Valvoline Instant Oil Change

My experience was nothing short of lovely. Von was the technician who helped me, and not only was he friendly, but also patient to an extent that was, quite frankly, shocking. Von offered to check my cabin filter, taking his time to gently remove the cover/glove box so as to not break the clips holding it on. The only reason I didn't change the filter is because I couldn't afford to on this trip, but based on my experience I will definitely be back to have it done here. It was such a wonderful surprise to have Von take so much time and care with my car, especially because the optics of it suggest that it's on its way to being a clunker but is actually the means by which I can commute to work in EL from my home in Detroit (95 miles away). Von made me feel valued just by the time and effort he spent working on my vehicle, chatting with me, and generally just being so pleasant. Furthermore, Dale came over almost immediately to identify himself as the manager, and while he said the corporate thing he had to say about survey and whatever else, it was the way he walked me through all the checks and answered my questions about the dipstick so that I can actually know what it is and what I'm supposed to be looking for/at that impressed me most. Overall, the staff was honest to goodness so amazing to interact with, and such a refreshing experience. I don't know what brought Von got here from Gary, IN, but please do make sure to take care of him to keep him as long as you can (and if you need to know how to take care of him, just watch how he takes care of your customers) 8/5 stars

Great place to go for an oil change!