. That was kind. Thank you!

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very well receiving

very well receiving

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It was great experience the tech walk me through everything and answer all my questions and concerns. Very knowledgeable with th ...

It was great experience the tech walk me through everything and answer all my questions and concerns. Very knowledgeable with the services that were provided. I will diffently bring my vechile back to be service there. Thank you for your expertise.

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The Tech Kyle was very professional and friendly Made my experience a very pleasant experience I will pass my experience to frie ...

The Tech Kyle was very professional and friendly Made my experience a very pleasant experience I will pass my experience to friends and family Please pass a long to him that he did a great job 100% Satisfied

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I do not know much about my car. I was passed due for an oil change. They were very helpful, knowledgeable, and fast

I do not know much about my car. I was passed due for an oil change. They were very helpful, knowledgeable, and fast

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First time visiting they were very helpful with my questions in office lots of information my first time but not my last thanks

First time visiting they were very helpful with my questions in office lots of information my first time but not my last thanks

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Great customer service.

Great customer service.

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The service was great, pulled up late on a Sunday was seen immediately (I was the only one there) three people had me in and out ...

The service was great, pulled up late on a Sunday was seen immediately (I was the only one there) three people had me in and out in about 11 minutes. It was very expensive but overall much better than the other oil change places I went to the last year.

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The people that work there make the difference.

The people that work there make the difference.

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Quick service with friendly, professional, and knowledgeable staff.

Quick service with friendly, professional, and knowledgeable staff.

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Excellent customer service experience!

Excellent customer service experience!

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The service was good

The service was good

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This is my second time getting an oil change at this specific location; the customer service is great, despite the wait they wer ...

This is my second time getting an oil change at this specific location; the customer service is great, despite the wait they were respectful and took care of my oil change as soon as possible.

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Real people who do a good job efficiently. Thanks.

Real people who do a good job efficiently. Thanks.

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Very quick and friendly. No pressure

Very quick and friendly. No pressure

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Everything went good for me

Everything went good for me

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First time! It was a great experience. I have to set the bar somewhere.

First time! It was a great experience. I have to set the bar somewhere.

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I have been using Valvoline for over a year now, initially because my grandson worked there. He no longer works there, however s ...

I have been using Valvoline for over a year now, initially because my grandson worked there. He no longer works there, however service was always quick, professional and affordable. I was surprised on this past visit that the cost had gone up considerably.

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The employees were very friendly and helpful

The employees were very friendly and helpful

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Anytime I come in the process move quick and easy. The employee's are always helpful with any questions I have.

Anytime I come in the process move quick and easy. The employee's are always helpful with any questions I have.

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I have been highly satisfied almost every time I come. I love that I never get pushed to buy anything I don't need yet I always ...

I have been highly satisfied almost every time I come. I love that I never get pushed to buy anything I don't need yet I always get offered choices. I feel like I can trust what they tell me and not worry they are just trying to upsell me. Valvoline is not super convenient for me but they make the experience so good, it is worth the trip for me.

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The staff is great. they make thing feel good.

The staff is great. they make thing feel good.

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They forgot to give me my credit card back. Inconvenienced having to drive back to the shop. I wish he would have explained th ...

They forgot to give me my credit card back. Inconvenienced having to drive back to the shop. I wish he would have explained the difference between synthetic blend and synthetic. I would have went with the better of the two

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Didn't have to get out the car

Didn't have to get out the car

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customer service and expertise of mechanics

customer service and expertise of mechanics

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Great customer service and very quick service

Great customer service and very quick service

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Nice staff, and give decent recommendations.

Nice staff, and give decent recommendations.

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Very polite service

Very polite service

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Pricing is pretty expensive, but everything else was great.

Pricing is pretty expensive, but everything else was great.

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They were very helpful. Also, I am glad they do not pressure the customer to buy additional services.

They were very helpful. Also, I am glad they do not pressure the customer to buy additional services.

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Just how easy and quick it was to do. All in all spent about 20minutes at most.

Just how easy and quick it was to do. All in all spent about 20minutes at most.

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Kept trying to sell me filter and tag light bulb after repeatedly saying no

Kept trying to sell me filter and tag light bulb after repeatedly saying no

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Very nice people. Fast and quick service

Very nice people. Fast and quick service

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The experience was quick and easy.

The experience was quick and easy.

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Good customer service.

Good customer service.

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I was highly satisfied with the service because of the experienced people there to let me know what all I needed other than a oi ...

I was highly satisfied with the service because of the experienced people there to let me know what all I needed other than a oil change.I like how it was done in a timely manner.

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The service was excellent it was the Price. I have a 4 cylinder Toyota Camry why am I paying $70 for a standard oil change, I ch ...

The service was excellent it was the Price. I have a 4 cylinder Toyota Camry why am I paying $70 for a standard oil change, I chose the cheapest as well. That is ridiculous. The price was given to me before the service but my car was due and time was a factor. next time I will plan more appropriately and go sit and wait for the service. I truly felt "eye gouged". I will never come back. Work on your prices. Ive paid less for an oil change on a 6 cylinder nissan 370z sports car.

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It was my first experience getting my car serviced in this way, I typically go to the dealership. This was easy, convenient, tho ...

It was my first experience getting my car serviced in this way, I typically go to the dealership. This was easy, convenient, thorough and fast. My boyfriend and I were out running errands and he suggested it spur of the moment when we were driving past, since I had been complaining that I needed to get my oil changed and was procrastinating because I didn’t feel like dealing with the craziness at the dealership. Glad he suggested it!

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Staff was friendly and services was fast

Staff was friendly and services was fast

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Have very good service

Have very good service

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The wait was a bit longer than normal but service was quick once I got in the service shop

The wait was a bit longer than normal but service was quick once I got in the service shop

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The courteous and professional service by all employees is greatly appreciated, all my questions unrelated to my oil change were ...

The courteous and professional service by all employees is greatly appreciated, all my questions unrelated to my oil change were answered with good sound advice and recommendations.

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Service was good, price was higher than I usually pay

Service was good, price was higher than I usually pay

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Even though I had to wait they were upfront about the time and they were visably working on the cars ahead of me. Very nice sta ...

Even though I had to wait they were upfront about the time and they were visably working on the cars ahead of me. Very nice staff.

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Service was quick. Check lights. Tire pressure. Showed me the oil stick when service was complete.

Service was quick. Check lights. Tire pressure. Showed me the oil stick when service was complete.

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Was fast service

Was fast service

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Great customer service and service on my vehicle. Staff was comprehensive regarding what I needed.

Great customer service and service on my vehicle. Staff was comprehensive regarding what I needed.

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No wait. Quick Service.

No wait. Quick Service.

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Very friendly and knowledgeable staff!!!Thank you

Very friendly and knowledgeable staff!!!Thank you

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The courtesy the speed the recommandation the price the all value

The courtesy the speed the recommandation the price the all value

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The staff was very courteous and friendly. I did not have to wait at all for the start of my service.

The staff was very courteous and friendly. I did not have to wait at all for the start of my service.

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Nice employees and worked well together

Nice employees and worked well together

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Wow did they push selling the extras. From upgraded oil (couldn’t believe I couldn’t get 5w30 oil for less than $60) to a $30 ai ...

Wow did they push selling the extras. From upgraded oil (couldn’t believe I couldn’t get 5w30 oil for less than $60) to a $30 air files and a $30 cabin air filter. On top of that, I don’t think they actually checked all of the fluids (as stated in the lit of things they check). Very disappointed and will not be returning. I have more confidence in Jiffy Lube.

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Great staff keeps you fully apprised of the status at each point. Service Manager also helped me locate a coupon I had.

Great staff keeps you fully apprised of the status at each point. Service Manager also helped me locate a coupon I had.

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Your hole crew was standing out side looking at one of their coworkers car I understand when u have down time u can do what you ...

Your hole crew was standing out side looking at one of their coworkers car I understand when u have down time u can do what you need to but don’t look at me and put your head down and continue talking about the car. Problem 2 I was told cause I didn’t bye the synthetic oil if they for get to put the plug in my oil pain the engine wouldn’t be covered what kind of shop are you guys running I take all my cars to you but I feel a little shaky coming back

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It is an oil change, not brain surgery. The tech was competent, the price a bit high, but I knew that going in.

It is an oil change, not brain surgery. The tech was competent, the price a bit high, but I knew that going in.

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Everyone was great. Knowing what their individual duties were to contribute to the overall goal of satisfying the customer and t ...

Everyone was great. Knowing what their individual duties were to contribute to the overall goal of satisfying the customer and they did. I was totally satisfied by the person who guided me into the service bay to the person who explained what he was doing to my car, to the person who directed me out of the service bay. Good job everyone!

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I think the synthetic oil change is a bit overpriced. However, it is otherwise worth it for the convenience.Then, I noticed my r ...

I think the synthetic oil change is a bit overpriced. However, it is otherwise worth it for the convenience.Then, I noticed my return mileage was only 3,000 miles. So, usually when I get full synthetic, the return mileage is 6,000 or even 7,000 miles later. Was it a mistake? Did I get the wrong oil? Or, was it just a simple mistake? I presume it was a mistake, but I am left with a bit of doubt in my mind.

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The service reps were very friendly and didn’t shame me for having gone a long time without getting an oil change.

The service reps were very friendly and didn’t shame me for having gone a long time without getting an oil change.

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Employees were very nice, engaging, and welcoming at the facility. Service was quick and actually less than the projected time.

Employees were very nice, engaging, and welcoming at the facility. Service was quick and actually less than the projected time.

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Excellent customer service !!! it exceeded my expectation. Didn't feel rushed , staff took time and I felt as my car was the o ...

Excellent customer service !!! it exceeded my expectation. Didn't feel rushed , staff took time and I felt as my car was the only vehicle . Overall great experience and service

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I was told that valvoline will no longer be accepting internet coupons

I was told that valvoline will no longer be accepting internet coupons

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Kyle, the technician that greeted me, was personable and professional...great people skills!Also, before I pulled into the bay, ...

Kyle, the technician that greeted me, was personable and professional...great people skills!Also, before I pulled into the bay, the manager came over and greeted me. He explained why the Petro-truck was blocking a bay (the side door was broken), and said the wait would be 5-10 minutes. Great customer service is why I keep coming back to Valvoline, in Laurel.

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It was easy in and easy out. The assistant manager was courteous, friendly, and professional.

It was easy in and easy out. The assistant manager was courteous, friendly, and professional.

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Great service from staff.. I was satisfy

Great service from staff.. I was satisfy

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Even with the $15.00 off coupon price is REALLY HIGH! I like the fast service but will have to go back to Mr Tire where prices a ...

Even with the $15.00 off coupon price is REALLY HIGH! I like the fast service but will have to go back to Mr Tire where prices are much lower for the exact same product.

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Service was quick and easy; tech explained and educated me on the need for the services I got and I didn’t feel pressured during ...

Service was quick and easy; tech explained and educated me on the need for the services I got and I didn’t feel pressured during the upsell. New uniforms gave them a professional and competent look.

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The service person was very knowledgeable about the problem I was having with my right turn signal and right headlight. He was ...

The service person was very knowledgeable about the problem I was having with my right turn signal and right headlight. He was able to get them working after having taken my car to Jiffy Lube. I have gone 6 months without both because Jiffy Lube told me to take the car to the dealer. Very good customer relations.

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Good customer service

Good customer service

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Customer service was great

Customer service was great

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I was in, they inspected my car, gave me quotes, I chose what I wanted, and was on my way. I think the entire process mayyybe to ...

I was in, they inspected my car, gave me quotes, I chose what I wanted, and was on my way. I think the entire process mayyybe took 25 minutes, and when time is money they definitely made sure it was spent efficiently. They were also very knowledgeable and courteous to me as I am a military veteran

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Everything was great, except the price just to check the transmission

Everything was great, except the price just to check the transmission

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Highly satisfied with the Tech my experience always great that way always return Valvoline.They give me best advice when come t ...

Highly satisfied with the Tech my experience always great that way always return Valvoline.They give me best advice when come to my vehicle.I Thank you.

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I normally brought my truck to your glen burnie location, I notice your manager Rodney used to service my vehicle there and he’s ...

I normally brought my truck to your glen burnie location, I notice your manager Rodney used to service my vehicle there and he’s now at the laurel location. Top notch service, drew Darrell and Rodney did a great job “best oil change I’ve ever had”

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I like the customer service and they are very knowledgeable and give you fast service.

I like the customer service and they are very knowledgeable and give you fast service.

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I very disappointed that I couldn't get the coupon discount when I left my coupon at home.

I very disappointed that I couldn't get the coupon discount when I left my coupon at home.

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Quick easy efficient service

Quick easy efficient service

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They pump my tires !

They pump my tires !

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As always, they explain everything and the keep a history of car maintenance.

As always, they explain everything and the keep a history of car maintenance.

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In and out quickly. Customer rep recommended checking cabin filter. Filter was very dirty so replaced.

In and out quickly. Customer rep recommended checking cabin filter. Filter was very dirty so replaced.

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The staff was friendly and knowledgeable. They were able to take care of my car swiftly and efficiently, and it has been running ...

The staff was friendly and knowledgeable. They were able to take care of my car swiftly and efficiently, and it has been running great. This is our third visit. We won’t go anywhere else for oil changes

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I am satisfied. I just think its a little expensive compared to other places ive seen advertised. I can only hope i'm getting t ...

I am satisfied. I just think its a little expensive compared to other places ive seen advertised. I can only hope i'm getting the quality i'm paying all this money for.

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Fast. Friendly. Great price (I had a 10% coupon).

Fast. Friendly. Great price (I had a 10% coupon).

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good, friendly informative customer service

good, friendly informative customer service

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Staff is knowledgeable and accomodating. Someone was being anxious and rude while waiting in the line but the staff quickly hand ...

Staff is knowledgeable and accomodating. Someone was being anxious and rude while waiting in the line but the staff quickly handled the impatient person.

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Customer service was great! That’s very important to me

Customer service was great! That’s very important to me

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All of the young men spoke and greeted me. They all worked together as a team. Very knowledgeable when I asked questions. Were l ...

All of the young men spoke and greeted me. They all worked together as a team. Very knowledgeable when I asked questions. Were loud enough so I could hear what they were saying. They even helped me find a tire place to go get it fixed near by the store. I was very impressed by these young gentlemen working together and providing great customer service.

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All services

All services

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The gentlemen that actually performed the work worked well as a team. That is a sign of good management in my book. communicat ...

The gentlemen that actually performed the work worked well as a team. That is a sign of good management in my book. communication and assisting one another was 100% apparent during my visit. They could use a little training on replacing the different types of windshield wipers.

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The staffs were very professional and helpful.

The staffs were very professional and helpful.

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Fast, efficient, and great service.

Fast, efficient, and great service.

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The guys were friendly, took the time to explain everything, seemed very knowledgable, funny, and patient. I liked that my visi ...

The guys were friendly, took the time to explain everything, seemed very knowledgable, funny, and patient. I liked that my visit was short but done well.

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Fast serviceGood priceFriendly knowledgable staffGood location

Fast serviceGood priceFriendly knowledgable staffGood location

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Quick and easy

Quick and easy

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The location is very convenient. The service area and inside is clean and well maintained. The staff is professional and court ...

The location is very convenient. The service area and inside is clean and well maintained. The staff is professional and courteous. Overall experience, very satisfied.

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Very quick and efficient service. Much better experience than my last visit as it was too much upselling.

Very quick and efficient service. Much better experience than my last visit as it was too much upselling.

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Well done job ! Thanks

Well done job ! Thanks

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Knowledgeable staff, low prices, great hours, and no wait.

Knowledgeable staff, low prices, great hours, and no wait.

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It was very quick and it was drive through

It was very quick and it was drive through

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I’m always satisfied coming to Valvalin for oil changes I love how fast they change your oil

I’m always satisfied coming to Valvalin for oil changes I love how fast they change your oil

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Very helpful and attentive to my needs!

Very helpful and attentive to my needs!

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The staff just pressured me too much on buying additional services that I wasn't interested in such as transmission and radiator ...

The staff just pressured me too much on buying additional services that I wasn't interested in such as transmission and radiator flushes outside of the norm.

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Quick service and knowledgeable representatives.

Quick service and knowledgeable representatives.

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That was very courteous, knowledgeable, and professional. The process was quick and easy, and they serve to me in a very timely ...

That was very courteous, knowledgeable, and professional. The process was quick and easy, and they serve to me in a very timely manner.

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great informed and nice people

great informed and nice people

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It is very quick, smooth and requires no appointment.

It is very quick, smooth and requires no appointment.

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As always, service is great

As always, service is great

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The technician was friendly, helpful, and very quick

The technician was friendly, helpful, and very quick

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Dre provided excellent customer service as always.

Dre provided excellent customer service as always.

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No particular reason.

No particular reason.

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Courteous and fast service. Staff went out of his way to explain needed service and be sure that settings were reset correctly

Courteous and fast service. Staff went out of his way to explain needed service and be sure that settings were reset correctly

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The Staff is always friendly and helpful. They checked the code for my Engine Light and my Engine Filter.

The Staff is always friendly and helpful. They checked the code for my Engine Light and my Engine Filter.

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I had to wait

I had to wait

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It took longer than the last time, I think because they were under staffed. It seemed like I sat there with nothing happening fo ...

It took longer than the last time, I think because they were under staffed. It seemed like I sat there with nothing happening for some time. Or maybe things just weren’t being communicated.

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Fantastic service! Great employees!

Fantastic service! Great employees!

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I love to quick and friendly service.

I love to quick and friendly service.

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Very prompt attention.

Very prompt attention.

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I was not “allowed” to s seclect a conventional oil change and was made to select a more expensive service.

I was not “allowed” to s seclect a conventional oil change and was made to select a more expensive service.

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Love it there! Knowledgeable and friendly staff. Easy access to the facility. Quick and efficient. My only compliant: the price. ...

Love it there! Knowledgeable and friendly staff. Easy access to the facility. Quick and efficient. My only compliant: the price. For the same price tag I could go to a dealership and get a tire rotation in addition to the oil change and fluid top off, but the dealerships are much farther out from me.

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Always a pleasant visit. So much faster than going to the dealership etc...I highly recommend valvoline to all my friends and fa ...

Always a pleasant visit. So much faster than going to the dealership etc...I highly recommend valvoline to all my friends and fam. I love not having to get out of my car and wait for hours.

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Upon my request, everything was done efficiently.

Upon my request, everything was done efficiently.

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No particular reason

No particular reason

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I think the staff did a great job. I think it is probably a fair price.

I think the staff did a great job. I think it is probably a fair price.

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Because no one is perfect!

Because no one is perfect!

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the cashier was nice and friendly no problems

the cashier was nice and friendly no problems

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The attendants were SO nice, efficient, and knowledgeable!

The attendants were SO nice, efficient, and knowledgeable!

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Clean facilities

Clean facilities

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The manager of the location was the one that took care of my visit. He went over certain things, like air filters and such and m ...

The manager of the location was the one that took care of my visit. He went over certain things, like air filters and such and made sure that i didnt need it replaced. He gave good customer service. And the best part was I didn't have to take my baby out of the car to wait in a waiting area.

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In and out service

In and out service

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Very nice people, quick service, did not try to scam me even though I had no idea what I was doing, fast service

Very nice people, quick service, did not try to scam me even though I had no idea what I was doing, fast service

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Prompt, courteous good service

Prompt, courteous good service

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I was first intrigued by the location, I use to go to the one in Bowie, MD but now that I live in Laurel, MD, this locations is ...

I was first intrigued by the location, I use to go to the one in Bowie, MD but now that I live in Laurel, MD, this locations is much closer. At the time I arrived, although I didn't expect for there to be a wait, there was but it wasn't that bad especially since my presence was acknowledged right away. The time it took for the oil change was fast and I like how they checked for other things my car needs. I'll be getting those things taken care of at a later date simply because I just didn't have enough money. I was barely able to get my oil changed but that's a must so next time I'll get the minor stuff fixed.

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I love this particular one, everyone is respectful and helpful. Provides follow-up information regarding your car and next oil ...

I love this particular one, everyone is respectful and helpful. Provides follow-up information regarding your car and next oil change. I am always satisfied with the service here and worth the drive from Baltimore to have my car taken care of there.

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It was fast in & out

It was fast in & out

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Good Service

Good Service

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The manager came and asked to check my cabin filter. A) I did not know what that was, B) I didn't know he was the manager, C) ...

The manager came and asked to check my cabin filter. A) I did not know what that was, B) I didn't know he was the manager, C) I wasn't sure what to expect. When he showed me the filter it was disgusting. It was definitely in need of a change and the manager explained what its purpose was. I had mentioned NO ONE ever had asked to see the cabin filter...hence my surprise when he asked and showed it to me. I spoke to several family & friends who hadn't heard of it either. Thankful for his expertise. Cabin filter changed! And is clean!

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Long wait outside with no greeter.

Long wait outside with no greeter.

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Fast service what I like

Fast service what I like

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I enjoy the service each time I visit and the fact I can remain in my vehicle while the work is being performed.

I enjoy the service each time I visit and the fact I can remain in my vehicle while the work is being performed.

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The price for the replacement of two filters and an oil change were too costly as it didn’t include tire rotation. In the future ...

The price for the replacement of two filters and an oil change were too costly as it didn’t include tire rotation. In the future I will be patronizing another busibess which provides similar services inclusive of an oil change without a costly price.

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Great group of guys, very helpful and knowledgeable

Great group of guys, very helpful and knowledgeable

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Fast service

Fast service

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I absolutely love the customer service that I receive. The same young man see me when I go (Mark) he is very polite and friendl ...

I absolutely love the customer service that I receive. The same young man see me when I go (Mark) he is very polite and friendly.

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Everything was done in a timely basis; job well done! Valvoline is my car maintenance company for the rest of my life.

Everything was done in a timely basis; job well done! Valvoline is my car maintenance company for the rest of my life.

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I very seldom give highly satisfied, because there is always room for improvement.

I very seldom give highly satisfied, because there is always room for improvement.

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Because I have been using valvoline to change my oil for years now... I prefer u guys over your competitors... And so far u have ...

Because I have been using valvoline to change my oil for years now... I prefer u guys over your competitors... And so far u haven't gave me a reason not to come back... Ps... a cheaper oil change will always get my vote.. Yours is getting to high for me...

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Prices for additional services too high

Prices for additional services too high

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Fast, convenient and professional service team

Fast, convenient and professional service team

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The service supervisor was very informative and asked the appropriate questions concerning my car care and recommended future ca ...

The service supervisor was very informative and asked the appropriate questions concerning my car care and recommended future car care needs.

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Pointed out my in car cabin air filter was filthy. And got it taken care of. Great job.

Pointed out my in car cabin air filter was filthy. And got it taken care of. Great job.

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There was no pressure to purchase. I wasn't made to feel "less than" just because I'm a woman. The service representative took t ...

There was no pressure to purchase. I wasn't made to feel "less than" just because I'm a woman. The service representative took the time during the oil change process to explain and educate me as he went along.

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Staff person was pleasant and helpful. Oil change was done in short order.

Staff person was pleasant and helpful. Oil change was done in short order.

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Friendly and professional service.

Friendly and professional service.

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Everything Was Perfect!

Everything Was Perfect!

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It was a good service

It was a good service

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If was done quickly and efficiently!

If was done quickly and efficiently!

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Staff was awesome! Friendly and professional. Also the business process (stay in car and receive walk-up service) is the best! W ...

Staff was awesome! Friendly and professional. Also the business process (stay in car and receive walk-up service) is the best! Waiting in my car is so much more comfortable for me.

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great customer service

great customer service

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The service technician was trying to take off my glove compartment unsuccessfully, then tried using a pick-styled tool. I was a ...

The service technician was trying to take off my glove compartment unsuccessfully, then tried using a pick-styled tool. I was afraid he was going to break something, then he gave up & said someone before must have broken it then reattached it. The last time I got an oil change, the technician opened it with no problem & changed out the cabin air filter.

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I was very satisfied.

I was very satisfied.

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Very curious staff. Just needed basic oil change. Was asked for other services, wipers, air filter, e ct but not pressured.

Very curious staff. Just needed basic oil change. Was asked for other services, wipers, air filter, e ct but not pressured.

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Fast, I can see everything .

Fast, I can see everything .

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Employee not specify final price of service and not indicate different options

Employee not specify final price of service and not indicate different options

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I was satisfied with my service

I was satisfied with my service

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Pricing could be brought down to compete with private shops in the area.

Pricing could be brought down to compete with private shops in the area.

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Always had a great experience

Always had a great experience

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The service was very quick! It was also a bonus that Ingotnto stay in my car. The person that worked on my car was very friendly ...

The service was very quick! It was also a bonus that Ingotnto stay in my car. The person that worked on my car was very friendly and knowledgeable! The entire experience was very pleasing!

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You have a great staff ,they were kind of busy this day but the wait time was not long ,love the service.i give you 5 stars.

You have a great staff ,they were kind of busy this day but the wait time was not long ,love the service.i give you 5 stars.

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It was just an oil change.It was fast and courteous. As usual... And i must say it do cost more than other places.. So.. I just ...

It was just an oil change.It was fast and courteous. As usual... And i must say it do cost more than other places.. So.. I just hope the cost dont go up any more than it is.. or i will b going elsewhere from now on.. Keep the cost down.. 70 dollars for a oil change.. VERY COSTLY AS IT IS... WOW..

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Technician and other associates were terrific! Very professional. Very knowledgeable and made the experience pleasant!

Technician and other associates were terrific! Very professional. Very knowledgeable and made the experience pleasant!

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Fast and courteous service

Fast and courteous service

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I was surprised at the friendliness and fast service.

I was surprised at the friendliness and fast service.

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Everything was quick and efficient

Everything was quick and efficient

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PROMPT AND PROFESSIONAL SERVICE

PROMPT AND PROFESSIONAL SERVICE

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The staff does what I need, no complications or delays.

The staff does what I need, no complications or delays.

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Very timely and courteous service. The prices are still reasonable and that is the most important part.

Very timely and courteous service. The prices are still reasonable and that is the most important part.

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Great customer service a very speedy experience

Great customer service a very speedy experience

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Timely professional service without the high pressure sales approach.

Timely professional service without the high pressure sales approach.

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Explanation of prices for extras

Explanation of prices for extras

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Great service

Great service

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I wanted to have my 2 front windshield wipers and 1 rear wiper changed, but your prices are so expensive people should be fired ...

I wanted to have my 2 front windshield wipers and 1 rear wiper changed, but your prices are so expensive people should be fired for pricing them like that.

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Quick, fast and very good service thanks

Quick, fast and very good service thanks

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Professional workers. Thank You

Professional workers. Thank You

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I think the price should be about $10.00 less.

I think the price should be about $10.00 less.

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Always appreciate how fast the service is and how nice and helpful the staff is. I’ve been multiple times with both of my vehicl ...

Always appreciate how fast the service is and how nice and helpful the staff is. I’ve been multiple times with both of my vehicles and have yet to have a bad experience.

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This was my first time and they were quick and knowledgeable

This was my first time and they were quick and knowledgeable

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The workers were friendly, funny, kind, and helpful! I was in and out in 10 minutes flat.

The workers were friendly, funny, kind, and helpful! I was in and out in 10 minutes flat.

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Besides the initial wait, process was quick and easy. Good customer service and knowledgeable staff.

Besides the initial wait, process was quick and easy. Good customer service and knowledgeable staff.

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I was able to get the service that I wanted done in a decent time although I had to wait a while.

I was able to get the service that I wanted done in a decent time although I had to wait a while.

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The staff are friendly and professional. I dont have to get out of my car

The staff are friendly and professional. I dont have to get out of my car

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Extremely friendly and courteous staff. Quick service

Extremely friendly and courteous staff. Quick service

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Without the coupon a little pricey

Without the coupon a little pricey

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Service was excellent. Very friendly

Service was excellent. Very friendly

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My oil change was done in a timely manner because I did not have to wait. Also, the staff was very informative and polite.

My oil change was done in a timely manner because I did not have to wait. Also, the staff was very informative and polite.

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They are always very nice and knowledgeable.The waiting time is very short the system they use us very efficient.

They are always very nice and knowledgeable.The waiting time is very short the system they use us very efficient.

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liked the fact I didn't have to leave the car....

liked the fact I didn't have to leave the car....

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I always come here for my oil change and the wait time is very minimal. That is a great service to have considering how busy one ...

I always come here for my oil change and the wait time is very minimal. That is a great service to have considering how busy one can get throughout the day.

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I feel that there is ways room for improvement.

I feel that there is ways room for improvement.

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Perfect

Perfect

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They went above and beyond to ensure my vehicle was serviced correctly

They went above and beyond to ensure my vehicle was serviced correctly

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Great staff

Great staff

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Service

Service

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The main technician was just wanted to get me in and out. Other places they make you feel welcomed and actually make you feel li ...

The main technician was just wanted to get me in and out. Other places they make you feel welcomed and actually make you feel like they care about the car and the service. One of the helpers was in such a bad mood didn’t say hi , seemed like he didn’t want to be there and just plainly hated his job. As a customer that kills the mood. Overall it was ok , but the attitudes can kill a business

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Made a friendly impression as he wanted make sure my vehicle was ok. Nice conversation explaining the difference in oils. Recomm ...

Made a friendly impression as he wanted make sure my vehicle was ok. Nice conversation explaining the difference in oils. Recommended me a great place to get tires according to my budget. Just an a-1 place to go to.

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Team was knowledgeable and recommended where I get an o2 sensor

Team was knowledgeable and recommended where I get an o2 sensor

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Friendly staff, great customer service. Notified me about the current condition of my filter. Service was fast. They had me in a ...

Friendly staff, great customer service. Notified me about the current condition of my filter. Service was fast. They had me in and out while being professional and nice!

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Quickness of service and knowledge of my vehicle based on past visits

Quickness of service and knowledge of my vehicle based on past visits

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Arrived before location opened. Opened the door on time, brought me in, I pulled out 15 minutes later... Perfect. Exactly what I ...

Arrived before location opened. Opened the door on time, brought me in, I pulled out 15 minutes later... Perfect. Exactly what I needed to start my day.

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The guys were friendly remember me as a returning customer. That was a nice touch!

The guys were friendly remember me as a returning customer. That was a nice touch!

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staff not very friendly

staff not very friendly

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Going to the Laurel Valvolive Instant Oil Change is a stress free experience. The staff is friendly, efficient and knowledgeable ...

Going to the Laurel Valvolive Instant Oil Change is a stress free experience. The staff is friendly, efficient and knowledgeable. They told me of recommended service, gave me pricing, and didn’t make me feel bad when I couldn't afford to complete all the recommended items. They gave me a printout with the services and prices so I can plan ahead for my next visit.

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Danzel (spelling) was great - the first Valvoline visit I had a few months ago the gentleman who helped me went through the enti ...

Danzel (spelling) was great - the first Valvoline visit I had a few months ago the gentleman who helped me went through the entire checklist of things they checked (which he printed), showed me suggestions for further services (in a non-pushy way; this was great info for me to have as a new car owner), and answered general questions I had about the car. This second visit was quick, efficient, and exactly what I had in mind, but I couldn't help wonder why the service was different between the two shops

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I did not receive a full check of my vehicle. The person on staff just checked the boxes. Also, he could not rest my oil cha ...

I did not receive a full check of my vehicle. The person on staff just checked the boxes. Also, he could not rest my oil change indicator in my car.

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Staff was very professional and knowledgeable. Answered all my questions with no problems. It was a pleasant experience for me. ...

Staff was very professional and knowledgeable. Answered all my questions with no problems. It was a pleasant experience for me. I'll definitely come back.

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It took over 30 minutes to do even though I was the only car there. Another car pulled up a few minutes after me, they stopped w ...

It took over 30 minutes to do even though I was the only car there. Another car pulled up a few minutes after me, they stopped working on my car, changed his oil, and then went back to mine.

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regular customer its sort of derive through oil change speedy and quick oil changethats is priority reason also pric ...

regular customer its sort of derive through oil change speedy and quick oil changethats is priority reason also pricking structure is slightly high but over all less time consuming is reason generally all other things ok thank you

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Friendly staff and fast service.

Friendly staff and fast service.

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They are very prompt and courteous. Knowledgeable too

They are very prompt and courteous. Knowledgeable too

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Had a thanksgiving coupon that said $12.00 off synthetic blend, but they only gave me $10.00 off.

Had a thanksgiving coupon that said $12.00 off synthetic blend, but they only gave me $10.00 off.

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It is simply as expected. I like not being pressured to buy additional items. The tech pylled out the air filter, but said it ...

It is simply as expected. I like not being pressured to buy additional items. The tech pylled out the air filter, but said it looked fine. Other non-named service providers would have tried to sell me a new one, as well as wiper blades, radiator flush, etc. Makes your service honest.

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I am in then out.

I am in then out.

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Only one car in front of me. I got to stay in car while service was done.

Only one car in front of me. I got to stay in car while service was done.

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professional and quick

professional and quick

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I've never been here before. My fiancee recommend that I go to valvoline. I'm glad I did the staff was very courteous and knowle ...

I've never been here before. My fiancee recommend that I go to valvoline. I'm glad I did the staff was very courteous and knowledgeable of product and vehicle. The wait wasn't very long,and the service was wonderful. Looking forward to come here on a regular basis.

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The staff was very nice, called my by my last name. told me everything they were doing.

The staff was very nice, called my by my last name. told me everything they were doing.

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I was very satisfied with the service. The attendants were very efficient and friendly. Please keep up the good work! Thank you ...

I was very satisfied with the service. The attendants were very efficient and friendly. Please keep up the good work! Thank you very much!

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Directed to servce bay, immediately. Didn't have to leave the vehicle. Service techs were very professional, in their work. Plus ...

Directed to servce bay, immediately. Didn't have to leave the vehicle. Service techs were very professional, in their work. Plus, the entire process was completed in less 30 - 45 minutes. I'm contemplating taking my Porsche 911 there for an oil change. I said "contemplating"!!!

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I was highly satisfied for multiple reasons. There was no line that I had to wait in the sales lady was extremely friendly and h ...

I was highly satisfied for multiple reasons. There was no line that I had to wait in the sales lady was extremely friendly and helpful. I did not feel like I was pressured to purchase anything I did not need. The atmosphere was very clean and friendly.

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Service from the employees were great. The cost of the oil change however was very expensive.

Service from the employees were great. The cost of the oil change however was very expensive.

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It was my first visit each employee was professional and very knowledgeable about their craft.

It was my first visit each employee was professional and very knowledgeable about their craft.

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I was please with the speed in which I was in and out.

I was please with the speed in which I was in and out.

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The overall experience was great, the service didn't take too long, and the staff was courteous and professional.

The overall experience was great, the service didn't take too long, and the staff was courteous and professional.

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My assistant was polite and explained to me step by step as he carried out the services, with a smile.

My assistant was polite and explained to me step by step as he carried out the services, with a smile.

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Great staff there like family make u feel comfortable the whole time. Very good staff.

Great staff there like family make u feel comfortable the whole time. Very good staff.

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Quick friendly service. I trust that the service was well done and high quality.

Quick friendly service. I trust that the service was well done and high quality.

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I received all of the services requested in a timely manner and the workers were very friendly and knowledgeable.

I received all of the services requested in a timely manner and the workers were very friendly and knowledgeable.

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The staff was super friendly

The staff was super friendly

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She properly changed my tires

She properly changed my tires

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Fast friendly service

Fast friendly service

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I don't like being offered services when there is no real knowledge on the status of my car

I don't like being offered services when there is no real knowledge on the status of my car

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Nice people and they did a very nice job Danzel was very professional

Nice people and they did a very nice job Danzel was very professional

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The gentleman that performed the service was very nice and professional I’ll be returning again He deserves a good Job and aThan ...

The gentleman that performed the service was very nice and professional I’ll be returning again He deserves a good Job and aThank youKevin McM

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Very friendly and professional staff. Quick service.

Very friendly and professional staff. Quick service.

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Fast. Friendly, and efficient. I love this valvoline oil change station. They are always so nice and write notes so they don't a ...

Fast. Friendly, and efficient. I love this valvoline oil change station. They are always so nice and write notes so they don't ask us the same questions. Keep up the great service!!!

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I am very satisfied with how my car is running after I have change my transmission fluid awesome

I am very satisfied with how my car is running after I have change my transmission fluid awesome

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It was quick and convient.

It was quick and convient.

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The customer experience was wonderful from staff to management.

The customer experience was wonderful from staff to management.

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Cool staff. Very friendly.

Cool staff. Very friendly.

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FAST QUICK SERVICE AND CUSTOMER SERVICE WAS AWESOME

FAST QUICK SERVICE AND CUSTOMER SERVICE WAS AWESOME

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Because of the quickness of service

Because of the quickness of service

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Labor Day weekend ... you had a 20% discount on service. Staff immediately acknowledged that they'd honor the coupon. Fast, ef ...

Labor Day weekend ... you had a 20% discount on service. Staff immediately acknowledged that they'd honor the coupon. Fast, efficient, understood I didn't want upsell on air filters & wipers .... did the job without a fuss.

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Fast and friendly service without having to leave my vehicle.

Fast and friendly service without having to leave my vehicle.

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The service was prompt. I liked the fact that I stayed in my vehicle while the service was being done. Was greeted by 4 technici ...

The service was prompt. I liked the fact that I stayed in my vehicle while the service was being done. Was greeted by 4 technicians who happened to see me or pass by me. Felt more confident about the process.

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Quick and easy.

Quick and easy.

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Friendly and fast service

Friendly and fast service

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great customer service rep and reasonable time frame to obtain services.

great customer service rep and reasonable time frame to obtain services.

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Hardly any wait time. Courteous employees

Hardly any wait time. Courteous employees

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the people did their jobs, which is hard to find in some parts of the country now

the people did their jobs, which is hard to find in some parts of the country now

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I have been using this service for some time now and I admire the professionalism and speed used to serve me each visit

I have been using this service for some time now and I admire the professionalism and speed used to serve me each visit

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Quick easy and the price seems to be perfect

Quick easy and the price seems to be perfect

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Receipt was supposed to be emailed to me, but before I could confirm the address, it was sent. I thought I should get it since I ...

Receipt was supposed to be emailed to me, but before I could confirm the address, it was sent. I thought I should get it since I get the ads and this survey, but it still hasn't shown up. I needed it for the records on this car.

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The guys are always fast and courteous. The reason I will not be returning to this shop in the next 90 days is that I am reloca ...

The guys are always fast and courteous. The reason I will not be returning to this shop in the next 90 days is that I am relocating to California but Valvoline has my business out there!!!

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I could not understand what they were saying st times. I just know what I need and tell them

I could not understand what they were saying st times. I just know what I need and tell them

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Service rep was polite and courteous. Service was quick.

Service rep was polite and courteous. Service was quick.

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The courtesy that was shown to me during my visit was thoughtful.

The courtesy that was shown to me during my visit was thoughtful.

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It was fast and the service was excellent as usual.

It was fast and the service was excellent as usual.

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The Proffessionalism of the workers.

The Proffessionalism of the workers.

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It's a great experience. The people that work there are amazing! I trust them and that means a great deal to me.

It's a great experience. The people that work there are amazing! I trust them and that means a great deal to me.

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Drew was extremely knowledgeable and helpful. He always has amazing customer service. In addition I was in and out on a Saturday ...

Drew was extremely knowledgeable and helpful. He always has amazing customer service. In addition I was in and out on a Saturday afternoon.

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The knowledge of the staff and since my car is over 100,000 mikes the services they recommend I trust

The knowledge of the staff and since my car is over 100,000 mikes the services they recommend I trust

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I was satisfied with the level of service that I received at this location because the staff was pleasant professional and court ...

I was satisfied with the level of service that I received at this location because the staff was pleasant professional and courteous as always. They took the time to explain to me each thing they did during each step and why those steps were necessary if I asked why. They never became frustrated or discourteous. As a result of the services I received during my visits I will always recommend Valvoline to my friends and family.

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The male staff is somehow unprofessional.

The male staff is somehow unprofessional.

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The price is crazy high even with the 20 percent off discount. I was never told the starting price. I can go anywhere in the are ...

The price is crazy high even with the 20 percent off discount. I was never told the starting price. I can go anywhere in the area for an oil change and it won't cost as much. Further another person who arrived after me, with an SUV finished before me. I sent the coupon to my five kids, then told them don't go. The just go to the dealership they are cheaper.

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Knowledgeable associates

Knowledgeable associates

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It was fast & the guys were very professional & friendly.

It was fast & the guys were very professional & friendly.

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Excellent service

Excellent service

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Courteous experience and fast service

Courteous experience and fast service

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prompt and courteous service. Liked out the technician inspected the lights, air pressure in the tires, air filter, all the vit ...

prompt and courteous service. Liked out the technician inspected the lights, air pressure in the tires, air filter, all the vital fluid levels (oil, transmission, washer, etc...).

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I HAVE BEEN TO YOUR COMPETITOR AND HAVE ALWAYS FELT LIKE I WAS BEING UP SOLD. AS YOUR TECH WAS EXPLAINING WHAT I NEEDED OR DIDN ...

I HAVE BEEN TO YOUR COMPETITOR AND HAVE ALWAYS FELT LIKE I WAS BEING UP SOLD. AS YOUR TECH WAS EXPLAINING WHAT I NEEDED OR DIDN'T, WHEN HE PULLED OUT THE AIR FILTER WHICH APPEARED TO BE DIRTY, BEFORE HE COULD EXPLAIN I SAID, "GO AHEAD AND DO IT." THEN HE EXPLAINED JUST BECAUSE IT LOOKS A LITTLE DIRTY, IT DOESN'T NEED TO BE REPLACED AT THE TIME. HE TOLD ME THAT IT WOULD GATHER A LITTLE DUST ALMOST IMMEDIATELY AND THAT YOU HAD TO LOOK BETWEEN THE VEINS IN ORDER TO TELL IF IT WAS REALLY DIRTY. AND YES, I IMMEDIATELY TOLD A FRIEND ABOUT THE SERVICE AND TO MY SURPRISE, THEY WERE ALREADY USING YOUR SERVICE IN ANOTHER CITY. THANKS FOR THE HONESTY BECAUSE MORE IS NEEDED IN THE AUTOMOTIVE FIELD.

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Good customer service

Good customer service

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VIOC IS AWESOME

VIOC IS AWESOME

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Great staff ,very professional,quick service will and do always recommend going to Valvoline for service.

Great staff ,very professional,quick service will and do always recommend going to Valvoline for service.

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Professionally done and very fast, I never had to get out of the car

Professionally done and very fast, I never had to get out of the car

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Quick, courteous and efficient

Quick, courteous and efficient

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The gentleman that worked on my car was nice and courteous would return again to have him work on my Honda Ridgeline

The gentleman that worked on my car was nice and courteous would return again to have him work on my Honda Ridgeline

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I used this facility several years ago and came in for a oil change. To charge $89 for an oil change is outrageous and almost r ...

I used this facility several years ago and came in for a oil change. To charge $89 for an oil change is outrageous and almost robbery. I will not use your facility again. Jiffy Lube is cheaper as is my Ford dealer. I came in because of a schedule conflict, but will not make that mistake again.

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Great Customer Service, fast and friendly.

Great Customer Service, fast and friendly.

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They are highly trained and well educated on the job in performances of my vehicle. They were able to answer any questions that ...

They are highly trained and well educated on the job in performances of my vehicle. They were able to answer any questions that I had asked and the service is always quick fast but will executed. Thank you Valvoline

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The people were kind and knowledgeable. Took time to make sure I understood.

The people were kind and knowledgeable. Took time to make sure I understood.

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Very nice people, extremely FAST!

Very nice people, extremely FAST!

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Staff was professional

Staff was professional

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I drove in and the employees are always friendly and couerteous also I did not wait that long at all. They went over my car and ...

I drove in and the employees are always friendly and couerteous also I did not wait that long at all. They went over my car and before I know it I was on my way.

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Knowledgement of the vehicle

Knowledgement of the vehicle

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I generally see the same personnel every time I go. Drew is very friendly and professional, and so is the lady that's there.

I generally see the same personnel every time I go. Drew is very friendly and professional, and so is the lady that's there.

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I didn't like the wait time. I saw many employees walking around not trying to make eye contact with me. once I was able to pull ...

I didn't like the wait time. I saw many employees walking around not trying to make eye contact with me. once I was able to pull up everything went well

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Last time I came I had a horrible experience so you are just gaining my trust back.

Last time I came I had a horrible experience so you are just gaining my trust back.

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Staff was extremely friendly and explained the process to me. I will definitely return for service in the future.

Staff was extremely friendly and explained the process to me. I will definitely return for service in the future.

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such a fan of valvoline. so convenient and everyone is always efficient and friendly and helpful.

such a fan of valvoline. so convenient and everyone is always efficient and friendly and helpful.

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Greeted by staff. Quick oil change. Customer service exceptional.

Greeted by staff. Quick oil change. Customer service exceptional.

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Service Rep was knowledgeable and proficient.

Service Rep was knowledgeable and proficient.

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Usually I get a vacuuming when I get my oil changed but not at valvoline

Usually I get a vacuuming when I get my oil changed but not at valvoline

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Always quick service. Guys are polite and very knowledgeable. Always a great experience. They also are able to tell me when I n ...

Always quick service. Guys are polite and very knowledgeable. Always a great experience. They also are able to tell me when I need wipers, replace my bulbs. Love them at your Laurel MD site!

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Excellent service

Excellent service

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The employees and manager assist me quick and did a excellent job on explaining every detail on what was going to be perform on ...

The employees and manager assist me quick and did a excellent job on explaining every detail on what was going to be perform on my car.

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The Manager clearly communicated each step in the process, was polite and courteous. Then I was next informed by the technician ...

The Manager clearly communicated each step in the process, was polite and courteous. Then I was next informed by the technician, they all went about their work efficiently. Everyone was very polite and answered my questions. Great service by all.

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Fast, Friendly and knowledgeable

Fast, Friendly and knowledgeable

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The customer service and the expertise of how they treated my car was professional and top notch

The customer service and the expertise of how they treated my car was professional and top notch

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The techs were quick and efficient. I was done and back on my way in no time.

The techs were quick and efficient. I was done and back on my way in no time.

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I did not have to exit my car so I was able to witness the technician check the battery, air filter, tire pressure, and fluid le ...

I did not have to exit my car so I was able to witness the technician check the battery, air filter, tire pressure, and fluid levels.

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Oil change was done correctly n fairly quickly

Oil change was done correctly n fairly quickly

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very satisfied

very satisfied

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They're Awesome!!!

They're Awesome!!!

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The technicians were very nice

The technicians were very nice

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The service is always excellent at this location. I do not have to wait for long, they offer me services but do not pressure me ...

The service is always excellent at this location. I do not have to wait for long, they offer me services but do not pressure me to purchase anything if I say no when they first offer it.

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nice and friendly staff

nice and friendly staff

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Believe highly satisfied mark must be at the above and beyond as i was satisfied it was very good and need to the extra mile to ...

Believe highly satisfied mark must be at the above and beyond as i was satisfied it was very good and need to the extra mile to recieve excelent mark.

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The attendants

The attendants

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Knowledgeable associates.

Knowledgeable associates.

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Valvoline always gives me great service!!!

Valvoline always gives me great service!!!

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All the techs, were very helpful, nice and willing to answer any question I had. For this to be my first experience with valvoli ...

All the techs, were very helpful, nice and willing to answer any question I had. For this to be my first experience with valvoline; I was very pleased and happy with my service. Date me of service April 2,2017 at 9:00

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the staff was very knowledgeable and friendly. also was very expedient with their service

the staff was very knowledgeable and friendly. also was very expedient with their service

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Fast, friendly service

Fast, friendly service

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it was good

it was good

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Very quick and efficient. Love the professionalism and the personable people.

Very quick and efficient. Love the professionalism and the personable people.

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They was fast reliable and honest. Wish I would of known about them sooner

They was fast reliable and honest. Wish I would of known about them sooner

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Service Prices could be a little better

Service Prices could be a little better

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Always honest with their customers and try to save them money as much as they can. They have great customer service.

Always honest with their customers and try to save them money as much as they can. They have great customer service.

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My car drives better afterwards

My car drives better afterwards

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Didn't offer a service that I wanted (brake fluid flush and exchange)Spilled fluid on my enginePrice to flush steering fluid was ...

Didn't offer a service that I wanted (brake fluid flush and exchange)Spilled fluid on my enginePrice to flush steering fluid was a bit high Had to perform some of the work myself e.g. constantly turning steering wheel for 2-3 mins

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I felt the service was good.

I felt the service was good.

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Service rep was very nice and professional and communicated well to me what was needed and didn't try to pressure me into purcha ...

Service rep was very nice and professional and communicated well to me what was needed and didn't try to pressure me into purchasing anything other than what I wanted.

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Quick, friendly service, professional.

Quick, friendly service, professional.

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The overall knowledge and confidence show gave a great feeling

The overall knowledge and confidence show gave a great feeling

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Everyone was on the same page. They did a wonderful job and it didn't take long.

Everyone was on the same page. They did a wonderful job and it didn't take long.

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I do not have enough experience with this location to give highly satisfied or dissatisfied. Those designations are on given thr ...

I do not have enough experience with this location to give highly satisfied or dissatisfied. Those designations are on given through great service over time.

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Professional,courteous,highly knowledgeable,excellent customer service. Thank you!

Professional,courteous,highly knowledgeable,excellent customer service. Thank you!

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This is the best place that I have used for my car services. I hope you guys don't move from this location because as I long as ...

This is the best place that I have used for my car services. I hope you guys don't move from this location because as I long as I live here my family will.be coming back for oil change and the other small things you offer here.I have doNE other things here besides oil change very good service!

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Great customer service. Fast service. Extremely helpful and knowledgeable.

Great customer service. Fast service. Extremely helpful and knowledgeable.

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the customer service was great. I enjoyed the experience of sitting in my car and watching the entire process. the price for th ...

the customer service was great. I enjoyed the experience of sitting in my car and watching the entire process. the price for the oil change was just higher than I was used to or expected. that's the only reason I wasn't highly satisfied..

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They were quick and convenient. It is cheaper than going to the dealer.

They were quick and convenient. It is cheaper than going to the dealer.

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Everybody was very professional and friendly. Super quick service and they were very knowledgeable about the services provided a ...

Everybody was very professional and friendly. Super quick service and they were very knowledgeable about the services provided and what would be best for my vehicle.

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The person that helped me with everything was very friendly and talkative. He also gave me some recomendations with things that ...

The person that helped me with everything was very friendly and talkative. He also gave me some recomendations with things that my car needs to have done, I appreciated those details, I am very happy with the service that Drew Nolan, gave me. So from now on I will continue to bring my car for oil change at the same location. Thank youThank youThank you.

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On 2/6/17 in the afternoon, I brought in a 2013 Dodge Charger to route 1 Laurel, Md location, which is equipped with a oil chang ...

On 2/6/17 in the afternoon, I brought in a 2013 Dodge Charger to route 1 Laurel, Md location, which is equipped with a oil change sensor that was not reset after the procedure was completed. I usually go to another competitor down the street from this particular branch, that always makes sure my sensor is reset, but decided to give this location a chance for no particular reason. I now have to find time and go back to the Laurel locaton and have this issue resolved.

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They were quick, courteous and the price was good

They were quick, courteous and the price was good

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Fast and great coustomer service

Fast and great coustomer service

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Friendly staff who answered any questions I had and we knowledgeable about the products and services offered

Friendly staff who answered any questions I had and we knowledgeable about the products and services offered

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I have been getting my oil change here for now a year and I am satisfied with my service each visit.

I have been getting my oil change here for now a year and I am satisfied with my service each visit.

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Friendly employees, fast service, answered every question I had immediately. They even gave my 2 year old a coloring book with c ...

Friendly employees, fast service, answered every question I had immediately. They even gave my 2 year old a coloring book with crayons to keep her distracted while they changed the oil! Just a great team all together! Very pleased & will be returning!

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Efficient and clearly explained

Efficient and clearly explained

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I was greeted immediately and serviced with a smile. The gentleman that waited on me was very efficient and fast while addressin ...

I was greeted immediately and serviced with a smile. The gentleman that waited on me was very efficient and fast while addressing my concerns.

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First time using Vavoline , I didn't feel over whelmed with the products offered . No pressure, just recommendations to think ab ...

First time using Vavoline , I didn't feel over whelmed with the products offered . No pressure, just recommendations to think about.

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As always Valvoline and their employees have made my decision very easy to return and keep taking my car to them for service. Es ...

As always Valvoline and their employees have made my decision very easy to return and keep taking my car to them for service. Especially since I could really do it myself but it's just so cheap and easy to take it to Valvoline

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the staff was efficient, very nice and professional

the staff was efficient, very nice and professional

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They knew which oil I needed for my vehicle and completed the oil change with recommendations of what I needed on the next visit ...

They knew which oil I needed for my vehicle and completed the oil change with recommendations of what I needed on the next visit:

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Very pleasant staff, incredibly efficient!

Very pleasant staff, incredibly efficient!

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Very quick and friendly service. It was faster than my drive-through experience at Chick Fil-A!

Very quick and friendly service. It was faster than my drive-through experience at Chick Fil-A!

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The oil change was quick and the service was excellent. When the attendant checked for any leaks he advised that he did not see ...

The oil change was quick and the service was excellent. When the attendant checked for any leaks he advised that he did not see any. I try to keep an eye on any possible leaks as I park and drive after leaving your business.

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Both of the men I interacted with were very fast in getting me in and out. I know I asked a million questions . . .and they pol ...

Both of the men I interacted with were very fast in getting me in and out. I know I asked a million questions . . .and they politely and patiently answered every single one of them. I even asked if I needed new tires . . . and he was honest and said NO (didn't try to sell me anything I didn't need). I'm in MO now, but I will definitely find a VIOC here to continue the patronage.

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Customer service is 100% all of the time. I love the coupons and they knowledge of the staff at the Laurel, MD location. I count ...

Customer service is 100% all of the time. I love the coupons and they knowledge of the staff at the Laurel, MD location. I count on them to let me know what I need for the car. It is appreciated!

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Good deals and good simple service. Nothing complicated.

Good deals and good simple service. Nothing complicated.

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Don't like to wait for oil change. When I arrived there were 2 cars already in the bay a no one in the 3rd bay. You should have ...

Don't like to wait for oil change. When I arrived there were 2 cars already in the bay a no one in the 3rd bay. You should have enough staff for all 3 bays to be open. Especially on Fridays and over the weekend.

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I was satisfied but sometimes they won't seat the oil filter properly and problems occur

I was satisfied but sometimes they won't seat the oil filter properly and problems occur

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I enjoyed the friendliness of the workers and how they included me with the steps of the process .

I enjoyed the friendliness of the workers and how they included me with the steps of the process .

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It was quick like I needed it to be and I trust that the people who performed the oil change did what they were supposed to do. ...

It was quick like I needed it to be and I trust that the people who performed the oil change did what they were supposed to do. Customer service was great.

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I was treated excellent. They love there job. Love coming here. Tell all my friends about my service they want to start coming. ...

I was treated excellent. They love there job. Love coming here. Tell all my friends about my service they want to start coming.

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Quick service (hope it was done properly). Guys were nice

Quick service (hope it was done properly). Guys were nice

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There is always room for improvement. I think the service was awesome.

There is always room for improvement. I think the service was awesome.

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It was great with no wait. I was in out.

It was great with no wait. I was in out.

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Not as friendly or prompt as in my past visits

Not as friendly or prompt as in my past visits

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My mistake...I was highly satisfied!

My mistake...I was highly satisfied!

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Fast, 15 minutes tops. Was given the cost before they started the work. All tire pressure checked as well as fluids. Never had t ...

Fast, 15 minutes tops. Was given the cost before they started the work. All tire pressure checked as well as fluids. Never had to leave the car and technician safety was mandated. Felt totally comfortable for all involved in the process.

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I didn't get tires pressure checked until I asked for it.

I didn't get tires pressure checked until I asked for it.

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Price could be better. Customer service is good and fast. Just the price is a little too much. Been to places cheaper.

Price could be better. Customer service is good and fast. Just the price is a little too much. Been to places cheaper.

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I was highly satisfied because once I pulled into the bay everyone was nice and attentive to getting my car serviced and and exp ...

I was highly satisfied because once I pulled into the bay everyone was nice and attentive to getting my car serviced and and explained options.

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Prompt professional people. Friendly and knowledgeable

Prompt professional people. Friendly and knowledgeable

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I pulled up to service door. I was greeted by a member of the staff. She told me which bay to pull into and it would only be a f ...

I pulled up to service door. I was greeted by a member of the staff. She told me which bay to pull into and it would only be a few minutes and she kept her promise cause within a few minutes door was opened and service began. I believe the whole process that it was only a 15 to 20 minute visit which was very appreciated. Will return for future service.

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Great customer service

Great customer service

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Excellent and Knowledable staff..I pass at least 3 competitors to get there so that should tell you a great deal..Also cost is n ...

Excellent and Knowledable staff..I pass at least 3 competitors to get there so that should tell you a great deal..Also cost is not the top factor...It is the staff & trust I have they will provide thorough service every visit.

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They removed an oil filter that was evidently repeatedly left in during oil changes instead of being changed. I appreciate it so ...

They removed an oil filter that was evidently repeatedly left in during oil changes instead of being changed. I appreciate it so much.

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The manager and crew were spot on as far as servicing my car in a very timely manner.

The manager and crew were spot on as far as servicing my car in a very timely manner.

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quick, courteous, good job!

quick, courteous, good job!

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Because they last guy who change my oil broke my pan

Because they last guy who change my oil broke my pan

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excellent service

excellent service

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Everything was efficient and smooth.

Everything was efficient and smooth.

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Everyone was courteous and knowledgeable.

Everyone was courteous and knowledgeable.

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More expensive than I remember.

More expensive than I remember.

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I was highly satisfied because the service is convenient.. In and out with no wait...

I was highly satisfied because the service is convenient.. In and out with no wait...

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Didnt receive any information or recommendations about any other service that may need to be performed, didn't check tire pressu ...

Didnt receive any information or recommendations about any other service that may need to be performed, didn't check tire pressure or anything besides my lights. The other valvoline locations always have been helpful.

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Team awesome, traveling from meeting in Annapolis to my home, needed oil change! Believe the price a bit on the high level.

Team awesome, traveling from meeting in Annapolis to my home, needed oil change! Believe the price a bit on the high level.

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Your cost are just too high

Your cost are just too high

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Quick service at reasonable price. Also convenient location.

Quick service at reasonable price. Also convenient location.

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I love this place!! I find the staff is always very friendly. Never pressured to purchase additional services. But I apprecia ...

I love this place!! I find the staff is always very friendly. Never pressured to purchase additional services. But I appreciate the recommendations of needed service. I intent on doing the additional services on my next visit. I have recommended this place to co-workers, family and friends. They too love it. Great place- great price. I'm a very happy customer!!!

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Speed and efficiency.

Speed and efficiency.

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I find some of the pricing unreasonable.

I find some of the pricing unreasonable.

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Staff was extremely courteous and informative. I also observed the manager and a trainee (I think) and really appreciate the in ...

Staff was extremely courteous and informative. I also observed the manager and a trainee (I think) and really appreciate the interaction; manager was attentive and supportive. In addition to the oil change, I had my wipers replaced and tires rotated. The price was about what I expected and I was not pressured to replace other items suggested. I'll be back!

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Service was quick and polite

Service was quick and polite

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I'm traveling and needed an oil change. The final cost was more than the Valvoline back home. They called that Valvoline and r ...

I'm traveling and needed an oil change. The final cost was more than the Valvoline back home. They called that Valvoline and reduced my bill when they found out that the cost was significantly different.

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All around great service

All around great service

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The employees were knowledgeable and explained the "drive-thru" policy as I entered. They checked everything that they were sup ...

The employees were knowledgeable and explained the "drive-thru" policy as I entered. They checked everything that they were supposed to check and proceeded quickly with the oil change. The Assistant Manager offered a list of services that are available. When they were finished, I was a little puzzled by a delay in lowering the hood but eventually an employee lowered it and opened the door for me to leave.

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PUT IN MY SUPPLIED AIR FILTERVERY COURTEOUS AND FRIENDLY

PUT IN MY SUPPLIED AIR FILTERVERY COURTEOUS AND FRIENDLY

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The service team was great they appeared interested in helping service my car.

The service team was great they appeared interested in helping service my car.

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Where I went for an oil change is great. There's a lady who services my car sometimes and she's excellent! All of the crew membe ...

Where I went for an oil change is great. There's a lady who services my car sometimes and she's excellent! All of the crew members are friendly and professional. One representative even alerted me to the fact that I needed a gasket replaced. I would have never known that.

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I like the fact that I didn't have to get out of the car and I could actually see with my eyes while the service was being perfo ...

I like the fact that I didn't have to get out of the car and I could actually see with my eyes while the service was being performed, also it didn't take that long and the price was fairly decent.

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Very knowledgeable staff, fast service. Informed me of issues with my truck that I should be aware of. Great experience

Very knowledgeable staff, fast service. Informed me of issues with my truck that I should be aware of. Great experience

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Very quick service and a great energetic staff!

Very quick service and a great energetic staff!

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Knowledge given by employee and know how

Knowledge given by employee and know how

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